At Zscaler, our Customer Success Organization is a global, customer-focused team dedicated to delivering high-impact experiences and identifying innovative solutions. We leverage valuable data and research to provide expert, hands-on support starting from the implementation phase and beyond, ensuring customers achieve their goals and leverage our technology to its fullest potential. Together, we create a customer-centric culture that fosters success, adoption, and continuous growth. 

We're looking for an experienced TSM to join our Customer Success team. Reporting to the Manager, Technical Success Management, you will be responsible for:

• Understanding customer goals, challenges, and technical needs to align with Zscaler solutions and drive satisfaction
• Building relationships with stakeholders, conduct reviews, and identify growth opportunities
• Anticipating challenges, provide proactive recommendations, and mitigate risks
• Understanding of all Zscaler products & service and contribute to best practices for implementing Zscaler products in both internal and customer-facing Knowledge Base
• Collaborating with teams, including Sales, Support, and Product, to deliver seamless customer experience

What We're Looking for (Minimum Qualifications)

• 5+ years of experience in customer-facing roles with a blend of technical expertise and account management
• Demonstrated experience  product feature implementations, and best-practice adoption
• Experience with operating systems such as Linux, Unix, and Free BSD
• Experience troubleshooting network issues and familiarity with the necessary tools. (Ping, Traceroute, MTR)
• Experience of protocols such as HTTP, SMTP, FTP, and DNS

What Will Make You Stand Out (Preferred Qualifications)

• Experience in running discovery discussions, building High/Low level design and familiarity with managing large-scale deployments or migrations
• In-depth understanding of enterprise networks, infrastructure and hands-on experience on cloud security technologies (e.g., SASE, SSE, ZTNA)
• Experience with open-source system administration and authentication protocols like SAML, LDAP, and OAuth

#LI-Hybrid

#LI-SU1

About Us:

Ensono is an expert technology adviser and managed service provider. As a relentless ally, we accelerate clients’ digital transformation to achieve business outcomes that stand to last. Our dedicated team helps organizations optimize today’s systems across any hybrid environment with services such as consulting, mainframe and application modernization, public cloud migration and cloud-native development. With certified experts in AWS, Azure and Google Cloud and recognized as Microsoft Datacenter Transformation Partner of the Year, Ensono has over 3500+ associates globally and is headquartered in greater Chicago. 

We care about your success, offering comprehensive strategic and managed services for mission-critical applications. Our Advisory and Consulting services can help upfront with an application strategy or find the right places for your applications – whether it’s public, multi or hybrid cloud, or mainframe. And because we span across all mission-critical platforms, we can meet you wherever you are in your digital transformation journey, with 24/7 support when you need it. We are your relentless ally, flexing with you when challenges emerge so you don’t feel stuck in place. With cross-platform certifications and decades of experience, our technology experts have become an extension of your team so you’re continuously innovating – doing more with less while remaining secure. And that’s just the beginning

Primary Responsibilities: 

• Acts as a client advocate and a point of escalations for client service delivery needs.
• Coordinates internally across Ensono with cross-functional teams to ensure the relationship and services levels are achieved. Provides guidance within Ensono’s’ operational teams to ensure clients have an exceptional experience with the technology solutions we provide and that contractual obligations are met.
• Provides guidance on Ensono products (i.e., client portal) by coordinating with internal SMEs and support organizations. 
• Maintains and improves CSAT through optimizing service quality and end-to-end client experience.
• Assists with preparation and delivery of operational health and KPIs for monthly/quarterly business level reviews (MBR/QBR) with the client and Ensono senior leadership.
• Collaborates with the Client Engagement Team (Sales) to build a strong account plan and coordinates to effectively manage client relationships, strategic outcomes, opportunities, and manages the client’s overall contractual relationship.
• Supports critical client issues/incidents via an ITSM based approach, communicating the client’s expectations, and ensuring coordination across the Ensono team to deliver. 
• Assesses account performance through Ensono’s Client Health Dashboard and works across Ensono teams to manage client challenges and deliver high quality service to each client.
• Demonstrates product knowledge, supporting recommendations to clients, strengthening the relationship as well as exceeding expectations.
• Supports operational meetings focused on ITSM governance and SLA adherence.
• Tracks and reports moves, additions, and changes to client assets.
• Prepares and delivers operational health and KPIs for monthly/quarterly business level reviews (MBR/QBR) with the client and Ensono senior leadership.

We want all new Associates to succeed in their roles at Ensono. That's why we've outlined the job requirements below. To be considered for this role, it's important that you meet all Required Qualifications. If you do not meet all of the Preferred Qualifications, we still encourage you to apply. 

Required Qualifications

• 2+ years of IT Service Management experience in a client-facing role
• Operational ability in diverse, large-scale, multi-platform, outsourced environments
• Knowledge of escalation procedures, incident management, and other disciplines related to service delivery
• Proficient understanding of ITIL (Information Technology Infrastructure Library) principles
• Demonstrated understanding of any of the following technologies: Mainframe, Open Systems, Virtualization, Databases, Cloud Computing, Middleware, or Networking
• Willing to travel as required (e.g., client service reviews at client site)

"We are an equal opportunity employer. All qualified applicants will be considered for employment without regard to caste, color, creed, religion, gender, gender identity, sexual orientation, age, disability, HIV status, or any other status protected by law. Candidates with disabilities who require accommodation during the recruitment process are encouraged to contact our Talent Acquisition team to place a request." 

What's the Role All About? 

 The Manager, Business Consulting (AI Adoption ), is a pivotal leadership role within our Customer Services Automation AI Center of Excellence. This position will lead a team responsible for driving measurable adoption, consumption, and business value across our AI customer base.

This is a people leadership role focused on ensuring customers achieve sustained usage and operational impact from AI solutions such as Copilot, AutoSummary, Autopilot, and Conversational AI. You will lead a team of consultants, partner cross-functionally across Customer Success, Product, Delivery, Sales, and Engineering, and help build the repeatable motions required to scale AI adoption globally.

This role is not focused on feature enablement alone. It is focused on business outcomes, workflow integration, value realization, and adoption at scale.

How Will You Make an Impact? 

As the Manager,Business Consultant, you will

• Lead and develop a team of AI Adoption Consultants
• Drive adoption and consumption outcomes across a portfolio of enterprise AI customers
• Build and improve repeatable adoption playbooks, scorecards, and operating rhythms
• Partner with internal teams to remove blockers and accelerate customer time-to-value
• Translate AI usage into business value, operational KPI improvement, and executive-ready narratives

Team Leadership

• Manage, coach, and develop a team of AI Adoption Consultants
• Set clear expectations, inspect quality of work, and drive a high-performance culture
• Support hiring, onboarding, capability building, and talent development
• Ensure team execution is aligned to customer outcomes and business priorities

AI Adoption & Value Realization

• Lead adoption strategy across a portfolio of enterprise AI customers
• Ensure customers achieve sustained usage targets and measurable business impact
• Identify adoption gaps, usage risks, and underconsumption patterns, and drive recovery plans
• Oversee adoption scorecards, account reviews, and executive-ready action plans
• Reduce time-to-value and improve adoption consistency across the portfolio

Workflow & Operational Transformation

• Guide teams in embedding AI into contact center workflows, agent routines, and customer journeys
• Help customers redesign processes to improve containment, reduce manual effort, and increase productivity
• Ensure AI solutions are operationalized, not just deployed

Cross-Functional Leadership

• Partner with Customer Success, Product, Engineering, Delivery, Sales, Education, and Support teams to accelerate adoption outcomes
• Escalate systemic blockers and influence action across internal stakeholders
• Bring customer insights and Day 2+ feedback into product and process improvement discussions

Business Value Storytelling

• Connect AI adoption to contact center KPIs and business outcomes
• Help customers and internal stakeholders understand the operational and financial impact of AI
• Support executive business reviews with clear, data-driven insights and recommendations.

Success Measures

Success in this role will be measured by:

• Sustained AI usage growth across assigned customer portfolio
• Achievement of adoption targets within six months of go-live
• Reduction in time-to-value
• Improvement in operational KPIs such as AHT, ACW, containment, CSAT, and agent productivity
• Quality and consistency of team execution
• Customer satisfaction, executive confidence, and referenceability

Have You Got What It Takes? 

• 18+ years of experience in contact center, CCaaS, customer success, professional services, digital transformation, AI adoption, or value realization
• 4+ years of experience leading direct reports in a customer-facing or consulting environment
• Strong experience working with enterprise customers in complex, matrixed environments
• Proven success driving measurable business outcomes and KPI improvement
• Strong understanding of contact center operations and key service metrics, including: AHT, ACW, FCR, Containment, Service Level, Occupancy, Agent Productivity
• Experience leading cross-functional initiatives involving AI, automation, workflow redesign, or conversational AI
• Strong executive communication, coaching, and stakeholder management skills
• Strong analytical and problem-solving ability with a bias for action

You Will Have an Advantage If You Also Have: 

• Experience with NICE, Genesys, Five9, or other CCaaS platforms
• Experience with conversational AI or automation platforms such as Cognigy, Amelia, or Omilia
• Experience in SaaS, CCaaS, or large-scale service operations
• Change management training or certification
• Familiarity with generative AI and enterprise AI use cases

What’s in it for you? 

Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NiCE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NiCEr! 

Enjoy NiCE-FLEX!  

At NiCE, we work according to the NiCE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere. 

Requisition ID -  10422

Reporting Into: Director , Professional Services

Role Type: People Management 

So, what’s the role all about? 

We’re seeking a skilled Professional Services Engineer to deliver tailored technical solutions, successful deployment, configuration, and integration of our software solutions for clients. You’ll work closely with customers and internal teams to translate business needs into scalable, data-driven solutions. 

This role requires hands-on experience of Advanced Call Flow configurations, Digital Channel and basic knowledge Bot configurations.  You’ll support data integration, automate processes, and help clients get the most value from our platform. 

 How will you make an impact?   

• Collaborate with clients and internal account teams to gather requirements, understand business needs, and deliver tailored reporting solutions. 

• Install, configure, and customize the company’s software products in client environments  

• Work closely with cross-functional teams (QA, Development, Product) to stay aligned on feature changes and data impacts. 

• Train customers and internal stakeholders on product features and best practices 

• Document solutions, timelines, deliverables, and technical details to ensure clarity and continuity across projects. 

• Present project updates, outcomes, and recommendations to internal stakeholders and client leadership. 

• Manage multiple client projects in a fast-paced environment while ensuring timely and high-quality delivery. 

• Contribute to continuous process improvement and knowledge-sharing across the Professional Services team. 

Have you got what it takes?  

• 2+ years of experience in professional services, technical consulting, or enterprise software implementation. 

