MongoDB Technical Services Engineers use their exceptional problem solving and customer service skills, along with their deep technical experience, to advise customers and to solve their complex MongoDB problems. Technical Service Engineers are experts in the entire MongoDB ecosystem - database server, drivers, cloud and infrastructure. This also includes services such as Atlas (database as a service), or Cloud Manager (which helps customers with automation, backup and monitoring of their MongoDB systems). Our engineers combine their MongoDB expertise with passion, initiative, teamwork and a great sense of humor to achieve exceptional results for our customers.

The Federal Risk and Authorization Management Program (FedRAMP) is a US government-wide program that provides a standardized approach to security assessment, authorization, and continuous monitoring for cloud products and services. Our FedRAMP program requires that anyone who is accessing customer data or metadata inside the Authorization Boundary be a US Citizen on US Soil. In order for us to triage and assign cases, it is necessary to be able to identify available resources at any given time. For this reason the FedRamp team is composed of three separate shifts: first shift, second shift, and third shift. This posting is for Third Shift, in which your working hours would be 8pm-5am PST. There is a desired commitment to this shift though applicants must have the flexibility to work a more typical schedule (12pm-9pm PST) during their ramping period (between 6 to 9 months) before transitioning to Third shift.

Weekend Shift: We are looking to speak to candidates who are interested in working out of our West Coast offices under our flexible or remote working models, Monday to Friday for the first 6-9 months depending on ramping speed. Once considered ramped, they will transition to a permanent Wednesday to Sunday work week to provide weekend coverage alongside other peers. Saturdays and Sundays are considered fully online workdays and not an on-call shift. Due to the 24/7 nature of our support organization, certain events throughout the year will require volunteering for coverage outside one's normal work days or work hours (i.e. regional offsites, regional holidays, etc). These are typically announced weeks in advance with a sign-up system that considers equitability.

Cool things you’ll do

MongoDB is on a mission to change the way people think about databases. Along the way, our customers encounter questions and issues about how our approach to databases works for their use case. In Technical Services, it's our job to help these people.

You'll be working alongside our largest customers, solving their complex issues - resolving questions on architecture, performance, recovery, security, and everything in between. You'll be an expert resource on standard methodologies in running MongoDB at scale, whatever that scale may be. You'll be an advocate for customers' needs - working with our product management and development teams on their behalf. And you'll contribute to internal projects, including software development of support tools for performance, benchmarking, and diagnostics. In addition, you will also be responsible for mentoring and ramping new team members and taking initiatives in building knowledge of new product lines within the MongoDB ecosystem.

What you need

We consider all candidates with an eye for those who are self taught, insatiably curious, and multi-faceted.

It’s important for candidates to check off these boxes:

• Systems engineering experience, including Linux performance, memory management, I/O tuning, configuration, security, networking, clusters, and troubleshooting
• Should have a good understanding of Networking concepts and protocols (DNS, TCP/IP, SSL/TLS, etc)
• Storage engineering experience, including NAS, SAN, SSD, multi-pathing, and caching
• Experience building and maintaining complex mission-critical production database systems
• Be able to read code, and basic coding/scripting ability in one or more languages: Java, Python, Ruby, C, C++, C#, Javascript, node.js, Go, etc
• Broad awareness of customer workloads and use cases, including performance, availability, and scalability
• Experience analyzing issues holistically, from the application tier through the database, down to the storage
• Genuine desire to help people
• Ability to think on your feet, remain calm under pressure, and solve problems in real-time
• Desire and ability to rapidly learn a wide variety of new technical skills
• Collaboration: willingness and ability to get help from team members when required, and the good judgment to know when to seek help

Bonus Points

• Experience managing large scale databases (e.g. RDBMS, NoSQL)
• Experience with authentication systems such as LDAP, Kerberos, AD
• Experience using or managing MongoDB
• Experience using distributed version control systems, and in particular git
• Experience using any cloud services stack such as AWS, Azure or GCP
• Experience with Kubernetes or other orchestration systems using vendor-specific Enterprise operators.

