Somos o acelerador que impulsiona o crescimento na Ibero-América, combinando a excelência global em engenharia da EPAM com a experiência regional e a proximidade cultural da NEORIS. Ajudamos as organizações a escalar, modernizar e avançar em sua transformação digital por meio de soluções em Cloud, Data & Analytics, Inteligência Artificial, Cibersegurança, Automação Inteligente, Consultoria Estratégica e Engenharia de Software.

Respaldados por mais de 60.000 profissionais em mais de 55 países e por um sólido modelo Nearshore, conectamos capacidades globais com confiança local para gerar impacto real, crescimento sustentável e resultados de alto valor para nossos clientes.

Acreditamos que a diversidade impulsiona a inovação. Por isso, todas as nossas oportunidades estão abertas para todas as pessoas, independente de gênero, raça, idade, identidade, orientação ou condição. 

Localidade: São Paulo - SP

Modelo de atuação: Hibrido 

Formato de contratação: CLT

Descrição do Cargo

Responsabilidades

• Atuar no suporte de nível 1 e 2 de ambientes IBM SterlingMonitorar jobs, filas e integraçõesIdentificar, registrar e tratar incidentes simplesApoiar na análise de logs e troubleshooting básicoExecutar procedimentos operacionais, como:

  • Restart de serviços
  • Reprocessamento
  • Validações operacionais

  Escalar incidentes de maior complexidade para níveis superioresApoiar na documentação de processos e rotinas operacionaisAcompanhar deploys, mudanças e manutenções em ambienteApoiar o time na garantia da estabilidade do ambiente

Requisitos

• Conhecimento básico em IBM Sterling B2B Integrator ou ferramentas similares
• Noções de integração de sistemas (APIs, troca de arquivos, EDI básico)
• Conhecimento básico em Linux/UnixNoções de bancos de dadosInglês técnico para leitura e entendimento de documentação
• Experiência prévia em suporte técnico

Diferenciais

Oferecemos

• Vale Refeição e Vale Alimentação: Benefícios mensais para suas despesas com alimentação, dentro e fora de casa. 
• Previdência Privada: Planejamento de futuro com contribuição complementar à aposentadoria. 
• Plano de Saúde: Cobertura médica de alta qualidade para você e seu dependente legal. 
• Plano Odontológico: Cuidados odontológicos completos, com ampla rede de atendimento. 
• Seguro de Vida: Proteção e segurança para você e seus entes queridos. 
• Aulas de Inglês/Espanhol: Incentivo ao aprendizado de idiomas. 
• Wellhub: Benefícios e descontos em academias e programas de bem-estar. 
• Auxílio Creche: Suporte financeiro para despesas com educação infantil. 
• Neoris Global Campus: Plataforma de desenvolvimento com oportunidades contínuas de aprendizado e crescimento profissional. 

Te convidamos a nos conhecer em http://www.neoris.com, Facebook, LinkedIn, Twitter o Instagram: @NEORIS.

#LI-NP1

We are Datadog's in-house product experts. The Technical Solutions team enables Datadog's worldwide growth by educating potential clients and ensuring that existing customers are happy and successful. We share our technical and product expertise with customers via multi-channel technical support, demos, and presentations. You’ll be joining a team and company where you will be challenged, but also will immediately witness your contributions to Datadog.

At Datadog, we place value in our office culture - the relationships and collaboration it builds and the creativity it brings to the table. We operate as a hybrid workplace to ensure our Datadogs can create a work-life harmony that best fits them.

What You’ll Do:

• Engage with customers via multiple channels (ticketing system, live chat, and screensharing tools) to identify and resolve technical support requests while continuing to educate our clients on the use of the platform
• Reproduce technical issues and dive into Datadog’s 1000+ integrations
• Become demo certified and lead a three-pillar demo to customers 
• Participate in product conversations with internal teams based on feedback from client interactions
• Train as a highly knowledgeable specialist in one or more Datadog product area(s)
• Work from a Datadog office 3 - 5 days per week 

Who You Are:

• Experienced in multi-channel technical support at a SaaS company (2+ years of related experience)
• Experienced using Zendesk, Jira, Confluence, or similar software
• An engineer with previous technical troubleshooting and/or programming experience
• Self-motivated, detail-attentive, and have a desire for continuous learning 
• A critical thinker who defaults to a client-centric approach
• An effective written and verbal communicator
• A tinkerer with some programming experience and a basic knowledge of Linux
• Able to work a rotating schedule that requires weekend availability

Datadog values people from all walks of life. We understand not everyone will meet all the above qualifications on day one. That's okay. If you’re passionate about technology and want to grow your skills, we encourage you to apply.

