Job Description

Join Intelligent Technical Solutions, a dynamic and growing company, as our System Administrator. We're looking for a collaborative problem-solver with excellent customer service skills and a detail-oriented mindset. In this role, you'll be pivotal in providing both onsite and remote IT support, ensuring our clients receive top-notch technical assistance. You'll handle a range of tasks, from system updates to hands-on troubleshooting, playing a critical role in maintaining our high standards of IT service.

Job Responsibilities

This role is expected to be able to resolve the following technical issues with little or no assistance:

• Workstation operating system issues of any kind.
• Printer issues of any kind.
• Standard business application (Office, etc.) issues of any kind.
• Line-of-business application issues for common applications (SAGE ERP, QuickBooks), and for more niche applications with vendor assistance.
• Server issues of any kind.
• Basic and intermediate networking issues.
• Escalation point for technicians

Participate in an on-call rotation to provide after-hours and weekend support for onsite and remote operations.

Job Qualifications

• Willing to work full-time on-site, either at the company office or client locations as required.
• Experience with Windows and Mac OS troubleshooting.
• Experience with Server 2016 through 2025.
• Experience with VMWare and Hyper V Virtualization.
• Experience supporting M365 and Azure.
• Minimum of three years experience in IT Support or a similar role.
• Basic knowledge of Firewalls, Switches, Network architecture, and troubleshooting.
• Proficient in supporting MS Office, Adobe, Active Directory, backup software, endpoint cybersecurity, mobile devices, and various business applications.
• Experience with Managed Service Providers (MSPs) is highly desirable.
• Active Server Certifications are preferred.
• Valid driver's license, vehicle insurance, and access to a vehicle for client visits.

Job KPI's

• Utilization: The percentage of time that you are on the clock and billing time to client tickets
• CSAT: Scores filled out by clients using the rating system in tickets
• Quality Score: Assessments performed by the training and quality team.
• First-touch closed: Each ticket that is completed with only one time entry contributes to this number

Compensation

Pay rate ranges from $30.35/hour up to $38.50/hour and may vary by experience and location.

Benefits

• Medical Insurance Plan
• Dental & Vision
• Life Insurance
• Disability Coverage
• Paid Time Off (starts at 15 days per year)
• Maternity/Paternity Leave
• Paid US Holiday
• Retirement Plan
• Salary Advancement/Loan
• Health & Wellness Program
• Company-paid training and certification
• Supplemental Life Insurance (Employee-paid)
• Supplemental Health Plans (Employee-paid)

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About the Role:

The Presales Security Architect provides education, guidance and thought leadership on emerging security technologies to regional clients. The Security Architect will be responsible for a broad set of knowledge across enterprise security solutions and should have a strong understanding of how technology enables businesses to develop strategies and meet objectives. Working together with regional sales teams, the Security Architect will seek to understand customer needs, develop solutions to exceed customer expectations, demonstrate the value of the proposed solution, assist with architectural integration design, and support the customer throughout the relationship lifecycle. This role will focus on strategic accounts in the Southwest Region with the purpose of building deep relationships, gaining trust and enabling client success.

What You’ll Do:

• Partner with regional sales team to execute comprehensive cybersecurity solutions that support business needs and objectives in complex environments for our clients
• Create technical roadmaps, project plans, requirements, designs, and implementation plans in various security architecture and engineering solutions
• Participate in business requirement gathering sessions, gathering user data requirements, understanding the user requirements, and assisting in the reconciliation of technical and business requirements as they relate to security
• Support prospects through RFP/RFI lifecycles, including assisting with defining requirements and facilitating responses.
• Support prospects through POC lifecycles, including defining Test Plans and Success Criteria
• Own successful implementation of sold solutions by ensuring smooth transition of designed solutions to the delivery team and remain engaged with the client while becoming a “thought leader” for the next opportunity
• Ensure that a quality solution is delivered in a timely manner, within budget, and to our client's satisfaction
• Communicate Trace3’s value proposition to varying technical and non-technical clients, including executive ''C'' level management, VP, and Director levels, and end-users
• Establish strong and lasting relationships with key stakeholders and decision makers in client organizations
• Collaborate with Sales and Account Management team to develop sales playbooks outlining strategies for driving high value into strategic accounts
• Contribute to the development of internal best practices as well as new innovative consulting services offerings that we can take to market
• Contribute to Trace3’s presence and brand in the Security community

Qualifications & Interests:

• A minimum of 8-10 years’ working experience as a Security Architect

• Bachelor’s degree from an accredited university, preferred

• Prior experience working for a Consulting or Technology company
• CISSP or other relevant industry certifications preferred
• Deep experience with security software solutions like firewall, intrusion prevention, encryption, data leak prevention, and data protection
• An understanding of business environments and challenges of IT operations in the typical corporation
• Strong experience designing technology solutions for Fortune 500 companies
• Knowledge and familiarity with adjacent technology areas including Cloud, Data Intelligence, and IoT
• Excellent presentation skills; able to comfortably communicate and present in front of C-Level Executives, VPs and Directors
• Strong understanding of how clients use technology to meet business objectives
• Familiarity with the local district markets
• Strong interpersonal skills; able to work well with people from many different disciplines
• Ability to lead and mentor other engineers
• Strong ability to operate independently and manage multiple projects and priorities
• Highly organized, detail-oriented, excellent time management skills and able to effectively prioritize tasks in a fast-paced, high-volume, and evolving work environment
• Ability to approach customer and sales requests with a proactive and consultative manner; listen and understand user requests and needs and effectively deliver
• Comfortable managing multiple and changing priorities, and meeting deadlines in an entrepreneurial environment
• Strong ability to operate independently
• Holds a valid drivers license and can travel to client sites when needed

Job Description:

Join Intelligent Technical Solutions, a dynamic and growing company, as our Technician II. We're looking for a collaborative problem-solver with excellent customer service skills and a detail-oriented mindset. In this role, you'll be pivotal in providing both onsite and remote IT support, ensuring our clients receive top-notch technical assistance. You'll handle a range of tasks, from system updates to hands-on troubleshooting, playing a critical role in maintaining our high standards of IT service.

Job Responsibilities: