Ruby Jobs in Mexico City.
All active Ruby roles based in Mexico City.
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Who we are
About Stripe
Stripe is a financial infrastructure platform for businesses. Millions of companies - from the world’s largest enterprises to the most ambitious startups - use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career.
About the team
The Corporate Technology (CorpTech) Services team is a strategic support partner to all Stripes, in office and remote. We ensure the successful operation of new hires, account off-boards and critical business systems with a global team.
We’re looking for a Tier 1 Support Engineer to join the MXC CorpTech Services team to provide in-person, thoughtful and individualized support for all Stripes. Stripe is looking for individuals who can work in a fast paced environment and work autonomously to deliver team oriented results.
What you’ll do
You’ll be responsible for providing technical assistance and support related to computer systems, hardware, and software. Respond to queries, run diagnostic programs, isolate problems, and determine and implement solutions. In-person support is required as well as setting up desks and managing/auditing peripherals.
Responsibilities
- Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.
- Respond to queries either in person, email, Slack or ticketing system.
- Provide in-person IT HelpDesk assistance to Stripe employees, contingent workers, and vendors.
- Walk customers through problem-solving processes and follow up to ensure issues have been resolved.
- Run diagnostic programs to resolve problems as well as troubleshoot IT scripts, systems, or automation
- Support and maintain critical SaaS tools (Google Workspace, Slack, Zoom, JIRA, Confluence, etc.)
- Troubleshoot Stripe-provided hardware (macOS, Chrome OS, iOS, peripherals)
- Facilitate the provisioning of Stripe laptops for new hire on-boarding and fleet upgrades
- Assist with new hire onboarding and training curriculum
- Update, and maintain detailed external and internal IT documentation
- Onboard and support third-party vendors and/or contractors
- Contribute to shared global IT off-boarding tasks and responsibilities
- Maintain and provide technical assistance with all office technology (printers, Zoom Rooms, room schedulers, and more).
- Own IT asset management and ensure accurate and actionable records are kept of required equipment.
- Promote best practices as established by IT and escalate inquiries as necessary to the IT Systems and Infrastructure team.
- Create and update technology documentation for internal IT teams and for Scale employees.
Who you are
You have the ability to take initiative on tickets and contribute to project design and implementation. You are skilled at writing, updating and maintaining technical documentation and sending directed communications. You are comfortable working as an individual contributor on a global team that is driving towards a common goal. You will best succeed in this role by leading on things you are passionate about while supporting others in their passion.
You love problem solving and collaborating with others to provide world class support. Being the best fit for this position means you are both humble and confident. You strive towards excellence but understand your limitations and don’t hesitate to ask for help when needed.
We’re looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement.
Minimum requirements
- Possess 2+ years of experience in IT HelpDesk experience
- Possess strong working knowledge of Apple systems and software
- Possess strong working knowledge of Google Workspace, Slack, Zoom, JIRA, Confluence, or similar cloud providers
- Possess strong working knowledge of Atlassian systems (JIRA and Confluence)
- Possess understanding of script execution and troubleshooting (ex: Ruby, Bash, Python)
- Possess working knowledge of imaging/endpoint management tools (DEP, Munki, Chef, JAMF)
- Able to independently manage and prioritize workload and projects
- Possess outstanding interpersonal and communication skills
- Is empathetic, humble, and possess a strong focus on customer service
Ready to apply?
Apply to Stripe
Technical Support Engineer
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Here at Appian, our values of Intensity and Excellence define who we are. We set high standards and live up to them, ensuring that everything we do is done with care and quality. We approach every challenge with ambition and commitment, holding ourselves and each other accountable to achieve the best results. When you join Appian, you’ll be part of a passionate team dedicated to accomplishing hard things, together.
