Why we're hiring:

We are looking for a highly technical IT manager to oversee End User Services (EUS) and drive strategic technology operations across the India market. This role ensures optimal service delivery, enhances IT frameworks, and manages a diverse technology landscape, integrating user endpoint infrastructure, security, and compliance requirements. The successful candidate will lead IT transformation initiatives and collaborate with cross-functional teams to align technology services with business objectives while maintaining robust system integrity and security posture.

What you'll be doing:

Key Responsibilities

Leadership & Line Management of Engineer Resources

• Directly manage EUS Leads and Engineers, facilitate resource planning and workload distribution, ensuring optimal efficiency across projects and operational demands.
• Set clear goals, expectations, and KPIs to measure individual and team performance across technical operations.
• Lead mentoring and skills development initiatives, fostering a culture of innovation and technical excellence.
• Champion process standardization, implementing ITIL and service management best practices for consistent execution.

Ticket Queue Management & SLA Compliance

• Oversee ticket queue management, ensuring incidents and requests are categorized, prioritized, and assigned efficiently.
• Monitor SLA compliance, tracking ticket resolution times and ensuring adherence to service performance metrics.
• Ensure documentation of all incidents and service requests, creating detailed root cause analyses for major recurring issues.
• Lead stakeholder communication on SLA performance, ensuring transparency in service quality and incident handling expectations.

Performance Optimization

• Utilize ITIL methodologies to improve service delivery, reduce incidents, and enhance end-user experience.
• Implement continuous improvement initiatives, analyzing ticket backlog data to enhance service response times and reduce bottlenecks.
• Identify opportunities to implement AI-driven support solutions, including chatbots, predictive analytics, and self-service portals to streamline IT assistance.

Infrastructure & End-User Services Management

• Manage, implement, and optimize end-user service solutions to enhance support function in the XXX market
• Oversee device management, endpoint security, and identity access controls, ensuring compliance with global standards.
• Manage deployment, configuration, and lifecycle support for core user environments, including endpoint devices, collaboration platforms, business systems and remote access solutions.

Technology Strategy & Architecture

• Develop and refine country IT infrastructure roadmaps, ensuring alignment with business needs and scalability considerations.
• Lead technology standardization efforts for network architecture, Active Directory, endpoint security, and service automation platforms.
• Collaborate with global technology teams to integrate IT frameworks, including enterprise mobility, security policies, and system automation.
• Drive continuous improvements in system architecture, ensuring optimized performance of IT assets across on-premises and cloud-based environments.

Security, Compliance & Risk Management

• Implement cybersecurity best practices in coordination with the Cyber, Risk & Compliance (CRC) team.
• Ensure regulatory compliance across identity & access management (IAM), endpoint encryption, and data protection strategies.
• Lead incident response protocols, overseeing vulnerability management, SIEM monitoring, and remediation efforts.

Vendor & Cost Optimization

• Manage enterprise agreements with our technology partners, vendors and providers, ensuring cost-effective procurement of any licensing and services.
• Optimize IT budgets, identifying opportunities for cost reduction in service contracts and hardware lifecycle management.
• Evaluate emerging technology solutions that align with business expansion and infrastructure modernization initiatives.

Project Management & IT Transformation

• Lead market deployment of global IT initiatives, including Network, Infrastructure, Modern Workplace, and Security transformations.
• Coordinate cross-functional teams on technology rollouts, overseeing user migration strategies, cloud adoption plans, and infrastructure upgrades.

What you'll need:

Qualifications & Technical Expertise

• Bachelor's degree in Information Technology, Computer Science or a related field. Or relevant experience within Information Technology.
• Strong leadership and team management skills.
• Excellent communication and interpersonal skills.
• Strong problem-solving and analytical skills.
• Understanding of IT endpoint infrastructure, including Microsoft OS, MacOS, Active Directory, device management, Identity Management and Audio-Visual technology.
• Proficiency in ITIL and ITSM frameworks
• Experience with endpoint management platforms, including MDM solutions like Jamf and Intune.
• Demonstrated experience in IT governance, compliance audits, and risk mitigation strategies.
• Budget management expertise, overseeing software licensing, vendor contracts, and IT cost optimization.

