Role 

We are looking for a Principal Product Manager, Cloud Reliability and Cloud Operations to join our Product Management department. This is a hybrid role based in San Jose, CA reporting to Director, Product Management. You will be a hands-on leader responsible for driving reliability and scalability and Cloud Operations initiatives for the ZIA and ZPA cloud platforms. This is a high-visibility role where you will drive critical projects to scale our architecture to 1 trillion transactions and beyond, ensuring our Zero Trust Exchange remains the global leader in cloud security.

What you’ll do (Role Expectations)

• Implement the ZIA/ZPA RAS roadmap by defining problem statements, collecting requirements, and managing critical programs across the cloud lifecycle
• Lead pre- and post-sales customer engagements regarding cloud resilience, building trust through transparent roadmap discussions and RCA reviews
• Monitor ongoing cloud incidents and escalations to identify recurring themes and direct cross-functional teams on comprehensive improvement plans
• Serve as the primary subject matter expert for field teams, providing technical education and support for all RAS-related inquiries
• Collaborate with cloud architects and software engineers to ensure the platform balances rapid growth with extreme stability

Who You Are (Success Profile)

• You thrive in ambiguity. You're comfortable building the path as you walk it. You thrive in a dynamic environment, seeing ambiguity not as a hindrance, but as the raw material to build something meaningful.
• You act like an owner. Your passion for the mission fuels your bias for action. You operate with integrity because you genuinely care about the outcome. True ownership involves leveraging dynamic range: the ability to navigate seamlessly between high-level strategy and hands-on execution.
• You are a problem-solver. You love running towards the challenges because you are laser-focused on finding the solution, knowing that solving the hard problems delivers the biggest impact.
• You are a high-trust collaborator. You are ambitious for the team, not just yourself. You embrace our challenge culture by giving and receiving ongoing feedback—knowing that candor delivered with clarity and respect is the truest form of teamwork and the fastest way to earn trust.
• You are a learner. You have a true growth mindset and are obsessed with your own development, actively seeking feedback to become a better partner and a stronger teammate. You love what you do and you do it with purpose.

What We’re Looking for (Minimum Qualifications)

• 12+ years of industry experience in Cloud Engineering, SRE, DevOps, or Technical Product Management
• Bachelor’s degree in a technical field or equivalent professional experience
• Deep technical expertise in network security and protocols including proxies, firewalls, TLS, PKI, and HTTP/S
• Proven experience with cloud-native services at hyper-scalers or major SaaS providers
• Comprehensive understanding of cloud architecture and resilience patterns such as clustering, cascading failure prevention, and observability principles

What Will Make You Stand Out (Preferred Qualifications)

• Expertise in translating complex customer needs into actionable product requirements and internal conviction
• Strong data analytics skills with the ability to define hypotheses, analyze large datasets, and communicate results to stakeholders
• Direct hands-on experience with Zscaler products including ZIA, ZPA, or ZDX

#LI-Hybrid 

#LI-CM3

Our Mission: 

To actively connect people to their next great opportunity.  

Who We Are: 

ZipRecruiter is a leading online employment marketplace. Powered by AI-driven smart matching technology, the company actively connects job seekers with millions of businesses of all sizes through innovative mobile app, web, and email services, as well as partnerships with the best job sites on the web. ZipRecruiter has the #1 rated job search app on iOS & Android.

Summary of Job:

The Product Strategist works as a strategic partner with assigned Enterprise sales teams throughout the client lifecycle to accelerate sales revenue growth. This individual will focus on our SIA Top 20 accounts, help shape account and sales strategy, and act as a force multiplier for sales by bringing clarity, structure, and conviction to complex enterprise conversations. 

Key Focuses:

Strategic Narrative and Storytelling

• Craft and deliver a clear, compelling narrative that supports the business strategy—not just what the data says, but what the story should be.
• Pivot effectively when conversations or customer narratives go off course, redirecting toward outcomes that support long-term business goals.
• Prepare and present data-driven narratives that communicate performance outcomes and business impact to internal and external stakeholders.
• Surface and articulate business, product, and strategy gaps openly and constructively, reinforcing a team-based selling motion.