Our Solution Engineering team is obsessed with serving our customers. We are looking for an Associate Solution Engineer, a technical “Jack/Jill of All Trades” that loves figuring out “how things work.” As an Associate Solution Engineer, you’ll become an expert on the inner workings of the Appian platform and gain full-stack experience that will be valuable for any technical career. You’ll have the opportunity to work with every layer of the Appian platform; from data analysis to creative problem solving and you'll tackle the most challenging technical problems while mitigating all of our customers’ concerns.
This role is based at our Mexico City office in Coyoacan. Appian was built on a culture of in-person collaboration, which we believe is a key driver of our mission to be the best. Employees hired for this position are expected to be in the office 5 days a week to foster that culture and ensure we continue to thrive through shared ideas and teamwork. We believe being in the office provides more opportunities to come together and celebrate working with the exceptional people across Appian.
To be successful in this role, you need:
- To be excellent at problem solving and find creative solutions to some of our customer’s most complex technical concerns
- To provide exceptional, world-class support (verbal/written) to our customers and our highest stakeholders around the globe
- To tackle technical challenges and communicate your work across a variety of departments
- To have a strong interest in software development (but not wanting to focus on coding all day)
- To have the desire to work closely with our customers to help lead continual improvement in the availability, performance, functionality and security of our platform
- To have an interest in data analytics
- To have an interest or experience in programming/scripting languages(e.g. Java, Perl, Ruby, C#, PHP)
- To have an interest in or experience with RDBMS platforms (e.g. MySql, Oracle, SQL Server)
- To have an interest in or experience with systems administration (e.g. Linux, Windows)
Basic Qualifications:
- Bachelor's degree in any an Engineering discipline, Information Technology, or similar degree program
- Proficiency in English and ability to converse in English in a business setting
- Flexibility to provide after hours weekend support for up to 14 weeks per year - Up to 1 quarter per year working this adjusted schedule may be required (Sunday->Thursday or Tuesday-Saturday)
For this position, we are targeting students who are currently enrolled in a Bachelor's/Master's program, or individuals who have recently graduated from university. If you are interested in applying, please submit a resume in English.
Tools and Resources
- Training and Development: During onboarding, we focus on equipping new hires with the skills and knowledge for success through department-specific training. Continuous learning is a central focus at Appian, with dedicated mentorship and the First-Friend program being widely utilized resources for new hires.
- Growth Opportunities: Appian provides a diverse array of growth and development opportunities, including our leadership program tailored for new and aspiring managers, a comprehensive library of specialized department training through Appian University, skills based training, and tuition reimbursement for those aiming to advance their education. This commitment ensures that employees have access to a holistic range of development opportunities.
- Community: We’ll immerse you into our community rooted in respect starting on day one. Appian fosters inclusivity through our 8 employee-led affinity groups. These groups help employees build stronger internal and external networks by planning social, educational, and outreach activities to connect with Appianites and larger initiatives throughout the company.
Benefits
Appian offers a comprehensive benefits package designed to support your health, wellbeing, and financial future. Benefits may include health coverage, Employee Assistance Program (EAP) with free mental health support, life and disability insurance, an Employee Stock Purchase Program (ESPP), a retirement/pension plan, wellness dollars, tuition reimbursement, family-forming benefits and more. Benefits vary by country—please ask your Talent Acquisition contact for details specific to the location you are applying to.
About Appian
Appian provides process automation technology. We automate complex processes in large enterprises and governments. Our platform is known for its unique reliability and scale. We’ve been automating processes for 25 years and understand enterprise operations like no one else. For more information, visit appian.com. [Nasdaq: APPN]
Follow Appian: LinkedIn, Youtube, Instagram, Facebook
Appian is an equal opportunity employer that strives to attract and retain the best talent. All qualified applicants will receive consideration for employment without regard to any characteristic protected by applicable federal, state, or local law.
Appian provides reasonable accommodations to applicants in accordance with all applicable laws. If you need a reasonable accommodation for any part of the employment process, please contact us by email at ReasonableAccommodations@appian.com. Please note that only inquiries concerning a request for reasonable accommodation will be responded to from this email address.
Ready to apply?