Who you are:

You're open: We are inclusive and collaborative; we encourage the free exchange of ideas; we respect and celebrate diverse views. We are open-minded: to new ideas, new partnerships, new ways of working.

You're optimistic: We believe in the power of creativity, technology and talent to create brighter futures or our people, our clients and our communities. We approach all that we do with conviction: to try the new and to seek the unexpected.

You're extraordinary: we are stronger together: through collaboration we achieve the amazing. We are creative leaders and pioneers of our industry; we provide extraordinary every day.

What we'll give you:

Passionate, inspired people – We aim to create a culture in which people can do extraordinary work.

Scale and opportunity – We offer the opportunity to create, influence and complete projects at a scale that is unparalleled in the industry.

Challenging and stimulating work – Unique work and the opportunity to join a group of creative problem solvers. Are you up for the challenge?

 #onsite

Position Summary

We are hiring a Senior Business Development Manager — Cybersecurity for Gruve’s AI Security practice. This is a pure hunter role focused on net new logo acquisition across India’s enterprise and GCC ecosystem, driving outbound pipeline, engaging C-suite stakeholders, and closing complex deals.

You will sell Gruve’s end-to-end AI Cybersecurity services. The role requires a self-driven individual with strong executive access and enterprise cybersecurity sales experience.

Key Responsibilities

Pipeline & Prospecting

• Build and own pipeline entirely through outbound channels (cold outreach, networking, events, referrals, partner ecosystem)
• Identify and prioritise target accounts across India enterprise and GCCs (BFSI, tech, pharma, manufacturing)
• Map buying committees and engage key stakeholders such as CISOs, CTOs, and VP Security

Sales Execution

• Own full sales cycle from first contact to deal closure independently
• Lead discovery, solutioning, proposal development, negotiation, and executive alignment
• Sell AI security services and business outcomes (not products)
• Position Gruve’s integrated AI Security portfolio as a strategic advantage
• Respond to RFPs and build customized, value-driven proposals

Market & Account Intelligence

• Develop strong understanding of India enterprise & GCC cybersecurity landscape
• Track regulatory frameworks (DPDP, RBI, SEBI, CERT-In) and leverage insights in sales conversations
• Feed market insights to internal teams for solution and positioning improvement

CRM & Forecasting

• Maintain accurate pipeline tracking and hygiene in Salesforce
• Provide weekly forecasts and detailed deal updates to leadership

Collaboration

• Work closely with pre-sales and delivery teams for solution scoping
• Collaborate selectively with marketing on campaigns, events, and thought leadership (without dependency for leads)

Basic Qualifications

• 9–12 years of B2B sales experience
• Minimum 5 years selling cybersecurity or technology services (not products)
• Proven track record of net new logo acquisition at enterprise scale
• Strong relationships or proven ability to engage CISOs, CTOs, or VP Security
• Experience managing complex, multi-stakeholder sales cycles (6+ months)
• Ability to sell services and business outcomes vs features/licenses
• Expertise in enterprise sales methodologies (MEDDIC, Challenger, etc.)
• Hands-on experience with Salesforce and outbound prospecting tools (LinkedIn Sales Navigator, ZoomInfo, etc.)

Preferred Qualifications

• Experience selling into GCCs with understanding of procurement and governance models
• Familiarity with Indian cybersecurity regulations (DPDP, RBI, SEBI, CERT-In)
• Working knowledge of AI security concepts (AI SOC, agentic AI risk, MCP security, AI-driven threat detection)
• Experience selling managed security services (MSSP, SOC-as-a-service, BOT models)
• MBA or master’s degree in business, Technology, or related field

About the Position

We are looking for an experienced Data Centre Engineer who can help our team keep Jane Street’s data safe and accessible around the clock, which will involve a mix of hands-on work in our data and colocation centres, process thinking and project management. 

Your work will mostly involve designing, building, scaling and performing daily upkeep in our regional data and colocation centres. You’ll also get to collaborate with really talented people from all different areas of expertise across Jane Street to optimise our data environments and prevent major problems before they happen. 

