So, what’s the role all about?

As a Data Engineer at NiCE, you will be joining a global team responsible for managing Oracle, Postgres, MySQLRDS databases. You will work alongside DBAs, DevOps, Engineering, and SRE teams to develop database strategies, frameworks, and best practices, with a focus on infrastructure as code. High availability is the number one priority with an emphasis on reliability and performance. Candidates should be able to develop a rapid understanding of our product portfolio and contribute to the reliability of our platform. Must work well within a fast-paced global and remote team environment and have strong communication and documentation skills. A strong work ethic and the ability to provide on-call 24x7x365 support on rotation are expected.

How will you make an impact?  

• Be a knowledge expert on all critical database activities such as replication, failover, archiving, performance tuning, reporting, scaling, capacity planning, and security.
• Refactor multiple legacy database processes for design and scalability that facilitate data integrity, client migration, and database schema changes in collaboration with the Engineering teams.
• Assist in tightening the database alerting procedures to help achieve the goal of 100% platform reliability.
• Provide guidance and support to Application Developers and QA teams on database-related projects and initiatives.
• Proactively plan and provide recommendations for capacity and resilience, with a strong focus on reliability.
• Collaborate with the Performance/Engineering teams on application SQL tuning and optimization.
• Provide excellent documentation and help to condense and publicize existing documentation.
• Proactively and regularly make recommendations for Database improvements.
• Provide in-depth evaluation and analysis of complex platform issues, resolving and preventing any critical incidents.

Have you got what it takes?

• Bachelor’s (mandatory) Degree or Master’s (preferred) in Computer Science, Engineering, Software Engineering, or a relevant field 
• At least 12+ years of proven experience with Postgres Database Management and Administration
• Proficiency in developing scripts using scripting languages such as Python, Perl, Bash, and YAML to automate the database maintenance and administration activities
• Experience with Linux-based infrastructure, Linux/Unix administration, and AWS.
• Experience with project management and workflow tools such as Jira, Version Control Systems such as GIT, etc.
• Experience with 24/7 support, backup, and recovery practices
• Stellar troubleshooting skills with the ability to spot issues before they become problems
• Exceptional coordination skills to work across global teams
• Time and project management skills, with the capability to prioritize and multitask as needed

What’s in it for you?

Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NICE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NICEr!

Enjoy NICE-FLEX!

At NICE, we work according to the NICE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere.

Requisition ID: 8894
Reporting into: Tech Manager, Cloud Operations
Role Type: Individual Contributor

Key Responsibilities

• Act as the lead engineer on large or complex client deploy projects
• Act as the lead engineer on product engineering projects to further develop our service
• Provide AWS subject matter expertise advice and assistance to pre-sales architects
• Installation, configuration, and ongoing management of O/S and AWS services.
• Implementing and maintaining custom client machine images and centralised configuration management to enable quick repeatable builds and auto-scaling.
• Maintaining high availability through proactive measures.
• Troubleshooting and resolving complex technical issues.
• Ensuring clients & partners are updated on current status of work and issues.
• Raise, investigate and resolve problems and known errors in line with the problem management process.
• Ability and willingness to proactively improve ways of working, automation and processes via our continual improvement Kanban board.
• Partake in an oncall rota to provide 24x7 4th line support for Ensono’s AWS clients.
• Proactively keep up to date on AWS services and developments.
• Act as the technical escalation point in the team for other members
• Act as team leader in Manager’s absence

