ABOUT THE JOB

Anduril’s Supply Chain team is seeking a Senior Manager of Material Management & Flow to join us. Working with a global network of suppliers, to support a global manufacturing platform takes people who are willing to work hard and find ways to win. You will create a strategic plan to optimize warehouse and material flow operations across our McHenry, MS facilities, create a standard set of metrics to monitor team performance, set goals for improving performance, and identify areas to reduce cost while maintaining quality. The right person for this role has extensive supply chain knowledge, has implemented or improved ERP/WMS, and has a track record of managing complex, high-value inventory. If you are someone who can operate autonomously to keep a material flow engineering and warehouse team motivated and enjoys process improvement, this may be the role for you.

WHAT YOU'LL DO

• Design, develop and implement innovative material management strategies, policies, and procedures to optimize material flow and support production requirements for efficient movement of parts & materials using lean principles across multiple sites.
• Collaborate with cross-functional teams, including procurement, production, logistics, and quality, to aid in accurate demand forecasting, procurement planning, and timely delivery of materials
• Collaborate with production planning teams to align material availability with production schedules, minimize disruptions, and meet customer demand on time
• Own the metrics, KPIs, and reporting associated with monitoring production line health and efficiency, such as cycle time, throughput rate, capacity, utilization, process non-conformities, and inventory accuracy. Analyze material usage trends, identify opportunities for process improvements, and implement lean practices to optimize material handling, storage, and distribution
• Support and implement inventory control measures, including cycle counting, regular audits, and reconciliation, to ensure inventory accuracy and prevent stockouts or overstocking
• Utilize ERP (Oracle) & WMS software (Odoo) systems and tools to track inventory, generate reports, and provide data-driven insights to support decision-making and optimize material-related processes
• Ensure compliance with regulatory requirements, safety standards, and quality control protocols in all material management activities
• Passionately work across multiple programs from development to full rate production to scale best-in-class solutions to align with maturity of manufacturing process
• Proactively identify imbalances and bottlenecks caused by inventory processes, line layouts, parts shortages, staffing shortages, and other production constraints; flag constraints with the appropriate owners across Supply Chain, Manufacturing Engineering, and Quality and drive to resolution
• Develop processes to optimize workplans for highly variable demands across multiple sites.
• Translate tools and reports into actionable tasks that impact the health of warehouse operations across a plethora of processes and sites.
• Produce and maintain tools to increase accuracy of work demand for new facilities and maturing processes using a data-driven approach using tools such as Value Stream Mapping/ Process Mapping/ Line Balancing techniques
• Identify and solve complex problems related to the movement of materials within a manufacturing environment.

REQUIRED QUALIFICATIONS

• Bachelor’s degree in industrial engineering or other technical field/supply chain management
• 10+ years of experience with 5+ years of people management experience in material flow engineering and management, inventory control, or supply chain management roles, preferably in a manufacturing or production environment
• 5+ years of experience in a high-rate supply chain or manufacturing environment, where complex mechanical and/or electrical assemblies are built with heavy data utilization
• Ability to read technical documentation such as drawings and CAD data, understanding of a variety of hardware manufacturing processes for both electronics (PCBAs, sensor hardware, etc.) and structures, mechanical components, and electromechanical systems
• Ability to travel up to 25% of the time
• Ability to relocate, if not already local to be onsite in McHenry, MS

PREFERRED QUALIFICATIONS

• Strong knowledge of supply chain principles, inventory management techniques, and material planning strategies
• Strong problem-solving, communication, and interpersonal skills are crucial for collaborating with different teams.
• Experience with department or factory design and set up - value stream mapping, flow lines, continuous flow, one piece flow, workstation design
• Ability to completely own a value chain from start to finish, measuring each step of the process, creating actionable tasks that culminated in a significant and sustainable business improvement
• Demonstrated ability of presenting project results to a cross functional team with clearly relating data to proposed next steps
• Prior experience with a Manufacturing Execution System (MES) for production operations or Warehouse Management System (WMS)
• Prior knowledge of NetSuite, Oracle or a similar Enterprise Resource Planning (ERP) system
• Have direct experience scoping, buying off and commissioning warehouse automation.
• Experience implementing Lean Manufacturing principles which drive manufacturing productivity
• Experience in delivering successful project by being hands on with the process. Including gemba walks, operational analysis, poka yoke solutions among others to allow teams to be successful without massive CAPEX
• Experience interacting with SQL databases - storage of information and building custom queries for tracking production and inventory-related metrics
• Experience with using Siemens Plant Simulation or Process Simulation software to model a production line and run production scenarios
• Experience with both commercial and federal inventory procedures, requirements, processes
• Eligibility to obtain and maintain a U.S. TS clearance

