VML Enterprise Solutions
Senior Project Manager
Who We Are
VML, part of WPP, is a leading creative company that combines brand experience, customer experience, and commerce, creating connected brands to drive growth. VML is celebrated for its innovative and human first, award-winning work for blue chip client partners including AstraZeneca, Colgate-Palmolive, Dell, Ford, Microsoft, Nestlé, The Coca-Cola Company, and Wendy's. The agency is recognized by the Forrester Wave™ Reports, as a Leader among Marketing Creative and Content Service Providers, Commerce Services, Global Digital Experience Services, Global Marketing Services and, most recently, Marketing Measurement & Optimization. In addition, VML’s specialist health network, VML Health, is one of the world’s largest and most awarded health agencies. VML’s global network is powered by 26,000 talented people across 55+ markets, with principal offices in Kansas City, New York, Detroit, London, São Paulo, Shanghai, Singapore, and Sydney.
About WPP
WPP is the trusted growth partner for the world’s leading brands. We unite cutting-edge media intelligence and data solutions, world-class creativity, next-generation production, transformative enterprise solutions and expert strategic counsel in a single company – powered by exceptional talent and our agentic marketing platform, WPP Open, to help our clients navigate change, capture opportunity and deliver transformational growth. For more information, visit WPP.com.
Senior Project Manager required to deliver high quality, complex projects.
The opportunity
You will work closely with the Programme Manager/Account Director to achieve productivity goals and contribute to the organisation’s overall success.
What you’ll get to do
- Effectively run complex projects using Agile or Waterfall methodologies
- Support the efficient flow of work by providing solutions to issues and blockers
- Produce accurate status reporting regarding project milestones, deliverables, risks, and issues communicating to various audiences including key stakeholders and sponsors
- Manage several workstreams successfully, ensuring the teams understand what is expected of them in terms of output and quality
- Manage the interdependencies between the various workstreams
- Inspire and lead teams with little Agile experience, suggesting process and practical improvements as appropriate
- Motivate teams to achieve individual and team objectives, in order to delivery high quality outputs within agreed timeframes
- Provide support to Junior Project Managers within your account
- Review and update the project resource plan on a regular basis, keeping tight control of project budgets
- Foster close relationships with senior management and business stakeholders, be seen as a credible, reliable expert
- Develop customer confidence by understanding their needs and delivering first class solutions
- Set and manage client expectations, including resolving client escalations with diplomacy.
- Chair steering committees/meetings/reviews with multiple external stakeholders
- Plan and Co-ordinate discovery workshops with external stakeholders ranging from users to senior levels
- Keep up to date with emerging industry practices
What you should have
- Proven experience of software development Project Management, eCommerce experience ideally within a retail environment
- A good understanding of the software development lifecycle and release management
- Ability to define, manage and deliver to customer expectations within strict deadlines
- Ability to manage expectations with senior external stakeholders
- Ability to build relationships with senior external stakeholders
- Ability to deal with ambiguity, embrace and react to change with enthusiasm and critical thinking
- Experience of leading and managing teams at different stages of the team’s lifecycle
- Experience of modern software development practices
- Strong understanding of agile delivery techniques and lean ways of working
- Experience of managing people and financial budgets (including project budgeting, monitoring financials, reporting etc)
- Solid time management & organisational skills
- Excellent negotiation skills and an ability to handle sensitive issues with tact and diplomacy
- Relevant Project Management qualifications
- Proficient with Microsoft Office Packages, especially MS Excel and MS PowerPoint
- Excellent verbal and written communication skills in English
- Minimum BA/BS degree with a major in information management, marketing, communications, business or other closely-related areas is an advantage
What we can offer you
Alongside the opportunity to work with some of the most exciting brands around the world, we’ll also prioritise your career development and help you grow your skills. We’ll empower you to make a difference, allow you to be yourself, and respect who you are.
Permanent only:
We offer a great benefits package including training opportunities, medical insurance, Dental insurance, Meal cards, social events, family friendly policies, discounts with hundreds of retailers and much more.