Customer & Market Leadership

• Serve as a trusted advisor to senior customer stakeholders, maintaining a professional presence while navigating complex enterprise dynamics.
• Provide subject-matter expertise for client  presentations, demos, and training sessions.
• Speak with authority to audiences ranging from frontline recruiters to C-suite executives, tailoring messaging without losing strategic coherence.
• Navigate high-negotiation buyer environments with confidence, proactively identifying leverage points and selling angles in every interaction.

Internal Partnership & Influence

• Act as a trusted advisor to leadership, handling sensitive information with discretion and understanding what should and should not be shared broadly.
• Partner closely with Sales and Customer Success teams, straddling both motions when needed to support account health and expansion.
• Support new business proposals and renewal strategies by contributing product insights and performance recommendations.
• Push reps to operate with intention—forcing clarity around account plans, deal strategy, and next steps rather than allowing reactive execution.
• Participate in weekly 1:1s focused on account strategy, rep strategy, and broader business strategy.

Ownership & Decision-Making

• Bring a strong Staffing Industry point of view, articulate it clearly, and advocate for it while remaining open to alternative decisions in service of what’s best for the business.
• Demonstrate resilience and thick skin in a highly negotiated sales environment, staying focused on outcomes rather than individual wins or losses.
• Build tools, frameworks, or assets independently when gaps exist to support better selling and customer engagement.

Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.

Competencies:

• Experience operating in enterprise or strategic account environments
• Comfortable balancing advisory influence with commercial accountability
• Strong executive presence and communication skills
• High tolerance for ambiguity and change
• Naturally collaborative with a bias toward ownership and accountability

Travel Requirements:

Ability to travel weekly, or about 50%, nationally

Minimum Requirements:

• 5+ years experience in a client-facing role with top SIA 100 accounts
• Proven track record of a consultative approach to selling
• Highly analytical and the ability to storytell using data
• Excellent communicator with strong skills to effectively listen, write, speak, educate, and persuade at all levels
• Expert problem solving backed by innate curiosity
• Adept at presenting strategy, communicating technical concepts to non-technical team members, and writing concise documentation
• Data-driven mindset to drive impactful client narratives and selling motions
• Proven ability to lead teams and work cross-functionally in a highly collaborative environment
• Strategic thinker with strong project management skills

Preferred Experience:

• Experience in Job-advertising or Digital-advertising industries highly favored
• Detail-oriented, organized, and strong time-management skills
• Ability to learn quickly, adapt to feedback, and work in a rapidly changing environment
• Easily builds rapport and establishes relationships with customers and colleagues
• Listens patiently, probing for and clarifying to get necessary details
• Excellent problem-solving skills working in ambiguity and limited direction

Other duties:

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. 

As part of our team you’ll enjoy:

• Competitive salary
• Exceptional benefits package
• Flexible Vacation & Paid Time Off
• Employer-matched 401(k) plan 

Category: Sales & Biz Dev

#LI-Remote

The US base salary range for this full-time position is $125,000. Our salary ranges are determined by role, level, and location, and the range displayed on each job posting reflects the minimum and maximum target for new hire salaries for the position across all US locations. Within the range, individual pay is determined by work location, role-related knowledge and skills, depth of experience, relevant education or training, and additional role-related considerations.

Depending on the position offered, equity, bonuses, commission, or other forms of compensation may also be provided as part of a total compensation package, in addition to a full range of medical, financial, and other benefits.

About The Team 

Noah Medical is recruiting for a Product Support Engineer to facilitate operational and service engineering support of Noah medical products and digital platforms. The Product Support Engineer serves as a primary liaison between Noah’s internal technical groups (Engineering, Quality, Manufacturing) and the various internal and external departments supporting Service (Field and Customer Service, Clinical Sales, and Marketing). 

The role should expect to travel within the United States up to 25% of the time. This travel may include customer visits, managing escalations, team meetings, attending conferences, or other activities to support the business. 

