• Be part of an agile team to develop scalable, highly available core platform services.
• Participate and contribute to requirements analysis and architecture.
• Collaborate with product managers, architects, engineering leaders and test engineers.
• Understand performance and scalability principles and apply when developing software.
• Document and communicate clearly architecture and implementation solutions.
• Troubleshoot and support current platform in production.
• This position requires the ability to be part of on-call rotation, troubleshooting customer issues and drive issues to resolution.

• 8+ years of industry experience in server-side development.
• 4+ years of Java backend development.
• Experience with any public cloud platform.
• Deep knowledge and experience in building Spring Framework applications.
• Strong Computer Science fundamentals in design, data structures, algorithms, problem solving and complexity analysis.
• Strong multithreading knowledge and experience.
• Experience in designing and implementing RESTful and RPC interfaces.
• Experience in applying design patterns and separating concerns in a distributed system.
• Experience architecting, developing and deploying internet scale, distributed and mission critical services.
• Strong understanding of event-driven systems.
• Experience working with SQL and NoSQL databases and caches.
• Experience working within an Agile/Scrum team.
• Positive, self-motivated and enthusiastic attitude with a strong-sense of ownership.
• Strong communication skills, both verbal and written.

Benefits:

• Five9 Shares
• Bonus Scheme
• 10% Flexi Benefit
• Meal Allowance
• Medical Insurance
• Life Insurance 
• 25 day Annual Leave + Public Holidays

Our Voice division is seeking a Senior DevOps Engineer to lead the automation of voice technology deployments across both on-premise data centers and public cloud environments. This is a high-impact role where you'll help shape the infrastructure that powers critical voice services, supporting both scalability and operational excellence.

Key Responsibilities

• Design, develop, and maintain Infrastructure as Code (IaC) frameworks to automate deployment of voice technologies.
• Own and operate automation pipelines and infrastructure in a distributed, production-grade environment.
• Lead IaC and DevOps best practices, ensuring systems are reliable, scalable, and secure.
• Drive initiatives to modernize and optimize voice platform automation.
• Analyse recurring network or platform incidents and introduce automation to reduce operational risk.
• Deliver clear documentation and handoffs to operational teams to ensure seamless support and transition.
• Provide technical guidance and support to operations and engineering teams when needed.
• Promote a collaborative, agile work culture aligned with continuous delivery and DevOps principles.
• Champion the customer experience by building reliable systems that support Five9's voice infrastructure.

Required Qualifications 

• 5+ years of experience in engineering roles focused on DevOps, operations, or infrastructure preferably within telecom or service provider environments. 
• Proven hands-on experience with automation frameworks such as Ansible and Terraform, including writing and maintaining reusable modules.
• Solid knowledge of AWS and GCP services with experience developing and deploying cloud-native infrastructure components.
• Proficiency in Unix/Linux systems, emphasizing CLI-based administration and shell scripting.
• Experience designing and integrating RESTful APIs and web service workflows.
• Strong background in CI/CD pipelines using GitLab, GitHub Actions, or similar platforms.
• Excellent written and verbal communication skills in English; able to work effectively in distributed, cross-functional teams.

Benefits:

• Five9 Shares
• Bonus Scheme
• 10% Flex Benefit
• Meal Allowance
• Medical Insurance
• Life Insurance 
• 25 day Annual Leave + Public Holidays

Our global voice team is looking for a committed, experienced Senior Software Engineer who is passionate about creating high performing, scalable, and resilient mission critical services that are the foundation of Five9’s next generation contact center platform. You will have the opportunity to combine what you already know with new learnings, crafting a bespoke solution that serves our customers and partners.

Responsibilities:

• Participate in an Agile scrum team which practices DevOps.
• Write clean and well-documented code and tests.
• Deliver your code as part of an overall solution running in the public cloud.
• Develop and enhance our Media Server to support real-time integrations with Large Language Models (LLMs) and other AI services.

Required Skills:

• 5+ years professional experience in software development, with some being written in C and/or C++.
• Hands-on experience writing software for real-time communications signaling and media protocols (SIP, RTP, etc.).
• Ability to methodically troubleshoot complex systems.
• Excellent communication and organization skills, and a sense of ownership.

 Technical Skills:

• Modern C++ (C++17+), RTP/SIP, audio codecs, SIP/SDP, ASR/TTS integration, AI APIs, cloud platforms (AWS/Azure/GCP), CI/CD, containers, SRE principles.

Benefits:

• Five9 Shares
• Bonus Scheme
• 10% Flexi Benefit
• Meal Allowance
• Medical Insurance
• Life Insurance 
• 25 day Annual Leave + Public Holidays

Our global voice team is looking for a committed, experienced Senior Software Engineer who is passionate about creating high performing, scalable, and resilient mission critical services that are the foundation of Five9’s next generation contact center platform. You will have the opportunity to combine what you already know with new learnings, crafting a bespoke solution that serves our customers and partners.

Responsibilities:

• Participate in an Agile scrum team which practices DevOps.
• Write clean and well-documented code and tests.
• Deliver your code as part of an overall solution running in the public cloud.
• Develop and enhance our Media Server to support real-time integrations with Large Language Models (LLMs) and other AI services.

Required Skills:

• 3+ years professional experience in software development, with some being written in C and/or C++.
• Ability to methodically troubleshoot complex systems.
• Excellent communication and organization skills, and a sense of ownership.

Preferred Skills:

• Hands-on experience writing software for real-time communications signaling and media protocols (SIP, RTP, etc.).

 Technical Skills:

• Modern C++ (C++17+), RTP/SIP, audio codecs, SIP/SDP, ASR/TTS integration, AI APIs, cloud platforms (AWS/Azure/GCP), CI/CD, containers, SRE principles.

Benefits:

• Five9 Shares
• Bonus Scheme
• 10% Flexi Benefit
• Meal Allowance
• Medical Insurance
• Life Insurance 
• 25 day Annual Leave + Public Holidays

The team

The Core Applications team takes pride in providing exceptional support and innovative solutions for a diverse range of essential applications and tools, including our Nimbus component library.
We have a passion for excellence. Our dedicated team is committed to optimising user experiences, streamlining workflows, and enhancing productivity across the board. Whether empowering agents with intuitive interfaces, empowering supervisors with powerful management tools, or enabling seamless access to critical applications via multiple platforms, we strive to deliver with utmost efficiency and customer satisfaction.
Our mission is to shape the future of Five9, where innovation and collaboration go hand in hand as we strive to build a world-class ecosystem of integrated solutions that cater to the ever-evolving needs of our valued users.

Role purpose

This role of a Sr Software Engineer– Frontend in the Core Applications team is to develop, maintain, and advance the component library across Five9. Responsibilities include software design and development, testing and documentation across our React component library. A passion for developing consistent, high-quality, and performant user interfaces is a necessity.

How you contribute

• Build Reusable, Responsive, and WCAG Accessible components for our design system and web applications. Translate Figma designs into component code to align with design specifications.
• Maintain and Organize the Design Token system, bootloader, and codemods in collaboration with other Nimbus developers and the design team.
• Continuously Improve our React component library with the latest in frontend packages, patterns, and best practices.
• Ensure Seamless Deployment by implementing CI/CD unit tests, integration tests, and visual regression tests, publish, and communicate component library enhancements.
• Collaborate closely with our cross-functional teams including the design team, product managers, UI Architects, and other frontend developers to build new components and make improvements to existing components.
• Advocate and Propose standards, best practices, and guidelines, to ensure high-quality scalable and maintainable code.
• Mentor and Support other team members with quality-focused code reviews, strategic planning, and knowledge-sharing approach.

Skills, competencies and qualifications

Required:

• 5+ years of post-internship experience with React and TypeScript.
• Strong proficiency in semantic HTML, CSS (preferably SCSS), and JavaScript.
• Experience with component libraries, design systems, and design tokens.
• Have a keen-eye with attention to detail, and problem-solving skills.
• Strong expertise in Web Content Accessibility Guidelines (WCAG).
• Experience with frontend tooling and migration (preferably Vite and Codemod)
• Experience with testing (e.g. React Testing Library, Enzyme, Cypress, Chromatic).
• Experience working closely with designers using Figma.
• Excellent English communication skills, both verbal and written, with a proactive approach to collaboration.
• Self-motivated, enthusiastic, and ownership-driven, with a strong commitment to delivering solutions.
• Bachelor’s degree (or equivalent) in relevant discipline.

Desirable:

• Experience with Tokens Studio and Style Dictionary for managing Design Tokens
• Experience with Storybook.
• Experience with bundlers (e.g. Rollup),
• Deep understanding of CORS, CDNs, i18n

Benefits:

• Five9 Shares
• Bonus Scheme
• 10% Flexi Benefit
• Meal Allowance
• Medical Insurance
• Life Insurance 
• 25 day Annual Leave + Public Holidays

The mission of Speechify is to make sure that reading is never a barrier to learning.

Over 50 million people use Speechify’s text-to-speech products to turn whatever they’re reading – PDFs, books, Google Docs, news articles, websites – into audio, so they can read faster, read more, and remember more. Speechify’s text-to-speech reading products include its iOS app, Android App, Mac App, Chrome Extension, and Web App. Google recently named Speechify the Chrome Extension of the Year and Apple named Speechify its App of the Day.

Today, nearly 200 people around the globe work on Speechify in a 100% distributed setting – Speechify has no office. These include frontend and backend engineers, AI research scientists, and others from Amazon, Microsoft, and Google, leading PhD programs like Stanford, high growth startups like Stripe, Vercel, Bolt, and many founders of their own companies.

Overview

With the growth of our iOS app, being the #18 productivity app in the App Store category and also our recent recognition as Apple's 2025 Design Award for inclusivity, we find the need for a Senior iOS Engineer to help us support the new user base as well as work on new and exciting projects to push our missing forward.   

This is a key role and ideal for someone who thinks strategically, enjoys fast-paced environments, passionate about making product decisions, and has experience building great user experiences that delight users.

We are a flat organization that allows anyone to become a leader by showing excellent technical skills and delivering results consistently and fast. Work ethic, solid communication skills, and obsession with winning are paramount. 

