What you’ll do

In order to give the best experience to Doctolibers and to respond to the growth of Doctolib, we are looking for an IT Service Desk Partner (x/f/m) in our Nantes office. 

On a daily basis, you will have to receive, qualify and process IT requests and incidents coming from Doctolibers working in the 4 countries in which Doctolib is established today (Germany, France, Italy, Netherlands).  

What you'll do

Remote:

• Serve as the single point of contact for users requiring IT support (phone call, open ticket on the helpdesk platform).
• Handling of level 1 requests and incidents: access to applications, technical diagnosis, etc. 
• Accompany the user from the opening of the ticket to its complete resolution
• Escalation of incidents to local IT Support teams (level 2).
• Detect incidents or recurring requests with a view to continuous improvement. 
• Propose automation or processes to improve user satisfaction 

On site:

• Being responsible of the IT Corner in our office in Nantes
• Meeting room management: test, update, replace hardware.
• This role may occasionally require lifting equipment up to 20kg (44 lbs)
• Occasional availability required outside standard business hours may be required for event support (typically once per month for approximately 2 hours)

Who you are

If you don’t meet all the requirements below but believe this opportunity matches your expectations and experience, we still encourage you to apply!

• You are service-oriented and solution-maker
• You are a good listener and ask relevant questions in order to reassure the users
• You are rigorous and autonomous, without forgetting teamwork. 
• You know how to adapt to change and prioritize your daily tasks 
• You speak English and Italian fluently

What we offer

• Free comprehensive health insurance for you and your children
• 25 days of paid vacation per year, plus up to 14 days of RTT
• Free mental health and coaching services through our partner Moka.care
• Work from abroad for up to 10 days per year thanks to our flexibility days policy
• Lunch vouchers (Swile card) worth €8.50 per working day, with €4.50 covered by Doctolib
• A subsidy from the work council to refund part of the membership to a sport club or a creative class
• 50% reimbursement of your public transport subscription
• Parent Care Program: receive one additional month of leave on top of the legal parental leave
• For caregivers and workers with disabilities, a package including an adaptation of the remote policy, extra days off for medical reasons, and psychological support

The interview process

• HR Screen 
• Meeting with the manager 
• Meeting with the team 
• Reference check 
• Offer 

About the job 

• Permanent position 
• Nantes 
• Start date ASAP 
• Remuneration : fix + bonus on objectives (according to your profile)

At Doctolib, we believe in improving access to healthcare for everyone - regardless of where you come from, what you look like. This translates into our recruitment process: Doctolib is an equal opportunity employer. We don't just accept diversity at Doctolib, we respect and celebrate it!

The more diverse ideas are heard, the more our product will truly improve healthcare for all. You are welcome to apply to Doctolib, regardless of your gender, religion, age, sexual orientation, ethnicity, disability, or place of origin. If you have a disability, let us know if there's any way we can make the interview process smoother for you! 

All the information transmitted via this form is processed by Doctolib for the purpose of managing applications. For more information on how Doctolib processes your application data, click here.

If you wish to exercise your rights or if you have any questions about the processing of your data, you can write to us at hr.dataprivacy@doctolib.com.

The mission of OrgStore is to provide an easy-to-use, fully-managed platform to store and search data. With Postgres as our cornerstone technology, we focus on transactional (OLTP) data use-cases while providing a custom data plane and a flexible administrative layer. Our users are the thousands of engineers representing hundreds of teams producing products at Datadog. As a platform infrastructure team, our goal is to accelerate product teams by helping them rapidly stand up new features and make step change improvements to their application's performance. Data storage is ubiquitous and the service we are providing is critical for Datadog as the business scales and expands its product offerings.

As the Engineering Manager for the OrgStore Blueprint Team, you will lead a high-performing team of software engineers, guiding them in building and maintaining these mission-critical systems. Collaboration is key in this role, needing to work closely with other engineering, product, and support teams across Datadog. Your strategic vision will not only guide your team's day-to-day operations but also influence the long-term roadmap of support within Datadog.

At Datadog, we place value in our office culture - the relationships that it builds, the creativity it brings to the table, and the collaboration of being together. We operate as a hybrid workplace to ensure our employees can create a work-life harmony that best fits them.

