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Location Details: Serbia - Remote
At GoDaddy the future of work looks different for each team. Some teams work in the office full-time; others have a hybrid arrangement (they work remotely some days and in the office some days) and some work entirely remotely.
This is a remote position, so you’ll be working remotely from your home. You may occasionally visit a GoDaddy office to meet with your team for events or meetings.
Working hours: 1pm - 9pm CET Monday to Friday
Are you passionate about assisting customers with all of their technical needs? Do you love to guide customers to success? If so, come join our Hosting Support team. Hosting support chat guide, supports GoDaddy’s hosting customers on multiple channels, primarily via messaging. You will be the first point of contact and provide professional consultation to customers. Your interactions will range from questions about current GoDaddy products/services to consultations regarding new purchases. You will effectively respond and provide information to customers regarding new products and services offering and contract extension options, and will cross-sell additional products/services.
What you'll get to do...
- You will take ownership of customer service questions, researching and providing first-contact resolution for issues of moderate complexity
- You will provide technical feedback on processes and procedures to reduce customer concerns
- You will interact with and communicate effectively across departments within various levels of the organization to properly research and handle customer issues
- You will work in multiple systems, including but not limited to Chat, CRM, JSD, and Live Engage
- Consult with customers about their business needs by matching GoDaddy products and/or solutions to their online goals, all while providing fast resolution via messaging
- Build trust, interact, and communicate effectively with various levels of the organization, while meeting department quality and production standards
- Address customers' technical concerns by walking them through control panels for Content Management Systems, as well as cPanel, Plesk, and GoDaddy custom interfaces
- Troubleshoot and correct issues by utilizing FTP, cPanel, Plesk, and MySQL
- Demonstrate ownership for issues pertaining to customer service questions, including by researching and providing solutions for issues of moderate complexity
Your experience should include...
- Someone who wants to make a big impact on local businesses AND be part of a winning team
- Sales driven with 1+ years of sales experience
- Proven track record of exceeding monthly and quarterly sales goals
- A desire to develop and grow with an in-depth onboarding program and ongoing sales training cutting edge sales training and programs
- Deep understanding of Internet Technology required, including but not limited to using Internet browsers and FTP clients
- An understanding of Content Management Services such as WordPress, Joomla, and Drupal, and the ability to navigate and edit would be advantageous
- The ability to research and investigate issues using multiple systems and to provide support to customers in both the Linux and Windows hosting environments would be good to have
- Minimum direction required on most customer support interactions
- Supporting team members in solving technical queries
- Ability to work in a team environment
- It also requires the ability to work schedules with pre-defined breaks and lunch periods
We've got your back... We offer a range of total rewards that may include paid time off, retirement savings (e.g., 401k, pension schemes), bonus/incentive eligibility, equity grants, participation in our employee stock purchase plan, competitive health benefits, and other family-friendly benefits including parental leave. GoDaddy’s benefits vary based on individual role and location and can be reviewed in more detail during the interview process.
We also embrace our diverse culture and offer a range of Employee Resource Groups (Culture). Have a side hustle? No problem. We love entrepreneurs! Most importantly, come as you are and make your own way.
We encourage you to apply even if your experience or skillset doesn’t align perfectly with every requirement. We value a wide range of backgrounds and transferable skills, and we are excited to support learning and growth.
About us... GoDaddy is empowering everyday entrepreneurs around the world by providing the help and tools to succeed online, making opportunity more inclusive for all. GoDaddy is the place people come to name their idea, build a professional website, attract customers, sell their products and services, and manage their work. Our mission is to give our customers the tools, insights, and people to transform their ideas and personal initiative into success. To learn more about the company, visit About Us.
At GoDaddy, we know diverse teams build better products—period. Our people and culture reflect and celebrate that sense of diversity and inclusion in ideas, experiences and perspectives. But we also know that’s not enough to build true equity and belonging in our communities. That’s why we prioritize integrating diversity, equity, inclusion and belonging principles into the core of how we work every day—focusing not only on our employee experience, but also our customer experience and operations. It’s the best way to serve our mission of empowering entrepreneurs everywhere, and making opportunity more inclusive for all. To read more about these commitments, as well as our representation and pay equity data, check out our Diversity and Pay Parity annual report which can be found on our Diversity Careers page.
GoDaddy is proud to be an equal opportunity employer. GoDaddy will consider for employment qualified applicants with criminal histories in a manner consistent with local and federal requirements. Refer to our full EEO policy.
