The Application Modernization Platform team aids developers in making the shift from relational databases to MongoDB, building toolkits that leverage AI to power seamless transitions. 

As a Senior Technical Program Manager, you will own the successful delivery of complex, cross-functional efforts for Application Modernization. You will partner closely with stakeholders across the organization from Engineering, Product, Product Design, and Field-facing teams to develop and execute against our overall product vision and business objectives, uncover solutions to technical challenges, and provide data-driven insights that power strategic decision-making.

This remote position is open to candidates in Eastern and Central timezones.

The right candidate for this role will be:

• Experienced with 5+ years of Software development background, preferably with experience with Java web services and with relational data modelling and SQL
• Familiar with tools and methodologies for code analysis, refactoring, and automated testing
• Able to partner with technical stakeholders in methodically breaking down engineering challenges to deliver against abstract goals
• Able to participate in technical design discussions and summarize trade-offs, outcomes, and next steps
• Skilled at communicating across a diverse set of engineers and stakeholders
• Capable of deep user empathy and adept at balancing product goals and engineering constraints to deliver impactful experiences
• Hyper-organized and capable of coordinating across multiple independent work streams and organizations
• A role model for effective execution practices, driven by an attuned sense of priority and urgency
• Able to leverage their experience in program delivery to influence improvements to our tools, operations, architecture
• Trained in working with project tracking software (JIRA is preferred)
• Familiar with MongoDB or a comparable technology
• Exposed to generative AI and Machine Learning
• Interested in business automation work such as scripting in Python, Google Apps Script and Slack

Position Expectations:

• Leverage technical acumen and analytical skills to drive engineering programs forward and maximize business value delivery
• Recognize patterns in a sea of information and take action accordingly
• Develop a strategic approach to program management that balances hands-on oversight with process-driven operationalization. This involves discerning when to provide direct guidance and when to empower teams by establishing clear frameworks and guidelines for ongoing initiatives
• Build strategic partnerships with Product, Design, and Engineering stakeholders
• Expand knowledge into new domains as called upon
• Embody MongoDB's core values and leadership principles

Success Measures:

• In 3 months you will be ramped on the App Modernization product and engineering roadmap
• In 6 months you will own and drive critical initiatives across the App Modernization portfolio
• In 12 months you will be organizing multiple high impact efforts and integrating improvements to frameworks for managing critical programs at MongoDB

About MongoDB

MongoDB is built for change, empowering our customers and our people to innovate at the speed of the market. We have redefined the database for the AI era, enabling innovators to create, transform, and disrupt industries with software. MongoDB’s unified database platform, the most widely available, globally distributed database on the market, helps organizations modernize legacy workloads, embrace innovation, and unleash AI. Our cloud-native platform, MongoDB Atlas, is the only globally distributed, multi-cloud database and is available across AWS, Google Cloud, and Microsoft Azure.

With offices worldwide and over 60,000 customers, including 75% of the Fortune 100 and AI-native startups, relying on MongoDB for their most important applications, we’re powering the next era of software.

Our compass at MongoDB is our Leadership Commitment, guiding how and why we make decisions, show up for each other, and win. It’s what makes us MongoDB. 

To drive the personal growth and business impact of our employees, we’re committed to developing a supportive and enriching culture for everyone. From employee affinity groups, to fertility assistance and a generous parental leave policy, we value our employees’ wellbeing and want to support them along every step of their professional and personal journeys. Learn more about what it’s like to work at MongoDB, and help us make an impact on the world!

MongoDB is committed to providing any necessary accommodations for individuals with disabilities within our application and interview process. To request an accommodation due to a disability, please inform your recruiter.

MongoDB is an equal opportunities employer.

REQ ID: 4263333180

Empowering Today, Shaping Tomorrow 

 
We deliver complex infrastructure solutions that drive excellence from inception to completion. Our mission is to empower our clients and teams to achieve unparalleled success by providing tailored, innovative consulting services—ensuring every project is executed with precision and impact. 

But infrastructure is more than just projects—it’s about unlocking potential and creating lasting change. We foster an environment where people are supported, celebrated, and empowered to grow, learn, and achieve. Our culture fuels imagination, creativity, and bold thinking, and we see that reflected in both our work and the meaningful impact it has on our shared environment. 

Join us in shaping the future of infrastructure delivery. 

The Role 

As a Project Administrator, you will be working under the direction of a Senior Project Manager (or several Intermediate/Senior Projects managers depending on the scope of the project) in an impactful support function, by learning and participating in the planning and delivery of projects. 

 
What You’ll Do 

• Monitoring: coordinate and monitor daily tasks to ensure the project is running smoothly on time and within budget. Relay relevant information regarding progress, identified risks and issues to the project management team. 

• Reporting: compile project reports and coordinate their distribution to relevant team members following established communication plans. Assist in forecasting, preparing and updating the project budgets and schedules. 

• Support contract management: assist in the preparation of procurement documents and track contract deliverables. Assist in the management of relationships with external vendors. 

• Document control: ensure all project documents (plans, reports, change requests) are logged and tracked correctly. Attend project meetings, document and issue meeting minutes and track action items. 

• Learning opportunities: participate in project workshops (such as risk workshops, consultant engagement sessions etc.) to gain more exposure to project management principles and learn how project challenges are addressed, mitigated and opportunities for improvement uncovered. 

What You’ll Bring 

• Strong team player with a growth mindset and a passion for what you do! 
• Degree or diploma in a relevant field is preferred. 
• 3+ years' experience supporting engineering, construction or design projects as a Project Administrator/Coordinator. 
• Ability to work on-site 3 days per week.  
• Previous experience supporting public sector projects 
• Strong organizational skills with the ability to manage documentation, track multiple action items, maintain accurate records, and prioritize competing tasks effectively.  
• Strong written and verbal communication skills, with the ability to prepare reports, meeting minutes, status updates, and communicate professionally with internal teams, clients, and vendors.  
• Comfortable supporting budgets, forecasts, schedules, and progress tracking, with strong numerical skills and attention to cost and timeline impacts. 
• Proficiency with MS Office suite, specifically Excel, Word and Project. 
• Existing Government of Canada Secret clearance required. 
   

What We Offer:  
  

• This posting reflects a current, active vacancy.  
• This is a full-time contract position, with compensation expected to be $30-$35 per hour. 
  This range represents the breadth of experience and expectations for the role. Final compensation will be determined based on an individual’s skills, experience, and demonstrated impact, with progression within the range aligned to performance and contribution over time.  

