About the Role

Interactive Brokers is seeking a detail-oriented and analytical professional to join our Dispute Resolution team. This role is critical in maintaining client trust and regulatory compliance by investigating and resolving complex client complaints and regulatory inquiries. The ideal candidate will combine strong analytical skills with exceptional written communication to deliver professional, compliant resolutions.

Position Overview

As a Case Manager - Dispute Resolution, you will investigate client complaints using proprietary systems and external platforms, analyze trading activity, and provide clear, well-documented resolutions to client concerns and regulatory matters.

Key Responsibilities

Complaint Investigation & Resolution

Conduct comprehensive investigations into client complaints across equities, options, futures, forex, and fixed income, including:

• Trade Execution Issues: Order routing, non-executions, delayed executions, erroneous fills, and execution quality concerns
• Account Funding: Deposit/withdrawal delays, rejected transactions, third-party fees, and asset transfer issues
• Corporate Actions: Dividend payments, stock splits, mergers and acquisitions, and other corporate event processing
• Reporting & Tax Matters: Cost basis discrepancies, dividend allocation, and withholding tax concerns
• Platform & Technology: Connectivity issues, platform functionality, and data discrepancies
• Account Administration: Margin calls, liquidations, interest charges, and fee disputes
• Client Service Quality: Communication concerns and service level complaints

Documentation & Communication

• Prepare clear, professional written responses that comply with regulatory requirements and internal policies
• Document findings with supporting evidence and maintain detailed case records
• Meet regulatory deadlines for complaint acknowledgment, investigation, and resolution
• Translate complex technical and market concepts into client-friendly language
• Escalate systemic issues with comprehensive summaries and actionable recommendations

Process Improvement

• Identify trends in client complaints to recommend preventative measures
• Contribute to knowledge base articles and internal procedures
• Participate in cross-functional projects to enhance client experience

Required Qualifications

• Education: Bachelor's degree in Finance, Economics, Business Administration, Accounting, or related field (or equivalent professional experience)
• Experience: Minimum 3-5 years in financial services, with preference for:
• Client complaint handling or dispute resolution
• Brokerage operations or trade support
• Banking operations or client relations
• Skills:
• Strong written and verbal communication skills
• Proficiency in Microsoft Word & Excel
• General knowledge of financial markets and products
• Fluency in English (additional languages a plus)

Valued Additional Experience

• Programming skills – valuable for data analysis and process automation
• Proficiency with AI tools for enhanced research, analysis, and productivity
• Experience with Bloomberg Terminal or similar market data platforms

Company Benefits & Perks: 

• Competitive salary package.
• Performance-based annual bonus (cash and stocks).
• Group Medical & Life Insurance.
• Modern offices with free amenities & fully stocked cafeterias.
• Monthly food card & company-paid snacks.
• Hardship/shift allowance with company-provided pickup & drop facility*
• Attractive employee referral bonus.
• Frequent company-sponsored team-building events and outings.

* Depending upon the shifts.

**The benefits package is subject to change at the management's discretion.

Role: Operations Director 

Location: Hybrid

A little bit about the role - 

The Hub Operations Director is accountable for the leadership, performance, and scalability of OLIVER's centralised production hub for the Beauty & Wellbeing portfolio. You'll lead a multi-disciplinary team of Makers — Designers, Creatives, Data Analysts, and Project Managers — delivering premium assets across global markets to brand standards that leave no room for inconsistency. 

Operating in close partnership with Delivery, Production, Finance, and People teams, you'll own capacity planning, resource management, workflow design, commercial/utilization discipline, and the systems that underpin hub performance day to day. This is a leverage and scale role: your job is to build a stable, high-performing production engine that senior leadership can rely on — one that delivers quality, manages risk, and protects margins as the hub grows and the portfolio evolves. 

Beyond scheduling and coordination, you'll act as the critical link between in-market Account Service and Creative — facilitating workflow, resolving operational bottlenecks, and maintaining the clear processes and frameworks that enable the Hub's production teams to focus on delivering high-quality, AI-assisted creative at scale. You may independently lead small projects and will be responsible for ensuring the delivery of data analysis and reporting that informs resource planning and operational performance across the studio. 

WHAT YOU'LL DO 

Resource Planning & Coordination 

• Coordinate and plan Maker Hub resources to support the delivery of Gen AI-led creative projects across multiple markets — ensuring the right technical expertise is assigned to the right projects at the right time. 

• Create, maintain, and manage project schedules across social, digital, e-commerce, and creative production workstreams — keeping delivery timelines accurate and up to date. 

• Own and optimise workload distribution across the Hub's AI-enabled production teams — balancing capacity, managing competing priorities, and proactively addressing resourcing gaps. 

• Create, maintain, and analyse utilisation reports to ensure balanced workload and maximum team effectiveness — sharing insights with studio and market leadership as required. 

• Lead multiple market operational planning to support the effective delivery of AI and technology-driven projects across all active markets. 

• May independently lead small projects from planning through to delivery. 

Workflow & Operations 

• Act as the liaison between in-market Account Service teams and Creative — facilitating workflow, validating requirements, and ensuring briefs and deliverables are clearly understood by all parties before production begins. 

• Drive operational efficiency through clear processes and frameworks that enable production teams to focus on delivery and innovation. 

• Identify and proactively resolve operational bottlenecks — escalating issues to senior leadership where required. 

• Own the new starter onboarding process for Maker Hub team members — ensuring smooth integration into studio structures, tools, and workflows. 

• Develop expert-level proficiency in OMG, our proprietary project planning software, and Pencil, our proprietary Gen AI production tool — acting as a go-to resource for the team on both platforms. 

Stakeholder & Client Management 

• Manage relationships with in-market stakeholders and agency partners — supporting quality delivery on time across all active markets. 

• Support market senior leadership with commercial and financial planning, administrative tasks, and operational reporting as required. 

• Ensure the delivery of data analysis and reporting — tracking project and department utilisation and presenting findings clearly to relevant stakeholders. 

Financial Administration 

• Support accurate and timely project-level financial administration relating to resource utilization 

• Flag financial risks or resource utilization variances to the senior leadership team early. 

WHAT YOU BRING 

Resource Planning and Operations 

• Experience in resource planning, scheduling, or project coordination within a creative production, agency, or in-house studio environment. 

• Demonstrated ability to coordinate multiple production and creative workstreams simultaneously — managing complex scheduling requirements across diverse project types with precision and clarity. 

• Strong operational mindset with a proven track record of delivering efficient processes that enable production teams to perform at their best. 

• Experience creating and maintaining utilisation reports and using job and time reporting systems to estimate, track, and analyse projects and department capacity. 

• Proactive approach to identifying and resolving operational bottlenecks before they impact delivery. 

• Experience independently leading small projects from initiation through to completion. 

Workflow and Stakeholder Coordination 

• Experience acting as a liaison between client service, account management, and creative or production teams — facilitating workflow and ensuring requirements are validated before work begins. 

• Strong written and verbal communication skills — able to translate operational information clearly for diverse audiences across markets and functions. 

• Experience managing relationships with in-market stakeholders and external agency partners to support on-time, quality delivery. 

• Familiarity with onboarding processes and integrating new team members into studio or production environments. 

Tools and Technical Knowledge 

• Proficiency in Microsoft Office and related software, including project planning and scheduling tools. 

• Experience with or the ability to develop expert-level proficiency in proprietary project planning tools such as OMG and Gen AI production platforms such as Pencil. 

• Familiarity with digital asset management, creative review systems, and approval workflows in a content production context. 

• Understanding of marketing channels, assets, and workflows across social, digital, and e-commerce is an advantage. 

• Experience in quality assessment of work delivered by a production hub or creative team. 

Gen AI & Agentic Thinking 

• Proficiency with Gen AI tools relevant to resource management and production coordination workflows — using AI to improve scheduling, reporting, and operational efficiency. 

• Experience building personal AI workflows to improve day-to-day efficiency and output quality. 

• Agentic approach to operational challenges: breaking down complex, multi-market coordination tasks into clear, manageable steps and finding efficient paths forward. 

• Ability to critically evaluate AI outputs and apply sound judgement before incorporating them into operational processes or client-facing deliverables. 

Req ID - 17306

#BTG+ #LI-PG1

Role: Snr  Resource Manager 

Location: Hybrid (Mumbai Office)

A little bit about the role -

The Maker Hub Resource Manager is the operational backbone of Beauty AI Studio (BAIS) — responsible for coordinating project activities, validating requirements, and creating and managing project schedules that keep multi-market creative delivery on track. You'll own resource allocation and workload distribution across the Maker Hub, ensuring specialised production and creative teams are deployed effectively across all active workstreams. 

Beyond scheduling and coordination, you'll act as the critical link between in-market Account Service and Creative — facilitating workflow, resolving operational bottlenecks, and maintaining the clear processes and frameworks that enable the Hub's production teams to focus on delivering high-quality, AI-assisted creative at scale. You may independently lead small projects and will be responsible for ensuring the delivery of data analysis and reporting that informs resource planning and operational performance across the studio. 

What you'll doing -

Resource Planning & Coordination 

• Coordinate and plan Maker Hub resources to support the delivery of Gen AI-led creative projects across multiple markets — ensuring the right technical expertise is assigned to the right projects at the right time. 

• Create, maintain, and manage project schedules across social, digital, e-commerce, and creative production workstreams — keeping delivery timelines accurate and up to date. 

• Own and optimise workload distribution across the Hub's AI-enabled production teams — balancing capacity, managing competing priorities, and proactively addressing resourcing gaps. 

• Create, maintain, and analyse utilisation reports to ensure balanced workload and maximum team effectiveness — sharing insights with studio and market leadership as required. 

• Lead multiple market operational planning to support the effective delivery of AI and technology-driven projects across all active markets. 

• May independently lead small projects from planning through to delivery. 

Workflow & Operations 

• Act as the liaison between in-market Account Service teams and Creative — facilitating workflow, validating requirements, and ensuring briefs and deliverables are clearly understood by all parties before production begins. 

• Drive operational efficiency through clear processes and frameworks that enable production teams to focus on delivery and innovation. 

• Identify and proactively resolve operational bottlenecks — escalating issues to senior leadership where required. 

• Own the new starter onboarding process for Maker Hub team members — ensuring smooth integration into studio structures, tools, and workflows. 

• Develop expert-level proficiency in OMG, our proprietary project planning software, and Pencil, our proprietary Gen AI production tool — acting as a go-to resource for the team on both platforms. 

Stakeholder & Client Management 

• Manage relationships with in-market stakeholders and agency partners — supporting quality delivery on time across all active markets. 

• Support market senior leadership with commercial and financial planning, administrative tasks, and operational reporting as required. 

• Ensure the delivery of data analysis and reporting — tracking project and department utilisation and presenting findings clearly to relevant stakeholders. 

Financial Administration 

• Support accurate and timely project-level financial administration relating to resource utilization 

• Flag financial risks or resource utilization variances to the senior leadership team early. 

What you need to be great at this role -

Resource Planning and Operations 

• Experience in resource planning, scheduling, or project coordination within a creative production, agency, or in-house studio environment. 

• Demonstrated ability to coordinate multiple production and creative workstreams simultaneously — managing complex scheduling requirements across diverse project types with precision and clarity. 

• Strong operational mindset with a proven track record of delivering efficient processes that enable production teams to perform at their best. 

• Experience creating and maintaining utilisation reports and using job and time reporting systems to estimate, track, and analyse projects and department capacity. 

• Proactive approach to identifying and resolving operational bottlenecks before they impact delivery. 

• Experience independently leading small projects from initiation through to completion. 

Workflow and Stakeholder Coordination 

• Experience acting as a liaison between client service, account management, and creative or production teams — facilitating workflow and ensuring requirements are validated before work begins. 

• Strong written and verbal communication skills — able to translate operational information clearly for diverse audiences across markets and functions. 

• Experience managing relationships with in-market stakeholders and external agency partners to support on-time, quality delivery. 

• Familiarity with onboarding processes and integrating new team members into studio or production environments. 

Tools and Technical Knowledge 

• Proficiency in Microsoft Office and related software, including project planning and scheduling tools. 

• Experience with or the ability to develop expert-level proficiency in proprietary project planning tools such as OMG and Gen AI production platforms such as Pencil. 

• Familiarity with digital asset management, creative review systems, and approval workflows in a content production context. 

• Understanding of marketing channels, assets, and workflows across social, digital, and e-commerce is an advantage. 

• Experience in quality assessment of work delivered by a production hub or creative team. 

Gen AI & Agentic Thinking 

• Proficiency with Gen AI tools relevant to resource management and production coordination workflows — using AI to improve scheduling, reporting, and operational efficiency. 

• Experience building personal AI workflows to improve day-to-day efficiency and output quality. 

• Agentic approach to operational challenges: breaking down complex, multi-market coordination tasks into clear, manageable steps and finding efficient paths forward. 

• Ability to critically evaluate AI outputs and apply sound judgement before incorporating them into operational processes or client-facing deliverables. 

 Req ID - 17207

#BTG+ #LI-PG1

Job summary: 

• We are looking for a talented Enterprise Account Executive / Business Development Manager to join our fast-growing Brandwatch Sales organisation. You will be responsible for driving new enterprise revenue in India with a strong focus on Trajaan, while also growing strategic accounts across the broader Brandwatch portfolio.
• This is a hybrid AE/AM role suited to a highly commercial, enterprise seller who can both self-generate pipeline and expand existing customer relationships. The ideal candidate will have a strong track record in enterprise SaaS sales with a skill-set including, but not limited to, prospecting, pipeline generation, complex deal management, executive stakeholder engagement, renewal negotiation, upselling and especially cross-selling. A key part of this role will be leading with Trajaan as a strategic growth priority, while identifying opportunities to expand into other Brandwatch solutions where relevant.
• You will drive growth by engaging some of India’s largest organisations, challenging the way customers think about search intelligence, consumer intelligence and digital strategy, and positioning how Trajaan and Brandwatch can support those evolving priorities. You would be a great fit if you are comfortable building from the ground up, owning the full commercial cycle, and balancing a hunter mindset with strong account growth instincts.

What you will do:

• Drive new enterprise business growth in India, with a primary focus on Trajaan and a secondary focus on the wider Brandwatch portfolio;
• Build and manage a robust pipeline through proactive outbound prospecting, self-generated opportunities, partner collaboration and internal support functions;
• Own the full sales cycle from initial outreach and discovery through solutioning, commercial negotiation and contract execution;
• Lead land-and-expand motions across strategic accounts, identifying upsell and cross-sell opportunities;
• Build long-term relationships with senior stakeholders across Marketing, Insights, Digital, Strategy, Communications and related enterprise functions;
• Act as a trusted advisor to customers by challenging the status quo and promoting how Trajaan and Brandwatch can support growth, visibility and competitive advantage;
• Maintain constant engagement with accounts post-sale, partnering with Customer Success and internal stakeholders to drive adoption, value realisation, retention and expansion;
• Identify commercial risk and collaborate with internal teams to clear blockers, protect revenue and support successful renewals where relevant;
• Be the primary point of contact for the customer on all commercial and contractual matters within your portfolio;
• Partner with internal Brandwatch and Cision stakeholders to align account plans with the customer’s business priorities and strategic goals;
• Develop strong market knowledge across enterprise sectors in India and stay informed on trends across search, LLM visibility, digital intelligence, consumer behaviour and competitive landscape;
• Possess excellent product knowledge across Trajaan and Brandwatch solutions and lead tailored product demonstrations aligned to customer needs.
• Maintain accurate forecasting, pipeline hygiene and account activity within CRM and reporting systems.

What you will have:

• A strong background in enterprise sales and business development, with SaaS experience strongly preferred;
• 6+ years of experience in a quota-carrying sales role, ideally across a mix of new business acquisition and account growth;
• Proven ability to self-generate pipeline and win new enterprise logos in a competitive market;
• Drive and ambition to achieve and exceed sales quotas;
• Commercial acumen and comfort working towards ambitious growth targets in a highly accountable environment;
• Experience managing complex, multi-stakeholder sales cycles and negotiating commercial agreements with enterprise customers;
• Experience in growing existing client relationships through upsell, cross-sell and renewal ownership where required;
• A results-oriented, highly motivated and enthusiastic attitude, with the ability to work independently in a fast-paced environment;
• Familiarity operating in a high-growth, high-velocity sales environment;
• Outstanding consultative selling skills, including objection handling, negotiation, influencing and value-based solution selling;
• Ability to build strong relationships with internal and external stakeholders;
• Excellent English communication skills; additional Indian regional language capability would be an advantage;
• Deep interest in or knowledge of search intelligence, digital intelligence, consumer insights, social media, marketing technology or customer experience.

