Customer Success Jobs in Philippines.
All active Customer Success roles based in Philippines.
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Product Implementation Engineer
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About Hexnode
Hexnode is a global leader in Unified Endpoint Management (UEM), trusted by over 100 countries and managing millions of devices worldwide. With a rapid pace of innovation, we have established ourselves as a dominant force across Apple, Windows, Android, macOS, Linux, and tvOS. Fuelling the transformation to a seamless ecosystem of connected tools, Hexnode is revolutionizing the enterprise software and cybersecurity landscape.
The role
We are seeking a high-caliber Product Implementation Engineer with a deep understanding of the Cybersecurity landscape. In this role, you will be the technical architect behind our customers' success, ensuring that global organizations can seamlessly deploy and optimize Hexnode’s security solutions. You will act as a strategic consultant, bridging the gap between complex security requirements and technical execution.
Note: This role operates in a global environment and requires the flexibility to work in shifts to support our international clientele.
Responsibilities
- Strategic Solution Design: Partner with sales and technical teams to analyze customer requirements, translating complex business needs into scalable and secure architectures.
- Consultative Implementation: Lead the end-to-end deployment of UEM, MDM, RMM, and Patch Management solutions, customized to align with client-specific security policies.
- Technical Advisory: Act as a trusted technical advisor to IT Directors and stakeholders, providing authoritative guidance throughout the onboarding and implementation lifecycle.
- Cross-Functional Collaboration: Serve as a feedback loop between customers and our Product/Engineering teams to advocate for feature requests and influence the product roadmap.
- Complex Troubleshooting: Proactively diagnose and resolve intricate technical challenges encountered during the deployment phase, ensuring a frictionless experience for the client.
- Deployment Excellence: Guarantee precise configuration and flawless execution of Hexnode’s cybersecurity suite across diverse IT infrastructures.
- Industry Acumen: Maintain an unwavering commitment to staying ahead of cybersecurity trends, emerging threats, and advancements in endpoint management.
- Customer Centricity: Elevate customer satisfaction (CSAT) by ensuring every implementation is timely, efficient, and delivers immediate value.
- This role will collaborate with Presales, Sales and partners to analyse and help with the deployment.
Required Skills & Qualifications
- 5–8 years of proven experience in Technical Implementation, Onboarding, or Solutions Architecture with a focus on UEM, MDM, or RMM.
- Hands-on expertise in deploying and configuring leading solutions such as Microsoft Intune, VMware Workspace ONE, Jamf, or Ivanti.
- Deep understanding of modern security protocols, Zero Trust frameworks, and best practices for remote monitoring and patching.
- Strong technical capabilities in understanding customer environment, Active directory, cloud idps, network solutions, different Operating Systems, Security solutions
- Ability to define and execute implementation plan based on customer use cases.
- Solid foundational knowledge of network security (VPN, Proxy, Firewall), endpoint protection, and cloud-integrated IT environments.
- Experience with RMM and Patch Management platforms like Kaseya, ConnectWise, or NinjaRMM.
- Exceptional ability to manage customer expectations, identify technical blockers, and solve complex problems under pressure.
- Ability to articulate technical concepts clearly to both engineering teams and non-technical business stakeholders.
- BE/B.Tech or MCA in Computer Science, Information Technology, or a related field.
Desired Skills (Good to Have)
- Prior experience with advanced network security methodologies and enterprise endpoint management strategies.
- Familiarity with cloud-native security concepts, architectures (AWS/Azure/GCP), and associated technologies.
Ready to apply?
Apply to Mitsogo IncGlobal Technical Shift Lead
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About Hexnode
Hexnode is a global leader in Unified Endpoint Management (UEM), trusted by over 100 countries and managing millions of devices worldwide. With a rapid pace of innovation, we have established ourselves as a dominant force across Apple, Windows, Android, macOS, Linux, and tvOS. Fuelling the transformation to a seamless ecosystem of connected tools, Hexnode is revolutionizing the enterprise software and cybersecurity landscape.
The Role
We are looking for a strategic and high-energy Global Technical Shift Lead to drive excellence within our Global Product Technical Support (GPTS) team. In this role, you will not just oversee ticket resolution; you will lead the evolution of our support culture by implementing the Technology Acceptance Model (TAM) to ensure long-term product adoption and client success. As a linchpin of our 24/7 global operations, you will manage critical handovers and ensure our response times remain industry leading.
Note: This is a full-time, onsite role. Candidates must be available for rotating shifts to support our 24/7 global operations and international client base.
Responsibilities
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Manage and mentor a shift of Technical Support Engineers, fostering a high-performance environment focused on technical growth and empathy.
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Oversee the Shift Handover process to the incoming Lead, ensuring zero data loss and continuity of service for all high-priority issues.
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Guarantee that all incoming tickets are triaged and dispatched within defined response times to meet and exceed global SLAs.
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Conduct deep-dive analysis of incident patterns to identify root causes and provide strategic suggestions for incident management improvements.
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Partner with Engineering and Product teams to function as the "Voice of the Customer," ensuring technical feedback directly influences the product roadmap.
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Stay at the forefront of UEM trends and provide advanced training sessions for both high-value clients and internal technical stakeholders.
Required Skills & Qualifications
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10+ years of total technical support experience, with at least 4–5 years in a formal leadership or supervisory role, preferably within a SaaS environment.
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Mandatory, deep-seated expertise in Unified Endpoint Management (UEM) and its ecosystem.
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Advanced Technical Exposure: Direct experience with IDP (Identity Provider) or XDR (Extended Detection and Response) platforms is highly preferred.
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Exceptional people skills with the ability to navigate high-pressure situations and communicate complex technical concepts to non-technical stakeholders.
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An initiative-taking problem-solver with a proven ability to manage complex workflows and team dynamics in a fast-paced, high-growth global setting.
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Bachelor’s degree in computer science, Information Technology, or a relevant technical field.
Hexnode is an Equal Opportunity Employer. We welcome and encourage candidates of all backgrounds, identities, and experiences to apply.
Ready to apply?
Apply to Mitsogo Inc
Technical Account Manager - Scibids (2 Roles), Philippines - Remote
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Programmatic Account Manager – Philippines
About The Company
Scibids is a global leader in AI-powered digital campaign activation. Scibids empowers global brands to drive specific KPIs and tangible outcomes more effectively while improving operational efficiency and reducing manual lift. Scibids technology does not rely on digital identifiers such as cookies and can be activated across leading Demand-Side Platforms such as The Trade Desk, DV360, and Xandr to mention a few. To learn more, visit https://doubleverify.com/scibids-ai/
Recently, DV closed its acquisition of Scibids, providing an End-to-end, comprehensive measurement and granular optimisation. DoubleVerify is the recognised market innovator with the technology and tools that accurately authenticate the quality of digital media and drive ad performance for the world's largest brands. DV provides media transparency and accountability to deliver the highest level of impression quality for maximum advertising performance. Since 2008, DV has helped hundreds of Fortune 500 companies gain the most from their media spend by delivering best-in-class solutions across the digital ecosystem that help build a better industry. Learn more at doubleverify.com
The Opportunity
The mission of Scibids is to provide media buyers with fully automated buying strategies for display campaigns, delivering the best performance with minimal human effort.
As a Programmatic Account Manager / Programmatic Specialist, your role will be to work with & educate campaign managers and traders on how to use and leverage the Scibids software. Two of the key objectives for the role will be to offer first-class service & increased adoption rate of the product by our customers. This position will combine strong problem-solving and teaching skills, analytical rigor and interpersonal skills.
This is a remote based role.
Responsibilities
On a day-to-day basis, your responsibilities will specifically include:
- Onboarding – leading with the onboarding of new clients
- Be the main point of contact for any client questions or concerns – own specific client relationships from an Account Management perspective
- Lead training sessions & improve the knowledge and skills of your clients
- Lead impact review sessions, proving the ROI of Scibids & why we are a focal point of their plan
- Strategize with your sales lead to grow and develop existing client business and win net new business
- Problem-solving, working with the wider Scibids team to get answers to potential issues
- First class custom service, we strive to have an approach that is forward thinking and opportunistic, given that we love to build strong working relationships with our clients, and the foundations of this come from the service
Qualifications Preferred qualifications:
- Professional experience in programmatic trading, analytics, or customer success/account manager team in the programmatic space
- Has experience working on at least DV360 or The Trade Desk and good to have experience on Google Ads, Meta or TikTok
- Fluent in English and Strong written and verbal communication skills with internal/external team members
- Detail-oriented with an ability to prioritize projects/tasks simultaneously and to completion
- Start up environment experience would be an asset
- A can-do attitude to provide energy, drive and enthusiasm
- Ambition to grow your career as the company scales
- Advanced mathematics studies or a maths major will be an asset
The successful candidate’s starting salary will be determined based on a number of non-discriminating factors, including qualifications for the role, level, skills, experience, location, and balancing internal equity relative to peers at DV. This role will also be eligible for bonus/commission (as applicable), equity, and benefits.
Not-so-fun fact: Research shows that while men apply to jobs when they meet an average of 60% of job criteria, women and other marginalized groups tend to only apply when they check every box. So if you think you have what it takes but you’re not sure that you check every box, apply anyway!
Ready to apply?
Apply to DoubleVerify
About Zscaler
Zscaler accelerates digital transformation to ensure our customers can be more agile, efficient, resilient, and secure. As an AI-forward enterprise, we are constantly pushing the envelope, leveraging the world’s largest security data lake to power our cloud-native Zero Trust Exchange platform. This innovation protects our customers from cyberattacks and data loss by securely connecting users, devices, and applications in any location.
Here, impact in your role matters more than title and trust is built on results. We say, impact over activity. We seek innovators who actively use AI to amplify their impact and who thrive in an environment where we leverage intelligent systems to stay ahead of evolving threats. We believe in transparency and value constructive, honest debate—we’re focused on getting to the best ideas, faster. We build high-performing teams that can make an impact quickly and with high quality. To do this, we are building a culture of execution centered on customer obsession, collaboration, ownership, and accountability.
We value high-impact, high-accountability with a sense of urgency where you’re enabled to do your best work and embrace your potential. If you’re driven by purpose, thrive on solving complex challenges, and want to be part of the team that’s helping to secure the AI age, we invite you to bring your talents to Zscaler and help shape the future of cybersecurity.
Role
We are looking for an Account Executive-Enterprise to join our Sales team. This is a remote role based in Philippines, reporting to the Regional Sales Director, Emerging Markets. You will be responsible for understanding and solving customer pain points through a unique value proposition, focusing on high-impact growth within your territory. By educating key decision-makers on inspiring technology, you will drive the mission forward and ensure customer success.
What you’ll do (Role Expectations)
- Understanding and solving customers' pain points through Zscaler's unique value proposition
- Embracing selling an inspiring technology to educate key decision-makers in organisations in your territory
- Creating a plan for success; coverage, target prospects, customer footprint, partner coverage, marketing campaigns
- Learning and implementing our world-class sales methodologies to overachieve on quarterly/annual revenue goals
- Working with your Sales Engineers to achieve both business and technical value
Who You Are (Success Profile)
- You thrive in ambiguity. You're comfortable building the path as you walk it. You thrive in a dynamic environment, seeing ambiguity not as a hindrance, but as the raw material to build something meaningful.
- You act like an owner. Your passion for the mission fuels your bias for action. You operate with integrity because you genuinely care about the outcome. You adapt to what’s needed, navigating seamlessly between high-level strategy and hands-on execution.
- You are customer-obsessed. You build deep empathy for the customer—both internal and external—and anchor your decisions in solving their real-world problems. You champion their needs from start to finish, knowing their success is our success.
- You are resilient and adaptable. You view change as an opportunity and setbacks as temporary. You maintain composure and focus in high-pressure situations, guiding yourself and your team through complexity with a steady, positive hand.
- You lead with integrity. You do the right thing, even when it’s hard. You hold yourself and others to a high standard of accountability and build trust by matching your words with consistent, transparent action.
What We’re Looking for (Minimum Qualifications)
- Professional experience in Sales managing a revenue quota
- Bachelor's degree in Business or a related field
- Progressive selling experience engaging with accounts and selling at the C-Level
What Will Make You Stand Out (Preferred Qualifications)
- Experience selling Security, SaaS, or Software
- Experience working with Channel partners to create joint plans, develop pipeline, and lead opportunities to closure
#LI-LK2
#LI-Remote
At Zscaler, we are committed to building a team that reflects the communities we serve and the customers we work with. We foster an inclusive environment that values all backgrounds and perspectives, emphasizing collaboration and belonging. Join us in our mission to make doing business seamless and secure.
Our Benefits program is one of the most important ways we support our employees. Zscaler proudly offers comprehensive and inclusive benefits to meet the diverse needs of our employees and their families throughout their life stages, including:
- Various health plans
- Time off plans for vacation and sick time
- Parental leave options
- Retirement options
- Education reimbursement
- In-office perks, and more!
Learn more about Zscaler’s Future of Work strategy, hybrid working model, and benefits here.
By applying for this role, you adhere to applicable laws, regulations, and Zscaler policies, including those related to security and privacy standards and guidelines.
Zscaler is committed to providing equal employment opportunities to all individuals. We strive to create a workplace where employees are treated with respect and have the chance to succeed. All qualified applicants will be considered for employment without regard to race, color, religion, sex (including pregnancy or related medical conditions), age, national origin, sexual orientation, gender identity or expression, genetic information, disability status, protected veteran status, or any other characteristic protected by federal, state, or local laws. See more information by clicking on the Know Your Rights: Workplace Discrimination is Illegal link.
Pay Transparency
Zscaler complies with all applicable federal, state, and local pay transparency rules.
Zscaler is committed to providing reasonable support (called accommodations or adjustments) in our recruiting processes for candidates who are differently abled, have long term conditions, mental health conditions or sincerely held religious beliefs, or who are neurodivergent or require pregnancy-related support.
Ready to apply?
Apply to Zscaler
About Zscaler
Zscaler accelerates digital transformation to ensure our customers can be more agile, efficient, resilient, and secure. As an AI-forward enterprise, we are constantly pushing the envelope, leveraging the world’s largest security data lake to power our cloud-native Zero Trust Exchange platform. This innovation protects our customers from cyberattacks and data loss by securely connecting users, devices, and applications in any location.
Here, impact in your role matters more than title and trust is built on results. We say, impact over activity. We seek innovators who actively use AI to amplify their impact and who thrive in an environment where we leverage intelligent systems to stay ahead of evolving threats. We believe in transparency and value constructive, honest debate—we’re focused on getting to the best ideas, faster. We build high-performing teams that can make an impact quickly and with high quality. To do this, we are building a culture of execution centered on customer obsession, collaboration, ownership, and accountability.
We value high-impact, high-accountability with a sense of urgency where you’re enabled to do your best work and embrace your potential. If you’re driven by purpose, thrive on solving complex challenges, and want to be part of the team that’s helping to secure the AI age, we invite you to bring your talents to Zscaler and help shape the future of cybersecurity.
The Zscaler Sales and Go-to-Market team is a global group of professionals who are passionate about delighting our customers, nurturing trusted partnerships, and sharing their expertise to drive a secure, cloud-enabled digital future and further cement our position as the world leader in cloud security. Sales, Customer Success, Sales Enablement, Solution Architects, Business Development, Transformation, and Technology Partnerships all work together to demonstrate the power and agility of Zscaler cloud transformation to the world.
Role
We are looking for a Sales Engineer to join our Solutions Consulting team. This is a remote role based in Philippines, reporting to the Head of Solution Engineering, Emerging Markets.
As a critical technical partner, you will drive the digital transformation of our enterprise customers by providing expert thought leadership and high-impact technical guidance. You will be responsible for the end-to-end technical sales process, ensuring our solutions are positioned to solve complex business challenges effectively.
What you’ll do (Role Expectations)
- Provide technical thought leadership and advice to enterprise customers on how to transform their digital experience
- Take total ownership of the technical sale and all associated processes
- Identify and qualify technical opportunities while developing and maintaining trusted advisor relationships with key customer stakeholders
- Deliver high-impact sales pitches, technical demonstrations, and whiteboard presentations to ensure successful solution deployments
Who You Are (Success Profile)
- You thrive in ambiguity. You're comfortable building the path as you walk it. You thrive in a dynamic environment, seeing ambiguity not as a hindrance, but as the raw material to build something meaningful.
- You act like an owner. Your passion for the mission fuels your bias for action. You operate with integrity because you genuinely care about the outcome. You adapt to what’s needed, navigating seamlessly between high-level strategy and hands-on execution.
- You are a problem-solver. You seek out challenges because you are energized by finding solutions, knowing that solving the hard problems delivers the biggest impact.
- You are customer-obsessed. You build deep empathy for the customer—both internal and external—and anchor your decisions in solving their real-world problems. You champion their needs from start to finish, knowing their success is our success.
- You lead with integrity. You do the right thing, even when it’s hard. You hold yourself and others to a high standard of accountability and build trust by matching your words with consistent, transparent action.
What We’re Looking for (Minimum Qualifications)
- Bachelor’s degree or an equivalent combination of education and professional experience
- 5+ years of experience in presales roles, with at least 3 years specifically focused on selling security solutions and technologies
- Hands-on experience with systems installation and administration of routers/switches
- Deep technical knowledge of network security principles and applications
What Will Make You Stand Out (Preferred Qualifications)
- Technical proficiency with GPO, Active Directory/LDAP, and SSO/SAML integrations
- Strong understanding of HTTP and web security technologies, including proxies, caches, and firewalls
#LI-Remote
#LI-LK2
At Zscaler, we are committed to building a team that reflects the communities we serve and the customers we work with. We foster an inclusive environment that values all backgrounds and perspectives, emphasizing collaboration and belonging. Join us in our mission to make doing business seamless and secure.
Our Benefits program is one of the most important ways we support our employees. Zscaler proudly offers comprehensive and inclusive benefits to meet the diverse needs of our employees and their families throughout their life stages, including:
- Various health plans
- Time off plans for vacation and sick time
- Parental leave options
- Retirement options
- Education reimbursement
- In-office perks, and more!
Learn more about Zscaler’s Future of Work strategy, hybrid working model, and benefits here.
By applying for this role, you adhere to applicable laws, regulations, and Zscaler policies, including those related to security and privacy standards and guidelines.
Zscaler is committed to providing equal employment opportunities to all individuals. We strive to create a workplace where employees are treated with respect and have the chance to succeed. All qualified applicants will be considered for employment without regard to race, color, religion, sex (including pregnancy or related medical conditions), age, national origin, sexual orientation, gender identity or expression, genetic information, disability status, protected veteran status, or any other characteristic protected by federal, state, or local laws. See more information by clicking on the Know Your Rights: Workplace Discrimination is Illegal link.
Pay Transparency
Zscaler complies with all applicable federal, state, and local pay transparency rules.
Zscaler is committed to providing reasonable support (called accommodations or adjustments) in our recruiting processes for candidates who are differently abled, have long term conditions, mental health conditions or sincerely held religious beliefs, or who are neurodivergent or require pregnancy-related support.
Ready to apply?
Apply to Zscaler
Enterprise Account Executive - (Field Sales - SaaS)
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At Anaplan, we are a team of innovators focused on optimizing business decision-making through our leading AI-infused scenario planning and analysis platform so our customers can outpace their competition and the market.
What unites Anaplanners across teams and geographies is our collective commitment to our customers’ success and to our Winning Culture.
Our customers rank among the who’s who in the Fortune 50. Coca-Cola, LinkedIn, Adobe, LVMH and Bayer are just a few of the 2,400+ global companies who rely on our best-in-class platform.
Our Winning Culture is the engine that drives our teams of innovators. We champion diversity of thought and ideas, we behave like leaders regardless of title, we are committed to achieving ambitious goals, and we love celebrating our wins – big and small.
Supported by operating principles of being strategy-led, values-based and disciplined in execution, you’ll be inspired, connected, developed and rewarded here. Everything that makes you unique is welcome; join us and let’s build what’s next - together!
Anaplan is hiring an Enterprise Account Executive based in Manila, Philippines primarily covering Philippines market. This is a direct field sales role focusing on both hunting and farming across Enterprise Customers in Philippines.
In this role, you will take your proven track record of selling sophisticated technology solutions and account management and sell an incredibly versatile platform. Our sales team is helping industry leaders understand the impact of Anaplan products and how our connected planning solution is ending siloed decision-making. You will help our customers achieve their immediate business goals while setting their business up for the future.
This role will be a catalyst to Anaplan’s continued growth while leading digital transformation reporting directly to the Regional Vice President (RVP), Philippines. You may have up to 15-20 accounts in a defined geographic territory, combination of greenfield accounts and existing Anaplan customers. This type of territory requires someone to further build our footprint by hunting and locking in new logo accounts as well as rapidly growing opportunities within the current customer base.
Your Impact
- Engage with targeted customers to identify business processes in need of digital transformation and position Anaplan’s outstanding ability to solve critical business problems
- Build Anaplan’s business value throughout the selling engagement. Navigating sophisticated prospect environments to align the prospect around the Anaplan solution
- Conduct highly effective presentations from Director through SVP and key C-suite level decision makers including CFOs, CROs, and senior leaders in supply chain, workforce, and other business functions
- Develop customers and own opportunity management start-to-finish across multiple customer targets and functions
- Apply Anaplan’s value-based selling methodology and tools to run sales processes and accurately forecast business
- Employ outstanding account leadership skills to identify account expansion opportunities by cross-selling and up-selling opportunities within targeted accounts
- Perform strategic sales planning, leading to accurate forecasting of the business
- Work with cross-functional members of Sales Development Reps, Marketing, Solution Consultants, and the Customer Success teams
Your Qualifications
- At least 8 years of consultative sales experience into Fortune 2000 companies or Local Enterprise companies in Philippines selling Software and SaaS solutions.
- Shown success selling into C-Suite Executives in various industries
- Track record of overachieving sales quota & targets, including demonstrated history of multiple high six-figure annual contract value (ACV) deals (services and/or software)
- Demonstrated network in your industry territory, with a mix of some customers and implementation partners
- Demonstrated experience with sophisticated partner & internal team organizations
- Having domain understanding on cross functional areas such as Supply Chain, FP&A, Workforce Planning & Sales etc
- Strong, demonstrated opportunity management practices (e.g. sales process, qualification, executive presentation skills, quote presentation and negotiation), and ability to balance multiple (3-5) opportunities at once
Preferred Skills
- Familiarity with MS Excel, SFDC, Altify, Marketo, and Engagio a plus
- Account Planning experience Altify, MEDPICC, Miller Heiman
Bonus Points
· Experience selling Supply Chain Planning Solutions, EPM ERP or BI software solutions is a "nice to have", but we will certainly consider enterprise software sales experience.
Our Commitment to Diversity, Equity, Inclusion and Belonging (DEIB)
We believe attracting and retaining the best talent and fostering an inclusive culture strengthens our business. DEIB improves our workforce, enhances trust with our partners and customers, and drives business success. Build your career in a place where diversity, equity, inclusion and belonging aren’t just words on paper – this is what drives our innovation, it’s how we connect, and it contributes to what makes us a market leader. We believe in a hiring and working environment where all people are respected and valued, regardless of gender identity or expression, sexual orientation, religion, ethnicity, age, neurodiversity, disability status, citizenship, or any other aspect which makes people unique. We hire you for who you are, and we want you to bring your authentic self to work every day!
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, perform essential job functions, and receive equitable benefits and all privileges of employment. Please contact us to request accommodation.
Fraud Recruitment Disclaimer
It has come to our attention that fraudulent and fictitious job opportunities are being circulated on the Internet. Prospective candidates are being contacted by certain individuals, mainly through telephone calls, emails and correspondence, claiming they are representatives of Anaplan. The main purpose of these correspondences and announcements is to obtain privileged information from individuals.
Anaplan does not:
- Extend offers to candidates without an extensive interview process with a member of our recruitment team and a hiring manager via video or in person.
- Send job offers via email. All offers are first extended verbally by a member of our internal recruitment team whenever possible and then followed up via written communication.
All emails from Anaplan would come from an @anaplan.com email address. Should you have any doubts about the authenticity of an email, letter or telephone communication purportedly from, for, or on behalf of Anaplan, please send an email to people@anaplan.com before taking any further action in relation to the correspondence.
Ready to apply?
Apply to Anaplan
Sr. Customer Growth Specialist | LATAM + Philippines
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About Backblaze
Backblaze is the object storage leader in the open cloud movement, fueling customer success with cloud storage built purposefully to unlock budgets, unburden administrators, and unleash innovators. Together with our partners, we’re helping customers break free from the restrictive, overpriced legacy solutions that hold them back, and blaze forward with the full power of the open cloud in their hands.
Founded in 2007, we scaled the business with less than $3 million in outside funding until 2021, when we did a traditional IPO on the Nasdaq stock exchange. Today, Backblaze generates over $100m in revenue and is the leading specialized storage cloud - managing over three billion gigabytes of data storage for 500K+ customers in 175+ countries, including businesses, developers, IT professionals, and individuals.
But while there is a lot to celebrate in our past, there is almost as much opportunity ahead of us. We are seeking a Sr. Customer Growth Specialist!
About the Role
The Senior Customer Growth Specialist is a post-sales, outbound role focused on generating expansion pipeline from our long-tail customer base. This role sits at the intersection of Customer Success and Sales, with a clear mandate: identify customers with growth potential, engage them proactively, and create qualified expansion opportunities.
This is a high-activity, commercially focused role. You will work from data, signals, and insights to prioritize outreach, qualify opportunities, and hand off expansion pipeline to Customer Success Managers or Sales partners. While customer experience matters, success in this role is measured primarily by pipeline creation.
What You’ll Do:
- Proactively engage existing Backblaze customers through outbound outreach (email, calls, LinkedIn, etc.)
- Identify expansion opportunities using signals such as product usage, intent data, account activity, and engagement trends
- Qualify customer needs, timelines, and expansion potential through discovery conversations
- Create and progress qualified expansion opportunities in Salesforce
- Partner closely with Customer Success Managers, Technical Account Managers, and Sales to ensure clean handoffs
- Maintain strong CRM hygiene and accurate activity tracking
- Participate in ongoing enablement and feedback loops to improve messaging, targeting, and conversion rates
How Success Is Measured
- Expansion pipeline generated (primary metric)
- Opportunity quality and conversion to closed-won
- Outreach activity and engagement rates
- Accuracy and consistency of CRM data
- Collaboration and handoff quality with CS and Sales partners
The Right Fit:
- 5+ years of experience in a quota-carrying, outbound role (SDR, BDR, Inside Sales, Customer Growth, or similar)
- Strong English communication skills at a C1 level or above, with the ability to work directly with U.S. accounts and communicate confidently in a client-facing environment
- Strong comfort with proactive outreach and customer conversations
- Experience working with CRM systems (Salesforce preferred)
- Ability to quickly understand technical or product-driven value propositions
- Strong written and verbal communication skills
- Data-driven mindset with the ability to prioritize accounts and opportunities
Bonus Points For:
- Experience selling to existing customers (expansion, upsell, cross-sell)
- Familiarity with SaaS, cloud infrastructure, or usage-based pricing models
- Experience working with long-tail or high-volume customer segments
At this point, we hope you're feeling excited about the job description you're reading. Even if you don't meet every requirement, we still encourage you to apply. Learning, developing, and growing are key parts of our culture. We're eager to meet people who believe in our mission and can contribute to our team in various ways. We want people to feel comfortable expressing their true selves and to come, stay, and do their best work here.
