P-1412

Note: this is a hybrid role and requires ~3 days in the office in São Paulo-SP.

Job Overview:

We are seeking a highly skilled Frontline Senior Technical Solutions Engineer with over 10 years of experience to join our Platform Support team. This role is pivotal in delivering exceptional support for our Databricks Data Intelligence platform, addressing complex technical challenges, and ensuring the seamless operation of our data solutions. As a frontline engineer, you will be the primary point of contact for critical issues, working closely with both internal teams and customers to resolve high-impact problems and drive platform improvements.

Key Responsibilities:

• Frontline Support: Serve as the primary technical point of contact for escalated issues related to the Databricks Data Intelligence platform. Provide expert-level troubleshooting, diagnostics, and resolution for complex problems affecting system performance and reliability.
• Customer Interaction: Engage with customers directly to understand their technical issues and requirements. Provide timely, clear, and actionable solutions to ensure high levels of customer satisfaction.
• Incident Management: Lead the resolution of high-priority incidents, coordinating with various teams to address and mitigate issues swiftly. Conduct thorough root cause analyses and develop preventive measures to avoid recurrence.
• Collaboration: Work closely with engineering, product management, and DevOps teams to share insights, identify recurring issues, and drive improvements to the Databricks Data Intelligence platform.
• Documentation and Knowledge Sharing: Create and maintain detailed documentation on support procedures, known issues, and solutions. Contribute to internal knowledge bases and create training materials to assist other support engineers.
• Performance Monitoring: Monitor and analyze platform performance metrics to identify potential issues before they impact customers. Implement optimizations and enhancements to improve platform stability and efficiency.
• Platform Upgrades: Manage and oversee the deployment of Databricks Data Intelligence platform upgrades and patches, ensuring minimal disruption to services and maintaining system integrity.
• Innovation and Improvement: Stay abreast of industry trends and advancements in Databricks technology. Propose and drive initiatives to enhance platform capabilities and support processes.
• Customer Feedback: Collect and analyze customer feedback to drive continuous improvement in support processes and platform features.

Qualifications:

• Experience: Minimum of 8 years of hands-on experience in a technical support or engineering role related to Databricks Data Intelligence platform, cloud data platforms, or big data technologies.
• Technical Skills:  A deep understanding of Databricks architecture and Apache Spark™, along with experience in cloud platforms like AWS, Azure, or GCP, is essential. Strong capabilities in designing and managing data pipelines, distributed computing are required. Proficiency in Unix/Linux administration, familiarity with DevOps practices, and skills in log analysis and monitoring tools are also crucial for effective troubleshooting and system optimization.
• Problem-Solving: Demonstrated ability to diagnose and resolve complex technical issues with a strong analytical and methodical approach.
• Communication: Exceptional verbal and written communication skills, with the ability to effectively convey technical information to both technical and non-technical stakeholders.
• Customer Focus: Proven experience in managing high-impact customer interactions and ensuring a positive customer experience.
• Collaboration: Ability to work effectively in a team environment, collaborating with engineering, product, and customer-facing teams.
• Education: Bachelor’s degree in Computer Science, Engineering, or a related field. Advanced degree or relevant certifications are highly desirable.

Preferred Skills:

• Experience with additional big data tools and technologies such as Hadoop, Kafka, or NoSQL databases.
• Familiarity with automation tools and CI/CD pipelines.
• Understanding of data governance and compliance requirements.

Why Join Us?

• Innovative Environment: Work with cutting-edge technology in a fast-paced, innovative company.
• Career Growth: Opportunities for professional development and career advancement.
• Team Culture: Collaborate with a talented and motivated team dedicated to excellence and continuous improvement.

P-1520

Sr. Technical Escalation Manager

Note: this is a hybrid role and requires ~3 days in the office in São Paulo-SP.

