MaintainX is the world's leading AI-powered maintenance and asset management platform, serving 13,000+ customers including Duracell, Shell, Cintas, and Brenntag. We raised $150M in Series D funding led by Bessemer Venture Partners and Bain Capital Ventures, bringing our total funding to $254M. We were named to the Forbes 2025 Cloud 100, the definitive ranking of the top 100 private cloud companies in the world.

We're growing fast and hiring the Research talent to match.

We're looking for a Design Researcher to help us deeply understand our users and bring their needs, behaviors, and motivations into every stage of the design process. 

You’ll partner directly with Product Managers, Designers, and Engineers to turn complex real-world problems into clear insights that move our AI-first product forward. This role is ideal for someone who is curious, methodical, and passionate about translating human behavior into actionable product decisions.

What You’ll Do

• Own research from end to end. Scoping, planning, recruiting participants, running sessions, synthesizing, and presenting findings.
• Translate complex findings into clear narratives and actionable recommendations that product teams can use to make decisions.
• Get close to users through site visits, interviews, and hands-on observation with maintenance technicians, facility managers, and operations teams. Understand how they work, not just how they use the product.
• Champion customer empathy across the organization. Make sure Product, Design, Engineering, and leadership deeply understand who we're building for through storytelling, shared insight repositories, and regular research read-outs.
• Leverage AI tools to accelerate research workflows, from data tagging to pattern synthesis, while maintaining rigor and critical thinking.
• Independently scope, prioritize, and manage research projects aligned with team goals.
• Help shape how research works at MaintainX. Establish the tools, templates, and rhythms that make user insights a consistent part of how we build the product.

About You

• 3-5 years of experience in UX research.
• Strong foundation in research methodologies across both qualitative and quantitative methods. You know when to use which method and can explain why.
• Demonstrated ability to translate ambiguous problems into well-scoped research plans and turn findings into recommendations that actually influence product decisions.
• Experience synthesizing research into compelling presentations that influence product direction across PMs, designers, engineers, and leadership.
• Comfortable working independently in cross-functional teams in fast-paced environments.
• Demonstrated ability of adopting AI tooling to accelerate your research workflow.
• Experience with analytics tools (Amplitude, etc.) to complement primary research with behavioral data.

Nice-to-haves:

• Background in industrial, operations, or field-based user populations where context of use matters as much as the interface.
• Background in psychology, HCI, anthropology, or a related field (or equivalent practical experience).
• Exposure to service design, journey mapping, or VOC programs.
• Experience working at a B2B SaaS company or on products serving non-desk workers.

What’s in it for you:

• Competitive salary and meaningful equity opportunities.
• Healthcare, dental, and vision coverage.
• 401(k) / RRSP enrollment program.
• Take what you need PTO.
• A Work Culture where:
• You’ll work alongside folks across the globe that reflect the MaintainX values: Smart Humble Optimists.
• We believe in meritocracy, where ideas and effort are publicly celebrated.

About Us:

Our mission is to make the life of blue-collar workers easier worldwide by creating software that meets their needs and realities. Our product is truly life-changing for 80% of the workforce that doesn’t work behind a desk and needs enterprise-grade software at their fingertips.

MaintainX is committed to creating a diverse environment. All qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

About AppDirect

Become a digital, global citizen and enable the new generation of digital entrepreneurs around the world.  AppDirect offers a subscription commerce platform to sell any product, through any channel, on any device - as a service.  We power millions of subscriptions worldwide for organizations.  We do this by our values-driven culture—one that enables you to Be Seen, Be Yourself, and Do Your Best Work.

About Tackle, an AppDirect subsidiary

Tackle, a business unit of AppDirect, is the leading solution built to help software companies generate revenue through data-driven Cloud go-to-market (Cloud GTM). Our platform and team help customers identify the right buyers, grow cloud co-sell relationships, and transact efficiently at scale through AWS, Google Cloud, and Microsoft. Tackle serves more than 500 software companies—including CrowdStrike, HashiCorp, New Relic, and Snyk—from high-growth startups to the largest software companies in the world.

About You

We’re on the hunt for a customer-obsessed Product Manager to join our Platform team, owning core platform capabilities on both the Tackle platform and Salesforce app integration, such as authentication, user management, onboarding, integrations, dashboards, and shared services that empower other domain teams. This puts you at the heart of powering cloud GTM journeys for some of the largest technology companies in the world. You’ll partner closely with engineering, design, and customer-facing teams to define a clear product vision, prioritize high-impact initiatives, and deliver solutions that make our platform more scalable, reliable, and valuable for customers. 

What you’ll do and how you’ll have an impact

• Product Ownership: Own the roadmap for core platform services, such as onboarding, integrations, authentication, user management, and shared tools, to enable domain teams to deliver customer value.
• Roadmap & Prioritization: Shape the Tackle roadmap, making thoughtful trade-offs between short-term delivery and long-term platform investments.
• Cross-Functional Collaboration: Partner closely with engineering, design, and go-to-market teams to ship features and iterate on feedback.
• Customer & Internal Feedback: Engage with customers and internal stakeholders to gather insights, validate solutions, and ensure that features solve real problems.
• Data-Informed Decisions: Use qualitative and quantitative data to prioritize work, define success metrics, and measure impact.
• Communication & Documentation: Clearly communicate plans, progress, and decisions to technical and non-technical stakeholders, producing concise, actionable product artifacts.
• Adoption: Support domain teams in effectively adopting platform capabilities, reducing friction and improving cross-team outcomes.

What we’re looking for

• 5+ years of product management experience in enterprise B2B SaaS products. 
• Bachelor’s or Master’s degree in Computer Science, Engineering, Data Science, a related field, or equivalent practical experience.
• Experience owning a product area end-to-end, including roadmap definition, prioritization, delivery, and driving adoption.
• Experience shipping Platform capabilities such as integrations, authentication systems, user management, APIs, or shared services supporting multiple teams or products.
• Demonstrated ability to partner closely with engineering and design to translate ambiguous problems into clear requirements and shipped solutions.
• Comfort making prioritization trade-offs using customer insights, business context, and data  to effectively balance immediate needs with longer-term platform health.
• Experience engaging with customers and internal stakeholders to gather feedback, validate assumptions, and ensure solutions solve real problems.
• Strong communication skills, with the ability to clearly explain product decisions, trade-offs, and progress to both technical and non-technical audiences.
• Experience using qualitative and quantitative data to inform decisions, define success metrics, and measure impact.
• A collaborative mindset and interest in enabling other teams to move faster and build better products on shared platform capabilities.
• Have experience working with or building products on Salesforce, including familiarity with its data models and workflows (Nice to have).
• Have experience improving onboarding flows, identifying “aha moments,” and reducing time-to-value for a product or feature (Nice to have).

At AppDirect, we believe that innovation thrives in an environment that houses diversity of excellence, experience and thought. We respect each AppDirector as their own fingerprint; unique with no one alike. We foster an environment of inclusion without regard to race, religion, age, sexual orientation, or gender identity enabling AppDirectors to embrace their uniqueness to do their best work. As such, we strongly encourage applications from Indigenous peoples, racialized people, people with disabilities, people from gender and sexually diverse communities, and/or people with intersectional identities.

At AppDirect we take privacy very seriously. For more information about our use and handling of personal data from job applicants, please read our Candidate Privacy Policy. For more information of our general privacy practices, please see AppDirect Privacy Notice: https://www.appdirect.com/about/privacy-notice

#li-jobs

Pour la version française de cette description de poste, veuillez consulter le lien suivant / For the French version of this job description, please refer to the following link:

• Analyste financier/financière senior

About AppDirect

Become a digital, global citizen and enable the new generation of digital entrepreneurs around the world.  AppDirect offers a subscription commerce platform to sell any product, through any channel, on any device - as a service.  We power millions of subscriptions worldwide for organizations.  We do this by our values-driven culture—one that enables you to Be Seen, Be Yourself, and Do Your Best Work.