At Backblaze, we value being fair and good to our customers, partners, and employees. That’s why diversity, equity, and inclusion are at the core of our values. We are committed to fostering a workforce where all employees feel a sense of belonging regardless of race, ethnicity, nationality, gender, sexual orientation, age, religion, socio-economic status, ability, veteran status, and education. We believe that our dedication to cultivating a diverse workspace not only allows us to better serve our customers in over 175 countries, but further reinforces our commitment to doing the right thing. We are proud to be an Equal Opportunity Employer.
To understand more about the data we collect and process as part of your application, please view our Backblaze Employee Privacy Notice.
#LATAM
Ready to apply?
Apply to Backblaze External Website
Guest Service Agent & Assistance
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About Us
We’re Extenteam, a dynamic company revolutionizing the short term vacation rental industry. Our proven business model has generated consistent revenue, and we are now expanding from a professional services model to a scalable tech-based subscription-first model.
As a scaling stage startup, we aim to grow our Monthly Recurring Revenue (MRR) to double our revenue by January 2026 by providing an AI assisted SaaS platform that works for all short term rental businesses regardless of their size.
Extenteam is on a mission to streamline and support vacation rental businesses by providing top-notch solutions, including guest communication and property management support.
We generate revenue through two primary streams:
Dedicated Team Members: Providing trained overseas talent with a recurring premium model, replacing one-time recruitment fees.
Tailwind - SaaS Platform: A guest communication Software blended with our shared services team, supporting smaller operators typically with less than 50 units - helping Extenteam increase profitability while growing our product market fit and expanding TAM and service levels.
Extenteam is a small but mighty team of 50 consisting of Sales, Partner Success, Marketing, HR & Recruiting, Engineering, Product and Admin (IT, Data etc). We are spread out across the world but we have hubs in Miami, LA, Medellin, and actively expanding into Europe. Our 50 people core team is supported by 400+ DTMs (dedicated team members) that are servicing our customers.
Our Values:
Commitment to Excellence: Continuously raising the bar and setting new standards in guest communications and service delivery.
Exceptional Collaboration: Thriving in a fast-paced, high-performance environment built on clear communication and teamwork.
Unified Purpose: Aligning behind a shared mission to drive success with an intense focus. One shared consciousness.
Data-Driven Decision-Making: Prioritizing data and results over emotions when making objective, professional decisions.
Emphasis on Details: Details matter at every level. Leaders are expected to have a deep understanding of the specifics and adopt a hands-on management style.
Our Leadership Philosophy
Our company embraces a management style inspired by the ideals of "founder mode," as championed by Airbnb’s Brian Chesky. This means a hands-on, visionary approach to leadership, with a relentless focus on innovation, product excellence, and customer-centric decision-making. We encourage proactive problem-solving, direct involvement in key initiatives, and a collaborative, high-performance culture.
To learn more about the "founder mode" philosophy and how it shapes our operations, you can explore this link. Understanding this mindset will provide valuable context for how we operate and what we value in our team members.
A. Guest Service Agent
- Respond to all guest messages within 5 minutes(goal: under 1 minute for simple responses), even without a full update
- Monitor all guest communication channels including Hostaway, Furnished Finder, email, texts, and phone calls
- Deliver clear, professional, and brand-aligned communication in every interaction
- Take immediate action on guest issues by creating and assigning Breezeway tasks
- Coordinate with internal team members to resolve all guest needs quickly and completely
- Proactively schedule mid-stay cleans and collect all associated fees
- Request, track, and confirm 100% of guest payments(mid-stay cleaning, pet fees, calendar hold fee, etc.), escalating when needed
- Accurately manage guest details and special requests to make parking permits and assist with other needs
- Adjust listing details, property intel pages, automated messages, and message templates as needed
- Maintain calendar availability and blocks in accordance with operational and sales needs as directed by Operational Manager and Leasing Manager
- Monitor and respond to guest reviews, and create follow up tasks for the operations team to address feedback
- Actively request positive reviews and take steps to prevent negative reviews when possible
- Reference and continuously update Notion (Property Intel Pages) to answer property specific questions and to improve response accuracy and efficiency
- Update Asana to keep property statuses and availability trackers and reservation checklists up to date
- Escalate urgent or high-risk issues to Operations Manager immediately
B. Leasing Assistant
- Working closely with the Leasing Manager to manage MTR reservations, including calendar blocking and unblocking based on guest move-out timelines and property readiness
- Monitor and respond to Furnished Finder inquiries and housing requests; escalate when needed
- Maintain and update the MTR reservation tracker and guest records throughout the booking lifecycle
- Send leases and addendums, and process reservation extensions while updating booking platforms accordingly
- Create direct reservations and ensure all required payments are completed
- Generate and manage lock codes for guests and vendors once requirements are met
- Coordinate background checks and assist with approvals as directed
- Schedule virtual tours and manage calendar coordination
- Complete guest handoff at check-in and direct guests to the guest service line
- Review notes and special conditions before approving bookings
- Support the Operations Manager with operational tasks as needed
C. Listing Assistant
- Analyze market data (occupancy, pricing, and revenue trends) to competitively price properties
- Adjust pricing and availability to maximize occupancy and revenue across all listings
- Create new property listings across platforms, ensuring accuracy, completeness, and strong presentation
- Maintain and update existing listings, including descriptions, photos, amenities, and pricing
- Optimize listings for visibility and performance (titles, descriptions, keywords, and platform-specific features)
- Track and report on occupancy and revenue performance across markets
- Maintain dashboards and internal reporting tools related to listing performance
- Ensure listings are published and active across all required platforms, including additional distribution channels and insurance portals
- Monitor listing quality and flag any issues that could impact bookings or guest experience
- Support leasing efforts as needed, including sending leases, background checks, or agreements
• Assist the Operations Manager with operational setup tasks such as utilities or platform-related updates
D. Finance Assistant
- Upload and organize all receipts into property-specific Dropbox folders on a weekly basis for every expense incurred that week
- Collect receipts from all sources, including WhatsApp threads, emails, utility websites, RingCentral texts, and online purchases
- Create internal receipts for:
- Supplies transferred from bulk inventory to individual properties
- Maintenance work completed by in-house technicians
- Track and allocate supply costs to the correct properties using inventory and transfer data (e.g., Sortly)
- Track and allocate in-house maintenance labor and materials to the correct properties using Breezeway and internal reports
- Pull and adjust reports to accurately calculate per-property charges for supplies used and in-house maintenance work
- Ensure all expenses are documented, categorized, and uploaded accurately and on time each week
- Upload trip and reservation information to document income-related receipts and revenue tracking
- Maintain clean, consistent, and audit-ready financial records across all properties
E. Marketing Assistant
- Assist with planning, creating, and scheduling social media content across platforms
- Respond to comments, messages, and engage with our audience in a timely, brand-aligned manner
- Support content organization, caption writing, and light research for posts and campaigns
- Coordinate with internal team members to gather content (photos, videos, updates)
- Maintain and update guest guidebooks, including recommendations and upsell opportunities
- Support email marketing efforts, including newsletters and promotional campaigns
- Monitor social media and marketing performance and flag opportunities for improvement
- Ensure consistency in brand voice, messaging, and presentation across all platforms
- Track and complete marketing-related tasks and projects in Asana
- Support the Operations Manager with marketing and operational tasks as needed
What We’re Looking For:
- Experience in hospitality, property management, or customer service
- Experience communicating with guests and handling customer issues in real time
- Familiarity with digital tools used in property operations, including:
- Breezeway
- Asana
- Notion
- Hostaway (or other property management software)
- Microsoft Office Suite (Outlook, Excel)
- Social media platforms (Marketing Assistant role)
- Demonstrated professional traits aligned with a high-performance, guest-focused environment
- Strong written communication and attention to detail
- Ability to stay responsive and focused during all shifts, including low-activity periods
- Ability to take ownership, follow through, and handle multiple tasks at once
Performance Expectations:
This role is critical to our operation. Guests are our top priority, and the speed and quality of communication directly impact our reviews, revenue, and brand. We expect consistent, high-level performance in both guest communication and operational follow-through.
- All guest messages are responded to within 5 minutes (goal: under 1 minute for simple responses)
- Maintain a 5-star communication experience across all guest interactions
- 100% of guest fees are requested, tracked, and confirmed or escalated
- 100% accuracy in guest details, including parking permits and required information
- No missed messages, tasks, or incomplete follow-ups
We are looking for someone who takes ownership, stays attentive even during slow periods, and follows through on every detail. This role requires consistency, urgency, and pride in doing things the right way, as you are directly representing our brand to every guest.
Technical Requirements:
- Internet speed minimum 30mbps: Needs to be Wired (Buy a dongle if no LAN port)
- i5 11th Gen or higher
- Windows 11 / MacOS Catalina or higher
- Minimum of 8 GB RAM
- Private and quiet dedicated home office area (no roosters, dogs, children's noises in the background)
- Back-ups in case of power or internet provider interruptions
- Good headset and webcam (preferably noise-canceling headset)
Why You’ll Love Working with Us:
- Competitive Salary — We offer a competitive salary that reflects the candidate’s experience, skills, and responsibilities.
- Remote Work — This role is 100% remote, allowing flexibility and eliminating daily commute.
- Paid Time Off — Standard leave entitlements (vacation, sick leave, vacation leave) for rest and well-being.
- HMO Coverage — Company-provided HMO plan, offering access to medical services via accredited hospitals and clinics under a Health Maintenance Organization. This helps ensure employees have access to routine checkups, consultations, and coverage for medical care.
Ready to apply?
Apply to Extenteam Client Roles
Risk Review Junior Analyst
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Risk Review Junior Analyst - Contractor - Trust & Safety
Role Overview:
We are seeking intelligent, driven, and analytically minded individuals to join our newly established Trust & Safety team. As part of the Risk Review sub-team, you’ll play a crucial role in safeguarding our platform and customers by manually reviewing payments and transactions to detect suspicious activity and identify bad actors. You’ll also focus on delivering a positive customer experience, ensuring timely reviews so legitimate customers can continue using their accounts without unnecessary delays.
This role requires the ability to determine when to escalate cases to Compliance or collaborate with team members for additional insight, ensuring quick and sound decision-making. You’ll receive full training and support, so don’t worry about having all the knowledge up front—we’ll equip you to succeed!
Key Responsibilities:
- Review and analyze transactions and customer accounts for high-risk and suspicious activity, making decisions based on your risk analysis.
- Escalate cases to compliance or consult team members for secondary reviews when needed to ensure timely decision-making.
- Contribute insights to our data models, helping to continuously improve fraud prevention.
- Report trends to assist compliance teams in investigating suspicious activities and preventing fraud.
- Use historical data to identify false positives and reinstate impacted accounts.
- Approve or reject payments and follow SOPs based on your risk analysis, ensuring minimal disruption to legitimate customers.
- Work to protect the organization and our customers while ensuring a positive experience for all.
Experience & Skills We’re Looking For:
- Strong analytical mindset: You’ll be working with complex cases and investigating customer accounts in detail.
- Enthusiasm for learning new things and growing within the company.
- A strong appetite for investigation and a good understanding of risk management principles, with the ability to navigate multiple internal tools (training provided).
- Excellent written and spoken English skills.
- Flexibility: You’ll be part of a growing team that provides 24/7 coverage.
- A previous experience in risk operations (fraud, AML, trust & safety) is a plus
What We Offer:
- Comprehensive training and ongoing support to help you succeed in the role.
- The opportunity to contribute meaningfully to the safety and success of our platform and customers.
Ready to apply?
Apply to Blue Cube Services
Project Manager
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Project Manager
About the role
We're looking for a Project Manager to join our Deployment Quality Assurance team and own the day-to-day execution of customer rollouts on the RetailNext platform. You'll be the primary point of contact for retailers as they bring our analytics solution live across their stores, coordinating vendors, service engineers, and internal stakeholders to keep deployments on time and on budget.
The right person for this seat is highly organized, comfortable holding multiple stakeholders accountable, and calm under pressure when scope shifts mid-project. You communicate proactively, anticipate risks before they become escalations, and treat a customer's deployment timeline as if it were your own. You're equally comfortable in a customer meeting and inside a checklist — and you genuinely care about getting the small details right.
RetailNext is the global leader in brick-and-mortar retail analytics, tracking over a billion shopping trips annually across 100,000+ sensors worldwide. Our Aurora sensor combines edge-based video analytics, IoT, and AI to deliver real-time insights for Fortune 500 retailers across 100+ countries. The Deployment Quality Assurance team makes sure every one of those deployments lands accurately and reliably — and this role sits at the center of that work.
Reports to: PMO Lead
Location: Philippines, Remote
What You'll Do
Project Leadership & Execution
- Own end-to-end delivery of customer deployments, from kickoff through go-live and handoff
- Develop and execute project work plans, revising them as scope, timing, or resourcing shift
- Coordinate vendors, service engineers, and internal teams to keep each deployment moving
- Drive multi-phased workstreams that validate data quality and optimize system performance for the customer
- Run weekly project cadences with clear agendas, documented outcomes, and tracked action items
Customer Relationship Management
- Act as the primary customer contact for day-to-day project activities
- Communicate proactively with stakeholders at every level — from store ops to retail IT leadership
- Translate technical implementation details into clear, customer-friendly language
- Keep customers confident in the project by being responsive, organized, and ahead of issues
Scope, Budget & Risk Management
- Identify scope changes early, gain approval on change orders, and escalate before timeline or budget slips
- Review quotes and estimates to confirm installation charges, deployment fees, licenses, and other line items are accurate
- Protect project margins by tracking spend against plan and flagging variances quickly
- Escalate risks to internal team managers and drive them to resolution
Documentation & Process
- Manage ongoing project documentation across all internal systems and checklists
- Keep deployment records, status updates, and handoff documents current and accurate
- Coordinate project staffing and escalate resourcing gaps before they become bottlenecks
- Suggest service improvements that sharpen our PMO processes, tools, and playbooks over time
What We're Looking For
Required
- 3+ years of project management experience, ideally on customer-facing technology deployments
- Solid understanding of PMO processes — work plans, change control, risk management, status reporting
- Strong written and verbal communication skills with the ability to manage stakeholders at all levels
- Excellent time management and the ability to keep multiple deadlines on track simultaneously
- Comfort owning budgets and pushing back when scope or cost is at risk
- Adaptability — projects shift, and you adjust without losing momentum
Valued but Not Required
- Experience with retail technology, in-store hardware, or IoT/sensor deployments
- Familiarity with video analytics, computer vision, or edge-compute solutions
- PMP, PRINCE2, or similar project management certification
- Background in deployment QA, field services, or customer success operations
What We Offer
- Customer-facing role at the heart of deployment success — you're the primary point of contact for Fortune 500 retailers as they go live on RetailNext, with direct influence over whether their rollouts succeed
- Real input into how we sharpen our PMO processes, tools, and playbooks — this isn't a "follow the runbook" role; we want PMs who help us improve the way we run deployments
- Global scope from a remote seat in the Philippines — coordinate projects spanning RetailNext's 100+ country footprint and partner with vendors, service engineers, and customer stakeholders worldwide
- Monthly Recharge Day
- Holiday Exchange Program
- Best Self Benefit Program
- Medical Insurance
- Work from Anywhere up to 90 days
Ready to apply?
Apply to RetailNext
[HELLOCONNECT] Senior Service Package Team Leader (Procurement)
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The Role
At HelloConnect, you will be part of a dynamic team that embraces innovation and leverages advanced technology to create exceptional experiences. Our culture is built on collaboration, continuous learning, and a commitment to excellence. You’ll have the opportunity to work on impactful projects, develop your skills, and grow within a supportive environment that values diverse perspectives and experiences.
In this role, you will take on a key responsibility in accuracy, governance, and scalability of procurement master data, including SKU creation, updates, and lifecycle management across multiple markets. In addition to managing a team of Data Specialists, the Senior Team Leader will drive process standardization, operational governance, and automation initiatives to support HelloFresh’s growing global procurement operations. You will work closely with Food Safety, Supply Chain, Procurement, and Technology teams to ensure SKU data processes are efficient, reliable, and designed for scale, contributing to our ongoing efforts to drive business success and enhance customer satisfaction.
We’re looking for passionate individuals who can bring their unique skills and ideas to the table. Even if you don't meet every requirement but believe you’d excel in this role, we’d love to hear from you!
What you’ll do
- Lead, coach, and develop a team of Data Management Specialists responsible for processing SKU lifecycle changes requested by Category and Procurement teams.
- Own the end-to-end delivery of the Data Management service portfolio, ensuring high operational performance, data accuracy, and adherence to service level agreements (SLAs) across multiple markets.
- Provide ongoing coaching, performance management, and professional development to build and sustain a high-performing, engaged team.
- Establish and maintain robust data governance frameworks to ensure accuracy, consistency, and compliance across SKU master data.
- Implement quality assurance practices, including four-eye review principles and error-prevention mechanisms, to minimize data inconsistencies and operational risk.
- Serve as the subject matter expert for Procurement Master Data Management within the Supply Chain Shared Services organization.
- Develop and manage KPI frameworks and operational dashboards to monitor performance, productivity, service quality, and data accuracy.
- Drive continuous improvement initiatives to standardize and harmonize SKU management processes across international markets.
- Identify and implement opportunities for automation, tooling enhancements, and workflow optimization in collaboration with Product and Technology teams.
- Lead operational transformation initiatives aimed at improving efficiency, scalability, and transparency within the Data Management service offering.
- Partner closely with Procurement, Food Safety, Supply Chain Planning, and Product teams to ensure accurate data flows and strong operational alignment.
- Manage escalations and resolve operational issues promptly to ensure service continuity and minimal business disruption.
What you’ll bring
- Bachelor’s degree in Supply Chain Management, Business Administration, Operations Management, or a related field.
- Minimum of 5 years of experience in supply chain operations, procurement operations, master data management, or a comparable operational environment.
- At least 2 years of leadership or team management experience within operational or shared services organizations.
- Strong experience working with ERP/MRP systems and managing operational data workflows.
- Proven track record in developing and managing KPIs, reporting frameworks, and operational performance dashboards.
- Demonstrated ability to drive process improvements, standardization, and automation initiatives.
- Advanced proficiency in Google Workspace and/or Microsoft Office applications (e.g., Excel, Sheets, Docs, and Slides).
What we offer
- Competitive Compensation: Beyond the standard package, we offer perks like Long Service Benefits (anniversary bonus) to recognize and celebrate your dedication
- Wellness & Perks: We prioritize your well-being by offering mental health support, HMO medical coverage, generous leave benefits plus life insurance for both you and your family's peace of mind
- Growth Opportunities: Invest in your personal development with an annual learning & development budget, plus access to the 360 Learning platform
- Dynamic Environment: Join a rapidly growing global Business Process Outsourcing company, where you'll collaborate with a diverse community spanning across multiple continents and cultures
- Work-Life Balance: Enjoy a healthy balance between your professional and personal life, with a supportive environment that prioritizes your well-being and personal time
Are you up for the challenge?
The first step to your new role starts here. Send in your application, along with your salary expectations and preferred start date. Our dedicated team will thoroughly review your details. We are excited to connect with you soon!
#helloconnect
#LI-Remote
#hcgreenhouse
Ready to apply?
Apply to HelloFresh
Tenant Insurance Processor
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About Us
We’re Extenteam, a dynamic company revolutionizing the short term vacation rental industry. Our proven business model has generated consistent revenue, and we are now expanding from a professional services model to a scalable tech-based subscription-first model.
As a scaling stage startup, we aim to grow our Monthly Recurring Revenue (MRR) to double our revenue by January 2026 by providing an AI assisted SaaS platform that works for all short term rental businesses regardless of their size.
Extenteam is on a mission to streamline and support vacation rental businesses by providing top-notch solutions, including guest communication and property management support.
We generate revenue through two primary streams:
Dedicated Team Members: Providing trained overseas talent with a recurring premium model, replacing one-time recruitment fees.
Tailwind - SaaS Platform: A guest communication Software blended with our shared services team, supporting smaller operators typically with less than 50 units - helping Extenteam increase profitability while growing our product market fit and expanding TAM and service levels.
Extenteam is a small but mighty team of 50 consisting of Sales, Partner Success, Marketing, HR & Recruiting, Engineering, Product and Admin (IT, Data etc). We are spread out across the world but we have hubs in Miami, LA, Medellin, and actively expanding into Europe. Our 50 people core team is supported by 400+ DTMs (dedicated team members) that are servicing our customers.
Our Values:
Commitment to Excellence: Continuously raising the bar and setting new standards in guest communications and service delivery.
Exceptional Collaboration: Thriving in a fast-paced, high-performance environment built on clear communication and teamwork.
Unified Purpose: Aligning behind a shared mission to drive success with an intense focus. One shared consciousness.
Data-Driven Decision-Making: Prioritizing data and results over emotions when making objective, professional decisions.
Emphasis on Details: Details matter at every level. Leaders are expected to have a deep understanding of the specifics and adopt a hands-on management style.
Our Leadership Philosophy
Our company embraces a management style inspired by the ideals of "founder mode," as championed by Airbnb’s Brian Chesky. This means a hands-on, visionary approach to leadership, with a relentless focus on innovation, product excellence, and customer-centric decision-making. We encourage proactive problem-solving, direct involvement in key initiatives, and a collaborative, high-performance culture.
To learn more about the "founder mode" philosophy and how it shapes our operations, you can explore this link. Understanding this mindset will provide valuable context for how we operate and what we value in our team members.
What This Role Is About:
The ideal candidate should be a detail-oriented and customer-focused professional that is able to support the administration of the renter’s insurance program across our large portfolio of residential communities. This role is responsible for processing new policies, maintaining existing coverage and serves as a key liaison between residents and our property management teams. We’re seeking someone with strong time management and organizational skills, clear communication, and a commitment to providing a smooth resident experience.
Your Main Responsibilities:
- Process renter’s insurance enrollments, updates, renewals, and cancellations in a timely and accurate manner
- Review policy documentation to ensure compliance with company requirements and regulatory standards
- Maintain accurate records of resident insurance coverage within internal systems
- Partner with on-site property teams to verify coverage, resolve discrepancies, and support lease compliance
- Communicate with residents to provide guidance on insurance requirements, coverage options, and policy status
- Assist in reporting, audits, and process improvements related to insurance tracking and compliance
What We’re Looking For:
Qualifications:
- Proven ability with managing multiple tasks simultaneously in a fast-paced environment
- Excellent written and verbal communication skills
- Proficiency with Google Workspace and MRI
- Ability to work collaboratively with cross-functional teams and external partners
- Experience in property management, insurance administration or a related field is a plus
Technical Requirements:
- Internet speed minimum 30mbps: Needs to be Wired (Buy a dongle if no LAN port)
- i5 11th Gen or higher
- Windows 11 / MacOS Catalina or higher
- Minimum of 8 GB RAM
- Private and quiet dedicated home office area (no roosters, dogs, children's noises in the background)
- Back-ups in case of power or internet provider interruptions
- Good headset and webcam (preferably noise-canceling headset)
Why You’ll Love Working with Us:
- Competitive Salary — We offer a competitive salary that reflects the candidate’s experience, skills, and responsibilities.
- Remote Work — This role is 100% remote, allowing flexibility and eliminating daily commute.
- Paid Time Off — Standard leave entitlements (vacation, sick leave, vacation leave) for rest and well-being.
- HMO Coverage — Company-provided HMO plan, offering access to medical services via accredited hospitals and clinics under a Health Maintenance Organization. This helps ensure employees have access to routine checkups, consultations, and coverage for medical care.
Ready to apply?
Apply to Extenteam Client Roles
[HELLOCONNECT] Senior Invoice Coordinator
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The Role
At HelloConnect, you will be part of a dynamic team that embraces innovation and leverages advanced technology to create exceptional experiences. Our culture is built on collaboration, continuous learning, and a commitment to excellence. You’ll have the opportunity to work on impactful projects, develop your skills, and grow within a supportive environment that values diverse perspectives and experiences.
As a Senior Purchasing Coordinator, you will take on a key responsibility in supporting our Supply Chain Operations and Accounts Payable teams in processing and analyzing invoicing data to facilitate a 3-way match between what we have ordered, what we have received from our suppliers, and what we have been invoiced for, contributing to our ongoing efforts to drive business success and enhance customer satisfaction.
We’re looking for passionate individuals who can bring their unique skills and ideas to the table. Even if you don't meet every requirement but believe you’d excel in this role, we’d love to hear from you!
What you’ll do
- Investigate and resolve complex quantity and price discrepancies, identifying patterns and root causes to prevent future occurrences.
- Extract, consolidate, and analyze invoice reconciliation data to identify opportunities for process improvements and present findings to leadership.
- Serve as a key point of contact for internal stakeholders, including Accounts Payable, Supply Chain, and Procurement teams acting as the Team Lead’s deputy.
- Lead initiatives to improve invoice reconciliation accuracy and efficiency through process enhancements.
- Influence stakeholders to standardize, implement improvements and minimize invoicing errors across multiple regions.
- Train and mentor junior team members, offering guidance and best practices in invoice reconciliation.
- Collaborate with suppliers to resolve escalated disputes and ensure prompt resolution of discrepancies.
What you’ll bring
- 5+ years experience in invoicing, billing, accounting, or financial reconciliation.
- Advanced proficiency in Microsoft Excel/Google Sheets and data analysis tools.
- Strong knowledge of ERP systems (Oracle experience preferred).
- Experience working with large datasets, performing root cause analysis, and implementing process improvements.
- Ability to interpret financial data and present actionable insights to stakeholders.
- Excellent problem-solving and critical thinking skills.
- Experience working in a fast-paced, high-volume environment.
- Language: English required; additional European languages (German, Dutch, French, Spanish, Italian) are a plus.
What we offer
- Competitive Compensation: Beyond the standard package, we offer perks like Long Service Benefits (anniversary bonus) to recognize and celebrate your dedication
- Wellness & Perks: We prioritize your well-being by offering mental health support, HMO medical coverage, generous leave benefits plus life insurance for both you and your family's peace of mind
- Growth Opportunities: Invest in your personal development with an annual learning & development budget, plus access to the 360 Learning platform
- Dynamic Environment: Join a rapidly growing global Business Process Outsourcing company, where you'll collaborate with a diverse community spanning across multiple continents and cultures
- Work-Life Balance: Enjoy a healthy balance between your professional and personal life, with a supportive environment that prioritizes your well-being and personal time
Are you up for the challenge?
The first step to your new role starts here. Send in your application, along with your salary expectations and preferred start date. Our dedicated team will thoroughly review your details. We are excited to connect with you soon!
#helloconnect
#LI-Remote
#hcgreenhouse
Ready to apply?
Apply to HelloFresh
Senior Manager, Sourcing - Soft Home (CN/SEA)
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ABOUT QUINCE
Founded in 2018, Quince was built to challenge the idea that nice things have to cost a lot. Our mission is simple: to make really high quality essentials for really low prices, produced fairly and sustainably. We believe everyone deserves exceptional craftsmanship and timeless design without the traditional markups. Quince is a direct-to-consumer (DTC) model that cuts out middlemen and leverages just-in-time manufacturing to minimize waste and maximize value.