Our recruiting team is available to assist you in completing your application. If they could be helpful, please reach out to myrecruiter@godaddy.com.
GoDaddy doesn’t accept unsolicited resumes from recruiters or employment agencies.
Ready to apply?
Apply to GoDaddy
Location Details:
At GoDaddy the future of work looks different for each team. Some teams work in the office full-time; others have a hybrid arrangement (they work remotely some days and in the office some days) and some work entirely remotely.
This position may be a hybrid or fully remote position, as decided by your manager. If designated as hybrid, you’ll divide your time between working remotely from your home and an office location, so you should live within commuting distance. If designated as remote, you’ll be working remotely from your home and may occasionally visit a GoDaddy office to meet with your team for events or meetings. Your hiring manager can share more about this role’s hybrid or remote designation.
This position is not eligible to be performed in Alaska, California, Colorado, Hawaii, Illinois, Louisiana, Massachusetts, Mississippi, New Hampshire, New Jersey, New York, North Dakota, Oregon, Virginia, the Virgin Islands, Washington, or the metro cities of Austin, TX and Washington D.C.
Join our team...
As an Outbound Sales Guide, you will proactively reach out to existing and potential customers, offering customized solutions to help grow their business. You will engage with a wide range of businesses - from startups and sole proprietors to established companies - conducting discovery conversations to identify their needs. This role is ideal for motivated sales professionals driven to exceed targets and earn substantial commissions.
What you'll get to do...
- Contact existing customers by phone, actively listening to their needs, identifying opportunities for new products or services, and recommending tailored solutions.
- Provide feedback and share ideas for outbound campaigns, leveraging direct customer interactions to inform campaign strategy and improvement. Serve as the first point of contact for customer feedback related to their needs and preferences.
- Carefully guide customers through their first steps in the online world, identifying from our great product range the solutions that will help them grow their business; everything from a new domain to our fantastic website design product.
- Develop and maintain a comprehensive and current understanding of products, services, prices and promotions, as a basis for identifying customer value and potential sales.
- Communicate with confidence, understanding and conviction, aiming to build rapport and sell company products and services that satisfy known customer needs.
- Balance your drive and motivation in meeting the essential needs of customers and achieving your individual targets - and in the process, increase your earnings potential.
- Respond to technical inquiries from customers through various channels (phone, email, chat), leveraging available internal tools, and escalating as needed.
- Meet metrics that could include but are not limited to Availability, Net Promoter Score, and New Sales Per Day.
- Flex with customer demand, by seamlessly pivoting to support inbound sales efforts when needed.
Your experience should include...
- A high school diploma, GED, or equivalent work experience.
- 2+ years’ sales experience with a track record of exceeding targets.
- 2+ years’ experience in a commission, bonus, and/or metrics-driven environment.
You might also have...
- Technical Aptitude: Solid understanding of internet, email, and hosting technology; experience with productivity tools (e.g., Office 365, G-Suite) and online business environments is advantageous.
- Experience owning and/or operating a small and/or midsize business (SMB).
Compensation & Benefits
What we offer:
Working at GoDaddy offers many benefits, including competitive pay, generous time off, parental and wellness leave, healthcare, retirement savings program, and much more. Offerings vary by location.
This role is eligible for a comprehensive benefits package, which includes medical, dental, and vision insurance, a 401(k)-retirement plan, paid sick time, paid vacation and personal time off, paid parental leave, life insurance, short- and long-term disability, AD&D insurance, mental health or EAP programs, remote or hybrid work options, paid holidays, paid Wellness days, tuition assistance, adoption, surrogacy, and fertility benefits, dependent daycare and backup care benefits, Employee stock purchase plan, financial education and advice; and other benefits in accordance with GoDaddy’s benefit plans and applicable law.
Actual compensation and benefits eligibility will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location.
Compensation:
As with many sales roles, our compensation combines both an initial starting hourly rate ($17/hour) and the opportunity to earn additional income through our variable incentive plan. Employees working full-time start at an annualized rate of $35,360 and depending on achievement, specific role and team, those who meet 100% of target or more have historically earned between $77,000 - $87,000 when variable incentive compensation is included.
GoDaddy is proud to be an equal opportunity employer. GoDaddy will consider for employment qualified applicants with criminal histories in a manner consistent with local and federal requirements. Refer to our full EEO policy.
Our recruiting team is available to assist you in completing your application. If they could be helpful, please reach out to myrecruiter@godaddy.com.