Our interview process involves several technical interviews and we aim to complete them within 1 week. 

What You’ll Do

• Opportunity to lead key engineering and product decisions
• Actively shipping production code for the Speechify iOS app
• Work within a dedicated product team
• Participate in product discussions to shape the product roadmap
• Maintain and enhance the existing complex app architecture

An Ideal Candidate Should Have

• Experience. You've worked on products that scaled to a large user base
• Track record. You have worked on various products from inception to decent traction. You have been responsible for engineering the product
• Customer obsession. We expect every team member whose responsibilities directly impact customers to be constantly obsessed about providing the best possible experience
• Product thinking. You make thoughtful decisions about the evolution of your product and support internal teams and designers into taking the right direction
• Speed. You work quickly to generate ideas and know how to decide which things can ship now and what things need time
• Focus. We’re a high-growth startup with a busy, remote team. You know how and when to engage or be heads down
• Technical skills. Swift, SwiftUI

Technical Requirements:

• Swift Programming Language
• SwiftUI experience
• Experience in Multithreading Programming
• Working with CI/CD infrastructure
• Experience with Fastlane
• SOLID principles, the ability to write every single class according to SOLID
• Experience with Git and understanding of different Git strategies

What We offer:

• A fast-growing environment where you can help shape the company and product
• An entrepreneurial crew that supports risk, intuition, and hustle
• The opportunity to make a big impact in a transformative industry
• A competitive salary, a collegiate atmosphere, and a commitment to building a great asynchronous culture
• Work on a product that millions of people use and where daily feedback includes users sharing that they cried when they first found the product because it was so impactful on their lives
• Support people with learning differences like Dyslexia, ADD, Low Vision, Concussions, Autism, and Second Language Learners, and give reading superpowers to professionals all over the world
• Work in one of the fastest growing sectors of tech: Intersection of Artificial Intelligence and Audio

Think you’re a good fit for this job? 

Tell us more about yourself and why you're interested in the role when you apply.
And don’t forget to include links to your portfolio and LinkedIn.

Not looking but know someone who would make a great fit? 

Refer them! 

Speechify is committed to a diverse and inclusive workplace.

Speechify does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.

Are you passionate about working with the most cutting-edge technologies, including AI, big data analytics, LLMs, data mining, and business intelligence (BI)? Are you looking to become part of a world-class engineering team? Do you aspire to contribute to a globally recognized, pre-IPO leader in technology?

As a Senior Software Engineer, you will contribute to the design and development of AI-driven architectures that power our next-generation intelligent customer engagement platforms. Your contributions will help shape AI-powered customer experiences, enhancing the intelligence and efficiency of our service platforms.

Job Responsibilities:

• Develop and enhance a cloud-based data foundation system and AI agent platform. This involves leveraging AI/ML models, applying prompt engineering techniques, and conducting data analysis across structured, semi-structured, and unstructured data. Utilize technologies such as data and pattern mining, business intelligence (BI), and data transformation and processing.
• Collaborate with cross-functional teams, including data scientists, software engineers, product managers, and business stakeholders, to deliver a high-performance, reliable, scalable service with assured AI quality.
• Contribute to architectural discussions, providing technical design input and ensuring alignment with the overall technology roadmap while adopting best practices effectively and independently.
• Participate in shaping the engineering roadmap, ensuring solutions are scalable and extensible while meeting business needs.
• Support and mentor junior engineers, fostering a collaborative and innovative development culture.
• Stay up-to-date with industry trends, emerging technologies, and advancements in AI and data engineering.

Qualifications:

• Bachelor's or Master's degree in Computer Science, Engineering, or a related field.
• 5+ years of experience in backend development for cloud-based services, with a strong focus on scalability, reliability, and performance.
• Proficiency in Java, Python, C++, C#, Kotlin, Scala, or similar languages.
• Experience building and optimizing data-intensive services, including data processing, transformation, storage, and retrieval at scale.
• Strong problem-solving skills and ability to design scalable solutions for AI-driven services.
• Strong written and verbal English communication skills.
• Prior experience with data platforms and/or AI services is highly desirable.
• Experience working with distributed data platforms and modern data architectures, such as Apache Spark, Databricks, Kafka, Delta Lake, or similar is a desirable.
• Experience in data science and practical experience applying AI/ML models is a plus.

Additional Notes:
This position will follow a hybrid work model.

Senior Product Designer (UX/UI) wanted to join our dynamic team at the Lisbon, Porto or Faro offices in Portugal.

The opportunity:

We are seeking a passionate and talented Senior Product Designer (UX/UI) to join our dynamic team in Portugal. This hybrid role is ideal for a highly skilled individual who excels in best-in-class user experience and user interface design and is eager to craft exceptional digital experiences that drive engagement and conversion. You will be at the forefront of digital design, problem solving with user-centricity at the core, and working collaboratively within a cross-functional team to craft delightful and impactful solutions for a diverse range of projects.

Please note that this job is a full-time perm position in Portugal, but the selection process will be conducted in English.

Please send over your CV in English.

What you’ll be doing:

You are a highly motivated, self-sufficient, and top-tier Senior Product Designer (UX/UI) with a drive to create exceptional digital experiences. Your passion for user experience and user interface design pushes you to find smarter, more effective ways of delivering high-quality outcomes, underpinned by a meticulous attention to detail across both concept and execution.

You understand the critical role of bridging the gap between UX and UI, bringing end-to-end expertise across products, services, devices, and channels. From defining user journeys and interaction models to refining visual design, micro-interactions, and component behaviour, you ensure every element is considered, consistent, and purposeful.

You will play a key role in shaping digital products and services end-to-end, working across the full design spectrum—from early discovery and experience definition through to polished, high-fidelity UI execution—while leading design thinking across complex and sometimes ambiguous problem spaces.

What we want from you:

• Proven ability to work autonomously and lead design within complex, fast-paced environments, often with incomplete or evolving requirements
• Strong experience in stakeholder management, with the ability to challenge, influence, and align senior stakeholders across disciplines
• Demonstrated ability to frame problems, define opportunities, and shape product direction, not just respond to briefs
• Proven ability to operate as a true end-to-end product designer, seamlessly transitioning between UX strategy, interaction design, and high-fidelity UI execution without loss of quality
• Confident working across a variety of clients, sectors, and problem spaces, quickly building domain understanding and adapting approach to different levels of design maturity and stakeholder expectations
• Comfortable operating within BAU and retained delivery models, balancing pace and quality while managing multiple workstreams, priorities, and stakeholders
• Strong experience working with complex, tokenised design systems, with a deep understanding of component architecture including variants, properties, and scalable design patterns
• Solid understanding of responsive design principles and behaviour logic, ensuring consistent and high-quality experiences across devices and platforms
• Advanced proficiency in Figma, with the ability to create scalable, well-structured design files that support collaboration, handover, and systemisation
• Experience working across multiple brands and visual identities, with the ability to adapt design approach while maintaining consistency, quality, and alignment to brand guidelines
• Ability to produce high-quality supporting design artefacts beyond core product UI, including prototypes, presentations, and visual assets (e.g. release notes, comms materials) to support stakeholder alignment, internal communication, and user research
• Expertise in translating user research and data into actionable insights, driving informed design decisions and building stakeholder confidence
• Strong communication and storytelling skills, with the ability to clearly articulate design rationale, trade-offs, and recommendations
• Deep understanding of accessibility standards, conversion principles, and user-centred design best practices

What we can offer you:

Alongside the opportunity to work with some of the most exciting brands around the world, we’ll also prioritise your career development and help you grow your skills. We’ll empower you to make a difference, allow you to be yourself, and respect who you are.

We offer a great benefits package including  training opportunities, medical insurance, Dental insurance, Meal cards, social events, family friendly policies, discounts with hundreds of retailers and much more.

Our culture thrives on our core values, designed for impact-driven individuals: Heart, Brains and Courage.

We lead with Heart, fostering empathy and trust where genuine connections and human-centric work flourish.
We empower your Brains for innovation, valuing relentless curiosity and collaborative intelligence to solve complex challenges.
And we champion Courage, inspiring you to speak up, embrace experimentation, and advocate for bold solutions that push our thinking to be better than yesterday.

AT VML Enterprise Solutions

Our Enterprise Solutions division houses strategic consultants, creative and technical architects and skilled developers and operators that together help some of the world’s leading organisations to deliver outstanding digital experiences across all major routes to market worldwide: marketplaces, online retailers, D2C, B2B and social platforms. With over 4,200 experts in 55 operational centres across 34 countries, our capabilities span the entire buying journey from customer acquisition, through engagement, to conversion and loyalty, driving multi-channel growth for world-leading brands.

We work with some of the most exciting brands such as The Coca-Cola Company, EY, Bosch, Unilever, Ford, DFS, Mercedes-Benz, Johnson & Johnson, Nestlé, Sainsbury’s, Selfridges, Shell and Tiffany & Co. We’ve built over 500 platforms for brands and retailers and generate in excess of $29bn annually for our clients and work with over 50 strategic partners including Adobe, SAP, Salesforce, HCL, Shopify, Sitecore, BigCommerce, commerce tools and Acquia. Our reputation is based on our people, and we believe we have some of the best in the business.

As our business grows internationally, we’re looking for new people to join us on our journey to inspire and take a key role in shaping some of the best commerce solutions, services, and websites in the world. Working as a team, no problem is insurmountable; we share in our client’s successes and believe that anyone can show creative bravery no matter what their role is in the team.

#LI-EMEA

CX Manager required to join our leading Customer Experience Team. 

What you’ll be doing:

• Account & Project Management  
• Main client point of contact for multiple clients, spanning different industries but all under the web / eCommerce umbrella  
• Get to understand a clients’ businesses and challenges in order to solve critical problems with strategic, cutting edge and innovative solutions  
• Central point of contact for all internal specialists to feed into e.g. UX/UI/consultancy/data/AI/developers and analytics  
• Create and manage statements of work, resourcing needs and timelines to ensure delivery against client-approved timings and budget 
• Commercially minded, able to create and manage budgets and monitor costs and ROI 
• Build strong client relationships to create a pipeline of future work  

Creative Management  

• Prepare and present creative briefs for UX/UI designers & copywriters and present creative visuals and copy back to the client 
• Customer Experience Mapping / Research projects 
• Manage research projects, ensuring projects remain on track and align with SOWs.  