At Databricks, we are passionate about empowering data teams to tackle the world’s most challenging problems — from bringing the next mode of transportation to reality to accelerating the development of medical breakthroughs. We achieve this by building and operating the world’s leading data and AI infrastructure platform, enabling our customers to leverage deep data insights and enhance their business. Founded by engineers — and customer-obsessed — we leap at every opportunity to tackle technical challenges, from designing next-gen UI/UX for interfacing with data to scaling our services and infrastructure across millions of virtual machines. And we're only getting started.

As a Technical Escalation Manager, you will be responsible for coordinating efforts to resolve critical customer issues, customer-impacting situations, and major incidents. You will work with multiple internal teams (engineering, product management, Customer Success Engineering, and Support) and external partners to effectively resolve these customer-impacting situations.

The impact you will have here:

• Manage support escalation in partnership with engineering, product management, Customer Success Engineering, Support, Customers, and Partners until resolution.
• Achieve customer satisfaction by ensuring incidents or escalations (and related cases)  are well and fully documented with the timely execution of action items.
• Create and execute a data-driven customer recovery plan for every escalation and incident that is addressed.
• Utilize business and technical skills to manage customer escalations, coordinate meetings and deliverables, and analyze trends and patterns for reporting purposes.
• Use data, metrics, and feedback to inform operational and tactical decisions that improve incident and escalation management.
• Coordinate all necessary resources to fast-track and resolve new incidents and escalations from customers with a clear and detailed plan.

What are we looking for?

• A minimum of 5 years of experience in customer support, escalation, SRE, or incident management is required.
• Excellent contextual interpretation and writing skills, as well as the ability to effectively summarize and communicate to both technical and business audiences.
• Experience with a "Distributed big data Computing" environment,  SQL-based databases, as well as data warehousing and ETL technologies such as Informatica, DataStage, Oracle, Teradata, SQL Server, and MySQL.
• Linux/Unix administration skills, networking, and Hands-on Cloud experience with AWS, Azure, or GCP are required.
• Experience working cross-functionally with support, engineering, product management, and directly with customers; ability to deeply understand product and customer personas.
• BS or Master's, or PhD in Computer Science or Computer Engineering, or related Engineering field.

P-351

This role requires candidates to be based in or near São Paulo, Rio de Janeiro or Brasilia, Brazil.  Candidates from other locations will not be considered.

Mission:

We are looking for an experienced pre-sales professional with a successful track record helping large enterprises become more data-driven. Working with the Enterprise Account Executive (AE), the Solutions Architect defines and directs the technical strategy for our largest and important accounts, leading to more widespread use of our products and deeper adoption of ML & AI. You will lean upon your solid background in value selling, technical account management and technical leadership to maximize success in these accounts. While you work with a team that includes hands-on resources who will build proofs of concept and demonstrate Databricks' products, you need to be technical and must understand the relevance and application of ML & AI within a range of use cases important to critical accounts.

The impact you will have:

• You work with 1-5 clients as the main technical voice for Databricks.
• You lead your customers on a transformational journey, helping them to evaluate and adopt Databricks as part of their strategy
• You implement the technical strategy in the account, in close understanding of the strategy.
• You build a movement of technical champions within the account.
• You align technical strategies around Databricks solutions.
• You provide structured mentorship for other team members.
• Gain the respect of your peers based on your experience, insight, and contributions.

What we look for:

• Proficiency at establishing virtual customer collaboration, and leading them to ultimate success within the account.
• Experience working very large (> $1m ARR), global accounts.
• Form relationships with executives and influencers.
• Present a convincing point-of-view to important decision-makers that leads them down a path of success.
• Technical in big data, data science and cloud.
• An ability in data-driven business transformation, and driving change with data.
• {Nice to have} - Databricks Certification

CSQ227R226

The Lead Engagement Manager delivers measurable impact for our LATAM customers in the Professional Services organization. You will own and independently scope multi-quarter, highly complex initiatives to solve problems with no clear precedent, operating with high autonomy in high-stakes environments.