Soft skills:

• Top-class presentation and communication skills.
• Excellent analytical, problem-solving and decision-making skills.
• Detail-oriented and persuasive.
• Strong sense of ownership;
• Strong commercial curiosity and a proactive mindset;
• Proficiency with tools such as Salesforce, Salesloft, 6Sense or similar;
• Use of, implementation and understanding of sales processes and methodologies.

Nice to have:

• Experience selling search intelligence, consumer intelligence, marcom or insights-focused solutions;
• Experience selling into enterprise accounts in India;
• Familiarity with Sandler, BANT, MEDDPICC or other similar sales methodologies.
• Experience working with partner or reseller ecosystems.

Digital Asset Manager

In the role of a Digital Asset Manager, you will be responsible for managing the delivery of digital and print assets to platforms and vendors and administering the uploads to the Digital Asset Management system for one of MediaMonks’ biggest clients. Our creative production teams across the globe produce content for every possible channel you can think of on a daily basis. All this content has to be properly structured, named, tagged and stored in our client’s DAM platform as well as uploaded to various platforms for trafficking following the respective guidelines and naming conventions. 

In addition to that, you are responsible for training new team members, offering first-line support on user questions, PM queries, and producing documentation and reporting for each delivery. 

Our DAM also has an asset library, used by our client and their agencies. You can assist our monks with questions they receive from these parties too. Part archivist/vault, part technology wizard, part instructor, and part enforcer, you will use your skills and knowledge to help the team work efficiently. This is high-volume, high-velocity work. Accuracy is critical and new material will be coming in from many teams. 

Our ideal candidate is a fast and flexible go-getter who jumps on tasks at hand but also looks ahead at what is coming in the (near) future) collaboration with our creative and operational team is key here.
You have a solution-oriented mindset, a sharp eye for detail, a knack for building and maintaining processes and relationships, and a natural aptitude for collaboration and tech.

In this role, you will:

• Your key objective is flawless, timely & complete syndication of assets to platforms and DAM using the right naming conventions and metadata. All efforts to ensure assets can be trafficked and found in a heartbeat.
• Follow asset delivery protocols for each project to the dot while navigating at times uncertain platform delivery requirements through collaboration with PMs and QA team. 
• Produce delivery reports according to the predefined protocols and attach those to the corresponding JIRA tasks. 
• Flag in advance any risks related to the timeliness or completeness of the delivery of the files. 
• Your role is key in making our collaboration with clients a success. If assets are not delivered to platforms on time - a campaign start is at risk and the content team effort to produce the assets on time is annulled.
• Proactively flag any discrepancies in the requirements or the process and propose solutions/updates to the established process. 
• Maintain and update delivery checklists to ensure consistent processes across all projects and Delivery Teams.
• Develop and maintain training materials for both the DAM and its integrated tools.
• Train new and existing monks where needed on our DAM, asset review and approval platform and asset library.
• Collaborate with your counterparts in other time zones.
• Answer first-line support questions on the use of the DAM and the asset library.

Experience you already have:

• 2-4 years of professional experience as a Digital Asset Manager and asset delivery in advertising and marketing.
• Experience using a Digital Asset Management (DAM) system. Preferably as administrator, or at least as librarian/curator.
• You’re experienced in working with creative, ops and account teams.
• You combine asset management with critical thinking and a hands-on approach; this enables you to ask the right questions and waterproof training materials and feature requests for future development.
• You have a strong understanding about the different types of assets used to make creative work (image, video, sound, font, animation, templates, etc.)
• An ability to adapt quickly and accommodate creative requirements without compromising compliance and integrity.
• Fluent in English, both written and verbal, with excellent communication skills.
• You are a consummate networker and relationship builder with the ability to navigate a global organization.
• Ability to work independently as well as collaboratively in a team environment.
• Ability to work under pressure of tight deadlines and changing priorities.

#LI-SC1

#Hybrid

Role: Creative Director (Art)

Location: Mumbai, India

About the role:  

The Creative Director will oversee and direct conceptual and design projects, and will ultimately be responsible for the quality of ideas and the end-to-end design execution of jobs, from brief through to implementation and delivery. The Creative Director will have responsibility for overseeing multiple simultaneous live projects.  

The overall objective is to direct, inspire, lead and support all levels of design and creative talent across the account, defining and advancing a positive and highly productive design culture for OLIVER.  

It is the Creative Director's job:  

• To champion creativity and excellent customer centricity.  
• To creatively direct concept designers/graphic designers/artworkers/brand journalists/copywriters harnessing their development and performance, in a manner that assures maximum efficiency and creativity.  
• To upskill both design and copy teams to ensure their output is best in class compared to any other competing agency  
• To manage, supervise, review and audit the work of designers, artworkers and copywriters to ensure the creative level expected of OLIVER is being met.  
• To help drive maximum efficiency, productivity and the maintenance of the highest quality of creative concept, design and artwork.  
• To oversee, manage and review new creative concepts for both new and existing clients.  
• To undertake the design of digital collateral, to the client’s brief and exacting standards and within agreed timeframes.  
• To act as brand guardian to ensure all design collateral produced is faithful to the client’s brand guidelines.  
• To work actively with all internal and external stakeholders to ensure the delivery of the highest level of client service from OLIVER.  
• To collaborate closely with the Leaders to organise and prioritise workload, especially around deadlines.  
• Be flexible to respond to increases in workload/tight deadlines.  
• To build on our strong client relationships and to be the equal creative partner of the Group Account Director to drive new business forward with existing and new clients.  
• Attend company meetings and social events both with OLIVER and with the client.  
• To work with and support the OLIVER team in order to deliver excellent consumer experiences.  
• Some working outside of normal office hours might be required to meet deadlines and strategic objectives.  
• To inspire the team and help them think about innovative and ground breaking creative campaigns for brands across the biz.  

What you will be doing:  

• To work with the GAD and BD to define and implement the creative strategy for the studio.  
• To motivate and influence the creative team to constantly strive for excellence in performance.  
• To proactively monitor the quality of copy & design projects being produced and submitted by leading internal review sessions and seeking feedback from both internal and external stakeholders.  
• To oversee and manage the timely delivery of all jobs / projects going through the studio, always taking into consideration the clients’ requirements and expectations.  
• To investigate, propose and implement innovative ways of delivering creative services to maximise efficiency and productivity.  
• To actively oversee and manage team meetings, forward scheduling meetings and work review meetings.  
• To manage, oversee and coordinate the sharing of knowledge and the facilitation of learning within the team and all other employees to improve business practices, refine processes, aid and promote the development of creative ideas and introduce new services.  
• To organise monthly work / successes / learnings presentations to the wider SMT team to showcase work from the studio/team managed.  
• Attend client meetings, present work, discuss needs and identify opportunities.  
• To assign creative leads and develop accounts and creative teams.  
• To work actively with the workflow / studio manager in coordinating the effective allocation of design resource, facilitating information from colleagues, business managers and staff. In order to provide effective resource support to meet client demands and to cover flexible working, holiday and sick leave requirements in the most economical manner.  
• To act as brand guardian to ensure all design collateral produced by the creative team is faithful to the client’s brand guidelines.  
• To ensure all Unilever digital guidelines, and other mandatory processes and guidelines are always followed by the creative team and to be the final gatekeeper for all creative work before delivery.  
• To work actively with all internal and external stakeholders to ensure the delivery of the highest level of client service from all creative team members.  
• To manage, train and mentor staff and oversee their professional development through the setting of SMART objectives and PDPs, offering knowledge, motivation, support and experience as required, including but not limited to their creative and technical skill, so as to increase productivity, staff retention and enhanced staff morale.  
• With the assistance of Design Team Leaders, ensure all staff members accurately record timesheets and show positive billable utilisation rates within their timesheets..  
• Other ad-hoc duties as and when required.  

What you need to be great in this role:  

The Creative Director will combine first-class design expertise, creativity and thought leadership with commercial acumen and leadership gravitas.  

The Creative Director will:  

• Be hands on with a strong focus on digital.  
• Be experienced in directing complex, commercial, design projects involving senior stakeholders and interdisciplinary creative teams with strong experience across FMCG category.  
• Be highly creative with the ability to generate ideas and practically contribute to copy and design details, demonstrating exceptional pure graphic design and typography skills.  
• Have deep technical design skills in one or more discipline, e.g. Design for Digital, Brand Immersion, Events, User Experience, etc.  
• Have a proven ability to communicate and liaise with all levels in the business.  
• Have a proven ability to influence stakeholders at all levels, including outside the design team.  
• Have a proven ability to effectively manage creative teams.  
• Have Director level written and verbal communication skills, including public speaking.  
• Be proficient in Adobe CC, Microsoft Office and other related software.  
• Be a driven, proactive, helpful, and enthusiastic team player.  
• Have excellent customer relationship skills.  
• Passion for and inquisitive about AI and new technologies  
• Understanding and knowledge of AI tools is beneficial, but ability to learn and digest benefits and features of AI tools is critical. 

Req ID: 17501

#LI-SP1 #LI-Onsite

Role:  Creative Director - Copy

Location:  Mumbai, India

About the role: 

The Creative Director will oversee and direct conceptual and design projects, and will ultimately be responsible for the quality of ideas and the end-to-end design execution of jobs, from brief through to implementation and delivery. The Creative Director will have responsibility for overseeing multiple simultaneous live projects.  

The overall objective is to direct, inspire, lead and support all levels of design and creative talent across the account, defining and advancing a positive and highly productive design culture for OLIVER.  

It is the Creative Director's job:  

• To champion creativity and excellent customer centricity.  
• To creatively direct concept copywriters / brand journalists harnessing their development and performance, in a manner that assures maximum efficiency and creativity.  
• To upskill both design and copy teams to ensure their output is best in class compared to any other competing agency  
• To manage, supervise, review and audit the work of designers, artworkers and copywriters to ensure the creative level expected of OLIVER is being met.  
• To help drive maximum efficiency, productivity and the maintenance of the highest quality of creative concept, design and artwork.  
• To oversee, manage and review new creative concepts for both new and existing clients.  
• To undertake the design of digital collateral, to the client’s brief and exacting standards and within agreed timeframes.  
• To act as brand guardian to ensure all design collateral produced is faithful to the client’s brand guidelines.  
• To work actively with all internal and external stakeholders to ensure the delivery of the highest level of client service from OLIVER.  
• To collaborate closely with the Leaders to organise and prioritise workload, especially around deadlines.  
• Be flexible to respond to increases in workload/tight deadlines.  
• To build on our strong client relationships and to be the equal creative partner of the Group Account Director to drive new business forward with existing and new clients.  
• Attend company meetings and social events both with OLIVER and with the client.  
• To work with and support the OLIVER team in order to deliver excellent consumer experiences.  
• Some working outside of normal office hours might be required to meet deadlines and strategic objectives.  
• To inspire the team and help them think about innovative and ground breaking creative campaigns for brands across the biz.  

What you will be doing: 

• To work with the GAD and BD to define and implement the creative strategy for the studio.  
• To motivate and influence the creative team to constantly strive for excellence in performance.  
• To proactively monitor the quality of copy & design projects being produced and submitted by leading internal review sessions and seeking feedback from both internal and external stakeholders.  
• To oversee and manage the timely delivery of all jobs / projects going through the studio, always taking into consideration the clients’ requirements and expectations.  
• To investigate, propose and implement innovative ways of delivering creative services to maximise efficiency and productivity.  
• To actively oversee and manage team meetings, forward scheduling meetings and work review meetings.  
• To manage, oversee and coordinate the sharing of knowledge and the facilitation of learning within the team and all other employees to improve business practices, refine processes, aid and promote the development of creative ideas and introduce new services.  
• To organise monthly work / successes / learnings presentations to the wider SMT team to showcase work from the studio/team managed.  
• Attend client meetings, present work, discuss needs and identify opportunities.  
• To assign creative leads and develop accounts and creative teams.  
• To work actively with the workflow / studio manager in coordinating the effective allocation of design resource, facilitating information from colleagues, business managers and staff. In order to provide effective resource support to meet client demands and to cover flexible working, holiday and sick leave requirements in the most economical manner.  
• To act as brand guardian to ensure all design collateral produced by the creative team is faithful to the client’s brand guidelines.  
• To ensure all Unilever digital guidelines, and other mandatory processes and guidelines are always followed by the creative team and to be the final gatekeeper for all creative work before delivery.  
• To work actively with all internal and external stakeholders to ensure the delivery of the highest level of client service from all creative team members.  
• To manage, train and mentor staff and oversee their professional development through the setting of SMART objectives and PDPs, offering knowledge, motivation, support and experience as required, including but not limited to their creative and technical skill, so as to increase productivity, staff retention and enhanced staff morale.  
• With the assistance of Design Team Leaders, ensure all staff members accurately record timesheets and show positive billable utilisation rates within their timesheets..  
• Other ad-hoc duties as and when required.  

What you need to be great in this role: 

The Creative Director will combine first-class design & copy expertise, creativity and thought leadership with commercial acumen and leadership gravitas.  

The Creative Director will:  

• Be hands on with a strong focus on digital.  
• Experience of working with international & national brands, having delivered pan-India large-scale campaigns  
• Be experienced in directing complex, commercial, design projects involving senior stakeholders and interdisciplinary creative teams with strong experience across FMCG category.   
• Someone who can think video, content, editorial - very ideas/creative person 
• Good copy hands-on experience - needs to get GenZ and Millennials      
• Be highly creative with the ability to generate ideas and practically contribute to copy and design details, demonstrating exceptional pure graphic design and typography skills.  
• Have deep technical design skills in one or more discipline, e.g. Design for Digital, Brand Immersion, Events, User Experience, etc.  
• Have a proven ability to communicate and liaise with all levels in the business.  
• Have a proven ability to influence stakeholders at all levels, including outside the design team.  
• Have a proven ability to effectively manage creative teams.  
• Have Director level written and verbal communication skills, including public speaking.  
• Be proficient in Adobe CC, Microsoft Office and other related software.  
• Be a driven, proactive, helpful, and enthusiastic team player.  
• Have excellent customer relationship skills.  
• Passion for and inquisitive about AI and new technologies 
• Understanding and knowledge of AI tools is beneficial, but ability to learn and digest benefits and features of AI tools is critical 

Req ID: 17502

#LI-SP1 #LI-Onsite

Role: Senior Account Manager 

Location:  Mumbai, India 

About the role: 

OLIVER is a rapidly expanding creative services agency with a twist – we provide our clients with bespoke dedicated agencies that operate from within their offices. We are building a team of individuals who have the ability and confidence to learn on the job and help the client transform their marketing capabilities. 

The Senior Account Manager is responsible for running the day-to-day operations in the studio. You are responsible for liaising with the Clients and internal teams to ensure the on-time, on-brief delivery of high- quality digital projects. As the Senior Account Manager, you will be leading project delivery, from ideation to execution, for a number of brands, working with multiple internal and external teams. You will support business growth by ensuring that projects are delivered on-time, within budget and to the highest quality standards. You will also work closely with the Account Director and Business Director to ensure that the Clients are happy, and to look for up-selling opportunities. 

What you will be doing: 

• Responsible for the day-to-day execution of accounts, from an operational, output, Client, and team management perspective 
• Accountable for the delivery of the growth and achievement of growth targets 
• Accountable for receiving positive Client feedback for all projects delivered 
• Manage and develop positive Client relationships 
• Manage and develop junior team members 

What you need to be great in this role:  

• 5 years of experience from outside of the studio 
• Minimum 2 years of experience in Account Management level 
• Experience of managing multiple teams and skill sets 
• Evidence of growth 
• Record of re-signing accounts 
• Self-motivated, working with little supervision 
• Collaborative team player, open minded and non-political 
• Proven ability to communicate and liaise with junior to senior-levels in the business 
• Discrete about all confidential and personal information 
• Driven, proactive, helpful, and an enthusiastic team player 
• Financial rigor and business acumen 
• Quality of being extremely thorough and accurate 
• Clear understanding of all OLIVER products 
• Demonstrable leadership abilities 
• Passion for and inquisitive about AI and new technologies 
• Understanding and knowledge of AI tools is beneficial, but ability to learn and digest benefits and features of AI tools is critical 

Req ID: 17497

#LI-DB1 #LI-Onsite

Job Title:  Project Manager 

Location: Mumbai, India

About the role: 

Are you looking for an opportunity to innovate with brands? Involving the development of strategy, creative concepts, content and campaign implementation? This role will be underpinned by passion and ambition, and those with experience in leading digital content and social campaigns within a creative agency will have an advantage. 