About You

AppDirect is looking for a Senior Financial Analyst  to join the Strategic Finance (FP&A) team as our company continues to expand rapidly. This role will serve as a trusted advisor to key business leaders, delivering key recurring reporting and ad-hoc analysis to guide key business decisions. The role will also help drive and improve the delivery of key financial planning processes, including the annual plan, quarterly forecast, and monthly close.

This is a highly visible role within a rapidly growing and dynamic business and will be exposed to all critical functions of the business, including the executive suite. The ideal candidate will be a data-driven individual with an analytical eye toward problem solving and have robust financial modeling experience with an ability to drive sustainable impact across the organization. The ideal candidate will have strong communication skills, be able to work effectively cross-functionally, and have a high-level of attention to detail.

What you’ll do and how you’ll have an impact

• Revenue planning/forecasting for a key segment of the business;
• Forecasting & Budgeting: Drive and execute the development of the annual plan, quarterly forecast, and the close process;
• Business Partnering & Analytics: Be the business expert and financial advisor to key Provider Services division leaders in order to aid in business decision-making and strategic planning;
• Sales Business Planning: Drive business planning for our growth engine across different products and geographies;
• Systems & Process Building: Continuously improve reporting frameworks, tools, and processes to ensure access to timely, accurate and actionable financial guidance.

What we’re looking for

• 3-5 years of experience in financial planning & analysis or corporate finance;
• Experience in Technology industry, SaaS, or marketplace experience;
• Advanced Excel skills to develop insightful financial models and quantitative analysis, paired with critical thinking and sound business judgment;
• Experience with Anaplan (or similar FP&A Forecasting tool), Hubspot and Netsuite is a plus;
• Ability and desire to build key relationships with leadership in key areas and quickly to build strong & trusting finance business partner relationships. Goal of these partnerships is to support business segments with both achieving their goals and maintaining budgets while also finding ways for finance to enable the success of each function;
• Soft skills:  Ability to eloquently distill and communicate complex topics broadly to board members, front-line team members and everyone in between. You are proactive and have a positive attitude with a can-do, service-oriented mentality;
• Entrepreneurial: Self-starter with a high degree of ability to work autonomously in a fast-paced environment and tend to blades of grass while not losing sight of the broader vision and opportunity.

At AppDirect, we believe that innovation thrives in an environment that houses diversity of excellence, experience and thought. We respect each AppDirector as their own fingerprint; unique with no one alike. We foster an environment of inclusion without regard to race, religion, age, sexual orientation, or gender identity enabling AppDirectors to embrace their uniqueness to do their best work. As such, we strongly encourage applications from Indigenous peoples, racialized people, people with disabilities, people from gender and sexually diverse communities, and/or people with intersectional identities.

At AppDirect we take privacy very seriously. For more information about our use and handling of personal data from job applicants, please read our Candidate Privacy Policy. For more information of our general privacy practices, please see AppDirect Privacy Notice: https://www.appdirect.com/about/privacy-notice

#LI-Hybrid

MaintainX is the world's leading AI-powered maintenance and asset management platform, serving 13,000+ customers including Duracell, Shell, Cintas, and Brenntag. We raised $150M in Series D funding led by Bessemer Venture Partners and Bain Capital Ventures, bringing our total funding to $254M. We were named to the Forbes 2025 Cloud 100, the definitive ranking of the top 100 private cloud companies in the world.

We are hiring a Customer Success Enablement Manager to own the systems, skills, and standards that enable our post-sales teams including Customer Success and Professional Services to deliver consistent value, faster time-to-value, and measurable customer outcomes at scale. 

This role is not about running training sessions for the sake of it. It is about changing behavior and directly impacting retention, expansion, and long-term customer success.

Why this role matters:

As MaintainX scales, post-sales execution becomes increasingly complex. Customers span multiple sites, stakeholders, and industries, and expectations for value realization continue to rise.

We need a dedicated enablement individual who can:

• Define what “great” looks like across post-sales roles
• Translate strategy into repeatable, role-based execution
• Reduce customer time-to-value and employee ramp time
• Drive measurable improvements in retention, expansion, and Net Dollar Retention

This role sits at the intersection of Customer Success, Professional Services, Product, and Revenue Enablement and owns post-sales enablement strategy end-to-end, from definition through execution and measurement.

What you'll do:

• Design and deliver scalable enablement programs that build post-sales capabilities across the full customer lifecycle and journey. This includes, but is not limited to, customer relationship management, value-based conversations, onboarding and product adoption execution, structured consulting engagements, renewal readiness, expansion support.
• Establish and maintain role-based curricula and learning programs for Customer Success Managers and Implementation Consultants in partnership with CS, Professional Services, and Enablement leadership.
• Partner with the New Hire University Program Manager to support onboarding and everboarding programs that accelerate ramp time and continuously upskill tenured post-sales team members.
• Create, maintain, and evolve enablement and training resources for the post-sales organization, including playbooks, frameworks, methodologies, process guidance, and industry best practices.
• Equip Customer Success Managers with frameworks and tools to deliver effective Business Impact Reviews, articulate ROI, and lead value-based conversations tailored to customer personas, industries, and levels of seniority.
• Enable Implementation Consultants with structured guidance, tools, and best practices to deliver consistent, high-quality onboarding experiences and drive faster customer time-to-value.
• Provide one-on-one coaching, feedback, and targeted training to post-sales team members to strengthen customer interactions, technical confidence, and problem-solving effectiveness.
• Analyze performance data, customer outcomes, and call insights to identify knowledge and skill gaps and prioritize enablement initiatives across post-sales roles.
• Drive improvement in key post-sales outcomes such as Net Dollar Retention, churn reduction, expansion readiness, and onboarding effectiveness through focused, measurable enablement efforts.
• Gather and synthesize feedback from post-sales team members and managers to continuously evolve training content, resources, and coaching practices.
• Champion thoughtful adoption of AI-driven tools and insights to scale coaching, learning, and enablement effectiveness across the post-sales organization.
• Measure the impact of enablement programs using qualitative and quantitative inputs, iterating continuously to ensure programs deliver clear, measurable business results.

About you:

• You are a systems thinker who designs enablement for scale, not one-off training events.
• You are comfortable influencing senior stakeholders and driving alignment without formal authority.
• You have a deep understanding of how post-sales execution drives retention, expansion, and long-term customer value.
• You combine strong instructional design skills with a pragmatic, outcome-oriented mindset.
• You are highly organized, detail-oriented, and able to drive initiatives from concept through execution.
• You’re a builder, a collaborator, and a team player who thrives on making an impact
• You take ownership of your growth and actively seek feedback, improvement, and impact.

Your experience:

• 3-5 years of experience in Customer Success, Professional Services, or post-sales roles within a B2B SaaS environment
• 2-4 years of dedicated Enablement, readiness, or field enablement experience.
• Proven ability to build and maintain scalable enablement programs that drive behavior change and measurable business outcomes.
• Experience supporting Mid-Market and Enterprise post-sales teams.
• Strong familiarity with post-sales tooling such as Salesforce, Gainsight, Gong, or similar platforms.
• Experience working within an LMS or enablement platform, with WorkRamp experience a plus.
• Exposure to CMMS, industrial SaaS, or high-growth B2B environments is a plus.
• Bachelor’s degree in business, marketing, product, education, organizational development, or a related field is a plus.

What success looks like in the first 12 months:

• Clear post-sales execution standards are defined, documented, and reinforced through enablement.
• New post-sales hires ramp faster and more consistently across segments.
• Managers are equipped to coach effectively against defined competencies.
• Enablement programs show measurable impact on time-to-value, retention, and expansion metrics.
• Post-sales teams view enablement as a critical partner in their success.

What’s in it for you:

• Competitive salary and meaningful equity opportunities.
• Healthcare, dental, and vision coverage.
• 401(k) / RRSP enrollment program.
• Take what you need PTO.
• A Work Culture where:
• You’ll work alongside folks across the globe that reflect the MaintainX values, Smart Humble Optimist.
• We believe in meritocracy, where ideas and effort are publicly celebrated.

