Help Desk Jobs in New Jersey.
All active Help Desk roles based in New Jersey.
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Service Desk Agent Journeyman
All hired employees are expected to have experience with Microsoft Copilot and / or an approved equivalent AI solution.
Description
DSA Inc. is seeking a qualified Graduate Training Information Management System (G/TIMS) Service Desk Support Representative at Joint Base McGuire Dix Lakehurst (JBMDL), NJ. The selected candidate will join DSA's G/TIMS Air Mobility Command (AMC) support team; the team supports G/TIMS users of the Mobility Air Forces (MAF) for AMC. Responsibilities of this position include supporting local G/TIMS users at JBMDL, provide subject matter expertise to the on-site technical team and assist with activities supporting AMC users. Position requires weekend and nighttime hours (estimate <10% time)
Required Qualifications
- G/TIMS operational experience
- Worked as either Military Aircrew or other Ops Experience in one of the Major Commands (MAJCOM): AMC, AETC, ACC or similar Service e.g. Marines, Army, Navy
- Service Desk experience (customer contact experience)
- Current Knowledge of Air Force Network environments
- Security + CE certification
Clearance Required
- Must hold at hire and maintain an active DoD Secret Clearance
Desired Qualifications
- Subject Matter Expertise in G/TIMS modules and AMC application configurations
- Knowledgeable with loading and configuring G/TIMS client application on user workstations (ClickOnce or .msi on client)
- Experience in deploying software releases, upgrades and patches
- Experience performing software testing of the G/TIMS system
Key Responsibilities
- Provide Tier 1 product support for G/TIMS users
- Provide timely response to resolve user requests via in-person, email, phone or other methods
- Train users in current or upcoming new functionality, and assist on-site team with activities that resolve user issues (i.e. troubleshooting software)
- Gather help desk metrics and reports
- Attend/provide briefing content and respond to requests for subject matter expertise from local team, other service desk representatives and AMC customer
- Track and respond to user issues with both functional and common service applications, scheduling functions, and provide information for the effective use of G/TIMS capabilities
- Responsible for initial entry and updating of work tickets (in Redmine)
#DSA209
#LI-JE1
Many of DSA's positions require the ability to obtain a security clearance. Security clearances may only be granted to U.S. citizens. In addition, applicants who accept a conditional offer of employment may be subject to government security investigation(s) and must meet eligibility requirements for access to classified information. DSA is proud to be an Equal Opportunity Employer. DSA is committed to treating all employees and applicants for employment with respect and dignity and maintaining a workplace that is free from unlawful discrimination. All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or other legally protected status. DSA requires background checks , where permitted , by law. DSA is an E-Verify Employer.
Ready to apply?
Apply to Data Systems Analysts, Inc.
Certified Medical Assistant
About Us
One Medical is a primary care solution challenging the industry status quo by making quality care more affordable, accessible and enjoyable. But this isn’t your average doctor’s office. We’re on a mission to transform healthcare, which means improving the experience for everyone involved - from patients and providers to employers and health networks. Our seamless in-office and 24/7 virtual care services, on-site labs, and programs for preventive care, chronic care management, common illnesses and mental health concerns have been delighting people for the past fifteen years.
In February 2023 we marked a milestone when One Medical joined Amazon. Together, we look to deliver exceptional health care to more consumers, employers, care team members, and health networks to achieve better health outcomes. As we continue to grow and seek to impact more lives, we’re building a diverse, driven and empathetic team, while working hard to cultivate an environment where everyone can thrive.
The Opportunity
As a One Medical Phlebotomist/Administrative Assistant (internally known as Lab Services Specialist/Member Support Specialist) at one of our offices, you’ll provide an exceptional experience for our patients and help them accomplish an important part of their care journey by providing venipuncture as well as other clinical support services. You will be an ambassador for patients, with a mastery of human connection and a strong drive for service. You will remove barriers to care, resulting in a truly exceptional in-office patient experience. You are the steward of the space and ensure the look and feel of the office lobby are on brand with the One Medical experience. You will be the first point of contact for our patients, as well as provide any other support as requested by the Practice Coordinator, Operations Manager, or providers.
You are a strong team player and use your innovative problem solving skills to tackle various tasks and challenges. You combine excellent specimen collection technique with tactful interpersonal skills during every interaction with your patients, at both the front desk and in the lab. You have a strong grasp of verbal and written communication. You are able to identify opportunities and deliver on customer-centric solutions while using empathy, focus, and compassion in all interactions with patients and teammates. You bring self-awareness to your daily work to utilize your strengths and develop your areas of opportunity. You thrive in cultures that focus on feedback and growth and are nimble in their approach to respond to the needs of the patients and team. You have an unwavering drive to help and serve others and create amazing moments for our members and teammates. If this sounds like you, we would love to connect.
What you’ll likely work on:
- Use impeccable C-I-CARE (a framework containing the key elements of a great interaction and effective communication that we use with patients and each other) in all patient interactions, both clinical and administrative, and ensure a fluid and positive in-office experience through patient intake, same day schedule management, appropriate follow up scheduling, strong knowledge of billing and insurance, monitoring patient feedback and assisting with outreach as necessary
- Provide best in class venipuncture services on a population ranging from pediatrics to geriatrics, depending on the office location
- Perform and assist with extended scope duties such as, but not limited to non-blood specimen collection, EKGs/ECGs, vitals, ear lavages, vaccines, PPD tests, and swabs
- Maintain high standards of in-office care through proper specimen labeling, handling and processing, inventory upkeep, and tool sterilization
- Continue to care for our members beyond the lab room by answering patient messages, following up on lab cases and assisting our providers and virtual medical team with clerical duties such as, but not limited to biometric screening forms, medical record and consult review, billing inquiries, and DOH reporting
- All front of house duties including check in/check out, insurance verification, printing/paperwork tasks, prepping tests, tasking to service level expectations etc
- Contribute to team development through rounding, attending team huddles, participating in team problem solving, supporting in office providers with ad hoc asks, etc.