Apply to Appian CorporationJoin Vonage and help us innovate cloud communications for businesses worldwide!
Vonage has built its successful global Support teams on individuals with technical savviness, superior customer relationship skills, and a passion for learning. We challenge our Support Engineers to provide a customer experience that leaves our users impressed, loyal and true advocates of our company!
Why this role matters
As an API Support Engineer at Vonage, you will provide first-class technical support to our rapidly growing strategic customer base, integrating our real-time communication APIs and SDKs.
IF THIS SOUNDS LIKE YOU, CONTINUE READING BELOW…….
What you will do
- Investigate, troubleshoot, diagnose and resolve technical issues related to customer API and SDK implementations
- Communicate effectively (both verbal and written) with our customers and internal stakeholders
- Problem solver, have a natural curiosity and demonstrate the ability to learn rapidly
- Contribute to internal and external knowledge bases
- Collaborate with your team to identify bugs and escalate to next-level support
- Communicate well with different audiences (developers, technical and non-technical users)
What you must have:
- Bachelor’s Degree in Computer Science or equivalent
- At least 3-5 years experience in technical support, customer success or technical account management role within the Telecommunications or SAAS sectors
- Experience supporting or implementing APIs or SDKs
- Experience with some of the following technologies: IP-based real-time multimedia communication technologies and protocols, including VoIP, SIP, RTP, WebRTC, WebSockets or experience with Messaging technologies: e.g. SMS, SMPP, GSM, MMS, Whatsapp, etc
- Capable of troubleshooting client and server-side code
Any of the following is a huge plus:
- Experience with other programming languages: PHP, Python, Ruby, Node
- JavaScript, iOS or Android development experience
- Experience building applications using iOS, Android or Javascript
- Conceptual understanding of the principles of good software design
#LI-Remote
#LI-DHC1
There’s no perfect candidate. You don't need all the preferred qualifications to make a valuable impact on our team. Our employees and customers come from diverse backgrounds, so if you're passionate about what you could achieve at Vonage, we'd love to hear from you.
To learn how we process your personal data during the recruitment process, please refer to our Privacy Notice.
Who we are:
Vonage is a global cloud communications leader. And your talent will further help brands - such as Airbnb, Viber, WhatsApp, and Snapchat - accelerate their digital transformation through our fully programmable-based unified communications, contact center solutions, and communications APIs. Ready to innovate? Then join us today.
Note: The purpose of this profile is to provide a general summary of essential responsibilities for the position and is not meant as an exhaustive list. Assignments may differ for individuals within the same role based on business conditions, departmental need or geographic location.
Ready to apply?
Apply to Vonage
Senior Developer Experience Engineer
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Who We Are
At Justworks, you’ll enjoy a welcoming and casual environment, great benefits, wellness program offerings, company retreats, and the ability to interact with and learn from leaders in the startup community. We work hard and care about our most prized asset - our people.
We’re helping businesses get off the ground by enabling them to focus on running their business. We solve HR issues. We’re data-driven and never stop iterating. If you’d like to work in a supportive, entrepreneurial environment, are interested in building something meaningful and having fun while doing it, we’d love to hear from you.
We're united by shared goals and shared motivations at Justworks. These are best summed up in our company values, which are reflected in our product and in our team.
If this sounds like you, you’ll fit right in.
Department
Platform Engineering
Who You Are
You are a tooling-focused engineer who obsesses over developer productivity. You’ve built and maintained CI/CD pipelines, developer tooling, and automation that makes engineering teams faster. You understand that the best developer tools disappear into the background - they just work. You’re equally comfortable debugging a flaky GitHub Actions workflow and designing a new internal CLI. You care deeply about reducing friction and cognitive load for your fellow engineers.
This is a foundational role. You’ll be one of the first dedicated engineers on a platform organization supporting 300+ engineers. You’ll shape not just the technical foundations but the culture and practices of the team.
