As a Platform Engineer - Support, you will provide first level response within Interactive Brokers (IB) on any information technology related issues regarding the Microsoft Windows platform. You will assist business and development end-users over the phone, by email and through a centralized ticketing system to resolve or escalate any IT issues. This position requires good technical knowledge and polished communications skills. The key competencies include intermediate knowledge of Windows and networking technologies with a strong motivation to advance your skills. You need to have patience with those who are less technically savvy, and ability to function in a fast-paced business environment with a high sense of urgency. Additional requirements for this role are dependability and willingness to go above and beyond the call of duty in assisting end-users and following technical issues through to resolution.

Essential Job Functions:

• Provide technical assistance and support for reported issues related to computer systems, software, and hardware on a timely basis to meet department SLAs
• Use all means possible to assist users including by phone, via email, in-person, or using remote support tools.
• Resolve issues related to desktops, laptops, virtual machines, smartphones, scanners, printers, and other peripherals used by employees.
• Install operating systems, applications, hardware drivers, and customize system settings following department standards.
• Analyze problems using troubleshooting skills and diagnostic tools to locate root cause of the problem and provide a permanent solution to the issue to prevent reoccurrence.
• Documents issue resolution to department knowledge base to reference in future incidents and contributes to the creation of self-help articles for employee access.
• Provide timely updates of all activity for assigned incidents including user contact attempts, and issue resolution details within incident management system; escalating incidents to other support teams where necessary.
• Participates in department or firmwide projects as instructed by IT Department management
• Contributes to departmental productivity and development objectives by participating in training programs and team meetings.
• Interfaces with employees, supervisors, directors, and C-level executives employing a high degree of tact and diplomacy to promote a positive image of the department. Resolves problem situations in a professional manner.
• Maintains excellent verbal communication skills with the ability to communicate effectively with technical and non-technical colleagues at all levels in the organization.
• Participates in schedule as assigned to provide coverage.

Knowledge, Education and Skills Required:

• Associates Degree in Computer Science or similar preferred.

• A+, Network+, Microsoft, VMWare certifications preferred, but not required.

• Minimum 2+ years of technical support experience.
• Any equivalent combination of education, experience and training that provides the required knowledge, skills, and abilities.
• Possess strong abilities in organizing, prioritizing and multitasking
• Expected to be a team player who shares knowledge for collective growth.
• Able to communicate technical terms to non-technical stakeholders.
• Must have strong interpersonal, communication (written and oral), and customer service skills.
• Pays close attention to detail, displays flexibility, works independently and a demonstrated self-direction/self-starter.
• Display resourcefulness when solutions are not evident and takes initiative to address problems independently.
• Ability to manage multiple high priority initiatives in a fast paced highly technical environment
  
  

Technical Experience Required:

• Strong knowledge of Microsoft Windows desktop operating systems.
• Strong diagnostic/ troubleshooting skills, must have an innate curiosity and interest in IT.
• Strong knowledge of the Microsoft Office suite.
• Working knowledge of TCP/IP protocol stack, and Wi-Fi.
• Working knowledge of DNS, and DHCP.
• Working knowledge of supporting pc’s in a domain environment.
• Working knowledge of Office 365 cloud application suite
• Working knowledge of desktop imaging, application deployment, and hard drive encryption
• Working knowledge of active directory, domains and group policies.

Company Benefits & Perks: 

• Competitive salary package.
• Performance based annual bonus (cash and stocks).
• Group Medical & Life Insurance.
• Modern offices with free amenities & fully stocked cafeterias.
• Monthly food card & company paid snacks.
• Hardship/shift allowance with company provided pickup & drop facility*
• Attractive employee referral bonus.
• Frequent company sponsored team building events and outings.

* Depending upon the shifts.

**The benefits package is subject to change at the management's discretion.

Why we're hiring:

We are looking for a highly technical IT manager to oversee End User Services (EUS) and drive strategic technology operations across the India market. This role ensures optimal service delivery, enhances IT frameworks, and manages a diverse technology landscape, integrating user endpoint infrastructure, security, and compliance requirements. The successful candidate will lead IT transformation initiatives and collaborate with cross-functional teams to align technology services with business objectives while maintaining robust system integrity and security posture.

