About this Job

The Property Caretaker supports an assigned portfolio of vacation rental properties with responsibilities including all aspects of property management, including owner and guest relations, maintenance, and housekeeping. Supports cross-functionally across the team.

This job serves the Waterville Valley, NH market. 

Compensation

• $22 / hour. Actual pay will vary based on a candidate's skill, experience, education and/or location.
• Up to $100 per month car allowance for eligible employees.
• More benefits and company perks information below.

Essential Job Functions

• Assists in the daily operations of the assigned portfolio of homes. Identify areas for improvement, assisting managers in process enhancements to drive efficiency and quality outcomes.
• Support the team with escalated guest and homeowner concerns by responding to emails, calls and tickets.
• Perform light home maintenance (light bulbs, fix door hinges, unclog a toilet, etc).
• Conduct regular inspections prior to guest and owner arrivals.
• Works to resolve guest and homeowner concerns by responding to emails, calls and tickets. Partners with the management team on escalated issues. 
• Partners and assists your Business Development Representative and management team when new units join the portfolio.
• Supports cross-functionally across the team as needed.
• Other duties as assigned because every day is different in hospitality!

Skills + Qualifications 

• Experience working in hotel, hospitality, vacation or similar industry is highly preferred.
• Minimum 1 year experience in housekeeping, maintenance or similar role. 
• Excellent time management skills with the ability to change activity frequently and cope with interruptions.
• Strong attention to detail.
• Tech-savvy with experience using various digital systems and applications and comfortable using mobile apps, tablets, and various software platforms.
• This role involves frequent travel between worksites, so reliable personal transportation is essential.
• Dependable and prepared. Showing up on time and ready to go is key to creating great stays for our guests and peace of mind for our homeowners.
• Must be dependable, self-motivated, and able to work independently while contributing positively to a collaborative team environment.
• Comfortable talking to people—online or in person—and being able to share information in a way that’s clear, thoughtful, and represents the company in a positive way always.

Workplace Environment + Physical Requirements

• Work may take place indoors or outdoors, in a variety of settings including private homes, resorts, offices, and laundry facilities — often in varying weather conditions.
• We’re in hospitality and our schedules can change based on guest and homeowner needs. Shifts may include early mornings, evenings, weekends, and holidays. We require flexibility to support this.
• Reliable transportation required.
• Regular travel within the locally assigned market and / or region.
• Ability to move freely (balancing, climbing, crawling, driving, squatting, standing, stooping, walking, bending, pushing, pulling, reaching, and repetitive hand/finger motions) and lift up to a maximum of fifty (50) pounds without assistance.

Benefits + Perks

• Health/dental/vision insurance based on hours worked
• Employer Sponsored & Voluntary Supplemental Benefits based on hours worked
• 401K retirement savings plan with immediate 100% company match on the first 4% you contribute
• Health & Dependent Care Flexible Spending Accounts based on hours worked
• Paid Vacation & Sick Time
• Employee Assistance Program (EAP)
• Employee Discounts
• Please visit our careers page to review our full benefits offerings

The Opportunity

As a Medical Assistant at One Medical (internally referred to as Lab Services Specialist / Member Support Specialist) at one of our offices, you’ll provide an exceptional experience for our patients and help them accomplish an important part of their care journey by providing venipuncture as well as other clinical support services. You will be an ambassador for patients, with a mastery of human connection and a strong drive for service. You will remove barriers to care, resulting in a truly exceptional in-office patient experience. You are the steward of the space and ensure the look and feel of the office lobby are on brand with the One Medical experience. You will be the first point of contact for our patients, as well as provide any other support as requested by the Practice Coordinator, Operations Manager, or providers.

You are a strong team player and use your innovative problem solving skills to tackle various tasks and challenges. You combine excellent specimen collection technique with tactful interpersonal skills during every interaction with your patients, at both the front desk and in the lab. You have a strong grasp of verbal and written communication. You are able to identify opportunities and deliver on customer-centric solutions while using empathy, focus, and compassion in all interactions with patients and teammates. You bring self-awareness to your daily work to utilize your strengths and develop your areas of opportunity. You thrive in cultures that focus on feedback and growth and are nimble in their approach to respond to the needs of the patients and team. You have an unwavering drive to help and serve others and create amazing moments for our members and teammates. If this sounds like you, we would love to connect.

What you’ll likely work on:

• Use impeccable C-I-CARE (a framework containing the key elements of a great interaction and effective communication that we use with patients and each other) in all patient interactions, both clinical and administrative,  and ensure a fluid and positive in-office experience through patient intake, same day schedule management, appropriate follow up scheduling, strong knowledge of billing and insurance, monitoring patient feedback and assisting with outreach as necessary
• Provide best in class venipuncture services on a population ranging from pediatrics to geriatrics, depending on the office location
• Perform and assist with extended scope duties such as, but not limited to non-blood specimen collection, EKGs/ECGs, vitals, ear lavages, vaccines, PPD tests, and swabs
• Maintain high standards of in-office care through proper specimen labeling, handling and processing, inventory upkeep, and tool sterilization
• Continue to care for our members beyond the lab room by answering patient messages, following up on lab cases and assisting our providers and virtual medical team with clerical duties such as, but not limited to biometric screening forms, medical record and consult review, billing inquiries, and DOH reporting
• All front of house duties including check in/check out, insurance verification, printing/paperwork tasks, prepping tests, tasking to service level expectations etc
• Contribute to team development through rounding, attending team huddles, participating in team problem solving, supporting in office providers with ad hoc asks, etc. 
• Perform opening and closing duties/daily office upkeep as required, including maintaining the look and feel of both patient and employee facing spaces, restocking supplies, and organization
• Master our technology suite including, but not limited to Slack, G-suite, Zoom, Circulation, RingCentral, and our Electronic Medical Record System, in order to interact with team members and complete daily work

These responsibilities are intended to describe the general nature and level of work being performed by personnel assigned to this job classification. They are not to be construed as an exhaustive list of job duties performed by personnel in this classification. Other job related duties may be assigned by management.

What you’ll need:

• At least 6 months of relevant experience as a Medical Assistant or Phlebotomist outside of a training/externship environment
• Strong customer service skills, including ability to establish and maintain effective customer relationships and deliver customer-centric solutions
• Strong written and verbal communication skills 
• A High School Diploma or equivalent 
• Proficiency in computer technology such as typing, navigating the internet and using multiple software systems simultaneously
• Experience working on collaborative, diverse, multi-disciplinary teams (additional experience with remote teams a plus) 
• A proven ability to display confidence and instill trust during the collection process while delivering individualized, human-centered, customer-focused care 
• A proven track record of persisting through change, consistently stepping up to take action on challenges, and learning quickly and effectively when faced with new situations or tasks

Competitive salary: $19 - $21/hour based on a full time schedule.

This is a full time role (40 hrs/week) with 8 hr shifts generally taking place Monday - Friday between 7:30am-5:30pm based in our Hanover, NH office located adjacent to Dartmouth's campus.

The Opportunity

As a One Medical Lab Services Specialist / Member Support Specialist at one of our offices, you’ll provide an exceptional experience for our patients and help them accomplish an important part of their care journey by providing venipuncture as well as other clinical support services. You will be an ambassador for patients, with a mastery of human connection and a strong drive for service. You will remove barriers to care, resulting in a truly exceptional in-office patient experience. You are the steward of the space and ensure the look and feel of the office lobby are on brand with the One Medical experience. You will be the first point of contact for our patients, as well as provide any other support as requested by the Practice Coordinator, Operations Manager, or providers.

You are a strong team player and use your innovative problem solving skills to tackle various tasks and challenges. You combine excellent specimen collection technique with tactful interpersonal skills during every interaction with your patients, at both the front desk and in the lab. You have a strong grasp of verbal and written communication. You are able to identify opportunities and deliver on customer-centric solutions while using empathy, focus, and compassion in all interactions with patients and teammates. You bring self-awareness to your daily work to utilize your strengths and develop your areas of opportunity. You thrive in cultures that focus on feedback and growth and are nimble in their approach to respond to the needs of the patients and team. You have an unwavering drive to help and serve others and create amazing moments for our members and teammates. If this sounds like you, we would love to connect.

What you’ll likely work on:

• Use impeccable C-I-CARE (a framework containing the key elements of a great interaction and effective communication that we use with patients and each other) in all patient interactions, both clinical and administrative,  and ensure a fluid and positive in-office experience through patient intake, same day schedule management, appropriate follow up scheduling, strong knowledge of billing and insurance, monitoring patient feedback and assisting with outreach as necessary
• Provide best in class venipuncture services on a population ranging from pediatrics to geriatrics, depending on the office location
• Perform and assist with extended scope duties such as, but not limited to non-blood specimen collection, EKGs/ECGs, vitals, ear lavages, vaccines, PPD tests, and swabs
• Maintain high standards of in-office care through proper specimen labeling, handling and processing, inventory upkeep, and tool sterilization
• Continue to care for our members beyond the lab room by answering patient messages, following up on lab cases and assisting our providers and virtual medical team with clerical duties such as, but not limited to biometric screening forms, medical record and consult review, billing inquiries, and DOH reporting
• All front of house duties including check in/check out, insurance verification, printing/paperwork tasks, prepping tests, tasking to service level expectations etc
• Contribute to team development through rounding, attending team huddles, participating in team problem solving, supporting in office providers with ad hoc asks, etc. 
• Perform opening and closing duties/daily office upkeep as required, including maintaining the look and feel of both patient and employee facing spaces, restocking supplies, and organization
• Master our technology suite including, but not limited to Slack, G-suite, Zoom, Circulation, RingCentral, and our Electronic Medical Record System, in order to interact with team members and complete daily work

These responsibilities are intended to describe the general nature and level of work being performed by personnel assigned to this job classification. They are not to be construed as an exhaustive list of job duties performed by personnel in this classification. Other job related duties may be assigned by management.

What you’ll need:

• At least 6 months of relevant experience as a Medical Assistant or Phlebotomist outside of a training/externship environment
• Strong customer service skills, including ability to establish and maintain effective customer relationships and deliver customer-centric solutions
• Strong written and verbal communication skills 
• A High School Diploma or equivalent 
• Proficiency in computer technology such as typing, navigating the internet and using multiple software systems simultaneously
• Experience working on collaborative, diverse, multi-disciplinary teams (additional experience with remote teams a plus) 
• A proven ability to display confidence and instill trust during the collection process while delivering individualized, human-centered, customer-focused care 
• A proven track record of persisting through change, consistently stepping up to take action on challenges, and learning quickly and effectively when faced with new situations or tasks

Competitive salary: $19.00 - $21.00 per hour based on a full time schedule.

This is a full time role (40 hrs/week) with 8 hr shifts generally taking place Monday - Friday between 7:30am-5:30pm based in our Hanover, NH office located adjacent to Dartmouth's campus. 

The Opportunity 

As a Medical Receptionist, you will be the first face a patient or visitor sees when they walk into one of our clinics. Working alongside the clinical team, you will be responsible for greeting patients and visitors, completing patient registration, updating new and existing patient records, collecting payment, and ensuring patients with or without pre-existing reservations are seen in a timely manner.  

This is the perfect opportunity for someone who's looking to get their foot in the door at a growing medical company or someone looking to kickstart their career in customer service or the medical field. If you enjoy working with people, staying organized, and are a pro at multi-tasking, we encourage you to apply!    

Your Impact 

• Patient Interaction: Engage with patients in a welcoming and professional manner, addressing inquiries and providing assistance both in person and over the phone. 
  • Welcome and greet patients to the clinic with a friendly and professional demeanor.
  • Register patients efficiently, ensuring completion of all required forms with accurate information.
  • Handle insurance and billing inquiries, providing clear and concise information to patients.
  • Aid ill or distraught patients as necessary and with available resources.
• Payment Collection: Collect payments, insurance co-pays, and prescription charges following clinic financial policies.
  • Proactively and confidently request a card on file, follow-up on patient balances, and ensure timely patient payments.
• Clinic Coordination & Collaboration: Collaborate with the healthcare team to ensure seamless patient flow and efficient clinic operations, contributing to a positive and organized environment.
  • Manage patient reservations (online and walk-in) and registration, optimizing patient satisfaction and provider schedules.
  • Assist in scheduling specialist referrals as needed for patient follow-up.
  • Work with attention to detail in all tasks, navigating between multiple software systems to follow protocols established by our occupational health partners in support of our Employer Services team.
• Front Desk Management:
  • Answer and direct phone calls in a professional and timely manner.
  • Keep the reception area organized and tidy, creating a welcoming environment for patients.
  • Perform various administrative duties, including photocopying, filing, and maintaining daily activity logs.
• CMD Technology & Offerings Expert:
  • Become familiar with scope of services provided at CMD and costs affiliated with all services.
  • Navigate and utilize various software systems for reservation scheduling and electronic medical records.  

Required Availability 

• Must be able to work 12-hour shifts in consecutive and or non-consecutive days:
  • For full-time: Must be able to work three (3) 12-hour shifts a week with at least four (4) shifts a month on a Saturday or Sunday. 
  • For part-time: Must be able to work two (2) 12-hour shifts per week with at least two (2) shifts a month on a Saturday or Sunday. 
  • For per diem: Must be able to work four (4) 12-hour shifts per month, ideally working one (1) shift each week. 
• Flexibility to work nights, weekends, holidays. 
• When needed, must be able to work at a minimum of three (3) other ConvenientMD locations within a one (1) hour travel distance from your primary clinic.
• Required to travel for training shifts which will occur outside of your primary clinic within a one (1) hour commute.  

Who You Are 

• Education: High School Diploma or GED required.
• Proactive and confident communicator (written and verbal): Foreshadows and elevates concerns as they arise, unafraid of professional directness both with colleagues and patients.
• Detail-oriented with excellent organizational skills: Ability to juggle and prioritize multiple high-priority tasks and handle a fast-paced work environment.
• Compassionate, authentic, and patient focused: Supports patients through kindness; demonstrating understanding for others and contributing to the creating a community of belonging.
• Technically savvy: Proficient with Microsoft Office Suite or related software.
• Effective communicator and cross collaborator: Ability to establish and maintain positive relationships with patients, team members, and stakeholders across the organization.
• Excellent team player: You enjoy collaborating with others and being a part of a strong team dynamic.
• Driven and self-motivated: Capable of working independently, possess a level of initiative and enthusiasm to help drive results. Actively identifying better ways of working. Uses resourced to achieve the best outcomes for patients, the team, and the organization.
• Strong analytical and problem-solving skills: Able to comprehend, interpret, and apply the appropriate sections of applicable laws, guidelines, regulations, ordinances, and policies.
• Trustworthy: Ability to maintain confidentiality and handle all patient information in accordance with HIPAA regulations.  

Bonus Qualifications 

• Medical Receptionist certification
• Previous experience in a medical receptionist role or similar customer service position
• Familiarity with medical terminology and basic knowledge of insurance processes
• Experience using electronic records management software and other related programs used for medical registration and collection of HIPAA documentation
• Experience working with insurance billing and coding information

The Opportunity 

We believe primary care needs to move beyond conventional thinking to truly center around each patient's personal needs. Our Advanced Primary Care (APC) model challenges the status quo, combining modern clinics with cutting-edge technology to provide high-quality, team-based care. By integrating in-person and virtual primary care with urgent care, we aim to deliver personalized, hands-on care that proactively educates, connects patients with resources, and simplifies the complexities of downstream care. Join us as a Licensed Practical Nurse (LPN) and be part of this innovative approach to redefining healthcare.     

Your Impact  

• Patient Care & Triage: Conduct comprehensive patient triage by taking vital signs, documenting medical history, and performing observational examinations to identify immediate healthcare needs. 
  • Assist with patient exams, ensuring all necessary equipment and documentation are prepared, while supporting providers during testing and procedures. 
• Clinical Procedures: 
  • Perform diagnostic and testing procedures, including vision, hearing, drug screens, breath alcohol testing, spirometry, and more. 
  • Execute point-of-care testing such as strep, flu, RSV, SARS-CoV-2, glucose, lipid panel, and urinalysis. 
  • Provide cardiac and airway management, including ECGs, AED use, nebulizer treatments, and oxygen administration. 
  • Deliver wound care assessments, immunizations, and medication administration per federal and state regulations. 
• Patient Engagement & Documentation: Assist with patient inquiries, communicate test results, and explain medication or therapy plans. 
  • Maintain accurate electronic medical records, documenting patient histories and treatment details. 
  • Observe and report changes in patients' conditions, taking necessary action as needed. 
• Clinic Operations: 
  • Ensure medical instruments and equipment are clean, sterilized, and maintained per organizational policies. 
  • Maintain a stocked and sterile workspace, supporting smooth clinic operations. 
• Collaboration with Clinical Team: Work closely with other members of the clinical team to ensure seamless coordination of patient care.  
  • Communicate effectively and efficiently with providers and other healthcare professionals to relay patient information and updates. 
  • Welcome and support the training of new team clinic team members.

Required Availability

• Candidates must have full-time availability during clinic operating hours, Monday through Friday, from 7:30am to 5:00pm. To ensure seamless patient care and clinic readiness, team members can generally expect to work from 7:15am to 5:15pm, including time for opening and closing procedures. While the schedule primarily aligns with these hours, flexibility may occasionally be required to meet patient and team needs
• This position will follow a four day, 10 hour schedule.  

Who You Are  

• Education: High school diploma or GED required.  
• Certification or demonstrated prior experience: State licensed practical nurse (LPN) with prior experience placing and monitoring IVs. For Maine and New Hampshire only, must be IV certified. 1-2 years of patient triage experience in a primary care setting preferred. 
• Basic Life Support (BLS) certification: American Heart Association or American Red Cross BLS certification. We do not accept CPR, ACLS certifications, or online only classes.  
• Compassionate, authentic, and patient focused: Supports patients through kindness; demonstrating understanding for others and contributing to the creating a community of belonging.  
• Proactive and confident communicator (written and verbal): Foreshadows and elevates concerns as they arise, unafraid of professional directness both with colleagues and patients.   
• Trustworthy: Ability to maintain confidentiality and handle all patient information in accordance with HIPAA regulations.  
• Effective communicator and cross collaborator: Ability to establish and maintain positive relationships with patients, team members, and stakeholders across the organization.  
• Excellent team player: Enjoys collaborating with others and being a part of a strong team dynamic.  
• Technically savvy: Proficient with Microsoft Office Suite or related software, experience with or ability to learn NextGen as well as other business systems. 