Our culture thrives on our core values, designed for impact-driven individuals: Heart, Brains and Courage.
We lead with Heart, fostering empathy and trust where genuine connections and human-centric work flourish.
We empower your Brains for innovation, valuing relentless curiosity and collaborative intelligence to solve complex challenges.
And we champion Courage, inspiring you to speak up, embrace experimentation, and advocate for bold solutions that push our thinking to be better than yesterday.
AT VML Enterprise Solutions
Our Enterprise Solutions division houses strategic consultants, creative and technical architects and skilled developers and operators that together help some of the world’s leading organisations to deliver outstanding digital experiences across all major routes to market worldwide: marketplaces, online retailers, D2C, B2B and social platforms. With over 4,200 experts in 55 operational centres across 34 countries, our capabilities span the entire buying journey from customer acquisition, through engagement, to conversion and loyalty, driving multi-channel growth for world-leading brands.
We work with some of the most exciting brands such as The Coca-Cola Company, EY, Bosch, Unilever, Ford, DFS, Mercedes-Benz, Johnson & Johnson, Nestlé, Sainsbury’s, Selfridges, Shell and Tiffany & Co. We’ve built over 500 platforms for brands and retailers and generate in excess of $29bn annually for our clients and work with over 50 strategic partners including Adobe, SAP, Salesforce, HCL, Shopify, Sitecore, BigCommerce, commerce tools and Acquia. Our reputation is based on our people, and we believe we have some of the best in the business.
As our business grows internationally, we’re looking for new people to join us on our journey to inspire and take a key role in shaping some of the best commerce solutions, services, and websites in the world. Working as a team, no problem is insurmountable; we share in our client’s successes and believe that anyone can show creative bravery no matter what their role is in the team.
#LI-EMEA #LI-HYBRID #LI-JS1
WPP (VML Enterprise Solutions) is an equal opportunity employer and considers applicants for all positions without discrimination or regard to characteristics. We are committed to fostering a culture of respect in which everyone feels they belong and has the same opportunities to progress in their careers.
VML is a WPP Agency. For more information, please visit our website, and follow VML on our social channels via Instagram, LinkedIn, and X.
When you click "Submit Application", this will send any information you add below to VML. Before you do this, we think it's a good idea to read through our Recruitment Privacy Policy. California residents should read our California Recruitment Privacy Notice. This explains what we do with your personal data when you apply for a role with us, and, how you can update the information you have provided us with or how to remove it.
Ready to apply?
Apply to VML Enterprise Solutions
Senior Project Manager
Who We Are
VML, part of WPP, is a leading creative company that combines brand experience, customer experience, and commerce, creating connected brands to drive growth. VML is celebrated for its innovative and human first, award-winning work for blue chip client partners including AstraZeneca, Colgate-Palmolive, Dell, Ford, Microsoft, Nestlé, The Coca-Cola Company, and Wendy's. The agency is recognized by the Forrester Wave™ Reports, as a Leader among Marketing Creative and Content Service Providers, Commerce Services, Global Digital Experience Services, Global Marketing Services and, most recently, Marketing Measurement & Optimization. In addition, VML’s specialist health network, VML Health, is one of the world’s largest and most awarded health agencies. VML’s global network is powered by 26,000 talented people across 55+ markets, with principal offices in Kansas City, New York, Detroit, London, São Paulo, Shanghai, Singapore, and Sydney.
About WPP
WPP is the trusted growth partner for the world’s leading brands. We unite cutting-edge media intelligence and data solutions, world-class creativity, next-generation production, transformative enterprise solutions and expert strategic counsel in a single company – powered by exceptional talent and our agentic marketing platform, WPP Open, to help our clients navigate change, capture opportunity and deliver transformational growth. For more information, visit WPP.com.
Senior Project Manager required to deliver high quality, complex projects.
The opportunity
You will work closely with the Programme Manager/Account Director to achieve productivity goals and contribute to the organisation’s overall success.