Success Measures

• In 3 months, you’ll have gained a deep understanding of MongoDB and its ecosystem. You will complete New Hire Training
• In 6 months, you will be comfortable working frontline with our customers. You will also complete the MongoDB Certified DBA Associate exam
• In 12 months, you will be a technical specialist within MongoDB and will be helping your peer engineers in advance diagnostics. Also, you will be encouraged to handle technical escalations independently

About MongoDB

MongoDB is built for change, empowering our customers and our people to innovate at the speed of the market. We have redefined the database for the AI era, enabling innovators to create, transform, and disrupt industries with software. MongoDB’s unified database platform—the most widely available, globally distributed database on the market—helps organizations modernize legacy workloads, embrace innovation, and unleash AI. Our cloud-native platform, MongoDB Atlas, is the only globally distributed, multi-cloud database and is available across AWS, Google Cloud, and Microsoft Azure.

With offices worldwide and nearly 60,000 customers—including 75% of the Fortune 100 and AI-native startups—relying on MongoDB for their most important applications, we’re powering the next era of software.

Our compass at MongoDB is our Leadership Commitment, guiding how and why we make decisions, show up for each other, and win. It’s what makes us MongoDB. 

To drive the personal growth and business impact of our employees, we’re committed to developing a supportive and enriching culture for everyone. From employee affinity groups, to fertility assistance and a generous parental leave policy, we value our employees’ wellbeing and want to support them along every step of their professional and personal journeys. Learn more about what it’s like to work at MongoDB, and help us make an impact on the world!

MongoDB is committed to providing any necessary accommodations for individuals with disabilities within our application and interview process. To request an accommodation due to a disability, please inform your recruiter.

MongoDB, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type and makes all hiring decisions without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Req ID: 1273373874

MongoDB is building a world-class team in North America to create tooling that helps customers modernize their applications and migrate their data from legacy relational databases to MongoDB in real-time. As companies modernise legacy workloads and data ecosystems, they are increasingly drawn to the flexibility and scalability of the document model. The tools developed by the Code Generation and Data Migration team are critical in this journey, helping customers with schema modeling, code generation, initial data loads, and continuous data synchronization.

We're looking for a Senior Engineer with a strong background in computer science fundamentals, systems design, experience in the Java ecosystem, streaming systems, and data-intensive applications to join our engineering team. In this role, you will be instrumental in designing, building, and optimizing the underlying data structures, algorithms, and database interactions that power our generative AI platform, code generation and migration tools. This involves crafting sophisticated orchestration layers, robust integration points, and high-performance data systems that seamlessly connect and leverage advanced AI capabilities for code generation and  building a sophisticated data migration suite using a modern technology stack, which includes Java, Spring Boot, Kafka, Debezium, and React.You will work on critical components that ensure the scalability, efficiency, and reliability of our services, collaborating closely with AI researchers, product management and other engineers to design and implement cutting-edge products that solve complex customer challenges.

This role will be based out of North America in the PST and MST zones only.

The ideal candidate for this role will have

• 2+ years of  engineering experience in backend systems, distributed systems, or core platform development
• Experience in one or several of Java, Rust, C/C++, and/or Python, with a strong understanding of systems-level programming, memory management, and performance tuning
• Experience with streaming data platforms such as Apache Kafka and Change Data Capture (CDC) tools like Debezium
• Experience with relational data modeling and hands-on experience with at least one SQL database (Postgres, MySQL, etc)
• Exposure to client-side technologies such as JavaScript and React is a plus
• Good understanding of algorithms, data structures and their time and space complexity
• Curiosity, a positive attitude, and a drive to continue learning
• Excellent verbal and written communication skills

Nice to Have

• Familiarity with cloud-native distributed systems (e.g., Kubernetes)
• Experience with NoSQL databases and understanding of their trade-offs is great, but not required. We'll teach you NoSQL
• Contributions to relevant open-source projects