What you'll be doing:

Key Responsibilities

Leadership & Line Management of Engineer Resources

• Directly manage EUS Leads and Engineers, facilitate resource planning and workload distribution, ensuring optimal efficiency across projects and operational demands.
• Set clear goals, expectations, and KPIs to measure individual and team performance across technical operations.
• Lead mentoring and skills development initiatives, fostering a culture of innovation and technical excellence.
• Champion process standardization, implementing ITIL and service management best practices for consistent execution.

Ticket Queue Management & SLA Compliance

• Oversee ticket queue management, ensuring incidents and requests are categorized, prioritized, and assigned efficiently.
• Monitor SLA compliance, tracking ticket resolution times and ensuring adherence to service performance metrics.
• Ensure documentation of all incidents and service requests, creating detailed root cause analyses for major recurring issues.
• Lead stakeholder communication on SLA performance, ensuring transparency in service quality and incident handling expectations.

Performance Optimization

• Utilize ITIL methodologies to improve service delivery, reduce incidents, and enhance end-user experience.
• Implement continuous improvement initiatives, analyzing ticket backlog data to enhance service response times and reduce bottlenecks.
• Identify opportunities to implement AI-driven support solutions, including chatbots, predictive analytics, and self-service portals to streamline IT assistance.

Infrastructure & End-User Services Management

• Manage, implement, and optimize end-user service solutions to enhance support function in the XXX market
• Oversee device management, endpoint security, and identity access controls, ensuring compliance with global standards.
• Manage deployment, configuration, and lifecycle support for core user environments, including endpoint devices, collaboration platforms, business systems and remote access solutions.

Technology Strategy & Architecture

• Develop and refine country IT infrastructure roadmaps, ensuring alignment with business needs and scalability considerations.
• Lead technology standardization efforts for network architecture, Active Directory, endpoint security, and service automation platforms.
• Collaborate with global technology teams to integrate IT frameworks, including enterprise mobility, security policies, and system automation.
• Drive continuous improvements in system architecture, ensuring optimized performance of IT assets across on-premises and cloud-based environments.

Security, Compliance & Risk Management

• Implement cybersecurity best practices in coordination with the Cyber, Risk & Compliance (CRC) team.
• Ensure regulatory compliance across identity & access management (IAM), endpoint encryption, and data protection strategies.
• Lead incident response protocols, overseeing vulnerability management, SIEM monitoring, and remediation efforts.

Vendor & Cost Optimization

• Manage enterprise agreements with our technology partners, vendors and providers, ensuring cost-effective procurement of any licensing and services.
• Optimize IT budgets, identifying opportunities for cost reduction in service contracts and hardware lifecycle management.
• Evaluate emerging technology solutions that align with business expansion and infrastructure modernization initiatives.

Project Management & IT Transformation

• Lead market deployment of global IT initiatives, including Network, Infrastructure, Modern Workplace, and Security transformations.
• Coordinate cross-functional teams on technology rollouts, overseeing user migration strategies, cloud adoption plans, and infrastructure upgrades.

What you'll need:

Qualifications & Technical Expertise

• Bachelor's degree in Information Technology, Computer Science or a related field. Or relevant experience within Information Technology.
• Strong leadership and team management skills.
• Excellent communication and interpersonal skills.
• Strong problem-solving and analytical skills.
• Understanding of IT endpoint infrastructure, including Microsoft OS, MacOS, Active Directory, device management, Identity Management and Audio-Visual technology.
• Proficiency in ITIL and ITSM frameworks
• Experience with endpoint management platforms, including MDM solutions like Jamf and Intune.
• Demonstrated experience in IT governance, compliance audits, and risk mitigation strategies.
• Budget management expertise, overseeing software licensing, vendor contracts, and IT cost optimization.

Who you are:

You're open: We are inclusive and collaborative; we encourage the free exchange of ideas; we respect and celebrate diverse views. We are open-minded: to new ideas, new partnerships, new ways of working.

You're optimistic: We believe in the power of creativity, technology and talent to create brighter futures or our people, our clients and our communities. We approach all that we do with conviction: to try the new and to seek the unexpected.