The Project Manager is responsible for running creative and production processes and to drive a project from brief to delivery. They work with the Account Manger and Resourcing Team to schedule projects and resource and help source the right talents, both internally and externally, to fulfill projects to the highest standards. They have a good understanding of digital disciplines, and are confident working in agency teams. They create timing plans and budgets within our Traffic system, assume responsibility for the review and approval process of creative output and ensure the projects they own, run on time and on budget. 

You will need to be great with creative teams and account teams alike, hard working and passionate about creative and producing the best product you can. Process is key, and someone who really respects and understands that, although creative needs freedom, it also needs to follow a framework and process to allow it to thrive. 

This role will be underpinned by passion and ambition, and those with experience in running digital content and social campaigns within a creative agency will have an advantage. What we want to see is a proven track record of producing multiple complex projects. You should have meticulous attention to detail, understand the importance of the profitability of your projects for the agency and you will have proven yourself as a safe pair of hands on the day-to-day running of multiple prestigious projects. 

Most important, this role requires a courteous, positive and high-energy individual with great people skills. We value hard work, and we want to have fun doing it.   

  
What you will be doing: 

Project Set Up: 

• Taking overall ownership of integrated creative projects from brief to fulfillment. 
• Working closely with strategy and account teams in preparing advertising strategy and milestones for the client. 
• Liaising with clients to determine campaign scope and produce estimates and schedules. 
• Identifying, exploiting and managing ad hoc opportunities when they arise. 
• Working with account teams to agree and create timing plans and estimates within our internal Traffic system. 
• Estimating complex, cross-platform projects. 

 Project Delivery: 

• Schedule projects in line with the correct internal resource and help to source external resource where necessary. 
• Ensure projects follow the agency process and are completed on time and on budget. 
• Work closely with Digital / Print Producers to unify skills needed to execute integrated campaigns. 
• Motivate and manage teams under tight deadlines. 
• Educate and manage internal stakeholders in relevant production processes where necessary. 
• Drive efficiency and creative excellence at all times. 

Reporting 

• Provide job reporting to the Group Account Director on a regular basis to ensure projects are running correctly, to budget and schedule. 
• Ensures they understand how to report and manage operational income for their projects in a timely and accurate manner. 
• Escalates any queries concerning invoicing, or estimates provided by the studio on their projects to GAD. 

What you need to be great in this role: 

• Experience managing digital and integrated campaigns in a creative and production agency. 
• Be unafraid to ask questions and have an innate ability to identify and manage project risk. 
• Strong track record in executing campaigns across multiple platforms. 
• Used to leveraging the experience of video and photography Producers as part of a holistic approach to campaign execution. 
• Previous experience of Project Budget Management and Scheduling. 
• Previous experience of Resource and Production services sourcing. 
• Excellent client engagement skills with the ability to proactively organise and influence clients and build strong and effective working relationships. 
• Have a positive, can-do outlook, willing to leverage past experience to provide the best solution for each project you own. 
• Be willing to share your experience where relevant and when it adds to the offering to the client. 
• Be financially conscientious when managing the delivery of a project ensuring all relevant parties are aware of financial implications of delays, additional amends and re-briefs. 
• Be able to verify the qualitative and quantitative output of a project against the project objectives. 
• Act as the first line of contact and digital expert for the Client and Account Mangers in the life cycle of a digital project. 
• Understanding of how to integrate with a client-side team whilst maintaining a top tier agency service. 
• Knowledge of creating content for CMSs and E-commerce would be a bonus. 
• Passion for and inquisitive about AI and new technologies  
• Understanding and knowledge of AI tools is beneficial, but ability to learn and digest benefits and features of AI tools is critical 

Req ID: 17495

#LI-DB1 #LI-Onsite

More about the role:

Burson Group India is looking for a Public Relations Manager for our Mumbai Office. The individual will join our client servicing team and work with the Pharma, Health & Wellness Practice. For this requirement we are looking for a manager with good understanding of the Healthcare sector.

As a PR Manager, you are expected to support day-to-day client activities and provide guidance to junior team members through ongoing counsel and effective delegation. You will contribute to Burson’s performance by managing client relationships and integrated communication (IC) programs, satisfying, and delighting clients, helping, generate new business and growing existing accounts. You are required to support our corporate strategy and your practice or office to help ensure superior client service, a winning culture and profitability.

What you'll do:

Client Service

• Stay current on your clients’ businesses, industries and competitors and use your knowledge to develop comprehensive, strategic, and integrated communications programs that complement the client’s business objectives and deliver results.
• Act as a day-to-day client leader and maintain a clear and consistent communication channel between the client and the account team.
• Be actively involved and oversee quality implementation for one or a group of accounts within time and budget constraints.
• Manage client relationships and be the client’s key contact, counselor, and strategic thinker.
• Timely Decision Making – The ability to identify a problem and find solutions. Makes decisions in a timely manner, using available information and under tight deadlines.
• Have strong verbal and written communication skills including development of various types of materials such as Q&A, key messages, holding statements, press release etc.
• Be able to support the senior managers and leaders in resolving client issues.
• Maintain a strong rapport with journalists/bloggers/media members who cover your clients’ industries and businesses to optimize channels.
• Help develop media strategies, write pitch letters, and respond to media queries.
• Stay updated on social media channels, trends and analytical tools and make recommendations to strengthen our capabilities.
• Support the digital media strategy implementation.
• You must possess a strong familiarity with how Generative AI tools are used across communications programmes, especially in planning, research, ideation, content creation, and daily operations.

Business Development:

• Support the Directors and other senior leaders to identify new business opportunities within existing and potential clients.
• Be proactive during new business brainstorms and take ownership of portions of new business proposals under the guidance of Directors and senior leaders.

Talent Management:

• Coach and mentor junior team members and help them grow within the organization and are able to add value to the client and the team.
  bursonglobal.com
• Create an inclusive and welcoming environment that engages all individuals without bias and demonstrate flexibility in a changing work environment.
• Provide on the job training to new team members on day-to-day tasks, delegate tasks to junior team members with clarity and oversee quality implementation within specified timelines.
• Provide continuous constructive feedback, keep immediate superiors briefed on team member performance ensuring recognition of good performance and resolution of concerns in a timely manner.

Financial Management:

• Record time in Maconomy and make supervisors aware of your time spent so our business can be managed profitably.
• Ensure all activities carried out for clients are properly documented and budget and status reports are submitted.
• Follow agency procedures for client budgets, budget tracking, contract approval and billing rates and allocate resources for agency profitability.
• Manage vendor relationships, costs, and invoicing.

Agency Responsibilities:

• Use Burson’s intranet and resources; keep your profile updated.
• Be a brand ambassador and help in recruiting top talent by knowing our capabilities network.
• Adhere to Burson’s confidentiality and disclosure agreements and code of ethics/conduct.

Experience that contributes to success:

• 4+ years of experience in Public Relations. Prior work experience of Pharma, Health & Wellness Practice
• Degree in Communications or related discipline.

About WPP Media  

WPP is the creative transformation company. We use the power of creativity to build better futures for our people, planet, clients and communities. For more information, visit wpp.com.  

WPP Media is WPP’s global media collective. In a world where media is everywhere and in everything, we bring the best platform, people, and partners together to create limitless opportunities for growth. For more information, visit wppmedia.com  

At WPP Media, we believe in the power of our culture and our people. It’s what elevates us to deliver exceptional experiences for both our clients and each other. In this role it will be critical to embrace WPP & WPP Media’s shared core values:  

• Be Extraordinary by Leading Collectively to Inspire transformational Creativity.  
• Create an Open environment by Balancing People and Client Experiences by Cultivating Trust.  
• Lead Optimistically by Championing Growth and Development to Mobilize the Enterprise.  

  
Reporting of the role  

This role reports to: Business Director - Client Services

-Client Services

3 best things about the job:  

1.Working for the fastest growing client, it provides and asks for unusual approach to the traditional media  

2.Attain strong understanding of cross channel media strategy by working on fastest growing and diversified category  

3.Be an architect with strong business outcome focus. Collaboration across the board – with teams from offline to online planning, ideation and deployment

In this role, your goals will be:
In three months:  

• Understand the category and brand objectives for the year
• Understand and take initiative towards agencies goal for the year.

In six months:  

• Successfully lead the account and engage with the client on brand’s media approach
• Initiated & delivered at least 2 key projects
• Understands the In-house products/software’s very well to demonstrate the same during client conversations

In 12 months:  

• Worked on Award entries
• Built high credibility with the team & client

What your day job looks like :  

• Provide strategic communications & planning leadership on your set of brands
• Help build effective media interventions on the back of strong Communication planning
• Act as a senior level contact for the client and have a strong understanding of cross channel media strategy. Should be able to lead strategic conversations on Media and communication planning
• Be responsible for the planning team career development & progression in the team
• Develop creative ideas and disruptive communication innovations for the client, aligned with their business, customer, and brand goals.

Skills and Experience 

• Hand on experience on FMCG.
• Expertise on TV planning
• Working knowledge of digital platform
• Good in communication and ability to present well
• Would prefer candidates from agencies.
• Persuasiveness
• Pro-activeness
• Communication skills
• Stake holder management
• Makes good presentations

Minimum qualifications:  

• Minimum 4-7 Years of experience handling offline and Digital 
• Experience in handling FMCG clients in top agencies is preferred
• E-commerce and digital is musts have
• MBA - Marketing

Life at WPP Media & Benefits  

Our passion for shaping the next era of media includes investing in our employees to help them do their best work, and we’re just as committed to employee growth as we are to responsible media investment. WPP Media employees can tap into the global WPP Media & WPP networks to pursue their passions, grow their networks, and learn at the cutting edge of marketing and advertising. We have a variety of employee resource groups and host frequent in-office events showcasing team wins, sharing thought leadership, and celebrating holidays and milestone events.   

WPP Media is an equal opportunity employer and considers applicants for all positions without discrimination or regard to particular characteristics. We are committed to fostering a culture of respect in which everyone feels they belong and has the same opportunities to progress in their careers.  
  
We believe the best work happens when we're together, fostering creativity, collaboration, and connection. If you require accommodations or flexibility, please discuss this with the hiring team during the interview process.  

Please read our Privacy Notice (https://www.wppmedia.com/pages/privacy-policy) for more information on how we process the information you provide.  

While we appreciate all applications received, only those candidates selected for an interview will be contacted.  

About DoubleVerify 

DV is the leader in digital performance solutions, helping our advertiser and agency partners Verify the quality of their digital campaigns, Optimise to improve performance and Prove that they’re achieving their business outcomes, through unbiased 3rd party data and analytics. DV’s mission is to be the definitive source of transparency and data-driven insights into the quality and effectiveness of digital advertising for the world’s largest brands, agencies, publishers, and digital ad platforms.  Since 2008, DV has helped hundreds of Fortune 500 companies gain the most from their media spend by delivering best-in-class solutions across the digital advertising ecosystem, helping to build a better industry. Learn more at www.doubleverify.com.

What you’ll do

The Account Manager is responsible for servicing all aspects of customer accounts and relationships, a critical role. You will oversee all aspects of campaigns across kick-off, implementation, launch, reporting, remediation, and billing. The Account Manager will work closely and collaboratively with Sales, Implementation, Product Management, Engineering, and Finance teams to deliver world class customer service and solutions to the market.  The Account Manager plays an integral role in recommending and implementing strategies for driving ongoing client product needs and will be responsible for educating customers about all aspects of the DoubleVerify product suite, and how products can be leveraged to meet their goals and objectives. This is a hybrid working set-up whereby you will be expected to come into the Mumbai office three days a week.

• Responsible for proactively managing the day-to-day Agency and Advertiser relationships of assigned accounts.
• Provide strategic and tactical client service to a complex, high touch customer base.
• Proactively oversee assigned portfolios, identifying growth opportunities within the existing client base.
• Hands on management of client business processes including, but not limited to onboarding and implementation, reporting and proactive remediation, and billing.
• Ensure the quality of services and solutions, including satisfactory resolution of all support requests, and troubleshooting of all reporting, ad-serving, or data issues.
• Organize and conduct kick-off and on-going calls with clients and internal teams to understand campaign deliverables.
• Compile performance evaluations for each client, highlighting the DoubleVerify value proposition throughout.
• Monitor and report campaign performance to ensure delivery and billing and extracts insight from reports.
• Facilitate and ensure contract billing process is administered with quality in a timely manner.
• Successfully manage customer expectations throughout the campaign lifecycle.
• Develop and maintain strong, active relationships with clients at both senior and mid-management levels.
• Finesse sometimes complicated relationships across Advertisers, Agencies, Networks, Publishers, and 3rd Party Technology partners.
• Participate in client meetings to understand partner goals and objectives.
• Manage and/or participate in ongoing process improvement initiatives.
• Close the feedback loop internally by providing customer insights on ways DoubleVerify may improve products and services.
• Other responsibilities may be required such as attending offsite meetings, conferences or industry events, etc. as necessary.
• Special projects as identified by management

Who you are

• Experience in Sales or Account Management with a deep understanding of the online advertising industry.
• Bachelor’s Degree or equivalent/higher level of education.
• Exceptional command of Microsoft Excel and PowerPoint.
• Direct experience working at one or more of the following: advertising agency, publisher, ad network or demand side platform.
• Experience with Ad Serving technology
• Comprehensive understanding of the online media marketplace.
• Experience managing online media products and technologies such as experience with creative trafficking, campaign management, or ad serving.
• Self-motivated, independent thinker and a team player, who will hit the ground running.
• Proven ability to handle multiple deliverables with tight deadlines, manage competing priorities, and consistently perform in high pressure environments.
• Outstanding written and verbal communication skills, capable of conveying issues clearly, making points concisely and ensuring successful overall communication channels.
• Ability to interact and communicate effectively with all levels of management including senior executive level. 
• Organized with a rigorous attention to detail, drive for excellence, and a positive “can-do” approach.
• This is a Hybrid position with 3 Days in the Mumbai Office per week and 2 WFH Days.

The successful candidate’s starting salary will be determined based on a number of non-discriminating factors, including qualifications for the role, level, skills, experience, location, and balancing internal equity relative to peers at DV. This role will also be eligible for bonus/commission (as applicable), equity, and benefits. 

Not-so-fun fact: Research shows that while men apply to jobs when they meet an average of 60% of job criteria, women and other marginalized groups tend to only apply when they check every box. So if you think you have what it takes but you’re not sure that you check every box, apply anyway!

• Lead a team of Sales Engineers in across India
• Responsible for recruiting and hiring top SE’s as we expand our coverage
• Responsible to enable the SE’s in the region.
• Provide Technical Leadership and direction to the Sales Teams in the Region to help them build technology solutions for our customers and prospective customers.
• Assist in the analysis, design and development of fully integrated technology solutions.
• Demonstrate technical leadership and subject matter expertise on Rubrik’s products, distributed architectures, file systems, and competitive storage offerings in the SAN product space.
• Act as technical expert and consultant to develop and propose solutions that meet the technology and business requirements of assigned customers.
• Make technical and sales presentations to customer's technical staff and senior management.
• Serve as a trusted technology advisor to customers and serves as an internal resource on technical issues or specific business applications within an assigned market segment.
• Successfully build relationships with the account team, partners and customers in support of sales team objectives and engages and leverages corporate resources, abilities, budgets and personnel as appropriate.

• 5 years plus of sales engineering management experience preferably in a cyber security, software or data center environment.
• Driven – need for success, highly energetic with a strong hands-on, “can do” approach.
• Technical knowledge in cloud data management, backup and disaster recovery and data analytics.
• Entrepreneurial - willing to go the extra mile, strong work ethic, resourceful, “get it done” attitude
• Strives in moving in a fast-paced environment; including handling multiple calls/demos per day with immediate follow up.
• A high level of business acumen and experience working with Cx0 level personnel, bringing technology solutions to solve business challenges.
• Smart, adaptable and open-minded
• Bachelor’s degree required or equivalent experience

About the Role

Crunchyroll is seeking a Senior Manager, CRM Marketing to lead localized CRM engagement for India and MENA—two of our fastest-growing regions. Based in Mumbai or Hyderabad, this role will own the CRM campaign calendar for the region, balancing high-velocity title moments and catalog beats while bringing our biggest anime moments to life across owned channels.

You will plan and execute high-impact, fan-first campaigns that support title launches and catalog discovery—including new season/series drops, dub drops, mid-season arcs, and finales for top-tier titles. Success in this role requires strong segmentation and analytical judgment, plus the ability to translate IP into messaging that creates an emotional connection with fans.