Quince is a tech company disrupting the retail industry by putting AI, analytics and automation at the center of everything we do. Our unwavering commitment to excellence and company values guide our teams and actions:
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Customer First: We prioritize customer satisfaction in every decision.
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High Quality: True quality means premium materials and rigorous production standards you can feel good about.
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Essential Design: We focus on timeless, functional essentials instead of chasing trends.
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Always a Better Deal: Innovation and transparency ensure value for both customers and partners.
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Social & Environmental Responsibility: We commit to sustainable materials, ethical production, and fair wages.
Quince partners with world-class manufacturers across the globe and serves millions of customers. With strong investor backing and a focus on sustainable growth, we are a company that is rapidly scaling while maintaining a commitment to quality, simplicity, and radical price transparency.
OUR TEAM AND SUCCESS
At Quince, you will be part of a high-performing team that is redefining what quality, value, and sustainability mean in modern retail. We are a destination for builders, innovators, and operators to come together and challenge the status quo. Our collective ambition is bold. We are creating an entirely new category and customer experience – one that democratizes luxury and provides high quality products at radically low prices. That mission demands a world-class team committed to excellence.
If you are motivated by impact, growth, and purpose, you will find a strong sense of belonging at Quince.
THE ROLE:
Senior Manager, Sourcing - Soft Home (CN/SEA)
We are seeking an experienced Sourcing Manager specializing in Bedding to lead our sourcing efforts across China and Southeast Asia (SEA). In this role, you'll play a key part in building and managing supplier relationships to ensure our bedding products (such as premium down and premium down alt comforters, pillows, mattress pads and covers, etc.) meet Quince's high standards for quality, sustainability, and cost-efficiency. If you're passionate about ethical sourcing, vendor development, and optimizing supply chains in a fast-paced DTC environment, this is your opportunity to contribute to a brand that's redefining affordable luxury.
Key Responsibilities
- Develop and execute sourcing strategies for Bedding products, focusing on CN markets to identify, evaluate, and onboard new vendors while maintaining relationships with existing partners.
- Negotiate contracts, pricing, and terms with suppliers to achieve cost savings without compromising on quality, sustainability, or ethical standards.
- Collaborate with design, product development, and operations teams to manage product programs, from fabric/yarn selection to final production, ensuring timelines and specifications are met.
- Conduct market research on trends in Utility Bedding, materials (e.g., organic cotton, goose, feather, specialties), and sustainable practices to inform sourcing decisions.
- Oversee quality control processes, including factory audits, compliance checks for environmental and labor standards, and risk management in the supply chain.
- Monitor production output, resolve issues related to procurement, and optimize inventory to minimize waste and support our direct-shipping model.
- Travel to supplier sites in CN as needed to build strong partnerships and ensure alignment with Quince's values of transparency and responsibility.
- Analyze supplier performance metrics and provide reports to senior leadership on cost efficiencies, sustainability impacts, and opportunities for improvement.
Qualifications and Requirements
- 7-15 years of experience in sourcing or procurement, with a strong focus on Utility Bedding products (e.g.premium down and premium down alt comforters, pillows, mattress pads and covers, etc) in the home goods industry.
- Proven track record in vendor development, negotiation, and managing international supply chains, particularly in CN regions.
- Deep knowledge of textile materials, manufacturing processes, and sustainability practices
- Bachelor's degree in Supply Chain Management, Textile Engineering, Business, or a related field; advanced certifications (e.g., in sustainable sourcing) are a plus.
- Excellent communication and interpersonal skills for cross-functional collaboration and building global relationships.
- Strong analytical abilities, with proficiency in tools like Excel, ERP systems, or supply chain software.
- Ability to travel internationally (up to 30%) and adapt to a dynamic, growth-oriented environment.
- Passion for Quince's mission: making high-quality, sustainable products accessible and affordable.
Preferred Skills
- Experience with DTC brands or fast-fashion alternatives emphasizing ethical production.
- Familiarity with global compliance standards (e.g., GOTS, OEKO-TEX) and risk mitigation in volatile markets.
WHY QUINCE?
Joining Quince means being part of a mission-driven team reshaping retail. You will work alongside talented colleagues, tackle meaningful challenges, and contribute to building a more sustainable, accessible future for customers and partners alike.
EQUAL OPPORTUNITY & HIRING INTEGRITY
Quince provides equal employment opportunities to all employees and applications for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran or military status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
Quince is committed to providing reasonable accommodations to qualified individuals with disabilities. If you need a reasonable accommodation to complete your application or to perform the essential functions of a role at Quince, please let us know by completing this accommodation form. We review all requests individually and will work with you to determine appropriate accommodations on a case-by-case basis.
Employment is contingent upon successful completion of a background check. Quince will conduct background checks in compliance with applicable federal, state, and local laws.
Security Advisory: Beware of Frauds
At Quince, we're dedicated to recruiting top talent who share our drive for innovation. To safeguard candidates, Quince emphasizes legitimate recruitment practices. Initial communication is primarily via official Quince email addresses and LinkedIn; beware of deviations. Personal data and sensitive information will not be solicited during the application phase. Interviews are conducted via phone, in person, or through the approved platforms Google Meets or Zoom—never via messaging apps or other calling services. Offers are merit-based, communicated verbally, and followed up in writing. If personal information is requested to initiate the hiring process, rest assured it will be through secure and protected means.
Ready to apply?
Apply to Quince
Logistics Team Lead
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The Role
At HelloConnect, you will be part of a dynamic team in Inoza Tower, BGC that embraces innovation and leverages advanced technology to create exceptional experiences. Our culture is built on collaboration, continuous learning, and a commitment to excellence. You’ll have the opportunity to work on impactful projects, develop your skills, and grow within a supportive environment that values diverse perspectives and experiences.
In this role, you will take on a key responsibility in leading and optimizing logistics operations, managing the Philippines-based logistics team, and ensuring efficient processes, strong performance, and seamless collaboration across teams — contributing to our ongoing efforts to drive business success and enhance customer satisfaction.
We’re looking for passionate individuals who can bring their unique skills and ideas to the table. Even if you don't meet every requirement but believe you’d excel in this role, we’d love to hear from you!
What you’ll do
- Lead and manage the Philippines-based HelloConnect Logistics team, including task delegation, training, onboarding, and team engagement activities
- Ensure adherence to company policies, procedures, and performance standards across the team
- Develop, maintain, and monitor daily task checklists to ensure all responsibilities are completed efficiently
- Conduct performance reviews and support recruitment and hiring initiatives for the team
- Create and maintain standard operating procedures (SOPs), while identifying opportunities for process improvements and proactively addressing challenges
- Provide reporting and analysis support to the HelloFresh Inbound Logistics team, ensuring coverage during peak periods and team absences
- Collaborate closely with cross-functional teams, including procurement, production, and quality assurance, to ensure smooth operations
- Plan and execute regular team engagement and team-building activities for the Philippines-based HelloConnect team
- Remain highly flexible and provide coverage as an Inbound Coordinator during vacations, emergencies, or business-critical situations
- Manage and lead remote teams effectively, with preference for candidates who have experience working with offshore teams and remote work environments
- Maintain flexibility with work schedules, including the requirement to work one weekend day each week (e.g., Tuesday to Saturday or Sunday to Thursday). The Team Lead must remain open to future schedule adjustments as needed by the business.
What you’ll bring
- Experience in logistics and supply chain, preferably within the food or CPG industry
- Strong proficiency in Microsoft Office tools, with advanced skills in Microsoft Excel
- Ability to work independently while managing and tracking multiple processes effectively
- Strong multitasking skills, with the ability to thrive in a fast-paced environment
- Excellent organizational skills and high attention to detail
- Strong communication skills, with the ability to clearly articulate ideas, processes, and decisions both verbally and in writing
- A process-driven mindset, with a focus on documentation and the use of structured workflows and checklists
- Proven leadership skills, with the ability to engage, support, and develop team members
- Proactive and solutions-oriented, with the initiative to identify opportunities and drive improvements
What we offer
- Competitive Compensation: Beyond the standard package, we offer perks like Long Service Benefits (anniversary bonus) to recognize and celebrate your dedication
- Wellness & Perks: We prioritize your well-being by offering mental health support, HMO medical coverage, generous leave benefits plus life insurance for both you and your family's peace of mind
- Growth Opportunities: Invest in your personal development with an annual learning & development budget, plus access to the 360 Learning platform
- Dynamic Environment: Join a rapidly growing global Business Process Outsourcing company, where you'll collaborate with a diverse community spanning across multiple continents and cultures
- Work-Life Balance: Enjoy a healthy balance between your professional and personal life, with a supportive environment that prioritizes your well-being and personal time
Are you up for the challenge?
The first step to your new role starts here. Send in your application, along with your salary expectations and preferred start date. Our dedicated team will thoroughly review your details. We are excited to connect with you soon!
#helloconnect
#LI-Remote
#hcgreenhouse
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Apply to HelloFresh
At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you.
So, what’s the role all about?
The Client Services Project Manager leads the implementation of NICE products after a sale is completed through direct or indirect channels. This customer-facing role involves significant partner and customer interaction and requires strong communication, professionalism, and the ability to coordinate cross-functional delivery.
As a Client Services Project Manager, a typical day might include the following:
- Lead end-to-end delivery
- Direct and manage project execution from initiation through closure, ensuring delivery is completed on time, within scope, and aligned to success criteria.
- Initiate and align stakeholders (internal + external)
- Define project scope, goals, and deliverables in collaboration with internal stakeholders and external stakeholders (partners and customers).
- Bridge the gap between stakeholders by facilitating clear communication, aligning expectations, and translating business needs into actionable delivery plans.
- Conduct project kick-offs and establish governance
- Lead project kick-off meetings with internal teams and external stakeholders (partners and customers) to align on objectives, delivery approach, roles/responsibilities, governance, risks/dependencies, timelines, and communication cadence.
- Build and manage the project plan
- Develop and maintain project plans, diagrams, and communication artifacts.
- Plan and schedule timelines, milestones, and deliverables using appropriate tools; track progress and outcomes.
- Resource and dependency management
- Estimate resources needed and negotiate allocation with department/implementation managers.
- Identify and manage dependencies and the critical path to maintain delivery momentum.
- Risk, change, and issue management
- Proactively manage scope changes, identify potential risks/issues, and implement contingency plans to minimize delivery impact.
- Reporting and customer communications
- Develop and deliver status updates, progress reports, proposals, requirements documentation, and presentations.
- Communicate effectively and professionally with customers and internal teams throughout the project lifecycle.
- Relationship management
- Build, develop, and maintain business relationships critical to project success across customers, partners, and internal stakeholders.
- Closure and continuous improvement
- Obtain customer sign-off confirming the project's completion and acceptance.
- Conduct project retrospectives and produce recommendations to improve delivery outcomes.
- Develop best practices and reusable tools/templates to improve project execution and consistency.
- Compliance
- Follow the company Code of Ethics and applicable policies and procedures at all times.
To Land This Gig You’ll Need
Education
- Bachelor’s degree in Business Management or a related field, or equivalent relevant work experience.
Experience
- 5–10+ years of customer-facing project management experience (enterprise preferred).
- Experience in call center/contact center environments; telephony and/or call recording industry experience preferred.
- Demonstrated success in delivering projects on time and within scope.
Core Skills & Competencies
- Strong project planning, coordination, and execution skills.
- Excellent written and verbal communication; confident in executive/customer-facing settings.
- Strong understanding of technology and the software development lifecycle (SDLC).
- Resource, risk, and change management capabilities.
- Critical thinking and problem-solving skills; able to make independent, sound decisions.
- Financial and budget competency.
- Highly organized; comfortable planning several months in advance.
- Ability to motivate and influence cross-functional teams.
Certification
- PMP certification required (PMI).
Requisition ID: 10828
Reporting into: Tech Manager
Role Type: Individual Contributor
About NiCE
NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions.
Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries.
NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.
Ready to apply?
Apply to NICE
Website Onboarding
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Why Housecall Pro?
Help us build solutions that build better lives. At Housecall Pro, we show up to work every day to make a difference for real people: the home service professionals that support America’s 100 million homes. We’re all about the Pro, and dedicate our days to helping them streamline operations, scale their businesses, and—ultimately—save time so they can be with their families and live well.
While our headquarters are based in Denver, Colorado, our team spans the globe, with teammates across Brazil, Poland, the Philippines, Mexico, and beyond. We care deeply about our customers and foster a culture where our company, people and Pros grow and succeed together—no matter where they’re based. Leadership is as focused on growing team members’ careers as they expect their teams to be on creating solutions for Pros.
We also offer:
- Paid holidays and flexible, take-it-as-you-need-it paid time off
- A culture built on innovation that values big ideas, no matter where they come from
Role Overview
As a Specialist, Website Onboarding, you are responsible for ensuring a seamless and efficient onboarding process for our service professionals (our Pros) to our website offerings. You bring great communication, attention to detail, and technical expertise to help better our team and improve the lives of our Pros.
Our team is passionate, empathetic, hard working, and above all else focused on improving the lives of our service professionals (our Pros). Our success is their success.
What you do Each Day
- Conduct live video onboarding calls with Pros to define business requirements, branding needs, and project milestones
- Execute the end-to-end build and launch of Pro websites using established templates and design guidelines, ensuring mobile and tablet layouts are verified before publishing
- Perform technical implementation tasks including domain configuration, digital security protocols, and third-party integrations
- Optimize digital content for search engine visibility and accessibility to ensure maximum online reach for our Pros
- Configure and test HCP platform integrations to ensure seamless connectivity between the Pro’s website and their business operations
- Maintain accurate and timely documentation of project stages and Pro interactions within our CRM
- Manage a high-volume pipeline of cases, prioritizing tasks to meet defined service level agreements (SLAs) ensuring sites are published within defined timeframes
- Perform quality assurance audits to ensure alignment with brand standards and technical requirements
- Proactively communicate with Pros to resolve blockers, collect outstanding assets, and confirm sites are ready to go live
Qualifications
- 1+ year of experience in customer success, implementation, account management, or website design
- Bachelor's degree or equivalent work experience
- Proficiency in spreadsheet software for data formatting (i.e. Excel, Google Sheets)
- Strong communication and interpersonal skills to effectively engage with Pros
- Experience using communication and collaboration tools (i.e. Zoom, Slack, Salesforce)
- Ability to work independently and as part of a team in a fast-paced environment
- Exceptional attention to detail and organizational skills
What will help you succeed in this role
- Ability to follow specific directions while adapting to changing business needs
- Experience using AI tools to increase quality and efficiency of work
- Thirst for personal development and a desire to learn and grow
- Strong problem-solving skills and the ability to understand customer needs
- Empathy for small business owners and the patience to translate their vision into a polished digital presence
- Resilience when receiving feedback and a track record of applying it to improve your craft
Location Dependent Information
This role is open to candidates and the expected salary range for this role is $12,600-$14,000. The specific salary for the successful candidate will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location. This is a full time contract role.
Privacy Notice for California Job Candidates - Housecall Pro
Founded in 2013, Housecall Pro helps home service professionals (Pros) streamline every aspect of their business. With easy-to-use tools for scheduling, dispatching, payments, and more, Housecall Pro enables Pros to save time, grow profitably, and provide best-in-class service.
Housecall Pro’s brand portfolio includes Business Coaching by Housecall Pro, a business coaching solution for home services businesses. Our brands are united by a singular mission to champion our Pros to success.
We support more than 50,000 businesses and have over 2,000 ambitious, mission-driven, genuinely fun-loving teammates across the globe. If you want to do work that impacts real people, supported by a team that will invest in you every step of the way, we’d love to hear from you.
Housecall Pro celebrates diversity and we are committed to creating an inclusive environment. We are an equal opportunity employer and do not discriminate on the basis of gender, race, religion, national origin, ethnicity, disability, gender identity/expression, sexual orientation, veteran or military status, or any other category protected under the law. #LI-Remote
Ready to apply?
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Collections Team Lead
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Join a high-performing team for an NYC-based custom apparel company
Fresh Prints is a New York-based custom-printed apparel company. We partner with talented students, providing them with the capital, training, and support to build apparel businesses on their campuses.
About the Role
The Finance Team manages all cash inflows and outflows at Fresh Prints. As a Collections Team Lead, you will be responsible for managing and improving the systems and performance of our receivables function.
This is a high-impact role focused on driving revenue realization and ensuring strong cash flow discipline across the business. You will own collections performance, build scalable processes, and lead a team responsible for recovering outstanding payments efficiently and professionally.
What You'll Do
As a member of our Finance Team, you're going to have wide-ranging responsibilities and goals. On a day-to-day basis, this means:
- Lead and manage a team of 2–5 Collections Associates
- Own end-to-end collections operations (inbound & outbound follow-ups, payment tracking, dispute resolution)
- Drive improvements in:
- Set, track, and optimize team performance metrics
- Manage customer and vendor communication for payment recovery
- Handle escalations and resolve complex or sensitive cases
- Build and improve collections workflows, systems, and SOPs
- Collaborate cross-functionally with Finance, Sales, and Operations
- Ensure accurate reporting of daily, weekly, and monthly collections data
Requirements
- 3+ years of experience in Finance, Collections, Accounts Receivable, or Operations/Project Management in fast-paced environments
- 2+ years of experience managing a team (ideally 2 to 5 people)
- Excellent communication skills and proficiency in English (both written and verbal, especially for difficult conversations)
Core Skills: Must-Have
- Strong data orientation (Excel, dashboards, tracking metrics)
- Ability to define and track key metrics such as:
- Collections efficiency
- Agent productivity
- Call volume and conversion
- Proven ability to improve processes or workflows
- Strong ownership and execution mindset
- Ability to make decisions independently and move fast
Nice-to-Have
- Experience in B2C collections or high-volume customer operations
- Exposure to CRM or ticketing tools
- Experience implementing or improving collections tools
- Background in finance, revenue operations, or customer success
Success in this Role Looks Like
- Improved collections % and recovery timelines
- Clear visibility into metrics and performance
- Scalable, efficient collections processes
Job Location: Work From Home / Remote
Working Hours: 7:00 AM - 4:00 PM EST (US Timings), Monday to Friday
Monthly Salary: Competitive salary, depending on experience
At Fresh Prints, we deeply value the long-term contributions of our team. To recognize and celebrate that commitment, we offer a 2-month paid Sabbatical to eligible employees.
Fresh Prints never charges any money during the hiring process. If you’re asked to pay for a job, it’s not real.
Fresh Prints is an equal employment opportunity employer and promotes diversity; actively encouraging people of all backgrounds, ages, LGBTQ+, and those with disabilities to apply.
Ready to apply?
Apply to Fresh Prints
Sr HR Associate (Shared Services) - 9 month fixed term
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About Us
Our leading SaaS-based Global Employment Platform™ enables clients to expand into over 180 countries quickly and efficiently, without the complexities of establishing local entities. At G-P, we’re dedicated to breaking down barriers to global business and creating opportunities for everyone, everywhere.
Our diverse, remote-first teams are essential to our success. We empower our Dream Team members with flexibility and resources, fostering an environment where innovation thrives and every contribution is valued and celebrated.
The work you do here will positively impact lives around the world. We stand by our promise: Opportunity Made Possible. In addition to competitive compensation and benefits, we invite you to join us in expanding your skills and helping to reshape the future of work.
At G-P, we assist organizations in building exceptional global teams in days, not months—streamlining the hiring, onboarding, and management process to unlock growth potential for all.
About The Position:
As a Sr Human Resource Associate, within our Regional Shared Service Centre you will join a fast-growing company and will have responsibility for supporting professionals we engage on behalf of our client. You will assist in the management of the back-end HR, Payroll, and legal service providers that support the infrastructure of our international entities. We are looking for someone with global exposure and experience throughout APAC & UAE.
Please note: this is a 9 month fixed term contract and we are ideally looking for someone who can start immediately
What you will do:
- Support key employee life cycle processes such as onboarding of new professionals, professionals' data management, absence managements, visa renewals. transfers, offboarding of professionals.
- Preparing HR documentation, i.e. employment contracts, employment contract amendments, HR policies, benefits enrollment documentation, payroll enrollment documentation, country-specific onboarding guides,employment certificates, certification of termination
- Organize and maintain employee records via our proprietary Platform: input, update and maintain customer & professional personal data, process various forms related to documenting human resources activities such as new hire, change of status, benefits, terminations, etc.
- Benefits administration on behalf of customers & professionals including collaboration with broker/insurer for professionals’ benefits enrollments.
- Provide payroll data, including time and expense details, to support payroll administration, working in close coordination with the payroll team and Local Payroll Provider.
- Carry out audits and checks on data changes to ensure accurate and timely payment for the professionals
- Participation in the continuous improvement of HR processes and assist in maintaining standard operating procedures and policies up to date
- Communicate effectively both verbally and in written form with professionals and our customers to explain and resolve queries and concerns (via email, and other means of communication)
- Ensure service excellence by following and committing to the established SLAs and SOPs
- Communicate and liaise with GP partners/vendors, including insurance vendors, local service providers, local payroll providers, pension providers ensuring strong collaboration and seamless coordination including internal teams in GP.
- First point of contact for professionals& customers during the onboarding and offboarding process
What we are looking for:
Minimum Requirements
- 2-5 years of HR operations experience (SSC experience desirable)
- Detailed knowledge of HR Procedures and policies
- Experience working within a Shared Services
- Basic knowledge of labor legislation throughout APAC & UAE region will be an added advantage
- Excellent customer service skills.
- Proficient in both written and verbal English with the ability to articulate clearly and effectively in various communication settings.
- Literacy with MS Office
- Possess a proactive 'test-and-learn' mindset; capable of quickly mastering and deploying new AI features and platforms due to fast pace environment.
- Demonstrated AI literacy with the ability to integrate generative AI tools (e.g.,Gemini, Notebook LM) into daily workflows to increase efficiency and output quality.
- Resourceful, problem-solving abilities with a focus on identifying and/or resolving issues effectively.
- Experience in stakeholder management, including building positive relationships with both internal and external stakeholders.
- Demonstrating strong self-motivation, attention to detail, and time management skills
- Ability to work in an international team composed of team members in different locations and from different cultures and backgrounds.
- Flexibility to accommodate different time zones based on customer and professional needs.
Preferred Qualifications
- Knowledge and experience in handling offboardings will be an added advantage.
- Proficiency in local languages such as Mandarin, Vietnamese, Korean, Japanese, or Thai would be considered an additional advantage.
Actual compensation for this position may vary and will depend on multiple factors such as relevant qualifications, experience, education, and geographic location. For Full-Time Regular Employees, this position is also eligible for additional compensation as follows:
- Sales Roles: This position is eligible for a commission structure in addition to base salary.
- Non-Sales Roles: This position is eligible for an annual bonus which is paid dependent on various factors, including and without limitation, individual and company performance in addition to base salary.
Benefits
G-P values its employees and offers excellent benefits and perks including generous paid parental leave, flexible time off, spending accounts, medical insurance, dental insurance, vision insurance, sabbatical after 5 years and more.
Individuals residing, or applying to work, in the United States: California or Philadelphia, Pennsylvania, please review the following additional information:
G-P will consider qualified applicants with arrest or conviction records in accordance with the California Fair Chance Act, Los Angeles City Fair Chance Act Ordinance, Los Angeles County Fair Chance Act Ordinance, and San Francisco Fair Chance Act Ordinance. Los Angeles applicants can review additional information regarding the Los Angeles City Fair Chance Act here: Fair Chance Initiative for Hiring Ordinance, and Philadelphia applicants can review information pertaining to Philadelphia’s Fair Criminal Record Screening Standards Ordinance here: Fair Chance Poster. Any consideration of a candidate’s background check with arrest or conviction records will include an individualized assessment based on the factors required by applicable law, including the candidate’s specific record and the duties and requirements of the specific job.
G-P. Global Made Possible.
G-P is a proud Equal Opportunity Employer, and we are committed to building and maintaining a diverse, equitable and inclusive culture that celebrates authenticity. We prohibit discrimination and harassment against employees or applicants on the basis of race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth, and pregnancy-related conditions), gender identity or expression (including transgender status), sexual orientation, marital status, military service and veteran status, physical or mental disability, genetic information, or any other legally protected status.
G-P also is committed to providing reasonable accommodations to individuals with disabilities. Individuals with disabilities are encouraged to apply for these positions. If you need an accommodation due to a disability during the interview process, please contact us at careers@g-p.com.
Ready to apply?
Apply to G-P
Feedzai is the world’s first RiskOps platform for financial risk management, and the market leader in safeguarding global commerce with today’s most advanced cloud-based risk management platform, powered by machine learning and artificial intelligence. Feedzai is securing the transition to a cashless world while enabling digital trust in every transaction and payment type. The world’s largest banks, processors, and retailers trust Feedzai to protect trillions of dollars and manage risk while improving the customer experience for everyday users, without compromising privacy. Feedzai is a Series D company and has raised $282M to date. With a valuation of $2 billion, our technology protects 1 billion consumers and 90 billion transactions each year.
The Data Science Team within Customer Success is highly engaged with our clients making use of their critical thinking skills with a business-focused mentality and customer-facing attitude. They activate, maintain, and support clients, develop models and rules, and train & enable them. In addition, they work cross-functionally with other departments (e.g., Research, Product, Marketing) in a collaborative team spirit spanning the globe to ensure we deliver best in class risk prevention solutions. Being on the frontline of fighting crime and protecting people from financial harm is incredibly inspiring to each of us. Join Us!
Your Day to Day:
- Understanding the data which our clients provide to us;
- Cleaning that data and validating that it is correct;
- Preprocessing the data, usually by using a mixture of shell scripts and a programming language such as Python, Java, Scala, etc
- Iteratively computing features and tuning parameters to improve the quality of the model;
- Communicating your findings to the project manager and assisting him/her in decision making on the Data Science part of the project;
- Work together with key stakeholders (data scientists, engineers, risk managers) from our clients;
- Work with other parts of the organization (Product, Research, etc.) to improve processes, best practices and tooling.
You Have & You Know-how:
- MSc or PhD in Computer Science, Electrical Engineering, Statistics, Applied Mathematics, Physics or related field;
- Proficient in Machine Learning (training and testing, avoiding overfit, etc.);
- Knowledge of Big Data technologies such as Spark, Hadoop and related;
- Proficiency in bash, Python and either Java or Scala;
- Knowledge of resource monitoring and runtime optimization (both at JVM and OS level);
- Knowledge of statistics or data visualization is a plus;
- Knowledge of tree based algorithms (Random Forests, XGBoost, LGBM) is a plus;
- Knowledge of Deep Learning algorithms is a plus;
- Ability to communicate your findings in a clear way.
The Customer Success Team is responsible for delivering our product to our clients. This includes education, configuration, solution development, and risk strategy to enable our clients to address their pain points. We collaborate with our clients to ensure they have the right solution, build out a strategy and training plan for them, and then support them through each phase of our client lifecycle. We grow at a fast clip and believe no challenge is too big or too small. Therefore, we have an open environment that encourages us to lean in, try new things, and discover our potential. Join Us!