- Perform opening and closing duties/daily office upkeep as required, including maintaining the look and feel of both patient and employee facing spaces, restocking supplies, and organization
- Master our technology suite including, but not limited to Slack, G-suite, Zoom, Circulation, RingCentral, and our Electronic Medical Record System, in order to interact with team members and complete daily work
These responsibilities are intended to describe the general nature and level of work being performed by personnel assigned to this job classification. They are not to be construed as an exhaustive list of job duties performed by personnel in this classification. Other job related duties may be assigned by management.
What you’ll need:
- An active Medical Assistant certification from the National Healthcareer Association (NHA), the American Association of Medical Assistants (AAMA), the National Center for Competency Testing (NCCT), the American Medical Certification Association (AMCA), the National Association for Health Professionals (NAHP), the National Certification Medical Association (NCMA), or registration from the American Medical Technologists (AMT), or any other recognized certifying body approved by the Board
- Graduated from a postsecondary Medical Assistant program accredited by either the Commission on Accreditation of Allied Health Education Programs (CAAHEP), the Accrediting Bureau of Health Education Schools (ABHES), another accrediting organization recognized by the United States Department of Education
- At least 6 months of relevant experience as a Medical Assistant or Phlebotomist outside of a training/externship environment
- Strong customer service skills, including ability to establish and maintain effective customer relationships and deliver customer-centric solutions
- Strong written and verbal communication skills
- A High School Diploma or equivalent
- Proficiency in computer technology such as typing, navigating the internet and using multiple software systems simultaneously
- Experience working on collaborative, diverse, multi-disciplinary teams (additional experience with remote teams a plus)
- A proven ability to display confidence and instill trust during the collection process while delivering individualized, human-centered, customer-focused care
- A proven track record of persisting through change, consistently stepping up to take action on challenges, and learning quickly and effectively when faced with new situations or tasks
One Medical is committed to fair and equitable compensation practices
The range for this role is $24.00 to $26.00 per hour based on a standard full-time schedule. Total compensation packages may be based on factors unique to particular candidates, such as skill sets, depth of experience, and work location. The total compensation package for this position may also include benefits. For more information, visit https://www.onemedical.com/careers/
This is a full time role (40 hours/week) with 8 hour shifts generally taking place Monday - Friday between 7:30am-6:00pm based in our Hoboken, NJ office.
One Medical offers a robust benefits package designed to aid your health and wellness. All regular team members working 24+ hours per week and their dependents are eligible for benefits starting on the team member's date of hire:
Taking care of you today
- Paid sabbatical for every five years of service
- Free One Medical memberships for yourself, your friends and family
- Employee Assistance Program - Free confidential services for team members who need help with stress, anxiety, financial planning, and legal issues
- Competitive Medical, Dental and Vision plans
- Pre-Tax commuter benefits
- PTO cash outs - Option to cash out up to 40 accrued hours per year
Protecting your future for you and your family
- 401K match
- Credit towards emergency childcare
- Company paid maternity and paternity leave
- Paid Life Insurance - One Medical pays 100% of the cost of Basic Life Insurance
- Disability insurance - One Medical pays 100% of the cost of Short Term and Long Term Disability Insurance
In addition to the comprehensive benefits package outlined above, practicing clinicians also receive
- Malpractice Insurance - Malpractice fees to insure your practice at One Medical is covered 100%.
- UpToDate Subscription - An evidence-based clinical research tool
- Continuing Medical Education (CME) - Receive an annual stipend for continuing medical education
- Rounds - Providers end patient care one hour early each week to participate in this shared learning experience
- Discounted rate to attend One Medical’s Annual REAL primary care conference
One Medical is an equal opportunity employer, and we encourage qualified applicants of every background, ability, and life experience to contact us about appropriate employment opportunities.
One Medical participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. Please refer to the E-Verification Poster and Right to Work Poster for additional information.
Ready to apply?
Apply to One Medical
About Octave
Octave is a modern mental health practice that offers both in-person and virtual therapy. We focus on making high-quality care more accessible and affordable by partnering with insurance providers. Our goal is to support clients and clinicians with a system built on equity, effectiveness, and sustainability.
The Role
Octave is seeking to partner with existing group practices in New Jersey that want to provide excellent mental health care virtually. As an Octave partner, your team will join a supportive community of clinicians focused on client-centered, evidence-based therapy.
At Octave, we take care of all backend operations so your clinicians can focus on providing quality care. Our team manages credentialing, billing, marketing, technology support, and client referrals. This allows your clinicians to focus primarily on seeing the clients we connect them with and completing session documentation, removing the administrative burden from your group practice.
Your providers will support adult clients managing stress, anxiety, depression, and related concerns. We emphasize evidence based practices such as CBT and DBT with a strong commitment to culturally responsive care.
What You’ll Do
- Provide therapy to adults dealing with stress, anxiety, depression, and other concerns.
- Use short-term, evidence-based approaches like CBT or DBT.
- Offer culturally responsive care.
- See clients virtually and/or in person (you must have your own office space to hold in-person sessions).
Qualifications for Group Practices
- Must have at least 3 or more fully licensed clinicians who would be joining Octave.
- All clinicians must be fully licensed (no associate or intern level providers).
- Licensed in New Jersey (LMFT, LPC, LCSW, or PsyD).
- Must be licensed and in good standing with your governing licensing board.
- At least 1 year of post-license experience (2+ preferred).
- Training in therapies such as CBT, DBT, trauma-focused treatments, or similar.
- Certain payor relationships may exclude you from employment.
- Master’s Degree or higher from an accredited school of Social Work, Psychology, Counseling or Marriage, or Family and Child Counseling.
Octave's Company Values:
The below values drive our day-to-day operations.