Position Expectations

• Contribute high-quality, well-tested backend code to the data migration engine and core components of our generative AI orchestration platform
• Collaborate effectively with Product Management, AI researchers and machine learning engineers and designers to build and deliver on the product roadmap
• Work to develop robust and efficient backend services that orchestrate AI functionalities
• Identify and address performance bottlenecks and architectural challenges in our systems, particularly within data flow and orchestration
• Participate actively in code reviews to enforce best practices and patterns
• Help troubleshoot and resolve complex technical issues in our distributed systems
• Give and solicit feedback on technical design documents and pull requests
• Perform tasks related to process such as CI/CD, quality, testing, etc 

Success Measures

Within the first three months, you will have:

• Familiarize yourself with the MongoDB database and aggregation language
• Familiarize yourself with the backend tech stack including Java, Spring Boot, and Kafka
• Set up software development infrastructure (tech stack, build tools, etc) to enable development using the relevant tech stacks
• Started collaborating with your peers and contributed to code reviews

Within six months, you will have:

• Familiarised yourself with the rest of our the application modernization tool stack
• Delivered at least one large scale feature that spans the entire tech stack
• Reviewed and contributed to scope and technical design documents

Within 12 months, you will have:

• Become a key contributor to our backend stack, capable of taking on complex features independently
• Helped recruit and interview new members of the team
• Collaborated effectively with other teams at MongoDB on cross-functional projects

About MongoDB

MongoDB is built for change, empowering our customers and our people to innovate at the speed of the market. We have redefined the database for the AI era, enabling innovators to create, transform, and disrupt industries with software. MongoDB’s unified database platform—the most widely available, globally distributed database on the market—helps organizations modernize legacy workloads, embrace innovation, and unleash AI. Our cloud-native platform, MongoDB Atlas, is the only globally distributed, multi-cloud database and is available across AWS, Google Cloud, and Microsoft Azure.

With offices worldwide and nearly 60,000 customers—including 75% of the Fortune 100 and AI-native startups—relying on MongoDB for their most important applications, we’re powering the next era of software.

Our compass at MongoDB is our Leadership Commitment, guiding how and why we make decisions, show up for each other, and win. It’s what makes us MongoDB. 

To drive the personal growth and business impact of our employees, we’re committed to developing a supportive and enriching culture for everyone. From employee affinity groups, to fertility assistance and a generous parental leave policy, we value our employees’ wellbeing and want to support them along every step of their professional and personal journeys. Learn more about what it’s like to work at MongoDB, and help us make an impact on the world!

MongoDB is committed to providing any necessary accommodations for individuals with disabilities within our application and interview process. To request an accommodation due to a disability, please inform your recruiter.

MongoDB, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type and makes all hiring decisions without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

REQ ID: 425547

THE ROLE:

Are you passionate about driving innovation in the data storage industry? Are you skilled in crafting technical solutions that exceed customer expectations? If so, we have an exciting opportunity for you! Everpure (formerly Pure Storage), a leader in the data storage and flash technology space, is seeking a talented and motivated Senior Pre-Sales Systems Engineer to join our dynamic team. 

As a Senior Pre-Sales Systems Engineer, you will play a crucial role in understanding our customers' unique challenges and tailoring Everpure solutions to meet their specific needs. Collaborating closely with the sales team, you will act as a technical expert during the sales process, helping to showcase the value of our products and services.

WHAT YOU’LL DO:

• Develop an exhaustive understanding of what drives a customer’s business and what motivates their decision making
• Connect the dots from technology solutions, inclusive of the Everpure portfolio and others from the ecosystem, to measurable customer business outcomes
• Partner closely with account managers, specialists and channel partners to create a seamless and holistic customer experience and strategy to drive revenue growth and net new business
• Delight customers and teammates with your technical leadership and domain expertise on storage products, distributed storage architectures, file systems, and competitive storage offerings in the DAS, NAS and SAN product spaces
• Take control of evaluations,  benchmarks and system configurations
• Build and deliver technical product and architecture presentations with vigor to customers and lock in the technical win with clients and prospective accounts
• Capture requirements and translate Customer’s business needs into innovative solutions to accelerate their growth and capacity
• Seek out and spur new opportunities for interoperability, functional, and performance testing/validation
• Promote mutual roadmap and planning exchanges
• Liaise with product and technical marketing to produce materials (i.e. whitepaper, web presentations) that support overall alliance plans and objectives
• Stay current with the competition and ensure that materials accurately reflect the latest, differentiated solution positioning
• Move with market trends and competitive landscape to promote thought leadership within our organization
• Lead by example living the Everpure Values:  Persistence, Creativity, Teamwork, Ownership and Customer-first  