#LI-remote #LI-BR1
Your First 30-Days at Feedzai:
You will be immersed in our brand with training, connections, and one-on-one time with your manager. You may shadow your colleagues virtually or onsite at an office depending on where you work as you are supported through your Feedzai journey. In addition, you will have access to a ton of information to give you history, context, and all the knowledge you can handle about Feedzai and the team. Finally, you will start working on projects and collaborating on work currently being done. We can't wait to have you join the team!
Feedzai is an Equal Opportunity Employer and we value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
Feedzai does not accept unsolicited resumes from recruiters or employment agencies.
Feedzai will use the personal data you provide us with by filling out this form for reviewing your application and to potentially negotiate a contract with you. Your personal data will be retained by Feedzai for 24 months following your application. Please see our Privacy Notice available at https://www.feedzai.com/legal/feedzai-candidate-privacy-policy/ and https://www.feedzai.com/legal/feedzai-california-candidates-privacy-policy/ for more information on how we process your personal data.
Ready to apply?
Apply to Feedzai
Manager, Sourcing - Men's Bottoms Denim and Non-Denim (SEA)
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ABOUT QUINCE
Founded in 2018, Quince was built to challenge the idea that nice things have to cost a lot. Our mission is simple: to make really high quality essentials for really low prices, produced fairly and sustainably. We believe everyone deserves exceptional craftsmanship and timeless design without the traditional markups. Quince is a direct-to-consumer (DTC) model that cuts out middlemen and leverages just-in-time manufacturing to minimize waste and maximize value.
Quince is a tech company disrupting the retail industry by putting AI, analytics and automation at the center of everything we do. Our unwavering commitment to excellence and company values guide our teams and actions:
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Customer First: We prioritize customer satisfaction in every decision.
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High Quality: True quality means premium materials and rigorous production standards you can feel good about.
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Essential Design: We focus on timeless, functional essentials instead of chasing trends.
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Always a Better Deal: Innovation and transparency ensure value for both customers and partners.
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Social & Environmental Responsibility: We commit to sustainable materials, ethical production, and fair wages.
Quince partners with world-class manufacturers across the globe and serves millions of customers. With strong investor backing and a focus on sustainable growth, we are a company that is rapidly scaling while maintaining a commitment to quality, simplicity, and radical price transparency.
OUR TEAM AND SUCCESS
At Quince, you will be part of a high-performing team that is redefining what quality, value, and sustainability mean in modern retail. We are a destination for builders, innovators, and operators to come together and challenge the status quo. Our collective ambition is bold. We are creating an entirely new category and customer experience – one that democratizes luxury and provides high quality products at radically low prices. That mission demands a world-class team committed to excellence.
If you are motivated by impact, growth, and purpose, you will find a strong sense of belonging at Quince.
THE ROLE
Sourcing Manager - Men's Bottoms (Denim or Non-Denim) (SEA)
RESPONSIBILITIES:
- Scout for vendor partners in China/Hong Kong or SEA who can manufacture high-quality Men's Bottoms products with fast production lead time
- Pitching and on-boarding vendor partners in speed. This should be done with clear criteria around the initial test period and ensuring their ability to scale if the test period is successful.
- Drive excellence in partner operations for existing supplier relationships within current Quince categories, while expanding the supply base and improving Quince's product costs, quality, and commercial terms for sustainable sales and profitability
- Material Sourcing: Resources in speed for any materials that can effectively improve product cost, quality, and speed as options for scaling orders. Have experience negotiating with suppliers throughout the supply chain from T1 to T2 mill/vendor partners.
- Open costing expertise: Have solid open costing breakdown experience from the brand or manufacturer side to build a clear strategy for costing negotiations; be able to construct a validated cost structure/template to negotiate with vendor partners without relying on vendor data only.
- Act as an Ambassador to our partners in all interactions, building and deepening our relationships Continuous improvement
- Drive for higher hit-rate launches (reviews, returns, sales) through product excellence and drive for faster development times by identifying bottlenecks and proposing solutions
- Have a clear strategic, commercial understanding of the sourcing landscape and trade benefits that can improve product costs and speed of product to market destined for the USA, Canada, and Europe as an asset.
- Lead at 30,000 ft and 3,000 ft involving a diverse set of stakeholders from different functions and nationalities. Be willing to be scrappy at times to improve on existing ways of working and redefine new processes and SOPs for faster speed and continuous improvement.
QUALIFICATIONS:
- Experience: 10 years or more of sourcing and merchandising experience in men's bottoms categories with high-end national brands in the United States & Europe, specifically in men's bottoms.
- Consumer-focused and ambitious individual providing strategic leadership and act as a role model in business with self-assurance, pride, and passion that exudes personal and professional impact
- Self-Motivated: Proven ability as a self-starter and quick independent learner adapting swiftly to new challenges
- Detail Oriented: Exceptional attention to details with a data-driven approach to decision-making and problem-solving.
- Analytical Skills: Strong analytical mindset with a focus on execution, process improvement, and brand enhancement.
- Curiosity: Continuous learner with a proactive attitude, open to new perspectives and adaptable to changing circumstances.
- Supply Chain or Operations Background: Good track record in supply chain management or operations contributing to a well-rounded understanding of the retail landscape.
- Collaborative Nature: Excellent interpersonal skills, fostering collaboration across teams, and skilled in written and verbal communication and presentation.
- Resilient under pressure and relentless in the drive to create broader impact by being bold and challenging the status quo.
WHY QUINCE?
Joining Quince means being part of a mission-driven team reshaping retail. You will work alongside talented colleagues, tackle meaningful challenges, and contribute to building a more sustainable, accessible future for customers and partners alike.
EQUAL OPPORTUNITY & HIRING INTEGRITY
Quince provides equal employment opportunities to all employees and applications for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran or military status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
Quince is committed to providing reasonable accommodations to qualified individuals with disabilities. If you need a reasonable accommodation to complete your application or to perform the essential functions of a role at Quince, please let us know by completing this accommodation form. We review all requests individually and will work with you to determine appropriate accommodations on a case-by-case basis.
Employment is contingent upon successful completion of a background check. Quince will conduct background checks in compliance with applicable federal, state, and local laws.
Security Advisory: Beware of Frauds
At Quince, we're dedicated to recruiting top talent who share our drive for innovation. To safeguard candidates, Quince emphasizes legitimate recruitment practices. Initial communication is primarily via official Quince email addresses and LinkedIn; beware of deviations. Personal data and sensitive information will not be solicited during the application phase. Interviews are conducted via phone, in person, or through the approved platforms Google Meets or Zoom—never via messaging apps or other calling services. Offers are merit-based, communicated verbally, and followed up in writing. If personal information is requested to initiate the hiring process, rest assured it will be through secure and protected means.
Ready to apply?
Apply to Quince
[HELLOCONNECT] Purchasing Coordinator
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The Role
At HelloConnect, you will be part of a dynamic team that embraces innovation and leverages advanced technology to create exceptional experiences. Our culture is built on collaboration, continuous learning, and a commitment to excellence. You’ll have the opportunity to work on impactful projects, develop your skills, and grow within a supportive environment that values diverse perspectives and experiences.
As a Purchasing Coordinator, you will take on a key responsibility in supporting our Supply Chain Operations in the generation of purchase orders for various HelloFresh markets across Europe, the UK, Australia and New Zealand, contributing to our ongoing efforts to drive business success and enhance customer satisfaction.
We’re looking for passionate individuals who can bring their unique skills and ideas to the table. Even if you don't meet every requirement but believe you’d excel in this role, we’d love to hear from you!
What you’ll do
- Support our inbound supply chain operations & external partnerships to ensure our ingredients arrive to our customers on time and in full
- Calculate and issue purchase orders for your category area(s). Revise or raise additional purchase orders as required
- Complete the necessary audit checks to ensure orders are complete and accurate before sending to suppliers
- Resolve any queries raised by suppliers on the purchase orders or transportation, escalate where necessary
- Resolve operational issues and perform root cause analysis. Put into place corrective actions to help prevent similar issues from reoccurring
- Help to establish, create and maintain reports that support daily operations
- Distribute forecast information to HelloFresh suppliers
- Partner closely with the Suppliers and internal teams such as Forecasting, Procurement, Warehouse and Inventory to ensure purchase orders are timely and fulfill customer requirements
- Correct or escalate any data inaccuracies to your Line Manager
- Report any tooling issues and recommend improvements
- Maintain the confidentiality of our data and uphold the integrity of our business
- Support on additional day to day tasks as needed, including but not limited to, data entry, emergency purchase orders, updates to delivery schedules and inventory data analysis
- Remain flexible to changing duties and responsibilities as business needs vary
What you’ll bring
- At least 2 years of previous purchasing experience as a Buyer
- Requires expertise in operating Microsoft Office programs, and ideally ERP/MRP systems
- Language: English, other European languages considered a plus (German, Dutch, French, Spanish, Italian)
What we offer
- Competitive Compensation: Beyond the standard package, we offer perks like Long Service Benefits (anniversary bonus) to recognize and celebrate your dedication
- Wellness & Perks: We prioritize your well-being by offering mental health support, HMO medical coverage, generous leave benefits plus life insurance for both you and your family's peace of mind
- Growth Opportunities: Invest in your personal development with an annual learning & development budget, plus access to the 360 Learning platform
- Dynamic Environment: Join a rapidly growing global Business Process Outsourcing company, where you'll collaborate with a diverse community spanning across multiple continents and cultures
- Work-Life Balance: Enjoy a healthy balance between your professional and personal life, with a supportive environment that prioritizes your well-being and personal time
Are you up for the challenge?
The first step to your new role starts here. Send in your application, along with your salary expectations and preferred start date. Our dedicated team will thoroughly review your details. We are excited to connect with you soon!
#helloconnect
#LI-Remote
#hcgreenhouse
Ready to apply?
Apply to HelloFresh
Finance Business Partner
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Key Responsibilities:
We are looking for a commercially focused Finance Business Partner to support strategic and operational decision-making through financial insight, data analysis, and business reporting. This role will serve as the key link between finance, operations, and commercial teams to ensure performance is tracked accurately, and opportunities for optimisation are identified and acted upon.
The successful candidate will lead efforts in financial modelling, data management, and performance analysis, and work closely with stakeholders across departments and regions. You will also help build scalable processes and tools that contribute to the financial strength and efficiency of the business.
Job description:
● Develop and maintain Client P&L and Net Working Capital databases and reports
● Assist with the preparation of the official business plan / budget
● Analyze revenue, cost and net-working capital and provide monthly P&L report for each
client, department, channel of the business
● Review monthly results and implement monthly variance reporting as compared to budget
● Support management and provide analysis that is meaningful to improve overall business
● Work closely with BI teams to understand their information needs from start to finish,
including gathering requirements, pulling data and compiling data into presentable reports,
dashboards and charts.
● Build and maintain Excel-based models to support planning, reporting, and scenario analysis.
● Partner with local country teams (e.g., Singapore and Malaysia) to support business reviews and drive regional performance.
● Support on ad hoc projects and analysis as required.
Key Qualifications
● High level of analytical and problem solving skills
● Advance knowledge of MS Excel, Power BI, Database management tool
● Previous experience in reporting and data management will be a plus
● Finance knowledge
● Experience working with and creating/manipulating complex excel spreadsheets
● Highly motivated individual, self-assured and confident
● Excellent time management and organisational skills
● Strong written and oral English communication skills
● The ability to think independently with strong critical decision making abilities
● 5+ years working experience, ideally in fast moving business environment
What's in it for YOU?
An opportunity to work with one of the largest ecommerce Enablers in Southeast Asia with a multicultural environment that will offer you challenges to develop your career and professional skills. #aCommerce provides a variety of unique perks—and they're available to you whenever you need them. From solid healthcare services, work from home options, comfortable workspace, flexible leave (since it's important to enjoy quality time off), flexible work hours and attractive work locations
#aCommerce believes in investing in YOU which is why you will be given the opportunity to explore the world of technology and innovation in ecommerce. Work alongside experts who will enhance and recognize your professional knowledge to the highest potential!
YOU ARE GETTING MORE THAN JUST A JOB!
At #aCommerce, we provide you with more than just a job. Our business help large multinational brands (L’Oréal, Samsung, Adidas and Johnson & Johnson to name a few) with their ecommerce revolution and being in the thick of it will transform your growth to wherever you and your career want to be! Being part of the #aTeam means:
- You are valued. Everyone is equally important and works together on uncharted challenges alongside inspiring colleagues from all over the region.
- Being trusted. Once a month, you have the benefit to work remotely and choose your own workspace.
- Being celebrated! May that be a small win or a major milestone in your career, you have a family here who will support and celebrate every step of the way of your aCommerce journey.
- Comfortable at work. We provide you with a laptop, a cozy working space and smart casual dress code! Just come in as you are and bring your passion, commitment and “can do” attitude at work. There’s a lot of things that you can look forward to if you join us today and we leave it up to you to discover what’s in store for you.
INTERESTING FACTS
- Getting to equal when it comes to being a gender-balanced organization is something we celebrate! We are proud of our gender ratio.
- We have more than 20+ nationalities who are working hard to take aCommerce ahead everyday.
About aCommerce
aCommerce is the largest brand ecommerce enabler in Southeast Asia, delivering retail solutions for global brands such as L’Oréal, Samsung, and Unilever. Founded in May 2013, aCommerce has over 700 staff across offices and fulfillment centers in Singapore, Thailand, Indonesia and the Philippines.
The company is committed to equal opportunities for all of employees and to a work environment free of discrimination and harassment. All employment decisions at aCommerce are based on business needs, job requirements and individual qualifications, without regard to race, religion or belief, gender, sexuality, age, family or parental status, or any other status that may be protected by the laws or regulations in the locations where we operate. We do not tolerate discrimination or harassment based on any of these characteristics.
aCommerce DNA
Everyone in aCommerce lives by a set of core values that we call our DNA. These core values serve as the guide in how we work towards our common goals and targets.
Customers above all: The customer is at the heart of everything we do. Their success is our success.
- Lead by example: Earn respect through hard work and perseverance, not seniority.
- Solve problems: A “can do” attitude solves a multitude of problems.
- Lean on your teammates: Replace “I” with “we”. Collaboration will take you a long way.
- Keep it real: Our diversity makes us strong, we treat each other equally and respectfully.
The aTeam is made up of highly ambitious individuals driven to innovate, build and succeed and is always looking for like-minded self-starters to join.
Ready to apply?
Apply to aCommerce
Remote Guest Services Specialist
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About Us
We’re Extenteam, a dynamic company revolutionizing the short term vacation rental industry. Our proven business model has generated consistent revenue, and we are now expanding from a professional services model to a scalable tech-based subscription-first model.
As a scaling stage startup, we aim to grow our Monthly Recurring Revenue (MRR) to double our revenue by January 2026 by providing an AI assisted SaaS platform that works for all short term rental businesses regardless of their size.
Extenteam is on a mission to streamline and support vacation rental businesses by providing top-notch solutions, including guest communication and property management support.
We generate revenue through two primary streams:
Dedicated Team Members: Providing trained overseas talent with a recurring premium model, replacing one-time recruitment fees.
Tailwind - SaaS Platform: A guest communication Software blended with our shared services team, supporting smaller operators typically with less than 50 units - helping Extenteam increase profitability while growing our product market fit and expanding TAM and service levels.
Extenteam is a small but mighty team of 50 consisting of Sales, Partner Success, Marketing, HR & Recruiting, Engineering, Product and Admin (IT, Data etc). We are spread out across the world but we have hubs in Miami, LA, Medellin, and actively expanding into Europe. Our 50 people core team is supported by 400+ DTMs (dedicated team members) that are servicing our customers.
Our Values:
Commitment to Excellence: Continuously raising the bar and setting new standards in guest communications and service delivery.
Exceptional Collaboration: Thriving in a fast-paced, high-performance environment built on clear communication and teamwork.
Unified Purpose: Aligning behind a shared mission to drive success with an intense focus. One shared consciousness.
Data-Driven Decision-Making: Prioritizing data and results over emotions when making objective, professional decisions.
Emphasis on Details: Details matter at every level. Leaders are expected to have a deep understanding of the specifics and adopt a hands-on management style.
Our Leadership Philosophy
Our company embraces a management style inspired by the ideals of "founder mode," as championed by Airbnb’s Brian Chesky. This means a hands-on, visionary approach to leadership, with a relentless focus on innovation, product excellence, and customer-centric decision-making. We encourage proactive problem-solving, direct involvement in key initiatives, and a collaborative, high-performance culture.
To learn more about the "founder mode" philosophy and how it shapes our operations, you can explore this link. Understanding this mindset will provide valuable context for how we operate and what we value in our team members.
What This Role Is About:
We are looking for Remote Guest Services Specialist for a Property management company Client of ours. This role involves handling inquiries, providing information, resolving issues, and ensuring a seamless communication experience for guests across multiple platforms. The ideal candidate will possess excellent communication skills, attention to detail, and the ability to multitask in a fast-paced environment.
Your Main Responsibilities:
- Respond promptly and professionally to guest inquiries via email, phone, and OTA messaging.
- Provide accurate information regarding bookings, services, policies, and other inquiries.
- Handle and resolve guest complaints and issues efficiently, ensuring guest satisfaction.
- Assist with booking and confirming reservations. Assisting with reservations sales
- Guest review management: Review guest feedback and answer reviews on OTAs
- Coordinate with internal teams | Property Managers | Property Owners to ensure guest requests and special arrangements are met.
- Create, update, and maintain guest communication templates and FAQs.
- Ensure all communications reflect the partner's voice and guidelines.
- Attend occasional virtual meetings and training sessions.
- Provide constant feedback to the team regarding partner issues / suggestions to improve processes.
- Vendor liaison for HVAC, plumbing, electrical, etc. - dispatch, invoicing, etc.
- Data entry such as onboarding of properties into your PMS, AirBnB or VRBO listings
- Work on off season duties such as deep clean scheduling, lock battery replacements, smoke detector battery replacements, kitchen inventory, documentation of processes and procedures
- Handle permitting, Insurance requirements / documentation from property owners
- Manage calendar and inbox
- Excellent written and verbal English skills for phone, text, and email communication.
- Previous experience in guest services, reservations, or a related field.
- Strong organizational and multitasking abilities.
- Ability to work independently in a remote work environment.
- Attention to detail and commitment to providing exceptional service.
- Ability to show empathy, exhibit patience, and have a customer-centric mindset
- Possess critical thinking and problem-solving skills.
- Ability to learn new software quickly and efficiently.
- Willingness to ask questions when unclear about a task or process.
Nice to Haves:
- Vacation rental industry experience, working with VRBO, AirBnB, etc.
- PMS experience in the rental and hotel industry
Technical Requirements:
- Internet speed minimum 30mbps: Needs to be Wired (Buy a dongle if no LAN port)
- i5 11th Gen or higher
- Windows 11 / MacOS Catalina or higher
- Minimum of 8 GB RAM
- Private and quiet dedicated home office area (no roosters, dogs, children's noises in the background)
- Back-ups in case of power or internet provider interruptions
- Good headset and webcam (preferably noise-canceling headset)
Why You’ll Love Working with Us:
- Competitive Salary — We offer a competitive salary that reflects the candidate’s experience, skills, and responsibilities.
- Remote Work — This role is 100% remote, allowing flexibility and eliminating daily commute.
- Paid Time Off — Standard leave entitlements (vacation, sick leave, vacation leave) for rest and well-being.
- HMO Coverage — Company-provided HMO plan, offering access to medical services via accredited hospitals and clinics under a Health Maintenance Organization. This helps ensure employees have access to routine checkups, consultations, and coverage for medical care.
Ready to apply?
Apply to Extenteam Client Roles
Property Utility Specialist
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About Us
We’re Extenteam, a dynamic company revolutionizing the short term vacation rental industry. Our proven business model has generated consistent revenue, and we are now expanding from a professional services model to a scalable tech-based subscription-first model.
As a scaling stage startup, we aim to grow our Monthly Recurring Revenue (MRR) to double our revenue by January 2026 by providing an AI assisted SaaS platform that works for all short term rental businesses regardless of their size.
Extenteam is on a mission to streamline and support vacation rental businesses by providing top-notch solutions, including guest communication and property management support.
We generate revenue through two primary streams:
Dedicated Team Members: Providing trained overseas talent with a recurring premium model, replacing one-time recruitment fees.
Tailwind - SaaS Platform: A guest communication Software blended with our shared services team, supporting smaller operators typically with less than 50 units - helping Extenteam increase profitability while growing our product market fit and expanding TAM and service levels.
Extenteam is a small but mighty team of 50 consisting of Sales, Partner Success, Marketing, HR & Recruiting, Engineering, Product and Admin (IT, Data etc). We are spread out across the world but we have hubs in Miami, LA, Medellin, and actively expanding into Europe. Our 50 people core team is supported by 400+ DTMs (dedicated team members) that are servicing our customers.
Our Values:
Commitment to Excellence: Continuously raising the bar and setting new standards in guest communications and service delivery.
Exceptional Collaboration: Thriving in a fast-paced, high-performance environment built on clear communication and teamwork.
Unified Purpose: Aligning behind a shared mission to drive success with an intense focus. One shared consciousness.
Data-Driven Decision-Making: Prioritizing data and results over emotions when making objective, professional decisions.
Emphasis on Details: Details matter at every level. Leaders are expected to have a deep understanding of the specifics and adopt a hands-on management style.
Our Leadership Philosophy
Our company embraces a management style inspired by the ideals of "founder mode," as championed by Airbnb’s Brian Chesky. This means a hands-on, visionary approach to leadership, with a relentless focus on innovation, product excellence, and customer-centric decision-making. We encourage proactive problem-solving, direct involvement in key initiatives, and a collaborative, high-performance culture.
To learn more about the "founder mode" philosophy and how it shapes our operations, you can explore this link. Understanding this mindset will provide valuable context for how we operate and what we value in our team members.
What This Role Is About:
The Property Utility Specialist is responsible for the end-to-end management of utility billing, onboarding, and invoice processing for one of our clients. This role ensures utilities are properly onboarded, bills are processed accurately, autopay/e-billing is implemented, and all related systems and controls are maintained with integrity. The ideal candidate is highly detailed, process-oriented, comfortable with multiple stakeholders and systems, and thrives in a fast-paced asset management environment.
Your Main Responsibilities:
1. Utility Invoice Processing
- Receive utility invoices and ensure the utility folder is resolved to zero open items by end of day.
- Enter utility invoices per property under the correct name.
- Input utilities into the property management software (e.g., AppFolio) using proper GL accounts and property codes.
- Maintain passwords/logins for utility accounts
- Immediately notify Accounting Supervisor & Treasury Supervisor of any invoice or billing errors.
- Provide a daily End-of-Day report to Accounting Supervisor & Treasury Supervisor documenting utility bills entered.
- Communicate with the Accounting & Treasury Supervisors when a new utility vendor must be created to process invoices.
- Collaborate with Accounting & Treasury Supervisors to resolve any utility invoice anomalies (e.g., unusual charges, late fees).
- Update the “BPO Utilities” channel each day with current status and any late fees observed during bill entry.
- Assist in setting up utility accounts on autopay linked to the property’s bank account.
- Assist in enrolling utility accounts to e-billing
- Assist in compiling utility data (usage, invoices, etc.) upon request.
- Participate in daily bank proofing, ensuring utility items are correctly reported
2. Utility Onboarding for New/Transitioning Properties
- Support the onboarding of utilities for properties ensuring 100% completion prior to the transition date.
- Obtain from outgoing management/ownership the list of utilities requiring transition (electric, water/sewer, gas, trash, phone/internet).
- Ensure all new utility accounts are set up under the correct property name
- Ensure utility account logins are created and stored in the Utility/Vendor Account Workbook folder.
- Document each onboarding step on the Onboarding Checklist with supporting documentation (email confirmation, phone confirmation, contract copies).
- Store utility transition confirmations for the property being onboarded.
- Escalate any onboarding barriers (missing information, deposits required, ownership paperwork missing) to the Accounting & Treasury Supervisor immediately.
3. Flexible and Adaptable Work
- As jurisdictions, utility provider practices, lease terms, and internal processes evolve, adapt to changing workflows and procedures.
- Remain responsive to new property acquisitions, portfolio growth or other changes.
What We’re Looking For:
- At least 2 years of experience in utility billing, invoice processing, or property-management accounting highly desirable.
- Strong sense of ownership and proactive communication — someone who will immediately report any problem or barrier (e.g., utility account issues, vendor set-up delays, login access problems) to the appropriate supervisor.
- Prior experience using AppFolio or similar property management accounting software is advantageous.
- Technical Skills:
- Proficiency in Microsoft Office (Excel, Word, Outlook) and ability to learn new systems quickly.
- Experience managing passwords/logins securely using tools like Keeper Security or similar.
- Familiarity with electronic billing and autopay setup processes.
- Attention to Detail & Process-Oriented: Proven track record of accurate data entry, following checklists, meeting deadlines (e.g., zero open items by EOD).
- Communication & Collaboration: Strong written and verbal communication skills; ability to coordinate with internal teams and external utility providers.
- Problem Solving: Ability to identify anomalies, escalate appropriately and follow through to resolution.
- Organizational Skills: Ability to manage multiple properties/portfolios, daily tasks, reporting requirements and onboarding workflows concurrently.
- Adaptability: Comfortable working in a dynamic environment where policies and programs may change.
- Confidentiality & Integrity: Handle login credentials, financial information and vendor accounts securely and responsibly.
Nice to Haves:
- Prior experience in a real-estate asset management company or multifamily/residential portfolio.
- Experience in handling tenant billing and administrative fee processes.
- Comfortable working under minimal supervision with defined workflows and checklists.
- Initiative to improve processes, suggest efficiencies and maintain a clean inbox/folder system.
Technical Requirements:
- Internet speed minimum 30mbps: Needs to be Wired (Buy a dongle if no LAN port)
- i5 11th Gen or higher
- Windows 11 / MacOS Catalina or higher
- Minimum of 8 GB RAM
- Private and quiet dedicated home office area (no roosters, dogs, children's noises in the background)
- Back-ups in case of power or internet provider interruptions
- Good headset and webcam (preferably noise-canceling headset)
Why You’ll Love Working with Us:
- Competitive Salary — We offer a competitive salary that reflects the candidate’s experience, skills, and responsibilities.
- Remote Work — This role is 100% remote, allowing flexibility and eliminating daily commute.
- Paid Time Off — Standard leave entitlements (vacation, sick leave, vacation leave) for rest and well-being.
- HMO Coverage — Company-provided HMO plan, offering access to medical services via accredited hospitals and clinics under a Health Maintenance Organization. This helps ensure employees have access to routine checkups, consultations, and coverage for medical care.
Ready to apply?
Apply to Extenteam Client Roles
Lease Data Quality Specialist
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About Us
We’re Extenteam, a dynamic company revolutionizing the short term vacation rental industry. Our proven business model has generated consistent revenue, and we are now expanding from a professional services model to a scalable tech-based subscription-first model.
As a scaling stage startup, we aim to grow our Monthly Recurring Revenue (MRR) to double our revenue by January 2026 by providing an AI assisted SaaS platform that works for all short term rental businesses regardless of their size.
Extenteam is on a mission to streamline and support vacation rental businesses by providing top-notch solutions, including guest communication and property management support.
We generate revenue through two primary streams:
Dedicated Team Members: Providing trained overseas talent with a recurring premium model, replacing one-time recruitment fees.