At Tiree, we believe careers should be as unique as the individuals who build them. That’s why we offer our employees the opportunity to carve out a career pathway tailored to their ambitions, supported by the right training, tools, and mentorship to help them succeed.  

We appreciate you taking the time to apply and are committed to getting back to you in a timely manner and delivering an efficient and enjoyable interview process.  

Note: Artificial Intelligence is not involved in the screening or selection of candidates. Those decisions are made entirely by real, actual humans. While we may use AI for small administrative tasks during the recruiting process, the evaluating and choosing of candidates is strictly human powered. 

Diversity, Equity & Inclusion 

Be you.  

We strive to create a culture of diversity, equity and inclusion where everyone at Tiree feels welcome, supported and celebrated. There are dynamism and pride in a community shaped by diverse voices, perspectives and lived experiences. We want to empower you to be you. 

We are extremely proud of our teams – they are strong, determined, dedicated people who aspire to excellence, and they make our organization better every day. Our goal is to meet that standard of excellence in our commitment to diversity, equity, inclusion, and accessibility and for our teams to reflect the wonderful diversity of the communities in which we live and work. 

We are committed to fostering an inclusive and diverse workforce.  As part of this commitment, we strive to provide a selection process that is accessible to all candidates.  Please advise if you require any accommodations to ensure your equal participation. 

L'Entreprise

Versaterm est une entreprise mondiale de solutions de sécurité publique qui aide les agences à transformer la façon dont elles servent leurs communautés. Depuis 1977, nous bâtissons un écosystème d'outils intuitifs conçus pour les agences de sécurité publique, les laboratoires judiciaires, les systèmes judiciaires, les écoles et d'autres institutions. Grâce à des intégrations réfléchies et à une stratégie de croissance sélective, nous nous concentrons sur l'amélioration des flux de travail pour aider nos clients à obtenir des opérations plus efficaces, un meilleur service et des résultats plus justes.

Nos équipes sont animées par l'innovation, l'expertise et un engagement inébranlable envers le succès de nos clients. Alors que nous continuons à développer et à étendre notre écosystème, vous aurez l'occasion de contribuer à des solutions qui renforcent la sécurité des communautés et transforment l'avenir de la technologie de la sécurité publique. Si vous êtes passionné par l'idée de faire une différence significative, nous aimerions vous entendre.

Le Role

Sommaire du poste

Le ou la Chef Technique, Déploiement et Escalade est responsable de l’expertise technique avancée (niveaux 2 et 3), de la gestion des ressources techniques dédiées aux installations, ainsi que du soutien aux projets d’implémentation et aux escalades critiques des solutions de téléphonie de Komutel.

Le poste est principalement orienté NG911, tout en couvrant également des environnements hors 911, notamment dans le secteur de la santé et d’autres services critiques, incluant des projets réalisés en partenariat avec AVAYA.

Cette personne agit à titre de référence technique, gestionnaire opérationnel et point d’escalade, dans des environnements à haute disponibilité et à forte criticité.
Le support de niveau 1 est assuré par le service à la clientèle centralisé de Versaterm et ne fait pas partie du périmètre du poste

Ce que vos appoeterez

Gestion des ressources techniques niveaux 2 et 3

• Encadrer, gérer et coordonner les ressources techniques de niveaux 2 et 3 dédiées aux installations et aux projets d’implémentation.
• Planifier, prioriser et répartir les activités techniques en fonction des projets NG911 et hors 911 en cours.
• Assurer le développement des compétences, le coaching et l’amélioration continue des ressources techniques.
• Participer aux évaluations de performance et contribuer à la stabilité et à l’efficacité de l’équipe.
• Adoptez les outils d'IA dans vos flux de travail de support quotidiens pour accroître la productivité, améliorer la qualité des réponses et favoriser l'apprentissage continu.

Leadership technique et expertise

• Agir comme point d’escalade technique pour les problématiques complexes.
• Valider les architectures techniques et recommander les meilleures pratiques selon les standards NG911 et les exigences clients.
• Assurer la cohérence, la qualité et la standardisation des configurations techniques.

Déploiements et projets

• Soutenir activement les projets d’implémentation, de la conception à la mise en production.
• Collaborer étroitement avec les chargés de projets afin d’assurer la faisabilité technique, la qualité des livrables et le respect des échéanciers.
• Participer aux tests d’intégration, aux migrations, aux mises à niveau et aux mises en service critiques.
• Assurer une transition adéquate vers l’exploitation et le support post-implantation.

Escalades et environnements critiques

• Diagnostiquer et résoudre des problématiques complexes liées notamment à :
• SBC et PBX basés sur FreeSWITCH
• Plateformes de téléphonie AVAYA et leurs intégrations
• Call flows et dialplans NG911 et hors 911
• I3CI, ACD, SIPREC
• Intégrations ESInet (Bell, Telus) et réseaux privés
• Analyser les journaux, métriques et comportements systèmes afin d’identifier les causes racines.
• Collaborer avec les équipes d’ingénierie, de produit et les partenaires externes, incluant AVAYA, lors d’incidents majeurs ou d’enjeux complexes.

Standards, documentation et amélioration continue

• Définir, maintenir et faire évoluer les standards techniques d’installation et de déploiement.
• Maintenir une documentation technique claire incluant guides d’implémentation, procédures d’escalade et meilleures pratiques.
• Contribuer à l’amélioration continue des processus de déploiement et de support avancé.

Environnement technique

• FreeSWITCH (SBC, PBX, Media)
• Plateformes AVAYA
• SIP, RTP, TLS, SRTP
• ACD, routage d’appels et dialplans
• SIPREC
• Linux et outils en ligne de commande
• PostgreSQL, Wallboard et Komutel Reports
• Virtualisation et haute disponibilité
• Interopérabilité ESInet et réseaux clients privés

Formation et expérience

• Diplôme en télécommunications, informatique ou expérience équivalente.
• Entre 8 et 12 ans d’expérience pertinente en téléphonie IP, VoIP ou environnements critiques.
• Expérience démontrée en déploiement de solutions complexes chez des clients.
• Expérience en gestion ou en encadrement d’équipes techniques spécialisées.
• Expérience avec les plateformes AVAYA ou leurs intégrations, considérée comme un atout important.
• Excellente maîtrise des environnements VoIP et des protocoles SIP.
• Forte capacité d’analyse, de diagnostic et de résolution de problèmes complexes.
• Connaissance des architectures NG911 et des environnements mission critiques.
• Aisance avec Linux, la ligne de commande et les outils d’automatisation.
• Leadership technique, autonomie et rigueur professionnelle.
• Excellentes habiletés de communication et de collaboration.