The Opportunity 

We believe primary care needs to move beyond conventional thinking to truly center around each patient's personal needs. Our Advanced Primary Care (APC) model challenges the status quo, combining modern clinics with cutting-edge technology to provide high-quality, team-based care. By integrating in-person and virtual primary care with urgent care, we aim to deliver personalized, hands-on care that proactively educates, connects patients with resources, and simplifies the complexities of downstream care. Join us as a Licensed Practical Nurse (LPN) and be part of this innovative approach to redefining healthcare.     

Your Impact  

• Patient Care & Triage: Conduct comprehensive patient triage by taking vital signs, documenting medical history, and performing observational examinations to identify immediate healthcare needs. 
  • Assist with patient exams, ensuring all necessary equipment and documentation are prepared, while supporting providers during testing and procedures. 
• Clinical Procedures: 
  • Perform diagnostic and testing procedures, including vision, hearing, drug screens, breath alcohol testing, spirometry, and more. 
  • Execute point-of-care testing such as strep, flu, RSV, SARS-CoV-2, glucose, lipid panel, and urinalysis. 
  • Provide cardiac and airway management, including ECGs, AED use, nebulizer treatments, and oxygen administration. 
  • Deliver wound care assessments, immunizations, and medication administration per federal and state regulations. 
• Patient Engagement & Documentation: Assist with patient inquiries, communicate test results, and explain medication or therapy plans. 
  • Maintain accurate electronic medical records, documenting patient histories and treatment details. 
  • Observe and report changes in patients' conditions, taking necessary action as needed. 
• Clinic Operations: 
  • Ensure medical instruments and equipment are clean, sterilized, and maintained per organizational policies. 
  • Maintain a stocked and sterile workspace, supporting smooth clinic operations. 
• Collaboration with Clinical Team: Work closely with other members of the clinical team to ensure seamless coordination of patient care.  
  • Communicate effectively and efficiently with providers and other healthcare professionals to relay patient information and updates. 
  • Welcome and support the training of new team clinic team members.

Required Availability

• Candidates must have full-time availability during clinic operating hours, Monday through Friday, from 7:30am to 5:00pm. To ensure seamless patient care and clinic readiness, team members can generally expect to work from 7:15am to 5:15pm, including time for opening and closing procedures. While the schedule primarily aligns with these hours, flexibility may occasionally be required to meet patient and team needs
• This position will follow a four day, 10 hour schedule.  

Who You Are  

• Education: High school diploma or GED required.  
• Certification or demonstrated prior experience: State licensed practical nurse (LPN) with prior experience placing and monitoring IVs. For Maine and New Hampshire only, must be IV certified. 1-2 years of patient triage experience in a primary care setting preferred. 
• Basic Life Support (BLS) certification: American Heart Association or American Red Cross BLS certification. We do not accept CPR, ACLS certifications, or online only classes.  
• Compassionate, authentic, and patient focused: Supports patients through kindness; demonstrating understanding for others and contributing to the creating a community of belonging.  
• Proactive and confident communicator (written and verbal): Foreshadows and elevates concerns as they arise, unafraid of professional directness both with colleagues and patients.   
• Trustworthy: Ability to maintain confidentiality and handle all patient information in accordance with HIPAA regulations.  
• Effective communicator and cross collaborator: Ability to establish and maintain positive relationships with patients, team members, and stakeholders across the organization.  
• Excellent team player: Enjoys collaborating with others and being a part of a strong team dynamic.  
• Technically savvy: Proficient with Microsoft Office Suite or related software, experience with or ability to learn NextGen as well as other business systems. 

The Opportunity

We believe primary care needs to move beyond conventional thinking to truly center around each patient's personal needs. Our Advanced Primary Care (APC) model challenges the status quo, combining modern clinics with cutting-edge technology to provide high-quality, team-based care. By integrating in-person and virtual primary care with urgent care, we aim to deliver personalized, hands-on care that proactively educates, connects patients with resources, and simplifies the complexities of downstream care. Join us as a Medical Assistant (MA) and be part of this innovative approach to redefining healthcare.   

Your Impact 

• Patient Interaction: Engage with patients in a welcoming and professional manner, addressing inquiries and providing assistance and information regarding their medical conditions, treatment plans, and medications.  
  • Explain prescribed medications, including dosage instructions and potential adverse reactions. 
  • Offer guidance on lifestyle modifications, preventive healthcare measures, and follow-up care. 
  • Address patient questions and concerns to ensure they have a clear understanding of their health status and treatment options. 
• Clinical Responsibilities: Support clinical operations and patient care.  
  • Conduct preliminary evaluations to triage patients and determine the urgency of their medical needs.   
  • Perform basic clinical procedures such as taking vital signs, obtaining medical histories, phlebotomy, and assisting with minor medical procedures. 
  • Document patient information accurately, maintaining electronic health records (EHRs) in compliance with privacy regulations. 
• Medication Administration (prescription meds – NH & ME only): Administer medications under the supervision and direction of licensed healthcare providers, adhering to state regulations and guidelines for medication administration. 
  • Ensure accurate medication preparation and administration techniques. 
  • Understand medication dosages, routes of administration, and potential side effects. 
• Collaboration with Clinical Team: Work closely with other members of the clinical team to ensure seamless coordination of patient care.  
  • Communicate effectively and efficiently with providers and other healthcare professionals to relay patient information and updates. 
  • Collaborate with providers on discharge plans and may help with discharge.  
  • Welcome and support the training of new team clinic team members. 

Required Availability

• Medical Assistants must have full-time availability during clinic operating hours, Monday through Friday, from 7:30am to 5:00pm. To ensure seamless patient care and clinic readiness, team members can generally expect to work from 7:15am to 5:15pm, including time for opening and closing procedures. While the schedule primarily aligns with these hours, flexibility may occasionally be required to meet patient and team needs
• This position will follow a four day, 10 hour schedule.  

Who You Are 

• Education: High school diploma required.  
• Certification or demonstrated prior experience: Medical Assisting certification with at least one (1) year of experience or two (2) years of experience working as a Medical Assistant, preferably in a primary care setting.  
• Basic Life Support (BLS) Certification: American Heart Association or American Red Cross BLS certification. We do not accept CPR, ACLS certifications, or online only classes.  
• Compassionate, authentic, and patient focused: Supports patients through kindness; demonstrating understanding for others and contributing to the creating a community of belonging.  
• Proactive and confident communicator (written and verbal): Foreshadows and elevates concerns as they arise, unafraid of professional directness both with colleagues and patients.   
• Trustworthy: Ability to maintain confidentiality and handle all patient information in accordance with HIPAA regulations.  
• Effective communicator and cross collaborator: Ability to establish and maintain positive relationships with patients, team members, and stakeholders across the organization.  
• Excellent team player: Enjoys collaborating with others and being a part of a strong team dynamic.  
• Technically savvy: Proficient with Microsoft Office Suite or related software, experience with or ability to learn NextGen as well as other business systems. 

The Opportunity

We believe primary care needs to move beyond conventional thinking to truly center around each patient's personal needs. Our Advanced Primary Care (APC) model challenges the status quo, combining modern clinics with cutting-edge technology to provide high-quality, team-based care. By integrating in-person and virtual primary care with urgent care, we aim to deliver personalized, hands-on care that proactively educates, connects patients with resources, and simplifies the complexities of downstream care. Join us as a Medical Assistant (MA) and be part of this innovative approach to redefining healthcare.   

Your Impact 

• Patient Interaction: Engage with patients in a welcoming and professional manner, addressing inquiries and providing assistance and information regarding their medical conditions, treatment plans, and medications.  
  • Explain prescribed medications, including dosage instructions and potential adverse reactions. 
  • Offer guidance on lifestyle modifications, preventive healthcare measures, and follow-up care. 
  • Address patient questions and concerns to ensure they have a clear understanding of their health status and treatment options. 
• Clinical Responsibilities: Support clinical operations and patient care.  
  • Conduct preliminary evaluations to triage patients and determine the urgency of their medical needs.   
  • Perform basic clinical procedures such as taking vital signs, obtaining medical histories, phlebotomy, and assisting with minor medical procedures. 
  • Document patient information accurately, maintaining electronic health records (EHRs) in compliance with privacy regulations. 
• Medication Administration (prescription meds – NH & ME only): Administer medications under the supervision and direction of licensed healthcare providers, adhering to state regulations and guidelines for medication administration. 
  • Ensure accurate medication preparation and administration techniques. 
  • Understand medication dosages, routes of administration, and potential side effects. 
• Collaboration with Clinical Team: Work closely with other members of the clinical team to ensure seamless coordination of patient care.  
  • Communicate effectively and efficiently with providers and other healthcare professionals to relay patient information and updates. 
  • Collaborate with providers on discharge plans and may help with discharge.  
  • Welcome and support the training of new team clinic team members. 

Required Availability

• Medical Assistants must have full-time availability during clinic operating hours, Monday through Friday, from 7:30am to 5:00pm. To ensure seamless patient care and clinic readiness, team members can generally expect to work from 7:15am to 5:15pm, including time for opening and closing procedures. While the schedule primarily aligns with these hours, flexibility may occasionally be required to meet patient and team needs.
• This position follows a four-day work week consisting of four 10-hour shifts, with no weekend hours.

   

Who You Are 

• Education: High school diploma required.  
• Certification or demonstrated prior experience: Medical Assisting certification with at least one (1) year of experience or two (2) years of experience working as a Medical Assistant, preferably in a primary care setting.  
• Basic Life Support (BLS) Certification: American Heart Association or American Red Cross BLS certification. We do not accept CPR, ACLS certifications, or online only classes.  
• Compassionate, authentic, and patient focused: Supports patients through kindness; demonstrating understanding for others and contributing to the creating a community of belonging.  
• Proactive and confident communicator (written and verbal): Foreshadows and elevates concerns as they arise, unafraid of professional directness both with colleagues and patients.   
• Trustworthy: Ability to maintain confidentiality and handle all patient information in accordance with HIPAA regulations.  
• Effective communicator and cross collaborator: Ability to establish and maintain positive relationships with patients, team members, and stakeholders across the organization.  
• Excellent team player: Enjoys collaborating with others and being a part of a strong team dynamic.  
• Technically savvy: Proficient with Microsoft Office Suite or related software, experience with or ability to learn NextGen as well as other business systems. 

The Opportunity 

At ConvenientMD, the details matter. Every patient visit, every service delivered, and every piece of documentation plays a role in delivering high-quality care – and ensuring our teams can continue to serve our communities.

The Clinical Data Specialist (known internally as a Charge Data Capture Specialist) plays a vital role in protecting the integrity of our revenue cycle by ensuring that the services our clinical teams provide are accurately captured, documented, and translated into billable charges. This position sits at the intersection of clinical operations and billing, partnering with teams across the organization to make sure no detail is missed and every service is accounted for.

If you enjoy solving puzzles, working with data, and collaborating with clinical teams to ensure accuracy and efficiency, this role offers the opportunity to make a meaningful impact behind the scenes of patient care.

Your Impact 

• Collect, verify, and enter charge data related to patient services and procedures.
• Review clinical documentation to ensure services performed are accurately reflected in billing records.
• Confirm coding accuracy and alignment with CPT and ICD-10 standards.
• Investigate missing or incomplete charges and collaborate with clinical teams to resolve discrepancies.
• Maintain detailed documentation supporting billing accuracy and regulatory compliance.
• Monitor charge capture workflows to identify trends, gaps, or opportunities for improvement.
• Partner with billing and coding teams to support timely and accurate claims submission.
• Assist in educating clinical and administrative staff on charge capture workflows and best practices.
• Stay current on payer requirements, billing regulations, and coding updates.
• Generate reports and insights that support revenue integrity and operational improvement.

Who You Are 

• High school diploma or equivalent required; associate’s degree or higher preferred.
• Experience in healthcare billing, charge capture, revenue cycle operations, or a related field.
• Preferred: familiarity with medical terminology and coding systems such as CPT and ICD-10.
• Strong attention to detail with a commitment to accuracy.
• Comfortable working within electronic health record (EHR) or billing systems.
• Proficiency in Microsoft Office Suite, particularly Excel.
• Clear communicator who can collaborate effectively with both clinical and administrative teams.
• Analytical thinker with the ability to identify discrepancies and investigate root causes.
• Organized and process-driven, able to manage multiple tasks within time-sensitive billing cycles.
• Self-motivated team player who takes pride in maintaining accurate and reliable data.

The Opportunity 

At ConvenientMD, the details matter. Every patient visit, every service delivered, and every piece of documentation plays a role in delivering high-quality care – and ensuring our teams can continue to serve our communities.

The Charge Data Capture Specialist plays a vital role in protecting the integrity of our revenue cycle by ensuring that the services our clinical teams provide are accurately captured, documented, and translated into billable charges. This position sits at the intersection of clinical operations and billing, partnering with teams across the organization to make sure no detail is missed and every service is accounted for.

If you enjoy solving puzzles, working with data, and collaborating with clinical teams to ensure accuracy and efficiency, this role offers the opportunity to make a meaningful impact behind the scenes of patient care.

Your Impact 

• Collect, verify, and enter charge data related to patient services and procedures.
• Review clinical documentation to ensure services performed are accurately reflected in billing records.
• Confirm coding accuracy and alignment with CPT and ICD-10 standards.
• Investigate missing or incomplete charges and collaborate with clinical teams to resolve discrepancies.
• Maintain detailed documentation supporting billing accuracy and regulatory compliance.
• Monitor charge capture workflows to identify trends, gaps, or opportunities for improvement.
• Partner with billing and coding teams to support timely and accurate claims submission.
• Assist in educating clinical and administrative staff on charge capture workflows and best practices.
• Stay current on payer requirements, billing regulations, and coding updates.
• Generate reports and insights that support revenue integrity and operational improvement.

Who You Are 

• High school diploma or equivalent required; associate’s degree or higher preferred.
• Experience in healthcare billing, charge capture, revenue cycle operations, or a related field.
• Preferred: familiarity with medical terminology and coding systems such as CPT and ICD-10.
• Strong attention to detail with a commitment to accuracy.
• Comfortable working within electronic health record (EHR) or billing systems.
• Proficiency in Microsoft Office Suite, particularly Excel.
• Clear communicator who can collaborate effectively with both clinical and administrative teams.
• Analytical thinker with the ability to identify discrepancies and investigate root causes.
• Organized and process-driven, able to manage multiple tasks within time-sensitive billing cycles.
• Self-motivated team player who takes pride in maintaining accurate and reliable data.

The Opportunity 

At ConvenientMD, the details matter. Every patient visit, every service delivered, and every piece of documentation plays a role in delivering high-quality care – and ensuring our teams can continue to serve our communities.

The Revenue Integrity Coordinator (known internally as a Charge Data Capture Specialist) plays a vital role in protecting the integrity of our revenue cycle by ensuring that the services our clinical teams provide are accurately captured, documented, and translated into billable charges. This position sits at the intersection of clinical operations and billing, partnering with teams across the organization to make sure no detail is missed and every service is accounted for.

If you enjoy solving puzzles, working with data, and collaborating with clinical teams to ensure accuracy and efficiency, this role offers the opportunity to make a meaningful impact behind the scenes of patient care.

Your Impact 

• Collect, verify, and enter charge data related to patient services and procedures.
• Review clinical documentation to ensure services performed are accurately reflected in billing records.
• Confirm coding accuracy and alignment with CPT and ICD-10 standards.
• Investigate missing or incomplete charges and collaborate with clinical teams to resolve discrepancies.
• Maintain detailed documentation supporting billing accuracy and regulatory compliance.
• Monitor charge capture workflows to identify trends, gaps, or opportunities for improvement.
• Partner with billing and coding teams to support timely and accurate claims submission.
• Assist in educating clinical and administrative staff on charge capture workflows and best practices.
• Stay current on payer requirements, billing regulations, and coding updates.
• Generate reports and insights that support revenue integrity and operational improvement.

Who You Are 

• High school diploma or equivalent required; associate’s degree or higher preferred.
• Experience in healthcare billing, charge capture, revenue cycle operations, or a related field.
• Preferred: familiarity with medical terminology and coding systems such as CPT and ICD-10.
• Strong attention to detail with a commitment to accuracy.
• Comfortable working within electronic health record (EHR) or billing systems.
• Proficiency in Microsoft Office Suite, particularly Excel.
• Clear communicator who can collaborate effectively with both clinical and administrative teams.
• Analytical thinker with the ability to identify discrepancies and investigate root causes.
• Organized and process-driven, able to manage multiple tasks within time-sensitive billing cycles.
• Self-motivated team player who takes pride in maintaining accurate and reliable data.

The Opportunity

The Resident Services Manager plays a key leadership role in fostering a high-quality living experience for residents through proactive service, relationship management, and efficient operations. This individual is responsible for overseeing all aspects of resident satisfaction, communication, and engagement while supporting leasing, marketing, and compliance initiatives. The role requires strong interpersonal skills, a detail-oriented mindset, and the ability to manage sensitive situations with professionalism.

Your Benefits
• FLSA Status: Exempt
• Discretionary annual bonus
• Paid Time Off
• Floating holidays
• Health Insurance
• Dental Insurance
• Vision Insurance
• 401k Matching
• Paid Parental Leave
• Learning reimbursement opportunities

The Responsibilities

Resident Relations & Community Experience
• Lead reputation management initiatives across review platforms and internal 
feedback channels.
• Mediate and resolve resident complaints with empathy and professionalism.
• Manage delinquency notices and financial backing follow-up support.
• Coordinate mutual terminations in accordance with company and legal standards.
• Lead crisis management efforts, collaborating with leadership and emergency 
services.
• Oversee resident insurance compliance and follow-up efforts.
• Organize and execute resident events to build community engagement and support 
retention.
• The RSM will assume responsibility for managing ETM staff only in the absence of a 
General Manager, such as during PTO or vacancies.

Leasing & Occupancy
• Oversee leasing workflows and generate lease documents in Entrata.
• Provide backup support for lead follow-up, sales calls, and lease execution.
• Manage immediate move-ins, inspections, and unit transfers.
• Lead Entrata BUA management and maintain accurate dashboards for leasing and 
reviews.

