We are looking for a hands-on and energetic Junior Floor Manager to support the day-to-day Food & Beverage service operations at Soho House Mumbai.

The role requires someone who can lead from the floor, drive service standards, support the team, and ensure exceptional member experience in a fast-paced hospitality environment.

What we’re looking for:
• Supervisory experience in restaurants / hotels / clubs
• Strong leadership and team management skills
• Passion for hospitality and guest service
• Ability to thrive in a high-energy service environment

Who we are…

Soho House & Co is a collection of members' clubs, restaurants, hotels and cinemas, catering to those in the film, media, fashion and creative industries. The company has unique ventures throughout the UK, USA, Canada, Europe and Asia, with new openings planned globally.

The Mission…

Soho House is a platform for creativity and a space for its diverse membership to have fun, connect, discover and grow. Our passion is people, and we put members and our team at the heart of everything we do. We promote equality, respect and kindness within our walls, and in every community we create around the world.

Benefits

Soho House offers competitive compensation packages for our team members that feature global benefits and perks. Whether you’re seeking entry-level employment or a new opportunity to expand your profession, we offer training to develop the technical and managerial skills necessary to grow your career.

Membership

Two Week-offs a week

Discount on Food, wine-spirits & rooms

Discount on all Cowshed products (up to 50%)

Cookhouse & House Tonic: Our Cookhouse & Tonic Programmes offer unique food and drink Training, events and opportunities to inspire and educate.

Continuous training to develop yourself personally and professionally

Local Pension plan and Health Scheme

What We Are Looking For

We are primarily looking for someone who is used to working in hospitality as the position requires understanding of how operations work. You are good with people and have a positive attitude and good problem-solving skills.

You are also comfortable with systems and administrative tasks and with managing a little team and keep them motivated.

Furthermore, we would like you to be able to say yes to the following:

Team player who communicates well with all colleagues

Punctual, reliable and trustworthy

Sense of urgency

Yes, yes, yes mentality

Can do attitude

The role…

At Soho House the membership manager is responsible for directly building and defining the local membership community to ensure the membership culture, experience and sales are maximised. They will manage their time to handle recruitment and acquiring (30% of time), retention and member inquiries (30%) and on the floor face time with members and their guests (40%). You will be a direct link between our members and operations, acting as a voice for our members.

An integral aspect of the role is developing relationships and understanding the member community, their mindset and needs, consistently being present and available on the floor, essentially dividing presence across morning, noon, and night.

A membership manager will report into the Head of Member and Communications for the House or region, ensuring membership targets are achieved and that the overall experience within the House is consistently high quality, friendly and memorable. They will work cohesively with their peers in events and content to deliver the best possible experience for all who enter our Houses or locations.

Main Duties…

Foster events and experiences that maintain the Soho House magic and promotes member engagement

Act as the face of the House to members and be available to respond positively to all inquiries and needs of our guests and ensure timely resolutions to any issues they may have

Daily evaluation of membership applications; competent on Salesforce platform where applications are held

Schedule and host member introductions to House rules and amenities

Liaise when necessary to resolve any issues with cards, payments or applicant paperwork

Monitor atmosphere and ambience; ensure that the service and attention our members and guest receive starts at reception and is consistently of top quality throughout their visit

Work regular weekly floor shifts, producing a nightly report detailing the profile and atmosphere of the club and observations

Host coffee chats, dinners and events for and with members to ensure consistent connection with the membership

Partner with all internal stakeholders by communicating and engaging all areas of the operation to support the member experience, including the marketing, food and beverage, finance, people and development and IT teams

Address membership enquiries quickly and efficiently and arrange follow up meetings when necessary

Collaborate with the head of member and communications to support member retention YOY, reducing attrition and increasing renewal ratios as agreed to budget

Gather feedback about the club (levels of service, facilities and member perceptions) as well as participate in delivering solutions that can manage expectations and support a better experience

Facilitate access to the club for visiting high profile members and personalities (as well as a limited number of guests), ensuring they receive good service and enjoy their time as our guests

Connect and network with the local creative community to build awareness about the House and support the recruitment of new members

Manage member behaviour reports daily; escalate to People & Development partners when necessary

Support Head of Membership & Communications with the hosting of committee meetings on a quarterly basis

Introduce members to the key people and line staff within the House

An essential part of the job is being available on a flexible schedule and being willing to work outside “office hours”. For example, nights, weekends and holidays (as needed and when applicable). This may or may not be required on a regular basis but is mandatory when needed.

NB:

This role may require working beyond normal office hours, including nights and weekends, depending on business needs

This role will require spending time each day on the floor of the relevant House to be present for members and supporting team members

• Prepare basic mise-en-place as directed by senior chefs.