About us:

Our mission is to deliver one platform for maintenance, repair & operations teams to keep the physical world running. We believe the greatest asset in any organization is the people. That’s why we built an intuitive, mobile-first solution to help boost productivity and collaboration across teams and locations.

MaintainX is committed to creating a diverse environment. All qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

MaintainX is the world's leading AI-powered maintenance and asset management platform, serving 13,000+ customers including Duracell, Shell, Cintas, and Brenntag. We raised $150M in Series D funding led by Bessemer Venture Partners and Bain Capital Ventures, bringing our total funding to $254M. We were named to the Forbes 2025 Cloud 100, the definitive ranking of the top 100 private cloud companies in the world.

We are hiring a Customer Success Enablement Manager to own the systems, skills, and standards that enable our post-sales teams including Customer Success and Professional Services to deliver consistent value, faster time-to-value, and measurable customer outcomes at scale. 

This role is not about running training sessions for the sake of it. It is about changing behavior and directly impacting retention, expansion, and long-term customer success.

Why this role matters:

As MaintainX scales, post-sales execution becomes increasingly complex. Customers span multiple sites, stakeholders, and industries, and expectations for value realization continue to rise.

We need a dedicated enablement individual who can:

• Define what “great” looks like across post-sales roles
• Translate strategy into repeatable, role-based execution
• Reduce customer time-to-value and employee ramp time
• Drive measurable improvements in retention, expansion, and Net Dollar Retention

This role sits at the intersection of Customer Success, Professional Services, Product, and Revenue Enablement and owns post-sales enablement strategy end-to-end, from definition through execution and measurement.

What you'll do:

• Design and deliver scalable enablement programs that build post-sales capabilities across the full customer lifecycle and journey. This includes, but is not limited to, customer relationship management, value-based conversations, onboarding and product adoption execution, structured consulting engagements, renewal readiness, expansion support.
• Establish and maintain role-based curricula and learning programs for Customer Success Managers and Implementation Consultants in partnership with CS, Professional Services, and Enablement leadership.
• Partner with the New Hire University Program Manager to support onboarding and everboarding programs that accelerate ramp time and continuously upskill tenured post-sales team members.
• Create, maintain, and evolve enablement and training resources for the post-sales organization, including playbooks, frameworks, methodologies, process guidance, and industry best practices.
• Equip Customer Success Managers with frameworks and tools to deliver effective Business Impact Reviews, articulate ROI, and lead value-based conversations tailored to customer personas, industries, and levels of seniority.
• Enable Implementation Consultants with structured guidance, tools, and best practices to deliver consistent, high-quality onboarding experiences and drive faster customer time-to-value.
• Provide one-on-one coaching, feedback, and targeted training to post-sales team members to strengthen customer interactions, technical confidence, and problem-solving effectiveness.
• Analyze performance data, customer outcomes, and call insights to identify knowledge and skill gaps and prioritize enablement initiatives across post-sales roles.
• Drive improvement in key post-sales outcomes such as Net Dollar Retention, churn reduction, expansion readiness, and onboarding effectiveness through focused, measurable enablement efforts.
• Gather and synthesize feedback from post-sales team members and managers to continuously evolve training content, resources, and coaching practices.
• Champion thoughtful adoption of AI-driven tools and insights to scale coaching, learning, and enablement effectiveness across the post-sales organization.
• Measure the impact of enablement programs using qualitative and quantitative inputs, iterating continuously to ensure programs deliver clear, measurable business results.

About you:

• You are a systems thinker who designs enablement for scale, not one-off training events.
• You are comfortable influencing senior stakeholders and driving alignment without formal authority.
• You have a deep understanding of how post-sales execution drives retention, expansion, and long-term customer value.
• You combine strong instructional design skills with a pragmatic, outcome-oriented mindset.
• You are highly organized, detail-oriented, and able to drive initiatives from concept through execution.
• You’re a builder, a collaborator, and a team player who thrives on making an impact
• You take ownership of your growth and actively seek feedback, improvement, and impact.

Your experience:

• 3-5 years of experience in Customer Success, Professional Services, or post-sales roles within a B2B SaaS environment
• 2-4 years of dedicated Enablement, readiness, or field enablement experience.
• Proven ability to build and maintain scalable enablement programs that drive behavior change and measurable business outcomes.
• Experience supporting Mid-Market and Enterprise post-sales teams.
• Strong familiarity with post-sales tooling such as Salesforce, Gainsight, Gong, or similar platforms.
• Experience working within an LMS or enablement platform, with WorkRamp experience a plus.
• Exposure to CMMS, industrial SaaS, or high-growth B2B environments is a plus.
• Bachelor’s degree in business, marketing, product, education, organizational development, or a related field is a plus.

What success looks like in the first 12 months:

• Clear post-sales execution standards are defined, documented, and reinforced through enablement.
• New post-sales hires ramp faster and more consistently across segments.
• Managers are equipped to coach effectively against defined competencies.
• Enablement programs show measurable impact on time-to-value, retention, and expansion metrics.
• Post-sales teams view enablement as a critical partner in their success.

What’s in it for you:

• Competitive salary and meaningful equity opportunities.
• Healthcare, dental, and vision coverage.
• 401(k) / RRSP enrollment program.
• Take what you need PTO.
• A Work Culture where:
• You’ll work alongside folks across the globe that reflect the MaintainX values, Smart Humble Optimist.
• We believe in meritocracy, where ideas and effort are publicly celebrated.

About us:

Our mission is to deliver one platform for maintenance, repair & operations teams to keep the physical world running. We believe the greatest asset in any organization is the people. That’s why we built an intuitive, mobile-first solution to help boost productivity and collaboration across teams and locations.

MaintainX is committed to creating a diverse environment. All qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

MaintainX is the world's leading AI-powered maintenance and asset management platform, serving 13,000+ customers including Duracell, Shell, Cintas, and Brenntag. We raised $150M in Series D funding led by Bessemer Venture Partners and Bain Capital Ventures, bringing our total funding to $254M. We were named to the Forbes 2025 Cloud 100, the definitive ranking of the top 100 private cloud companies in the world.

We are hiring a Customer Success Enablement Manager to own the systems, skills, and standards that enable our post-sales teams including Customer Success and Professional Services to deliver consistent value, faster time-to-value, and measurable customer outcomes at scale. 

This role is not about running training sessions for the sake of it. It is about changing behavior and directly impacting retention, expansion, and long-term customer success.

Why this role matters:

As MaintainX scales, post-sales execution becomes increasingly complex. Customers span multiple sites, stakeholders, and industries, and expectations for value realization continue to rise.

We need a dedicated enablement individual who can:

• Define what “great” looks like across post-sales roles
• Translate strategy into repeatable, role-based execution
• Reduce customer time-to-value and employee ramp time
• Drive measurable improvements in retention, expansion, and Net Dollar Retention

This role sits at the intersection of Customer Success, Professional Services, Product, and Revenue Enablement and owns post-sales enablement strategy end-to-end, from definition through execution and measurement.

What you'll do:

• Design and deliver scalable enablement programs that build post-sales capabilities across the full customer lifecycle and journey. This includes, but is not limited to, customer relationship management, value-based conversations, onboarding and product adoption execution, structured consulting engagements, renewal readiness, expansion support.
• Establish and maintain role-based curricula and learning programs for Customer Success Managers and Implementation Consultants in partnership with CS, Professional Services, and Enablement leadership.
• Partner with the New Hire University Program Manager to support onboarding and everboarding programs that accelerate ramp time and continuously upskill tenured post-sales team members.
• Create, maintain, and evolve enablement and training resources for the post-sales organization, including playbooks, frameworks, methodologies, process guidance, and industry best practices.
• Equip Customer Success Managers with frameworks and tools to deliver effective Business Impact Reviews, articulate ROI, and lead value-based conversations tailored to customer personas, industries, and levels of seniority.
• Enable Implementation Consultants with structured guidance, tools, and best practices to deliver consistent, high-quality onboarding experiences and drive faster customer time-to-value.
• Provide one-on-one coaching, feedback, and targeted training to post-sales team members to strengthen customer interactions, technical confidence, and problem-solving effectiveness.
• Analyze performance data, customer outcomes, and call insights to identify knowledge and skill gaps and prioritize enablement initiatives across post-sales roles.
• Drive improvement in key post-sales outcomes such as Net Dollar Retention, churn reduction, expansion readiness, and onboarding effectiveness through focused, measurable enablement efforts.
• Gather and synthesize feedback from post-sales team members and managers to continuously evolve training content, resources, and coaching practices.
• Champion thoughtful adoption of AI-driven tools and insights to scale coaching, learning, and enablement effectiveness across the post-sales organization.
• Measure the impact of enablement programs using qualitative and quantitative inputs, iterating continuously to ensure programs deliver clear, measurable business results.