Operational Support
• Support the General Manager in managing Entrata dashboards and performance 
metrics.
• Partner with accounting and operations on delinquency, financial aid, and related 
processes.
• Ensure timely processing of lease paperwork, renewals, and notices to vacate.

Marketing & Social Media
• Collaborate on local marketing campaigns and leasing promotions.
• Lead or co-manage social media efforts to promote events, resident engagement, 
and leasing updates.
Season or Situation-Specific Focus Areas
• Assist with seasonal or emergency-specific responsibilities, such as vacant position 
coverage, legal correspondence, Fair Housing matters, crisis management, and 
capital project planning or support.
• Display flexibility, sound judgment, and cross-department collaboration in evolving 
situations.

What We Require
• 2+ years of experience in property management, leasing, or resident services
• Strong interpersonal, conflict resolution, and customer service skills
• Ability to handle crisis situations and manage sensitive conversations
• Familiarity with Entrata or similar property management software
• Highly organized with the ability to manage multiple priorities
• Proficiency in Microsoft Office and social media platforms

Relevant Systems and Platforms
• Entrata (Property Management System)
• Microsoft Office
• Social Media Platforms

Operational Details
• Job location is at the assigned community.
• Full-time, on-site position.
• Will be called upon to provide additional support to other communities within the 
portfolio beyond your home property, based on operational needs.
• Evening or weekend availability may be required, especially during move-in/moveout periods, peak leasing seasons, emergencies, and inclement weather needs.

How You'll Make an Impact:

As a Sales Manager, you'll play a pivotal role in expanding Cloudbeds' presence. You will be responsible for identifying and acquiring new business opportunities, building strong relationships with prospects, and showcasing how Cloudbeds’ industry-leading SaaS solutions are transforming the hospitality space. This is a hunting role focused on acquiring new clients.

What You Bring to the Team:

• Assess market trends and opportunities in your assigned territory to identify and engage new prospects.
• Prepare targeted lead lists and engage in proactive outreach, including a high volume of cold-calling, to drive sales.
• Identify and communicate potential partnership opportunities to our Partnerships team to strengthen Cloudbeds’ market position. 
• Deliver impactful product demonstrations, both virtually and in person, to highlight how Cloudbeds can solve key challenges for hospitality businesses.
• Attend local events and visit properties to connect with potential customers (less than 10% travel required).
• Serve as the face of Cloudbeds in your local market, representing the brand with confidence and expertise.

What Sets You Up for Success:

• A self-motivated, results-oriented mindset with a passion for business development.
• Experience in selling technology solutions into the hotel or hospitality industry
• Excitement for new technology with a strong technical aptitude.
• Proven expertise in outbound sales strategies, especially cold-calling and network building.
• Excellent communication skills, with the ability to inspire and persuade potential clients.
• Demonstrated sales and negotiation skills, with a history of exceeding targets.
• Strong organizational and time-management abilities.
• A willingness to challenge the status quo and think outside the box to drive success.

Bonus Skills to Stand Out:

• Good knowledge of PMS technology
• Operational experience in the hospitality or lodging industry
• Multilingual capabilities

#LI-AC2

How You'll Make an Impact:

As a Sales Manager, you'll play a pivotal role in expanding Cloudbeds' presence. You will be responsible for identifying and acquiring new business opportunities, building strong relationships with prospects, and showcasing how Cloudbeds’ industry-leading SaaS solutions are transforming the hospitality space. This is a hunting role focused on acquiring new clients.

What You Bring to the Team:

• Assess market trends and opportunities in your assigned territory to identify and engage new prospects.
• Prepare targeted lead lists and engage in proactive outreach, including a high volume of cold-calling, to drive sales.
• Identify and communicate potential partnership opportunities to our Partnerships team to strengthen Cloudbeds’ market position. 
• Deliver impactful product demonstrations, both virtually and in person, to highlight how Cloudbeds can solve key challenges for hospitality businesses.
• Attend local events and visit properties to connect with potential customers (less than 10% travel required).
• Serve as the face of Cloudbeds in your local market, representing the brand with confidence and expertise.

What Sets You Up for Success:

• A self-motivated, results-oriented mindset with a passion for business development.
• Experience in selling technology solutions into the hotel or hospitality industry
• Excitement for new technology with a strong technical aptitude.
• Proven expertise in outbound sales strategies, especially cold-calling and network building.
• Excellent communication skills, with the ability to inspire and persuade potential clients.
• Demonstrated sales and negotiation skills, with a history of exceeding targets.
• Strong organizational and time-management abilities.
• A willingness to challenge the status quo and think outside the box to drive success.

Bonus Skills to Stand Out:

• Good knowledge of PMS technology
• Operational experience in the hospitality or lodging industry
• Multilingual capabilities

#LI-AC2

How You'll Make an Impact:

As a Sales Manager, you'll play a pivotal role in expanding Cloudbeds' presence. You will be responsible for identifying and acquiring new business opportunities, building strong relationships with prospects, and showcasing how Cloudbeds’ industry-leading SaaS solutions are transforming the hospitality space. This is a hunting role focused on acquiring new clients.

What You Bring to the Team:

• Assess market trends and opportunities in your assigned territory to identify and engage new prospects.
• Prepare targeted lead lists and engage in proactive outreach, including a high volume of cold-calling, to drive sales.
• Identify and communicate potential partnership opportunities to our Partnerships team to strengthen Cloudbeds’ market position. 
• Deliver impactful product demonstrations, both virtually and in person, to highlight how Cloudbeds can solve key challenges for hospitality businesses.
• Attend local events and visit properties to connect with potential customers (less than 10% travel required).
• Serve as the face of Cloudbeds in your local market, representing the brand with confidence and expertise.

What Sets You Up for Success:

• A self-motivated, results-oriented mindset with a passion for business development.
• Experience in selling technology solutions into the hotel or hospitality industry
• Excitement for new technology with a strong technical aptitude.
• Proven expertise in outbound sales strategies, especially cold-calling and network building.
• Excellent communication skills, with the ability to inspire and persuade potential clients.
• Demonstrated sales and negotiation skills, with a history of exceeding targets.
• Strong organizational and time-management abilities.
• A willingness to challenge the status quo and think outside the box to drive success.

Bonus Skills to Stand Out:

• Good knowledge of PMS technology
• Operational experience in the hospitality or lodging industry
• Multilingual capabilities

#LI-AC2

The Opportunity 

ConvenientMD is seeking a Courier Driver to join our growing logistics and operations team. As a Courier Driver, you’ll play a vital role in transporting medical specimens and supplies between our clinics, labs, and distribution centers across ME, NH, and MA. You’ll be the face of ConvenientMD in our communities – ensuring timely, safe, and reliable deliveries that directly support patient care.

This is more than a driving role. It’s a chance to contribute to the patient experience by maintaining professionalism, accuracy, and a positive attitude every time you’re on the road. 

DOT Requirement: Applicants must be prepared to pass a DOT physical or provide proof of a current, valid DOT medical card.

Education Requirement: High school diploma, GED or equivalent certification. Please note you will be required to verify this as part of your onboarding process.

Your Impact 

• Daily Operations & Service
  • Safely transport medical specimens, supplies, and equipment between clinics, labs, and distribution hubs.
  • Scan and document specimens at pickup and drop-off to ensure accurate tracking and timely delivery.
  • Maintain cleanliness and professionalism in company vehicles, representing ConvenientMD with integrity.
  • Provide friendly, professional interactions with clinic staff and team members.
• Compliance & Safety
  • Follow HIPAA, OSHA, and DOT regulations to ensure secure and compliant specimen handling.
  • Adhere to all traffic laws and company safety protocols.
  • Report vehicle concerns, incidents, or delays promptly to supervisors.
• Team & Reliability
  • Communicate regularly with the Courier Manager and logistics team to adjust routes as needed.
  • Support coverage for additional routes or shifts when required.
  • Contribute to a positive, collaborative team culture built on accountability and trust. 

Who You Are 

• Experience: Previous driving, delivery, or courier experience preferred (healthcare or logistics a plus).
• Reliability: Dependable, punctual, and detail-oriented with strong time management.
• Professionalism: Trustworthy, courteous, and committed to maintaining confidentiality and a patient-first mindset.
• Adaptability: Comfortable working in a fast-paced, changing environment.
• Licensure: Valid driver’s license and clean driving record required. 

Position Details 

• Schedule: Couriers support 7-day operations. Core shifts vary (part-time available at three, 10-hour shifts).
• Location: Based out of our Manchester, NH warehouse, covering routes across NH, ME, and MA. 
• On-the-Road: Company vehicles provided for route coverage.
• Growth: Opportunity to grow with ConvenientMD as courier operations expand.

ABOUT THE TEAM

The Anduril Imaging team develops state-of-the-art imaging systems across both hardware and software, deployed to tackle the most significant security challenges of America and its allies. The team is heavily involved in utilizing computer vision, perception, electro-optical, infrared, and sensor data to give our war fighters and allies an advantage.

ABOUT THE JOB

As a Technical Program Manager, you will work cross-functionally with product management, engineering, and other functional and program teams to organize, direct, and lead the development and deployment activities of one of our novel systems. You will be expected to use your technical knowledge in conjunction with your program management skills to plan and lead technical development programs and deliver the best outcome for Anduril and the customer. Developing and deploying our ISR capabilities requires thorough understanding of mission requirements, thoughtful orchestration of internal technical teams, and meticulous planning in the face of ambiguity. Your ability to collaborate and coordinate across multiple departments and disciplines will be key to driving our projects to completion on time and within budget.

WHAT YOU’LL DO

• Ownership: TPMs are owners; we’re looking for those who have a tendency to assume responsibility, a healthy dose of skepticism, and contribute to a culture of high performance. Lead the project from start to finish with the customer and the engineering team. Work with technical leads to develop the right technical solution and then own the schedule and roadmap for success.
• Embed/Engage: Work closely with our customers to understand their specific mission challenges and represent the customer as you work with Anduril engineers to shape capabilities. Understand technical implementation at the architectural level and propose technical alternatives when necessary; ask questions that clarify priorities. Anduril engineers rely on TPMs to understand the lay of the land and bring a perspective that informs the development process.
• Build/Orchestrate: Work with Anduril engineers to build the solution and/or pivot deployment as needed to meet client needs. Successfully developing our complex hardware and software solutions requires collaborating with nearly every internal Anduril team -engineering, product, logistics, finance, legal, contracting, technical operations, and many more.
• Narrative-Building: Possess a strong story-telling skillset and the ability to tailor that narrative across audiences (government stakeholders, other vendors, engineers, etc.). You'll make sure everyone on the team not only understands what we are building, but why as well.
• Execute: Successfully operationally deploy and deliver successful events from demonstrations, to tests to full site deployments and sustainments at sites, all while ensuring the technical team performs on-schedule and on-budget. Remove obstacles to drive clarity and progress, identify gaps in communication or schedule, manage issue escalations and provide support to teams balancing competing priorities, and drive results proactively.

REQUIRED QUALIFICATIONS

• 5+ years relevant industry experience
• Recent experience managing DoD programs
• Operational background working with technically advanced systems requiring an understanding of complex software and hardware products.
• Proven experience working with multi-disciplinary engineering teams and customers
• Ability to create and deliver presentations and technical / programmatic reports to key leadership and the customer.
• Willingness to travel
• Currently possesses and is able to maintain an active U.S. Secret security clearance

PREFERRED QUALIFICATIONS

• Proven ability to manage and prioritize multiple projects simultaneously while maintaining a strong attention to detail and focus on customer outcomes.
• Strong analytical and problem-solving skills, with the ability to identify emerging trends and adapt product strategies accordingly.
• Demonstrated experience working with both internal and external stakeholders across various technical domains, fostering collaboration and driving alignment.
• Excellent written and verbal communications skills.
• Ability to organize, prioritize and simplify complex problems
• Ability to work in a fast-paced, collaborative team environment.

ABOUT THE TEAM

The Anduril Imaging team develops state-of-the-art thermal cores and IDCAs for science, defense and space applications and are deployed to tackle the most significant infrared imaging challenges of America and its allies.

ABOUT THE ROLE

We are looking for a Quality Lead to join our growing team, currently based out of Hudson, New Hampshire. You will ensure our manufacturing processes and products meet quality standards through inspections and data analysis while collaborating with cross-functional teams on quality assurance protocols. This role requires expertise in quality management systems and statistical process control within a regulated environment If you have strong analytical skills and attention to detail, this opportunity is for you! Your proactive problem-solving approach will be vital to our quality initiatives.

WHAT YOU'll DO:

• Drive improvement in product design, manufacturing, suppliers as well as service and field support in order to improve reliability across the product lifecycle
• Drive Quality Management System compliance & sustainability to the AS9100 certification.
• Develop & improve key performance indicators (KPIs) for Quality across product quality
• Develop and utilize a data driven approach to evaluating, prioritizing and tracking product quality & reliability (suppliers, manufacturing & field)
• Support and improve internal tracking tools for supplier incoming, manufacturing in-process, and field quality issues
• Lead investigations, initiatives, and projects to find root cause and implement corrective and preventative actions both internally and with suppliers
• Support development and sustainability of raw material supplier inspection and incoming inspection program
• Support the execution of MRB activities
• Contribute to the evaluation, selection, qualification and performance of suppliers
• Carry out containment, audit, and disposition actions of any quality “escapes” or defective material

QUALIFICATIONS:

• Bachelor’s degree in Engineering or similar technical field
• 8+ years of relevant experience working with OEM suppliers and manufacturing operations building complex hardware/software systems
• 8+ years experience in engineering, manufacturing, or quality within the aerospace/defense, automotive, or medical device fields
• Experience working in a ISO 9001 and/or AS9100 regulated environment
• Working knowledge of product development methodologies such as Failure Modes and Effects Analysis (FMEA), Change Management, and Advanced Product Quality Planning (APQP)
• Hands on experience using mechanical and electrical metrology tools/instruments
• Working knowledge of electro-mechanical design and relevant manufacturing processes.
• A strong ownership mindset with demonstrated capability as a project manager to drive projects from start to finish
• Must be eligible to obtain and maintain a U.S. Secret clearance

PREFERRED QUALIFICATIONS:

• Master’s degree in a technical field
• Experience as a lead auditor for AS9100 or other ISO 9001-based QMS standard (e.g., ISO 13485, IATF 16949).
• Experience with infrared imaging technology
• Experience with high mix low volume manufacturing and suppliers

ABOUT THE TEAM

Anduril AIRS provides high-performance cooled infrared imaging solutions, encompassing IDCAs, modules, and cameras. We achieve this through state-of-the-art technologies, advanced designs, and vertically integrated manufacturing processes. Our core strength lies in delivering customized, mission-critical imaging capabilities to system integrators and instrumentation manufacturers facing unique, challenging, and complex thermal imaging needs.

WHAT YOU’LL DO

• Develop and Optimize IDCA Manufacturing Processes: Lead the full lifecycle of manufacturing process design, documentation, and continuous improvement for IDCAs, ensuring high quality and efficiency.
• Drive Production Capacity Growth: Strategize and implement initiatives to achieve a significant increase in production capacity.
• Innovate with Automation & Control Systems: Design and deploy new equipment, automation solutions, data collection, and process control systems to enhance quality, reduce cycle time, and expand test coverage.
• Ensure Operational Excellence & Uptime: Develop and manage comprehensive Preventive Maintenance (PM) and equipment spares procedures to maximize equipment uptime and overall operational efficiency.
• Lead New Equipment Integration: Oversee the specification, sourcing, installation, and qualification of new process equipment.
• Support New Product & Program Launches: Provide critical design feedback for new IDCA products and lead the qualification of new designs and processes for program introductions.

REQUIRED QUALIFICATIONS

• Degree in a technical field such as mechanical engineering, electrical engineering, systems engineering, math, or a hard science.
• 5+ years of Operations experience in these areas: Process Engineering, Industrial Engineering, Manufacturing Engineering, or in design of electromechanical hardware.
• Professional experience in high vacuum systems and or the cooled thermal imaging industry, specifically with Dewars and Coolers.
• Proven track record of yield and process improvement, ideally supported by a Six Sigma Black Belt certification or equivalent.
• Must be a U.S. Person due to required access to U.S. export controlled information or facilities

ABOUT THE TEAM

Anduril AIRS provides high-performance cooled infrared imaging solutions, encompassing IDCAs, modules, and cameras. We achieve this through state-of-the-art technologies, advanced designs, and vertically integrated manufacturing processes. Our core strength lies in delivering customized, mission-critical imaging capabilities to system integrators and instrumentation manufacturers facing unique, challenging, and complex thermal imaging needs.

WHAT YOU’LL DO

• Develop and Optimize IDCA Manufacturing Processes: Lead the full lifecycle of manufacturing process design, documentation, and continuous improvement for IDCAs, ensuring high quality and efficiency.
• Drive Production Capacity Growth: Strategize and implement initiatives to achieve a significant increase in production capacity.
• Innovate with Automation & Control Systems: Design and deploy new equipment, automation solutions, data collection, and process control systems to enhance quality, reduce cycle time, and expand test coverage.
• Ensure Operational Excellence & Uptime: Develop and manage comprehensive Preventive Maintenance (PM) and equipment spares procedures to maximize equipment uptime and overall operational efficiency.
• Lead New Equipment Integration: Oversee the specification, sourcing, installation, and qualification of new process equipment.
• Support New Product & Program Launches: Provide critical design feedback for new IDCA products and lead the qualification of new designs and processes for program introductions.

REQUIRED QUALIFICATIONS

• Degree in a technical field such as mechanical engineering, electrical engineering, systems engineering, math, or a hard science.
• 5+ years of Operations experience in these areas: Process Engineering, Industrial Engineering, Manufacturing Engineering, or in design of electromechanical hardware.
• Professional experience in high vacuum systems and or the cooled thermal imaging industry, specifically with Dewars and Coolers.
• Proven track record of yield and process improvement, ideally supported by a Six Sigma Black Belt certification or equivalent.
• Must be a U.S. Person due to required access to U.S. export controlled information or facilities

About the Role

Join Anduril Industries' AIRS team, a leader in the design and manufacture of high-performance cooled infrared cameras and components. As a Micro-electronics Technician, you will play a crucial role in the production of these cutting-edge electronic components, directly contributing to the expansion of Anduril's advanced sensing systems. We are seeking a meticulous and skilled individual with demonstrated expertise in wire bonding and microelectronic assembly processes. The ideal candidate will ensure that our products consistently meet the highest standards of quality, performance, and reliability.

