Who we are

About Stripe

Stripe is a financial infrastructure platform for businesses. Millions of companies - from the world’s largest enterprises to the most ambitious startups - use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career.

About the team

The Corporate Technology (CorpTech) Services team is a strategic support partner to all Stripes, in office and remote.  We ensure the successful operation of new hires, account off-boards and critical business systems with a global team. 

We’re looking for a Tier 1 Support Engineer to join the MXC CorpTech Services team to provide in-person, thoughtful and individualized support for all Stripes. Stripe is looking for individuals who can work in a fast paced environment and work autonomously to deliver team oriented results.

What you’ll do

You’ll be responsible for providing technical assistance and support related to computer systems, hardware, and software. Respond to queries, run diagnostic programs, isolate problems, and determine and implement solutions.  In-person support is required as well as setting up desks and managing/auditing peripherals.  

Responsibilities

• Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.
• Respond to queries either in person, email, Slack or ticketing system.
• Provide in-person IT HelpDesk assistance to Stripe employees, contingent workers, and vendors.
• Walk customers through problem-solving processes and follow up to ensure issues have been resolved.
• Run diagnostic programs to resolve problems as well as troubleshoot IT scripts, systems, or automation
• Support and maintain critical SaaS tools (Google Workspace, Slack, Zoom, JIRA, Confluence, etc.)
• Troubleshoot Stripe-provided hardware (macOS, Chrome OS, iOS, peripherals)
• Facilitate the provisioning of Stripe laptops for new hire on-boarding and fleet upgrades
• Assist with new hire onboarding and training curriculum
• Update, and maintain detailed external and internal IT documentation
• Onboard and support third-party vendors and/or contractors
• Contribute to shared global IT off-boarding tasks and responsibilities
• Maintain and provide technical assistance with all office technology (printers, Zoom Rooms, room schedulers, and more).
• Own IT asset management and ensure accurate and actionable records are kept of required equipment.
• Promote best practices as established by IT and escalate inquiries as necessary to the IT Systems and Infrastructure team.
• Create and update technology documentation for internal IT teams and for Scale employees.

Who you are

You have the ability to take initiative on tickets and contribute to project design and implementation. You are skilled at writing, updating and maintaining technical documentation and sending directed communications. You are comfortable working as an individual contributor on a global team that is driving towards a common goal. You will best succeed in this role by leading on things you are passionate about while supporting others in their passion. 

You love problem solving and collaborating with others to provide world class support. Being the best fit for this position means you are both humble and confident. You strive towards excellence but understand your limitations and don’t hesitate to ask for help when needed. 

We’re looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement.

Minimum requirements

• Possess 2+ years of experience in IT HelpDesk experience 
• Possess strong working knowledge of Apple systems and software 
• Possess strong working knowledge of Google Workspace, Slack, Zoom, JIRA, Confluence, or similar cloud providers
• Possess strong working knowledge of Atlassian systems (JIRA and Confluence)
• Possess understanding of script execution and troubleshooting (ex: Ruby, Bash, Python)
• Possess working knowledge of imaging/endpoint management tools (DEP, Munki, Chef, JAMF)
• Able to independently manage and prioritize workload and projects
• Possess outstanding interpersonal and communication skills
• Is empathetic, humble, and possess a strong focus on customer service

As an Enterprise Sales Engineer, you will provide technical expertise through sales presentations, product demonstrations, and supporting technical evaluations (POVs). Sales Engineers help qualify and close opportunities with customers and partners and have a voice with the product team to help prioritize features based on input from customers, competitors, and partners.

What You’ll Do:

• Partner with the Sales team to articulate the overall Datadog value proposition, vision and strategy to customers
• Own technical engagement with customers during the trial phase. Communicate Datadog’s value based on activities and work with customers on any identified issues or concerns to successful conclusion
• Technically close complex opportunities through advanced competitive knowledge, technical skill, and credibility
• Deliver product and technical briefings / presentations to potential clients
• Maintain accurate notes and feedback in CRM regarding customer input both wins and losses
• Proactively engage and communicate with customers and Datadog business/technical teams regarding product feedback and competitive landscape

Who You Are:

• Passionate about educating customers on observability risks that are meaningful to their business, and able to build and execute an evaluation plan with a customer
• Someone with strong written and oral communication skills. This role requires an ability to understand and articulate both the business benefits (value proposition) and technical advantages of our offering
• Experienced in programming/scripting with any of the following: Java, Python, Ruby, Go, Node.JS, PHP, and .NET etc.
• Someone with a minimum of 3+ years in a Sales Engineering or DevOps Engineering role
• Able to sit up to 4 hours, traveling to and from client sites 
• Able to travel via auto, train or air up to 45% of the time
• Fluent in written and spoken Spanish and English

Datadog values people from all walks of life. We understand not everyone will meet all the above qualifications on day one. That's okay. If you’re passionate about technology and want to grow your skills, we encourage you to apply.