• Knowledge of CCaaS, IVR configuration, and an understanding of multi-channel communication such as SMS, chat, etc. 

• Proficiency in SQL, with the ability to write optimized queries  

• Hands-on experience with relational databases such as MySQL and Oracle. 

• Strong analytical and problem-solving skills with attention to detail. 

• Excellent communication skills with a customer-focused approach. 

• Ability to manage multiple client projects while maintaining high quality and responsiveness. 

Enjoy NICE-FLEX!  

At NICE, we work according to the NICE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere. 

 What’s in it for you? 

Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NICE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NICEr! 

About NICE 

NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NICE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions. 

Known as an innovation powerhouse that excels in AI, cloud and digital, NICE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries. 

NICE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.  

Requisition ID:  10724
Reporting into:  Tech Manager , Professional Services
Role Type:  Individual Contributor

 So, what’s the role all about?

The Education professional supports global training operations through LMS-driven processes, customer communication, and core coordination activities. The role requires strong operational accuracy, independent handling of requests, excellent written communication, and ownership of key activities such as registrations, certifications, scheduling, reporting, and gap analysis. The coordinator is expected to work comfortably in a system-driven environment and contribute to ongoing process improvements, including the adoption of automation and AI-enabled solutions

How will you make an impact?

Support global customers, partners, and internal teams with training registrations and related queries.

Manage end-to-end training coordination, including scheduling classes, enrolments, approvals, prerequisites, and user training records in the LMS.

Respond to LMS-related queries such as account status, access issues, and routine administrative tasks.

Independently manage shared inbox requests with clear, professional written communication.

Actively promote relevant training programs and communicate suitable portfolio options to customers and stakeholders.

Generate operational reports and support training gap analysis for customers and internal stakeholders.

Maintain high data quality and consistency within the LMS and related systems.

Collaborate with Training Delivery teams to plan and schedule sessions for smooth execution.

Take proactive ownership of tasks, requests, and follow-ups.

Contribute to process improvements and adoption of automation and AI-assisted tools.

Have you got what it takes?

Bachelor’s degree preferred, or equivalent experience in training operations, administration, or a related field

Hands-on experience working with a Learning Management System (LMS) in an operational or administrative role.

Experience with Cornerstone (CSOD) or similar enterprise LMS is a strong advantage.

Ability to work independently in an LMS-driven environment and other operational systems.

Strong attention to detail and operational accuracy.

Excellent written communication skills in English.

Strong organizational and time-management skills.

Ability to collaborate effectively with cross-functional teams.

Proactive and solution-oriented approach.

Ability to manage multiple requests in a structured, process-driven, and fast-paced environment.

Openness to process improvements and adoption of automation or AI-assisted tools.

Willingness to learn new systems and adapt to evolving processes.

Proficiency in Microsoft Office, especially Excel.

Ability to support a global user base across time zones.

What’s in it for you?

Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NICE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NICEr!

Enjoy NICE-FLEX!

At NICE, we work according to the NICE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere.

Requisition ID: 10491

Reporting into: Tech Manager
Role Type: Individual Contributor

So, what’s the role all about?

As a Product Owner within Employee Engagement Manager (EEM), you will help define requirements for an intelligent intraday management tool focused on innovation, automation, and empowerment. EEM Product Owners work with both Product Managers and R&D to define product requirements which will evolve the workforce management space. You will serve as the Product Manager’s representative in all scrum-related activities for sprint and release planning to help drive execution according to the roadmap. Where needed, you will represent the Product team in critical stakeholder communication with R&D leadership, technical account managers, support, and during other critical activities in support of the Product team’s needs. You will report directly to the Manager of Product Management and are expected to interact with experts in the WFM domain.

How will you make an impact?

Define functional requirements for new EEM product features

Support the detailed definition of the product roadmap aligned to the Product Manager’s vision

Create and own the prioritized backlog. Work with architects, R&D, and UX to understand the design and prepare for sprint and release plans

Provide appropriate conditions regarding usage behavior and key pain-points experienced by specified WFM personas. Review, give feedback, and approve product deliveries according to acceptance criteria within area of responsibility

Assist customer support, training, and implementation teams with product issues

Enable the creation of technical documentation including feature documentation, micro-learning videos, and release guide preparation

Support Product Managers and serve as a trusted collaborator in considering feature innovations and critical decision-making

Have you got what it takes?

B.E./B.Tech in Computer Science, Industrial/Electronic Engineering.

2-5 years of experience in IT

Ability to work in a highly autonomous environment with little oversight required to multitask and prioritize work

Proven experience on partnering with engineers for delivery of enterprise-class software

Background in Agile Development Methodologies, user stories, acceptance criteria, and product specification definition

Familiarity with cloud-based applications and AWS infrastructure

Track record of effectively using influence, negotiation, and relationship-building to drive plan execution

Ability to work later hours when necessary. Strong communication skills and ability to interact with globally situated stakeholders

Fast learner with ability to quickly grasp new technical concepts. Ability to work across boundaries in a matrix organization

Strong analytical and problem-solving skills. Ability to manage expectations with customers and internal stakeholders

You will have an advantage if you also have:

Experience with contact centers or workforce management practices

Familiarity with scheduling employees

Previous experience as a Business Analyst/Product owner for enterprise-class software

Strong mathematical background. Knowledge of both web and mobile applications

Understanding of user experience. Experience with agent experience for WFM, specifically around time-off topics. Familiarity with Pragmatic Marketing framework

Knowledge of JIRA and Confluence. Inquisitive mindset/ ability to innovate

Experience with building AI products and features

What’s in it for you?

Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NICE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NICEr!

Enjoy NICE-FLEX!

At NICE, we work according to the NICE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere.

Requisition ID: 10797

Reporting into:  Tech Manager
Role Type: Individual Contributor

So, what’s the role all about?
We’re looking for a seasoned Business Consultant to join our Global Cloud Services team at NICE Actimize. This role is centered around end-to-end business development and consultative services focused on financial crime solutions. You’ll be instrumental in driving business transformation, increasing adoption of NICE Actimize technologies, and delivering measurable impact through our Business Consulting methodology.

How will you make an impact?
You’ll collaborate with account teams, clients, and internal stakeholders to expand our Cloud Professional Services footprint. Your expertise will guide clients through transformation initiatives, while your leadership will ensure the successful delivery of consulting engagements.

Key responsibilities include:

• Driving growth opportunities and supporting go-to-market strategies for Cloud Services
• Acting as a trusted advisor throughout the customer lifecycle
• Identifying upsell and cross-sell opportunities within existing accounts
• Leading and managing consulting engagements across global teams
• Providing direct and indirect consulting tailored to client needs
• Mentoring team members and ensuring quality assurance
• Developing actionable implementation plans
• Delivering consulting services in financial crime prevention and performance improvement
• Ensuring measurable business impact and ROI for clients
• Promoting NICE Actimize solutions in collaboration with product and sales teams
• Building relationships within the partner ecosystem

Have you got what it takes?

• 8+ years of business consulting experience in financial crime within a services firm, consulting firm, regulatory body, or large financial institution
• Subject matter expertise in financial crime, performance management, business analysis, and training
• Proven business development experience with services-led solutions
• Strong track record in opportunity development and service sales
• Excellent communication and presentation skills
• MBA/MSc preferred; BA/BS required
• Professional compliance qualification from ICA or CAMS is a must

Interpersonal Skills

• Strong mentoring and team development capabilities
• Exceptional customer-facing and consultative selling skills
• Ability to influence stakeholders at all levels, including C-suite
• High accountability and commitment to service excellence
• Proactive, self-driven, and adaptable in dynamic environments
• Skilled at managing multiple priorities with a solution-oriented mindset
• Clear and persuasive communicator

Technical/Domain Knowledge & Experience

• Proficiency in Microsoft Office
• Expertise in database operations and SQL
• Deep understanding of Transaction Monitoring, Sanctions Screening, KYC/CDD, and/or Fraud Detection
• Familiarity with strategy, operations, and data analysis methodologies

What’s in it for you?

Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NICE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NICEr!

Enjoy NiCE-FLEX!

At NICE, we work according to the NICE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere.

Requisition ID: 8625

Reporting into: Group Manager, Actimize
Role Type: Individual Contributor

Job Title- Customer Success Manager II

About HG Insights

HG Insights delivers the world's most powerful technology intelligence for B2B go-to-market teams. Our platform helps customers identify high-value accounts, optimize territory coverage, and prioritize prospects based on real tech spend, install base, and intent signals. We don't guess; our customers win by using real data.

Role Overview

As a Customer Success Manager II on the Growth team, you'll own a portfolio of accounts and serve as the primary relationship, strategic advisor, and accountability partner for each customer. You're not a ticket-taker or a check-in coordinator. You're the person who helps customers connect HG's data to real GTM outcomes: better targeting, more pipeline, stronger territory coverage.

This role requires deep GTM domain fluency. You need to speak the language of sales ops, demand gen, and revenue leadership. Not just understand it conceptually, but use it to build trust quickly and deliver meaningful guidance. You'll navigate renewals, escalations, and difficult conversations with confidence, and you'll proactively surface expansion opportunities before anyone asks.

Every employee is expected to approach AI as a strategic collaborator that can 10x individual output, accelerate decision-making, and unlock new ways to solve problems. Whether you're optimizing workflows, analyzing data, drafting communications, or supporting customers, AI should be your first instinct, not your last resort.

Responsibilities

Customer Success and Value Realization

• Own onboarding for new accounts, driving customers through key milestones and ensuring early value is realized and documented.
• Build and maintain value realization plans tied to each customer's GTM objectives, with measurable KPIs and a clear link between platform usage and business outcomes.
• Conduct regular working sessions (1:1 and 1:many) with customer stakeholders across Sales, Marketing, and Revenue Ops to review progress, surface new use cases, and deepen adoption.
• Track platform engagement weekly, identify usage gaps, and proactively intervene before disengagement becomes a risk.

Account Health and Risk Management

• Maintain a clear, up-to-date picture of account health across your entire book, leveraging signals from platform usage, support tickets, Slack activity, and stakeholder sentiment.
• Own weekly pulse checks for all active opportunities, documenting sentiment trends and escalating risks with a clear diagnosis and mitigation plan.
• Lead difficult conversations head-on: renewals with pricing pushback, executive escalations, and at-risk accounts where the relationship needs to be rebuilt. You don't avoid these; you run toward them.
• Manage the full renewal motion for your accounts in close partnership with your AE, including negotiation support and executive alignment.

Strategic GTM Advisory

• Act as a trusted advisor on how HG data integrates into customers' existing GTM workflows, including ICP definition, territory design, account scoring, ABM campaigns, and pipeline generation.
• Coach customers on operationalizing HG data in tools like Salesforce, 6sense, or Outreach. You don't need to admin these systems, but you must speak the language fluently.
• Deliver executive-ready insights that connect platform usage to commercial outcomes, and present to senior stakeholders confidently.