What You’ll Do:

• Guide and mentor a diverse team of 4-8 software engineers, fostering their career growth while ensuring high team performance.
• Drive the technical roadmap in collaboration with your team, product managers, and support teams ensuring it aligns with company objectives and directly contributes to improving customer satisfaction.
• Engage strategically with complex technical problems and work with your team to produce well-defined and actionable plans.
• Be a core contributor and reviewer of code, lead design decisions, and participate in our  well-scoped on-call rotation.
• Understand the broader business context to align technical decisions with business goals, supporting long-term objectives and driving innovation.
• Contribute to engineering-wide initiatives as a member of Datadog’s engineering management team.
  
  

Who You Are:

• A seasoned software engineer with experience building developer tools, running databases, and maintaining infrastructure with a focus on reliability and fault tolerance
• A proven leader with the ability to manage team dynamics, set goals, provide feedback, and foster a positive and productive work environment
• A capable project manager who can plan, organize, and oversee multiple software engineering projects
• An excellent communicator who is comfortable interacting with team members, stakeholders, and upper management alike
• Demonstrated ability to use AI coding tools in day-to-day workflows and validate, critique, and refine AI-generated output
• Bonus points: you’re motivated to push the boundaries of how AI can improve software engineering best practices and contribute to building AI-enabled products

Datadog values people from all walks of life. We understand not everyone will meet all the above qualifications on day one. That's okay. If you’re passionate about technology and want to grow your skills, we encourage you to apply. 

Benefits and Growth:

• New hire stock equity (RSUs) and employee stock purchase plan (ESPP)
• Continuous professional development, product training, and career pathing
• Intradepartmental mentor and buddy program for in-house networking
• An inclusive company culture, ability to join our Community Guilds (Datadog employee resource groups)
• Access to Inclusion Talks, our Internal panel discussions
• Free, global mental health benefits for employees and dependents age 6+
• Competitive global benefits

Benefits and Growth listed above may vary based on the country of your employment and the nature of your employment with Datadog.

#LI-Hybrid

APM Data Hub is at the core of APM, one of the product pillars of Datadog. Our team is responsible for the backend pipeline that processes, transforms, and routes tracing data at scale after ingestion. Our mission is to extend the pipeline's capabilities so that multiple products across Datadog can leverage the rich data present in traces — serving not only APM Distributed Tracing but a growing number of product teams that depend on this data.

As an Engineering Manager for APM Data Hub, you'll lead a distributed team of 6 engineers with diverse seniority, shaping the technical vision of a platform that sits at a critical intersection of Datadog's product ecosystem. You'll own the roadmap for how tracing data is processed and exposed to multiple consumers, maintain high engineering standards for a system operating reliably at scale, and facilitate cross-functional collaboration with the product teams building on top of your  pipeline. You'll have the opportunity to contribute to solving complex engineering challenges with a transversal impact on multiple products.

At Datadog, we place value in our office culture - the relationships that it builds, the creativity it brings to the table, and the collaboration of being together. We operate as a hybrid workplace to ensure our employees can create a work-life harmony that best fits them.

What You’ll Do:

• Manage a team of 6 engineers responsible for a pipeline powering critical features of Datadog platform
• Provide technical leadership by identifying, addressing, and removing roadblocks to maintain team velocity and code quality.
• Collaborate closely with the Product teams to enhance our APM experience and with Platform teams to support our evolutions
• Lead strategic, multi-quarter initiatives, navigating ambiguity to establish clear goals and execution paths.
• Foster professional growth and career advancement for team members, including performance reviews and promotions.
• Participate and lead by example in the team's 24/7 on-call rotation to maintain service reliability.
  
  

Who You Are:

• Proven experience (1+ years) leading a team of 4+ engineers with an emphasis on customer-driven improvements.
• Skilled collaborator, able to effectively coordinate efforts across multiple teams and functions.
• Demonstrated technical judgment and ability to guide technical decisions across back-end distributed systems
• Passionate about mentoring and growing engineers, actively developing the next generation of technical leaders.

Datadog values people from all walks of life. We understand not everyone will meet all the above qualifications on day one. That's okay. If you’re passionate about technology and want to grow your skills, we encourage you to apply. 