You'll also act as a subject matter expert for India and MENA, championing transcreation and locally resonant storytelling (not just translation), cultural nuance, and fan-first engagement. You'll partner closely with our global Lifecycle Marketing team that owns always-on lifecycle journeys; in this role, you will serve as a regional advisor and ensure key title moments and local insights are reflected in the broader lifecycle strategy.

What You'll Do

• CRM Campaign Calendar Ownership: Own the CRM campaign calendar for India and MENA across tentpole releases, seasonal beats, and catalog programming, aligning timing, targeting strategy, and channel plans with local and global priorities.
• Go-to-Market Campaigns: Collaborate with regional marketing, brand, programming, and curation teams to design localized go-to-market moments for major content launches, seasonal events, partnerships, and fan activations.
• Segmentation & Audience Strategy: Apply best practices in personalization and segmentation to build targeted campaigns informed by fan behavior, affinities, regional nuances, and language/dub preferences. Partner with Data Science and Growth teams to refine audience definitions, identify opportunities, and improve precision over time.
• Regional Market Expertise: Serve as Crunchyroll's CRM market lead for India and MENA, advising on cultural nuances, local market behaviors, channel norms, and fan engagement opportunities.
• Localized Lifecycle Strategy: Provide regional inputs into India and MENA lifecycle journey strategies across acquisition, onboarding, engagement, retention, and winback, working closely with our Lifecycle Marketing team. Ensure best practices in personalization, segmentation, and lifecycle orchestration.
• Marketing Technology Ownership: Lead campaign execution and performance optimization in partnership with Operations, Martech, and Data Analytics; manage CRM initiatives within Braze (or similar) across email, push, in-app, notification center, and relevant messaging channels, ensuring excellence in configuration, QA, measurement, and reporting. Own content-triggered messaging strategy that supports title moments and engagement in alignment with lifecycle standards and guardrails.
• Cross-Functional Partnership: Work with Regional Marketing, Product, Brand, Content, Creative, Data Science, and GTM teams to create cohesive fan experiences and ensure lifecycle campaigns align with both local and global priorities.
• Performance & Optimization: Analyze CRM campaign performance, identify opportunities, and apply insights to continuously improve effectiveness and fan impact through test-and-learn approaches, including cohort analysis and incrementality-minded measurement.
• Innovation & Experimentation: Stay ahead of market dynamics and messaging ecosystems (mobile-first behaviors, regional languages/Hinglish, WhatsApp norms, payment behaviors, and device/telco ecosystem nuances) to evolve CRM campaign strategy and execution.

About You

We get excited about candidates who bring:

• 8+ years of experience in CRM, retention, or subscriber engagement marketing, ideally within streaming, digital subscription, gaming, e-commerce, or entertainment.
• Strong experience with Braze (or comparable orchestration platforms) with a focus on campaign planning/execution, segmentation, triggers, and multi-channel delivery.
• Deep knowledge of Indian and MENA consumer behaviors, digital marketing platforms, and messaging ecosystems (especially WhatsApp, UPI-driven funnels).
• Strong creative acumen and storytelling ability—capable of translating IP into fan-first messaging that builds emotional connection and drives action.
• Strong analytical skills to interpret performance data, develop insights, and translate them into targeting and creative optimizations.
• Proven ability to collaborate across regional and global teams in a fast-paced, matrixed environment.
• Passion for anime, entertainment, or fan-first brands is highly valued.
• Additional proficiency in relevant regional languages is a plus.
• Bachelor's degree in Marketing, Business, or related field.

About the Team

Our Lifecycle Marketing team designs personalized journeys that drive fan connection, engagement, and loyalty. Through data-driven insights and creativity, we activate the right experiences at the right time across channels—helping anime fans feel seen, understood, and inspired by Crunchyroll.

Overview: 

The Client Service team connects Guidepoint’s clients with subject-matter experts to better inform their business decisions. They take the time to understand each client’s specific research needs and deliver the experts closest to the topic, often within hours. 

Play a vital role in Guidepoint’s success. 

Who We Are: 

• Team-oriented and collaborative 

• Hard-working professionals who strive for excellence 

• Built-in mentorship to help you drive and improve your project management and customer service skills, to deliver excellent results for clients 

• Hands-on leadership to help you develop your career and provide opportunities for upward mobility within Guidepoint 

• Guidepoint is passionate about your career growth: Check out our Client Service Career Trajectory 

What You’ll Do: 

Primary Objectives 

• Manage and retain existing client accounts 

• Penetrate multiple users 

• Provide excellent customer service 

• Grow client accounts 

• Send multiple screened, quality advisors per project asap 

• Contact client to obtain new projects 

• Push events, teleconferences or new advisors 

• Penetrate userbase 

• Convert Trials to full clients through excellent service during trial period  

Key Responsibilities 

Project Management 

• Understand client requests and create outline with screening questions 

• Conduct topical and company research for projects 

• Contact client to clarify project if needed  

• Communicate scope of project to assigned junior project managers (if applicable) 

• Execute and complete projects within discussed timeline 

• Properly qualify advisors before sending bios to clients 

• Promptly close out projects when finished (and keep status icons on projects up to date) 

• Gather client feedback for quality control, service improvement ideas, and to determine if more work is needed 

• Be cost effective – monitor hourly rate, minimize prep time payments and negotiate appropriately with Advisors 

• Inform Team Lead of difficult projects taking longer than 48 hrs 

Client Management 

• Build relationships with clients to encourage new and repeat business opportunities 

• Engage new users through invitations to events, proactive push, periodic phone calls, etc. (multiple users increases client stickiness) 

• Work with Sales/RMs to keep abreast of status of client and any updates to contract/usage 

• Interact with sales to onboard new clients and educate them on our service and offerings 

• Research and know the client:  obtain client coverage list and/or holdings list if at all possible 

• Develop Account Plan by mapping out steps to grow the account over time 

• Handle client issues in a timely manner (alert Team Lead of any major problems that arise) 

• Monitor client activity monthly: research any drop-offs in usage and find ways to increase usage 

• Attend and participate in meetings or calls with clients as requested by sales or Vertical Director 

• Actively participate in Trials 

Advisor Management 

• Liaise with Associates to custom recruit for projects as needed 

• Develop relationship with industry advisors (often leads to referrals, and timely follow-up) 

• Edit profiles before sending to client (if necessary) 

• Record newly uncovered advisor information or expertise in Advisor profiles 

• Respond promptly to advisor responses, queries, problems, etc. 

• Follow Advisor Rate Change guidelines 

• Keep eye out for new recruiting ideas or new recruiting resources 

Push/Sales 

• Proactively notify clients of advisors that they might want to speak with 

• Work with sales to determine who pushes events/teleconferences 

• Market/communicate all product offerings to client (surveys, events, etc) on a regular basis 

• Identify idle users and develop engagement plan 

Training, Evaluation, Staffing 

• Train new Associates on proper recruiting techniques, and project execution. 

• Manage daily activities of Associates (if available) 

• Monitor Associates’ work to ensure quality 

• Interview candidates as needed 

• Contribute to the development of training materials when needed 

• Keep Vertical Director updated on training/progress/performance of assigned JPM (if applicable) 

Compliance 

• Know and follow compliance procedures 

• Be knowledgeable of and follow any client-specific compliance procedures 

• Screen request for compliance “red flags” and communicate them to Guidepoint Counsel 

• Understand and explain Guidepoint Advisor T&C when necessary 

• Communicate any other issues to GPG counsel 

Team Participation 

• Attend and participate in Team meetings and networking events 

• Serve as back up for team colleagues when out of the office 

• Complete additional projects and tasks as directed by Team Lead 

• Contribute to development and maintenance of productive and collaborative environment for team 

• Share best practices with team members 

What You Have: 

• Bachelor’s/Master's degree and a strong academic record required 

• Desire to work in a client facing project management role that is KPI and metrics-driven  

• Ability to work in a fast-paced, results-oriented environment 

• Excellent time management and organizational skills 

• Outgoing personality with the ability to speak with people at all professional levels 

• Intellectual curiosity and desire to learn 

• Excellent written and verbal communication skills 

• Demonstrated ability to work both individually and as part of a team 

• Fluency in English is a must 

What We Have: 

• Competitive compensation 

• Employee medical coverage 

• Central office location 

• Entrepreneurial environment, autonomy, and fast decisions 

• Casual work environment 

About Guidepoint 

Guidepoint is a leading research enablement platform designed to advance understanding and empower our clients’ decision-making process. Powered by innovative technology, real-time data, and hard-to-source expertise, we help our clients to turn answers into action. 

Backed by a network of nearly 1.75 million experts, and Guidepoint’s 1,600 employees worldwide we inform leading organizations’ research by delivering on-demand intelligence and research on request. With Guidepoint, companies and investors can better navigate the abundance of information available today, making it both more useful and more powerful. 

At Guidepoint, our success relies on the diversity of our employees, advisors, and client base, which allows us to create connections that offer a wealth of perspectives. We are committed to upholding policies that contribute to an equitable and welcoming environment for our community, regardless of background, identity, or experience. 

#LI-VD1 

#LI-HYBRID 

Role

We are looking for an experienced Senior Manager, Sales Engineering to join our Sales Engineering team, reporting to the Senior Director, Sales Engineering. This is a hybrid role based in Mumbai, India. You will join a global group of professionals passionate about delighting customers and driving a secure, cloud-enabled digital future as a leader in cloud security. You will demonstrate the power and agility of Zscaler cloud transformation by aligning with regional leadership and engineering to deliver strategic solutions that solve complex customer challenges.

What you’ll do (Role Expectations)

• Partner with Regional Directors, product, and engineering teams to close deals and deliver high-impact strategic solutions for customers and partners
• Recruit, mentor, and develop a high-performing Sales Engineering team within the geography
• Collaborate with sales leadership and customers to design and present comprehensive business solutions
• Contribute directly to product development and enhancements for existing solutions based on market feedback
• Support Geo Account Executives throughout the entire opportunity sales lifecycle

Who You Are (Success Profile)

• You thrive in ambiguity. You're comfortable building the path as you walk it. You thrive in a dynamic environment, seeing ambiguity not as a hindrance, but as the raw material to build something meaningful.
• You act like an owner. Your passion for the mission fuels your bias for action. You operate with integrity because you genuinely care about the outcome. True ownership involves leveraging dynamic range: the ability to navigate seamlessly between high-level strategy and hands-on execution.
• You are a problem-solver. You love running towards the challenges because you are laser-focused on finding the solution, knowing that solving the hard problems delivers the biggest impact.
• You are a high-trust collaborator. You are ambitious for the team, not just yourself. You embrace our challenge culture by giving and receiving ongoing feedback—knowing that candor delivered with clarity and respect is the truest form of teamwork and the fastest way to earn trust.
• You are a learner. You have a true growth mindset and are obsessed with your own development, actively seeking feedback to become a better partner and a stronger teammate. You love what you do and you do it with purpose.

What We’re Looking for (Minimum Qualifications)

• Extensive experience in presales (typically 15+ years) with a background in managing Sales Engineering teams (typically 3-5 years)
• Proven ability to enable and lead teams in delivering high-quality product and solution demonstrations
• Expert-level experience refining key sales engineering processes, including discovery, technical qualification, and proof-of-value

What Will Make You Stand Out (Preferred Qualifications)

• Experience promoting complex products and business solutions at major conferences, forums, and seminars
• Active participation in regional industry events or organizations as a recognized thought leader

#LI-Hybrid

#LI-SP4

About Salary Finance

Salary Finance is one of the UK’s fastest growing free employee benefits.

Who we are:

Salary Finance has grown from an idea in 2015 to a breakthrough FinTech platform and movement today. We support a community of 4M employees across 575 clients (inc 20% of the FTSE 100) in the UK and US, and provide a suite of financial employee benefits, to help employees improve their financial health and happiness. Our platform provides salary-linked savings, loans, pay advances, insurance and financial education. We are a company with 200 brilliant and passionate colleagues in 3 countries and to have the backing of great investors (Blenheim Chalcot, Legal & General, Experian, Goldman Sachs, Royal London) with £100M in equity and £500M in debt funding raised to-date.

Our social mission is deeply intertwined with our expertise in financial technology. All of the benefits we offer—simple savings, early access to earned pay, affordable loans, and insurance—are fully accessible via our custom-built digital platform. This allows us to deliver the simplest, quickest, and most secure customer journeys possible.

We have received 70+ recognitions for our products and societal contributions. Among them, we are particularly proud to have been recognized as ‘Responsible Business of the Year’ by The Prince’s Responsible Business Network (BITC), in addition to being awarded ‘Best Financial Wellbeing Provider’, ‘Ethical Financial Services Provider of the Year’ and ‘Consumer Champion of the Year’ in 2020 alone.

The role

As a Customer Service Associate at Salary Finance, you will be a crucial part of our customer operations team, ensuring that our regulatory communications are handled efficiently, and our customers receive exceptional support. You will collaborate closely with the Customer Service Manager and the London customer operations team, contributing to the development and enhancement of our customer service processes.

Key Responsibilities:

• Respond promptly and professionally to customer inquiries via live chat and email, ensuring a seamless and positive customer experience.
• Diagnose and resolve customer queries related to loan applications, payments, and account updates.
• Interpret and explain company policies, financial products, and service terms accurately to customers.
• Maintain detailed and accurate records of all customer interactions and resolutions in the CRM system.
• Prioritize and escalate unresolved or complex issues to relevant departments (e.g., tech support) in a timely manner and follow up diligently, providing regular status updates to customers.
• Troubleshoot basic technical issues (e.g., login problems, document upload errors) and collaborate with the tech team to report and resolve system-related issues.
• Ensure compliance with data protection regulations (e.g., GDPR) when handling sensitive information.
• Adhere to standard operating procedures (SOPs) and service-level agreements (SLAs) to meet performance benchmarks.
• Identify recurring customer issues and share insights with the operations and product teams for process improvements.
• Suggest enhancements to FAQs or knowledge base articles to reduce repetitive inquiries.
• Promote customer retention by delivering exceptional service and building trust.
• Share best practices and customer insights with colleagues to enhance team performance.
• Participate in training sessions to stay updated on product changes, new processes, and compliance guidelines.

About you

The ideal candidate will have a track-record in delivering results in a fast-moving business and hence be comfortable with change and uncertainty. Excellent stakeholder management experience is essential to being successful in this role.

Required Skills:

• You enjoy interacting with customers daily, both over the live chat and by email You have an upbeat approach and can think on your feet.
• You have exceptional organisational and time management skills, the ability to perform smoothly and consistently in a fast-paced environment.
• You are a detail-oriented perfectionist who loves to take on a complex task and gets it done, every time.
• You are passionate about technology and social impact and want to help build a business that delivers a meaningful difference to society.
• You are resilient, empathetic, collaborative, and self-motivated.
• You have experience in a customer or client facing environment.
• You delight in solving problems and going above and beyond to treat customers fairly and leave them feeling valued.
• You have excellent communication skills and can present complex details, concepts, and information in an easy-to-understand format.
• You have an intermediate knowledge of Google Sheets and Excel and able to Manipulate data.

Preferred Skills:

• Customer service experience in a financial services, technology, or employee benefits company.
• Experience of working in a regulated environment.
• You are familiar with CRM systems Knowledge of G Suite Advanced Excel skills.
• You have knowledge of TCF, the Data Protection Act/GDPR, CCA and Anti Money Laundering procedures.

Education Qualification:

• High School Diploma and Above.

About Blenheim Chalcot

Blenheim Chalcot is one of the leading venture builders in the world. We have been building exciting and disruptive businesses for over 26 years across sectors including FinTech, EdTech, GovTech, Media, Sport, Charity and more. These companies are all GenAI enabled and are some of the most innovative companies in the UK and increasingly around the world.

The BC team in India has been instrumental to the growth and success of Blenheim Chalcot. Established in 2014, Blenheim Chalcot India serves as a pivotal launchpad for those aiming to make a difference in the realm of innovation and entrepreneurship.

Blenheim Chalcot India is driven by a mission to empower visionaries to lead, innovate, and build disruptive solutions. We support our diverse portfolio of ventures and create impactful solutions that shape global trends. We provide a range of services to help new business get off the ground, including technology, growth (marketing and sales), talent, HR, finance, legal and tax, plus so much more!

One of our FinTech ventures, Salary Finance is scaling fast and we’re looking to hire high energy, motivated and curious talent to support them on that journey!

About Salary Finance

Salary Finance is one of the UK’s fastest growing free employee benefits.

