About the Role:
We’re looking for a highly organized and technically minded CRM & Marketing Operations Associate to support campaign execution across multiple brands within our portfolio, as well as support and onboarding for new clients. This role will report directly to the Trivelta CRM Manager and the product manager for Bonus & Marketing Engineering. In this role, you will work closely with both marketing and engineering teams to ensure campaigns are delivered accurately, on time, and aligned with business goals.

This is an ideal role for someone who thrives at the intersection of operations, marketing
technology, and creative execution.

Key Responsibilities:

• Assist in building, testing, and deploying campaigns across various channels: email, push, in-app messaging via Braze
• Partner with product, engineering, and marketing teams to ensure CRM workflows are technically sound and meet user targeting requirements
• Perform QA and troubleshooting for dynamic content, personalization logic, segmentation, and deliverability creative input abnormalities
• Help maintain campaign calendars, documentation, and asset libraries across brands
• Collaborate with lifecycle and promotional initiatives, contributing both operational and creative input
• Support performance tracking, innovation, reporting, and flagging of issues or abnormalities

Qualifications:

• Experience in CRM Operations, email marketing, automation, or a similar support function
• Familiarity with Braze or a comparable CRM platform
• Experience and/or interest in the American sports and casino gaming industry
• Working knowledge of HTML, Liquid and player segmentation
• Detail-oriented with strong organizational and problem-solving skills
• Comfortable communicating across teams, including engineering
• Passion for digital products in sports, gaming, or entertainment

The Varicent Associate TAM works alongside Technical Account Managers within the Customer Success organization with a portfolio of clients who have subscribed to the VIP Program. The Associate TAM will act as a Varicent adviser to client resources with the aim to maximize the VIP client’s return on their Varicent investment. This will require building strong relationship with all stakeholders and supporting business goals by solving go to market challenges with innovative solutions. This will include answering product, process and solution specific questions as well as proactively monitoring existing solutions for optimal performance. Adapting and evolving existing solution with net new implementation and adoption of new features and functionality will help further drive the value of Varicent solutions. Working in tandem with the primary TAM, the Associate TAM will play an integral role in owning the customer’s technical success and supporting all system and solution–focused conversations.

KEY RESPONSIBILITIES 

• Advanced SQL is mandatory
• Support the primary TAM in monitoring the health and performance of Varicent solutions across a portfolio of VIP customers. 
• Assist in coaching users on foundational Varicent functionality, configuration concepts, and best-practice methodologies. 
• Participate in reviewing new features, fixes, and release notes to help assess potential impact on the customer’s environment. 
• Contribute to configuring Varicent solutions based on documented customer requirements, under guidance from the senior TAM. 
• Prepare and share monthly performance, utilization, and support-related metric summaries. 
• Analyze solution usage and data patterns to help identify potential issues or areas for optimization. 
• Assist in implementing proactive maintenance actions and solution improvements. 
• Collaborate with TAMs and Internal teams to troubleshoot errors, investigate defects, and support solution optimization efforts. 
• Identify opportunities for customer value realization and surface to the primary TAM for strategic review. 
• Contribute to customer conversations that frame Varicent products as targeted solutions to process challenges, enabling thoughtful upsell, cross-sell, and expansion motions. 
• Parter with the TAM team to support sustainable customer engagement, project outcomes, and product adoption. 
• Contribute to planning and estimating tasks within the Technical Success journey, ensuring alignment within available customer VIP entitlement. 
• Work with internal stakeholders to understand change management processes and assist in recommending improvements where appropriate. 
• Collaborate with TAMs to maintain reusable object repository. 

EDUCATION & EXPERIENCE 

• At least 5 years of experience in IT Consulting, Enterprise Software Implementation  
• Prior experience with Query Based Languages and Relational Databases 
• Technical data skills including strong experience with SQL data manipulation, Microsoft Excel 
• Preferred: Understanding of Sales Performance Management domain 
• Strongly Preferred: Hands on experience of Varicent software products (Administering, implementing and / or supporting)
• Basic knowledge of system configurations, data models, and data integration best practice concepts. 

PERFORMANCE BASED SUCCESS CRITERIA  

1-3 Months

During this time, the Associate Technical Account Manager will successfully: 

• Familiarize oneself with company culture, policies, escalation paths, and internal systems.  
• Training and onboarding will be completed.  
• Learn the various systems used in daily operations. 
• Participation in team meetings and events. 