- We’re human beings first. We operate with empathy and kindness – with our clients, with our collaborators, and with ourselves.
- People deserve better than status quo. We’re willing to tackle the intractable problems, no matter how big, because someone should. We ask big questions, we craft big solutions, and we challenge ourselves and others to make it happen.
- No bystanders. No stars. No tourists. Each person has been selected to be here, and with that comes a responsibility to bring your expertise, share your ideas, and help make this company better.
- Partnership paves the path ahead. We don’t operate in a silo, internally or externally. To transform the system, we believe in working with others to create something bigger, better, and stronger.
- Quality is crucial at scale. Quality is core to our business, and we refuse to sacrifice it as we grow.
- Progress is a process. In the pursuit of progress, we iterate, reflect, learn, adjust – and always leave things better than we found them.
- There are people behind every data point. We recognize that numbers tell only one part of the story, and we also do the work to understand impacts at the individual level.
Physical Requirements:
- Prolonged periods sitting at a desk and working on a computer.
- Must be able to frequently communicate with others through virtual meeting applications such as Zoom and Google Meet.
- Must be able to observe and communicate information on a laptop.
- Move up to 10 pounds on occasion.
- Must be eligible to work in the United States without sponsorship now or in the future.
- Octave’s policy requires that all clinical sessions be conducted while you are physically located in the United States.
System Requirements
Octave IT supports these minimum system requirements for the most optimized experience using Octave telehealth tools:
- Computers that are Mac OS (Ventura or later) and Windows OS (10/11)
- Computers kept up with the most recent security updates
- An unmanaged device (a device not provided to you by another company/organization)
Additionally, Octave IT does not support using iOS, Android, or ChromeOS as your primary device.
Compensation
Starting pay for qualified applicants will depend on a combination of job-related factors, which may include education, training, experience, location, business needs, or market demands. The expected salary range for this role is set forth below and this range may be modified in the future.
The hourly compensation range for this role is listed below dependent on licensure:
In-Person Rates:
$73-$133/hour for master's level license.
$73-$143/hour for doctoral level license.
Virtual Rates:
$70-$130/hour for master's level license.
$70-$140/hour for doctoral level license.
How We Use Technology in Hiring:
As part of our hiring process, we may use technology tools, including AI-supported systems, to assist with reviewing applications or documenting interviews. These tools are designed to support our team, not replace human judgment, and final hiring decisions are always made by our team.
This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
Application Instructions:
Please complete the following application. Please note that the U.S. Equal Opportunity Employment Information questions below are used for the purposes of EEOC reporting and are optional to complete. Octave is unable to change these questions and we acknowledge that many of the U.S. Equal Opportunity Employment Information questions are not inclusive or affirming of all aspects of cultural identity. Octave is committed to an inclusive workplace environment, and this information will not inform how we approach hiring or employment.
Ready to apply?
Apply to Octave
About the Company:
Octave is a modern behavioral health practice creating a new standard for care delivery that’s both high-quality and accessible. With in-person and virtual clinics in multiple states, the company offers evidence-based individual, couples, and family therapy, while pioneering relationships with payers to make care more affordable through insurance. By raising the bar on how care is delivered and how providers are supported, we are building a sustainable system that values equity, affordability, and effectiveness.
About the Role:
Octave is partnering with Fully Licensed Clinicians to work within an organizational structure to provide high quality behavioral health care to our clients. Octave Clinicians will join a diverse clinical team in providing therapy in a collaborative, client-centered, evolving environment. Octave Clinicians demonstrate strong clinical service thinking, informed by evidence-informed therapies. It is our effort to drive quality access and customize mental health treatment plans and service delivery for our clients. You will treat adult clients with stress, depression, anxiety, or other mental health concerns via video, using short-term, evidence-based therapies. Candidates must be licensed in New Jersey at the masters or doctoral level, well-versed in evidence-based therapies, like CBT or DBT, and expert in the delivery of culturally responsive care.
You are a good fit if you are:
- Passionate about expanding access to high-quality mental health care.
- Skilled at providing short-term, evidence-based therapies to a diverse range of adult clients.
- Adept at building and maintaining a strong therapeutic alliance.
- Willing to deliver feedback-informed care using standardized measures.
- Expert at providing culturally responsive and culturally competent care.
- Open to learning from your colleagues and clients.
- Someone who thrives in a culture of thoughtful feedback and transparency.
Qualifications:
- LMFT, LPC, LCSW, or PsyD
- Current License in New Jersey.
- Master’s Degree or higher from an accredited school of Social Work, Psychology, Counseling or Marriage, or Family and Child Counseling.
- Must be licensed and in good standing with your governing licensing board.
- Preferred 1 year of related post-license clinical experience required.
- At least 2 years of experience preferred in one or more of the following areas:
- CBT for depression or anxiety
- DBT for emotion dysregulation
- Unified Protocol for emotional distress
- CPT or PE for trauma
Octave's Company Values:
The below values drive our day-to-day operations.
- We’re human beings first. We operate with empathy and kindness – with our clients, with our collaborators, and with ourselves.
- People deserve better than status quo. We’re willing to tackle the intractable problems, no matter how big, because someone should. We ask big questions, we craft big solutions, and we challenge ourselves and others to make it happen.
- No bystanders. No stars. No tourists. Each person has been selected to be here, and with that comes a responsibility to bring your expertise, share your ideas, and help make this company better.
- Partnership paves the path ahead. We don’t operate in a silo, internally or externally. To transform the system, we believe in working with others to create something bigger, better, and stronger.
- Quality is crucial at scale. Quality is core to our business, and we refuse to sacrifice it as we grow.
- Progress is a process. In the pursuit of progress, we iterate, reflect, learn, adjust – and always leave things better than we found them.
- There are people behind every data point. We recognize that numbers tell only one part of the story, and we also do the work to understand impacts at the individual level.