Benefits and Growth: 

• Best-in-breed onboarding
• Generous global benefits
• Intra-departmental mentor and buddy program for in-house networking
• New hire stock equity (RSUs) and employee stock purchase plan (ESPP)
• Continuous professional development, product training, and career pathing
• An inclusive company culture, able to join our Community Guilds and Inclusion Talks

Benefits and Growth listed above may vary based on the country of your employment and the nature of your employment with Datadog.

#LI-Remote

Our Solution Engineering team is obsessed with serving our customers. We are looking for an Associate Solution Engineer, a technical “Jack/Jill of All Trades” that loves figuring out “how things work.” As an Associate Solution Engineer, you’ll become an expert on the inner workings of the Appian platform and gain full-stack experience that will be valuable for any technical career. You’ll have the opportunity to work with every layer of the Appian platform; from data analysis to creative problem solving and you'll tackle the most challenging technical problems while mitigating all of our customers’ concerns.

This role is based at our Mexico City office in Coyoacan. Appian was built on a culture of in-person collaboration, which we believe is a key driver of our mission to be the best. Employees hired for this position are expected to be in the office 5 days a week to foster that culture and ensure we continue to thrive through shared ideas and teamwork. We believe being in the office provides more opportunities to come together and celebrate working with the exceptional people across Appian.

To be successful in this role, you need:

• To be excellent at problem solving and find creative solutions to some of our customer’s most complex technical concerns
• To provide exceptional, world-class support (verbal/written) to our customers and our highest stakeholders around the globe 
• To tackle technical challenges and communicate your work across a variety of departments
• To have a strong interest in software development (but not wanting to focus on coding all day)
• To have the desire to work closely with our customers to help lead continual improvement in the availability, performance, functionality and security of our platform
• To have an interest in data analytics
• To have an interest or experience in programming/scripting languages(e.g. Java, Perl, Ruby, C#, PHP)
• To have an interest in or experience with RDBMS platforms (e.g. MySql, Oracle, SQL Server)
• To have an interest in or experience with systems administration (e.g. Linux, Windows)

Basic Qualifications:

• Bachelor's degree in any an Engineering discipline, Information Technology, or similar degree program 
• Proficiency in English and ability to converse in English in a business setting
• Flexibility to provide after hours weekend support for up to 14 weeks per year - Up to 1 quarter per year working this adjusted schedule may be required (Sunday->Thursday or Tuesday-Saturday)

For this position, we are targeting students who are currently enrolled in a Bachelor's/Master's program, or individuals who have recently graduated from university. If you are interested in applying, please submit a resume in English.

Vonage has built its successful global Support teams on individuals with technical savviness, superior customer relationship skills, and a passion for learning. We challenge our Support Engineers to provide a customer experience that leaves our users impressed, loyal and true advocates of our company!

Why this role matters

As an API Support Engineer at Vonage, you will provide first-class technical support to our rapidly growing strategic customer base, integrating our real-time communication APIs and SDKs.

IF THIS SOUNDS LIKE YOU, CONTINUE READING BELOW…….

