The global merchant team ensures best-in-class restaurant and store selection for consumers while building products and services that help merchants grow their businesses profitably. We collaborate closely with commercial teams in 29 countries across our five global subteams:

• Merchant S&O (Strategy & Operations) – Drives merchant strategy, experience, performance tracking, and commercial go-to-market approaches.
• Sales S&O – Develops sales processes, tools, and enablement programs to improve productivity.
• Merchant Operations – Focuses on onboarding, in-store flows, self-service tooling, and integrations.
• Enterprise – Works with global merchant partners to grow our joint business.
• B2B – Develops new merchant service offerings, such as logistics as a service (Drive).

We are seeking a data-driven manager to optimize global account management processes and enable local teams to grow merchant businesses and reduce churn. This role involves analyzing, designing, and implementing scalable strategies and programs that drive operational excellence and business growth.

What you’ll be doing

• Develop and implement global programs and processes, creating strategies that drive merchant sales growth, improve profitability, and reduce churn across +30 markets.
• Identify and scale best practices from different markets across the company.
• Lead and manage cross-functional projects with product, analytics, marketing, legal, and finance teams.
• Use data insights to make informed business decisions, enhance reporting, and address data gaps.
• Train and support local account management teams by developing a centralized resource hub.
• This role will report to the Head of Global Account Management, Merchant S&O.

Our humble expectations

• 3+ years in management consulting, with a focus on operational improvement and process optimization, preferably in tech, platform businesses, or global retail/FMCG.
• 1-2 years of experience in account management or sales within a tech/platform ecosystem or global retailer. Startup/scale-up experience is a plus.
• Strong strategic thinking and analytical execution skills, with proficiency in MS Office (Excel & PowerPoint). Experience with Looker or SQL is a bonus.
• Experience with CRM tools (Salesforce) or project management platforms (Monday.com) is an advantage.
• Excellent communication and stakeholder management skills, with the ability to engage and influence teams across all levels an absolute must.
• Strong ownership mindset, able to work independently while managing multiple projects.

Next steps

If you are excited about working with the nicest of people, in a high-growth environment, taking ownership, and being part of an ambitious team, then click below to apply and let’s get the conversation going!

Your Responsibilities

Vendor Lifecycle & Operational Relationship Management

• Own the end-to-end third-party operational lifecycle, from initial onboarding and technical integration to continuous monitoring and eventual offboarding.
• Build and maintain strong, strategic relationships with key external partners, acting as the primary point of escalation for operational bottlenecks and service disruptions.
• Collaborate closely with Compliance, Procurement and Legal teams to ensure operational readiness and compliance requirements are met during the vendor selection and renewal phases.

Digital Operational Resilience & DORA Compliance

• Lead the implementation and ongoing management of ICT third-party risk management controls in strict alignment with DORA requirements.
• Maintain an accurate and up-to-date Register of Information detailing all ICT third-party service dependencies.
• Partner with InfoSec, Compliance, and Risk teams to conduct regular vendor risk assessments, evaluate concentration risks, and ensure third parties participate in required operational resilience testing (e.g., TLPT).
• Develop and maintain joint business continuity plans, robust vendor escalation matrices, and incident management protocols, ensuring alignment with DORA’s incident reporting mandates.

Performance & SLA Monitoring

• Define, implement, and track rigorous KPIs and SLAs for all third-party providers.
• Conduct regular Quarterly Business Reviews (QBRs) and performance audits with key vendors to ensure continuous improvement and strict adherence to service availability targets.
• Design and maintain operational dashboards (e.g., via Looker, Tableau) to monitor vendor performance, dependency health, and risk metrics in real-time.

Process Optimization & Integration

• Design seamless operational workflows that integrate third-party services into our internal value chain without friction.
• Transition reactive, detective vendor controls into automated, preventive systems to build stronger system-based safeguarding mechanisms.
• Map and document product setups and process dependencies, ensuring the exact impact of third-party outages on customer orders is clearly understood and mitigated.

