• Handle customer inquiries across chat, email, or voice, resolving issues related to rides, orders, rentals, accounts, payments, and cancellations while meeting SLAs for speed, accuracy, and customer satisfaction. 
• Ensure all resolutions align with Bolt policies and processes, delivering outcomes that meet customer expectations.
• Follow internal workflows, SOPs, and macros, apply accurate ticket tagging, and proactively flag process or tooling gaps through proper channels.
• Maintain up-to-date product knowledge across all verticals (Food, Ride, Rentals, Business, etc.), complete trainings, and contribute to cross-functional upskilling.
• Meet or exceed KPIs such as FRT, AHT, CSAT, and resolution time, and actively participate in audits, coaching, and performance reviews.
• Collaborate with team leads and peers to ensure smooth operations, share insights and feedback, and support during high-demand or critical situations.

• You are fluent in Greek [near native C2] and written and spoken English.
• Strong experience in customer support or complex case handling and high emotional intelligence/resilience.
• Excellent written and verbal communication skills.
• Strong analytical and investigative ability.
• Ability to make decisions under pressure and high attention to detail/documentation standards.
• Comfortable working rotating, shift-based schedules in a 24/7 operation.

• Play a direct role in shaping the future of mobility.
• Impact millions of customers and partners in 600+ cities across 50+ countries.
• Work in fast-moving autonomous teams with some of the smartest people in the world.
• Accelerate your professional growth with unique career opportunities.
• Get a rewarding salary and stock option package that lets you focus on doing your best work.
• Enjoy the flexibility of working in a hybrid mode with a minimum of 3 days in the office each week to foster strong connections and teamwork.
• Take care of your physical and mental health with our wellness perks.

Job Overview

About the Project 

World of Tanks: HEAT is a cross-platform (PC and consoles) tank MMO shooter currently in development. We're building on the legacy of one of the most successful free-to-play games while creating something fresh for a new generation of players.  

About the Team 

Our teams own and develop core gameplay systems that define the player’s experience in battle, including hero abilities, agent creation, combat mechanics, and game modes. We build the systems that make moment-to-moment gameplay engaging, responsive, and strategically deep. From designing unique hero kits to implementing new gameplay loops and modes, we shape how players interact with the game at its core. 

A team consists of game mode and hero designers, UX designers, C++ and UI developers, and QAs, working together to deliver cohesive gameplay experiences. We collaborate closely with art teams — including VFX, SFX, 2D Art and 3D modeling — to bring mechanics and abilities to life with strong visual and audio feedback. We hold ourselves to a high technical bar and care deeply about both craft and delivery. 

As we grow, we need more support on the managerial side. You'll join an existing Delivery Manager who will support your onboarding and partner with you as we scale.  

The Role 

As a Project Manager, you work with the team to turn gameplay vision into deliverable iterations — from new hero mechanics and ability systems to full-fledged game modes. You balance competing priorities, ensure alignment between design and implementation, and keep development moving smoothly. You're not here to push tasks, but to build a system where a talented team can do their best work and ship reliably. 

This role requires a servant leadership mindset. You enable teams rather than direct them. You create visibility, remove impediments, and empower people to self-organize and collaborate effectively across disciplines. You help navigate the complexity of gameplay development — where design iteration, technical constraints, and player experience must come together seamlessly. 

You're a force multiplier. When you're doing your job well, the team delivers high-quality gameplay features faster, with clarity and confidence. 

Reports to

What will you do?

Role Mission: ensure predictable and efficient delivery of features by supporting Feature Owners and teams in planning, execution, and continuous improvement. 

Planning & Delivery  

• Plan iteration and release scope with the team based on product priorities, feature scope, team capacity  
• Ensure realistic and stable commitments for each iteration  
• Run the estimation process and shape quarterly roadmaps, monthly releases, and bi-weekly iterations  
• Work with teams to find the best implementation paths for product requirements  
• Monitor delivery progress and adjust plans to maintain predictability  
• Identify risks early and drive mitigation actions 

 Process & Facilitation  

• Follow and support team processes within our broader framework  
• Facilitate core team ceremonies (refinements, plannings, and preparation sessions for monthly and quarterly cycles, retrospectives) 
• Support Feature Owners and teams in moving features through lifecycle phases (Concept → Prototyping → Production)  
• Track delivery metrics (throughput, cycle time, defect’s number, velocity) and use them to drive decisions  
• Identify bottlenecks and improve flow across delivery pipelines  
• Drive continuous improvement of team processes and ways of working 

 Coordination & Communication  

• Facilitate cross-team synchronization between teams, ensuring alignment without creating overhead  
• Balance requests from stakeholders against team capacity  
• Manage dependencies with external teams  
• Keep stakeholders informed on progress, risks, and tradeoffs  
• Help stakeholders refine priorities based on what's realistic  
• Manage expectations from both internal and external teams and stakeholders  

Team Health & Performance 

• Remove blockers and enable team productivity  
• Identify and mitigate risks before they impact delivery  
• Facilitate conflict resolution within the team  
• Foster a collaborative and high-performance team environment  
• Enable teams to self-organize and continuously improve 

Out of Scope: 

This role does not: 

• Own product backlog or prioritization 
• Define feature scope or requirements 
• Make design, technical decisions  
• Manage team directly. 

