Director of Software Development

Position Summary

The Director of Software Development leads multi-disciplinary engineering organizations responsible for delivering, testing, and supporting enterprise software products. This role owns execution, quality, and operational outcomes across development, test, and PMO teams, while embedding AI and metrics-driven decision-making into daily engineering practice.

Local architects and development, test, and PMO managers report to this role.

Key Responsibilities

• Own end-to-end software delivery through managers, aligning execution to business objectives, customer outcomes, and operational reliability.
• Establish and enforce modern SDLC practices across development, testing, and support.
• Drive AI-first engineering execution, embedding AI into development, testing, release, and support workflows as a standard operating model.
• Lead and coach engineering managers and architects, building a culture of accountability, continuous improvement, and measurable outcomes.
• Operate a metrics-driven engineering organization using delivery, quality, and reliability signals to guide decisions.
• Oversee testing and support organizations to ensure high product quality, rapid incident resolution, and strong customer satisfaction.
• Identify delivery, quality, and operational risks and implement mitigation strategies informed by data and analytics.
• Communicate progress, risks, and outcomes clearly to senior leadership.

Qualifications

• Bachelor’s or Master’s degree in Computer Science, Software Engineering, or related field.
• Proven experience leading software development organizations through multiple layers of management.
• Strong background in metrics-driven engineering, including DORA metrics and SRE-informed operating models.
• Experience applying SRE principles such as SLIs, SLOs, error budgets, observability, and incident management.
• Demonstrated hands-on leadership integrating AI into software development, testing, and support workflows.
• Excellent leadership, communication, and organizational skills.
• Experience with Agile and modern software delivery practices.

Preferred Experience

• Hands-on familiarity with modern programming languages, CI/CD, and cloud-native architectures.
• Experience with AI-assisted SDLC platforms, AIOps, and engineering analytics.
• Track record of improving delivery speed, quality, reliability, and customer outcomes using data and automation.

Working Conditions

Full-time role in a collaborative environment. Occasional travel may be required.

EO: Toshiba Global Commerce Solutions is an equal opportunity/affirmative action employer that evaluates qualified applicants without regard to age, ancestry, color, religious creed, disability, marital status, medical condition, genetic information, military or veteran status, national origin, race, sex, gender, gender identity, gender expression and sexual orientation or any other protected factor. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.

Toshiba Global Commerce Solutions is seeking a hands-on Senior Enterprise Architect to lead end-to-end solution delivery, combining platform development, client engagement, and partner integrations for major retail platform. This role unifies architecture leadership (design, trade-offs, governance), platform building (infrastructure, core capabilities), client solution delivery (discovery, implementation, support), and AI-enabled acceleration to ensure high-quality, scalable, and future-ready solutions.

You will own the complete architecture lifecycle — from discovery and design to delivery and operational readiness — guiding both the Discovery Track (rapid prototyping, feasibility validation, client alignment) and the Delivery Track (production implementation, measurable outcomes) while building the underlying platform capabilities that enable future solutions. The ideal candidate blends deep architecture expertise, software development, client engagement skills, integration experience, and practical use of AI-assisted development tools to accelerate delivery while maintaining architectural integrity and operational excellence.

Key Focus Areas

Platform Infrastructure & Core Capabilities

• Design and implement scalable platform infrastructure to support emerging use cases and product evolution.
• Build and evolve core platform capabilities — APIs, microservices, data pipelines, and shared services.
• Define architecture patterns and frameworks that enable rapid feature development and platform extensibility.
• Lead technical design for new product capabilities as business requirements evolve.

Client Engagement & Solution Delivery

• Own end-to-end solution delivery for client projects, converting business needs into validated architectures and working implementations.
• Lead client-facing architecture activities: facilitate workshops, present technical solutions, drive approvals, and act as subject-matter expert.
• Translate discovery outcomes into structured delivery backlogs that preserve design intent and architecture standards.
• Ensure traceability from business requirements to implemented solutions with full operational accountability.

Product & Partner Integration Architecture

• Own integration architecture design across partner ecosystems — payments, loyalty, inventory, and cloud services.
• Define and enforce integration patterns, API contracts, and data models ensuring interoperability and scalability.
• Establish and maintain partner integration architectures, including authentication, error handling, and versioning strategies.
• Govern solution design and trade-offs with a focus on performance, security, and operational resilience.

