Role

We are looking for a Senior Threat Researcher to join our Threat Detection Group within ThreatLabz. This is Hybrid role, reporting to a leader in ThreatLabz Team . You will track the evolving threat landscape, analysing emerging threats and identifying TTPs to develop critical detection and protection signatures. As part of our world-class research arm, you will ensure millions of global users remain protected through advanced malware research and behavioural analysis.

What you’ll do (Role Expectations)

• Analyse browser-based threats, including HTML smuggling and phishing, to develop robust protections

• Research vulnerabilities across OWASP, Web API, and LLM Top 10 to author prevention signatures

• Conduct static and dynamic malware analysis to mitigate emerging threats and C2 frameworks

• Develop complex automation tools and prototypes to integrate research findings into Zscaler products

• Contribute to the global security community by publishing in-depth threat analysis blogs and research papers

Who You Are (Success Profile)

• You thrive in ambiguity. You're comfortable building the path as you walk it. You thrive in a dynamic environment, seeing ambiguity not as a hindrance, but as the raw material to build something meaningful.

• You act like an owner. Your passion for the mission fuels your bias for action. You operate with integrity because you genuinely care about the outcome. True ownership involves leveraging dynamic range: the ability to navigate seamlessly between high-level strategy and hands-on execution.

• You are a problem-solver. You love running towards the challenges because you are laser-focused on finding the solution, knowing that solving the hard problems delivers the biggest impact.

• You are a high-trust collaborator. You are ambitious for the team, not just yourself. You embrace our challenge culture by giving and receiving ongoing feedback—knowing that candor delivered with clarity and respect is the truest form of teamwork and the fastest way to earn trust.

• You are a learner. You have a true growth mindset and are obsessed with your own development, actively seeking feedback to become a better partner and a stronger teammate. You love what you do and you do it with purpose.

What We’re Looking for (Minimum Qualifications)

• 2+ years of dedicated experience in Cyber Security Research with expertise in web attack and DOM/JS analysis

• Proficiency in browser security and analysing/deconstructing payloads within browser environments

• Hands-on experience with malware debugging and reverse engineering using tools like IDA, x64dbg, or Ollydbg

• Strong understanding of TCP/IP, Application layer protocols, and vulnerabilities across OWASP and LLM Top 10

• Experience with automation scripting in Python, Ruby, Go, or Shell to synthesise threat intelligence

What Will Make You Stand Out (Preferred Qualifications)

• Professional security certifications such as OSCP or specialised degrees in Computer Science or Information Technology

• Proven ability to implement AI-powered automation and leverage GenAI models for threat research

• Advanced reverse engineering experience specifically related to file-less threats and complex exploit techniques

#LI-Hybrid

#LI-RG

Role 

We are looking for a Staff Threat Researcher to join our Threatlabz team. This is a hybrid role based in Mohali,reporting to the Senior Manager, Threat Research. As a key contributor to our threat research initiatives, you will lead the charge in identifying vulnerabilities and analyzing sophisticated malware within the Apple ecosystem. Your expertise in macOS and iOS system internals will drive the development of advanced detection strategies and strengthen our overall product defenses.

What you’ll do (Role Expectations)

• Perform static and dynamic analysis of macOS and iOS applications, firmware, and system internals to identify vulnerabilities and malicious functionality
• Reverse-engineer malware samples to decipher behavior, capabilities, and attack vectors while contributing to prevention strategies
• Research and maintain deep expertise in macOS security features, XNU kernel updates, and frameworks such as Endpoint Security and Network Extensions
• Develop custom tools and scripts to automate reverse engineering, binary analysis, and malware-related processing tasks
• Partner with engineering, QA, and threat intelligence teams to integrate new security features and harden product defenses

Who You Are (Success Profile)

• You thrive in ambiguity. You're comfortable building the path as you walk it. You thrive in a dynamic environment, seeing ambiguity not as a hindrance, but as the raw material to build something meaningful.
• You act like an owner. Your passion for the mission fuels your bias for action. You operate with integrity because you genuinely care about the outcome. True ownership involves leveraging dynamic range: the ability to navigate seamlessly between high-level strategy and hands-on execution.
• You are a problem-solver. You love running towards the challenges because you are laser-focused on finding the solution, knowing that solving the hard problems delivers the biggest impact.
• You are a high-trust collaborator. You are ambitious for the team, not just yourself. You embrace our challenge culture by giving and receiving ongoing feedback—knowing that candor delivered with clarity and respect is the truest form of teamwork and the fastest way to earn trust.
• You are a learner. You have a true growth mindset and are obsessed with your own development, actively seeking feedback to become a better partner and a stronger teammate. You love what you do and you do it with purpose.