What are we looking for?

• Proven experience as a Delivery Manager, Producer, or Project Manager on game development teams (4+ years preferred)  
• Experience across all stages of game development or product development from concept to release and live operations  
• Strong stakeholder management skills - you can navigate competing interests, set expectations, build trust, and maintain alignment across teams and leadership levels  
• Strong facilitation skills - you can run a planning session that people find useful  
• Experience managing distributed or hybrid multi-cultural teams working across different locations or time zones  
• Ability to communicate clearly with both engineers and non-technical stakeholders  
• A servant leadership mindset - you see your role as enabling the team, not directing it  
• Resilience under pressure - you stay calm and effective when priorities shift or crises emerge  

What additional skills will help you stand out?

• Experience in core gameplay production (heroes, abilities, game modes) 
• Experience with game feature development pipelines (concept → rapid prototyping → production) 
• Understanding of live game production, including seasonal content and player feedback 
• Experience working in cross-functional game development teams 
• Ability to work in creative, iterative environments 
• Strong personal gaming background (shooters, vehicle-based or competitive multiplayer games) 
• Background working in scaled agile environments with multiple dependent teams (LeSS, SAFe, or similar)  

Work mode

• Hybrid (4 days of work from the office) 

Benefits

Benefits and perks are tailored to the local market and culture. Our benefits in Nicosia include:

• 21 days annual leave (additional days based on years of service: up to 25 days) 
• Additional paid time off (5 Personal Days, Birthday Leave, Marriage Leave, Compassionate Leave) 
• Sick Leave (10 days top-up to statutory allowance per year)
• Maternity Leave (18 weeks top-up to statutory allowance per case)
• Career development and education opportunities within the company
• English Language courses fully covered by the company upon Manager’s approval
• Premium Private Health Care
• Mental well-being program (iFeel)
• Onsite gym and spa
• Free parking close to the Nicosia offices, based on availability
• Free drinks-equipped kitchen in every floor building
• Eurobank benefits (if applicable)
• Employee discounts (e.g. restaurants, bars, etc.)
• Personal Gaming Account 
• Onsite canteen with subsidized prices for food and drinks
• Company events, Social Clubs
• Seniority Awards  
• Referral program - You can recommend the best talents to the company and receive a reward 

Please submit your CV in English to ensure smooth processing and review.

Job Overview

We are seeking a marketing analytics professional with a focus on data quality and AI-driven automation to improve marketing measurement, reporting, and decision-making. This role combines marketing analysis, data operations, and applied AI to ensure trusted, consistent data across multiple sources and to automate dashboards, attribution insights, and scalable analytical workflows.

Reports to

• Team Lead of Data & Marketing Technology

What will you do?

• Analyze marketing channels performance and deliver actionable recommendations
• Build and automate KPI reporting
• Support and automate experiment measurement (A/B, incrementality, creative testing)
• Design AI-powered automations for reporting, insight generation, anomaly detection, and campaign recommendations
• Own marketing/attribution data quality across sources (AppsFlyer + ad platforms), including validation and tracking troubleshooting
• Develop and maintain predictive models
• Partner with marketing, product, and engineering on tracking requirements, measurement plans, and documentation.
• Help maintain data pipelines/semantic layers; ensure metric definitions and transformation logic are clean and well-documented

What are we looking for?

• STEM education
• Strong foundation in marketing analytics: attribution, funnels, cohort/retention, LTV, ROAS/CAC, experimentation
• Hands-on experience with data analysis and automation (SQL + Python, BI tools, workflow automation)
• Familiarity with mobile attribution/measurement platforms (e.g., AppsFlyer) and multi-source marketing data integration
• Proactive mindset and eagerness to grow practical AI skills (ML fundamentals, LLM tooling, data quality automation)

What additional skills will help you stand out?