Proposal Writing  

• Collaborate with your clients and your colleagues to scope and cost projects, create proposals and present compelling, business critical proposals  
• Actively seek and support the growth of your accounts by spotting new business opportunities, nurturing existing and new relationships and helping to strategically inform the future success of your clients’ businesses  

What you should have:

• Ability to constructively challenge the client / brief, and pull together the relevant skillsets to exceed client expectations   
• Experience of growing accounts – able to hunt down opportunities and create proposals that answer client needs   
• Ability to think strategically and to prioritise among competing tasks   
• Proven track record of managing multiple accounts & projects in a digitally creative environment   
• Understanding of customer touchpoints along the digital customer journey   
• Ability to write design briefs, think creatively and add value  
• Excellent problem-solving skills – able to work as the go between different roles within the CX team, client and delivery teams to ensure projects progress and are delivered to the highest quality  
• Good self-motivation, strong sense of initiative and ability to work under pressure and deliver on time   
• Excellent analytical skills, so that you can devise and implement strategies to benefit both Client and customer  
• Commercially focussed and comfortable with estimating, budget management and holding tight reigns on costs  
• Strong communication skills with the ability to communicate with multiple stakeholders both internally and with the client, at all levels  
• Strong written skills – ability to write proposals/presentations, and distil complex presentations, or in-depth research into bite sized information   
• Extremely organised, efficient and calm, able to get up to speed quickly  

What we can offer you:

Alongside the opportunity to work with some of the most exciting brands around the world, we’ll also prioritise your career development and help you grow your skills. We’ll empower you to make a difference, allow you to be yourself, and respect who you are.

Permanent only:
We offer a great benefits package including  training opportunities, medical insurance, Dental insurance, Meal cards, social events, family friendly policies, discounts with hundreds of retailers and much more.

Our culture thrives on our core values, designed for impact-driven individuals: Heart, Brains and Courage.

We lead with Heart, fostering empathy and trust where genuine connections and human-centric work flourish.
We empower your Brains for innovation, valuing relentless curiosity and collaborative intelligence to solve complex challenges.
And we champion Courage, inspiring you to speak up, embrace experimentation, and advocate for bold solutions that push our thinking to be better than yesterday.

At VML Enterprise Solutions

Our Enterprise Solutions division houses strategic consultants, creative and technical architects and skilled developers and operators that together help some of the world’s leading organisations to deliver outstanding digital experiences across all major routes to market worldwide: marketplaces, online retailers, D2C, B2B and social platforms. With over 4,200 experts in 55 operational centres across 34 countries, our capabilities span the entire buying journey from customer acquisition, through engagement, to conversion and loyalty, driving multi-channel growth for world-leading brands.

We work with some of the most exciting brands such as The Coca-Cola Company, EY, Bosch, Unilever, Ford, DFS, Mercedes-Benz, Johnson & Johnson, Nestlé, Sainsbury’s, Selfridges, Shell and Tiffany & Co. We’ve built over 500 platforms for brands and retailers and generate in excess of $29bn annually for our clients and work with over 50 strategic partners including Adobe, SAP, Salesforce, HCL, Shopify, Sitecore, BigCommerce, commerce tools and Acquia. Our reputation is based on our people, and we believe we have some of the best in the business.

As our business grows internationally, we’re looking for new people to join us on our journey to inspire and take a key role in shaping some of the best commerce solutions, services, and websites in the world. Working as a team, no problem is insurmountable; we share in our client’s successes and believe that anyone can show creative bravery no matter what their role is in the team.

#LI-EMEA #LI-AS3 #LI-HYBRID

In this pivotal role as a Senior Network Engineer, you will join a team of experienced network engineers at the forefront of shaping and expanding the worldwide infrastructure of a dynamic and growing company. Your core mandate will involve implementing and operating cutting-edge enterprise network solutions. Guided by our strategic vision, you will assist in deploying key initiatives in Europe and in other parts of the globe.

Main duties and responsibilities

• Planning, documenting, and performing network changes/extensions.
• Orchestration of firewall rules and underlying network settings.
• Designing and documenting the corporate network architecture (LAN/WAN/WLAN/SECURITY).
• Network security experience and awareness.
• Operating and monitoring of the corporate network infrastructure.
• Providing next level network infrastructure related support.
• Designing network aspects of disaster recovery and operational security.
• Maintaining, auditing, and improving corporate network & security standards.
• Performing network related root cause analysis (RCA) and problem resolution.
• Defining, monitoring, and reporting KPIs for network services/devices.
• Managing proof of concepts, feasibility studies and other corporate initiatives.
• Hands-on experience in SDWAN technology, network design, and implementation preferred.
• Acting as project leader for network related activities/projects.

Reporting and collaboration

• The holder of the position reports directly to Senior Networking management.
• The position requires excellent communications skills along inter-department collaboration.

Profile and education

• Relevant network/IT related education (academic degree preferred).
• Must have or be actively working towards certifications such as CCNP, PCNSA, or PCNSE.
• Excellent understanding of corporate network & data center application architecture concepts.
• Excellent analytic skills.
• Excellent understanding of these technical areas below:
• Security & firewall infrastructure (Palo Alto, Multivendor) - mandatory
• Network infrastructure (Cisco, Arista) - mandatory
• Cloud platforms (AWS, Azure, Google Cloud)
• Wireless network infrastructure (Aruba HPE wireless cloud central)
• VPN technologies/infrastructure
• Network design/management
• Network automation
• Network technologies (Layer1-Layer4)
• Good communication & technical writing skills.
• Good team player.
• Independent, goal-oriented, and self-motivating personality.
• Passion to deliver high quality standard levels.
• Accuracy and high-risk awareness.
• Excellent English language skills (oral & written).
• Willingness to travel and to perform standby on-calls.

Specific skills and knowledge

• Min 5 years of professional experience in senior network engineering roles.
• SolarWinds configuration and management.
• Practical experience in enterprise network & security Plan/Build/Run setup.
• Hands-on experience with Palo Alto firewalls, Arista switches, and Aruba wireless solutions.
• Work experience within an international/multicultural environment preferred.
• Ability to work with teams distributed in different time zones.

Benefits:

• Five9 Shares
• Bonus Scheme
• 10% Flex Benefit
• Meal Allowance
• Medical Insurance
• Life Insurance 
• 25 day Annual Leave + Public Holidays

Programme Manager wanted to join our team in Portugal.

The opportunity:

You will lead teams to deliver high quality, complex projects on budget and within a specified timeframe to achieve the potential benefits defined in the business case.  You'll work closely with the Account Director to achieve productivity goals and contribute to the organisation’s overall success.

What you’ll get to do:

• Accountable for all delivery across the programme
• Analyse, evaluate, and overcome programme risks, and produce accurate programme reports for management and stakeholders
• Maintain organisational standards of satisfaction, quality, and performance, including the creation and implementation of ways of working at the start of a programme
• Create and implement effective ways of working at the start of the programme and ensure these are adhered to throughout the project lifecycle
• Track and manage dependencies between projects and workstreams, creating programme level plans to ensure these are addressed
• Ensure programme goals are reached by keeping the workstreams updated on progress and any changes that need to be made.
• Provide support and guidance to project managers within your account and line management for several project managers outside of your account.
• Maintain a resource plan showing resource commitment across the projects and keep track of potential end dates in association with functional lead personnel
• Track resource requests and manage fulfilment of these requests internally or externally as appropriate
• Develop strong relationships with VML team members and client stakeholders at all levels
• Work with the client to understand their vision and plan the programme of work to successfully achieve that vision to the greatest effect
• Define and implement programme level governance in conjunction with the client
• Manage third party vendors on behalf of the client

What you should have:

• Experience in managing multiple teams across different workstreams. As a minimum, if in a team management role, this should be at least 20 people
• A good understanding of the software development lifecycle & release management
• Proven track record in the successful delivery of an ecommerce migration/Re-platform
• Strong stakeholder management skills
• Excellent negotiation skills & an ability to handle sensitive issues with tact & diplomacy
• Exposure to medium to large scale fixed price project delivery
• Experience in multi-vendor management
• Experience of managing people and financial budgets (including programme budgeting, monitoring financials etc.) ideally in an eCommerce environment
• Experience of overseeing 3rd parties
• Excellent risk management skills
• Minimum of three years’ experience working in an Agile environment
• Proven track record of working with organisations moving from Waterfall to Agile delivery approaches
• Working knowledge of Agile frameworks, Scrum and Kanban
• Effective leadership skills with experience of managing other project managers.
• Strong time management & organisational skills.
• Excellent communication and relationship management skills
• Good commercial knowledge, experience of contract negotiations would be advantageous.
• Software Application Development related Project management experience (min 6 years) .
• Proficient with Microsoft Office Packages, especially MS Excel and MS PowerPoint
• Excellent verbal and written communication skills in English
• Minimum BA/BS degree with a major in information management, marketing, communications, business or other closely-related areas is an advantage

What we can offer you:

Alongside the opportunity to work with some of the most exciting brands around the world, we’ll also prioritise your career development and help you grow your skills. We’ll empower you to make a difference, allow you to be yourself, and respect who you are.

Permanent only:
We offer a great benefits package including  training opportunities, medical insurance, Dental insurance, Meal cards, social events, family friendly policies, discounts with hundreds of retailers and much more.

Our culture thrives on our core values, designed for impact-driven individuals: Heart, Brains and Courage.

We lead with Heart, fostering empathy and trust where genuine connections and human-centric work flourish.
We empower your Brains for innovation, valuing relentless curiosity and collaborative intelligence to solve complex challenges.
And we champion Courage, inspiring you to speak up, embrace experimentation, and advocate for bold solutions that push our thinking to be better than yesterday.