You're extraordinary: we are stronger together: through collaboration we achieve the amazing. We are creative leaders and pioneers of our industry; we provide extraordinary every day.

What we'll give you:

Passionate, inspired people – We aim to create a culture in which people can do extraordinary work.

Scale and opportunity – We offer the opportunity to create, influence and complete projects at a scale that is unparalleled in the industry.

Challenging and stimulating work – Unique work and the opportunity to join a group of creative problem solvers. Are you up for the challenge?

 #onsite

WHO WE ARE

Optiver is a global market maker founded in Amsterdam, with offices in London, Chicago, Austin, New York, Sydney, Shanghai, Hong Kong, Singapore, Taipei and Mumbai. Established in 1986, today we are a leading liquidity provider, with close to 2,000 employees in offices around the world, united in our commitment to improve the market through competitive pricing, execution and risk management. By providing liquidity on multiple exchanges across the world in various financial instruments we participate in the safeguarding of healthy and efficient markets. We provide liquidity to financial markets using our own capital, at our own risk, trading a wide range of products: listed derivatives, cash equities, ETFs, bonds and foreign currencies.

In Asia Pacific, Optiver was one of the first global market makers to establish a presence in the region, with the incorporation our Sydney office in 1996. Since then, we have expanded our footprint by establishing offices in Taipei (2005), Hong Kong (2007), Shanghai (2012) and Singapore (2021). The business in Mumbai is newly established and deemed to be an integral part of the APAC strategy, with an anticipation of significant growth over the coming years.

WHAT YOU'LL DO

We are looking for an experienced Software Development Team Lead (C++ & FPGA) to lead our India Execution Team, focused on building Optiver’s next-generation ultra-low latency trading systems.

In this role, you will lead a hybrid team of C++ software engineers and FPGA developers, driving the design and delivery of systems that achieve best-in-market trade execution across Indian exchanges (NSE, BSE, MCX). You’ll work at the intersection of software and hardware, shaping how system architecture is split across software and the FPGA to optimise latency, throughput, and reliability.

You won’t be doing this in isolation - you’ll collaborate closely with established execution and FPGA teams in Sydney and Shanghai, while contributing to Optiver’s broader execution strategy across APAC.

As a leader, you’ll partner with trading, risk, compliance, and research teams locally in Mumbai to define and execute the vision for our execution platform. You’ll join an already established team with strong talent, focusing on scaling the team and maintaining a high-performance engineering culture, while remaining hands-on in system design across C++ and FPGA and contributing directly to C++ development.

Our engineers own problems end-to-end—from understanding trading challenges to designing, implementing, testing, and deploying solutions into live markets. Development is fast-paced and impactful, with features often reaching production within days.

Your responsibilities will include:

• Lead and grow a high-performance team of C++ and FPGA engineers, including hiring, mentoring, and performance management.

• Define and evolve the architecture of our ultra-low latency trading stack, balancing software and hardware design decisions.

• Design and implement high-performance C++ systems for order management, exchange connectivity, and risk controls.

• Guide the development of FPGA components and hybrid FPGA/software systems for latency-critical paths.

• Partner with trading and research teams to improve execution performance and ensure Optiver is #1 in execution for Indian markets.

• Contribute to the strategy and vision for Optiver’s Asia Pacific execution capability.

• Drive robustness and quality through strong engineering practices, including code reviews, testing, and production monitoring.

• Own and improve automated trading risk controls within our execution systems.

• Collaborate across global teams to share knowledge and influence broader system design.

WHO YOU ARE

We’re looking for a technically strong and people-focused leader with a background in building high-performance systems and a passion for developing teams. You should have:

• 5+ years of experience as a Software Engineer, with strong C++ experience building backend systems, client-server architectures, or distributed systems.

• 3+ years of demonstrated formal leadership experience.

• Experience developing or maintaining exchange connectivity systems or other high-reliability, latency-sensitive systems.

• Proven ability to solve technically challenging problems, with a pragmatic and results-driven mindset.

• Experience owning work across the full software development lifecycle - from requirements gathering through design, implementation, testing, and production delivery.

• Strong stakeholder management skills, with the ability to collaborate effectively with trading, research, and other business teams.