Benefits and Growth: 

• Best-in-breed onboarding
• Generous global benefits
• Intra-departmental mentor and buddy program for in-house networking
• New hire stock equity (RSUs) and employee stock purchase plan (ESPP)
• Continuous professional development, product training, and career pathing
• An inclusive company culture, able to join our Community Guilds and Inclusion Talks

Benefits and Growth listed above may vary based on the country of your employment and the nature of your employment with Datadog.

#LI-Hybrid

Our backend team is building a highly-available and distributed data pipeline that powers Telnyx products like Voice, Messaging and Wireless. We leverage the Telnyx private backbone network to build a cloud-agnostic data platform that processes thousands of messages per second.

With our lean team, we're currently running and managing more than 30 dockerized microservices deployed in multiple regions in the U.S. and Europe. We are looking for a senior Java backend engineer with deep knowledge of Java Core.

In this role you will

• Work on 30+ microservices implemented in Java 11 and Scala that process, aggregate and expose all data our telecommunication and messaging engines generate
• Improve performance of our pipeline — we currently process 10k messages/sec and are growing
• Architect our services and pipelines so they work with minimum latency in all our locations around the world (U.S., E.U., Australia, South America)
• Implement fraud detection processes with machine learning (Kafka and Kafka Streams)
• Deploy services to multi-cloud Kubernetes environments to achieve 99.999% uptime
• Push code to production multiple times a day

What we're looking for

• Degree in Computer Science, Information Technology, or equivalent work experience
• 4+ years of experience with Java and its ecosystem of tooling
• Experience with at least one of these databases: Cassandra, ClickHouse, or OpenSearch
• Experience with AI tooling, or a strong willingness to learn

Nice to have

• Experience with Scala or another functional programming language
• Experience with Linux, Git, and Docker in a CI environment
• Experience with distributed systems and systems that maintain "five nines" (99.999%) of uptime

LI-KG1
LI-DUBLIN
LI-BRAZIL

What you’ll do: 

• Develop safety critical software components for Archer’s flight control system.
• Participate in planning, design, scheduling, prioritizing, and tracking the project.
• Work with system engineers to decompose item requirements into high level and low level software requirements in compliance with DO-178C.
• Work with a multi-disciplinary team to develop and integrate the complex hardware/software flight control system.
• Development of software plans, processes & guidelines
• Software requirements decomposition, analysis, definition, and traceability
• Software design and development, performance, risk, safety, operation and cost optimization trade studies, and lead / conduct design reviews
• Software analyses, requirements-based testing, and structural coverage analysis
• Contribute to the continuous improvement of our processes to increase safety and efficiency
• Archer Brazil is based in Sao Paulo, but this role is remote friendly anywhere in Brazil

What you need:

• 5+ years of experience in a flight control software or a related field
• Bachelor of Science in Electrical Engineering, Computer Engineering, Computer Science, or related degree
• Proficiency with C/C++
• Experience with MATLAB/Simulink
• Fluency with widely used scripting languages like bash and Python 
• Experience developing software complying with safety standards like DO-178C or ISO 26262 to high criticality levels (DAL-A/B)
• Understanding of communication standards and protocols (RS-422/485, CAN, ARINC-429, AFDX, Ethernet, TCP/IP, etc…)
• Familiarity with debuggers and lab instruments such oscilloscopes and bus analyzers
• Experience with Model Based Software development and certification (DO-331) 
• Excellent organizational and communication skills Bonus qualifications
• Experience with VHDL and/or Verilog development
• Familiarity with modeling tools like UML or SysML
• Knowledge of Real Time Operating Systems (RTOS) and multi-threading
• Experience in Linux
• Experience with DO-254 
• Experience with tools qualification (DO-330)

At Archer we aim to attract, retain, and motivate talent that possess the skills and leadership necessary to grow our business. We drive a pay-for-performance culture and reward performance that supports the Company’s business strategy.

P-1412

Note: this is a hybrid role and requires ~3 days in the office in São Paulo-SP.