The impact you will have:

• Regional Impact: Drive excellence at the Region level, contributing to team-level booking targets and consumption goals.
• Complex Problem Solving: Navigate complex regional, regulatory, or market-specific complexities across multiple countries.
• Mentorship: Coach and support junior Engagement Managers, acting as a go-to resource for peers on complex projects.
• Sales Strategy: Shape account strategy to align with client goals and lead the sales of complex Professional Services & Training (PS&T) offerings.
• Strategic Relationships: Establish and maintain strategic relationships with senior customer stakeholders across multiple engagements.

What we look for:

• 10+ years of leadership experience in Professional Services.
• Expert-level understanding of PS&T offerings and the ability to customize solutions for complex environments.
• Proficient thought leadership, increasingly viewed as an external expert in the industry.
• Participate in the hiring process to attract top-tier talent. 
• Expertise in Databricks architecture, ecosystem, and strategic account planning.
• Ability to travel up to 25-50% as required.
• Proficiency in both Portuguese and English

• You will ensure new customers have an excellent experience by providing technical assistance early in their journey
• You will become an expert on the Databricks Platform and guide customers in making the best technical decisions
• You will work directly with multiple customers concurrently to provide technical solutions.

• Undergraduate degree or higher in Computer Science, Information Systems, or relevant experience
• 3+ years experience in a customer-facing technical role in pre-sales, professional services, consulting or customer success.
• Experience in one or more of the following:
• Solid understanding of the end to end data analytics workflow
• Excellent time management and prioritization skills
• Knowledge of public cloud platforms AWS, Azure or GCP would be a plus
• Knowledge of a programming language - Python, Scala, or SQL
• Knowledge of end-to-end data analytics workflow
• Hands-on professional or academic experience in one or more of the following:
• Data Engineering technologies (e.g., ETL, DBT, Spark, Airflow)
• Data Warehousing technologies (e.g., SQL, Stored Procedures, Redshift, Snowflake)
• Excellent time management and prioritization skills
• Excellent written and verbal communication, in English and Portuguese
• Bonus
  • Knowledge of Data Science and Machine Learning (e.g., build and deploy ML Models).
  • Databricks certification(s)

FEQ227R86

Mission

Reporting to a Director, Field Engineering, the Manager, Field Engineering will help lead a team of Solutions Architects (SAs) for the of Databricks’ Field Engineering team in Latam. You will lead and promote a dynamic team focusing on enterprise software, big data/analytics, data engineering, data science, data warehousing and generative AI. Leading the technical sales team, you will partner with Sales (and other Field Engineering technical  segments)  to increase revenue and help customers become wildly successful. You'll scale and maintain an outstanding Field Engineering team that is efficient in its operations to help accelerate Databricks' growth in the market.

The Impact You Will Have

• You will hire, train, and grow a team of Solutions Architects for a company in high-growth mode.
• Make your customers extremely successful with Databricks and provide outsized value to their businesses.
• You will maintain a robust hiring pipeline at all times.
• Establish relationships across the business to make your customers and team successful.
• Keep your team of SAs ahead of the technical curve. An SA adds value by maintaining advanced knowledge of the technology stack. You will make sure that your team is continuously learning and working to provide our customers with the most comprehensive solutions for their needs

What We Look For

• Proven experience building and leading technical pre(or post)-sales teams - hiring, on-boarding, and enabling pre(or post)-sales professionals
• 10+ years of experience in the data space with a technical product (i.e. data warehousing, big data, machine learning, or more recently with generative AI).
• Trusted advisor to technical executives that guide strategic data infrastructure decisions.
• Lead a team through best practices for technical qualification, technical validations, architecture discussions, and product demonstrations.
• Establish and foster external partnerships with systems integrators (SIs) and independent software vendors (ISVs) that maximize and accelerate client success.
• Strong understanding of consumption-driven business models and the recipes for long term growth and success
• Experience hiring candidates that continually raise the bar, ramping them up to be successful, and promoting into larger roles.
• Create a positive morale for the team and help foster a working relationship between Field Engineering, Sales, and other important internal cross-functional teams.
• Experience working cross-functionally with other teams such as Sales, Product Management, Engineering, and Customer Success.
• Must be technical enough to earn the trust of Engineering talent and leadership at Databricks.
• Demonstrated architectural influence. Able to influence and review complex architectures; guiding your team and customers towards ideal solutions - that scale.

