What you’ll do

Become part of an iconic brand that is set to revolutionize the electric pick-up truck & rugged SUV marketplace by achieving the following:

• Detail-oriented IT Project Manager to plan and drive the execution of our company’s IT Portfolio and roadmap using Agile principles and frameworks to foster collaboration, continuous improvement, and efficient delivery. 

• Provide AI project management expertise, guiding teams through emerging technologies and best practices. 

• Champion an AI mindset across projects—leveraging data-driven insights, automation opportunities, and ethical AI practices to enhance delivery and decision-making. 

• Work with minimal or vague data, distilling insights, and crafting compelling executive-level presentations that support key technological decisions and long-term planning 

• Lead project execution status meetings to track progress and identify risks ensuring timely resolution and clear communication 

• Maintain open and transparent communication with internal and external stakeholders, ensuring that everyone is well-informed about project progress and any changes in requirements. 

• Implement robust quality assurance measures to deliver high-quality project outcomes that meet or exceed industry standards. 

• Prepare and present status reports and dashboards for leadership and stakeholders. 

• Provide regular progress reports to senior management, highlighting key achievements, challenges, and upcoming milestones. 

• Emphasize continuous improvement and learning within the project team by facilitating retrospectives and sharing best practices. 

• Facilitate PI (Program Increment) Planning sessions quarterly to align teams and prioritize backlogs. 

Location & Travel Expectations:

• This role will be based out of the Scout Motors corporate headquarters in Charlotte, NC.
• This role requires 4-5 days per week in the office, with regular in-person meetings and events. 
• Applicants should expect that the role will require the ability to convene with Scout colleagues in person and travel to participate in events on behalf of the company from time to time.

What you’ll bring 

We expect all Scout employees to have integrity, curiosity, resourcefulness, and strive to exhibit a positive attitude, as well as a growth mindset. You’ll be comfortable with change and flexible in a fast-paced, high-growth environment. You’ll take a collaborative approach to achieve ambitious goals. Here's what else you'll bring: 

We expect all Scouts to have integrity, curiosity, resourcefulness, and strive to exhibit a positive attitude, as well as a growth mindset. You’ll be comfortable with change and flexible in a fast-paced, high-growth environment. You’ll take a collaborative approach to achieve ambitious goals. Here’s what else you’ll bring: 

Qualifications: 

• Education: Bachelor’s degree in information technology, Business, or related discipline. 

• Experience: 5+ years of IT project management experience, ideally within a PMO environment and technology-driven organizations. 

• Technical Expertise: Strong knowledge and practical experience with AIdriven project management methodologies, native AI capabilities (including predictive analytics, intelligent automation, and generative AI assistants), and emerging technologies. 

• AI Mindset: Ability to identify opportunities for AI integration, automation, and ethical use of AI in project delivery.  

• Agile Leadership: Demonstrated success in facilitating PI Planning sessions and effectively managing Agile backlogs. 

• Communication & Leadership: Exceptional ability to translate complex concepts into clear options, decisions, and impacts; proven stakeholder management and leadership skills. 

• Tools Proficiency: Advanced skills in Jira, Confluence, Microsoft applications, and reporting dashboards. 

Preferred Skills: 

• Deep understanding of Agile methodologies with strong facilitation skills for collaborative planning sessions. 

• Industry experience in automotive or manufacturing sectors. 

• Familiarity with risk management practices and executive-level reporting frameworks. 

• Background in automotive/EV programs, hardware-software integrated products, or large-scale transformation initiatives. 

• Ability to blend stage-gate and Agile/Lean practices pragmatically to meet project needs. 

• Experience establishing governance structures, portfolio dashboards, and KPI frameworks across multiple teams. 

Technical & Industry Knowledge 

• Comprehensive understanding of enterprise IT applications, integrations, and infrastructure. 

• Expertise in SDLC methodologies (Agile, Scrum, Waterfall, DevOps, Lean) with flexibility to tailor processes to project requirements. 

• Knowledge of automotive IT standards, regulatory requirements, and industry best practices. 

Communication & Leadership 

• Exceptional written and verbal communication and facilitation skills, with the ability to engage with executive leadership and technical teams. 

• Strong collaboration, problem-solving, and stakeholder management skills. 

• Ability to negotiate and influence decision-making in complex IT environments. 

Tools: 

• Proficiency in project management related tools (e.g., Jira, Confluence, SharePoint). 

• Advanced Proficiency in PowerPoint and Excel 

Additional Considerations: 

• Proven ability to scale IT project management functions in fast-paced, high-growth environments. 

• Ability to adapt and thrive in a high-paced, evolving IT environment. 