AT VML Enterprise Solutions

Our Enterprise Solutions division houses strategic consultants, creative and technical architects and skilled developers and operators that together help some of the world’s leading organisations to deliver outstanding digital experiences across all major routes to market worldwide: marketplaces, online retailers, D2C, B2B and social platforms. With over 4,200 experts in 55 operational centres across 34 countries, our capabilities span the entire buying journey from customer acquisition, through engagement, to conversion and loyalty, driving multi-channel growth for world-leading brands.

We work with some of the most exciting brands such as The Coca-Cola Company, EY, Bosch, Unilever, Ford, DFS, Mercedes-Benz, Johnson & Johnson, Nestlé, Sainsbury’s, Selfridges, Shell and Tiffany & Co. We’ve built over 500 platforms for brands and retailers and generate in excess of $29bn annually for our clients and work with over 50 strategic partners including Adobe, SAP, Salesforce, HCL, Shopify, Sitecore, BigCommerce, commerce tools and Acquia. Our reputation is based on our people, and we believe we have some of the best in the business.

As our business grows internationally, we’re looking for new people to join us on our journey to inspire and take a key role in shaping some of the best commerce solutions, services, and websites in the world. Working as a team, no problem is insurmountable; we share in our client’s successes and believe that anyone can show creative bravery no matter what their role is in the team.

#LI-EMEA #LI-HYBRID

Senior Project Manager required to deliver high quality, complex projects. 

The opportunity

You will work closely with the Programme Manager/Account Director to achieve productivity goals and contribute to the organisation’s overall success. 

What you’ll get to do

• Effectively run complex projects using Agile or Waterfall methodologies 
• Support the efficient flow of work by providing solutions to issues and blockers 
• Produce accurate status reporting regarding project milestones, deliverables, risks, and issues communicating to various audiences including key stakeholders and sponsors 
• Manage several workstreams successfully, ensuring the teams understand what is expected of them in terms of output and quality 
• Manage the interdependencies between the various workstreams 
• Inspire and lead teams with little Agile experience, suggesting process and practical improvements as appropriate 
• Motivate teams to achieve individual and team objectives, in order to delivery high quality outputs within agreed timeframes 
• Provide support to Junior Project Managers within your account 
• Review and update the project resource plan on a regular basis, keeping tight control of project budgets 
• Foster close relationships with senior management and business stakeholders, be seen as a credible, reliable expert 
• Develop customer confidence by understanding their needs and delivering first class solutions 
• Set and manage client expectations, including resolving client escalations with diplomacy. 
• Chair steering committees/meetings/reviews with multiple external stakeholders 
• Plan and Co-ordinate discovery workshops with external stakeholders ranging from users to senior levels 
• Keep up to date with emerging industry practices  

What you should have

• Proven experience of software development Project Management, eCommerce experience ideally within a retail environment 
• A good understanding of the software development lifecycle and release management 
• Ability to define, manage and deliver to customer expectations within strict deadlines 
• Ability to manage expectations with senior external stakeholders 
• Ability to build relationships with senior external stakeholders 
• Ability to deal with ambiguity, embrace and react to change with enthusiasm and critical thinking 
• Experience of leading and managing teams at different stages of the team’s lifecycle 
• Experience of modern software development practices 
• Strong understanding of agile delivery techniques and lean ways of working 
• Experience of managing people and financial budgets (including project budgeting, monitoring financials, reporting etc) 
• Solid time management & organisational skills 
• Excellent negotiation skills and an ability to handle sensitive issues with tact and diplomacy 
• Relevant Project Management qualifications  
• Proficient with Microsoft Office Packages, especially MS Excel and MS PowerPoint  
• Excellent verbal and written communication skills in English 
• Minimum BA/BS degree with a major in information management, marketing, communications, business or other closely-related areas is an advantage 

What we can offer you

Alongside the opportunity to work with some of the most exciting brands around the world, we’ll also prioritise your career development and help you grow your skills. We’ll empower you to make a difference, allow you to be yourself, and respect who you are.

Permanent only:
We offer a great benefits package including  training opportunities, medical insurance, Dental insurance, Meal cards, social events, family friendly policies, discounts with hundreds of retailers and much more.

Our culture thrives on our core values, designed for impact-driven individuals: Heart, Brains and Courage.

We lead with Heart, fostering empathy and trust where genuine connections and human-centric work flourish.
We empower your Brains for innovation, valuing relentless curiosity and collaborative intelligence to solve complex challenges.
And we champion Courage, inspiring you to speak up, embrace experimentation, and advocate for bold solutions that push our thinking to be better than yesterday.

AT VML Enterprise Solutions

Our Enterprise Solutions division houses strategic consultants, creative and technical architects and skilled developers and operators that together help some of the world’s leading organisations to deliver outstanding digital experiences across all major routes to market worldwide: marketplaces, online retailers, D2C, B2B and social platforms. With over 4,200 experts in 55 operational centres across 34 countries, our capabilities span the entire buying journey from customer acquisition, through engagement, to conversion and loyalty, driving multi-channel growth for world-leading brands.

We work with some of the most exciting brands such as The Coca-Cola Company, EY, Bosch, Unilever, Ford, DFS, Mercedes-Benz, Johnson & Johnson, Nestlé, Sainsbury’s, Selfridges, Shell and Tiffany & Co. We’ve built over 500 platforms for brands and retailers and generate in excess of $29bn annually for our clients and work with over 50 strategic partners including Adobe, SAP, Salesforce, HCL, Shopify, Sitecore, BigCommerce, commerce tools and Acquia. Our reputation is based on our people, and we believe we have some of the best in the business.

As our business grows internationally, we’re looking for new people to join us on our journey to inspire and take a key role in shaping some of the best commerce solutions, services, and websites in the world. Working as a team, no problem is insurmountable; we share in our client’s successes and believe that anyone can show creative bravery no matter what their role is in the team.

#LI-EMEA #LI-HYBRID #LI-JS1

The mission of Speechify is to make sure that reading is never a barrier to learning.

Over 50 million people use Speechify’s text-to-speech products to turn whatever they’re reading – PDFs, books, Google Docs, news articles, websites – into audio, so they can read faster, read more, and remember more. Speechify’s text-to-speech reading products include its iOS app, Android App, Mac App, Chrome Extension, and Web App. Google recently named Speechify the Chrome Extension of the Year and Apple named Speechify its App of the Day.

Today, nearly 200 people around the globe work on Speechify in a 100% distributed setting – Speechify has no office. These include frontend and backend engineers, AI research scientists, and others from Amazon, Microsoft, and Google, leading PhD programs like Stanford, high growth startups like Stripe, Vercel, Bolt, and many founders of their own companies.

Overview

With the growth of our iOS app, being the #18 productivity app in the App Store category and also our recent recognition as Apple's 2025 Design Award for inclusivity, we find the need for a Senior iOS Engineer to help us support the new user base as well as work on new and exciting projects to push our missing forward.   

This is a key role and ideal for someone who thinks strategically, enjoys fast-paced environments, passionate about making product decisions, and has experience building great user experiences that delight users.

We are a flat organization that allows anyone to become a leader by showing excellent technical skills and delivering results consistently and fast. Work ethic, solid communication skills, and obsession with winning are paramount. 

Our interview process involves several technical interviews and we aim to complete them within 1 week. 

What You’ll Do

• Opportunity to lead key engineering and product decisions
• Actively shipping production code for the Speechify iOS app
• Work within a dedicated product team
• Participate in product discussions to shape the product roadmap
• Maintain and enhance the existing complex app architecture

An Ideal Candidate Should Have

• Experience. You've worked on products that scaled to a large user base
• Track record. You have worked on various products from inception to decent traction. You have been responsible for engineering the product
• Customer obsession. We expect every team member whose responsibilities directly impact customers to be constantly obsessed about providing the best possible experience
• Product thinking. You make thoughtful decisions about the evolution of your product and support internal teams and designers into taking the right direction
• Speed. You work quickly to generate ideas and know how to decide which things can ship now and what things need time
• Focus. We’re a high-growth startup with a busy, remote team. You know how and when to engage or be heads down
• Technical skills. Swift, SwiftUI

Technical Requirements:

• Swift Programming Language
• SwiftUI experience
• Experience in Multithreading Programming
• Working with CI/CD infrastructure
• Experience with Fastlane
• SOLID principles, the ability to write every single class according to SOLID
• Experience with Git and understanding of different Git strategies

What We offer:

• A fast-growing environment where you can help shape the company and product
• An entrepreneurial crew that supports risk, intuition, and hustle
• The opportunity to make a big impact in a transformative industry
• A competitive salary, a collegiate atmosphere, and a commitment to building a great asynchronous culture
• Work on a product that millions of people use and where daily feedback includes users sharing that they cried when they first found the product because it was so impactful on their lives
• Support people with learning differences like Dyslexia, ADD, Low Vision, Concussions, Autism, and Second Language Learners, and give reading superpowers to professionals all over the world
• Work in one of the fastest growing sectors of tech: Intersection of Artificial Intelligence and Audio

Think you’re a good fit for this job? 

Tell us more about yourself and why you're interested in the role when you apply.
And don’t forget to include links to your portfolio and LinkedIn.

Not looking but know someone who would make a great fit? 

Refer them! 

Speechify is committed to a diverse and inclusive workplace.

Speechify does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.

Job Summary:

• At Talkdesk, our Engineering team follows a micro-service architecture approach to build the next generation of Talkdesk, with vertical teams responsible for all the decisions under their services. Through our Agile Coaches, we promote agile and collaborative practices and pair programming and we won’t let a single line of code reach production without peer code reviews. We strongly believe that the only true authority stems from knowledge, not from the position and we always treat others with respect, deference, and patience.
• Do you love APIs, databases, messaging, and open source? Do you crave great challenges that will make you feel awesome once you solve them? We're looking for software engineers like you to join a team of amazing developers that is completely disrupting an industry.

