Be the voice of our brands BetRivers & PlaySugarHouse. As a Player Support Agent, you’ll deliver top-tier service to our players through Live Chat, Email, and Phone. You'll be a trusted problem-solver, a champion of seamless play, and an ambassador of our gold-standard & award-winning support. You’re not just resolving issues—you’re leveling up the player experience!

This hybrid role, based in Collingswood, NJ, begins with a 4 week training program, Monday through Friday from 9:00 AM – 5:00 PM. The first day of training is on-site at our Collingswood office. After training is completed, you will transition into your assigned schedule.

This position operates on a rotating schedule based on business and coverage needs. Candidates must be comfortable working any of the following shifts:

Standard Shifts:

• Earliest shift: 8:00 AM – 6:00 PM
• Latest shift: 4:00 PM – 2:00 AM

Flexibility to rotate between these schedules, depending on staffing needs, is required.

What You'll Do:

• Deliver real-time, empathetic support across chat, email, and phone.
• Help players manage accounts, navigate responsible gaming tools, and solve tech challenges.
• Guide players through promos, loyalty programs, and game rules.
• Investigate and escalate complex bugs, fraud signals, or account concerns.  
• Propose smarter processes and help evolve our internal knowledge base.
• Thrive in multiple systems, queues, and workflows—without skipping a beat.
• Investigate and escalate technical bugs, account issues, or fraud risks as needed.
• Liaise with Payments, Risk, Promotions, and Tech teams to resolve complex or escalated issues.
• Proactively contribute to a positive, collaborative team culture.
• Amplify the iGaming experience of our players with detailed, personable support.

What You'll Bring:

• 1+ years of customer service experience (call center, helpdesk, or online support preferred).
• Strong communication skills, especially written—tone, grammar, and clarity matter.
• Familiarity with online platforms, mobile devices, browsers, and common tech troubleshooting.
• Highly reliable, self-motivated, and able to adapt in a fast-paced environment.
• Flexible schedule, including availability for weekends, evenings, and holidays.
• Experience or interest in sports betting and major U.S. sports is a major plus.
• Active Gaming Control Board Licenses preferred or ability to obtain.

In this position, you will be required to obtain and maintain a license with one or more gaming regulatory agencies. It is a requirement of this position that you meet the relevant eligibility requirements and remain eligible to obtain and hold such a license at all times during your employment, whether you apply or not.

This role offers a dynamic and ever-evolving experience at Rush Street Interactive. The starting pay is $20.00 per hour during training and the probationary period. After that, agents can advance through our performance-based tier system, which ranges from $20.75 to $24.00 per hour. There’s no fixed timeline for tier progression — it’s all driven by performance. We’re focused on providing our Player Support Agents with top-tier training, resources, and guidance to help them grow and succeed at their own pace. #LI-HYBRID #LI-DNP

As a rapidly growing company in an emerging industry, we are looking for a Risk & Payments Analyst position to assist with all risk monitoring, payment functions, and KYC Documents. Primary responsibilities include withdrawal/document review, chargebacks/returns, fraud investigations and reporting, and customer contacts relating to these and related topics.

During the first two weeks, employees will attend training Monday through Friday from 9:00 AM to 5:00 PM. After successfully completing training, they will transition to their regular schedule of 2:00 PM to 12:00 AM. This schedule consists of four 10-hour shifts per week, including one weekend day.

What You'll Do:

• Responsible for timely withdrawal processing and document review
• Investigate and respond to escalated payments/fraud related customer contacts
• Analyze player activity to prevent, identify, and report potential fraud or AML concerns
• Assist customer service with payments related inquiries
• Assist with chargeback disputes and fraud investigations as needed
• Review and accept/reject KYC documents uploaded by patrons
• Update patron information and manually complete the KYC process
• Log changes to player accounts as required in each jurisdiction
• Assist with intake of other documents as needed
• Follow Standard Operating Procedures on all federal and state laws, regulatory requirements and business policies and procedures.
• Stay abreast of policy and regulatory changes to maintain subject matter expertise.
• Remain cognizant of relevant quality assurance policies and procedures.
• Assist other Risk and Payment Analyst from a quality assurance perspective with all tasks and duties required for the role.   
• Escalate all necessary issues to management in a timely fashion.
• Provide feedback to product team and management team about player issues.
• All other duties as assigned.