What you'll gain

The benefits of joining Scout include the chance to build products and a company from the ground up.  This is a chance to create something new and lasting – with an iconic brand at its foundation.  In addition, Scout provides competitive compensation and benefits to support your physical, mental, and financial wellbeing. Program specifics are detailed in company policies and employee benefit guides, select highlights:

• Competitive insurance including:
  • Medical, dental, vision and income protection plans
• 401(k) program with:
  • An employer match and immediate vesting
• Generous Paid Time Off including:
  • 20 days planned PTO, as accrued
  • 40 hours of unplanned PTO and 14 company or floating holidays, annually
  • Up to 16 weeks of paid parental leave for biological and adoptive parents of all genders
  • Paid leave for circumstances related to bereavement, jury duty, voting time, or military leave

Pay Transparency

This is a full-time, exempt position eligible to receive a base salary and to participate in an annual performance bonus program. Final salary offered will be determined based on factors including but not limited to the candidate's skills and experience. The annual performance bonus program is preset and not candidate dependent.

Initial base salary range = $110,000.00 - $135,000.00

Internal leveling code: IC9

PRODUCT MANAGEMENT

What We Do

Product Management partners with game development, publishing, marketing, and platform teams to deliver a data- and market-driven product strategy aligned with business goals. As part of Epic’s Content and Commerce we identify and drive key levers to grow our player base and business.

What You'll Do

As a Site Merchandiser, you will own the visual presentation, placement, and operational execution of offers in the Fortnite Item Shop to maximize revenue and player engagement. You will collaborate cross-functionally with assortment planning, marketing, product, tech, art, and external partners to ensure a high-quality, seamless, and compelling shop experience. You will balance creative merchandising instincts with data-driven decision-making, while also driving operational excellence and process improvements across tooling, QA, and automation. You’ll play a key role in helping us improve and create the future of the item shop.

In this role, you will

• Own daily merchandising execution for the Fortnite Item Shop, optimizing layout, placement, bundles, and visual presentation to drive revenue and player engagement
• Lead QA and operational accuracy across shop content, including pricing, scheduling, tagging, and live content validation
• Partner cross-functionally with Marketing, Product, Creative, Tech, and external IP collaborators to deliver compelling shop experiences and GTM moments
• Manage in-shop content presentation, including copy creation, naming approvals, localization, PDP updates, and alignment with marketing messaging
• Use data, experimentation, and A/B testing to inform merchandising decisions and continuously improve conversion, engagement, and monetization KPIs
• Drive operational excellence by improving workflows, tooling, automation, and content management systems used to support live shop operations
• Support special projects, shop takeovers, and new initiatives while ensuring a high-quality, seamless player experience across all storefront content

What we're looking for

• 4+ years of experience in Product Management, Live Operations, Ecommerce Merchandising, or related fields
• Strong understanding of merchandising principles and player-facing presentation
• Excellent design and aesthetic sensibilities
• Experience working with content, copy, or creative presentation is a plus
• Strong operational skills with attention to detail and QA mindset
• Experience with data-driven decision-making and experimentation (A/B testing)
• Familiarity with tools, systems, or workflows related to live service environments
• Interest or experience in AI/automation tools is highly preferred
• Passion for games and player experience
• Proven ability to thrive in a fast-paced, collaborative environment

EPIC JOB + EPIC BENEFITS = EPIC LIFE

Our intent is to cover all things that are medically necessary and improve the quality of life. We pay 100% of the premiums for both you and your dependents. Our coverage includes Medical, Dental, a Vision HRA, Long Term Disability, Life Insurance & a 401k with competitive match. We also offer a robust mental well-being program through Modern Health, which provides free therapy and coaching for employees & dependents. Throughout the year we celebrate our employees with events and company-wide paid breaks. We offer unlimited PTO and sick time and recognize individuals for 7 years of employment with a paid sabbatical.

We’re looking for a Growth Marketing Manager (SEM and CRO) to own and scale our performance marketing engine across Google Ads, Microsoft Ads, pay-per-click review platforms (e.g., Capterra, Technology Advice), and high-intent organic search. You’ll be responsible for driving efficient, scalable growth across the full funnel—owning strategy, execution, and optimization for both paid and organic channels, with a strong experimentation mindset focused on improving conversion across key landing pages and the website.

This role is ideal for a data-driven marketer who is equally comfortable in keyword strategy, bid management, targeting, on-site conversion rate optimization (CRO), creative testing, and experiment design—and who can translate insights into clear stories and recommendations for marketing, cross-functional partners, and leadership.