PURPOSE OF POSITION:

The purpose of the Field Service Lead role is to manage, supervise, and optimize the performance of a team of field service technicians and engineers as they perform start-up/commissioning, troubleshooting, and maintenance of IEM products at customer sites. This is a working-lead role, combining hands-on field responsibilities with direct oversight of a team of approximately 8 technicians supporting 2–6 active customer sites.

SUPERVISORY RESPONSIBILITIES:

• Provides daily guidance, work direction, coaching, mentorship, and technical support to field service technicians.

ESSENTIAL FUNCTIONS:

• Lead and coordinate start-up and commissioning activities for electrical equipment across multiple customer sites, ensuring on time completion and minimizing open issues.

• Provide daily supervision, mentorship, and training to field service technicians.

• Serve as the technical lead, offering product expertise and advanced troubleshooting guidance to technicians and engineers.

• Travel to IEM manufacturing or field service facilities as required to participate in or lead training activities, factory witness tests, and shop testing.

• Identify project areas of risk that may adversely affect the success of subordinate technicians and report these risks to management for action.

• Works on job sites to complete project start-up/commissioning, resolving punch list items found at the job site. Works with IEM Project Managers to update punch lists and ensure jobs are closed out and paperwork deliverables are met.

• Coordinate with commercial and administration teams for requests outside of the startup/commissioning scope.

• Ensure technicians have required tools, materials, and documentation to perform work effectively at each site.

• Report product or quality concerns to management and collaborate with production and engineering teams to address identified deficiencies.

• Work with the Division Manager, Field Service Manager, Field Service Support, and Site Operations Representative in scheduling additional field resources and/or teams to cover service needs.

• Perform other duties as assigned by management.

COMPETENCIES:

• Team Leadership & Coaching: Provides day-to-day direction, mentorship, and support to field service technicians, reinforcing accountability, development, and high-quality execution.

• Technical Expertise: Demonstrates strong working knowledge of electrical equipment start-up, commissioning, troubleshooting, and maintenance, and serves as a technical resource to the team.

• Planning & Coordination: Organizes field activities, manpower coverage, tools, materials, and documentation to support multiple active customer sites and meet service demands.

• Customer Focus: Builds and maintains positive customer relationships through professionalism, responsiveness, and effective communication during field activities.

• Problem-Solving & Decision-Making: Identifies field issues, assesses risk, and takes timely, practical action to support project completion and minimize disruption.

• Safety & Compliance: Promotes and follows safe work practices, including LOTO and site-specific safety requirements, and reinforces compliance across the team.

• Communication & Collaboration: Communicates clearly with technicians, managers, project teams, and internal support functions to ensure alignment, issue resolution, and timely closeout of work.

• Organization & Execution: Manages multiple priorities, maintains attention to detail, and ensures field documentation, punch list updates, and follow-up actions are completed accurately and on time.

EDUCATION AND EXPERIENCE:

• Associate degree, vocational training, military experience, or equivalent experience in power distribution systems, including switchgear, UPS, generators, PDUs, or related equipment commissioning activities.

• Minimum of 2 years of field service experience, with an emphasis on start-up and commissioning of electrical equipment.

• Experience with switchgear, electrical distribution systems, and electrical control systems preferred.

• Familiarity with advanced communication protocols and networking concepts preferred.

• Prior supervisory or lead-level experience preferred.

• Understanding of lock-out/tag-out (LOTO) procedures involving multiple power sources required.

• Strong teamwork and communication skills required.

• Ability to work independently with minimal supervision required.

• Effective problem-solving skills required.

• Strong organizational skills and the ability to manage multiple priorities required.

PHYSICAL/MENTAL/ENVIRONMENTAL:

Physical Demands: Activities: Sitting – 20% Walking/Standing – 80% Lifting: Must be able to bend, lift, and carry equipment and materials up to 50lbs. Vision: Long periods of close work on technical equipment, drawings, and computer screens.

Travel: Occasional travel (up to 75%) may be required to IEM regional field offices and vendor sites.