Who we are:

Salary Finance has grown from an idea in 2015 to a breakthrough FinTech platform and movement today. We support a community of 4M employees across 575 clients (inc 20% of the FTSE 100) in the UK and US, and provide a suite of financial employee benefits, to help employees improve their financial health and happiness. Our platform provides salary-linked savings, loans, pay advances, insurance and financial education. We are a company with 200 brilliant and passionate colleagues in 3 countries and to have the backing of great investors (Blenheim Chalcot, Legal & General, Experian, Goldman Sachs, Royal London) with £100M in equity and £500M in debt funding raised to-date.

Our social mission is deeply intertwined with our expertise in financial technology. All of the benefits we offer—simple savings, early access to earned pay, affordable loans, and insurance—are fully accessible via our custom-built digital platform. This allows us to deliver the simplest, quickest, and most secure customer journeys possible.

We have received 70+ recognitions for our products and societal contributions. Among them, we are particularly proud to have been recognized as ‘Responsible Business of the Year’ by The Prince’s Responsible Business Network (BITC), in addition to being awarded ‘Best Financial Wellbeing Provider’, ‘Ethical Financial Services Provider of the Year’ and ‘Consumer Champion of the Year’ in 2020 alone.

What we can offer you

• Be part of the World’s Leading Digital Venture Builder
• Have the opportunity to be a part of and learn from the incredible diverse talent in BC
• Be exposed to the right mix of challenges, within a culture that promotes continuous learning and development and opportunity to work with Gen AI
• A fun and open, if a little cricket obsessed, atmosphere – we own the Rajasthan Royals IPL team!
• 24 days of annual leave &10 public holiday days
• Private Medical for you and your immediate family & Life Insurance for yourself

Important

At Blenheim Chalcot, we strive to create an environment where differences are not only accepted but greatly valued; where everyone can make the most of their capabilities and potential. We promote meritocracy, competence and the sharing of ideas and opinions. We are driven by data and believe the diversity, agility, generosity, and curiosity of our people is what sets us apart as an organisation. Our strong commitment to a culture of inclusion is evident through our constant focus on recruiting, developing and advancing individuals based on their skills and talent.

Position Summary

We are hiring a Senior Business Development Manager — Cybersecurity for Gruve’s AI Security practice. This is a pure hunter role focused on net new logo acquisition across India’s enterprise and GCC ecosystem, driving outbound pipeline, engaging C-suite stakeholders, and closing complex deals.

You will sell Gruve’s end-to-end AI Cybersecurity services. The role requires a self-driven individual with strong executive access and enterprise cybersecurity sales experience.

Key Responsibilities

Pipeline & Prospecting

• Build and own pipeline entirely through outbound channels (cold outreach, networking, events, referrals, partner ecosystem)
• Identify and prioritise target accounts across India enterprise and GCCs (BFSI, tech, pharma, manufacturing)
• Map buying committees and engage key stakeholders such as CISOs, CTOs, and VP Security

Sales Execution

• Own full sales cycle from first contact to deal closure independently
• Lead discovery, solutioning, proposal development, negotiation, and executive alignment
• Sell AI security services and business outcomes (not products)
• Position Gruve’s integrated AI Security portfolio as a strategic advantage
• Respond to RFPs and build customized, value-driven proposals

Market & Account Intelligence

• Develop strong understanding of India enterprise & GCC cybersecurity landscape
• Track regulatory frameworks (DPDP, RBI, SEBI, CERT-In) and leverage insights in sales conversations
• Feed market insights to internal teams for solution and positioning improvement

CRM & Forecasting

• Maintain accurate pipeline tracking and hygiene in Salesforce
• Provide weekly forecasts and detailed deal updates to leadership

Collaboration

• Work closely with pre-sales and delivery teams for solution scoping
• Collaborate selectively with marketing on campaigns, events, and thought leadership (without dependency for leads)

Basic Qualifications

• 9–12 years of B2B sales experience
• Minimum 5 years selling cybersecurity or technology services (not products)
• Proven track record of net new logo acquisition at enterprise scale
• Strong relationships or proven ability to engage CISOs, CTOs, or VP Security
• Experience managing complex, multi-stakeholder sales cycles (6+ months)
• Ability to sell services and business outcomes vs features/licenses
• Expertise in enterprise sales methodologies (MEDDIC, Challenger, etc.)
• Hands-on experience with Salesforce and outbound prospecting tools (LinkedIn Sales Navigator, ZoomInfo, etc.)

Preferred Qualifications

• Experience selling into GCCs with understanding of procurement and governance models
• Familiarity with Indian cybersecurity regulations (DPDP, RBI, SEBI, CERT-In)
• Working knowledge of AI security concepts (AI SOC, agentic AI risk, MCP security, AI-driven threat detection)
• Experience selling managed security services (MSSP, SOC-as-a-service, BOT models)
• MBA or master’s degree in business, Technology, or related field

Senior Sales Manager — InMobi Ads West Region

Is this role for you?

• Do you have hands-on experience selling digital / mobile advertising?
• Do you understand the programmatic advertising ecosystem?
• Do you have an active agency network in the West India market?
• Have you directly sold branding or performance solutions to advertiser decision-makers?
• Can you show a consistent track record of meeting or exceeding revenue targets?

The Sales Manager drives new account acquisition and grows incremental revenue against a targeted list of high potential agencies through engagement. In conjunction with the Central teams and Account Managers, the Sales Manager develops quality customer plans laying out revenue and customer satisfaction growth strategies. Success is measured by specific key performance indicators focused on driving product adoption, emphasizing customer experience and optimizing opportunities. In addition, the Sales Manager builds and maintains a pipeline of clients and agencies new to the InMobi Ads proposition.

What is expected out of you?

• Healthy predictable pipeline to deliver quota expectations: Consistently create high value revenue-generating opportunities. Lead regular, impactful engagements with key clients.
• Grow InMobi Ads' share of wallet across client portfolio by highlighting missed opportunities around Branding activities. Create a convincing storyline and pitch which will help client-side decision makers to meet or exceed their marketing goals.
• Leverage current relationships in the advertising ecosystem to drive adoption conversations as well as open up new relationships in the industry.
• Forge relationships with client-side marketing heads and build industry presence for yourself and the products.
• Fluent advocate of the InMobi Story: Educate clients on how InMobi Ads features and offerings help them reach their business goals and new markets/targets. Utilize all available readiness materials (inclusive of Marketing materials, Training & other GTM assets) and insights to ensure you are a fluent advocate of the InMobi Ads story. Develop and demonstrate an intermediate to expert level knowledge of emerging products/features.
• Strong customer and partner planning: Develop and maintain high quality, actionable Customer Plans (where applicable) and Joint Business Plans (where applicable). Demonstrate a deep understanding of customer needs, challenges/concerns and goals/objectives. Develop a cohesive action plan to address those opportunities. Agreed plan with customer. Review quarterly with management. Lead execution of all agreed Account Plan/JBP action items. Ensures follow-through by all participants.
• Collaborative and high-performing account team: Coordinate with Account Manager Head to ensure timely and proactive customer escalations by effectively leveraging internal partner network to resolve account escalations & revenue blockers. Capture feedback and influence solutions internally.
• Continuous business learning and professional growth: Continually strengthen your InMobi Ads and Branding expertise, take personal accountability for your career and personal development; create, update and regularly check in on your career development plan. Complete required and recommended trainings and apply what you learn to further your growth in role and career progression.

What we are looking for:

• Minimum 7–9 years' online media sales / advertising experience required
• Bachelor's degree required; Advanced degree preferred
• Proven track record of exceptional performance, high productivity, communications skills and meeting deadlines
• Demonstrated ability to consistently meet or exceed revenue goals or targets
• Proven ability to understand customer needs, create and deliver customized, customer-focused pitches and solutions
• Effectively navigate through ambiguity and complexities related to client management
• Talented in storytelling and delivering engaging presentations across all levels of leadership
• Ability to navigate customer sales negotiations and technical presentations in person and remotely
• Solid knowledge of the branding industry, native display products, customer's needs, InMobi's strategy and how they work together
• Passion for technology as an enabler for company growth
• Location: Mumbai should be willing to travel

Who are we and What do we do?

InMobi Group’s mission is to power intelligent, mobile-first experiences for enterprises and consumers. Its businesses across advertising, marketing, data and content platforms are shaping consumer experience in a world of connected devices. InMobi Group has been recognized on both the 2018 and 2019 CNBC Disruptor 50 list and as one of Fast Company’s 2018 World’s Most Innovative Companies.

What’s the InMobi family like?

Consistently featured among the “Great Places to Work” in India since 2017, our culture is our true north, enabling us to think big, solve complex challenges and grow with new opportunities. InMobians are passionate and driven, creative and fun-loving, take ownership and are results-focused. We invite you to free yourself, dream big and chase your passion.

What do we promise?

We offer an opportunity to have an immediate impact on the company and our products. The work that you shall do will be mission critical for InMobi and will be critical for optimizing tech operations, working with highly capable and ambitious peer groups. At InMobi, you get food for your body, soul, and mind with daily meals, gym, and yoga classes, cutting-edge training and tools, cocktails at drink cart Thursdays and fun at work on Funky Fridays. We even promise to let you bring your kids and pets to work.

About WPP Media 

WPP is the creative transformation company. We use the power of creativity to build better futures for our people, planet, clients and communities. For more information, visit wpp.com. 

WPP Media is WPP’s global media collective. In a world where media is everywhere and in everything, we bring the best platform, people, and partners together to create limitless opportunities for growth. For more information, visit wppmedia.com 

At WPP Media, we believe in the power of our culture and our people. It’s what elevates us to deliver exceptional experiences for both our clients and each other. In this role it will be critical to embrace WPP & WPP Media’s shared core values: 

• Be Extraordinary by Leading Collectively to Inspire transformational Creativity. 
• Create an Open environment by Balancing People and Client Experiences by Cultivating Trust. 
• Lead Optimistically by Championing Growth and Development to Mobilize the Enterprise. 

3 best things about the job:

1. Innovation at Scale: Work at the forefront of programmatic advertising with cutting-edge technology, data, and AI-driven solutions within the world's largest marketing services company, directly impacting major brands.
2. Collaborative & Empowering Culture: Join a diverse, dedicated team of programmatic experts where your opinions and ideas are highly encouraged, shaping client strategies and product evolution.
3. Dynamic Growth & Learning: Navigate an evolving digital media landscape with continuous opportunities to learn new technologies, tackle complex challenges, and grow your career within WPP, supported by a culture that values ambition.

 In three months:

• Comprehend WPP Media Solutions' platforms, product suite, and strategic positioning in the Indian programmatic landscape.
• Establish foundational relationships with internal teams and client agency stakeholders.
• Begin managing a portfolio of client accounts with proactive communication.

In six months:

• Demonstrate consistent success in account management, strategic planning, and delivering measurable client outcomes.
• Proactively identify client needs, contributing to account stability and growth.
• Actively participate in initial new business discussions and proposal development.

In 12 months:

• Develop and present long-term strategic roadmaps for client accounts, identifying growth opportunities and leveraging advanced programmatic solutions.
• Contribute to thought leadership and best practices within the team.
• Successfully contribute to the acquisition of new client accounts and expansion of existing business.

Responsibilities of the role:

• Strategic Client Partnership: Cultivate deep, strategic relationships with key clients and WPP agency stakeholders, acting as a trusted programmatic advisor.
• Business Development: Actively identify, pursue, and support new business opportunities, including pitching WPP Media Solutions' capabilities to prospective clients and contributing to proposal development.
• Solution Evangelism: Serve as the subject matter expert for WPP Media Solutions' advanced programmatic products and technology, educating clients and agencies on their value.
• Programmatic Strategy & Planning: Lead the development of data-driven programmatic media strategies aligned with client business objectives and ROI.
• Performance Management: Oversee campaign lifecycle, collaborating with trading, analytics, and ad operations for optimal setup, continuous optimization, and insightful reporting.
• Data-Driven Insights: Provide in-depth performance analysis, actionable insights, and strategic recommendations to clients, articulating campaign value.
• Account Growth: Drive organic growth within existing client accounts through strategic upsell and cross-sell of WPP Media Solutions' services.
• Cross-Functional Collaboration: Facilitate seamless communication across internal teams (Trading, Analytics, Product, Sales, Ad Operations) and external partners.
• Market Expertise: Stay abreast of industry trends, technologies, and the competitive landscape in programmatic advertising, sharing insights internally.
• Operational Excellence: Ensure adherence to WPP Media Solutions' best practices and client service standards.

What you will need:

• Experience: 3-5+ years in programmatic advertising, digital media, or client services (agency, ad tech, or media owner).
• Programmatic Expertise: In-depth understanding of the programmatic ecosystem, including DSPs (e.g., DV360, The Trade Desk), SSPs, DMPs, ad servers, and various buying models.
• Client Management & Business Acumen: Proven track record of managing and growing key client accounts, building long-term strategic partnerships, and identifying new business opportunities.
• Analytical & Data Skills: Strong analytical acumen to interpret complex data, derive actionable insights, and present compelling recommendations.
• Communication & Presentation: Exceptional verbal and written communication, presentation, and negotiation skills.
• Strategic Thinking: Ability to think strategically, identify client challenges, and develop innovative, data-driven solutions.
• Project Management: Excellent organizational skills, attention to detail, and ability to manage multiple projects in a fast-paced environment.
• Education: Bachelor's degree in Marketing, Business, Communications, or a related field.
• Local Market Knowledge: Understanding of the Indian digital advertising landscape and local market nuances is highly desirable.

Life at WPP Media & Benefits 

Our passion for shaping the next era of media includes investing in our employees to help them do their best work, and we’re just as committed to employee growth as we are to responsible media investment. WPP Media employees can tap into the global WPP Media & WPP networks to pursue their passions, grow their networks, and learn at the cutting edge of marketing and advertising. We have a variety of employee resource groups and host frequent in-office events showcasing team wins, sharing thought leadership, and celebrating holidays and milestone events. Our benefits include competitive medical, group retirement plans, vision, and dental insurance, significant paid time off, preferential partner discounts, and employee mental health awareness days.   

WPP Media is an equal opportunity employer and considers applicants for all positions without discrimination or regard to characteristics. We are committed to fostering a culture of respect in which everyone feels they belong and has the same opportunities to progress in their careers.

We believe the best work happens when we're together, fostering creativity, collaboration, and connection. That's why we’ve adopted a hybrid approach, with teams in the office around four days a week. If you require accommodations or flexibility, please discuss this with the hiring team during the interview process. 

FEQ427R107

As a Solutions Architect, you will shape the future of the Data & AI landscape by working with the most sophisticated data engineering and data science teams in the world. You will be a technical advisor internally to the sales team, and work with the product team as an advocate of your customers in the field. You will help our customers to achieve tangible data-driven outcomes through the use of our Databricks Lakehouse Platform, helping data teams complete projects and integrate our platform into their enterprise Ecosystem. You'll grow as a leader in your field, while finding solutions to our customers' biggest challenges in big data, analytics, data engineering and data science problems

Reporting to the Field Engineering Manager, you will collaborate with our most strategic prospects and customers, work directly with product and engineering to drive the Databricks roadmap forward, and work with the broader customer-facing team to develop architectures and solutions using our platform. You will guide customers through the competitive landscape, best practices, and implementation, and develop technical champions along the way.

This is a Hybrid role, based in Mumbai. 

The impact you will have:

• You will partner with the sales team and provide technical leadership to help customers understand how Databricks can help solve their business problems.
• You will work directly with the sales team to develop your book of business, define account strategies, and execute those strategies to help your customers and prospects solve their business problems with Databricks. 
• Consult on Big Data architectures, implement proof of concepts for strategic projects, spanning data engineering, data science and machine learning, and SQL analysis workflows. As well as validating integrations with cloud services, home grown tools, and other 3rd party applications
• Collaborate with your fellow Solutions Architects, using your skills to support each other and our users
• Become an expert in, promote, and recruit contributors for Databricks inspired open-source projects (Spark, Delta Lake, and MLflow) across the developer community.

What we look for:

• 8+ years in a data engineering, data science, technical architecture, or similar pre-sales/consulting role
• 8+ years of experience with Big Data technologies, including Apache Spark™, AI, Data Science, Data Engineering, Hadoop, Cassandra, and others
• Strong consulting / customer facing experience , working with external clients across a variety of industry markets
• Coding experience in Python, R, Java, Apache Spark™ or Scala
• Experience building distributed data systems
• Have built solutions with public cloud providers such as AWS, Azure, or GCP
• Available to travel to customers in your region
• Nice to have: Databricks Certification

Are you a customer-centric, solutions-driven engineer who loves turning technical problems into business value? Join us at Ivanti, where you’ll help top organizations protect and manage their endpoints in a rapidly changing world—while growing your career on a collaborative, cutting-edge team.