What you’ll get to do
- Effectively run complex projects using Agile or Waterfall methodologies
- Support the efficient flow of work by providing solutions to issues and blockers
- Produce accurate status reporting regarding project milestones, deliverables, risks, and issues communicating to various audiences including key stakeholders and sponsors
- Manage several workstreams successfully, ensuring the teams understand what is expected of them in terms of output and quality
- Manage the interdependencies between the various workstreams
- Inspire and lead teams with little Agile experience, suggesting process and practical improvements as appropriate
- Motivate teams to achieve individual and team objectives, in order to delivery high quality outputs within agreed timeframes
- Provide support to Junior Project Managers within your account
- Review and update the project resource plan on a regular basis, keeping tight control of project budgets
- Foster close relationships with senior management and business stakeholders, be seen as a credible, reliable expert
- Develop customer confidence by understanding their needs and delivering first class solutions
- Set and manage client expectations, including resolving client escalations with diplomacy.
- Chair steering committees/meetings/reviews with multiple external stakeholders
- Plan and Co-ordinate discovery workshops with external stakeholders ranging from users to senior levels
- Keep up to date with emerging industry practices
What you should have
- Proven experience of software development Project Management, eCommerce experience ideally within a retail environment
- A good understanding of the software development lifecycle and release management
- Ability to define, manage and deliver to customer expectations within strict deadlines
- Ability to manage expectations with senior external stakeholders
- Ability to build relationships with senior external stakeholders
- Ability to deal with ambiguity, embrace and react to change with enthusiasm and critical thinking
- Experience of leading and managing teams at different stages of the team’s lifecycle
- Experience of modern software development practices
- Strong understanding of agile delivery techniques and lean ways of working
- Experience of managing people and financial budgets (including project budgeting, monitoring financials, reporting etc)
- Solid time management & organisational skills
- Excellent negotiation skills and an ability to handle sensitive issues with tact and diplomacy
- Relevant Project Management qualifications
- Proficient with Microsoft Office Packages, especially MS Excel and MS PowerPoint
- Excellent verbal and written communication skills in English
- Minimum BA/BS degree with a major in information management, marketing, communications, business or other closely-related areas is an advantage
What we can offer you
Alongside the opportunity to work with some of the most exciting brands around the world, we’ll also prioritise your career development and help you grow your skills. We’ll empower you to make a difference, allow you to be yourself, and respect who you are.
Permanent only:
We offer a great benefits package including training opportunities, medical insurance, Dental insurance, Meal cards, social events, family friendly policies, discounts with hundreds of retailers and much more.
Our culture thrives on our core values, designed for impact-driven individuals: Heart, Brains and Courage.
We lead with Heart, fostering empathy and trust where genuine connections and human-centric work flourish.
We empower your Brains for innovation, valuing relentless curiosity and collaborative intelligence to solve complex challenges.
And we champion Courage, inspiring you to speak up, embrace experimentation, and advocate for bold solutions that push our thinking to be better than yesterday.
AT VML Enterprise Solutions
Our Enterprise Solutions division houses strategic consultants, creative and technical architects and skilled developers and operators that together help some of the world’s leading organisations to deliver outstanding digital experiences across all major routes to market worldwide: marketplaces, online retailers, D2C, B2B and social platforms. With over 4,200 experts in 55 operational centres across 34 countries, our capabilities span the entire buying journey from customer acquisition, through engagement, to conversion and loyalty, driving multi-channel growth for world-leading brands.
We work with some of the most exciting brands such as The Coca-Cola Company, EY, Bosch, Unilever, Ford, DFS, Mercedes-Benz, Johnson & Johnson, Nestlé, Sainsbury’s, Selfridges, Shell and Tiffany & Co. We’ve built over 500 platforms for brands and retailers and generate in excess of $29bn annually for our clients and work with over 50 strategic partners including Adobe, SAP, Salesforce, HCL, Shopify, Sitecore, BigCommerce, commerce tools and Acquia. Our reputation is based on our people, and we believe we have some of the best in the business.
As our business grows internationally, we’re looking for new people to join us on our journey to inspire and take a key role in shaping some of the best commerce solutions, services, and websites in the world. Working as a team, no problem is insurmountable; we share in our client’s successes and believe that anyone can show creative bravery no matter what their role is in the team.