You will join an interdisciplinary team made up of several groups across Jane Street, including our Network, Server, Facilities Engineering, Market Data and Trading teams, along with some external data centre operators, colocation and smart hands service providers, and cabling, hardware and telco vendors. Together, you will:

• Design plans for new equipment deployments using data centre best practices
• Coordinate logistical tasks across locations, including procurement, shipping, moving and keeping inventory of our equipment, cabling and parts
• Install and configure server OS in a PXE environment (fundamental Linux knowledge is required to deploy our network equipment)
• Install, cable, configure and troubleshoot different types of network and server equipment
• Ensure that all our data centres uphold the highest standards in terms of security, organisation, documentation, safety, cleanliness and supply management

This role provides on-location services that are crucial to our daily operations in Mumbai, as well as impact the operations of our remote locations across Asia. 

About You

While there’s no fixed set of skills required for this role (we can teach you what you need to know), here are some of the things we’re looking for:

• Ideally 5+ years of experience working in a data centre environment with a strong understanding of data centre best practices, cabling methodology and managing vendors
• A self-starter mindset; someone who takes initiative, gets the job done and is always on the lookout for ways we can do things better
• Clear communication and excellent people and project management skills
• Knowledge of networking fundamentals; including how to switch and routing protocols and troubleshoot Layer 2 and 3 connectivity issues
• Proficiency in a Linux environment (Scripting skills in Bash or Python are a plus)
• Experience deploying a variety of server and network hardware (e.g., Dell, Cisco, Arista, Ciena, Corning products)
• Ability to design, deploy, test and troubleshoot both copper and fibre cabling
• Willingness to travel and work evenings/weekends
• Fluency in English is required

If you're a recruiting agency and want to partner with us, please reach out to agency-partnerships@janestreet.com

Role: Senior Enablement Manager (Sales Operations)  

Location: Remote working until further notice 

About the role: 

As Senior Enablement Manager, you'll be the single point of accountability for OLIVER's proposal and enablement operations globally. You'll manage concurrent workstreams across RFP, pitch, and enablement functions — maintaining rigorous quality standards while keeping complex, multi-party submissions on track. Working closely with the Director of Sales Operations and Enablement, you'll build and govern the systems, databases, and processes that enable our global sales engine to run efficiently and win consistently. 

What you will be doing: 

• Lead end-to-end ownership of the RFP and RFI process, from intake and scoping through resource coordination, compliance review, and final submission 

• Manage project timelines across all active proposal and pitch workstreams, setting clear milestones, flagging risks proactively, and holding cross-functional contributors accountable to deadlines 

• Drive purchase order (PO) adherence across all proposal workflows, ensuring alignment with procurement requirements across client and internal systems 

• Allocate resources effectively across concurrent RFP, pitch, and enablement workstreams, balancing team capacity against live pipeline demand 

• Own and maintain the Global Rate Card Database, RFI database, and RFP database — ensuring accuracy, version control, compliance, and controlled access at all times 

• Maintain Salesforce data quality across all sales opportunities tied to proposal activity, upholding consistent entry standards across the team 

• Take full ownership of client-facing deliverables including MSA submission forms, compliance documentation, rate cards, creative tests, RFP decks, pitch decks, and video assets 

• Enforce quality control standards across all deliverables, reviewing for accuracy, brand consistency, and compliance before every submission 

• Curate and govern the Content Library, ensuring sales assets are current, correctly tagged, and readily accessible to sellers across global markets 

• Track and report budget burn rate across active proposal workstreams, surfacing overage risks and supporting reallocation decisions in a timely manner 

• Produce and distribute weekly RAG (Red/Amber/Green) status reports across all active RFP and pitch projects, giving senior stakeholders a clear, real-time view of progress and risk 

• Lead stakeholder coordination across complex, multi-party submissions involving sales, creative, legal, and finance — running status meetings and maintaining momentum throughout 

• Support compliance tracking across all deliverables, ensuring adherence to client requirements, internal governance standards, and The Brandtech Group policies 

 What you need to be great in this role: 

• Solid experience in sales operations, bid management, proposal management, or sales enablement within a professional services, creative agency, consulting, or technology environment 

• Demonstrated ownership of end-to-end RFP or bid processes in a high-volume, enterprise B2B sales environment 

• Strong project management capability — able to run multiple concurrent workstreams against competing deadlines without losing the detail 

• Salesforce proficiency including opportunity management, data standards, reporting, and process adherence — with a track record of improving CRM hygiene across sales teams 