Your Profile

• Experience: 5+ years of experience in Operations, Vendor Management, or Third-Party Risk Management (TPRM), specifically within a regulated financial, FinTech, or SaaS environment.
• Regulatory knowledge (DORA): particularly its pillars relating to ICT third-party risk management, incident reporting, and resilience testing.
• Risk & Controls: Deep understanding of vendor due diligence, SLA formulation, and transitioning operational controls from detective to preventive models.
• Analytical Skills: Highly data-driven with the ability to build performance metrics and utilize data visualization tools [e.g., Looker, Snowflake, Excel/Google Sheets] to monitor vendor health.
• Stakeholder Management: Exceptional communication skills with the ability to collaborate effectively with technical teams, compliance officers, C-level executives, and external partners.
• AI: Early adopter of AI productivity tools with a keen interest in how emerging AI governance impacts third-party risk and ICT resilience.
• Language: Fluent in English and a good command of German (B2).

Join our mission, join our team – and grow with us!

At Raisin, we care about each other and it is one of our top priorities to foster an open and caring environment in which everyone feels welcome and comfortable. Our culture is strongly driven by our ambitious team, which connects more than 75 different nationalities.

As part of our team, you will benefit from:

• Employee Development Budget of €2,000 and four full training days per year.
• Flexible working hours, home office and 30 vacation days.
• A company pension scheme (Betriebliche Altersvorsorge), which we support with 20%.
• Enjoy more than 50+ different sports with Urban Sports Club: We subsidize your membership with more than €20 per month. 
• Do you miss being in the office? The Deutschland Ticket gets you there, which we subsidize with €25 per month.
• Love cycling? With JobRad, lease the bike of your choice and enjoy tax savings, plus Raisin covers your monthly insurance costs.
• Hungry all the time? Snacks, daily fresh fruit as well as drinks provided at the office.
• You are moving from another country or city to join us? We may support your relocation.

Probably the least boring job you’ll ever have.

At air up, we don’t just make bottles. We unbore water with flavor by scent. It makes no sense until you try it, and once you do, there’s no going back. Behind it all are teams pushing boundaries every day. Product bends taste and design in new directions. Marketing turns ideas into moments people talk about. Operations makes sure those moments reach hands everywhere.
Working here feels like stepping on stage: professionalism meets passion, curiosity meets courage. You’ll experiment, fail fast, learn faster, and actually see your ideas come to life. It's refreshingly low politics and low ego. Just smart, driven people who lift each other up and make things happen. And whatever happens, it sure won't be boring.

Welcome to air up.

You are part of the central Insights & Data organization, playing a pivotal role at the intersection of Brand, Marketing and Commercial. Your mission is to materially improve topline performance in our core markets by developing a holistic market view and turning market insights into clear market-specific commercial decisions — where to invest, what to localize, and what to stop. You are the market-level counterpart that enables our global setup to win locally.

***This role is located in Munich***
In this role, we follow a hybrid working model: time in the office each week to collaborate and connect with the team, balanced with remote days that support focused, independent work.

Your Responsibilities

• Performance Diagnostics: You own the holistic market view for our core markets by diagnosing why performance differs across markets, channels and time — and identifying the few levers that actually drive or block topline.
• Strategy Translation: You translate global strategies and goals into clear, market-specific commercial plans and priorities, making explicit trade-offs on what to localize, scale, or stop.
• Investment Prioritization: You challenge and influence resource allocation across markets (pricing, channels, promotions) by recommending explicit bets and trade-offs based on expected commercial impact.
• Impact Measurement: You develop models to track the ROI and commercial success of local marketing and sales initiatives.
• Barrier Resolution: Identify structural barriers to growth (e.g. pricing, distribution gaps, promo mechanics) and develop prioritized, actionable recommendations to address them for commercial teams.
• Forecasting & Modeling: You build scenario and forecast models to quantify the expected impact of commercial and marketing decisions and support leadership decision-making under uncertainty.
• Competitive Tracking: You systematically monitor competitors’ strategies and market dynamics to identify risks and opportunities with clear commercial relevance.
• White Space Identification: You track emerging consumer trends and quantify white spaces to proactively identify and advise on new growth areas.