• Experience with warehouses (BigQuery/Snowflake), dbt, Airflow, or similar
• Experience with SKAdNetwork and privacy-safe attribution
• Experience operationalizing LLM workflows (prompting, evaluation, guardrails) for analytics use cases
• Experience with predictive modeling techniques (e.g., regression/classification, time-series forecasting, uplift/propensity modeling) and model evaluation

Work mode

• Hybrid (2-3 days of work from the office)
• This role is eligible for relocation & immigration support

Benefits

Benefits and perks are tailored to the local market and culture. Our benefits in Nicosia include:

• 21 days annual leave (additional days based on years of service: up to 25 days) 
• Additional paid time off (5 Personal Days, Birthday Leave, Marriage Leave, Compassionate Leave) 
• Sick Leave (10 days top-up to statutory allowance per year)
• Maternity Leave (18 weeks top-up to statutory allowance per case)
• Career development and education opportunities within the company
• English Language courses fully covered by the company upon Manager’s approval
• Premium Private Health Care
• Mental well-being program (iFeel)
• Onsite gym and spa
• Free parking close to the Nicosia offices, based on availability
• Free drinks-equipped kitchen in every floor building
• Hellenic Bank benefits (if applicable)
• Employee discounts (e.g. restaurants, bars, etc.)
• Personal Gaming Account 
• Onsite canteen with subsidized prices for food and drinks
• Company events, Social Clubs
• Seniority Awards  
• Referral program - You can recommend the best talents to the company and receive a reward 

Please submit your CV in English to ensure smooth processing and review.

Job Overview

We are seeking a marketing analytics professional with a focus on data quality and AI-driven automation to improve marketing measurement, reporting, and decision-making. This role combines marketing analysis, data operations, and applied AI to ensure trusted, consistent data across multiple sources and to automate dashboards, attribution insights, and scalable analytical workflows.

Reports to

• Team Lead of Data & Marketing Technology

What will you do?

• Analyze marketing channels performance and deliver actionable recommendations
• Build and automate KPI reporting
• Support and automate experiment measurement (A/B, incrementality, creative testing)
• Design AI-powered automations for reporting, insight generation, anomaly detection, and campaign recommendations
• Own marketing/attribution data quality across sources (AppsFlyer + ad platforms), including validation and tracking troubleshooting
• Develop and maintain predictive models
• Partner with marketing, product, and engineering on tracking requirements, measurement plans, and documentation.
• Help maintain data pipelines/semantic layers; ensure metric definitions and transformation logic are clean and well-documented

What are we looking for?

• STEM education
• Strong foundation in marketing analytics: attribution, funnels, cohort/retention, LTV, ROAS/CAC, experimentation
• Hands-on experience with data analysis and automation (SQL + Python, BI tools, workflow automation)
• Familiarity with mobile attribution/measurement platforms (e.g., AppsFlyer) and multi-source marketing data integration
• Proactive mindset and eagerness to grow practical AI skills (ML fundamentals, LLM tooling, data quality automation)

What additional skills will help you stand out?

• Experience with warehouses (BigQuery/Snowflake), dbt, Airflow, or similar
• Experience with SKAdNetwork and privacy-safe attribution
• Experience operationalizing LLM workflows (prompting, evaluation, guardrails) for analytics use cases
• Experience with predictive modeling techniques (e.g., regression/classification, time-series forecasting, uplift/propensity modeling) and model evaluation

Work mode

• Hybrid (2-3 days of work from the office) 
• This role is eligible for relocation & immigration support.

Benefits

Benefits and perks are tailored to the local market and culture. Our benefits in Belgrade include:

• Additional vacation days based on years of service at Wargaming: up to 5 days on top of the statutory minimum
• Additional paid time off (5 Personal Days, Birthday Leave, Marriage Leave, Compassionate Leave)
• Sick Leave Compensation, Maternity Leave Benefits  
• Premium Private Health Insurance
• Career development and education opportunities within the company
• English clubs and platform for learning languages
• Mental well-being program (iFeel)
• Commuting allowance
• Company events
• FitPass membership
• Discounts for employees
• Personal Gaming Account
• Coffee, fruits, and snacks in the office
• On-site canteen with subsidized prices for food and drinks
• Seniority Awards
• Referral program - you can recommend the best talents to the Company and receive a reward

Please submit your CV in English to ensure smooth processing and review.

The Pipeline Operations first-line team proactively monitors exceptions based on timeliness and data quality in a top-down manner, alongside managing our clients’ ever-changing priorities and corresponding queries. As an associate analyst, you will be responsible for managing day-to-day tasks focused on client service delivery related to Benchmark and Index solutions. You must ensure that your deliverables meet both client SLA requirements and team goals. Additionally, you will work with your team to deliver projects and help enhance workflow and procedures.  

Key Responsibilities  

BAU Management 

• Perform BAU activities with strong familiarity and adherence to existing protocols for Query and Exception Management. 