Expansion and Cross-Functional Orchestration

• Proactively identify whitespace and expansion opportunities within your book by understanding the customer's full GTM footprint, not just the current contract scope.
• Collaborate with AEs to build a shared account strategy, acting as the customer's internal advocate.
• Loop in Product, Solutions, and Data Science teams when customer initiatives require it, and follow through to make sure those commitments are met.

What We're Looking For

Must-Have Traits

• GTM domain fluency. You have genuine experience in B2B go-to-market. You understand how revenue teams are built, how they use data, and what "good" looks like across demand gen, sales ops, and account-based strategy. Without this, ramp time is too long.
• Strategic orientation. You find ways to help customers succeed rather than waiting to be asked. You come to meetings with a point of view, not just an agenda.
• Persistence. You don't accept "no" and move on. You dig deeper, find another angle, and come back with something better. You're tenacious without being pushy.
• Comfort with hard conversations. Renewals with budget pressure, executive escalations, at-risk accounts: these don't rattle you. You handle them with composure and directness.
• Execution discipline. You're reliable. You don't let situations stall. You track your own commitments, ask for help when you need it, and follow through.
• Interpersonal range. You build trust with technical operators and C-suite executives alike. You read the room and adjust your style accordingly.
• Adaptability. You're energized by change, not drained by it. As the team and product evolve, you evolve with them.

Minimum Qualifications

• 4+ years in a Customer Success, account management, or GTM advisory role in a B2B SaaS environment.
• Demonstrated experience supporting customers with go-to-market strategy, including topics like ICP definition, account prioritization, territory coverage, or pipeline generation.
• Familiarity with tools like Salesforce, 6sense, Outreach, or similar GTM systems (workflow awareness required; configuration not required).
• Proven ability to manage a book of business through renewals, expansion conversations, and at-risk situations.
• Strong written and verbal communication skills. You can build a brief, lead an executive meeting, and send a tight follow-up email, all in the same day.
• Demonstrated head-first adoption of AI tools in day-to-day work.

Nice to Have

• Prior experience in a data intelligence, ABM, or intent data category.
• Background supporting Revenue Ops or demand generation teams as part of your CS work.
• Exposure to CS platforms such as Vitally, Gainsight, or Totango.

What Success Looks Like

• Your customers treat you like a strategic advisor. They bring you into budget conversations, planning cycles, and cross-functional initiatives.
• Your book is healthy: usage is up, pulse checks reflect genuine engagement, and you can articulate the business value each account is realizing.
• You identify renewal risks and expansion opportunities before your AE does.
• You've delivered documented value plans for 100% of your accounts, tied to measurable GTM outcomes: pipeline acceleration, coverage improvement, CAC reduction, or segment lift.
• Difficult conversations happened on your watch, and you owned them, recovered where possible, and learned from the ones you didn't.

Overview of the Role

As 66degrees continues its rapid growth as a premier Google Cloud professional services partner, the security of our internal systems, employee identities, and client data is our top priority. We are seeking a hands-on, highly technical Manager of Security Operations (SecOps) to be the foundational leader of our new dedicated internal InfoSec operational function.

Reporting directly to our U.S. Director who leads our broader IT, IAM, and current Security infrastructure you will take ownership of our day-to-day security operations across a global workforce of 550+ employees. You will build and manage security monitoring processes, lead incident response for security alerts, enforce compliance frameworks, and serve as an escalation point and mentor for our global teams. The ideal candidate is someone who is both admin and security trained at scale.  We are looking for a person who can write a script to automate an alert in the morning and present a risk dashboard to leadership in the afternoon on new threat vectors.

Key Responsibilities

Security Monitoring & Incident Response

• Build, own and manage the daily operations of our security toolset (SIEM (Google SecOps or Splunk), EDR/XDR (SentinelOne), Email Security, Cloud Security, and Endpoint Security (Rippling MDM) Posture Management.
• Serve as the primary incident lead for system security events; investigate, contain, and remediate alerts, and lead post-incident post-mortems as they are requested.
• Develop, document, and maintain security playbooks and standard operating procedures (SOPs) for securing and hardening of our various solutions within the 66degrees tech stack.

Vulnerability & Posture Management

• Conduct continuous vulnerability scanning and coordinate patching/remediation cycles across endpoints, networks, and cloud environments (GCP, Azure, AWS).
• Partner closely with the U.S. Director to operationalize, enforce, and refine Zero Trust, Device Trust, Browser Trust, and Identity and Access Management (IAM) policies.
• Monitor, harden, and secure our core business applications such as but not limited to Google Workspace, Google Cloud Platform (GCP), Slack, Salesforce, and Rippling environments against misconfigurations, and unauthorized access.

Leadership & Global Enablement

• Act as the security subject matter expert and internal escalation point for the IT Service Desk team located in India, along with the broader global company teams.
• Train and upskill global teams on how  to perform "Tier 1" security triage (e.g., investigating phishing reports, basic malware alerts, account lockouts, and how to avoid IT worker scandals), creating a scalable company security framework.
• Foster a culture of security awareness across the company by leading regular employee training and simulated phishing campaigns (KnowBe4). Along with always advising on the principle of least privilege way of thinking.

Compliance & Risk

• Lead the technical GRC Buildout (Drata), Trust Center Buildout (SafeBase), evidence gathering, and control enforcement for external audits and compliance frameworks (e.g., SOC 2, ISO 27001).
• Assist the go-to-market and legal teams by filling out client security questionnaires and vendor risk assessments, directly accelerating our sales cycles.
• Track and report on key SecOps metrics (Time to Detect/Respond, patch compliance, etc.) to IT leadership

Required Qualifications

• Experience: 8-12+ years of progressive experience in Information Security, IT Security, or Security Operations, with at least 2-3 years in a team lead or management capacity.
• Cloud/SaaS Expertise: Deep technical understanding of Google Workspace administration and security, as well as cloud infrastructure security (specifically Google Cloud Platform / GCP).
• SecOps Engineering: Hands-on experience building, configuring, monitoring, and responding to alerts in EDR platforms (e.g., CrowdStrike, SentinelOne), SIEM platforms (e.g., Splunk, Google SecOps), and IAM platforms (e.g., Rippling, Okta, GCP, Entra, Azure, AWS, GWS).
• Compliance: Experience operating within compliant environments and supporting audits for SOC 2 Type II or ISO 27001 frameworks. Along with experience setting up and managing a GRC platform (e.g., Drata, Ostendio).
• Scripting: Proficiency in scripting (Python, PowerShell, Bash, or Google Apps Script) to automate repetitive security tasks and API integrations.
• Communication: Excellent English communication skills, with a proven ability to bridge time zones and cultural nuances while managing remote/offshore resources.

Preferred Qualifications

• Industry-recognized security certifications such as CompTIA Security+, CISSP, CISM, CCSP, or GCIA.
• Google Cloud Professional Cloud Security Engineer certification is highly desired.
• Google Cybersecurity Certificate is highly desired.
• Previous experience working in a professional services, consulting, or managed services firm.
• Previous experience building an at scale internal security team.

At Ensono, our Purpose is to be a relentless ally, disrupting the status quo and unleashing our clients to Do Great Things!  We enable our clients to achieve key business outcomes that reshape how our world runs. As an expert technology adviser and managed service provider with cross-platform certifications, Ensono empowers our clients to keep up with continuous change and embrace innovation.

We can Do Great Things because we have great Associates. The Ensono Core Values unify our diverse talents and are woven into how we do business. These five traits are the key to achieving our purpose:

Honesty, Reliability, Curiosity, Collaboration, and Passion.

About the role and what you'll be doing: 

Ensono is seeking a Senior Manager, Digital Experience & Web Platforms to lead our enterprise web strategy and drive the evolution of a modern, customer-centric digital ecosystem. This strategic leadership role owns the vision, architecture, and governance of Ensono’s web platforms, which serve as the foundation for our digital marketing, ABM, and customer engagement initiatives.

You will act as the technical and strategic owner of Ensono’s web presence, partnering closely with Marketing Operations, Brand, Content, IT, Security, Legal, and external agencies to deliver scalable, secure, and highly personalized digital experiences across the B2B buyer journey.

Key Responsibilities

Platform Strategy & Architecture

• Own the strategic vision and technical roadmap for Ensono’s enterprise web platforms
• Evaluate, design, and implement modern CMS solutions (headless, hybrid, or traditional) that support scalability, performance, and innovation
• Establish architecture standards, development best practices, and governance frameworks to ensure consistency, quality, and security
• Design and maintain content models, taxonomies, metadata frameworks, and personalization-ready architectures

Website Personalization & Orchestration

• Develop digital experience strategies aligned to ABM and B2B buying journeys
• Lead the design of personalization frameworks leveraging behavioral, firmographic, and intent data
• Partner with marketing leadership to deliver persona-based and industry-specific experiences that drive engagement and conversion

Technical CMS & Integration Management

• Oversee day-to-day performance, uptime, and security of the enterprise CMS platform
• Manage integrations across CRM (Salesforce), marketing automation, CDPs, analytics, ABM platforms, and tag management systems
• Partner with Marketing Operations to ensure reliable tracking, attribution, and data flow across all digital touchpoints

SEO, Analytics & Optimization

• Embed technical SEO and GEO best practices across the platform, including Core Web Vitals, site architecture, schema markup and crawlability
• Build and maintain measurement frameworks and executive dashboards that track engagement, pipeline influence, and business impact
• Drive continuous improvement and tracking through A/B testing, experimentation, and data-driven optimization (GA4)

Strategy, Governance & Leadership

• Establish scalable content governance models, workflows, and approval processes
• Lead and mentor cross-functional teams including developers, designers, content teams, agencies, and vendors
• Build strong partnerships with IT, security, legal, and compliance to ensure adherence to enterprise and regulatory standards (GDPR, CCPA, accessibility)

Innovation & Industry Leadership

• Monitor emerging web, MarTech, and digital experience trends
• Evaluate and pilot AI-driven tools and capabilities that enhance personalization, productivity, and user experience
• Share thought leadership internally and externally to position Ensono as a digital experience leader

We want all new Associates to succeed in their roles at Ensono. That's why we've outlined the job requirements below. To be considered for this role, it's important that you meet all Required Qualifications. If you do not meet all of the Preferred Qualifications, we still encourage you to apply. 