That’s You

• You have 2+ years of experience in strategy consulting, commercial strategy or company building, ideally within the FMCG/CPG industry. 
• You bring a strong intuition for cultural differences and mindsets across markets, and are experienced in navigating them with respect and curiosity.
• You demonstrate a deep understanding of commercial planning, distribution & marketing channels, combined with expertise in quantitative & qualitative consumer research methods (e.g., using Qualtrics data & interviewing tools).
• You are analytically strong and highly proficient with data visualization (e.g., Veezoo, Looker) and advanced modeling (Excel, Google Sheets) to turn complex data into clear business actions.
• You are comfortable operating in a global or multi-market environment, while deeply understanding where local realities require deviation from the global default.
• You are an exceptional communicator who can distill complex data into compelling stories that can constructively challenge and influence senior leadership across Sales, Marketing, Strategy, and Finance.

Probably the least boring job you’ll ever have.

At air up, we don’t just make bottles. We unbore water with flavor by scent. It makes no sense until you try it, and once you do, there’s no going back. Behind it all are teams pushing boundaries every day. Product bends taste and design in new directions. Marketing turns ideas into moments people talk about. Operations makes sure those moments reach hands everywhere.
Working here feels like stepping on stage: professionalism meets passion, curiosity meets courage. You’ll experiment, fail fast, learn faster, and actually see your ideas come to life. It's refreshingly low politics and low ego. Just smart, driven people who lift each other up and make things happen. And whatever happens, it sure won't be boring.

Welcome to air up.

You are part of the central Insights & Data organization, playing a pivotal role at the intersection of Brand, Marketing and Commercial. Your mission is to materially improve topline performance in our core markets by developing a holistic market view and turning market insights into clear market-specific commercial decisions — where to invest, what to localize, and what to stop. You are the market-level counterpart that enables our global setup to win locally.

***This role is located in Munich***
In this role, we follow a hybrid working model: time in the office each week to collaborate and connect with the team, balanced with remote days that support focused, independent work.

Your Responsibilities

• Performance Diagnostics: You own the holistic market view for our core markets by diagnosing why performance differs across markets, channels and time — and identifying the few levers that actually drive or block topline.
• Strategy Translation: You translate global strategies and goals into clear, market-specific commercial plans and priorities, making explicit trade-offs on what to localize, scale, or stop.
• Investment Prioritization: You challenge and influence resource allocation across markets (pricing, channels, promotions) by recommending explicit bets and trade-offs based on expected commercial impact.
• Impact Measurement: You develop models to track the ROI and commercial success of local marketing and sales initiatives.
• Barrier Resolution: Identify structural barriers to growth (e.g. pricing, distribution gaps, promo mechanics) and develop prioritized, actionable recommendations to address them for commercial teams.
• Forecasting & Modeling: You build scenario and forecast models to quantify the expected impact of commercial and marketing decisions and support leadership decision-making under uncertainty.
• Competitive Tracking: You systematically monitor competitors’ strategies and market dynamics to identify risks and opportunities with clear commercial relevance.
• White Space Identification: You track emerging consumer trends and quantify white spaces to proactively identify and advise on new growth areas.