 A Day In the Life of a Product Support Engineer 

• Provide real-time troubleshooting support for escalations from internal customers (Field Service, Sales & Marketing) 

• Serve as a primary technical liaison between Noah Medical and commercial partners, distributors, and key customer accounts, building strong relationships and driving customer satisfaction and retention 

• Apply strong problem solving skills to complex product and process challenges; lead and collaborate cross-functionally including with commercial teams and distribution partners to drive resolutions that minimize customer impact 

• Drive complex failure investigations, data collection and analysis, and collaborate closely with the engineering team to identify product design, service, and quality improvement opportunities. 

• Develop & maintain service procedures, service bulletins, risk assessment documents, training materials, knowledge base articles. 

• Develop validation protocols and reports for internal service processes  

• Develop, manage, and drive continuous improvement in field tooling (hardware, software, and infrastructure tools) 

• Provide technical support for Quality and Post-Market activities including CAPAs, field actions, and complaint investigations, ensuring commercial impact is assessed and communicated 

• Ensure customer feedback is documented, analyzed, and used to drive improvements in service delivery. 

 About You 

• Bachelor’s degree in Engineering (Electrical, Electronics, Mechanical, or Fluidics), and/or at least 3 years of relevant experience.  

• Relevant clinical or bronchoscopy engineering experience including, but not limited to, understanding of basic pulmonary anatomy and physiology 

• Relevant Experience with system/electrical troubleshooting, detail-oriented and willing to find the root causes of issues with good engineering practice 

• Excellent oral (including group presentations) and written communication skills, as well as solid organizational and time management abilities 

• Self-motivated and proactive, with a passion for quality and continuous improvement 

• Live in the assigned geography 

• Willing to travel and be hands-on in the field to service the product whenever necessary. 

• Must be fiscally responsible, able to make own travel arrangements, and turn in expense reports on a weekly basis. 

• Excellent computer and technology skills with regards to software applications, (Excel, Word, Outlook, Power Point) ERP databases, and technology innovation. 

• Must have a valid driver’s license.

#LI-Hybrid

Make your impact within a rapidly growing Fintech Company

The Core Infrastructure Engineering Team is responsible for managing all of the infrastructure and databases at BILL. We utilize DataDog (for Logging, Metrics, and APM), Splunk, and CloudWatch (through Datadog integration) for real-time alerts via Slack and PagerDuty. We're big supporters of automating our workflows with Infrastructure as Code, and we love using Terraform to make it happen.

We are seeking a Staff Cloud Network Engineer to lead the design and evolution of our AWS network platform. This role is for a hands-on technical leader with deep expertise in AWS networking and infrastructure as code who will set standards, influence architecture, and drive scalable, secure networking solutions across the BILL application ecosystem. You will act as the go to expert for cloud networking, partnering closely with infrastructure, security, and product engineering teams to ensure our network enables performance, reliability, and growth.

We’d love to chat if you have:

Minimum of 7 years of relevant experience in network engineering, with a significant portion of that experience specifically focused on designing, implementing, and managing network infrastructure in AWS or similar cloud environments.

• Proven experience architecting and operating large-scale AWS network environments, including the design and implementation of hub-and-spoke and multi-region topologies using AWS Transit Gateways and AWS Cloud WAN for high availability, scalability, and cost optimization.
  
  
• Hands-on experience designing inter-VPC and inter-account connectivity patterns (e.g., VPC peering, Transit Gateway attachments, Cloud WAN core networks, and routing domains), including segmentation strategies for production, staging, and non-production workloads.
  
  
• Proficiency in Terraform or similar Infrastructure as Code (IaC) tools for automating network configuration, including reusable modules for VPCs, Transit Gateways, Cloud WAN segments, route tables, and security policies.
  
  
• In-depth knowledge of networking protocols, including TCP/IP, BGP, OSPF, VLANs, VPNs, and DNS, with specialized experience managing Amazon Route 53 hosted zones and Cloudflare DNS/CDN configurations, and the ability to apply these in cloud-based architectures (e.g., dynamic routing over Direct Connect or site-to-site VPN integrated with Transit Gateway / Cloud WAN).
  