What You'll Bring:

• Knowledge of iGaming, sports wagering, payment processing, and various payment methods/providers
• Experience with gambling industry and industry terminology, promotions, and gameplay
• Familiarity with data analysis and fraud detection
• Effective communication and presentation skills
• Prior experience in financial services, compliance, or operations role.
• Detail oriented with excellent written and verbal communication skills.
• Proficient in Microsoft Office suite including Excel.
• Strong time management skills and able to prioritize multiple requests.
• Able to work independently and as part of a team.
• Must be able to obtain and maintain gaming certifications or licenses as required. #LI-HYBRID #LI-PROMOTE

The People Generalist manages employee relations, provides HR insights and reporting, and supports People Partners and business leaders across the organization. This role proactively identifies opportunities related to employee and leadership development, engagement, attrition, and headcount management. The People Generalist provides consistent, high-quality support to RSI employees and people managers and plays a key role in expanding the People Partner team’s presence while advancing culture and people initiatives. The role also contributes to maintaining and updating People policies, SOPs, and how-to guides within Confluence.

What You'll Do:

• Manage employee relations matters in partnership with the People Partners, including disciplinary actions, conflict resolution, documentation, and performance management.
• Serve as a trusted advisor to employees and people managers by providing timely guidance on policies, procedures, and best practices.
• Compile and analyze HR metrics and reports from Workday, employee surveys, and other people systems; provide insights that support People Partners and business leaders.
• Contribute to maintaining and updating People policies, SOPs, process documentation, and employee resources in Confluence.
• Assist with policy rollouts and communications, ensuring clarity, consistency, and alignment across the organization.
• Partner with the benefits team to manage employee leaves and ensure employees understand available resources.
• Support employee surveys, including fielding questions, providing platform support, and assisting with interpretation of results.
• Support culture, engagement, and organizational development initiatives.
• Assist with annual People initiatives such as merit and bonus planning, performance reviews, and engagement surveys.
• Support offboarding processes by scheduling and conducting exit interviews, and ensuring all required steps are completed accurately.
• Provide transactional support for employee and organizational changes in Workday and Jira, including promotions, transfers, manager updates, location changes, and other organizational moves.
• Ensure compliance with labor regulations across applicable jurisdictions (U.S. and Canada).

What You'll Bring:

• Bachelor’s Degree in HR, Business, or a related field
• SHRM or PHR Certification, preferred
• 3+ years of experience in Human Resources, or related field. 
• Strong problem-solving, critical thinking, and conflict-resolution skills.
• Excellent written and verbal communication skills with the ability to build trust and influence employees and managers.
• Demonstrated discretion, professionalism, and sound judgment when handling confidential and sensitive information.
• Ability to assess risk and make recommendations aligned with business needs and People policies.
• Highly organized with strong attention to detail and the ability to manage multiple priorities in a fast-paced environment.
• Experience working in an evolving, dynamic organization and adapting to change effectively.
• Strong knowledge of U.S. employment laws and regulations (required).
• Familiarity with Canadian employment laws and HR practices (preferred).
• Proficiency in Workday or similar HRIS for data review, reporting, and processing employee changes.
• Ability to use data and metrics to identify insights, trends, and opportunities for improvement.
• Strong collaboration skills with the ability to cultivate positive working relationships across teams.
• Experience supporting employee relations matters.
• Project management or change management experience supporting People initiatives.
• Proficiency in Microsoft Office Suite (Excel, PowerPoint, Word).
• Familiarity with Confluence, Jira, or similar platforms for documentation, workflow, and ticket management
• Able to travel occasionally both domestically and international  #LI-HYBRID

Be the voice of our brands BetRivers & PlaySugarHouse. As a Player Support Agent, you’ll deliver top-tier service to our players through Live Chat, Email, and Phone. You'll be a trusted problem-solver, a champion of seamless play, and an ambassador of our gold-standard & award-winning support. You’re not just resolving issues—you’re leveling up the player experience!

This role operates on either the Swing Shift or Overnight Shift schedule based on coverage needs. Candidates must be comfortable working any of the following shifts, depending on scheduling requirements:

• Swing Shift: 6:00 PM – 4:00 AM
• Overnight Shift: 12:00 AM – 10:00 AM

Flexibility to work these shifts is a requirement for the position. This is a hybrid role based in Collingswood, NJ.

What You'll Do:

• Deliver real-time, empathetic support across chat, email, and phone.
• Help players manage accounts, navigate responsible gaming tools, and solve tech challenges.
• Guide players through promos, loyalty programs, and game rules.
• Investigate and escalate complex bugs, fraud signals, or account concerns.  
• Propose smarter processes and help evolve our internal knowledge base.
• Thrive in multiple systems, queues, and workflows—without skipping a beat.
• Investigate and escalate technical bugs, account issues, or fraud risks as needed.
• Liaise with Payments, Risk, Promotions, and Tech teams to resolve complex or escalated issues.
• Proactively contribute to a positive, collaborative team culture.
• Amplify the iGaming experience of our players with detailed, personable support.