WHAT YOU'LL DO:

• Execute Complex Wire Bonding Operations: Operate and maintain a variety of wire bonding equipment, including manual, semi-automatic, and automated bonders (e.g., Westbond), to perform precise gold ball, wedge, ribbon, alloy, and manganin wire bonding (e.g., 0.001" diameter) onto various substrates such as duroid and ceramic, capacitors, resistors, diodes, and spirals.
• Perform Microelectronic Assembly: Conduct intricate assembly tasks, including the careful mixing and application of various adhesives, glues, and epoxies, and the integration of micro-electronic components such as temperature diodes, capacitors, and alumina materials.
• Interpret Technical Documentation: Accurately read and interpret detailed build sheets, Interface Control Documents (ICDs), and engineering drawings, ensuring meticulous adherence to complex specifications and process requirements.
• Equipment Setup and Optimization: Independently perform setup, calibration, and make minor adjustments to wire bonding machinery, optimizing parameters such as loop heights to achieve superior bond quality and throughput.
• Quality Assurance and Inspection: Conduct rigorous in-process and final inspections, utilizing measurement equipment (e.g., reticle, indicator, microscope, bond puller) to verify bond quality and ensure full compliance with design specifications and quality standards.
• Troubleshooting and Collaboration: Work effectively with technicians, engineers, and other technical personnel to identify, analyze, and resolve technical problems encountered during production, contributing to process improvements and parameter optimization.
• Maintain Production Standards: Consistently meet high standards for quality, consistency, and work rate while strictly adhering to all cleanroom protocols, safety guidelines, and ESD procedures to maintain a safe and efficient work environment.

REQUIRED QUALIFICATIONS:

• High School Diploma or equivalent. Candidates should possess hands-on experience in wire bonding or microelectronic manufacturing OR demonstrate equivalent practical skills gained from a technical bootcamp or certification program in a related field.
• Proven proficiency in various wire bonding techniques (manual gold ball, wedge, ribbon; semi-automatic; automated) and intricate microelectronic assembly, including precise adhesive and epoxy application.
• Exceptional manual dexterity and the ability to work consistently and accurately under a microscope for an entire shift.
• Strong ability to read, interpret, and follow detailed technical documentation such as build sheets, ICDs, and engineering drawings, coupled with a commitment to maintaining a clean, safe, and ESD-compliant work environment.
• Must be a U.S. Person due to required access to U.S. export controlled information or facilities

ABOUT THE TEAM

The Imaging Business Line, within Mission Systems Division, is responsible for tackling the most difficult problems involving computer vision, perception, electro-optical, infrared, and sensor data. The team develops state-of-the-art imaging systems across both hardware and software. Imaging products are deployed to tackle the most significant security challenges of America and its allies.

In 2025, Anduril acquired American Infrared Solutions (AIRS) - a designer and manufacturer of integrated dewar cooler assemblies - based in Hudson, NH. AIRS is now part of the Imaging Business Line, carrying forward the name “Anduril Infrared Solutions” to pay homage to the AIRS lineage. The Director, Anduril Infrared Solutions role will lead growth, strategy, and business development for AIRS commercial and defense component supplier business.

ABOUT THE JOB

As Director, Infrared Solutions you will report to the Head of Growth for the Imaging Business Line. You will work directly with the Head of Infrared Solutions to build the AIRS commercial and defense component supplier business in collaboration with other contributors across AIRS and Imaging BL. Your role is cross-cutting. You’ll work across programs, engineering, growth, manufacturing, software, finance, external partners, and customers to develop and execute growth strategy for AIRS and the broader Imaging BL. Our ideal candidate will work out of the Hudson, NH office.

WHAT YOU’LL DO

• Collaborate with AIRS leadership and other growth contributors to lead the expansion of the AIRS component supply portfolio across commercial and defense customers.
• Build a cohesive, data-driven strategy addressing Original Equipment Manufacturers (OEM), commercial partners, Government agencies, Federally Funded Research and Development Centers (FFRDC), University-affiliated research centers (UARC), and with International partners to penetrate, expand, and deliver technology at scale.
• Develop and maintain close working relationships with internal Anduril stakeholders including business line and division leadership, growth teams, program and engineering teams, and corporate functions to identify and shape new business opportunities, communicate and resolve program issues, and provide strategic direction to execution teams.
• Partner with Anduril customers to identify and develop disruptive technologies.
• Work with internal stakeholders to identify, prioritize, fund, and execute internally and externally funded research and development to advance AIRS technology
• Identify, onboard, and manage strategic partners that are vital to growth strategy and program execution.
• Deliver on financial performance metrics and build strategic market growth initiatives.

REQUIRED QUALIFICATIONS

• Experience in high-mix, low-volume component / merchant supply sales
• Demonstrated track record in working with defense, commercial space, and other relevant infrared customers.
• Deep technical expertise in infrared and related imaging technologies.
• A builder and an owner: someone who is willing to put in the work across all aspects of the business, effectively prioritize actions, and own the outcomes.
• Demonstrated ability and willingness to learn; undeterred by a long, steep climb to understand technology, programs, process, problems, and customer nuance.
• Demonstrated ability in developing and executing tactical and strategic plans to some target end state.
• Ability to identify, establish, and maintain relationships with current and future customers at all levels.
• Ability to travel up to 50%.

PREFERRED QUALIFICATIONS

• Advanced degree (Engineering, MBA, Military Sciences, etc.)
• Understanding of business operations and financial management.
• Eligible to obtain and maintain an active U.S. Secret security clearance.

About the Role

Charlie Health is looking for a dynamic individual to serve as Clinical Intake Therapist. The Clinical Intake Therapist will be responsible for meeting with clients upon admission, building rapport, completing biopsychosocial assessments, and establishing treatment needs.

We’re a mission-driven team working to expand access to life-saving behavioral healthcare for people who need it most. Across all departments, we collaborate to deliver meaningful outcomes and build a more connected, effective model of care. If you're inspired by our mission and excited to help transform the behavioral health landscape, we encourage you to apply.

Responsibilities

• Looking to cover the following shifts to meet the schedules and needs of our clients:
  • Mornings and Afternoons - Must be available 10:30am - 6:30pm ET or 12:30pm - 8:30pm ET
  • Afternoons and Evenings - Must be available 1 - 9pm ET or 3 - 11 pm ET
  • Weekends encouraged
  • Will consider alternative availability on individual basis
• Demonstrate personable and competent communication skills to develop rapport with clients and referral sources
• Present programming information in a thorough and supportive manner to help clients gain access to care
• Complete virtual biopsychosocial assessments for a wide range of ages, including children, teens, young adults, and adults with various mental health concerns 
• Determine appropriateness and fit for virtual intensive outpatient program (IOP) level of care 
• Construct provisional mental health diagnoses utilizing DSM-V criteria 
• Document client information in accordance with regulatory standards using electronic medical record  
• Assign treatment team members and group schedules while informing staff of new admissions
• Interface with Admissions, Verification of Benefits, Utilization Review, and Clinical teams in facilitating intake  
• Collaborate with referral sources: hospitals, treatment centers, psychiatrists, therapists, and other behavioral health providers upon admission
• Ability to thrive in fast-paced environment while maintaining high attention to detail and quality of care

Requirements

• An independent license is preferred, but we’re happy to work with associate-level clinicians who are eager to grow and work toward full licensure.
• Licenses accepted: LICSW, LCMHC, LMFT, MSW Degree
• Experience working with a wide range of ages, including children, teens, young adults, and adults preferred
• Experience completing behavioral health assessments and admissions preferred
• Work authorized in the United States and native or bilingual English proficiency
• Strong communication and interpersonal skills
• Access to reliable technology resources to deliver uninterrupted, confidential, and compliant telehealth services

Benefits

Charlie Health is pleased to offer comprehensive benefits to all full-time, exempt employees. Read more about our benefits here.

Additional Information

Note to Colorado applicants: applications will be accepted and reviewed on a rolling basis

The expected base pay for this role will be between $55,000 and $67,500 per year at the commencement of employment. However, base pay will be determined on an individualized basis and will be impacted by location and years of experience. Further, base pay is only part of the total compensation package, which, depending on the position, may also include incentive compensation, discretionary bonuses, other short and long-term incentive packages, and other Charlie Health-sponsored benefits.#li-remote

Based on the nature of this role, you will need to complete several state background checks for clearance to see clients. Florida requires a fingerprint based background check, with more information found here. Please note that the cost for this background check will be paid for in full by Charlie Health.

Executive Assistant to the Executive Director (Rabbi/CEO)

Hillel at Dartmouth College

Role Overview

The Executive Assistant (EA) serves as a strategic, administrative, and relational partner to the Executive Director, who also functions as Hillel at Dartmouth’s rabbi and senior Jewish educator. This role supports a leader whose responsibilities span major donor engagement, Jewish teaching, worship, pastoral counseling, community leadership, and organizational management. 

The EA ensures that the Executive Director’s time, relationships, and priorities are managed with exceptional professionalism, discretion, and sensitivity, enabling the ED to focus on advancing Hillel’s mission, nurturing students, and cultivating philanthropic support.

This is a full‑time, exempt position (approximately 40 hours per week), with occasional evening or weekend hours for events.

What You’ll Do

Executive Support & Strategic Coordination

• Manage a complex, dynamic calendar that balances donor meetings, teaching commitments, pastoral counseling sessions, student engagement, and organizational leadership.
• Prepare the ED for meetings, classes, donor conversations, board meetings, and community events.
• Help prioritize commitments and protect time for teaching, student care, and strategic initiatives.
• Coordinate communication across the staff team to ensure follow-through on key initiatives.

Donor Relations & Advancement Support

• Prepare donor briefing, research profiles, and follow‑up communications to support the ED’s major‑gift portfolio.
• Maintain donor records and stewardship plans in collaboration with the development team.
• Draft polished correspondence, acknowledgments, and proposals that reflect the ED’s voice and the organization’s values.
• Process and deposit incoming gifts, ensuring accurate record-keeping and timely acknowledgment.
• Serve as a warm and professional liaison to donors when the ED is traveling or unavailable

Support for Rabbinic, Educational, and Pastoral Responsibilities

• Protect time for teaching, preparation, curriculum development, and Jewish learning initiatives.
• Scheduling pastoral counseling sessions with students with sensitivity  and confidentiality
• Coordinate logistics for classes, holiday programming, lifecycle events, and educational offerings.
• Maintain confidential pastoral records with care and discretion.

Travel & Logistics Management

• Coordinate all aspects of travel for donor visits, conferences, and community events.
• Prepare travel itineraries and briefing materials
• Adjust plans as needed to accommodate schedule changes or delays
• Ensure smooth transitions between travel and on-campus responsibilities

Office & Operational Leadership

• Maintain systems for scheduling, communication, and document management.
• Oversee student, alumni, and donor databases, ensuring information is accurate, up-to-date, and compliant with privacy standards.
• Manage relationships with vendors and service providers to ensure smooth operations and timely delivery of services.
• Manage payroll administration, including submitting payroll, entering new employees into the system, and ensuring accurate and timely processing.
• Serve as a first point of contact for students, donors, board members, and community partners seeking the ED’s time.
• Manage sensitive information with discretion.
• Support board meetings by preparing materials and tracking action items.

Project & Initiative Management

• Track progress on key initiatives related to fundraising, student engagement, and Jewish learning.
• Conduct research and prepare summaries to support decision-making.
• Coordinate special projects such as donor events, educational programs, and holiday celebrations.
• Identify opportunities to streamline processes and improve organizational efficiency.

What You’ll Bring to the Job

• Pastoral Sensitivity: Understands the emotional and spiritual dimensions of the ED’s work with students.
• Strategic Judgment: Anticipates needs and helps the ED balance donor, educational, and pastoral priorities.
• Relationship Stewardship: Builds trust with donors, students, and stakeholders through warmth and reliability.
• Operational Excellence: Creates systems that enhance efficiency and reduce friction.
• Mission Alignment: Demonstrates commitment to Jewish life, student well‑being, and Hillel’s values.

Qualifications

• Bachelor’s degree preferred in business, communications, nonprofit management, higher education, Jewish communal service, or a related field; equivalent combination of relevant experience and education will be considered.
• 3-5 years of experience supporting a senior executive, ideally in a university, nonprofit, or faith‑based environment.
• Exceptional organizational skills and the ability to manage multiple priorities in a fast‑paced setting.
• Outstanding written and verbal communication skills, including the ability to draft polished and sensitive correspondence.
• High emotional intelligence, warmth, and professionalism when interacting with students, donors, and community members.
• Comfort working in a Jewish educational and pastoral environment; familiarity with Jewish life and culture is strongly preferred.
• Strong proficiency with office productivity tools, CRM systems, and digital communication platforms.
• Ability to travel occasionally to support events or donor engagements.

What You’ll Receive

• Salary range: $60,000–65,000 annually, commensurate with experience and qualifications.
• A competitive benefits package, including health insurance, paid time off, and retirement contributions.
• Access to professional development, mentoring, and skill building opportunities 
• Open workspace in a hospitable and comfortable setting
• Opportunity to work alongside a talented team of professionals who enjoy their work

About Hillel at Dartmouth

Hillel at Dartmouth is a vibrant, student‑centered hub that enriches the lives of Jewish students of all backgrounds through warm community, rich Jewish learning, and a deep connection to Jewish life, culture, and Israel.

Through student‑led initiatives and staff mentorship, Hillel at Dartmouth helps students shape their own Jewish journeys and create welcoming spaces for friends of all backgrounds.

Today, Hillel at Dartmouth regularly connects with nearly all of Dartmouth’s approximately 400 Jewish undergraduates, many of its 200 Jewish graduate students, and a diverse group of non‑Jewish students who join for meals, programs, and community.

The Roth Center for Jewish Life is located in the heart of the campus. The Roth Center offers the stunning Alperin/Kirsch Sanctuary, an open space that hosts dining, meetings, and religious services; the impressive Koreman Library; the fully functional Rauch Kitchen and stocked snack pantry; offices and classrooms; and two student lounges (Lappin and Rosen). The Upper Valley Jewish Community, a regional synagogue, is also housed in the Roth Center.

Hillel at Dartmouth is affiliated with Hillel International. Hillel International enriches the lives of Jewish students so they may enrich the Jewish people and the world, and envisions a world where every student is inspired to make an enduring commitment to Jewish life, learning and Israel.

About Hanover, New Hampshire

Are you looking for a place to live and work that perfectly balances nature, culture, and community? If so, consider Hanover, New Hampshire. Hanover is a charming college town located along the Connecticut River in the scenic Upper Connecticut River Valley. Hanover offers a variety of recreational opportunities, such as hiking, biking, skiing, kayaking, and golfing. The town also boasts a vibrant arts and entertainment scene, with museums, theaters, galleries, and festivals. Hanover has been rated among the best places to live in America by CNN and Money magazine, thanks to its high quality of life, excellent schools, low crime rate, and friendly people. Hanover is located 2 hours from Boston, 3.5 hours from Montreal, and 4.5 hours from New York City, with a range of convenient transportation options. If you are looking for a rewarding career in a beautiful and dynamic town, Hanover is the place for you!

ABOUT VEG

In 2014, VEG was born with a mission to help people and their pets when they need it most. This meant challenging the status quo and fixing everything that was wrong with the ER experience. Since then, we’ve expanded rapidly, with hospitals nationwide open 24/7, 365 days a year, and created a better emergency experience—not only for people and their pets, but also for everyone who works here—our VEGgies!

At VEG we find a way to say yes to the career you want in veterinary emergency medicine. This means transforming how ER works, from our open-concept hospitals, where you can handle emergency cases of every kind (even exotics!) to our immersive, customer-focused experience, which helps us give people and their pets the care they deserve.

This also means saying yes to creating the greatest experience possible for our VEGgies. Yes to working in an environment where you can find your place and feel valued for the amazing work you do. Yes to having unparalleled opportunities for learning and mentorship so you can grow where you want to go in your career. And yes to making an impact here in ways you never thought possible.

VEG is a 2025 and 2026 certified Great Place to Work®.

THE JOB

As a Hospital Manager, you’ll guide your people and operate your hospital the VEG Way, with a strong sense of ownership and the freedom to shape an environment constantly on the frontlines of change. You’ll be a constant presence in your hospitals, advancing culture, engagement, efficiency, growth, and financial health by finding ways to say yes to your VEGgies—equipping them with the tools, support, education, and autonomy they need to thrive. Using the VEG framework to guide your decisions, you’ll ensure your hospital performs at the highest level, while fostering an inclusive workplace where VEGgies feel they belong, take pride in their roles, and invite friends to join. You’ll also build collaborative, mutually rewarding partnerships with referring vets and local businesses, making VEG the go-to for emergency pet care in your community.

WHAT YOU’LL DO

• Actively recruit, hire, onboard and continuously develop the right people for VEG and your hospital
• Ensure your hospital delivers a mind-blowing experience for patients, customers, and VEGgies at your hospital
• Ensure your hospital is compliant, well-maintained, and operationally sound
• Drive performance at your hospital, making it a high-revenue, high-margin business that challenges the status quo and achieves financial targets
• Help grow VEG’s reputation locally and throughout the industry, online, and in the media

 WHAT YOU NEED

• Leadership experience, including overseeing and scheduling teams of 50+, recruiting, training, facilitating developmental meetings, performance management, and building effective teams
• Financial management experience, including full P&L oversight consisting of budgeting, payroll, and accounts receivable
• Operations management experience, including inventory and facility management
• A desire to be coached and develop personally
• When on the floor, you're consistently available, accessible, and approachable; this is not a remote position
• Must be willing to work in a noisy environment with strong or unpleasant odors
• Availability to work nights, weekends and holidays on a rotating or as needed basis based on hospital needs
• Work well in a fast-paced environment with people from all backgrounds and different personality types

WHO YOU ARE

• Empathetic, instinctively taking a people-centric approach, whether supporting your colleagues or making an effort to understand different perspectives
• Have a sense of humility; acknowledging mistakes, sharing credit with others, and lifting up your team’s’ accomplishments
• Feel a strong sense of ownership over your work, taking responsibility for outcomes and staying committed to achieving long-term, impactful results 
• Curious by nature; you ask insightful questions and continuously seek out opportunities to learn and grow your skills and knowledge

HOW WE INVEST IN YOU

• Competitive compensation, including base, bonus and 401K match
• Comprehensive health and wellness benefits that start on day one, including QPR training and access to free therapy or counseling
• Based on your role, you may be eligible for equity after one year of full time, active employment with VEG, so you can share in our growth and success
• A BIG focus on learning and growth, from VEG-created clinical and leadership programs to unlimited ER CE + travel stipend (no really!). Full-time credentialed VEGgies receive a $2,500/year travel stipend. Full-time uncredentialed VEGgies receive a $1,000/year travel stipend.
• Clinical student loan repayment so you don’t need to worry about your student debt
• Paid parental leave, up to 12 weeks at 100% of regular salary and inclusive fertility and family-building care for all types of families
• Flexible work schedules to support your life outside of work
• Generous employee referral program, so our awesome people can bring in more awesome people
• And the little (big) things, like comfy scrubs, cool VEG swag, and food in the fridge for when you’re hungry

DEI

At VEG, diversity is not just a word—it's a strength that fuels innovation and kindness. Our mission is “Helping people and their pets when they need it most.” And we do that better when our VEGgies (employees) feel valued, respected, and empowered to bring their authentic selves to work. That's why we're devoted to creating an environment that reflects the diverse communities we serve—where different perspectives are not only welcomed but celebrated.