Key Responsibilities

SEM

• Own SEM and PPC strategy across Google Ads, Microsoft Ads, and review sites with a focus on high-intent B2B demand.
• Lead keyword strategy (research, clustering, negatives) across core use cases, industries, and competitor terms.
• Manage bids, budgets, and pacing to hit targets for CPL, CVR, CAC, pipeline, and LTV.
• Continuously refine audience and geo targeting, including remarketing lists, customer lists, and intent-based segments.
• Own reporting on CPL, CVR, CAC, and pipeline contribution by channel, campaign, and segment in partnership with RevOps/MarOps.
• Build and maintain a structured experimentation roadmap across keywords, match types, bidding strategies, ad messaging, creative, and landing pages.

CRO

• Collaborate with content and brand to align organic and paid keyword priorities and ensure messaging consistency.
• Lead CRO (conversion rate optimization) across key pages. Define and prioritize experiments on landing pages (forms, CTAs, layouts, offers, social proof, etc).
• Run A/B and multivariate tests using appropriate tools; ensure clean setup, measurement, and statistical rigor.
• Partner with content, design, and web to implement winning variations and scale learnings.
• Own and improve session → lead CVR across high-intent pages (demo, product pages, core content).

AI, Automation & Tooling

• Use AI and automation to accelerate keyword research, ad copy/creative ideation, QA, and analysis.
• Leverage tools like Claude to pull insights from CRM, ad platforms, and internal docs to refine copy, reporting, and reduce manual ops work.

Cross-Functional Collaboration & Communication

• Partner with Product Marketing, Content, Brand, RevOps, and Sales to ensure lead quality, routing, and follow-up processes support performance goals.
• Turn performance and experiment results into clear, concise recommendations for the marketing team, cross functional partners, and leadership.

Must-Haves

• 3+ years B2B growth/performance marketing experience with deep SEM and SEO ownership.
• Hands-on management of Google Ads, Microsoft Ads, and review platforms
• Strong command of CPL, CVR, CAC, and pipeline, and how they connect across the funnel.
• Proven CRO impact: demonstrated wins improving session-to-lead conversion across paid search, PPC, and website.
• Meaningful experience designing, running, and interpreting experiments (A/B tests, structured trials).
• Highly data-driven; advanced comfort in ad platforms and analytics tools (GA, BI, CRM reporting).
• Experience in B2B SaaS or complex, high-ACV sales cycles.
• Familiarity with marketing automation and CRM (HubSpot, Salesforce) for closed-loop reporting.

Compensation

• Raleigh Hub: $100,000.00 - $120,000.00 base + annual bonus opportunity
• Toronto Hub: 85,000.00 - 100,000.00 CAD base + annual bonus opportunity

We’re hiring a Salesforce Administrator to help scale the operational backbone of the BuildOps GTM motion. Salesforce is the center of our go-to-market motion — and we need someone who can build, optimize, and evolve the platform at high speed while maintaining enterprise-grade quality and control.

This role requires deep Salesforce administration expertise and strong Quote-to-Cash (QTC) experience, including hands-on familiarity with Salesforce CPQ and downstream revenue workflows involving RCA, ARM, or similar revenue accounting tools.

If you thrive in fast-paced environments, enjoy solving complex GTM process challenges, and consistently deliver fast + thorough outcomes, you’ll excel here.

What You’ll Do

Optimize and Scale Salesforce

• Administer and optimize Salesforce across Sales, Marketing, Customer Success, and Finance
• Build and maintain scalable automation using Flows, validation rules, approval processes, and custom objects
• Drive clean, scalable architecture that supports rapid growth and evolving business needs
• Manage user access, roles, profiles, permission sets, and governance best practices
• Lead deployments, release cycles, sandbox strategy, QA, UAT coordination, and change management
• Maintain documentation and system standards while moving fast
• Ensure data cleanliness and enforce process compliance through smart controls and automation

Drive Quote-to-Cash Execution

• Own Salesforce CPQ configuration: products, bundles, pricing, discounting, approvals, renewals, amendments, and contracting workflows
• Build and optimize end-to-end Quote-to-Cash processes (Opportunity → Quote → Contract → Billing → Revenue)
• Partner with Finance to ensure clean revenue processes aligned with revenue recognition requirements
• Support integrations and workflows tied to RCA, ARM, and other revenue automation tools
• Continuously improve quoting speed, accuracy, and compliance through automation and smarter system design

Partner Across the Business

• Work closely with Sales leadership, Finance, Deal Desk, Customer Success, and GTM teams
• Translate evolving business requirements into system execution quickly and correctly
• Train users, improve adoption, and enforce best practices without slowing the business down

What We’re Looking For

Experience

• 5–7+ years of Salesforce Administrator experience (required)
• Proven success supporting high-growth SaaS GTM organizations
• Deep expertise in Salesforce CPQ (required)
• Strong experience supporting Quote-to-Cash workflows
• Experience operating in environments with frequent change, shifting priorities, and aggressive scaling goals

Certifications (Required)

• Salesforce Certified Administrator
• Salesforce Advanced Administrator
• Salesforce CPQ Specialist (strongly preferred / ideal)

Additional certifications (Platform App Builder, Sales Cloud Consultant, Revenue Cloud Consultant) are a plus.