#LI-EMEA #LI-HYBRID #LI-JS1
WPP (VML Enterprise Solutions) is an equal opportunity employer and considers applicants for all positions without discrimination or regard to characteristics. We are committed to fostering a culture of respect in which everyone feels they belong and has the same opportunities to progress in their careers.
VML is a WPP Agency. For more information, please visit our website, and follow VML on our social channels via Instagram, LinkedIn, and X.
When you click "Submit Application", this will send any information you add below to VML. Before you do this, we think it's a good idea to read through our Recruitment Privacy Policy. California residents should read our California Recruitment Privacy Notice. This explains what we do with your personal data when you apply for a role with us, and, how you can update the information you have provided us with or how to remove it.
Ready to apply?
Apply to VML Enterprise Solutions
Senior Project Manager
Who We Are
VML, part of WPP, is a leading creative company that combines brand experience, customer experience, and commerce, creating connected brands to drive growth. VML is celebrated for its innovative and human first, award-winning work for blue chip client partners including AstraZeneca, Colgate-Palmolive, Dell, Ford, Microsoft, Nestlé, The Coca-Cola Company, and Wendy's. The agency is recognized by the Forrester Wave™ Reports, as a Leader among Marketing Creative and Content Service Providers, Commerce Services, Global Digital Experience Services, Global Marketing Services and, most recently, Marketing Measurement & Optimization. In addition, VML’s specialist health network, VML Health, is one of the world’s largest and most awarded health agencies. VML’s global network is powered by 26,000 talented people across 55+ markets, with principal offices in Kansas City, New York, Detroit, London, São Paulo, Shanghai, Singapore, and Sydney.
About WPP
WPP is the trusted growth partner for the world’s leading brands. We unite cutting-edge media intelligence and data solutions, world-class creativity, next-generation production, transformative enterprise solutions and expert strategic counsel in a single company – powered by exceptional talent and our agentic marketing platform, WPP Open, to help our clients navigate change, capture opportunity and deliver transformational growth. For more information, visit WPP.com.
Senior Project Manager required to deliver high quality, complex projects.
The opportunity
You will work closely with the Programme Manager/Account Director to achieve productivity goals and contribute to the organisation’s overall success.
What you’ll get to do
- Effectively run complex projects using Agile or Waterfall methodologies
- Support the efficient flow of work by providing solutions to issues and blockers
- Produce accurate status reporting regarding project milestones, deliverables, risks, and issues communicating to various audiences including key stakeholders and sponsors
- Manage several workstreams successfully, ensuring the teams understand what is expected of them in terms of output and quality
- Manage the interdependencies between the various workstreams
- Inspire and lead teams with little Agile experience, suggesting process and practical improvements as appropriate
- Motivate teams to achieve individual and team objectives, in order to delivery high quality outputs within agreed timeframes
- Provide support to Junior Project Managers within your account
- Review and update the project resource plan on a regular basis, keeping tight control of project budgets
- Foster close relationships with senior management and business stakeholders, be seen as a credible, reliable expert
- Develop customer confidence by understanding their needs and delivering first class solutions
- Set and manage client expectations, including resolving client escalations with diplomacy.
- Chair steering committees/meetings/reviews with multiple external stakeholders
- Plan and Co-ordinate discovery workshops with external stakeholders ranging from users to senior levels
- Keep up to date with emerging industry practices
What you should have
- Proven experience of software development Project Management, eCommerce experience ideally within a retail environment
- A good understanding of the software development lifecycle and release management
- Ability to define, manage and deliver to customer expectations within strict deadlines
- Ability to manage expectations with senior external stakeholders
- Ability to build relationships with senior external stakeholders
- Ability to deal with ambiguity, embrace and react to change with enthusiasm and critical thinking
- Experience of leading and managing teams at different stages of the team’s lifecycle
- Experience of modern software development practices
- Strong understanding of agile delivery techniques and lean ways of working
- Experience of managing people and financial budgets (including project budgeting, monitoring financials, reporting etc)
- Solid time management & organisational skills
- Excellent negotiation skills and an ability to handle sensitive issues with tact and diplomacy
- Relevant Project Management qualifications
- Proficient with Microsoft Office Packages, especially MS Excel and MS PowerPoint
- Excellent verbal and written communication skills in English
- Minimum BA/BS degree with a major in information management, marketing, communications, business or other closely-related areas is an advantage
What we can offer you
Alongside the opportunity to work with some of the most exciting brands around the world, we’ll also prioritise your career development and help you grow your skills. We’ll empower you to make a difference, allow you to be yourself, and respect who you are.