Remarque : Ce poste nécessite une habilitation de sécurité du gouvernement du Canada. Les candidats doivent être légalement autorisés à travailler au Canada et doivent obtenir et conserver une habilitation de sécurité de fiabilité. Veuillez noter que certains contrats clients peuvent imposer des exigences supplémentaires en matière de vérification de sécurité. L'obtention et le maintien de toutes les habilitations de sécurité requises sont une condition d'emploi. Pour plus d'informations sur le processus de contrôle de sécurité du gouvernement du Canada, veuillez consulter le site Services publics et Approvisionnement Canada.

The Role

The Technical Lead NG911 – Deployment & Escalation is responsible for advanced technical expertise (Level 2 and Level 3), management of technical resources dedicated to installations, and support of deployment projects and critical escalations for Komutel telephony solutions. The role is primarily focused on NG911 solutions, while also supporting non-911 environments, including healthcare and other mission-critical sectors, and deployments delivered in partnership with AVAYA. This position acts as a technical authority, operational people manager, and escalation point for complex, high-availability environments. Level 1 support is provided by Versaterm’s centralized Customer Support organization and is not part of this role’s scope.

What You Do

Technical Team Management (Level 2 and Level 3)

• Lead, manage, and coordinate Level 2 and Level 3 technical resources dedicated to installations and implementation projects.
• Plan, prioritize, and assign technical work across NG911 and non-911 projects.
• Support skills development, coaching, and continuous improvement of technical staff.
• Participate in performance evaluations and contribute to team stability and operational excellence.
• Adopt AI tools as part of daily support workflows to enhance productivity, improve response quality, and support continuous learning.

Technical Leadership and Expertise

• Act as the primary escalation point for complex technical issues.
• Validate technical architectures and deployment approaches in accordance with NG911 standards and customer requirements.
• Ensure consistency, quality, and standardization of technical configurations across customer environments.

Deployments and Implementation Projects

• Actively support deployment projects from design through production go-live.
• Work closely with Project Managers to ensure technical feasibility, quality delivery, and schedule adherence.
• Participate in integration testing, upgrades, migrations, and critical cutovers.
• Ensure proper transition to operations and post-deployment support.
• Escalations and Mission-Critical Environments
• Diagnose and resolve complex issues related to:
• FreeSWITCH-based SBC and PBX platforms
• AVAYA telephony platforms and integrations
• NG911 and non-911 call flows and dialplans
• I3CI, ACD, SIPREC
• ESInet integrations (Bell, Telus) and private networks
• Analyze logs, metrics, and system behavior to determine root causes.
• Collaborate with Engineering, Product, and external partners, including AVAYA, during major incidents or complex escalations.

Standards, Documentation, and Continuous Improvement

• Define, maintain, and evolve technical deployment standards and best practices.
• Maintain clear technical documentation, including implementation guides and escalation procedures.
• Contribute to continuous improvement of deployment, escalation, and operational processes.

Technical Environment / Environnement technique

• FreeSWITCH (SBC, PBX, Media)
• AVAYA platforms and integrations
• SIP, RTP, TLS, SRTP
• ACD, call routing, and dialplans
• SIPREC
• Linux and CLI tools
• PostgreSQL, Wallboard, Komutel Reports
• Virtualization and high-availability architectures
• ESInet interoperability and private customer networks

What You Bring

• Degree in Telecommunications, Computer Science, or equivalent experience.
• 8 to 12 years of relevant experience in VoIP, IP telephony, or mission-critical environments.
• Demonstrated experience delivering complex customer deployments.
• Experience leading or managing specialized technical teams.
• Experience with AVAYA platforms or integrations is a strong asset.
• Strong expertise in SIP-based VoIP environments.
• Advanced troubleshooting and root-cause analysis skills.
• Knowledge of NG911 architectures or other mission-critical systems.
• Strong Linux and command-line proficiency.
• Technical leadership, autonomy, and professional rigor.
• Excellent communication and collaboration skills.

Note: This position requires a security clearance from the Government of Canada. Candidates must be legally authorized to work in Canada and must successfully obtain and maintain a Reliability security clearance. Please note that specific customer contracts may impose additional security verification requirements. Obtaining and maintaining all required security clearances is a condition of employment. For more information on the Government of Canada's security screening process, please visit Public Services and Procurement Canada.

The Role

The Manager, Customer Support leads a diverse team of support specialists providing technical support, user enablement, and hybrid services across Tier 1 and Tier 2. They drive daily operational excellence, ensure SLA compliance, manage customer adoption metrics, and develop team capabilities across all support disciplines while maintaining hands-on involvement in critical escalations. This role focuses on balancing technical incident response with proactive customer support initiatives for public safety software solutions.

What You'll Do

• Lead and develop a team of 5-15 support specialists with varied expertise (technical, user enablement, and hybrid)
• Drive team performance across diverse metrics including SLA targets, adoption rates, and customer satisfaction scores
• Manage daily operations including ticket queues, training schedules, workload distribution, and resource allocation
• Conduct regular one-on-ones, performance reviews, and career development planning for all team members
• Handle critical escalations requiring both technical expertise and customer engagement skills
• Collaborate closely with other technical teams on escalations and customer communications
• Monitor and analyze comprehensive team metrics spanning operational efficiency and customer success
• Identify training needs and develop competency programs across technical and user enablement skills
• Implement process improvements balancing reactive support with proactive customer enablement
• Evaluate, implement, and optimize AI-driven support tools (such as chatbots, ticket triage, knowledge search, and predictive analytics) to improve response times, increase team efficiency, and enhance customer experience.
• Manage on-call schedules while coordinating scheduled customer training and engagement activities
• Partner with other support managers to ensure consistent service delivery across all products
• Develop documentation including technical procedures, knowledge base articles, and training materials
• Build relationships with diverse customer stakeholders
• Conduct root cause analysis and drive permanent solutions for both technical and adoption challenges
• Foster a culture of versatility, continuous learning, and customer-first mindset
• Participate in product roadmap discussions representing comprehensive support insights
• Perform other related duties as assigned to support team objectives, departmental needs, and overall organizational priorities

What You'll Bring

Required Qualifications:

• Bachelor's degree in Computer Science, Technology,  Information Systems, Business or related field
• 6-8+ years of progressive experience in customer support with at least 2+ years in a managerial or leadership role or applicable combination of experience. 
• Experience with public safety or mission-critical software systems strongly preferred
• Proven track record of managing diverse support teams in a software environment
• Strong technical foundation combined with customer engagement and training expertise
• Experience managing both SLAs/operational metrics and customer adoption KPIs
• Demonstrated success in developing versatile team members with cross-functional skills
• Excellent communication, leadership, and interpersonal skills with an ability to connect with and influence technical, business, and executive audiences
• Proficiency with support ticketing systems, reporting tools, and customer success platforms
• Experience managing 24x7 support operations
• Ability to context-switch between different support disciplines and priorities
• Strong analytical, problem-solving, and relationship management skills

Asset Qualifications:

• ITIL certification or service management framework experience
• Customer Success Manager certification (CCSM, CCSMP)
• Experience with support automation, AI technologies, and digital transformation
• Knowledge of public safety standards and compliance requirements
• Previous experience in government or regulated industries
• Project management or change management certification
• SQL knowledge and understanding of system integration concepts

Note: This position requires security clearances due to the nature of our work with public safety agencies. Candidates must be legally authorized to work in Canada and must successfully obtain and maintain a Reliability security clearance from the Government of Canada. Additionally, candidates must comply with the FBI's Criminal Justice Information Services (CJIS) Security Policy and pass a comprehensive, fingerprint-based background check. Please note that specific customer contracts may impose additional security verification requirements. Obtaining and maintaining all required security clearances is a condition of employment. For more information, please visit Public Services and Procurement Canada for Reliability clearance details and the FBI's CJIS Security Policy Resource Center for CJIS requirements.

Versaterm is committed to fair and equitable compensation that is competitive, consistent, and aligned with the value each role contributes to our organization. The starting salary for this position will be dependent upon many factors, such as the successful candidate’s skills, experience, education, training as well as internal equity, market data, and business needs. In addition to base salary and our comprehensive benefits offering, some roles may also be eligible for variable compensation such as incentive plans or discretionary performance bonuses. 

The Role

The Manager, Customer Support leads a diverse team of support specialists providing technical support, user enablement, and hybrid services across Tier 1 and Tier 2. They drive daily operational excellence, ensure SLA compliance, manage customer adoption metrics, and develop team capabilities across all support disciplines while maintaining hands-on involvement in critical escalations. This role focuses on balancing technical incident response with proactive customer support initiatives for public safety software solutions.

What You'll Do

• Lead and develop a team of 5-15 support specialists with varied expertise (technical, user enablement, and hybrid)
• Drive team performance across diverse metrics including SLA targets, adoption rates, and customer satisfaction scores
• Manage daily operations including ticket queues, training schedules, workload distribution, and resource allocation
• Conduct regular one-on-ones, performance reviews, and career development planning for all team members
• Handle critical escalations requiring both technical expertise and customer engagement skills
• Collaborate closely with other technical teams on escalations and customer communications
• Monitor and analyze comprehensive team metrics spanning operational efficiency and customer success
• Identify training needs and develop competency programs across technical and user enablement skills
• Implement process improvements balancing reactive support with proactive customer enablement
• Evaluate, implement, and optimize AI-driven support tools (such as chatbots, ticket triage, knowledge search, and predictive analytics) to improve response times, increase team efficiency, and enhance customer experience.
• Manage on-call schedules while coordinating scheduled customer training and engagement activities
• Partner with other support managers to ensure consistent service delivery across all products
• Develop documentation including technical procedures, knowledge base articles, and training materials
• Build relationships with diverse customer stakeholders
• Conduct root cause analysis and drive permanent solutions for both technical and adoption challenges
• Foster a culture of versatility, continuous learning, and customer-first mindset
• Participate in product roadmap discussions representing comprehensive support insights
• Perform other related duties as assigned to support team objectives, departmental needs, and overall organizational priorities 

What You'll Bring

Required Qualifications:

• Bachelor's degree in Computer Science, Technology,  Information Systems, Business or related field
• 6-8+ years of progressive experience in customer support with at least 2+ years in a managerial or leadership role or applicable combination of experience. 
• Experience with public safety or mission-critical software systems strongly preferred
• Proven track record of managing diverse support teams in a software environment
• Strong technical foundation combined with customer engagement and training expertise
• Experience managing both SLAs/operational metrics and customer adoption KPIs
• Demonstrated success in developing versatile team members with cross-functional skills
• Excellent communication, leadership, and interpersonal skills with an ability to connect with and influence technical, business, and executive audiences
• Proficiency with support ticketing systems, reporting tools, and customer success platforms
• Experience managing 24x7 support operations
• Ability to context-switch between different support disciplines and priorities
• Strong analytical, problem-solving, and relationship management skills

Asset Qualifications:

• ITIL certification or service management framework experience
• Customer Success Manager certification (CCSM, CCSMP)
• Experience with support automation, AI technologies, and digital transformation
• Knowledge of public safety standards and compliance requirements
• Previous experience in government or regulated industries
• Project management or change management certification
• SQL knowledge and understanding of system integration concepts

Note: Due to the nature of our work with public safety agencies, this position requires compliance with the FBI's Criminal Justice Information Services (CJIS) Security Policy. Candidates must successfully pass a comprehensive, fingerprint-based background check. Please note that specific customer contracts may impose additional security verification requirements. Obtaining and maintaining all required security clearances is a condition of employment. For more information on CJIS security requirements, please visit the FBI's CJIS Security Policy Resource Center for CJIS requirements.

Versaterm is committed to fair and equitable compensation that is competitive, consistent, and aligned with the value each role contributes to our organization. The starting salary for this position will be dependent upon many factors, such as the successful candidate’s skills, experience, education, training as well as internal equity, market data, and business needs. In addition to base salary and our comprehensive benefits offering, some roles may also be eligible for variable compensation such as incentive plans or discretionary performance bonuses. 

The Role

The Manager, Customer Support leads a diverse team of support specialists providing technical support, user enablement, and hybrid services across Tier 1 and Tier 2. They drive daily operational excellence, ensure SLA compliance, manage customer adoption metrics, and develop team capabilities across all support disciplines while maintaining hands-on involvement in critical escalations. This role focuses on balancing technical incident response with proactive customer support initiatives for public safety software solutions.