• Apply standard workflows to independently resolve simple queries. 

• Understand the logic behind product settings and replicate verification steps to identify and resolve failures. 

• Monitor alert timelines and accurately capture delay delivery.  

• Maintain consistent quality in task execution, aligned with internal BAU expectations.  

SLA Management 

• Provide timely updates for SLA‑bound client requests. 

• Ensure all activities meet agreed client turnaround expectations. 

 Project Management  

• Participate in team initiatives and contribute to project ideation aligned with roadmap goals. 

• Collaborate with cross‑functional teams to support project execution and improvements.  

Incident Management 

• Track incidents accurately and maintain clear understanding of incident detection and operational impact. 

• Follow standard procedures to detect issues and raise incident tickets appropriately. 

• Communicate incident details clearly and support root‑cause discussions when required.  

 Stakeholder Management  

• Demonstrate collaboration and confidence when working with team members and responding to internal stakeholders. 

• Follow structured communication guidelines for cross‑team coordination. 

• Provide detailed, context‑rich documentation when raising blockers or requesting support.  

 Change & Process Management 

• Support reviewing and updating internal knowledge documentation. 

• Understand historical fixes and propose potential solutions for exceptions identified. 

• Learn and adopt newly introduced tools, processes, and workflows. 

• Identify inefficiencies in BAU processes and suggest incremental improvements. 

Communication Management 

• Communicate professionally and clearly in client interactions while following internal communication guidelines. 

• Respond to basic client queries independently and escalate complex issues when needed. 

• Collaborate effectively with internal team members. 

Mentorship 

• Receive ongoing mentoring from senior team members. 

• Participate in development activities to build skills toward advanced responsibilities. 

 Skills & Competencies 

Technical Skills 

• Understanding of UI-based platforms, financial data workflows (benchmark and index is plus), and issue resolution processes 

• Familiarity with tools and reference systems (e.g., JIRA, Excel)  

Operational Skills 

• Strong attention to detail when handling exceptions and BAU workflows. 

• Ability to follow structured processes for SLA updates and incident processes. 

Soft Skills 

• Clear written and verbal communication. 

• Effective teamwork and cross‑department coordination. 

• Proactive issue‑identification mindset. 

• Openness to feedback and continuous learning. 

Experience & Qualifications 

• At least 12+ years' experience in data operations, client support, or financial data workflows preferred (but not required for junior tier). 

• Exposure to incident handling, BAU processes, or SLA‑driven client service a plus.
  
• Amenable to work on a hybrid schedule

Established in 2004, we are a tech pioneer offering world-class adult entertainment and games on some of the internet’s safest and most popular platforms. With the support of an international team of dynamic and collaborative innovators, we are on a mission to enable safe user experiences and empower our communities by celebrating diversity, inclusion, and expression — all while maintaining robust trust-and-safety protocols. 

We embrace the best of both worlds! Local talent can thrive in our collaborative office space with the flexibility of a hybrid work environment, while remote team members play an integral role in shaping our dynamic culture from afar. We have offices in Montreal (Quebec), Austin (Texas) and Nicosia (Cyprus).  

*A select number of positions require full-time in office attendance* 

We’re looking for a pragmatic and business-minded Sr. Legal Counsel to join our in-house legal team. In this role, you will partner with teams across the organization to provide practical legal guidance, support commercial initiatives, and help manage legal risk in a fast-moving technology environment. You’ll work on a broad range of matters including commercial contracting, intellectual property, and regulatory issues while helping the business move forward with confidence. Experience with emerging technologies, such as artificial intelligence, and a strong understanding of internet law will be considered valuable assets. 

What you'll be doing 

• Draft, review, and negotiate a variety of commercial agreements across the organization, including services agreements, license agreements, NDAs, intercompany agreements, and corporate and related legal documentation.
• Provide clear, practical legal advice to internal stakeholders on commercial, technology and intellectual property matters, including matters related to emerging technologies (e.g., artificial intelligence, machine learning) and internet law. 
• Support product, commercial, and strategic initiatives by identifying legal risks and proposing practical solutions. 
• Conduct legal research and prepare concise guidance on applicable laws, regulations and emerging legal issues. 
• Assist with discovery and due diligence in connection with litigation, audits, financing, and transactional matters. 
• Support intellectual property enforcement activities, including cease-and-desist letters and domain name dispute processes (e.g., UDRP or URS). 
• Monitor and advise on legal developments in the fields of artificial intelligence, data privacy, and internet law, to ensure compliance with evolving regulatory landscapes. 
• Contribute to the development and improvement of contract templates, legal playbooks and internal processes. 