WHAT YOU BRING:

• Pre-sales experience is required
• 5 or more years of relevant experience, mixed among technology, design, and communications required. Experience supporting the sales of enterprise storage, networking, systems, cloud, or software to enterprise accounts preferred
• Deep understanding of the architecture, design and implementation of multi-tiered client/server and web-based computing solutions
• Must have a familiarity with modern web architecture a plus (LAMP stack, scale-out vs scale-up architectures, AWS well-architected framework, microservices architecture)
• Prior experience in targeting new prospects and converting them into clients
• Contribute significant portions and/or lead responses to RFPs, RFQs and RFIs
• Superior knowledge of current and emerging storage architectures (FC, iSCSI, NAS, OSD, SAN)
• Previous experience with Linux, NFS file systems and Linux distributed network environment
• Installation/configuration of distributed computing, multiprocessing, virtual memory subsystem, storage subsystems architecture, shared memory architectures, cache architectures, windowing systems
• Strong knowledge of digital transformation to a Cloud Native architecture, On-Prem, Public Cloud, Provisioning Automation, and Containers
• Knowledge of VMware, Local Area Networking, Ethernet, TCP/IP and general networking
• Familiarity with AWS, Azure, GCP, containers, k8s and microservices architectures a plus
• Curiosity and passion around technology and explaining and showing new technology platforms and concepts to customers
• Familiarity with storage-intensive applications and their requirements such as structured databases (SQL, Oracle) is highly desirable
• Excellent verbal and written interpersonal skills

#LI-REMOTE

#LI-JL4

Mission Summary:

As a Staff Engineer within the Platform Engineering team, you will be a hands-on technical leader driving the evolution of Motional's global cloud and hybrid infrastructure. Operating as a senior individual contributor, you'll tackle our hardest platform problems directly — designing systems, creating code, and setting technical direction for initiatives that span multiple teams. Your work will help transform our R&D environment into a hardened, cost-efficient, and scalable commercial backbone, and ensure our internal platforms deliver the developer velocity required for rapid AV deployment.

What you'll be doing:

• Design and build major components of our cloud architecture — including networking, storage, compute abstraction layers. You'll own the technical design end-to-end and create code where it matters most
• Drive technical evolution of our Kubernetes-based developer platform. Identify the highest-leverage improvements to scalability, cost attribution, access control, and developer ergonomics — then design and implement them to reduce configuration complexity and accelerate engineering velocity
• Raise the reliability bar across Platform Engineering. Define and implement standards for SLIs, SLOs, observability, and failover, and partner with peer teams to roll them out across platform-layer services
• Drive FinOps practices — cost visibility, attribution, accountability as well as optimization recommendations
• Design and ship AI-native developer experiences by integrating LLM-powered tooling into CI, build systems, monitoring platforms, and local development workflows to remove friction and boost engineering throughput
  
  

What we're looking for:

• Bachelor's or Master's in Computer Science, Engineering, or a related field (or equivalent practical experience)
• 9 years in Software or Infrastructure Engineering, with significant experience in a senior IC capacity
• Deep, expert-level knowledge of Kubernetes internals and ecosystem (Operators (Crossplane, ArgoWorkflow/Airflow, KubeRay), Kubecost/OpenCost, Service Mesh, GitOps and other CNCF projects)
• Proven track record of designing or migrating complex workloads between on-prem data centers and major cloud providers (AWS, GCP, other)
• Experience with Infrastructure-as-Code (Terraform/CloudFormation, Terraform Cloud/Spacelift/Atlantis) and advanced observability tooling (OpenTelemetry, Prometheus/VictoriaMetrics, Grafana, Datadog)
• Expert in architecting AI-driven operations, leveraging LLMs and agentic workflows to automate incident response, predictive scaling, and intelligent system observability
• Demonstrated ability to influence technical roadmaps across an entire engineering organization and mentor senior technical staff
  