About you:

• You are a systems thinker who designs enablement for scale, not one-off training events.
• You are comfortable influencing senior stakeholders and driving alignment without formal authority.
• You have a deep understanding of how post-sales execution drives retention, expansion, and long-term customer value.
• You combine strong instructional design skills with a pragmatic, outcome-oriented mindset.
• You are highly organized, detail-oriented, and able to drive initiatives from concept through execution.
• You’re a builder, a collaborator, and a team player who thrives on making an impact
• You take ownership of your growth and actively seek feedback, improvement, and impact.

Your experience:

• 3-5 years of experience in Customer Success, Professional Services, or post-sales roles within a B2B SaaS environment
• 2-4 years of dedicated Enablement, readiness, or field enablement experience.
• Proven ability to build and maintain scalable enablement programs that drive behavior change and measurable business outcomes.
• Experience supporting Mid-Market and Enterprise post-sales teams.
• Strong familiarity with post-sales tooling such as Salesforce, Gainsight, Gong, or similar platforms.
• Experience working within an LMS or enablement platform, with WorkRamp experience a plus.
• Exposure to CMMS, industrial SaaS, or high-growth B2B environments is a plus.
• Bachelor’s degree in business, marketing, product, education, organizational development, or a related field is a plus.

What success looks like in the first 12 months:

• Clear post-sales execution standards are defined, documented, and reinforced through enablement.
• New post-sales hires ramp faster and more consistently across segments.
• Managers are equipped to coach effectively against defined competencies.
• Enablement programs show measurable impact on time-to-value, retention, and expansion metrics.
• Post-sales teams view enablement as a critical partner in their success.

What’s in it for you:

• Competitive salary and meaningful equity opportunities.
• Healthcare, dental, and vision coverage.
• 401(k) / RRSP enrollment program.
• Take what you need PTO.
• A Work Culture where:
• You’ll work alongside folks across the globe that reflect the MaintainX values, Smart Humble Optimist.
• We believe in meritocracy, where ideas and effort are publicly celebrated.

About us:

Our mission is to deliver one platform for maintenance, repair & operations teams to keep the physical world running. We believe the greatest asset in any organization is the people. That’s why we built an intuitive, mobile-first solution to help boost productivity and collaboration across teams and locations.

MaintainX is committed to creating a diverse environment. All qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

MaintainX is the world's leading AI-powered maintenance and asset management platform, serving 13,000+ customers including Duracell, Shell, Cintas, and Brenntag. We raised $150M in Series D funding led by Bessemer Venture Partners and Bain Capital Ventures, bringing our total funding to $254M. We were named to the Forbes 2025 Cloud 100, the definitive ranking of the top 100 private cloud companies in the world.

We are hiring a Customer Success Enablement Manager to own the systems, skills, and standards that enable our post-sales teams including Customer Success and Professional Services to deliver consistent value, faster time-to-value, and measurable customer outcomes at scale. 

This role is not about running training sessions for the sake of it. It is about changing behavior and directly impacting retention, expansion, and long-term customer success.

Why this role matters:

As MaintainX scales, post-sales execution becomes increasingly complex. Customers span multiple sites, stakeholders, and industries, and expectations for value realization continue to rise.

We need a dedicated enablement individual who can:

• Define what “great” looks like across post-sales roles
• Translate strategy into repeatable, role-based execution
• Reduce customer time-to-value and employee ramp time
• Drive measurable improvements in retention, expansion, and Net Dollar Retention

This role sits at the intersection of Customer Success, Professional Services, Product, and Revenue Enablement and owns post-sales enablement strategy end-to-end, from definition through execution and measurement.

What you'll do:

• Design and deliver scalable enablement programs that build post-sales capabilities across the full customer lifecycle and journey. This includes, but is not limited to, customer relationship management, value-based conversations, onboarding and product adoption execution, structured consulting engagements, renewal readiness, expansion support.
• Establish and maintain role-based curricula and learning programs for Customer Success Managers and Implementation Consultants in partnership with CS, Professional Services, and Enablement leadership.
• Partner with the New Hire University Program Manager to support onboarding and everboarding programs that accelerate ramp time and continuously upskill tenured post-sales team members.
• Create, maintain, and evolve enablement and training resources for the post-sales organization, including playbooks, frameworks, methodologies, process guidance, and industry best practices.
• Equip Customer Success Managers with frameworks and tools to deliver effective Business Impact Reviews, articulate ROI, and lead value-based conversations tailored to customer personas, industries, and levels of seniority.
• Enable Implementation Consultants with structured guidance, tools, and best practices to deliver consistent, high-quality onboarding experiences and drive faster customer time-to-value.
• Provide one-on-one coaching, feedback, and targeted training to post-sales team members to strengthen customer interactions, technical confidence, and problem-solving effectiveness.
• Analyze performance data, customer outcomes, and call insights to identify knowledge and skill gaps and prioritize enablement initiatives across post-sales roles.
• Drive improvement in key post-sales outcomes such as Net Dollar Retention, churn reduction, expansion readiness, and onboarding effectiveness through focused, measurable enablement efforts.
• Gather and synthesize feedback from post-sales team members and managers to continuously evolve training content, resources, and coaching practices.
• Champion thoughtful adoption of AI-driven tools and insights to scale coaching, learning, and enablement effectiveness across the post-sales organization.
• Measure the impact of enablement programs using qualitative and quantitative inputs, iterating continuously to ensure programs deliver clear, measurable business results.

About you:

• You are a systems thinker who designs enablement for scale, not one-off training events.
• You are comfortable influencing senior stakeholders and driving alignment without formal authority.
• You have a deep understanding of how post-sales execution drives retention, expansion, and long-term customer value.
• You combine strong instructional design skills with a pragmatic, outcome-oriented mindset.
• You are highly organized, detail-oriented, and able to drive initiatives from concept through execution.
• You’re a builder, a collaborator, and a team player who thrives on making an impact
• You take ownership of your growth and actively seek feedback, improvement, and impact.

Your experience:

• 3-5 years of experience in Customer Success, Professional Services, or post-sales roles within a B2B SaaS environment
• 2-4 years of dedicated Enablement, readiness, or field enablement experience.
• Proven ability to build and maintain scalable enablement programs that drive behavior change and measurable business outcomes.
• Experience supporting Mid-Market and Enterprise post-sales teams.
• Strong familiarity with post-sales tooling such as Salesforce, Gainsight, Gong, or similar platforms.
• Experience working within an LMS or enablement platform, with WorkRamp experience a plus.
• Exposure to CMMS, industrial SaaS, or high-growth B2B environments is a plus.
• Bachelor’s degree in business, marketing, product, education, organizational development, or a related field is a plus.

What success looks like in the first 12 months:

• Clear post-sales execution standards are defined, documented, and reinforced through enablement.
• New post-sales hires ramp faster and more consistently across segments.
• Managers are equipped to coach effectively against defined competencies.
• Enablement programs show measurable impact on time-to-value, retention, and expansion metrics.
• Post-sales teams view enablement as a critical partner in their success.

What’s in it for you:

• Competitive salary and meaningful equity opportunities.
• Healthcare, dental, and vision coverage.
• 401(k) / RRSP enrollment program.
• Take what you need PTO.
• A Work Culture where:
• You’ll work alongside folks across the globe that reflect the MaintainX values, Smart Humble Optimist.
• We believe in meritocracy, where ideas and effort are publicly celebrated.