Benefits and Growth: 

• New hire stock equity (RSUs) and employee stock purchase plan (ESPP)
• Continuous professional development, product training, and career pathing
• Intradepartmental mentor and buddy program for in-house networking
• An inclusive company culture, ability to join our Community Guilds (Datadog employee resource groups)
• Access to Inclusion Talks, our Internal panel discussions
• Free, global mental health benefits for employees and dependents age 6+
• Competitive global benefits

Benefits and Growth listed above may vary based on the country of your employment and the nature of your employment with Datadog

#LI-Hybrid

The REDAPL organization is seeking an experienced and strategic leader to oversee our Resource Graph team. REDAPL is Datadog’s main platform for tracking our customers’ infrastructure resources and relationships. REDAPL Resource Graph also plays a key role in serving Datadog’s Security products.

This position will play a critical role in driving the future of our data infrastructure and ensuring the highest level of performance and reliability for our systems. As the team is also quickly growing, you will also be involved in hiring the best candidates for this team.

At Datadog, we place value in our office culture - the relationships that it builds, the creativity it brings to the table, and the collaboration of being together. We operate as a hybrid workplace to ensure our employees can create a work-life harmony that best fits them.

What You’ll Do:

• Strategic Leadership: Drive the vision and strategy for the teams, ensuring alignment with the overall goals.
• Team Oversight: Provide guidance and support to the ICs in the team, fostering a collaborative and high-performing work environment.
• Technical Excellence: Ensure the teams maintain high standards of code quality, performance, and reliability across all systems and services.
• Innovation and Improvement: Identify opportunities for innovation and continuous improvement within the datastore and serving domains, promoting best practices and new technologies.
• Talent Management: Lead hiring efforts to attract and retain top talent, ensuring the growth and development of team members through mentoring and professional development opportunities.
• Cross-functional Collaboration: Work closely with other teams and stakeholders to align on priorities, address challenges, and deliver high-impact solutions.
  
  

Who You Are: 

• You have proven experience managing teams that shipped and operated business-critical systems.
• You have demonstrated ability in designing, building, and operating distributed systems to solve problems at scale.
• You have experience working with Graph Databases such as Neo4j, Memgraph, JanusGraph, ArangoDB, Amazon Neptune or PuppyGraph.
• Managed a team for over 2 years.
• You are an excellent communicator and collaborator, able to work effectively through complex technical problems with a diverse group of stakeholders.
• You are comfortable in a fast-paced, high-growth environment, able to adapt strategies and solutions in response to emerging challenges and opportunities.
• Skilled in setting team goals and prioritizing features that align with business needs.
• Effective at giving and receiving feedback, enhancing the work environment and team collaborations.
• Possess excellent teamwork, communication, and technical problem-solving skills to contribute to multidisciplinary teams.
• Demonstrated leadership in guiding teams through the full design process from concept to launch, with minimal oversight.
• Maintain a growth mindset, actively seeking learning opportunities and new challenges.
• Able to clearly articulate design decisions and strategies 
• Proven ability to envision long-term goals and focus efforts to achieve them.
• Efficient in optimizing team workflows and processes to enhance team output and collaboration.
• Known for balancing fast iteration, strategic ambiguity, and high-quality outcomes in a dynamic business environment.
• Demonstrated ability to use AI coding tools in day-to-day workflows and validate, critique, and refine AI-generated output
• Bonus points: you’re motivated to push the boundaries of how AI can improve software engineering best practices and contribute to building AI-enabled products

Datadog values people from all walks of life. We understand not everyone will meet all the above qualifications on day one. That's okay. If you’re passionate about technology and want to grow your skills, we encourage you to apply.

Benefits and Growth: 

• New hire stock equity (RSUs) and employee stock purchase plan (ESPP)
• Continuous professional development, product training, and career pathing
• Intradepartmental mentor and buddy program for in-house networking
• An inclusive company culture, ability to join our Community Guilds (Datadog employee resource groups)
• Access to Inclusion Talks, our Internal panel discussions
• Free, global mental health benefits for employees and dependents age 6+
• Competitive global benefits

Benefits and Growth listed above may vary based on the country of your employment and the nature of your employment with Datadog.

#LI-Hybrid

Notre équipe est au cœur de Doctolib:

• Onboarding des nouveaux praticiens
• Analyse et résolution des bugs remontés par les utilisateurs
• Amélioration continue du produit et des outils internes

Environnement dynamique, transverse, avec de nombreuses interactions. Forte intégration d’IA (RAG, copilotes de dev, automatisations) pour accélérer diagnostics et développement.