Tailwind - SaaS Platform: A guest communication Software blended with our shared services team, supporting smaller operators typically with less than 50 units - helping Extenteam increase profitability while growing our product market fit and expanding TAM and service levels.
Extenteam is a small but mighty team of 50 consisting of Sales, Partner Success, Marketing, HR & Recruiting, Engineering, Product and Admin (IT, Data etc). We are spread out across the world but we have hubs in Miami, LA, Medellin, and actively expanding into Europe. Our 50 people core team is supported by 400+ DTMs (dedicated team members) that are servicing our customers.
Our Values:
Commitment to Excellence: Continuously raising the bar and setting new standards in guest communications and service delivery.
Exceptional Collaboration: Thriving in a fast-paced, high-performance environment built on clear communication and teamwork.
Unified Purpose: Aligning behind a shared mission to drive success with an intense focus. One shared consciousness.
Data-Driven Decision-Making: Prioritizing data and results over emotions when making objective, professional decisions.
Emphasis on Details: Details matter at every level. Leaders are expected to have a deep understanding of the specifics and adopt a hands-on management style.
Our Leadership Philosophy
Our company embraces a management style inspired by the ideals of "founder mode," as championed by Airbnb’s Brian Chesky. This means a hands-on, visionary approach to leadership, with a relentless focus on innovation, product excellence, and customer-centric decision-making. We encourage proactive problem-solving, direct involvement in key initiatives, and a collaborative, high-performance culture.
To learn more about the "founder mode" philosophy and how it shapes our operations, you can explore this link. Understanding this mindset will provide valuable context for how we operate and what we value in our team members.
What This Role Is About:
The Lease Data Quality Specialist ensures the accuracy, compliance, and completeness of resident lease files within the Entrata property management system. This role is responsible for reviewing audit findings, correcting discrepancies, and maintaining clean, compliant data that supports smooth operations, accurate reporting, and a positive resident experience.
Your Main Responsibilities:
Key Responsibilities
- Review lease file audit reports to identify missing, inaccurate, or non-compliant information.
- Make required data corrections directly in Entrata, including lease terms, charges, concessions, resident information, documents, and compliance fields.
- Upload, update, and organize lease documents to ensure files meet company and regulatory standards.
- Communicate with onsite teams, auditors, and managers to clarify discrepancies or gather missing information if needed.
- Verify that all corrections meet internal policies.
- Track and document all corrections made to maintain transparency and audit readiness.
- Monitor recurring issues and provide feedback to improve leasing processes and reduce future errors.
- Assist with quality control checks to confirm that corrected files are complete and accurate.
- Support audit cycles by prioritizing time-sensitive corrections.
What We’re Looking For:
- Experience working with property management systems, including leasing, resident management, accounting, or document management modules.
- Strong understanding of lease agreements, addenda, and standard property management documentation.
- High attention to detail and strong organizational skills.
- Ability to interpret audit findings and translate them into actionable corrections.
- Strong communication skills for collaborating with onsite teams and auditors.
- Ability to work independently, manage deadlines, and handle multiple files simultaneously.
- Basic understanding of compliance requirements in residential property management.
- Bachelor’s degree in Business, Finance, Accounting, or a related field
Preferred Qualifications
- Prior experience in property management, leasing, compliance, or audit support.
- Familiarity with other property management systems or document workflows.
Ideal Candidate Traits
- Meticulous and process-driven.
- Comfortable working in a fast-paced, deadline-oriented environment.
- Confident navigating software systems and resolving data inconsistencies.
- Proactive about identifying patterns and suggesting improvements.
Technical Requirements:
- Internet speed minimum 30mbps: Needs to be Wired (Buy a dongle if no LAN port)
- i5 11th Gen or higher
- Windows 11 / MacOS Catalina or higher
- Minimum of 8 GB RAM
- Private and quiet dedicated home office area (no roosters, dogs, children's noises in the background)
- Back-ups in case of power or internet provider interruptions
- Good headset and webcam (preferably noise-canceling headset)
Why You’ll Love Working with Us:
- Competitive Salary — We offer a competitive salary that reflects the candidate’s experience, skills, and responsibilities.
- Remote Work — This role is 100% remote, allowing flexibility and eliminating daily commute.
- Paid Time Off — Standard leave entitlements (vacation, sick leave, vacation leave) for rest and well-being.
- HMO Coverage — Company-provided HMO plan, offering access to medical services via accredited hospitals and clinics under a Health Maintenance Organization. This helps ensure employees have access to routine checkups, consultations, and coverage for medical care.
Ready to apply?
Apply to Extenteam Client Roles
Accounts Payable Specialist
Share this job
About Us
We’re Extenteam, a dynamic company revolutionizing the short term vacation rental industry. Our proven business model has generated consistent revenue, and we are now expanding from a professional services model to a scalable tech-based subscription-first model.
As a scaling stage startup, we aim to grow our Monthly Recurring Revenue (MRR) to double our revenue by January 2026 by providing an AI assisted SaaS platform that works for all short term rental businesses regardless of their size.
Extenteam is on a mission to streamline and support vacation rental businesses by providing top-notch solutions, including guest communication and property management support.
We generate revenue through two primary streams:
Dedicated Team Members: Providing trained overseas talent with a recurring premium model, replacing one-time recruitment fees.
Tailwind - SaaS Platform: A guest communication Software blended with our shared services team, supporting smaller operators typically with less than 50 units - helping Extenteam increase profitability while growing our product market fit and expanding TAM and service levels.
Extenteam is a small but mighty team of 50 consisting of Sales, Partner Success, Marketing, HR & Recruiting, Engineering, Product and Admin (IT, Data etc). We are spread out across the world but we have hubs in Miami, LA, Medellin, and actively expanding into Europe. Our 50 people core team is supported by 400+ DTMs (dedicated team members) that are servicing our customers.
Our Values:
Commitment to Excellence: Continuously raising the bar and setting new standards in guest communications and service delivery.
Exceptional Collaboration: Thriving in a fast-paced, high-performance environment built on clear communication and teamwork.
Unified Purpose: Aligning behind a shared mission to drive success with an intense focus. One shared consciousness.
Data-Driven Decision-Making: Prioritizing data and results over emotions when making objective, professional decisions.
Emphasis on Details: Details matter at every level. Leaders are expected to have a deep understanding of the specifics and adopt a hands-on management style.
Our Leadership Philosophy
Our company embraces a management style inspired by the ideals of "founder mode," as championed by Airbnb’s Brian Chesky. This means a hands-on, visionary approach to leadership, with a relentless focus on innovation, product excellence, and customer-centric decision-making. We encourage proactive problem-solving, direct involvement in key initiatives, and a collaborative, high-performance culture.
To learn more about the "founder mode" philosophy and how it shapes our operations, you can explore this link. Understanding this mindset will provide valuable context for how we operate and what we value in our team members.
What This Role Is About:
The AP Specialist is responsible for overseeing an inbox and monitoring various requests regarding payments, as well as pulling invoices to be submitted to lenders on a weekly basis. This role provides timely responses to ad hoc requests regarding payments, re issuances, returned payments, etc.
Your Main Responsibilities:
Essential Functions:
Operations & Execution
- Research and resolve complex questions regarding payments.
- Compile invoices and submit them to lenders.
- Manage multiple priorities while meeting deadlines and maintaining accuracy.
Process Improvement & Continuous Improvement
- Identify opportunities to improve efficiency, accuracy, and consistency of accounting processes.
- Participate in system enhancements, process improvements, and documentation efforts.
- Proactively identify risks, errors, or trends and recommend solutions to management.
Supervisory Responsibilities: Non-Supervisory
What We’re Looking For:
Education & Experience:
- Bachelor’s degree in Accounting or Finance required.
- 1–3+ years of progressive AP experience.
Qualifications:
- Workday experience a plus.
- Ability to research and analyze the status of payments.
- High attention to detail.
- Strong written and verbal communication skills.
- Excellent organizational skills and ability to operate independently.
Technical Requirements:
- Internet speed minimum 30mbps: Needs to be Wired (Buy a dongle if no LAN port)
- i5 11th Gen or higher
- Windows 11 / MacOS Catalina or higher
- Minimum of 8 GB RAM
- Private and quiet dedicated home office area (no roosters, dogs, children's noises in the background)
- Back-ups in case of power or internet provider interruptions
- Good headset and webcam (preferably noise-canceling headset)
Why You’ll Love Working with Us:
- Competitive Salary — We offer a competitive salary that reflects the candidate’s experience, skills, and responsibilities.
- Remote Work — This role is 100% remote, allowing flexibility and eliminating daily commute.
- Paid Time Off — Standard leave entitlements (vacation, sick leave, vacation leave) for rest and well-being.
- HMO Coverage — Company-provided HMO plan, offering access to medical services via accredited hospitals and clinics under a Health Maintenance Organization. This helps ensure employees have access to routine checkups, consultations, and coverage for medical care.
Ready to apply?
Apply to Extenteam Client Roles
Owner Services Support Agent
Share this job
About Us
We’re Extenteam, a dynamic company revolutionizing the short term vacation rental industry. Our proven business model has generated consistent revenue, and we are now expanding from a professional services model to a scalable tech-based subscription-first model.
As a scaling stage startup, we aim to grow our Monthly Recurring Revenue (MRR) to double our revenue by January 2026 by providing an AI assisted SaaS platform that works for all short term rental businesses regardless of their size.
Extenteam is on a mission to streamline and support vacation rental businesses by providing top-notch solutions, including guest communication and property management support.
We generate revenue through two primary streams:
Dedicated Team Members: Providing trained overseas talent with a recurring premium model, replacing one-time recruitment fees.
Tailwind - SaaS Platform: A guest communication Software blended with our shared services team, supporting smaller operators typically with less than 50 units - helping Extenteam increase profitability while growing our product market fit and expanding TAM and service levels.
Extenteam is a small but mighty team of 50 consisting of Sales, Partner Success, Marketing, HR & Recruiting, Engineering, Product and Admin (IT, Data etc). We are spread out across the world but we have hubs in Miami, LA, Medellin, and actively expanding into Europe. Our 50 people core team is supported by 400+ DTMs (dedicated team members) that are servicing our customers.
Our Values:
Commitment to Excellence: Continuously raising the bar and setting new standards in guest communications and service delivery.
Exceptional Collaboration: Thriving in a fast-paced, high-performance environment built on clear communication and teamwork.
Unified Purpose: Aligning behind a shared mission to drive success with an intense focus. One shared consciousness.
Data-Driven Decision-Making: Prioritizing data and results over emotions when making objective, professional decisions.
Emphasis on Details: Details matter at every level. Leaders are expected to have a deep understanding of the specifics and adopt a hands-on management style.
Our Leadership Philosophy
Our company embraces a management style inspired by the ideals of "founder mode," as championed by Airbnb’s Brian Chesky. This means a hands-on, visionary approach to leadership, with a relentless focus on innovation, product excellence, and customer-centric decision-making. We encourage proactive problem-solving, direct involvement in key initiatives, and a collaborative, high-performance culture.
To learn more about the "founder mode" philosophy and how it shapes our operations, you can explore this link. Understanding this mindset will provide valuable context for how we operate and what we value in our team members.
What This Role Is About:
As a Timeshare Owner Services Agent, you will serve as the primary point of contact for timeshare owners, ensuring a high level of satisfaction through timely phone, email, and text communication, reservation support, and financial clarity. This role is centered around managing owner relationships, supporting timeshare booking activity, inventory support, maintaining accurate records, and coordinating with internal and resort teams to deliver a seamless owner and guest experience.
In addition, this role provides cross-department support to Guest Services, Vacation Rental Operations, Systems, and OTA/listing management functions as needed.
Your Main Responsibilities:
- Serve as primary liaison for timeshare owners, delivering responsive and professional communication.
- Manage and monitor the shared inbox, ensuring timely responses and proper routing.
- Assist owners with reservation inquiries, booking support, and usage guidance.
- Provide clarity on owner statements, payouts, and general account questions in coordination with accounting.
- Support monthly owner statement distribution and respond to follow-up questions.
- Maintain accurate and detailed owner records, notes, and communication logs within systems.
- Collaborate with Inventory and Revenue teams to understand availability, performance trends, and booking activity.
- Assist with new owner onboarding, including system setup, expectations, and program education.
- Track and follow through on owner requests, issues, and resolutions to completion.
- Communication with home resorts through usage verifications, cancellations, etc.
- Weekly reporting.
- Annual tax reporting preparations.
Guest Services & Cross-Functional Support:
- Assist Guest Services with guest damage claims, including documentation, communication, and resolution tracking.
- Provide after-hours on-call support on a rotating basis, assisting with urgent guest or owner’s needs.
- Support system-related tasks, troubleshooting, and internal platform coordination as needed.
- Assist with OTA listings and updates, ensuring accuracy and alignment across distribution channels.
- Assist with internal reporting related to owner performance and inventory utilization.
- Provide general operational support across departments as needed to support owner and guest experience.
What We’re Looking For:
Skills
- Strong customer service and relationship management skills
- Excellent written and verbal communication with a professional tone
- Highly organized with strong attention to detail
- Ability to multitask and manage a high-volume inbox environment
- Strong problem-solving and follow-through skills
- Ability to explain financial and reservation details clearly and confidently
- Effective time management and prioritization skills
- Proficient computer skills with ability to learn new systems quickly
- Strong internal communication and collaboration skills
- Proficient in Microsoft Office Suite
Essential Physical Abilities
- Remain in a stationary position for extended periods (up to 8 hours, excluding breaks)
- Frequent use of phone and computer systems for communication
- Visual focus required for reviewing detailed reports and correspondence
Qualifications
- High school diploma or GED required
- Experience in hospitality, customer service, timeshare, or property management preferred
- Experience with timeshare systems, PMS platforms, or reservation tools is a plus
- Familiarity with vacation rental or resort operations preferred
- Experience with OTA platforms (Airbnb, Vrbo, etc.) is a plus
- Strong understanding of customer service best practices
- Proficiency in English (spoken and written); additional languages are a plus
- Professional demeanor with strong sense of ownership and accountability
Technical Requirements:
- Internet speed minimum 30mbps: Needs to be Wired (Buy a dongle if no LAN port)
- i5 11th Gen or higher
- Windows 11 / MacOS Catalina or higher
- Minimum of 8 GB RAM
- Private and quiet dedicated home office area (no roosters, dogs, children's noises in the background)
- Back-ups in case of power or internet provider interruptions
- Good headset and webcam (preferably noise-canceling headset)
Why You’ll Love Working with Us:
- Competitive Salary — We offer a competitive salary that reflects the candidate’s experience, skills, and responsibilities.
- Remote Work — This role is 100% remote, allowing flexibility and eliminating daily commute.
- Paid Time Off — Standard leave entitlements (vacation, sick leave, vacation leave) for rest and well-being.
- HMO Coverage — Company-provided HMO plan, offering access to medical services via accredited hospitals and clinics under a Health Maintenance Organization. This helps ensure employees have access to routine checkups, consultations, and coverage for medical care.
Ready to apply?
Apply to Extenteam Client Roles
About us
At Auctane, we are united by a passion to help businesses deliver — whatever their size, wherever they are, and however they operate. We make it possible for businesses to meet the ever-changing requirements of their industry and customer expectations. Auctane products enable hundreds of thousands of businesses to annually mail and ship billions of items — over $200 billion worth — to recipients around the globe.
The Auctane family of mailing and shipping software products includes ShipStation, Stamps.com, ShipStation API, Metapack, GlobalPost, and Packlink. Our partners include Amazon, UPS, USPS, eBay, BigCommerce, Shopify, WooCommerce, and Walmart.
Our values
Win as One. Delight Customers. Deliver Great Outcomes.
About the role
The focus of this role is to bolster Auctane's global engineering and operations within the Information Security Group. This position reports directly to the CISO and entails the leadership of several security programs within the engineering and operations teams.
The successful candidate will be instrumental in defining and developing the technology and processes governing cybersecurity practices to secure Auctane's global infrastructure. The role will specifically concentrate on securing the Enterprise and Cloud Infrastructures, alongside managing security operations responsibilities.This critical role requires a successful candidate to be a key contributor in establishing and evolving the technology and processes that define Auctane's global cybersecurity practices. The primary focus of this position is to secure the Enterprise and Cloud Infrastructures while also managing core security operations.
The Infosec group operates as part of the broader R&D Tech function, which utilizes modern architectural patterns and technologies, including AI, at scale and pace. This is a fully on-site position located in Manila, Philippines, with the primary shift scheduled between 10 pm to 7 am PHT, and flexibility to support other hours.
Travel Requirements: Up to 10% travel required.
About the team
We have a flat and open engineering culture where diverse opinions and perspectives are valued, data and evidence beats opinion and hierarchy, backed by honest and frank discussions. We passionately believe in forming autonomous, cross functional teams who are empowered to deliver our ambitious strategy. Our engineering culture is characterized by its flat and open structure, where diverse opinions and perspectives are highly valued. Decisions are driven by data and evidence, superseding opinion and hierarchy, and are supported by candid and transparent discussions. We are strong advocates for the formation of autonomous, cross-functional teams who are fully empowered to execute our ambitious strategy. We strongly support cross-collaboration and mission driven autonomous teams that are given full authority to implement our ambitious strategy. Our ambitious strategy is implemented by autonomous, mission-driven teams that are fully empowered to act and strongly encouraged to cross-collaborate.
What will you be doing?
- ReviewWorking to review and enrich playbooks and see opportunities for automation efficiencies in our Security detection and response capabilities.
- Liaising with the Engineering teams on incident response, vulnerability management and remediation actions
- Responsible for providing technical expertise in the support of security incidents using a plethora of leading security tools, coupled with continuous learning and training
- Working with AWS & GCP Cloud-native security tooling such as GuardDuty, Security Hub, GCP Security Command Center to ensure a level of protection & monitoring of threats in Auctane Public Cloud environments.
- Following up on regular security reviews, vulnerability, risk assessments and audits utilising our CSMP tool Wiz and Endpoint vulnerability tool Crowdstrike.
- Building relationships with all staff to promote “Security by Design” throughout the Engineering Teams and wider business.
- Being part of the internal Infosec / cyber security incident process - investigate suspected attacks and help manage security incidents, including providing post-mortem analysis, identify causes, develop solutions and preventive measures
- Responding swiftly to new and emerging security threats and vulnerabilities, investigate suspected attacks and be an integral part of the Information security incident process
- Learning and training, to enhance knowledge of Security Orchestration and Automation.
What are we looking for?
- Bachelor’s degree in Cybersecurity, Information Technology, Computer Science, or a related technical field
- 8+ years of progressive experience in cybersecurity, with at least 3-5 years in leading large scale cyber security implementations
- Experience defining and leading several cyber security programs for large scale organizations
- Advanced level experience at least in one or two security domains within the Enterprise and Cloud Infrastructures to develop threat detections and mitigation strategies
- Experience leading projects and programs while defining the roadmap and milestones, and communicating with to technical and non-technical stakeholders while advising senior management
- Experience leading other engineers and analysts while collaborating with the external team members
- Able to balance the demands of delivering high quality and demanding timescales.
- Relevant industry certifications (e.g. CISSP, CISM, CRISC, AWS Security, GCP Security)
What will make you stand out?
- Expert-level knowledge of AWS, Azure, and/or GCP security
- Expertise in vulnerability and risk management across public cloud and enterprise environments
- Expertise in leading advanced threats detection and prevention programs in a cross-functional environment
- Expertise in developing security patterns with architectural recommendations
- Advanced experience in software development practices, automation with basic knowledge of AI
The Tech
- AWS, GCP, SaaS, and Enterprise
- Artificial Intelligence Solutions (Gemini, Claude, internal)
- CNAPP, DSPM, and Cloud Security Solutions
- Application Security Technologies (DAST, SAST, SCA, ASM)
- Email Security Technologies
- SIEM Solutions and Detection Technologies
- Google Workspace
- Vulnerability Management Solutions
- Application Security
- Python, PowerShell, Bash
What do we offer?
🌿 1. Health & Well-being
Auctane prioritizes the health and well-being of our employees and their families.
🩺 HMO Medical Insurance:
- Tiered Maximum Benefit Limit (MBL) based on job level.
- Comprehensive coverage for the employee and up to two (2) dependents.
🦷 Dental Insurance:
- Coverage for essential dental care services.
🧠 Mental Health & Employee Assistance Program (EAP):
- Access to confidential counseling and support services for mental health and personal challenges.
🏃 Wellness Program:
- Initiatives and resources designed to promote physical and mental well-being.
2. Financial Security & Compensation Enhancements
We offer benefits aimed at providing financial stability and enhancing your overall compensation.
❤️ Life Insurance:
- Financial protection for your loved ones.
⚠️ Accidental Death and Dismemberment (AD&D) Insurance:
- Additional financial protection in the event of accidental death or dismemberment.
🍽️ Meal and Clothing Allowance:
- Up to 3,000 PHP per month for meal and clothing expenses.
🎯 Bonuses and Supplemental Income:
- Opportunity to earn extra wages through company contests and incentives.
3. Time Off & Work-Life Balance
Auctane recognizes the importance of rest and personal time for a healthy work-life balance.
🌴 Paid Vacation Days:
- 15 paid vacation days per year, with additional days increasing with tenure.
🤒 Paid Sick Days:
- 15 paid sick days per year.
🎉 Paid Holidays:
- Observation of statutory national and local holidays.
💐 Bereavement Leave:
- Supportive leave in times of personal loss.
4. Professional Development & Recognition
We invest in your continuous growth and acknowledge your contributions to Auctane's success.
📚 Education Benefits:
- Support for continuous learning and professional development.
🤝 Referral Program:
- Incentives for recommending great talent to join the team.
Ready to apply?
Apply to Auctane
Customer Success Generalist (Daylight)
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Xendit provides payment infrastructure across Southeast Asia and is expanding to Greater China and LATAM. We process payments, power marketplaces, disburse payroll and loans, provide KYC solutions, prevent fraud, and help businesses grow exponentially. We serve our customers by providing a suite of world-class APIs, eCommerce platform integrations, and easy to use applications for individual entrepreneurs, SMEs, and enterprises alike.
Our main focus is building the most advanced payment rails for Southeast Asia, with a clear goal in mind — to make payments across and within SEA simple, secure and easy for everyone. We serve thousands of businesses ranging from SMEs to multinational enterprises, and process millions of transactions monthly. We’ve been growing rapidly since our inception in 2015, onboarding hundreds of new customers every month, and backed by global top-10 VCs. We’re proud to be featured on among the fastest growing companies by Y-Combinator.
About the Job
As a Customer Success Generalist, you will be in a fast-paced team that provides our customers with undivided attention and care. You will be ready to take on any issues or inquiries that our customer’s raise, work to prevent fires and support our customer's hurdle. You will capture important customer insights and feedback from inquiries that you will receive which will help us to continuously improve our product and service delivery. You will collaborate with various departments to solve the inquiries from customers. Through all the intensity of Customer Success, you will be the expert of our customers. You will understand our customers’ pains, and solve it as your day to day activities! Given the continuous nature of transactions in the payments industry, we must remain prepared at all times to assist our customers. As customers are our utmost priority, your role as the Customer Success is crucial.
Qualifications
Behaviors
- Responsive
- Enjoy the puzzle of solving open-ended problems; you have a great analytical mindset
- Willing to be rostered on for weekends and public holiday
- Perform can do attitude in handling assigned projects which involve research, analysis, also driving them to completion if required
- Communicate well in English across teams within Xendit discipline and self-driven Confidence Eager to learn
- You’re goal oriented and able to pursue objectives consistent
- You’re able to show empathy and provide calm-responses to our customers to win their confidence
Experience
- Have minimum 1 years experience in Customer/Merchant Operations management or similar departments in B2B sectors and/OR Relationship Management Experience in Banks, Financial Institutions. Fresh graduates who are eager to learn are also welcome.
- Bachelor’s Graduate from reputable Universities majoring in : Engineering, Management, Finance / Accounting, Communications, Computer science/IT
- Plus point if you are experienced in ticket management platform i.e. Zendesk, Freshdesk, Zoho, or similar tools
Responsibilities
Handle customer inquiry by communicating through various channels to solve their needs
- Communicate with customers through Email, Whatsapp, Slack, Live Chat and ticketing platforms.
- Provide necessary information requested by customers including but not limited to transaction, product, and onboarding related questions, and do escalation to related stakeholders if necessary.
- Analyze customer transaction status with operational tools (Splunk, Redash, Postman).
- Shows empathy to ensure customer satisfaction
- Raise awareness of existing issues or problems to other CS teams.
- Ask relevant questions to the customer to capture more context of the inquiries.
- Identify detailed types of inquiries in the ticketing platform for inquiry data insight, that will be used for product and process improvement.
- Provide support our customers during Daylight time (operation working hour from (8am - 2pm, 2pm -8 pm GMT +7 / 9am - 3pm, 3pm - 9pm GMT +8)
Drive or contribute to changes & implementation
- Generate idea of operational excellence project from experience in handling customer inquiry.
- Contribute to operational excellence projects and coordinate with relevant stakeholders.
Ready to apply?
Apply to Xendit
Data Analyst
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The Role
At HelloConnect, you will be part of a dynamic team that embraces innovation and leverages advanced technology to create exceptional experiences. Our culture is built on collaboration, continuous learning, and a commitment to excellence. You’ll have the opportunity to work on impactful projects, develop your skills, and grow within a supportive environment that values diverse perspectives and experiences.
In this role, you will take on a key responsibility in analyzing and interpreting data to measure the commercial impact of tests, campaigns, and key project, while providing ad-hoc data support across various areas. You will translate data into clear, actionable insights that drive better decisions, support business success, and enhance customer value and satisfaction.
We’re looking for passionate individuals who can bring their unique skills and ideas to the table. Even if you don't meet every requirement but believe you’d excel in this role, we’d love to hear from you!
What you’ll do
- Quantify commercial impact of A/B tests, marketing activity, and operational projects – e.g. revenue uplift, margin impact, CPA, LTV, and ROI.
- Analyse A/B tests and marketing campaign performance to identify commercial trends, risks, and opportunities.
- Build and maintain dashboards and reports in Qlik (our BI platform), ensuring accuracy, clarity and a focus on key business KPIs.
- Extract, clean and prepare data using SQL and internal datasets to support commercial analysis and decision-making.
- Set up Dialler (telesales) campaigns with a commercial lens – ensuring correct targeting, data selection and configuration to maximise performance and ROI.
- Produce clear post-campaign and post-test reviews that explain what happened, why, and what it means in £ terms.
- Present insights and recommendations to stakeholders in a clear, non-technical way, highlighting trade-offs and next best actions.
- Support stakeholders in defining and tracking KPIs that reflect business and commercial performance.
What you’ll bring
- Strong analytical and problem-solving skills with the ability to translate data into commercial insight.
- Proficiency in SQL for data extraction and transformation.
- Experience with Qlik, Tableau, Power BI or similar BI tools for reporting and visualisation.
- Understanding of A/B testing principles, funnel metrics, and campaign performance.
- Experience with Dialler systems and campaign setup (or the ability to learn quickly).
- Strong communication skills, able to tell a clear story from the data.