What you will do

• Investigate, troubleshoot, diagnose and resolve technical issues related to customer API and SDK implementations
• Communicate effectively (both verbal and written) with our customers and internal stakeholders
• Problem solver, have a natural curiosity and demonstrate the ability to learn rapidly
• Contribute to internal and external knowledge bases
• Collaborate with your team to identify bugs and escalate to next-level support
• Communicate well with different audiences (developers, technical and non-technical users)

What you must have:

• Bachelor’s Degree in Computer Science or equivalent
• At least 3-5 years experience in technical support, customer success or technical account management role within the Telecommunications or SAAS sectors
• Experience supporting or implementing APIs or SDKs
• Experience with some of the following technologies: IP-based real-time multimedia communication technologies and protocols, including VoIP, SIP, RTP, WebRTC, WebSockets or experience with Messaging technologies: e.g.  SMS, SMPP, GSM, MMS, Whatsapp, etc
• Capable of troubleshooting client and server-side code

Any of the following is a huge plus:

• Experience with other programming languages: PHP, Python, Ruby, Node
• JavaScript, iOS or Android development experience
• Experience building applications using iOS, Android or Javascript
• Conceptual understanding of the principles of good software design
  
  
  
  #LI-Remote
  #LI-DHC1

Important Information

Experience: +7 years

Job Mode: Full-time

Work Mode: Remote

ID: 19695

Job Summary

As a Senior Software Engineer, Application Platform you will be part of a fast-paced, collaborative team developing the application platform for our Penetration Testing as a Service cybersecurity capabilities. You will be a critical contributor to the development and delivery of key platform components that support our cybersecurity products, while also moving forward the state of engineering culture and SDLC processes throughout the organization. If you enjoy pivoting between different problems and meeting new challenges every day while developing solutions that are mission critical to the organization, this role is for you!

Responsibilities and Duties

• Design, build and deploy high-performance, resilient, scalable cloud-based software systems and components for the best-in-class cybersecurity platform.
• Drive the delivery of software capabilities from an idea to production, following SDLC processes, with an eye on quality and efficiency.
• Utilize GCP platform to build and run highly-available software systems.
• Identify and resolve performance issues across systems and components.
• Collaborate on a cross-functional team, working with Product, Operations, and Platform Engineering.
• Integrate monitoring and alerting capabilities with backend modules to allow proactive improvements to availability and response times.
• Own and ensure the quality of systems through automated tests.
• Ideate technical solutions for product requirements and user stories.
• Actively engage and participate in design and code reviews.
• Offer guidance and support to junior team members, encouraging and cultivating a culture of continuous learning within the team.

Essential Skills

• 7+ years of experience in distributed-systems and backend software engineering.
• Expert knowledge of golang (4+ years). Knowledge of Ruby is preferred, but is not required.
• Strong experience and understanding of microservices, REST API design, gRPC, writing unit testing, BDD testing.
• Strong design skills required – UML is a bonus; exposure to Domain Driven Design desirable.
• Experience with asynchronous messaging technologies such as Google PubSub, Kafka.
• In depth knowledge of NoSQL and RDBMS technologies.
• Strong experience with Docker, Kubernetes, Cloud Environments (GCP preferred).
• Experience working on agile teams.
• Excellent communication and collaboration skills in all mediums.
• Experience working on and scaling a microservice-based application.
• Experience with GitOps and DevOps principles, practices and tools.
• A proven ability to thrive in a collaborative environment involving different stakeholders and subject matter experts.

About Encora

Encora is the preferred digital engineering and modernization partner of some of the world’s leading enterprises and digital native companies. With over 9,000 experts in 47+ offices and innovation labs worldwide, Encora’s technology practices include Product Engineering & Development, Cloud Services, Quality Engineering, DevSecOps, Data & Analytics, Digital Experience, Cybersecurity, and AI & LLM Engineering.

At Encora, we hire professionals based solely on their skills and qualifications, and do not discriminate based on age, disability, religion, gender, sexual orientation, socioeconomic status, or nationality.

The Mission

We are seeking an exceptional Software Architect to join our growing Cloud Native Applications team. The right candidate is someone who has deep expertise in application design and  is passionate about working with our customers, partners, and colleagues to drive innovation forward.
Your mission will be to work alongside Caylent’s Engineers, Architects, Sales, and Project Managers to deliver AWS solutions across our diverse and forward-thinking customer base. You’ll work with the latest technologies and support customers looking to bring cutting-edge ideas to market.