We are focused on providing equitable opportunities for growth, promoting inclusive decision-making, and ensuring that everyone's perspective is considered. Saying yes to VEG means helping us build a culture where your unique experiences and background contribute to a shared vision: being the world’s veterinary emergency company.

The Opportunity 

ConvenientMD is seeking a dedicated Paramedic, who is a nationally registered EMT to join our team as an Urgent Care Technician. As a vital clinical team member, you will play an integral role in providing high-quality care to our patients, working alongside medical providers, and contributing to a supportive, collaborative environment. If you are a skilled paramedic looking for an opportunity to grow your career in a fast-paced setting, this position could be a great fit for you. 

Your Impact  

• Patient Care & Triage: Conduct comprehensive patient triage by taking vital signs, documenting medical history, and performing observational examinations to identify immediate healthcare needs.
  • Assist with patient exams, ensuring all necessary equipment and documentation are prepared, while supporting providers during testing and procedures.
• Clinical Procedures:
  • Perform diagnostic and testing procedures, including vision, hearing, drug screens, breath alcohol testing, spirometry, and more.
  • Execute point-of-care testing such as strep, flu, RSV, SARS-CoV-2, glucose, lipid panel, and urinalysis.
  • Provide cardiac and airway management, including ECGs, AED use, nebulizer treatments, and oxygen administration.
  • Deliver wound care assessments, immunizations, and medication administration per federal and state regulations.
• Patient Engagement & Documentation: Assist with patient inquiries, communicate test results, and explain medication or therapy plans.
  • Maintain accurate electronic medical records, documenting patient histories and treatment details.
  • Observe and report changes in patients' conditions, taking necessary action as needed.
• Clinic Operations:
  • Ensure medical instruments and equipment are clean, sterilized, and maintained per organizational policies.
  • Maintain a stocked and sterile workspace, supporting smooth clinic operations.
• Collaboration with Clinical Team: Work closely with other members of the clinical team to ensure seamless coordination of patient care.
  • Communicate effectively and efficiently with providers and other healthcare professionals to relay patient information and updates.
  • Welcome and support the training of new team clinic team members. 

Required Availability  

• Must be able to work 12-hour shifts in consecutive and or non-consecutive days:
  • For full-time: Must be able to work three (3) 12-hour shifts a week with at least four (4) shifts a month on a Saturday or Sunday.
  • For part-time: Must be able to work two (2) 12-hour shifts per week with at least two (2) shifts a month on a Saturday or Sunday.
  • For per diem: Must be able to work four (4) 12-hour shifts per month, ideally working one (1) shift each week.  
• Flexibility to work nights, weekends, holidays.
• If needed, must be able to work at a minimum of three (3) other ConvenientMD locations within a one (1) hour travel distance from your primary clinic.
• Required to travel for training shifts which may occur outside of your primary clinic within a one (1) hour commute.  

Who You Are  

• Education: High school diploma or GED required.
• Certification and demonstrated prior experience: Licensed paramedic (preferably nationally certified) with prior experience placing and monitoring IVs.
• Basic Life Support (BLS) certification: American Heart Association or American Red Cross BLS certification. We do not accept CPR, ACLS certifications, or online only classes.
• Compassionate, authentic, and patient focused: Supports patients through kindness; demonstrating understanding for others and contributing to the creating a community of belonging. 
• Proactive and confident communicator (written and verbal): Foreshadows and elevates concerns as they arise, unafraid of professional directness both with colleagues and patients.
• Trustworthy: Ability to maintain confidentiality and handle all patient information in accordance with HIPAA regulations.
• Effective communicator and cross collaborator: Ability to establish and maintain positive relationships with patients, team members, and stakeholders across the organization.
• Excellent team player: Enjoys collaborating with others and being a part of a strong team dynamic.
• Technically savvy: Proficient with Microsoft Office Suite or related software, experience with or ability to learn Experity as well as other business systems.  

Bonus Qualifications 

• 1-2 years of patient triage experience in an urgent care or emergency department preferred. 

The Opportunity 

Note: This role is onsite at least 4 days per week in Portsmouth, New Hampshire.

The Manager of Technology Security & Governance will play a critical leadership role in safeguarding the organization’s technology environment while establishing a disciplined, enterprise-wide approach to technology governance. This leader will be responsible for advancing information security and privacy programs that protect patient and organizational data, while also designing and operating a structured intake, prioritization, and oversight process for technology initiatives.

Operating within a highly regulated healthcare environment, this role ensures the confidentiality, integrity, and availability of systems and data, while enabling thoughtful, transparent decision-making around technology investments. The Director will partner closely with IT, Compliance, Clinical, Revenue Cycle, Finance, Operations, and Executive leadership to embed security, privacy, and governance into both strategic planning and day-to-day operations.

This is an opportunity to balance strategic leadership with hands-on execution, building scalable frameworks that support growth, mitigate risk, and drive operational excellence across the enterprise.

This role is not remote. This position is based onsite at ConvenientMD headquarters in Portsmouth, NH. 

Your Impact

• Information Security Leadership
  • Lead and manage the organization’s technology security function, ensuring robust protection of systems, infrastructure, and sensitive data
  • Develop, implement, and continuously evolve comprehensive cybersecurity strategies, policies, and procedures
  • Oversee security risk management, including risk assessments, vulnerability management, remediation planning, and risk acceptance processes
  • Monitor emerging threats and lead incident response efforts, ensuring rapid, coordinated mitigation and recovery
  • Ensure appropriate safeguards are in place across clinical, financial, and operational systems, including EHRs, cloud platforms, and third-party technologies
  • Provide clear, executive-level reporting on security posture, risks, and mitigation strategies
• Privacy & Regulatory Compliance
  • Partner with Compliance and Legal to support adherence to HIPAA, HITECH, and other applicable privacy regulations
  • Contribute to the development and delivery of privacy policies, training programs, and organizational awareness initiatives
  • Support audits, regulatory inquiries, and security and privacy assessments
  • Champion a culture of security awareness and best practices across the organization
• Technology Governance & Prioritization
  • Design, implement, and manage an enterprise-wide technology governance framework, including project intake, evaluation, and prioritization
  • Establish clear criteria for assessing technology initiatives, including security, privacy, risk, regulatory impact, resource capacity, and strategic alignment
  • Partner with executive leadership to drive transparent portfolio management and prioritization decisions
  • Ensure security and privacy considerations are embedded early in project planning and solution design
• Operational Excellence & Continuous Improvement
  • Collaborate cross-functionally to deliver secure, scalable, and effective technology solutions
  • Analyze support volume and trends to identify opportunities for efficiency and reduction through technology
  • Establish and track KPIs, driving accountability, continuous improvement, and program maturity
• Strategic Partnership & Communication
  • Act as a trusted advisor to executives, clinicians, and business leaders on security, privacy, and governance matters
  • Translate complex technical and regulatory concepts into clear, actionable, business-focused insights

Who You Are 

• Experience: Minimum of 4 years of experience in healthcare technology and 4 years in IT security and governance
• Healthcare technology leader: Proven track record of building and managing high-performing security and governance programs within a healthcare environment
• Cybersecurity expert: Deep understanding of cybersecurity frameworks, threat management, incident response, and regulatory requirements in healthcare
• Strategic and hands-on operator: Ability to balance long-term strategy with day-to-day execution in a complex, regulated environment
• Clear and influential communicator: Skilled at translating complex technical concepts into business-focused insights for diverse stakeholders
• Process and governance builder: Experienced in developing policies, documentation, and structured frameworks that drive consistency, accountability, and scalability
• Collaborative partner: Trusted relationship-builder who works effectively across IT, Compliance, Clinical, and executive teams

At Aspire Living & Learning, we don't just talk about making an impact, we live it. For more than 40 years, we've supported neurodiverse children and adults across New England and Maryland as they discover their passions, unlock their potential, and live more independently in their communities. Our person-centered services evolve with people's needs, from education and behavioral health to residential and community-based supports. We empower people to live lives shaped by their own interests, choices, and strengths. Join our collaborative, mission-driven team and bring your skills to work that makes a real difference every day.

Aspire Living & Learning is currently seeking a Senior Director of Nursing to serve as Aspire’s senior nursing leader, responsible for the overall quality, consistency, and strategic direction of nursing services across Aspire’s multi-state footprint. This role strengthens Aspire’s nursing infrastructure in response to increasing medical complexity, aging populations, and organizational growth. The Senior Director of Nursing establishes enterprise standards for nursing practice and medication management, reduces clinical and regulatory risk, and ensures nursing investments translate into measurable improvements in quality, compliance, and outcomes for the people we serve. The role works in close partnership with Operations, Quality, Finance, and Workforce Development to ensure nursing services are aligned, sustainable, and responsive to evolving needs. This leader must reside within and be willing to travel regularly throughout Aspire’s service footprint (MA, CT, NH, MD, VT).

Key Responsibilities:

Enterprise Clinical Leadership & Risk Reduction 

• Serve as Aspire’s senior nursing authority, accountable for nursing practice quality, patient safety, and regulatory compliance across all states and service lines. 
• Reduce clinical and regulatory risk by strengthening medication oversight, standardizing documentation practices, and proactively addressing trends in incidents through root cause analysis, hospitalizations, and audit findings. 
• Ensure consistent, timely nurse involvement in medication changes, hospital discharges, program transitions, and high-risk incident review, positioning nursing as a proactive clinical partner. 
• Establish nurse-led oversight of medication administration practices to reduce risk exposure for DSPs and programs. 
• Oversee our multi-state footprint, ensuring alignment with regulatory expectations and best practices.  

Nursing Structure, Scope of Practice & Accountability 

• Design and implement a standardized, enterprise-wide nursing model that clearly defines roles, scopes of practice, caseload expectations, supervision structures, and delegation practices. 
• Establish clear performance expectations and accountability for both internal nursing staff and contracted nursing providers. 
• Ensure nurses are consistently practicing at the top of their license by aligning work appropriately and removing unnecessary administrative burden.  

Contracted Nursing & Vendor Oversight 

• Provide internal clinical oversight of contracted nursing vendors, including setting quality and documentation standards and monitoring performance and responsiveness. 
• Partner with executive and operational leadership to evaluate internal, contracted, and hybrid nursing models based on quality, risk reduction, and cost effectiveness.  

Medication Management, Technology & Systems 

• Lead Aspire’s medication management infrastructure, including selection, implementation, and oversight of an electronic Medication Administration Record (eMAR) system across all states. 
• Guide adoption of medication administration technologies that reduce errors and improve compliance, ensuring systems support centralized oversight, remote auditing, trend analysis, and timely retraining.  

Documentation, Auditing & Quality Integration 

• Standardize nursing documentation practices across states and service lines to ensure accuracy, consistency, and regulatory alignment. 
• Partner with Quality & Compliance to conduct joint audits, strengthen medical record integrity, and integrate nursing quality assurance into Aspire’s broader quality systems. 
• Ensure consistent tracking of health conditions, diagnoses, appointment follow-through, and staff training and competency requirements.  

Training, Competency & Workforce Development 

• Establish standardized training and competency frameworks for nurses, DSPs, and home providers, aligned with state regulations and best practices. 
• Develop clear retraining pathways following medication errors or clinical incidents and ensure training reflects the needs of aging populations, individuals with IDD, and those with complex medication regimens. 
• Collaborate on psychiatric consultation and clinical support models, as appropriate.  

Data-Driven Clinical Strategy 

• Lead the implementation and use of HRST or comparable health risk assessment tools to inform clinical oversight, staffing models, and training priorities. 
• Analyze hospitalization and emergency room utilization data to identify trends, anticipate risk, and drive preventive clinical interventions.  

Cross-Functional Leadership & Communication 

• Establish standardized workflows to ensure nursing is promptly notified of hospitalizations, medication changes, and critical incidents. 
• Lead regular nursing–operations reviews focused on risk trends, system improvements, and continuous learning. 
• Serve as a clinical health advisor during investigations, audits, and regulatory reviews. 
• Consult and work collaboratively with other health care and clinical professionals ensure integrated, high-quality care. 

Financial Stewardship 

• Align nursing staffing models and expenditures with quality outcomes and risk reduction goals. 
• Partner with Finance and Executive Leadership to evaluate return on investment, inform budgeting, and ensure nursing investments produce measurable improvements in care quality and compliance.  

Qualifications 

• Active Registered Nurse (RN) license, with multi-state licensure or ability to obtain required state licenses. 
• 7–10 years of progressive nursing leadership experience in the IDD field, including oversight of nursing services in multi-site and/or multi-state environments. 
• Strong knowledge of medication administration systems, delegation practices, and regulatory requirements in IDD and/or behavioral health settings. 
• Experience supporting individuals with IDD, aging adults with complex medical needs, and individuals receiving behavioral health or psychotropic medications. 
• Prefer Master’s degree in Nursing, Healthcare Administration, or a related field. 
• Experience with eMAR implementation preferred, HRST or similar risk stratification tools, and oversight of both internal and contracted nursing models. 

Employees at Aspire enjoy working with a collaborative and dedicated team that values a culture of belonging and care. We take pride in offering a comprehensive benefits package to eligible employees, including:

• Comprehensive Health, Dental, & Vision Insurance - Choose from multiple medical plans, with vision coverage included at no extra cost.
• Flexible Spending Accounts (FSA) and Health Saving Account (HSA) options - Use pre-tax dollars for medical and dependent care expenses.
• Lifestyle Spending Accounts with JOON - Monthly funds for wellness, fitness, commuting, childcare, pet care, and more.
• 403(b) Retirement Plan with Employer Match - A 100% match on contributions up to 2% of your salary.
• Generous Paid Time Off - Paid sick, personal, and vacation days, plus holidays.
• Professional Growth Opportunities - Access to training, leadership and management courses, mentorship, and career advancement.
• Employer-Paid Life & Disability Insurance, Employee Assistance Program (EAP), Telehealth Services and more!

If you want to join us in making a difference and positively impact the lives of others while charting your own path of development, then we at the Aspire team would love to hear from you.

Aspire Living & Learning believes it must play an active role in creating a community of employees that is diverse, inclusive and equitable. Our work benefits greatly from the contributions of people of color, people from working class backgrounds, women, LGBTQ people, and individuals with disabilities. Hence, we strongly encourage applications from people with these identities or who are members of other marginalized communities. 

#CA26

At Aspire Living & Learning, we don't just talk about making an impact, we live it. For more than 40 years, we've supported neurodiverse children and adults across New England and Maryland as they discover their passions, unlock their potential, and live more independently in their communities. Our person-centered services evolve with people's needs, from education and behavioral health to residential and community-based supports. We empower people to live lives shaped by their own interests, choices, and strengths. Join our collaborative, mission-driven team and bring your skills to work that makes a real difference every day.

Aspire Living & Learning is currently seeking a Senior Director of Nursing to serve as Aspire’s senior nursing leader, responsible for the overall quality, consistency, and strategic direction of nursing services across Aspire’s multi-state footprint. This role strengthens Aspire’s nursing infrastructure in response to increasing medical complexity, aging populations, and organizational growth. The Senior Director of Nursing establishes enterprise standards for nursing practice and medication management, reduces clinical and regulatory risk, and ensures nursing investments translate into measurable improvements in quality, compliance, and outcomes for the people we serve. The role works in close partnership with Operations, Quality, Finance, and Workforce Development to ensure nursing services are aligned, sustainable, and responsive to evolving needs. This leader must reside within and be willing to travel regularly throughout Aspire’s service footprint (MA, CT, NH, MD, VT).

Key Responsibilities:

Enterprise Clinical Leadership & Risk Reduction 

• Serve as Aspire’s senior nursing authority, accountable for nursing practice quality, patient safety, and regulatory compliance across all states and service lines. 
• Reduce clinical and regulatory risk by strengthening medication oversight, standardizing documentation practices, and proactively addressing trends in incidents through root cause analysis, hospitalizations, and audit findings. 
• Ensure consistent, timely nurse involvement in medication changes, hospital discharges, program transitions, and high-risk incident review, positioning nursing as a proactive clinical partner. 
• Establish nurse-led oversight of medication administration practices to reduce risk exposure for DSPs and programs. 
• Oversee our multi-state footprint, ensuring alignment with regulatory expectations and best practices.  

Nursing Structure, Scope of Practice & Accountability 

• Design and implement a standardized, enterprise-wide nursing model that clearly defines roles, scopes of practice, caseload expectations, supervision structures, and delegation practices. 
• Establish clear performance expectations and accountability for both internal nursing staff and contracted nursing providers. 
• Ensure nurses are consistently practicing at the top of their license by aligning work appropriately and removing unnecessary administrative burden.  

Contracted Nursing & Vendor Oversight 

• Provide internal clinical oversight of contracted nursing vendors, including setting quality and documentation standards and monitoring performance and responsiveness. 
• Partner with executive and operational leadership to evaluate internal, contracted, and hybrid nursing models based on quality, risk reduction, and cost effectiveness.  