What You Will Need:

• 8+ years of hands-on experience in web platform management and development, with at least 3 years in a leadership role
• Proven success architecting and managing enterprise-scale web platforms in B2B technology or complex business environments
• Deep expertise with modern CMS platforms (Adobe Experience Manager, Optimizely, Contentful, Sitecore, WordPress), including headless/composable architectures
• Strong understanding of MarTech ecosystems including CRM, marketing automation, CDPs, analytics, and ABM platforms
• Advanced knowledge of technical SEO and GEO, web analytics (GA4), conversion optimization, and experimentation methodologies
• Expert-level understanding of modern web technologies, APIs, integration patterns, and cloud-based infrastructure
• Strong communication skills with the ability to translate technical concepts for non-technical stakeholders
• Data-driven, customer-obsessed mindset with a balance of strategic vision and practical execution

Bonus Qualifications

• Experience supporting account-based marketing (ABM) strategies and complex B2B buying journeys
• Familiarity with DevOps practices and CI/CD pipelines for web platforms
• Experience working within regulated or compliance-driven environments
• Demonstrated success leading digital transformation initiatives at scale

Why Ensono?

Ensono is a place to make better happen – for our clients and for your career. You can do great things through innovation or collaboration, by learning or volunteering, or to promote diversity and inclusion. You can do great things for your own health or for a healthier planet. Whatever it means to you to do great things we want Ensono to be the place you can do it. 

We are a client-facing business, but we do encourage clients to allow us to work remotely most of the time so if you are not required to be on a client site, you can choose to work from home or in our Ensono offices

We are an equal opportunity employer. All qualified applicants will be considered for employment without regard to caste, colour, creed, religion, gender, gender identity, sexual orientation, age, disability, HIV status, or any other status protected by law. Candidates with disabilities who require accommodations during the recruitment process are encouraged to contact our Talent Acquisition team to place a request.

So, what’s the role all about?

The key role of a Senior Technical Account Manager (TAM) is to act as a strategic advisor and primary point of contact for key customer accounts, ensuring they receive maximum value from NICE’s products and services. 

How will you make an impact?  

• Building Strong Customer Relationships: Develop and maintain deep, long-term partnerships at all levels with customers, understanding their business needs, strategic goals, and challenges.  

• Driving Customer Success: Focus on improving customer satisfaction, retention, and success by proactively identifying opportunities for improvement and expansion. 

• Proactive Account Management: Regularly engage with customers to review performance, identify potential issues, provide leadership, own escalations, and propose solutions or optimizations that can improve efficiency, scalability, and outcomes. 

• Strategic Advisory: Provide customers with strategic insights, best practices, product roadmap highlights and recommendations to help them achieve their business goals, guiding them on how to leverage new features, updates, and technology trends.  

• Technical Expertise and Support: Provide technical guidance, troubleshooting, and solutions to complex issues. Serve as a subject matter expert on the NICE portfolio and focused on supporting clients to optimize their use and performance. 

As a Senior Technical Account Manager, you will also be expected to: 

• Have a proven background and understanding of modern cloud contact centers and their associated core applications. 

• Assist assigned customers in preparation for go-live and build confidence with them as they begin using NICE products in their environment. 

• Identify opportunities to improve or modify products and services to improve customer effectiveness and experience, and recommend those improvements through proper channels, driving product/services enhancements and development. 

• Partner with other NICE CX employees and teams (technical support, professional services, product management, engineering, etc.), ensure that all technical challenges and other issues/cases/requests are being handled properly, are within SLA targets, and are progressing toward resolution. 

• Create, own, and develop a Customer Success Plan for each customer that is focused on ensuring key milestones and success criteria are delivered and value realisation is assured. 

• Work largely during the customers' core business hours, with occasional extended hours as required to deliver planned activities. 

• Plan and deliver all customer success / service delivery meetings with customers creating all content and providing in-depth analysis and management information and reports.  

• Deliver product overviews, demonstrate new features, and provide appropriate coaching as required. 

• Develop and mentor new members of the team and set high standards in all aspects of the role. 

• Responsible for customer satisfaction, retention and referencability for all assigned accounts. 

Have you got what it takes?

• 5+ years in a Technical/Service role in software, telecommunications or in customer service, call/contact center and/or service delivery. 

• Demonstrated technical problem-solving proficiency. 

• Strong analytical and advanced troubleshooting skills with end-users/customers. 

• Strong customer service and communication skills, both verbal and written. 

• Ability to multitask and work well in a fast-paced environment. 

• Strong team player with the ability to work with minimal supervision and complete all tasks. 

• Demonstrated experience in a fast-paced environment and meeting customer time constraints. 

• Implementation: broad skills in both technology & analysis; experience in communicating at a technical and functional level while managing business rapport. 

You will have an advantage if you also have:

• Strong networking knowledge and VoIP technology exposure 

• Understanding of telecommunications architecture (PBX, Carriers, SIP and VoIP) 

• Strong understanding of modern cloud contact centre solutions and CX applications 

• Analytical, inquisitive, service & team-oriented, friendly demeanour, early adopter 

What’s in it for you?

Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NICE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NICEr!

Enjoy NICE-FLEX!

At NICE, we work according to the NICE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere.

Requisition ID: 10691
Reporting into: Director, Customer Success APAC
Role Type: Individual Contributor

Business Overview 

IPG Mediabrands is the media and marketing solutions division of Interpublic Group (NYSE: IPG). IPG Mediabrands manages over $47 billion in marketing investment globally on behalf of its clients across its full-service agency networks UM, Initiative and Mediahub and through its award-winning specialty business units Healix, Kinesso, MAGNA, Mediabrands Content Studio, Orion Holdings, Rapport, and the IPG Media Lab. IPG Mediabrands clients include many of the world’s most recognizable and iconic brands from a broad portfolio of industry sectors including automotive, personal finance, consumer product goods (CPG), pharma, health and wellness, entertainment, financial services, energy, toys and gaming, direct to consumer and e-commerce, retail, hospitality, food and beverage, fashion and beauty. The company employs more than 18,000 diverse marketing communication professionals in more than 130 countries. Learn more at www.ipgmediabrands.com. 

Position Summary

We are seeking a highly experienced and results-oriented Manager (IC Specialist) Ad Operations to lead our team. You will be responsible for overseeing the day-to-day operations of our digital advertising campaigns, ensuring seamless execution, optimization, and client satisfaction. This role involves collaborating with team members, driving process improvements, and ensuring adherence to industry best practices

Responsibilities

• Campaign Quality Assurance and Troubleshooting: Conduct thorough quality checks on assigned tasks, identifying and resolving complex ad serving issues. Perform root cause analysis for escalations to prevent future occurrences.
• Process Management and Compliance: Monitor and update process-related documentation, ensuring adherence to established procedures and compliance with industry standards. Identify opportunities for process improvement and implement best practices.
• Client Communication and Collaboration: Handle critical client and account communication, ensuring timely and effective resolution of issues. Collaborate closely with other managers and Account Managers to ensure seamless communication and alignment across teams.
• Technical Expertise and Problem-Solving: Demonstrate in-depth understanding of ad servers, ad verification technology, tagging, and basic site analytics. Identify and troubleshoot complex ad serving issues, providing solutions and recommendations

Required Skills & Experience

• Ad Operations Expertise: Proven experience in ad operations, with a deep understanding of campaign setup, trafficking, optimization, and reporting across various ad servers (e.g., CM360, Flashtalking, Adform) and ad verification platforms.
• Hands-on Ad Server and Verification Experience: Hands-on experience with at least one ad server (e.g., CM360, Flashtalking, Adform) and ad verification platforms.
• Analytical and Problem-Solving Skills: Strong analytical and problem-solving skills, with the ability to identify root causes, develop solutions, and implement improvements.
• Communication and Interpersonal Skills: Excellent communication, listening, problem-solving, and interpersonal skills, with the ability to effectively collaborate with team members, clients, and senior management.
• Technical Proficiency: Proficiency with digital marketing tools and platforms, including expert-level knowledge of Excel and PowerPoint.
• Process Management and Documentation: Strong organizational skills, with the ability to manage multiple projects and assignments simultaneously. Experience in developing and maintaining process documentation.
• Client Relationship Management: Ability to handle critical client/account communication, ensuring timely and effective resolution of issues.
• Presentation and Data Interpretation Skills: Excellent presentation and data interpretation skills, with the ability to communicate complex information clearly and concisely.
• Relevant Experience: Minimum 5-8 years of relevant experience.

Desired Skills & Experience

• Experience with Multiple Ad Servers: Experience with multiple ad servers (e.g., CM360, Flashtalking, Adform) is a plus.
• Data Analysis Skills: Ability to analyze campaign data, identify trends, and draw actionable insights.
• Process Improvement Expertise: Experience in identifying and implementing process improvements to enhance efficiency and effectiveness.
• Global Team Experience: Experience working with global teams across different time zones and cultures.

We See You  

At IPG Mediabrands, we are unified behind a commitment to fostering a culture of inclusion and belonging. Together, we shine through a set of shared values and behaviors. We take pride in our responsibility to our clients, communities, and to each other. We embrace differences and recognize the unique value that each of us brings to our community.  

We encourage you to apply, as unique backgrounds, perspectives, and lived experiences are welcomed.   

We See You at IPG Mediabrands. 

About IPG Mediabrands 

IPG Mediabrands is the media and marketing solutions division of Interpublic Group (NYSE: IPG). IPG Mediabrands manages over $47 billion in marketing investment globally on behalf of its clients across its full-service agency networks UM, Initiative and Mediahub and through its award-winning specialty business units Healix, Kinesso, MAGNA, Mediabrands Content Studio, Orion Holdings, Rapport, and the IPG Media Lab. IPG Mediabrands clients include many of the world’s most recognizable and iconic brands from a broad portfolio of industry sectors including automotive, personal finance, consumer product goods (CPG), pharma, health and wellness, entertainment, financial services, energy, toys and gaming, direct to consumer and e-commerce, retail, hospitality, food and beverage, fashion and beauty. The company employs more than 18,000 diverse marketing communication professionals in more than 130 countries. Learn more at www.ipgmediabrands.com.  

Position Summary

This role involves leadership and management and is a key contributor to the SEM and social media advertising efforts, requiring a deep understanding of digital marketing strategies and their applications, and people management. You will be responsible for leading a team of Associates and Sr. Associates focusing on campaign execution, reporting and optimization, while also mentoring and supporting junior team members in learning and improving digital marketing capabilities and career growth.