Permanent only:
We offer a great benefits package including training opportunities, medical insurance, Dental insurance, Meal cards, social events, family friendly policies, discounts with hundreds of retailers and much more.
Our culture thrives on our core values, designed for impact-driven individuals: Heart, Brains and Courage.
We lead with Heart, fostering empathy and trust where genuine connections and human-centric work flourish.
We empower your Brains for innovation, valuing relentless curiosity and collaborative intelligence to solve complex challenges.
And we champion Courage, inspiring you to speak up, embrace experimentation, and advocate for bold solutions that push our thinking to be better than yesterday.
AT VML Enterprise Solutions
Our Enterprise Solutions division houses strategic consultants, creative and technical architects and skilled developers and operators that together help some of the world’s leading organisations to deliver outstanding digital experiences across all major routes to market worldwide: marketplaces, online retailers, D2C, B2B and social platforms. With over 4,200 experts in 55 operational centres across 34 countries, our capabilities span the entire buying journey from customer acquisition, through engagement, to conversion and loyalty, driving multi-channel growth for world-leading brands.
We work with some of the most exciting brands such as The Coca-Cola Company, EY, Bosch, Unilever, Ford, DFS, Mercedes-Benz, Johnson & Johnson, Nestlé, Sainsbury’s, Selfridges, Shell and Tiffany & Co. We’ve built over 500 platforms for brands and retailers and generate in excess of $29bn annually for our clients and work with over 50 strategic partners including Adobe, SAP, Salesforce, HCL, Shopify, Sitecore, BigCommerce, commerce tools and Acquia. Our reputation is based on our people, and we believe we have some of the best in the business.
As our business grows internationally, we’re looking for new people to join us on our journey to inspire and take a key role in shaping some of the best commerce solutions, services, and websites in the world. Working as a team, no problem is insurmountable; we share in our client’s successes and believe that anyone can show creative bravery no matter what their role is in the team.
#LI-EMEA #LI-HYBRID #LI-JS1
WPP (VML Enterprise Solutions) is an equal opportunity employer and considers applicants for all positions without discrimination or regard to characteristics. We are committed to fostering a culture of respect in which everyone feels they belong and has the same opportunities to progress in their careers.
VML is a WPP Agency. For more information, please visit our website, and follow VML on our social channels via Instagram, LinkedIn, and X.
When you click "Submit Application", this will send any information you add below to VML. Before you do this, we think it's a good idea to read through our Recruitment Privacy Policy. California residents should read our California Recruitment Privacy Notice. This explains what we do with your personal data when you apply for a role with us, and, how you can update the information you have provided us with or how to remove it.
Ready to apply?
Apply to VML Enterprise Solutions
Account Manager
Who We Are
VML, part of WPP, is a leading creative company that combines brand experience, customer experience, and commerce, creating connected brands to drive growth. VML is celebrated for its innovative and human first, award-winning work for blue chip client partners including AstraZeneca, Colgate-Palmolive, Dell, Ford, Microsoft, Nestlé, The Coca-Cola Company, and Wendy's. The agency is recognized by the Forrester Wave™ Reports, as a Leader among Marketing Creative and Content Service Providers, Commerce Services, Global Digital Experience Services, Global Marketing Services and, most recently, Marketing Measurement & Optimization. In addition, VML’s specialist health network, VML Health, is one of the world’s largest and most awarded health agencies. VML’s global network is powered by 26,000 talented people across 55+ markets, with principal offices in Kansas City, New York, Detroit, London, São Paulo, Shanghai, Singapore, and Sydney.