Technical Skillset

• Expert-level Salesforce Flow experience (record-triggered, scheduled, screen flows)
• Strong understanding of Salesforce data architecture and object modeling
• Experience managing integrations and working alongside technical teams (APIs, middleware, ETL tools)

Additional Skillset

• Extreme Ownership: Takes responsibility for outcomes and drives work to completion without being chased.
• Bias for Action: Moves quickly in ambiguous environments while maintaining high quality.
• Strong Stakeholder Management: Partners effectively across Sales, Finance, CS, and Marketing and all other partner teams across the organization
• Team Player: Works well within a team environment alongside teammates and stakeholders
• Clear Communicator: Explains technical concepts in business terms and sets expectations proactively.
• Adaptable & Resilient: Thrives in fast-paced, frequently changing environments.
• High Standards: Cares deeply about data integrity, process discipline, and system performance.

Compensation: $120,000 to $160,000 base salary + performance bonus

This role is an Onsite Role: This role requires full-time presence at our Oxford, North Carolina office.

The Quality Systems & Compliance Engineering Technician will assist the Manager of QA S&C and will interface with Quality Control, Quality Assurance, Manufacturing, Supply Chain and R&D to drive Continuous Improvement to our processes, systems, and products. 

The Engineering Technician will rely on Quality Standards & Policies for the Revlon Oxford Manufacturing Facility, located in North Carolina. 

The QA S & C Engineering Technician will audit and trend QS and make recommendations on implementing, coordinating, and improving the site quality system in accordance with applicable guidance, standards, and regulations.   

Basic Function 

• Trends and confirms implementation caliber for the Site’s Quality Systems, i.e. change control, Non-conformance process, Root cause and CAPA review, and supports the Site Management Reviews as established and maintained. Supports the performance of the Quality System in conjunction with the Manager of Quality Compliance.   
• Monitors Quality System trends and brings those systems in need of corrective action to upper management’s attention. Assures implementation of Corrective action as required, confirms effectiveness, and maintains documentation accordingly. 
• Reviews procedures and regulations in alignment with current facility practices and recommends follow up continuous improvement training as necessary. 
• Reviews Metrics for appropriateness / applicable to regulatory guidance and practices. Aligns those KPI/Metrics with daily and weekly activities confirming the metrics are supportive of Quality and R&D policies, procedures, and goals. 
• Supports the Manager for reporting on Internal Audits of the local factory. Further, to provide and track improvement and success in audit responses as recommendations for improvement are implemented.  Track the Internal Audit schedule and working with QC and Operations provide an internal audit response / tracker to identify status of improvement. i.e., track improvement plans and identify any lagging activity. 
• Support equipment qualification activities as needed within document review / tracking. Knowledge of Quality standards, FDA Guidance, QC Testing methodologies in support of equipment qualification activities. 
• Provide support to ship out new item samples to external support groups.
• Responsible in understanding compliance in accordance with regulations and standards such as but not limited to 21CFR 210, 21CFR211, 21CFR820, ISO 27716, ISO 13485 
• Responsible for review and knowledge of Revlon Global Procedures written to support the Global Quality Assurance Program. Industry specific FDA; Canada; Europe; Global markets. 
• Provide problem solving skills and expertise to drive solutions. 
• Able to handle multiple projects simultaneously. 

Required Competencies, Skills, Experience  

• 3-5 years industry experience 
• Proficient in the computer applications of Office suite: Word & Excel; Experience with Sharepoint systems; SAP general knowledge. 
• Hands-on knowledge of laboratory practices, microbiology, analytical exposure, quality control and quality assurance best practices, etc. Must have experience with GMP Manufacturing, Quality and Compliance: GMP/GLP or GXP and CFR requirements 
• Good written and oral communication skills to effectively reach all levels of the organization, including the ability to brainstorm solutions, monitor and provide recommendations for improvement. 
• Must be able to prepare and convey data analysis to manager and others within a group with clarity and accuracy. 
• Self-directed, complete routine tasks independently and be confident in making decisions, in consultation with management. 

Education: 

• Associates in the Sciences: Applied Science, Biology, Chemistry, Engineering etc. 
• Or High School Education plus 5 years of Quality and Manufacturing experience. 