Your Assignment

• You will be a mission control specialist, guiding Cayliens and Customers alike through Agile ceremonies like stand-ups, retrospectives, and more.
• You will translate customer requirements and into a workable backlog of tickets for engineers.
• Delegate tickets to a team of engineers in order to complete customer projects.
• Lead requirements gathering, backlog grooming, and architecture discussions.
• Apply your understanding of DevOps pipelines, including build automation, branching strategies, CI/CD, Infrastructure as Code, security, monitoring, logging, and alerting.
• Troubleshoot and resolve issues in customer dev, test, and production environments.
• Automate software testing at multiple levels (component, configuration item, subsystem, system) and monitor results.
• Write production quality code, including unit and integration tests.
• Work with a team to deliver top-quality cloud native applications on AWS for customers.
• Clearly communicate and document your designs, processes, and procedures.
• You will demonstrate a passion to Stay Curious as you mentor peers, tackle new technologies, and learn from our word-class team of engineers.
• Coach and mentor less experienced teammates, coach and be mentored by world class engineers.

Your Qualifications

Core Consulting Qualifications

Customer Experience
● Confidently addresses client questions and identifies gaps in requirements with proposed next steps.
● Focus on delivering clear, actionable solutions that meet client goals

Collaboration
● Facilitates alignment across stakeholders or technical priorities and deliverables.
● Navigates differing perspectives with professionalism to ensure shared understanding and progress..

Communication
●Breaks down complex technical concepts for non-technical audiences in a clear, concise manner.
● Adapts communication style based on audience and context to improve clarity and decision-making.

Technical Qualifications

● 5+ years of proven experience in software development and cloud-native systems.
● Strong background in established engineering practices and scalable architectures.
● Expertise in web technologies (HTML, CSS) and frameworks (React, Vue, Angular, MVC .Net, etc.).
● Proficiency in server-side scripting (Python, Node.js, PHP, Ruby, etc.).
● Deep knowledge of relational and NoSQL databases (PostgreSQL, MySQL, MongoDB).
● Experience in API integrations across applications, vendors, and cloud environments.
● Understanding of modern application architectures (event-based systems, queues, microservices).
● Development experience on a major cloud platform (AWS, Azure, or GCP).
● Desire to integrate innovative technologies into development workflow
● Familiarity with Generative AI technologies
● Proven ability to lead a workstream and support others while contributing individually.
● Experience configuring AWS resources.

Preferred Qualifications

● BS in a computing-related field, or commensurate experience.
● Experience with testing and automation.
● Experience with UI/UX.
● Experience with Large Language Models (LLM) and Generative AI
● Experience with app dev acceleration tools like Amazon Q Developer, GitHub CoPilot, Cursor.AI, or similar.
● Experience building and maintaining CI/CD pipelines.
● Experience with infrastructure as code tooling (SAM, Cloudformation, Terraform, etc).

Benefits

• 100% remote work
• Medical Insurance for you and eligible dependents
• Generous holidays and flexible PTO
• Competitive phantom equity
• Paid for exams and certifications
• Peer bonus awards
• State of the art laptop and tools
• Equipment & Office Stipend
• Individual professional development plan
• Annual stipend for Learning and Development
• Work with an amazing worldwide team and in an incredible corporate culture

This role may require up to 25% travel, depending on business needs.

Department

Platform Engineering

Who You Are

You are a tooling-focused engineer who obsesses over developer productivity. You’ve built and maintained CI/CD pipelines, developer tooling, and automation that makes engineering teams faster. You understand that the best developer tools disappear into the background - they just work. You’re equally comfortable debugging a flaky GitHub Actions workflow and designing a new internal CLI. You care deeply about reducing friction and cognitive load for your fellow engineers.

This is a foundational role. You’ll be one of the first dedicated engineers on a platform organization supporting 300+ engineers. You’ll shape not just the technical foundations but the culture and practices of the team.

Your Success Profile

What You Will Work On

• Own and evolve CI/CD infrastructure (GitHub Actions, deployment pipelines) to improve build times and deployment frequency
• Build and maintain our developer portal (Backstage) - service catalog, golden path templates, and TechDocs integration
• Create golden path templates for Go, Rails, and Vue.js services that bake in best practices automatically
• Build and maintain internal developer tooling that accelerates engineering workflows
• Configure and roll out AI-assisted coding tools (Claude Code, GitHub Copilot) with organizational guardrails
• Create self-service capabilities that enable teams to ship independently - from “I need a new service” to running in staging in under 4 hours
• Drive adoption of platform capabilities through excellent documentation and developer education
• Work with our SRE team to instrument and measure developer experience metrics (build times, deploy frequency, MTTR) to identify improvement opportunities
• Implement security and compliance automation that protects without slowing teams down

How You Will Do Your Work

As a Senior Developer Experience Engineer, how results are achieved is paramount for your success and ultimately results in our success as an organization. In this role, your foundational knowledge, skills, abilities and personal attributes are anchored in the following:

Good judgment - the exercise of critical thinking, analyzing and assessing problems and implications, identifying patterns, making connections of underlying issues, understanding risks and developing mitigation strategies, and taking ownership of the outcome.