Your Success Profile
What You Will Work On
- Own and evolve CI/CD infrastructure (GitHub Actions, deployment pipelines) to improve build times and deployment frequency
- Build and maintain our developer portal (Backstage) - service catalog, golden path templates, and TechDocs integration
- Create golden path templates for Go, Rails, and Vue.js services that bake in best practices automatically
- Build and maintain internal developer tooling that accelerates engineering workflows
- Configure and roll out AI-assisted coding tools (Claude Code, GitHub Copilot) with organizational guardrails
- Create self-service capabilities that enable teams to ship independently - from “I need a new service” to running in staging in under 4 hours
- Drive adoption of platform capabilities through excellent documentation and developer education
- Work with our SRE team to instrument and measure developer experience metrics (build times, deploy frequency, MTTR) to identify improvement opportunities
- Implement security and compliance automation that protects without slowing teams down
How You Will Do Your Work
As a Senior Developer Experience Engineer, how results are achieved is paramount for your success and ultimately results in our success as an organization. In this role, your foundational knowledge, skills, abilities and personal attributes are anchored in the following:
Good judgment - the exercise of critical thinking, analyzing and assessing problems and implications, identifying patterns, making connections of underlying issues, understanding risks and developing mitigation strategies, and taking ownership of the outcome.
Resourcefulness - taking a can-do approach, even in the face of obstacles and constraints by assessing what’s in front of you and effectively and efficiently optimizing what you have, whether it’s working on something new or thinking about how to do something better.
Teamwork and communication - putting our collective best together through documentation, collaboration, relationship-building, listening, empathy, recruiting, and evangelism.
Influence and leadership - fostering a community of knowledge-sharing, collaboration, mentorship, and forward-thinking.
Skills and knowledge - the capacity to actively learn and apply specific domain knowledge, know-how, and best practices to continually enhance and improve.
In addition, all team members focus on aligning their behaviors to our core values known as COGIS:
- Camaraderie - Day to day you can be seen working together toward a higher purpose. You like to have fun. You’re an active listener, treat people respectfully, and have a strong desire to know and help others.
- Openness - Your default is to be open. You’re willing to share information, understand other perspectives, and consider new possibilities. You’re curious, ask open questions, and are receptive to thoughts and feedback from others.
- Grit - You demonstrate grit by having the courage to commit and persevere. You’re committed, earnest, and dive in to get the job done well with a positive attitude.
- Integrity - Simply put, do what you say and say what you’ll do. You’re honest and forthright, have a strong moral compass, and strive to match your words with your actions while leading by example.
- Simplicity - Be like Einstein: “Everything should be made as simple as possible, but no simpler.”
Qualifications
- 5+ years of professional software engineering experience
- 3+ years of experience building developer tooling, CI/CD systems, or infrastructure automation
- Hands-on experience with CI/CD platforms (GitHub Actions strongly preferred)
- Experience with developer portals or internal platform tooling (Backstage strongly preferred; Cortex, Port, or similar also valuable)
- Experience with Kubernetes deployments and container orchestration
- Proficiency in at least two programming languages; polyglot mindset valued
- Frontend development skills - you’ll be building portal UI and developer-facing tools
- Strong systems thinking and ability to design for scale and reliability
- Excellent written communication - you document as you build
Nice to Have
- Experience with Infrastructure as Code (Terraform, CDK, or similar)
- Experience with feature management systems (LaunchDarkly, Split, etc.)
- Familiarity with workflow engines (Temporal, etc.)
- Background in developer productivity metrics and measurement
- Experience configuring or rolling out AI coding assistants (Copilot, Claude Code, Cursor)
Technologies
- CI/CD: GitHub Actions, CircleCI
- Infrastructure: Terraform, AWS, Kubernetes, Docker
- Languages: Go (primary), Python, TypeScript, Ruby - whatever fits the problem
- Platforms: Developer portals, feature flagging systems, workflow engines
- Observability: DataDog, CloudWatch
The base wage range for this position based in our New York City Office is targeted at $167,500.00 - $211,500.00 per year.