Skills and Experience

• 12+ years’ experience in supporting highly customer-focused mission critical environments (e.g. high profile websites or enterprise infrastructure) essential.
• 6+ years’ experience of engineering, architecting, or supporting AWS solutions.
• Excellent O/S knowledge and experience in Linux or Windows with basic knowledge of the other. MCSE/RHCE or equivalent level of knowledge preferred.
• Experience of implementing and supporting AWS based instances and services (e.g. EC2, S3, EBS, ELB, RDS, IAM, Route53, Cloudfront, Elasticache, WAF etc.).
• Hold a number of current AWS Associate and Professional level Certifications ( Devops and Architect).
• Hold at least one AWS Certified Speciality certification (e.g. Security or Networking)
• Experience of building and maintaining scalable and auto-scaled environments using automation and configuration management tools (e.g. Cloudformation/Terraform and Ansible) beneficial or can be gained.
• Scripting ability in one or more of Python, Powershell, Bash, Perl
• Experience of using Git for version control
• Experience of working with or supporting containerized environments (ECS/EKS/Kubernetes/Docker)
• Experience of Jenkins or other CI/CD pipeline technology useful or can be gained.
• Good knowledge of TCP/IP.
• A degree in a computing-related discipline preferred or equivalent ability and knowledge.
• Excellent written and verbal communication skills.
• Experience working in an ITIL environment beneficial.
• Desire to continually grow, develop and improve.
• Must be independent, self-motivated, a self-starter and possess a good working attitude.
• Client focused and results driven – a consistently high performer.
• Able to make independent judgement and coordinate the group when required.
• Able to implement supportable solutions and make the complex simple.
• Able to perform as a role model and resident expert within the team.
• Able to professionally represent the company at events (e.g. user groups, conferences).

About Us (Ensono)

 Ensono is an expert technology adviser and managed service provider. As a relentless ally, we accelerate clients’ digital transformation to achieve business outcomes that stand to last. Our dedicated team helps organizations optimize today’s systems across any hybrid environment with services such as consulting, mainframe and application modernization, public cloud migration and cloud-native development. With certified experts in AWS, Azure and Google Cloud and recognized as Microsoft Datacenter Transformation Partner of the Year, Ensono has over 3500+ associates globally and is headquartered in greater Chicago.

We care about your success, offering comprehensive strategic and managed services for mission-critical applications. Our Advisory and Consulting services can help upfront with an application strategy or find the right places for your applications – whether it’s public, multi or hybrid cloud, or mainframe. And because we span across all mission-critical platforms, we can meet you wherever you are in your digital transformation journey, with 24/7 support when you need it. We are your relentless ally, flexing with you when challenges emerge so you don’t feel stuck in place. With cross-platform certifications and decades of experience, our technology experts have become an extension of your team so you’re continuously innovating – doing more with less while remaining secure. And that’s just the beginning.

Job Summary

This is an exciting opportunity to join a friendly team working on some of the hottest AWS technologies. This team is primarily focused on the deployment, automation and support of mission-critical client solutions in AWS.

You will be working on a variety of projects and environments for household names using the latest technology including AWS, Terraform, Ansible, Powershell, Datadog, Jenkins, Bitbucket, Jira, Containers etc.   Learning, collaborating, training and certification are strongly encouraged, and opportunities to do so will be provided.

The successful candidate will be someone who can demonstrate a genuine desire and passion for AWS, client service and automation.

Key Responsibilities:

• Act as the lead engineer on large or complex client deploy projects
• Act as the lead engineer on product engineering projects to further develop our service
• Provide AWS subject matter expertise advice and assistance to pre-sales architects
• Installation, configuration, and ongoing management of O/S and AWS services.
• Implementing and maintaining custom client machine images and centralised configuration management to enable quick repeatable builds and auto-scaling.
• Maintaining high availability through proactive measures.
• Troubleshooting and resolving complex technical issues.
• Ensuring clients & partners are updated on current status of work and issues.
• Raise, investigate and resolve problems and known errors in line with the problem management process.
• Ability and willingness to proactively improve ways of working, automation and processes via our continual improvement Kanban board.
• Partake in an oncall rota to provide 24x7 4^th line support for Ensono’s AWS clients.
• Proactively keep up to date on AWS services and developments.
• Buddy new members of the team and train other teams
• Act as team leader and technical escalation point in Manager’s absence

Skills and Experience:

• 8+ years’ experience in supporting highly customer-focused mission critical environments (e.g. high profile websites or enterprise infrastructure) essential.
• 3+ years’ experience of engineering, architecting, or supporting AWS solutions.
• Excellent O/S knowledge and experience in Linux or Windows with basic knowledge of the other. MCSE/RHCE or equivalent level of knowledge preferred.
• Experience of implementing and supporting AWS based instances and services (e.g. EC2, S3, EBS, ELB, RDS, IAM, Route53, Cloudfront, Elasticache, WAF etc.).
• Hold a number of current AWS Associate and Professional level Certifications
• Hold at least one AWS Certified Speciality certification (e.g. Security or Networking )
• Experience of building and maintaining scalable and auto-scaled environments using automation and configuration management tools (e.g. Cloudformation/Terraform and Ansible) beneficial or can be gained.
• Scripting ability in one or more of Python, Powershell, Bash, Perl
• Experience of using Git for version control useful
• Experience of working with or supporting containerized environments (ECS/EKS/Kubernetes/Docker)
• Experience of Jenkins or other CI/CD pipeline technology useful or can be gained.
• Good knowledge of TCP/IP.
• A degree in a computing-related discipline preferred or equivalent ability and knowledge.
• Excellent written and verbal communication skills.
• Experience working in an ITIL environment beneficial.
• Desire to continually grow, develop and improve.
• Must be self-motivated, a self-starter and possess a good working attitude
• Client focused and results driven
• Able to implement supportable solutions and make the complex simple.
• Able to perform as a role model within the team.

Shift Timing: 5:30 PM to 2:30 AM

So, what’s the role all about?

We are seeking a highly skilled Senior Cloud DevOps Automation Engineer to join our team. The ideal candidate will have extensive experience in automating infrastructure and application deployment using a variety of tools and platforms. This role requires a deep understanding of DevOps practices, infrastructure as code, and cloud services, with a focus on Python programming, Kubernetes, Terraform, AWS, and Ansible.

How will you make an impact?

• Infrastructure Automation: Design, implement, and manage infrastructure as code using Terraform and Kubernetes for scalable and reliable infrastructure deployment.
• Cloud Management: Leverage AWS services to design and manage cloud infrastructure, ensuring high availability, security, and performance.
• Configuration Management: Utilize Ansible to automate configuration management, software deployment, and orchestration.
• Scripting & Automation: Write and maintain Python scripts for automation tasks, integrating various tools and services.
• Monitoring & Troubleshooting: Implement monitoring and logging solutions to ensure the health and performance of the infrastructure and applications, and troubleshoot issues as they arise.
• Collaboration: Work closely with development, PS, and operations teams to ensure smooth deployment and operation of applications.
• Security Compliance: Ensure that the infrastructure and deployment processes comply with industry security standards and best practices.

Have you got what it takes?

• Total 5+ and Programming Experience: 3+ years of development experience in Python. 
• Extensive experience with Kubernetes for container orchestration and management.
• Container deployments experience using helm. 
• Application deployment and configuration using ansible.
• Managing AWS infrastructure using terraform.
• In-depth knowledge of AWS services and best practices for cloud architecture and management.
• Strong knowledge of Linux/Unix systems
• Knowledge of Puppet
• Education Level: B.E/B.Tech/MTech/M.Sc. in Computer Science/IT preferred (or any engineering field considered) or equivalent.
• Certifications: AWS Certified DevOps Engineer, Certified Kubernetes Administrator (CKA), or similar certifications.
• Good coding skills in major languages such as Python or Perl
• Proven ability to learn new technologies quickly.
• Ability to work effectively with distributed team
• Ability to work in high pressure, highly flexible environment against both short and long-term objectives
• Passionate about technology and solving IT operations-focused problems.
• Must be detail oriented, task driven, and have excellent communication skills. Customer service focus is key.
• Ability to work effectively with staff, peers, and others in and outside the organization to accomplish goals, objectives and to identify and resolve problems

What’s in it for you?

Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NiCE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NiCEr!

Enjoy NiCE-FLEX!

At NiCE, we work according to the NiCE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere.

Requisition ID: 10338
Reporting into: Director
Role Type: Individual Contributor