About WPP
WPP is the trusted growth partner for the world’s leading brands. We unite cutting-edge media intelligence and data solutions, world-class creativity, next-generation production, transformative enterprise solutions and expert strategic counsel in a single company – powered by exceptional talent and our agentic marketing platform, WPP Open, to help our clients navigate change, capture opportunity and deliver transformational growth. For more information, visit WPP.com.
Account Manager needed to join us and build strong, long-term relationships with our customers, driving sustainable growth and ensuring long-term customer success.
The opportunity:
Are you a relationship-driven, commercially minded Account Manager ready to champion customer success and unlock growth? This role is perfect for someone who thrives on building partnerships, identifying opportunities, and ensuring clients get maximum value from cutting-edge SaaS solutions.
Why Join Us?
- Impact: Directly contribute to revenue growth and customer retention, ensuring our clients achieve their goals with our solutions.
- Innovation: Work with cutting-edge AI and analytics technology, introducing powerful new solutions to your clients.
- Ownership: Own the commercial health and growth strategy for a portfolio of key customer accounts.
- Collaboration: Partner closely with world-class product, sales, and account teams to deliver exceptional customer value.
What you’ll be doing:
You will be responsible for the success and growth of our customer accounts, turning strong relationships into sustainable revenue.
- Customer Relationship & Growth Management
- Proactively building and maintaing strong, long-term relationships with key customer stakeholders.
- Securing regular meetings to discuss solution expansion, new opportunities, and strategic areas for growth.
- Act as the voice of the customer, championing their needs within the business.
- Commercial Opportunity Development
- Identifying and progressing commercial opportunities, including user expansions, module add-ons, and scope changes.
- Initiating and managing upsell and cross-sell activities by understanding customer pain points and introducing valuable solutions.
- Supporting the renewal process to ensure high retention rates and continued customer partnership.
- Account Strategy & Support
- Developing and maintaining strategic account plans, keeping opportunities and commercial notes up to date in our systems.
- Supporting the preparation of proposals, presentations, and RFP responses, coordinating input from internal teams where needed.
- Ensuring there is clear visibility of the commercial pipeline, risks, and next steps for your accounts.
What we want from you:
- Proven experience in account management, customer success, or sales role.
- A genuine interest in revenue growth and strategic client development.
- Confidence in positioning solutions and supporting commercial discussions.
- An entrepreneurial and problem-solving mindset, with a proactive and resilient approach to progressing opportunities.
- Excellent communication and stakeholder management skills, with the ability to build rapport and drive alignment.
- Excellent organizational skills and comfort in managing multiple priorities effectively.
If you have some of this, even better:
- Experience working in a B2B SaaS environment.
- Familiarity with the life sciences, pharmaceutical, or healthcare industries.
- Experience using CRM systems to manage account plans and sales pipelines.
What we can offer you:
Alongside the opportunity to work with some of the most exciting brands around the world, we’ll also prioritise your career development and help you grow your skills. We’ll empower you to make a difference, allow you to be yourself, and respect who you are.
Permanent only:
We offer a great benefits package including a discretionary bonus scheme, training opportunities, competitive pension, medical insurance, life assurance, social events, opportunities to buy and sell holidays, family friendly policies, discounts with hundreds of retailers and much more.
Our culture thrives on our core values, designed for impact-driven individuals: Heart, Brains and Courage.
We lead with Heart, fostering empathy and trust where genuine connections and human-centric work flourish.
We empower your Brains for innovation, valuing relentless curiosity and collaborative intelligence to solve complex challenges.
And we champion Courage, inspiring you to speak up, embrace experimentation, and advocate for bold solutions that push our thinking to be better than yesterday.