Vos missions

Vos responsabilités incluent, mais ne sont pas limitées à :

• Développer des outils et services internes pour automatiser des tâches récurrentes et améliorer l'efficacité du service
• Récupérer, comprendre et interpréter des logs à des fins d'investigation et de résolution technique
• Participer à l'analyse et à la résolution d'incidents en collaboration avec les équipes Product et Engineering
• Créer des dashboards et des métriques de suivi pour améliorer l'observabilité et la prise de décision
• Comprendre l'usage de l'IA au sein du service (RAG, copilotes) et l'exploiter pour optimiser les workflows

Les qualités attendues pour ce poste

Avant de poursuivre votre lecture, si vous n'avez pas le profil exact décrit ci-dessous, mais que vous pensez que cette description de poste correspond à vos compétences et à vos aspirations, nous vous encourageons tout de même à postuler.

• Vous êtes curieux et en recherche d’apprentissage continu
• Vous êtes autonome et avez le sens des priorités dans un environnement mouvant
• Vous avez des compétences en programmation et SQL
• Vous avez le sens de la satisfaction client et du produit
• Vous avez un bon niveau d’anglais (nombreuses interactions en anglais)

Ce serait fantastique si :

• Vous livrez du code utile, pragmatique et maintenable et accélère le diagnostic et la résolution d’incidents,
• Vous souhaitez améliorer les parcours d’onboarding des praticiens,
• Vous avez des connaissances de Kibana et Datadog

Notre offre

• Un programme d’onboarding complet, avec la Doctolib Academy et de nombreuses sessions de formation au sein de votre équipe (langues, soft skills, compétences techniques)
• Une carte Swile et de nombreuses offres de restauration au sein de nos locaux 
• Une offre de sport : un abonnement Urban Sports Club, des cours de sport gratuits dans les bureaux ou à distance
• Le remboursement des titres de transport à 50%
• De nombreux bureaux offrant des espaces de collaboration et de bien-être 
• Une politique de travail flexible avec un mode hybride

Le process de recrutement

• Un call RH avec Marie, Talent partner (15 minutes)
• Une restitution d’étude de cas avec Hugo Brunatti, Technical Services Team Manager et un membre de son équipe (1 heure)

Détails du poste

• Stage à temps plein
• Durée : 6 mois
• Début souhaité : Septembre 2026
• Lieu de travail : Nantes ou Levallois Perret 
• Gratification: À définir selon niveau d’études 

Chez Doctolib, nous sommes convaincus que nous devons améliorer la santé pour tout le monde. Cela se reflète dans notre processus de recrutement. Nous évaluons les candidatures uniquement sur la base des qualifications et de la motivation, sans aucune forme de discrimination.

Plus les idées sont diverses, plus notre produit améliorera véritablement la santé pour tout le monde. Vous pouvez postuler chez Doctolib, quel que soit votre genre, religion, âge, orientation sexuelle, origine ethnique ou handicap.

Afin de garantir l'égalité des chances, nous vous invitons à exclure les informations personnelles (par exemple : photos, âge) de vos candidatures. Si vous avez besoin d'aménagements particuliers, merci de nous en informer pour que nous puissions adapter le processus de recrutement. Rejoignez-nous pour construire la santé dont nous rêvons tous !

Toutes les informations fournies sont traitées par Doctolib pour la gestion des candidatures. Pour plus de détails sur le traitement des données, cliquez ici. Veuillez contacter hr.dataprivacy(at)doctolib.com pour toute question ou pour exercer vos droits.

Nous recrutons un nouveau stagiaire pour intégrer le département Growth Performance, basé à Nantes.

Cette équipe est composée de chefs de projet qui pilotent l'ensemble des projets stratégiques du Growth Performance Team.

Elle intervient sur des initiatives à fort impact, telles que :

• la mise en œuvre de nouveaux modèles de pricing,
• le lancement de nouveaux produits,
• la construction de nouveaux parcours de vente (par exemple en self-serve),
• l’implémentation de nouveaux outils ou l’optimisation et l’intégration de solutions existantes,
• la coordination de projets transverses en lien avec les équipes Finance, comme l’e-invoicing dans les pays où il est requis.
  
  

L’équipe travaille en étroite collaboration avec les équipes Sales, Growth et Finance, ainsi qu’avec les product managers pour co-construire des solutions scalables et adaptées aux besoins des équipes terrain.