  
• Strong understanding of network security principles and best practices, including firewalls, IDS/IPS, encryption, access control, and the application of these controls at the VPC, Transit Gateway, and Cloud WAN layers to enforce least-privilege and zero-trust patterns.
  
  
• Experience with network monitoring and performance optimization tools such as CloudWatch, VPC Flow Logs, and AWS Direct Connect, including baselining, capacity planning, and proactive detection of routing and latency issues in large-scale topologies.
  
  
• Ability to collaborate effectively with cross-functional teams, including Systems Engineers, Developers, Security, and Architects, to translate application and business requirements into resilient AWS network architectures.
  
  
• Excellent troubleshooting and problem-solving skills, with a focus on identifying and resolving complex network issues across on-premises, Direct Connect, VPN, Transit Gateway, Cloud WAN, and VPC boundaries.
  
  
• AWS certification(s) such as AWS Certified Solutions Architect – Associate or AWS Certified Advanced Networking – Specialty is preferred.
  
  
• Proven track record of designing and implementing scalable and resilient network solutions in a production environment, including multi-region failover, disaster recovery connectivity patterns, and change-managed rollouts using IaC.
  
  
• Strong communication skills and the ability to articulate network architecture and design decisions to both technical and non-technical stakeholders, including clear documentation of routing policies, segmentation models, and connectivity patterns.

#LI

Role Overview

Astera Labs is seeking a Principal Product Applications Engineer to join our Aries PCIe Retimer team and serve as a critical technical bridge between our customers and engineering organization. As AI infrastructure demands explode, our Aries Smart Retimers are enabling the high-speed, low-latency PCIe connectivity that powers the world's most advanced data centers—and you'll be at the center of that growth.

In this high-impact role, you'll work directly with hyperscalers, OEMs, and system builders to drive successful adoption of our Aries PCIe products. You'll combine deep technical expertise with customer-facing skills to solve complex system-level challenges, create compelling technical documentation, and influence product direction based on real-world customer needs. This is an opportunity to shape how next-generation AI and cloud infrastructure connects and scales.

You'll collaborate cross-functionally with design engineering, validation, sales, and marketing teams while building strong relationships with customers who are defining the future of computing. If you thrive at the intersection of cutting-edge silicon and customer success, this role offers exceptional visibility and impact.

Key Responsibilities

Customer Technical Engagement

• Serve as the primary technical resource for customers during pre-sales evaluation and post-sales deployment of Aries PCIe retimers
• Deliver technical presentations, product training, and demonstrations to customer engineering teams
• Build trusted advisor relationships with key accounts and drive product adoption

System-Level Debug & Validation Support

• Lead root cause analysis and debugging of complex PCIe signal integrity and protocol issues in customer systems
• Support customer lab bring-up, characterization, and validation activities
• Develop and execute test plans to reproduce and resolve customer-reported issues

Technical Documentation & Enablement

• Create application notes, reference designs, and best practices guides for PCIe system implementation
• Develop collateral that accelerates customer time-to-deployment
• Contribute to product documentation including datasheets and user guides

Cross-Functional Collaboration

• Partner with product management and engineering to translate customer feedback into product requirements
• Support sales teams with technical expertise during customer engagements
• Represent the voice of the customer in internal roadmap and feature discussions

Basic Qualifications

• Bachelor's degree in Electrical Engineering, Computer Engineering, or related field
• 8+ years of experience in applications engineering, technical support, or system engineering roles
• Strong understanding of PCIe architecture, protocol, and electrical specifications (Gen4/Gen5/Gen6)
• Hands-on experience with lab equipment including oscilloscopes, protocol analyzers, and BERT tools
• Experience debugging high-speed serial interfaces at both the physical and protocol layers
• Excellent written and verbal communication skills with ability to explain complex technical concepts
• Develop and modify firmware using C to implement features, optimize performance, and resolve technical issues
• Travel to customer sites worldwide to provide on-site technical support, conduct system integration, and drive issue resolution

Preferred Qualifications

• Experience with PCIe retimers, redrivers, or similar connectivity components
• Familiarity with server, storage, or GPU system architectures
• Background in signal integrity analysis and simulation tools
• Scripting proficiency (Python, TCL) for test automation and data analysis
• Prior experience working directly with hyperscale or enterprise data center customers
• Track record of creating high-quality technical documentation and application notes

Salary range is $158,400 to $220,000 depending on experience, level, and business need. This role may be eligible for discretionary bonus, incentives and benefits.