- Comfortable working with numbers related to Life Time Value, including predictive metrics
- Commercially minded with a natural curiosity about how to optimise
- Detail-oriented and thorough with a strong focus on accuracy.
- Able to manage multiple tasks, prioritise based on commercial impact, and work independently.
- Collaborative and proactive in engaging stakeholders and challenging assumptions where needed.
What we offer
- Competitive Compensation: Beyond the standard package, we offer perks like Long Service Benefits (anniversary bonus) to recognize and celebrate your dedication
- Wellness & Perks: We prioritize your well-being by offering mental health support, HMO medical coverage, generous leave benefits plus life insurance for both you and your family's peace of mind
- Growth Opportunities: Invest in your personal development with an annual learning & development budget, plus access to the 360 Learning platform
- Dynamic Environment: Join a rapidly growing global Business Process Outsourcing company, where you'll collaborate with a diverse community spanning across multiple continents and cultures
- Work-Life Balance: Enjoy a healthy balance between your professional and personal life, with a supportive environment that prioritizes your well-being and personal time
Location: Work from home – Please note that you will need to visit our BGC office to pick up your equipment.
Are you up for the challenge?
The first step to your new role starts here. Send in your application, along with your salary expectations and preferred start date. Our dedicated team will thoroughly review your details. We are excited to connect with you soon!
#helloconnect
#LI-Remote
Ready to apply?
Apply to HelloFresh
Senior Associate, Marketing
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About Us
MoneyHero Limited (NASDAQ: MNY) is a leading tech- and AI-powered personal finance aggregation and comparison platform that provides consumers with actionable insights to discover, compare, and choose the best financial products with confidence — bringing data intelligence and seamless digital access across insurance and banking solutions. The Company operates in Singapore, Hong Kong, Taiwan and the Philippines. MoneyHero had over 300 commercial partner relationships as at 31 December 2025, and had approximately 5.1 million Monthly Unique Users across its platform for the year ended 31 December 2025.
The Marketing team is a vibrant and creative group dedicated to amplifying our brand and driving the company’s growth. Our team members are innovative thinkers who excel in crafting compelling narratives and engaging campaigns. We thrive in a dynamic, collaborative, and international environment that fosters both personal and professional growth. By joining us, you'll have the opportunity to shape the company’s voice, influence market strategies, and tackle exciting challenges daily. Embark on a rewarding journey with us and make a significant impact in the world of marketing.
What We Offer
You will be entitled to a competitive salary and attractive benefits, including:
- Annual leave, birthday leave, tenure leave, international remote work leave, and more
- Five-day work week. Our working arrangement requires employees to work in the office from Monday to Thursday. Friday will be work from home (WFH).
- Professional trainings, career advancement and internal mobility opportunities
- Competitive benefits including insurance and mental wellness program
About the Job
As the Senior Associate, Marketing for SingSaver, you will be responsible for end-to-end execution, and optimization of marketing campaigns within your assigned product vertical(s). You will work closely with the Marketing and Commercial teams to bring campaigns to life across multiple channels and markets.
This role is highly execution-driven and requires strong project management, data-led decision-making, and AI-tool familiarity to ensure campaigns deliver profitable customer acquisition and engagement.
The Senior Associate, Marketing will be responsible for:
- Campaign Planning
- Review and interpret campaign briefs to ensure deliverables are clearly defined and aligned with objectives.
- Assist in creative direction and copywriting, including copies for website banners, social posts, emails, and paid ads, including creative documentation and campaign materials.
- End-to-End Execution
- Manage end-to-end campaign timelines and execution, creative workflows, and approval processes with internal and external stakeholders, including set up of email campaigns and creative roll-out on internal channels
- Coordinate with Vertical Marketing Manager to ensure local market execution and adaptation and ensure all creatives meet SingSaver’s brand and design guidelines, with keeping track of statuses on internal dashboards and trackers.
- AI & Data-Driven Optimization
- Use AI-powered tools to automate campaign brief and targeting, creative messaging testing allocation.
- Monitor funnel metrics (applications, approvals, VTAs and conversions) and optimize for issued targets.
- Cross-Functional Collaboration
- Coordinate across teams, including Growth Marketing, Commercial, Paid Ads, and Content, to ensure alignment and timely campaign delivery.
- Ensure all campaign assets and offer details are accurate, compliant, and up to date before launch and monitoring of live campaigns to ensure accurate representation of offers and creatives across SingSaver’s marketing touchpoints.
- Performance Management
- Track campaign metrics and contribution.
- Produce post-campaign analysis with insights and recommendations for continuous improvement.
In this role, we are looking for someone with:
- 2+ years of marketing and campaign experience, including campaign management and digital media planning experience
- Familiarity with AI marketing tools (e.g., predictive targeting, automated bidding, content generation, attribution).
- Strong analytic skills and understanding of digital ecosystems such as web analytics tools (Google Analytics), social media marketing applications (Facebook) and digital display marketing platforms (Google Ads)
- Strong cross-functional project management skills and proven ability to deliver on time and on budget
- Analytical mindset; able to link campaign metrics to P&L impact.
- Self-motivated, proactive team player with innovative ideas to inspire customer loyalty and adoption
Success Metrics:
- Vertical campaign metrics and contribution to revenue/GP.
- CAC/LTV improvement and issued conversion rates.
- Partner satisfaction with campaign execution.
- Speed and efficiency of campaign delivery.
#MoneyHeroGroup ##LI-AK1 #LI-Hybrid
Work: We have a team of over 350 talented individuals in 4 markets who are hyper passionate about building innovative financial solutions and making an impact on people’s lives.
Culture: We take our work seriously but don’t hesitate to keep things light. We can only create magic when we have a little bit of fun.
Thrive: We launched in 2014, and now help over 10 million monthly users make the best financial decisions. Accelerate your career and become a pioneer in your field with a leading fintech company that seeks to push the boundaries of your imagination and is committed to growing your career.
Reputation: We are backed by world-class organizations and companies and have raised over US$110 million from investors including Experian, Pacific Century Group, IFC - a member of the World Bank Group
MoneyHero Group is an equal opportunity employer. We value, support and respect all individuals and is committed to maintaining an inclusive and diverse working environment. Decisions in hiring are based on business needs, requirements of the job and individual qualifications and shall not be influenced by any consideration of race, ethnic or national origin, religion, sex (including gender identity and/or expression), age, sexual orientation, marital status, parental status, disability, genetic information, political affiliation or other applicable legally protected characteristics.
Most legitimate opportunities at MoneyHero Group are published on our official careers portals, and our Talent Acquisition team will contact candidates only through authorized channels and official MoneyHero Group email addresses. For selected executive-level or confidential searches, we may partner with trusted recruitment firms, and candidates may be contacted by authorized recruitment partners engaged by MoneyHero Group.
MoneyHero Group will never request payment or ask candidates to share sensitive personal or financial information, such as banking details, during the recruitment process.
If you are contacted by someone claiming to represent MoneyHero Group and are unsure whether the communication is genuine, or if you receive a message about a MoneyHero Group opportunity that is not listed on our official careers portals, please contact us directly at recruitment@moneyherogroup.com to verify.
Ready to apply?
Apply to MoneyHero Group
(Senior) Associate, Marketing
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This is a fully remote role to be based in Malaysia. We will prioritize candidates who are based in Malaysia and do not require a work visa sponsorship.
About Us
MoneyHero Limited (NASDAQ: MNY) is a leading tech- and AI-powered personal finance aggregation and comparison platform that provides consumers with actionable insights to discover, compare, and choose the best financial products with confidence — bringing data intelligence and seamless digital access across insurance and banking solutions. The Company operates in Singapore, Hong Kong, Taiwan and the Philippines. MoneyHero had over 300 commercial partner relationships as at 31 December 2025, and had approximately 5.1 million Monthly Unique Users across its platform for the year ended 31 December 2025.
The Marketing team is a vibrant and creative group dedicated to amplifying our brand and driving the company’s growth. Our team members are innovative thinkers who excel in crafting compelling narratives and engaging campaigns. We thrive in a dynamic, collaborative, and international environment that fosters both personal and professional growth. By joining us, you'll have the opportunity to shape the company’s voice, influence market strategies, and tackle exciting challenges daily. Embark on a rewarding journey with us and make a significant impact in the world of marketing.
What We Offer
You will be entitled to a competitive salary and attractive benefits, including:
- Annual leave, birthday leave, tenure leave, international remote work leave, and more
- Five-day work week, remote work arrangement
- Professional trainings, career advancement and internal mobility opportunities
- Competitive benefits including insurance and mental wellness program
About the Job
As the (Senior) Associate, Marketing for SingSaver, you will be responsible for end-to-end execution, and optimization of marketing campaigns within your assigned product vertical(s). You will work closely with the Marketing and Commercial teams to bring campaigns to life across multiple channels and markets.
This role is highly execution-driven and requires strong project management, data-led decision-making, and AI-tool familiarity to ensure campaigns deliver profitable customer acquisition and engagement.
The (Senior) Associate, Marketing will be responsible for:
- Campaign Planning
- Review and interpret campaign briefs to ensure deliverables are clearly defined and aligned with objectives.
- Assist in creative direction and copywriting, including copies for website banners, social posts, emails, and paid ads, including creative documentation and campaign materials.
- End-to-End Execution
- Manage end-to-end campaign timelines and execution, creative workflows, and approval processes with internal and external stakeholders, including set up of email campaigns and creative roll-out on internal channels
- Coordinate with Vertical Marketing Manager to ensure local market execution and adaptation and ensure all creatives meet SingSaver’s brand and design guidelines, with keeping track of statuses on internal dashboards and trackers.
- AI & Data-Driven Optimization
- Use AI-powered tools to automate campaign brief and targeting, creative messaging testing allocation.
- Monitor funnel metrics (applications, approvals, VTAs and conversions) and optimize for issued targets.
- Cross-Functional Collaboration
- Coordinate across teams, including Growth Marketing, Commercial, Paid Ads, and Content, to ensure alignment and timely campaign delivery.
- Ensure all campaign assets and offer details are accurate, compliant, and up to date before launch and monitoring of live campaigns to ensure accurate representation of offers and creatives across SingSaver’s marketing touchpoints.
- Performance Management
- Track campaign metrics and contribution.
- Produce post-campaign analysis with insights and recommendations for continuous improvement.
In this role, we are looking for someone with:
- 2+ years of marketing and campaign experience, including campaign management and digital media planning experience
- Familiarity with AI marketing tools (e.g., predictive targeting, automated bidding, content generation, attribution).
- Strong analytic skills and understanding of digital ecosystems such as web analytics tools (Google Analytics), social media marketing applications (Facebook) and digital display marketing platforms (Google Ads)
- Strong cross-functional project management skills and proven ability to deliver on time and on budget
- Analytical mindset; able to link campaign metrics to P&L impact.
- Self-motivated, proactive team player with innovative ideas to inspire customer loyalty and adoption
Success Metrics:
- Vertical campaign metrics and contribution to revenue/GP.
- CAC/LTV improvement and issued conversion rates.
- Partner satisfaction with campaign execution.
- Speed and efficiency of campaign delivery.
#MoneyHeroGroup #LI-BP1 #LI-Remote
Work: We have a team of over 350 talented individuals in 4 markets who are hyper passionate about building innovative financial solutions and making an impact on people’s lives.
Culture: We take our work seriously but don’t hesitate to keep things light. We can only create magic when we have a little bit of fun.
Thrive: We launched in 2014, and now help over 10 million monthly users make the best financial decisions. Accelerate your career and become a pioneer in your field with a leading fintech company that seeks to push the boundaries of your imagination and is committed to growing your career.
Reputation: We are backed by world-class organizations and companies and have raised over US$110 million from investors including Experian, Pacific Century Group, IFC - a member of the World Bank Group
MoneyHero Group is an equal opportunity employer. We value, support and respect all individuals and is committed to maintaining an inclusive and diverse working environment. Decisions in hiring are based on business needs, requirements of the job and individual qualifications and shall not be influenced by any consideration of race, ethnic or national origin, religion, sex (including gender identity and/or expression), age, sexual orientation, marital status, parental status, disability, genetic information, political affiliation or other applicable legally protected characteristics.
Most legitimate opportunities at MoneyHero Group are published on our official careers portals, and our Talent Acquisition team will contact candidates only through authorized channels and official MoneyHero Group email addresses. For selected executive-level or confidential searches, we may partner with trusted recruitment firms, and candidates may be contacted by authorized recruitment partners engaged by MoneyHero Group.
MoneyHero Group will never request payment or ask candidates to share sensitive personal or financial information, such as banking details, during the recruitment process.
If you are contacted by someone claiming to represent MoneyHero Group and are unsure whether the communication is genuine, or if you receive a message about a MoneyHero Group opportunity that is not listed on our official careers portals, please contact us directly at recruitment@moneyherogroup.com to verify.
Ready to apply?
Apply to MoneyHero Group
Customer Service Expert (Remote within APAC region, Contract)
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OUR HIRING PROCESS:
- We will review your application against our job requirements. We do not employ machine learning technologies during this phase as we believe every human deserves attention from another human. We do not think machines can evaluate your application quite like our seasoned recruiting professionals—every person is unique. We promise to give your candidacy a fair and detailed assessment.
- We may then invite you to submit a video interview for the review of the hiring manager. This video interview is often followed by a test or short project that allows us to determine whether you will be a good fit for the team.
- At this point, we will invite you to interview with our hiring manager and/or the interview team. Please note: We do not conduct interviews via text message, Telegram, etc. and we never hire anyone into our organization without having met you face-to-face (or via Zoom). You will be invited to come to a live meeting or Zoom, where you will meet our INFUSE team.
- From there on, it’s decision time! If you are still excited to join INFUSE and we like you as much, we will have a conversation about your offer. We do not make offers without giving you the opportunity to speak with us live.
INFUSE is committed to complying with applicable data privacy and security laws and regulations. For more information, please see our Privacy Policy
Are you driven by the desire to deliver exceptional client experiences and thrive in a dynamic environment? At INFUSE, we're seeking a passionate Client Success Specialist to join our team, where your efforts directly contribute to our clients' satisfaction and our company's success. This position offers an enriching path to professional growth and the unique opportunity to work with a variety of industries, ensuring no two days are the same. INFUSE has built a reputation as a beloved employer by prioritizing employee satisfaction and creating a workplace where everyone feels valued and connected. Joining our team means becoming part of a supportive community that celebrates every success and encourages continuous improvement. You'll discover how our employees love their jobs, driven by the meaningful connections they make and the positive impact they have on our clients' businesses.
Key Responsibilities
- Build and maintain strong, long-lasting client relationships
- Ensure the timely and successful delivery of our solutions according to client needs and objectives
- Communicate clearly the progress of monthly/quarterly initiatives to internal and external stakeholders
- Identify and grow opportunities within the territory and collaborate with sales teams to ensure growth attainment
- Assist with challenging client requests or issue escalations as needed
- Provide assistance across a variety of administrative and operational tasks, such as data entry, updating internal systems, or managing schedules.
Requirements
- Proven track record of managing client relationships, preferably in a related field such as hospitality, client success, or sales
- Strong communication and interpersonal skills
- Can handle various tasks with attention to detail, managing priorities effectively in a fast-paced environment.
- Empathetic understanding of client needs and the ability to address them effectively
- Ability to address challenges and proactively offer solutions.
If you're passionate about building meaningful relationships and delivering top-notch client experiences, we'd love to hear from you. Apply now to embark on a rewarding career journey with INFUSE, where your ambitions and contributions are recognized and valued. Don't miss your chance to be part of a team that genuinely enjoys making a difference. Submit your application today!
We are an Equal Opportunity Employer. We make hiring decisions based on qualifications, merit, and business needs. We do not discriminate on the basis of race, color, religion, sex (including pregnancy, sexual orientation, and gender identity), national origin, age, disability, genetic information, or any other characteristic protected under applicable law. We welcome applicants from all backgrounds and believe that diversity of experience, culture, and perspective makes us stronger.
Ready to apply?
Apply to INFUSE
Customer Success Specialist
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About Dialpad
Dialpad is the AI-native business communications platform. We unify calling, messaging, meetings, and contact center on a single platform - powered by AI that understands every conversation in real time.
More than 70,000 companies around the globe, including WeWork, Asana, NASDAQ, AAA Insurance, COMPASS Realty, Uber, Randstad, and Tractor Supply, rely on Dialpad to build stronger customer connections using real-time, AI-driven insights.
We’re now leading the shift to Agentic AI: intelligent agents that don’t just analyze conversations but take action by automating workflows, resolving customer issues, and accelerating revenue in real time. Our DAART initiative (Dialpad Agentic AI in Real Time) is redefining what a communications platform can do.
Visit dialpad.com to learn more.
Being a Dialer
At Dialpad, AI isn’t just a feature; it’s how our teams do their best work every day. We put powerful AI tools in every employee’s hands so they can move faster, think bigger, and achieve more.
We believe every conversation matters. And we’ve built the platform that turns those conversations into insight and action, for our customers and ourselves.
We look for people who are intensely curious and hold themselves to a high bar. Our ambition is significant, and achieving it requires a team that operates at the highest level. We seek individuals who embody our core traits: Scrappy, Curious, Optimistic, Persistent, and Empathetic.
Your Role
As a key member of our team, you will be instrumental in addressing complex customer challenges with creative solutions and driving process improvements. We seek an adaptable, process-oriented professional with excellent digital communication skills, adept at building rapport and situational awareness in customer interactions. This remote role requires full on-camera engagement during US core hours (8 AM - 5 PM Pacific Time) from a dedicated, technically enabled workspace, requiring excellent internet connectivity. Your contributions will be vital to our team's success in a dynamic environment.
Instrumental in the success and retention of Dialpad customers, our Customer Success teams are the backbone of our company. The CS organization is responsible for delivering the absolute highest levels of satisfaction and success in the deployment and overall customer journey phases. Using your problem-solving skills and inherent motivation to help others, you will delight and assist our customers from their first call to their last (if there is one!).
What you’ll do
- Lead all post-sales activities for Dialpad’s customers through strong relationship-building, product knowledge, planning, and execution.
- Act as the voice of the customer within Dialpad. As the owner of the customer relationship, the Customer Success Advocate is expected to work cross-functionally with Sales, Marketing, Product, Engineering, and Data Science to ensure a consistent and strong customer message is embedded in everything we do.
- Develop a positive, trusted relationship with your customers by providing value throughout the customer partnership.
- Retain long-term partnerships with customers by independently renewing successful customers.
- Establish and oversee the customer's adoption, training, and development of best practices to continually drive incremental value and return on the customer's investment.
- Maintain a deep understanding of our solutions and speak with customers about the most meaningful features/functionality for their specific business needs.
- Manage customer escalations by documenting open issues, facilitating regular status meetings, and working cross-functionally toward resolution.
- Track accounts to identify churn risks and work proactively to mitigate those risks.
Skills you’ll bring
- 1-5 years of experience in Customer Success.
- Experience with telecommunication or SaaS providers required.
- A real passion for providing top-notch account management.
- Strong written communication skills.
- Excellent time management and organizational skills with the ability to track numerous details.
- A desire to work in a dynamic startup where your input is valued to help craft our offerings and how we interact with clients.
Why Join Dialpad
- Work at the center of the AI transformation in business communications
- Build and ship agentic AI products that are redefining how companies operate
- Join a team where AI amplifies every employee’s impact
- Competitive salary, comprehensive benefits, and real opportunities for growth
We believe in investing in our people. Dialpad offers competitive benefits and perks, cutting-edge AI tools, and a robust training program that help you reach your full potential. We have designed our offices to be inclusive, offering a vibrant environment to cultivate collaboration and connection. Our exceptional culture, repeatedly recognized as a Great Place to Work, ensures that every employee feels valued and empowered to contribute to our collective success.
Don’t meet every single requirement? If you’re excited about this role and possess the fundamental traits, drive, and strong ambition we seek, but your experience doesn’t meet every qualification, we encourage you to apply.
Dialpad is an equal-opportunity employer. We are dedicated to creating a community of inclusion and an environment free from discrimination or harassment.
Ready to apply?
Apply to Dialpad
Japanese-Bilingual Customer Support Representative, Tier 1
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About Dialpad
Dialpad is the AI-native business communications platform. We unify calling, messaging, meetings, and contact center on a single platform - powered by AI that understands every conversation in real time.
More than 70,000 companies around the globe, including WeWork, Asana, NASDAQ, AAA Insurance, COMPASS Realty, Uber, Randstad, and Tractor Supply, rely on Dialpad to build stronger customer connections using real-time, AI-driven insights.
We’re now leading the shift to Agentic AI: intelligent agents that don’t just analyze conversations but take action by automating workflows, resolving customer issues, and accelerating revenue in real time. Our DAART initiative (Dialpad Agentic AI in Real Time) is redefining what a communications platform can do.
Visit dialpad.com to learn more.
Being a Dialer
At Dialpad, AI isn’t just a feature; it’s how our teams do their best work every day. We put powerful AI tools in every employee’s hands so they can move faster, think bigger, and achieve more.
We believe every conversation matters. And we’ve built the platform that turns those conversations into insight and action, for our customers and ourselves.
We look for people who are intensely curious and hold themselves to a high bar. Our ambition is significant, and achieving it requires a team that operates at the highest level. We seek individuals who embody our core traits: Scrappy, Curious, Optimistic, Persistent, and Empathetic.
Your role
You should have a proven track record of excellent customer support. You will also be required to learn and understand our products and services inside and out, which will require a degree of curiosity and technical understanding. Lastly, you should be a very hard worker, professional in how you interact with customers, and deeply committed to helping users.
As a member of the Customer Support Team, you have a knack for problem-solving in a fast-paced environment—always ready to dig in, troubleshoot, and solve any technical matter that our customers may face.
Dialpad’s Customer Support team plays an essential role in helping customers via all relevant communication channels. This team collaborates closely on a global scale with higher-tier teams in Customer Support, Engineering, Customer Success, Product, and Sales to continuously improve the customer experience.
Skills you'll bring
- Minimum of 3 years in customer support (additional work experience in a technical field is preferred).
- Respond to customer inquiries on technical issues related to the Dialpad product via all relevant communication channels.
- Resolve and troubleshoot simple or complex issues relating to customers.
- Speak to customers to quickly get to the root of their problems.
- Provide timely and accurate customer feedback.
- Manage multiple cases and communication channels at one time (call center, email, potentially chat).
- Proficiency in Windows/Mac OS.
- Attention to detail and good problem-solving skills.
- Good written and verbal communication in Japanese (native) and English.
- Handle user inquiries ranging from simple product questions to more complex technical support issues.
- Troubleshoot customer issues, escalate bug reports, and work to drive issue resolution.
- Maintain or exceed our established service levels and productivity standards.
- Passion to learn and work effectively with a variety of multicultural internal teams.
- Respond to on-call and address issues or incidents outside of regular working hours.
Why Join Dialpad
- Work at the center of the AI transformation in business communications
- Build and ship agentic AI products that are redefining how companies operate
- Join a team where AI amplifies every employee’s impact
- Competitive salary, comprehensive benefits, and real opportunities for growth
We believe in investing in our people. Dialpad offers competitive benefits and perks, cutting-edge AI tools, and a robust training program that help you reach your full potential. We have designed our offices to be inclusive, offering a vibrant environment to cultivate collaboration and connection. Our exceptional culture, repeatedly recognized as a Great Place to Work, ensures that every employee feels valued and empowered to contribute to our collective success.
Don’t meet every single requirement? If you’re excited about this role and possess the fundamental traits, drive, and strong ambition we seek, but your experience doesn’t meet every qualification, we encourage you to apply.
Dialpad is an equal-opportunity employer. We are dedicated to creating a community of inclusion and an environment free from discrimination or harassment.
Ready to apply?
Apply to Dialpad
About Dialpad
Dialpad is the AI-native business communications platform. We unify calling, messaging, meetings, and contact center on a single platform - powered by AI that understands every conversation in real time.
More than 70,000 companies around the globe, including WeWork, Asana, NASDAQ, AAA Insurance, COMPASS Realty, Uber, Randstad, and Tractor Supply, rely on Dialpad to build stronger customer connections using real-time, AI-driven insights.
We’re now leading the shift to Agentic AI: intelligent agents that don’t just analyze conversations but take action by automating workflows, resolving customer issues, and accelerating revenue in real time. Our DAART initiative (Dialpad Agentic AI in Real Time) is redefining what a communications platform can do.
Visit dialpad.com to learn more.
Being a Dialer
At Dialpad, AI isn’t just a feature; it’s how our teams do their best work every day. We put powerful AI tools in every employee’s hands so they can move faster, think bigger, and achieve more.
We believe every conversation matters. And we’ve built the platform that turns those conversations into insight and action, for our customers and ourselves.
We look for people who are intensely curious and hold themselves to a high bar. Our ambition is significant, and achieving it requires a team that operates at the highest level. We seek individuals who embody our core traits: Scrappy, Curious, Optimistic, Persistent, and Empathetic.
Your Role
As an Onboarding Specialist, you are at the crux of customer interaction and enablement, supporting and troubleshooting your product area and technical implementations. Simply put, you are the first line of defense and an expert in the products we offer. You are motivated to help our customers achieve their objectives by buying into our advanced AI-powered products.
Your combined problem-solving, relationship-building, and communication skills will be crucial for hearing our customers' pain points and understanding where our product can address them.
Dialpad’s Professional Services team plays an essential role in educating customers on Dialpad products. This team closely aligns with Sales, Customer Success, and Support to continually improve our product deployment and change management processes.
This position reports to our Senior Manager, Customer Onboarding, and has the opportunity to be based in our Pasig City, Metro Manila Office. It's a Hybrid working
What You'll Do
- Facilitate onboarding deployment for new customers and products purchased.
- Host end-user and admin training sessions for customers to educate them on Dialpad products and assist with change management.
- Provide detailed walkthroughs and train new customers with implementation and portal setup.
- Deliver quality onboarding in a timely manner by analyzing needs, collaborating with others, and resolving customer issues through discovery and replication.
- Drive customers to implement best practices.
- Clearly communicate product configuration setup requirements and expectations with customers.
- Act as the customer's escalation point for any onboarding-related issues.
- Work on ad-hoc tasks as necessary.
Skills You'll Bring
- At least 2-3 years of working experience in Customer Onboarding, Software Implementation, and Account Management.
- At least 1 year of experience configuring, updating, and supporting VOIP solutions.
- Preferably with experience in chat, handling multiple windows.
- Excellent English communication skills.
- Strong customer service orientation.
- Ability to work independently with minimal management guidelines.
- Organized, detail-oriented, and self-motivated.
- Able to work US core hours while 100% on-camera in a dedicated, technically enabled remote workspace that supports team meetings, client interactions, and collaborative sessions.
- Experience with telecommunication or SaaS providers required.
- Excellent internet connectivity required.
Why Join Dialpad
- Work at the center of the AI transformation in business communications
- Build and ship agentic AI products that are redefining how companies operate
- Join a team where AI amplifies every employee’s impact
- Competitive salary, comprehensive benefits, and real opportunities for growth
We believe in investing in our people. Dialpad offers competitive benefits and perks, cutting-edge AI tools, and a robust training program that help you reach your full potential. We have designed our offices to be inclusive, offering a vibrant environment to cultivate collaboration and connection. Our exceptional culture, repeatedly recognized as a Great Place to Work, ensures that every employee feels valued and empowered to contribute to our collective success.