What You'll Do

• Lead and develop a team of 5-15 support specialists with varied expertise (technical, user enablement, and hybrid)
• Drive team performance across diverse metrics including SLA targets, adoption rates, and customer satisfaction scores
• Manage daily operations including ticket queues, training schedules, workload distribution, and resource allocation
• Conduct regular one-on-ones, performance reviews, and career development planning for all team members
• Handle critical escalations requiring both technical expertise and customer engagement skills
• Collaborate closely with other technical teams on escalations and customer communications
• Monitor and analyze comprehensive team metrics spanning operational efficiency and customer success
• Identify training needs and develop competency programs across technical and user enablement skills
• Implement process improvements balancing reactive support with proactive customer enablement
• Evaluate, implement, and optimize AI-driven support tools (such as chatbots, ticket triage, knowledge search, and predictive analytics) to improve response times, increase team efficiency, and enhance customer experience.
• Manage on-call schedules while coordinating scheduled customer training and engagement activities
• Partner with other support managers to ensure consistent service delivery across all products
• Develop documentation including technical procedures, knowledge base articles, and training materials
• Build relationships with diverse customer stakeholders
• Conduct root cause analysis and drive permanent solutions for both technical and adoption challenges
• Foster a culture of versatility, continuous learning, and customer-first mindset
• Participate in product roadmap discussions representing comprehensive support insights
• Perform other related duties as assigned to support team objectives, departmental needs, and overall organizational priorities

 What You'll Bring

Required Qualifications:

• Bachelor's degree in Computer Science, Technology,  Information Systems, Business or related field
• 6-8+ years of progressive experience in customer support with at least 2+ years in a managerial or leadership role or applicable combination of experience. 
• Experience with public safety or mission-critical software systems strongly preferred
• Proven track record of managing diverse support teams in a software environment
• Strong technical foundation combined with customer engagement and training expertise
• Experience managing both SLAs/operational metrics and customer adoption KPIs
• Demonstrated success in developing versatile team members with cross-functional skills
• Excellent communication, leadership, and interpersonal skills with an ability to connect with and influence technical, business, and executive audiences
• Proficiency with support ticketing systems, reporting tools, and customer success platforms
• Experience managing 24x7 support operations
• Ability to context-switch between different support disciplines and priorities
• Strong analytical, problem-solving, and relationship management skills

Asset Qualifications:

• ITIL certification or service management framework experience
• Customer Success Manager certification (CCSM, CCSMP)
• Experience with support automation, AI technologies, and digital transformation
• Knowledge of public safety standards and compliance requirements
• Previous experience in government or regulated industries
• Project management or change management certification
• SQL knowledge and understanding of system integration concepts

Note: Due to the nature of our work with public safety agencies, this position requires compliance with the FBI's Criminal Justice Information Services (CJIS) Security Policy. Candidates must successfully pass a comprehensive, fingerprint-based background check. Please note that specific customer contracts may impose additional security verification requirements. Obtaining and maintaining all required security clearances is a condition of employment. For more information on CJIS security requirements, please visit the FBI's CJIS Security Policy Resource Center for CJIS requirements.

Versaterm is committed to fair and equitable compensation that is competitive, consistent, and aligned with the value each role contributes to our organization. The starting salary for this position will be dependent upon many factors, such as the successful candidate’s skills, experience, education, training as well as internal equity, market data, and business needs. In addition to base salary and our comprehensive benefits offering, some roles may also be eligible for variable compensation such as incentive plans or discretionary performance bonuses. 

The Role

The Product Marketing Manager is a pivotal role in shaping go-to-market strategies, driving product adoption and influencing revenue growth. They lead the development of compelling product positioning and messaging, orchestrate cross-functional initiatives and serve as a strategic partner to Sales, Product and Customer Success teams. This role demands a blend of strategic thinking, market insight, and executional excellence to deliver high-impact marketing programs across channels.

They own the end-to-end lifecycle of marketing campaigns, from ideation to performance analysis, leveraging both account-based and traditional marketing approaches. They are responsible for creating solution-specific content, enabling sales teams and ensuring brand consistency across all touchpoints. As a subject matter expert, they stay ahead of industry trends and translate insights into actionable strategies that elevate our market presence.

What You'll Do 

• Develop differentiated product positioning and messaging frameworks that resonate with target audiences and support business growth across verticals.
• Define product positioning and messaging that resonate with the target audience and ensure consistency across campaigns and sales enablement tools.
• Partner closely with Product, Sales, Events and Operations to align marketing initiatives with business priorities and product roadmaps.
• Lead the design and execution of integrated, multi-channel marketing programs, with a focus on account-based marketing initiatives that align with sales to accelerate growth within target accounts.
• Develop and implement retention marketing programs to increase customer engagement, adoption and lifetime value.
• Create high-impact content, including sales enablement tools, thought leadership assets, presentations and content tailored to buyer personas and stages of the funnel.
• Collaborate with Sales Enablement to deliver playbooks, competitive intelligence and customer stories that empower revenue teams.
• Ensure consistent brand representation across all marketing assets, events and customer communications.
• Monitor campaign performance, analyze KPIs and ROI, and provide actionable insights to improve marketing effectiveness.
• Stay informed on industry trends, competitor movements and customer needs to inform product positioning and marketing strategy.
• Represent the voice of the product in internal and external forums, contributing to webinars, events and customer engagements as a product subject matter expert.
• Performs other related duties as assigned to support team objectives, departmental needs, and overall organizational priorities.

What You’ll Bring

• Bachelor’s degree or diploma in Marketing, Communications, Business, or a related field, or equivalent combination of education and experience.
• A minimum of 5-7 years of experience in product marketing, preferably in B2B SaaS or technology sectors; experience in the public safety industry is a strong plus.
• Proven success in launching and scaling marketing campaigns that drive measurable business outcomes.
• Deep understanding of demand generation, buyer journeys and ABM strategies.
• Exceptional storytelling and communication skills, with the ability to simplify complex concepts.
• Strong project management skills and ability to juggle multiple priorities in a fast-paced environment.
• Strategic thinker with a data-driven mindset and a bias for action.
• Collaborative team player with experience influencing cross-functional stakeholders.
• Proficiency in CRM, CMS and marketing automation platforms (Salesforce, Pardot/MCAE, Marketo preferred).
• Familiarity with Adobe Creative Suite and Microsoft Office tools.

Due to the nature of our work with public safety agencies, this position requires compliance with the FBI's Criminal Justice Information Services (CJIS) Security Policy. Candidates must successfully pass a comprehensive, fingerprint-based background check. Please note that specific customer contracts may impose additional security verification requirements. Obtaining and maintaining all required security clearances is a condition of employment. For more information on CJIS security requirements, please visit the FBI's CJIS Security Policy Resource Center.