Key Responsibilities

• People Management.
• Stakeholder & Client Management. 
• Account Management.
• Account audit for several accounts. 
• Coach and train junior members.
• Review and sign-off of team output – activation setup, plans, optimizations, reports.
• Continuously test and optimize campaigns for better performance (e.g., A/B testing, audience segmentation).
• Utilize data-driven insights to optimize campaign performance and enhance customer engagement throughout the sales funnel to grow sales pipeline and revenue closure.
• Formulate Digital strategy for client’s business and ensure that recommendations and decisions are consistent with client’s objectives and strategies.
• Thought leadership in Digital new age / landscape, tools & tech know-how. 
• Lead and collaborate in coaching, managing, and educating team members.
• Oversee escalation management. 
• Attend client meetings, as needed 

Desired Skills & Experience

• Graduate in any field with 5-10 years of experience in campaign creation and knowledge in various digital media buying platforms
• Must be in Leadership role with atleast a year's experience in managing small teams of size 5+.
• Profound knowledge across multiple search/social platforms - able to understand how the platform works as well as the core and optimization concepts with the ability to apply and communicate learnings effectively and efficiently. 
• Able to execute digital campaigns and report on the learnings 
• Knowledge of KPIs and formulation for cost ranges 
• Strategic planning across multiple digital channels 
• Strong communications and interpersonal skills 
• Detail-oriented, highly organized with the ability to multi-task 
• Creativity and a keen eye for detail 
• Advanced knowledge of Excel and PowerPointBe passionate about advertising, relentless in your efforts, focused in achieving results. 
• Embrace challenges and inspire new ways of thinking. 

We See You  

At IPG Mediabrands, we are unified behind a commitment to fostering a culture of inclusion and belonging. Together, we shine through a set of shared values and behaviors. We take pride in our responsibility to our clients, communities, and to each other. We embrace differences and recognize the unique value that each of us brings to our community.  

We encourage you to apply, as unique backgrounds, perspectives, and lived experiences are welcomed.   

We See You at IPG Mediabrands. 

About IPG Mediabrands 

IPG Mediabrands is the media and marketing solutions division of Interpublic Group (NYSE: IPG). IPG Mediabrands manages over $47 billion in marketing investment globally on behalf of its clients across its full-service agency networks UM, Initiative and Mediahub and through its award-winning specialty business units Healix, Kinesso, MAGNA, Mediabrands Content Studio, Orion Holdings, Rapport, and the IPG Media Lab. IPG Mediabrands clients include many of the world’s most recognizable and iconic brands from a broad portfolio of industry sectors including automotive, personal finance, consumer product goods (CPG), pharma, health and wellness, entertainment, financial services, energy, toys and gaming, direct to consumer and e-commerce, retail, hospitality, food and beverage, fashion and beauty. The company employs more than 18,000 diverse marketing communication professionals in more than 130 countries. Learn more at www.ipgmediabrands.com.  

Job Summary: 

We are seeking an organized and detail-oriented Billing and Reconciliation Specialist with experience in Digital/Traditional media finance to join our team. The ideal candidate will be responsible for reviewing reports, reconciling accounts, and ensuring billing accuracy for all digital marketing/ traditional marketing campaigns (TV, Radio, etc.). This person will work closely with cross-functional teams to ensure media billing & reconciliation processes align with campaign/marketing goals in a timely, efficient, and effective manner. Key

Responsibilities:

• Oversee and review reconciliation of Digital & Traditional marketing campaigns (TV, Radio, etc.) on various mediums to ensure accurate billing. 
• Review and reconcile Digital & Traditional marketing campaigns (TV, Radio, etc.) on various mediums to ensure accurate billing based on requirements. 
• Partner with cross-functional teams based onshore to define and document billing processes and ensure they align with campaign timelines. 
• Ensure closure of reconciliations are on time, the quality and accuracy of deliverables are 100% by conducting quality assurance checks. 
• Assist the team in control and manage billing discrepancies, if any, in a timely manner and collaborate with team members to resolve them 
• Work with the teams to actualize any rolling budgets month over month. 
• Liaison with internal billing departments, accurately code, upload, and reconcile media budgets. 
• Communicate status of campaign financials and maintain relationships with partners and onshore teams. 
• Act as the first point of escalation for teams across accounts/clients 
• Manage team members' attendance, leaves, holidays, and coordinate with IT heads for resolving issues. 
• Support, coach and nurture junior members of the team, ensuring their training and development needs are constantly evaluated and fulfilled 
• Ensure compliance with company and industry billing standards and regulations Team & Client Management 
• Conducting bi-weekly/monthly catchups with onshore leaders to provide account & team performance updates 
• Stay informed about industry trends, leveraging insights to identify opportunities for enhancing media/advertising operations 
• Create/Review/Oversee process documentation and implement improvements based on feedback 
• Set KRA’s, assess team performance to maintain a performance scorecard 
• Develop individualized growth plans for team members, providing guidance and arranging necessary learning opportunities 
• Manage team recruitment and exits, ensuring compliance with HR policies and keeping team members informed. 
• Handle ad hoc responsibilities as they arise 

Requirements: 

• Master’s or bachelor’s degree in business, accounting, or finance (or equivalent experience).
• Should have 8-12 years of experience in media finance, invoicing, and reconciliation/experience in billing, accounts receivable.
• Have hands on experience in managing reconciliation on platforms like Prisma or any media related software. (Knowledge in Mediaocean applications for Billing management would be a plus -Prisma, MBOX, Broadcast steward, Spot Invoice Toolkit, Print Buy toolkit).
• Strong leadership and management skills and passion to cultivate and grow impactful teams.
• Solid understanding of the advertising and performance marketing landscape,
• Excellent MS Excel and PowerPoint skills. 
• Comfortable working under tight deadlines and able to prioritize tasks effectively.
• Attention to detail & strong communication and collaboration skills. 
• High level of accuracy and problem-solving skills. 
• Analytical and process-driven approach to work. 
• Comfortable working late shift (09:00 PM to 06:00 AM IST)

We offer a competitive salary, benefits package, and a collaborative work environment. If you are passionate about billing and digital marketing, we would love to hear from you.

We See You  

At IPG Mediabrands, we are unified behind a commitment to fostering a culture of inclusion and belonging. Together, we shine through a set of shared values and behaviors. We take pride in our responsibility to our clients, communities, and to each other. We embrace differences and recognize the unique value that each of us brings to our community.  

We encourage you to apply, as unique backgrounds, perspectives, and lived experiences are welcomed.   

We See You at IPG Mediabrands. 

About IPG Mediabrands 

IPG Mediabrands is the media and marketing solutions division of Interpublic Group (NYSE: IPG). IPG Mediabrands manages over $47 billion in marketing investment globally on behalf of its clients across its full-service agency networks UM, Initiative and Mediahub and through its award-winning specialty business units Healix, Kinesso, MAGNA, Mediabrands Content Studio, Orion Holdings, Rapport, and the IPG Media Lab. IPG Mediabrands clients include many of the world’s most recognizable and iconic brands from a broad portfolio of industry sectors including automotive, personal finance, consumer product goods (CPG), pharma, health and wellness, entertainment, financial services, energy, toys and gaming, direct to consumer and e-commerce, retail, hospitality, food and beverage, fashion and beauty. The company employs more than 18,000 diverse marketing communication professionals in more than 130 countries. Learn more at www.ipgmediabrands.com.  

Purpose of the role:

Pico is looking to expand our Global Service Delivery organization to support our growth in clients and market share.  The department sits alongside Sales and Sales Engineering and is focused on successful management and delivery of client projects working collaborative internally and externally.  The role of the Service Delivery Manager is accountable for leading delivery across a global book of work (BOW), delivering complex client projects successfully and with the highest level of service, and converting delivery to revenue swiftly.  This role is expected to contribute to the Service Delivery strategy, including how delivery supports the company growth strategy through forward‑thinking leadership, scalable operating models, and continuous improvement.  Project and programme leadership is a core responsibility, working closely with external and internal stakeholders to assess and document requirements, construct project plans, coordinate delivery, and communicate status across multiple initiatives.

Responsibilities and duties (include but not limited to)

• Own and evolve the Service Delivery strategy, ensuring delivery execution supports the company growth strategy, scalable operations, and improved client outcomes
• Lead delivery transformation initiatives, including automation and tooling (e.g., portals and automated workflows) to improve efficiency, transparency, and scale
• Drive process maturity improvements by defining and embedding standards, governance, and repeatable workflows to increase delivery predictability
• Own key delivery and financial outcomes across the global BOW, including forecast accuracy, delivery predictability, and time to revenue, partnering with Sales, Product, and Finance to support revenue realization and margin protection
• Provide senior people leadership and own delivery culture and standards, including setting delivery discipline, defining escalation norms, and establishing an accountability model across internal and external stakeholders
• Lead and act as subject matter expert on assigned projects
• Build strong and independent relationships with assigned client(s) to onboard key details and data on the client environment, dependencies, plans and goals to embed KYC as part of the account team
• Liaise with clients and technical teams across the business to define project deliverables and deliver complex solutions for global clients. This includes requirements-gathering sessions with clients and/or Pico internal teams and documenting assumptions, decisions, risks, and actions. 
• Lead internal team(s) to prioritize approved project work based on analysis of strategic importance, tasks outstanding, obstacles or barriers, budgets, resources and deadlines.
• Create and maintain regular proactive communications (verbal and/or written) to ensure effective delivery, project risk mitigation and traceability with client’s key stakeholders and resources (including but not limited to):
  • Create, maintain and share project plans
  • Drive calls and written communications with clients and act as key touchpoint for ongoing activity
  • Lead project planning calls and written commination with Engineering teams (Network, Systems, Data Center and Implementation)
• Navigate the organization effectively to deliver each component of complex projects while holding internal resources accountable for their deliverables and managing clients for their inputs
• Make necessary decisions to prioritize elements of projects based on critical paths, tasks outstanding, key dependencies, and/or obstacles or barriers to successful delivery and recognition of revenues
• Evaluate all key project deliverables, as well as final product, to ensure traceability of requirements and customer acceptance
• Effectively translate requirements into plans, presentations, or specification documents for review with clients and management and for use by Sales
• Complete the “permit to operate” process to hand over large client initiatives to Service Operations
• Collaborate with client on overall book of work to drive visibility and prioritization to support client in achieving business goals.
• Occasional weekend work needed to support internal and external migration work

Education, skills and background (incl. Education and Experience Requirements)

• Highly driven, results oriented, “no detail too small” individual with a commitment to excellence and self-learning
• Ideally 10+ years’ relevant experience including PMP, Prince2 or PSM certification
• Strong organizational and time management skills with the ability to work autonomously and as a team player
• Ability to manage multiple streams of work, with potential for changes in priorities, while maintaining high quality standards
• Financial market awareness including areas such as market participants, trading, market data and regulatory themes
• Strong commercial acumen, with experience partnering with Sales, Product, and Finance to drive revenue realization and margin protection
• Expertise in establishing delivery operating models, standards, and metrics to support predictable, scalable execution
• Advanced stakeholder management and escalation leadership across complex, multi‑party environments
• Highly developed decision‑making skills, balancing client outcomes, delivery risk, commercial objectives, and operational capacity
• Experience driving transformation initiatives, including process maturity improvement, tooling adoption, and operational efficiency
• Technology-minded with foundational understanding of Hosting/Network/Systems/Cloud/ Software/IT Operations and their interoperation
• Excellent written and verbal communication skills and ability to engage with senior management and sensitive clients
• Strong proficiency in MS PowerPoint, Excel, Word and MS Project

EMEA hours Shift

• • 5 days per week - Tuesday - Saturday 
  • Weekday hours (Tues-Fri) - 14:30-23:00
  • Saturday - 14:30-23:00

Working Arrangements 

This is a Hybrid position with weekly time in the office with the flexibility of working from home. Though travel may be required from time to time, it is not expected to be regular or frequent. The role holder will be expected to work whatever hours are necessary for the performance of this role (recognizing that it involves multiple jurisdictions/geographies including but not limited to EMEA, USA and APAC). 