Physical Requirements:
- Prolonged periods sitting at a desk and working on a computer.
- Must be able to frequently communicate with others through virtual meeting applications such as Zoom and Google Meet.
- Must be able to observe and communicate information on company provided laptop.
- Move up to 10 pounds on occasion.
- Must be eligible to work in the United States without sponsorship now or in the future.
- Octave’s policy requires that all clinical sessions be conducted while you are physically located in the United States.
System Requirements:
- Computers that are Mac OS (Ventura or later) and Windows OS (10/11)
- Computers kept up with the most recent security updates
- An unmanaged device (a device not provided to you by another company/organization)
Compensation:
Starting pay for qualified applicants will depend on a combination of job-related factors, which may include education, training, experience, location, business needs, or market demands. The expected salary range for this role is set forth below and this range may be modified in the future.
The hourly compensation range for this role is listed below dependent on licensure:
Virtual Rates:
$70-$130/hour for master's level license.
$70-$140/hour for doctoral level license.
How We Use Technology in Hiring:
As part of our hiring process, we may use technology tools, including AI-supported systems, to assist with reviewing applications or documenting interviews. These tools are designed to support our team, not replace human judgment, and final hiring decisions are always made by our team.
This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
Application Instructions:
Please complete the following application. Please note that the U.S. Equal Opportunity Employment Information questions below are used for the purposes of EEOC reporting and are optional to complete. Octave is unable to change these questions and we acknowledge that many of the U.S. Equal Opportunity Employment Information questions are not inclusive or affirming of all aspects of cultural identity. Octave is committed to an inclusive workplace environment, and this information will not inform how we approach hiring or employment.
Ready to apply?
Apply to Octave
Sportsbook and Online Casino Customer Support Agent - Standard Shift
Rush Street Interactive (NYSE: RSI) is a market leader in online casino and sports betting, currently operating real-money gaming with our brands: BetRivers.com, PlaySugarHouse.com, and RushBet.co. We’re building bridges between online, social and land-based gaming businesses to create amazing, integrated experiences that keep players in the game.
Be the voice of our brands BetRivers & PlaySugarHouse. As a Player Support Agent, you’ll deliver top-tier service to our players through Live Chat, Email, and Phone. You'll be a trusted problem-solver, a champion of seamless play, and an ambassador of our gold-standard & award-winning support. You’re not just resolving issues—you’re leveling up the player experience!
This hybrid role, based in Collingswood, NJ, begins with a 4 week training program, Monday through Friday from 9:00 AM – 5:00 PM. The first day of training is on-site at our Collingswood office. After training is completed, you will transition into your assigned schedule.
This position operates on a rotating schedule based on business and coverage needs. Candidates must be comfortable working any of the following shifts:
Standard Shifts:
- Earliest shift: 8:00 AM – 6:00 PM
- Latest shift: 4:00 PM – 2:00 AM
Flexibility to rotate between these schedules, depending on staffing needs, is required.
What You'll Do:
- Deliver real-time, empathetic support across chat, email, and phone.
- Help players manage accounts, navigate responsible gaming tools, and solve tech challenges.
- Guide players through promos, loyalty programs, and game rules.
- Investigate and escalate complex bugs, fraud signals, or account concerns.
- Propose smarter processes and help evolve our internal knowledge base.
- Thrive in multiple systems, queues, and workflows—without skipping a beat.
- Investigate and escalate technical bugs, account issues, or fraud risks as needed.
- Liaise with Payments, Risk, Promotions, and Tech teams to resolve complex or escalated issues.
- Proactively contribute to a positive, collaborative team culture.
- Amplify the iGaming experience of our players with detailed, personable support.
What You'll Bring:
- 1+ years of customer service experience (call center, helpdesk, or online support preferred).
- Strong communication skills, especially written—tone, grammar, and clarity matter.
- Familiarity with online platforms, mobile devices, browsers, and common tech troubleshooting.
- Highly reliable, self-motivated, and able to adapt in a fast-paced environment.
- Flexible schedule, including availability for weekends, evenings, and holidays.
- Experience or interest in sports betting and major U.S. sports is a major plus.
- Active Gaming Control Board Licenses preferred or ability to obtain.
In this position, you will be required to obtain and maintain a license with one or more gaming regulatory agencies. It is a requirement of this position that you meet the relevant eligibility requirements and remain eligible to obtain and hold such a license at all times during your employment, whether you apply or not.
This role offers a dynamic and ever-evolving experience at Rush Street Interactive. The starting pay is $20.00 per hour during training and the probationary period. After that, agents can advance through our performance-based tier system, which ranges from $20.75 to $24.00 per hour. There’s no fixed timeline for tier progression — it’s all driven by performance. We’re focused on providing our Player Support Agents with top-tier training, resources, and guidance to help them grow and succeed at their own pace. #LI-HYBRID #LI-DNP
Location Eligibility (for nationwide roles): Open to candidates across the U.S.
Location Eligibility (for other roles): Location requirements may vary and will be specified in the job posting.
Benefits:
- Discretionary annual company bonus (Eligibility Varies by Role)
- 401(k) plan with 100% company match on the first 4%
- Comprehensive medical coverage (HSA & FSA plans), dental, and vision insurance
- Paid Time Off (Eligibility Varies by Role)
- Employee Assistance Program (EAP)
- Comprehensive compensation
- Work-life balance initiatives
- Autonomy – we embrace personal freedom and responsibility
- Creativity – we are open to new ideas of how we can be better
- Growth – we want you to develop personally as well as professionally
- Top-notch professionals who are passionate about what they do
- People-oriented environment and supportive atmosphere
As a rapidly growing company in an emerging industry, you’ll have a huge impact on our product and our company. We like proactive team members and strive to have a company of self-disciplined professionals who enjoy collaboration, having fun, and of course, achieving together what others believe to be improbable. We are dedicated to treating everyone with respect and to support your professional and personal growth.