  

Bonus points (not required):

• Proven expertise in CI/CD orchestration, build systems (Bazel, RBE), frameworks
• Prior experience with large-scale machine learning training pipelines
• Experience leading technical projects in a globally distributed team
• Open-source contributions to Kubernetes, observability, or infrastructure tooling ecosystems

Role Summary 

This role is an opportunity to work with a high-agency startup team operating in the hard-tech and energy systems space. You will play a critical role in designing, building, and scaling the backend systems that power Amperesand’s factory software and interacting with ERP, analytics, and operational software platforms. 

This is a hands-on role. You will architect and deliver production-grade backend services that support high-concurrency, high-availability workloads across manufacturing, supply chain, and enterprise operations. The role requires close collaboration with frontend, product, AI, and domain expert teams — along with a strong sense of ownership, systems thinking, and pragmatism in building reliable software for real-world operations. 

Responsibilities

• Own the design, architecture, and implementation of backend systems for Amperesand’s factory software and interactions with ERP, analytics, and operational platforms. 

• Build and scale high-concurrency, high-availability services in Go to support mission-critical manufacturing and business workflows.  

• Design robust APIs, service interfaces, and data models that enable frontend applications, analytics systems, and internal tools.  

• Develop backend capabilities for workflow orchestration, machine and system integrations, telemetry ingestion, operational event processing, and reporting.  

• Build distributed systems that are reliable, observable, and resilient under production load.  

• Optimize backend performance across service latency, throughput, data access patterns, and system resource utilization.  

• Collaborate closely with frontend, product, and domain teams to translate operational requirements into scalable backend architectures.  

• Drive best practices for service reliability, fault tolerance, testing, deployment, and maintainability.  

• Contribute to technical strategy and architecture decisions across backend, infrastructure, and platform layers.  

• Mentor other engineers through code reviews, design reviews, and strong engineering standards.  

• Leverage AI-assisted development tools where useful to improve engineering velocity, code quality, and developer productivity.  

•  Document service designs, architecture decisions, and tradeoffs for cross-functional stakeholders. 

Qualifications

• 7+ years of experience in backend or distributed systems engineering, including production deployments in scalable environments.  

• Strong experience with Go and building production backend services.  

• Proven experience designing systems for high concurrency, high availability, and fault tolerance.  

• Experience building backend platforms for operational systems such as MES, ERP, analytics, workflow engines, or other enterprise/business-critical software.  

• Strong understanding of API design, microservices, distributed system patterns, and asynchronous/event-driven architectures.  

• Experience with databases and data systems such as PostgreSQL, Redis, MQTT, NATS, ClickHouse, or similar technologies.  

• Familiarity with real-time data processing, telemetry pipelines, and backend systems that support dashboards, reporting, and analytics.  

• Experience with observability and production operations, including logging, metrics, tracing, alerting, and incident debugging.  

• Familiarity with cloud infrastructure and containerized deployment environments such as AWS, Kubernetes, and Docker.  

• Strong testing discipline across unit, integration, and end-to-end service validation.  

• Comfortable working with AI coding tools such as Copilot, Cursor, Claude, or similar tools to supplement and accelerate development.  

• Proficiency in English and ability to communicate effectively with wider teams.  

• Ability to travel up to 20%, including international 

• Ability to walk or tour through the factory to test the software 

Bonus Qualifications

• Background in energy engineering systems (power systems, energy storage, power electronics, or controls). 

• Experience in manufacturing, industrial automation, supply chain, energy systems, or other operational technology domains 

• Experience designing systems that integrate with machines, PLCs, IoT devices, or external enterprise platforms. 

• Experience with MES, digital twins, or asset health monitoring. 

• Open-source contributions to backend projects. 

• Experience working within or building design systems.  

• Experience building backend platforms that support AI-enabled workflows, data capture, or operational intelligence systems.  

• Familiarity with CI/CD workflows and software DevOps practices. 

• Experience working with hardware, firmware, or operations teams. 

Please note: This role requires working on-site 5 days a week. We do not offer hybrid or remote options.