Versaterm is committed to fair and equitable compensation that is competitive, consistent, and aligned with the value each role contributes to our organization. The starting salary for this position will be dependent upon many factors, such as the successful candidate’s skills, experience, education, training as well as internal equity, market data, and business needs. In addition to base salary and our comprehensive benefits offering, some roles may also be eligible for variable compensation such as incentive plans or discretionary performance bonuses. 

The Role

The Product Marketing Manager is a pivotal role in shaping go-to-market strategies, driving product adoption and influencing revenue growth. They lead the development of compelling product positioning and messaging, orchestrate cross-functional initiatives and serve as a strategic partner to Sales, Product and Customer Success teams. This role demands a blend of strategic thinking, market insight, and executional excellence to deliver high-impact marketing programs across channels.

They own the end-to-end lifecycle of marketing campaigns, from ideation to performance analysis, leveraging both account-based and traditional marketing approaches. They are responsible for creating solution-specific content, enabling sales teams and ensuring brand consistency across all touchpoints. As a subject matter expert, they stay ahead of industry trends and translate insights into actionable strategies that elevate our market presence.

What You'll Do 

• Develop differentiated product positioning and messaging frameworks that resonate with target audiences and support business growth across verticals.
• Define product positioning and messaging that resonate with the target audience and ensure consistency across campaigns and sales enablement tools.
• Partner closely with Product, Sales, Events and Operations to align marketing initiatives with business priorities and product roadmaps.
• Lead the design and execution of integrated, multi-channel marketing programs, with a focus on account-based marketing initiatives that align with sales to accelerate growth within target accounts.
• Develop and implement retention marketing programs to increase customer engagement, adoption and lifetime value.
• Create high-impact content, including sales enablement tools, thought leadership assets, presentations and content tailored to buyer personas and stages of the funnel.
• Collaborate with Sales Enablement to deliver playbooks, competitive intelligence and customer stories that empower revenue teams.
• Ensure consistent brand representation across all marketing assets, events and customer communications.
• Monitor campaign performance, analyze KPIs and ROI, and provide actionable insights to improve marketing effectiveness.
• Stay informed on industry trends, competitor movements and customer needs to inform product positioning and marketing strategy.
• Represent the voice of the product in internal and external forums, contributing to webinars, events and customer engagements as a product subject matter expert.
• Performs other related duties as assigned to support team objectives, departmental needs, and overall organizational priorities.

What You’ll Bring

• Bachelor’s degree or diploma in Marketing, Communications, Business, or a related field, or equivalent combination of education and experience.
• A minimum of 5-7 years of experience in product marketing, preferably in B2B SaaS or technology sectors; experience in the public safety industry is a strong plus.
• Proven success in launching and scaling marketing campaigns that drive measurable business outcomes.
• Deep understanding of demand generation, buyer journeys and ABM strategies.
• Exceptional storytelling and communication skills, with the ability to simplify complex concepts.
• Strong project management skills and ability to juggle multiple priorities in a fast-paced environment.
• Strategic thinker with a data-driven mindset and a bias for action.
• Collaborative team player with experience influencing cross-functional stakeholders.
• Proficiency in CRM, CMS and marketing automation platforms (Salesforce, Pardot/MCAE, Marketo preferred).
• Familiarity with Adobe Creative Suite and Microsoft Office tools.

Due to the nature of our work with public safety agencies, this position requires compliance with the FBI's Criminal Justice Information Services (CJIS) Security Policy. Candidates must successfully pass a comprehensive, fingerprint-based background check. Please note that specific customer contracts may impose additional security verification requirements. Obtaining and maintaining all required security clearances is a condition of employment. For more information on CJIS security requirements, please visit the FBI's CJIS Security Policy Resource Center.

Versaterm is committed to fair and equitable compensation that is competitive, consistent, and aligned with the value each role contributes to our organization. The starting salary for this position will be dependent upon many factors, such as the successful candidate’s skills, experience, education, training as well as internal equity, market data, and business needs. In addition to base salary and our comprehensive benefits offering, some roles may also be eligible for variable compensation such as incentive plans or discretionary performance bonuses. 

The Role

The Product Marketing Manager is a pivotal role in shaping go-to-market strategies, driving product adoption and influencing revenue growth. They lead the development of compelling product positioning and messaging, orchestrate cross-functional initiatives and serve as a strategic partner to Sales, Product and Customer Success teams. This role demands a blend of strategic thinking, market insight, and executional excellence to deliver high-impact marketing programs across channels.

They own the end-to-end lifecycle of marketing campaigns, from ideation to performance analysis, leveraging both account-based and traditional marketing approaches. They are responsible for creating solution-specific content, enabling sales teams and ensuring brand consistency across all touchpoints. As a subject matter expert, they stay ahead of industry trends and translate insights into actionable strategies that elevate our market presence.

What You'll Do 

• Develop differentiated product positioning and messaging frameworks that resonate with target audiences and support business growth across verticals.
• Define product positioning and messaging that resonate with the target audience and ensure consistency across campaigns and sales enablement tools.
• Partner closely with Product, Sales, Events and Operations to align marketing initiatives with business priorities and product roadmaps.
• Lead the design and execution of integrated, multi-channel marketing programs, with a focus on account-based marketing initiatives that align with sales to accelerate growth within target accounts.
• Develop and implement retention marketing programs to increase customer engagement, adoption and lifetime value.
• Create high-impact content, including sales enablement tools, thought leadership assets, presentations and content tailored to buyer personas and stages of the funnel.
• Collaborate with Sales Enablement to deliver playbooks, competitive intelligence and customer stories that empower revenue teams.
• Ensure consistent brand representation across all marketing assets, events and customer communications.
• Monitor campaign performance, analyze KPIs and ROI, and provide actionable insights to improve marketing effectiveness.
• Stay informed on industry trends, competitor movements and customer needs to inform product positioning and marketing strategy.
• Represent the voice of the product in internal and external forums, contributing to webinars, events and customer engagements as a product subject matter expert.
• Performs other related duties as assigned to support team objectives, departmental needs, and overall organizational priorities.