Mental Demands: Ability to interpret technical information, analyze issues, prioritize multiple tasks, solve problems in the field, and make sound decisions in a fast-paced service environment. Environment: climate-controlled office and warehouse environments, with occasional exposure to customer job sites as needed.

AGERO IS NOW HIRING FOR MULTIPLE UPCOMING REMOTE TRAINING CLASSES IN ROADSIDE ASSISTANCE! 

We are actively seeking Response Associates (Customer Service Representatives) to handle inbound calls within our Roadside Assistance department. As the first point of contact for customers experiencing vehicle breakdowns or emergencies, you will provide calm, empathetic support, dispatch service providers, and ensure every customer feels safe and supported.

Upcoming Start Dates:

About the Role

As a Response Associate, you serve as a lifeline for customers facing roadside emergencies such as flat tires, lockouts, dead batteries, and mechanical failures. Because customers often reach out feeling overwhelmed or unsafe, you will manage these high-stress situations with calm, empathetic guidance and consistent reassurance. You will coordinate directly with external providers to ensure the accurate and rapid dispatch of tow trucks and service vehicles. Your ability to make quick decisions under pressure directly impacts customer safety, satisfaction, and our reputation as a trusted roadside service provider.

What You'll Do

• Handle High-Volume Calls: Gather essential details regarding location and vehicle issues to dispatch assistance quickly.
• Dispatch with Accuracy: Coordinate efficiently with service providers to ensure the right help arrives at the right time.
• De-escalate & Support: Use active listening and empathy to calm frustrated or anxious customers.
• Navigate Digital Tools: Utilize multiple web-based systems and dispatch tools to track service progress accurately.
• Excel in a Virtual Team: Thrive in a performance-driven remote environment, collaborating with peers and managers via Zoom and Google Chat.

Training and Schedules

• Attendance & Performance: 100% attendance is required during the training period to ensure your success. Your performance will be assessed throughout this time, and you will have ongoing opportunities for cross-training to expand your skills and advance your career.
• Mandatory Training: Each start date includes two weeks of mandatory paid training (Monday–Friday). Attendance is required and schedules cannot be modified.
• Production Schedules: After training, you will transition to your selected Production Schedule. These shifts are based on current business needs and vary by start date.
• Weekend & Holiday Availability: As we provide 24/7 Roadside Assistance, most schedules include at least one weekend day and holiday coverage. This is a Full-Time position only.
• Commitment: Production schedules are static. New hires must keep their selected schedule for 90 days and then are eligible to request changes if desired. Our associates participate in semi-annual shift bids.
• Selection Process: Schedules are chosen during the offer process on a first-come, first-served basis. Available shifts are subject to change based on business requirements.

CLASS A:

Available production schedule options after training (all schedules listed in Eastern Standard time zone):

• 4:00 am to 12:30 pm: Tue|Wed off || Mon|Sun off
• 5:00 am to 1:30 pm: Mon|Tue off || Fri|Sun off
• 6:00 am to 2:30 pm: Tue|Wed off || Mon|Sun off
• 7:00 am to 3:30 pm: Tue|Wed off || Thu|Fri off
• 8:00 am to 4:30 pm: Mon|Sat off || Wed|Sun off
• 9:00 am to 5:30 pm: Thu|Fri off || Tue|Sat off
• 10:00 am to 6:30 pm: Tue|Sun off || Wed|Thu off

CLASS B:

Available production schedule options after training (all schedules listed in Eastern Standard time zone):

• To Be Determined - Actual available production schedules are currently pending and will be posted as soon as possible. 

CLASS C:

Available production schedule options after training (all schedules listed in Eastern Standard time zone):

• To Be Determined - Actual available production schedules are currently pending and will be posted as soon as possible. 

Pay, Benefits,and Career Growth 

• Starting Pay: $16.25 per hour 
• Bonus and Incentives: Opportunity to earn monthly performance and attendance bonuses + Shift differentials for working evenings, nights, overnights, and weekends! ($1.75 to $2.50 per hour.) 
• Benefits: Medical, Dental, and Vision; 401(k) with match; Paid Time Off; Tuition Reimbursement; and Complimentary Roadside Assistance.
• Career Growth & Development: Invest in your future with access to online skill-building courses, mentorship, and cross-training programs designed to build the expertise needed for advancement at Agero. 
• Compensation Note: Actual salaries may vary and may be above or below the range presented based on various factors, including, but not limited to, work location, experience, job-related skills, and relevant training and education.