En nous rejoignant, vous serez au cœur de projets stratégiques à l’échelle européenne et vous contribuerez activement à la transformation d’une entreprise en forte croissance. Vous travaillerez dans un environnement international, en lien avec les équipes locales en France, en Allemagne et en Italie.

Vos missions 

Le stage se compose de deux missions principales :

1/ Gestion de projet 

• Créer ou réorganiser les équipes et leurs activités, participer et coordonner les différentes phases d’un projet avec les différentes parties prenantes
• Mettre en place de nouveaux process et/ou améliorer ceux existants
• Mettre en place de nouveaux outils internes ou améliorer les outils existants
• Définir les KPIs de suivi de performance

2/ Analyse et support aux équipes Opérations 

• Suivi de la performance des équipes (dashboarding et plan d’action associé)
• Participer aux analyses ad hoc en liaison avec l’équipe de Data Analysts

Être en support des équipes et des Managers en répondant à leurs questions, process & outils et en trouvant des solutions aux problèmes du quotidien.

Les qualités attendues pour ce poste

Avant de poursuivre votre lecture, si vous n'avez pas le profil exact décrit ci-dessous, mais que vous pensez que cette description de poste correspond à vos compétences et à vos besoins, nous vous encourageons tout de même à postuler !

Vous pourrez être le prochain membre de notre équipe si vous :

• Vous êtes étudiant(e) en école de commerce et vous recherchez un stage de fin d’étude (ou de seconde partie de césure)
• Vous avez l'appétence pour la gestion de projet ou l'optimisation de process
• Vous aimez résoudre des problèmes et être créatif dans les solutions à apporter
• Vous parlez couramment anglais et français (l’allemand ou l’italien est un plus)
• Vous maîtrisez Excel (la maîtrise d’Asana / Salesforce / Zuora / SQL est un plus)

Ce serait fantastique si vous avez aussi :

• Être moteur pour trouver des solutions et savoir les exposer simplement
• Faire preuve de leadership et d’une excellente communication

Notre offre

• Un programme d’onboarding complet, avec la Doctolib Academy et de nombreuses sessions de formation au sein de ton équipe
• Des programmes de formations complets (langues, soft skills, compétences techniques)
• Solidarity Days - 2 jours de volontariat par an pour aider des associations œuvrant dans le domaine de la santé
• De nombreux bureaux offrant des espaces de collaboration et de bien-être 
• La prise en charge des transports à 50%
• Une subvention du comité d'entreprise pour rembourser une partie de l'adhésion à un club de sport ou autre activité de loisir
• Une carte Swile et de nombreuses offres de restauration au sein de nos locaux 
• Une politique de travail flexible avec un mode hybride et au bureau 

Le processus de recrutement

• Un entretien RH de 30 minutes
• Un entretien de 45 min avec Valentina, ta future Manager
• Une restitution de cas pratique d’1 heure avec Valentina

Détails du poste

• Stage 
• Durée : 6 mois
• Début souhaité : Juillet 2026
• Lieu de travail : Nantes 
• Rémunération : À définir selon niveau d’études

Chez Doctolib, nous cherchons à améliorer l'accès aux soins de santé pour tous - indépendamment de vos origines, de votre apparence. Cet état d'esprit se traduit aussi dans notre processus de recrutement : Doctolib est un employeur qui respecte l'égalité des chances. Nous n'acceptons pas seulement la diversité chez Doctolib, nous la respectons et la célébrons !

Plus les idées seront diverses, plus notre produit améliorera réellement les soins de santé pour tous. Vous êtes invité à postuler chez Doctolib ou à recommander quelqu'un que vous connaissez, quel que soit leur sexe, leur religion, leur âge, leur orientation sexuelle, leur origine ethnique, leur handicap ou leur lieu d'origine. Si vous avez un handicap, faites-nous savoir si nous pouvons faciliter le processus d'entretien pour vous. 

L’ensemble des informations transmises via ce formulaire est traité par Doctolib à des fins de gestion des candidatures. Pour plus d’informations concernant la façon dont Doctolib traite les données liées à votre candidature, cliquez ici.

Si vous souhaitez exercer vos droits ou que vous avez des questions concernant le traitement des données vous concernant, vous pouvez nous écrire à hr.dataprivacy@doctolib.com.