What You’ll Bring

• Bachelor’s degree or diploma in Marketing, Communications, Business, or a related field, or equivalent combination of education and experience.
• A minimum of 5-7 years of experience in product marketing, preferably in B2B SaaS or technology sectors; experience in the public safety industry is a strong plus.
• Proven success in launching and scaling marketing campaigns that drive measurable business outcomes.
• Deep understanding of demand generation, buyer journeys and ABM strategies.
• Exceptional storytelling and communication skills, with the ability to simplify complex concepts.
• Strong project management skills and ability to juggle multiple priorities in a fast-paced environment.
• Strategic thinker with a data-driven mindset and a bias for action.
• Collaborative team player with experience influencing cross-functional stakeholders.
• Proficiency in CRM, CMS and marketing automation platforms (Salesforce, Pardot/MCAE, Marketo preferred).
• Familiarity with Adobe Creative Suite and Microsoft Office tools.

This position requires a security clearance from the Government of Canada. Candidates must be legally authorized to work in Canada and must successfully obtain and maintain a Reliability security clearance. Please note that specific customer contracts may impose additional security verification requirements. Obtaining and maintaining all required security clearances is a condition of employment. For more information on the Government of Canada's security screening process, please visit Public Services and Procurement Canada.

Versaterm is committed to fair and equitable compensation that is competitive, consistent, and aligned with the value each role contributes to our organization. The starting salary for this position will be dependent upon many factors, such as the successful candidate’s skills, experience, education, training as well as internal equity, market data, and business needs. In addition to base salary and our comprehensive benefits offering, some roles may also be eligible for variable compensation such as incentive plans or discretionary performance bonuses. 

The Role

The Product Marketing Manager is a pivotal role in shaping go-to-market strategies, driving product adoption and influencing revenue growth. They lead the development of compelling product positioning and messaging, orchestrate cross-functional initiatives and serve as a strategic partner to Sales, Product and Customer Success teams. This role demands a blend of strategic thinking, market insight, and executional excellence to deliver high-impact marketing programs across channels.

They own the end-to-end lifecycle of marketing campaigns, from ideation to performance analysis, leveraging both account-based and traditional marketing approaches. They are responsible for creating solution-specific content, enabling sales teams and ensuring brand consistency across all touchpoints. As a subject matter expert, they stay ahead of industry trends and translate insights into actionable strategies that elevate our market presence.

What You'll Do 

• Develop differentiated product positioning and messaging frameworks that resonate with target audiences and support business growth across verticals.
• Define product positioning and messaging that resonate with the target audience and ensure consistency across campaigns and sales enablement tools.
• Partner closely with Product, Sales, Events and Operations to align marketing initiatives with business priorities and product roadmaps.
• Lead the design and execution of integrated, multi-channel marketing programs, with a focus on account-based marketing initiatives that align with sales to accelerate growth within target accounts.
• Develop and implement retention marketing programs to increase customer engagement, adoption and lifetime value.
• Create high-impact content, including sales enablement tools, thought leadership assets, presentations and content tailored to buyer personas and stages of the funnel.
• Collaborate with Sales Enablement to deliver playbooks, competitive intelligence and customer stories that empower revenue teams.
• Ensure consistent brand representation across all marketing assets, events and customer communications.
• Monitor campaign performance, analyze KPIs and ROI, and provide actionable insights to improve marketing effectiveness.
• Stay informed on industry trends, competitor movements and customer needs to inform product positioning and marketing strategy.
• Represent the voice of the product in internal and external forums, contributing to webinars, events and customer engagements as a product subject matter expert.
• Performs other related duties as assigned to support team objectives, departmental needs, and overall organizational priorities.

What You’ll Bring

• Bachelor’s degree or diploma in Marketing, Communications, Business, or a related field, or equivalent combination of education and experience.
• A minimum of 5-7 years of experience in product marketing, preferably in B2B SaaS or technology sectors; experience in the public safety industry is a strong plus.
• Proven success in launching and scaling marketing campaigns that drive measurable business outcomes.
• Deep understanding of demand generation, buyer journeys and ABM strategies.
• Exceptional storytelling and communication skills, with the ability to simplify complex concepts.
• Strong project management skills and ability to juggle multiple priorities in a fast-paced environment.
• Strategic thinker with a data-driven mindset and a bias for action.
• Collaborative team player with experience influencing cross-functional stakeholders.
• Proficiency in CRM, CMS and marketing automation platforms (Salesforce, Pardot/MCAE, Marketo preferred).
• Familiarity with Adobe Creative Suite and Microsoft Office tools.

This position requires a security clearance from the Government of Canada. Candidates must be legally authorized to work in Canada and must successfully obtain and maintain a Reliability security clearance. Please note that specific customer contracts may impose additional security verification requirements. Obtaining and maintaining all required security clearances is a condition of employment. For more information on the Government of Canada's security screening process, please visit Public Services and Procurement Canada.

Versaterm is committed to fair and equitable compensation that is competitive, consistent, and aligned with the value each role contributes to our organization. The starting salary for this position will be dependent upon many factors, such as the successful candidate’s skills, experience, education, training as well as internal equity, market data, and business needs. In addition to base salary and our comprehensive benefits offering, some roles may also be eligible for variable compensation such as incentive plans or discretionary performance bonuses. 

The Role

The Product Marketing Manager is a pivotal role in shaping go-to-market strategies, driving product adoption and influencing revenue growth. They lead the development of compelling product positioning and messaging, orchestrate cross-functional initiatives and serve as a strategic partner to Sales, Product and Customer Success teams. This role demands a blend of strategic thinking, market insight, and executional excellence to deliver high-impact marketing programs across channels.

They own the end-to-end lifecycle of marketing campaigns, from ideation to performance analysis, leveraging both account-based and traditional marketing approaches. They are responsible for creating solution-specific content, enabling sales teams and ensuring brand consistency across all touchpoints. As a subject matter expert, they stay ahead of industry trends and translate insights into actionable strategies that elevate our market presence.

What You'll Do 

• Develop differentiated product positioning and messaging frameworks that resonate with target audiences and support business growth across verticals.
• Define product positioning and messaging that resonate with the target audience and ensure consistency across campaigns and sales enablement tools.
• Partner closely with Product, Sales, Events and Operations to align marketing initiatives with business priorities and product roadmaps.
• Lead the design and execution of integrated, multi-channel marketing programs, with a focus on account-based marketing initiatives that align with sales to accelerate growth within target accounts.
• Develop and implement retention marketing programs to increase customer engagement, adoption and lifetime value.
• Create high-impact content, including sales enablement tools, thought leadership assets, presentations and content tailored to buyer personas and stages of the funnel.
• Collaborate with Sales Enablement to deliver playbooks, competitive intelligence and customer stories that empower revenue teams.
• Ensure consistent brand representation across all marketing assets, events and customer communications.
• Monitor campaign performance, analyze KPIs and ROI, and provide actionable insights to improve marketing effectiveness.
• Stay informed on industry trends, competitor movements and customer needs to inform product positioning and marketing strategy.
• Represent the voice of the product in internal and external forums, contributing to webinars, events and customer engagements as a product subject matter expert.
• Performs other related duties as assigned to support team objectives, departmental needs, and overall organizational priorities.