#LI-DG2 #LI-Hybrid
Actual compensation is based on multiple factors that are unique to each candidate, including and not limited to skill set, level of relevant experience, and specific work location. Salary ranges for positions based in other locations may differ based on the cost of labor in that location.
For more information about Justworks’ Total Reward Philosophy, including all of the perks and benefits we are proud to offer our team members, please visit Total Rewards @ Justworks.
Diversity At Justworks
Justworks is committed to maintaining a workplace where diversity of identity, culture, and life experience is the norm and is celebrated authentically and respected consistently. Diversity in our work, our people, and our product drives creativity and innovation, entrepreneurial leadership and integrity, competitiveness, and collaboration throughout our business and in the market. We depend on our differences to make our team stronger, our workplace more dynamic, and our product accessible to all of our customers.
We’re proud to be an equal opportunity employer open to all qualified applicants regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital or familial status, disability, pregnancy, gender identity or expression, veteran status, genetic information, or any other legally protected status. Justworks is fully dedicated to providing necessary support to candidates with disabilities who may require reasonable accommodations. We also provide reasonable accommodations to employees based on their sincerely held religious beliefs, as well as for other covered reasons consistent with applicable federal, state, and local laws. If you're in need of a reasonable accommodation, please reach out to us at accommodations@justworks.com. Your comfort and success matter to us, and we're here to ensure an inclusive experience.
Ready to apply?
Apply to Justworks
Associate Solution Engineer
Share this job
Here at Appian, our values of Intensity and Excellence define who we are. We set high standards and live up to them, ensuring that everything we do is done with care and quality. We approach every challenge with ambition and commitment, holding ourselves and each other accountable to achieve the best results. When you join Appian, you’ll be part of a passionate team dedicated to accomplishing hard things, together.
Here at Appian, we’re passionate about technology. We love making it, and we love using it. Joining Appian CIO will provide you with the opportunity to learn in an environment that values cross-functional collaboration and is committed to personal and professional growth. We want to revolutionize the way people work, and in doing so, we develop the Appian platform to be simple so our customers can thrive.
Our Solution Engineering team is obsessed with serving our customers. We are looking for an Associate Solution Engineer, a technical “Jack/Jill of All Trades” that loves figuring out “how things work.” As an Associate Solution Engineer, you’ll become an expert on the inner workings of the Appian platform and gain full-stack experience that will be valuable for any technical career. You’ll have the opportunity to work with every layer of the Appian platform; from data analysis to creative problem solving and you'll tackle the most challenging technical problems while mitigating all of our customers’ concerns.
This role is based at our Mexico City office in Coyoacan. Appian was built on a culture of in-person collaboration, which we believe is a key driver of our mission to be the best. Employees hired for this position are expected to be in the office 5 days a week to foster that culture and ensure we continue to thrive through shared ideas and teamwork. We believe being in the office provides more opportunities to come together and celebrate working with the exceptional people across Appian.
To be successful in this role, you need:
-
To be excellent at problem solving and find creative solutions to some of our customer’s most complex technical concerns
-
To provide exceptional, world-class support (verbal/written) to our customers and our highest stakeholders around the globe
-
To tackle technical challenges and communicate your work across a variety of departments
-
To have a strong interest in software development (but not wanting to focus on coding all day)
-
To have the desire to work closely with our customers to help lead continual improvement in the availability, performance, functionality and security of our platform
-
To have an interest in data analytics
-
To have an interest or experience in programming/scripting languages(e.g. Java, Perl, Ruby, C#, PHP)
-
To have an interest in or experience with RDBMS platforms (e.g. MySql, Oracle, SQL Server)
-
To have an interest in or experience with systems administration (e.g. Linux, Windows)
Basic Qualifications:
-
Bachelor's degree in any an Engineering discipline, Information Technology, or similar degree program
- Provide after business hours support for proper handoff with our other regions as needed
-
Flexibility to provide after hours weekend support for up to 14 weeks per year - Up to 1 quarter per year working this adjusted schedule may be required (Sunday->Thursday or Tuesday-Saturday)
Tools and Resources
- Training and Development: During onboarding, we focus on equipping new hires with the skills and knowledge for success through department-specific training. Continuous learning is a central focus at Appian, with dedicated mentorship and the First-Friend program being widely utilized resources for new hires.