#LI-Onsite #LI-EM1

Revlon is unable to sponsor or transfer employment visas for this role; candidates must be legally authorized to work in the United States without current or future visa support.

The base pay range for this position is $55,000 - $70,000 / year; however base pay offered may vary depending on skills, experience, job-related knowledge, and geographic location. Certain positions may also be eligible for short-term incentives as part of total compensation.

Employees (and their families) are eligible for medical, dental, and vision benefits. Employees are covered by the company-paid basic life insurance policy and company-paid short-term disability insurance (the benefit commences upon hire and allows for a portion of base salary for up to 26 weeks if you are disabled). Other benefits offered to employees include but are not limited to the following: long-term disability, supplemental life insurances, flexible spending accounts, critical illness insurance, group legal, identity theft protection, etc. Employees are also able to enroll in our 401k Retirement Savings Plan.

Employees will also receive 3 weeks of vacation, pro-rated based on date of hire for the 1st year of employment and twelve paid holidays throughout the calendar year. Vacation will depend on role.

Overview

AvidXchange is seeking a Sales Representative, Supplier Growth (Inside Sales Professional) to be responsible for building a consultative relationship with Suppliers and upsell them on automated E-Payment solutions offered by AvidXchange. This is a crucial role within Supplier Growth, which is a fast-paced high-energy Sales organization that offers exceptional training, teammate development and multiple avenues into different careers paths. 

What you’ll do

• Leverage various relationship-building techniques to educate and enroll suppliers in automated payment solutions
• Successfully build rapport and sell E-Payment Solutions over the phone via out-bound calls
• Utilize sales techniques to overcome hesitations
• Be passionate about serving as an AvidXchange Brand Ambassador bringing professionalism and finesse to every interaction with suppliers
• Craft and deliver a flawless onboarding experience for suppliers by providing clear communication of the process and services being provided
• Work heavily within Salesforce ensuring all Supplier data is accurate and up to date
• Consistently exceed monthly sales quotas and QA goals
• Work cross-functionally with leaders and peers to stay up to date on trends with Suppliers and Products
• Assist when needed on special projects and assignments

What we’re looking for

• 2+ years of sales and/or customer service experience
• Proven track record of meeting or exceeding assigned targets, other quotas or goals
• Detail-oriented with excellent written and verbal communication skills
• Strong proficiency in the use of computer software programs including Microsoft Word and Outlook
• Enjoy working in a fun environment while operating with a natural sense of urgency

About your role

We are looking for a forward-thinking Data Engineering Intern to join our team for Summer 2026. This isn't just a role about moving data from point A to point B; it’s about rethinking how those pipelines are built. You will sit at the intersection of core infrastructure and AI, building robust ETL processes while leveraging AI technologies to automate the very workflows you create.

Your mission is dual-purpose: you will support our Business Intelligence efforts and directly influence our product roadmap by turning raw data into actionable insights through advanced dashboards and automated workflows.

A Day in the Life

• Build & Orchestrate: Design, develop, and maintain ETL pipelines to ingest data into our Snowflake warehouse using Python, SQL, and Airflow.
• AI-Driven Automation: Implement AI-powered solutions to streamline engineering tasks, including:
• Automating code generation and documentation.
• Building AI-driven data quality checks and anomaly detection.
• Developing "self-healing" pipelines that can identify and alert on ingestion errors.
• Insight Generation: Use Jupyter Notebooks and Streamlit to analyze data and build internal tools that help our product team make data-driven decisions.
• Visualization: Create high-impact dashboards in Tableau that translate complex data into a clear narrative for stakeholders.
• Agile Collaboration: Participate in daily Scrum huddles, manage tasks via Jira, and work closely with product owners and QA to promote code to production.
• Cloud Infrastructure: Interact with cloud services via CLI and manage containerized environments using Docker and Kubernetes.

What you’ll need

• Academic Status: Currently pursuing an undergraduate degree with a targeted graduation date in 2026 or early 2027, or pursuing a degree in Computer Science, Data Science, or a related quantitative field.
• Programming Mastery: Expertise in Python and SQL
• Infrastructure Mindset: A strong understanding of Data Warehousing (Snowflake) and ETL orchestration (Airflow).
• DevOps Curiosity: Familiarity with CLI, Docker, and Kubernetes for managing cloud-based environments.
• Analytical Toolkit: Experience with Jupyter Notebooks, Tableau, or Streamlit.
• Problem Solver: A proactive approach to using AI/LLMs to automate repetitive tasks and improve system reliability.

The Summer "Win"

By the end of your 10-week internship, you will have designed and deployed a functional ETL pipeline that feeds into a custom Insights Dashboard. Your work won't just sit in a folder, it will be used to influence our official product roadmap.