Rush Street Interactive is an equal opportunity employer and committed to a diverse and inclusive workplace. All qualified applicants will be considered for employment without regard to race, national origin, ancestry, sex, sexual orientation, sexual identity and expression, marital status, family status, lifestyle, age, culture, religion, military and veteran status, citizenship, or disability.
Be at the forefront of this ground-breaking industry! Apply now!
Rush Street Interactive uses AI-assisted tools at select stages of the hiring process to enhance efficiency, consistency, and communication. AI does not make hiring decisions - final decisions are made exclusively by our recruiting and hiring teams.
Ready to apply?
Apply to Rush Street Interactive
Sportsbook and Online Casino Customer Support Agent - Swing/Overnight Shift
Rush Street Interactive (NYSE: RSI) is a market leader in online casino and sports betting, currently operating real-money gaming with our brands: BetRivers.com, PlaySugarHouse.com, and RushBet.co. We’re building bridges between online, social and land-based gaming businesses to create amazing, integrated experiences that keep players in the game.
Be the voice of our brands BetRivers & PlaySugarHouse. As a Player Support Agent, you’ll deliver top-tier service to our players through Live Chat, Email, and Phone. You'll be a trusted problem-solver, a champion of seamless play, and an ambassador of our gold-standard & award-winning support. You’re not just resolving issues—you’re leveling up the player experience!
This role operates on either the Swing Shift or Overnight Shift schedule based on coverage needs. Candidates must be comfortable working any of the following shifts, depending on scheduling requirements:
- Swing Shift: 6:00 PM – 4:00 AM
- Overnight Shift: 12:00 AM – 10:00 AM
Flexibility to work these shifts is a requirement for the position. This is a hybrid role based in Collingswood, NJ.
What You'll Do:
- Deliver real-time, empathetic support across chat, email, and phone.
- Help players manage accounts, navigate responsible gaming tools, and solve tech challenges.
- Guide players through promos, loyalty programs, and game rules.
- Investigate and escalate complex bugs, fraud signals, or account concerns.
- Propose smarter processes and help evolve our internal knowledge base.
- Thrive in multiple systems, queues, and workflows—without skipping a beat.
- Investigate and escalate technical bugs, account issues, or fraud risks as needed.
- Liaise with Payments, Risk, Promotions, and Tech teams to resolve complex or escalated issues.
- Proactively contribute to a positive, collaborative team culture.
- Amplify the iGaming experience of our players with detailed, personable support.
What You'll Bring:
- 1+ years of customer service experience (call center, helpdesk, or online support preferred).
- Strong communication skills, especially written—tone, grammar, and clarity matter.
- Familiarity with online platforms, mobile devices, browsers, and common tech troubleshooting.
- Highly reliable, self-motivated, and able to adapt in a fast-paced environment.
- Flexible schedule, including availability for weekends, evenings, and holidays.
- Experience or interest in sports betting and major U.S. sports is a major plus.
- Active Gaming Control Board Licenses preferred or ability to obtain.
In this position, you will be required to obtain and maintain a license with one or more gaming regulatory agencies. It is a requirement of this position that you meet the relevant eligibility requirements and remain eligible to obtain and hold such a license at all times during your employment, whether you apply or not.
This role offers a dynamic and ever-evolving experience at Rush Street Interactive. The starting pay is $20.00 per hour during training and the probationary period. After that, agents can advance through our performance-based tier system, which ranges from $20.75 to $24.00 per hour. There’s no fixed timeline for tier progression — it’s all driven by performance. We’re focused on providing our Player Support Agents with top-tier training, resources, and guidance to help them grow and succeed at their own pace. #LI-HYBRID #LI-DNP
Location Eligibility (for nationwide roles): Open to candidates across the U.S.
Location Eligibility (for other roles): Location requirements may vary and will be specified in the job posting.
Benefits:
- Discretionary annual company bonus (Eligibility Varies by Role)
- 401(k) plan with 100% company match on the first 4%
- Comprehensive medical coverage (HSA & FSA plans), dental, and vision insurance
- Paid Time Off (Eligibility Varies by Role)
- Employee Assistance Program (EAP)
- Comprehensive compensation
- Work-life balance initiatives
- Autonomy – we embrace personal freedom and responsibility
- Creativity – we are open to new ideas of how we can be better
- Growth – we want you to develop personally as well as professionally
- Top-notch professionals who are passionate about what they do
- People-oriented environment and supportive atmosphere
As a rapidly growing company in an emerging industry, you’ll have a huge impact on our product and our company. We like proactive team members and strive to have a company of self-disciplined professionals who enjoy collaboration, having fun, and of course, achieving together what others believe to be improbable. We are dedicated to treating everyone with respect and to support your professional and personal growth.
Rush Street Interactive is an equal opportunity employer and committed to a diverse and inclusive workplace. All qualified applicants will be considered for employment without regard to race, national origin, ancestry, sex, sexual orientation, sexual identity and expression, marital status, family status, lifestyle, age, culture, religion, military and veteran status, citizenship, or disability.
Be at the forefront of this ground-breaking industry! Apply now!
Rush Street Interactive uses AI-assisted tools at select stages of the hiring process to enhance efficiency, consistency, and communication. AI does not make hiring decisions - final decisions are made exclusively by our recruiting and hiring teams.
Ready to apply?
Apply to Rush Street Interactive
Helpdesk Analyst
Rush Street Interactive (NYSE: RSI) is a market leader in online casino and sports betting, currently operating real-money gaming with our brands: BetRivers.com, PlaySugarHouse.com, and RushBet.co. We’re building bridges between online, social and land-based gaming businesses to create amazing, integrated experiences that keep players in the game.