• Experience managing proposal or content databases using platforms such as Loopio, Responsive (RFPIO), Seismic, Highspot, or equivalent 

• Familiarity with rate card structures, budget tracking, and commercial data management in close collaboration with finance teams 

• Meticulous attention to detail and a track record of maintaining quality standards across high-stakes, client-facing deliverables 

• Experience working with MSA structures, procurement processes, and compliance requirements in complex enterprise sales contexts 

• Ability to produce RAG reporting and present project status clearly and confidently to senior stakeholders 

• Strong written and verbal communication skills — able to brief, align, and hold accountable cross-functional contributors without direct authority 

• Proficiency with project management tools such as Asana, Monday.com, Smartsheet, or Notion 

• Commercial awareness and a clear understanding of how operational excellence in proposals and enablement connects to win rates, deal velocity, and revenue growth 

• A systems mindset: you build processes that scale, not workarounds that don't 

Gen AI and Agentic Thinking 

• Advanced proficiency with Gen AI tools to enhance operational efficiency and output quality — for example, drafting proposal content, summarising RFP requirements, or accelerating research workflows 

• Experience designing AI-assisted workflows for yourself and the wider team to reduce manual effort and improve consistency across deliverables 

• Ability to train others on effective AI tool usage within a sales operations or enablement context 

• Agentic thinking applied to complex, multi-step challenges — systematic problem-solving across concurrent, high-pressure workstreams 

• Strong understanding of AI capabilities and limitations, with rigorous human oversight applied to all client-facing content 

Req ID- 17019 

#L1-DJ1 #BTG+

Why we're hiring:

We are seeking a highly analytical and business-oriented Data Analyst to join our Global Centre of Excellence (COE) in Mumbai. This role will play a critical part in enabling data-driven decision-making across Global Procurement and Real Estate & Workplace Solutions (REWS).

The analyst will act as a data partner for both functions - owning dashboards, analytics, reporting frameworks, and data quality - while supporting global transformation initiatives, cost optimisation, portfolio performance, and digital enablement.

This is a hands-on role requiring strong analytical capability, stakeholder engagement, and the ability to translate complex datasets into clear, actionable insights for senior leadership.

What you'll be doing:

Data Strategy & Governance (Procurement & REWS)

• Support the execution of the global data and reporting strategy across Procurement and REWS.
• Ensure data accuracy, integrity, and consistency across multiple data sources (ERP, S2C tools, real estate systems, finance data).
• Define and maintain data validation processes for spend, contracts, savings, projects, portfolio, and transformation metrics.
• Drive improvements in data quality at source through stakeholder collaboration and process simplification.

Analytics & Insights - Procurement

• Develop and maintain procurement dashboards covering:
  • Spend analysis
  • Category and supplier performance
  • Savings and pipeline tracking
  • Contract and sourcing activity
• Perform deep-dive analysis to identify trends, anomalies, risks, and cost-reduction opportunities.
• Own and support procurement taxonomies, categorisation logic, and reporting standards.
• Partner with category teams and procurement leadership to answer strategic and operational business questions through data.

Analytics & Insights – REWS

• Track and report on global REWS transformation initiatives, including:
  • Cost savings (leases, operational efficiencies, IFM)
  • Space optimisation and Space reduction
  • Portfolio size and footprint by agency and region
  • Project completion rates and transformation benefits
• Support portfolio and performance reporting for senior REWS leadership.
• Consolidate and analyse global end-user feedback related to workplace transformation.
• Respond to ad-hoc REWS reporting requests with speed and accuracy.

Dashboarding & Reporting

• Design, build, and maintain interactive dashboards using Power BI (and related tools).
• Translate complex datasets into clear, executive-ready visualisations and narratives.
• Ensure recurring reports and dashboards are reliable, scalable, and aligned to global KPIs.
• Continuously improve reporting automation and self-service capabilities.

Stakeholder Collaboration & COE Enablement

• Work closely with global stakeholders across Procurement, REWS, Finance, IT, Data teams and relevant external suppliers
• Act as a trusted data partner for senior leaders, providing insights, context, and recommendations.
• Support COE capability building by documenting processes, sharing best practices, and enabling repeatable analytics.
• Liaise with internal and external technology partners (e.g., ERP, S2C, BI vendors) where required.