About us:

Our mission is to deliver one platform for maintenance, repair & operations teams to keep the physical world running. We believe the greatest asset in any organization is the people. That’s why we built an intuitive, mobile-first solution to help boost productivity and collaboration across teams and locations.

MaintainX is committed to creating a diverse environment. All qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

MaintainX is the world's leading AI-powered maintenance and asset management platform, serving 13,000+ customers including Duracell, Shell, Cintas, and Brenntag. We raised $150M in Series D funding led by Bessemer Venture Partners and Bain Capital Ventures, bringing our total funding to $254M. We were named to the Forbes 2025 Cloud 100, the definitive ranking of the top 100 private cloud companies in the world.

We are hiring a Customer Success Enablement Manager to own the systems, skills, and standards that enable our post-sales teams including Customer Success and Professional Services to deliver consistent value, faster time-to-value, and measurable customer outcomes at scale. 

This role is not about running training sessions for the sake of it. It is about changing behavior and directly impacting retention, expansion, and long-term customer success.

Why this role matters:

As MaintainX scales, post-sales execution becomes increasingly complex. Customers span multiple sites, stakeholders, and industries, and expectations for value realization continue to rise.

We need a dedicated enablement individual who can:

• Define what “great” looks like across post-sales roles
• Translate strategy into repeatable, role-based execution
• Reduce customer time-to-value and employee ramp time
• Drive measurable improvements in retention, expansion, and Net Dollar Retention

This role sits at the intersection of Customer Success, Professional Services, Product, and Revenue Enablement and owns post-sales enablement strategy end-to-end, from definition through execution and measurement.

What you'll do:

• Design and deliver scalable enablement programs that build post-sales capabilities across the full customer lifecycle and journey. This includes, but is not limited to, customer relationship management, value-based conversations, onboarding and product adoption execution, structured consulting engagements, renewal readiness, expansion support.
• Establish and maintain role-based curricula and learning programs for Customer Success Managers and Implementation Consultants in partnership with CS, Professional Services, and Enablement leadership.
• Partner with the New Hire University Program Manager to support onboarding and everboarding programs that accelerate ramp time and continuously upskill tenured post-sales team members.
• Create, maintain, and evolve enablement and training resources for the post-sales organization, including playbooks, frameworks, methodologies, process guidance, and industry best practices.
• Equip Customer Success Managers with frameworks and tools to deliver effective Business Impact Reviews, articulate ROI, and lead value-based conversations tailored to customer personas, industries, and levels of seniority.
• Enable Implementation Consultants with structured guidance, tools, and best practices to deliver consistent, high-quality onboarding experiences and drive faster customer time-to-value.
• Provide one-on-one coaching, feedback, and targeted training to post-sales team members to strengthen customer interactions, technical confidence, and problem-solving effectiveness.
• Analyze performance data, customer outcomes, and call insights to identify knowledge and skill gaps and prioritize enablement initiatives across post-sales roles.
• Drive improvement in key post-sales outcomes such as Net Dollar Retention, churn reduction, expansion readiness, and onboarding effectiveness through focused, measurable enablement efforts.
• Gather and synthesize feedback from post-sales team members and managers to continuously evolve training content, resources, and coaching practices.
• Champion thoughtful adoption of AI-driven tools and insights to scale coaching, learning, and enablement effectiveness across the post-sales organization.
• Measure the impact of enablement programs using qualitative and quantitative inputs, iterating continuously to ensure programs deliver clear, measurable business results.

About you:

• You are a systems thinker who designs enablement for scale, not one-off training events.
• You are comfortable influencing senior stakeholders and driving alignment without formal authority.
• You have a deep understanding of how post-sales execution drives retention, expansion, and long-term customer value.
• You combine strong instructional design skills with a pragmatic, outcome-oriented mindset.
• You are highly organized, detail-oriented, and able to drive initiatives from concept through execution.
• You’re a builder, a collaborator, and a team player who thrives on making an impact
• You take ownership of your growth and actively seek feedback, improvement, and impact.

Your experience:

• 3-5 years of experience in Customer Success, Professional Services, or post-sales roles within a B2B SaaS environment
• 2-4 years of dedicated Enablement, readiness, or field enablement experience.
• Proven ability to build and maintain scalable enablement programs that drive behavior change and measurable business outcomes.
• Experience supporting Mid-Market and Enterprise post-sales teams.
• Strong familiarity with post-sales tooling such as Salesforce, Gainsight, Gong, or similar platforms.
• Experience working within an LMS or enablement platform, with WorkRamp experience a plus.
• Exposure to CMMS, industrial SaaS, or high-growth B2B environments is a plus.
• Bachelor’s degree in business, marketing, product, education, organizational development, or a related field is a plus.

What success looks like in the first 12 months:

• Clear post-sales execution standards are defined, documented, and reinforced through enablement.
• New post-sales hires ramp faster and more consistently across segments.
• Managers are equipped to coach effectively against defined competencies.
• Enablement programs show measurable impact on time-to-value, retention, and expansion metrics.
• Post-sales teams view enablement as a critical partner in their success.

What’s in it for you:

• Competitive salary and meaningful equity opportunities.
• Healthcare, dental, and vision coverage.
• 401(k) / RRSP enrollment program.
• Take what you need PTO.
• A Work Culture where:
• You’ll work alongside folks across the globe that reflect the MaintainX values, Smart Humble Optimist.
• We believe in meritocracy, where ideas and effort are publicly celebrated.

About us:

Our mission is to deliver one platform for maintenance, repair & operations teams to keep the physical world running. We believe the greatest asset in any organization is the people. That’s why we built an intuitive, mobile-first solution to help boost productivity and collaboration across teams and locations.

MaintainX is committed to creating a diverse environment. All qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

MaintainX is the world's leading AI-powered maintenance and asset management platform, serving 13,000+ customers including Duracell, Shell, Cintas, and Brenntag. We raised $150M in Series D funding led by Bessemer Venture Partners and Bain Capital Ventures, bringing our total funding to $254M. We were named to the Forbes 2025 Cloud 100, the definitive ranking of the top 100 private cloud companies in the world. We're growing fast and hiring the engineering talent to match.

We're looking for a Senior Software Engineer to own the constraint-solving engine behind our Scheduling Agent, one of the most strategic bets on our Planning & Scheduling roadmap. The engine is a Python service built on CP-SAT that takes work orders, technicians, and a mix of hard and soft constraints, and produces a feasible weekly schedule that enterprise maintenance teams can trust. Your focus will be evolving the solver to handle increasingly complex, real-world scheduling scenarios and exposing it as tools for GenAI agent workflows.

This is a high-ownership role. You'll have the space to shape the modeling approach, partner closely with product and design on what scheduler users actually need, and ship iteratively against feedback from real enterprise customers.

What you'll do

• Own and evolve the Python optimization service that powers the Scheduling Agent, modeling, solving, and iterating on the constraint formulation as new use cases emerge.
• Design and implement increasingly sophisticated scheduling capabilities: trade and crew constraints, irregular capacity patterns, production downtime windows, multi-site considerations, and reactive re-scheduling.
• Build and maintain API routes and tools that expose the solver to GenAI agent workflows (tool calling, structured input/output).
• Partner with PM and design to translate messy real-world scheduling problems into solver constraints, and push back when "optimal" isn't what users actually want.
• Iterate the solver with real users via design partnerships and pilot deployments. Take feedback from human schedulers seriously and reflect it back into the model.
• Contribute to the surrounding Python service: performance, observability, testing, and reliability of the optimization runtime.
• Help shape how scheduling intelligence integrates with the broader MaintainX product over time, including learning from execution data to improve solver inputs.