Success Indicators: 

• Complete all onboarding activities and training with passing grades 
• Seen by peers as responsive and professional 
• Demonstrate curiosity and engagement 

4-6 Months

During this time, the Associate Technical Account Manager will successfully: 

• Begin managing defined customer work triaged by your Technical Account Manager cohorts. 
• Adhere to VIP program deliverables including task tracking against active initiatives. 
• Begin to prioritize tasks, escalate blockers, communicate effectively and demonstrate problem resolution, personal growth, and adaptability.  
• Support data validation, report creation, performance troubleshooting, and config changes as needed. 

Success Indicators: 

• Complete assigned technical work with some oversight 
• Demonstrate an understanding of model structure and customer needs 
• Provide meaningful updates and documentation 

7 Months & beyond

During this time, the Associate Technical Account Manager will successfully: 

• Candidate will manage a full client portfolio.  
• Operate as a trusted technical partner, supporting the TAM at a strategic level. 
• Independently deliver core TAM activities 
• Configuration work 
• Troubleshooting & support 
• Documentation of changes and existing build 
• Generating usage, performance, and status reporting (flagging important data points) 
• Participate in journey/plan execution 

After 12 months should be able to perform all duties of a TAM 

• Performing a complete Annual Health Check  
• Articulate findings, risks, and recommendations 
• Support value tracking & outcomes 
• Support cross selling initiatives by documenting use cases and your portfolio’s technical needs 

Success Indicators: 

• Customer confidence and satisfaction 
• Portfolio managed with minimal oversight and escalation 
• High-quality delivery within contractual hours 
• Annual Health Check completed independently

EPAM NEORIS es un acelerador Digital que ayuda a las compañías a entrar en el futuro, teniendo 20 años de experiencia como Socios Digitales de algunas de las mayores compañías del mundo. Somos más de 4,000 profesionales en 11 países, con nuestra cultura multicultural de startup en donde cultivamos innovación, aprendizaje continuo para crear soluciones de alto valor para nuestros clientes.

Estamos en búsqueda de DevOps Engineer

Buscamos un DevOps Engineer con perfil de Release Manager capaz de diseñar, mantener y evolucionar los pipelines de entrega continua y la infraestructura cloud de la organización.

Este rol es el punto de intersección entre desarrollo y operaciones: garantiza que el software llegue a producción con calidad, trazabilidad y el menor riesgo posible.

El candidato ideal combina profundidad técnica en el ecosistema Azure con disciplina de proceso para orquestar releases complejos en entornos multi-equipo.

Responsabilidades Principales:

• Release Management
• Planificar y coordinar el ciclo de vida de releases: branching strategy, feature freeze, release trains y post-mortems.
• Definir y mantener calendarios de despliegue en coordinación con los equipos de desarrollo, QA y stakeholders de negocio.
• Implementar y operar estrategias de despliegue Blue/Green y Canary para minimizar el impacto en producción.
• Gestionar rollbacks, hotfixes y comunicación de incidencias durante ventanas de cambio.

DevOps & CI/CD

• Diseñar, construir y mantener pipelines de CI/CD en Azure DevOps (Pipelines, Repos, Artifacts, Boards).
• Administrar repositorios y estrategias de branching en Azure Repos (GitFlow, trunk-based development).
• Asegurar la calidad de los builds: cobertura de pruebas, análisis estático, gate de calidad previo a cada ambiente.
• Gestionar entornos de desarrollo, staging y producción con configuración como código (IaC).
  Azure Cloud Operations
• Desplegar y mantener aplicaciones en Azure App Services con configuración de slots para estrategias Blue/Green.
• Monitorear la salud de las aplicaciones mediante Azure Application Insights: dashboards, alertas, análisis de performance y trazas distribuidas.
• Administrar y versionar APIs a través de Azure API Management (APIM): políticas, versioning, throttling y ambientes de publicación.
• Operar bases de datos en Azure SQL y Azure SQL Managed Instance: gestión de releases de esquema, migraciones controladas y planes de respaldo/recuperación.
• Manejo de secretos | Generación y mantenimiento de pipelines en Github y Azure DevOps
  
  

Requisitos Técnicos (Requerido Nivel Medio-Alto):

Tecnología Expectativa:

• Azure DevOps (Pipelines, Repos, Boards) Diseño y mantenimiento autónomo de pipelines multistage.
• Azure Repos Definición de branching strategies y políticas de PR.
• Azure App Services Deploy con slots, configuración de autoscaling, diagnóstico.
• Azure Application Insights Instrumentación, KQL queries, alertas personalizadas.
• Azure API Management Políticas, versioning de APIs, portales de developerAzure SQL / SQL Managed Instance Migraciones de esquema, optimización básica, backup/restore.
• Blue/Green & Canary Deployments Implementación práctica, no solo conceptual.