What you'll need to be successful 

Must haves 

• 5-8 years of legal experience, ideally in commercial, technology, or intellectual property law. 
• Member in good standing of the Quebec or Ontario Bar. 
• Strong contract drafting and negotiation skills. 
• Excellent written and verbal communication skills in English, with the ability to explain legal concepts clearly to business stakeholders. 
• Bilingual (French and English). 
• Demonstrated ability to handle concurrent matters while meeting tight deadlines
• Proven track record working with diverse departments and operations teams to achieve business objectives.
• Ability to coordinate with external counsel and manage legal matters across different time zones (North America/Europe).
• Advanced proficiency with Microsoft Office. 

Nice to haves 

• Experience supporting common law jurisdictions. 
• Prior in-house experience in a global technology or digital company. 
• Experience advising on intellectual property or technology licensing matters. 
• Familiarity with legal issues relating to artificial intelligence, machine learning, blockchain, or other emerging technologies. 
• Experience advising on internet law, digital content regulation, or data privacy matters. 

As an equal opportunity employer, we celebrate diversity and are committed to creating an inclusive environment for all employees

In this role you may be exposed to adult content

Established in 2004, we are a tech pioneer offering world-class adult entertainment and games on some of the internet’s safest and most popular platforms. With the support of an international team of dynamic and collaborative innovators, we are on a mission to enable safe user experiences and empower our communities by celebrating diversity, inclusion, and expression — all while maintaining robust trust-and-safety protocols. 

We embrace the best of both worlds! Local talent can thrive in our collaborative office space with the flexibility of a hybrid work environment, while remote team members play an integral role in shaping our dynamic culture from afar. We have offices in Montreal (Quebec), Austin (Texas) and Nicosia (Cyprus).  

*A select number of positions require full-time in office attendance* 

We’re looking for a pragmatic and business-minded Legal Counsel to join our in-house legal team. In this role, you will partner with teams across the organization to provide practical legal guidance, support commercial initiatives, and help manage legal risk in a fast-moving technology environment. You’ll work on a broad range of matters including commercial contracting, intellectual property, and regulatory issues while helping the business move forward with confidence. Experience with emerging technologies, such as artificial intelligence, and a strong understanding of internet law will be considered valuable assets. 

What you'll be doing 

• Draft, review, and negotiate a variety of commercial agreements across the organization, including services agreements, license agreements, NDAs, intercompany agreements, and corporate and related legal documentation.
• Provide clear, practical legal advice to internal stakeholders on commercial, technology and intellectual property matters, including matters related to emerging technologies (e.g., artificial intelligence, machine learning) and internet law. 
• Support product, commercial, and strategic initiatives by identifying legal risks and proposing practical solutions. 
• Conduct legal research and prepare concise guidance on applicable laws, regulations and emerging legal issues. 
• Assist with discovery and due diligence in connection with litigation, audits, financing, and transactional matters. 
• Support intellectual property enforcement activities, including cease-and-desist letters and domain name dispute processes (e.g., UDRP or URS). 
• Monitor and advise on legal developments in the fields of artificial intelligence, data privacy, and internet law, to ensure compliance with evolving regulatory landscapes. 
• Contribute to the development and improvement of contract templates, legal playbooks and internal processes. 

What you'll need to be successful 

Must haves 

• 3–5 years of legal experience, ideally in commercial, technology, or intellectual property law. 
• Member in good standing of the Quebec or Ontario Bar. 
• Strong contract drafting and negotiation skills. 
• Excellent written and verbal communication skills in English, with the ability to explain legal concepts clearly to business stakeholders. 
• Bilingual (French and English). 
• Demonstrated ability to handle concurrent matters while meeting tight deadlines
• Proven track record working with diverse departments and operations teams to achieve business objectives.
• Ability to coordinate with external counsel and manage legal matters across different time zones (North America/Europe).
• Advanced proficiency with Microsoft Office. 

Nice to haves 

• Experience supporting common law jurisdictions. 
• Prior in-house experience in a global technology or digital company. 
• Experience advising on intellectual property or technology licensing matters. 
• Familiarity with legal issues relating to artificial intelligence, machine learning, blockchain, or other emerging technologies. 
• Experience advising on internet law, digital content regulation, or data privacy matters. 

As an equal opportunity employer, we celebrate diversity and are committed to creating an inclusive environment for all employees

In this role you may be exposed to adult content

Established in 2004, we are a tech pioneer offering world-class adult entertainment and games on some of the internet’s safest and most popular platforms. With the support of an international team of dynamic and collaborative innovators, we are on a mission to enable safe user experiences and empower our communities by celebrating diversity, inclusion, and expression — all while maintaining robust trust-and-safety protocols. 