• Assist in the preparation of pasta, sauces, antipasti, and other menu components.

• Maintain cleanliness, organisation, and hygiene standards across workstations.

• Follow recipes and portion control to ensure consistency during service.

• Support the team during busy services with efficiency and discipline.

• Learn and uphold Cecconi’s culinary philosophy and presentation standards.

• Ensure proper storage, labelling, and handling of ingredients in line with food safety guidelines.

• 1–3 years of kitchen experience (hotel or standalone restaurant).

• Culinary diploma or equivalent training preferred.

• Strong willingness to learn and grow within Italian cuisine.

• Basic understanding of kitchen operations, hygiene, and knife skills.

• Positive attitude, reliability, and ability to work in a team-driven environment.

• Ability to perform under pressure in a fast-paced service.

• Assist CDP and DCDP in day to day operations.
• To prepare food according to standardized recipes and to keep areas and equipment clean.
• Maintaining cleanliness and hygiene.
• Storage of food and provisions.
• Maintain quality & consistency.
• Control wastage.
• Effective utilisation of raw materials.
• Coordinate and cooperate with F&B Service, Room Service, Purchase and Stores department.

Engineering Manager – Soho House Mumbai

Role Overview
The Engineering Manager will be responsible for overseeing all technical operations, maintenance, and engineering functions across Soho House Mumbai. This role ensures the smooth functioning of all building systems, guest areas, restaurants, back-of-house facilities, and staff areas, maintaining the highest standards of safety, compliance, and member experience.

Key Responsibilities

Engineering & Maintenance Operations

• Lead and manage the day-to-day engineering and maintenance operations of the House.
• Ensure all mechanical, electrical, plumbing (MEP), HVAC, kitchen equipment, and building systems operate efficiently.
• Implement preventative maintenance schedules across all areas of the property.
• Ensure prompt resolution of maintenance issues impacting members, guests, and staff.

• Lead, train, and develop the engineering team to deliver high standards of service and technical support.
• Create effective rotas to ensure adequate engineering coverage across all operational hours.
• Foster a culture of accountability, safety, and proactive problem solving.

• Ensure compliance with all statutory regulations, safety standards, and local authority requirements.
• Maintain records of inspections, certifications, and service contracts.
• Support fire safety procedures, emergency preparedness, and risk management protocols.

• Monitor the condition of the building, plant equipment, and infrastructure to ensure longevity of assets.
• Work closely with House operations teams to support restaurant, bar, club, and event operations.
• Manage external vendors, contractors, and service providers.

• Manage the engineering department budget, ensuring cost efficiency without compromising standards.
• Oversee procurement of spare parts, equipment, and service contracts.
• Support capital expenditure planning for repairs, upgrades, and renovations.

• Ensure engineering standards support a seamless member and guest experience across all spaces.
• Respond proactively to operational requirements during service periods, events, and peak hours.

Requirements

• Minimum 7–10 years of engineering or facilities management experience, preferably within hospitality, hotels, or luxury clubs.
• Strong knowledge of building systems, MEP, HVAC, kitchen equipment, and maintenance management.
• Experience managing teams and external contractors.
• Understanding of local safety regulations and statutory compliance.
• Strong problem-solving skills with a hands-on approach.
• Ability to work in a fast-paced hospitality environment.

Preferred Background

• Experience in luxury hotels, private members’ clubs, or high-end restaurants.
• Degree or diploma in Mechanical / Electrical Engineering or equivalent technical qualification.

The Role....

Main Duties

• Lead the business to meet and/or exceed financial obligations and profitability through overseeing and actively participating in sales, labour productivity, cost control, and effective purchasing.
• Implement, monitor, adhere to, and enforce compliance with all Hotel and Club and company policies
• Demonstrate positive leadership characteristics, by being present, visible on the floor, attentive and genuine with staff.
• Oversee and approve staffing levels/scheduling within budgetary guidelines and in accordance with operational needs.
• Ensure all employees have the tools they need to perform their jobs.
• Develop staff to include mentoring/empowering staff and identifying growth potential and setting objectives to achieve next level position.