About you

• 5+ years of professional software engineering experience, with significant time spent on optimization, constraint programming, or operations research problems shipped to real users.
• Strong fluency with CP-SAT and at least one other optimization paradigm (MILP via Gurobi/CPLEX/HiGHS, metaheuristics, or similar). You've hit the limits of one approach and made informed choices about when to use which.
• Solid Python service engineering: APIs, async, testing, profiling, observability. You can own a production service end-to-end.
• Academic grounding in Operations Research, Industrial Engineering, Computer Science, or a related quantitative field, at minimum a strong undergraduate foundation; advanced degrees are common in this space but not required.
• Track record of iterating optimization systems with real users, you've felt what happens when a human rejects the "optimal" answer and you've redesigned the model in response.
• Product mindset and delivery orientation, you ship, you measure, you iterate. You think about the user outcome, not just the objective function.
• Comfort with ambiguity. You can co-design the constraint data model with the team rather than waiting for a clean spec.
• Familiarity with GenAI tooling (LLM tool calling, structured output, prompt design for constrained generation) is expected.

Nice to have

• Experience at a known, reputable product company shipping optimization or scheduling products at scale.
• Exposure to learning-augmented optimization, using historical execution data to estimate durations, priors, or constraint weights.
• Domain experience in scheduling, workforce management, field service, manufacturing, logistics, or similar resource-constrained planning problems.
• Tech-lead experience or interest in growing into a tech-lead role on this team.

What's in it for you

• Competitive salary and meaningful equity opportunities.
• Healthcare, dental, and vision coverage.
• 401(k) / RRSP enrollment program.
• Take what you need PTO.
• A Work Culture where:
• You'll work alongside folks across the globe that reflect the MaintainX values: Smart Humble Optimists.
• We believe in meritocracy, where ideas and effort are publicly celebrated.

About us

Our mission is to deliver one platform for maintenance, repair & operations teams to keep the physical world running. We believe the greatest asset in any organization is the people. That's why we built an intuitive, mobile-first solution to help boost productivity and collaboration across teams and locations.

MaintainX is committed to creating a diverse environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

#LI-Remote

• Design and build MaintainX’s end-to-end search and retrieval platform — from indexing pipelines and ranking systems to AI-facing query layers.
• Partner with product and domain experts to model search across core entities like work orders, assets, and procedures, ensuring high-relevance results.
• Ship fast, iterate fast, launch early versions, gather feedback, and improve rapidly.
• Operate and optimize distributed systems, ensuring reliability, performance, and scalability under real-world load.
• Drive architectural decisions, balancing correctness, performance, and long-term maintainability.
• Own integrations between search systems and upstream data sources.
• Explore semantic search, vector retrieval, and AI-enhanced relevance using modern ML tooling.
• On-call duties (currently business hours)

• Hands-on experience designing, building, and operating production-grade search systems end-to-end — including indexing, query execution, relevance tuning, and infrastructure — using technologies such as Elasticsearch, OpenSearch, Lucene, Solr, or similar.
• Understanding of embeddings, chunking, and retrieval strategies.
• Familiarity with search-specific tuning: analyzers, BM25, shard sizing, cluster health, and relevance optimization.
• Comfort taking systems from implementation to deployment and production operation, working across backend services, data pipelines, and integration points as needed.

• Experience evaluating and improving search relevance using both qualitative analysis and quantitative metrics.
• Experience shipping AI-powered or LLM-integrated backend systems
• Comfortable using modern AI tools like GPT, Copilot, or Cursor to boost productivity and streamline development.
• Understanding of multi-tenancy and data security, including ACLs, field-level access controls, and secure index partitioning.
• Experience building observability and success metrics into systems to monitor performance, usage, and impact.

• Competitive salary and meaningful equity opportunities.
• Healthcare, dental, and vision coverage.
• 401(k) / RRSP enrollment program.
• Take what you need PTO.
• A Work Culture where:
• You’ll work alongside folks across the globe that reflect the MaintainX values: Smart Humble Optimists.
• We believe in meritocracy, where ideas and effort are publicly celebrated.

Analyste en recherche utilisateur

La division ThunderFire de NetEase Games (Montréal) est un pilier de NetEase Games, un développeur et éditeur de jeux vidéo de premier plan qui s'attache à offrir des expériences de jeu d'une qualité exceptionnelle. Nous développons actuellement notre département de recherche utilisateur, qui regroupe notre équipe Insights dédiée et une discipline d'analyse de jeux intégrée. Notre mission principale consiste à fournir des conclusions exploitables et opportunes directement à nos équipes de production, afin de garantir que des données centrées sur le joueur guident chaque étape du développement. Il s'agit d'une occasion unique de contribuer à définir cette équipe dès ses débuts et d'avoir un impact durable sur plusieurs nouvelles propriétés intellectuelles passionnantes.

Nous recherchons un chercheur en expérience utilisateur pour rejoindre notre équipe Insights en pleine expansion. Le candidat idéal sera chargé de concevoir, de mener, d'analyser et de rendre compte des tests utilisateurs afin d'orienter la conception de jeux et d'apporter des améliorations significatives à l'expérience des joueurs. Il devra être à l'aise dans la collaboration avec ses collègues, travailler en étroite collaboration avec les développeurs et accompagner les participants aux tests utilisateurs tout au long du processus de recherche. Vous devrez être passionné(e) par le jeu vidéo, capable de dégager des enseignements du comportement des joueurs et de faire le lien entre les différents éléments pour aider nos développeurs à répondre à des questions complexes et nuancées.

L’analyste en recherche utilisateur travaillera en étroite collaboration avec le reste de l'équipe de recherche en expérience utilisateur basée à Montréal et à Toronto, ainsi qu'avec des équipes basées en Chine. Il s'agit d'une offre d'emploi ouverte, qui sera pourvue au fur et à mesure des besoins. Les candidats seront sélectionnés en fonction de leur adéquation avec nos niveaux internes (junior, intermédiaire et senior), car nous recherchons des analystes en recherche utilisateur à différentes étapes de leur parcours professionnel.

À un poste de haut niveau, l’analyste en recherche utilisateur devra être capable de travailler de manière transversale avec des équipes pluridisciplinaires, et de gérer l'ambiguïté et les priorités contradictoires liées au catalogue croissant de jeux en développement chez NetEase. Être capable d'expliquer des données complexes à des personnes non initiées à la data, et de le faire de manière convaincante dans le cadre d'un récit créatif et fondé sur les données, sera essentiel pour réussir et aider à mettre en lumière les meilleures approches à adopter dans le cadre du processus de développement itératif.

Type de poste : Permanent, temps plein. Il s'agit d'un poste hybride basé à Montréal.

Responsabilités :

• Collaborer avec les partenaires de production de divers projets basés au Canada, en Europe et en Chine, identifier les problèmes et les objectifs, et les traduire en opportunités de recherche.
• Ordonner les initiatives de recherche utilisateur pour les jeux développés en Chine, en collaborant régulièrement avec des collègues à l’étranger.
• Concevoir des plans de tests utilisateurs en utilisant des méthodes appropriées pour atteindre les objectifs des tests.
• Réaliser des tests utilisateurs à toutes les phases de la production (y compris des tests d’ergonomie et d’appréciation, de l’observation directe, du tri de cartes, des entretiens, des études par journal, etc.).
• Soutenir les efforts de recrutement pour les tests utilisateurs en envoyant des e-mails, en appelant et en présélectionnant les participants potentiels.
• Analyser les données de test pour comprendre le comportement des participants et identifier les améliorations potentielles.
• Rédiger des rapports sur l'analyse et formuler des recommandations percutantes fondées sur les données.
• Se tenir au courant des nouvelles technologies, techniques et meilleures pratiques en matière de recherche utilisateur.
• Soutenir l'équipe de recherche utilisateur dans l'amélioration des processus et des méthodes.