IMPORTANT DATA PRIVACY INFORMATION: 

This position is available with  PICO TECHNOLOGY INDIA PRIVATE LIMITED . The controller of your personal data will be PICO TECHNOLOGY INDIA PRIVATE LIMITED

For further information on what personal data we collect, how we will process your personal data and your rights with respect to your personal data please read our Pico Job Candidate Privacy Notice, View Here.

Purpose of the role:

Pico is looking to expand our Global Service Delivery organization to support our growth in clients and market share.  The department sits alongside Sales and Sales Engineering and is focused on successful management and delivery of client projects working collaborative internally and externally.  The role of the Service Delivery Manager is accountable for leading delivery across a global book of work (BOW), delivering complex client projects successfully and with the highest level of service, and converting delivery to revenue swiftly.  This role is expected to contribute to the Service Delivery strategy, including how delivery supports the company growth strategy through forward‑thinking leadership, scalable operating models, and continuous improvement.  Project and programme leadership is a core responsibility, working closely with external and internal stakeholders to assess and document requirements, construct project plans, coordinate delivery, and communicate status across multiple initiatives.

Responsibilities and duties (include but not limited to)

• Own and evolve the Service Delivery strategy, ensuring delivery execution supports the company growth strategy, scalable operations, and improved client outcomes
• Lead delivery transformation initiatives, including automation and tooling (e.g., portals and automated workflows) to improve efficiency, transparency, and scale
• Drive process maturity improvements by defining and embedding standards, governance, and repeatable workflows to increase delivery predictability
• Own key delivery and financial outcomes across the global BOW, including forecast accuracy, delivery predictability, and time to revenue, partnering with Sales, Product, and Finance to support revenue realization and margin protection
• Provide senior people leadership and own delivery culture and standards, including setting delivery discipline, defining escalation norms, and establishing an accountability model across internal and external stakeholders
• Lead and act as subject matter expert on assigned projects
• Build strong and independent relationships with assigned client(s) to onboard key details and data on the client environment, dependencies, plans and goals to embed KYC as part of the account team
• Liaise with clients and technical teams across the business to define project deliverables and deliver complex solutions for global clients. This includes requirements-gathering sessions with clients and/or Pico internal teams and documenting assumptions, decisions, risks, and actions. 
• Lead internal team(s) to prioritize approved project work based on analysis of strategic importance, tasks outstanding, obstacles or barriers, budgets, resources and deadlines.
• Create and maintain regular proactive communications (verbal and/or written) to ensure effective delivery, project risk mitigation and traceability with client’s key stakeholders and resources (including but not limited to):
  • Create, maintain and share project plans
  • Drive calls and written communications with clients and act as key touchpoint for ongoing activity
  • Lead project planning calls and written commination with Engineering teams (Network, Systems, Data Center and Implementation)
• Navigate the organization effectively to deliver each component of complex projects while holding internal resources accountable for their deliverables and managing clients for their inputs
• Make necessary decisions to prioritize elements of projects based on critical paths, tasks outstanding, key dependencies, and/or obstacles or barriers to successful delivery and recognition of revenues
• Evaluate all key project deliverables, as well as final product, to ensure traceability of requirements and customer acceptance
• Effectively translate requirements into plans, presentations, or specification documents for review with clients and management and for use by Sales
• Complete the “permit to operate” process to hand over large client initiatives to Service Operations
• Collaborate with client on overall book of work to drive visibility and prioritization to support client in achieving business goals.
• Occasional weekend work needed to support internal and external migration work

Education, skills and background (incl. Education and Experience Requirements)

• Highly driven, results oriented, “no detail too small” individual with a commitment to excellence and self-learning
• Ideally 10+ years’ relevant experience including PMP, Prince2 or PSM certification
• Strong organizational and time management skills with the ability to work autonomously and as a team player
• Ability to manage multiple streams of work, with potential for changes in priorities, while maintaining high quality standards
• Financial market awareness including areas such as market participants, trading, market data and regulatory themes
• Strong commercial acumen, with experience partnering with Sales, Product, and Finance to drive revenue realization and margin protection
• Expertise in establishing delivery operating models, standards, and metrics to support predictable, scalable execution
• Advanced stakeholder management and escalation leadership across complex, multi‑party environments
• Highly developed decision‑making skills, balancing client outcomes, delivery risk, commercial objectives, and operational capacity
• Experience driving transformation initiatives, including process maturity improvement, tooling adoption, and operational efficiency
• Technology-minded with foundational understanding of Hosting/Network/Systems/Cloud/ Software/IT Operations and their interoperation
• Excellent written and verbal communication skills and ability to engage with senior management and sensitive clients
• Strong proficiency in MS PowerPoint, Excel, Word and MS Project

APAC hours Shift

• • 5 days per week - Tuesday - Saturday 
  • Weekday hours (Mon-Fri) - 06:30am - 16:00
  • Weekend hours - 06:30am - 16:00

Working Arrangements 

This is a Hybrid position with weekly time in the office with the flexibility of working from home. Though travel may be required from time to time, it is not expected to be regular or frequent. The role holder will be expected to work whatever hours are necessary for the performance of this role (recognizing that it involves multiple jurisdictions/geographies including but not limited to EMEA, USA and APAC). 

IMPORTANT DATA PRIVACY INFORMATION: 

This position is available with  PICO TECHNOLOGY INDIA PRIVATE LIMITED . The controller of your personal data will be PICO TECHNOLOGY INDIA PRIVATE LIMITED

For further information on what personal data we collect, how we will process your personal data and your rights with respect to your personal data please read our Pico Job Candidate Privacy Notice, View Here.

So, what’s the role all about?

We are looking for a highly skilled DevOps Engineer [Cloud Operations] with strong hands-on experience in AWS and Azure environments to drive operational excellence, cloud security, automation, and cost optimization. You will manage and improve our multi-cloud infrastructure, lead IAM and account creation processes, enforce FinOps practices, integrate Okta for identity, and support development teams through Git-based workflows and CI/CD.

How will you make an impact?  

• Release & deployment operations

  • Coordinate and execute build and release activities across multiple production regions within scheduled maintenance windows
  • Manage day-to-day operations of release pipelines, including Jenkins and GitHub Actions workflows, on behalf of data engineering teams
  • Author and manage Change Requests in ServiceNow, following CAB and CHG guidelines
  • Respond to platform alerts, investigate issues, and keep stakeholders informed

  Observability & support

  • Perform ongoing monitoring and maintenance of Snowflake environments — warehouse performance, access, and cost
  • Monitor MSK (Kafka) consumers and producers via CloudWatch; escalate or resolve anomalies
  • Keep runbooks current and contribute to post-incident reviews
  • Support data engineering teams with deployment questions and environment issues

  Improvement & automation

  • Identify and prototype improvements to DataOps processes through scripting and automation

  Build and maintain tooling that reduces toil and improves the reliability of our release pipeline

Have you got what it takes?

• 3+ years in a DataOps, Platform Operations, or DevOps/SRE role supporting data infrastructure
• Snowflake: hands-on with RBAC, warehouses, multi-environment administration, and SQL
• AWS: S3, IAM, CloudWatch, Lambda — comfortable in the console and with the CLI
• Experience defining and working within CI/CD pipelines using Jenkins and/or GitHub Actions
• Python scripting for operational automation
• Experience working within a formal change management process: CRs, maintenance windows, approvals
• Clear communicator when things break — you keep stakeholders informed without being asked
• Comfortable working async across time zones in a distributed team
• Familiar with AI tools and comfortable using them in day-to-day work

 What’s in it for you?

Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NICE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NICEr!

Requisition ID: 10529

Reporting into: Tech Manager, CX

Role Type: Individual Contributor

About Agoda  

Agoda is an online travel booking platform for accommodation, flights, and more. We build and deploy cutting edge technology that connects travelers with more than 2.5 million accommodations globally. Based in Asia and part of Booking Holdings, our 4,000+ talents coming from 90+ different nationalities foster a work environment rich in diversity, creativity, and collaboration. We innovate through a culture of experimentation and ownership, enabling our customers to experience the world.   

Get to Know our Team:  

The Customer Experience Group of Agoda effectively serves our customers and partners to ensure satisfying results. This great task is accomplished with the support of our Global Service Vertical team. We serve as the backbone for Customer Experience Group’s global operations. Our team is comprised of project managers, process owners, analysts, and talent management. Together we work nonstop to improve the quality and efficiency of our customer and partner support processes. Working with the Global Service Vertical team is a great opportunity to collaborate with various stakeholders and develop initiatives with our sister companies and external partners all over the world. We are in a very data-driven environment, eager to move fast and learn through experimentation. A clear focus on supporting our customers and partners is bolstered by a strong, entrepreneurial culture that enriches us and Agoda’s business performance. 

The Opportunity: 

We are looking for a WFM Senior Associate Manager to support our growing CEG team. You will help manage the long-term forecasting, ensure strategic goals are met through forecast modeling, collaborative planning, and effective communication with various teams within CEG and other departments.

You also need to have good story telling abilities to be able to explain and drive conversations with senior leaders within CEG. 

ACTIVITIES PERFORMED ON THE JOB: 

• Lead Planning and forecasting for one or more products in CEG and manage end-to-end interactions with Senior leadership, Operations, Finance, etc. 

• Lead/participate in workforce management-related projects with various teams within and outside CEG. 

• Develop forecasting models to predict voice contact volume and key call statistics, email volume, chat/Messaging, and future additional channels.

• Review & communicate necessary real-time and proactive adjustments to the workforce plan based on changing/dynamic forecasts and re-forecast when necessary. 

• Collaborate with other departments, team managers, and operations leaders to identify opportunities for improvement of resource utilization. 

• Communicate and recommend actions related to forecasting and resource planning to CEG leadership team.  

• Collaboration with wider WFM team and WFM Leadership team by providing input on decisions or updates and be open and constructive about what is not working well and how the group can improve. 