Interview Process

• Recruiter Phone Screen
• Technical Assessment 
• Hiring Manager Interview
• Team Interview

Role Overview

The Revenue Operations Analyst II is the analytics engine behind AvidXchange's go-to-market organization. This role owns the design, development, and maintenance of Sales and Marketing dashboards and reporting by translating complex data into compelling visual narratives that help leaders make faster, better decisions. You already speak the language of Sales and Marketing KPIs fluently, you bring a strong QA discipline and meticulous documentation habits, and you know that trust in the data is the foundation everything else is built on. You will partner closely with RevOps Partners, Sales, Marketing, and executive leadership to stay ahead of evolving business needs and you're actively exploring how AI is transforming analytics to push the boundaries of what our data can tell us. 
 

What you'll do:
Dashboard & Reporting Ownership 
•    Own the end-to-end design, development, and maintenance of all Sales and Marketing dashboards across BI platforms serving as the single point of accountability for GTM analytics delivery 
•    Build and optimize complex data models, calculated fields, and cross-source joins powering GTM reporting — ensuring scalability as data volumes and business complexity grow 
•    Support executive-ready reporting for Board meetings, operating reviews by distilling complexity into clear strategic narratives 
 
Insights & Business Partnership 
•    Partner with RevOps Partners, Sales, and Marketing leadership to translate business questions into precise reporting requirements — ensuring dashboards drive decisions, not just display data 
•    Track and report on the full revenue funnel — from lead creation and MQL/SQL conversion through opportunity stages to closed won — identifying where volume, velocity, or conversion breaks down 
•    Support the recurring forecast cadence by maintaining accurate pipeline reporting, sales activity metrics, and providing data that helps sales leadership pressure-test and validate the number 
•    Deliver ad hoc analysis in response to strategic business questions — campaign performance, product launches, segment deep dives, or anything else the GTM team needs to move faster with better data 
•    Proactively monitor data freshness and pipeline integrity, surfacing issues and forward-looking recommendations before stakeholders ask 
 
 
QA, Documentation & Data Governance 
•    Build and maintain a rigorous QA process including automated validation checks, data reconciliation protocols, and regression testing before anything reaches a stakeholder 
•    Develop and maintain comprehensive documentation for all reporting assets — data dictionaries, calculation logic, source-to-dashboard lineage, and refresh schedules 
•    Partner with Revenue Systems and Data Engineering to define data architecture requirements and advocate for upstream data quality from Salesforce, marketing automation, and other GTM sources 
 
AI & Innovation 
•    Champion adoption of AI-powered analytics tools — AI-assisted data exploration, automated insight generation, natural language querying — to accelerate how the GTM org discovers and acts on insights 
•    Evaluate, pilot, and integrate emerging BI and AI capabilities to enhance visualization quality, automate repetitive tasks, and surface patterns traditional analysis might miss 
 
 
Who you are:
•    4–7 years in analytics, business intelligence, or data visualization within a B2B SaaS or high-growth environment 
•    Fluency in Sales and Marketing KPIs — pipeline coverage, win rates, deal velocity, CAC, LTV, MQL-to-SQL conversion, attribution, and funnel mechanics 
•    Advanced proficiency in at least one major BI platform (Power BI, Tableau, or Looker) with demonstrated ability to build complex, production-grade dashboards from scratch 
•    Strong SQL skills: complex queries, data modeling, and troubleshooting across multiple source systems 
•    Deep understanding of Salesforce data architecture and experience building analytics on top of CRM data 
•    Strong QA discipline with experience building validation frameworks and reconciliation checks to ensure data accuracy at scale 
•    Meticulous documentation habits — data dictionaries, calculation logic, and source lineage are non-negotiable parts of your build process 
•    Thrives in a fast-paced, dynamic environment — able to manage competing priorities and deliver high-quality work on tight timelines 
•    Excellent communication skills: can explain technical concepts to non-technical stakeholders and translate vague business questions into precise analytical requirements 
 
Preferred 
•    Experience integrating data from marketing automation platforms (Marketo, HubSpot, Pardot) into unified reporting views 
•    Advanced Excel/Google Sheets proficiency for ad hoc analysis 
•    Active engagement with AI analytics tools — AI copilots, automated insight engines, natural language BI, predictive analytics 
•    Bachelor's degree in Analytics, Data Science, Information Systems, Business, or related field; advanced degree or BI certifications a plus

TRUST AND SAFETY

What We Do

The Epic Trust and Safety team provides a safer experience for Epic users. We work across multiple products and services to improve technology and craft transparent policies so our players and users can have positive experiences on our platforms.