What you'll need:

• 3–5+ years of experience in data analytics, reporting, or business intelligence roles.
• Prior experience supporting Procurement, Supply Chain, Real Estate, Facilities, Finance, or Transformation functions is strongly preferred.
• Proven experience working with global stakeholders and large, complex datasets.
• Exposure to transformation programs, cost optimisation initiatives, or portfolio reporting is a plus.

Technical & Analytical Skills

• Strong experience with Power BI (dashboard design, data modelling, storytelling).
• Advanced proficiency in Microsoft Excel (complex formulas, pivot tables, data modelling).
• Understanding of:
  • Procurement data (spend, POs, invoices, contracts, savings)
  • Financial concepts (GLs, cost centres, budgets)
  • Real estate or portfolio metrics (SM², occupancy costs, leases – desirable)
• Familiarity with ERP systems, S2C / S2P tools, or real estate management systems is an advantage.
• Strong analytical thinking with attention to detail and data accuracy.

Soft Skills & Competencies

• Excellent communication skills with the ability to explain data to non-technical audiences.
• Strong stakeholder management and collaboration skills.
• Structured problem-solving mindset with business acumen.
• High ownership, curiosity, and continuous-improvement orientation.
• Comfortable operating in a fast-paced, global, matrix environment.

Who you are:

You're open: We are inclusive and collaborative; we encourage the free exchange of ideas; we respect and celebrate diverse views. We are open-minded: to new ideas, new partnerships, new ways of working.

You're optimistic: We believe in the power of creativity, technology and talent to create brighter futures or our people, our clients and our communities. We approach all that we do with conviction: to try the new and to seek the unexpected.

You're extraordinary: we are stronger together: through collaboration we achieve the amazing. We are creative leaders and pioneers of our industry; we provide extraordinary every day.

What we'll give you:

Passionate, inspired people – We aim to create a culture in which people can do extraordinary work.

Scale and opportunity – We offer the opportunity to create, influence and complete projects at a scale that is unparalleled in the industry.

Challenging and stimulating work – Unique work and the opportunity to join a group of creative problem solvers. Are you up for the challenge?

#LI-Hybrid

Engineering Manager – Soho House Mumbai

Role Overview
The Engineering Manager will be responsible for overseeing all technical operations, maintenance, and engineering functions across Soho House Mumbai. This role ensures the smooth functioning of all building systems, guest areas, restaurants, back-of-house facilities, and staff areas, maintaining the highest standards of safety, compliance, and member experience.

Key Responsibilities

Engineering & Maintenance Operations

• Lead and manage the day-to-day engineering and maintenance operations of the House.
• Ensure all mechanical, electrical, plumbing (MEP), HVAC, kitchen equipment, and building systems operate efficiently.
• Implement preventative maintenance schedules across all areas of the property.
• Ensure prompt resolution of maintenance issues impacting members, guests, and staff.

• Lead, train, and develop the engineering team to deliver high standards of service and technical support.
• Create effective rotas to ensure adequate engineering coverage across all operational hours.
• Foster a culture of accountability, safety, and proactive problem solving.

• Ensure compliance with all statutory regulations, safety standards, and local authority requirements.
• Maintain records of inspections, certifications, and service contracts.
• Support fire safety procedures, emergency preparedness, and risk management protocols.

• Monitor the condition of the building, plant equipment, and infrastructure to ensure longevity of assets.
• Work closely with House operations teams to support restaurant, bar, club, and event operations.
• Manage external vendors, contractors, and service providers.

• Manage the engineering department budget, ensuring cost efficiency without compromising standards.
• Oversee procurement of spare parts, equipment, and service contracts.
• Support capital expenditure planning for repairs, upgrades, and renovations.

• Ensure engineering standards support a seamless member and guest experience across all spaces.
• Respond proactively to operational requirements during service periods, events, and peak hours.

Requirements

• Minimum 7–10 years of engineering or facilities management experience, preferably within hospitality, hotels, or luxury clubs.
• Strong knowledge of building systems, MEP, HVAC, kitchen equipment, and maintenance management.
• Experience managing teams and external contractors.
• Understanding of local safety regulations and statutory compliance.
• Strong problem-solving skills with a hands-on approach.
• Ability to work in a fast-paced hospitality environment.