We embrace the best of both worlds! Local talent can thrive in our collaborative office space with the flexibility of a hybrid work environment, while remote team members play an integral role in shaping our dynamic culture from afar. We have offices in Montreal (Quebec), Austin (Texas) and Nicosia (Cyprus). 

 *A select number of positions require full-time in office attendance* 

The Data Warehouse Services team plays a vital role in our organization. They are responsible for storing vast quantities of data from many sources and responsible for disseminating data across the organization to various different groups. They are one of the backbones of data at our organization and they are seeking a Senior Data Analyst to join their team. 

What you'll be doing: 

• Collaborate with internal stakeholders including; Directors, Analysts, and Developers to understand business objectives and requirements, and help define the strategy, content, and features for our reporting environments. 
• Engage with business partners at all levels to discuss and clarify data analysis, needs and requirements. 
• Analyze data structures and content from data marts to support business intelligence initiatives.
• Thrive in a fast-paced environment, where multitasking and adaptability are essential. 
• Participate in brainstorming sessions to define functional requirements, organize content, map process flows, and specify report features. 
• Develop and optimize queries to investigate data issues or new reporting structures for various business units.  
• Work closely with Database Administrators and Developers to estimate time and effort for report projects and refining these estimates throughout the project.  
• Collaborate with Project Managers to track project status, identify potential risks,and resolve issues as they arise. 
• Become a subject matter expert in relevant business domains and reporting tools.  
• Assist in coordinating and maintaining development roadmaps to ensure alignment with business goals. 

What you'll need to be successful: 

Must Haves: 

• 5+ years of experience in a similar role. 
• Knowledge of tools to create, extract, and analyze from SQL Server / Excel / PowerBI / Fabric / Cubes. 
• Strong customer support experience. 
• Understanding Data flow Concepts. 
• Understanding Business Model Concepts. 

As an equal opportunity employer, we celebrate diversity and are committed to creating an inclusive environment for all employees  

In this role you may be exposed to adult content  

Established in 2004, we are a tech pioneer offering world-class adult entertainment and games on some of the internet’s safest and most popular platforms. With the support of an international team of dynamic and collaborative innovators, we are on a mission to enable safe user experiences and empower our communities by celebrating diversity, inclusion, and expression — all while maintaining robust trust-and-safety protocols. 

We embrace the best of both worlds! Local talent can thrive in our collaborative office space with the flexibility of a hybrid work environment, while remote team members play an integral role in shaping our dynamic culture from afar. We have offices in Montreal (Quebec), Austin (Texas) and Nicosia (Cyprus). 

 *A select number of positions require full-time in office attendance* 

The Data Warehouse Services team plays a vital role in our organization. They are responsible for storing vast quantities of data from many sources and responsible for disseminating data across the organization to various different groups. They are one of the backbones of data at our organization and they are seeking a Senior Data Analyst to join their team. 

What you'll be doing: 

• Collaborate with internal stakeholders including; Directors, Analysts, and Developers to understand business objectives and requirements, and help define the strategy, content, and features for our reporting environments. 
• Engage with business partners at all levels to discuss and clarify data analysis, needs and requirements. 
• Analyze data structures and content from data marts to support business intelligence initiatives.
• Thrive in a fast-paced environment, where multitasking and adaptability are essential. 
• Participate in brainstorming sessions to define functional requirements, organize content, map process flows, and specify report features. 
• Develop and optimize queries to investigate data issues or new reporting structures for various business units.  
• Work closely with Database Administrators and Developers to estimate time and effort for report projects and refining these estimates throughout the project.  
• Collaborate with Project Managers to track project status, identify potential risks,and resolve issues as they arise. 
• Become a subject matter expert in relevant business domains and reporting tools.  
• Assist in coordinating and maintaining development roadmaps to ensure alignment with business goals. 

What you'll need to be successful: 

Must Haves: 

• 5+ years of experience in a similar role. 
• Knowledge of tools to create, extract, and analyze from SQL Server / Excel / PowerBI / Fabric / Cubes. 
• Strong customer support experience. 
• Understanding Data flow Concepts. 
• Understanding Business Model Concepts. 

As an equal opportunity employer, we celebrate diversity and are committed to creating an inclusive environment for all employees  

In this role you may be exposed to adult content  

About the Role:

We’re looking for a Product Manager who operates where data, strategy, and customer value meet. You’ll own and evolve our analytics domain, shaping the tools and experiences that transform raw data into clear, actionable insight. 