What You'll Bring:

• 1+ years of customer service experience (call center, helpdesk, or online support preferred).
• Strong communication skills, especially written—tone, grammar, and clarity matter.
• Familiarity with online platforms, mobile devices, browsers, and common tech troubleshooting.
• Highly reliable, self-motivated, and able to adapt in a fast-paced environment.
• Flexible schedule, including availability for weekends, evenings, and holidays.
• Experience or interest in sports betting and major U.S. sports is a major plus.
• Active Gaming Control Board Licenses preferred or ability to obtain.

In this position, you will be required to obtain and maintain a license with one or more gaming regulatory agencies. It is a requirement of this position that you meet the relevant eligibility requirements and remain eligible to obtain and hold such a license at all times during your employment, whether you apply or not.

This role offers a dynamic and ever-evolving experience at Rush Street Interactive. The starting pay is $20.00 per hour during training and the probationary period. After that, agents can advance through our performance-based tier system, which ranges from $20.75 to $24.00 per hour. There’s no fixed timeline for tier progression — it’s all driven by performance. We’re focused on providing our Player Support Agents with top-tier training, resources, and guidance to help them grow and succeed at their own pace. #LI-HYBRID #LI-DNP

The Data Product Manager – Curation is responsible for designing and managing curated data products that power reporting, analytics, and emerging advanced analytics use cases across RSI like Machine Learning. This role focuses on building trusted, well-modeled, and well-documented data layers that translate raw source data into reusable, business-aligned datasets. 

The position partners closely with analytics and analyst teams as well as data and analytics engineering to improve data consistency, usability, and self-service adoption. While machine learning and advanced analytics are longer-term areas of evolution, this role lays the semantic and structural foundation required to support them in the future. This role is critical to closing the gap between ingestion and insight and strengthening RSI’s enterprise data maturity. 

What You'll Do:

• Design and manage curated data products composed of fact and dimension tables optimized for reporting, analytics, and downstream analytical use cases. 
• Develop and maintain semantic and subject-area data models that support analytics self-service and consistent business definitions. 
• Partner with analytics and BI teams to understand reporting needs and translate them into scalable, reusable curated datasets. 
• Lead schema design, join logic, and standardization efforts to improve trust, consistency, and cross-domain usability of data. 
• Collaborate with data engineering teams on data transformations, modeling standards, and performance optimization. 
• Support future advanced analytics and ML use cases by ensuring curated datasets are well-structured, well-documented, and extensible. 
• Establish governance standards for curated datasets, including documentation, lineage, naming conventions, and data quality monitoring. 
• Track adoption and usage of curated data products, incorporating stakeholder feedback to iteratively improve models and definitions. 

What You'll Bring:

• Bachelor’s degree in Information Systems, Data Science, Computer Science, or a related field, preferred, or equivalent experience. 
• 5+ years of experience in data product, analytics infrastructure, or data modeling roles. 
• Stakeholder Management: 5+ years of experience partnering with BI, analytics, and business stakeholders to gather requirements and deliver trusted data products. 
• Analytics & Product Thinking: Strong understanding of how curated data enables reporting, self-service analytics, and consistent decision-making. 
• Data Modeling: 3+ years of experience designing dimensional models, schemas, and semantic layers for analytics or reporting use cases. 
• ML Awareness (Foundational): General familiarity with how curated data may support future ML or advanced analytics use cases (e.g., feature readiness, aggregation strategies), without expectation of hands-on model development. 
• Technical Proficiency: Advanced SQL skills and hands-on experience working with data marts, transformations, and analytical datasets. 
• Documentation & Governance: Experience maintaining semantic definitions, data catalogs, and quality standards to ensure data is discoverable, explainable, and trustworthy. 
• Able to travel occasionally both domestically and internationally. #LI-REMOTE 

The Manager, Risk and Payments oversees the day-to-day operations of the Risk & Payments team to ensure secure, compliant, and efficient processing of financial transactions. This role plays a pivotal part in safeguarding the business against fraud, ensuring regulatory compliance, and delivering seamless customer payment experiences. Reporting to the Director of Fraud and Payment Operations, the manager collaborates with internal stakeholders and external partners to optimize systems, processes, and team performance in alignment with organizational objectives.