EXPECTATIONS - BEHAVIORS AND VALUES 

COMPETENCIES REQUIRED 

It’s Great If You Have: 

• Strong Excel skills and beginner SQL skills. 

• Experience in Python or R is good to have. 

• Understanding of data visualization tools like Tableau. 

We welcome both local and international applications for this role.

New hires will be based in Kuala Lumpur, Pune or Gurgaon Only. Full visa sponsorship and relocation assistance available. 

So, what’s the role all about?

As a Software Engineer (Expert Services), you will work as a member of our Expert team to configure and build integrations based on customer requirements. Typical projects include working with customers to understand business requirements, document those requirements, educate the customers with relevant technical information, configure our product, assist with the go-live steps. Configuration timelines must adhere to implementation timelines and if you foresee any delays, escalate to the implementation manager.

How will you make an impact?

• As a billable and customer-facing role, this position has significant financial impact on CXone:
• The Consultant’s time is billable and is recognized by the company as direct revenue. Ensure hours are accurately tracked and recorded on customer master account.
• The timeframe required for the Consultant to deploy a customer has a direct impact on CXone's ability to begin recognizing revenue for new customers/existing customers. Ensure deployments are completed timely, accurately and according to customer’s contract.
• The Consultant’s ability to satisfy his or her customers has a direct impact on the customer’s likelihood of loyalty and increased business.
• The Consultant’s ability to keep commitments, to hold him- or herself accountable and to handle delicate situations appropriately is critical to minimizing CXone's exposure to liability.
• Ensure that adjustments made to customer’s account are completed in accordance with the Company’s Adjustment Policy.​

This job description is not intended to be all-inclusive, and employees will also perform other reasonable related business duties as assigned by immediate supervisor and other management as required.

This organization reserves the right to revise or change job duties as the need arises. This job description does not constitute a written or implied contract of employment.​​

Have you got what it takes?

• 2-4 yrs experience required
• Proven experience as a Bot Developer or in a similar role involving integration and customization, such as chatbot integration with platforms like Google Dialogflow or IBM Watson.
• Knowledge on Prompt Engineering
• Good understanding of modern authentication standards ex - oAuth2, OIDC, SAML
• Good understanding of browser security like CORS, X-frame-options
• Good understanding of HTML i.e. iframe, CSS
• Good understanding of JavaScript / jQuery
• Ability to read API documentation and implement proof of concepts
• Strong understanding of user experience and conversational interfaces
• Good verbal skills for communicating with customers and with peers during design and code reviews
• Excellent Troubleshooting and Debugging skills on SaaS Applications.
• Creation of Design docs, Functional Requirements docs, Test use cases, and deployment guide
• Product knowledge and ability to adapt previous integrations to meet customer’s requests
• Flexibility to extent hours to exchange info with US team
• Bachelor’s degree or equivalent experience in a high-level environment

What’s in it for you?

Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NiCE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NiCEr!

Enjoy NiCE-FLEX!

At NiCE, we work according to the NiCE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere.

Requisition ID: 10552
Reporting into: Tech Manager, Professional Services
Role Type: Individual Contributor

So, what’s the role all about?

The Customer Success Manager (CSM) role is pivotal in driving customer engagement, enhancing value, and ensuring satisfaction throughout the customer lifecycle, thereby enabling customers to achieve greater success with the company’s products and services. As long-term customer retention is a natural outcome of customer success, this role will also be responsible for proactively driving the end-to-end renewal process.

What you will be doing?

• Serve as the voice of the customer internally, managing post-sales relationships for assigned accounts.
• Develop and execute account-specific frameworks including governance, periodic business reviews, and internal stakeholder briefings.
• Collaborate with internal teams to maintain comprehensive account and client profiles, enabling timely decisions impacting clients and Actimize.
• Identify blockers for success and find solutions by collaborating with clients and Actimize teams.
• Utilize internal experts to optimize customer investment, measure solution value, and drive value adoption.
• Be accountable for timely contract renewals, managing all client engagement, commercial, and operational aspects, and ensuring business retention and service continuity for our clients.
• Provide account information and insight to support the sales team in driving new sales.
• Coordinate activities and provide leadership for key client initiatives across Actimize teams.
• Drive the Customer Satisfaction Survey process, inclusive of follow-ups, and close the feedback loop internally as well as with clients.
• Manage sales and industry requests for references and case studies.
• Orchestrate responses to assessment/information requests/enquiries from clients.

Have you got what it takes?

• Minimum BS or BA degree, preferably in business, finance, or computer science.
• 3+ years of experience in software services delivery or account management.
• Project/Program/Delivery management experience with a technical background will be an added advantage.
• Japanese Language Fluency- A MUST
• Experience with a SaaS provider/Product firm, preferably in AML/Fraud domain.
• Solution-oriented with a growth mindset and a strong sense of ownership.
• Excellent communication skills, critical thinking and adapting messaging effectively for stakeholders at all levels.
• Skilled in building positive relationships with internal teams and clients, demonstrating situational awareness and a proven track record of achieving results.

What’s in it for you?

Join an ever-growing, market-disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NiCE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NiCEr!

 Enjoy NiCE-FLEX!

At NiCE, we work according to the NiCE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere.

Requisition ID: 10280
Reporting into: Director
Role Type: Individual Contributor

About the Role

We are seeking an experienced Business Solution Manager to support client engagements by translating business needs into effective, data‑driven solutions. This role partners closely with clients and internal teams to define requirements, validate solutions, and ensure successful delivery across a range of business domains and data use cases.

Your day to day

Client Solutions & Requirements Management

• Lead client requirements gathering and analysis in partnership with subject matter experts
• Develop clear, structured Business Requirements Documents (BRDs) including acceptance criteria and non‑functional requirements
• Translate client needs into solution deliverables such as reports, dashboards, data extracts, and analytical views

 Solution Validation & UAT

• Validate delivered solutions against documented requirements and acceptance criteria
• Support and coordinate User Acceptance Testing (UAT) with client teams, working in alignment with internal QA resources

 Cross‑Functional Collaboration

• Partner with Product, Engineering, Account Management, Program Management, and Sales teams to deliver client solutions
• Contribute client insights to product roadmap discussions and solution improvements

 Client Relationship & Enablement

• Act as a trusted client partner throughout implementation and ongoing engagement
• Support client onboarding, training, and enablement activities
• Assist internal teams in understanding client use cases and solution intent

 Product & Process Improvement

• Maintain strong awareness of product capabilities, enhancements, and releases
• Identify opportunities to improve processes, solution quality, and client satisfaction

What you bring to the team

• Bachelor’s degree in Business, Computer Science, Information Systems, or equivalent relevant professional experience
• 5+ years of experience in business analysis, solution management, or client‑facing roles in software or data‑driven environments
• Proven experience gathering, documenting, and validating business requirements
• Ability to communicate effectively with both technical and non‑technical audiences
• Strong organizational skills with the ability to manage multiple priorities
• Analytical, detail‑oriented problem solver with a collaborative mindset
• Self‑motivated, adaptable, and comfortable working in a fast‑paced environment

What you’ll get in return 

• Competitive Leave & Benefits
• Comprehensive health coverage
• Equity for every employee – share in our success
• Growth-focused environment – your development matters here

Work arrangements 

• Standard hours: 8 hours/day, 5 days/week
• Location: Pune, Hybrid (3 days a week in office)
• Shift: 12pm-9pm IST

Technical Account Manager (TAM)

Hybrid, Bangalore, India

As a Technical Account Manager (TAM), you will work closely with our customers, build relationships with them, help them achieve their technical goals, and overcome technical challenges.

The Technical Account Manager (TAM) serves as a trusted technical partner to customers, acting as the primary point of contact for technical guidance, system optimization, and issue coordination after implementation.  The TAM works closely with customer System Administrators and internal teams to understand business processes, ensure effective system configuration, and help customers maximize value from the platform.

Key Responsibilities 

Named Technical Contact

• Serve as the dedicated technical resource for assigned customer accounts
• Partner with customer System Administrators to understand business processes, workflows, and system configurations
• Maintain deep familiarity with each customer’s environment, priorities, and use cases

Product Expertise & Consultation

• Act as a product expert, providing guidance, best practices, and technical consultation
• Translate customer business needs into system configuration and optimization recommendations
• Support customers in understanding platform capabilities, limitations, and tradeoffs

Issue Facilitation & Support Oversight

• Provide oversight and coordination for customer support tickets
• Own or directly manage highly technical or complex issues as needed
• Effectively escalate critical and urgent issues, partnering with Support, Engineering, and Product teams to drive resolution
• Analyze support trends and proactively address recurring issues

Readiness & Enablement Management

• Ensure customers are prepared for and leveraging new product features
• Conduct Release Readiness Reviews to prepare customers for upcoming releases, including testing, configuration changes, and process impacts
• Partner with customers to drive feature adoption aligned to their business goals

Trusted Advisor & Relationship Management

• Run a regular cadence of customer meetings to review:
• Open workstreams and initiatives
• Support ticket status and analysis
• New questions and technical needs
• Open and prioritized issues
• Action items and next steps
• Serve as a trusted consultant, ensuring alignment between customer goals and platform usage
• Advocate for customer needs internally and provide feedback to Product and Engineering teams

You will do well in this role if you…

• become a trusted advisor to customers, hyper-focused on quality and successful adoption 
• always strive to provide exceptional customer experience
• are technical-focused with analytical and problem-solving skills while able to describe technical configurations to non-technical audiences
• build positive relationships with peers while working remotely with others across geographies and cultures
• listen continuously,  learning from others and leveraging input
• possess unquestionable integrity, credibility, and character proactively demonstrating high moral and ethical behavior
• constantly improve your own work methods
• commit to the sustainability/scalability of Legion solutions
• work well as a self-starter in a fluid work environment with limited resources
• are a career driven individual looking to grow in a fast paced startup

Requirements and Qualifications

• 3+ years Technical Account Management or other relevant experience such as implementing and configuring workforce management solutions
• Experience in managing multiple stakeholders and projects with competing priorities
• Strong root cause diagnostic capabilities to assess customer reported problems and determine whether it’s a software, configuration, or user error
• Bachelor's degree or equivalent experience
• Possess exceptional interpersonal and English communication skills including verbal, written presentation and listening
• Technical understanding of integration platforms such as Workato, Dell Boomi, Jitterbit, SnapLogic (Workato preferred)

Preferred Qualifications and Skills

• Workforce management (WFM) consulting and integration experience
• 3+ years Technical Account Management or other relevant experience such as implementing and configuring workforce management solutions
• Proven ability to manage changes for business growth minimizing disruption
• Experience in operating environments in retail, hospitality, restaurant or other industries to understand and identify labor challenges that Legion solves
• Exposure to agile software development leveraging toolsets (e.g. Jira, GitHub, Jenkins)

ABOUT LEGION

Join Legion's mission to turn hourly jobs into good jobs. We're a mission-driven team seeking exceptional talent to propel this vision. Embrace a culture that's collaborative, fast-paced, and entrepreneurial. With us, you'll grow your skills, work closely with experienced executives, and contribute significantly to our mission.