Resourcefulness - taking a can-do approach, even in the face of obstacles and constraints by assessing what’s in front of you and effectively and efficiently optimizing what you have, whether it’s working on something new or thinking about how to do something better.

Teamwork and communication - putting our collective best together through documentation, collaboration, relationship-building, listening, empathy, recruiting, and evangelism.

Influence and leadership - fostering a community of knowledge-sharing, collaboration, mentorship, and forward-thinking.

Skills and knowledge - the capacity to actively learn and apply specific domain knowledge, know-how, and best practices to continually enhance and improve.

In addition, all team members focus on aligning their behaviors to our core values known as COGIS:

• Camaraderie - Day to day you can be seen working together toward a higher purpose. You like to have fun. You’re an active listener, treat people respectfully, and have a strong desire to know and help others.
• Openness - Your default is to be open. You’re willing to share information, understand other perspectives, and consider new possibilities. You’re curious, ask open questions, and are receptive to thoughts and feedback from others.
• Grit - You demonstrate grit by having the courage to commit and persevere. You’re committed, earnest, and dive in to get the job done well with a positive attitude.
• Integrity - Simply put, do what you say and say what you’ll do. You’re honest and forthright, have a strong moral compass, and strive to match your words with your actions while leading by example.
• Simplicity - Be like Einstein: “Everything should be made as simple as possible, but no simpler.”

Qualifications

• 5+ years of professional software engineering experience
• 3+ years of experience building developer tooling, CI/CD systems, or infrastructure automation
• Hands-on experience with CI/CD platforms (GitHub Actions strongly preferred)
• Experience with developer portals or internal platform tooling (Backstage strongly preferred; Cortex, Port, or similar also valuable)
• Experience with Kubernetes deployments and container orchestration
• Proficiency in at least two programming languages; polyglot mindset valued
• Frontend development skills - you’ll be building portal UI and developer-facing tools
• Strong systems thinking and ability to design for scale and reliability
• Excellent written communication - you document as you build

Nice to Have

• Experience with Infrastructure as Code (Terraform, CDK, or similar)
• Experience with feature management systems (LaunchDarkly, Split, etc.)
• Familiarity with workflow engines (Temporal, etc.)
• Background in developer productivity metrics and measurement
• Experience configuring or rolling out AI coding assistants (Copilot, Claude Code, Cursor)

Technologies

• CI/CD: GitHub Actions, CircleCI
• Infrastructure: Terraform, AWS, Kubernetes, Docker
• Languages: Go (primary), Python, TypeScript, Ruby - whatever fits the problem
• Platforms: Developer portals, feature flagging systems, workflow engines
• Observability: DataDog, CloudWatch

The base wage range for this position based in our New York City Office is targeted at $167,500.00 - $211,500.00 per year.

#LI-DG2 #LI-Hybrid

Here at Appian, we’re passionate about technology. We love making it, and we love using it. Joining Appian CIO will provide you with the opportunity to learn in an environment that values cross-functional collaboration and is committed to personal and professional growth. We want to revolutionize the way people work, and in doing so, we develop the Appian platform to be simple so our customers can thrive. 

Our Solution Engineering team is obsessed with serving our customers. We are looking for an Associate Solution Engineer, a technical “Jack/Jill of All Trades” that loves figuring out “how things work.” As an Associate Solution Engineer, you’ll become an expert on the inner workings of the Appian platform and gain full-stack experience that will be valuable for any technical career. You’ll have the opportunity to work with every layer of the Appian platform; from data analysis to creative problem solving and you'll tackle the most challenging technical problems while mitigating all of our customers’ concerns.

This role is based at our Mexico City office in Coyoacan. Appian was built on a culture of in-person collaboration, which we believe is a key driver of our mission to be the best. Employees hired for this position are expected to be in the office 5 days a week to foster that culture and ensure we continue to thrive through shared ideas and teamwork. We believe being in the office provides more opportunities to come together and celebrate working with the exceptional people across Appian.