What You'll Do:

• Lead and manage daily operations of the Risk & Payments team, meeting key performance and compliance metrics.
• Supervise and mentor team supervisors to promote performance, development, and process adherence.
• Oversee manual withdrawal workflows, KYC reviews, and fraud escalations, ensuring compliance without sacrificing customer satisfaction.
• Partner with the Fraud Manager to refine fraud detection strategies and manage chargebacks and disputes.
• Collaborate cross-functionally with Fraud, Product, and Technology teams to evolve payment rules, enhance reporting, and improve platforms like RSI RushPay.
• Manage VIP payment programs to ensure high-value customers receive efficient, low-friction service.
• Conduct audits, reconciliations, and internal controls to ensure adherence to AML, PCI-DSS, and gaming regulations.
• Develop training materials and lead programs for Payments staff and cross-functional collaborators.
• Act as the primary liaison with payment processors, acquirers, and fraud prevention vendors to align on cost-efficiency and innovation.
• Deliver executive-level reporting on payment KPIs, risk trends, and continuous improvement initiatives.
• Perform additional duties aligned with the strategic payments roadmap and overall business goals.
• Supervises supervisors and/or individual contributors in the Payments team.

What You'll Bring:

• Bachelor’s degree in Business, Finance, or a related field preferred
• 5+ years of management experience in financial services, compliance, or payments operations; iGaming or sports betting experience preferred.
• In-depth knowledge of payment systems, chargeback mitigation, and risk management.
• Understanding of iGaming and sports wagering payment flows and customer behaviors.
• Analytical mindset with experience in data-driven decision-making and performance tracking.
• Proficient in Microsoft Excel, Word, and PowerPoint for reporting and documentation.
• Strong communication and collaboration skills across diverse teams.
• Excellent time and task management in fast-paced operational environments.
• Proven leadership and mentoring skills, with the ability to guide both independent and team work.
• Working knowledge of AML, KYC, PCI-DSS, responsible gaming, and industry-specific compliance requirements.
• Able to travel occasionally both domestically and internationally
• Ability to obtain and maintain required gaming licenses or certifications. #LI-HYBRID #LI-DNP

We are seeking a dedicated and knowledgeable Helpdesk Analyst to join our IT support team. The successful candidate will be responsible for providing technical assistance and support to end-users, resolving issues related to computer systems, software, and hardware. As the first point of contact for all IT-related queries, the Helpdesk Analyst will ensure a high level of customer satisfaction. This position is critical in promoting a positive customer relationship and requires a strong customer service orientation and excellent interpersonal skills to provide effective support to a diverse population.

Your primary focus will be to provide first-level IT support to RSI staff members, including helping them learn how to use new systems, resetting passwords, and addressing other tier 1 help desk issues. This is a 24/7 Hybrid position.

What You'll Do:

• Serve as a primary point of contact for end-user technical support, independently assessing issues and determining appropriate solutions across hardware, software, and network environments.
• Apply sound judgment to diagnose, prioritize, and resolve technical issues, ensuring timely and effective outcomes aligned with business needs.
• Act as a trusted advisor to employees by promoting IT and Information Security best practices and ensuring adherence to corporate policies.
• Manage and document support requests within the ticketing system, ensuring accuracy, completeness, and appropriate prioritization.
• Determine when escalation is necessary and coordinate with internal teams or external vendors to drive resolution.
• Configure, implement, and maintain end-user systems, applications, and devices, ensuring optimal performance and usability.
• Provide guidance, training, and documentation to users to improve system adoption and reduce recurring issues.
• Proactively monitor system performance and identify trends or recurring issues, recommending solutions to improve efficiency and stability.
• Support IT asset lifecycle management, including tracking, maintenance, and optimization of hardware and software resources.
• Contribute to IT projects and initiatives by providing technical expertise, recommendations, and hands-on support.
• Stay informed on emerging technologies, tools, and best practices to continuously improve service delivery and user experience.
•  

What You'll Bring:

• Associate’s or Bachelor’s degree in Information Technology, Computer Science, or a related field, or equivalent experience.
• 1+ years of experience in a Helpdesk Analyst, IT Support, or similar role, with demonstrated ability to independently resolve technical issues.
• Strong working knowledge of Microsoft 365 applications and collaboration tools.
• Familiarity with ITIL principles and service management practices.
• Demonstrated ability to troubleshoot and resolve complex technical issues across operating systems (Windows, macOS, Linux) and common business applications.
• Experience with helpdesk ticketing systems and remote support tools.
• Strong communication skills with the ability to translate technical concepts into clear, user-friendly guidance.
• Proven ability to manage competing priorities and make informed decisions in a fast-paced environment.
• Strong problem-solving and critical thinking skills with the ability to work independently and exercise sound judgment.
• Experience advising users on best practices and preventative solutions.
• Certifications such as CompTIA A+, MCITP, or similar are a plus.
• High level of ownership, accountability, and commitment to continuous improvement.
• Able to travel occasionally both domestically and international #LI-HYBRID #LI-DNP