Position Summary: 

Seeking a driven and motivated engineer to join our sales team focusing on growing business with existing customers and developing new business. This position will involve applications engineering, sales support and field service work. Sales Engineers should be comfortable working in a result-driven, fast-paced environment. 

Position will involve extensive formalized training plus work under a mentor, developing skills and gaining an understanding of CaptiveAire products, how we go to market, application engineering processes etc. as well as business development and sales strategies. 

Why Work for CaptiveAire? 

• Nation’s leading manufacturer of commercial kitchen ventilation systems, and now offering a complete solution of fans, heaters, ductwork and HVAC equipment.  Our primary purpose is to provide fully integrated, sustainable HVAC Systems.
• Leader in the industry for over 40 years with innovative technologies, unmatched service, competitive pricing, and rapid lead times.
• Mission: to provide the highest quality products and service to our users at the lowest possible price
• Strong commitment to the development of our employees, including continuous education opportunities like sponsorship for Professional Engineering license and continuous education through weekly webinars and company developed technical videos 

What our employees have to say: 

There is never a day you don’t learn something new at CaptiveAire. I am able to learn something new due to the freedom to take on new tasks independently and problem solve. 

I love the mindset of continuous learning and pushing the bounds of your capabilities and knowledge. I love the people I work with and the in-office work environment. I love how Captiveaire is all about connections, with customers, coworkers, end users, and everyone in between.  

One of the things I appreciate most about CaptiveAire is how strongly it embodies the entrepreneurial spirit. I’m empowered with the autonomy to manage my work independently, while also benefiting from the robust support and resources of a large, well-established company. 

CaptiveAire is fast-moving and no-nonsense. We operate differently than any other company that I've worked for with our decentralized structure. Quick action is taken when a good idea is presented. We are focused on end users where the rest of the industry is very short-sighted. We are on the front lines, actively changing the landscape of the HVAC industry. 

Learn more about CaptiveAire and our products here 

A Day in the Life: 

A technical sales role encompasses a wide variety of tasks where one day does not look exactly like the next. The projects our team handles are high in volume and unique from one another, spanning throughout the whole course of design, procurement, coordination, and post-sale support. 

Typical tasks include:

• Outside sales meetings and calls to build relationships with existing and new customers
• Application engineering to apply our products using sound engineering principles 
• Project management of installations in progress - Managing schedules/plans to guarantee we can get equipment on site when the site needs it, in turn creating satisfied and returning customers. 
• Service and technical support of existing equipment 
• Supporting end users to maintain high levels of customer service, from assisting contractors with wiring on site to remote troubleshooting for staff in the kitchen. 

Two to three full days per week in the office working on bids, one to two days on job sites, and dedicate another day to developing the territory. Territory development may include giving presentations to the engineering community, visiting new customers, or expanding contacts with an existing account.

Comments from some of our sales engineers:  

Every day I get to help someone. Whether it's an engineer with a design, a contractor with a troubleshooting issue, or an end user looking for help to obtain better indoor air quality. I get to use my engineering skills, people skills and business skills every day. 

Our main "role" is not to sell products but to provide solutions - kitchen ventilation solutions, commercial ventilation solutions, heating/air conditioning solutions. I enjoy getting to work directly with end users and helping them complete their business goals. Attending a soft opening after completing a full design-build project with an owner is rewarding. 

I love the balance between working on designs in the office and also having that face to face interaction with our customers. It's awesome to handle the design phase of a project, then also take charge of the procurement process with the end user/customer and lastly watch our equipment perform as designed once installed and the project is complete. I also love the growth aspect of my role, I enjoy molding and shaping our business in order to set it up for success and then see the value we are adding to the market. 