• Experience leading projects as a technical owner, driving delivery and influencing design decisions.

• Interest in working across software and hardware boundaries in hybrid C++/FPGA systems.

If you have any of these, we’re even more excited to hear from you:

• Experience working with FPGAs or embedded systems, or exposure to hardware/software co-design.

• Background in low latency systems within a similar trading firm.

• Experience directly leading a team.

WHAT YOU'LL GET

DIVERSITY AND INCLUSION

Optiver is committed to diversity and inclusion.

We encourage applications from candidates from any and all backgrounds, and we welcome requests for reasonable adjustments during the process to ensure that you can best demonstrate your abilities. Please let us know if you would like to request any reasonable adjustments by contacting the Recruitment team via careers@optiver.com.au.   

About the Position

We are looking for an experienced Data Centre Engineer who can help our team keep Jane Street’s data safe and accessible around the clock, which will involve a mix of hands-on work in our data and colocation centres, process thinking and project management. 

Your work will mostly involve designing, building, scaling and performing daily upkeep in our regional data and colocation centres. You’ll also get to collaborate with really talented people from all different areas of expertise across Jane Street to optimise our data environments and prevent major problems before they happen. 

You will join an interdisciplinary team made up of several groups across Jane Street, including our Network, Server, Facilities Engineering, Market Data and Trading teams, along with some external data centre operators, colocation and smart hands service providers, and cabling, hardware and telco vendors. Together, you will:

• Design plans for new equipment deployments using data centre best practices
• Coordinate logistical tasks across locations, including procurement, shipping, moving and keeping inventory of our equipment, cabling and parts
• Install and configure server OS in a PXE environment (fundamental Linux knowledge is required to deploy our network equipment)
• Install, cable, configure and troubleshoot different types of network and server equipment
• Ensure that all our data centres uphold the highest standards in terms of security, organisation, documentation, safety, cleanliness and supply management

This role provides on-location services that are crucial to our daily operations in Mumbai, as well as impact the operations of our remote locations across Asia. 

About You

While there’s no fixed set of skills required for this role (we can teach you what you need to know), here are some of the things we’re looking for:

• Ideally 5+ years of experience working in a data centre environment with a strong understanding of data centre best practices, cabling methodology and managing vendors
• A self-starter mindset; someone who takes initiative, gets the job done and is always on the lookout for ways we can do things better
• Clear communication and excellent people and project management skills
• Knowledge of networking fundamentals; including how to switch and routing protocols and troubleshoot Layer 2 and 3 connectivity issues
• Proficiency in a Linux environment (Scripting skills in Bash or Python are a plus)
• Experience deploying a variety of server and network hardware (e.g., Dell, Cisco, Arista, Ciena, Corning products)
• Ability to design, deploy, test and troubleshoot both copper and fibre cabling
• Willingness to travel and work evenings/weekends
• Fluency in English is required

If you're a recruiting agency and want to partner with us, please reach out to agency-partnerships@janestreet.com

Job description

This role does require travel to colocation facilities in the area. We are seeking a dedicated and experienced Data Center Engineer to join our Mumbai team. This role requires hands-on work with our physical servers, network infrastructure, and IT components across various colocation facilities. You'll be responsible for the physical setup, maintenance, and troubleshooting of server and network hardware, as well as ensuring smooth operations and efficient documentation practices. The ideal candidate is energized by working in a cutting-edge datacenter environment that enables IMC to continue to be at the forefront of the evolving global financial markets.

Your Core Responsibilities: 

• Oversee the lifecycle of physical servers, network devices, and other IT infrastructure components
• Perform installation, configuration, and upkeep of server and network components in our datacenters
• Plan and implement efficient rack layouts, cabling schemes, and patching schedules to optimize data center operations
• Diagnose hardware issues, coordinate with vendors for repairs or replacements (RMA process), and ensure timely resolution
• Handle incoming and outgoing shipments, maintain accurate hardware inventory, and manage stock levels of IT components
• Develop and maintain comprehensive documentation of physical infrastructure, cabling layouts, rack configurations, and associated processes
• Build and maintain strong working relationships with hardware vendors, colocation partners, and remote hands teams to ensure efficient operations
• Maintain office IT infrastructure, including hardware and network systems. The position requires a willingness to work outside regular business hours.