Why this role matters

Here, you’ll be at the heart of our pre-sales operations—advising partners, prospects, and customers on how Ivanti’s industry-leading solutions can tackle their real-world IT challenges. Your work will drive solutions that keep our clients’ data safe and systems running smoothly. By joining us, you’ll directly shape how customers experience Ivanti’s products and power global business impact. You’ll be part of an inclusive, supportive team that values your voice every day.

What you’ll do:

• Partner with Account Managers to engage prospects and customers and help drive deals to successful close.
• Lead technical conversations with customer and partner stakeholders, understanding both the business and IT context.
• Deliver tailored product demos, presentations, and solutions that resonate with audiences ranging from end users to executives.
• Design, implement, and summarize Proof-of-Concept (PoC) or pilot installations that solve real customer problems.
• Manage responses for technical RFPs/RFIs, ensuring Ivanti’s unique value is front and center.
• Represent Ivanti as a technical expert at industry events, trade shows, and webinars—including speaking to large audiences.
• Collaborate with product, development, support, and professional services teams to create seamless handoffs and close product gaps with field insights.

What you will bring:

• 5+ years’ experience in presales engineering, systems engineering, or IT solution delivery (preferably for a software vendor or MSP).
• 3+ years’ experience with enterprise software solutions, plus hands-on knowledge of UEM systems (Android, iOS, MacOS, and/or Windows 10/11).
• Previous experience leading presales for Microsoft Endpoint Manager, Intune, Omnissa, or endpoint security solutions like Defender, McAfee, or Tenable.
• Talented communicator—known for delivering crisp presentations and translating complex IT topics into clear, accessible business language.
• Analytical problem-solver with a track record of managing multiple stakeholders and driving outcomes under time pressure.
• Strong teamwork and project leadership skills, with the initiative to identify gaps and rally others to move forward.
• Flexible to travel within your assigned territory.
• Nice to have: Relevant certifications, experience supporting large/global organizations, or additional language skills.

Why Ivanti?

• Friendly flexible working model: Empower excellence whether you’re at home or in the office and support work-life balance.
• Competitive compensation & total rewards: Including health, wellness, and financial plans tailored for you and your family.
• Global, diverse teams: Collaborate with talented people from 23+ countries.
• Learning & development: Grow your skills with access to best-in-class learning tools and programs.
• Equity & belonging: We value every voice. Your story helps inform our solutions for a changing world.

What drives us

At Ivanti, our mission is to elevate human potential within organizations by managing, protecting, and automating IT for continuous innovation. We believe diverse teams and voices build the best solutions and keep us at the forefront of our industry.

Inclusion at Ivanti

Ivanti is proud to be an Equal Opportunity Employer. We’re committed to building a diverse team and fostering an inclusive environment where everyone belongs. We welcome applicants from all backgrounds and walks of life. Need adjustments during the process? Reach out to talent@ivanti.com—we’re happy to help.

Ready to join us? Apply today and make a real impact in global endpoint security and management.

Location: [India] 

We Are: 

RTB House is a next-generation performance demand-side platform (DSP) that uses proprietary Deep Learning AI algorithms to help brands grow. The company is the market leader in driving performance using Deep Learning across the entire purchase funnel. 

Founded in 2012, and now operating in 90+ markets, RTB House has always been private-by-design. It embraces first-party advertising and a relentless approach to innovation. RTB House offers end-to-end Deep Learning-powered AdTech products and solutions to maximize conversion, drive new customer acquisition, create engagement, and fuel long-term demand for a global base of clients.

Why RTB House?

• You excel at selling high ticket and complex ad tech solutions (display retargeting) to brands and/or Tier1 media agencies at director-level.
• You know how to get around within prospects companies and as well as within the company you work for, to get your work done. 
• You enjoy working as a Challenger in the market that has the ambition and offering to take the number 1 spot in its space digital advertising solutions.

You Will:

• Identify new sales opportunities and convert them into RTB House customers on the Indian market. Generate direct sales by handling all aspects of the sales cycle from prospecting to closure;
• Develop strong relationships with key stakeholders (decision-makers) of brands and agencies and comprehensively expand the portfolio of RTB House’s new clients. This is a role focussed on New Business.
• Participate in product and offer presentations/pitches to prospective clients and agencies. Analyze sales statistics and formulate sales strategies to determine and achieve desired growth. Partner with technical and account management teams;
• Execute customer communications via telephone or email, in line with standards and procedures. Create formal offers and present them to potential customers;
• Deliver high levels of customer relationship management, satisfaction, and interaction;
• Report on the status of sales processes regarding both existing and potential customers;
• Develop professional and technical knowledge by attending training sessions.

Desired Experience: 

• Understanding of the online advertising industry including major recent trends,  knowledge of the RTB model is a must. Understanding AI, especially Machine learning and Deep Learning is key to be successful. 
• 6-8 years of successful sales experience in the digital advertising industry is a must. If you have less than 6 years of sales experience in Digital/Retargeting, this role is not for you.
• Proven existing, meaningful relationships with Tier 1 direct clients where you can exhibit both Leadership and Leverage.
• Thought leader in online advertising. That comes with both experience and mindset coming from the number of years of both success and failures.
• You dream big, know how to get the work done and have fun while doing it.
• Great analytical skills, persuasion, exceptional negotiation, communication skills and fluency in English.
• Minimum - University degree, Post Graduate is a plus.

We Offer: 

• Being part of an award-winning organization, with outstanding growth numbers;
• Work on a great product based on the newest AI Technology (Deep Learning);
• Being part of ambitious projects and working with teams of talented and collaborative people;
• A rewarding career in a high energy, fun and inspiring atmosphere with no corporate habits;
• The opportunity to participate in ambitious projects in a growing, international organization;
• Hybrid work model.

Apply now! 

You don't need to tick every box to apply. If you are passionate about digital marketing, send us your CV, and we'll review it.

The Opportunity

We are seeking an Anaplan Certified Professional for the Partner Enablement Operations role, as you will be the organizational backbone of our partner Anaplan sandboxes and Infrastructure globally. The Partner Success Operations specialist will be a key member of our team, dedicated to enhancing the efficiency and focus of our Partner Success Managers (PSMs). This role will own and manage critical administrative and operational tasks, directly contributing to the success of our partner ecosystem by ensuring seamless workshop preparation, infra, sandbox and resource provisioning, certification coordination, and infrastructure management.

This is a hands-on role for a highly motivated and detail-oriented individual who thrives in a fast-paced environment and is passionate about creating exceptional hand-on experience for our partners.

What You'll Be Doing

Partner Provisioning & Infrastructure Management

• Manage the end-to-end provisioning of Anaplan applications, conceptual demos, and development tenants for partners.
• Oversee partner sandbox infrastructure, including ticket coordination, governance, and workspace management.
• Coordinate with internal teams for the setup of partner development environments, including SFDC account creation and tenant administration, model copy

Partner Workshop Coordination

• Lead the comprehensive preparation for partner on-site workshops, a process requiring multiple hours per event to coordinate all logistical, content-related and training instance aspects.

Pre-Sales Certification Coordination

• Manage the backlog of candidates for the pre-sales certification program, conducting prerequisite checks to ensure candidate readiness.
• Schedule and coordinate all required workshop sessions, rehearsals, and assessments with internal stakeholders and partner-facing teams.

More About You

• 3-5 years of experience in managing Anaplan instances, model copy, tenant administration. Anaplan Certified Professional
• 3-5 years of experience in an operations, program coordination, or senior administrative role, preferably within a fast-paced technology company.
• Demonstrated experience managing complex, multi-step processes from start to finish.
• Proven ability to work cross-functionally and coordinate with multiple internal and external stakeholders.
• Experience in a partner-facing, channel operations, or sales operations role is highly desirable.
• A proactive, self-starter mentality with the ability to solve problems on the fly.
• Collaborative and customer-focused, with a passion for delivering outstanding experiences.
• Proven ability to manage multiple projects simultaneously with meticulous attention to detail.

Are you a self-starting individual who has a passion for technology and enjoy working with customers? Do you often serve as the go-to person to solve challenges? Do you enjoy demonstrating your product knowledge and proactively helping your colleagues succeed? If your background is in Customer Success, Professional Services or Product and you enjoy helping your customers achieve their goals, then this job is for you.

This important position on the Anaplan Platform & Ecosystem Success team gives you a fantastic opportunity to help scale our business through the evolution and growth of our Customer Success team. Working to ensure our customers are maximizing their adoption of Anaplan and are equipped with the best enablement possible.

• Profiency in Anaplan model-building experience is required.
• The position is open for Mumbai / Bangalore (Hybrid role)

Core responsibilities

As the Platform Adoption Specialist, you will play a critical role in driving customer success by maximizing Anaplan platform adoption, enhancing user enablement, reducing churn, and increasing customer satisfaction. You will serve as a strategic technical advisor, helping clients unlock the full value of their investment while supporting renewals and future growth opportunities.

In this role, you’ll stay ahead of platform enhancements, promote new features to customers, and develop data-driven strategies to close adoption gaps. As a trusted advisor, you’ll offer best practices, influence product development through customer feedback, and champion a culture of continuous improvement.

Responsibilities:

• Proactively communicate platform updates and educate customers on new features and benefits.
• Partner with Customer Success Business Partners to identify at-risk accounts and design tailored re-engagement strategies.
• Deliver impactful product demonstrations, hands-on training, and enablement sessions across diverse customer segments.
• Develop scalable adoption resources, including guides, tutorials, and FAQs, to address common challenges.
• Analyze customer feedback and usage data to identify trends, improve adoption strategies, and influence product enhancements.
• Lead initiatives to drive platform adoption and ensure customers achieve measurable business outcomes.
• Leverage data analytics to monitor adoption health, identify risks, and develop proactive enablement strategies.
• Identify potential risks to customer success and escalate issues as needed to mitigate churn.
• Provide customer insights to internal teams to shape platform roadmap and feature priorities.

What You’ll Bring:
This role requires autonomy, accountability, and a proactive mindset. You’ll thrive in environments where responsibilities evolve, taking ownership of customer adoption challenges and influencing both internal and external stakeholders. Success in this role demands strong problem-solving skills, technical acumen, and the ability to manage change effectively in fast-paced settings.

Requirements:

• 10+ years of experience in customer success, consulting, or professional services, with a proven track record in driving software adoption in planning / EPM space.
• 3–5+ years of hands-on Anaplan model-building experience; experience with EPM, SPM, or SCM products is a strong plus.
• Strong understanding of complex planning functions and the ability to advise on platform capabilities to support business outcomes.
• Deep knowledge of the roles played by Customer Success Managers, Technical Account Managers (Platform Adoption Specialists), and Professional Services teams in a SaaS environment.
• Proven ability to create structure and design effective processes in ambiguous or rapidly changing environments.
• Excellent facilitation, communication, and presentation skills, with a sharp attention to detail.
• A communication style that builds confidence with customers and stakeholders, enabling rapid establishment of trusted advisor status.
• Strong background in delivering and facilitating knowledge transfer sessions both in-person and virtually across global teams.
• Self-starter with the ability to manage workload autonomously and work efficiently in a fast-paced environment.
• Results-driven problem solver with a focus on progress and continuous improvement.
• Open to feedback and comfortable working in an iterative, collaborative environment.
• BA/BS required; MA/MBA is a plus.

Job Location: Mumbai/Gurgaon

About the Role: 

Anaplan, recognised by Gartner and Forrester as a leader in Connected Planning, is hiring an energetic, persistent SALES DEVELOPMENT REPRESENTATIVE.

Based in Mumbai/ Gurgaon, this is an incredible opportunity to get involved in a highly visible, large scale SaaS cloud company. If you’re ready to roll up your sleeves and take on unique problems that no one else is solving, keep reading.

At Anaplan, our aim is to make the world better by connecting organizations and people so business leaders can make better-informed decisions. Our cloud planning platform enables an organization to run virtually any planning process by connecting data, people, and plans in every part of a business. Anaplan’s platform is the most flexible, scalable, and collaborative cloud planning system in the world today.

The SDR at Anaplan is typically the first voice a prospective Anaplan client will hear. One of our most important roles. You will deliver a message of an easier way to do business; planning, forecasting, modelling and budgeting. You will follow-up on and create qualified leads, learn how to sell using Account Based Marketing techniques, establish trust, cultivate relationships and schedule initial meetings and demonstrations for the direct sales force with enterprise companies around the world.

What you'll be doing:

• Develop and generate Sales Qualified leads by prospecting Enterprise accounts, identifying key customers, understanding their pain and needs, building connections with Anaplan account team.
• Follow up on marketing-generated leads and inbound requests, by speedy follow-up with event attendees, and by daily making outbound cold-calling, email correspondence and other forms of digital prospecting to targeted prospects in our Target Market
• Learn how to have value-based discussions with prospects
• Work with field sales to develop and implement Account Based Sales Development strategies targeting the right person at the right time, with the right message.
• Challenge themselves to meet and exceed weekly and monthly sales metrics, forecasts, meeting and call objectives

More about you:

• 3+ years Inside Sales/Sales Development/Market Development/Business Development experience across India and Asia (preferably at an enterprise software company selling SaaS /Cloud applications)
• Tech savvy and eager to learn new prospecting technology stacks
• Consistent track record of performance on pipeline generation, meeting set-up
• High level of energy, drive, enthusiasm, initiative, commitment and professionalism
• Organised with the ability to maintain high call volumes
• Bachelor’s Degree

About us

The Financial Times is one of the world’s leading news organisations, globally recognised for its authority, integrity and accuracy, with a mission to deliver quality information and services worldwide.

At the FT, curiosity thrives and ambitious thinking is rewarded. Here, you’re given the chance to reach millions, create work that matters and deliver impartial journalism in a polarised world.

In our warm, collaborative culture, you’ll connect with a diverse community of experts who support your growth, career aspirations and wellbeing.

Your future at the FT will be filled with opportunities that challenge and inspire you. With no fixed path, you’ll discover new skills and forge a career that can take you anywhere.

Build a newsworthy career at the FT.

Our commitment to diversity, equity and inclusion 

We believe in the power of unique perspectives and want all voices in our organisation to be heard, respected and valued. A supportive workplace is one where employees feel they can be themselves and operate to their full potential. We are committed to removing barriers for everyone, with a focus on addressing those faced by underrepresented groups.

The role 

Location: India (Mumbai)

Responsible To: Customer Success Lead, India

Expected interview timeline: First round of interview is expected to commence on the week of 18  May 2026

Job Purpose

An opportunity to join a rapidly growing business in an exciting industry. The role will be responsible for driving engagement of FT digital group subscriptions amongst customers and prospects. You will help customers maximise the value of their FT.com investment and deliver against their business outcomes. This is a senior role within the team responsible for handling high value accounts, mentoring other Customer Success managers and working with the management team to inform the wider global customer success strategy.

India is an emerging market well connected to global finance and trade and has established itself as a major presence in the digital economy. This presents a good opportunity to expand our footprint in India and introduce our digital subscription model to the corporate sector.

Main Duties and Responsibilities

In addition to the Customer Success Manager role a Senior CSM will be expected to:

• Handle a number of strategic accounts with high value and/or high growth potential, and likely to require co-ordinating activity across multiple countries and collaborators

• Create and implement engagement plans for these strategic accounts, liaising with the global customer success team to drive wider engagement and adoption

• Develop an in-depth understanding of how the FT is used to achieve business outcomes, backed by a comprehensive knowledge of the FT and its services

• Communicate how customer success can advise clients effective and establish your credibility as a business partner to senior team members in client organisations

• Report on key performance indicators (KPIs) within your accounts and make proactive recommendations on best practice and ways to optimise how we work

• Act as role model for customer success across the business, providing regular updates and insights to managers, and coaching support to other CSMs

• Support future product/service development by identifying and collating customer requirements, then communicating these to relevant product teams

• Drive and lead customer success participation in bringing new products to market, implementing cross-business initiatives and collaborating with other FT teams

• Support the regional managers with feedback and recommendations to guide the planning, account allocation and business processes for the region  

• Some international travel will be required to support clients/colleagues in other markets

Personal Specification 

Qualifications / Competencies / Skills / Experience

Essential

In addition to the Customer Success Manager role a Senior CSM will need to have:

• Extensive experience in customer success or equivalent client facing role, e.g. account management/sales, and ability to establish credibility with clients

• Consistent track record of providing business advice to clients and helping them achieve their outcomes

• Evidence of building strong relationships with senior collaborators and navigating client organisations effectively

• Sophisticated questioning skills and able to gain commitment from clients at each stage of the customer engagement process

• Shows the leadership and aim to make things happen, and collaborates effectively with other colleagues

• Analytical approach and demonstrates the ability to think and act strategically

• Has previously established himself/herself as a centre of expertise for a particular topic or aspect of customer success

What’s in it for you? Our benefits

Our benefits vary by location but we are committed to providing best-in-class perks across all our offices. These include generous annual leave, medical cover, inclusive parental leave packages, and opportunities to give back to the community. Full details of our benefits are available here.