What You'll Do

As the Quality Operation Director on the Trust, Safety, and Support (TSS) team, you will lead a quality assurance function responsible for auditing moderation enforcement decisions, player support workflows and machine learning model performance. You’ll oversee a small, highly specialized team focused on identifying quality gaps, driving systemic improvements, and ensuring that the trust and safety and player support functions meet Epic’s quality standards. This role bridges technical, operational, and strategic domains to ensure exceptional player experiences.

In this role, you will

• Lead the end-to-end development and execution of scalable QA frameworks, methodologies, and processes, including measurable quality KPIs across human and automated systems to ensure accuracy, fairness, and efficiency of moderation decisions and player support performance
• Identify gaps and opportunities in moderation and player support workflows, recommending improvements through automation, training enhancements, and new processes. Analyze QA data to generate actionable insights that improve player support and moderation outcomes, agent performance, and overall operational efficiency
• Partner cross-functionally with knowledge management, operations, data science, policy, and product to create robust calibration processes, ensuring alignment between human moderators, player support agents, machine learning models, and Epic’s policies. Partner with vendor management to ensure external vendors adhere to Epic’s quality standards and to drive continuous improvement
• Audit outputs of human moderators, player support agents and ML classifiers for fairness, accuracy, and unintended bias. Provide actionable feedback to knowledge and training, operations, policy and ML teams
• Investigate quality issues, conduct root cause analysis, and implement corrective actions to mitigate risks and prevent recurrence. Work closely with the legal and compliance teams to ensure the Trust, Safety and Support teams are meeting regulatory requirements
• Report on quality KPIs and trends to senior leadership; flag emerging risks and propose mitigation strategies
• Lead and develop a small high-performing team, fostering a culture of operational excellence, accountability, and innovation in support of Risk and Response initiatives

What we're looking for

• 7+ years in trust & safety or support quality assurance, risk operations or a related field within a technology or gaming company
• 5+ years in a leadership role with experience managing quality, audit, or oversight teams, and building high performing quality programs
• Experience auditing machine learning models, human moderation decision and support agent performance
• Strong background working with classifier evaluation concepts (e.g., precision, recall, confusion matrix) and content moderation tooling
• Proven experience working with and evaluating vendor performance in global content moderation or support operations
• Ability to distill complex data into clear narratives for cross-functional stakeholders
• Experience with data visualization tools such as Tableau, and comfort working with large datasets
• Strong verbal and written communication skills, and comfort working on sensitive content types (e.g., hate speech, violence, CSAM)
• Familiarity with regulatory frameworks (e.g., DSA, OSA, AADC) and legal considerations tied to regulatory enforcement
• Demonstrated ability to work cross-functionally and drive alignment across global teams

EPIC JOB + EPIC BENEFITS = EPIC LIFE

Our intent is to cover all things that are medically necessary and improve the quality of life. We pay 100% of the premiums for both you and your dependents. Our coverage includes Medical, Dental, a Vision HRA, Long Term Disability, Life Insurance & a 401k with competitive match. We also offer a robust mental well-being program through Modern Health, which provides free therapy and coaching for employees & dependents. Throughout the year we celebrate our employees with events and company-wide paid breaks. We offer unlimited PTO and sick time and recognize individuals for 7 years of employment with a paid sabbatical.

Job Overview

AvidXchange is seeking a Senior Software Engineer to build best-in-class products. You will collaborate with cross-functional teams, such as Product and Architecture, to analyze, design, develop, test, maintain, and implement premier software solutions.

What You’ll Do

• Perform full life cycle application development, enhancement, research, and proof of concepts.

• Participate in both low-level and high-level application design, providing guidance and feedback on available technology options.

• Work closely with cross-functional teams to design and implement API integrations for seamless data exchange.

• Develop and maintain modern pipelines leveraging data streaming and APIs to support various business applications.

• Implement event-driven architectures to enhance real-time data processing and streamline data flows for timely decision-making.

• Implement cross-domain solutions, including integration patterns for customer-facing, operational, and analytic systems, along with workflows, policies, support, and reporting associated with enterprise MDM capabilities.

• Collaborate with other developers and architects to determine optimal solutions for architecture, efficiency, maintainability, and scalability.

• Follow DevOps principles such as CI/CD to automate and streamline data engineering workflows.

• Support Solution and Enterprise Architects in the design, review, and implementation of new architectural solutions.

• Mentor Software Engineers, including onboarding, explaining domain knowledge, best practices, and performing code reviews.

• Troubleshoot, debug, and optimize code to ensure maximum performance and security.

• Work closely with QA to review, approve, and design test cases, ensuring all requirements are met.

• Support Product Management in creating product roadmaps and ensuring quarterly objectives are realistic and achievable.