AT VML Enterprise Solutions
Our Enterprise Solutions division houses strategic consultants, creative and technical architects and skilled developers and operators that together help some of the world’s leading organisations to deliver outstanding digital experiences across all major routes to market worldwide: marketplaces, online retailers, D2C, B2B and social platforms. With over 4,200 experts in 55 operational centres across 34 countries, our capabilities span the entire buying journey from customer acquisition, through engagement, to conversion and loyalty, driving multi-channel growth for world-leading brands.
We work with some of the most exciting brands such as The Coca-Cola Company, EY, Bosch, Unilever, Ford, DFS, Mercedes-Benz, Johnson & Johnson, Nestlé, Sainsbury’s, Selfridges, Shell and Tiffany & Co. We’ve built over 500 platforms for brands and retailers and generate in excess of $29bn annually for our clients and work with over 50 strategic partners including Adobe, SAP, Salesforce, HCL, Shopify, Sitecore, BigCommerce, commerce tools and Acquia. Our reputation is based on our people, and we believe we have some of the best in the business.
As our business grows internationally, we’re looking for new people to join us on our journey to inspire and take a key role in shaping some of the best commerce solutions, services, and websites in the world. Working as a team, no problem is insurmountable; we share in our client’s successes and believe that anyone can show creative bravery no matter what their role is in the team.
#LI-KB1 #LI-HYBRID #LI-EMEA
WPP (VML Enterprise Solutions) is an equal opportunity employer and considers applicants for all positions without discrimination or regard to characteristics. We are committed to fostering a culture of respect in which everyone feels they belong and has the same opportunities to progress in their careers.
VML is a WPP Agency. For more information, please visit our website, and follow VML on our social channels via Instagram, LinkedIn, and X.
When you click "Submit Application", this will send any information you add below to VML. Before you do this, we think it's a good idea to read through our Recruitment Privacy Policy. California residents should read our California Recruitment Privacy Notice. This explains what we do with your personal data when you apply for a role with us, and, how you can update the information you have provided us with or how to remove it.
Ready to apply?
Apply to VML Enterprise Solutions
Account Director
Who We Are
VML, part of WPP, is a leading creative company that combines brand experience, customer experience, and commerce, creating connected brands to drive growth. VML is celebrated for its innovative and human first, award-winning work for blue chip client partners including AstraZeneca, Colgate-Palmolive, Dell, Ford, Microsoft, Nestlé, The Coca-Cola Company, and Wendy's. The agency is recognized by the Forrester Wave™ Reports, as a Leader among Marketing Creative and Content Service Providers, Commerce Services, Global Digital Experience Services, Global Marketing Services and, most recently, Marketing Measurement & Optimization. In addition, VML’s specialist health network, VML Health, is one of the world’s largest and most awarded health agencies. VML’s global network is powered by 26,000 talented people across 55+ markets, with principal offices in Kansas City, New York, Detroit, London, São Paulo, Shanghai, Singapore, and Sydney.
About WPP
WPP is the trusted growth partner for the world’s leading brands. We unite cutting-edge media intelligence and data solutions, world-class creativity, next-generation production, transformative enterprise solutions and expert strategic counsel in a single company – powered by exceptional talent and our agentic marketing platform, WPP Open, to help our clients navigate change, capture opportunity and deliver transformational growth. For more information, visit WPP.com.
Account Director needed to join our office in UK.
The opportunity:
If you are already a Client or Account Director or have the consultancy led ability to move into leading world class solutions for a top tier client, then read on.
As a Client Director you will have full accountability for running multiple client accounts providing world class solutions for leading brands and retailers.
You will have full responsibility of P&L for multi-million-pound projects across commerce, data, and tech portfolios. This role will give the right candidate the opportunity to lead and grow key accounts for well-known brands and retailers taking full ownership and demonstrating thought leadership to add real value to our clients.
What you’ll be doing:
- Manage P&L £5 - £10 m.
- C-level/senior manager client engagement.
- Manage engagements with leading UK and International brands.
- Undertake regular business travel (domestic and international) to client sites and internal offices.
- You will be accountable for all services into the client and manage a team of skilled professionals delivering Digital services to our clients.
- Day to day you will be working with your account team to deliver projects that create immediate value and help define the right digital future for our clients.