What We’re Looking for (Minimum Qualifications)

• Proficiency in system-level languages including C, C++, Objective-C, Swift and deep knowledge of macOS architecture, Mach-O binary formats, and security mechanisms like SIP, TCC, and Gatekeeper
• Extensive hands-on experience with reverse engineering tools such as IDA Pro, Ghidra, Binary Ninja, Frida, and Wireshark
• Strong scripting skills, particularly in Python, for automating complex analysis and research tasks
• Proven ability to decompile, disassemble, and de-obfuscate closed-source binaries to reconstruct logic without source code access

What Will Make You Stand Out (Preferred Qualifications)

• Experience with Windows or Linux platforms for comparative threat analysis
• Prior professional track record in specialized malware analysis or vulnerability research
• Thorough understanding of network protocols and system-level communication mechanisms

#LI-Hybrid
#LI-RG

General Summary

The UX Researcher is an individual contributor responsible for delivering quality research insights for features and projects while developing research expertise and impact. This role handles standard research studies independently—from scoping and planning to execution and synthesis—collaborates with UX design, product, and engineering teams to inform roadmaps, and contributes to the overall quality of the team's insights. The UX Researcher works with guidance on complex or ambiguous problems, learns from senior team members, and grows capabilities across various research methodologies and data analysis techniques. This role requires solid research skills, effective communication of findings, and the ability to balance user needs with technical and business constraints.

Essential Duties & Responsibilities

• Delivers quality research insights for features and projects with appropriate guidance on complex or sensitive topics.
• Handles standard research studies independently, from initial scoping and participant recruitment through to execution and final synthesis.
• Creates research plans, information architectures (for testing), and data models aligned with product and business goals.
• Lead end-to-end IA projects to improve the structural organization of features.
• Triangulate data from various sources (qualitative logs, survey results, or usage data) within Excel.
• Collaborates with UX designers, product managers, and engineers throughout the product lifecycle to ensure user evidence informs technical and roadmap decisions.
• Conducts generative and evaluative user research and applies insights to help the team make informed product decisions.
• Uses research repositories correctly and maintains the consistency and findability of organizational knowledge.
• Creates research reports, journey maps, and personas to clearly communicate user needs, pain points, and mental models.
• Conducts usability testing independently and provides prioritized recommendations for iterative design improvements.
• Participates in research and design reviews, providing and receiving constructive feedback on methodology and synthesis.
• Represents user needs and behavioral data in project planning, sprint grooming, and feature discussions.
• Presents research findings clearly to the team and stakeholders, using storytelling to build empathy and drive action.
• Stays current with research methodologies, analysis tools, and behavioral science best practices.
• Documents research rationale, participant demographics, and raw data appropriately to ensure ethical standards and auditability.
• Responds to stakeholder feedback constructively, refining research questions or deep-diving into data to address business concerns.
• Contributes ideas to improve team research processes, such as streamlining recruitment or improving report templates.

Knowledge, Skills, and/or Abilities Required

• Solid competency across UX research disciplines, including study scoping, interview moderation, survey design, and qualitative synthesis with the ability to handle standard research projects independently.
• Developing strategic thinking with a clear understanding of how research insights connect to product goals and business KPIs.
• Experience using Jira to manage personal workflows and provide transparent status updates to cross-functional partners.
• Experience contributing to the documentation of new research processes and SOPs within Confluence.
• Advanced understanding of Information Architecture (labeling, navigation, and search).
• Expertise in Excel Pivot Tables and data manipulation to support complex synthesis and reporting.
• Ability to utilize PowerBI to validate research hypotheses with behavioral data.
• Deep understanding of user needs and project constraints, with the ability to design studies that provide high-value data within tight timelines or technical limitations.
• Experience using and contributing to research repositories (Marvin), ensuring that data is correctly tagged, organized, and accessible for the wider team.
• Capability in conducting mixed-methods research, effectively reviewing quantitative data (from Pendo) and applying those insights to qualitative discovery.
• Ability to collaborate effectively with product and engineering teams, ensuring that research findings are translated into clear technical requirements or design iterations.
• Clear communication skills with the ability to present findings to stakeholders and explain the "so-what" behind user behaviors.
• Proficient use of research tools, including Maze for unmoderated testing and FigJam for mapping, with highly organized and repeatable workflows.
• Ability to work independently on standard projects while proactively seeking guidance on complex methodological or political problems.
• Demonstrated commitment to research quality, data ethics, and the principles of user-centered design.
• Strong collaboration skills, adaptability, and a willingness to learn advanced research techniques or specialized domain knowledge.