Medication Management, Technology & Systems 

• Lead Aspire’s medication management infrastructure, including selection, implementation, and oversight of an electronic Medication Administration Record (eMAR) system across all states. 
• Guide adoption of medication administration technologies that reduce errors and improve compliance, ensuring systems support centralized oversight, remote auditing, trend analysis, and timely retraining.  

Documentation, Auditing & Quality Integration 

• Standardize nursing documentation practices across states and service lines to ensure accuracy, consistency, and regulatory alignment. 
• Partner with Quality & Compliance to conduct joint audits, strengthen medical record integrity, and integrate nursing quality assurance into Aspire’s broader quality systems. 
• Ensure consistent tracking of health conditions, diagnoses, appointment follow-through, and staff training and competency requirements.  

Training, Competency & Workforce Development 

• Establish standardized training and competency frameworks for nurses, DSPs, and home providers, aligned with state regulations and best practices. 
• Develop clear retraining pathways following medication errors or clinical incidents and ensure training reflects the needs of aging populations, individuals with IDD, and those with complex medication regimens. 
• Collaborate on psychiatric consultation and clinical support models, as appropriate.  

Data-Driven Clinical Strategy 

• Lead the implementation and use of HRST or comparable health risk assessment tools to inform clinical oversight, staffing models, and training priorities. 
• Analyze hospitalization and emergency room utilization data to identify trends, anticipate risk, and drive preventive clinical interventions.  

Cross-Functional Leadership & Communication 

• Establish standardized workflows to ensure nursing is promptly notified of hospitalizations, medication changes, and critical incidents. 
• Lead regular nursing–operations reviews focused on risk trends, system improvements, and continuous learning. 
• Serve as a clinical health advisor during investigations, audits, and regulatory reviews. 
• Consult and work collaboratively with other health care and clinical professionals ensure integrated, high-quality care. 

Financial Stewardship 

• Align nursing staffing models and expenditures with quality outcomes and risk reduction goals. 
• Partner with Finance and Executive Leadership to evaluate return on investment, inform budgeting, and ensure nursing investments produce measurable improvements in care quality and compliance.  

Qualifications 

• Active Registered Nurse (RN) license, with multi-state licensure or ability to obtain required state licenses. 
• 7–10 years of progressive nursing leadership experience in the IDD field, including oversight of nursing services in multi-site and/or multi-state environments. 
• Strong knowledge of medication administration systems, delegation practices, and regulatory requirements in IDD and/or behavioral health settings. 
• Experience supporting individuals with IDD, aging adults with complex medical needs, and individuals receiving behavioral health or psychotropic medications. 
• Prefer Master’s degree in Nursing, Healthcare Administration, or a related field. 
• Experience with eMAR implementation preferred, HRST or similar risk stratification tools, and oversight of both internal and contracted nursing models. 

Employees at Aspire enjoy working with a collaborative and dedicated team that values a culture of belonging and care. We take pride in offering a comprehensive benefits package to eligible employees, including:

• Comprehensive Health, Dental, & Vision Insurance - Choose from multiple medical plans, with vision coverage included at no extra cost.
• Flexible Spending Accounts (FSA) and Health Saving Account (HSA) options - Use pre-tax dollars for medical and dependent care expenses.
• Lifestyle Spending Accounts with JOON - Monthly funds for wellness, fitness, commuting, childcare, pet care, and more.
• 403(b) Retirement Plan with Employer Match - A 100% match on contributions up to 2% of your salary.
• Generous Paid Time Off - Paid sick, personal, and vacation days, plus holidays.
• Professional Growth Opportunities - Access to training, leadership and management courses, mentorship, and career advancement.
• Employer-Paid Life & Disability Insurance, Employee Assistance Program (EAP), Telehealth Services and more!

If you want to join us in making a difference and positively impact the lives of others while charting your own path of development, then we at the Aspire team would love to hear from you.

Aspire Living & Learning believes it must play an active role in creating a community of employees that is diverse, inclusive and equitable. Our work benefits greatly from the contributions of people of color, people from working class backgrounds, women, LGBTQ people, and individuals with disabilities. Hence, we strongly encourage applications from people with these identities or who are members of other marginalized communities. 

#CA26

At Aspire Living & Learning, we don't just talk about making an impact, we live it. For more than 40 years, we've supported neurodiverse children and adults across New England and Maryland as they discover their passions, unlock their potential, and live more independently in their communities. Our person-centered services evolve with people's needs, from education and behavioral health to residential and community-based supports. We empower people to live lives shaped by their own interests, choices, and strengths. Join our collaborative, mission-driven team and bring your skills to work that makes a real difference every day.

Aspire Living & Learning is currently seeking a Senior Director of Nursing to serve as Aspire’s senior nursing leader, responsible for the overall quality, consistency, and strategic direction of nursing services across Aspire’s multi-state footprint. This role strengthens Aspire’s nursing infrastructure in response to increasing medical complexity, aging populations, and organizational growth. The Senior Director of Nursing establishes enterprise standards for nursing practice and medication management, reduces clinical and regulatory risk, and ensures nursing investments translate into measurable improvements in quality, compliance, and outcomes for the people we serve. The role works in close partnership with Operations, Quality, Finance, and Workforce Development to ensure nursing services are aligned, sustainable, and responsive to evolving needs. This leader must reside within and be willing to travel regularly throughout Aspire’s service footprint (MA, CT, NH, MD, VT).

Key Responsibilities:

Enterprise Clinical Leadership & Risk Reduction 

• Serve as Aspire’s senior nursing authority, accountable for nursing practice quality, patient safety, and regulatory compliance across all states and service lines. 
• Reduce clinical and regulatory risk by strengthening medication oversight, standardizing documentation practices, and proactively addressing trends in incidents through root cause analysis, hospitalizations, and audit findings. 
• Ensure consistent, timely nurse involvement in medication changes, hospital discharges, program transitions, and high-risk incident review, positioning nursing as a proactive clinical partner. 
• Establish nurse-led oversight of medication administration practices to reduce risk exposure for DSPs and programs. 
• Oversee our multi-state footprint, ensuring alignment with regulatory expectations and best practices.  

Nursing Structure, Scope of Practice & Accountability 

• Design and implement a standardized, enterprise-wide nursing model that clearly defines roles, scopes of practice, caseload expectations, supervision structures, and delegation practices. 
• Establish clear performance expectations and accountability for both internal nursing staff and contracted nursing providers. 
• Ensure nurses are consistently practicing at the top of their license by aligning work appropriately and removing unnecessary administrative burden.  

Contracted Nursing & Vendor Oversight 

• Provide internal clinical oversight of contracted nursing vendors, including setting quality and documentation standards and monitoring performance and responsiveness. 
• Partner with executive and operational leadership to evaluate internal, contracted, and hybrid nursing models based on quality, risk reduction, and cost effectiveness.  

Medication Management, Technology & Systems 

• Lead Aspire’s medication management infrastructure, including selection, implementation, and oversight of an electronic Medication Administration Record (eMAR) system across all states. 
• Guide adoption of medication administration technologies that reduce errors and improve compliance, ensuring systems support centralized oversight, remote auditing, trend analysis, and timely retraining.  

Documentation, Auditing & Quality Integration 

• Standardize nursing documentation practices across states and service lines to ensure accuracy, consistency, and regulatory alignment. 
• Partner with Quality & Compliance to conduct joint audits, strengthen medical record integrity, and integrate nursing quality assurance into Aspire’s broader quality systems. 
• Ensure consistent tracking of health conditions, diagnoses, appointment follow-through, and staff training and competency requirements.  

Training, Competency & Workforce Development 

• Establish standardized training and competency frameworks for nurses, DSPs, and home providers, aligned with state regulations and best practices. 
• Develop clear retraining pathways following medication errors or clinical incidents and ensure training reflects the needs of aging populations, individuals with IDD, and those with complex medication regimens. 
• Collaborate on psychiatric consultation and clinical support models, as appropriate.  

Data-Driven Clinical Strategy 

• Lead the implementation and use of HRST or comparable health risk assessment tools to inform clinical oversight, staffing models, and training priorities. 
• Analyze hospitalization and emergency room utilization data to identify trends, anticipate risk, and drive preventive clinical interventions.  

Cross-Functional Leadership & Communication 

• Establish standardized workflows to ensure nursing is promptly notified of hospitalizations, medication changes, and critical incidents. 
• Lead regular nursing–operations reviews focused on risk trends, system improvements, and continuous learning. 
• Serve as a clinical health advisor during investigations, audits, and regulatory reviews. 
• Consult and work collaboratively with other health care and clinical professionals ensure integrated, high-quality care. 

Financial Stewardship 

• Align nursing staffing models and expenditures with quality outcomes and risk reduction goals. 
• Partner with Finance and Executive Leadership to evaluate return on investment, inform budgeting, and ensure nursing investments produce measurable improvements in care quality and compliance.  

Qualifications 

• Active Registered Nurse (RN) license, with multi-state licensure or ability to obtain required state licenses. 
• 7–10 years of progressive nursing leadership experience in the IDD field, including oversight of nursing services in multi-site and/or multi-state environments. 
• Strong knowledge of medication administration systems, delegation practices, and regulatory requirements in IDD and/or behavioral health settings. 
• Experience supporting individuals with IDD, aging adults with complex medical needs, and individuals receiving behavioral health or psychotropic medications. 
• Prefer Master’s degree in Nursing, Healthcare Administration, or a related field. 
• Experience with eMAR implementation preferred, HRST or similar risk stratification tools, and oversight of both internal and contracted nursing models. 

Employees at Aspire enjoy working with a collaborative and dedicated team that values a culture of belonging and care. We take pride in offering a comprehensive benefits package to eligible employees, including:

• Comprehensive Health, Dental, & Vision Insurance - Choose from multiple medical plans, with vision coverage included at no extra cost.
• Flexible Spending Accounts (FSA) and Health Saving Account (HSA) options - Use pre-tax dollars for medical and dependent care expenses.
• Lifestyle Spending Accounts with JOON - Monthly funds for wellness, fitness, commuting, childcare, pet care, and more.
• 403(b) Retirement Plan with Employer Match - A 100% match on contributions up to 2% of your salary.
• Generous Paid Time Off - Paid sick, personal, and vacation days, plus holidays.
• Professional Growth Opportunities - Access to training, leadership and management courses, mentorship, and career advancement.
• Employer-Paid Life & Disability Insurance, Employee Assistance Program (EAP), Telehealth Services and more!

If you want to join us in making a difference and positively impact the lives of others while charting your own path of development, then we at the Aspire team would love to hear from you.

Aspire Living & Learning believes it must play an active role in creating a community of employees that is diverse, inclusive and equitable. Our work benefits greatly from the contributions of people of color, people from working class backgrounds, women, LGBTQ people, and individuals with disabilities. Hence, we strongly encourage applications from people with these identities or who are members of other marginalized communities. 

#CA26

At Aspire Living & Learning, we don't just talk about making an impact, we live it. For more than 40 years, we've supported neurodiverse children and adults across New England and Maryland as they discover their passions, unlock their potential, and live more independently in their communities. Our person-centered services evolve with people's needs, from education and behavioral health to residential and community-based supports. We empower people to live lives shaped by their own interests, choices, and strengths. Join our collaborative, mission-driven team and bring your skills to work that makes a real difference every day.

Aspire Living & Learning is currently seeking a Senior Director of Nursing to serve as Aspire’s senior nursing leader, responsible for the overall quality, consistency, and strategic direction of nursing services across Aspire’s multi-state footprint. This role strengthens Aspire’s nursing infrastructure in response to increasing medical complexity, aging populations, and organizational growth. The Senior Director of Nursing establishes enterprise standards for nursing practice and medication management, reduces clinical and regulatory risk, and ensures nursing investments translate into measurable improvements in quality, compliance, and outcomes for the people we serve. The role works in close partnership with Operations, Quality, Finance, and Workforce Development to ensure nursing services are aligned, sustainable, and responsive to evolving needs. This leader must reside within and be willing to travel regularly throughout Aspire’s service footprint (MA, CT, NH, MD, VT).

Key Responsibilities:

Enterprise Clinical Leadership & Risk Reduction 

• Serve as Aspire’s senior nursing authority, accountable for nursing practice quality, patient safety, and regulatory compliance across all states and service lines. 
• Reduce clinical and regulatory risk by strengthening medication oversight, standardizing documentation practices, and proactively addressing trends in incidents through root cause analysis, hospitalizations, and audit findings. 
• Ensure consistent, timely nurse involvement in medication changes, hospital discharges, program transitions, and high-risk incident review, positioning nursing as a proactive clinical partner. 
• Establish nurse-led oversight of medication administration practices to reduce risk exposure for DSPs and programs. 
• Oversee our multi-state footprint, ensuring alignment with regulatory expectations and best practices.  

Nursing Structure, Scope of Practice & Accountability 

• Design and implement a standardized, enterprise-wide nursing model that clearly defines roles, scopes of practice, caseload expectations, supervision structures, and delegation practices. 
• Establish clear performance expectations and accountability for both internal nursing staff and contracted nursing providers. 
• Ensure nurses are consistently practicing at the top of their license by aligning work appropriately and removing unnecessary administrative burden.  

Contracted Nursing & Vendor Oversight 

• Provide internal clinical oversight of contracted nursing vendors, including setting quality and documentation standards and monitoring performance and responsiveness. 
• Partner with executive and operational leadership to evaluate internal, contracted, and hybrid nursing models based on quality, risk reduction, and cost effectiveness.  

Medication Management, Technology & Systems 

• Lead Aspire’s medication management infrastructure, including selection, implementation, and oversight of an electronic Medication Administration Record (eMAR) system across all states. 
• Guide adoption of medication administration technologies that reduce errors and improve compliance, ensuring systems support centralized oversight, remote auditing, trend analysis, and timely retraining.  

Documentation, Auditing & Quality Integration 

• Standardize nursing documentation practices across states and service lines to ensure accuracy, consistency, and regulatory alignment. 
• Partner with Quality & Compliance to conduct joint audits, strengthen medical record integrity, and integrate nursing quality assurance into Aspire’s broader quality systems. 
• Ensure consistent tracking of health conditions, diagnoses, appointment follow-through, and staff training and competency requirements.  

Training, Competency & Workforce Development 

• Establish standardized training and competency frameworks for nurses, DSPs, and home providers, aligned with state regulations and best practices. 
• Develop clear retraining pathways following medication errors or clinical incidents and ensure training reflects the needs of aging populations, individuals with IDD, and those with complex medication regimens. 
• Collaborate on psychiatric consultation and clinical support models, as appropriate.  

Data-Driven Clinical Strategy 

• Lead the implementation and use of HRST or comparable health risk assessment tools to inform clinical oversight, staffing models, and training priorities. 
• Analyze hospitalization and emergency room utilization data to identify trends, anticipate risk, and drive preventive clinical interventions.  

Cross-Functional Leadership & Communication 

• Establish standardized workflows to ensure nursing is promptly notified of hospitalizations, medication changes, and critical incidents. 
• Lead regular nursing–operations reviews focused on risk trends, system improvements, and continuous learning. 
• Serve as a clinical health advisor during investigations, audits, and regulatory reviews. 
• Consult and work collaboratively with other health care and clinical professionals ensure integrated, high-quality care. 

Financial Stewardship 

• Align nursing staffing models and expenditures with quality outcomes and risk reduction goals. 
• Partner with Finance and Executive Leadership to evaluate return on investment, inform budgeting, and ensure nursing investments produce measurable improvements in care quality and compliance.  

Qualifications 

• Active Registered Nurse (RN) license, with multi-state licensure or ability to obtain required state licenses. 
• 7–10 years of progressive nursing leadership experience in the IDD field, including oversight of nursing services in multi-site and/or multi-state environments. 
• Strong knowledge of medication administration systems, delegation practices, and regulatory requirements in IDD and/or behavioral health settings. 
• Experience supporting individuals with IDD, aging adults with complex medical needs, and individuals receiving behavioral health or psychotropic medications. 
• Prefer Master’s degree in Nursing, Healthcare Administration, or a related field. 
• Experience with eMAR implementation preferred, HRST or similar risk stratification tools, and oversight of both internal and contracted nursing models. 

Employees at Aspire enjoy working with a collaborative and dedicated team that values a culture of belonging and care. We take pride in offering a comprehensive benefits package to eligible employees, including:

• Comprehensive Health, Dental, & Vision Insurance - Choose from multiple medical plans, with vision coverage included at no extra cost.
• Flexible Spending Accounts (FSA) and Health Saving Account (HSA) options - Use pre-tax dollars for medical and dependent care expenses.
• Lifestyle Spending Accounts with JOON - Monthly funds for wellness, fitness, commuting, childcare, pet care, and more.
• 403(b) Retirement Plan with Employer Match - A 100% match on contributions up to 2% of your salary.
• Generous Paid Time Off - Paid sick, personal, and vacation days, plus holidays.
• Professional Growth Opportunities - Access to training, leadership and management courses, mentorship, and career advancement.
• Employer-Paid Life & Disability Insurance, Employee Assistance Program (EAP), Telehealth Services and more!

If you want to join us in making a difference and positively impact the lives of others while charting your own path of development, then we at the Aspire team would love to hear from you.

Aspire Living & Learning believes it must play an active role in creating a community of employees that is diverse, inclusive and equitable. Our work benefits greatly from the contributions of people of color, people from working class backgrounds, women, LGBTQ people, and individuals with disabilities. Hence, we strongly encourage applications from people with these identities or who are members of other marginalized communities. 

#CA26

The Opportunity 

ConvenientMD is seeking a dedicated Paramedic, who is a nationally registered EMT to join our team as an Urgent Care Technician. As a vital clinical team member, you will play an integral role in providing high-quality care to our patients, working alongside medical providers, and contributing to a supportive, collaborative environment. If you are a skilled paramedic looking for an opportunity to grow your career in a fast-paced setting, this position could be a great fit for you. 