Your Skills and Experience: 

• 5+ years of hands-on experience in data center engineering
• Strong understanding and basic troubleshooting of server hardware, network devices, and datastorage systems
• Knowledge of network cabling, fiber optics, and optical transceivers
• Experience with fiber and optic testing 
• Basic knowledge of Linux operating systems and networking protocols
• CCNA certification is a plus
• Proven experience in racking, cabling, and working with data center facilities management tools (power, cooling, etc.)
• Familiarity with basic scripting in Bash and Python within a Linux environment is a plus
• Strong ability to manage time effectively, prioritize tasks in a fast-paced environment, and adapt to changing requirements
• A collaborative mindset, with the ability to work both independently and as part of a team, often with minimal supervision
• Ability to safely lift and move equipment weighing up to 60 pounds
• Willingness to work flexible hours, including evenings and weekends, as required
• A valid driver’s license is required for travel between facilities

Join our dynamic and high-impact Data team as a Data Engineer, where you'll be responsible for safely receiving and storing trading-related data for the India teams, as well as operating and improving our shared data access and data processing systems. This is a critical role in the organisation as the data platform drives a huge range of trader analysis, simulation, reporting and insights. The ideal candidate should have work experience in systems engineering, preferably with prior exposure to financial markets and with proven working knowledge in the fields of Linux administration, orchestration and automation tools, systems hardware architecture as well as storage and data protection technologies.

Your Core Responsibilities:

• Manage and monitor all distributed systems, storage infrastructure, and data processing platforms, including HDFS, Kubernetes, Dremio, and in-house data pipelines
• Drive heavy focus on systems automation and CI/CD to enable rapid deployment of hardware and software solutions
• Collaborate closely with systems and network engineers, traders, and developers to support and troubleshoot their queries
• Stay up to date with the latest technology trends in the industry; propose, evaluate, and implement innovative solutions

Your Skills and Experience:

• 5–7 years of experience in managing large-scale multi-petabyte data infrastructure in a similar role
• Advanced knowledge of Linux system administration and internals, with proven ability to troubleshoot issues in Linux environments
• Deep expertise in at least one of the following technologies: Kafka, Spark, Cassandra/Scylla, or HDFS
• Strong working knowledge of Docker, Kubernetes, and Helm
• Experience with data access technologies such as Dremio and Presto
• Familiarity with workflow orchestration tools like Airflow and Prefect
• Exposure to cloud platforms such as AWS, GCP, or Azure
• Proficiency with CI/CD pipelines and version control systems like Git
• Understanding of best practices in data security and compliance
• Demonstrated ability to solve problems proactively and creatively with a results-oriented mindset
• Quick learner with excellent troubleshooting skills
• High degree of flexibility and adaptability

IMC’s Mumbai based C++ Execution development teams work on software that sits directly in the latency-critical loop of our technology stack and touches every part of our organization. From ensuring our connectivity to the market and handling massive amounts of data, to implementing complex trading algorithms and integrating advanced hardware solutions.

Your Core Responsibilities: 

As a software engineer, you’ll work in multidisciplinary teams alongside other engineers as well as traders, researchers, and quants to deliver challenging projects, while taking ownership for end-to-end product development – from requirements gathering to production. You’ll write reliable, high-performance software while balancing time to production with quality and testability. Advanced automated testing and daily deployments will allow you to achieve agile and incremental benefits.

Within a complex landscape of varying systems and technologies, you’ll be constantly challenged to consider trade-offs between latency, throughput, simplicity, scalability and maintainability.

These are just some of the technologies our C++ software engineers are currently working with: C++ 20, Linux, Docker, Kubernetes, Apache Kafka, Apache Spark, Impala, Hadoop, Python and FPGAs.

Your Skills and Experience: 

• Strong academic background in Computer Science (B. Tech/B.E), with 4-8 years of work experience in C++

• Natural problem-solvers, who enjoy tackling fresh challenges each day

• Team players: to succeed, SWEs must be able to build strong relationships with those around them

• Excellent written and verbal communication skills; fluency in English