• Collaborate with other product development teams to create alignment and consistency across projects.

What We’re Looking For

• Bachelor’s or Master’s degree in Information Technology, Computer Science, or a related field.

• 8+ years of .NET software development experience creating SaaS-based applications.

• Strong knowledge of .NET 8.0, C#, Visual Studio, WCF, AJAX, HTML, ESB (Neuron a plus), Kendo UI, SSIS/T-SQL, jQuery, JSON, MVC 4/5, Entity Framework.

• Experience with SOA, web services, REST, SOAP, XSLT, XSD, and XML.

• Experience developing and integrating RESTful APIs, leveraging events, messaging systems, and ETL processes.

• Familiarity with event-driven architectures and technologies such as Kafka, Azure Service Bus, and Azure Event Hub.

• Strong interpersonal skills with the ability to work effectively in a team setting.

• Excellent problem-solving and troubleshooting skills.

• Experience with source control systems (such as CVS, Git, TFS) in continuous integration environments.

• Strong communication and collaboration skills, with the ability to work across diverse teams.

• Experience with cloud platforms, preferably Azure.

• Understanding of DevOps principles and CI/CD practices.

Position Summary

The Associate Director of Validation will lead the Qualification and Validation teams at the site. Serve as a member on project steering, value stream and quality systems performance teams. Establish operational objectives and systems to drive employee engagement and alignment with other departments. Deliver on site objectives while implementing harmonized engineering systems and processes. Provide leadership support to the other sites and validation initiatives as needed. Will lead system validation projects related to authoring and executing validation documentation for laboratory instruments/equipment and systems according to the ISPE GAMP 5 Validation Life Cycle as well as 21CFR Part11 and FDA’s guide to Computer Software Assurance. Documentation includes System Validation Plan, User Requirements, Risk Assessment, IQ, OQ, PQ, Test Scripts, Summary reports, Requirements Traceability Matrix (RTM), Periodic Review of Computer Systems, and Data Integrity Assessment.

Responsibilities

• Provide leadership and direction to Validation team members, driving performance and value creation to the site function operational and strategic plans and tasks
• Ensure adequate resourcing (capacity and capability) to accomplish site and OST objectives. Recommend solutions to alleviate constraints
• Regularly interacts with senior management or executives on multi-department projects and challenges. Able to build coalitions for change.
• Continuously improving the culture of the Validation team and the site
• Represents Validation and Emergent during GMP and other regulatory agency inspections (CDC, OSHA, etc.)
• Identify areas to drive down operations costs and improve project delivery efficiency. Develop specific investment strategies to realize these savings
• Hands on troubleshooting and problem solving at the Gemba in support of engineering team members and operations
• Develop and lead small and medium sized continuous improvement projects, remain involved in projects led by staff members
• Direct support to OST head or lead annual OPEX budget for Validation department
• Staff and System Development
• Effective delegation and building confidence and competence within direct reports
• Drive engagement in the technical and personal development of the Validation team and members
• Develops strong relationships with partners (QA, Mfg., etc.) and cultivates these with all team members
• Provide effective and collaborative cross functional leadership to facilitate development of the site strategy and delivery of site objectives
• Champion and enhance the culture of the Validation team

Qualifications

• Bachelor’s degree. Preferred Fields of Study: Life Sciences or Engineering
• A minimum of 10 years of experience in a biopharmaceutical or related environment in an engineering or quality related role, with at least 5 years in a leadership role
• Expert knowledge of GxPs, GAMP, CFRs/Annex 11, and Data Integrity requirements for laboratory systems and equipment (Understanding of data integrity principles and security controls including, but not limited to audit trail reviews, user access roles, disaster recovery, business continuity, system implementation, change control, archival, retirement, etc)
• Strong understanding of Validation Lifecycle (GAMP 5) principles
• Experience with calibration and maintenance management software
• Knowledge of electronic document management systems
• Experience with data integrity practices and compliance
• Strong technical writing skills for qualification documents, SOPs, and work instructions
• Ability to manage multiple projects simultaneously with minimal supervision
• Detail-oriented with excellent verbal and written communication abilities
• Ability to adapt to changing priorities in a deadline-oriented environment
• Significant hands-on experience and regulatory expectations knowledge with controls, automation and computer system validation.
• Knowledge of pharmaceutical equipment, such as bioreactors, centrifuges, HVAC systems, building chillers, clean steam generators, and Temperature Controlled Units (e.g. refrigerators, freezers, and incubators) is an advantage.
• Strong knowledge and experience in cGMP, root cause analysis, risk assessment and investigation tools/techniques.
• Experience in writing computer system test scripts, validation protocols and summary reports