Your Impact  

• Patient Care & Triage: Conduct comprehensive patient triage by taking vital signs, documenting medical history, and performing observational examinations to identify immediate healthcare needs.
  • Assist with patient exams, ensuring all necessary equipment and documentation are prepared, while supporting providers during testing and procedures.
• Clinical Procedures:
  • Perform diagnostic and testing procedures, including vision, hearing, drug screens, breath alcohol testing, spirometry, and more.
  • Execute point-of-care testing such as strep, flu, RSV, SARS-CoV-2, glucose, lipid panel, and urinalysis.
  • Provide cardiac and airway management, including ECGs, AED use, nebulizer treatments, and oxygen administration.
  • Deliver wound care assessments, immunizations, and medication administration per federal and state regulations.
• Patient Engagement & Documentation: Assist with patient inquiries, communicate test results, and explain medication or therapy plans.
  • Maintain accurate electronic medical records, documenting patient histories and treatment details.
  • Observe and report changes in patients' conditions, taking necessary action as needed.
• Clinic Operations:
  • Ensure medical instruments and equipment are clean, sterilized, and maintained per organizational policies.
  • Maintain a stocked and sterile workspace, supporting smooth clinic operations.
• Collaboration with Clinical Team: Work closely with other members of the clinical team to ensure seamless coordination of patient care.
  • Communicate effectively and efficiently with providers and other healthcare professionals to relay patient information and updates.
  • Welcome and support the training of new team clinic team members. 

Required Availability  

• Must be able to work 12-hour shifts in consecutive and or non-consecutive days:
  • For full-time: Must be able to work three (3) 12-hour shifts a week with at least four (4) shifts a month on a Saturday or Sunday.
  • For part-time: Must be able to work two (2) 12-hour shifts per week with at least two (2) shifts a month on a Saturday or Sunday.
  • For per diem: Must be able to work four (4) 12-hour shifts per month, ideally working one (1) shift each week.  
• Flexibility to work nights, weekends, holidays.
• If needed, must be able to work at a minimum of three (3) other ConvenientMD locations within a one (1) hour travel distance from your primary clinic.
• Required to travel for training shifts which may occur outside of your primary clinic within a one (1) hour commute.  

Who You Are  

• Education: High school diploma or GED required.
• Certification and demonstrated prior experience: Licensed paramedic (preferably nationally certified) with prior experience placing and monitoring IVs.
• Basic Life Support (BLS) certification: American Heart Association or American Red Cross BLS certification. We do not accept CPR, ACLS certifications, or online only classes.
• Compassionate, authentic, and patient focused: Supports patients through kindness; demonstrating understanding for others and contributing to the creating a community of belonging. 
• Proactive and confident communicator (written and verbal): Foreshadows and elevates concerns as they arise, unafraid of professional directness both with colleagues and patients.
• Trustworthy: Ability to maintain confidentiality and handle all patient information in accordance with HIPAA regulations.
• Effective communicator and cross collaborator: Ability to establish and maintain positive relationships with patients, team members, and stakeholders across the organization.
• Excellent team player: Enjoys collaborating with others and being a part of a strong team dynamic.
• Technically savvy: Proficient with Microsoft Office Suite or related software, experience with or ability to learn Experity as well as other business systems.  

Bonus Qualifications 

• 1-2 years of patient triage experience in an urgent care or emergency department preferred. 

The Opportunity 

ConvenientMD is seeking a dedicated Licensed Practical Nurse (LPN) to join our team. As a vital clinical team member, you will play an integral role in providing high-quality care to our patients, working alongside medical providers, and contributing to a supportive, collaborative environment. If you are a skilled LPN looking for an opportunity to grow your career in a fast-paced setting, this position could be a great fit for you.

Your Impact  

• Patient Care & Triage: Conduct comprehensive patient triage by taking vital signs, documenting medical history, and performing observational examinations to identify immediate healthcare needs.
  • Assist with patient exams, ensuring all necessary equipment and documentation are prepared, while supporting providers during testing and procedures.
• Clinical Procedures:
  • Perform diagnostic and testing procedures, including vision, hearing, drug screens, breath alcohol testing, spirometry, and more.
  • Execute point-of-care testing such as strep, flu, RSV, SARS-CoV-2, glucose, lipid panel, and urinalysis.
  • Provide cardiac and airway management, including ECGs, AED use, nebulizer treatments, and oxygen administration.
  • Deliver wound care assessments, immunizations, and medication administration per federal and state regulations.
• Patient Engagement & Documentation: Assist with patient inquiries, communicate test results, and explain medication or therapy plans.
  • Maintain accurate electronic medical records, documenting patient histories and treatment details.
  • Observe and report changes in patients' conditions, taking necessary action as needed.
• Clinic Operations:
  • Ensure medical instruments and equipment are clean, sterilized, and maintained per organizational policies.
  • Maintain a stocked and sterile workspace, supporting smooth clinic operations.
• Collaboration with Clinical Team: Work closely with other members of the clinical team to ensure seamless coordination of patient care.
  • Communicate effectively and efficiently with providers and other healthcare professionals to relay patient information and updates.
  • Welcome and support the training of new team clinic team members. 

Required Availability  

• Must be able to work 12-hour shifts in consecutive and or non-consecutive days:
  • For full-time: Must be able to work three (3) 12-hour shifts a week with at least four (4) shifts a month on a Saturday or Sunday.
  • For part-time: Must be able to work two (2) 12-hour shifts per week with at least two (2) shifts a month on a Saturday or Sunday.
  • For per diem: Must be able to work four (4) 12-hour shifts per month, ideally working one (1) shift each week.  
• Flexibility to work nights, weekends, holidays.
• If needed, must be able to work at a minimum of three (3) other ConvenientMD locations within a one (1) hour travel distance from your primary clinic.
• Required to travel for training shifts which may occur outside of your primary clinic within a one (1) hour commute.  

Who You Are  

• Education: High school diploma or GED required.
• Certification and demonstrated prior experience: State licensed practical nurse (LPN) with prior experience placing and monitoring IVs. For Maine and New Hampshire only, must be IV certified.
• Basic Life Support (BLS) certification: American Heart Association or American Red Cross BLS certification. We do not accept CPR, ACLS certifications, or online only classes.
• Compassionate, authentic, and patient focused: Supports patients through kindness; demonstrating understanding for others and contributing to the creating a community of belonging. 
• Proactive and confident communicator (written and verbal): Foreshadows and elevates concerns as they arise, unafraid of professional directness both with colleagues and patients.
• Trustworthy: Ability to maintain confidentiality and handle all patient information in accordance with HIPAA regulations.
• Effective communicator and cross collaborator: Ability to establish and maintain positive relationships with patients, team members, and stakeholders across the organization.
• Excellent team player: Enjoys collaborating with others and being a part of a strong team dynamic.
• Technically savvy: Proficient with Microsoft Office Suite or related software, experience with or ability to learn Experity as well as other business systems.  

Bonus Qualifications 

• 1-2 years of patient triage experience in an urgent care or emergency department preferred. 

The Opportunity 

As a Medical Receptionist, you will be the first face a patient or visitor sees when they walk into one of our clinics. Working alongside the clinical team, you will be responsible for greeting patients and visitors, completing patient registration, updating new and existing patient records, collecting payment, and ensuring patients with or without pre-existing reservations are seen in a timely manner.  

This is the perfect opportunity for someone who's looking to get their foot in the door at a growing medical company or someone looking to kickstart their career in customer service or the medical field. If you enjoy working with people, staying organized, and are a pro at multi-tasking, we encourage you to apply!    

Your Impact 

• Patient Interaction: Engage with patients in a welcoming and professional manner, addressing inquiries and providing assistance both in person and over the phone. 
  • Welcome and greet patients to the clinic with a friendly and professional demeanor.
  • Register patients efficiently, ensuring completion of all required forms with accurate information.
  • Handle insurance and billing inquiries, providing clear and concise information to patients.
  • Aid ill or distraught patients as necessary and with available resources.
• Payment Collection: Collect payments, insurance co-pays, and prescription charges following clinic financial policies.
  • Proactively and confidently request a card on file, follow-up on patient balances, and ensure timely patient payments.
• Clinic Coordination & Collaboration: Collaborate with the healthcare team to ensure seamless patient flow and efficient clinic operations, contributing to a positive and organized environment.
  • Manage patient reservations (online and walk-in) and registration, optimizing patient satisfaction and provider schedules.
  • Assist in scheduling specialist referrals as needed for patient follow-up.
  • Work with attention to detail in all tasks, navigating between multiple software systems to follow protocols established by our occupational health partners in support of our Employer Services team.
• Front Desk Management:
  • Answer and direct phone calls in a professional and timely manner.
  • Keep the reception area organized and tidy, creating a welcoming environment for patients.
  • Perform various administrative duties, including photocopying, filing, and maintaining daily activity logs.
• CMD Technology & Offerings Expert:
  • Become familiar with scope of services provided at CMD and costs affiliated with all services.
  • Navigate and utilize various software systems for reservation scheduling and electronic medical records.  

Required Availability 

• Must be able to work 12-hour shifts in consecutive and or non-consecutive days:
  • For full-time: Must be able to work three (3) 12-hour shifts a week with at least four (4) shifts a month on a Saturday or Sunday. 
  • For part-time: Must be able to work two (2) 12-hour shifts per week with at least two (2) shifts a month on a Saturday or Sunday. 
  • For per diem: Must be able to work four (4) 12-hour shifts per month, ideally working one (1) shift each week. 
• Flexibility to work nights, weekends, holidays. 
• When needed, must be able to work at a minimum of three (3) other ConvenientMD locations within a one (1) hour travel distance from your primary clinic.
• Required to travel for training shifts which will occur outside of your primary clinic within a one (1) hour commute.  

Who You Are 

• Education: High School Diploma or GED required.
• Proactive and confident communicator (written and verbal): Foreshadows and elevates concerns as they arise, unafraid of professional directness both with colleagues and patients.
• Detail-oriented with excellent organizational skills: Ability to juggle and prioritize multiple high-priority tasks and handle a fast-paced work environment.
• Compassionate, authentic, and patient focused: Supports patients through kindness; demonstrating understanding for others and contributing to the creating a community of belonging.
• Technically savvy: Proficient with Microsoft Office Suite or related software.
• Effective communicator and cross collaborator: Ability to establish and maintain positive relationships with patients, team members, and stakeholders across the organization.
• Excellent team player: You enjoy collaborating with others and being a part of a strong team dynamic.
• Driven and self-motivated: Capable of working independently, possess a level of initiative and enthusiasm to help drive results. Actively identifying better ways of working. Uses resourced to achieve the best outcomes for patients, the team, and the organization.
• Strong analytical and problem-solving skills: Able to comprehend, interpret, and apply the appropriate sections of applicable laws, guidelines, regulations, ordinances, and policies.
• Trustworthy: Ability to maintain confidentiality and handle all patient information in accordance with HIPAA regulations.  

Bonus Qualifications 

• Medical Receptionist certification
• Previous experience in a medical receptionist role or similar customer service position
• Familiarity with medical terminology and basic knowledge of insurance processes
• Experience using electronic records management software and other related programs used for medical registration and collection of HIPAA documentation
• Experience working with insurance billing and coding information

The Opportunity 

ConvenientMD is seeking a dedicated Licensed Practical Nurse (LPN) to join our team. As a vital clinical team member, you will play an integral role in providing high-quality care to our patients, working alongside medical providers, and contributing to a supportive, collaborative environment. If you are a skilled LPN looking for an opportunity to grow your career in a fast-paced setting, this position could be a great fit for you.

Your Impact  

• Patient Care & Triage: Conduct comprehensive patient triage by taking vital signs, documenting medical history, and performing observational examinations to identify immediate healthcare needs.
  • Assist with patient exams, ensuring all necessary equipment and documentation are prepared, while supporting providers during testing and procedures.
• Clinical Procedures:
  • Perform diagnostic and testing procedures, including vision, hearing, drug screens, breath alcohol testing, spirometry, and more.
  • Execute point-of-care testing such as strep, flu, RSV, SARS-CoV-2, glucose, lipid panel, and urinalysis.
  • Provide cardiac and airway management, including ECGs, AED use, nebulizer treatments, and oxygen administration.
  • Deliver wound care assessments, immunizations, and medication administration per federal and state regulations.
• Patient Engagement & Documentation: Assist with patient inquiries, communicate test results, and explain medication or therapy plans.
  • Maintain accurate electronic medical records, documenting patient histories and treatment details.
  • Observe and report changes in patients' conditions, taking necessary action as needed.
• Clinic Operations:
  • Ensure medical instruments and equipment are clean, sterilized, and maintained per organizational policies.
  • Maintain a stocked and sterile workspace, supporting smooth clinic operations.
• Collaboration with Clinical Team: Work closely with other members of the clinical team to ensure seamless coordination of patient care.
  • Communicate effectively and efficiently with providers and other healthcare professionals to relay patient information and updates.
  • Welcome and support the training of new team clinic team members. 

Required Availability  

• Must be able to work 12-hour shifts in consecutive and or non-consecutive days:
  • For full-time: Must be able to work three (3) 12-hour shifts a week with at least four (4) shifts a month on a Saturday or Sunday.
  • For part-time: Must be able to work two (2) 12-hour shifts per week with at least two (2) shifts a month on a Saturday or Sunday.
  • For per diem: Must be able to work four (4) 12-hour shifts per month, ideally working one (1) shift each week.  
• Flexibility to work nights, weekends, holidays.
• If needed, must be able to work at a minimum of three (3) other ConvenientMD locations within a one (1) hour travel distance from your primary clinic.
• Required to travel for training shifts which may occur outside of your primary clinic within a one (1) hour commute.  

Who You Are  

• Education: High school diploma or GED required.
• Certification and demonstrated prior experience: State licensed practical nurse (LPN) with prior experience placing and monitoring IVs. For Maine and New Hampshire only, must be IV certified.
• Basic Life Support (BLS) certification: American Heart Association or American Red Cross BLS certification. We do not accept CPR, ACLS certifications, or online only classes.
• Compassionate, authentic, and patient focused: Supports patients through kindness; demonstrating understanding for others and contributing to the creating a community of belonging. 
• Proactive and confident communicator (written and verbal): Foreshadows and elevates concerns as they arise, unafraid of professional directness both with colleagues and patients.
• Trustworthy: Ability to maintain confidentiality and handle all patient information in accordance with HIPAA regulations.
• Effective communicator and cross collaborator: Ability to establish and maintain positive relationships with patients, team members, and stakeholders across the organization.
• Excellent team player: Enjoys collaborating with others and being a part of a strong team dynamic.
• Technically savvy: Proficient with Microsoft Office Suite or related software, experience with or ability to learn Experity as well as other business systems.  

Bonus Qualifications 

• 1-2 years of patient triage experience in an urgent care or emergency department preferred. 

Title of role: Program Manager, Member Services Content & Communications
Location: Remote but if in NY/ Boston (2 days in office)
Approved Salary Range: $95,000-$115,000

About the Role:

The Program Manager, Content & Communications plays a critical role in enabling a luxury customer experience by developing clear, engaging, and effective content for both member services agents and members. This role is responsible for training content creation, agent-facing knowledge resources, and member-facing help content.

This role partners closely with MS Training, MS Operations, and MS Operations Excellence teams to ensure content is accurate, timely, scalable, and aligned with both operational needs and luxury brand standards.

Key Responsibilities:

• Training & Agent Enablement

  • Design, develop, and maintain training materials for customer service agents, including onboarding, refresher training, process updates, and learning modules.
  • Develop refresher modules and tips/tricks series to keep tenured agents sharp and engaged
  • Translate complex policies, systems, and workflows into clear, actionable training content that supports agent confidence and performance.
  • Partner with Training and Operations leaders to identify content gaps and continuously improve learning effectiveness and agent readiness.
  • Move beyond text-heavy desks and create engaging content using videos, interactive modules, infographics, and gamified learning that caters to diverse learning styles

  Agent-Facing Knowledge & Help Content

  • Own and maintain agent-facing knowledge base articles, job aids, and standard operating procedures ensuring ease of navigation, accuracy, and optimization
  • Collaborate with cross-functional partners to create content related to policy updates, tool enhancements, and operational changes.
  • Ensure agent-facing content is structured, standardized, and optimized for AI-powered tools to enable accurate, consistent, and context-aware support at scale while maintaining a high-quality agent & member experience.

  Member-Facing Service Content

  • Create and update member-facing content, including Help Center articles, FAQs, policy explanations, and transactional messaging to reduce friction and promote self-service
  • Ensure all member-facing content reflects the luxury brand voice while clearly setting expectations and helping reduce inbound contacts.
  • Ensure member-facing content is structured, standardized, and optimized for AI-powered tools to enable accurate, consistent, and context-aware support at scale while maintaining a high-quality member experience.

  Agent Facing Communication

  • Support internal communications and engagement initiatives within the Member Service organization, including change communications, operational updates, and recognition content.
  • Curate Flash Alerts and Reminders to ensure agents are aware of recent changes, outages, or policy shifts.

  Content Governance & Optimization

  • Establish content standards, templates, and best practices across training, agent-facing, and member-facing materials.
  • Track content performance and engagement metrics (e.g., article usage, training completion, contact drivers) and use insights to iterate and improve effectiveness.
  • Manage content calendars, updates, and version control to ensure consistency across channels and audiences.

Experience and Background Needed:

• • Strong writing and editing skills with the ability to adapt tone for agents, internal stakeholders, and luxury consumers.
  • Experience in creating training materials, knowledge base content, or internal communications in a customer service or e-commerce environment.
  • Strong cross-functional collaboration and stakeholder management skills.
  • Comfort working in a fast-paced, evolving environment with multiple priorities.
  • Proficiency with content creation tools (e.g., Gemini, LM Notebook, Canva, Loom, Camtasia, or Articulate) to build visually compelling content and training.

• Education

  • Bachelor’s degree in communications, marketing, education, organizational development or related field required

  Years of experience

  • 3-5 years’ experience in content creation, communications, knowledge management, training, curriculum design

  Technical skills

  • Knowledge management platforms
  • Experience leveraging AI tools to support content creation, editing, summarization, and optimization while maintaining quality, accuracy, and brand voice.
  • Experience optimizing content for AI-driven search and automation
  • Ability to use data to inform content gaps and performance

The above statements are intended to describe the general nature and level of work being performed by employee(s) assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties and skills required of employee(s) assigned to this job. Rue Gilt Groupe reserves the right at any time, with or without notice, to alter or change job responsibilities, reassign or transfer job position or assign additional job responsibilities within your general skill set or capabilities. Rue Gilt Groupe is proud to be an Equal Opportunity workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

What We Offer:

Rue Gilt Groupe is committed to providing Associates with equal pay for equal work and carefully considers a wide range of compensation factors, including but not limited to, prior experience, education, certification(s), license(s), skills and expertise, location, internal equity, and other factors that are job related and consistent with business need. Our goal is to support, reward and compensate the entire individual. Depending on role eligibility, your offer may also include bonus/commission, stock options, 401(k) participation, paid time off, medical, dental, vision and basic life insurance. Therefore, final offer amounts may vary from the amount stated.