Standards

• Ensuring all products delivered to members and guests are in line with the company specification. Highlighting and overseeing proactive training for all team members to ensure consistency
• Ensure that the business is prepared in accordance with company service standards
• Ensure that all guests experience is priority at all times following the Soho Way.
• Ensure that the site is meeting the Sales, COS, labour and EBIDTA budgets each month. Proactively acting where needed
• Demonstrating a commercial ability and awareness to both maximize and celebrate annual events
• Work with HOD’s to ensure departmental budgets are met consistently
• Set departmental targets and objectives that maintains and improve people, product and efficiency
• Ensure that all departments rotas are forecasted, costed and published in line with the company standards
• Ensure the business is set daily from a consumable view point, including and not limited to CGS, both F&B, club and accommodation related amenities
• To aim, achieve and maintain minimum 90% mystery shopper score in all departments
• An understanding of your customer base in order to retain them, through maintaining standards and expectations
• Ensure retention of team members in line with company standards
• Ensure that company policies and standards are maintained consistently by everyone working at the site
• Full understanding of local authority requirements

Leadership

• To be a highly visible leader across the whole business, providing hands-on support at peak times
• To be restless in the search for continuous improvement and innovation, being brave enough to challenge what may be regarded as industry best practise
• To be obsessive about any detail that has the potential to make or break the member/guest/ customer experience
• To support the attainment of the highest possible levels of employee engagement through exceptional communication, coaching, and meaningful team recognition
• To promote a service driven culture that reflects the Soho House values, encouraging positive interactions, team collaboration and results driven performance
• To inspire all teams, to achieve collective / individual growth, clear performance goals and measurable KPIs for each department
• To be able to think strategically and creatively to overcome business challenges
• To take ownership for ensuring training, career and succession plans are brought to life, with an emphasis on building capability across the board

Health & Safety

• To ensure all team members are fully trained on all Health & Safety matters in line with local guidelines with a specific focus on COVID-19 safety protocols
• Ensure that all team members including managers have completed the necessary training for the role and all risk assessments are carried out
• Ensure regular audits are carried out quarterly to maintain both company and legislative standards

• Assist the CDP/Sous Chef in daily mise-en-place and service operations.
• Execute Italian dishes to brand standards, including pasta, pizza, and grill sections.
• Maintain consistency, presentation, and portion control during service.
• Ensure hygiene, food safety, and kitchen organisation as per company standards.
• Support junior team members and contribute to a collaborative brigade culture.
• Participate in menu preparation aligned with Cecconi’s philosophy of simple dishes driven by quality ingredients.
• 2–4 years of culinary experience (Italian cuisine exposure preferred).
• Strong fundamentals in hot kitchen operations and mise-en-place discipline.
• Passion for ingredient-led cooking and attention to detail.
• Ability to work efficiently in a high-volume, premium dining environment.
• Team player with willingness to learn global Soho House standards.

The role…

At Soho House a Sous Chef is motivated to positively influence the kitchen team to follow the direction of Executive Chef and Executive Sous Chef in planning, organizing and managing the Kitchen Department according to company policies and state standards. As the Sous Chef, your duties will include recruiting and training new employees, adhering to allergy procedure and food preferences as well as working with the Executive Chef on developing new menu options.

A successful Sous Chef is a strong communicator, organized and showcases in-depth knowledge of various cuisines, stations on the line, cooking styles, ingredients, equipment and processes. We hope that you’re a operationally creative professional with strong leadership and management experience looking to share their passion for food by delivering an experience through the dishes they create.

Main Duties

• Lead by example and alongside the Executive Chef to deliver effective and efficient dining experiences by overseeing the back of house (BOH) operation, staffing, food production, accommodating special request, dietary restrictions and following allergy procedure
• Maintain Health and Safety standards set by Soho House, local and regional government
• Establish professional relationships with the team and provide educational opportunities to teach and develop skills and on other areas of the business 
• Support “Cook House” education and training demos, trips and on the job staff development to ensure safe work habits and proper process as well as procedure if encountered with a dangerous or unsafe situation
• Influence process to run an effective and efficient kitchen while maintaining the highest food quality and controls for all dishes served
• Manage staff schedules, payroll, kitchen set up / break down, production, prep is completed and staff wear proper uniform as well as disciplinary procedures are followed when applicable
• Instill teamwork and synergy exists between the front and back of house staff through proper communication and delegate tasks and staff tasks to ensure smooth service and kitchen operations
• Instill teamwork and synergy exists between the front and back of house staff through proper communication and delegate tasks and staff tasks to ensure smooth service and kitchen operations

Required Skills/Qualifications:

• Minimum of 3-4+ years’ experience working in a similar volume-based business that represents global culture and consistent, approachable and elevated dishes
• Culinary trained and professional who is passionate and curious to develop and grow as a Chef
• Experienced managing P&L’s, labor, purchasing, vendors and quality control while providing results in revenue
• Must possess consistent and stabile work experience & encompass the desire to operationally support the business as an individual contributor and leader
• Must encompass Food Serve Safe certification and have experienced with local sanitation regulations
• Well-versed and timely email etiquette as well as written and verbal communication
• Experienced in training and leading team as well as production of large quantity food; preparation and excellent knowledge of quality food operations
• High school diploma or equivalent trade school certification

Why work with us...