As the leader of the in-product Analytics team, you’ll push an already market-leading capability further by evolving dashboards from static reporting to intelligent systems powered by trend detection, predictive forecasting, anomaly identification, AI-generated insights and prescriptive recommendations that proactively guide customer decisions.

You will own one of Wrike’s most strategically important and highly adopted feature areas, used by our most active users across more than 17,000 customer accounts. This is not incremental optimization, it’s full ownership of the analytics experience end to end, from vision and data foundations to customer-facing insight delivery. You’ll set the direction, make the trade-offs, and drive execution for a capability that directly impacts enterprise decision-making, retention, and expansion.

Our Work Style:

You will have full ownership of the analytics roadmap and prioritization, with dedicated engineering and design resources aligned to this domain. This role operates with high autonomy and executive visibility, shaping not only feature delivery but the long-term direction of analytics across the Wrike platform.

Your Impact:

• Product strategy & roadmap: define and own the long-term vision and prioritization for Wrike’s in-product analytics, with a clear mandate to evolve the experience through AI-powered capabilities such as natural language querying, automated insight generation, forecasting and intelligent recommendations.

• Dashboard & visualization experience: lead the design and evolution of intuitive dashboard experiences, including customizable widgets (charts, tables, calendars), dynamic filtering/parameters, calculated fields, trend views, KPI blocks, and pivot capabilities that help customers understand and act on their data.

• Analytical infrastructure: Ensure the reliability and scalability of the data foundation powering customer-facing analytics, including well-structured data models, performant pipelines, real-time synchronization where applicable, and precise aggregation logic. Own and manage strategic partnerships with analytics technology providers such as Sisense and Snowflake to guarantee seamless integration, performance, and long-term platform evolution.

• Stakeholder engagement & adoption: Work with UX research, customer success, sales and enterprise customers to validate dashboard use cases, gather feedback on analytical needs and pain points, and drive adoption and value realization of analytics capabilities.

Your Qualifications:

• Experience: 4+ years of product management, preferably with SaaS products, with a strong track record in customer-facing analytics or reporting. 
• Customer-Centric Mindset: Strong empathy for customers and a passion for delivering exceptional user experiences.
• Product Discovery: You are experienced in conducting market research and user interviews to identify customer needs and pain points. You are also experienced in testing and validating potential solutions with real users to ensure that they effectively address the identified needs.
• Practical AI experience: Hands-on experience with leveraging AI technologies to streamline work and experience with the creation of AI-powered features.
• Collaboration Skills: Ability to work well with cross-functional teams and communicate effectively with many partners across different parts of the organization.

Why this Role is Unique:

• Intelligence transformation: lead Wrike’s evolution from reporting dashboards to proactive, AI-powered decision support.
• Strategic area ownership: Own a highly adopted, business-critical product area used across 17,000+ customer accounts.
• End-to-End scope: Shape everything from customer-facing insight experiences to underlying data models, pipelines, and strategic analytics partnerships.
• High autonomy, high visibility: Drive roadmap and long-term direction with dedicated resources and meaningful executive exposure.

Why Join Wrike?

• 25 calendar days of paid vacation
• Sick Leave Compensation (5 Paid Uncertified Sick Days)
• Parental Leave: 18 Weeks Maternity / 4 Week Paternity 
• 2 Volunteer Days
• Medical Insurance (Employees + Dependents)
• Hybrid Working Model
• School Allowance (Up to €600/month for school aged kids)
• Simcard w/ Unlimited Internet Access for active employees
• Office Lunch Allowance (via Wolt) on Wednesdays / Thursdays

What’s next?

• Exploratory call with a Recruiter 
• Meeting with Product Director
• Panel Interview with our representatives of Engineering & Design
• Home Task
• Final Interview with CP
  
  

Your recruitment buddy will be Alexandra Vorobyova, Lead Recruiter.



#LI-AV1

The Opportunity 

The DevSecOps Engineer role has been created to embed security into our engineering, DevOps and cloud delivery pipelines. Working closely with our Development, DevOps, Infrastructure and Security teams, you will engineer, automate and maintain security controls across our CI/CD pipelines, cloud workloads and application lifecycle. 

This position is critical in uplifting our secure by design practices, reducing vulnerabilities, and ensuring our rapidly evolving development environments adhere to best-in-class security standards. (Infosec presentations highlight the explicit gap for DevSecOps capability and security integration into Dev and Cloud projects).