We are seeking a dedicated and knowledgeable Helpdesk Analyst to join our IT support team. The successful candidate will be responsible for providing technical assistance and support to end-users, resolving issues related to computer systems, software, and hardware. As the first point of contact for all IT-related queries, the Helpdesk Analyst will ensure a high level of customer satisfaction. This position is critical in promoting a positive customer relationship and requires a strong customer service orientation and excellent interpersonal skills to provide effective support to a diverse population.
Your primary focus will be to provide first-level IT support to RSI staff members, including helping them learn how to use new systems, resetting passwords, and addressing other tier 1 help desk issues. This is a 24/7 Hybrid position.
What You'll Do:
- Serve as a primary point of contact for end-user technical support, independently assessing issues and determining appropriate solutions across hardware, software, and network environments.
- Apply sound judgment to diagnose, prioritize, and resolve technical issues, ensuring timely and effective outcomes aligned with business needs.
- Act as a trusted advisor to employees by promoting IT and Information Security best practices and ensuring adherence to corporate policies.
- Manage and document support requests within the ticketing system, ensuring accuracy, completeness, and appropriate prioritization.
- Determine when escalation is necessary and coordinate with internal teams or external vendors to drive resolution.
- Configure, implement, and maintain end-user systems, applications, and devices, ensuring optimal performance and usability.
- Provide guidance, training, and documentation to users to improve system adoption and reduce recurring issues.
- Proactively monitor system performance and identify trends or recurring issues, recommending solutions to improve efficiency and stability.
- Support IT asset lifecycle management, including tracking, maintenance, and optimization of hardware and software resources.
- Contribute to IT projects and initiatives by providing technical expertise, recommendations, and hands-on support.
- Stay informed on emerging technologies, tools, and best practices to continuously improve service delivery and user experience.
What You'll Bring:
- Associate’s or Bachelor’s degree in Information Technology, Computer Science, or a related field, or equivalent experience.
- 1+ years of experience in a Helpdesk Analyst, IT Support, or similar role, with demonstrated ability to independently resolve technical issues.
- Strong working knowledge of Microsoft 365 applications and collaboration tools.
- Familiarity with ITIL principles and service management practices.
- Demonstrated ability to troubleshoot and resolve complex technical issues across operating systems (Windows, macOS, Linux) and common business applications.
- Experience with helpdesk ticketing systems and remote support tools.
- Strong communication skills with the ability to translate technical concepts into clear, user-friendly guidance.
- Proven ability to manage competing priorities and make informed decisions in a fast-paced environment.
- Strong problem-solving and critical thinking skills with the ability to work independently and exercise sound judgment.
- Experience advising users on best practices and preventative solutions.
- Certifications such as CompTIA A+, MCITP, or similar are a plus.
- High level of ownership, accountability, and commitment to continuous improvement.
- Able to travel occasionally both domestically and international #LI-HYBRID #LI-DNP
Location Eligibility (for nationwide roles): Open to candidates across the U.S.
Location Eligibility (for other roles): Location requirements may vary and will be specified in the job posting.
Benefits:
- Discretionary annual company bonus (Eligibility Varies by Role)
- 401(k) plan with 100% company match on the first 4%
- Comprehensive medical coverage (HSA & FSA plans), dental, and vision insurance
- Paid Time Off (Eligibility Varies by Role)
- Employee Assistance Program (EAP)
- Comprehensive compensation
- Work-life balance initiatives
- Autonomy – we embrace personal freedom and responsibility
- Creativity – we are open to new ideas of how we can be better
- Growth – we want you to develop personally as well as professionally
- Top-notch professionals who are passionate about what they do
- People-oriented environment and supportive atmosphere
As a rapidly growing company in an emerging industry, you’ll have a huge impact on our product and our company. We like proactive team members and strive to have a company of self-disciplined professionals who enjoy collaboration, having fun, and of course, achieving together what others believe to be improbable. We are dedicated to treating everyone with respect and to support your professional and personal growth.
Rush Street Interactive is an equal opportunity employer and committed to a diverse and inclusive workplace. All qualified applicants will be considered for employment without regard to race, national origin, ancestry, sex, sexual orientation, sexual identity and expression, marital status, family status, lifestyle, age, culture, religion, military and veteran status, citizenship, or disability.
Be at the forefront of this ground-breaking industry! Apply now!
Rush Street Interactive uses AI-assisted tools at select stages of the hiring process to enhance efficiency, consistency, and communication. AI does not make hiring decisions - final decisions are made exclusively by our recruiting and hiring teams.
Ready to apply?
Apply to Rush Street Interactive
Desktop Analyst
Join the Team!
Is technology your passion? Do you want to work with smart, forward-thinking individuals? Do you want to grow in a career you love?
At Align, our professionals are the key to our success. We don’t just hire talent, we invest in exceptional people who are forward-thinking, results-driven, and passionate about what they do. We’re a group of tech-savvy professionals who are motivated by making an impact. Our culture is one of unbounded opportunity that celebrates the passions, skills and ideas of our team—work hard, play hard, be smart!
We believe great communities lead to great companies. That’s why we offer a dynamic workplace where you feel inspired, engaged and innovative. We offer professionals opportunities to train in the leading technologies, make an impact within the industry and acquire valuable new skills whether on client sites or in one of our regional offices.
Position Overview
Align is seeking a reliable and customer-focused Desktop Analyst to provide frontline support for end users across our managed services clients. The Desktop Analyst will work within the Align Managed Services team, which delivers monitoring and support for critical and non-critical IT assets. Prior experience supporting users in a managed services or corporate environment is preferred, and strong communication, customer service, and troubleshooting skills are essential. Experience working with executive or VIP users is a plus but not required. Critical IT assets. Prior experience supporting users in a corporate environment is preferred, and strong communication, customer service, and troubleshooting skills are essential. Experience working with executive or VIP users is a plus but not required.
This role requires strong attention to detail, the ability to follow documented procedures, and a commitment to delivering high-quality support in a fast-paced environment.