That’s You

• You have 2+ years of experience in strategy consulting, commercial strategy or company building, ideally within the FMCG/CPG industry. 
• You bring a strong intuition for cultural differences and mindsets across markets, and are experienced in navigating them with respect and curiosity.
• You demonstrate a deep understanding of commercial planning, distribution & marketing channels, combined with expertise in quantitative & qualitative consumer research methods (e.g., using Qualtrics data & interviewing tools).
• You are analytically strong and highly proficient with data visualization (e.g., Veezoo, Looker) and advanced modeling (Excel, Google Sheets) to turn complex data into clear business actions.
• You are comfortable operating in a global or multi-market environment, while deeply understanding where local realities require deviation from the global default.
• You are an exceptional communicator who can distill complex data into compelling stories that can constructively challenge and influence senior leadership across Sales, Marketing, Strategy, and Finance.

As Lead of FP&A, you will be the central driver of financial planning, analysis, and strategic decision support at ARX Robotics. Reporting directly to the Director Finance, you will build and lead the FP&A function, deliver actionable financial insights to the leadership team, and ensure robust planning processes that support the company's growth trajectory in the European defense market. 

Key Responsibilities 

Financial Planning & Budgeting 

• Own and drive the annual budgeting process, quarterly forecasts, and long-range planning 

• Develop and maintain integrated financial models covering P&L, balance sheet, and cash flow 

• Coordinate cross-functional input from engineering, operations, commercial, and HR to build consolidated plans 

Business Performance Analysis 

• Deliver monthly and quarterly financial performance reporting to the C-Level and board 

• Conduct variance analysis (actuals vs. budget vs. forecast) and provide clear, actionable commentary 

• Track and report on key financial and operational KPIs across the business 

Strategic Decision Support 

• Serve as a trusted financial advisor to the Director Finance, CFO and wider leadership team 

• Provide financial analysis and business cases for strategic initiatives, including new product launches, market entry, partnerships, and M&A opportunities 

• Model and evaluate different growth scenarios and their financial implications 

Revenue & Project Controlling 

• Support revenue forecasting and project-level financial tracking in collaboration with commercial and program management teams 

• Analyze project margins, milestone-based revenue recognition, and advance payment structures 

• Drive visibility into unit economics and fully loaded cost structures 

Working Capital & Cash Flow 

• Oversee cash flow planning and forecasting in collaboration with the Treasury Manager 

• Monitor working capital KPIs (DSO, DPO, DIO) and drive optimization initiatives 

• Ensure alignment between operational plans and liquidity requirements 

Team Leadership & Process Building 

• Build, lead, and develop the FP&A team as the company scales 

• Establish scalable FP&A processes, tools, and reporting standards 

• Drive the implementation and continuous improvement of planning and BI tools 

• Foster a data-driven culture across the finance function and the broader organization 

Stakeholder & Investor Reporting 

• Prepare financial materials for board meetings, investor updates, and funding rounds 
• Support the Director Finance and CFO in external reporting requirements and stakeholder communication 
• Ensure consistency and accuracy of financial narratives across all reporting channels 

Your Profile

• Degree in Finance, Business Administration, Economics, or a related field; MBA or CFA is a plus 
• 6-10+ years of experience in FP&A, corporate finance, or management consulting with a strong financial focus 
• Proven track record of building or significantly scaling an FP&A function 
• Deep expertise in financial modeling, scenario analysis, and business case development 
• Strong understanding of P&L, balance sheet, and cash flow dynamics 
• Experience with project-based or milestone-driven revenue models is highly desirable 
• Proficiency in ERP systems and modern FP&A/BI tools (e.g., SAP 4/Hana Public Cloud, Looker Studios, or similar) 
• Excellent communication and storytelling skills - ability to translate complex financial data into clear insights for non-finance stakeholders 
• Fluent in English; German is a strong advantage 
• Leadership experience with a hands-on, entrepreneurial mindset 
• Comfortable operating in a fast-paced, scaling environment with evolving processes
• Awareness of defense industry dynamics, compliance requirements, or public-sector contracting is a plus 

Benefits and Perks

• Competitive salary and benefits package
• A shaping role in an emerging dual use company
• Opportunity to work with a highly innovative, international, and dynamic team
• Room for professional growth and development
• Participation in the company's success, with access to regular events, knowledge exchange and meetups