Job Overview:

We are seeking a highly skilled Frontline Senior Technical Solutions Engineer with over 10 years of experience to join our Platform Support team. This role is pivotal in delivering exceptional support for our Databricks Data Intelligence platform, addressing complex technical challenges, and ensuring the seamless operation of our data solutions. As a frontline engineer, you will be the primary point of contact for critical issues, working closely with both internal teams and customers to resolve high-impact problems and drive platform improvements.

Key Responsibilities:

• Frontline Support: Serve as the primary technical point of contact for escalated issues related to the Databricks Data Intelligence platform. Provide expert-level troubleshooting, diagnostics, and resolution for complex problems affecting system performance and reliability.
• Customer Interaction: Engage with customers directly to understand their technical issues and requirements. Provide timely, clear, and actionable solutions to ensure high levels of customer satisfaction.
• Incident Management: Lead the resolution of high-priority incidents, coordinating with various teams to address and mitigate issues swiftly. Conduct thorough root cause analyses and develop preventive measures to avoid recurrence.
• Collaboration: Work closely with engineering, product management, and DevOps teams to share insights, identify recurring issues, and drive improvements to the Databricks Data Intelligence platform.
• Documentation and Knowledge Sharing: Create and maintain detailed documentation on support procedures, known issues, and solutions. Contribute to internal knowledge bases and create training materials to assist other support engineers.
• Performance Monitoring: Monitor and analyze platform performance metrics to identify potential issues before they impact customers. Implement optimizations and enhancements to improve platform stability and efficiency.
• Platform Upgrades: Manage and oversee the deployment of Databricks Data Intelligence platform upgrades and patches, ensuring minimal disruption to services and maintaining system integrity.
• Innovation and Improvement: Stay abreast of industry trends and advancements in Databricks technology. Propose and drive initiatives to enhance platform capabilities and support processes.
• Customer Feedback: Collect and analyze customer feedback to drive continuous improvement in support processes and platform features.

Qualifications:

• Experience: Minimum of 8 years of hands-on experience in a technical support or engineering role related to Databricks Data Intelligence platform, cloud data platforms, or big data technologies.
• Technical Skills:  A deep understanding of Databricks architecture and Apache Spark™, along with experience in cloud platforms like AWS, Azure, or GCP, is essential. Strong capabilities in designing and managing data pipelines, distributed computing are required. Proficiency in Unix/Linux administration, familiarity with DevOps practices, and skills in log analysis and monitoring tools are also crucial for effective troubleshooting and system optimization.
• Problem-Solving: Demonstrated ability to diagnose and resolve complex technical issues with a strong analytical and methodical approach.
• Communication: Exceptional verbal and written communication skills, with the ability to effectively convey technical information to both technical and non-technical stakeholders.
• Customer Focus: Proven experience in managing high-impact customer interactions and ensuring a positive customer experience.
• Collaboration: Ability to work effectively in a team environment, collaborating with engineering, product, and customer-facing teams.
• Education: Bachelor’s degree in Computer Science, Engineering, or a related field. Advanced degree or relevant certifications are highly desirable.

Preferred Skills:

• Experience with additional big data tools and technologies such as Hadoop, Kafka, or NoSQL databases.
• Familiarity with automation tools and CI/CD pipelines.
• Understanding of data governance and compliance requirements.

Why Join Us?

• Innovative Environment: Work with cutting-edge technology in a fast-paced, innovative company.
• Career Growth: Opportunities for professional development and career advancement.
• Team Culture: Collaborate with a talented and motivated team dedicated to excellence and continuous improvement.

P-1520

Sr. Technical Escalation Manager

Note: this is a hybrid role and requires ~3 days in the office in São Paulo-SP.

At Databricks, we are passionate about empowering data teams to tackle the world’s most challenging problems — from bringing the next mode of transportation to reality to accelerating the development of medical breakthroughs. We achieve this by building and operating the world’s leading data and AI infrastructure platform, enabling our customers to leverage deep data insights and enhance their business. Founded by engineers — and customer-obsessed — we leap at every opportunity to tackle technical challenges, from designing next-gen UI/UX for interfacing with data to scaling our services and infrastructure across millions of virtual machines. And we're only getting started.