Key Responsibilities

• Integrate security controls into CI/CD pipelines (Azure DevOps, GitHub Actions, Jenkins or equivalent). 
• Implement automated SAST, SCA, DAST, container scanning and secrets management controls. (Referenced in secure development lifecycle expectations.)   
• Work with Development and DevOps teams to ensure secure design principles, threat modelling and secure coding practices are embedded early in the lifecycle. 
• Engineer and maintain tooling for vulnerability management across code, containers, pipelines and cloud workloads. 
• Automate security guardrails across Azure resources, Kubernetes clusters, API gateways, serverless workloads and service meshes. 
• Support and enhance the deployment of security policies (IAM, key vaults, network controls, hardening baselines). 
• Partner with engineering squads to review architecture changes and ensure security requirements are addressed. 
• Contribute to incident response activities where application or pipeline security is implicated. 
• Contribute to uplift of our secure engineering policies, developer training and SSDLC processes. (Supports expectations stated in internal assessments and training docs).

Requirements:

• Experienced in DevOps or platform engineering with a strong security mindset. 
• Hands-on experience with at least one CI/CD platform (Azure DevOps preferred). 
• Good understanding of application security principles (OWASP Top 10, SANS/CWE Top 25). 
• Experience integrating or running security scanners: SAST, SCA, DAST, container scanning, IaC scanning. 
• Experience with infrastructure as code (Terraform, ARM/Bicep, Helm). 
• Familiar with cloud security (preferably Azure) and container security best practices. 
• Capable of supporting vulnerability management processes and remediation workflows. 
• Ability to collaborate with Software Engineering, DevOps, SRE, Cloud and Security teams. 
• Strong communicator able to translate risk into engineering friendly language. 

Nice to Have:

• Kubernetes (AKS), service mesh, container runtime security. 
• Experience integrating security telemetry into SIEM/SOAR pipelines. 
• Exposure to Zero Trust design principles. 
• Threat modelling and automated security testing frameworks. 

We’re looking for an analytical and solutions-driven Courier Operations Manager with excellent leadership and interpersonal skills to lead the Courier Function of Bolt Food Cyprus. This is a highly strategic and execution-heavy role where you will manage the performance of our courier network, scale operations to new cities, and build a lean, high-performing team that delivers operational excellence on the ground. You’ll work closely with the Country Manager and various local and global stakeholders to shape the future of Bolt Food’s last-mile logistics in Cyprus.

With over 200 million customers in 50+ countries, Bolt is one of the fastest-growing tech companies in Europe and Africa. And it's all thanks to our people.

We believe in creating an inclusive environment where everyone is welcome, regardless of race, colour, religion, gender identity, sexual orientation, age, or disability.

Our ultimate goal is to make cities for people, not cars, and we need your help to achieve this mission!

You will be the owner of courier operations end-to-end — from process design to team development, execution, and performance management. You’ll start by managing a highly technical Courier Operations Specialist and gradually expand the team by identifying skill gaps and hiring accordingly. We’re seeking someone who can seamlessly switch between deep analytical problem-solving and on-the-ground leadership. You must be comfortable speaking with couriers, analysing their performance data, and building robust supply models to improve efficiency and earnings.

Expected travel to key operational zones in Cyprus will be required — you should be excited to spend time with couriers in the field, not just behind a laptop.

• Launch, manage, and scale courier operations across the local market in Cyprus.
• Create, improve, and optimise courier operations processes.
• Monitor and enhance key delivery metrics to improve efficiency and ensure an excellent experience for users, couriers, and partners (restaurants & groceries).
• Identify operational blockers such as supply forecasting and solve them by leading from the front — be ready to roll up your sleeves and work hands-on.
• Develop operational and financial models focused on optimising each component of the delivery process.
• Collaborate with cross-functional teams to advance courier operation-related goals.

• You have a degree in Business Administration, Finance, Supply Chain, or a related field.
• You have 3+ years of relevant experience in operations, commercial, last-mile delivery, logistics, consultancy, or analytics.
• You are an analytical thinker who loves solving complex problems (advanced Excel/Google Sheets skills required; Looker/PowerBI/Tableau are a plus).
• You are an owner who proactively seeks to improve processes and handle business challenges.
• You have strong stakeholder management, negotiation, and overall communication skills.
• You have excellent verbal and written communication skills in English; knowledge of Greek is a plus.

Experience is important, but what we really look for is drive, intelligence, and integrity. So even if you don’t tick every box, please consider applying!

• Play a direct role in shaping the future of mobility.
• Impact millions of customers and partners in 600+ cities across 50+ countries.
• Work in fast-moving autonomous teams with some of the smartest people in the world.
• Accelerate your professional growth with unique career opportunities.
• Get a rewarding salary and stock option package that lets you focus on doing your best work.
• Enjoy the flexibility of working in a hybrid mode with a minimum of 2 days in the office each week to foster strong connections and teamwork.
• Take care of your physical and mental health with our wellness perks.

*Some perks may differ depending on your location and role.