GAQ326R449

Location: This position will be based in either San Jose, Costa Rica or Sao Paulo, Brazil.  This will be a hybrid role with in-office expectations. 

About the Role:

Databricks is seeking a qualified Attorney to join Databricks growing commercial legal team. You will be the first attorney hired to provide direct legal support to our growing commercial business in the Latin America (LatAM) region. Reporting to the Director, Assistant General Counsel, you will negotiate Master Cloud Services Agreements (MCSA), DPAs, NDAs, SOWs, and other contract terms relevant to our business (e.g., AI Terms). 

You have a minimum of 4+ years of relevant commercial legal transactional experience with direct experience operating in the LatAM region. You have meaningful experience negotiating complex SaaS commercial transactions and strong knowledge/experience counseling on legal issues related to data privacy, information security, artificial intelligence, and intellectual property, including open source software.

What You Will Do

• Negotiate, draft, and close MCSAs with LatAM prospects and customers, ensuring compliance with data privacy, information security, and regulatory requirements.
• Partner with cross-functional teams locally and at HQ  (sales, finance, product, compliance) to drive revenue-generating transactions while mitigating risks.
• Help maintain and update our legal agreements, ensuring that terms and internal policies are positioned to continue enabling rapid revenue growth and maintaining long-term stability for the company.
• Serve as a solutions-oriented legal business partner by providing pragmatic, sound legal counsel to internal Databricks clients and our growing customer base based on your understanding of local, regional requirements, Databricks' technology, product portfolio, information security architecture, and data privacy/compliance policies.
• Support company OKRs, strategic initiatives, and special projects across the legal team.

What We Look For 

• Minimum of four (4) years of technology transactions experience, either at a law firm and/or in-house Attorney role.
• Fluency in Portuguese and Spanish; native speakers preferred.
• Relevant commercial transactional experience working for and/or supporting cloud-based software companies, including an understanding of consumption/commit-based business models and the quarterly sales cadence.
• Demonstrated experience drafting, negotiating, and closing complex software sell-side transactions.
• Proven ability to successfully navigate and counsel on complex legal issues while balancing and/or mitigating material risk.
• Able to prioritize competing demands and be responsive to client expectations in a fast-paced environment within a limited time period. 
• Outstanding written and verbal communication skills.
• Growth mindset, strong attention to detail, excellent critical thinking, and problem-solving abilities.
• Teaming approach with a focus on building a strong interlock with clients, business partners, and key stakeholders.

P-1333

We’re looking for a Business Development Representative to represent Databricks to prospective customers. This role is perfect for a sales professional early on in their career, looking to help scale out a game-changing enterprise software company and develop their sales career. Reporting to the Sales Development Manager, you will be part of a dynamic team of like-minded individuals and have the opportunity to really make a difference in a budding regional team.

The impact you will have:

• Partner with the wider sales team to develop territory strategy, build pipeline, and drive adoption
• Helping to Identify potential Databricks use cases to help grow consumption within customer/prospect accounts
• Self-starter, eager to learn and develop on solution selling, Big Data & AI
• Problem solver, strong communicator, and ability to learn technical sales
• Be customer-centric. Provide a great customer experience for Databricks’ prospective customers
• Maintain active inbound and outbound communications with prospects using creative follow-up, including personalized email, cold calling, and social selling

What we look for:

• 2+ years of sales or business development experience
• Ability to understand technical concepts and a genuine enthusiasm for technology
• Determination and courage to succeed and lean in to build the next best enterprise software company
• Consistent, measurable over-achievement in past experiences
• Curiosity and hunger to learn and stay up-to-date about the big data/AI industry
• Desire to build a career in technology sales
• A high degree of ownership and grit