What We’re Looking For

• Empathy in Action: You have a natural ability to connect with customers, validate their feelings, and provide genuine reassurance during stressful situations.
• Effective Two-Way Communication: Strong active listening skills paired with the ability to provide clear, concise explanations for updates and solutions.
• Sound Judgment Under Pressure: The ability to stay composed and make fast, informed decisions during roadside emergencies.
• Multitasking Mastery: Highly organized and capable of managing calls, dispatch requests, and multiple systems simultaneously. You can comfortably speak with customers or providers while typing detailed notes and navigating multiple screens.
• Problem-Solving & De-escalation: A patient and professional approach to resolving customer concerns, with a talent for turning a difficult situation into a positive experience.
• Computer & Technical Proficiency: Skilled at navigating digital tools and dispatch software with confidence. You are comfortable using Google Workspace (Gmail, Docs, Sheets) and can type at least 30 wpm accurately.

Position Requirements

• Location: Must currently reside in Alabama, Arizona, Florida, Georgia, Mississippi, Tennessee, or Virginia.
• Experience: 1+ year of customer service experience, ideally in a fast-paced contact center. Reliable tenure, demonstrated career growth, and a background in remote work are strongly preferred. Experience in retail, fast-food, hospitality, administrative, or warehouse/production roles is highly transferable and valued.
• Customer Focus: A genuine passion for helping others with a proven track record in customer-facing support roles.
• Technical Skills: Proficient in Google Workspace (Docs, Sheets, Gmail) and skilled at navigating web-based systems to manage customer and vehicle information.
• Remote Readiness: Ability to thrive in a virtual contact center, collaborating effectively via phone, email, chat, and Zoom.
• Flexibility: Open availability for all shifts, including days, evenings, nights, weekends, and holidays - to support our customers during peak times.
• Background Check: Must successfully pass a criminal background screening.
• Home Office (BYOD): Requires a dedicated, quiet workspace. You must provide your own equipment, including a compatible personal desktop or laptop, wired high-speed internet, a webcam, a cell phone, and a USB- headset.

Remote Technology Requirements

To ensure your success, your home office must meet the following technical specifications, which will be verified via the Harver System Checker during the application process.

Required Equipment & Specs:

• Computer: Personal desktop or laptop (manufactured in 2020 or later).
• Operating System: Must be running a current, manufacturer-supported version of Windows 11 (version 24H2, 25H2, or newer).
• Processor: Intel or AMD 2+ cores, minimum 3.5 GHz (boosted/turbo speed).
• Memory & Storage: 8 GB RAM (or greater) and at least 20 GB of free space.
• Peripherals: Webcam and a usb-wired headset.
• Browser: Google Chrome (23+) or Mozilla Firefox (3+).
• Internet: Secure, wired high-speed connection (no Wi-Fi).
• Min Download: 25 Mbps | Min Upload: 10 Mbps | Max Latency: 80ms–100ms.
• Mobile Device: An active cell phone capable of SMS text and app downloads for two-step authentication.

Incompatible Devices (Not Allowed):

• Work-Issued Computers: To install our software, you must have full Administrator privileges on your computer. Company-issued devices have security restrictions that prevent them from being compatible and cannot be used for this job. 
• Devices: MacBooks, iPads, iMacs, Chromebooks, Surface Pro/Go, or Samsung Notebooks.
• Connections: Mobile hotspots, Wi-Fi, satellite internet, or USB tethering.
• Software: VPNs, privacy/proxy services, or hosted/virtual PC services.
• Unsupported OS: Windows 10 (all versions) and older versions of Windows 11 that have reached "End of Life" status with Microsoft.

Before Applying: Verify Your Windows Version:

As of November 2025, Microsoft has discontinued support for older versions of Windows 11. You must be on a supported Windows OS version 11 24H2 or 25H2 (or newer) to be eligible.

• Check Your Version: Press the Windows Key + R, type "winver", and hit Enter.
• Upgrade if Needed: If you are on an unsupported version, go to Settings > Windows Update and select Check for Updates.
• Alternative: Download the Windows 11 Installation Assistant from Microsoft’s official site to run the update manually.
• Upgrades are typically free and take only a few minutes.