Duties and Responsibilities:

• Work independently as well as in small teams to develop the best product on the market
• Implement a scalable, stable, and user-friendly product that can handle our current capacity and handle future growth
• Work in a modern agile software engineering environment (with source code control GIT, dev/stage/prod release cycle, extensive testing, and continuous deployment)
• Solve challenging technical problems and put your skills to the test every day
• Develop and maintain microservices and APIs
• Engage with the Product team and other engineering teams across clusters and Business Units  to help to ensure the solutions the team is building are fulfilling all the requirements

• Influence a growing team while acting as a technical guide—speaking conceptually, documenting architecturally, and being hands-on with code
• Design scalable solutions using code to support business functions and product goals, navigating platform limitations effectively
• Design and implement integrations between Talkdesk and external systems using APIs, middleware, and custom development, ensuring data integrity and security

Qualifications:

• BS/MS Degree in Computer Science, Applied Math, or an Engineering area
• 5+ years of experience in Software Development, especially in cloud-based applications
• Strong experience with the design and development of web applications
• Strong object-oriented programming skills and experience with cloud databases
• Proficiency with Kotlin, Java, and Spring Boot
• Deep understanding of the design and development of Service Oriented Architecture (SOA, API) and Event driven Architectures
• Experience with microservices architecture, APIs, message brokers (Kafka, RabbitMQ)
• Experience with one or more storage technologies (e.g., PostgreSQL, MySQL, MongoDB, Redis, Elasticsearch)
• Experience scaling global web applications
• Advocate for automated testing, continuous integration
• Experience working with CI/CD pipelines and Product development
• Passion for producing clean, standards-compliant, secure code
• Be fearless about learning new technologies and technical approaches to application development
• Good written and spoken English

Product Owner wanted to join our Business Consultancy team in Portugal.

Hybrid working - Lisbon or Porto 

The opportunity:

As one of our Product Owners you'll play a key role to maximise the value the product team creates by defining the roadmap, priorities and business outcomes. You will take a lead role in project(s), managing and developing the agile methodology within one of our leading clients. 

What you’ll get to do:

Product Backlog Management:  

• Translate product vision into actionable backlogs for 1-2 development teams, optimising resource utilisation and ensuring clear organisation to deliver value.
• Maintain a product backlog through grooming and prioritisation of tasks, ensuring visibility and transparency.
• Define and classify Epics and user stories with clear goals and acceptance criteria 

User Research & Validation: 

• Make use of available data and sources to inform user stories and validate hypotheses through user feedback and testing. 

Agile & Scrum Participation: 

• Actively participate in Scrum ceremonies, serving as a "customer proxy" to reflect business needs and accept completed user stories. 

Stakeholder Communication & Management: 

• Effectively manage direct stakeholder groups, validating client feedback, resolving issues, and providing progress updates.
• Interface with VML or other delivery teams as required. 

Product Performance & Data Analysis: 

• Actively use product metrics to support backlog prioritisation and seek data to make informed decisions. 
• Utilise both quantitative & qualitative measures to monitor overall and feature-level product performance, leveraging web analytics and SEO tools for actionable insights. 
• Ensure data coverage & integrity is a part of the process. 

Strategic Alignment: 

• Drive and champion the long, medium and short-term vision for the product, aligning with the overarching business strategy and collaborating effectively with other teams. 
• Support product strategy and align team value to the product strategy. 

Collaboration & Support: 

• Work closely with and support other Product Managers and Senior Product Managers, contributing to team success and knowledge sharing. 

Business Acumen: 

• Focus on product viability and success, articulating business benefits, tracking value delivered, and using insights for prioritisation. 

What you should have:

Practitioner/Consulting Knowledge: 

• Demonstrated ability to deliver tactical, detail-oriented enhancements with a near-term focus. 
• Proficiency in analytical skills, communication, collaboration, technical knowledge, Agile methodologies, and product processes. 
• Proficient in using AI-powered tools to accelerate discovery, backlog refinement, documentation, analysis, and decision-making within product teams. 

Technical Curiosity/Domain Expertise: 

• Ability to translate customer requirements into technology delivery and produce user stories ready for development. 
• Engage in technical and customer experience discussions, ask probing questions to drive better solutions, and understand customer expectations of the product. 
• Prior experience in the automotive industry, large-scale enterprise websites, or digital products for the European market is highly advantageous. 

Product Management Skills: 

• Customer Focus: Dedicated to understanding, anticipating, and exceeding customer needs while effectively managing stakeholders.
• Data-Driven: Proficient in using product metrics, seeking data for decision-making, and monitoring product performance. Demonstrated experience with web analytics platforms (e.g., Google Analytics, Adobe Analytics) and SEO tools (e.g., SEMrush, Ahrefs) to derive actionable insights.
• Product Process: Adaptable to all stages of the product lifecycle, prioritising value over output.
• Strategic Vision: Capable of driving and championing product vision, supporting strategy development, and aligning team efforts. 

Business Landscape Awareness 

• Developing awareness of key VML ES business services and insights. 

Engagement Scale & Complexity: 

• Experience managing work flowing into 1-2 teams or 1 large cross functional team, ideally within a complex, multi-market digital product environment.  

Bonus points if you have:

• Certified Scrum Product Owner
• Scrum master qualification 

What we can offer you:

Alongside the opportunity to work with some of the most exciting brands around the world, we’ll also prioritise your career development and help you grow your skills. We’ll empower you to make a difference, allow you to be yourself, and respect who you are.

Permanent only:
We offer a great benefits package including  training opportunities, medical insurance, Dental insurance, Meal cards, social events, family friendly policies, discounts with hundreds of retailers and much more.

Our culture thrives on our core values, designed for impact-driven individuals: Heart, Brains and Courage.

We lead with Heart, fostering empathy and trust where genuine connections and human-centric work flourish.
We empower your Brains for innovation, valuing relentless curiosity and collaborative intelligence to solve complex challenges.
And we champion Courage, inspiring you to speak up, embrace experimentation, and advocate for bold solutions that push our thinking to be better than yesterday.

AT VML Enterprise Solutions

Our Enterprise Solutions division houses strategic consultants, creative and technical architects and skilled developers and operators that together help some of the world’s leading organisations to deliver outstanding digital experiences across all major routes to market worldwide: marketplaces, online retailers, D2C, B2B and social platforms. With over 4,200 experts in 55 operational centres across 34 countries, our capabilities span the entire buying journey from customer acquisition, through engagement, to conversion and loyalty, driving multi-channel growth for world-leading brands.

We work with some of the most exciting brands such as The Coca-Cola Company, EY, Bosch, Unilever, Ford, DFS, Mercedes-Benz, Johnson & Johnson, Nestlé, Sainsbury’s, Selfridges, Shell and Tiffany & Co. We’ve built over 500 platforms for brands and retailers and generate in excess of $29bn annually for our clients and work with over 50 strategic partners including Adobe, SAP, Salesforce, HCL, Shopify, Sitecore, BigCommerce, commerce tools and Acquia. Our reputation is based on our people, and we believe we have some of the best in the business.

As our business grows internationally, we’re looking for new people to join us on our journey to inspire and take a key role in shaping some of the best commerce solutions, services, and websites in the world. Working as a team, no problem is insurmountable; we share in our client’s successes and believe that anyone can show creative bravery no matter what their role is in the team.

#LI-EMEA

Our mission is to improve developers’ experience by giving them the tools to manage the entire software lifecycle and to be self-sufficient. 

To help with this we are building our own internal PaaS using the latest technologies like Kubernetes, Prometheus, Kotlin and others. This platform is an important pillar in Talkdesk’s engineering effort and helps us deliver better, faster and more reliable solutions for our customers.


Responsibilities:

Design, build, harden, and maintain key infrastructure parts of our platform (from the lifecycle of the infrastructure to each one of our Kubernetes clusters)
Support the processes that enable the safe upgrade and update of each component of our compute infrastructure
Work with  GitOps industry-leading tools such as Spacelift and/or Atlantis
Help automate safe deployment practices by using industry-leading tools such as GitHub Actions,  ArgoCD, Argo Rollouts, Helm Charts, etc
Help automate infrastructure provisioning and other engineering processes by working on automations built on top of an engineering platform written in GitHub Actions
Coach and up-skill other engineering team members
Solve challenging technical problems and put your skills to the test every day; see an immediate impact of your work and the value you've created for other engineers
Automate every aspect of our infrastructure to remove as much human intervention as possible
Develop effective tooling, alerts, and responses to both identify and address reliability risks
Drive and promote protocols on production readiness and operational excellence
Partner with product engineering teams to debug production outages and carry out action items to improve the reliability of those systems
Advocate for automated testing, continuous integration and delivery, feature toggles, and progressive rollouts
Plan for the growth of Talkdesk’s infrastructure.


Skills and Qualifications: 

Understand large-scale complex systems from a reliability perspective
Passion for producing clean, standards-compliant, secure code
Bringing a developer mindset and applying it to infrastructure
Know your way around Linux/Unix systems
Experience with Kubernetes
Experience with Infrastructure as code tools like Terraform and Ansible
Experience building software with a programming language such as Java, Kotlin, Scala, or any other JVM-based languages
Experience writing scripts for automating the execution of certain tasks with a programming language like Ruby, Python, Bash, or any other scripting language
Experience with at least one relational and non-relational databases (ex.: PostgreSQL, MySQL, MongoDB, Redis, ElasticSearch)
Ability to identify time-consuming and error-prone manual tasks and then build/leverage tooling to automate them
Ability to identify root causes of instability in a large-scale distributed system across stacks


Nice to haves / Pluses: 

Experience with cloud-based solutions such as Amazon AWS, Google Cloud, or Microsoft Azure
Experience with Go programming language


Additional Notes:
This position will follow a hybrid work model.

We are seeking a highly skilled and customer-focused Partner Technical Architect to join our Partner Success team. In this critical role, you will serve as the technical backbone for our partners, providing expert guidance, support, and enablement to ensure their success in implementing and leveraging our Talkdesk platform.. You will be instrumental in bridging the gap between our product and partner delivery teams, providing seamless integration and issue resolutions.

Responsibilities:

Technical Training & Enablement:

• Support partner onboarding by providing in-depth technical guidance and resources.
• Work closely with the Customer Success Enablement (CX) team to improve and enhance partner enablement training and artifacts.
• Partner with Customer Success Enablement (CX) team on new technical webinars and ensure assigned partners are attending.
• Develop and deliver technical workshops and enablement programs for partners, focusing on platform architecture, implementation best practices, and AI capabilities.