As a Technical Escalation Manager, you will be responsible for coordinating efforts to resolve critical customer issues, customer-impacting situations, and major incidents. You will work with multiple internal teams (engineering, product management, Customer Success Engineering, and Support) and external partners to effectively resolve these customer-impacting situations.

The impact you will have here:

• Manage support escalation in partnership with engineering, product management, Customer Success Engineering, Support, Customers, and Partners until resolution.
• Achieve customer satisfaction by ensuring incidents or escalations (and related cases)  are well and fully documented with the timely execution of action items.
• Create and execute a data-driven customer recovery plan for every escalation and incident that is addressed.
• Utilize business and technical skills to manage customer escalations, coordinate meetings and deliverables, and analyze trends and patterns for reporting purposes.
• Use data, metrics, and feedback to inform operational and tactical decisions that improve incident and escalation management.
• Coordinate all necessary resources to fast-track and resolve new incidents and escalations from customers with a clear and detailed plan.

What are we looking for?

• A minimum of 5 years of experience in customer support, escalation, SRE, or incident management is required.
• Excellent contextual interpretation and writing skills, as well as the ability to effectively summarize and communicate to both technical and business audiences.
• Experience with a "Distributed big data Computing" environment,  SQL-based databases, as well as data warehousing and ETL technologies such as Informatica, DataStage, Oracle, Teradata, SQL Server, and MySQL.
• Linux/Unix administration skills, networking, and Hands-on Cloud experience with AWS, Azure, or GCP are required.
• Experience working cross-functionally with support, engineering, product management, and directly with customers; ability to deeply understand product and customer personas.
• BS or Master's, or PhD in Computer Science or Computer Engineering, or related Engineering field.

About the Team: Our Technical Support Engineering team is the backbone of our customer success, providing expert assistance and driving efficient solutions to complex technical challenges. We're a collaborative group of problem-solvers, passionate about delivering exceptional support and fostering strong relationships with our customers. Working within a global environment, we value teamwork, innovation, and a commitment to continuous improvement.

Responsibilities:

• Work as the primary point of contact for all tickets in your name
• Act as an escalation point for the Technical Support and Technical Account Management team
• Analyze and troubleshoot incidents with a one-touch resolution mindset
• Interpret customer questions on product usage and provide detailed and timely answers
• Write detailed and thorough escalation notes for sending tickets to senior engineering teams
• Perform routine follow-ups and ticket management via email and the case management system
• Write and maintain the internal and external knowledge bases
• Communicate with customers and internal parties about existing tickets and identify common patterns
• Provide feedback to management about improvements to processes and procedures

Minimum Qualifications:

• 3+ years of professional experience in a Technical Support role within software and/or technology.
• Exceptional communication skills, both written and verbal, with the ability to clearly convey complex technical concepts to diverse audiences (technical and non-technical, internal and external) in a business-to-business setting.
• Proven experience in in-depth software troubleshooting, demonstrating a customer-centric approach, a strong sense of ownership, and the ability to maintain a positive and collaborative attitude within a global technical support environment
• Ability to create and maintain comprehensive technical documentation, including knowledge-base articles, how-to guides, and troubleshooting guides.
• Understanding of networking fundamentals, including TCP/IP, routing, subnets, firewall rules, and proxy connectivity, coupled with the ability to utilize system-level tools for network troubleshooting and validation of open ports.
• Experience with RESTful APIs, their usage, and how they are leveraged in corporate environments
• Experience of AI
• Proficient in navigating and performing basic tasks within a Linux Shell in a professional enterprise environment

Preferred Qualifications: 

• Experience reading or writing code with a strong preference for Python.
• Ability to effectively analyze application logs and data sets to extract relevant information for troubleshooting and resolving technical issues.
• Ability to build cURL commands and use them as a troubleshooting tool
• Experience with TLS and Certificate troubleshooting
• Basic understanding of and experience with SAML
• Experience with database platforms and ability to troubleshoot reading from databases
• Experience with the following platforms:
  • MongoDB
  • Docker
  • OpenVPN

#LI-MDI

#Remote

You will deploy and maintain our edge data centers for compute, AI and storage, contribute to the installation, migration, updates and integration of hypervisor services and modules. Maintain and optimize active projects. Participate in the development process of new projects and document the architecture and components.