We’ve embraced a 50% hybrid working model (averaging two to three days onsite) that fosters trust and remote adaptability while encouraging in-person camaraderie and peer learning. Additionally, we are open to accommodating specific flexible working pattern requests for all roles where feasible.

Accessibility

We are a disability confident employer and Valuable 500 signatory.

Please let us know if you require any reasonable adjustments/personalisation as part of the application process or to enable you to attend an interview. If you would like to discuss your requirements or have any questions, email talent@ft.com and a member of our team will be happy to help.

Further information

At the FT, we embrace innovation and the use of technology and appreciate that individuals may leverage AI tools as part of their job application process. Whilst we are happy for you to use AI to assist with your application, it is essential that all information provided is authentic and accurately represents your skills, experience, and qualifications.

Candidates should be aware that the use of AI throughout the application process may be monitored to ensure a fair and transparent hiring process for all.

Please note: due to the high volume of applications, this job posting may be temporarily closed from time to time to allow our team to review submissions, and may reopen periodically.

#LI-CN1

Regional Partner Manager - India 

The role…

Our Regional Partner Manager role is responsible for all Partner activities in India.  Owning the strategy and execution of the partner plan within region to support the overall regional plan.  Working and managing a small set of Focus Partners while also supporting distribution and a wide range of general partners to give the coverage model required. 

What you’ll do…

• Create and implement strategic territory plan that will align with the Sales GTM, Plan will include recruitment of new Partners, engagement with regionally appropriate Strategic, GSI, Technology, Service and CSP Partners, as well as Solution Providers.
• Partner Lead Generation, including but not limited to:
• Account Mapping, AE to AE introductions, Attend joint marketing events and BDR callout days
• Partner Sales, including but not limited to:
• Ensure AE alignment, Deal Registration and Opportunity Management, Close Plans and Managing / Reporting forecast
• Partner Marketing, Including but not limited to:
• Prioritize, request and manage MDF and events, Leverage CIB with Partners, Own follow up of all leads working with Sales, BDR and Marketing counterparts
• Partner Enablement, including but not limited to:
• Scheduling and Conducting sessions, Drive completion of required on-line courses and Educating on Partner Specific Value Proposition / GTM
• Partner Program, including but not limited to:
• Build and manage business plans and ensure understanding, at Partner, of Partner Program and compliance
• Engage Strategic, Distribution and CSP Partners and ensure alignment with Strategic Partner Managers to drive deals within region.
• Work with our Services Team and AE’s to ensure appropriate Managed or Implementation Services Partner assigned to every deal and expectations and collaboration is agreed and documented
• Educate field on Partners, Program, Process and how best to engage and work with Partners.

What we expect…

• Experienced partner sales professional that is Creative, Collaborative and Determined to win
• Understanding of and relationships with leading Cyber Resellers, Technology Providers, GSI and CSP’s.
• Minimum 8 + years prior channel sales experience a must.
• Previous experience designing Partner Business / Channel Sales and Marketing plans
• Excellent communication and presentation skills required.
• A self-motivated, independent thinker who understands the Cyber Security space and has worked in remote environment
• Ability to sell complex Solutions with Services including but not limited to; Endpoint, XDR/EDR, Asset Discovery and Management, 
• A proven track record of quota achievement and demonstrated career stability

• Be Extraordinary by Leading Collectively to Inspire transformational Creativity. 

• Create an Open environment by Balancing People and Client Experiences by Cultivating Trust. 

• Lead Optimistically by Championing Growth and Development to Mobilize the Enterprise. 

• A great and diverse team with a lot of learning opportunities. 
• Diverse set of clients with great opportunities for quality thinking and opportunities beyond spots and dots. 
• An opportunity to have a leadership role in a progressive, fast moving and one of its kind organisation.
  
  Responsibilities of the role:
  
  
• Leads a team of diverse individuals to deliver to a client’s business  
• Provide strategy communications and planning leadership on the client’s business across categories. 
• Partner with the account heads and functional heads, push needle on Marketing Excellence and Digital Excellence. 
• Demonstrates strong understanding of ecosystem, brand, category and consumer to derive insights. 
• Infuse best in class practices and frameworks, both from domestic as well as international learnings. 
• Communicate complex ideas/insights in a way that all understand and apply. 
• Integrates relevant multimedia opportunities into campaign plans. 
• Leading and orchestrating new business pitches
• Leverage extended WPP ecosystem to build hard working solutions for client. 

Impact: 

• Build relationships with the key decision makers at client side and within the company.
• Be an expert on the client’s business proactively engaging with senior clients and actively shaping the quality of WPP Media delivery. 
• Develop a deep understanding and begun to use WPP Open and the products and tools therein. 
• Build confidence with team members within immediate team and within peers.  
• Proactively delivering additional value to the client, leading the team to successfully implement strategic initiatives that will improve the WPP Media delivery and client’s business outcomes. 
• Established as the lead by both clients and internal teams alike
• Leading new business pitches independently
• Delivering differentiated and best in class work leading to business outcomes
• Building and mentoring teams
• Becoming the go to person for internal and external stakeholders alike from a strategic standpoint

• 16 to 18 years ears of experience with at least 10 years in the media industry. 
• Demonstrate exposure and management of senior clients/ stakeholders as well as leading a team.  
• Integrated media and marketing knowledge, including traditional media, digital media, data, research and insights. 
• Creative problem solving and ability to join multiple dots across domains. 
  An attitude of curiosity and continuous learning both for self as well as infuse the same culture within the team. 
• Comfort with multiple kinds and sources of data, both structured and unstructured.  
  Fantastic presentation and storytelling skills. 
• Proven experience managing a team, negotiating different situations, skillsets, and personalities. 

Reporting of the role

This role reports to the Associate Director

3 best things about the job:

1. Get to work in a truly integrated team handling 360 aspects for a brand
2. Will work closely with the leading publishers such as Google & Facebook
3. Will be exposed to Programmatic

In this role, your goals will be:

In three months:

• Understood the complete biddable media scenario on client’s business, e.g. Search, Facebook, etc.
• Handled day to day tasks / requirement effectively

In six months:

• Optimized implementation in all biddable media platforms
• Recommended and implemented best practice
• Explored and executed an innovation in one of the biddable media platforms

In 12 months:

• Exceed client expectations in terms of biddable media implementation
• Create a road-map for the next year.

What your day job looks like at WPP Media:

• Analyze, track and optimize on an ongoing basis effective benchmarks for measuring the campaigns performance including keyword/placement bids, account daily/monthly budget caps, impression share, quality score, CTR, conversion rate and other important metrics and proactively make strategic recommendations to meet campaign goals and improve performance.
• Communicate with internal stake holders on project development, timelines, and results. Work closely with the other team members to meet goals.
• Monitor and administer analytics dashboards and key reporting MIS tools and regularly make recommendations for improving the data available
• Client communication, prioritizing work for the team and ensuring the recommendations and optimization on the account is designed to meet client KPIs
• Stay ahead of the competition by analyzing, keeping pace and regularly documenting search engine and PPC industry trends across web and mobile platforms, and adopting new/best practices on an ongoing basis.

What you’ll bring:

• Expertise in Google analytics
• Through understanding of Google AdWords
• Understanding of Bid Management Tools
• Number Crunching
• Understanding of Programmatic

Minimum qualifications:

Relevant experience of 3-5 years in search marketing roles

Head of Quality Engineering to lead and scale our QA function in India (Relocation to Noida required) 

 This is a pivotal leadership role within our Engineering and Technology team, requiring a unique blend of strategic foresight, commercial awareness, and hands-on technical expertise. 

The ideal candidate is not just a manager but a leader and coach—someone who can recruit and build a high-performing team from the ground up while maintaining involvement in projects and automation. You will be the driving force behind our continued AI Transformation in QA in the region and, ensure our technical capabilities are always one step ahead of business demand. 

This role offers relocation to Noida, its important that you are happy to relocate to Noida and our team will support your relocation 

What you’ll be doing: 

Leadership, Team Development & Future-Readiness 

• Build & Scale: Recruit top-tier QA talent to build the India team. Manage high-volume, high-pressure hiring cycles and  a establish QA Automation hub. 

• Future-Proofing the Workforce: Collaborate closely with Sales and Business Development teams to understand the sales pipeline and emerging market trends. Translate these insights into training roadmaps to ensure the team is "project-ready" for next-generation work before it arrives. 

• Talent Development: Follow and contribury to global engineering career progression frameworks. Foster a culture of continuous learning by coordinating training programs, onboarding graduates, and personally coaching team members. 

• Global Collaboration: Act as the primary liaison for the India region within our global community of QA leaders, ensuring alignment with global standards while addressing local operational needs. 

• Employee Wellbeing: Balance the drive for high performance with a deep commitment to team wellbeing, proactively managing signs of burnout and ensuring a healthy, sustainable work-life balance for your staff. 

 
AI Transformation & Technical Excellence 

• AI Leadership: Champion the adoption of AI-assisted testing tools and generative AI within the QA workflow. Lead transformation activities to automate test generation, self-healing scripts, and predictive quality analytics. 

• Automation Strategy: Lead the design and development of robust, scalable test automation frameworks using modern tools, with a specific focus on Playwright. 

• Hands-on Engineering: Review complex test scenarios and contribute to automation code or framework architecture. You will be expected to guide the team on technical implementation in Java, Python, or JavaScript. 

• Shift-Left & CI/CD: Support project teams in integrating quality gates within deployment pipelines and drive the adoption of "Shift-Left" testing principles. 

 
Strategic Quality Management 

• Metrics & KPIs: Define and track quality metrics (DRE, Test Coverage, Cycle Time) to provide transparent reporting to executive stakeholders. 

• SDLC Integration: Collaborate closely with Engineering, Product, and DevOps leads to embed quality as a mindset throughout the development lifecycle. 

• Infrastructure & Data: Oversee test environment management, data management strategies, and ensure the infrastructure supports rigorous performance and security testing. 

• Client Delivery Assurance: Act as the senior escalation point for critical project quality issues. Build relationships with global account leads to ensure Indian based delivery teams are meeting client expectations and strictly adhering to any SLAs 

 
Process & Operations 

• Agile Efficiency: Optimize testing processes to support rapid Agile/Scrum development cycles, reducing time-to-market whilst improving quality. 

• Prioritization: Expertly handle multiple conflicting priorities and context switching between strategic planning, crisis management, and recruitment activities. 

What we want from you: 

• Extensive QA Leadership & Team Scaling: Proven extensive experience in Quality Assurance, leading and managing teams, with a track record of building and scaling QA teams from small to medium sizes (including graduate intake and senior hires). 

• Comprehensive Technical QA Expertise: Strong hands-on proficiency in test automation frameworks (Java, Python, JavaScript), deep understanding of Functional, API, Performance (JMeter, k6), and Security testing fundamentals. 

• Modern QA Tooling & CI/CD Mastery: Experience with Playwright is highly desirable, along with proficiency in modern CI/CD tools (Jenkins, GitHub Actions, GitLab CI). 

• E-commerce/Retail Domain Expertise: Understanding of complex buying journeys within E-commerce/Retail domains, with experience using platforms like Shopify, Adobe Commerce, SFCC, or CommerceTools. 

• Strategic Business & Commercial Acumen: Ability to analyse business trends, sales pipelines, and commercial impact to forecast skill requirements, drive proactive team upskilling, and strategically prepare teams for future sales initiatives. 

• AI Transformation & Empowerment: Proven experience with AI transformation activities and a passion for empowering teams to effectively utilize AI tools in daily workflows. 

• Adaptable, Resilient & Results-Oriented: Comfortable with frequent context switching, adept at managing ambiguity in a fast-paced environment, and capable of handling demanding hiring targets and delivery deadlines. 

• Exceptional Communication & Stakeholder Management: Excellent verbal and written communication skills, capable of clearly explaining complex technical quality risks to non-technical stakeholders. 

• High Emotional Intelligence & Relationship Building: Possesses high emotional intelligence, fostering deep trust and strong relationships across cultural boundaries as an approachable, empathetic listener. 
• Vibrant Team & Tech Community Builder: Actively fosters a vibrant internal engineering culture (organizing Hackathons, Guilds, Lunch & Learns) and a strong sense of community within a distributed workforce through team bonding and celebrating successes. 

Desirable Attributes: 

• Cloud Native: Experience with cloud platforms (AWS, Azure, GCP) and containerization technologies (Docker, Kubernetes). 

• Emerging Tech: Demonstrated knowledge of AI/ML testing approaches and implementation of LLMs in testing. 

• Certifications: ISTQB Advanced Level or equivalent quality certifications. 

• Remote Management: Experience managing distributed or remote teams across different time zones. 

What we can offer you:

Alongside the opportunity to work with some of the most exciting brands around the world, we’ll also prioritise your career development and help you grow your skills. We’ll empower you to make a difference, allow you to be yourself, and respect who you are.

Our culture thrives on our core values, designed for impact-driven individuals: Heart, Brains and Courage.

We lead with Heart, fostering empathy and trust where genuine connections and human-centric work flourish.
We empower your Brains for innovation, valuing relentless curiosity and collaborative intelligence to solve complex challenges.
And we champion Courage, inspiring you to speak up, embrace experimentation, and advocate for bold solutions that push our thinking to be better than yesterday.

AT VML Enterprise Solutions

Our Enterprise Solutions division houses strategic consultants, creative and technical architects and skilled developers and operators that together help some of the world’s leading organisations to deliver outstanding digital experiences across all major routes to market worldwide: marketplaces, online retailers, D2C, B2B and social platforms. With over 4,200 experts in 55 operational centres across 34 countries, our capabilities span the entire buying journey from customer acquisition, through engagement, to conversion and loyalty, driving multi-channel growth for world-leading brands.

We work with some of the most exciting brands such as The Coca-Cola Company, EY, Bosch, Unilever, Ford, DFS, Mercedes-Benz, Johnson & Johnson, Nestlé, Sainsbury’s, Selfridges, Shell and Tiffany & Co. We’ve built over 500 platforms for brands and retailers and generate in excess of $29bn annually for our clients and work with over 50 strategic partners including Adobe, SAP, Salesforce, HCL, Shopify, Sitecore, BigCommerce, commerce tools and Acquia. Our reputation is based on our people, and we believe we have some of the best in the business.

As our business grows internationally, we’re looking for new people to join us on our journey to inspire and take a key role in shaping some of the best commerce solutions, services, and websites in the world. Working as a team, no problem is insurmountable; we share in our client’s successes and believe that anyone can show creative bravery no matter what their role is in the team.

Role: Senior Social Media Manager 

Location:  Mumbai, India

About the role: 

Working in true collaboration with our client, we have one goal in mind: ‘to be the leading agency partner for the development of stunning and effective Needs based content and digital media campaigns’. 

These brands are at the forefront of contemporary thinking, utilising in-depth insight for digital strategy and content advertising. They are also dedicated to sustainability and foregrounding a brand purpose, which means the work we do with them requires working creative thinking into every brief, regardless of scale. 

We are currently looking to hire a Senior Social Media Manager with 4+ year’s experience to manage social networks for a top FMCG client. 

The successful candidate will have a strong background of working with digital and social agencies, and must excel in producing engaging and creative social media and digital work, across planning, strategy and media. 

An editorial background and creative skills such as Photoshop would be an advantage. 