Technical Implementation & AI Support:

• Assist partners with complex technical implementations, providing hands-on support and troubleshooting expertise.
• Offer specialized guidance on leveraging our AI features and functionalities, ensuring partners maximize their value.

Partner Relationship & Support:

• Establish regular meeting cadences with assigned partners to provide direct support on open technical questions and issues.
• Act as a trusted technical advisor, building strong relationships and fostering partner confidence.

Technical Troubleshooting & Escalation Management:

• Troubleshoot and resolve complex technical issues and escalations, ensuring timely and effective solutions.
• Collaborate with internal engineering and support teams to address critical issues and implement long-term solutions.
• Broker escalations within Talkdesk including Product and Customer Care

Technical Documentation & Best Practices:

• Partner with Talkdesk PS to enhance technical documentation, including best practices, implementation guides, and troubleshooting resources.
• Product Feedback & Improvement:
• Gather and analyze partner feedback on product features and functionality, providing valuable insights to product management and engineering teams.
• Advocate for partner needs and contribute to the continuous improvement of our platform.

Product Knowledge & Expertise:

• Stay up-to-date on product updates, new releases, and emerging technologies, particularly in the AI space.
• Proactively share knowledge and insights with partners to ensure they are leveraging the latest innovations.

Scoping, SOW, and Implementation Methodology:

• Develop and deliver workshops to aid partners in scoping projects and developing Statements of Work (SOWs).
• Create and document implementation methodologies, including key touchpoints, artifacts, and escalation paths.

Responsibilities:

• Answer technical support requests via email, chat, and phone;
• Help guide customers through the setup process.
• Collaborate with our engineering team to solve more complex issues.
• Identify, document, and follow up with engineers on product bugs and features;
• Update knowledge base and troubleshooting documentation for internal and customer use;
• Act as a liaison between engineering, customer success, and sales on technical issues affecting our customers.

Requirements:

• Fluent in English;
• Excellent written and verbal communication skills;
• Previous experience in a client-facing technical role for a product business.
• Strong problem-solving, decision-making, and critical-thinking skills;
• Professional, courteous, and committed to providing amazing customer support;
• Open-minded, positive, and keen to learn;
• Great attitude, team player.
• Willing to work flexible hours;
• Keen to mentor and help train junior team members.

Nice to Have: 

• Fluent level in other languages (preferably German, French, Dutch or Spanish);
• Degree in a technical subject;
• Knowledge of IP Telephony;
• Experience diagnosing QoS issues;
• Experience with call center technology such as IVRs ;
• Experience with Salesforce as an admin or developer.

The Solutions Engineer is an expert who understands customer-specific needs in order to provide business-driven consulting to prospects as well as existing customers. SE’s provide business-centric expertise that helps our Sales team establish market and deal-level visibility that resonates, clearly differentiating our solutions from the competition. This Solutions Engineer is regarded as an experienced operator/practitioner in the AI-powered CX space and is highly knowledgeable about the unique nuances of this industry. Solutions Engineers must be able to move between many key facets of the sales cycle from pre-sales engineering support to solution qualification and execution, to solution architecture and post-sale upsell. The Solutions Engineer is recognized as a credible thought leader, is confidently able to address C-level discussions, and able to help the seller effectively expand the revenue opportunities.

RESPONSIBILITIES:

• Understand customer-specific needs to provide business-driven consulting to prospective and existing customers. 
• Provide business-centric expertise that helps our Sales team establish market and deal-level visibility that resonates with prospects and customers, clearly differentiating our solutions from the competition.
• Be regarded as an experienced operator/practitioner in the Contact Center space and is highly knowledgeable about the unique nuances of this industry. 
• Solutions Engineers must be able to move between many key facets of the sales cycle from pre-sales engineering support to solution qualification and execution, to solution architecture and post-sale upsell. 
• The Solutions Engineer is recognized as a credible thought leader, is confidently able to address C-level discussions, and able to help the seller effectively expand the revenue opportunities.

REQUIREMENTS:

• Deeply understands the dynamics of AI-powered CX market; 
• Demonstrates an exceptional level of internal and external customer responsiveness
• Exhibits exceptional cross-team collaboration and internal customer support
• Provides excellent consulting, listening and communication skills, evidenced by the ability to establish influential relationships with diverse customers/prospects, including executive-level business owners
• Exhibits expert facilitation skills for meetings and group activities, both virtual and live, demonstrating the ability to guide groups, listen and question effectively (includes corporate/executive briefings)
• Possesses superior presentation skills, both virtual and live within a “tell show tell” format
• Has excellent written communication skills, demonstrates the ability to write with purpose and accuracy
• Is adept at critical thinking, problem solving and decision-making skills that balance thoughtful analysis with timely responsiveness
• Has self-directed work habits, exhibiting strong initiative, drive, creativity, maturity, self-assurance
• Exhibits strong teamwork skills and ability to act as a strategic partner to the client and account team
• Meets weekly with direct manager in order to review pending priorities, reflect on recent accomplishments and how to overcome challenges
• Travels to internal meetings and customer sites as warranted (travel estimate 20-50%)

CORE COMPETENCIES:

• 3+ years of Solutions Engineering experience in a related AI and/or SaaS field 
• 2+ years of related industry experience
• Excellent interpersonal, communication, persuasion, presentation and writing skills
• Must be willing to work in a fast-paced startup environment
• Superior presentation skills
• Outstanding problem-solving skills, including the ability to meet a business requirement with a technical solution
• In-depth knowledge of Customer Service Software, Business Intelligence, Workforce Engagement Management, Artificial Intelligence
• Bachelor's Degree in a technical field; or equivalent experience

The Senior CX Manager plays a critical role as a senior technical advisor and strategic partner to Talkdesk’s largest and most complex customers. This role drives measurable business outcomes by leading advanced product adoption, overseeing complex technical initiatives, and ensuring long-term customer success through strategic enablement, and change management.

The Senior CX Manager serves as the bridge between customer stakeholders (technical and business) and Talkdesk’s internal teams to ensure alignment on key business objectives and successful product utilization. In addition to typical customer technical guidance, you will also assume key Customer Relationship Management (CRM) responsibilities to ensure the long-term health and success of our customers.  This unique hybrid role is for a proactive professional who excels at solving complex technical challenges while also fostering strong, lasting customer relationships.

Key Responsibilities

Enterprise Technical Enablement & Delivery Leadership

• Serve as the primary senior technical point of contact for enterprise and strategic accounts.
• Lead complex onboarding, platform optimization, and advanced feature deployments across multi-product environments.
• Define solution scope, delivery approach, and technical roadmap in partnership with customer project managers and internal teams.
• Translate customer business and operational needs into scalable technical architectures and implementation plans.
• Drive use case strategy, feature adoption, and innovation roadmaps aligned to customer goals and Talkdesk product direction.
• Conduct advanced demos and enablement sessions showcasing feature enhancements and new capabilities.
• Establish and disseminate technical best practices across customers and internal teams.
  
  

Customer Success, Program Ownership & Risk Management

• Build and maintain trusted relationships with senior executive and operational stakeholders.
• Support  executive business reviews focused on ROI, KPIs, adoption maturity, and strategic alignment.
• Own the end-to-end management of technical initiatives, including issue tracking, prioritization, and customer communication.
• Proactively identify delivery risks, develop mitigation strategies, and remove roadblocks to ensure program success.
• Act as a senior escalation point for complex technical and delivery issues, coordinating cross-functional resolution.
• Partner with customers on structured change management strategies to ensure sustained adoption and value realization.

Data-Driven Value Realization & Commercial Impact

• Analyze product usage, operational data, and customer insights to identify optimization and expansion opportunities.
• Support renewals and expansion efforts by aligning demonstrated technical value to customer business outcomes.
• Develop customer success stories and case studies highlighting measurable results and enterprise-scale impact.

Cross-Functional Leadership & Professional Services Alignment

• Partner closely with Professional Services, Product, Support, Engineering, Sales, and Customer Success to deliver cohesive outcomes.
• Summarize and communicate customer feedback related to product gaps, bugs, and roadmap considerations.
• Influence internal prioritization by providing structured, data-backed insights from enterprise customers.
• Participate in the sales cycle as needed to gather technical requirements, shape solution approaches, and support proposals or SOWs.
• Contribute to the development of scalable delivery processes, playbooks, and best practices across the CX organization.
  
  

Requirements

• 7–10+ years of experience in Technical Account Management, Professional Services, Customer Success, Solution Consulting, or IT Project Management within a SaaS, CCaaS, or CPaaS environment.
• Preferred experience in financial services, healthcare/lifesciences, retail and consumer products.
• Proven track record of managing and delivering complex technical initiatives for enterprise customers.
• Strong technical acumen, including experience with APIs, CRM systems (e.g., Salesforce), and modern cloud-based enterprise platforms.
• Demonstrated experience defining scope, managing delivery plans, and coordinating multi-workstream projects.
• Experience with agile and/or waterfall implementation methodologies; PMP or equivalent certification preferred.
• Ability to align technical solutions to strategic business outcomes and ROI.
• Executive-level communication skills with the ability to influence and advise senior stakeholders.
• Strong analytical and problem-solving skills, with comfort operating in ambiguous environments.
• Excellent written and verbal communication skills with a consulting mindset and high attention to detail.
• Experience with contact center technology or customer experience platforms strongly preferred.
• Willingness to travel up to 25–30%.
• Commitment to continuous learning and enablement related to Talkdesk’s evolving platform and innovations.
  