To be successful in this role, you need:

• To be excellent at problem solving and find creative solutions to some of our customer’s most complex technical concerns

• To provide exceptional, world-class support (verbal/written) to our customers and our highest stakeholders around the globe 

• To tackle technical challenges and communicate your work across a variety of departments

• To have a strong interest in software development (but not wanting to focus on coding all day)

• To have the desire to work closely with our customers to help lead continual improvement in the availability, performance, functionality and security of our platform

• To have an interest in data analytics

• To have an interest or experience in programming/scripting languages(e.g. Java, Perl, Ruby, C#, PHP)

• To have an interest in or experience with RDBMS platforms (e.g. MySql, Oracle, SQL Server)

• To have an interest in or experience with systems administration (e.g. Linux, Windows)

Basic Qualifications:

• Bachelor's degree in any an Engineering discipline, Information Technology, or similar degree program 

• Provide after business hours support for proper handoff with our other regions as needed

• Flexibility to provide after hours weekend support for up to 14 weeks per year - Up to 1 quarter per year working this adjusted schedule may be required (Sunday->Thursday or Tuesday-Saturday)

Vonage has built its successful global Support teams on individuals with technical savviness, superior customer relationship skills, and a passion for learning. We challenge our Support Engineers to provide a customer experience that leaves our users impressed, loyal and true advocates of our company! 

Why this role matters?

As a Technical Support Engineer at Vonage, you will provide first-class support to our rapidly growing strategic customer base, who are integrating our Voice APIs. The ideal candidate will have experience supporting APIs or SDKs, or of software development. You will also be responsible for driving and managing customer-related projects, initiatives and tasks for our strategic accounts, collaborating heavily with Sales and working closely with the rest of the API Group.

IF THIS SOUNDS LIKE YOU, CONTINUE READING BELOW…….

What you will do?

• Investigate, troubleshoot, diagnose and resolve technical issues related to our Voice APIs
• Communicate effectively (both verbal and written) with our customers and internal stakeholders
• Problem solve, have a natural curiosity and demonstrate the ability to learn rapidly
• Capture knowledge, for customers who prefer solving their own issues without having to contact support

What you must have

• Bachelor's Degree in Computer Science, or equivalent field
• 2+ years experience working as a Support Engineer, with Application Programming Interfaces (APIs), or in the telecommunications or SaaS sectors
• Voice technologies: e.g.  SIP, VoiceXML, CCXML, WebRTC, Websockets
• Voice software: e.g. Asterisk, Freeswitch, Kamailio, Voxeo Prophecy
• Experience supporting or integrating APIs and/or SDKs

Any of the following are a plus:

• Experience with developer tools and languages (Python, Ruby, Node/Javascript, Java, PHP)
• Troubleshooting Applications: e.g. Kibana (Elastic Search)
• Linux/Unix operating systems
• Experience building and/or troubleshooting iOS, Android or Javascript SDKs and/or applications

• Knowledge or experience working with KCS (Knowledge Centered Support)

What is in it for you?

In addition to providing exciting work, career advancement opportunities, and a collaborative work environment, Vonage provides competitive pay and benefits including unlimited discretionary time off and tuition reimbursement.

Note: The purpose of this profile is to provide a general summary of essential responsibilities for the position and is not meant as an exhaustive list. Assignments may differ for individuals within the same role based on business conditions, departmental need or geographic location.

#LI-Remote
#LI-DHC1

Vonage has built its successful global Support teams on individuals with technical savviness, superior customer relationship skills, and a passion for learning. We challenge our Support Engineers to provide a customer experience that leaves our users impressed, loyal and true advocates of our company!

Why this role matters

As an API Support Engineer at Vonage, you will provide first-class technical support to our rapidly growing strategic customer base, integrating our real-time communication APIs and SDKs.

IF THIS SOUNDS LIKE YOU, CONTINUE READING BELOW…….