Don’t meet every single requirement? If you’re excited about this role and possess the fundamental traits, drive, and strong ambition we seek, but your experience doesn’t meet every qualification, we encourage you to apply.
Dialpad is an equal-opportunity employer. We are dedicated to creating a community of inclusion and an environment free from discrimination or harassment.
Ready to apply?
Apply to Dialpad
Sales Account Executive II, SB
Share this job
About Dialpad
Dialpad is the AI-native business communications platform. We unify calling, messaging, meetings, and contact center on a single platform - powered by AI that understands every conversation in real time.
More than 70,000 companies around the globe, including WeWork, Asana, NASDAQ, AAA Insurance, COMPASS Realty, Uber, Randstad, and Tractor Supply, rely on Dialpad to build stronger customer connections using real-time, AI-driven insights.
We’re now leading the shift to Agentic AI: intelligent agents that don’t just analyze conversations but take action by automating workflows, resolving customer issues, and accelerating revenue in real time. Our DAART initiative (Dialpad Agentic AI in Real Time) is redefining what a communications platform can do.
Visit dialpad.com to learn more.
Being a Dialer
At Dialpad, AI isn’t just a feature; it’s how our teams do their best work every day. We put powerful AI tools in every employee’s hands so they can move faster, think bigger, and achieve more.
We believe every conversation matters. And we’ve built the platform that turns those conversations into insight and action, for our customers and ourselves.
We look for people who are intensely curious and hold themselves to a high bar. Our ambition is significant, and achieving it requires a team that operates at the highest level. We seek individuals who embody our core traits: Scrappy, Curious, Optimistic, Persistent, and Empathetic.
Your Role
As a Small Business Account Executive II, you’ll drive revenue growth by owning channel-generated leads and managing the full sales cycle—from initial engagement through close. You’ll help small businesses solve real communication challenges by positioning Dialpad’s AI-powered solutions as a clear, differentiated value.
In this role, you’ll serve as a trusted advisor to our channel partners, enabling them to confidently articulate Dialpad’s value proposition and convert opportunities into long-term customers.
The Manila Sales team plays a critical role in Dialpad’s growth strategy, fueling customer acquisition through strong channel partnerships and proactive market engagement. Working closely with Channel Partners, Sales Engineers, and Sales Managers, the team continuously refines sales motions to drive efficiency, effectiveness, and consistent results.
This role reports to a Sales Manager and is based in our Pasig City, Metro Manila office.
What You’ll Do
- Own the full sales cycle: Manage leads sourced from marketing and channel partners, convert opportunities into sales, and achieve team revenue targets.
- Collaborate with Channel Partners: Act as the go-to resource for channel partners, helping them qualify leads and close deals.
- Build client-specific solutions: Develop tailored talk tracks and proposals that align with customer pain points and Dialpad’s offerings.
- Pipeline development: Partner with marketing and channel teams to identify new opportunities for growth.
- Continuous improvement: Participate in weekly 1:1 coaching sessions with your manager for deal strategy, forecasting, and professional development.
Skills You’ll Bring
- 5+ years of direct sales experience, selling Software as a Service (“SaaS”), preferably in the communications space (UCaaS and/or CCaaS).
- Proven track record in achieving sales quotas and managing a sales pipeline.
- Strong English communication skills.
- Relationship-building skills to engage channel partners and prospects effectively.
- Familiarity with Salesforce, Outreach, and other sales enablement tools.
- High energy, adaptability, and a solution-oriented mindset.
- Able to establish rapport and gain situational awareness quickly in single-touch interactions with customers.
- Strong digital communication skills with an emphasis on visual and verbal clarity during remote interactions.
- Able to work in a HYBRID setup.
- Able to work US core hours (6am - 5pm Pacific Time) while 100% on-camera in a dedicated, technically enabled remote workspace that supports team meetings, client interactions, and collaborative sessions.
- Excellent internet connectivity required.
Why Join Dialpad
- Work at the center of the AI transformation in business communications
- Build and ship agentic AI products that are redefining how companies operate
- Join a team where AI amplifies every employee’s impact
- Competitive salary, comprehensive benefits, and real opportunities for growth
We believe in investing in our people. Dialpad offers competitive benefits and perks, cutting-edge AI tools, and a robust training program that help you reach your full potential. We have designed our offices to be inclusive, offering a vibrant environment to cultivate collaboration and connection. Our exceptional culture, repeatedly recognized as a Great Place to Work, ensures that every employee feels valued and empowered to contribute to our collective success.
Don’t meet every single requirement? If you’re excited about this role and possess the fundamental traits, drive, and strong ambition we seek, but your experience doesn’t meet every qualification, we encourage you to apply.
Dialpad is an equal-opportunity employer. We are dedicated to creating a community of inclusion and an environment free from discrimination or harassment.
Ready to apply?
Apply to Dialpad
Sales Account Executive I, SB
Share this job
About Dialpad
Dialpad is the AI-native business communications platform. We unify calling, messaging, meetings, and contact center on a single platform - powered by AI that understands every conversation in real time.
More than 70,000 companies around the globe, including WeWork, Asana, NASDAQ, AAA Insurance, COMPASS Realty, Uber, Randstad, and Tractor Supply, rely on Dialpad to build stronger customer connections using real-time, AI-driven insights.
We’re now leading the shift to Agentic AI: intelligent agents that don’t just analyze conversations but take action by automating workflows, resolving customer issues, and accelerating revenue in real time. Our DAART initiative (Dialpad Agentic AI in Real Time) is redefining what a communications platform can do.
Visit dialpad.com to learn more.
Being a Dialer
At Dialpad, AI isn’t just a feature; it’s how our teams do their best work every day. We put powerful AI tools in every employee’s hands so they can move faster, think bigger, and achieve more.
We believe every conversation matters. And we’ve built the platform that turns those conversations into insight and action, for our customers and ourselves.
We look for people who are intensely curious and hold themselves to a high bar. Our ambition is significant, and achieving it requires a team that operates at the highest level. We seek individuals who embody our core traits: Scrappy, Curious, Optimistic, Persistent, and Empathetic.
Your Role
As a Small Business Account Executive II, you’ll drive revenue growth by owning channel-generated leads and managing the full sales cycle—from initial engagement through close. You’ll help small businesses solve real communication challenges by positioning Dialpad’s AI-powered solutions as a clear, differentiated value.
In this role, you’ll serve as a trusted advisor to our channel partners, enabling them to confidently articulate Dialpad’s value proposition and convert opportunities into long-term customers.
The Manila Sales team plays a critical role in Dialpad’s growth strategy, fueling customer acquisition through strong channel partnerships and proactive market engagement. Working closely with Channel Partners, Sales Engineers, and Sales Managers, the team continuously refines sales motions to drive efficiency, effectiveness, and consistent results.
This role reports to a Sales Manager and is based in our Pasig City, Metro Manila office.
What You’ll Do
- Own the full sales cycle: Manage leads sourced from marketing and channel partners, convert opportunities into sales, and achieve team revenue targets.
- Collaborate with Channel Partners: Act as the go-to resource for channel partners, helping them qualify leads and close deals.
- Build client-specific solutions: Develop tailored talk tracks and proposals that align with customer pain points and Dialpad’s offerings.
- Pipeline development: Partner with marketing and channel teams to identify new opportunities for growth.
- Continuous improvement: Participate in weekly 1:1 coaching sessions with your manager for deal strategy, forecasting, and professional development.
Skills You’ll Bring
- 5+ years of direct sales experience, selling Software as a Service (“SaaS”), preferably in the communications space (UCaaS and/or CCaaS).
- Proven track record in achieving sales quotas and managing a sales pipeline.
- Strong English communication skills.
- Relationship-building skills to engage channel partners and prospects effectively.
- Familiarity with Salesforce, Outreach, and other sales enablement tools.
- High energy, adaptability, and a solution-oriented mindset.
- Able to establish rapport and gain situational awareness quickly in single-touch interactions with customers.
- Strong digital communication skills with an emphasis on visual and verbal clarity during remote interactions.
- Able to work in a HYBRID setup.
- Able to work US core hours (6am - 5pm Pacific Time) while 100% on-camera in a dedicated, technically enabled remote workspace that supports team meetings, client interactions, and collaborative sessions.
- Excellent internet connectivity required.
Why Join Dialpad
- Work at the center of the AI transformation in business communications
- Build and ship agentic AI products that are redefining how companies operate
- Join a team where AI amplifies every employee’s impact
- Competitive salary, comprehensive benefits, and real opportunities for growth
We believe in investing in our people. Dialpad offers competitive benefits and perks, cutting-edge AI tools, and a robust training program that help you reach your full potential. We have designed our offices to be inclusive, offering a vibrant environment to cultivate collaboration and connection. Our exceptional culture, repeatedly recognized as a Great Place to Work, ensures that every employee feels valued and empowered to contribute to our collective success.
Don’t meet every single requirement? If you’re excited about this role and possess the fundamental traits, drive, and strong ambition we seek, but your experience doesn’t meet every qualification, we encourage you to apply.
Dialpad is an equal-opportunity employer. We are dedicated to creating a community of inclusion and an environment free from discrimination or harassment.
Ready to apply?
Apply to Dialpad
About Dialpad
Dialpad is the AI-native business communications platform. We unify calling, messaging, meetings, and contact center on a single platform - powered by AI that understands every conversation in real time.
More than 70,000 companies around the globe, including WeWork, Asana, NASDAQ, AAA Insurance, COMPASS Realty, Uber, Randstad, and Tractor Supply, rely on Dialpad to build stronger customer connections using real-time, AI-driven insights.
We’re now leading the shift to Agentic AI: intelligent agents that don’t just analyze conversations but take action by automating workflows, resolving customer issues, and accelerating revenue in real time. Our DAART initiative (Dialpad Agentic AI in Real Time) is redefining what a communications platform can do.
Visit dialpad.com to learn more.
Being a Dialer
At Dialpad, AI isn’t just a feature; it’s how our teams do their best work every day. We put powerful AI tools in every employee’s hands so they can move faster, think bigger, and achieve more.
We believe every conversation matters. And we’ve built the platform that turns those conversations into insight and action, for our customers and ourselves.
We look for people who are intensely curious and hold themselves to a high bar. Our ambition is significant, and achieving it requires a team that operates at the highest level. We seek individuals who embody our core traits: Scrappy, Curious, Optimistic, Persistent, and Empathetic.
Your role
Joining Dialpad as a Solutions Architect means stepping into a pivotal role where your problem-solving prowess and genuine passion for helping others will play a crucial part in ensuring our customers are set up for access on their Day 1 with Dialpad. From the initial call to the final interaction, you'll have the opportunity to dazzle and support our clients every step of the way, making a lasting impact with each connection. You will act as a subject matter expert, provide consulting and guidance on technical solutions, and ultimately deliver a world-class experience to our customers.
This position reports to our Manager, Solution Architect. Must be able to work US hours.
What you'll do
- You will design and configure contact center call flows, ensuring seamless integrations with business systems and accurate reporting data.
- You will collaborate with clients to understand their operational needs and tailor Dialpad solutions to optimize call handling, automation, and analytics.
- You will provision and configure desk phones, providing best practices and recommendations for an efficient setup.
- You will lead deployment efforts, overseeing call flow design, integrations, and system configurations to align with business objectives.
- You will troubleshoot issues and help identify and report bugs during deployments, ensuring a smooth transition and minimizing disruptions for end users.
- You will analyze and refine workflows, proactively identifying areas for improvement to enhance efficiency and performance.
- You will perform risk analysis and change management, ensuring project success and on-time delivery.
- You will conduct video conferencing sessions to provide expert insights, guide clients through implementation, and ensure the adoption of best practices.
Skills you'll bring
- Excellent grasp of various modern cloud communications platforms, such as Google G-Suite and Office 365.
- Experience with Business VoIP Telephony Services (On-Premise or SaaS).
- Understanding and experience with:
- VoIP CODECs and technologies (G.711, G.729, G.722, OPUS, H.264, VP8, VP9, WebRTC, H.323, SIP, Network Analyzers).
- Network Infrastructure (Firewalls, Routers, Switches & Wireless); WAN Technologies (MPLS, VPLS & SD-WAN).
- Data Center Technologies (Public & Private Clouds).
- Software components involved in enterprise service delivery (web servers, application servers, databases, web services, mainframes, network-attached storage, and other related technologies).
- Proven track record in implementing CCaaS (Contact Center as a Service) and UCaaS (Unified Communications as a Service) solutions.
- Engineering Services: Expertise in specialized technical and functional areas, including software engineering, programming languages, system integrations, and database management.
Why Join Dialpad
- Work at the center of the AI transformation in business communications
- Build and ship agentic AI products that are redefining how companies operate
- Join a team where AI amplifies every employee’s impact
- Competitive salary, comprehensive benefits, and real opportunities for growth
We believe in investing in our people. Dialpad offers competitive benefits and perks, cutting-edge AI tools, and a robust training program that help you reach your full potential. We have designed our offices to be inclusive, offering a vibrant environment to cultivate collaboration and connection. Our exceptional culture, repeatedly recognized as a Great Place to Work, ensures that every employee feels valued and empowered to contribute to our collective success.
Don’t meet every single requirement? If you’re excited about this role and possess the fundamental traits, drive, and strong ambition we seek, but your experience doesn’t meet every qualification, we encourage you to apply.
Dialpad is an equal-opportunity employer. We are dedicated to creating a community of inclusion and an environment free from discrimination or harassment.
Ready to apply?
Apply to Dialpad
Team Lead, Renewals Manager
Share this job
About Dialpad
Dialpad is the AI-native business communications platform. We unify calling, messaging, meetings, and contact center on a single platform - powered by AI that understands every conversation in real time.
More than 70,000 companies around the globe, including WeWork, Asana, NASDAQ, AAA Insurance, COMPASS Realty, Uber, Randstad, and Tractor Supply, rely on Dialpad to build stronger customer connections using real-time, AI-driven insights.
We’re now leading the shift to Agentic AI: intelligent agents that don’t just analyze conversations but take action by automating workflows, resolving customer issues, and accelerating revenue in real time. Our DAART initiative (Dialpad Agentic AI in Real Time) is redefining what a communications platform can do.
Visit dialpad.com to learn more.
Being a Dialer
At Dialpad, AI isn’t just a feature; it’s how our teams do their best work every day. We put powerful AI tools in every employee’s hands so they can move faster, think bigger, and achieve more.
We believe every conversation matters. And we’ve built the platform that turns those conversations into insight and action, for our customers and ourselves.
We look for people who are intensely curious and hold themselves to a high bar. Our ambition is significant, and achieving it requires a team that operates at the highest level. We seek individuals who embody our core traits: Scrappy, Curious, Optimistic, Persistent, and Empathetic.
Your role
The Team Lead, Renewal Manager at Dialpad, is responsible for providing best-in-class strategic renewal management and execution across a portfolio of existing Dialpad customers. Serving as the main point of contact for their assigned customers' contract extensions with Dialpad, they will foster a high level of trust, satisfaction, and engagement across their assigned accounts.
The Team Lead, RM, will develop and execute the renewal strategy for their portfolio. The RM will own the end-to-end renewal process, including negotiation and contract terms. To be successful, the Team Lead RM will partner with the Client Account Executive and Customer Success Manager to ensure our customers realize the value of their investment and can demonstrate the value differentiation of Dialpad versus our competitors.
The Team Lead, RM is a member of the Client Sales organization, will carry a revenue renewal quota, and will report directly to the Director of Renewals Management.
What you'll do
- Drive and lead the renewals process in collaboration with the CAE and CSM to preserve and improve customer contracts and relationships.
- Effectively engage with key decision-makers to identify customer requirements and uncover roadblocks to ensure timely commitments.
- Achieve or exceed quarterly revenue goals tied to retention, growth, and term extension of existing customer contracts.
- Maintain and report an accurate forecast of renewals.
- Negotiate and execute renewal contracts that align with customer goals.
- Discover and identify upsell/cross-sell opportunities during contract renewal to maximize customer growth.
- Communicate risks clearly and partner with the CSM in developing resolution strategies.
- Escalate whenever appropriate to help resolve customer concerns.
- Serve as the voice of the customer and collect feedback to drive continuous improvement across all areas, including product.
- Effectively communicate the benefits of the customer’s Dialpad solution and differentiate it from competitive solutions.
- Own the renewal sales cycle, from developing a strategy to building relationships with key stakeholders, to negotiation and contracting.
Skills you'll bring
- 5-7 years of experience in Renewals, Account Management, Customer Success, or other applicable customer-facing roles.
- 1-2 years Team Lead/Manager experience.
- Proven success in meeting and exceeding revenue targets while managing renewals.
- A history of managing a high volume of transactions.
- Passionate about providing a top-notch, best-in-class customer experience.
- Strong presentation, meeting facilitation, and written communication skills.
- Comfortable analyzing and understanding data.
- Excellent time management skills with the ability to track numerous details.
- Willingness to travel to customer locations or events as needed.
- Desire to work in a fast-paced startup environment where your input is valued to help craft our offerings and how we interact with clients.
- Experienced with CRM software (e.g., Salesforce) and GSuite tools (Google Sheets).
- Ability to communicate, present, and influence key stakeholders at all levels of an organization.
- Have a deep understanding of how businesses operate and the priorities that drive decisions from C-level down.
- Able to work US core hours (7 am - 5 pm Pacific Time) while being 100% on-camera in a dedicated, technically enabled remote workspace that supports team meetings, client interactions, and collaborative sessions.
- Must be comfortable with a hybrid work arrangement, requiring 1 day onsite per week.
- Excellent internet connectivity required.
Why Join Dialpad
- Work at the center of the AI transformation in business communications
- Build and ship agentic AI products that are redefining how companies operate
- Join a team where AI amplifies every employee’s impact
- Competitive salary, comprehensive benefits, and real opportunities for growth
We believe in investing in our people. Dialpad offers competitive benefits and perks, cutting-edge AI tools, and a robust training program that help you reach your full potential. We have designed our offices to be inclusive, offering a vibrant environment to cultivate collaboration and connection. Our exceptional culture, repeatedly recognized as a Great Place to Work, ensures that every employee feels valued and empowered to contribute to our collective success.
Don’t meet every single requirement? If you’re excited about this role and possess the fundamental traits, drive, and strong ambition we seek, but your experience doesn’t meet every qualification, we encourage you to apply.
Dialpad is an equal-opportunity employer. We are dedicated to creating a community of inclusion and an environment free from discrimination or harassment.
Ready to apply?
Apply to Dialpad
Delivery Coordinator
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Hi, we’re TechnologyAdvice.
At TechnologyAdvice, we pride ourselves on helping B2B tech buyers manage the complexity and risk of the buying process. We are a trusted source of information for tech buyers, delivering advice and facilitating connections between our buyers and the world’s leading sellers of business technology.
Headquartered in Nashville, Tennessee, we are a remote-first company with more than 20 digital publications and over 200 global team members in the US, UK, Singapore, Australia, and the Philippines. We’re proud to have been repeatedly recognized as one of America’s fastest growing private companies by Inc., as well as a Tennessee top workplace. We work hard each day and have fun, too, with monthly virtual events, recreational slack channels, and the occasional costumed dance from our CEO.
All positions are open to remote work unless otherwise specified in the requirements below.
The opportunity
The Delivery Coordinator will work closely with Delivery Operations and Client Success teams, owning the behind-the-scenes, administrative tasks while their team counterparts focus on building the client relationships. In this role, you will be expected to handle multiple tasks and projects in support of both internal teams and client accounts. This role requires someone who is efficient and detail-oriented.
Employment Level: Entry
Employment Type: Full Time
Location: Philippines
Working Hours: 9pm to 6am PHT (APR-OCT) or 10pm to 7am PHT (NOV-MAR)
What you'll do
- Set up, configure, and launch campaigns in Convertr, including ongoing optimizations, delivery adjustments, and troubleshooting (API setup, test deliveries, and lead submission integrations).
- Monitor daily lead delivery and pacing, follow up on missing submissions, and reconfirm monthly/quarterly volume expectations to ensure campaign performance.
- Maintain accurate campaign data across Salesforce and internal tracking tools (Google Workspace), ensuring consistency and alignment across systems.
- QA landing pages, coordinate edits, and confirm readiness prior to campaign launch or client distribution.
- Deliver leads and reporting updates to clients on a daily or weekly cadence, while building and maintaining dashboards tracking performance metrics (e.g., intent data, engagement signals).
- Coordinate vendor operations end-to-end, including kickoff communications, ongoing management, insertion order (IO) creation, and tracking approvals, signatures, and deliverables.
- Manage campaign execution workflows, including creative request submission and tracking, direct mail coordination, campaign master sheets, and resolving bottlenecks (delivery delays, submission issues, creative gaps).
- Support financial and operational processes by assisting with invoice validation, responding to ad hoc requests, and identifying process gaps to improve workflows across the Delivery and Client Success teams.
Who you are
- 2+ years of experience supporting campaign execution, lead delivery, or marketing operations within a digital marketing or lead generation environment.
- Hands-on experience with Salesforce (or similar CRM), including updating records, tracking delivery, and maintaining data accuracy across systems.
- Experience using lead delivery platforms (e.g., Convertr) or similar campaign management tools.
- Strong understanding of campaign tracking, lead pacing, and performance monitoring across multiple concurrent programs.
- Experience coordinating with external vendors or partners to execute campaigns, manage deliverables, and resolve delivery issues.
- Exposure to technical campaign components such as API setups, lead integrations, and testing delivery flows.
- Agile professional who excels in a fast-paced environment and thrives on continuously pivoting strategies to drive business needs forward.
- Strong written communication skills for client-facing updates and internal coordination, with the ability to work overnight (US hours) and maintain reliable equipment and internet connectivity (including backup).
**The duties and responsibilities listed above describe the post as it is in general terms and are not definitive. The job holder is expected to accept any reasonable alterations that may from time to time be necessary. **
What we offer you
- Career Growth: Advance with mentorship programs, leadership academies, and opportunities to shape company culture and DEI initiatives.
- Flex Fridays: Adjust your 40-hour week to enjoy a full or half day off on Fridays.
- Remote-First Culture: Work from the comfort of your home.
- Paid Time Off: Enjoy 14 days of annual paid time off, plus all regular Philippine government-declared holidays to unwind and recharge. Plus 5 additional days after 1 year.
- Comprehensive Coverage: Full enrollment in Philippine statutory benefits: SSS, PhilHealth, and HDMF.
- Healthcare: Healthcare reimbursement to help ensure you are covered.
- De Minimis Allowance: Enjoy a monthly rice subsidy, following government guidelines.
- Wellness Perks: Access the Headspace app to support your well-being.
- Speaker Series Bonus: Present in our monthly speaker series and earn a bonus.
#LI-Remote
Work authorization
Employer work visa sponsorship and support are not provided for this role. Applicants must be currently authorized to work in the Philippines at hire and must maintain authorization to work in the Philippines throughout their employment with our company.
Salary Range
We seek to hire top-tier individuals and intend for our compensation to be at a rate that allows us to recruit and retain individuals who align with our core values, purpose, mission, and vision. Final total compensation is based on a multitude of factors including, but not limited to, skill level, relevant experience to the position, and cost of labor.
EOE statement
We believe that our differences make us stronger, and thus foster a diverse and inclusive culture where people feel safe being themselves. TechnologyAdvice is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, national origin, disability, protected veteran status, or any other characteristic protected under federal, state or local law.
Pre-employment screening required.
TechnologyAdvice does not engage with external staffing agencies. Any candidates introduced by such firms will not be eligible for compensation. TechnologyAdvice communicates only through @technologyadvice.com emails and official recruiting platforms. We never recruit via Teams, WhatsApp, or similar apps, and we will never request money, gift cards, or personal financial details during hiring.
Any AI-generated or incomplete application answers will be auto-rejected.
Ready to apply?
Apply to TechnologyAdvice
Are you passionate about designing innovative, high-impact creative solutions for global brands?
As a Senior Designer at Smartly, you’ll play a pivotal role in developing and refining creative assets for Display and Social campaigns. You’ll collaborate closely with Art Directors, Developers, and cross-functional teams to deliver design solutions that are both visually compelling and strategically aligned with campaign goals.
You’ll work hands-on with Smartly’s creative tools and processes to produce innovative templates, motion designs, and flexible design systems that drive client success. This role combines creative problem-solving with execution excellence to ensure that all creative outputs meet the highest standards.
As a Senior Designer at Smartly, you will…
- Collaborate with Art Directors and Developers to create and refine display and social creatives for a variety of clients.
- Lead design projects from concept to delivery, ensuring creative solutions align with client objectives and brand guidelines.
- Develop innovative, reusable templates and design systems to streamline workflows and maximize efficiency.
- Apply motion design and animation techniques where needed, producing dynamic and engaging content.
- Contribute to the ideation and concept development of campaigns, providing creative feedback and solutions for complex challenges.
- Maintain meticulous attention to detail in all deliverables while managing multiple short- and long-term projects.
- Mentor and collaborate with junior designers, fostering a culture of creativity and process improvement.
We’re definitely looking for you, if you…
- Have 5+ years of experience as a Graphic Designer, Brand Designer, Visual Designer, or Art Director.
- Are proficient with Adobe Creative Suite (Photoshop, Illustrator, After Effects, XD) and design tools such as Figma.
- Have a strong understanding of design principles, visual hierarchy, and layout best practices.
- Bring excellent presentation, storytelling, and communication skills to articulate design concepts clearly.
- Have experience in digital advertising, HTML5, dynamic advertising, and motion design (preferred).
- Excel at collaborating with cross-functional teams to deliver impactful creative outputs.
- Can produce high-quality design deliverables with accuracy and attention to detail.
- Are able to prioritize and manage multiple projects effectively.
- Align creative decisions with user needs and business objectives.
- Are comfortable working with a rotating shift schedule.
#LI-CD1 #LI-HYBRID
About Smartly
Smartly is the AI-powered advertising technology company transforming ad experiences for brands and their consumers. Our comprehensive advertising platform seamlessly integrates the capabilities of media, creative, and intelligence to power more than 800 billion impressions and generate more than 300 billion creatives annually, delivering tangible business outcomes for brands and advertisers.
Smartly is the only company in the industry recognized as a Leader in The Forrester Wave: Creative Advertising Technologies with PwC validating the results it delivers for brands. We manage creative and media for 700+ brands worldwide and $6B in ad spend across the largest media platforms, including Facebook, Google, Instagram, Pinterest, Snap, and TikTok. Our end-to-end technology, unmatched access to media platforms and exceptional customer service help Fortune 500 brands to reach and engage consumers and learn what performs best.Smartly is a multinational and diverse team of 750+ Smartlies from 60+ nationalities, working in 13 countries. Together, we want to create and maintain an inclusive environment where everyone feels respected and heard. Our Diversity, Equity & Inclusion approach is at the heart of it.
Visit Smartly to learn more.
The processing of your information is described in our Candidate Privacy Notice.
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Apply to SmartlyAs Tax Analyst, you will have a broad range of tax-related responsibilities, with a particular focus on maintaining an international tax compliance and reporting portfolio for the Smartly group of companies, while also assisting on adhoc advisory and project workstreams. Working directly with the Tax & Treasury Manager and collaboratively with internal teams and external advisors, you will be exposed to all aspects of tax and play a critical role in ensuring the group’s tax obligations are met on time and in full.