Tecnología Uso Esperado:

• GitHub Actions Pipelines alternativos o complementarios al ecosistema Azure,
• GitHub Agents / Copilot Automatización de tareas repetitivas y revisión asistida de código,
• AI Assistants (Claude, Gemini, Copilot) Uso productivo en scripting, documentación y troubleshooting.

Habilidades Transversales:

• Mentalidad de "shift-left": integrar seguridad, calidad y observabilidad desde el inicio del pipeline.
• Comunicación clara con equipos técnicos y no técnicos durante coordinaciones de release.
• Capacidad para documentar runbooks, post-mortems y decisiones de arquitectura.
• Orientación a la mejora continua: medir, iterar y automatizar procesos manuales.

Ofrecemos:

• Esquema 100% nominal
• Prestaciones de Ley
• Vales de despensa
• Beneficios adicionales
• Plan de Desarrollo Profesional
• Colaboración multicultural

Te invitamos a conocernos en http://www.neoris.com , Facebook, LinkedIn, Twitter o Instagram: @NEORIS.

Maria Guadalupe Moreno Flores

#LI-MM2

At Trivelta, we build the technology that powers modern experiences partnering with online sports betting & casino operators to launch their own fully customized branded, legally compliant iGaming platforms and products that drive engagement, retention, and revenue. Through our proprietary sports-book and casino engine, we enable partners to offer real social interactions, predictive gameplay, and casino entertainment in one unified experience.

As a Payables & Expense Manager to own and continuously improve our end-to-end procure-to-pay and employee expense processes. This role will be responsible for day-to-day AP and expense operations while also serving as the system owner for Ramp, Airwallex, and their integrations with NetSuite.

The ideal candidate is detail-oriented, process-driven, and comfortable operating in a fast-growing, multi-entity environment. You will play a critical role in strengthening internal controls, scaling workflows, and ensuring accurate, timely financial reporting while partnering closely with stakeholders across the business.

Responsibilities:

Accounts Payable & Vendor Payments

• • Own the full AP lifecycle: invoice intake, coding, approvals, payment execution, and posting in NetSuite
  • Manage domestic and international vendor payments via Ramp and Airwallex including ACH, wire, virtual cards, and FX
  • Maintain vendor master data, including banking details, tax documentation, and compliance requirements
  • Monitor AP aging, cash disbursements, and payment timing in coordination with Accounting and Treasury
  • Support month-end close activities, including accruals, reconciliations, and AP-related reporting

Expense Management (Ramp)

• • Serve as system owner for Ramp, including corporate cards, employee reimbursements, and approval workflows
  • Configure and maintain spend policies, categories, limits, and role-based approval chains
  • Ensure accurate mapping from Ramp to NetSuite (GL accounts, cost center)
  • Act as a primary point of contact for employee and executive expense questions while enforcing policy

Systems & Process Optimization

• • Own and maintain integrations between Ramp, Airwallex, and NetSuite, including troubleshooting sync and posting issues
  • Drive continuous improvements to procure-to-pay workflows, documentation, and internal controls
  • Assist with scaling AP and expense processes across multiple legal entities, currencies, and geographies
  • Partner with FP&A, Legal, and Operations on spend visibility, budgeting, and vendor management initiatives

Controls, Compliance & Audit

• • Ensure strong internal controls across payables, expenses, and payments, including segregation of duties
  • Support audits, bank requests, and compliance initiatives related to procure-to-pay
  • Maintain clear documentation of policies, workflows, and approval structures

Qualifications

Required

• • 5+ years of experience in Accounts Payable, Expense Management, or accounting operations
  • CERT C1 English proficiency required
  • Hands-on experience administering Ramp in a corporate environment
  • Experience executing domestic and international payments using Airwallex or similar fintech FX/payment platforms
  • Strong working knowledge of NetSuite, including GL coding and multi-entity setups
  • Experience operating in a fast-paced, scaling organization
  • High attention to detail with a strong internal-controls mindset

Preferred

• • Experience supporting multi-subsidiary, multi-currency environments
  • Exposure to audit support, SOC 2, or regulated industries
  • Prior ownership of AP, expense, or payments system implementations
  • Strong cross-functional communication skills and comfort working onsite with leadership

What Success Looks Like

• • Payables, expenses, and payments are accurate, timely, and well-controlled
  • Ramp, Airwallex, and NetSuite are tightly integrated with clean, consistent data
  • Approval workflows are efficient, auditable, and clearly understood
  • Employees have a smooth experience while finance maintains strong guardrails
  • Processes scale cleanly as transaction volume and complexity increase

This position is onsite at our Monterrey office located in the Corporativo Santa Maria complex.