What you will do

• Investigate, troubleshoot, diagnose and resolve technical issues related to customer API and SDK implementations
• Communicate effectively (both verbal and written) with our customers and internal stakeholders
• Problem solver, have a natural curiosity and demonstrate the ability to learn rapidly
• Contribute to internal and external knowledge bases
• Collaborate with your team to identify bugs and escalate to next-level support
• Communicate well with different audiences (developers, technical and non-technical users)

What you must have:

• Bachelor’s Degree in Computer Science or equivalent
• At least 3-5 years experience in technical support, customer success or technical account management role within the Telecommunications or SAAS sectors
• Experience supporting or implementing Video APIs or SDKs
• Experience with some of the following technologies: IP-based real-time multimedia communication technologies and protocols, including VoIP, SIP, RTP, WebRTC, WebSockets 
• Capable of troubleshooting client and server-side code

Any of the following is a huge plus:

• Experience with other programming languages: PHP, Python, Ruby, Node
• JavaScript, iOS or Android development experience
• Experience building applications using iOS, Android or Javascript
• Conceptual understanding of the principles of good software design

#LI-Remote
#LI-DHC1

As a DevOps Engineer (Azure) at Particle41, you will play a crucial role in enhancing our software development and IT operations processes. The ideal candidate will have a strong background in both software development and IT operations, with a focus on automating and streamlining processes to achieve efficient and reliable software delivery for our customers. You will work closely with development and operations teams of our customers to build, deploy, and maintain critical systems, ensuring the reliability and scalability of the customers' infrastructure.

Responsibilities: 

Collaboration and Communication: 

• Work closely with software developers, system administrators, and other stakeholders to understand the requirements and objectives of projects. 
• Collaborate on the design, implementation, and maintenance of continuous integration and delivery pipelines. 
• Create and maintain comprehensive documentation for systems, processes, and configurations.

Automation and Tooling: 

• Design, implement, and manage automation processes for software build, deployment, and configuration. 
• Evaluate, select, and implement tools and technologies to enhance the efficiency of the development and deployment processes.

Infrastructure Management: 

• Manage and maintain Azure cloud infrastructure to ensure scalability, reliability, and security. 
• Implement infrastructure as code (IaC) using tools such as Terraform, ARM Templates, and others. 
• Establish and maintain CI/CD pipelines to automate the software delivery process, including build, test, and deployment phases. 

Monitoring and Performance: 

• Develop and implement monitoring solutions using Azure Monitor, Application Insights, and Log Analytics to ensure the health and performance of systems and applications. 
• Proactively identify and address issues related to system performance, reliability, and scalability.

Security and Compliance: 

• Implement and maintain security best practices in infrastructure and application deployment including Azure AD, Key Vault, and Network Security Groups. 
• Ensure compliance with regulatory requirements and company security policies.

Troubleshooting and Support: 

• Provide support for development and operations teams, addressing issues related to build failures, deployment problems, and system outages. 
• Participate in on-call rotation to respond to and resolve critical incidents.

Qualifications: 

• Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent work experience. 
• Experience with Azure services including App Services, Functions, AKS, Storage, SQL Database, and Monitor.
• Proven experience as a DevOps Engineer or similar role. 
• Strong proficiency in scripting languages such as Python, Bash, or Ruby. 
• Experience with configuration management tools such as Ansible, Puppet, or Chef. 
• In-depth knowledge of containerization technologies, such as Docker and Kubernetes. 
• Hands-on experience with version control systems, preferably Git. 
• Solid understanding of continuous integration and continuous deployment (CI/CD) concepts and tools. 
• Strong problem-solving and troubleshooting skills. 
• Excellent communication and collaboration abilities. 
• Certified (Current or Expired) in at least one of the following: Azure Administrator Associate, Azure Security Engineer Associate, Azure Network Engineer Associate, Azure Developer Associate, Azure Solutions Architect Expert, Azure DevOps Engineer Expert

About Particle41
Our core values of Empowering, Leadership, Innovation, Teamwork, and Excellence drive everything we do to achieve the ultimate outcomes for our clients. Empowering Leadership for Innovation in Teamwork with Excellence ( ELITE )

• E - Empowering: Enabling individuals to reach their full potential.
• L - Leadership: Taking initiative and guiding each other toward success.
• I - Innovation: Embracing creativity and new ideas to stay ahead.
• T - Teamwork: Collaborating with empathy to achieve common goals.
• E - Excellence: Striving for the highest quality in everything we do.

We seek team members who embody these values and are committed to contributing to our mission.