Preferred Background

• Experience in luxury hotels, private members’ clubs, or high-end restaurants.
• Degree or diploma in Mechanical / Electrical Engineering or equivalent technical qualification.

The Purchase Manager is responsible for overseeing the procurement of goods and services essential to the company’s operations. This role ensures that materials and products are sourced efficiently, cost-effectively, and in alignment with quality and compliance standards. The Purchase Manager develops and maintains strong relationships with suppliers, negotiates contracts, monitors inventory levels, and works closely with internal departments to meet business needs while optimizing costs and timelines.

• Development and implementation of key procurement strategies and ensure that plans are aligned with production / project requirement.
• Prepare yearly budget and analyze monthly purchase and variance report.
• Take initiatives towards aggressive price negotiations with the vendors & identify the most suited vendor with a proper price-quality balance.
• Vetting of necessary commercial documents. Handle complete commercial documentation for imports compliance with statutory regulations.
• Ensure adherence to quality standards & quality system management & maintain all related documents.
• Update the product knowledge with regards to the latest trends in the industry.
• To ensure steady & timely supply of materials at competitive rates and exercise optimum inventory control.
• Develop a cost effective vendor data base critical for effective supply of required goods and materials.
• Analyze market and delivery systems in order to assess present and future material availability.
• Handle all stores related activities, formalities and monthly stocktaking.
• Verify the requirements from the Projects and other departments and plan the procurement of materials for on time delivery.
• Recognize Taxation / Commercial and other Terms critical for procurement of materials at feasible rates and terms.
• Direct and coordinate activities of personnel engaged in buying, selling, and distributing materials, equipment and supplies.
• Validate invoices as per agreed terms and resolve any invoicing / payment issues 
  Develop and implement purchase and contract management instructions, policies, and procedures.
• Handle all the audits of the hotels in regard to the materials department & resolve the queries with the auditors in terms of process and documentation.
• Obtain feedback from auditors for better understanding the points raised by them.
• Plan and organize the process of Advertisement in the local newspapers for Annual Tenders.

Role: Head of Growth 

Location: Mumbai, India

About the role: 

OLIVER Agency requires a Mumbai-based Head of Growth. This is a fast-paced but extremely rewarding role that will allow self-development as well as growth of the overall business. Essentially, the success of the sales department will ultimately be the success of the business as a whole. 

What you will be doing: 

• Responsible for the entire new business cycle from prospect identification to contract implementation 
• Selling regional and local in-house content, creative and digital agencies that include a range of services including online and offline end to end creative and design, social and community management media, digital, copywriting, videography, data & analytics etc.  
• Creating and designing bespoke agency solutions for clients 
• Developing structured sales strategies, sales plans, and profit targets 
• Deliver individual and team targets – annual revenue and gross profit targets 
• Managing and nurturing the regional Growth team 
• Maximising new business development opportunities 
• Come with an established network of Marketing & Procurement connections in medium to large size businesses 
• Increasing business opportunities through various routes to market 
• Compiling and analysing sales figures 
• Keeping up to date with products and competitors 
• Representing the business at conferences, trade fairs and networking events 

What you need to be great in this role: 

• 10-12 years of experience in a growth / new business role, preferably with advertising experience / knowledge 
• Proven track record of new business achievements 
• Experienced with management of new business teams and targets 
• Versatility to manage different stakeholders and industries 
• Fantastic presentation, networking and relationship building abilities 
• Commercially astute – apt at building commercial solutions and forecasting profitability 
• Able to priorities leads and maximize revenue via sales pipeline control 
• Face to face and telephone sales experience including negotiation and pitching 
• Proficient with Salesforce and Microsoft Office 
• Strategic, consultative and solution-based sales approach 
• Excellent document creation / sales deck capabilities 
• Independent and proactive with strong project management skills 
• Passion for and inquisitive about AI and new technologies.
• Understanding and knowledge of AI tools is beneficial, but ability to learn and digest benefits and features of AI tools is critical.