Qualifications :

• Diplôme de licence (BA/BS) au minimum en IHM, facteurs humains, ergonomie, psychologie, conception UX, ou toute autre formation ou expérience pertinente.
  • Au moins 2 ans d'expérience dans la recherche utilisateur dans un environnement de production de jeux vidéo, ou toute autre expérience ou formation pertinente.
  • Au niveau intermédiaire, une expérience dans la recherche utilisateur dans un environnement de production de jeux vidéo est requise.
• Au niveau senior, une expérience de plus de 5 ans dans la recherche utilisateur dans un environnement de production de jeux vidéo est requise.
• Expérience dans le processus de test de la recherche utilisateur, y compris la conception et la planification d'études, le recrutement, la modération, l'analyse et la rédaction de rapports.
• Expérience dans la conduite d'analyses thématiques et connaissance pratique des statistiques.
• Doit être passionné par les jeux vidéo et l'industrie dans son ensemble.
• Solides compétences en communication, notamment la capacité à présenter des résultats à des parties prenantes à différents niveaux de l'organisation et à bien travailler en équipe.
• Doit bien connaître les logiciels de jeux, les solutions de streaming et être capable de dépanner des PC et des consoles
• Rigueur analytique et solides capacités de synthèse
• Orienté processus et axé sur l'impact
• Autonome et capable de travailler sous pression

Atouts

• Solides compétences quantitatives avec la capacité d'effectuer des tâches statistiques inférentielles avancées (par exemple, tests de signification, régression)
• Expérience dans l'utilisation de l'IA pour optimiser le flux de travail

User Researcher

ThunderFire Division of NetEase Games (Montréal) is a key part of NetEase Games, a leading game developer and publisher focusing on delivering top quality gaming experiences. We are expanding our User Research department, which houses our dedicated Insights team and an embedded Game Analytics discipline. Our core mission is to provide actionable and timely findings directly to our production teams, ensuring player-centric data drives every stage of development. This is a unique opportunity to help define this team from the ground up and make a lasting impact on a number of exciting new IPs.

We are looking for a User Researcher to join our growing Insights team. The ideal candidate for this role will be responsible for designing, conducting, analyzing, and reporting on user tests to inform game design and drive impactful improvements in the player experience. This candidate will thrive collaborating with others, working with developers, and supporting user test participants through all aspects of the research process. You will need to be passionate about gaming, generating insight from player behaviour, and connecting the dots to help our developers answer nuanced and challenging questions.

The user researcher will work closely with the rest of the user research team based out of Montréal and Toronto as well as teams based in China. This is an open posting, and will be filled on an ongoing basis as needed. Candidates will be matched based on fit to our internal junior, intermediate, and senior levels as we are looking for User Researchers in different stages of their career journey.

At a senior level, the user researcher will need to be able to work cross-functionally with multi-disciplinary groups, and able to navigate ambiguity and competing priorities when it comes it NetEase’s growing catalogue of games in development. Being able to explain complex data to non-data people and doing so convincingly as part of telling a creative and data-driven story will be essential to success and helping to shed light on the best approaches to take as part of the iterative development process.

Type of Position: Permanent, full-time. This is a hybrid role based in Montréal.

Responsibilities:

• Collaborate with production partners of various projects based in Canada, Europe and China, identifying problems and goals, and translating them into research opportunities.
• Guide user research initiatives for games developed in China, with regular collaboration with overseas peers.
• Design user test plans using appropriate methods to meet test objectives.
• Execute user tests throughout all phases of production (including usability and appreciation tests, direct observation, card sorting, interviews, diary studies, etc.).
• Support user test recruitment efforts by emailing, calling, and screening potential participants.
• Analyze test data to understand participant behaviour and identify potential improvements.
• Write up reports on the analysis and come up with impactful recommendations grounded in data.
• Keep up with new technologies, techniques, and best practices in user research.     
• Support the User Research team with improving processes and methods.

Qualifications:

• Minimum BA/BS degree in HCI, Human Factors, Ergonomics, Psychology, UX Design, or any other relevant training or experience.
• Minimum 2 years of experience in user research in a game production environment or any other relevant experience or training.
  • For placement into an intermediate level of this role, experience in user research in a game production environment is required.
  • For placement into a senior level, 5+ years’ experience in user research in a game production environment is required.
• Experience in the user research test process, including study design and planning, recruiting, moderating, analysis, and reporting.
• Experience conducting thematic analysis and working knowledge of statistics.
• Must be passionate about video games and the industry at large.
• Strong communication skills, including the ability to present results to stakeholders in various levels of the organization and being able to work well in a team structure.
• Must be knowledgeable with gaming software, streaming solutions, and able to troubleshoot PCs and consoles
• Analytical rigor and strong synthesis skills
• Process-oriented and impact-driven
• Autonomous and able to work under pressure

Bonus

• Strong quantitative skills with ability to perform advanced inferential statistical tasks (e.g. significance testing, regression)
• Experience using AI to optimize workflow

Les Films Sony Imageworks Québec Inc. est situé sur le territoire traditionnel non cédé du peuple Kanien’keha:ka (Mohawk). Nous nous engageons à respecter ces terres ancestrales et à collaborer avec les communautés dans un esprit de réconciliation.

Les Films Sony Imageworks Québec Inc.

700, rue Saint-Hubert, bureau 400, Montréal (QC) H2Y 0C1

Excellentes compétences de communication en français et en anglais pour exécuter certaines tâches liées au poste, notamment pour collaborer avec des équipes, fournisseurs ou partenaires situés à l’extérieur du Québec.

Avantages sociaux selon la politique de l'entreprise : soins de santé, remboursement des frais de scolarité, REER, congés de maladie et de vacances, augmentations standard (le cas échéant).

Résumé du poste

À titre de développeur ou développeuse logiciel senior au sein de l’équipe APPS, vous jouerez un rôle de leadership dans le développement d’outils destinés aux artistes, contribuant à soutenir les équipes créatives et de production chez Sony Imageworks. Votre expertise en développement logiciel vous permettra de piloter des projets complexes, tout en encadrant et en accompagnant des développeurs intermédiaires et juniors.

Vous serez responsable de livrer des solutions logicielles de haute qualité, de gérer les risques associés aux projets d’envergure et de collaborer avec des équipes techniques et créatives afin d’assurer le succès de nos outils et systèmes.

Responsabilités

• Prendre en charge des projets logiciels complexes et de grande envergure, en assurant leur livraison dans les délais, selon la portée définie et avec des standards de qualité élevés
• Encadrer et accompagner les développeurs intermédiaires et juniors en leur offrant soutien et rétroaction pour favoriser leur développement
• Participer à la conception et au développement d’outils destinés aux artistes, tels que des outils de lecture (playback), des navigateurs d’actifs (asset browsers) et des plugiciels (plugins)
• Rédiger du code propre, efficace et évolutif, en respectant les meilleures pratiques
• Identifier les risques initiaux des projets et définir des stratégies d’atténuation afin d’assurer leur réussite
• Diriger et participer aux revues de code pour les membres moins expérimentés de l’équipe
• Diagnostiquer et résoudre des problèmes techniques critiques ayant un impact sur le pipeline de production
• Collaborer avec les membres seniors de l’équipe pour définir l’architecture et les modèles de conception des nouveaux projets
• Intégrer des applications avec des outils et systèmes propriétaires et tiers
• Contribuer au développement d’interfaces UI/UX intuitives pour les outils et plugiciels destinés aux artistes
• Analyser des problèmes complexes et développer des solutions durables qui s’attaquent aux causes fondamentales
• Rechercher de manière proactive des solutions techniques et demeurer à jour quant aux tendances et technologies de l’industrie
• Contribuer à l’orientation stratégique de l’équipe et de ses projets
• Maintenir une documentation claire du code et des processus techniques afin de faciliter le partage des connaissances
• Communiquer efficacement avec des parties prenantes techniques et non techniques, en assurant l’alignement avec les objectifs des projets
• Favoriser un environnement de travail collaboratif et positif

Profil recherché

• Baccalauréat en informatique, en génie informatique ou expérience équivalente
• Minimum de quatre (4) ans d’expérience en développement logiciel, idéalement dans un environnement de production
• Expertise dans le développement d’outils et de plugiciels soutenant les flux de travail des artistes et les équipes créatives
• Excellente maîtrise de Python, avec expérience dans un environnement UNIX/Linux
• Bonne compréhension des principes UI/UX, notamment avec Qt/PyQt
• Capacité à encadrer et à accompagner des membres juniors, incluant une expérience en revue de code et en leadership technique
• Excellentes compétences en résolution de problèmes, avec capacité à analyser des situations complexes et proposer des solutions évolutives
• Expérience démontrée d’intégration avec des DCC tiers tels que Maya, Nuke, Houdini et Katana
• Excellentes compétences en communication et capacité à collaborer efficacement avec des équipes techniques et créatives
• Approche stratégique de la résolution de problèmes : identification des causes profondes et mise en place de solutions durables
• Connaissance des systèmes de gestion de versions tels que Git et de projets open source comme OTIO et OCIO
• Solides connaissances en C/C++ et OpenGL 

Les avantages sociaux sont conformes à la politique de l’entreprise : soins de santé, remboursement des frais de scolarité, REER, congés de maladie et de vacances, augmentations standard le cas échéant. Le salaire de base offert dépendra de divers facteurs, y compris, sans s’y limiter, les qualifications, l’expérience pertinente, le niveau d’éducation, les certifications ou licences professionnels, et, le cas échéant, l’emplacement du poste.