Responsibilities

• Design, deploy, and manage highly available, scalable, and secure infrastructure solutions which include: Kubernetes on bare metal, Proxmox and Ceph
• Design and maintain Kubernetes, Ceph and Proxmox platforms for engineering team consumption
• Ensure that hardware design meets business and technical requirements, including performance, scalability, and reliability
• Evaluate and recommend new technologies and tools to improve the efficiency and effectiveness of virtualization solutions
• Ensure the reliability, performance, and scalability of our edge data centers
• Troubleshoot and resolve complex infrastructure issues, ensuring optimal performance and reliability
• Develop and maintain infrastructure-as-code (IaC) modules and configuration management to automate deployment, management, and monitoring processes

Essential Qualifications

• Bachelor's or Master's degree in Computer Science, Engineering, or a related field.
• Proven experience in developing Ansible roles and playbooks with idempotency.
• Proficiency in creating Terraform/Tofu modules.
• Strong GitOps mindset.
• In-depth knowledge of Linux networking
• Strong problem-solving and troubleshooting skills
• Familiarity with KVM/QEMU virtualization.
• Understanding of Ceph storage solutions.

Preferred:

• Experience with VXLAN, software-defined networking, and SR-IOV for smart NICs.
• Familiarity with the BGP protocol and configuring FRR or Bird.
• Experience with Terragrunt.
• Proficiency in using Ansible Tower or AWX.
• Proficiency in Python

#LI-KG1

#LI-Brazil
#LI-ARGENTINA

SOBRE A CAPCO

A Capco é uma consultoria global de tecnologia e negócios, focada no setor de serviços financeiros e energia, somos apaixonados por ajudar nossos clientes, temos 40 escritórios nas Américas, Europa e Ásia-Pacífico! Se criatividade e inovação são sua paixão, a Capco é ideal para você. Vamos te apoiar e ajudar a acelerar sua carreira!

Responsável por realizar a monitoria operacional contínua das automações, robôs e fluxos de execução, garantindo a disponibilidade, execução correta das rotinas e registro de incidentes, atuando como primeiro nível de suporte em ambiente produtivo. Esta posição oferece a oportunidade de crescimento profissional, tornando-se um parceiro estratégico e visionário em soluções que molda a demanda e a direção da tecnologia no mundo empresarial.

Responsabilidades:

• Monitorar execuções de robôs e automações em ambiente produtivo
• Acompanhar logs, filas e agendamentos
• Identificar falhas, erros e interrupções de execução
• Realizar ações básicas de correção (restart, reprocessamento, rerun)
• Registrar incidentes em ferramenta de ITSM
• Acionar equipe técnica quando necessário
• Garantir cumprimento de SLAs operacionais
• Apoiar auditorias e controles operacionais
• Realizar validação de execução diária / noturna
• Executar rotinas de verificação em turnos definidos
• Atuar em regime de escala / plantão quando necessário

Requisitos:

• Ensino superior cursando ou completo em TI, Engenharia, Sistemas ou áreas correlatas
• Experiência em suporte ou monitoria de sistemas
• Conhecimento básico em automação / RPA / scripts
• Conhecimento em análise de logs
• Disponibilidade para atuar em forma remota período da tarde 14:00hs - 22:00hs

Tecnologias envolvidas

• Power Platform (Power Automate / Power Apps / Power BI)
• Automation Anywhere / RPA
• Python (execução / scripts)
• Ferramentas de monitoria
• ServiceNow / Jira / ITSM
• Windows / Linux básico

Diferenciais

• Experiência com RPA
• Experiência em ambiente bancário
• Experiência com Power Platform
• Experiência com Automation Anywhere
• Experiência em operação 24/7

Competências

• Atenção a detalhes
• Disciplina operacional
• Organização
• Responsabilidade
• Comunicação clara
• Trabalho em turno

POR QUE CAPCO:

Juntar-se à Capco significa ingressar em uma organização comprometida com um ambiente de trabalho inclusivo onde você é incentivado a #BeYourselfAtWork (Ser Você Mesmo no Trabalho). Celebramos a individualidade e reconhecemos que a diversidade e a inclusão, em todas as formas, são fundamentais para o sucesso. Acreditamos que todos trazem algo diferente, por isso adoraríamos saber o que o torna diferente!

PRÓXIMOS PASSOS:

• Se você está ansioso(a) para progredir sua carreira conosco, candidate-se e aguarde o contato de um de nossos recrutadores!