Colorado Residents: In any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information.
GoDaddy doesn’t accept unsolicited resumes from recruiters or employment agencies.
Ready to apply?
Apply to GoDaddy
Sales Representative - B2B Merchant Services
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Location:
At GoDaddy the future of work looks different for each team. Some teams work in the office full-time; others have a hybrid arrangement (they work remotely some days and in the office some days) and some work entirely remotely.
This is an in-office position. You’ll be expected to work full-time in our Tempe office. All relocations or changes to your permanent work location are subject to prior review and approval. Should a need to relocate arise during your tenure at GoDaddy, please reach out to your manager for additional guidance.
This position is not eligible to be performed in Alaska, California, Colorado, Louisiana, Massachusetts, Mississippi, New Jersey, New York, North Dakota, Oregon, Seattle, WA or the Virgin Islands.
Join our team
Your role on the Commerce Sales Team is to proactively reach out to prospective and current GoDaddy customers via outbound calls who are currently processing a high volume of payments through another provider. As a commerce sales specialist, you will educate and consult with them on the many services now offered by GoDaddy, including but not limited to Payments, Social, SEO, and Website Design. You will focus on guiding merchants to the best fit for their business along with identifying best practices.
What you'll get to do…
- Contacting prospective small business customers and existing GoDaddy customers via phone (Outbound Sales calls) and via email to uncover new opportunities.
- Consult with customers about their business needs by matching GoDaddy products and/or solutions to their commerce goals, while identifying existing pain points to determine how GoDaddy’s platform could address those needs.
- Understanding and overcoming small business objections through effective communication of GoDaddy’s offerings.
- Build trust, interact, and communicate effectively with various levels of the organization, while meeting high call quality and production standards as pre-determined by leadership.
- Meet sales metrics that could include but are not limited to outbound dials, gross payment volume, and Net Promoter Score.
- Demonstrate ownership for issues pertaining to customer service questions, including by researching and providing solutions for issues of moderate complexity.
- Serve as a trusted advisor and consultant to all customer throughout the entire sales cycle while maintaining accurate and updated records for all activities in the system.
Your experience should include…
- Experience working at a Payments company or owning and/or operating a small and/or midsize business (SMB)/extensive knowledge of internet technology.
- 3+ year outbound and/or inbound experience in payments, merchant acquisition, fintech, or similar industries.
- A high school diploma, GED, or equivalent work experience.
- Ability to meet sales quotas while providing a great customer experience throughout entire sales cycle.
- A self-driven and dedicated attitude, disciplined work ethic and motivation to drive revenue growth, while creating long term customer relationships.
- Dynamic hunter personality with a drive to reach decision makers is essential
- Experience using a CRM or other customer management software.
- Great interpersonal skills and the ability to thrive, multi-task, and prioritize in a high-volume, dynamic environment with ability to promote and build extraordinary customer rapport.
Schedule:
This role may require working holidays, evenings, and weekends.
Compensation & Benefits
What we offer:
Working at GoDaddy offers many benefits, including competitive pay, generous time off, parental and wellness leave, healthcare, retirement savings program, and much more. Offerings vary by location.
This role is eligible for a comprehensive benefits package, which includes medical, dental, and vision insurance, a 401(k)-retirement plan, paid sick time, paid vacation and personal time off, paid parental leave, life insurance, short- and long-term disability, AD&D insurance, mental health or EAP programs, remote or hybrid work options, paid holidays, paid Wellness days, tuition assistance, adoption, surrogacy, and fertility benefits, dependent daycare and backup care benefits, Employee stock purchase plan, financial education and advice; and other benefits in accordance with GoDaddy’s benefit plans and applicable law.
Actual compensation and benefits eligibility will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location.
Compensation:
As with many sales roles, our compensation combines both an initial starting hourly rate ($17-$22/hour) and the opportunity to earn additional income through our variable incentive plan. Employees working full-time start at an annualized rate of $35,360 and depending on achievement, specific role and team, those who meet 100% of target or more have historically earned up to $150,000 when variable incentive compensation is included.
We've got your back... We offer a range of total rewards that may include paid time off, retirement savings (e.g., 401k, pension schemes), bonus/incentive eligibility, equity grants, participation in our employee stock purchase plan, competitive health benefits, and other family-friendly benefits including parental leave. GoDaddy’s benefits vary based on individual role and location and can be reviewed in more detail during the interview process.