Primary Job Responsibilities: 

• Provide integrated application engineering and design support for a wide range of ventilation applications with the goal of providing sustainable products and the latest technologies best designed to meet the customers’ needs. 
• Work directly with Engineers, Contractors, End Users, and Food Service Dealers. 
• Daily tasks include inside sales support, application engineering and outside sales. 
• Responsibilities will vary and may include presentations, quotes, submittals, technical product support, job site visits and hands on troubleshooting as needed. 
• Educate and promote CaptiveAire products to users in your market.  This includes conference calls, meetings, organizing presentations, and product demos. 
• Research and develop new business opportunities with new and existing users. 
• Top notch customer service and willingness to go above and beyond to serve the customer. 
• Quick turnaround times a priority.  
• Continuously evaluate and improve processes as well as the customer experience. 

Required skills: 

• 2-5 years experience 
• 4 year technical degree in a mechanical, electrical, construction or science-oriented curriculum preferred 
• Excellent computer, organizational and communication/presentation skills 
• Problem solving with a passion for continuous learning 
• Strong desire to interface with the customer 
• Embrace new technologies and business savvy 
• Passion for work with aggressive nature to succeed 
• Willing to travel for various training opportunities 
• If not already completed, expectation of FE Exam completion in area of study for engineering graduates within 6 months of employment with CaptiveAire
• MUST BE A “GO GETTER”! 

Benefits: 

• Medical, dental and vision insurance 
• Disability & life insurance based upon election of medical insurance 
• 401k with employer match 
• Paid holidays 
• Paid time off (PTO) based upon tenure 
• Flexible spending account (FSA) 
• Tuition reimbursement, including for Professional Engineering (PE) License  
• Relocation assistance 

 
Salary: 

$70k-$100k base, negotiable dependent on experience, with additional monthly bonus based on productivity and profits.  

Captive-Aire Systems, Inc. is proud to be an equal opportunity workplace. We review applications for employment without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, citizenship, age, uniformed services, genetic information, physical or mental disability, medical condition, marital status, or any other basis prohibited by law. 

To qualify, applicants must be legally authorized to work in the United States. At this time, we are not able to consider applicants that require sponsorship, now or in the future, for employment visa status. 

#LI- TL1

#P1

Xometry is seeking highly motivated Mechanical Engineers to act as customer-facing Manufacturing Solutions Engineers. They will be embedded within our most strategic accounts, acting as an extension of their engineering teams. This role is a unique blend of customer engagement, technical expertise, and operational execution. TAMs will report into Operations but will work very closely with Sales to drive growth and ensure customer satisfaction.

This is a unique opportunity to join a dynamic and growing company at the forefront of digital manufacturing. If you are a highly motivated Mechanical Engineer with a passion for customer success and a desire to make a real impact, this is the role for you.

Responsibilities:

- Customer Integration:

• Become a trusted advisor and technical expert for assigned enterprise accounts
• Weekly onsite visits at customer and partner locations, building relationships and understanding their needs
• Collaborate closely with customer engineers on Design for Manufacturing (DFM) to optimize projects for Xometry's platform
• Proactively identify and address potential manufacturing challenges
• Stay informed about upcoming customer projects and initiatives to ensure alignment with Xometry's capabilities

- Order Fulfillment and Quality:

• As customer projects are awarded to Xometry, ensure orders are directed to the most qualified manufacturers within our network
• Conduct monthly on-site audits of manufacturing partners to ensure they meet Xometry's quality standards and customer specifications
• Manage projects to successful completion, overseeing production, and ensuring on-time delivery
• Handle critical communications, order changes, and escalations related to customer orders
• Monitor customer-specific dashboards to track order progress, delivery metrics, and quality performance

- Sales and Account Growth:

• Partner with Enterprise Sales Executives to drive account growth and retention
• Identify opportunities for expanding Xometry's services within existing accounts
• Provide technical expertise and support during the sales process
• Gather customer insights and feedback to inform sales strategies

Qualifications:

• Bachelor's degree in Mechanical Engineering or a closely related field such Aerospace or Automotive Engineering, Product Design/Development, or Industrial Engineering is required
• 7+ years of experience in manufacturing, product development, and project management
• Experience in the aerospace industry is highly preferred
• Strong understanding of manufacturing processes and DFM principles, particularly as they apply to CNC applications
• Experience in Injection Molding, CNC Machining, Tube Bending, Composites, or 3D printing is preferred
• Proficiency in modelling and drafting software such as Solidworks
• Excellent communication, interpersonal, and problem-solving skills
• Experience with CRM systems such as Salesforce
• Proficiency in Google Suite and Microsoft Office Suite
• Ability to travel to customer and partner sites up to 50%, travel could be short notice and range from short day trips to multi-day trips

The estimated base salary range for new hires into this role is $79,000- $103,000 annually + commission depending on factors such as job-related skills, relevant experience, and location. We also offer a competitive benefits package, including 401(k) match, medical, dental and vision insurance; life and disability insurance; generous paid time off including vacation, sick leave, floating and fixed holidays, maternity and bonding leave; EAP, other wellbeing resources; and much more.

#LI-Remote

Xometry is seeking highly motivated Mechanical Engineers to act as customer-facing Technical Account Managers (TAMs). These TAMs will be embedded within our most strategic accounts, acting as an extension of their engineering teams. This role is a unique blend of customer engagement, technical expertise, and operational execution. TAMs will report into Operations but will work very closely with Sales to drive growth and ensure customer satisfaction.

This is a unique opportunity to join a dynamic and growing company at the forefront of digital manufacturing. If you are a highly motivated Mechanical Engineer with a passion for customer success and a desire to make a real impact this is the role for you.

Responsibilities:

Customer Integration:

• Become a trusted advisor and technical expert for assigned enterprise accounts
• Weekly onsite visits at customer and partner locations, building relationships and understanding their needs
• Collaborate closely with customer engineers on Design for Manufacturing (DFM) to optimize projects for Xometry's platform
• Proactively identify and address potential manufacturing challenges
• Stay informed about upcoming customer projects and initiatives to ensure alignment with Xometry's capabilities

Order Fulfillment and Quality:

• As customer projects are awarded to Xometry, ensure orders are directed to the most qualified manufacturers within our network
• Conduct monthly on-site audits of manufacturing partners to ensure they meet Xometry's quality standards and customer specifications
• Manage projects to successful completion, overseeing production, and ensuring on-time delivery
• Handle critical communications, order changes, and escalations related to customer orders
• Monitor customer-specific dashboards to track order progress, delivery metrics, and quality performance

Sales and Account Growth:

• Partner with Enterprise Sales Executives to drive account growth and retention
• Identify opportunities for expanding Xometry's services within existing accounts
• Provide technical expertise and support during the sales process
• Gather customer insights and feedback to inform sales strategies

Qualifications:

• Bachelor's degree in Mechanical Engineering or a closely related field such Aerospace Engineering, Product Design/Development, or Industrial Engineering is required
• 7+ years of experience in manufacturing, product development, and project management
• Experience in the aerospace industry is highly preferred
• Strong understanding of manufacturing processes and DFM principles, particularly as they apply to CNC applications
• Experience in CNC Machining, Tube Bending, Composites, or 3D printing is preferred
• Proficiency in modelling and drafting software such as Solidworks
• Excellent communication, interpersonal, and problem-solving skills
• Experience with CRM systems such as Salesforce
• Proficiency in Google Suite and Microsoft Office Suite
• Ability to travel to customer and partner sites up to 50%, travel could be short notice and range from short day trips to multi-day drips

The estimated base salary range for new hires into this role is $117,000- $152,000 annually + commission depending on factors such as job-related skills, relevant experience, and location. We also offer a competitive benefits package, including 401(k) match, medical, dental and vision insurance; life and disability insurance; generous paid time off including vacation, sick leave, floating and fixed holidays, maternity and bonding leave; EAP, other wellbeing resources; and much more.

#LI-Remote