The Customer Success team at Dataiku is focused on accelerating adoption and business outcomes by guiding customers on their fastest path to value with Dataiku. By leveraging deeply consultative skills and strong product knowledge, Senior Customer Success Managers align with customers throughout their journey to understand their desired business outcomes, empower them to maximise the value of their existing use cases, and optimise for growth into new use cases across their business – ultimately working to ensure continuous value and return on their Dataiku investment.  

Senior Customer Success Managers play an integral role in our business, serving as the customer’s main point of contact and the liaison between customers and Dataiku’s internal teams (including Sales, Services, Product Management, Marketing, among others). CSMs ensure cross-functional alignment to deliver value in a streamlined way, aligned with desired customer outcomes and use-case metrics. Their chief focus is on mutual success and growth.

Key Areas of Responsibility (What You’ll Do)

• Work with customers across KSA. 
• Own a portfolio of assigned accounts that may vary in market size, industry, and complexity, with a focus on ensuring successful onboarding onto Dataiku, increasing adoption, ensuring retention, growth, and overall customer satisfaction.
• Align closely with key customer stakeholders to ensure that the vision, implementation plan, and desired business outcomes established pre-sales are supported by clear objectives, action items, owners, and sponsors.
• Have a strong command of Dataiku’s unique value proposition, the business value our key solutions drive, our approach to operationalising Everyday AI, and common use cases and best practices. Be able to effectively leverage the above to guide customers on their journey with Dataiku.
• Keen ability to develop a deep understanding of a customer's business, use cases, and outcomes in order to guide them to achieve these via Dataiku's product and services.
• Continuously advise customers on leveraging Dataiku to implement data science projects from design to production.
• Monitor customers’ achievement of desired outcome and value, consistently and effectively telling the story of both to internal stakeholders and externally to key customer stakeholders.
• Establish regular touchpoints with assigned customers per established best practices, to review progress against strategic business and technical product objectives.
• Leverage Customer Adoption & Health analytics to identify potential risks or opportunities for expansion, with a focus on translating this data into actionable advice.
• Effectively prioritise and orchestrate the resolution of customer requests or issues.
• Develop trusted and collaborative relationships with internal stakeholders and business partners, including Sales, Sales Engineering, Services, Support, Partnerships, Product, and Marketing, among others.
• Champion customers internally in order to mitigate risk, improve customer experience, drive to value outcomes, and unlock growth. 
• Stay current on Dataiku’s products, competitive landscape, & data science trends.
• Embrace and contribute to the Customer Success team methodologies.

Experience (What We’re Looking For)

• Fluency in English and native Arabic are a must-have.
• Minimum seven (7) years of professional experience in customer success, technical account management, or client relationship management roles with a demonstrated history of increasing adoption, retention, and customer satisfaction.
• Experience managing a fast-growing book of accounts, with account sizes ranging from ~$200k to multi-million dollar ARR across the Forbes Global 2000 and beyond.
• Experience with KPIs such as Gross Dollar Retention, Net Dollar Retention, Renewal Rate, Logo Retention Rate, NPS, and CSAT.
• Experience working collaboratively across Professional Services and Partner motions.
• Track record of successfully navigating ambiguity, building consensus, fostering accountability, and working with urgency to deliver customer outcomes.
• Strong written and oral presentation skills, with the ability to effectively engage both business and technical stakeholders (from Analyst to C-level).
• Confidence in serving multiple customer stakeholders and working to build communities of champions/advocates across large organisations.
• Working knowledge of big data technologies such as Hadoop and Spark is preferred.
• Project management and storytelling skills.
• Strong technical, analytic, and problem-solving skills.

You may be a good fit for this role if you:

• Have a never-ending intellectual curiosity, are detail-oriented, and analytical
• Have experience in hyper-growth, product-based technology companies
• Are passionate about technology, the data and analytics space, and enjoy learning new solutions, features/functionalities and translating these into solutions that drive business value for customers
• Understand the importance of being a self-motivated team player 
• Show an appreciation for nuance and a desire to build consensus in a diverse and multicultural environment

#LI-Remote

We are seeking a highly motivated and detail-oriented Junior Analyst in our Real Estate division to support our team in sourcing new properties across Saudi Arabia, evaluating investment opportunities, and providing strategic insights. The ideal candidate will have a strong background in market analysis (ideally commercial real estate), financial modelling, and data-driven decision-making.

Join one of the fastest-growing FoodTech teams in the world and help us revolutionize the food industry! We're building the infrastructure for better food in every major city of the world, and Saudi Arabia is one of the fastest growing markets for us.

Who we are 

KitchenPark helps restaurateurs around the world succeed in online food delivery - our goal is to make food more affordable, higher quality and convenient for everyone. 

We take underutilized properties and transform them into smart kitchens so they can better serve restaurateurs, customers and the neighborhoods they’re in. Every time we launch a new facility we create jobs in that neighborhood, and we’re proud to provide a wide range of cuisines and options for healthy food at an affordable price.

We're changing the game for restaurateurs whether they’re entrepreneurs opening their first restaurant all the way through to your favorite global quick-service restaurant chains.  

What you’ll do

• Source new properties, landlords and local authority areas
• Negotiate with owner and/or landlords
• Conduct comprehensive market research and analysis to identify real estate trends, opportunities, and risks.
• Prepare detailed financial models, forecasts, and feasibility studies for potential investments and developments.
• Assist in the preparation of investment memorandums, presentations, and reports for stakeholders.
• Monitor and analyze key economic indicators, regulatory changes, and market dynamics impacting the real estate sector in Saudi Arabia
• Collaborate with cross-functional teams, including finance, legal, and development, to support decision-making processes.
• Maintain and update real estate databases, ensuring data accuracy and integrity.

What we’re looking for

• Fresh graduate with a Bachelor’s degree in Engineering (Civil, Construction, Mechanical, Electrical or related field).
• Strong proficiency in financial modeling, Excel, and data analysis tools.
• Excellent analytical and quantitative skills with attention to detail.
• An understanding of the commercial real estate market in Saudi Arabia 
• Strong written and verbal communication skills in English and Arabic (essential), with the ability to present complex information clearly and concisely.
• Ability to work independently and as part of a team in a fast-paced environment.

Preferred Qualifications:

• Curiosity - an insatiable appetite to understand customers’ challenges; a lifelong learner, coachable
• Hustler - bold, hard-working and an inner drive to hit targets
• Adaptability - you’re highly flexible and responsive to changing external conditions
• Communicator - creative, innovative, strategic

Why join us 

• Demand for online food delivery is growing really fast! In the last 5 years, just in the US, the overall market has expanded 10X from $10B to $100B, and could expand to $500bn- $1T by 2030.
• Changing the restaurant industry: You’ll be part of a team that helps restaurants succeed in online food delivery. 
• Collaborative environment: You will receive support and guidance from experienced colleagues and managers, helping you to learn, grow and achieve your goals, and you’ll work closely with other teams to ensure our customer’s success.

What else you need to know 

This role is based in our Riyadh office. As a company driven by innovation and continuous change, close collaboration is essential. We’re constantly reimagining our industry, creating new products, and refining our processes, and we do our best work together. That’s why all of our office-based teams work onsite, five days a week. 

Ready to join us as we serve those who serve others? 

#LI-Onsite

Location: Riyadh, KSA.
Years of Experience: 10+ years of relevant experience.
Working Arrangement: on-site.
Language Requirements: Fluency in English (written and spoken).

The main scope of this role is to own and guard enterprise-wide performance management, including KPI integrity, analytics, executive dashboards, and performance insights, ensuring leadership has accurate, timely, and decision-ready information to manage the business proactively. Reporting to the CSVO.

Key Requirements:

• 10+ years of experience in performance management, analytics, or BI roles

• Proven experience in executive-level reporting

• Enterprise Performance Management

• KPI Design & Governance

• Business Intelligence & Dashboards

• Data Analytics & Trend Analysis

• Financial KPI Interpretation

• Data Quality & Validation Controls

• IPO / Audit Readiness (Performance & Data)

Preferred Requirements:

• Master’s degree
• Exposure to IPO-ready or regulated environments

Other Qualifications:

• Bachelor’s degree in Business, Data Analytics, Engineering, or related field

• Analytical Rigor

• Attention to Detail

• Executive Communication

• Insight Storytelling

• Structured Problem Solving

• Stakeholder Management

• Judgment & Escalation Discipline

Key Responsibilities:

Dashboards & Reporting

• Lead enterprise dashboard safeguarding & monitoring.

• Approve KPI reporting formats.

• Ensure reporting timeliness.

• Review data consistency.

• Coordinate inputs across divisions.

• Escalate reporting breaches.

• Prevent inconsistent reporting.

Performance Analytics & Insights

• Analyze enterprise performance trends.

• Detect performance variances early.

• Generate executive insights.

• Validate data accuracy with Finance & GRC.

• Escalate material risks.

• Prevent reactive management.

If you would like to know more about the Global Consulting Bootcamp Visit: https://caseinpointco.com/global-consultant-bootcamp/
If you would like to know more about the MC Club Visit: https://menaconsultant.com/mc-club/