We also embrace our diverse culture and offer a range of Employee Resource Groups (Culture). Have a side hustle? No problem. We love entrepreneurs! Most importantly, come as you are and make your own way.
We encourage you to apply even if your experience or skillset doesn’t align perfectly with every requirement. We value a wide range of backgrounds and transferable skills, and we are excited to support learning and growth.
About us... GoDaddy is empowering everyday entrepreneurs around the world by providing the help and tools to succeed online, making opportunity more inclusive for all. GoDaddy is the place people come to name their idea, build a professional website, attract customers, sell their products and services, and manage their work. Our mission is to give our customers the tools, insights, and people to transform their ideas and personal initiative into success. To learn more about the company, visit About Us.
At GoDaddy, we know diverse teams build better products—period. Our people and culture reflect and celebrate that sense of diversity and inclusion in ideas, experiences and perspectives. But we also know that’s not enough to build true equity and belonging in our communities. That’s why we prioritize integrating diversity, equity, inclusion and belonging principles into the core of how we work every day—focusing not only on our employee experience, but also our customer experience and operations. It’s the best way to serve our mission of empowering entrepreneurs everywhere, and making opportunity more inclusive for all. To read more about these commitments, as well as our representation and pay equity data, check out our Diversity and Pay Parity annual report which can be found on our Diversity Careers page.
GoDaddy is proud to be an equal opportunity employer. GoDaddy will consider for employment qualified applicants with criminal histories in a manner consistent with local and federal requirements. Refer to our full EEO policy.
Our recruiting team is available to assist you in completing your application. If they could be helpful, please reach out to myrecruiter@godaddy.com.
Colorado Residents: In any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information.
GoDaddy doesn’t accept unsolicited resumes from recruiters or employment agencies.
Ready to apply?
Apply to GoDaddy
Location Details:
At GoDaddy the future of work looks different for each team. Some teams work in the office full-time; others have a hybrid arrangement (they work remotely some days and in the office some days) and some work entirely remotely.
This position may be a hybrid or fully remote position, as decided by your manager. If designated as hybrid, you’ll divide your time between working remotely from your home and an office location, so you should live within commuting distance. If designated as remote, you’ll be working remotely from your home and may occasionally visit a GoDaddy office to meet with your team for events or offsites. Your hiring manager can share more about this role’s hybrid or remote designation.
This position is not eligible to be performed in Alaska, California, Colorado, Louisiana, Massachusetts, Mississippi, New Jersey, New York, North Dakota, Oregon, Seattle, WA or the Virgin Islands.
Join our team...
The Technical Support & Sales Rep at GoDaddy is responsible for using their expertise to provide technical support and sell appropriate product offerings to customers. This tech-to-sales role requires a deep understanding of GoDaddy's product offerings (which we’ll train you on!), the ability to effectively communicate information to customers, and the skills to convert technical inquiries into sales opportunities.
What you'll get to do...
- Handle a high volume of inbound calls where you will provide exceptional customer service by actively listening to customers, understanding their requirements, troubleshooting technical issues, and recommending appropriate solutions.
- Respond to technical inquiries from customers through various channels (phone, email, chat)
- Collaborate with peers on a sales team to develop and execute effective sales strategies, ensuring customer satisfaction and achieving performance expectations, including revenue targets.
- Manage customer accounts, including accurate documentation of customer interactions and sales activities in CRM systems.
- Meet metrics that could include but are not limited to Availability, Net Promoter Score, and New Sales Per Day.
- Demonstrate extraordinary interpersonal skills and the ability to thrive, multi-task, and prioritize in a high-volume, dynamic environment.
- Flex with customer demand, by seamlessly pivoting to support outbound sales efforts when needed.
Your experience should include...
- A high school diploma, GED, or equivalent work experience.
- 2+ years’ sales experience with a proven record of understanding customer needs.
- 2+ years’ experience in a commission, bonus, and/or metrics-driven environment.
- Ability to connect directly to the modem via Ethernet, and stable internet connectivity and speeds sufficient to support voice calls. Guides who do not have stable connectivity and/or sufficient internet speeds may be required to upgrade their service at their own expense, in compliance with applicable law.
- This position requires a smart phone or other smart device that can (1) access the Google Play or Apple Store and install applications, and (2) receive SMS (text) messages in order to remotely access GoDaddy’s network resources.
You might also have...
- Technical background: Solid proficiencies in critical thinking and research to troubleshoot various online business-related products. Be proficient in troubleshooting, resolving technical issues, and providing effective solutions to customers.
- Sales acumen: Natural ability to build relationships and engage with customers. Adept at identifying their needs, presenting product offerings, and closing deals. Willingness to ask beyond the initial ‘no’. Experience consistently exceeding sales targets and delivering revenue growth a plus.
- Exceptional communication: Ability to effectively convey complex technical information to both technical and non-technical business owners. Have a proven ability to tailor communication styles to suit the needs and technical abilities of a wide-variety customers, ensuring clear and concise information delivery.
- Customer-focused mindset: Passionate about providing outstanding service and support to customers. Prioritize their satisfaction and work diligently to address their needs, concerns, and inquiries.
- Problem-solving skills: Possess strong analytical and problem-solving abilities, able to troubleshoot technical issues efficiently and effectively. Resourceful in finding creative solutions to complex problems and ensuring customer satisfaction.
- Team player: Thrive in a collaborative environment and work well with cross-functional teams.
- Adaptability: Comfortable working in a fast-paced, dynamic environment. Quickly adapt to changing priorities and excel in managing multiple tasks simultaneously while maintaining attention to detail.
- Experience owning and/or operating a small and/or midsize business (SMB).
Schedule:
Our shifts may require working nights, weekends, and holidays.
Compensation & Benefits
What we offer:
Working at GoDaddy offers many benefits, including competitive pay, generous time off, parental and wellness leave, healthcare, retirement savings program, and much more. Offerings vary by location.
This role is eligible for a comprehensive benefits package, which includes medical, dental, and vision insurance, a 401(k)-retirement plan, paid sick time, paid vacation and personal time off, paid parental leave, life insurance, short- and long-term disability, AD&D insurance, mental health or EAP programs, remote or hybrid work options, paid holidays, paid Wellness days, tuition assistance, adoption, surrogacy, and fertility benefits, dependent daycare and backup care benefits, Employee stock purchase plan, financial education and advice; and other benefits in accordance with GoDaddy’s benefit plans and applicable law.
Actual compensation and benefits eligibility will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location.
Compensation:
As with many sales roles, our compensation combines both an initial starting hourly rate ($17/hour) and the opportunity to earn additional income through our variable incentive plan. Employees working full-time start at an annualized rate of $35,360 and depending on achievement, specific role and team, those who meet 100% of target or more have historically earned between $50,000 and $60,000 when variable incentive compensation is included.
We've got your back... We offer a range of total rewards that may include paid time off, retirement savings (e.g., 401k, pension schemes), bonus/incentive eligibility, equity grants, participation in our employee stock purchase plan, competitive health benefits, and other family-friendly benefits including parental leave. GoDaddy’s benefits vary based on individual role and location and can be reviewed in more detail during the interview process.
We also embrace our diverse culture and offer a range of Employee Resource Groups (Culture). Have a side hustle? No problem. We love entrepreneurs! Most importantly, come as you are and make your own way.
We encourage you to apply even if your experience or skillset doesn’t align perfectly with every requirement. We value a wide range of backgrounds and transferable skills, and we are excited to support learning and growth.
About us... GoDaddy is empowering everyday entrepreneurs around the world by providing the help and tools to succeed online, making opportunity more inclusive for all. GoDaddy is the place people come to name their idea, build a professional website, attract customers, sell their products and services, and manage their work. Our mission is to give our customers the tools, insights, and people to transform their ideas and personal initiative into success. To learn more about the company, visit About Us.
At GoDaddy, we know diverse teams build better products—period. Our people and culture reflect and celebrate that sense of diversity and inclusion in ideas, experiences and perspectives. But we also know that’s not enough to build true equity and belonging in our communities. That’s why we prioritize integrating diversity, equity, inclusion and belonging principles into the core of how we work every day—focusing not only on our employee experience, but also our customer experience and operations. It’s the best way to serve our mission of empowering entrepreneurs everywhere, and making opportunity more inclusive for all. To read more about these commitments, as well as our representation and pay equity data, check out our Diversity and Pay Parity annual report which can be found on our Diversity Careers page.
GoDaddy is proud to be an equal opportunity employer. GoDaddy will consider for employment qualified applicants with criminal histories in a manner consistent with local and federal requirements. Refer to our full EEO policy.
Our recruiting team is available to assist you in completing your application. If they could be helpful, please reach out to myrecruiter@godaddy.com.
Colorado Residents: In any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information.
GoDaddy doesn’t accept unsolicited resumes from recruiters or employment agencies.
Ready to apply?
Apply to GoDaddy