Particle41 welcomes individuals from all backgrounds who are committed to our mission and values. We provide equal employment opportunities to all employees and applicants, ensuring that hiring and employment decisions are based on merit and qualifications without discrimination based on race, color, religion, caste, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, local, or international laws. This policy applies to all aspects of employment and hiring. 

We appreciate your interest and encourage applicants from these regions to apply. If you need any assistance during the application or interview process, please feel free to reach out to us at careers@Particle41.com

As a DevOps Engineer (GCP) at Particle41, you will play a crucial role in enhancing our software development and IT operations processes. The ideal candidate will have a strong background in both software development and IT operations, with a focus on automating and streamlining processes to achieve efficient and reliable software delivery for our customers. You will work closely with development and operations teams of our customers to build, deploy, and maintain critical systems, ensuring the reliability and scalability of the customers' infrastructure.

Responsibilities: 

Collaboration and Communication: 

• Work closely with software developers, system administrators, and other stakeholders to understand the requirements and objectives of projects. 
• Collaborate on the design, implementation, and maintenance of continuous integration and delivery pipelines. 
• Create and maintain comprehensive documentation for systems, processes, and configurations.

Automation and Tooling: 

• Design, implement, and manage automation processes for software build, deployment, and configuration. 
• Evaluate, select, and implement tools and technologies to enhance the efficiency of the development and deployment processes.

Infrastructure Management: 

• Manage and maintain GCP infrastructure to ensure scalability, reliability, and security. 
• Implement infrastructure as code (IaC) using tools such as Terraform, Deployment Manager, and others. 
• Establish and maintain CI/CD pipelines to automate the software delivery process, including build, test, and deployment phases. 

Monitoring and Performance: 

• Develop and implement monitoring solutions using Cloud Monitoring and Cloud Logging to ensure the health and performance of systems and applications. 
• Proactively identify and address issues related to system performance, reliability, and scalability.
• Security and Compliance: 
• Implement and maintain security best practices in infrastructure and application deployment including IAM, Security Command Center, and VPC Service Controls. 
• Ensure compliance with regulatory requirements and company security policies.

Troubleshooting and Support: 

• Provide support for development and operations teams, addressing issues related to build failures, deployment problems, and system outages. 
• Participate in on-call rotation to respond to and resolve critical incidents.

Qualifications: 

• Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent work experience. 
• Experience with GCP services including Compute Engine, Cloud Run, GKE, Cloud Functions, Cloud Storage, Cloud SQL, and Operations Suite.
• Proven experience as a DevOps Engineer or similar role. 
• Strong proficiency in scripting languages such as Python, Bash, or Ruby. 
• Experience with configuration management tools such as Ansible, Puppet, or Chef. 
• In-depth knowledge of containerization technologies, such as Docker and Kubernetes. Hands-on experience with version control systems, preferably Git. 
• Solid understanding of continuous integration and continuous deployment (CI/CD) concepts and tools. 
• Strong problem-solving and troubleshooting skills. 
• Excellent communication and collaboration abilities. 
• Certified (Current or Expired) in at least one of the following: GCP Cloud Engineer Associate, GCP Cloud Architect Professional, GCP Cloud Developer Professional, GCP Cloud DevOps Engineer Professional, GCP Cloud Security Engineer Professional, GCP Cloud Network Engineer Professional

About Particle41
Our core values of Empowering, Leadership, Innovation, Teamwork, and Excellence drive everything we do to achieve the ultimate outcomes for our clients. Empowering Leadership for Innovation in Teamwork with Excellence ( ELITE )

• E - Empowering: Enabling individuals to reach their full potential.
• L - Leadership: Taking initiative and guiding each other toward success.
• I - Innovation: Embracing creativity and new ideas to stay ahead.
• T - Teamwork: Collaborating with empathy to achieve common goals.
• E - Excellence: Striving for the highest quality in everything we do.

We seek team members who embody these values and are committed to contributing to our mission.

Particle41 welcomes individuals from all backgrounds who are committed to our mission and values. We provide equal employment opportunities to all employees and applicants, ensuring that hiring and employment decisions are based on merit and qualifications without discrimination based on race, color, religion, caste, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, local, or international laws. This policy applies to all aspects of employment and hiring. 

We appreciate your interest and encourage applicants from these regions to apply. If you need any assistance during the application or interview process, please feel free to reach out to us at careers@Particle41.com