  

Key responsibilities 
Strategic Impact

• Drive long-term planning and continuous improvement of observability capabilities
• Identify gaps, initiate improvements, and balance competing priorities
• Enable teams to operate effectively through better tooling, processes, and clarity
• Introduce AI into coding processes

Leadership & Team Development

• Lead, mentor, and grow a team of software engineers ( Python, JavaScript / React)
• Set clear expectations, manage performance, and support career development
• Foster a culture of ownership, accountability and continuous improvement
• Remove blockers and maintain strong team engagement

Planning, Delivery & Requirements

• Lead requirements clarification with stakeholders and translate them into actionable engineering work
• Own and maintain application and platform roadmaps, aligning with organizational priorities
• Define, prioritize, and manage Jira epics, stories, and tasks
• Drive sprint planning, backlog management, and predictable delivery
• Ensure high-quality execution through effective Agile practices and CI/CD workflows

Cross-functional Leadership

• Collaborate with SRE, platform teams and service owners to design scalable solutions
• Act as a key coordination point between engineering, operations, and leadership
• Align observability initiatives with broader company goals

Engineering Contribution

• Contribute to code and perform code reviews
• Provide technical guidance and support architectural decisions
• Ensure engineering best practices across the team

Requirements

• 7+ years of experience in Software Development
• 3+ years experience in leading and mentoring software engineers as senior or lead developer
• Strong expertise in Observability (monitoring / logging / telemetry) tooling
• Experience with distributed systems and scalable architectures
• Proven ability to translate requirements into actionable engineering work
• Experience with Agile methodologies and delivery management
• Strong communication and stakeholder management skills
• Experience with AI development

Benefits:

• Five9 Shares
• Bonus Scheme
• 10% Flexi Benefit
• Meal Allowance
• Medical Insurance
• Life Insurance 
• 25 day Annual Leave + Public Holidays

The Security Team keeps Feedzai products and systems secure. We work on risk reduction and security issue mitigation as we continue to move forward and grow. We maintain compliance and security best practices aligned with industry standards, as we work in a very regulated environment and do develop our own software and services. The Security Team is involved from the beginning of production to meet and exceed our client expectations and be the top SME in the industry. We run our own Security Operations Center services and incident response with state of the art tools. We are dynamic, tenacious, and driven by our passion for fighting financial fraud and crime with our socially responsible products. Join Us!

You

You’ll be working with a team that's responsible for the security across all ongoing initiatives, products, processes and applications at Feedzai. This will be a very senior role within this team, someone able to work across teams and coach other more junior team members also.

Your day–to–day

• Design and architect robust security controls with 'secure by default' principles, ensuring long-term maintainability and systemic incident resilience across the organization;
• Review technical designs to identify security weaknesses and provide assistance on how to address them;
• Provide subject matter expertise on security across ongoing initiatives to the organization;
• Lead the technical execution of multi-team security initiatives, influencing cross-team priorities and aligning technical roadmaps with direct business impact;
• Work closely with other functional areas and/or departments in the identification of requirements and designing of solutions;
• Produce high-quality narratives and investment cases supported by facts and data, translating complex security challenges into comprehensive business language for company-wide stakeholders;
• Perform internal and external penetration tests, ensuring timeliness and accuracy of reports;
• Assist in the support of compliance with core applicable standards and regulations (PCI DSS, ISO/IEC 27001, SOC 2, NIST, CIS, GDPR) and participate in the audit processes.

Your Have & You Know-How

• Willingness to learn and to stay up-to-date with the state of the art;
• Break things attitude, so that we can improve (hacker-type of attitude);
• Expert knowledge across web, application, hardware & network security;
• Solid understanding of encryption, key management & distribution;
• Extensive knowledge and experience with cloud service providers such as AWS, Azure, or GCP;
• Extensive knowledge with Kubernetes security;
• Knowledge of PCI DSS, ISO/IEC 27001, NIST, CIS, and GDPR standards and regulations preferred;
• Strong business and financial acumen, with the ability to understand the economic implications (cost efficiency, operational burden, time-to-value) of security engineering decisions;
• 4+ years of relevant professional experience;
• Demonstrated experience developing, deploying, and monitoring secure systems;
• Demonstrated experience implementing AI-driven approaches to optimize security workflows and leading the adoption of new AI technologies;
• Global experience in leading and supporting cross-functional projects, interacting effectively with all levels of the company;
• Track record of managing projects with quality, detail, and consistency;
• Background in engineering with a deep passion for making all things secure;
• Excellent communication skills (written and verbal) with an ability to articulate complex topics in a clear and concise manner.

 #LI-Remote #LI-MG3

The Marketing Team is a strategic partner to all areas of Feedzai. With a collaborative group spanning across the globe. Our diverse perspectives help us think bigger and enable each other to reach higher. Join Us!

You

The Marketing Intern will play an important role within the marketing team and is responsible for facilitating a variety of marketing functions, including purchasing, lead management and data quality, and analysis. Key responsibilities include learning and using core marketing systems like Salesforce, Hubspot and marketing operations tools, monitoring and maintaining data quality within our marketing database, and conducting analyses and reporting on marketing performance.

 Your Day to Day:

• Event Co-ordination: Assist in organising and executing field events, including trade shows, webinars, and meetups.
• Support purchasing: Processes for marketing, working closely with the local teams to ensuring alignment with the marketing budget
• Develop and Maintain Event Registrations: Manage event registration platforms, track attendee sign-ups, and coordinate communications to ensure seamless participant experiences.
• Coordinate Promotional Materials: Assist in sourcing, organising, and distributing promotional items and branded merchandise for events and campaigns.
• Manage Event Logistics: Support logistical aspects of events, including venue selection, vendor coordination, and on-site setup and teardown activities.
• Assist in Budget Tracking: Monitor marketing budgets for field activities, ensuring expenditures align with allocated funds and reporting discrepancies as needed.
• Create Post-Event Reports: Compile and analyse data from events to assess performance metrics, attendee engagement, and return on investment.
• Work closely with the wider Feedzai teams across the globe 

You Have & You Know-how: 

• Bachelor's Degree or equivalent experience
• Marketing experience desirable
• Software/technology company experience desirable
• Process-oriented mindset
• Ability to learn new platforms and processes quickly
• Fluency in English, written and verbal.
• Exceptional verbal and written communication, time management, and organisational skills
• Strong collaborative and cross-functional interpersonal skills. 
• Experience or strong interest in working within a fast-paced startup environment.

The Security Team keeps Feedzai products and systems secure. We work on risk reduction and security issue mitigation as we continue to move forward and grow. We maintain compliance and security best practices aligned with industry standards, as we work in a very regulated environment and do develop our own software and services. The Security Team is involved from the beginning of production to meet and exceed our client expectations and be the top SME in the industry. We run our own Security Operations Center services and incident response with state of the art tools. We are dynamic, tenacious, and driven by our passion for fighting financial fraud and crime with our socially responsible products. Join Us!

You:

We are looking for a Senior Security Compliance Engineer. You will be responsible for making sure that both our software & our infrastructure is safe, helping to protect our customers. 

Your Day to Day:

• Ensure compliance with core applicable standards and regulations (PCI DSS, ISO/IEC 27001 and 27701, SOC 2, NIST, GDPR) & participate in the audit processes;
• Support clients, vendors, and regulatory audits, assessments, and information security requests;
• Review, implement and oversight the effectiveness of Feedzai's security framework as well as ensuring their effectiveness;
• Perform security risk assessments and provide prioritized remediation recommendations;
• Develop, review, and maintain policies, processes, and standards and implement procedures, controls, and other measures to ensure compliance with internal and legal regulations and requirements.

You have & You Know-How

• Knowledge of compliance and regulatory frameworks (PCI DSS, ISO/IEC 27001, SOC 2, NIST, CIS, GDPR, etc.);
• Understanding of cloud security concepts (e.g.: Amazon Web Services (AWS) IAM, GCP or Azure security principles, etc.) and integrating security controls through DevOps and Infrastructure as a Service (IaaS) techniques;
• Excellent communication skills (written and verbal) with an ability to articulate complex topics in a clear and concise manner.
• Knowledge of container orchestration systems such as Kubernetes is welcomed.
• Experience working with Generative AI (GenAI) tools is a plus.

 #LI-Remote #LI-MG3

As part of the Outbound Campaigns team, you will be working on breaking down a monolith and building Five9’s next generation, cutting-edge Modern microservices platform. An ideal candidate for us is an experienced engineering manager who has strong background in software development combined with proven leadership skills to mentor and grow high-performing engineering teams. This team is focused on building high performance scalable microservices with test driven development mindset. 

 
Key Responsibilities: 

• Be part of the Outbound Campaigns Team, focused on building the next generation outbound campaigns management features in the public multi-cloud and hybrid-cloud solutions. 
• Lead, mentor, and develop a team of engineers, fostering a culture of collaboration and innovation. 
• Oversee the design, development, and execution of engineering projects, ensuring quality, timelines, and budget compliance. 
• Provide technical guidance and mentorship to engineers on the team 
• Conduct code reviews and ensure high code quality and standards adherence 
• Identify technical debt and propose and implement solutions for improvement 
• Stay updated on emerging technologies and best practices in software engineering 
• Collaborate with cross-functional teams like Product, Quality, Ops and other development teams to drive technical initiatives forward 
• Conduct performance evaluations, set career development goals, and support professional growth for team members. 

Requirements: 

• Bachelor's degree in Computer Science, Engineering, or related field (Master's degree preferred) 
• 12 + years of experience in designing and developing distributed, and scalable systems, with at least 3 years in a leadership or management role 
• Experience in breaking down monoliths into microservices with an emphasis on resiliency 
• Proven experience managing and scaling engineering teams. 
• Excellent problem-solving, communication, and leadership skills. 
• Familiarity with Agile methodologies, DevOps practices, and modern engineering workflows. 
• Experience working with cloud platforms, CI/CD pipelines, and scalable architectures is a plus 
• Strong problem-solving skills and ability to think strategically 
• Excellent communication and collaboration skills 
• Ability to thrive in a fast-paced and dynamic environment 
• You understand what it takes to run mission critical software in production 

Benefits:

• Five9 Shares
• Bonus Scheme
• 10% Flexi Benefit
• Meal Allowance
• Medical Insurance
• Life Insurance 
• 25 day Annual Leave + Public Holidays

We are seeking a collaborative, systems-thinking Information Architect to help lead the transformation of our technical content ecosystem within the Product Content & Operations team. This role owns the structure and quality of the customer-facing help content, driving improvements to how content is organized, authored, and maintained across the product experience.