The Hiring Process

Our selection process is transparent and conversational because we want to learn about your career goals and passion for service beyond just what’s on your resume. We’re looking for high-energy individuals who combine strong communication and multitasking skills with a knack for problem-solving and a comfort with evolving technology. If you’re eager to grow your professional journey with us, let’s talk and see if we’re a match.

The Step-by-Step Journey:

• Application: Submit your information through our careers page—it only takes a few minutes!
• Tech & Skills Check: Keep an eye on your email for a "Magic Link" from Harver to complete your 10-minute diagnostic and assessment.
• The Video Interview: If your profile aligns, you’ll be invited to a Zoom interview to discuss your experience and goals.
• Shift Selection: If moved forward, you'll receive a link to select your production schedule. Note: Schedules are full-time and require a 90-day commitment before change requests can be reviewed.
• Criminal Background Check: We conduct a thorough review of misdemeanors (10 years) and felonies (lifetime). While not all charges are disqualifying, we maintain strict standards for security reasons.
• Offer & Onboarding: Official offers are contingent upon a clear background check and completion of all tasks by the designated onboarding deadline.

Hiring Remotely In: AL, AZ, FL, GA, MS, TN, and VA

WE WANT TO HEAR FROM YOU, APPLY TODAY! 

If you are driven by a passion for service and are committed to making a positive impact, we invite you to join our contact center team Grow your career with Agero and make a genuine difference every day.

Immediately after you apply, check your inbox for a "Magic Link" from Harver to start your Tech Diagnostic and Computer Skills Assessment! It only takes about 10 mins total to complete and qualified candidates will be contacted to schedule an interview ASAP! 

About the Team:  

The Stennis Test team designs, builds, and operates Relativity’s propulsion and stage test stands. Team members are hands-on with large-scale, complex systems including fully integrated engines and stage assemblies, pushing hardware to the limits and directly contributing to flight readiness. The work is fast-paced and highly operational, ideal for those with backgrounds in aviation, automotive, manufacturing, offshore operations, industrial systems, construction, or adjacent industries. You’ll work in a close-knit, dynamic environment where collaboration between technicians, operators, and engineers is not only encouraged, but expected. As the company scales, the Stennis Test team becomes even more critical to unlocking our next phase of growth: proving out full-stage systems and paving the way for routine, reliable flights of Terran R.

About the Role: 

As a Propulsion Test Technician, you will perform functions in daily test operations supporting engine testing, building of new test stand facilities, and modifying existing test stands. 

• Perform the installation, operational checkouts, troubleshooting, and maintenance of test stand equipment and hardware
• Fabrication, installation, troubleshooting, and maintenance of fluid system tubing and hardware
• Assemble, install, checkout, and maintain a wide array of components that include sensors for fluid system monitoring
• Proactively perform work according to procedures, specifications, and test instructions
• Disassembly and precision cleaning of valves, regulators, and other components
• Monitor and maintain an inventory of consumables, tooling, and equipment
• Must be able to lift a minimum of 50 lbs unassisted
• Must be able to stand for extended periods
• Must be able to stoop, bend, crawl, and maneuver in tight spaces
• This position will require occasional night shifts, weekends and possible travel

About You:  

Basic experience in medium to heavy industrial maintenance, instrumentation, data and control systems, avionics hardware, and/or mechanical systems OR Associates degree in related mechanical of electrical technical discipline. Each technician has a primary focus area: mechanical or instrumentation. Below are skills needed for all technicians as well as skills necessary for each focus area.

• Ability to operate a wide range of hand and power tools for fabrication operations

Skills needed for each focus area:

• Mechanical:
  • Experience with fluid/pneumatic systems and their components
  • Experience with mechanical components and their systems
• Instrumentation:
  • Experience with electronic circuits and sensor types used to measure temperature, pressure, flow, displacement, and vibration
  • Experience with electronic test equipment, e.g. oscilloscopes, signal generators, and/or multi-meters

Nice to haves but not required:  

• Experience operating industrial warehouse equipment
• Operational understanding of sensor types used to measure temperature, pressure, flow, and displacement
• Experience installing and making repairs to instrumentation, data acquisition systems, and/or avionics systems
• Experience fabricating, installing, and checking out fluid system tubing and hardware

Successful candidates must clear a background check administered by the US government to obtain clearance for on-site work at our government partner location in Stennis, Mississippi.