Req ID: 16976

#LI-WILLC #LI-Hybrid

THE IDEAL CANDIDATE 

The ideal candidate is a self-starter, problem-solver and successful in combining technology and data into best-in-class outcomes. The candidate is energized by solving complex business problems and consistently effective in making high-judgment decisions at rapid pace amidst the frequent ambiguity that comes with charting a course of action with no precedent. Moreover, the ideal candidate is energized by an environment where strategy, innovation and decision-making are intentionally distributed, where candor, speed and data are highly valued and colleagues at all levels hold each other to unusually high standards on behalf of Quince customers. 

Overview

Quince is seeking a highly organized and detail-oriented Production Manager to oversee the end-to-end production lifecycle of our jewelry category. The role requires strong experience in sourcing, production, vendor management, and supply chain optimization with a customer-first mindset. This position will play a critical role in ensuring efficient lead times, cost optimization, vendor performance, and seamless execution of both standard and custom orders.

As a Production Manager, you will be responsible for creating great vendor experience, and driving initiatives with vendors shortening the lead time and ensuring vendors are delivering on time to keep our in stock high. You will report to the regional head of production and will work cross-functionally with our global-based sourcing team and logistics team. 

Key Responsibilities

Production Management

• Conduct end-to-end lead time assessments and implement initiatives to reduce production timelines, enhancing efficiency and effectiveness.
• Develop the capability and oversee daily order validation, selecting and releasing orders to primary or secondary vendors based on capacity.
• Review vendor open order reports weekly, resolving issues causing delays and ensuring timely communication of delays with Customer Service.
• Verify vendor portal order fulfillment on a regular basis for all Made-to-Order (MTO) items.
• Manage vendor on-time delivery (OTD) metrics with the goal of achieving 90%+ OTD across all suppliers.
• Manage lead times for MTOs around holiday factory closures, updating and adjusting timelines proactively.
• Perform regular checks to ensure all lead times of active styles are accurate and updated in the ERP system (Product Catalog).
• Coordinate closely with Planning and Vendors to align forecast accuracy and maintain inventory min/max levels to support shorter lead times.
• Support the loose diamond program through stock management, inventory selection, and fulfillment.

Vendor & Supply Chain Management

• Work closely with sourcing, inventory planning, and engineering teams to optimize production efficiency, data quality, and supply chain operations.
• Manage strategic partnerships with vendors, ensuring compliance with Quince standards and delivering an excellent partner experience.
• Conduct Quarterly Business Reviews (QBRs) with vendor management to review strategy, performance, highlights, and areas for improvement.
• Explore cost savings opportunities in production while ensuring efficient use of resources.

Customs & Specials

• Develop and oversee the Customs & Specials production process in collaboration with merchandising, sourcing, and customer service.
• Manage special and custom orders from approved concept to completion, including tracking, quality checks, and timely delivery.
• Communicate customer specifications clearly with product development and customer service teams, ensuring custom pieces meet quality and brand standards.
• Proactively address and resolve issues during the custom order process to ensure customer satisfaction.

Qualifications & Competencies

Experience: 

• 10+ years of sourcing, procurement, and production experience in the jewelry industry, with strong exposure to US-based online retailers (M2C).
• Proficiency in MS Excel with ability to work on and analyze large data sets, create reports, and use advanced functions for decision-making.
• Familiarity with operations coordination or production role with ERP systems experience (NetSuite required; Spring Systems a plus).

Technical Knowledge:

• Deep understanding of jewelry production processes (gold, diamonds, loose stones, MTO, and custom orders).
• Familiarity with compliance, sustainability practices, and lean / JIT manufacturing.

Skills & Attributes:

• Strong project management, organizational, and calendar discipline.
• Highly analytical, detail-oriented, with excellent problem-solving and process improvement abilities.
• Strong communication skills (written, verbal, and presentation) with ability to collaborate cross-functionally and with external vendors.
• Proficient in inventory management, order processing, and ERP tools.
• Customer-centric mindset with ability to balance efficiency, cost savings, and brand enhancement.
• Positive, proactive, and adaptable in a fast-paced, evolving environment.

Education: Bachelor’s degree preferred.

What We’re Looking For

An agile, results-driven professional with a GM mindset, someone who thrives in complexity, can balance multiple stakeholders, and is passionate about delivering exceptional customer experiences while driving operational efficiency in the jewelry supply chain.