We are looking for a Senior Quantum Field Engineer. As a Senior Quantum Field Engineer, you’ll be part of a team whose mission is to lead IonQ on its journey to build the world’s best quantum solutions and solve the world’s most complex problems.  Field Engineering sits at the intersection of customers, markets, products and product teams, algorithms, applications, innovation and strategy - this is the team where ideas become applied and have impact.

Join a nimble team of scientists, engineers, salespeople, marketers, business developers, and product managers to drive an entirely new quantum computing business. We’re seeking versatile engineers and architects skilled in technical sales, technical demos and customer interactions who feel energized to deliver IonQ’s quantum computing products and quantum applications. 

Responsibilities:

• Inspire prospective clients by explaining IonQ’s strategy, portfolio and answering technical questions about quantum portfolio (compute, network, security, sensing and space) and quantum applications.
• Lead and shepherd client discussions, inspiring them to see how quantum applications can be implemented in their business domain.
• This includes working through business needs and mapping Quantum Algorithms (financial services, bioscience, chemistry and materials, optimization, generative AI, and other domains) into application code and executing Proof-of-Concepts together with the IonQ Application team.
• Share insights from clients with the IonQ Product Management and Engineering teams such that client feedback is incorporated into our products.
• Navigate competitive objection handling
• Translate business needs expressed by our clients into technical work projects in collaboration with other team members.
• Create assets to explain features of our quantum applications and other IonQ quantum products.
• Move dialogs from initial ideation to focused exploration domain through to proof-of-concept and ultimately into production workflows.
• Lead client discovery sessions for business oriented use cases that uncover potential overlap with development of useful quantum algorithms together with the IonQ Application team
• Partner with marketing, developer relations and business development to grow awareness of IonQ in the world at large.
• Attend industry conferences, as needed, to talk to client and support our booth activities.
• Some travel expected in the US (20%) but opportunities for global travel are available as well for client meeting and IonQ conference activities.
• This is a technical customer-facing role with the appropriate balance of compensation acceleration for success and a base salary to ensure that credibility and technical correctness always comes first.

You’d be a good fit with:

• 5 years of experience in technical customer-facing roles or equivalent capacity.  The ability to communicate (at the various context-appropriate levels of depth) and persuade clearly, have strong EQ, and other customer facings skills are critical.
• Bachelor’s degree or above in Computer Science, Machine Learning, Data Science, or other STEM field, such as Chemistry, Physics or Engineering
• Motivated learner with a strong interest in quantum computing.

You’d be a great fit with: 

• Masters or PhD in a STEM field, perhaps adjacent to quantum computing.
• Time on the customer side in various verticals included leadership roles - this provides customer empathy
• Hands-on experience with Qiskit, Cirq or other quantum computing SDK.
• Proficient in Python and Jupyter Notebooks.
• Expert architecture skills across various technologies (“full stack skills”)
• Experience leading technical events.

Location: This role is based in Saudi Arabia or Dubai, UAE, and requires candidates to be locally based in one of these locations.
Travel: 20% travel domestically and globally
Job ID: 1374

About the role

We’re looking for a detail-driven Freelance Content Manager to oversee content planning, creation, and publishing across a major aviation client’s digital ecosystem for a 2 - 3 months project. This role sits at the heart of our delivery team, ensuring all platform and mobile app content is accurate, timely, and aligned with brand, regulatory, and UX standards. This is an embedded role and requires working from the client’s office on a daily basis, close to King Khalid International Airport.

Responsibilities

 • Manage end-to-end content authoring for web and mobile app experiences, including page creation, updates, and structured content entry.
• Translate briefs, product updates, and marketing requirements into clear, user-focused content.
• Work closely with UX, design, product, and development teams to maintain consistent messaging and smooth content deployment.
• Ensure all content meets aviation-specific compliance, safety, and regulatory standards.
• Maintain content calendars, version control, and documentation to support scalable workflows.
• Apply content best practices: accessibility, SEO fundamentals, readability, and localization readiness.
• Perform quality assurance on content prior to release, ensuring accuracy and functionality across devices.
• Monitor performance insights to support iterative improvements.

About you

The Essentialsçs

 • 3+ years in content management or digital content operations, ideally in a regulated industry.
• Hands-on experience with enterprise CMS platforms and app content publishing tools.
• Strong writing and editing skills with the ability to adapt tone for different customer journeys.
• Familiarity with UX writing principles and mobile-first content standards.
• High attention to detail, strong organizational skills, and comfort managing multiple parallel workflows.
• Experience collaborating with cross-functional teams in fast-paced environments.
• Bonus: aviation industry background or experience working with global travel brands.

About Us

Tamara is the leading fintech platform in Saudi Arabia and the wider GCC region with a mission to help people make their dreams come true by building the most customer-centric financial super-app on earth. The company serves millions of users in KSA, UAE and Kuwait, and partners with leading global and regional brands such as SHEIN, Jarir, noon, Amazon, IKEA, eXtra and Farfetch as well as small and medium businesses.

Tamara is Saudi Arabia’s first fintech unicorn and is backed by Sanabil Investments, a wholly owned company by the Public Investment Fund (PIF), SNB Capital, Checkout.com, amongst others. The company operates from its headquarters in Riyadh, with additional regional and global support offices.

Your role

We are seeking a Flutter Engineer to join our development team. In this role as a Flutter Engineer, you will play a key role in leading and developing features that will impact our valuable customers.

Leveraging your expertise in creating scalable Flutter applications, you will be responsible for designing, developing, and optimizing our applications to deliver unparalleled experiences exclusive to Tamara customers.

With a proven track record of collaborating with cross-functional teams, you will work alongside a diverse ecosystem of talented engineers, designers, analysts, product experts, and other team members to leverage system design, create technical solutions, dive deep into complex problems, and ultimately revolutionize the way millions of users shop, pay, and bank.

You are a driven, determined, curious team player who knows that our collective strength means we win. With a positive outlook, you are solution-oriented–persevering regardless of circumstances, always finding a way through, no matter the challenges. 

You will effectively find a way to work with everyone through empathy and respect. You will be driven and comfortable with responding quickly and urgently, with the ability to change course without losing momentum and energy, resulting in great success.

Your responsibilities

• Design and implement features by writing readable, testable, and maintainable code in Dart.
• Write test cases to ensure the accuracy and reliability of implementations.
• Participate in Scrum team activities, engaging in various stages of feature development.
• Collaborate with cross-functional teams to understand and design features that meet project requirements.
• Identify and resolve bugs through thorough code analysis, debugging, and determining root causes, then providing practical solutions.
• Contribute to team effectiveness by sharing expertise and experience and adhering to team standards and best practices.
• Participate in improving project efficiency, component quality, and automation processes when needed.

Your expertise

• Minimum 3 years of Flutter experience.
• Strong proficiency using Dart, Flutter Widgets,  and State Management (preferably BloC).
• Solid understanding of Clean Architecture principles.
• Comprehensive understanding of SOLID principles and Design Patterns.
• Strong grasp of application security, safeguard, and secure data handling.
• Experience working with Monorepo structures and package management is a plus.
• Experience in optimizing memory usage and enhancing performance is a plus.
• Ability to design solutions for medium to complex features that involve different teams.
• Professional experience in working in Agile/Scrum projects is a must.
• Demonstrated teamwork skills with a dedication to collaborative problem-solving and conflict resolution.
• Effective task prioritization and organizational skills, enabling independent work with minimal supervision.

Join the revolution

Tamara is a vibrant hub of exceptional individuals worldwide, with over 40+ nationalities committed to working with the broadest talent pool possible. We're proud of the wealth of cultural backgrounds that shape our teams, ensuring every experience is acknowledged and celebrated. 

We seek self-driven individuals, fuelled by curiosity, ready to take control of their professional and personal development. We’re creating a place where possibilities are for the taking through career mobility, mentoring, and cross-border collaboration. This approach has earned us a spot as one of the most competitive tech companies to work for.

To learn more about how we protect your privacy, please visit our Candidate privacy notice.

SHOULD YOU ACCEPT THIS CHALLENGE…

As a Technical Design Architect (Active Cluster & Cloud) (TDA-ACC), you will utilize your strong technical competencies in the field of replication, clustering, cloud offerings as well as data migrations, to provide the highest level of implementation capability and technical consultation to both customers and Pure sales teams to support sales goals. You will work on cross-functional teams including Sales, Product Marketing, Business Development Managers, Services and engineering to scope and help sell Professional Services solutions for homogeneous and heterogeneous solutions to customers/partners. You will become intimately acquainted with the customer’s/partner’s business requirements, technical needs, systems, environment and service history, enabling you to present targeted solutions to our customer base. You will build replication, clustering and migration solutions for our customers and will be expected to be a member of the hands-on team delivering these services across EMEA. The role covers pre-sales and delivery functions, and you will be comfortable with performing either role as demand dictates.You will possess a thorough understanding of IT architecture, designing solutions, networking and implementation of these solutions and must have significant experience across different replication technologies, clustering, cloud and data migration solutions. You will also be experienced in delivering large scale and complex projects utilising all the mentioned offerings and will also be skilled in scripting to enable automation of these processes where appropriate.

THE ROLE...

TDAs work with customers, sales teams, engineering and Everpure partners to:

• To understand prospect’s technical needs related to a specific market or specific product (i.e. block, virtualized, file solutions, clustering, replication best practice, disaster recovery, business contingency).
• In a post-sales consultative role to support the implementation of the professional services solution that was scoped and subsequently sold.
• To provide technical consultation/education to the sales teams and keep them apprised on new replication offerings and data migrations solutions.
• Participate in customer evaluations and proof of concepts on Pure systems
• Advise and consult on engineering developments and strategies for replication, clustering and data migrations, ensuring these solutions meet and integrate into our clients DR and BCP best practices.
• Plan, conduct and direct projects to support sales efforts and address future customer needs
• Evaluate partner proposals for migration services to ensure they deliver quality and value for money to Pure.
• Deliver replication, clustering and migration solutions to our customers, either as a sole resource or member of a team.
• Develop scripts for both integration of Pure storage into a customer’s operational environment and the automation of replication, clustering, cloud and data migrations.

WHAT YOU’LL BRING…

• Flash Array experience / Replication technologies (Active Cluster or similar)
• Amazon AWS, Microsoft Azure and other cloud-based offerings.
• Data Center Migrations/Consolidations/Toolsets
• Networking concepts and high-level designs
• Cirrus Data Solutions Appliance (or Appliance based solutions for migrating block data)
• Virtualisation Tools - Cisco/Microsoft/VMWare (Cloud solutions)
• Proven experience of scripting languages such as Perl, Shell, Powershell, Visual Basic, Python.
• Networking infrastructure (Nexus / ACI / Broadcom / Brocade) 
• Security/Firewalls
• Other technical platform or infrastructure migration tools such as Logical Volume Manager (LVM), Datadobi, StorageX, Open Replicator.
• Data Center Migration Implementations for block and file.
• Multi-vendor server and storage platforms and performance tuning experience.
• Windows, AIX and Linux Operating systems
• Hyper-V and VMWare ESX (vRA / SRM)
• Amazon AWS, Microsoft Azure and other cloud-based offerings.
• Disaster Recovery, Replication, Backup technologies (Zerto / Veeam / Rubrik / Veritas NBU)
• Preparation and delivery of technical and architecture solution
• Contribute significant portions for data migration solutions to RFPs, RFQs and RFIs
• Superior knowledge of current and emerging storage architectures (FC, iSCSI, NAS, OSD, SAN)
• UNIX OS, NFS file systems and UNIX distributed network environment
• Knowledge of Local Area Networking, Ethernet, TCP/IP and general networking
• Excellent verbal and written communication skills, any languages are a definite benefit (Arabic)
• Team leadership skills
• BS in CS, EE or other technical degree and/or equivalent experience.

#LI-ONSITE

Western Door Federal is part of the Seneca Nation Group (SNG) portfolio of companies. SNG is the federal government contracting business wholly owned by the Seneca Nation. SNG meets mission-critical needs of federal civilian, defense, and intelligence community customers across a variety of domains. The SNG portfolio receives shared services support from its parent company Seneca Holdings and is comprised of multiple companies that participate in the Small Business Administration 8(a) program. To learn more visit www.senecanationgroup.com and follow us on LinkedIn.

The Seneca Nation Group companies offer competitive compensation and a strong benefits package including comprehensive medical and dental care, matching 401K, paid time off, flexible spending accounts, disability coverage, and other benefits that help provide financial protection for you and your family. We pride ourselves on our collaborative work environment and culture which embraces our mission of providing financial and non-financial benefits back to the members of the Seneca Nation.

Western Door Federal is seeking a Systems Administrator - Azure Cloud in support of our State Department customer, located in Saudi Arabia. In this role, you would be part of a 9-person team that provides onsite support to users and customers. The objective of this position is to provide system admin support services and functions, particularly in a Microsoft Azure cloud environment and you will serve as a Microsoft SME.

Responsibilities include, but are not limited to:

• Co-Author and execute an overall Microsoft Office 365 and Azure cloud strategy
• Configure, manage, troubleshoot, and optimize device management tools, establishing policies and procedures for device management, including provisioning, de-provisioning, remote support, diagnosis, and troubleshooting.
• Ensures that system hardware, operating systems, software systems are monitored to optimize reliability and uptime and updated accordingly.
• Develop and review IT processes and procedures, maintenance guidelines and documentation
• Work with Engineering team to define and execute mission technical strategy, and technical analysis and design; support of operations staff in executing, testing and rolling-out solutions.
• Proficiency with Windows 10/11 and Windows Server
• Tier 2 for helpdesk support related to computer provisioning, installation and maintenance of hardware and software.

Basic Qualifications:

• 4+ years of related experience in working with Microsoft based solutions.
• Experience in working with Endpoint Management related services such as Azure AD, Endpoint Manager, Active Directory, Office365, GPO Management, Windows Desktop/Server Operating Systems, and PowerShell
• Proven analytical and problem-solving skills are a plus
• Must have experience in taking leadership on major changes
• Certifications relevant within the area of responsibility for the position are a plus.
• Excellent communications skills
• Active Secret Clearance
• Must be a US Citizen
• Must have a valid US Passport
• Must obtain medical clearances from the Department of State's Medical Bureau 

The Position 

We are seeking a highly skilled and customer-focused Technical Account Manager (TAM) to join our growing cybersecurity team. In this role, you will act as a trusted technical advisor to our enterprise customers, owning the post-sales relationship, supporting deployments, and ensuring successful integration and operation of our cybersecurity solutions. 

You will bridge the gap between customer needs and our product capabilities, working closely with our Sales Engineering, Support, Product, and Customer Success teams.

What You Will Be Doing 

• Serve as the primary technical point of contact for assigned enterprise clients. 

• Lead and support the hands-on deployment, configuration, and optimization of cybersecurity solutions on client environments (cloud, hybrid, and on-premises). 

• Conduct on-site visits to assess environments, guide implementation, and deliver technical workshops or training sessions. 

• Proactively manage customer technical health – monitor performance, troubleshoot issues, and ensure ongoing operational excellence. 

• Develop a deep understanding of customer infrastructure, use cases, and security posture to provide strategic guidance and best practices. 

• Collaborate with internal engineering and product teams to relay customer feedback and advocate for feature requests or enhancements. 

• Participate in incident response and post-mortem activities when escalations occur. 

• Create and maintain technical documentation, runbooks, and environment overviews. 

What We Need From You 

• 5+ years of experience in a customer-facing technical role (e.g., TAM, Sales Engineer, Solutions Architect, Security Consultant). 

• Strong technical background in cybersecurity tools and principles, including areas like endpoint protection, SIEM/SOAR, firewalls, identity & access management, or cloud security. 

• Hands-on experience with system integration, scripting (Python, PowerShell, Bash), and working in Linux/Windows environments. 

• Comfortable leading deployments and technical troubleshooting on customer sites. 

• Knowledge of cloud platforms (AWS, Azure, GCP) and their security ecosystems. 

• Hands-on experience with system integration, scripting (Python, PowerShell, Bash), and working in Linux/Windows environments. 

• Excellent communication skills – able to translate complex technical concepts into clear, actionable insights for both technical and non-technical stakeholders. 

• Ability to manage multiple client accounts and prioritize competing demands. 

• Strong documentation skills and a disciplined approach to knowledge sharing. 

It Would Be Nice If You Had  

• Industry certifications such as CISSP, CISM, CEH, OSCP, or vendor-specific certs (AWS Security Specialty, Microsoft SC-200, etc.). 

• Experience with modern DevSecOps tools and CI/CD pipelines. 

• Familiarity with data privacy and compliance frameworks (e.g., GDPR, HIPAA, NIST, ISO 27001). 

• Experience working in high-availability or mission-critical environments. 

Our Director, Enterprise Sales will provide strategy, mentorship, and guidance for a team of Enterprise Sales Executives who are responsible for driving new business through the full sales cycle.

At Datadog, we place value in our office culture - the relationships and collaboration it builds and the creativity it brings to the table. We operate as a hybrid workplace to ensure our Datadogs can create a work-life harmony that best fits them.

What You’ll Do: 

• Manage, hire, train and ramp a team of Enterprise Sales Executives responsible for new and expansion bookings
• Achieve annual Enterprise bookings quota with monthly and quarterly targets
• Develop and manage Enterprise Sales Executives on productivity metrics such as deal size, win rate, and forecast accuracy as well as how to lead a customer through a proactive sales cycle
• Coach Sales Executives through building executive relationships with Named Enterprise accounts in their territories and through complex Enterprise deals and negotiations
• Shape the direction of the go-to market strategy and execution for your region
• Work collaboratively with Marketing, Product and Success to build targeted messaging and collateral, and mapping a customer journey for the specific business needs of your region
• Conduct weekly forecast meetings 
• Support direct reports by participating and leading in client and prospect meetings. Engaging other corporate resources as required

Who You Are:

• Experienced in managing a high performing Enterprise Sales team for a B2B technology company
• A strong relationship builder with 5+ years of overall Enterprise sales experience working with Fortune 1000 companies 
• Confident in managing complex sales processes with multiple stakeholders and negotiations with pricing based on business value, legal and procurement 
• Knowledgeable in selling to C-level executives in the IT space 
• Experienced in setting quotas and managing people against those quotas
• Passionate about coaching others with a successful track record as an individual contributor and can share relevant and complex closing experience with a growing team
• Role requires regular travel to client sites, within your area and other regions, using various modes of transportation (car, train, air), depending on business needs.

Datadog values people from all walks of life. We understand not everyone will meet all the above qualifications on day one. That's okay. If you’re passionate about technology and want to grow your skills, we encourage you to apply.

Benefits and Growth: 

• High income earning opportunities based on self performance
• New hire stock equity (RSU) and employee stock purchase plan (ESPP)
• Continuous professional development, product training, and career pathing 
• Sales training in MEDDIC and Command of the Message 
• Intra-departmental mentor and buddy program for in-house networking 
• An inclusive company culture, opportunity to join our Community Guilds
• Generous and competitive medical benefits package
• Retirement savings match
• Pet adoption and insurance program

Benefits and Growth listed above may vary based on the country of your employment and the nature of your employment with Datadog.

The Customer Success team at Dataiku is focused on accelerating adoption and business outcomes by guiding customers on their fastest path to value with Dataiku. By leveraging deeply consultative skills and strong product knowledge, Senior Customer Success Managers align with customers throughout their journey to understand their desired business outcomes, empower them to maximise the value of their existing use cases, and optimise for growth into new use cases across their business – ultimately working to ensure continuous value and return on their Dataiku investment.  

Senior Customer Success Managers play an integral role in our business, serving as the customer’s main point of contact and the liaison between customers and Dataiku’s internal teams (including Sales, Services, Product Management, Marketing, among others). CSMs ensure cross-functional alignment to deliver value in a streamlined way, aligned with desired customer outcomes and use-case metrics. Their chief focus is on mutual success and growth.

Key Areas of Responsibility (What You’ll Do)

• Work with customers across KSA. 
• Own a portfolio of assigned accounts that may vary in market size, industry, and complexity, with a focus on ensuring successful onboarding onto Dataiku, increasing adoption, ensuring retention, growth, and overall customer satisfaction.
• Align closely with key customer stakeholders to ensure that the vision, implementation plan, and desired business outcomes established pre-sales are supported by clear objectives, action items, owners, and sponsors.
• Have a strong command of Dataiku’s unique value proposition, the business value our key solutions drive, our approach to operationalising Everyday AI, and common use cases and best practices. Be able to effectively leverage the above to guide customers on their journey with Dataiku.
• Keen ability to develop a deep understanding of a customer's business, use cases, and outcomes in order to guide them to achieve these via Dataiku's product and services.
• Continuously advise customers on leveraging Dataiku to implement data science projects from design to production.
• Monitor customers’ achievement of desired outcome and value, consistently and effectively telling the story of both to internal stakeholders and externally to key customer stakeholders.
• Establish regular touchpoints with assigned customers per established best practices, to review progress against strategic business and technical product objectives.
• Leverage Customer Adoption & Health analytics to identify potential risks or opportunities for expansion, with a focus on translating this data into actionable advice.
• Effectively prioritise and orchestrate the resolution of customer requests or issues.
• Develop trusted and collaborative relationships with internal stakeholders and business partners, including Sales, Sales Engineering, Services, Support, Partnerships, Product, and Marketing, among others.
• Champion customers internally in order to mitigate risk, improve customer experience, drive to value outcomes, and unlock growth. 
• Stay current on Dataiku’s products, competitive landscape, & data science trends.
• Embrace and contribute to the Customer Success team methodologies.

Experience (What We’re Looking For)

• Fluency in English and native Arabic are a must-have.
• Minimum seven (7) years of professional experience in customer success, technical account management, or client relationship management roles with a demonstrated history of increasing adoption, retention, and customer satisfaction.
• Experience managing a fast-growing book of accounts, with account sizes ranging from ~$200k to multi-million dollar ARR across the Forbes Global 2000 and beyond.
• Experience with KPIs such as Gross Dollar Retention, Net Dollar Retention, Renewal Rate, Logo Retention Rate, NPS, and CSAT.
• Experience working collaboratively across Professional Services and Partner motions.
• Track record of successfully navigating ambiguity, building consensus, fostering accountability, and working with urgency to deliver customer outcomes.
• Strong written and oral presentation skills, with the ability to effectively engage both business and technical stakeholders (from Analyst to C-level).
• Confidence in serving multiple customer stakeholders and working to build communities of champions/advocates across large organisations.
• Working knowledge of big data technologies such as Hadoop and Spark is preferred.
• Project management and storytelling skills.
• Strong technical, analytic, and problem-solving skills.

You may be a good fit for this role if you:

• Have a never-ending intellectual curiosity, are detail-oriented, and analytical
• Have experience in hyper-growth, product-based technology companies
• Are passionate about technology, the data and analytics space, and enjoy learning new solutions, features/functionalities and translating these into solutions that drive business value for customers
• Understand the importance of being a self-motivated team player 
• Show an appreciation for nuance and a desire to build consensus in a diverse and multicultural environment

#LI-Remote

Why Tamara

We’re proud to be Saudi’s first FinTech unicorn.

Our mission is to help people own their dreams by building the most customer-centric financial super app in the world. & There is no playbook for that; our Tamarians are writing it.

Our teams are made up of innovators, problem-solvers, and learners. We thrive on curiosity and collaboration.

If this sounds like you: curious, driven, and ready to build, we’d love to meet you

Apply now and join the next generation of Builders!

About the program

At Tamara, we believe exceptional talent deserves an exceptional launchpad.

Our Flagship Builders Program is designed for ambitious graduates ready to step into real responsibility from day one. This isn’t a rotational “observer” program, it’s a career accelerator built for those who want to build, own, and raise the bar early.

Designed for recent graduates and early-career talent with up to two years of experience, the program places you directly into high-impact roles across Product, Engineering, Design, and beyond. You’ll contribute immediately and grow at an accelerated pace.

From Product to Engineering, Design to Commercial, you’ll tackle meaningful challenges that shape how millions experience fintech across the region. You’ll be trusted with ownership, surrounded by high-caliber peers, and mentored by leaders who expect excellence.

Our January and June cohorts are your opportunity to move fast, think big, and start building what’s next - not someday, but now

Your role

We're seeking an AML Transaction Monitoring Ops to join our Compliance team. You will play a key role in performing day-to-day Anti-Money Laundering (AML) and Counter-Terrorist Financing (CTF) activities to ensure compliance with local regulatory requirements.

Drawing on your expertise in transaction monitoring, customer due diligence (CDD/EDD), sanctions screening, and investigating suspicious activity, you will ensure timely escalation to the MLRO and accurate reporting to the Financial Intelligence Unit (FIU).

With a strong attention to detail and analytical mindset, you will help maintain robust AML controls and contribute to the integrity of our financial operations.

You are a driven, curious, and proactive team player who approaches challenges with a solution-oriented mindset. You work effectively with others through empathy and respect, and you are comfortable responding with urgency while maintaining focus and momentum to achieve successful outcomes.

Your responsibilities

Transaction Monitoring & Alert Management:

• Review and investigate AML alerts generated by the transaction monitoring system (TMS).
• Identify unusual or suspicious patterns, conduct detailed analysis, and document the rationale for closure or escalation.
• Support tuning and calibration of TMS rules to improve control effectiveness and reduce false positives.
• Liaise with the MLRO on STR/SAR escalation to the FIU. 
• Contribute to AML training, awareness, and periodic control testing.

Customer Due Diligence (CDD & EDD)

• Perform onboarding reviews to ensure accurate and complete KYC documentation for individuals and entities.
• Assist in enhanced due diligence (EDD) for high-risk customers, PEPs, or adverse media hits.

Screening & Sanctions Compliance 

• Conduct name screening for customers and counterparties against sanctions, PEP, and adverse media lists.
• Investigate and disposition potential matches in line with the sanctions screening SOP.
• Support the MLRO in managing periodic list updates and system validation.

Your expertise

Experience

• 0–2 years of experience in Compliance, AML/CFT and Financial Crime within the financial sector.
• Strong analytical, research, and critical-thinking skills with the ability to interpret complex data
• Attention to detail and accuracy when handling large data sets or documentation.
• Prior experience in transaction monitoring, sanctions screening, or CDD reviews
• Familiarity with AML/CFT regulations, sanctions screening, transaction monitoring, and regulatory reporting (STR/SAR).
• Excellent communication and stakeholder management skills; ability to collaborate across Compliance, Risk, and Operations teams.

Skills:

• In-depth knowledge of AML/CFT regulations and the ability to detect common fraud schemes using investigative techniques.
• Strong analytical and data-driven problem-solving abilities.
• Outstanding communication, presentation, and leadership skills.
• Fluency in both Arabic and English, spoken and written.

Attributes:

• Excellent organizational and time management skills.
• Customer-oriented with strong negotiation skills.
• Detail-oriented, analytical, and proactive in identifying and addressing issues.
• Collaborative and adaptable, excelling in team-oriented environments.

Why Tamara?

We’re proud to be Saudi’s first FinTech unicorn.
Our mission is to help people own their dreams by building the most customer-centric financial super app in the world. & There is no playbook for that; our Tamarians are writing it. Our teams are made up of innovators, problem-solvers, and learners we thrive on curiosity and collaboration.
If this sounds like you: curious, driven, and ready to build, we’d love to meet you
Apply now and join the next generation of Builders!

About the Program: 

At Tamara, we believe exceptional talent deserves an exceptional launchpad.

Our Flagship Builders Program is designed for ambitious graduates ready to step into real responsibility from day one. This isn’t a rotational “observer” program, it’s a career accelerator built for those who want to build, own, and raise the bar early.
Designed for recent graduates and early-career talent with up to two years of experience, the program places you directly into high-impact roles across Product, Engineering, Design, and beyond. You’ll contribute immediately and grow at an accelerated pace.
From Product to Engineering, Design to Commercial, you’ll tackle meaningful challenges that shape how millions experience fintech across the region. You’ll be trusted with ownership, surrounded by high-caliber peers, and mentored by leaders who expect excellence.

Our January and June cohorts are your opportunity to move fast, think big, and start building what’s next - not someday, but now.

About the role 

We’re looking for a fresh graduate or early-career Data Platform Engineer on a builder track.

This role is for someone who wants to build the foundations behind analytics and AI. You will help develop and run the data platform that makes data available, secure, governed, and fast. That includes pipelines, event streaming ingestion, warehouses and lakes, and the guardrails that keep data trusted.

With the advancement of AI, we care more about strong fundamentals than memorizing tools. Use AI assistants to move faster, but always own correctness, reliability, and security.

Your responsibilities

• Build and maintain the data platform
  • Help develop and maintain platform architecture (data warehouse, data lake, governance, protection).
  • Keep the platform reliable, observable, and ready to scale.
• Build robust pipelines (ELT/ETL + event-driven)
  • Build the infrastructure required for optimal extraction, transformation, and loading using SQL and big data technologies.
  • Augment batch pipelines with event-driven patterns where it makes sense (streaming ingestion, CDC, near-real-time processing, and reliable delivery).
  • Improve pipeline performance, cost, and reliability.
• Make the platform easier every week
  • Identify, design, and implement internal improvements: automate manual processes, optimize data delivery, and redesign components for scalability.
• Enable analytics and AI use cases
  • Build platform primitives and data products that power self-serve analytics and AI-assisted insights (not only dashboards).
  • Support analytics tooling that uses the pipelines to deliver actionable insights into customer acquisition, operational efficiency, and key business metrics.
• Partner with stakeholders
  • Work with stakeholders including Executive, Product, Data, and Design teams to resolve data technical issues and support infrastructure needs.
• Keep data secure across boundaries
  • Help keep data separated and secure across national boundaries, including through multiple data centers and appropriate access controls.

Your expertise (must have)

• Fresh graduate or < 1 year of relevant experience (internships and projects count).
• Solid programming fundamentals in Python, Java, Go, or similar.
• Strong SQL fundamentals.
• Understanding of data concepts: schemas, partitions, data quality, SLAs, and basic security/PII awareness.
• A problem-solving mindset and comfort debugging systems end-to-end.
• Clear communication and a collaborative approach.

Nice to have

• Familiarity with cloud data stack concepts (warehouses, object storage, orchestration, streaming).
• Exposure to event streaming (Kafka concepts like topics, partitions, consumer groups) or CDC.
• Experience with dbt, Airflow, Spark, or similar tools (coursework or projects count).
• Basic Terraform/IaC and CI/CD familiarity.
• Experience using AI assistants responsibly for coding, debugging, and documentation.

What success looks like

• You ship at least one production-ready pipeline or platform improvement that reduces toil or improves reliability.
• You can debug a data issue from source to downstream consumption with clear root cause and fix.
• Teams can onboard to data sources faster, with better documentation and fewer manual steps.
• Platform reliability and data quality improve in measurable ways (latency, failures, freshness, or coverage).

About Us

Tamara is the leading fintech platform in Saudi Arabia and the wider GCC region with a mission to help people make their dreams come true by building the most customer-centric financial super-app on earth. The company serves millions of users in the region and partners with leading global and regional brands such as SHEIN, Jarir, noon, IKEA and Amazon, as well as small and medium businesses.

Tamara is Saudi Arabia’s first fintech unicorn and is backed by Sanabil Investments, a wholly owned company by the Public Investment Fund (PIF), SNB Capital, Checkout.com, amongst others. The company operates from its headquarters in Riyadh, with additional regional and global support offices.

About Your Role:

As a Communications Specialist, you’ll support the planning and execution of campaigns, content, and communication initiatives across Tamara’s products and audiences. You will work closely with different teams to bring business priorities to life through clear messaging, strong storytelling, and high-quality execution.

This role requires you to be equal parts storyteller, project manager, and creative thinker.

One minute you will be building campaign plans, timelines, and coordinating stakeholders. The next, you will be shaping narratives, reviewing creative, writing messaging, and thinking about what will actually make a customer stop, care, and remember.

You should be able to think about campaigns as full 360 ecosystems with many moving parts, while also having strong creative instincts and a clear point of view on what good looks like.

You do not need to be a designer, but you should know how to judge whether an idea, message, visual, or campaign feels strong, relevant, and high quality.

Most importantly, we are looking for someone who takes ownership, has high standards, communicates clearly, and enjoys leading projects end-to-end.

Key Responsibilities:

Campaign Strategy & Delivery

• Own end-to-end campaign delivery across the KSA market, from brief to launch to reporting.
• Translate business objectives into clear communication strategies, customer narratives, and actionable campaign plans.
• Build 360 campaign plans across multiple channels.
• Partner with the relevant teams across CRM, in-app, events, PR, and other channels to ensure messaging is aligned and consistent across all customer touchpoints.
• Ensure campaign narratives, tone of voice, and key messages are carried consistently across all channels.
• Lead multiple campaigns and priorities simultaneously while maintaining strong attention to detail and timelines.
• Reverse engineer campaign execution by identifying dependencies, stakeholders, blockers, and required outputs from the start.

Storytelling & Creative Direction

• Craft compelling narratives and messaging that connect business priorities with customer needs.
• Ensure all campaigns are grounded in customer insight, market context, and local relevance.
• Partner with internal teams to simplify complex topics into engaging, easy-to-understand communication.
• Review and guide creative outputs to ensure they meet Tamara’s quality standards.
• Maintain a high bar for quality across copy, creative, messaging, and execution.

Stakeholder & Cross-Functional Management

• Build strong relationships across teams and act as the connective tissue between different functions.
• Drive alignment across stakeholders with clear communication, follow-ups, and strong project management.
• Manage agencies, freelancers, and vendors to ensure deliverables are on time and up to Tamara standards.

Your expertise:

Skills & Experience:

• 3-5 years of experience in campaigns, marketing or project management roles.
• Strong understanding of the KSA market, customer behavior, trends, and cultural nuances.
• Experience managing 360 campaigns across multiple channels and stakeholders.
• Strong project management and time management skills with the ability to juggle multiple priorities at once.
• Excellent written and verbal communication skills in both Arabic and English.
• Strong storytelling and messaging abilities with a sharp eye for quality.
• Strong creative judgment and ability to evaluate what good looks like across messaging, content, and creative.
• Comfortable working in fast-paced, high-growth environments with ambiguity.
• Arabic language skills are required.
• Experience working on campaigns in Saudi Arabia is a plus.

Skills:

• Excellent written and verbal communication skills in both Arabic and English.
• Strong storytelling and messaging abilities with a sharp eye for quality.
• Strong organizational skills with the ability to prioritize, multi-task, and work independently.
• Good analytical and problem-solving abilities with a focus on data-driven decision-making.
• Ability to influence and collaborate with different stakeholders across teams.

Attributes:

• Self-starter with a bias for action, thriving in fast-paced and ambiguous environments.
• Highly organized, detail-oriented, and able to keep multiple workstreams moving at once.
• Strong communicator who can build relationships and drive alignment across teams.
• Resilient and adaptable, with a can-do attitude toward challenges and opportunities.
• Goal-oriented, with high standards for quality and execution.
• Comfortable with ambiguity and able to build clarity where it does not exist.

About Us

Tamara is the leading fintech platform in Saudi Arabia and the wider GCC region with a mission to help people make their dreams come true by building the most customer-centric financial super-app on earth. The company serves millions of users in the region and partners with leading global and regional brands such as SHEIN, Jarir, noon, IKEA and Amazon, as well as small and medium businesses.

Tamara is Saudi Arabia’s first fintech unicorn and is backed by Sanabil Investments, a wholly owned company by the Public Investment Fund (PIF), SNB Capital, Checkout.com, amongst others. The company operates from its headquarters in Riyadh, with additional regional and global support offices. 

Your role

We're seeking a Customer Care Associate for our Customer Experience team. In this role, you will be crucial in providing answers to customers queries through website and live chat related to Tamara’s services. This role will be based onsite in our Riyadh Office.

Drawing on your proficiency in managing interaction with customers on a daily basis, you will be responsible for delivering exceptional customer service through accurate information and tailored solutions that address their needs to create unique experiences only Tamara can provide.

With a proven track record of leveraging strong communication skills (written & verbal) to effectively solve customer issues and find solutions quickly, even in a fast-paced environment, and ultimately revolutionize the way millions of users shop, pay, and bank.

You are a driven, determined, curious team player, knowing that collective strength means we all win. With a positive outlook, you are solution-oriented–persevering regardless of circumstances, always finding a way through, no matter the challenges.

You will effectively find a way to work with everyone through empathy and respect. You will be driven and comfortable with responding quickly with urgency, with the ability to change course without losing momentum and energy, resulting in great success.

Your responsibilities

• Answer inbound Emails and respond to live chats in an efficient manner.
• Identify customer questions, concerns, and overall needs.
• Provide accurate answers and solutions to customer queries.
• Reviewing customer accounts and transactions while resolving issues.
• Giving detailed explanations of services.
• Understanding and striving to meet support metrics while providing excellent customer service, and follow communication “scripts” when handling different topics.
• Reviewing customer accounts and transactions while resolving issues.
• Giving detailed explanations of services.

Your expertise

• Previous customer service experience is a must (min 1-2 years)
• Native Arabic speaker. Due to human resource regulations we can only consider saudi nationals in this role.
• Previous experience in handling customer escalations is a plus
• Fluency in English Language, B1 profile.
• Ability to use computers.
• Ability to use internet applications.
• University degree holder 
• Great verbal & written communication skills.
• Ability to handle customers’ issues.
• Ability to solve problems in a short period of time.
• Flexibility with rotational working hours/days.

All qualified individuals are encouraged to apply.

About Us

Tamara is the leading fintech platform in Saudi Arabia and the wider GCC region with a mission to help people make their dreams come true by building the most customer-centric financial super-app on earth. The company serves millions of users in the region and partners with leading global and regional brands such as SHEIN, Jarir, noon, IKEA and Amazon, as well as small and medium businesses.

Tamara is Saudi Arabia’s first fintech unicorn and is backed by Sanabil Investments, a wholly owned company by the Public Investment Fund (PIF), SNB Capital, Checkout.com, amongst others. The company operates from its headquarters in Riyadh, with additional regional and global support offices. 

Your role

We're seeking a Customer Care Associate for our Customer Experience team. In this role, you will be crucial in providing answers to customers queries through phone calls, website and live chat related to Tamara’s services. This role will be based in our offices in Riyadh and is onsite

Drawing on your proficiency in managing interaction with customers on a daily basis, you will be responsible for delivering exceptional customer service through accurate information and tailored solutions that address their needs to create unique experiences only Tamara can provide.

With a proven track record of leveraging strong communication skills (written & verbal) to effectively solve customer issues and find solutions quickly, even in a fast-paced environment, and ultimately revolutionize the way millions of users shop, pay, and bank.

You are a driven, determined, curious team player, knowing that collective strength means we all win. With a positive outlook, you are solution-oriented–persevering regardless of circumstances, always finding a way through, no matter the challenges.

You will effectively find a way to work with everyone through empathy and respect. You will be driven and comfortable with responding quickly with urgency, with the ability to change course without losing momentum and energy, resulting in great success.

Your responsibilities

• Answer inbound phone calls, Emails and respond to live chats in an efficient manner.
• Identify customer questions, concerns, and overall needs.
• Provide accurate answers and solutions to customer queries.
• Reviewing customer accounts and transactions while resolving issues.
• Giving detailed explanations of services.
• Understanding and striving to meet support metrics while providing excellent customer service, and follow communication “scripts” when handling different topics.
• Reviewing customer accounts and transactions while resolving issues.
• Giving detailed explanations of services.

Your expertise

• University Graduates.
• Previous customer service experience is a plus.
• Native Arabic speaker.
• Fluency in English Language, B1 profile.
• Ability to use computers.
• Ability to use internet applications.
• Great verbal & written communication skills.
• Ability to handle customers’ issues.
• Ability to solve problems in a short period of time.
• Flexibility with rotational working hours/days.

All qualified individuals are encouraged to apply.

Why Tamara?

We’re proud to be Saudi’s first FinTech unicorn.
Our mission is to help people own their dreams by building the most customer-centric financial super app in the world. & There is no playbook for that; our Tamarians are writing it.
Our teams are made up of innovators, problem-solvers, and learners we thrive on curiosity and collaboration.
If this sounds like you: curious, driven, and ready to build, we’d love to meet you
Apply now and join the next generation of Builders! 

About the program

At Tamara, we believe exceptional talent deserves an exceptional launchpad.

Our Flagship Builders Program is designed for ambitious graduates ready to step into real responsibility from day one. This isn’t a rotational “observer” program, it’s a career accelerator built for those who want to build, own, and raise the bar early.

Designed for recent graduates and early-career talent with up to two years of experience, the program places you directly into high-impact roles across Product, Engineering, Design, and beyond. You’ll contribute immediately and grow at an accelerated pace.

From Product to Engineering, Design to Commercial, you’ll tackle meaningful challenges that shape how millions experience fintech across the region. You’ll be trusted with ownership, surrounded by high-caliber peers, and mentored by leaders who expect excellence.    

Our January and June cohorts are your opportunity to move fast, think big, and start building what’s next - not someday, but now.                                                                                                                                                                                       

About the Role

We are looking for a motivated and detail-oriented Employee Relations Associate to join our People team. In this role, you will serve as the first point of contact for employee relations matters and play a key part in ensuring the vertical compliance with Saudi labor law and the regulations. Working closely with People Business Partners and People Operations, you will help investigate employee grievances, support disciplinary processes, and contribute to creating a positive, fair, and legally compliant work environment.

Responsibilities

•   Serve as an initial point of contact for employee inquiries and workplace concerns, escalating complex cases to People Business Partners as needed.
•   Assist in conducting fair and thorough investigations into employee grievances, disciplinary matters, and policy violations in accordance with the Saudi Labor Law.
•   Support the administration of disciplinary actions, performance improvement plans, and termination processes while ensuring full compliance with legal requirements.
•   Monitor and help enforce company policies and procedures to align with the Saudi Labor Law, MHRSD regulations, GOSI requirements, and internal governance standards.
•   Maintain accurate and confidential employee relations case files, documentation, and tracking logs.
•   Collaborate with People Business Partners on day-to-day generalist activities including onboarding support, employee engagement initiatives, and HR reporting.
•   Help track and analyze ER metrics (e.g., grievance resolution times, case volumes) and prepare periodic reports for management review.
•   Support the development and rollout of employee awareness campaigns on workplace policies, code of conduct, and labor rights.
•   Stay current with updates to Saudi labor regulations, Saudization (Nitaqat) requirements, and relevant employment legislation to advise the team proactively.
  
  

Your expertise

Experience

•   Bachelor’s degree in Human Resources, Business Administration, Law, or a related field.
•   1–2 years of experience in an HR generalist, HRBP support, or employee relations role, preferably within the Saudi market.
•   Internship or cooperative training experience in an HR department is a plus for fresh graduates.
  
  

Skills

•   Strong foundational knowledge of Saudi Labor Law, GOSI regulations, Wage Protection System (WPS), and Nitaqat/Saudization program.
•   Familiarity with MHRSD platforms and procedures (e.g., Qiwa, Mudad, GOSI online services).
•   Excellent written and verbal communication skills in both Arabic and English.

 Attributes

•  Strong attention to detail with the ability to handle sensitive and confidential information with discretion.
•   Good interpersonal skills and the ability to build trust with employees at all levels.
•   Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint); familiarity with HRIS systems is an advantage.
•   Strong organizational and time-management skills with the ability to manage multiple tasks simultaneously.

About Us 

Tamara is the leading fintech platform in Saudi Arabia and the wider GCC region with a mission to help people make their dreams come true by building the most customer-centric financial super-app on earth. The company serves millions of users in KSA, UAE and Kuwait, and partners with leading global and regional brands such as SHEIN, Jarir, noon, Amazon, IKEA, eXtra and Farfetch as well as small and medium businesses. 

Tamara is Saudi’s first fintech unicorn and is backed by Sanabil Investments, SNB Capital, Checkout.com, amongst others, operating out of its headquarters in Riyadh, Saudi Arabia with other regional and global support offices.

Your Role 

We're seeking an Engineering Manager I for one of our core engineering teams. As an Engineering Manager I, you will be crucial in leading a team to develop and enhance our payment solutions. You will guide your team in building and owning a meaningful segment of our platform, ensuring the delivery of high-quality features that create the unique experiences only Tamara can offer.

Drawing on your proficiency in software development and team leadership, you will be responsible for providing technical direction for your team, fostering a culture of quality, and driving the execution of your team's roadmap. You will lead a focused team of 4-6 engineers (Backend, Frontend, QA) and collaborate closely with designers, analysts, and product experts. Your responsibilities will center on guiding technical decisions, ensuring on-time delivery of the team's roadmap, and fostering the career growth of your engineers.

You are a driven, determined, curious team player, knowing that collective strength means we all win. With a positive outlook, you are solution-oriented–persevering regardless of circumstances, always finding a way through, no matter the challenges. You will effectively find a way to work with everyone through empathy and respect. You will be driven and comfortable with responding quickly with urgency, with the ability to change course without losing momentum and energy, resulting in great success.

Your Responsibilities

• Leadership: Inspire and motivate a team of 4-6 engineers within a single squad. Provide clear direction for the team, aligning their goals with the company vision and strategy. Build a healthy environment of trust, feedback, and a strong sense of ownership.
• People Development: Develop talent through ongoing coaching, mentoring, and providing challenging growth opportunities. Give candid and constructive feedback frequently. Run effective 1:1s, assess performance, and play a key role in helping us attract, develop, and retain great engineering talent for your team.
• Technical Contribution & Ownership: As a significant technical contributor, you will maintain a strong understanding of your team's software architecture. You will provide technical direction, facilitate technical decision-making in collaboration with senior engineers, and drive quality practices like code reviews and testing. You will support the adoption of engineering best practices such as CI/CD and observability.
• Execution & Delivery: Plan and manage your team's execution to deliver on roadmap commitments. Help the team break down complex topics into smaller, manageable tasks in collaboration with Product and UX. Identify risks early, communicate them to stakeholders, and work actively to mitigate them.
• Team Performance: You are accountable for your team's on-time delivery. You will help define and refine team-level processes to improve effectiveness and ensure alignment with broader organizational goals.
• Collaboration: Partner with Product and business leadership to influence product strategy and drive alignment between technical goals and product priorities. Work closely with other Engineering Managers and the architecture board to ensure consistency and shared learning.

Your Expertise

• You have 1-3 years of experience in an engineering leadership role (e.g., Team Lead, Tech Lead, or Engineering Manager), guiding a team of at least 4 engineers.
• You have a strong technical background in software development (e.g., Java, Go, Kubernetes, CI/CD, Messaging Queues, Cloud Services).
• You are motivated by working in a fast-paced, high-growth startup environment.
• You have a good understanding of Agile methodologies (Scrum/Kanban).
• Fintech/eCommerce experience is a plus.

About Us 

Tamara is the leading fintech platform in Saudi Arabia and the wider GCC region with a mission to help people make their dreams come true by building the most customer-centric financial super-app on earth. The company serves millions of users in the region and partners with leading global and regional brands such as SHEIN, Jarir, noon, IKEA and Amazon, as well as small and medium businesses.

Tamara is Saudi Arabia’s first fintech unicorn and is backed by Sanabil Investments, a wholly owned company by the Public Investment Fund (PIF), SNB Capital, Checkout.com, amongst others. The company operates from its headquarters in Riyadh, with additional regional and global support offices.

Your Role 

We're seeking an Engineering Manager II to lead a critical area of our engineering organization. In this role, you will be accountable for the delivery and technical strategy across multiple complex and related domains within our product. You will lead a high-performing team of 6-10 senior engineers, potentially structured across two squads, driving the execution of team-level goals that are directly aligned with broader organizational priorities.

Drawing on your deep expertise in software development and proven leadership, you will guide the architectural evolution of your team's systems, ensuring they are reliable, scalable, and performant. You will be a key partner to product and business leadership, influencing medium- and long-term strategy and ensuring your teams are focused on delivering measurable impact.

Your ultimate responsibility is to orchestrate technical excellence, foster the growth of senior engineers and future leaders, manage complex cross-team dependencies, and transform how millions of users engage in shopping, payment, and banking activities.

You are a driven, determined, and curious leader, who knows that collective strength means we all win. With a positive outlook, you are solution-oriented–persevering regardless of circumstances, always finding a way through, no matter the challenges. You will effectively find a way to work with everyone through empathy and respect. You will be driven and comfortable with responding quickly with urgency, with the ability to change course without losing momentum and energy, resulting in great success.

Your Responsibilities

• Leadership & Strategy: Inspire and guide a group of senior engineers, setting a clear direction that aligns with the company vision. Drive alignment between technology goals and product priorities, advocating for long-term technical quality alongside short-term delivery.
• People Leadership & Development: Develop both direct reports and skip-levels for future leadership roles. Create growth opportunities for senior engineers, mentor those aspiring to become Engineering Manager I's, and support the success of new managers. Drive team structure decisions, hiring plans, and succession planning while effectively managing performance across all levels.
• Technical Excellence: Lead architectural discussions for your team's systems. Drive continuous improvements to system reliability, performance, and scalability. Monitor technical health and ensure the team maintains a healthy balance between new feature delivery and technical investment.
• Execution & Delivery: Define and own the delivery plans for initiatives that span multiple teams. Own resource allocation and hiring strategy for your area. Proactively identify and resolve complex cross-team delivery challenges, making strategic trade-offs between short- and long-term value. Provide clear visibility to leadership on project status, risks, and mitigation strategies.
• Product & Business Partnership: Partner directly with Product and business leadership to influence medium- and long-term product strategies. Ensure your teams are focusing on measurable outcomes and ROI, and encourage a culture of thoughtful experimentation aligned with strategic goals.
• Team Health & Collaboration: Build a healthy, inclusive environment of trust, ownership, and accountability. Foster a strong collaboration and knowledge-sharing culture. Work closely with peer Engineering Managers and the architecture board to ensure alignment and drive standards across the engineering organization.

Your Expertise

• You have at least 4+ years of experience managing one or more engineering teams, with a proven track record of managing senior individual contributors and leading projects of medium-to-high complexity.
• Demonstrated experience owning delivery for initiatives spanning multiple teams or complex product domains.
• Strong technical background in modern software development (e.g., Java/Go, Kubernetes, CI/CD, Messaging Queues, Cloud Services), with experience leading architectural discussions and driving technical strategy.
• Experience partnering with product managers to influence product roadmaps and align technical strategy with business objectives.
• Proven ability to develop engineering talent, including mentoring senior engineers and aspiring managers.
• Expertise in Agile methodologies and experience resolving complex, cross-team delivery challenges in a fast-paced environment.
• Fintech or eCommerce experience is a strong plus.

Why Tamara?

We’re proud to be Saudi’s first FinTech unicorn. 

Our mission is to help people own their dreams by building the most customer-centric financial super app in the world. There is no playbook for that; our Tamarians are writing it. Our teams are made up of innovators, problem-solvers, and learners. We thrive on curiosity and collaboration. Today, we’re over 1,000 Tamarians, representing 50 nationalities, serving customers across Saudi Arabia, the UAE, and the wider GCC.

If this sounds like you: curious, driven, and ready to build—we’d love to meet you!

About Your Role

If you’re the kind of person who naturally brings people together and loves a good story, this is your seat. We aren't looking for a corporate messenger; we’re looking for a Culture Champion. This role is about making sure our team members (across all offices and time zones) actually feel like they belong to something big.

You’ll be the voice that keeps everyone in the loop and the hands that build the "buzz" through events that people actually want to attend. We’re a fast-growing team, which means you’ll get to work on a bit of everything—from All-Hands events to spotlighting the amazing people behind our projects. If you're proactive, a bit of a storyteller, and don’t mind getting your hands dirty to get things done, you’ll fit right in.

Key Responsibilities

• Craft the Narrative: You will add a lens of storytelling to all messaging and content shared with employees so that it sticks with them long after they’ve seen it.
• Spearhead Immersive Events: From high-stakes All-Hands meetings to team-building celebrations, you’ll lead the charge on events that foster a real sense of community by being our primary "boots on the ground" in Riyadh.
• Process Architecture: You won't just follow the path; you'll help build it. You will identify existing process gaps and critically analyze ways we can improve them alongside our stakeholders.
• Curate the Digital Hub: Ideate and support in keeping our internal portals fresh and user-friendly. Whether it’s a quick poll, an infographic, or a video, you’ll make sure our digital space reflects our "Simplicity" pillar.
• Highlight our People: Grow our Talent Brand and lead employee spotlights to tell the human stories behind our amazing work.
• Stakeholder Ninja: Work closely with multiple stakeholders including the People & Culture team, Executive Leadership, the CEO Office, and cross-functional teams like Finance and Design.

Your Expertise

Experience:

• 2–4 Years of Experience: You’ve spent some time in comms, events, or marketing, and you’re ready to take on more ownership.
• Educational Background: Bachelor’s degree in Marketing, Design, Visual Communications, Business, or a related field.
• Bilingual Fluency: Fluent in reading, writing, and conversing in both Arabic and English.
• Event Savvy: You’ve planned events before and know how to keep your cool when things go sideways. You take the lead on solving the problem rather than waiting for a manual.

Skills:

• Human-Centric Storytelling: You have a knack for turning a technical project update into an interesting story. You write like a human, not a robot.
• Topic Expert: You are a self-starter who can dive deep into a complex topic, ask the right questions, and find your own answers to become a go-to resource.
• Visual Storyteller: You’re a pro at crafting short-form content (think TikTok/Reels style) that people actually want to watch. You can walk into any event or situation and know exactly how to capture and direct it so it feels like a well-crafted story.
• Strategic Thinker: You don't just "post things"—you understand why we are communicating and how it helps Tamara win.
• The Organized Creative: You have a demonstrated ability to take creative ideas and turn them into structured deliverables. 

The Winning Formula:

• Ownership: You don’t wait for a checklist. You see a way to make things better, and you just go for it.
• Insatiable Curiosity: You’re genuinely interested in fintech and the people who build it. You’re always asking, "How can we make this more engaging?"
• Resilient & Humble: You can handle the "messy" parts of a scale-up. You’re confident in your ideas but humble enough to listen and learn from everyone around you.

About Us

Tamara is the leading fintech platform in Saudi Arabia and the wider GCC region with a mission to help people make their dreams come true by building the most customer-centric financial super-app on earth. The company serves millions of users in the region and partners with leading global and regional brands such as SHEIN, Jarir, noon, IKEA and Amazon, as well as small and medium businesses.

Tamara is Saudi Arabia’s first fintech unicorn and is backed by Sanabil Investments, a wholly owned company by the Public Investment Fund (PIF), SNB Capital, Checkout.com, amongst others. The company operates from its headquarters in Riyadh, with additional regional and global support offices.

Your role

As a Partner Care Associate, you will be crucial in providing answers to customers queries through phone, website and live chat related to Tamara’s services. This role will be based in our Riyadh office and is an onsite role.

Drawing on your proficiency in managing interaction with customers on a daily basis, you will be responsible for delivering exceptional customer service through accurate information and tailored solutions that address their needs to create unique experiences only Tamara can provide.

With a proven track record of leveraging strong communication skills (written & verbal) to effectively solve customer issues and find solutions quickly, even in a fast-paced environment, and ultimately revolutionize the way millions of users shop, pay, and bank.

You are a driven, determined, curious team player, knowing that collective strength means we all win. With a positive outlook, you are solution-oriented–persevering regardless of circumstances, always finding a way through, no matter the challenges.

You will effectively find a way to work with everyone through empathy and respect. You will be driven and comfortable with responding quickly with urgency, with the ability to change course without losing momentum and energy, resulting in great success.

Your responsibilities

• Answer inbound phone calls, Emails and respond to live chats in an efficient manner.
• Identify customer questions, concerns, and overall needs.
• Provide accurate answers and solutions to customer queries.
• Reviewing customer accounts and transactions while resolving issues.
• Giving detailed explanations of services.
• Understanding and striving to meet support metrics while providing excellent customer service, and follow communication “scripts” when handling different topics.
• Reviewing customer accounts and transactions while resolving issues.
• Giving detailed explanations of services.

Your expertise

• University Graduates.
• Previous customer service experience is a plus.
• Native Arabic speaker.
• Fluency in English Language, B1 profile.
• Ability to use computers.
• Ability to use internet applications.
• Great verbal & written communication skills.
• Ability to handle customers’ issues.
• Ability to solve problems in a short period of time.
• Flexibility with rotational working hours/days.

All qualified individuals are encouraged to apply.

Why Tamara?

We’re proud to be Saudi’s first FinTech unicorn.

Our mission is to help people own their dreams by building the most customer-centric financial super app in the world. & There is no playbook for that; our Tamarians are writing it.

Our teams are made up of innovators, problem-solvers, and learners we thrive on curiosity and collaboration.

If this sounds like you: curious, driven, and ready to build, we’d love to meet you 

Apply now and join the next generation of Builders! 

About the program

At Tamara, we believe potential should be stretched early.

Our Flagship Builders Internship & Co-Op track is crafted for students who don’t want a passive internship but a real seat at the table. If you’re hungry to apply what you’ve learned, in a fast-moving, high-performance environment, this is where you begin.

Built for current students seeking internship or co-op opportunities, this track immerses you in meaningful, hands-on work across Product, Engineering, Design, and beyond giving you real ownership, not just exposure.

You’ll contribute to real projects and solve real problems, gaining the kind of exposure that most early-career experiences simply don’t offer. We treat interns and co-op students as future builders, because in many ways, they already are.

With our January and June cohorts, you’ll gain more than experience. You’ll gain momentum.                                                                                                                                                                 

Your role

We are offering a hands-on internship opportunity within our People Operations team for curious and eager-to-learn individuals. As a People Operations Intern, you will gain practical exposure to the day-to-day operational side of the Care people team from maintaining employee records and supporting onboarding activities to helping coordinate internal communications and events.

This role is designed for current university students or recent graduates who want to build a strong foundation in people operations. You will work under close guidance from experienced HR professionals, and no prior professional HR experience is required. What matters most is a positive attitude, reliability, and a willingness to learn. By the end of your internship, you will have a solid understanding of core HR processes and how People Operations supports a thriving workplace.

Your Responsibilities:

•   Assist with the day-to-day administrative tasks of the People Operations team, including filing, data maintenance, and document organization.
•   Help maintain and update employee records and HR databases, ensuring data accuracy and completeness under the guidance of senior team members.
•   Support the onboarding process for new hires by preparing welcome materials, scheduling orientation sessions, and ensuring workstation readiness.
•   Coordinate logistics for internal events, training sessions, and employee engagement activities (e.g., booking rooms, sending invitations, tracking attendance).
•   Assist in organizing and archiving employee documentation such as contracts, letters, and policy acknowledgments.
•   Help respond to routine employee inquiries by directing them to the appropriate HR team member or relevant company policy.
•   Support the team with basic data gathering and simple reporting tasks.
•   Carry out additional ad-hoc tasks and special projects assigned to support overall team efficiency.

Your expertise:

Education

•   Currently pursuing or recently completed a Bachelor’s degree in Human Resources, Business Administration, Management, or a related field.
•   Students in their final year or those completing a cooperative training (Co-op) requirement are encouraged to apply.

Skills:

• Strong organizational skills and attention to detail, with the ability to follow instructions carefully.
• Good written and verbal communication skills in Arabic; working knowledge of English is preferred.
• Basic proficiency in Microsoft Office (Word, Excel, PowerPoint) or Google Workspace.
• Ability to handle information with discretion and maintain confidentiality.
  
  

Attributes:

• Proactive and positive attitude with a strong willingness to learn.
• Reliable, punctual, and able to manage time effectively in a professional setting.
• Comfortable working in a team environment and interacting with colleagues at different levels.

About Us

Tamara is the leading fintech platform in Saudi Arabia and the wider GCC region with a mission to help people make their dreams come true by building the most customer-centric financial super-app on earth. The company serves millions of users in the region and partners with leading global and regional brands such as SHEIN, Jarir, noon, IKEA and Amazon, as well as small and medium businesses.

Tamara is Saudi Arabia’s first fintech unicorn and is backed by Sanabil Investments, a wholly owned company by the Public Investment Fund (PIF), SNB Capital, Checkout.com, amongst others. The company operates from its headquarters in Riyadh, with additional regional and global support offices.

Your Role

This role requires you to be a Swiss Army knife. It'll engage every skill you have and make your brain cells perk up—left brain, right brain, and muscles you didn't know you had.

If you're the type who enjoys building the plane while it's flying, this is your seat. We're a brand-new comms department, inside a 1,000-person scale-up operating across multiple offices and time zones.

There's structure where it matters and space to build it where it doesn't exist yet.You'll help shape how we work, not just execute what's already there.

We're in charge of crafting the company's narrative and ensuring it's clear, consistent, and visible across all our stakeholders: customers, partners, media, talent, investors, regulators, and more.We're looking for a PMO Specialist to help run, coordinate, and deliver the work that keeps our Communications function moving forward.

Your Responsibilities

Strategic Project Delivery:

• Own end-to-end delivery: Lead high-impact projects and special initiatives. You will drive timelines, manage complex stakeholder relations, and ensure high-quality output across the board.
• Orchestrate complexity: Manage multiple parallel workstreams, ensuring tight alignment across cross-functional partners (Product, Finance, Legal, etc.) and leadership.
• Agency & Vendor Stewardship: Lead the analytical and negotiation process with agencies and vendors. You will work directly with agency owners to define scope, refine performance metrics, and ensure commercial alignment with our strategic goals.

Strategic Planning & Executive Influence:

• Drive planning cycles: Lead the operational aspects of annual planning, budgeting, and OKR processes. You will be responsible for the integrity of the data and the quality of materials presented to executive leadership and the CEO Office.
• Strategic facilitation: Proactively manage stakeholder alignment, ensuring clear communication and progress across the organization.

Operational Excellence & Architecture:

• Build and scale: Don’t just follow processes—architect them. You will identify gaps in our current operations and build scalable frameworks from scratch to improve team efficiency.
• Drive truth and transparency: Establish and enforce rigorous standards for documentation, tracking, and reporting that serve as the "single source of truth" for the department.

Commercial & Contract Rigor:

• Lead contract lifecycle: Take ownership of the coordination of agreements, NDAs, and vendor contracts, working closely with Legal and Finance to navigate complex procurement cycles.
• Financial stewardship: Proactively manage the financial health of the function, including budget tracking, billing, and vendor management, with high precision and autonomy.

You'll work closely with:

• Internal teams (Finance, Legal, Product, IT, Design, HR)
• External agencies and vendors
• Executive leadership and the CEO Office

Your expertise

Skills & Experience:

• Strategic Project Leadership: Proven ability to manage competing priorities and complex stakeholder landscapes in a fast-paced environment.
• Cross-Functional Collaboration: Demonstrated success working in diverse, high-impact teams, with the ability to bridge gaps between different departments to drive collective progress.
• Exceptional Communication: Expert-level written and verbal communication, with the ability to synthesize complex data into clear, persuasive narratives for senior leadership.

Mindset:

• Owner Mindset: You take full ownership of your domain. You don’t wait for instructions to fix broken processes—you see them, you build the solution, and you own the outcome.
• Comfort with Ambiguity: You thrive in environments where the path isn’t clearly defined. You have a natural ability to create structure out of chaos.
• High-Stakes Grit: You are ambitious, hungry to learn, and capable of working effectively across multiple priorities in a high-pressure, fast-moving business environment.

Independent Driver: You are a self-starter who can navigate complex organizational structures to push progress forward, even when resources are constrained.

About us

Tamara is the leading fintech platform in Saudi Arabia and the wider GCC region with a mission to help people make their dreams come true by building the most customer-centric financial super-app on earth. The company serves millions of users in the region and partners with leading global and regional brands such as SHEIN, Jarir, noon, IKEA and Amazon, as well as small and medium businesses.

Tamara is Saudi Arabia’s first fintech unicorn and is backed by Sanabil Investments, a wholly owned company by the Public Investment Fund (PIF), SNB Capital, Checkout.com, amongst others. The company operates from its headquarters in Riyadh, with additional regional and global support offices.

Your role

We're seeking a Product Designer for our Product Design team. As Product Designer, you will be crucial in you will partner with cross-functional teams who are charged with revolutionizing how people shop, pay and bank

Drawing on your proficiency in product design and creating products with strong user centricity, you will be responsible for striking a balance between having a strong desire to understand user behavior and business performance and having a love for developing highly functional and emotionally meaningful experiences to create unique experiences only Tamara can provide. 

With a proven track record of designing successful user experiences,  you will collaborate with a diverse ecosystem of talented engineers, designers, analysts, product experts, and other team members to leverage system design, create technical solutions, dive deep into complex problems} and ultimately revolutionize the way millions of users shop, pay, and bank.

You are a driven, determined, curious team player, knowing that collective strength means we all win. With a positive outlook, you are solution-oriented–persevering regardless of circumstances, always finding a way through, no matter the challenges. 

You will effectively find a way to work with everyone through empathy and respect. You will be driven and comfortable with responding quickly with urgency, with the ability to change course without losing momentum and energy, resulting in great success.

Your responsibilities

• Translate open ended, conceptual ideas into tangible product features
• Lead end-to-end design processes, from initial research to polished UI/UX designs, ensuring top-tier execution.
• Design flows and experiences that simplify and distill down complex actions into usable interfaces
• Give and take feedback from designers and a broader product team in order to continually improve for quality output
• Drive a partnership with product managers, engineers, researchers, creative designers and content strategists in order to oversee the user experience of a product from conception until launch
• Represent design to a broader product team and other leaders, articulating the rationale behind the design decisions

Your expertise

• 2+ years of experience designing and shipping features with an end-to-end experience across a variety of platforms.
• 2+ years of interaction design experience with knowledge to define how an experience should behave based on understanding people's needs, plus consideration of how this product will scale. Use appropriate prototyping tools to demonstrate how a particular flow or interaction will work.
• 2+ years of visual design experience with proficiency in typography, desktop/mobile UI, color, layout, iconography and aesthetic sense and how these elements impact product function.
• 2+ years of strategic product thinking with experience in developing product goals, identifying opportunities, and making decisions based on the impact to people and the company.

All qualified individuals are encouraged to apply.

About us

Tamara is the leading fintech platform in Saudi Arabia and the wider GCC region with a mission to help people make their dreams come true by building the most customer-centric financial super-app on earth. The company serves millions of users in KSA, UAE and Kuwait, and partners with leading global and regional brands such as SHEIN, Jarir, noon, Amazon, IKEA, eXtra and Farfetch as well as small and medium businesses.

Tamara is Saudi’s first fintech unicorn and is backed by Sanabil Investments, SNB Capital, Checkout.com, amongst others, operating out of its headquarters in Riyadh, Saudi Arabia with other regional and global support offices.

• Strategy & Roadmap: Define and drive the roadmap for seamless authentication (Login, Biometrics, SSO) and intelligent "Step-up" journeys (3DS, ID&V) that trigger dynamically based on risk.
• UX & Data Excellence: Use granular data to identify where users drop off in the auth funnel. Partner with Design to turn high-friction security moments into intuitive, reassuring experiences.
• Compliance & Risk Balance: Collaborate with Legal, Risk, and Compliance teams to ensure our flows meet SAMA/regional regulations without sacrificing the "Tamara speed" our customers love.
• Platform Thinking: Build scalable, API-first authentication services that can be leveraged across the entire Tamara super-app ecosystem.
• Execution: Lead a cross-functional squad of engineers, designers, and data scientists. Drive the delivery of OKRs focused on Authentication Success Rates and Account Takeover (ATO) Prevention.

Why Tamara?

We’re proud to be Saudi’s first FinTech unicorn.
Our mission is to help people own their dreams by building the most customer-centric financial super app in the world. & There is no playbook for that; our Tamarians are writing it.
Our teams are made up of innovators, problem-solvers, and learners we thrive on curiosity and collaboration.
If this sounds like you: curious, driven, and ready to build, we’d love to meet you
Apply now and join the next generation of Builders!

About the program

At Tamara, we believe potential should be stretched early.

Our Flagship Builders Internship & Co-Op track is crafted for students who don’t want a passive internship but a real seat at the table. If you’re hungry to apply what you’ve learned, in a fast-moving, high-performance environment, this is where you begin.

Built for current students seeking internship or co-op opportunities, this track immerses you in meaningful, hands-on work across Product, Engineering, Design, and beyond giving you real ownership, not just exposure.

You’ll contribute to real projects and solve real problems, gaining the kind of exposure that most early-career experiences simply don’t offer. We treat interns and co-op students as future builders, because in many ways, they already are.

With our January and June cohorts, you’ll gain more than experience. You’ll gain momentum.

Your role

We're seeking a Regulatory Reporting Intern for our Finance team. You will support regulatory and tax compliance activities by assisting with the preparation of accurate reports and ensuring timely submissions to regulatory authorities.

Drawing on your attention to detail and understanding of financial reporting, you will contribute to preparing regulatory and prudential reports in line with IFRS, support collaboration with Compliance and Finance teams, and help validate financial data to ensure accuracy and completeness.

You will also assist with tax compliance activities including VAT, corporate income tax, and withholding tax calculations and documentation, while supporting reconciliations and tax working papers to ensure compliance with regulatory requirements.

With a proactive mindset, you will support initiatives to improve reporting processes, strengthen internal controls, and document workflows to help enhance operational efficiency.

Your responsibilities 

• Assist in preparing regulatory and prudential reports in line with IFRS.
• Support timely submissions to regulatory authorities in collaboration with Compliance and Finance teams.
• Help validate financial data to ensure accuracy and completeness.
• Assist with VAT, corporate income tax, and withholding tax calculations and documentation.
• Support monthly reconciliations and tax provision working papers.
• Help ensure compliance with other regulatory tax requirements.
• Support initiatives to enhance reporting processes and strengthen internal controls.
• Assist in documenting workflows and identifying opportunities for efficiency improvements.

Your expertise

• Bachelor’s degree in Accounting, Finance, or a related field
• 0–2 years of experience.
• Foundational understanding of IFRS and tax principles
• Strong Excel skills and analytical mindset
• High attention to detail and strong sense of ownership
• Excellent communication skills in English and Arabic

Skills:

• Proficiency in Microsoft Office, particularly Excel and Word.
• Basic understanding of financial reporting standards (IFRS) and regulatory reporting.
• Familiarity with tax concepts including VAT and corporate income tax.
• Strong analytical and problem-solving abilities.

Attributes:

• Detail-oriented and precise, with strong organizational skills.
• Proactive and dependable, committed to delivering accurate and timely outputs.
• Collaborative and adaptable, comfortable working with cross-functional teams.
• Strong sense of accountability and commitment to regulatory compliance.

About us

Tamara is the leading fintech platform in Saudi Arabia and the wider GCC region with a mission to help people make their dreams come true by building the most customer-centric financial super-app on earth. The company serves millions of users in KSA, UAE and Kuwait, and partners with leading global and regional brands such as SHEIN, Jarir, noon, Amazon, IKEA, eXtra and Farfetch as well as small and medium businesses.

Tamara is Saudi’s first fintech unicorn and is backed by Sanabil Investments, SNB Capital, Checkout.com, amongst others, operating out of its headquarters in Riyadh, Saudi Arabia with other regional and global support offices.

About the role

This is a startup-within-a-startup role. You will be responsible for building a net new banking product from scratch for the Saudi Arabia market — from ideation through design and launch.

This role is high ambiguity, high complexity, and requires someone who thrives in uncharted territory. There is no playbook — you will write it. You must be comfortable navigating ambiguity, making tactical trade-offs, and moving with execution velocity.

As Product Manager, you will own the end-to-end product lifecycle of a new fintech product that will advance how merchants at Tamara manage their money. You will work daily with a full-stack team — engineers, product designers, researchers, data analysts, operations, and business stakeholders — to ship an innovative and incredible experience.

Key Responsibilities:

• Own the execution, vision & strategy for a net new fintech vertical.
• Work with engineers, designers, data scientists, and commercial teams to drive the roadmap for a net-new product.
• Be technically competent enough to be able to decide on the execution plan while managing several internal technical dependencies.
• Deeply understand the KSA Fintech ecosystem, compliance rules & regulations — and understand how it may impact your roadmap.
• Deeply understand the operational impacts of the products we are releasing & work with risk, compliance, treasury, customer support and others to ensure product success.
• Prototype rapidly using tools like Cursor, Claude & Codex to accelerate product development work.
• Contribute to commercial planning & GTM of the product and own the outcomes.
• Lead a core team of engineers & designers and drive the end to end execution forward.
• Contribute to the evolution of Tamara’s Product Management practices as AI scales our work.

Qualifications:

• You have 4+ years of Product Management experience, with proven experience building 0—>1 products that have shipped and scaled.
• You have worked with early stage product teams or startups and have successfully taken a product from concept to launch.
• You have strong UX taste — you care deeply about the end-to-end customer experience and can hold a high bar for product quality.
• You have experience working on complex, multi-surface products with a large blast radius of impact.
• You are a strong collaborator who works effectively with engineering, design, data, and operations teams on a daily basis.
• You are data-driven — you have strong analytical skills, are comfortable with experimentation, and can use data to inform decisions and measure outcomes.
• You are able to think from first principles, break down complex problems, and navigate ambiguity with confidence.
• You have strong business acumen — you understand unit economics, business models, and can make decisions that balance customer value with business outcomes.
• You understand regulatory requirements and operational considerations that come with building financial products.
• You are customer-obsessed — you aren’t shy about getting on calls with merchants, visiting them, and deeply understanding their needs.
• FinTech experience — you have worked on financial products before and understand the nuances of payments, banking, lending, or adjacent spaces.
• Must have the ability to use AI in their day to day to work. Preferred experience working in high-growth companies.
• Arabic speaking is required for this role — you will work closely with merchants and stakeholders in KSA.

All qualified individuals are encouraged to apply.

About Us

Tamara is the leading fintech platform in Saudi Arabia and the wider GCC region with a mission to help people make their dreams come true by building the most customer-centric financial super-app on earth. The company serves millions of users in the region and partners with leading global and regional brands such as SHEIN, Jarir, noon, IKEA and Amazon, as well as small and medium businesses.

Tamara is Saudi Arabia’s first fintech unicorn and is backed by Sanabil Investments, a wholly owned company by the Public Investment Fund (PIF), SNB Capital, Checkout.com, amongst others. The company operates from its headquarters in the New Cairo Office , with additional regional and global support offices. 

Key Responsibilities:

• Monitor and respond to customer inquiries, comments, and messages across social media platforms (e.g., Instagram, Twitter/X, Facebook).
• Ensure all responses are aligned with Tamara’s tone of voice and customer experience guidelines.
• Handle customer complaints, escalate complex issues, and follow up until resolution.
• Identify and flag potential risks, sensitive cases, or PR-related concerns to relevant stakeholders.
• Maintain SLAs, KPIs, and quality standards in all interactions.
• Collaborate with internal teams (Customer Support, Risk, Payments, Tech) to resolve customer issues.
• Document customer interactions accurately using internal tools (e.g., CRM/Zendesk).
• Support in managing app reviews and public feedback professionally.
• Track recurring issues and provide insights for continuous improvement.
  
  

Requirements:

• Experience in customer support or social media moderation.
• Strong written communication skills in Arabic and English.
• Ability to handle difficult customers with empathy and professionalism.
• Familiarity with social media platforms and customer engagement tools.
• Ability to multitask and work in a fast-paced environment.
• Basic understanding of fintech or BNPL is a plus.

Why Tamara?

We’re proud to be Saudi’s first FinTech unicorn.
Our mission is to help people own their dreams by building the most customer-centric financial super app in the world. & There is no playbook for that; our Tamarians are writing it.
Our teams are made up of innovators, problem-solvers, and learners we thrive on curiosity and collaboration.
If this sounds like you: curious, driven, and ready to build, we’d love to meet you
Apply now and join the next generation of Builders!

About the program

At Tamara, we believe exceptional talent deserves an exceptional launchpad.

Our Flagship Builders Program is designed for ambitious graduates ready to step into real responsibility from day one. This isn’t a rotational “observer” program, it’s a career accelerator built for those who want to build, own, and raise the bar early.

Designed for recent graduates and early-career talent with up to two years of experience, the program places you directly into high-impact roles across Product, Engineering, Design, and beyond. You’ll contribute immediately and grow at an accelerated pace.

From Product to Engineering, Design to Commercial, you’ll tackle meaningful challenges that shape how millions experience fintech across the region. You’ll be trusted with ownership, surrounded by high-caliber peers, and mentored by leaders who expect excellence.    

Our January and June cohorts are your opportunity to move fast, think big, and start building what’s next - not someday, but now.                                                                                                                                                                                                  

Your Role

As a Talent Acquisition Associate, you will play an essential role in the recruitment process by sourcing, screening, and coordinating interviews for potential candidates. You will work closely with the Talent Acquisition team to ensure a seamless and positive experience for both candidates and hiring managers.

Your responsibilities:

• Assist in the full recruitment cycle, including sourcing, screening, and scheduling interviews.
• Post job openings on various job boards and manage internal job postings.
• Review resumes and conduct initial phone screenings to assess candidate qualifications.
• Coordinate interviews between candidates and hiring managers.
• Maintain and update the applicant tracking system (ATS) with candidate information and recruitment activities.
• Communicate effectively with candidates to ensure a positive recruitment experience.
• Support hiring managers with the preparation of job descriptions and interview questions.
• Participate in recruitment events and job fairs as needed.
• Provide administrative support to the Talent Acquisition team.

Your expertise:

Experience

• At a minimum, internship or co-op training experience in HR, Talent Acquisition or Customer Service with a maximum of 2 years of experience.

Skills: 

• Excellent communication and interpersonal skills, capable of engaging with candidates and internal stakeholders at all levels.
• Strong organizational skills and attention to detail.
• Ability to handle confidential information with discretion.
• Proficient in Microsoft Office Suite; familiarity with ATS software is a plus.

Attributes

• • Self-motivated, goal-oriented, and eager to learn about and grow within the BNPL sector.
  • Adaptable and resilient, with the ability to thrive in a high-growth, fast-paced industry.
  • A collaborative team player who takes initiative and brings a positive attitude to work.

• Why Tamara?

  We’re proud to be Saudi’s first FinTech unicorn.
  Our mission is to help people own their dreams by building the most customer-centric financial super app in the world. & There is no playbook for that; our Tamarians are writing it.
  Our teams are made up of innovators, problem-solvers, and learners we thrive on curiosity and collaboration.
  If this sounds like you: curious, driven, and ready to build, we’d love to meet you
  Apply now and join the next generation of Builders!
  

  About the program

  At Tamara, we believe exceptional talent deserves an exceptional launchpad.

  Our Flagship Builders Program is designed for ambitious graduates ready to step into real responsibility from day one. This isn’t a rotational “observer” program, it’s a career accelerator built for those who want to build, own, and raise the bar early.

  Designed for recent graduates and early-career talent with up to two years of experience, the program places you directly into high-impact roles across Product, Engineering, Design, and beyond. You’ll contribute immediately and grow at an accelerated pace.

  From Product to Engineering, Design to Commercial, you’ll tackle meaningful challenges that shape how millions experience fintech across the region. You’ll be trusted with ownership, surrounded by high-caliber peers, and mentored by leaders who expect excellence.    

  Our January and June cohorts are your opportunity to move fast, think big, and start building what’s next - not someday, but now.                                                                                                                                                                                                  

  About the role

  As a Talent Development Associate, you will support the design, coordination, and operational delivery of key talent development initiatives across the organization. This role focuses on operationalizing leadership development programs, managing onboarding and development journeys for our Builders Program that targets early talents and ensuring smooth execution of learning experiences.

  You will work closely with the People Business Partners, and business stakeholders to ensure programs are well-organized, scalable, and deliver a high-quality learning experience for participants.

  Key Responsibilities

  • Coordinate the end-to-end logistics of  development programs and learning initiatives.
  • Manage program calendars, training schedules, and participant communication.
  • Support the execution of leadership training sessions, workshops, and learning cohorts.
  • Coordinate with internal stakeholders and external training partners.
  • Operationalize the onboarding and development journey for new hires or early-career talent.
  • Manage onboarding schedules, learning modules, and participant engagement activities.
  • Track participation and ensure smooth onboarding experiences for program cohorts.
  • Monitor participation, attendance, and training completion.
  • Support the evaluation of learning programs through surveys and feedback analysis.

   

  Expertise & Qualifications

  • Your Expertise

    • 0–2 years of experience in Talent Development, Learning & Development, program coordination, or People Operations.

    • Experience supporting onboarding, training programs, workshops, or cohort-based learning initiatives is preferred.

    • Fluent in English.

    Skills

    • Proficient in Microsoft Office, including Excel, PowerPoint, and Word.

    • Basic understanding of learning and talent development practices.

    • Strong coordination and organizational skills to manage programs, schedules, and participant engagement.

    • Effective communication and stakeholder management skills.

    Attributes

    • Highly organized, detail-oriented, and proactive.

    • Dependable with a strong sense of ownership.

    • Collaborative and adaptable in a fast-paced, high-growth environment.

    • Committed to delivering high-quality learning, onboarding, and talent development experiences.

About Us

Tamara is the leading fintech platform in Saudi Arabia and the wider GCC region with a mission to help people make their dreams come true by building the most customer-centric financial super-app on earth. The company serves millions of users in the region and partners with leading global and regional brands such as SHEIN, Jarir, noon, IKEA and Amazon, as well as small and medium businesses.

Tamara is Saudi Arabia’s first fintech unicorn and is backed by Sanabil Investments, a wholly owned company by the Public Investment Fund (PIF), SNB Capital, Checkout.com, amongst others. The company operates from its headquarters in Riyadh, with additional regional and global support offices. 

Your role

We're seeking a Team Leader for our Partner Care Team. As Team Leader, you will be crucial in overseeing and assessing the activities of  our partner care service representatives, as well as providing frequent performance feedback.

Drawing on your proficiency in leading, providing coaching, feedback, and development opportunities to help them reach their full potential, you will be responsible for developing and monitoring the everyday activities of customer service operations, assisting customer service representatives with duties as needed to create unique experiences only Tamara can provide. 

With a proven track record of success in leading and motivating teams, excellent communication, interpersonal, problem-solving skills, and ultimately revolutionize the way millions of users shop, pay, and bank.

You are a driven, determined, curious team player, knowing that collective strength means we all win. With a positive outlook, you are solution-oriented–persevering regardless of circumstances, always finding a way through, no matter the challenges. 

You will effectively find a way to work with everyone through empathy and respect. You will be driven and comfortable with responding quickly with urgency, with the ability to change course without losing momentum and energy, resulting in great success.

This is a voice support role based onsite in our Riyadh offices.

Your responsibilities

• Overseeing and assessing customer service staff activities, and providing them with regular performance-related feedback.
• Strategizing and monitoring the daily activities of customer service operations.
• Assisting customer service staff with duties where required.
• Training staff in areas of customer service and company policies.
• Monitoring and authenticating returns, exchanges, and voids.
• Investigating and solving customer service complaints.
• Assisting with the development and implementation of service policies, and explaining these to staff and customers.
• Maintaining documentation pertaining to customer service department activities

Your expertise

• Bachelor’s or Master’s degree in business administration, management studies, or in a related discipline.
• Prior experience (up to 3 years) in the field of customer service or contact center is also necessary for this position. Must have atleast 1 years of experience as supervisor or team lead
• Leadership Skills: Customer experience managers are able to organize and direct the activities of customer experience representatives to ensure the delivery of high quality service to customers.
• Communication Skills: They are well versed in effectively interacting with clients to identify and process their requirements.
• Customer Service Skills: They are able to courteously interact with clients to ensure positive customer experience

Why Tamara?

We’re proud to be Saudi’s first FinTech unicorn.
Our mission is to help people own their dreams by building the most customer-centric financial super app in the world. & There is no playbook for that; our Tamarians are writing it.
Our teams are made up of innovators, problem-solvers, and learners we thrive on curiosity and collaboration.
If this sounds like you: curious, driven, and ready to build, we’d love to meet you
Apply now and join the next generation of Builders! 

About the program

At Tamara, we believe exceptional talent deserves an exceptional launchpad.

Our Flagship Builders Program is designed for ambitious graduates ready to step into real responsibility from day one. This isn’t a rotational “observer” program, it’s a career accelerator built for those who want to build, own, and raise the bar early.

Designed for recent graduates and early-career talent with up to two years of experience, the program places you directly into high-impact roles across Product, Engineering, Design, and beyond. You’ll contribute immediately and grow at an accelerated pace.

From Product to Engineering, Design to Commercial, you’ll tackle meaningful challenges that shape how millions experience fintech across the region. You’ll be trusted with ownership, surrounded by high-caliber peers, and mentored by leaders who expect excellence.    

Our January and June cohorts are your opportunity to move fast, think big, and start building what’s next - not someday, but now.                                                                                                                                                                                      

About the Role

The Customer & Partner Care Trainer is responsible for delivering training programs that equip Customer and Partner Care teams with the knowledge, skills, and confidence required to provide excellent service.

This role plays a key part in onboarding new hires, reinforcing operational knowledge, and supporting continuous learning across the Care organization. The trainer works closely with the Training Design team and Operations to ensure training delivery is effective, engaging, and aligned with operational needs.

Responsibilities

Training Delivery

• Deliver instructor-led training sessions for new hires and existing Customer & Partner Care teams.
• Facilitate training on product knowledge, systems, workflows, customer/partner service skills, communication techniques, company policies, and new company launches for products/features.
• Ensure sessions are engaging, interactive, and aligned with learning objectives.

Onboarding Support

• Facilitate onboarding training for new Care representatives, ensuring they are equipped with the knowledge and operational understanding required to begin handling customer interactions.
• Support the transition from training to the operational environment by reinforcing key processes and expectations.

Learning Reinforcement

• Conduct refresher sessions and targeted training to address knowledge gaps or operational updates.
• Reinforce key concepts through coaching, practical exercises, and scenario-based learning.

Training Effectiveness

• Gather feedback from participants and stakeholders to evaluate training effectiveness.
• Share observations and improvement opportunities with the Training Design team to enhance future training programs.

Training Content Maintenance

• Ensure training materials provided by the Training Design team are used consistently and remain up to date during delivery.
• Flag outdated or unclear materials to the Training Design team for review and updates.

Collaboration with Operations

• Work closely with Operations leaders and SMEs to stay aligned with process updates, product changes, and operational priorities.
• Ensure training delivery reflects current operational practices.

Quality & Coaching Support

• Observe customer interactions where relevant to identify learning opportunities.
• Provide feedback and reinforcement to support the application of training in the live environment.

Continuous Learning

• Stay informed about product updates, process changes, and service standards to ensure accurate training delivery.
• Continuously improve facilitation techniques to enhance learner engagement and knowledge retention.

Your expertise

• Experience:1–2 years of experience in a full-time training role within customer support, partner support, customer service, or a related environment. TOT certification is a strong plus.
• Training and Development Skills: Strong training and development skills are essential. This includes the ability to deliver and implement effective training programs, assess training needs, and evaluate training effectiveness. 
• Communication Skills: Excellent communication skills, both verbal and written, are critical for a trainer. They must be able to effectively convey information and instructions to trainees, as well as communicate with colleagues and stakeholders.
• Customer/ Partner Care Skills: A deep understanding of customer service principles and best practices is essential. Care trainers should be able to coach trainees on how to handle various interactions, resolve issues efficiently, and maintain a positive customer/partner experience.
• Organizational Skills: Strong organizational skills are necessary to manage training schedules, materials, and resources effectively. Care trainers often juggle multiple tasks and responsibilities, so the ability to prioritize and manage time efficiently is crucial.
• Adaptability: The ability to adapt to changing priorities, technologies, and business processes is important in a fast-paced Care environment. Care trainers should be flexible and able to quickly adjust training programs as needed.

Why Tamara?

We’re proud to be Saudi’s first FinTech unicorn.
Our mission is to help people own their dreams by building the most customer-centric financial super app in the world. & There is no playbook for that; our Tamarians are writing it.
Our teams are made up of innovators, problem-solvers, and learners we thrive on curiosity and collaboration.
If this sounds like you: curious, driven, and ready to build, we’d love to meet you
Apply now and join the next generation of Builders!

About the program

At Tamara, we believe exceptional talent deserves an exceptional launchpad.

Our Flagship Builders Program is designed for ambitious graduates ready to step into real responsibility from day one. This isn’t a rotational “observer” program, it’s a career accelerator built for those who want to build, own, and raise the bar early.

Designed for recent graduates and early-career talent with up to two years of experience, the program places you directly into high-impact roles across Product, Engineering, Design, and beyond. You’ll contribute immediately and grow at an accelerated pace.

From Product to Engineering, Design to Commercial, you’ll tackle meaningful challenges that shape how millions experience fintech across the region. You’ll be trusted with ownership, surrounded by high-caliber peers, and mentored by leaders who expect excellence.    

Our January and June cohorts are your opportunity to move fast, think big, and start building what’s next - not someday, but now.                                                                                                                                                        

Role Summary

As a Training Coordinator, you will be responsible for supporting the design, delivery, and administration of training programs for care staff. This role ensures that training activities & initiatives are well-organized, effectively scheduled, and aligned with organizational standards and regulatory requirements.


Key Responsibilities

Training Coordination & Administration

• Coordinate the scheduling and logistics of training sessions, workshops, and learning programs for care staff.
• Manage training calendars and ensure sessions are communicated clearly to participants and stakeholders.
• Organize training venues, materials, equipment, and digital learning resources.
• Track attendance, completion rates, and training records.

Learning Program Support

• Support the implementation of care training programs, onboarding initiatives, and mandatory training requirements.
• Work closely with the training design team to prepare training materials and learning resources.
• Assist in maintaining learning content, presentations, and participant guides.

Learning Systems & Data

• Maintain accurate records within the Learning Management System (LMS) or other training tracking tools.
• Generate reports on training completion, compliance, and participation.
• Monitor mandatory training requirements and follow up with teams where necessary.

Stakeholder Coordination

• Liaise with care trainers and operational teams to coordinate training needs.
• Support trainers and facilitators during training sessions when required.

Quality & Continuous Improvement

• Collect participant feedback after training sessions.
• Support the review and improvement of training programs and processes.

Skills & Qualifications

Required

• Bachelor’s degree in Human Resources, Education, Business Administration, or a related field (or equivalent experience).
• 1–2 years of experience in training coordination, or learning & development roles.
• Strong organizational and scheduling skills.
• Excellent communication and stakeholder coordination abilities.
• Proficiency in Google Suite and learning management systems.

Preferred

• Experience in contact centers or fintech environments.
• Familiarity with compliance training and mandatory learning programs.
• Experience supporting training logistics for large or distributed teams.

Key Competencies

• Organization & planning
• Attention to detail
• Stakeholder management
• Communication skills
• Problem-solving
• Data tracking and reporting

What Success Looks Like in This Role

• Training programs run smoothly with minimal logistical issues.
• High training attendance and completion rates.
• Accurate and up-to-date training records.
• Positive feedback from learners and trainers.

About Us

Tamara is the leading fintech platform in Saudi Arabia and the wider GCC region with a mission to help people make their dreams come true by building the most customer-centric financial super-app on earth. The company serves millions of users in the region and partners with leading global and regional brands such as SHEIN, Jarir, noon, IKEA and Amazon, as well as small and medium businesses.

Tamara is Saudi Arabia’s first fintech unicorn and is backed by Sanabil Investments, a wholly owned company by the Public Investment Fund (PIF), SNB Capital, Checkout.com, amongst others. The company operates from its headquarters in Riyadh, with additional regional and global support offices.

Your role

We're seeking a Fraud Operations Investigator for our Fraud team. As a Fraud Investigator, you will be crucial in monitoring and investigating suspicious transactions and activities to help protect the company and customers from financial losses and reputational damage. This is from both Merchant or Customer side.

Drawing on your proficiency in uncovering harmful activities through in-depth investigations and clear reports, you will be responsible for proactively reaching out to customers and merchants to confirm crucial details and ensure smooth transactions to create unique experiences only Tamara can provide. 

With a proven track record of analyzing complex data with precision, extracting valuable insights through keen observation, connecting effectively across cultural and communication styles, fostering teamwork and success, and ultimately revolutionize the way millions of users shop, pay, and bank.

You are a driven, determined, curious team player, knowing that collective strength means we all win. With a positive outlook, you are solution-oriented–persevering regardless of circumstances, always finding a way through, no matter the challenges. 

You will effectively find a way to work with everyone through empathy and respect. You will be driven and comfortable with responding quickly with urgency, with the ability to change course without losing momentum and energy, resulting in great success.

Responsibilities

• Monitor and analyze transactions and activities to identify potential fraud, money laundering, or other criminal activities utilize data analysis, statistical modeling, and fraud detection tools to identify suspicious patterns, trends, and anomalies in financial transactions. 
• Investigate suspicious activities and prepare detailed reports of findings.
• Collaborate with other teams to implement fraud prevention measures and improve overall security.
• Stay up-to-date with industry trends and developments in fraud prevention techniques and technologies.
• Provide support and guidance to other team members as needed.
• Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays.

Qualifications

• Bachelor's degree in a related field or equivalent experience
• Knowledge or Excel, SQL and Python is preferred
• 1 to 3 years of experience in fraud prevention or investigation on either Consumer or Merchant side.
• Strong analytical skills and attention to detail
• Excellent communication and interpersonal skills
• Ability to work independently and as part of a team
• Fluency in English and Arabic

All qualified individuals are encouraged to apply.

Job Summary:

The Senior Program Manager, IT projects is accountable for leading cross‑functional enterprise IT programs to enable business growth, process optimization, and regional expansion. The role oversees end‑to‑end program delivery across enterprise platforms (e.g., Salesforce, ERP, integrations), ensuring alignment with business strategy, strong governance, execution discipline, and measurable outcomes.

This role operates within the central Program Management Office (PMO) and partners closely with Business, IT, Architecture, Security, and external vendors to deliver complex transformation initiatives.

Key Responsibilities:

Program Delivery & Governance

• Lead delivery of complex, multi‑workstream IT programs from initiation through closure and benefits realization.
• Define program scope, roadmap, milestones, dependencies, risks, and success metrics.
• Establish and maintain PMO governance (integrated plans, status reporting, executive dashboards).
• Ensure adherence to PMO standards, delivery methodology, and financial controls.

Enterprise Systems Enablement

• Lead programs covering enterprise platforms such as Salesforce (Sales, Service, Experience Clouds), ERP, CRM, and system integrations.
• Coordinate delivery across internal IT teams, system integrators, and vendors.
• Ensure solutions are scalable, secure, compliant, and aligned with enterprise architecture.

Business Transformation & Expansion

• Partner with business CoCs and leaders to translate growth, expansion, and operational objectives into structured programs.
• Drive business process improvement, standardization, and digitization across Sales, Aftersales, Operations, and Customer Experience.
• Support new market entry, new site operations, and enterprise capability rollouts.

Stakeholder & Executive Management

• Act as the point of accountability for senior business and IT stakeholders.
• Lead steering committees and executive reviews with clear status, risks, and decision recommendations.
• Proactively manage cross‑functional dependencies, risks, and change impacts.

Change & Adoption

• Ensure change management, training, and business readiness are embedded into program plans.
• Track adoption, stabilization, and value realization post‑go‑live.
• Drive continuous improvement through lessons learned and delivery maturity.

Job Requirements:

• 8–12+ years in program management, large IT delivery, or business transformation roles.
• Proven delivery of enterprise systems programs (Salesforce, ERP, CRM, integrations).
• Strong understanding of end‑to‑end business processes.
• Excellent executive communication, risk management, and decision facilitation skills.

Responsibilities:

Expectations:

Advantages:

• VMCE certification is beneficial; employees can obtain VMCE and VMCA after starting the job.
• Knowledge in Kubernetes technologies platforms is an advantage.
• Knowledge in DBs (Oracle, SQL, DB2, SAP) is an advantage.

• Understanding of data and privacy and security standards such as GDPR, CCPA/CPRA, NIST 800-53, ISO 27001, HIPAA, PCI-DSS, PDPL, NDMO, NCA, SAMA.

  Familiarity with data security frameworks including DSPM (Data Security Posture Management) .

We Offer:

Who we are 

We offer customized kitchens for modern-day chefs and restaurant owners looking to tap into the food delivery market. Our facilities support the cooking and production of virtually all cuisine types and can be adapted in layout and equipment specifications to meet your needs. Additionally, we help support you in an expansion of space as you grow your business.

We're building the infrastructure for better food in every major world city, and Saudi Arabia is one of the fastest-growing markets for us.

What you’ll do:

• Engage with prospects by phone, email, or face-to-face in the Mid-Market-Enterprise Cuisine across Riyadh.
• Own the sales cycle: From outbound calls to closing deals, you will own the full-cycle sales process and be in control of your success. 
• Initiate discussions and build interest with potential partners for the business.
• Arrange meetings with potential partners and set the sales cycle up for success.
• Take an interest in clients' business priorities and how KitchenPark can stimulate their growth.
• Understand from sourced leads the potential value added to the business.
• You will be given full product & sales training, doing lots of shadowing for the first 8 weeks.

What we’re looking for

• 5+ years experience within a full-cycle sales experience in a direct quota-carrying role. 
• Saudi Nationals preferred.
• Bachelor’s degree in a business-related discipline (marketing, sales, finance, economics).
• Consultative selling skills: You are intellectually curious and have exceptional closing skills.
• Communication skills: You have outstanding communication and interpersonal skills both in person and on the phone. 
• Goal-oriented: You have a sharp focus on your goals and a belief that your daily, weekly, and monthly activities will help you achieve success.
• Strong work ethic: You can demonstrate a strong work ethic and a commitment to doing what it takes to be successful in sales. You’re smart, passionate, competitive, driven to be the best. 
• Extremely ambitious, hard working and self motivated.
• Results and detail-oriented.
• Resilient with the ability to adapt, learn and operate with a growth mindset.

Why join us 

Headquartered in Riyadh we’re a team that wears a million hats – constantly learning, innovating, and problem-solving. We're building the infrastructure for better food in every major city of the world, and need to hire the planet's smartest people. Come and join the world's fastest rocketship.

• Changing the restaurant industry: You’ll be part of a team that helps restaurants succeed in online food delivery. 
• Collaborative environment: You will receive support and guidance from experienced colleagues and managers, helping you to learn, grow and achieve your goals, and you’ll work closely with other teams to ensure our customer’s success.
• Rapidly growing Sales team: You’ll be joining a team that is scaling fast across the Middle East.
• Career development: We set you up for success with a 30-day hands-on training program to equip you with all of the skills you’ll need to succeed in sales. You’ll continuously learn about the market and industry trends.
• Did we mention unlimited commission? We offer a competitive and comprehensive incentive plan, including guaranteed on-target earnings, and unlimited commission.
  
  

What else you need to know

This role is based in our Riyadh office location. We believe that people do their best work when they are together. As a company, we’re in the marketplace of ideas and innovation. When you’re constantly innovating, changing how an industry works, inventing new products and processes - and we are doing all these things - we believe we’re better as a team in-person. That’s why all of our teams (except for our field-based roles) are now working from one of our office locations 5 days a week. 

Looking forward to sharing more about a Career of Substance at KitchenPark.

Job Description: Government Relations Officer 

 Department: Legal 

Location: Saudi Arabia 

The Government Relations Officer is responsible for managing and coordinating interactions between Veeam, related third parties, and government entities in Saudi Arabia. This role ensures full compliance with local labour, immigration, regulatory, and licensing requirements, while providing operational and administrative support to ensure smooth business activities. The GRO handles official documentation, government transactions, legal queries, and maintains effective relationships with relevant stakeholders. 

Job Responsibilities 

• Act as the primary liaison between the company and government entities, including MHRSD, GOSI, Jawazat, ZATCA, Qiwa, Muqeem, Mudad, Absher, Ministry of Foreign Affairs, Embassies, Chamber of Commerce, Municipality, Civil Court, Ministry of Justice, MISA, Special Economic Zone Authorities, and other relevant authorities. 

• Process, submit, and follow up on all government-related transactions including work visas, Iqama issuance and renewal, exit/re-entry visas, visitor/business visas, passport updates, and other immigration requirements. 

• Coordinate the issuance, renewal, amendment, and compliance of commercial registrations, licenses, chamber of commerce certificates, permits, and other company-related documents. 

• Prepare, submit, and track official letters, forms, presentations, reports, and documentation required by government authorities, ensuring accuracy and timely delivery. 

• Maintain organized, confidential, and up-to-date records of all government-related documents, permits, and transactions. 

• Support onboarding and offboarding processes by ensuring completion of all required government procedures, documentation, and clearances. 

• Arrange and coordinate visits to government offices, service centers, and external agencies. 

• Monitor changes in Saudi labor law, immigration regulations, and relevant government policies and proactively communicate potential impacts. 

• Support inspections, audits, legal cases, and official visits by government authorities; and possibly represent the company in a professional manner during these interactions. 

• Assist with compliance formalities, legal queries, attestation of documents, and banking support as required. 

• Provide general administrative support as needed. 

Additional Qualifications 

• Saudi National. 

• Bachelor's degree in Business Administration, Human Resources, Compliance, or a related field (degree preferred; equivalent experience considered). 

• Minimum 3-7 years’ experience in government relations, HR operations, or similar role in Saudi Arabia; experience in corporate or professional services is a plus. 

• Proven operational, project management, and customer support record. 

• Strong knowledge of government portals and platforms (Qiwa, GOSI, Muqeem, Mudad, Absher) and local government processes and regulations. 

• Excellent organization, attention to detail, and follow-up skills; ability to multitask and manage multiple requests under pressure. 

• Strong written and verbal communication skills in Arabic and English. 

• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook). 

• Ability to maintain confidentiality and handle sensitive information securely. 

• Hybrid role with occasional travel to government offices; flexible hours may be required based on government deadlines and official events. 

Who we are 

KitchenPark helps restaurateurs around the world succeed in online food delivery - our goal is to make food more affordable, higher quality and convenient for everyone. 

We take underutilized properties and transform them into smart kitchens so they can better serve restaurateurs, customers and the neighborhoods they’re in. Every time we launch a new facility we create jobs in that neighborhood, and we’re proud to provide a wide range of cuisines and options for healthy food at an affordable price.

We're changing the game for restaurateurs whether they’re entrepreneurs opening their first restaurant all the way through to your favorite global quick-service restaurant chains.  

About the role
The Site Supervisor manages the daily operations of our KitchenPark facility, ensuring smooth workflows, proper maintenance, and an excellent partner experience. The role oversees a small on-site team, coordinates facility upkeep, and supports partner onboarding. As the main point of contact for restaurant partners, the Site Supervisor resolves issues proactively and keeps operations running efficiently.

What you’ll do

Team Management:

• Lead and train a dedicated facility team, handling scheduling, training, and performance management.
• Manage a highly efficient order fulfillment process, and deliver excellent customer service
• Cultivate positive and inclusive work environments, fostering teamwork and communication across teams and departments.

Building Repair and Maintenance:

• Conduct routine inspections and maintenance audits on HVAC units, refrigeration units, water heaters, and ice machines with training and support from subject matter experts.
• Perform general upkeep and handle minor repairs and maintenance; coordinate with external vendors for specialized services.

Health and Cleanliness:

• Manage a janitorial team (either internal or external, depending on the site); uphold cleaning and sanitation protocols, ensuring compliance with local health and safety regulations.
• Monitor partner compliance with safety and health department protocols.
• Enforce proper waste disposal procedures, responding promptly to cleaning-related emergencies.

Customer Support and Retention:

• Serve as the primary point of contact for restaurant partners, building and maintaining trusting relationships, and solving any issues that arise
• Manage the overall partner experience, preventing churn, and extending partner lifecycle.

Administrative & Strategic:

• Train with senior positions in support, data analytics, and reporting.
• Participate in planning sessions with management and peers.
• Review and report KPI metrics to facility management and contribute to goal setting.
• Manage and report the facility P&L, understanding key drivers for achieving facility-level profitability
  
  

What we’re looking for

• Bachelor’s degree in Business Administration, Operations Management, Hospitality, Engineering, or a related field (preferred) 
• 1 to 3 years of experience in facility operations, hospitality, retail operations, or a similar supervisory role.
• Experience overseeing frontline or operations staff.
• Excellent communication and customer service skills, with the ability to build trust and manage partner relationships.
• Good analytical and reporting skills; ability to interpret KPIs and understand P&L components.
• Proactive, solutions-driven, and comfortable working in a fast-paced, operational environment.

Why join us 

• Demand for online food delivery is growing really fast! In the last 5 years, just in the US, the overall market has expanded 10X from $10B to $100B, and could expand to $500bn- $1T by 2030.
• Changing the restaurant industry: You’ll be part of a team that helps restaurants succeed in online food delivery. 
• Collaborative environment: You will receive support and guidance from experienced colleagues and managers, helping you to learn, grow and achieve your goals, and you’ll work closely with other teams to ensure our customer’s success.

What else you need to know 

This role is based in our Riyadh office location. As a company driven by innovation and continuous change, close collaboration is essential. We’re constantly reimagining our industry, creating new products, and refining our processes, and we do our best work together. That’s why all of our office-based teams work onsite, five days a week. 

Ready to join us as we serve those who serve others? 

#LI-Onsite

We are seeking a highly motivated and detail-oriented Junior Analyst in our Real Estate division to support our team in sourcing new properties across Saudi Arabia, evaluating investment opportunities, and providing strategic insights. The ideal candidate will have a strong background in market analysis (ideally commercial real estate), financial modelling, and data-driven decision-making.

Join one of the fastest-growing FoodTech teams in the world and help us revolutionize the food industry! We're building the infrastructure for better food in every major city of the world, and Saudi Arabia is one of the fastest growing markets for us.

Who we are 

KitchenPark helps restaurateurs around the world succeed in online food delivery - our goal is to make food more affordable, higher quality and convenient for everyone. 

We take underutilized properties and transform them into smart kitchens so they can better serve restaurateurs, customers and the neighborhoods they’re in. Every time we launch a new facility we create jobs in that neighborhood, and we’re proud to provide a wide range of cuisines and options for healthy food at an affordable price.

We're changing the game for restaurateurs whether they’re entrepreneurs opening their first restaurant all the way through to your favorite global quick-service restaurant chains.  

What you’ll do

• Source new properties, landlords and local authority areas
• Negotiate with owner and/or landlords
• Conduct comprehensive market research and analysis to identify real estate trends, opportunities, and risks.
• Prepare detailed financial models, forecasts, and feasibility studies for potential investments and developments.
• Assist in the preparation of investment memorandums, presentations, and reports for stakeholders.
• Monitor and analyze key economic indicators, regulatory changes, and market dynamics impacting the real estate sector in Saudi Arabia
• Collaborate with cross-functional teams, including finance, legal, and development, to support decision-making processes.
• Maintain and update real estate databases, ensuring data accuracy and integrity.

What we’re looking for

• Fresh graduate with a Bachelor’s degree in Engineering (Civil, Construction, Mechanical, Electrical or related field).
• Strong proficiency in financial modeling, Excel, and data analysis tools.
• Excellent analytical and quantitative skills with attention to detail.
• An understanding of the commercial real estate market in Saudi Arabia 
• Strong written and verbal communication skills in English and Arabic (essential), with the ability to present complex information clearly and concisely.
• Ability to work independently and as part of a team in a fast-paced environment.

Preferred Qualifications:

• Curiosity - an insatiable appetite to understand customers’ challenges; a lifelong learner, coachable
• Hustler - bold, hard-working and an inner drive to hit targets
• Adaptability - you’re highly flexible and responsive to changing external conditions
• Communicator - creative, innovative, strategic

Why join us 

• Demand for online food delivery is growing really fast! In the last 5 years, just in the US, the overall market has expanded 10X from $10B to $100B, and could expand to $500bn- $1T by 2030.
• Changing the restaurant industry: You’ll be part of a team that helps restaurants succeed in online food delivery. 
• Collaborative environment: You will receive support and guidance from experienced colleagues and managers, helping you to learn, grow and achieve your goals, and you’ll work closely with other teams to ensure our customer’s success.

What else you need to know 

This role is based in our Riyadh office. As a company driven by innovation and continuous change, close collaboration is essential. We’re constantly reimagining our industry, creating new products, and refining our processes, and we do our best work together. That’s why all of our office-based teams work onsite, five days a week. 

Ready to join us as we serve those who serve others? 

#LI-Onsite

Position Overview: 

Do you love tech 💻, but have a passion for people too 🥰? As a Client Success Manager you will be responsible for owning and developing the relationship with clients and promoting the use of accesso services and products. As a part of the accesso Ticketing Group, you will contribute to helping our clients sell more tickets, streamline operations, drive revenue and improve the experience of the end customer. Our ticketing solutions allow our clients to sell general admissions, reserved seats, time/date specific tickets, season passes, memberships, and so much more. 

As a member of our Client Operations team, you’ll play a vital part in ensuring that our clients receive the support and service they need to create memorable experiences for their guests. With your keen interpersonal skills and problem-solving abilities 🔍, you’ll provide operational assistance and collaborate with peers to help come up with out-of-the-box solutions to everyday obstacles. We're looking for people who are patient, team players 🤝, and love helping others. 

Location: Riyadh, KSA 

Reports to: Director of Operations

Travel ✈️ Requirement: Up to 40% across KSA, occasional travel to Dubai, UAE

What you’ll be working on: 

• Maintaining and building outstanding lines of communication with clients as well as internal teams including customer support and quality assurance.  
• Facilitate communication between technical teams and business stakeholders to ensure alignment and understanding of requirements
• Translate business requirements or issues into clear and concise technical specifications for software development. As a Systems Specialist, the main analysis is in relation to the technical and functional aspects of the system, including areas such as integration with external systems/devices/applications, SQL Queries and API services.
• Supporting third parties during integration activities with Horizon
• Overseeing both new clients and continued development of existing clients; leading the technical and functional, client activities in a prioritized and pro-active manner. 
• Proactively managing high level, complex client service issues, researching and resolving issues quickly and efficiently. 
• Contributing to overall accesso growth and profitability by working with clients to subscribe to additional service opportunities, general higher utilization of existing services and support continued renewal contracts. 
• Conducting demos for clients to understand the new system features and implementations which they can subscribe to.
• Advising clients on industry best practice and best use of the software.
• Provide training to end-users and support teams on system, applications and functionalities.
• Managing client support notifications, requests, and Service Desk tickets. 
• Performing testing on new software releases and troubleshooting/supporting software development team in case issues are found. Keeping clients informed of significant issues that might affect them. 
• Providing continual evaluation of processes and procedures. Responsible for suggesting methods to improve area operations, efficiency and service to both internal and external customers.  
• Create comprehensive documentation including system manuals, user guides, and technical specifications.
• Supporting accesso sales team in the preparation and demo of the Horizon solution.

What you bring to the role: 

• Willing to work extended hours when necessary to ensure the service delivered to our clients is of the highest standards, and that any challenges are dealt with swiftly and efficiently to minimize operational impact, guest experiences, and ticket sales. Our clients are theme parks and attractions so this will include support during evenings, weekends, or holidays, especially during seasonal peaks.  
• Previous account management experience ideally supporting enterprise-level clients within the theme park or leisure industry experience in the Middle East.
• General computer skills including the Microsoft suite of products and Outlook are required.  
• Experience with web-based technology,
• Exceptional organizational skills and the ability to prioritize tasks. 
• Ability to facilitate daily responsibilities with little to no direction. The role will be based in Riyadh out of the client offices. The ability to work autonomously is fundamental to your success in this role.

⭐️  Bonus points if you have: 

• Bachelor’s degree in business, Technology or a related field is a distinct advantage.
• Previous eCommerce, ticketing, or guest-facing service industry experience.
• Arabic language knowledge
• Experience working with Horizon/VGS ticketing software or similar.

*If you don’t have all the qualifications listed, don’t worry! We understand everyone’s career path is unique and still encourage you to apply if you feel this role is aligned with your career trajectory.  

About Us:

Trusted and loved by 25 million educators, students, and families worldwide, Seesaw is the only primary learning experience company, offering a platform to deliver a suite of award-winning tools, resources, and supplemental content for teachers to deliver joyful, inclusive instruction. Through interactive lessons, digital portfolios, and two-way communication features, Seesaw keeps teachers, administrators, and families in the learning loop by providing continuous visibility into the student's learning experience to support and celebrate success.

Our Mission:

Seesaw’s mission is to provide every primary student with joyful and connected learning experiences that lay the foundation for success in life. 

Your Team:

This part-time, contractor, role is part of the Professional Learning team. Seesaw’s Professional Learning team members are all educators with a passion for supporting every student’s learning journey and ensuring teacher success. 

Your Role:

Seesaw is looking for an exceptional educator who is ready to use their experience, knowledge and skills to facilitate interactive, impactful Seesaw product training and professional development opportunities for our customers in both English and Arabic. 

You will lead Professional Development sessions for groups of teachers (and occasionally administrators) of varying sizes in a virtual or onsite setting to drive success with Seesaw products. 

This role is customer-facing, and you will be the Seesaw and Little Thinking Minds (LTM) solutions expert supporting teachers and administrators in their implementation of Seesaw products.

Your Responsibilities:

• Deliver virtual or onsite professional development and training to support the effective use of Seesaw and/or LTM.
• Check your calendar, Slack, and email daily for updates from the team and/or sessions booked. 
• Communicate via email and phone to support customers in getting professional development sessions scheduled. 
• Maintain pre and post session documentation and notes in designated systems, including sending follow up resources to customers via email.
• Maintain a strong knowledge of the latest features in Seesaw as well as support resources that may need to be provided to customers.
• Raise any customer issues that arise with speed and urgency, helping to resolve and communicate back to the customer, as needed.

Prerequisites (Requirements):

• 3+ years of primary teaching experience
• Prior experience with educator coaching and/or delivering professional development a plus
• Knowledge of Seesaw and/or use of Seesaw in the classroom strongly preferred
• Knowledge of Little Thinking Minds (LTM) and/or use of LTM in the classroom strongly preferred
• Highly organized, flexible, able to think critically, and a quick learner
• Positive, upbeat, proactive, and professional attitude. Collaborative teammate who is values-driven and supportive
• Tech-savvy and comfortable using technology to present and demonstrate
• Ability to travel if needed - especially in peak season 
• Willing to work flexible schedule when customer demands require it (evening, early morning, as needed)
• Willingness and ability to travel throughout the MENA region is preferred
• Comfortable with Google Suite (Docs, Sheets, Slides)
• Exceptional presentation skills

Compensation:

We offer competitive virtual per session and daily onsite rates for training delivery and preparation.

Reimbursement:

When required, travel and lodging is reimbursed within 15 days of invoice submission. 

Seesaw cares about building a diverse and inclusive team to better advocate for the needs of our incredibly diverse users. We prioritize work-life balance and actually walk the walk — we care a lot about our work, but care more about our employee's well-being. We encourage everyone to work at a sustainable pace and have a flexible vacation policy that people actually use.

Seesaw provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, religious creed, color, sex, sex stereotype, gender, gender identity/gender expression/transgender, national origin, ancestry, physical or mental disability, medical condition, genetic information/characteristics, marital status/registered domestic partner status, age, sexual orientation, or military or veteran status. In addition to federal law requirements, Seesaw complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

Seesaw is committed to protecting your personal data. Learn more about the personal information we collect, how we use it, and how to exercise your rights here: U.S. Privacy Notice.

Position Overview:

The Accounts Receivable (AR) Accountant  plays a key role in managing and overseeing the full cycle of accounts receivable activities, ensuring accurate customer billing, timely collection of receivables, and proper transaction recording. This role requires strong analytical skills, attention to detail, and a solid understanding of AR processes and accounting principles. The Senior AR Accountant collaborates with cross-functional teams and is key in maintaining healthy cash flow and financial accuracy.

What You will do (Responsibilities) :

• Accounts Receivable Management:
  • Oversee day-to-day AR operations, including invoicing, collections, and customer account maintenance.
  • Monitor customer accounts to ensure timely payment and resolve outstanding balances.
  • Review and ensure proper posting and coding of AR transactions in line with company policies and accounting standards.
  • Maintain the AR ledger and ensure accurate aging analysis.
  • Record customer payments and apply them accurately against open invoices.
  • Reconcile accounts receivable transactions and ensure proper documentation.
  • Monitor customer accounts for non-payments, delayed payments, and other irregularities.
• Month-End & Year-End Closing:
  • Lead the AR portion of the month-end and year-end closing activities.
  • Prepare and review AR journal entries, accruals, adjustments, and account reconciliations.
  • Prepare and review Monthly ECL provisions.
  • Assist with the preparation of AR-related financial reports and supporting documentation.
• Customer Account Reconciliation & Reporting:
  • Perform regular reconciliations of customer accounts and resolve discrepancies promptly.
  • Generate and analyze AR aging reports, highlighting risks and recommending collection strategies.
  • Support internal and external audits by providing the required AR documentation and responses.
•  Compliance & Controls:
  • Ensure AR activities comply with company policies, IFRS standards, and regulatory requirements.
  • Maintain and enforce effective internal controls over billing and collections processes.
  • Assist in the implementation and documentation of AR policies and procedures.
•  Cash Flow Monitoring & Forecasting:
  • Monitor incoming payments and contribute to cash flow forecasting.
  • Provide input on expected cash collections and overdue balances to support treasury functions.
  • Collaborate with finance and sales departments to ensure accurate projections and collection targets.
• Collaboration & Communication:
  • Work closely with Sales, Procurement, Operations and other internal teams to resolve billing issues and improve AR processes.
  • Act as a point of contact for escalated AR matters and key customer accounts.
  • Provide guidance and mentorship to junior AR/accounting staff.
•  Process Improvement & System Enhancements:
  • Identify opportunities for improving AR processes and operational efficiency.
  • Support the implementation and optimization of AR automation tools or ERP system enhancements.

Who You are (Qualifications) : 

• Bachelor’s degree in accounting, Finance, or a related field.
• 2 to 4 years of experience in accounts receivable, billing, or a related accounting role.
• Strong knowledge of AR processes, revenue recognition, and internal controls.
• Advanced Excel skills and proficiency in accounting systems (ZOHO Books, or similar).
• Excellent analytical, organizational, and problem-solving abilities.
• Strong communication and interpersonal skills.
• Ability to work independently and manage multiple priorities under tight deadlines.

Preferred:

• Experience with VAT return.
• Familiarity with ZOHO Books or similar financial software.
• Knowledge of credit management, tax compliance, and regulatory reporting.

What we offer:

• Great opportunity to be part of a start-up with a lot of responsibility and independence early on and where you will have an impact on the entire business.
• The best idea wins; we are all ears when it comes to ways to do things better.
• Exciting stock options and Premium health insurance.
• Attractive compensation package.
• Product first mindset.

The Application Support Specialist will contribute to the successful and timely support and deployment of the TrakCare product by providing application knowledge in the functional areas of product support, requirements scoping, field design documentation and change request testing. The Applications Support Specialist will act as an ''expert'' product resource for our partners.

As Application Support Specialist, you must creative, motivated, and energetic problem-solvers. You will have the opportunity to work with some of the world’s leading organizations in healthcare. This position will also encourage and prepare you to take on other growth opportunities within the organization.

A mentor will help you identify and develop your application skills, professional, and personal skills for a successful career. Depending on your level of experience the training program can include: classroom learning, e-learning, projects, and external courses. Your mentor will also help you familiarize you with the InterSystems environment.

Responsibilities:

• Ready to work in the Support team.
• Provide immediate response to customer inquiries in accordance with service standards. 
• Provide support to current installed based customers. 
• Provide the link between our customers and the InterSystems Global Support organization.
• Liaise with customers in order to understand the work processes and requirements that are required to be addressed by the TrakCare application.
• Provide application support for the TrakCare Hospital Management System.
• Support the TrakCare application in a manner that will suit the business requirements of the customer and follow the methodologies and processes of InterSystems.
• Escalate Open (unresolved) problems in accordance with current policies and procedures. 
• Conduct individual and group training, product demonstrations and workshops as required.
• Continuously improve customer satisfaction by soliciting customer suggestions for product and service improvements and then escalating such suggestions to management. 
• Be a Subject Matter Expert (SME) for TrakCare.
• Improve response time to customer inquiries by continuously improving communication, analytical, and learning skills.
•  If required, work with our partners to identify potential changes within the parameters of the product.
• Participate in on-site support if required.
• Participate in the on call 24-hour roster service.

Qualifications:

• General aptitude for solving problems and using technology to improve processes.
• Understanding and experience in product solutions support.
• Understanding and experience with Hospital Information Systems.
• Proven ability to think laterally and come up with innovative solutions for software product Support.
• Experience working in software not limited to a Developer, Quality Engineer and/or Solutions Architect.
• An ability to handle multiple tasks simultaneously and within tight time constraints.
• Proven ability to work through problems with different customer groups achieving positive outcomes.
• Understanding and experience with Hospital Information, Patient Administration (PAS), Billing, and Revenue cycle management Systems
• Understanding of the importance of Health Informatics standards, reporting requirements and legislative controls

Education and Training:

• BS or MS in Computer Science (or equivalent) or business as announced in the vacancy.

Job Summary: 

At HALA, we’re looking for a Key Account Assistant Manager to support and grow our portfolio of corporate clients. The role focuses on strengthening relationships, identifying growth opportunities, coordinating onboarding and service delivery, and ensuring smooth day-to-day account management in collaboration with internal teams.

Key Responsibilities: 

• Support management of a portfolio of corporate key accounts

• Assist in identifying upsell and cross-sell opportunities

• Prepare account plans, proposals, and pricing documentation

• Coordinate client onboarding and service implementations

• Monitor transaction performance, volumes, and key metrics

• Prepare reports and presentations for client reviews (QBRs/MBRs)

• Follow up on client requests and ensure timely issue resolution

• Liaise with internal teams (operations, risk, product, tech) to support accounts

• Maintain CRM updates, pipeline tracking, and forecasting data

• Support contract renewals and commercial documentation

• Help ensure compliance with KYC, risk, and regulatory requirements

• Contribute to improving client satisfaction and retention

Job Summary 

Lead the end-to-end delivery of payment service products, overseeing development through implementation. The role focuses on coordinating multiple initiatives, partnering with internal and external stakeholders, and ensuring high-quality, on-time product releases that meet business and customer expectations.

Key Responsibilities 

• Delivery Planning & Coordination
  Manage and coordinate the delivery of payment products across the full lifecycle, ensuring plans, milestones, and outcomes align with business objectives.

• Release & Deployment Management
  Own release planning activities, including resource coordination and readiness, to ensure smooth and predictable product releases.

• Stakeholder & Customer Engagement
  Build and maintain strong relationships with business stakeholders, technology teams, and customers to support clear communication and effective collaboration.

• Delivery Tracking & Reporting
  Track delivery progress and provide regular reporting on timelines, quality, resources, and RAID (Risks, Assumptions, Issues, Dependencies).

• Timeline & Deadline Ownership
  Ensure delivery commitments are met within agreed schedules, proactively addressing delays or risks.

• Product Delivery Roadmaps
  Create and maintain detailed delivery plans covering each stage of the product lifecycle, from initiation through rollout.

• Performance Measurement
  Define and monitor end-to-end delivery KPIs to assess performance, efficiency, and product quality.

• Risk & Dependency Management
  Identify delivery risks early, manage cross-team dependencies, and implement mitigation strategies to minimize impact.

• Customer Feedback & Continuous Improvement
  Analyze customer feedback and operational insights to drive continuous improvements in delivery processes and outcomes.

Qualifications

• Professional Experience
  8–10 years of hands-on delivery experience within payment services and card issuing environments.

• Education
  Bachelor’s degree in Computer Science or a related discipline.

• Delivery & Agile Expertise
  Proven experience delivering products using Agile methodologies and frameworks, including Scrum, DevOps, and SAFe, with a focus on incremental releases.

• Strong understanding of the payments ecosystem, including:

  • In-store payments

  • POS / ECR systems

  • Payment gateways

  • eCommerce payments

  • Acquiring and banking platforms

• Mandatory experience within Fintech and Banking sectors

• Prior knowledge or hands-on experience with MADA regulations is a strong advantage

Newlab has expanded its venture platform to the Kingdom of Saudi Arabia (KSA) through a cross-ministry public-private partnership. Newlab KSA is harnessing the ambition and velocity of Vision 2030  to catalyze a startup ecosystem aimed at accelerating economic diversification and de-risking technologies that can be scaled globally to advance the energy transition. Newlab KSA platform will be structured around four sector specific Studios which will serve as programmatic platforms to align industry and government partners, attract startups and drive targeted pilot and investment activities across four strategic growth sectors, starting with Mining.

We’re looking for a Sr. Technical Program Manager who can run complex technical & strategic programs while maintaining utmost quality, and strong attention to detail - juggling timelines, budgets, and the occasional curveball with grace. You’ll be the secret sauce behind programs that connect startups with key industry and government partners to build and deliver startup pilots that prove out critical technologies.

You'll build and sustain relationships with a diverse group of internal and external stakeholders; including startup founders, regulators, investors, and experts to work collaboratively and design and deliver complex initiatives. You will play the role of researcher, strategist, relationship whisperer, and technical translator: leading in-depth interviews, co-design workshops, and concept development, as needed.

The ideal candidate will have an engineering background, strong project management skills and the ability to leverage their background to bridge the gap between technical research and innovation to inform strategic decisions and pilot designs. A strong technical background in energy, mining, mobility, and/or relevant areas is a plus.

Role & Responsibilities:

Technical & Industrial Expertise

• Source, evaluate and prioritize novel technologies, informing strategic decisions and pilot designs as well as supporting research (conducting interviews, reviewing startups, investment trends, market reports etc). Specifically, able to:
• assess startups holistically—team, technology readiness, engineering risk, market opportunity, and fit with Newlab and its industry partners;
• demonstrate a systems-level understanding of technical and commercial risks across complex industrial value chains, with depth in energy systems, mobility systems, and/or mining and heavy industry; and
• pressure-test assumptions and troubleshoot challenges across pilots and programs—knowing when to go deep technically, when to reframe strategically, and when to bring in the right experts

• Balance technical rigor with strategic vision, ensuring programs are grounded in feasibility while designed for real-world adoption and scale
• Apply strong critical thinking to navigate ambiguity—leveraging data, AI tools, and Newlab’s network to clarify risks, identify bottlenecks, and help founders de-risk and scale

Ecosystem Intelligence & Strategic Insight: 

• Maintain a strong pulse on industry, startup, and investment ecosystems—tracking emerging technologies, capital flows, policy signals, and shifting priorities of corporates and regulators
• Identify and interpret technology signals from major industry players and venture capital; tracking who’s-investing-in-who, company and sector strategic shifts, and how these shifts relate to Newlab’s strategy
• Turn insight into action. Funnel what you learn into smarter programs, stronger partnerships, and higher caliber programs for our founders and partners
• Proactively identify and cultivate new partners to sustain and grow Newlab’s commercialization efforts over time

Program Leadership & Delivery:

• Run the show. Lead the end-to-end definition, scoping and execution of Newlab commercialization programs—from aligning on client goals and success metrics, to managing startup participants, delivery timelines, and quality of outputs
• Serve as the primary point of accountability for program performance, ensuring milestones, deliverables, and scope of work commitments are met with rigor and consistency 

• Build and maintain relationships with a diverse set of external stakeholders including Newlab partners, entrepreneurs, academics, and industry experts
• Collaborate within and across Newlab strategy, membership, marketing, operations and finance teams to deliver on an array of SOWs
• Translate complexity into clarity. Build crystal-clear program plans with milestones, deliverables, roles/responsibilities, and all the behind-the-scenes infrastructure (CRM, decks, dashboards, the works)
• Support program leadership to shape what comes next - support creating and developing new programs with new and returning clients

Skills & Experience

• Bachelor’s degree in Mining Engineering, Geological Engineering, Industrial Engineering, Mechanical Engineering, or a closely related technical discipline (Master’s degree preferred)
• 5–8+ years of progressive technical or program leadership experience in mining, heavy industry, energy, or adjacent industrial systems
• Demonstrated ability to define, scope and lead complex, multi-stakeholder technical programs from concept through execution
• Strong analytical skills with experience evaluating technical performance, operational constraints, and commercialization risk
• Proven strength in stakeholder alignment, quality control, and program troubleshooting in fast-moving, high-accountability environments
• Bilingual (English/Arabic) with full professional proficiency is required

Preferred Experience

• Experience working directly with early-stage or growth-stage deep tech companies
• Exposure to pilot-scale testing, industrial demonstrations, or first-of-kind deployments
• Familiarity with design-centered innovation, open innovation models, or corporate–startup collaboration
• Experience supporting technical diligence for venture investment or strategic partnerships

Compensation & Benefits: 

• We expect this role's base salary to be commensurate with a candidate's experience and work location starting at $200,000 USD
• Eligible for bonus

Our hosting team delivers InterSystems’ solutions as hosted or managed services, anywhere in the world.  As more and more clients change to hosted solutions, we are looking for junior and senior systems engineers to join the team and help us with delivering the high levels of availability, performance and security that our clients have come to rely on.

The role offers a fantastic opportunity to gain experience across a range of technologies, to solve interesting problems, to be allowed to make improvements, and to be recognized for making a difference.

Responsibilities - Deployment

• Work with our co-location partners to design appropriate cage, rack and server layouts and to ensure the ongoing provision of space, power and cooling in support of existing and forecasted solutions.
• Work with the engineering/architecture teams to design solutions so as to maximize performance, efficiency and operability of hosted solutions.
• Lead and/or participate in the provisioning and deployment of server, network and other hosting-related equipment, including hands-on build and configuration as/when required
• Participate in the deployment of new applications and/or changes, ensuring that all service components are documented and monitored and integrated into the company’s operational processes.
• Perform hardware qualification testing on new hardware platforms and certify them for production deployments.
• Work with stakeholders across the solutions lifecycle to ensure that pre-operational sign-offs are obtained, so as to ensure that solutions can be operated in a way that meets or exceeds performance targets e.g. security, availability and response times.
• Assist with the troubleshooting of integration issues.
• Consulting with technical stakeholders (including customers) on the delivery of hosted solutions.

Responsibilities – Operations

• Hands-on administration and maintenance of hosted solutions and related infrastructure (firewalls, switches, servers, storage, etc.) including pro-active identification and fixing of potential incidents, backup management, etc.
• Participate in the definition, documentation, operation and continuous improvement of operational processes e.g. ITIL-based processes such as incident, change, problem and configuration management, and the smooth integration of these with wider company processes and systems.
• Define, implement, monitor and report on metrics that are required for the delivery of highly-available hosted services, as well as to meet the needs of the wider organization e.g. management, engineering, customer services and our customers.
• Provide technical support for all areas of hosted services, including participation on a 24x7 on-call rota; ensure the timely resolution of incidents and/or problems affecting hosted solutions and deploy approved changes and/or updates as required.
• Further enhance the automation of hosting-related processes e.g. deployment of changes, deployment of new services, inventory management, security scanning, service level reporting, etc.

Experience & Qualifications

• Strong hands-on experience with server hosting (e.g. data center) infrastructure and (ideally) management with Cisco UCS blades
• Hands-on storage/SAN deployment and (ideally) management experience with EMC Unity, Data Domain, Avamar. Dell D?
• Hands-on Cisco and F5 networking deployment and management experience with Cisco Nexus 7000/9000, ASA Firewalls, F5 LTM and DNS load balancers, route domains and contexts. Active Directory/Windows – More Linux > Windows
• Hands-on VMware deployment and management experience with VMware 6.x/7.x 8
• Hands-on Linux deployment and management experience with RHEL 7.x
• Hands-on Windows domain and AD management experience
• Strong troubleshooting skills
• Strong scripting skills
• Enthusiasm and talent for acquiring complex technical skills
• Good customer service attitude
• Knowledge of service monitoring and alerting (Nagios, Cacti preferred)
• Knowledge of configuration management (Puppet and/or Red Hat Satellite preferred)
• Scripting for automation using technologies (e.g. Powershell, Puppet, Ansible, Python)
• ITIL knowledge – principles and application
• Ability to support and develop junior colleague

Sales Executive – Job Description

We are looking for a dynamic and driven Sales Executive to own the full sales cycle—from identifying and acquiring new business opportunities, to onboarding clients, and ensuring ongoing satisfaction through relationship management. This role is ideal for someone who thrives in a fast-paced, field-oriented environment and enjoys working closely with clients to drive real impact.

Responsibilities:

Account Acquisition

• Proactively source new business opportunities through cold calls, LinkedIn outreach, referrals, conferences, and field visits.
• Conduct discovery meetings and calls to understand client pain points and align solutions accordingly.
• Deliver compelling sales pitches and demos tailored to each prospect’s business needs.
• Track sales activity, maintain CRM accuracy, and provide regular pipeline forecasts.

Account Onboarding

• Collaborate with internal teams to ensure smooth activation of new accounts.
• Guide new clients through setup, configuration, and early use of the product/service.
• Deliver onboarding sessions and training to help clients realize immediate value.
• Ensure high adoption during the initial stages and address any friction early.

 Account Management

• Serve as the primary contact for a portfolio of active accounts, building strong, long-term relationships.
• Conduct periodic check-ins to evaluate satisfaction, product usage, and emerging business needs.
• Identify and pursue opportunities for upselling, cross-selling, and contract expansions to grow account value.
• Liaise with internal teams to resolve client issues, collect feedback, and support continuous product improvement.
• Monitor account health, usage trends, retention risks, and revenue performance metrics to ensure sustained growth.

Qualifications:

• Experience: 3–5 years in sales, business development, or client-facing roles (preferably in B2B, fintech, or SaaS).
• Education: Bachelor's degree in Business, Marketing, or a related field.
• Skills:
• Excellent communication and negotiation skills
• Confidence in field sales and relationship building
• Strong organizational and follow-up abilities
• Tools: Familiarity with CRM tools (e.g., Salesforce, HubSpot), Google Workspace or MS Office.
• Languages: Arabic and English fluency preferred