Educational/Vocational/Previous Experience Recommendations

• Bachelor’s degree in Human-Computer Interaction (HCI), Psychology, Social Sciences, Cognitive Science, or a related behavioral science field.
• 4+ years of professional experience in a dedicated UX Research role, with a portfolio demonstrating solid skills in end-to-end research project management.
• Demonstrated competency in core research disciplines, including generative discovery, evaluative testing, survey methodology, and mixed-methods analysis.
• Experience delivering research work through the full project lifecycle, from initial stakeholder intake and study design to final analysis and executive presentation.
• Track record of effective collaboration with UX Design, Product, and Engineering teams, ensuring that research insights are integrated into the product roadmap and technical specifications.
• Proficiency in leveraging a modern research stack, including using Marvin for long-term insight management, Maze for scalable testing, and Pendo for quantitative validation.
• Ability to operate within professional project management frameworks, including managing project tasks in Jira and documenting/following team SOPs within Confluence.
• Track record of using Excel as a core tool for managing the research lifecycle and analyzing multi-source data.

Working Conditions

• Hybrid - Pune / Mumbai / Bangalore depending on location
• Minimal travel, occasional team meetings
• Mid-level IC position requiring good judgment and effective collaboration

About Us

Blueshift is the Intelligent Customer Engagement Platform (CEP), headquartered in San Francisco, that empowers leading B2C brands to drive truly personalized, 1:1 marketing across every channel. Founded by repeat entrepreneurs who previously built Mertado (acquired by Groupon) and were part of the early team at Kosmix (acquired by Walmart), Blueshift leverages AI, including Predictive, Generative, and Agentic AI, to automate customer engagement for clients like ClearScore, LendingTree, Udacity, and U.S. News. Backed by top-tier VCs including Nexus Venture Partners, Storm Ventures, and SoftBank Venture Asia, the company has raised a total of $65 million in venture funding and is consistently recognized as a market leader and a Deloitte Technology Fast 500 award recipient.

Blueshift is actively scaling its development center in Pune, India. As part of our team, you will drive innovation in cutting-edge technologies including machine learning, artificial intelligence, big data, and large-scale distributed data systems. This is an exciting career path for motivated individuals looking to build complex, impactful solutions that define the future of customer engagement.

AI Solutions Engineer II

As a Software Engineer in the AI Solutions team, you occupy a unique techno-functional position. You are not a researcher; you are an implementation specialist and problem-solver. You bridge the gap between our core AI infrastructure and real-world customer impact. You aren't just writing code; you are applying data engineering, analysis, and AI knowledge to help global brands realize the full potential of AI-driven marketing.

Responsibilities 

• End-to-End Solution Delivery: Lead the full lifecycle of custom AI projects—from initial customer design and technical architecture to testing and production implementation.
• Production Stewardship: Take ownership of the "last mile" of delivery. This includes triaging technical tickets, analyzing logs (Datadog/Kibana), and debugging production issues in customer-specific AI workflows.
• Applied Data Engineering: Use SQL, Python, and Spark to transform disparate, messy customer datasets into clean, high-performing inputs for our AI engine.
• Stakeholder Collaboration: Partner directly with customer marketing teams and internal Product Managers to explain technical logic and ensure AI solutions meet business objectives.
• Cross-Functional Collaboration: Partner with the other teams across Blueshift to optimize data pipelines and debug distributed systems.
• Agentic Productivity: Integrate AI agents (like GitHub Copilot or custom internal agents) into the development lifecycle to accelerate code generation, testing, and debugging.
• Innovation & POCs: Develop Proof of Concepts (POCs) for AI experiments, benchmarking results to simplify and automate customer marketing ideas.

Requirements

• Software Engineering Fundamentals: 4+ years of experience in a production environment. Strong grasp of Object-Oriented Programming (OOP), Git, and the full SDLC.
• The "Polyglot" Mindset: Expert-level SQL and Python are mandatory. You must have the agility to work in Ruby and Scala/PySpark as the solution requires.
• Production Grit: Proven experience in a ticket-solving environment. You are comfortable navigating existing codebases to identify bugs, perform root-cause analysis, and deploy stable fixes.
• Analytical Mindset: You are a "Data Analyst with an Engineering heart." You enjoy digging into data tables to understand why a recommendation was made and how to optimize it.
• Customer Centricity: Experience working directly with customers or marketing teams. You can communicate technical concepts to non-technical stakeholders and manage project timelines independently.
• Experience Plus: Direct experience with Recommender Systems.

Nice to Have

• Direct experience with AWS Data Platforms, Jenkins, and Docker.
• Background in the MarTech or AdTech industry.

Perks and Benefits

• Competitive salary along with stock option grants.
• Excellent hospitalisation, personal accident, and term insurance coverage.
• Located in a top-notch facility in Baner - one of the best neighbourhoods for tech startups.
• Daily catered breakfast, lunch, and snacks along with well-stocked pantry
• A team that cares about you.