In this role, you will partner closely with Support, Marketing, and Product— to improve the quality and scalability of our help content, driving alignment on content types, templates, taxonomy, and terminology. This role combines hands-on content development with information architecture practices to improve customer experience, support outcomes, and product adoption.

Responsibilities

• Lead the design and implementation of information architecture within Five9’s Product Content team.
• Define and maintain departmental content models, including information types and reusable components.
• Establish structured templates for key information types (How-To, Concept, Reference, Troubleshooting, etc.).
• Develop and manage taxonomy and metadata structures that improve navigation and findability.
• Collaborate with cross-functional teams to identify alignment opportunities and reduce content divergence.
• Conduct audits and user research to identify gaps, redundancies, and structural improvements.
• Guide writers on adopting structured content templates and IA best practices.
• Lead modernization and restructuring efforts for legacy documentation.
• Influence the evolution of search and tagging strategies across the department.
• Serve as a mentor and IA subject matter expert within the writing team.

Qualifications

• 5+ years in Information Architecture, Content Design, UX Writing, Technical Writing, or related roles.
• Experience creating content models, taxonomy systems, and structured authoring frameworks.
• Experience leading IA initiatives within a documentation or product content environment.
• CMS, CCMS, or knowledge systems (MadCap, Zoomin, Paligo, AEM, ServiceNow, Confluence)
• Strong skills in facilitation, collaboration, and stakeholder influence.
• Experience analyzing and modernizing legacy content at scale.
• Experience preparing content for AI-driven systems (e.g., search optimization, metadata design, or content chunking for RAG/LLM pipelines).
• Bachelor’s with approximately 12 years of professional experience or a Masters degree with approximately 8 years of professional

This is a high-impact role where you’ll establish the core systems, models, and frameworks that enable scalable, consistent, high-quality content across the Product Content team. You will shape the foundation that improves customer experience, support outcomes, and product adoption for years to come, while gaining visibility and influence across multiple content-generating groups

Benefits:

• Five9 Shares
• Bonus Scheme
• 10% Flexi Benefit
• Meal Allowance
• Medical Insurance
• Life Insurance 
• 25 day Annual Leave + Public Holidays

The Role

We are an IoT startup turning massive-scale, low-power device data into real-world impact. With a fleet of more than one million connected devices, we generate high-volume telemetry every day. We are looking for a passionate Backend Developer to help enrich, transform and distribute this data in a flexible hybrid setup combining remote and in-office work from our new office in Portugal.

You will join an interdisciplinary agile product team and contribute to the design, implementation and operation of distributed backend services. Together with your team, you will build reliable, scalable systems that process large volumes of device data and power customer-facing products.

We are looking for someone curious, pragmatic and collaborative who enjoys solving complex problems, automating repetitive tasks, and continuously improving how the team works.

Your responsibilities

• Design and implement backend services, including tests and  technical documentation
• Deploy and operate services using CI/CD best practices
• Take end-to-end ownership across the full lifecycle: design, implementation, testing, deployment and operations
• Monitor services and data streams and respond to anomalies
• Provide 3rd-level support and ensure service availability during business hours
• Review merge requests and design documents from teammates
• Participate in agile software development activities (e.g. planning meetings, reviews, retrospectives…)

Requirements

• 5+ years of professional software development experience
• Strong experience with Kotlin or Java
• Solid knowledge of backend architecture, distributed systems and API design
• Experience with SQL (PostgreSQL) and/or NoSQL (DynamoDB)
• Familiarity with messaging systems (Kafka, SQS, SNS)
• Experience building and operating containerized services (Docker, Kubernetes, ECS or Fargate)
• Solid understanding of software testing (TDD is encouraged but not mandatory)
• Curious and never afraid of learning to master new tools, technologies, and methodologies
• Fluent in English

Nice to have:

• Geospatial data experience
• Gradle knowledge
• Linux / Unix shell skills

Work authorization: Applicants must be legally authorized to work in Portugal. Unfortunately, we are not able to sponsor visas for this role.

Our Backend Stack

• Kotlin / Java 
• Apache Kafka 
• SQS 
• DynamoDB 
• CockroachDB
• Gradle
• Docker
• Kubernetes 

Your Mission Should You Choose To Accept It: 

As our Business Development Manager you drive the growth and expansion of TSH by identifying and pursuing new business opportunities, establishing strategic partnerships, and increasing revenue through the acquisition of new clients. You believe in the unlimited possibilities of our multiproduct brand and see endless commercial opportunities to drive our business forward. You recognize the power of our B2B community and can motivate your network in using TSH to the fullest benefit for both. You are curious by nature, proactive, and always looking to meet new people! 

In Case You Do Not Know Who, We Are (ahem):  

Redefining hybrid hospitality since 2012, TSH (The Social Hub) sets standards on a global scale. Offering a community-driven, socially inspired hotel concept with student accommodation, as well as long and short hotel-stay options, eat & drink, gym, rooftop bar facilities, and coworking for every demographic, the company’s success is unprecedented. With 22 hotels in 8 countries, The Social Hub is a fun, creative and inspiring environment where everyone can work, stay, learn, and play. Thanks to an exceptional international team of changemakers, our one goal is to make society a better place for everyone.  

What You'll Do 

• You'll conduct market research and analysis to identify potential business opportunities, target markets, and customer segments. 
• You'll stay updated on industry trends, market changes, and competitor activities to identify new leads and emerging markets. 
• Your proactive approach will lead you to seek out and generate new business leads through various channels, such as networking, cold calling, referrals, and attending industry events.
• You'll develop and implement effective lead generation strategies to create a pipeline of potential clients.
• You'll work with and give direction to the digital marketing team on online lead generation campaigns.
• You'll engage with prospective clients through phone calls, emails, presentations, and meetings to introduce the company's products or services.
• You'll build and maintain strong relationships with key decision-makers, influencers, and stakeholders to enhance the likelihood of successful business partnerships. 

Who You Are:

• You have a Bachelor's degree
• You have at least 8 years of relevant work experience 
• You can operate with little oversight, not dependent on consultants for content, and comfortable rolling up your sleeves when creating a dynamic team culture. 
• You'll set an example through a professional, friendly attitude towards your team and community. 
• You'll lead by example, with the TSH brand values in mind & demonstrate exceptional product knowledge to deliver the expected results. 
• You'll be responsible for your own personal planning and work organization.   
• You'll demonstrate excellent problem analysis skills and decision making.   
• You have a proactive, hands-on mentality, as well as the drive and ambition to grow with the organization. 
• You are a true connector and can get your foot in the door with target companies. 
• You are super organized, accurate, and bursting with energy  
• You are fluent in English and Portuguese (written and spoken); any other language is a plus!
• You are eligible to work in Portugal  
  

What Do We Offer You?  

• The opportunity to work at a dynamic, multi-national company based in one of Europe’s most exciting cities 
• We’re not just another hotel - we’re a game-changing innovator, challenging every convention and defining the future
• The chance to learn and grow in your role with the potential for future growth
• Awesome discounts on all our properties in Europe and not just for you, but also for your friends and family!
• The freedom to work remotely or to come to the office – whatever suits you best!
• A wonderful workplace to call home - full of events, fun-loving colleagues, and of course all of the other amazing salary and benefit stuff 

Where people come together, committed to providing the best space, experience, and co-working space for our community and even more so, the people who work for The Social Hub. With everything from mental health support to leadership training and more, we are here to help you grow as much as we do as a company. We promote a workplace where society comes together to do better and we do this no matter the age, gender, sexual orientation, ethnicity, and national origin. Your fascinating characteristics are what make us different, so come as you are.  

Join Our Team of Elite In-Home Personal Trainers - Empower Lives through Fitness!

BENEFITS/PERKS

• Work-life balance: Design your own schedule and choose the clients you prefer to work with.
• Freedom to succeed: No non-compete agreements, giving you the flexibility to work where and when you want.
• Competitive rates: Earn $25 to $45 per hour, rewarding your skills and dedication.
• Bonuses and rewards: Enjoy retention bonuses, client referral bonuses, and trainer referral bonuses.
• Liability insurance: Your safety and peace of mind are our priority, with comprehensive coverage through the Svetness General Liability policy.
• Customer support team: Focus 100% on your clients' goals while our dedicated concierge handles client requests and scheduling changes.
• Education and growth: Access free ongoing education resources, including live education webinars, and receive ongoing manager support to elevate your expertise.
• Fitness equipment discounts: Enjoy a 30% discount on fitness equipment to enhance your training programs.
• Partner programs: Access to discounts to your favorite lifestyle brands (Meal Prep, Supplements, etc)
• Warm client base: We bring clients directly to you, eliminating the need for selling or marketing efforts.
• Svetness App: Utilize our free app to easily track client progress, manage communications, and enter measurements seamlessly.

RESPONSIBILITIES

The Certified Personal Trainer will be responsible for providing one-on-one and couples personalized fitness instruction in person to clients at their home, apartment gym or outside while encouraging them to reach their fitness goals. Responsibilities are as follows:

• Customize client workout programs developed from the Initial Assessment
• Utilize the Svetness Fitness App for all client sessions, including programming & session notes
• Demonstrate each exercise and ensure client is performing correctly with or without modifications
• Conduct client Reassessments every 4-6 weeks
• Maintain client session appointments through Svetness scheduling software
• Able to provide a flexible schedule to accommodate client appointments
• Able to commute to and from client sessions up to 45 minutes

QUALIFICATIONS

• Certified Personal Trainer: Accredited by NCCA, DEAC, or NBFE.
• CPR/AED Certification: Ensure clients' safety with up-to-date CPR/AED training.
• Education and experience: High school diploma or GED equivalent and 1-3 years of personal training experience.
• Strong communication skills: Effectively communicate verbally, in writing, and technically.
• Knowledgeable in nutrition: Possess a basic understanding of nutrition and healthy living practices.
• Fitness expertise: Familiarity with a variety of exercise equipment and personal training methods.
• Physical ability: Capable of lifting, pushing, pulling up to 50 lbs. and performing athletic calisthenics duties.
• Requirements for this position include the possession of personal basic training equipment to effectively assist clients in achieving their goals. It is important to note that clients may not always have access to the necessary equipment.
• Reliable form of transportation