Our award-winning AI-native workforce management platform is intelligent, automated, and employee-centric and proven to deliver 13x ROI. We help labor-intensive organizations maximize labor efficiency and employee engagement simultaneously. 

Legion has earned recognition for its innovation, including spots on the Inc. 5000 list, Forbes’ Next Billion Dollar Startups, and awards for our AI technology. Backed by leading investors such as Norwest Venture Partners, Stripes, First Round Capital, XYZ Ventures, Webb Investment Network, Workday Ventures, and NTT DOCOMO Ventures, we're making real change.

If you're ready to make an impact and grow your career, Legion is where you belong. Join us in making hourly work rewarding and fulfilling.

BACKGROUND AND OPPORTUNITY

There are almost 75 million hourly workers in the United States, representing more than half of the entire workforce. Historically, managing hourly employees has been difficult due to high attrition (average of 60%) and high replacement costs (average of $3,200 per employee in retail). The ongoing labor shortage and competition from the gig economy, make it more difficult to attract and retain hourly employees. The top reasons hourly employees leave their jobs are a lack of schedule empowerment, poor communication with employers, and an inability to get paid early. Gen Z and the millennial workforce demand gig-like flexibility, modern technology, and compelling work options. Legion’s mission is to turn hourly jobs into good jobs, serving the hourly workers who make up the majority of the US workforce. We believe in empowering employees and helping employers be efficient and innovative by enabling intelligent automation powered by Legion’s Workforce Management platform to optimize labor efficiency and enhance the employee experience simultaneously. 

Legion WFM was built for the cloud with AI at the core and is designed to handle the complexity of modern businesses and meet the needs of today’s hourly employees. Our team is composed of dedicated individuals from all backgrounds and experiences, globally distributed across all time zones.

For more information, visit https://legion.co 

COMPENSATION & BENEFITS

At Legion, we offer competitive compensation and benefits packages to all employees. As a hybrid employer in Bucharest, Romania, pay for positions is determined using local, national, and industry-specific survey data. 

We strive to make competitive offers, allowing employees room for future growth. Salaries will be based on the applicant’s location, level of experience, education, and specialized knowledge and skills. Additionally, we consider the external market rate, the amount we have budgeted internally, and internal equity within the company for the same position. 

Benefits include, but are not limited to: 

• Health Benefits
• Paid Time Off and Paid Holidays
• Parental Leave 
• Equity 
• Monthly Wellness Reimbursement
• Monthly Lunch at Legion

EQUAL EMPLOYMENT OPPORTUNITY

Legion Technologies is proud to be an equal opportunity employer and is committed to maintaining a diverse and inclusive work environment. All qualified applicants will be considered for employment without regard to race, color, religion, sex, age, disability, marital status, familial status, sexual orientation, pregnancy, genetic information, gender identity, gender expression, national origin, ancestry, citizenship status, veteran status, and any other legally protected status under federal, state, or local anti-discrimination laws.

DISABILITY ACCOMMODATION

For individuals with disabilities who need additional assistance at any point in the application and interview process, please email recruiting@legion.co 

Created in 2000, Ivalua is a leading global provider of cloud-based procurement solutions.

COMPANY OVERVIEW

At Ivalua we are a global community of exceptional professionals, who believe that digital transformation revolutionises supply chain sustainability and resiliency to unlock the power of supplier collaboration. 

We achieve this through our leading cloud-based spend management platform that empowers hundreds of the world's most admired brands to effectively manage all categories of spend and all suppliers to increase profitability, improve ESG (environmental, social, and corporate governance) performance, lower risk, and improve productivity. Driven by our passions and fueled by our shared ambitions, we empower and challenge each other to create meaningful experiences for our colleagues, customers, partners, and communities. 

Learn more at www.ivalua.com. Follow us on LinkedIn 

THE OPPORTUNITY

CONTEXT: 

Our RUN department, international in scope (EMEA, AMER, APAC) and in full growth, is made up of around fifty experts leveraging IVALUA procurement solutions for our customers post go-live. The team is still growing in order to guarantee the satisfaction of a growing number of customers.

ROLE:

Here at Ivalua, we are currently looking for a Customer Application Engineer. You will be reporting to the RUN Manager of the technical customer support team and you will be responsible for managing the customer relationship on the maintenance of the applications in operational and technical terms. You will own enhancements, Upgrades and Application Performance Tuning Activates. You will be trained and certified on our Buyer application (SaaS Source-to-Pay software package).

WHAT YOU WILL DO WITH US

Management of customer relations on the application

• Dedicated contact for the customer administrator of the Ivalua solution on 1 to 5 accounts
• Responsible for your customers satisfaction by providing attention and technical expertise
• Weekly meeting (prioritization of requests) and monthly meeting (maintenance report, improvement plan and new subjects) with the customer and the integrator partner

Maintenance:

• Follow-up, qualification, and prioritization of customer requests
• Expertise needed in troubleshooting code and SQL issues
• Staying up to date with trends with new syntax, query optimization, and 
• Prior knowledge of C# .NET & SQL frameworks to best support existing and future Ivalua customers
• Ability to communicate well with customers and team members

Change requests:

• Analysis of needs, deviations and customer processes in connection with project engineers, production of costs of requests.
• Parameterization of the solution and reduction of specific code

Upgrade solution:

• Preparation of the upgrade: generic and specific code (to be reduced), parameters, tests
• Customer acceptance and production
• Customer support and follow-up of associated anomalies

Expertise in solution and Customer Satisfaction:

• Training in new and advanced products. Support for partners and customers
• Feedback to R&D of customer needs and projects
• Punctual participation in customer specification and configuration workshops.

YOUR PROFILE

Skills and Experience:

• Minimum 4 years of experience on L3/L4 Software Product Technical Support Process
• You have experience as a developer in object-oriented language (ideally C#) acquired through at least projects, internships or work-study.
• You are a master of SQL (writing and optimizing queries)
• You have experience in technical support, and if possible customer management. 
• Preferred University degree in BE/BTech or Masters degree in Computer Engineering, Computer science, or a closely related field or foreign equivalent. Procurement domain will be an added advantage

Soft Skills :

• Excellent written and verbal communication skills  and at ease in a multicultural environment
• You have strong autonomy and good management of priorities
• You want to develop your customer relationship management skills.

WHAT HAPPENS NEXT

If your application fits this specific position’s needs, our skilled Talent team will reach out to schedule an initial screening call. Get one step closer to achieving your goals – apply today! 

Our Talent team will guide you through every step of the interview process - from preparation to completion. They're here to support you! 

Our recruitment process is designed to assess your competencies through a series of personalized interviews with internal stakeholders relevant to the role. 

Interviews will be conducted virtually via video or on-site with face-to-face meetings.

LIFE AT IVALUA

• Hybrid working model (3 days in the office per week)
• We're a team dedicated to pushing the boundaries of product innovation and technology, Sustainable Growth, Privately Held
• A stable and cash-flow positive Company since 10 years
• Snacks and weekly lunches in the office
• Feel empowered to pursue your goals with improved team collaboration and increased creativity/productivity
• Unlock and unleash your full professional potential with our exceptional training and career development program
• Join a dynamic and international team of top-notch professionals who are experts in their respective fields. Collaborate with like-minded individuals who are deeply passionate and highly motivated about their work. Experience a truly diverse and inclusive work environment where your unique contributions are highly valued
• Regular social events, competitive outings, team running events, and musical activities
• Comparably recognized Ivalua for the following (https://www.comparably.com/companies/ivalua) :

Powered by People - Powered by You!

United by our values we embrace diversity and equity in the broadest possible sense to create an inclusive workplace. To help our customers make supply chains more efficient, sustainable and resilient, we rely on a global team with a variety of backgrounds, skills and views. We believe in equal opportunity and in diversity as a driver of innovation that cultivates a spirit of inclusiveness, creates a productive and fun place to work, and provides fulfilling career opportunities for all Ivaluans - Ivalua Linkedin

Experience life at Ivalua - check out our captivating video! Gain insight into our unique company culture and get a glimpse of what it's like to work with us.

What You Will Do

We are looking for Senior Manager, Anaplan to join our Anaplan Delivery Team!

The Senior Manager, Anaplan will design best-in-class Anaplan solutions that meet the tailored needs of our clients. You will develop and cast the technical vision to internal model building consultants, and most importantly, to our clients, as we work to deliver the best possible solution to their challenges. Your design will account for data sources, integration layers, the underlying Anaplan model architecture, and the user interface, and you will have the opportunity to coach and train others along the way!

Ideal candidates will be able to:

• Work as a Solutions Architect and lead the end-to-end design of an Anaplan Model
• Ability to run a project utilizing the Agile Implementation Methodology
• Ability to effectively communicate with client team and in client facing roles across various time zones based on client location
• Ability to work in Hybrid model (WFH and Office)
• Strong sense of responsibility and positive attitude
• Clear ability to teach both clients and internal resources with no prior Anaplan knowledge how to build a model.
• Guide a customer to enhance their process utilizing both Anaplan expertise and Subject Matter Expertise.
• Ability to have difficult conversations with a customer about scope and timeline in order to ensure the project timeline is on track and budget
• Ability to effectively lead a team of consultants
• Understand clients business planning performance management processes and related business requirements
• Conceive and develop Proof Of Concept POC models efficiently to provide pursuit support and establish credibility of Anaplan platform flexibility with the customers
• Design effectively efficiently to cover processes requirements into detailed blueprint: enterprise models with associated modules, lists / line items, and calculations as supported by multi-dimensional Anaplan platform

Qualifications:

• Bachelor of Engineering/BA (economics/Statistics) +MBA/PG/CA/CFA in Finance
• 12-16 years of consulting/implementation prior experience with on premise systems such as SAP BPC, IBM Cognos TM1, Oracle Hyperion etc
• 6-8 years of hands-on Modelling Experience in ANAPLAN (with exposure to a minimum of 4 end-to-end implementations on Anaplan) focused on but not limited to Financial Forecasting, Supply Chain Planning and HR/Sales/Incentive Compensation Management or similar use cases.
• Strong knowledge of Excel. Including an understanding of how to develop macros, and model large data sets utilizing Lookups and SumIf functions.
• Microsoft Office Suite expertise
• Certified Solution Architect in Anaplan is Must
• Strong understanding of multi-dimensional data architecture