What You’ll Bring

• Bachelor’s degree or diploma in Marketing, Communications, Business, or a related field, or equivalent combination of education and experience.
• A minimum of 5-7 years of experience in product marketing, preferably in B2B SaaS or technology sectors; experience in the public safety industry is a strong plus.
• Proven success in launching and scaling marketing campaigns that drive measurable business outcomes.
• Deep understanding of demand generation, buyer journeys and ABM strategies.
• Exceptional storytelling and communication skills, with the ability to simplify complex concepts.
• Strong project management skills and ability to juggle multiple priorities in a fast-paced environment.
• Strategic thinker with a data-driven mindset and a bias for action.
• Collaborative team player with experience influencing cross-functional stakeholders.
• Proficiency in CRM, CMS and marketing automation platforms (Salesforce, Pardot/MCAE, Marketo preferred).
• Familiarity with Adobe Creative Suite and Microsoft Office tools.

This position requires a security clearance from the Government of Canada. Candidates must be legally authorized to work in Canada and must successfully obtain and maintain a Reliability security clearance. Please note that specific customer contracts may impose additional security verification requirements. Obtaining and maintaining all required security clearances is a condition of employment. For more information on the Government of Canada's security screening process, please visit Public Services and Procurement Canada.

Versaterm is committed to fair and equitable compensation that is competitive, consistent, and aligned with the value each role contributes to our organization. The starting salary for this position will be dependent upon many factors, such as the successful candidate’s skills, experience, education, training as well as internal equity, market data, and business needs. In addition to base salary and our comprehensive benefits offering, some roles may also be eligible for variable compensation such as incentive plans or discretionary performance bonuses. 

Position Title:    Manager, Business Development & Community Engagement    

Reports to:        Director of Recruitment, Admissions & Partnerships

Job Type:            Full-time, Permanent

Expected Salary Range: $70,000.00 base annually + commission eligible 

Location:             Ottawa, ON

Position Summary

The Manager, Business Development & Community Engagement is responsible for building and maintaining strategic relationships with high schools, settlement agencies, Indigenous Bands, and other community organizations to support the Student Recruitment Team’s objective of expanding access to post-secondary education. Reporting to the Director of Recruitment, Admissions & Partnerships, the role focuses on domestic partnership development and engagement. The ideal candidate brings exceptional business development skills with experience in education, community outreach, or recruitment, and thrives in a relationship-driven, goal-oriented environment.

Key Responsibilities:

Business Development & Outreach

• Identify, cultivate, and formalize strategic partnerships with high schools, settlement centres, Indigenous Bands, and community-based organizations to generate student recruitment pipelines.
• Develop and execute customized outreach strategies to engage key stakeholders and align partnership goals with university objectives.
• Represent the university at education fairs, community events, and stakeholder meetings to enhance brand awareness and identify new student pathways opportunities.

Relationship Management

• Serve as the primary liaison for educational and community partners, providing consistent, high-quality engagement and support through proactive communication and outreach.
• Maintain and strengthen existing partnerships through regular touchpoints, collaborative planning, and mutual goal setting.
• Recommend partnership opportunities, and for those approved, collaborate with internal stakeholders to formalize MOUs and contracts.

Strategic, Research & Reporting

• Research and monitor trends in education, community engagement, and student recruitment to inform ongoing, evidenced-based, strategy and outreach efforts.
• Collaborate with internal teams to align partnership strategies with enrollment targets and institutional priorities.
• Monitor and evaluate partnership performance, maintaining a detailed database of engagement activities and outcomes. Provide regular reports on metrics such as lead conversion, student retention, diversity outcomes, and overall impact to inform strategic decisions.
• Contribute insights to refine recruitment strategies based on market trends and community feedback.

Cross-Functional Collaboration

• Work closely with marketing, admissions, and student services to ensure consistent messaging and seamless prospective student experiences.
• Support the development of culturally responsive engagement strategies, especially when working with Indigenous and newcomer communities, ensuring sensitivity to language, context, and lived experiences.

Project & Operational Management

• Manage multiple projects and initiatives simultaneously while meeting deadlines in a fast-paced environment, prioritizing tasked based on strategic impact and partner needs.
• Ensure high standards of execution across all initiatives, from initial outreach to long-term relationship stewardship.

Other related duties as assigned.

The successful candidate will have the following essential qualifications:

• Bachelor’s degree in Education, Business, Communications, or a related field; Master’s degree is considered an asset.
• Minimum 5 years of progressive experience in business development, community outreach, student recruitment, or partnership development, ideally within the education sector.
• Demonstrated success in cultivating and sustaining strategic partnerships with diverse communities and educational stakeholders.
• Strong public speaking and presentation skills, with the ability to engage a wide range of audiences both in-person and virtually.
• Proven commitment to equity, diversity, and inclusion principles in education and community-based work.
• Exceptional verbal and written communication skills, including the ability to manage sensitive or confidential information with discretion.
• Proficient with CRM platforms (e.g., Salesforce) and experience with data management and reporting tools.
• Excellent organizational and project management abilities, capable of handling multiple initiatives and deadlines effectively.
• Knowledge of Canadian educational systems, settlement services, and Indigenous communities is a strong asset.
• Energetic, resourceful, and results-driven, with a track record of achieving business development goals.
• Willingness and ability to travel locally and domestically for outreach and partnership-building activities.
• Strong collaboration skills and the ability to build productive relationships across internal teams and external partners.

Application Process

To formally express your interest in this opportunity, please submit your resume and a brief cover letter via Greenhouse. In your cover letter, please highlight your qualifications for the role and share what inspires you about the prospect of contributing to a rapidly scaling, purpose-driven organization. This position is for a backfill, and the posting remains open until the position is filled. The position is subject to budgetary approval. Any questions may be sent to careers@ibu.ca. 
We look forward to reviewing your application. See our website www.ibu.ca for further information about this new and exciting opportunity.

Note: Application materials should be submitted as a single combined PDF file, with a file name that identifies the applicant.