- Growth Opportunities: Appian provides a diverse array of growth and development opportunities, including our leadership program tailored for new and aspiring managers, a comprehensive library of specialized department training through Appian University, skills based training, and tuition reimbursement for those aiming to advance their education. This commitment ensures that employees have access to a holistic range of development opportunities.
- Community: We’ll immerse you into our community rooted in respect starting on day one. Appian fosters inclusivity through our 8 employee-led affinity groups. These groups help employees build stronger internal and external networks by planning social, educational, and outreach activities to connect with Appianites and larger initiatives throughout the company.
Benefits
Appian offers a comprehensive benefits package designed to support your health, wellbeing, and financial future. Benefits may include health coverage, Employee Assistance Program (EAP) with free mental health support, life and disability insurance, an Employee Stock Purchase Program (ESPP), a retirement/pension plan, wellness dollars, tuition reimbursement, family-forming benefits and more. Benefits vary by country—please ask your Talent Acquisition contact for details specific to the location you are applying to.
About Appian
Appian provides process automation technology. We automate complex processes in large enterprises and governments. Our platform is known for its unique reliability and scale. We’ve been automating processes for 25 years and understand enterprise operations like no one else. For more information, visit appian.com. [Nasdaq: APPN]
Follow Appian: LinkedIn, Youtube, Instagram, Facebook
Appian is an equal opportunity employer that strives to attract and retain the best talent. All qualified applicants will receive consideration for employment without regard to any characteristic protected by applicable federal, state, or local law.
Appian provides reasonable accommodations to applicants in accordance with all applicable laws. If you need a reasonable accommodation for any part of the employment process, please contact us by email at ReasonableAccommodations@appian.com. Please note that only inquiries concerning a request for reasonable accommodation will be responded to from this email address.
Ready to apply?
Apply to Appian CorporationJoin Vonage and help us innovate cloud communications for businesses worldwide!
Vonage has built its successful global Support teams on individuals with technical savviness, superior customer relationship skills, and a passion for learning. We challenge our Support Engineers to provide a customer experience that leaves our users impressed, loyal and true advocates of our company!
Why this role matters?
As a Technical Support Engineer at Vonage, you will provide first-class support to our rapidly growing strategic customer base, who are integrating our Voice APIs. The ideal candidate will have experience supporting APIs or SDKs, or of software development. You will also be responsible for driving and managing customer-related projects, initiatives and tasks for our strategic accounts, collaborating heavily with Sales and working closely with the rest of the API Group.
IF THIS SOUNDS LIKE YOU, CONTINUE READING BELOW…….
What you will do?
- Investigate, troubleshoot, diagnose and resolve technical issues related to our Voice APIs
- Communicate effectively (both verbal and written) with our customers and internal stakeholders
- Problem solve, have a natural curiosity and demonstrate the ability to learn rapidly
- Capture knowledge, for customers who prefer solving their own issues without having to contact support
What you must have
- Bachelor's Degree in Computer Science, or equivalent field
- 2+ years experience working as a Support Engineer, with Application Programming Interfaces (APIs), or in the telecommunications or SaaS sectors
- Voice technologies: e.g. SIP, VoiceXML, CCXML, WebRTC, Websockets
- Voice software: e.g. Asterisk, Freeswitch, Kamailio, Voxeo Prophecy
- Experience supporting or integrating APIs and/or SDKs
Any of the following are a plus:
- Experience with developer tools and languages (Python, Ruby, Node/Javascript, Java, PHP)
- Troubleshooting Applications: e.g. Kibana (Elastic Search)
- Linux/Unix operating systems
- Experience building and/or troubleshooting iOS, Android or Javascript SDKs and/or applications
- Knowledge or experience working with KCS (Knowledge Centered Support)
What is in it for you?