COMPANY SUMMARY

HexArmor® is a leader in developing some of the most advanced PPE solutions for your hands, eyes, and body. At HexArmor®, we believe safety is not a luxury – it’s a necessity. Since day one, we have worked together with our customers to deliver innovative and effective PPE solutions to keep workers safe, and we have done so, breaking new ground in cut, puncture, needle, and abrasion resistance, all without sacrificing dexterity.

JOB SUMMARY

We are seeking an experienced and versatile General Manager to lead our newly formed wholesale company in Mexico. This standalone entity will handle all aspects of importing industrial PPE and selling to distributors. The ideal candidate will be a strategic leader with comprehensive knowledge of running a business in Mexico, including operations, supply chain management, finance, government regulations, and import laws. They will have an opportunity to oversee daily operations, ensure regulatory compliance, build key relationships, and support the already established sales team. This role requires a hands-on approach to establishing and scaling the company while aligning with our U.S. parent company's goals. Must be fluent in Spanish and English.

LOCATION

This position is based in Mexico - specific location is preferably Monterrey based on business needs. We are willing to review applicants in Mexico City with aligned experience. 

JOB RESPONSIBILITIES

• Operational Leadership: Oversee the day-to-day operations of the Mexican subsidiary, including inventory management, warehousing, logistics, and order fulfillment to ensure efficient importation and distribution of PPE products.
• Supply Chain Management: Manage end-to-end supply chain processes, from sourcing and importing goods from international suppliers to coordinating with local distributors. Optimize for cost-effectiveness, timeliness, and quality control.
• Financial Oversight: Handle budgeting, financial planning, accounting, and reporting. Ensure accurate financial records, tax compliance, and profitability analysis in accordance with Mexican and international standards.
• Regulatory and Compliance Expertise: Navigate Mexican government regulations, import/export laws (including customs duties, tariffs, and trade agreements like USMCA), labor laws, environmental standards, and health/safety requirements specific to PPE. Maintain compliance with all relevant authorities, such as SAT, IMSS, and SEMARNAT.
• Team Building and Management: Recruit, train, and manage a local team across operations,  and finance. Foster a collaborative culture focused on performance and compliance.
• Stakeholder Relations: Leverage or develop strong relationships with key external partners, including customs brokers, government officials, regulatory bodies, suppliers, and industry associations to facilitate smooth operations and resolve issues proactively.
• Strategic Planning: Develop and implement business plans, risk management strategies, and growth initiatives. Report regularly to U.S. headquarters on performance metrics, challenges, and opportunities.
• Risk Management: Identify and mitigate operational, financial, and legal risks associated with importing and distributing PPE in Mexico.

QUALIFICATIONS

• Bachelor's degree in Business Administration, International Trade, Supply Chain Management, or a related field; MBA or advanced degree preferred.
• Minimum of 10 years of senior management experience in a standalone company or subsidiary in Mexico, preferably in wholesale, import/export, or manufacturing sectors.
• In-depth knowledge of Mexican business operations, including corporate setup, taxation (e.g., IVA, ISR), labor laws, and import regulations (e.g., customs procedures, IMMEX program).
• Proven expertise in supply chain and logistics, with experience in importing goods under international trade agreements.
• Strong financial acumen, including experience with Mexican accounting standards (NIF) and financial software.
• Fluency in Spanish and English (both written and verbal) is required; must be fluent in English to effectively communicate with U.S. headquarters.
• Demonstrated ability to navigate government bureaucracy and maintain compliance in a regulated industry.
• Excellent leadership, communication, and problem-solving skills with a track record of building high-performing teams.

SKILLS AND COMPETENCIES

• Existing relationships with Mexican customs authorities, regulatory officials, logistics providers, and industry networks in the PPE or industrial goods sector.
• Experience in the PPE, safety equipment, or related industrial products industry.
• Familiarity with U.S.-Mexico cross-border operations and USMCA compliance.
• Proficiency in ERP systems, supply chain software (e.g., SAP, Oracle), and data analytics tools.
• Certification in international trade, supply chain (e.g., CSCP), or Mexican business law is a plus.

ADDITIONAL OFFERINGS

• Competitive salary and benefits package, including performance-based incentives.
• Opportunity to shape a new business entity and contribute to international growth.
• Support from U.S. headquarters with resources for training and development.
• A collaborative environment focused on innovation and safety.