- This is a hybrid role requiring onsite presence three days per week, either at client sites in Newark or Mountainside, NJ, or at our NYC office.
- You will be required to participate in a rotational on-call schedule that includes overnights and weekends
- This is a full-time position offering full benefits, a salary in the $60K to $70K range.
Responsibilities
- Provide frontline chat-based technical support for end users across key managed services clients.
- Deliver excellent customer service, follow-through, and resolution, including occasional support for executive and VIP users.
- Assist users with common technical issues including:
- Password resets
- Basic connectivity issues
- Microsoft Office Administration
- O365 Application Support
- IP phone and workstation issues
- Perform basic workstation tasks including installing, upgrading, and removing desktop applications.
- Support inventory tracking for hardware, peripherals, and user equipment.
- Escalate issues appropriately to senior team members when necessary.
- Follow documented troubleshooting steps and internal procedures to ensure consistent resolution.
- Ensure desktops, printers, and user workstations are operational and escalate hardware failures as needed.
Required Qualifications
- Minimum 1 year of desktop support or end-user support experience.
- Experience supporting Hybrid and/or Cloud environments (e.g., on-prem and cloud based infrastructure).
- Experienced with:
- Microsoft 365, Exchange, Intune
- Entra ID (Azure AD)
- Active Directory (password resets, group membership)
- Remote support tools and VPN
- Basic networking concepts (DNS, DHCP, Wi-Fi troubleshooting)
- Egnyte or similar file sharing solutions
- Strong customer service orientation and comfort interacting with users of all technical levels.
- Excellent written and verbal communication skills.
- Ability to multitask, prioritize, and work efficiently in a fast-paced environment.
- Team-oriented mindset with a willingness to learn and grow.
Preferred Qualifications
- 1-2 years of helpdesk or desktop support experience in a fast‑paced MSP or corporate environment.
- Bachelor’s degree or relevant IT certifications preferred (CompTIA A+, Network+, etc.).
- Familiarity with troubleshooting fundamentals, systematic problem solving, and identifying when to escalate.
- Exposure to the Hedge Fund or Alternative Investment industry is helpful but not required.
To support a fair, consistent, and high-quality hiring experience, some interviews may be recorded. These recordings help our team focus fully on the conversation at hand, rather than note-taking, and allow us to better evaluate and improve our recruitment process. Recordings are used solely for internal purposes such as training, quality assurance, and process improvement. Candidates will be informed in advance and asked to provide consent before any recording takes place.
Tier 1
PM26
Align is a premier global provider of technology infrastructure solutions.
Align specializes in designing and deploying technology infrastructure solutions from the data center to the desktop as well as providing managed IT services for clients.
Our professional services team, which includes Data Center Solutions, provide strategic consulting, design, project management, engineering, implementation and support. Our best-in-class Managed Services team provides IT services and cybersecurity advisory for clients within the Alternative Investment industry. Align is a Microsoft Tier 1 Cloud Solutions Provider (CSP) and Gold Partner.
Our client centric approach and passion for driving IT innovation has enabled us to provide tailored solutions and business transformations for over three decades. Leading firms have relied on Align to provide forward-thinking technology strategies that support their current and future business needs.
Our teams have flawless track records of delivering technical solutions and have established long-standing relationships with an impressive client list of both Global 1000 and SMB clients. We work across a diverse list of industries including financial services, life sciences (pharmaceutical and health care), retail, technology, media and telecommunications.
For more information, visit: www.align.com
Ready to apply?
Apply to Align Communications
Datavant is the data collaboration platform trusted for healthcare. Guided by our mission to make the world’s health data secure, accessible and actionable, we provide critical data solutions for organizations across the healthcare ecosystem - including providers, health plans, researchers, and life sciences companies. From fulfilling a single patient’s request for their medical records to powering the AI revolution in healthcare, Datavanters are building the future of how data is connected and used to improve health.
By joining Datavant today, you’re stepping onto a driven and highly collaborative team that is passionate about creating transformative change in healthcare.
Position Highlights:
📍 Long Branch, NJ
🕒 Schedule: Monday–Friday | 8 AM–4:30 PM EST
Position Overview
We are seeking a Health Information Specialist II to provide full onsite Release of Information (ROI) support. This role supports patient services, and ROI processing.
💼 Key Responsibilities
- Receive and process requests for patient health information in accordance with Company and Facility policies and procedures.
- Maintain confidentiality and security with all privileged information.
- Maintain working knowledge of Company and facility software.
- Adhere to the Company's and Customer facilities Code of Conduct and policies.
- Inform manager of work, site difficulties, and/or fluctuating volumes.
- Assist with additional work duties or responsibilities as evident or required.
- Consistent application of medical privacy regulations to guard against unauthorized disclosure.
- Responsible for managing patient health records.
- Responsible for safeguarding patient records and ensuring compliance with HIPAA standards.
- Prepares new patient charts, gathering documents and information from paper sources and/or electronic health record.
- Ensures medical records are assembled in standard order and are accurate and complete.
- Creates digital images of paperwork to be stored in the electronic medical record.
- Responds to requests for patient records, both within the facility and by external sources, retrieving them and transmitting them appropriately.
- Answering of inbound/outbound calls.
- May assist with patient walk-ins.
- May assist with administrative duties such as handling faxes, opening mail, and data entry.
- May schedules pick-ups.
- Assist with training associates in the HIS I position.
- Generates reports for manager or facility as directed.
- Must exceed level 1 productivity expectations as outlined at specific site.
- Participates in project teams and committees to advance operational strategies and initiatives as needed.
- Acts in a lead role with staff regarding general questions and assists with new hire training and developmental training.
- Other duties as assigned.