In addition to providing exciting work, career advancement opportunities, and a collaborative work environment, Vonage provides competitive pay and benefits including unlimited discretionary time off and tuition reimbursement.
Note: The purpose of this profile is to provide a general summary of essential responsibilities for the position and is not meant as an exhaustive list. Assignments may differ for individuals within the same role based on business conditions, departmental need or geographic location.
#LI-Remote
#LI-DHC1
There’s no perfect candidate. You don't need all the preferred qualifications to make a valuable impact on our team. Our employees and customers come from diverse backgrounds, so if you're passionate about what you could achieve at Vonage, we'd love to hear from you.
To learn how we process your personal data during the recruitment process, please refer to our Privacy Notice.
Who we are:
Vonage is a global cloud communications leader. And your talent will further help brands - such as Airbnb, Viber, WhatsApp, and Snapchat - accelerate their digital transformation through our fully programmable-based unified communications, contact center solutions, and communications APIs. Ready to innovate? Then join us today.
Note: The purpose of this profile is to provide a general summary of essential responsibilities for the position and is not meant as an exhaustive list. Assignments may differ for individuals within the same role based on business conditions, departmental need or geographic location.
Ready to apply?
Apply to Vonage
Join Vonage and help us innovate cloud communications for businesses worldwide!
Vonage has built its successful global Support teams on individuals with technical savviness, superior customer relationship skills, and a passion for learning. We challenge our Support Engineers to provide a customer experience that leaves our users impressed, loyal and true advocates of our company!
Why this role matters
As an API Support Engineer at Vonage, you will provide first-class technical support to our rapidly growing strategic customer base, integrating our real-time communication APIs and SDKs.
IF THIS SOUNDS LIKE YOU, CONTINUE READING BELOW…….
What you will do
- Investigate, troubleshoot, diagnose and resolve technical issues related to customer API and SDK implementations
- Communicate effectively (both verbal and written) with our customers and internal stakeholders
- Problem solver, have a natural curiosity and demonstrate the ability to learn rapidly
- Contribute to internal and external knowledge bases
- Collaborate with your team to identify bugs and escalate to next-level support
- Communicate well with different audiences (developers, technical and non-technical users)
What you must have:
- Bachelor’s Degree in Computer Science or equivalent
- At least 3-5 years experience in technical support, customer success or technical account management role within the Telecommunications or SAAS sectors
- Experience supporting or implementing Video APIs or SDKs
- Experience with some of the following technologies: IP-based real-time multimedia communication technologies and protocols, including VoIP, SIP, RTP, WebRTC, WebSockets
- Capable of troubleshooting client and server-side code
Any of the following is a huge plus:
- Experience with other programming languages: PHP, Python, Ruby, Node
- JavaScript, iOS or Android development experience
- Experience building applications using iOS, Android or Javascript
- Conceptual understanding of the principles of good software design
#LI-Remote
#LI-DHC1
There’s no perfect candidate. You don't need all the preferred qualifications to make a valuable impact on our team. Our employees and customers come from diverse backgrounds, so if you're passionate about what you could achieve at Vonage, we'd love to hear from you.
To learn how we process your personal data during the recruitment process, please refer to our Privacy Notice.
Who we are:
Vonage is a global cloud communications leader. And your talent will further help brands - such as Airbnb, Viber, WhatsApp, and Snapchat - accelerate their digital transformation through our fully programmable-based unified communications, contact center solutions, and communications APIs. Ready to innovate? Then join us today.
Note: The purpose of this profile is to provide a general summary of essential responsibilities for the position and is not meant as an exhaustive list. Assignments may differ for individuals within the same role based on business conditions, departmental need or geographic location.
Ready to apply?
Apply to Vonage