We Encourage You to Apply:

At Rue Gilt Groupe, diversity enriches our passion, collaboration, kindness and innovation. We’re committed to fostering an inclusive environment where every Associate is empowered to learn, grow and bring their full self to work. Even if you don't check off every qualification in the job description, that's okay. We encourage you to apply to any role that excites you and sparks delight! We can't wait to learn more about you.

Work Authorization
Rue Gilt Groupe requires all applicants to be currently authorized to work in the United States on a full-time basis. This position is not eligible for visa sponsorship now or in the future. Rue Gilt Groupe is an Equal Opportunity Employer and will consider all qualified applicants without regard to race, color, religion, sex, national origin, disability, or protected veteran status.

The Opportunity 

ConvenientMD is seeking a dedicated Paramedic, who is a nationally registered EMT to join our team as an Urgent Care Technician. As a vital clinical team member, you will play an integral role in providing high-quality care to our patients, working alongside medical providers, and contributing to a supportive, collaborative environment. If you are a skilled paramedic looking for an opportunity to grow your career in a fast-paced setting, this position could be a great fit for you. 

Your Impact  

• Patient Care & Triage: Conduct comprehensive patient triage by taking vital signs, documenting medical history, and performing observational examinations to identify immediate healthcare needs.
  • Assist with patient exams, ensuring all necessary equipment and documentation are prepared, while supporting providers during testing and procedures.
• Clinical Procedures:
  • Perform diagnostic and testing procedures, including vision, hearing, drug screens, breath alcohol testing, spirometry, and more.
  • Execute point-of-care testing such as strep, flu, RSV, SARS-CoV-2, glucose, lipid panel, and urinalysis.
  • Provide cardiac and airway management, including ECGs, AED use, nebulizer treatments, and oxygen administration.
  • Deliver wound care assessments, immunizations, and medication administration per federal and state regulations.
• Patient Engagement & Documentation: Assist with patient inquiries, communicate test results, and explain medication or therapy plans.
  • Maintain accurate electronic medical records, documenting patient histories and treatment details.
  • Observe and report changes in patients' conditions, taking necessary action as needed.
• Clinic Operations:
  • Ensure medical instruments and equipment are clean, sterilized, and maintained per organizational policies.
  • Maintain a stocked and sterile workspace, supporting smooth clinic operations.
• Collaboration with Clinical Team: Work closely with other members of the clinical team to ensure seamless coordination of patient care.
  • Communicate effectively and efficiently with providers and other healthcare professionals to relay patient information and updates.
  • Welcome and support the training of new team clinic team members. 

Required Availability  

• Must be able to work 12-hour shifts in consecutive and or non-consecutive days:
  • For full-time: Must be able to work three (3) 12-hour shifts a week with at least four (4) shifts a month on a Saturday or Sunday.
  • For part-time: Must be able to work two (2) 12-hour shifts per week with at least two (2) shifts a month on a Saturday or Sunday.
  • For per diem: Must be able to work four (4) 12-hour shifts per month, ideally working one (1) shift each week.  
• Flexibility to work nights, weekends, holidays.
• If needed, must be able to work at a minimum of three (3) other ConvenientMD locations within a one (1) hour travel distance from your primary clinic.
• Required to travel for training shifts which may occur outside of your primary clinic within a one (1) hour commute.  

Who You Are  

• Education: High school diploma or GED required.
• Certification and demonstrated prior experience: Licensed paramedic (preferably nationally certified) with prior experience placing and monitoring IVs.
• Basic Life Support (BLS) certification: American Heart Association or American Red Cross BLS certification. We do not accept CPR, ACLS certifications, or online only classes.
• Compassionate, authentic, and patient focused: Supports patients through kindness; demonstrating understanding for others and contributing to the creating a community of belonging. 
• Proactive and confident communicator (written and verbal): Foreshadows and elevates concerns as they arise, unafraid of professional directness both with colleagues and patients.
• Trustworthy: Ability to maintain confidentiality and handle all patient information in accordance with HIPAA regulations.
• Effective communicator and cross collaborator: Ability to establish and maintain positive relationships with patients, team members, and stakeholders across the organization.
• Excellent team player: Enjoys collaborating with others and being a part of a strong team dynamic.
• Technically savvy: Proficient with Microsoft Office Suite or related software, experience with or ability to learn Experity as well as other business systems.  

Bonus Qualifications 

• 1-2 years of patient triage experience in an urgent care or emergency department preferred. 

The Opportunity 

ConvenientMD is seeking a dedicated Licensed Practical Nurse (LPN) to join our team. As a vital clinical team member, you will play an integral role in providing high-quality care to our patients, working alongside medical providers, and contributing to a supportive, collaborative environment. If you are a skilled LPN looking for an opportunity to grow your career in a fast-paced setting, this position could be a great fit for you.

Your Impact  

• Patient Care & Triage: Conduct comprehensive patient triage by taking vital signs, documenting medical history, and performing observational examinations to identify immediate healthcare needs.
  • Assist with patient exams, ensuring all necessary equipment and documentation are prepared, while supporting providers during testing and procedures.
• Clinical Procedures:
  • Perform diagnostic and testing procedures, including vision, hearing, drug screens, breath alcohol testing, spirometry, and more.
  • Execute point-of-care testing such as strep, flu, RSV, SARS-CoV-2, glucose, lipid panel, and urinalysis.
  • Provide cardiac and airway management, including ECGs, AED use, nebulizer treatments, and oxygen administration.
  • Deliver wound care assessments, immunizations, and medication administration per federal and state regulations.
• Patient Engagement & Documentation: Assist with patient inquiries, communicate test results, and explain medication or therapy plans.
  • Maintain accurate electronic medical records, documenting patient histories and treatment details.
  • Observe and report changes in patients' conditions, taking necessary action as needed.
• Clinic Operations:
  • Ensure medical instruments and equipment are clean, sterilized, and maintained per organizational policies.
  • Maintain a stocked and sterile workspace, supporting smooth clinic operations.
• Collaboration with Clinical Team: Work closely with other members of the clinical team to ensure seamless coordination of patient care.
  • Communicate effectively and efficiently with providers and other healthcare professionals to relay patient information and updates.
  • Welcome and support the training of new team clinic team members. 

Required Availability  

• Must be able to work 12-hour shifts in consecutive and or non-consecutive days:
  • For full-time: Must be able to work three (3) 12-hour shifts a week with at least four (4) shifts a month on a Saturday or Sunday.
  • For part-time: Must be able to work two (2) 12-hour shifts per week with at least two (2) shifts a month on a Saturday or Sunday.
  • For per diem: Must be able to work four (4) 12-hour shifts per month, ideally working one (1) shift each week.  
• Flexibility to work nights, weekends, holidays.
• If needed, must be able to work at a minimum of three (3) other ConvenientMD locations within a one (1) hour travel distance from your primary clinic.
• Required to travel for training shifts which may occur outside of your primary clinic within a one (1) hour commute.  

Who You Are  

• Education: High school diploma or GED required.
• Certification and demonstrated prior experience: State licensed practical nurse (LPN) with prior experience placing and monitoring IVs. For Maine and New Hampshire only, must be IV certified.
• Basic Life Support (BLS) certification: American Heart Association or American Red Cross BLS certification. We do not accept CPR, ACLS certifications, or online only classes.
• Compassionate, authentic, and patient focused: Supports patients through kindness; demonstrating understanding for others and contributing to the creating a community of belonging. 
• Proactive and confident communicator (written and verbal): Foreshadows and elevates concerns as they arise, unafraid of professional directness both with colleagues and patients.
• Trustworthy: Ability to maintain confidentiality and handle all patient information in accordance with HIPAA regulations.
• Effective communicator and cross collaborator: Ability to establish and maintain positive relationships with patients, team members, and stakeholders across the organization.
• Excellent team player: Enjoys collaborating with others and being a part of a strong team dynamic.
• Technically savvy: Proficient with Microsoft Office Suite or related software, experience with or ability to learn Experity as well as other business systems.  

Bonus Qualifications 

• 1-2 years of patient triage experience in an urgent care or emergency department preferred. 

Kyowa Kirin is a fast-growing global specialty pharmaceutical company that applies state-of-the-art biotechnologies to discover and deliver novel medicines in four disease areas: bone and mineral; intractable hematologic; hematology oncology; and rare disease.  A Japan-based company, our goal is to make people smile by delivering breakthroughs where no adequate treatments currently exist, working from drug discovery to product development and commercialization. In North America, we are headquartered in Princeton, NJ, with offices in California, Massachusetts, and Ontario.

This territory cover - Massachusetts, Connecticut, Rhode Island, Maine, New Hampshire, Vermont, Central & Western Pennsylvania, New York (excluding NYC), Ohio, West Virginia

Summary of Job:

The Regional Account Manager (RAM) – Rare Disease is a critical commercial role responsible for expanding the diagnosed patient population and driving appropriate treatment initiation through education-driven, data-informed field engagement. This role is designed to complement existing Regional Business Manager (RBM) coverage by placing primary emphasis on new and earlier patient identification, diagnostic pathway enablement, and referral network activation.

In rare disease markets, where growth is driven by patient identification rather than market share shifts, the Regional Account Manager focuses on uncovering diagnostic gaps, enabling earlier disease recognition, and ensuring appropriate handoff of qualified patient opportunities to RBMs for treatment initiation and account execution. The RAM serves as a field integrator across the local ecosystem and works in close collaboration with Regional Business Managers and relevant cross-functional partners

Essential Functions:

Patient Identification & Diagnostic Enablement

• Identify rare disease patients through engagement with healthcare providers, including but not limited to IM/FP, General Pediatrics, Rheumatology, Physical Therapy, Pain Management, and other non-traditional specialties
• Identify and address diagnostic gaps within targeted accounts that may delay or prevent accurate diagnosis
• Map, influence, and support local diagnostic and referral pathways to reduce time from disease suspicion to confirmed diagnosis
• Support appropriate use of diagnostic tools and specialist referrals, including utilization of approved HCP identification tools
• Serve as a field integrator to help ensure potential patients are identified throughout the diagnostic journey

Territory Strategy & Data-Driven Execution

• Develop and execute a business plan focused on patient identification and diagnostic activation
• Utilize claims data, internal analytics, Power BI mapping, and other approved data sources to identify high-probability patient opportunities
• Continuously refine targeting and territory strategy based on real-world outcomes, field insights, and performance metrics
• Analyze local and regional trends to inform short- and long-term business planning

Cross-Functional Collaboration

• Partner closely with Regional Business Managers and appropriate cross-functional partners to ensure coordinated, compliant patient identification efforts
• Execute compliant transitions of qualified patient opportunities to RBMs for treatment initiation and account execution

Compliance & Professional Conduct

• Communicate all disease, diagnostic, and product-related information in a truthful, non-misleading manner consistent with company policies and all applicable laws and regulations
• Utilize only on-label, approved materials and seek guidance from management, Compliance, or Legal when uncertainty exists
• Adhere strictly to all regulatory, compliance, and company policies, including appropriate handling of confidential patient information

Success Metrics (KPIs)

Primary Metrics

• Number of newly identified and qualified patient opportunities
• Growth in confirmed diagnoses
• Expansion of new prescriber base
• Qualified patient transitions to RBMs

Secondary Metrics

• Conversion of qualified transitions to enrollment forms
• Contribution to new patient starts
• Percentage of transitions meeting defined qualification criteria (including pedigree relevance and confirmed referral pathway)
• Educational discussions, including speaker programs and conferences

Job Requirements:

Education 

• Bachelor’s degree in science or business required. 

Experience 

• Minimum of 5 years of rare disease experience or experience selling in complex disease states preferred
• Demonstrated experience and success in patient identification, disease education, or complex diagnostic markets
• Proven ability to operate effectively in long-cycle sales environments
• Strong analytical skills with the ability to translate data into actionable territory strategies
• Demonstrated ability to influence multiple stakeholders without direct authority
• Strong verbal, written, presentation, and interpersonal communication skills
• Ability to work autonomously while maintaining strong cross-functional collaboration
• Residence within close proximity to assigned geography
• Commitment to continuous learning and professional development

Preferred Qualifications

• Experience in rare disease or other highly specialized therapeutic areas
• Demonstrated understanding of referral networks
• Strong business planning and strategic thinking capabilities
• Strong business development skills

Travel Requirements

• Requires up to approximately 70% domestic travel
• Must possess a valid U.S. driver’s license with a clean driving record
• Position requires overnight domestic travel based on regional and territory needs

Technical Skills

• Proficient in Microsoft Office Suite and CRM systems
• Comfortable with data visualization and analytics platforms

Non-Technical Skills

• Highly motivated with strong attention to detail
• Ability to manage ambiguity and complexity
• Strong problem-solving skills
• Cultural sensitivity and ability to collaborate within a multinational organization

The anticipated salary for this position will be $185,500 to $202,000. The actual salary offered for this role at commencement of employment may vary based on several factors including but not limited to relevant experience, skill set, qualifications, education (including applicable licenses and certifications, job-based knowledge, location, and other business and organizational needs.

The listed salary is just one component of the overall compensation package. At Kyowa Kirin North America we provide a comprehensive range of benefits including:

• 401K with company matching
• Annual Bonus Program (Sales Bonus for Sales Jobs)
• Generous PTO and Holiday Schedule which includes a Summer and Winter Shut-Down, Sick Days and, Volunteer Days
• Healthcare Benefits (Medical, Dental, Prescription Drugs and Vision)
• HSA & FSA Programs
• Well-Being and Work/Life Programs
• Life & Disability Insurance
• Concierge Service
• Pet Insurance
• Tuition Assistance
• Employee Referral Awards

The compensation and benefits information set forth in this posting applies to candidates hired in the United States. Candidates hired outside the United States will be eligible for compensation and benefits in accordance with their local market.

KKNA and all of its employees have an obligation to act in accordance with the law and with integrity in all our operations and interactions

It is the policy of Kyowa Kirin North America, Inc. to provide equal employment opportunity to all qualified persons without regard to race, religion, creed, color, pregnancy, sex, age, national origin, disability, genetic trait or predisposition, veteran status, marital status, sexual orientation or affection preference or citizenship status or any other category protected by law.

When you apply to a job on this site, the personal data contained in your application will be collected and stored by Kyowa Kirin, Inc. (“Controller”), which is located at  212 Carnegie Center Dr. Suite 510 Princeton, NJ 08540 USA and can be contacted by emailing kkus.talentacquisition8h@kyowakirin.com. Controller’s data protection officer can be contacted at usprivacyoffice@kyowakirin.com. Your personal data will be processed for the purposes of managing Controller’s recruitment related activities, which include setting up and conducting interviews and tests for applicants, evaluating and assessing the results thereto, and as is otherwise needed in the recruitment and hiring processes. Such processing is legally permissible under Art. 6(1)(f) of General Data Protection Regulation (EU) 2016/679 (“GDPR”) as necessary for the purposes of the legitimate interests pursued by the Controller, which are the solicitation, evaluation, and selection of applicants for employment. 

Your personal data will be shared with Greenhouse Software, Inc., a cloud services provider located in the United States of America and engaged by Controller to help manage its recruitment and hiring process on Controller’s behalf. Accordingly, if you are located outside of the United States, your personal data will be transferred to the United States once you submit it through this site. The transfer will be made using appropriate additional safeguards under the standard contractual clauses approved by regulators for transfers of personal data outside the European Union.

Your personal data will be retained by Controller as long as Controller determines it is necessary to evaluate your application for employment.  Under the GDPR, if you are located in the European Union, you have the right to request access to your personal data, to request that your personal data be rectified or erased, and to request that processing of your personal data be restricted. You also have the right to data portability, and to lodge a complaint with an EU supervisory authority. If you have any questions about our use of your data, you may contact us by email at usprivacyoffice@kyowakirin.com.

Recruitment & Staffing Agencies

Kyowa Kirin does not accept agency resumes unless contacted directly by internal Kyowa Kirin Talent Acquisition. Please do not forward resumes to Kyowa Kirin employees or any other company location; Kyowa Kirin is not responsible for any fees related to unsolicited resumes.

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The Opportunity 

As a Medical Receptionist, you will be the first face a patient or visitor sees when they walk into one of our clinics. Working alongside the clinical team, you will be responsible for greeting patients and visitors, completing patient registration, updating new and existing patient records, collecting payment, and ensuring patients with or without pre-existing reservations are seen in a timely manner.  

This is the perfect opportunity for someone who's looking to get their foot in the door at a growing medical company or someone looking to kickstart their career in customer service or the medical field. If you enjoy working with people, staying organized, and are a pro at multi-tasking, we encourage you to apply!    

Your Impact 

• Patient Interaction: Engage with patients in a welcoming and professional manner, addressing inquiries and providing assistance both in person and over the phone. 
  • Welcome and greet patients to the clinic with a friendly and professional demeanor.
  • Register patients efficiently, ensuring completion of all required forms with accurate information.
  • Handle insurance and billing inquiries, providing clear and concise information to patients.
  • Aid ill or distraught patients as necessary and with available resources.
• Payment Collection: Collect payments, insurance co-pays, and prescription charges following clinic financial policies.
  • Proactively and confidently request a card on file, follow-up on patient balances, and ensure timely patient payments.
• Clinic Coordination & Collaboration: Collaborate with the healthcare team to ensure seamless patient flow and efficient clinic operations, contributing to a positive and organized environment.
  • Manage patient reservations (online and walk-in) and registration, optimizing patient satisfaction and provider schedules.
  • Assist in scheduling specialist referrals as needed for patient follow-up.
  • Work with attention to detail in all tasks, navigating between multiple software systems to follow protocols established by our occupational health partners in support of our Employer Services team.
• Front Desk Management:
  • Answer and direct phone calls in a professional and timely manner.
  • Keep the reception area organized and tidy, creating a welcoming environment for patients.
  • Perform various administrative duties, including photocopying, filing, and maintaining daily activity logs.
• CMD Technology & Offerings Expert:
  • Become familiar with scope of services provided at CMD and costs affiliated with all services.
  • Navigate and utilize various software systems for reservation scheduling and electronic medical records.