A passion for and inquisitive about AI and new technologies. An Understanding and knowledge of AI tools is beneficial, but ability to learn and digest benefits and features of AI tools is critical 

 
What you will be doing:  

• Your key role will be to manage all content for the brand and build an engaging community on social media. 
• Develops weekly/monthly social media calendar for Instagram & YouTube in line with the chosen proposition to drive relevance and BLK(brand love key) - will ensure content is shot and deployed on time and in full  
• Ideates compelling and innovative campaign ideas (spanning over short and mid-term) to drive engagement on the platforms - the person will be responsible for end to end execution of the campaign - from ideation to deployment and measuring performance post-campaign to drive these activations in the future 
• Will ensure timely execution/deployment of content across platforms - calendarizing and copy for our social content on all relevant platforms 
• Will be responsible for driving reach, follower count, and engagement that drives our mind measures (movement on metrics of TOM and Spont for Digital) 
• Will ensure new launch announcements and moment marketing to drive relevance 
• Maintains bi-weekly and monthly trackers for all platforms to track progress on social 
• Will hold responsibility of maintaining ORM for the brand on our digital  
• Reaching a specific number of followers, engagement rate, reach on social 
• Will ensure consistency of content churned out on social media - 30 posts in a month 
• Will drive Input vs Output (ROI) on the spends on social/digital and bring in efficiencies MoM. 
• Progress in mind measures on digital track (QoQ) 
• Timely execution of content as per aligned calendars 
• Manage content for the brand across social channels especially Instagram. 
• Grow brand’s follower base aggressively by creating content, mapping performance, looking through competition, engaging with the influencer community and managing the online reputation. 
• Write short and long form articles 
• Repurpose existing content for different uses 
• Master a variety of brand voices 
• Work closely with clients to create strong concepts from initial briefing through to execution 
• Set tone and drive creativity, working closely with the Creative Director-Copy(CD/ Account Director) and Data Strategists to ensure creative excellence 
• Maintain a high awareness of relevant trending topics and news to identify content opportunities 
• Be responsible for working with internal teams to gather input and validate the content 
• Ensure consistency and quality across all written content 
• Present and articulate concepts to clients  
• Posting and scheduling all content and keep the content and cultural calendar up to date. 
• Helping to plan the content calendars. 
• Helping to develop copy to support our visual content. 
• Participating in creative brainstorms alongside the Creative Director and Strategist. 
• Having a great understanding of social channels and trends 
• Staying up to date with updates and changes across the social platforms and communicating these to team members. 

What you need to be great in this role: 

• 4+ years strong experience writing for digital. Must be comfortable creating content and bring a fresh perspective to connect with audiences. 
• Ability to strategies things from a long term perspective 
• Good in analytics 
• To be up to date with trends & know how of platforms 
• Keep a track record of executing campaigns 
• Experience working on Agile 
• Understanding of how digital landscape works 
• Should have ability to think on a 360/ cohesive level 
• Proactive follow ups, to be on top of things 
• Have worked with beauty/ personal care space 
• Be the single-point contact for the creative team and the brand team. 
• Lead the creative vision for the brand - strategy, copy, content, social with knowledge and expertise. 
• Be immersed in the execution of Brand across all consumer touch points - social media, influencer, paid media including performance, PR, ecomm and DTC. 
• Lead the team to qualitative + quantitative success. 
• Act as a bridge between the teams and create short-term + long-term goals that are followed through. 
• To take accountability & manage the flow of accountability and scale up quality work. 
• Put together content schedules and create a seamless environment and flow of work. 
• Must have flawless written English including punctuation and spelling. 
• Someone who loves the pace of digital change and innovation. 
• Someone who keeps abreast of pop culture, loves a meme, and keeps on top of internet trends. 
• Good understanding of which content, formats and platforms drive which outcomes. 
• Good understanding of people’s behaviour on social media across different platforms. 
• A thorough understanding of the language and needs inherent to writing for beauty brands 
• A powerful grasp of how content can play out across multiple mediums 
• Able to use data and insight to inform creative 
• A flair for words 
• Good Communication skills  
• Good in handling pressure 
• The ability to think conceptually when needed. Experience working as part of a traditional creative team (designer and copywriter) would be helpful 
• Demonstrated ability to combine and translate complex material from different sources and contexts into stories and content that engage and resonate with target audiences 
• Confident presenting and communicating clearly to other team members and clients. 
• Preferably someone who comes from a digital first / digital only brand / editorial / agency 
• Passion for and inquisitive about AI and new technologies 
• Understanding and knowledge of AI tools is beneficial, but ability to learn and digest benefits and features of AI tools is critical 

Req ID: 16729

#LI-SP1 #LI-Onsite

Role: Senior Social Media Manager 

Location:  Mumbai, India

About the role: 

Working in true collaboration with our client, we have one goal in mind: ‘to be the leading agency partner for the development of stunning and effective Needs based content and digital media campaigns’. 

These brands are at the forefront of contemporary thinking, utilising in-depth insight for digital strategy and content advertising. They are also dedicated to sustainability and foregrounding a brand purpose, which means the work we do with them requires working creative thinking into every brief, regardless of scale. 

We are currently looking to hire a Senior Social Media Manager with 4+ year’s experience to manage social networks for a top FMCG client. 

The successful candidate will have a strong background of working with digital and social agencies, and must excel in producing engaging and creative social media and digital work, across planning, strategy and media. 

An editorial background and creative skills such as Photoshop would be an advantage. 

A passion for and inquisitive about AI and new technologies. An Understanding and knowledge of AI tools is beneficial, but ability to learn and digest benefits and features of AI tools is critical 

 
What you will be doing:  

• Your key role will be to manage all content for the brand and build an engaging community on social media. 
• Develops weekly/monthly social media calendar for Instagram & YouTube in line with the chosen proposition to drive relevance and BLK(brand love key) - will ensure content is shot and deployed on time and in full  
• Ideates compelling and innovative campaign ideas (spanning over short and mid-term) to drive engagement on the platforms - the person will be responsible for end to end execution of the campaign - from ideation to deployment and measuring performance post-campaign to drive these activations in the future 
• Will ensure timely execution/deployment of content across platforms - calendarizing and copy for our social content on all relevant platforms 
• Will be responsible for driving reach, follower count, and engagement that drives our mind measures (movement on metrics of TOM and Spont for Digital) 
• Will ensure new launch announcements and moment marketing to drive relevance 
• Maintains bi-weekly and monthly trackers for all platforms to track progress on social 
• Will hold responsibility of maintaining ORM for the brand on our digital  
• Reaching a specific number of followers, engagement rate, reach on social 
• Will ensure consistency of content churned out on social media - 30 posts in a month 
• Will drive Input vs Output (ROI) on the spends on social/digital and bring in efficiencies MoM. 
• Progress in mind measures on digital track (QoQ) 
• Timely execution of content as per aligned calendars 
• Manage content for the brand across social channels especially Instagram. 
• Grow brand’s follower base aggressively by creating content, mapping performance, looking through competition, engaging with the influencer community and managing the online reputation. 
• Write short and long form articles 
• Repurpose existing content for different uses 
• Master a variety of brand voices 
• Work closely with clients to create strong concepts from initial briefing through to execution 
• Set tone and drive creativity, working closely with the Creative Director-Copy(CD/ Account Director) and Data Strategists to ensure creative excellence 
• Maintain a high awareness of relevant trending topics and news to identify content opportunities 
• Be responsible for working with internal teams to gather input and validate the content 
• Ensure consistency and quality across all written content 
• Present and articulate concepts to clients  
• Posting and scheduling all content and keep the content and cultural calendar up to date. 
• Helping to plan the content calendars. 
• Helping to develop copy to support our visual content. 
• Participating in creative brainstorms alongside the Creative Director and Strategist. 
• Having a great understanding of social channels and trends 
• Staying up to date with updates and changes across the social platforms and communicating these to team members. 

What you need to be great in this role: 

• 4+ years strong experience writing for digital. Must be comfortable creating content and bring a fresh perspective to connect with audiences. 
• Ability to strategies things from a long term perspective 
• Good in analytics 
• To be up to date with trends & know how of platforms 
• Keep a track record of executing campaigns 
• Experience working on Agile 
• Understanding of how digital landscape works 
• Should have ability to think on a 360/ cohesive level 
• Proactive follow ups, to be on top of things 
• Have worked with beauty/ personal care space 
• Be the single-point contact for the creative team and the brand team. 
• Lead the creative vision for the brand - strategy, copy, content, social with knowledge and expertise. 
• Be immersed in the execution of Brand across all consumer touch points - social media, influencer, paid media including performance, PR, ecomm and DTC. 
• Lead the team to qualitative + quantitative success. 
• Act as a bridge between the teams and create short-term + long-term goals that are followed through. 
• To take accountability & manage the flow of accountability and scale up quality work. 
• Put together content schedules and create a seamless environment and flow of work. 
• Must have flawless written English including punctuation and spelling. 
• Someone who loves the pace of digital change and innovation. 
• Someone who keeps abreast of pop culture, loves a meme, and keeps on top of internet trends. 
• Good understanding of which content, formats and platforms drive which outcomes. 
• Good understanding of people’s behaviour on social media across different platforms. 
• A thorough understanding of the language and needs inherent to writing for beauty brands 
• A powerful grasp of how content can play out across multiple mediums 
• Able to use data and insight to inform creative 
• A flair for words 
• Good Communication skills  
• Good in handling pressure 
• The ability to think conceptually when needed. Experience working as part of a traditional creative team (designer and copywriter) would be helpful 
• Demonstrated ability to combine and translate complex material from different sources and contexts into stories and content that engage and resonate with target audiences 
• Confident presenting and communicating clearly to other team members and clients. 
• Preferably someone who comes from a digital first / digital only brand / editorial / agency 
• Passion for and inquisitive about AI and new technologies 
• Understanding and knowledge of AI tools is beneficial, but ability to learn and digest benefits and features of AI tools is critical 

Req ID: 17298

#LI-SP1 #LI-Onsite

Role: Junior Account Manager

Location: Mumbai, India

About the role: 

We are currently looking for a Junior Account Manager to join our expanding team working with brands across a wide variety of FMCG briefs from social media content, video production, strategy and digital assets. 

What we want to see is a proven track record of driving multiple complex projects forward, a positive and proactive nature and the ability to bring in new business, supporting the Seniors onsite. You should have meticulous attention to detail, understand the importance of the profitability of your projects for the agency and be able to demonstrate yourself as a safe pair of hands on the day-to-day management of clients. 

What you will be doing: 

• Day to day contact for FMCG brands providing excellent client service and supporting the onsite U-Studio team 
• Working with the wider account team and collaborating with the studio including our digital designers and Studio manager. 
• Be accountable for the brief, and works with the client to ensure the team has obtained the right information required to begin work on the project. 
• Ensure you understand how to report and manage operational income for their projects in a timely and accurate manner. 
• Accountable for timely billing and reporting revenue to the Group Account Director 
• Work with the studio to manage timings plans 
• Manage and monitor brand reputation across digital platforms, ensuring timely response to customer queries and feedback.
• Handle Online Reputation Management (ORM) by tracking, analyzing, and responding to user interactions across channels.
• Develop and execute ORM strategies to enhance brand perception and proactively address customer concerns across digital touchpoints.

What you need to be great in this role: 

• Relevant 1yr experience working with a digital agency on FMCG brands 
• Expertise in ORM / Community Management
• Excellent client engagement skills with the ability to proactively organise and influence clients and build strong and effective working relationships. 
• Demonstrable account management experience and a proven track record of managing global clients and campaigns. 
• The ability to effectively and proactively manage account finances and invoicing. 
• Highly creative with the ability to generate ideas and practically contribute to the design studio output. 
• Proficient in Microsoft Office and other related software. 
• Understanding of how to integrate with a client-side team whilst maintaining a top tier agency service. 
• Passion for and inquisitive about AI and new technologies
• Understanding and knowledge of AI tools is beneficial, but ability to learn and digest benefits and features of AI tools is critical.

Req ID: 17287

#LI-EP1 #LI-Onsite

More about the role:

Burson, is looking for a Public Relations Manager to join our Corporate & Financial team for our Mumbai location. As a PR Manager, you are expected to actively be involved in the day-to-day execution of client activities under the supervision and guidance of senior team members. You will contribute to Burson – India’s performance by supporting the seniors in the team to manage client relationships and integrated communication (IC) programs, satisfying, and delighting clients and generating new business. You are required to support our corporate strategy and your practice or office to help ensure superior client service, a winning culture and profitability.

What you'll do:

Client Service:

• Stay current on your clients’ businesses, industries and competitors and use your knowledge to develop comprehensive, strategic, and integrated communications programs that complement the client’s business objectives and deliver results.
• Act as a day-to-day client leader and maintain a clear and consistent communication channel between the client and the account team.
• Be actively involved and oversee quality implementation for one or a group of accounts within time and budget constraints.
• Manage client relationships and be the client’s key contact, counselor, and strategic thinker.
• Timely Decision Making – The ability to identify a problem and find solutions. Makes decisions in a timely manner, using available information and under tight deadlines.
• Have strong verbal and written communication skills including development of various types of materials such as Q&A, key messages, holding statements, press release etc.
• Be able to support the senior managers and leaders in resolving client issues.
• Maintain a strong rapport with journalists/bloggers/media members who cover your clients’ industries and businesses to optimize channels.•
• Help develop media strategies, write pitch letters, and respond to media queries.
• Stay updated on social media channels, trends and analytical tools and make recommendations to strengthen our capabilities.
• Support the digital media strategy implementation.
• You must possess a strong familiarity with how Generative AI tools are used across communications programmes, especially in planning, research, ideation, content creation, and daily operations.

Business Development:

• Support the Directors and other senior leaders to identify new business opportunities within existing and potential clients.
• Be proactive during new business brainstorms and take ownership of portions of new business proposals under the guidance of Directors and senior leaders.

Talent Management:

• Coach and mentor junior team members and help them grow within the organization and are able to add value to the client and the team.
• Create an inclusive and welcoming environment that engages all individuals without bias and demonstrate flexibility in a changing work environment.
• Provide on the job training to new team members on day-to-day tasks, delegate tasks to junior team members with clarity and oversee quality implementation within specified timelines.
• Provide continuous constructive feedback, keep immediate superiors briefed on team member performance ensuring recognition of good performance and resolution of concerns in a timely manner.

Financial Management:

• Record time in Maconomy and make supervisors aware of your time spent so our business can be managed profitably.
• Ensure all activities carried out for clients are properly documented and budget and status reports are submitted.
• Follow agency procedures for client budgets, budget tracking, contract approval and billing rates and allocate resources for agency profitability.
• Manage vendor relationships, costs, and invoicing.

Agency Responsibilities:

• Use Burson’s intranet and resources; keep your profile updated.
• Be a brand ambassador and help in recruiting top talent by knowing our capabilities network.
• Adhere to Burson’s confidentiality and disclosure agreements and code of ethics/conduct.

Experience that contributes to success:

• 5+ years of experience in Public Relations. Experience working with clients in Corporate & Financial sector.
• University degree in Communications or related discipline.

• Are you curious, excited by experimentation and always looking for a better way of doing things?
• Do you want to keep learning and developing whilst getting hands-on experience working in the embedded payments space?
• Do you want to have the opportunity to high-growth environment with a fast-paced and collaborative culture where you will work with some fantastic clients and partners?

If so, we would love to hear from you!

This is a great opportunity to support Modulr, the fastest growing payments business in the UK and Europe, in our ambition to scale effectively while maintaining robust, compliant, and efficient financial crime operations. We are seeking a candidate based in India to align with our “Office First” strategy, while collaborating with a geographically distributed team that supports both our UK and European entities.

About us

At Modulr, our vision is a world where all businesses are powered by embedded payments. Modulr enables businesses, from SMEs to Enterprise, initially across the UK and Europe to efficiently pay-in, collect and disburse funds instantly via a range of payment schemes, accounts, and card products.  

We have created an industry-leading API platform with comprehensive online tools and access, to meet the demands of daily business payments. We have two routes to market. Our Core Business Payments product allows customers in any sector to connect to us and our expanding network of accounting and payroll platforms, including Sage, Xero, BrightPay and IRIS to automate payments. Our Vertical Solutions targets a growing range of industry verticals which directly connect their IT platforms to our APIs and webhooks. We solve complex payment problems for hundreds of clients in a range of industries, including Travel, Lending, Wage Advance, and Investment & Wealth.  

We are deeply integrated into the payment eco-system. In the UK, we are direct participants of Faster Payments and Bacs. Modulr hold settlement accounts at the Bank of England. Our payment network connectivity includes CHAPS, Open Banking, SEPA, SWIFT and account issuance in multiple currencies. We are principal issuing members of Visa and Mastercard schemes across UK and Europe.  

Our regulatory permissions and governance structure are the foundations of our business. We are regulated and supervised as an Authorised Electronic Money Institution (AEMI) in the UK by the Financial Conduct Authority and in the Netherlands by De Nederlandsche Bank.  

Modulr now has over 450 employees spread globally across offices in London, Edinburgh, Amsterdam, and Mumbai. 

Modulr values

• Building the extraordinary; going that extra mile.
• Owning the opportunity; be passionate and proud of the time you invest.
• Move at pace; reach goals faster whilst supported on your career journey.
• Achieve it together, working collaboratively and being a Modulite.

The role

The Financial Crime Operations function executes processes to mitigate risks to Modulr as they relate to Money Laundering/Terrorist Financing, Fraud, Sanctions, and other Financial Crime risks (such as Anti-bribery & Corruption).