Soho House offers competitive compensation packages that feature global benefits and perks. Whether you’re seeking entry-level employment or a new opportunity to expand your profession, we offer training to develop the technical and managerial skills necessary to enhance your career.

• Career Development: Soho House can progress your career domestically or internationally as well as managerially or technically
• Soho Impact: Empowering the Soho House Community to make positive change, through mentoring, apprenticeship, local outreach and sustainability
• Learning & Development: An extensive range of internally and externally run courses are available for all employees.
• Cookhouse & House Tonic: Celebrating our passion for food and drink. Check out our monthly calendars and get involved in trips, training's and events. Available to all.
• Team Events: From fitness sessions to cinema screenings and art classes, each month we hold a series of fun events which you can sign up to.
• Team Meal: Whilst on duty in our Houses & Restaurants you will be provided with a substantial meal free of charge.

The Purchase Manager is responsible for overseeing the procurement of goods and services essential to the company’s operations. This role ensures that materials and products are sourced efficiently, cost-effectively, and in alignment with quality and compliance standards. The Purchase Manager develops and maintains strong relationships with suppliers, negotiates contracts, monitors inventory levels, and works closely with internal departments to meet business needs while optimizing costs and timelines.

• Development and implementation of key procurement strategies and ensure that plans are aligned with production / project requirement.
• Prepare yearly budget and analyze monthly purchase and variance report.
• Take initiatives towards aggressive price negotiations with the vendors & identify the most suited vendor with a proper price-quality balance.
• Vetting of necessary commercial documents. Handle complete commercial documentation for imports compliance with statutory regulations.
• Ensure adherence to quality standards & quality system management & maintain all related documents.
• Update the product knowledge with regards to the latest trends in the industry.
• To ensure steady & timely supply of materials at competitive rates and exercise optimum inventory control.
• Develop a cost effective vendor data base critical for effective supply of required goods and materials.
• Analyze market and delivery systems in order to assess present and future material availability.
• Handle all stores related activities, formalities and monthly stocktaking.
• Verify the requirements from the Projects and other departments and plan the procurement of materials for on time delivery.
• Recognize Taxation / Commercial and other Terms critical for procurement of materials at feasible rates and terms.
• Direct and coordinate activities of personnel engaged in buying, selling, and distributing materials, equipment and supplies.
• Validate invoices as per agreed terms and resolve any invoicing / payment issues 
  Develop and implement purchase and contract management instructions, policies, and procedures.
• Handle all the audits of the hotels in regard to the materials department & resolve the queries with the auditors in terms of process and documentation.
• Obtain feedback from auditors for better understanding the points raised by them.
• Plan and organize the process of Advertisement in the local newspapers for Annual Tenders.

• Develop and maintaina Soho environment, dedicated to attentive, distinctive experience in all aspects of dining and amenities. 
• Meet restaurant’s financial objectivesby forecasting requirements; preparing an annual budget; scheduling expenditures; analyzing variances and initiating corrective actions. 
• Plan menus by consulting with Chefs; estimate food costs and profits; adjust menus as required.
• Monitor weekly Food, Beverageand Wage costs. 
• Ensure maximum revenue is achieved from all F&B related sales opportunitiesand profit is maximized. 
• Resolve guest complaints, handling all guest interactions with the highest level of hospitality and professionalism, accommodatingspecial requests whenever possible.  Respond to guests’ requests in an accurate and timely manner, creating a positive outcome that will result in a memorable experience. 
• Expert in food and beverageand excellent knowledge of all departments internally. 
• Assure the proper handling of VIPs. Protect their privacy and confidentiality.
• Ensure compliance toall hotel policies and procedures at all levels and that policies are compliant with local laws. 
• Develop relationships with guests, group contacts, members and other guests in order to provide personalized Soho House service.
• To be instrumental in the recruitment, trainingand development of the team. 
• Ensure the smooth functioning of his department.
• Responsible for Health and Safety within the House and ensure the Company Health & Safety policy is adhered to at all times.
• Ensure that team is aware of their responsibility in respect of prevention and action in the event of fire in accordance with the House fire plan and local legislation. 
• Be fully conversant with local legislation and licensing laws ensuring that this is communicated throughout the House.  
• Monitor and act accordingly in regards tothe Food Alert Audits. 
• Participate in regular food tastings and in conjunction with the Head Chef ensure that the food offered is of a consistently high standard. 
• Ensure that regular in-house training is offered to all teams on the product, food& beverage. 
• To ensure the company culture is visible in all aspects of the business. 
• Comply withall House policies, standards and local laws.