- Accountable for the overall revenue growth, client satisfaction, new program implementation and adaptation
- Achieve annual sales revenue targets and other goals for key accounts.
- Own and manage the commercial relationship with the customer including contracts for consultancy and programme delivery along with clear and defined SLA management within support.
- Form close working relationships with all stakeholders, team members and cross-functional support groups to ensure VML and client teams deliver the best outcomes possible for the client.
What we want from you:
- Experience of delivering large projects and change programmes.
- Strong digital CX experience – guiding and advising teams
- Previous Client Services role or senior role within IT or a Digital Experience / CX agency
- Commercial experience of owning a P&L
- Value led approach for clients. This includes understanding clients’ needs and defining their roadmap.
- Strong stakeholder and organisational skills, entrepreneurial attitude, proactive business style
- Up to date with market trends and able to advise clients on appropriate strategies.
- Know-how required to ensure we deliver on our promises to clients in executing against plans.
- Building and fostering strong client relationships at all levels in the client organisation
- Provide accurate revenue forecasting, account reviews, strategic account plans and general sales data as required.
- Deep understanding of multi-channel customer solutions and managing the internal impacts within the client organisation
If you know some of this, even better:
- Excellent negotiation skills and an ability to handle sensitive issues with tact and diplomacy.
- Knowledge of the Automotive industry
- Good commercial knowledge, experience of contract negotiations
- Quantitative and analytical skills and full understanding of ROI analysis
Desirable attributes:
- Excellent communication, presentation and interpersonal skills
- Clear, concise and persuasive negotiating skills
- Problem solving with creative approach to proactive identification and resolution of issues.
What we can offer you:
Alongside the opportunity to work with some of the most exciting brands around the world, we’ll also prioritise your career development and help you grow your skills. We’ll empower you to make a difference, allow you to be yourself, and respect who you are.
Permanent only:
We offer a great benefits package including a discretionary bonus scheme, training opportunities, competitive pension, medical insurance, life assurance, social events, opportunities to buy and sell holidays, family friendly policies, discounts with hundreds of retailers and much more.
Our culture thrives on our core values, designed for impact-driven individuals: Heart, Brains and Courage.
We lead with Heart, fostering empathy and trust where genuine connections and human-centric work flourish.
We empower your Brains for innovation, valuing relentless curiosity and collaborative intelligence to solve complex challenges.
And we champion Courage, inspiring you to speak up, embrace experimentation, and advocate for bold solutions that push our thinking to be better than yesterday.
AT VML Enterprise Solutions
Our Enterprise Solutions division houses strategic consultants, creative and technical architects and skilled developers and operators that together help some of the world’s leading organisations to deliver outstanding digital experiences across all major routes to market worldwide: marketplaces, online retailers, D2C, B2B and social platforms. With over 4,200 experts in 55 operational centres across 34 countries, our capabilities span the entire buying journey from customer acquisition, through engagement, to conversion and loyalty, driving multi-channel growth for world-leading brands.
We work with some of the most exciting brands such as The Coca-Cola Company, EY, Bosch, Unilever, Ford, DFS, Mercedes-Benz, Johnson & Johnson, Nestlé, Sainsbury’s, Selfridges, Shell and Tiffany & Co. We’ve built over 500 platforms for brands and retailers and generate in excess of $29bn annually for our clients and work with over 50 strategic partners including Adobe, SAP, Salesforce, HCL, Shopify, Sitecore, BigCommerce, commerce tools and Acquia. Our reputation is based on our people, and we believe we have some of the best in the business.
As our business grows internationally, we’re looking for new people to join us on our journey to inspire and take a key role in shaping some of the best commerce solutions, services, and websites in the world. Working as a team, no problem is insurmountable; we share in our client’s successes and believe that anyone can show creative bravery no matter what their role is in the team.
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WPP (VML Enterprise Solutions) is an equal opportunity employer and considers applicants for all positions without discrimination or regard to characteristics. We are committed to fostering a culture of respect in which everyone feels they belong and has the same opportunities to progress in their careers.
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