Given the global footprint of the business, you will gain exposure to diverse tax regimes and cross-border considerations, providing a unique opportunity to broaden your international tax expertise. Your knowledge of and proximity to the day-to-day inner workings of the business will enable you to identify areas of improvement and drive real change. Attention to detail and time management are therefore critical attributes required for this role.
This is a great opportunity to deepen your tax knowledge through practical experience across multiple jurisdictions, as well as developing related accounting and finance skills to enhance your skillset.
What You Will Do
- Support all direct and indirect tax matters, particularly corporation tax and sales tax/VAT/GST, across multiple jurisdictions.
- Preparation and timely submission of tax returns and ensuring related payments are actioned / received by relevant tax authorities.
- Review the accuracy and integrity of accounting balances recording tax, including preparing monthly/quarterly/annual tax calculations.
- Global mobility and fringe benefit tax compliance; involvement with employer-related tax obligations.
- Maintaining Smartly’s tax compliance calendar of all above workstreams and continually updating for new filing / payment obligations as the business grows.
- Continuous improvement of processes, controls and documentation to manage risk and create efficiencies.
- Establishing effective working relationships both within the tax / finance team and with other Smartly business units.
- Work with external advisors and tax authorities; assist / support audit responses and enquiries.
What We Are Looking For
- Bachelor's degree in Accounting with 3+ years of relevant work experience.
- Proven experience in a similar tax, finance, and / or accounting role.
- Understanding of direct / indirect tax, tax accounting, international tax law, and transfer pricing.
- Strong Excel or Google Sheet skills; experience with NetSuite is an advantage.
- Excellent analytical and problem-solving skills.
- High level of accuracy and attention to detail.
- Ability to prioritize tasks and meet deadlines in a fast-paced environment.
- Work well as part of a team, while being able to handle tasks independently.
What We Offer You
At Smartly, we offer a place where you can advance your career. Here, you'll find:
- An Inclusive Global Culture: Join a team of over 750 Smartlies, representing more than 60 nationalities across 24 locations in 13 countries. We cultivate a culture built on trust, transparency, and open feedback, where diverse perspectives are valued and encouraged.
- Global Impact: Contribute to a company making a global impact, directly influencing our customers' success and business growth.
- Focus on Wellbeing: We prioritize your health with healthcare packages, mental health services, and a commitment to work-life balance through paid holidays and family leave.
- Flexible Hybrid Workplace: Experience a hybrid work model, balancing office collaboration with remote work, and the option to work abroad for up to 30 days annually.
Smartly is committed to being a great place for growth-minded individuals to thrive. Explore more in our Culture Handbook!
Apply Now and Build Your Future with Smartly!
Curious what it’s like to work at Smartly? Visit our Careers page to see how we grow, collaborate, and make impact together
#LI-HYBRID
About Smartly
Smartly is the AI-powered advertising technology company transforming ad experiences for brands and their consumers. Our comprehensive advertising platform seamlessly integrates the capabilities of media, creative, and intelligence to power more than 800 billion impressions and generate more than 300 billion creatives annually, delivering tangible business outcomes for brands and advertisers.
Smartly is the only company in the industry recognized as a Leader in The Forrester Wave: Creative Advertising Technologies with PwC validating the results it delivers for brands. We manage creative and media for 700+ brands worldwide and $6B in ad spend across the largest media platforms, including Facebook, Google, Instagram, Pinterest, Snap, and TikTok. Our end-to-end technology, unmatched access to media platforms and exceptional customer service help Fortune 500 brands to reach and engage consumers and learn what performs best.Smartly is a multinational and diverse team of 750+ Smartlies from 60+ nationalities, working in 13 countries. Together, we want to create and maintain an inclusive environment where everyone feels respected and heard. Our Diversity, Equity & Inclusion approach is at the heart of it.
Visit Smartly to learn more.
The processing of your information is described in our Candidate Privacy Notice.
Ready to apply?
Apply to SmartlyAbout Ogilvy
Ogilvy, part of WPP, has been creating impact for brands through iconic, culture-changing, value-driving ideas since the company was founded by David Ogilvy 75 years ago. It builds on that rich legacy through Borderless Creativity – innovating at the intersections of its advertising, public relations, relationship design, consulting, and health capabilities with experts collaborating seamlessly across over 120 offices in nearly 90 countries. Ogilvy currently ranks as the #1 global agency network for creative excellence and effectiveness by WARC, signifying its ability to deliver creative solutions that drive unreasonable impact for clients and communities. Ogilvy is a WPP company (NYSE: WPP). For more information, visit Ogilvy.com, and follow us on LinkedIn, X, Instagram, and Facebook.
About WPP
WPP is the trusted growth partner for the world’s leading brands. We unite cutting-edge media intelligence and data solutions, world-class creativity, next-generation production, transformative enterprise solutions and expert strategic counsel in a single company – powered by exceptional talent and our agentic marketing platform, WPP Open, to help our clients navigate change, capture opportunity and deliver transformational growth. For more information, visit WPP.com.
About Ogilvy
Ogilvy was founded in 1948 by David Ogilvy. David created a culture that deeply respects and cares about its people and clients. Our mission is to inspire people and brands to make an impact and we are committed to attracting, growing, and retaining the best talent in the industry.
About the Role
The Account Director has a key role in maintaining the client’s stability and influences their potential growth.
The Account Director is responsible for maintaining strong client relationships and for the output of excellent marketing/advertising/PR (online and offline) activities and creative strategies.
The Account Director must use his/her experience and discipline to drive constant improvement. The job scope covers: Client service, development of customer insights based on data, development of communication strategies and campaign plans, supervision of campaign executions, project management, quality controls, and reporting.
What You’ll Do
- Client Management
- With the line manager, responsible for ensuring Client satisfaction and handling strategic issues or problem resolution of one-to-one marketing issues
- Develop a comprehensive understanding of the marketplace and our Client’s business including various media and distribution channels
- Proactive engagement with client to improve existing services, in order to drive profitable Client relationships
- Be accountable for the security of our Client’s business
- Manage and ensure quality of our services to Clients
- Management and handling of key client briefs, projects and requests, including the refinement of the above
- Typical day-to-day management of clients and their requests including presentations, documentation, client activity administration, etc.
- Key person supervising the excellence of projects; effectively manage and interpret Client feedback; guide/lead Account Managers and Account Executives to implement projects smoothly and effectively
- Support line manager in developing initiatives for new business or extending existing business
- Financial control of billings and 3rd party costs
- Write/proofread major communications materials including executive internal memos, executive speeches, Q&A, sensitive topic statements, pitch docs or press releases
- Cultivate high-level contacts within business and industry relations
- Lead major offline activities/events and overall quality control
- Strategy
- Provide account planning and strategic support to key Clients
- Provide Clients counsel in the development of successful customer management strategies
- Lead the team to write communication plan/PR plan
- Understand industry/market trends and the success factors critical to the organization’s long-term sustainability and competitiveness
- Understand the offering of the 6 Capabilities
- Modify proposals based on changing business conditions
- Creative Leadership
- Drive the right Client briefs for internal stakeholders, mainly strategy, creative and delivery teams
- Take ownership of the quality of creative responses in conjunction with Creative Director
- Ensure creative team motivation and working processes
- Oversee project briefings (both written & actual briefing) & client approval
- Provide creative judgement
- Leadership & People Management
- Develop working relationships with Account Managers and Executives to ensure that once briefed the campaign/project moves forward smoothly
- Be the first stop in resolving problems raised by Account Managers and Executive
- Work with BD/GAD to project future account team personnel requirements and overcome any existing issues
- Assume responsibility. Proactive and energetic working attitude, and always be positive.
- Take responsibility for management and motivation of account team members to allow them to achieve maximum potential
- Abide by the WPP code of business conduct
How We’ll Support You
Ogilvy celebrates its people. Fully. Enthusiastically. Unhesitatingly. We’ll empower you with the tools you’ll need to succeed. We’ll give you the autonomy to seek out new paths and better ways of doing things. We’ll support you with colleagues who are experts in their disciplines, drawn from across the Ogilvy network. And we’ll provide opportunities for you to do work of which you’ll be proud, with people you’ll be proud to call your teammates.
At Ogilvy, our people are at the heart of what we do: a creative agency that sparks game-changing ideas across culture and business through collaboration, integrity, and a celebration of self-expression.
We believe in building powerful teams with purpose - and we relentlessly curate transformative initiatives that make our commitment to fairness, and equity a reality.
Our ultimate mission is to leave a positive impact on the world, creating a better future for all, while supporting and uplifting the global communities we serve. This is central to our mantra of Borderless Creativity.
Ogilvy is an equal opportunity employer and considers applicants for all positions without discrimination or regard to particular characteristics. We are committed to fostering a culture of respect in which everyone feels they belong and has the same opportunities to progress in their careers.
If you need any assistance seeking a job opportunity, or if you need reasonable accommodation with the application process, please contact us at accommodations@ogilvy.com. Please note that this contact is only for candidates who are requesting accommodation. Emails for other purposes, including application status requests, will not receive a response.
Ready to apply?
Apply to Ogilvy
Solutions Engineer
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BeyondTrust is a place where you can bring your purpose to life through the work that you do, creating a safer world through our cybersecurity SaaS portfolio.
Our culture of flexibility, trust, and continual learning means you will be recognized for your growth, and for the impact you make on our success. You will be surrounded by people who challenge, support, and inspire you to be the best version of yourself.
The Role
As a Solutions Engineer, you will be responsible for the technical elements of the sales process through the discovery of customer requirements and the positioning of our products to meet those needs. You will use your experience and knowledge to clearly articulate our value to the customer through presentations, demonstrations, and the successful completion of proof-of-concept evaluations.
What You’ll Do
- Deliver solution presentations, demonstrations and recommendations to prospects and customers.
- Develop technical relationships with existing customers through Quarterly Technical Reviews.
- Assist in response to Request for Proposals/Information.
- Represent BeyondTrust at Trade Shows, Seminars, and other Company Events.
- Use common Sales & Marketing applications such as Salesforce, Confluence, Skytap, etc.
- Support technical evaluations of our products, including the development of Proof-of-Concept Success Plans.
- Provide support for BeyondTrust Partners.
- Continue to develop both BeyondTrust product and industry knowledge.
What You’ll Bring
- Bachelor’s degree in computer science (Information Systems) or related field
- 2+ years of experience as a pre-sales engineer and/or support engineer in privileged access management or an adjacent enterprise application such as IAM, SIEM, ITDR, etc.
- 3+ years of experience working for global software vendors.
- Ability to highlight product differentiators against competitors.
- Prior experience presenting security products at trade shows and security conferences.
- Significant experience supporting Microsoft Windows, Mac, Linux/Unix, Active Directory, SQL, etc.
- Ability and willingness to travel up to 50%.
- Working knowledge of VMware and Hyper-V virtual environments.
Nice To Have
- Certifications: CISSP, CISA, CCSP, CEH
- Building, supporting, and selling security solutions experience preferred.
- Experience with BeyondTrust products
- DevOps experience
Better Together
Diversity. Inclusion. They’re more than just words for us. They are the guiding values of how we build our teams, cultivate leaders, and create a culture where people feel connected.
We take care of our employees so they can take care of our customers. Customers who come from all walks of life just like us. We hire incredible people from diverse backgrounds because when we are different together, we are stronger together.
About Us
BeyondTrust is the global identity security leader protecting Paths to Privilege™. Our identity-centric approach goes beyond securing privileges and access, empowering organizations with the most effective solution to manage the entire identity attack surface and neutralize threats, whether from external attacks or insiders.
BeyondTrust is leading the charge in transforming identity security to prevent breaches and limit the blast radius of attacks, while creating a superior customer experience and operational efficiencies. We are trusted by 20,000 customers, including 75 of the Fortune 100, and our global ecosystem of partners.
Learn more at www.beyondtrust.com.
#LI-EG1
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Apply to BeyondTrust
Labor & Employment Counsel
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Job Description
At HelloConnect, you will be part of a dynamic team in Manila, Philippines that embraces innovation and leverages advanced technology to create exceptional experiences. Our culture is built on collaboration, continuous learning and a commitment to excellence. You’ll have the opportunity to work on impactful projects, develop your skills and grow within a supportive environment that values diverse perspectives and experiences.
In this role as Labor & Employment Counsel, you will take on a key responsibility in serving as the company’s in-house legal expert on Philippine labor and employment law and data privacy, ensuring full compliance with DOLE regulations and the Data Privacy Act of 2012. You will provide strategic advice to mitigate legal risks, contributing to our ongoing efforts to drive business success and enhance customer satisfaction.
We’re looking for passionate individuals who can bring their unique skills and ideas to the table. Even if you don't meet every requirement but believe you’d excel in this role, we’d love to hear from you!
What you’ll do
- Provide expert advice on all aspects of Philippine labor and employment law, ensuring compliance with the Labor Code, DOLE regulations, and related government issuances.
- Draft, review, and update employment contracts, company policies, and employee handbooks.
- Support the development and execution of strategies by advising HR and management on employee relations issues, disciplinary actions, terminations, and grievance handling.
- Contribute valuable insights by interpreting new laws, issuances, and jurisprudence affecting BPO employment practices and updating management accordingly.
- Manage and prioritize workloads by representing the company in labor-related proceedings before DOLE, NLRC, or other agencies.
- Build strong relationships across departments by conducting training for HR, Operations, and Management teams on relevant labor regulations and compliance requirements.
- Support leadership in strategic decision-making by providing legal support during workforce restructuring, retrenchment, redundancy, or outsourcing transitions.
- Act as the Compliance Officer and Data Protection Officer and liaise with government agencies (DOLE, NLRC, SSS, PhilHealth, Pag-IBIG) on compliance matters.
What you’ll bring
- Bachelor of Laws (LLB or JD) from a recognized university and Member in good standing of the Philippine Bar.
- Minimum of years’ experience in labor and employment law, preferably with exposure to the BPO or service industry.
- Strong organizational skills with the ability to manage multiple priorities, including handling DOLE audits, employee disputes, and policy development.
- Excellent communication and collaboration skills to work effectively with diverse teams across regions and articulate legal advice clearly in English and Filipino.
- Detail orientation with a deep understanding of Philippine labor legislation, jurisprudence, and compliance standards.
- Problem-solving mindset with the ability to balance legal compliance with operational practicality.
- A team-oriented approach, with the ability to manage sensitive matters with confidentiality and discretion.
- Proficiency in using business systems, tools, and technology to deliver services effectively.
What we offer
- Competitive Compensation: Beyond the standard package, we offer perks like Long Service Benefits (anniversary bonus) to recognize and celebrate your dedication. We offer competitive compensation and benefits.
- Wellness & Perks: We prioritize your well-being by offering mental health support, HMO medical coverage, generous leave benefits plus life insurance for both you and your family's peace of mind.
- Growth Opportunities: Invest in your personal development with an annual learning & development budget, plus access to the Learning platform. You'll have the opportunity to influence company-wide labor strategy and compliance standards.
- Dynamic Environment: Join a rapidly growing global Business Process Outsourcing company, where you'll collaborate with a diverse community spanning across multiple continents and cultures. We offer a dynamic, people-first culture built on fairness, growth, and transparency.
- Work-Life Balance: Enjoy a healthy balance between your professional and personal life, with a supportive environment that prioritizes your well-being and personal time.
Location: BGC (7th Floor, Inoza Tower, 40th Street, BGC, Taguig City)
Are you up for the challenge?
The first step to your new role starts here. Send in your application, along with your salary expectations and preferred start date. Our dedicated team will thoroughly review your details. We are excited to connect with you soon!
#helloconnect
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SEC Reporting Manager
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About Backblaze
Backblaze is the object storage leader in the open cloud movement, fueling customer success with cloud storage built purposefully to unlock budgets, unburden administrators, and unleash innovators. Together with our partners, we’re helping customers break free from the restrictive, overpriced legacy solutions that hold them back, and blaze forward with the full power of the open cloud in their hands.
Founded in 2007, we scaled the business with less than $3 million in outside funding until 2021, when we did a traditional IPO on the Nasdaq stock exchange. Today, Backblaze generates over $136M ARR and is the leading specialized storage cloud, managing over three billion gigabytes of data storage for 500K+ customers in 175+ countries, including businesses, developers, IT professionals, and individuals.
But while there is a lot to celebrate in our past, there is almost as much opportunity ahead of us. We’re seeking an SEC Reporting & Technical Accounting Manager to join our team!
About the Role:
We’re looking for an experienced, detail-oriented SEC Reporting & Technical Accounting Manager to lead external financial reporting and support complex technical accounting matters across the business. This role partners closely with internal accounting teams, external auditors, legal counsel, Investor Relations, and executive management to ensure timely, accurate, and compliant reporting.
This is a hands-on individual contributor role ideal for someone who enjoys technical accounting, cross-functional coordination, and building efficient, scalable reporting processes in a fast-paced public company environment.
What You’ll Do:
SEC Reporting & External Financial Reporting
- Own all aspects of external financial reporting, including the preparation and filing of SEC reports such as Form 10-Q, Form 10-K, earnings releases, proxy filings, and ad hoc registration statements
- Coordinate the review of SEC filings with external auditors, legal counsel, internal accounting teams, and executive management
- Manage the preparation and documentation of the financial statements, including the Balance Sheet, Income Statement, Statement of Cash Flows, EPS calculations, and Share-Based Compensation disclosures
Technical Accounting
- Author technical accounting policies and maintain a database of all company accounting policies
- Research significant and complex transactions and prepare technical accounting memoranda supporting the Company’s position
- Monitor and implement new accounting standards, working cross-functionally to ensure compliance and effective integration across departments
Accounting Operations & Analysis
- Prepare monthly, quarterly, and annual fluctuation analyses and management reports
Lead the preparation of journal entries for key accounting transactions - Take ownership of ad hoc financial analysis, reporting, and projects aimed at improving operational efficiency and reporting accuracy
Equity, Investor Relations & Audit Support
- Oversee the equity accounting and equity administration process while maintaining the company’s equity database
- Collaborate with Investor Relations to prepare quarterly earnings releases and scripts for earnings calls
- Provide support for external and internal audits, ensuring alignment with company policies and regulatory requirements
The Right Fit:
- Bachelor’s degree in accounting, finance, economics, or a related field
- Minimum of 7+ years of progressive accounting experience, preferably with a focus on SEC reporting, technical accounting, and external audits
- Strong understanding of U.S. GAAP and experience preparing or reviewing complex financial statements
- Strong analytical mindset with a focus on detail and accuracy
- Ability to prioritize, solve complex issues, and drive continuous improvements in reporting processes
- Strong leadership, communication, and project management skills to effectively collaborate across departments
- Proficiency in Microsoft Office, particularly Excel, and experience with financial systems such as NetSuite and Equity Edge Online
- Demonstrated ability to work in a fast-paced environment with evolving priorities and deadlines
Nice to Have:
- Certified Public Accountant (CPA) strongly preferred
- Experience with ASC 718, ASC 842, and ASC 606 is highly preferred
- Experience with system migrations and software implementations preferred, but not required
At this point, we hope you're feeling excited about the job description you're reading. Even if you don't meet every requirement, we still encourage you to apply. Learning, developing, and growing are key parts of our culture. We're eager to meet people who believe in our mission and can contribute to our team in various ways. We want people to feel comfortable expressing their true selves and to come, stay, and do their best work here.
At Backblaze, we value being fair and good to our customers, partners, and employees. That’s why diversity, equity, and inclusion are at the core of our values. We are committed to fostering a workforce where all employees feel a sense of belonging regardless of race, ethnicity, nationality, gender, sexual orientation, age, religion, socio-economic status, ability, veteran status, and education. We believe that our dedication to cultivating a diverse workspace not only allows us to better serve our customers in over 175 countries but further reinforces our commitment to doing the right thing. We are proud to be an Equal Opportunity Employer.
To understand more about the data we collect and process as part of your application, please view our Backblaze Employee Privacy Notice.
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Solutions Engineer
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BeyondTrust is a place where you can bring your purpose to life through the work that you do, creating a safer world through our cybersecurity SaaS portfolio.
Our culture of flexibility, trust, and continual learning means you will be recognized for your growth, and for the impact you make on our success. You will be surrounded by people who challenge, support, and inspire you to be the best version of yourself.
The Role
As a Solutions Engineer, you will be responsible for the technical elements of the sales process through the discovery of customer requirements and the positioning of our products to meet those needs. You will use your experience and knowledge to clearly articulate our value to the customer through presentations, demonstrations, and the successful completion of proof-of-concept evaluations.
What You’ll Do
- Deliver solution presentations, demonstrations and recommendations to prospects and customers.
- Develop technical relationships with existing customers through Quarterly Technical Reviews.
- Assist in response to Request for Proposals/Information.
- Represent BeyondTrust at Trade Shows, Seminars, and other Company Events.
- Use common Sales & Marketing applications such as Salesforce, Confluence, Skytap, etc.
- Support technical evaluations of our products, including the development of Proof-of-Concept Success Plans.
- Provide support for BeyondTrust Partners.
- Continue to develop both BeyondTrust product and industry knowledge.
What You’ll Bring
- Bachelor’s degree in computer science (Information Systems) or related field
- 2+ years of experience as a pre-sales engineer and/or support engineer in privileged access management or an adjacent enterprise application such as IAM, SIEM, ITDR, etc.
- 3+ years of experience working for global software vendors.
- Ability to highlight product differentiators against competitors.
- Prior experience presenting security products at trade shows and security conferences.
- Significant experience supporting Microsoft Windows, Mac, Linux/Unix, Active Directory, SQL, etc.
- Ability and willingness to travel up to 50%.
- Working knowledge of VMware and Hyper-V virtual environments.
Nice To Have
- Certifications: CISSP, CISA, CCSP, CEH
- Building, supporting, and selling security solutions experience preferred.
- Experience with BeyondTrust products
- DevOps experience
Better Together
Diversity. Inclusion. They’re more than just words for us. They are the guiding values of how we build our teams, cultivate leaders, and create a culture where people feel connected.
We take care of our employees so they can take care of our customers. Customers who come from all walks of life just like us. We hire incredible people from diverse backgrounds because when we are different together, we are stronger together.
About Us
BeyondTrust is the global identity security leader protecting Paths to Privilege™. Our identity-centric approach goes beyond securing privileges and access, empowering organizations with the most effective solution to manage the entire identity attack surface and neutralize threats, whether from external attacks or insiders.
BeyondTrust is leading the charge in transforming identity security to prevent breaches and limit the blast radius of attacks, while creating a superior customer experience and operational efficiencies. We are trusted by 20,000 customers, including 75 of the Fortune 100, and our global ecosystem of partners.
Learn more at www.beyondtrust.com.
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Recruitment Coordinator
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Career TEAM is a leading workforce development organization on a mission to transform lives. We blend cutting-edge technology with compassionate, high-touch services to drive real, measurable outcomes in the lives of job seekers across the country. At Career TEAM, we’re solving today’s unemployment challenges with smart software, world-class trainers, dedicated case managers, dynamic job developers, and innovative partners. If you're passionate about making a difference and believe in the power of technology to transform lives, you’ll feel right at home here.
Career TEAM is seeking skilled Recruitment Specialists to play a key role in coordinating high volume recruitment operations in the United States while also leading full-cycle recruitment of technical and software development talent within the Philippines. This night-shift position is ideal for someone who thrives in a fast-paced, virtual environment, is highly proficient with applicant tracking systems like Greenhouse, and has a passion for streamlining processes and building exceptional teams. This is a remote position that can be performed from anywhere in the Philippines.
Join Career TEAM in making a positive impact on communities through our workforce development products and services. Apply now to be a key player in driving operational efficiency and contributing to the organization’s growth, all while enjoying the flexibility of a 100% remote position.
In this role, you will work from 10:00 pm to 7:00 am PHST.
Why Join Us?
- Be a founding member of a dynamic team shaping the future of our products
- Make a tangible difference in the lives of individuals
- Grow and learn in an environment that values innovation
Career Team also offers a competitive total rewards package, including:
- amazing options for advancement;
- HMO with an option to add dependents;
- paid holidays and 15 paid time off, offered on an accrual basis
Your Impact on Career TEAM’s Success:
- Gains a thorough understanding of the market sector and develops recruitment strategies
- Utilizes innovative and creative approaches to recruitment
- Can support and/or own the tracking, organization, automations and management of platforms like ClickUp and Freshservice.
- Ensures a constant applicant flow and keeps an active database for current and future positions
- Ensures recruitment targets for program requirements are met
- Screens resumes, conducts interviews, reference checks, and prepares employment offers
- Serves as primary scheduling contact for candidates and internal clients
- Handles communications (phone calls, emails and virtual video meets) with a wide variety of candidates
- Develops and implements effective recruitment strategies to draw in a large number of qualified candidates
- Collaborates with our Hiring Managers to determine position requirements for open vacancies
- Creates and posts job ads on various job boards, hiring platforms, and forums
- Manages job postings internally and externally
- Maintains confidential files and data integrity
- Contributes to team and corporate projects intended to improve processes and procedures
- Approach each day and task with a “ZAG” mindset
- Assist with HR projects and other duties as requested or assigned
The Ideal Qualifications for this Position Include:
- Bachelor's degree in Human Resources Management, Business Administration, or a related field
- Fluency in English with excellent verbal and written communication skills
- 4+ years of progressive experience in Human Resources Operations
- In-depth knowledge of US HR principles, laws (federal, state, and local), and best practices
- Proficiency in HRIS systems, project & process management platforms and ATS Systems (Greenhouse, ClickUp, Fresh Service, ADP Workforce Now preferred)
- Strong analytical, problem-solving, organizational, and time-management skills
- Excellent communication, interpersonal, and customer service skills
- Ability to work independently and as part of a team
- High level of accuracy, attention to detail, and confidentiality
Employment Type: Full-Time, Exempt
About Career TEAM:
Founded in 1996, Career TEAM is socially conscious organization that seeks to close the nation’s opportunity divide through government-funded workforce development programs designed to help individuals get the skills, knowledge, and resources needed to obtain quality employment. In addition to administering these programs, Career TEAM develops and leverages cutting-edge software tools to ignite transformative change within the workforce development industry. Career TEAM is revolutionizing the operational landscape for workforce development professionals through its Career Edge platform, which includes state-of-the-art job training tools and advanced case management systems. For more information see www.careeredge.com and www.careerteam.com.
Career TEAM’s outstanding record has resulted in numerous honors, including:
- Named by Inc. Magazine as one of America's 500 fastest growing privately held companies
- Recipient of the US Chamber of Commerce Blue Chip Enterprise Award for innovation
- Featured by 60 Minutes, CNN, Money Magazine, Inc. Magazine and the British Broadcasting Network as an innovative, government funded solutions program
- Invited to the White House after being cited by the National Welfare-to-Work Partnership and National Alliance of Business as a top 10 US training provider
Career Team is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin.
Background Check Requirements. Employment is contingent upon successful completion of a background check (including criminal, prior employment and education verification). Failure to satisfactorily complete the background check may affect the application status of applicants or continued employment of current employees who apply for the position.
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Apply to Career Team Enterprises