🎓 Training & Onboarding
- Datavant DHISC training
- Hands-on, role-specific training during the first 30 days
⭐ Qualifications & Skills
- Strong customer service and communication skills
- Comfortable working in a patient-facing, front desk environment
- Detail-oriented with the ability to manage confidential information
- Reliable, punctual, and professional
- Ability to multitask and work independently
🎯 Requirements
- High School Diploma or GED
- Prior healthcare, HIM, or ROI experience preferred
- Ability to work fully onsite
- Willingness to travel locally as coverage needs arise
- Proficiency with computers, email, and office equipment
- Ability to maintain strict confidentiality and HIPAA compliance
Pay ranges for this job title may differ based on location, responsibilities, skills, experience, and other requirements of the role.
To ensure the safety of patients and staff, many of our clients require post-offer health screenings and proof and/or completion of various vaccinations such as the flu shot, Tdap, COVID-19, etc. Any requests to be exempted from these requirements will be reviewed by Datavant Human Resources and determined on a case-by-case basis. Depending on the state in which you will be working, exemptions may be available on the basis of disability, medical contraindications to the vaccine or any of its components, pregnancy or pregnancy-related medical conditions, and/or religion.
This job is not eligible for employment sponsorship.
Datavant is committed to a work environment free from job discrimination. We are proud to be an Equal Employment Opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or other legally protected status. To learn more about our commitment, please review our EEO Commitment Statement here. Know Your Rights, explore the resources available through the EEOC for more information regarding your legal rights and protections. In addition, Datavant does not and will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay.
At the end of this application, you will find a set of voluntary demographic questions. If you choose to respond, your answers will be anonymous and will help us identify areas for improvement in our recruitment process. (We can only see aggregate responses, not individual ones. In fact, we aren’t even able to see whether you’ve responded.) Responding is entirely optional and will not affect your application or hiring process in any way.
Datavant is committed to working with and providing reasonable accommodations to individuals with physical and mental disabilities. If you need an accommodation while seeking employment, please request it here, by selecting the ‘Interview Accommodation Request’ category. You will need your requisition ID when submitting your request, you can find instructions for locating it here. Requests for reasonable accommodations will be reviewed on a case-by-case basis.
For more information about how we collect and use your data, please review our Privacy Policy.
Ready to apply?
Apply to Datavant
Datavant is the data collaboration platform trusted for healthcare. Guided by our mission to make the world’s health data secure, accessible and actionable, we provide critical data solutions for organizations across the healthcare ecosystem - including providers, health plans, researchers, and life sciences companies. From fulfilling a single patient’s request for their medical records to powering the AI revolution in healthcare, Datavanters are building the future of how data is connected and used to improve health.
By joining Datavant today, you’re stepping onto a driven and highly collaborative team that is passionate about creating transformative change in healthcare.
📍Onsite | Long Branch, NJ | Full-Time | 8am-4:30pm shifts
Position Overview
We are seeking a Health Information Specialist to support front desk operations and Release of Information (ROI) services at a single onsite healthcare location. This is a patient-facing role that plays a critical part in ensuring timely, accurate, and compliant handling of medical record requests.
This position is ideal for someone who enjoys working directly with patients, is detail-oriented, and is looking for long-term growth opportunities within a healthcare organization.
💼 Key Responsibilities
Responsibilities include, but are not limited to:
- Serve as the front desk point of contact for patient walk-ins requesting medical records or releases
- Provide phone support to patients, providers, and authorized requestors
- Process Release of Information (ROI) requests accurately and timely
- Fax, scan, and manage incoming and outgoing medical record requests
- Burn medical images to CDs and share images electronically as required
- Support client relationship management through professional communication
- Assist with reporting and administrative duties such as data entry and email
- Ensure compliance with HIPAA, privacy regulations, and facility policies
🎓 Training & Onboarding
- VROI training provided
- On-the-job, onsite training during the first 30 days
⭐ Skills
- Strong customer service and communication skills
- Comfortable working in a patient-facing, front desk environment
- Detail-oriented with the ability to manage confidential information
- Reliable, punctual, and professional
- Ability to multitask and work independently
💰 Benefits & Growth Opportunities
- Full-time benefits, including:
- Medical, dental, and vision coverage
- 401(k) retirement plan
- Tuition reimbursement
- Paid Time Off, including major holidays
- In-person role with opportunities for growth and advancement within the company
🎯 Qualifications
- High School Diploma or GED required
• Must be 18 years of age or older
Pay ranges for this job title may differ based on location, responsibilities, skills, experience, and other requirements of the role.
To ensure the safety of patients and staff, many of our clients require post-offer health screenings and proof and/or completion of various vaccinations such as the flu shot, Tdap, COVID-19, etc. Any requests to be exempted from these requirements will be reviewed by Datavant Human Resources and determined on a case-by-case basis. Depending on the state in which you will be working, exemptions may be available on the basis of disability, medical contraindications to the vaccine or any of its components, pregnancy or pregnancy-related medical conditions, and/or religion.
This job is not eligible for employment sponsorship.
Datavant is committed to a work environment free from job discrimination. We are proud to be an Equal Employment Opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or other legally protected status. To learn more about our commitment, please review our EEO Commitment Statement here. Know Your Rights, explore the resources available through the EEOC for more information regarding your legal rights and protections. In addition, Datavant does not and will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay.
At the end of this application, you will find a set of voluntary demographic questions. If you choose to respond, your answers will be anonymous and will help us identify areas for improvement in our recruitment process. (We can only see aggregate responses, not individual ones. In fact, we aren’t even able to see whether you’ve responded.) Responding is entirely optional and will not affect your application or hiring process in any way.
Datavant is committed to working with and providing reasonable accommodations to individuals with physical and mental disabilities. If you need an accommodation while seeking employment, please request it here, by selecting the ‘Interview Accommodation Request’ category. You will need your requisition ID when submitting your request, you can find instructions for locating it here. Requests for reasonable accommodations will be reviewed on a case-by-case basis.
For more information about how we collect and use your data, please review our Privacy Policy.
Ready to apply?
Apply to Datavant