Nous valorisons les perspectives uniques et souhaitons collaborer avec des talents diversifiés et distincts.  Nous encourageons les candidatures de toutes identités à postuler.

*Sony Pictures Entertainment est un employeur offrant l’égalité des chances. Nous évaluons les candidatures sans égard à la race, la couleur, la religion, le sexe, l’origine nationale, le handicap, l’âge, l’orientation sexuelle, l’identité de genre ou toute autre caractéristique protégée.

____________________________________________________________________________________

[ENGLISH VERSION BELOW]

Les Films Sony Imageworks Quebec is located on the traditional unceded territory of the Kanien'keha:ka (Mohawk) people. We are committed to respecting traditional lands and working with communities toward reconciliation.

Les Films Sony Imageworks Québec Inc.

700, rue Saint-Hubert, bureau 400, Montréal (QC) H2Y 0C1

Excellent communication skills in French and English are required to perform certain job-related tasks, particularly when collaborating with teams, vendors, or partners located outside Québec.

Company policy benefits: healthcare, tuition reimbursement, RRSP, sick and vacation days, standard increases (if applicable).

Job Description

As a senior software engineer on the APPS team, you will take on a leadership role in the development of artist-facing tools that enhance the creative and production teams at Sony Imageworks. Your expertise in software development will drive complex projects, as well as guide and mentor intermediate and associate engineers. You will be responsible for delivering high-quality software solutions, managing risks in large projects, and collaborating with both technical and creative teams to ensure the success of our tools and systems.

What You’ll Do

• Take ownership of large, complex software projects, ensuring they are delivered on time, within scope, and with high-quality standards.
• Mentor and guide intermediate and associate engineers, providing support and feedback to help them grow.
• Participate in the design and implementation of artist-facing tools, such as playback review tools, asset browsers, and plugins.
• Write clean, efficient, and scalable code while adhering to best practices.
• Define initial risks and mitigation strategies for large projects and ensure their successful execution.
• Lead and participate in code reviews for less experienced team members.
• Troubleshoot and resolve critical technical issues that impact the production pipeline.
• Collaborate with senior team members to define architecture and design patterns for new projects.
• Integrate applications with proprietary and third-party tools and systems.
• Drive the development of intuitive UI/UX for artist-facing tools and plugins.
• Analyze complex problems and develop long-term solutions that address root causes.
• Proactively research and solve technical challenges, staying up-to-date with the latest industry trends and technologies.
• Contribute to the strategic direction of the team and its projects.
• Maintain clear documentation for code and technical processes to facilitate knowledge sharing.
• Communicate effectively with both technical and non-technical stakeholders, ensuring alignment with project goals.
• Foster a collaborative and positive team environment.

What You Bring

• A bachelor’s degree in computer science, computer engineering, or equivalent experience.
• A minimum of four years of experience in software development, with a focus on developing applications in a production environment.
• Expertise in developing plugins and tools for artist workflows and supporting creative teams.
• Proficiency in Python programming, with experience in a UNIX/Linux environment.
• Strong understanding of UI/UX principles, particularly with Qt/PyQt.
• Ability to mentor and guide junior team members, with experience in code reviews and technical leadership.
• Strong problem-solving skills, with the ability to analyze complex issues and propose scalable solutions.
• Proven experience in integrating software with third-party DCCs such as Maya, Nuke, Houdini, and Katana.
• Strong communication skills, with the ability to collaborate effectively with both creative and technical teams.
• A strategic approach to problem-solving: identifying root causes and implementing long-term solutions.
• Familiarity with version control systems such as Git and open-source projects like OTIO and OCIO.
• Strong knowledge of C/C++ and OpenGL.

Benefits are per company policy: which include healthcare, tuition reimbursement, RRSP's, Sick and Vacation leave, standard increases as applicable. The actual base salary offered will depend on a variety of factors, including without limitation, the qualifications of the individual applicant for the position, years of relevant experience, level of education attained, certifications or other professional licenses held, and if applicable, the location of the position.

We value unique perspectives, and want diverse, unique talent to work with us.  We encourage candidates from all identities to apply.

*Sony Pictures Entertainment is an equal opportunity employer. We evaluate qualified applicants without regard to race, colour, religion, sex, national origin, disability, age, sexual orientation, gender identity, or other protected characteristics.

Product Manager - Computer Vision & Data Products (Canada, Remote)

Events in recent years have made us all too familiar with the havoc that natural disasters can wreak, and the increasing frequency and intensity with which they are occurring. Despite record levels of losses, conventional methods of identifying and managing risk continue to provide an incomplete solution to these threats.

ZestyAI uses novel data gathering and machine learning approaches to produce higher quality information about the risks to property from catastrophes like severe convective storms and wildfires. While AI alone may not be able to thwart these disasters, it can help communities around the world become more prepared for them, and ultimately that will lead to better outcomes for business and society.

As a Product Manager - Computer Vision and Data Products, you are an analytical thinker and passionate about working with complex data. You are a pacesetter who wants to deliver innovative products; you are organized, self-directed, committed to innovation, and possess outstanding EQ and communication skills. You will be crucial in operating the ZestyAI platform and delivering property characteristics and risk information to our clients. You thrive in a collaborative and creative environment that moves fast and are comfortable learning new skills, leveraging the latest AI tools, and working with unfamiliar technologies.

The Opportunity:

• Own the product and feature development lifecycle from inception to launch in the field of machine learning, large language models, and computer vision
• Build the analytics and model development roadmap of data and risk solutions by researching and analyzing various sources of information
• Discover and translate data into tractable data science questions and engineering specifications to guide strategic decision making
• Work closely with data scientists and software engineers as a key member of the product development team
• Act as the model owner and subject matter expert when interfacing with Regulators and Customers
• Iterate rapidly on everything; all of the above happens in a fast-paced business-driven environment that you must be comfortable with
• Work with our customers to understand complex workflows and pain points and find solutions to the problems

What You Bring to the ZestyAI Team:

• 3-6 years of work experience in analytics, data science, financial modeling, risk modeling, climate modeling or other relevant field

○  Including 1-2 years of Product Management experience, working with data products or model-based features such as actuarial risk model, climate risk model, credit risk model, search model, etc.

• Bachelor's or Master's in a quantitative field such as Engineering, Sciences, Commerce
• Outstanding communication skills, well-versed in building executive-style presentations
• Ability to manage multiple/competing priorities and deliver on time
• Comfortable leveraging AI tools to automate and accelerate everyday work (i.e. Claude Cowork)
• Proficient in SQL, Excel, Python
• Must be legally eligible to work in Canada

Nice to Have:

• Exposure to insurance, real estate, and risk modeling
• Experience working with computer vision models

Why ZestyAI:

• Be a part of a well-funded growth-stage start-up
• Work with a high-performance product team and cutting-edge development team
• Market competitive comp and equity incentives to give you a stake in our future
• Remote-first policy
• Flexible Time Off
• Comprehensive benefits package
• Home office setup stipend
• Annual Learning and Development allowance
• An upbeat and collaborative work culture
• Company-sponsored outings and offsites