Dual-Track Delivery Leadership

• Lead Discovery and Delivery Tracks within Dual-Track Agile — from exploratory prototypes to validated production implementations.
• Drive Discovery Track activities: rapid prototyping, feasibility validation, and stakeholder alignment before full implementation.
• Translate discovery outcomes into delivery backlogs while maintaining architecture quality and non-functional requirements.
• Ensure seamless transition from discovery to delivery with clear design intent and technical specifications.

AI-Enabled Engineering Acceleration

• Apply AI-assisted tools and workflows (e.g., GitHub Copilot, Cursor, Claude Code) for design, coding, test generation, and documentation.
• Introduce spec-driven and automated validation patterns that improve delivery speed and consistency.
• Coach teams on responsible and practical use of AI to enhance quality and productivity across the software lifecycle.
• Instrument and leverage agentic workflows to accelerate prototyping, code generation, and automated validation.

Hands-On Technical Contribution

• Build production-quality implementations of critical platform components, client solutions, and new infrastructure.
• Lead by example through active coding, prototyping, and technical problem-solving.
• Implement and demo reference code or critical components for both platform capabilities and client solutions.
• Participate in code reviews and hands-on delivery of complex features.
• Work primarily with cloud-native stacks (Java/Spring Boot, TypeScript, React/Vue, Docker/Kubernetes).

Governance, Mentorship & Continuous Improvement

• Define and uphold architecture standards, reusable patterns, and non-functional requirements (security, scalability, observability).
• Mentor engineers and junior architects on design practices, infrastructure patterns, and AI-assisted development.
• Conduct code reviews and enforce architecture governance, promoting best practices across teams.
• Contribute to platform strategy — identifying reusable assets, shared APIs, and infrastructure opportunities.

Key Responsibilities

Architecture & Design

• Lead end-to-end solution architecture across discovery, design, delivery, and operational readiness for both platform and client solutions.
• Design and build new platform infrastructure to support emerging product requirements and use cases.
• Produce and maintain key architectural artifacts: ADRs, interface contracts, data flow diagrams, infrastructure specs, sequencing diagrams, migration/rollback plans, and traceability matrices.
• Define and enforce architecture standards, integration patterns, and non-functional requirements across all solutions.

Platform Development

• Write production code for critical platform features and infrastructure components.
• Build core platform capabilities that enable rapid feature development and solution delivery.
• Establish reusable patterns, shared services, and API-first designs for platform extensibility.

Client Engagement

• Serve as active technical lead in client engagements: facilitate workshops, present solutions, make trade-off decisions.
• Lead Discovery Track activities, rapidly prototyping and validating solutions with stakeholders.
• Drive approvals and alignment across business and technical stakeholders.

Integration & Partnerships

• Establish and maintain partner integration architectures across third-party ecosystems.
• Govern architecture consistency across partner integrations and internal product lines.
• Define authentication strategies (OAuth, SAML, API keys), error handling, and API versioning.

Quality & Governance

• Ensure architecture quality gates and participate in design reviews and release sign-offs.
• Identify and mitigate architecture risks — compatibility, data integrity, scalability, and partner dependencies.
• Own risk analysis and mitigation for architecture decisions, including backward compatibility and compliance constraints.

Continuous Improvement

• Contribute to continuous improvement through reusable patterns, automation, and cross-team alignment.
• Mentor and upskill engineers and architects on AI-assisted development, Dual-Track workflows, and platform best practices.
• Contribute to platform and portfolio strategy, identifying gaps requiring investment and reusable assets.

Qualifications

Must-Have

• Bachelor's degree in Computer Science, Engineering, or equivalent experience.
• 10+ years of professional software development experience, including recent hands-on coding and prototyping in modern technology stacks.
• 5+ years designing cloud-native, microservices, or event-driven architectures (Azure or equivalent cloud platforms).
• Strong experience building platform infrastructure and scalable backend systems.
• Proven experience owning end-to-end solution delivery, including design, implementation, and post-release operational accountability for medium-to-large projects.
• Experience with partner integrations — payments, SaaS APIs, loyalty, inventory, or authentication providers.
• Hands-on experience building prototypes or reference implementations to validate architecture and solution feasibility.
• Expertise in API-first design (REST/OpenAPI).
• Experience with relational/non-relational databases (SQL/NoSQL).
• Solid grasp of containerization, CI/CD, and Kubernetes-based delivery pipelines.
• Practical experience with generative AI and AI-assisted development tools (e.g., GitHub Copilot, Claude Code, Cursor).
• Excellent stakeholder communication skills, able to facilitate workshops, present technical solutions, and collaborate across business and engineering teams.
• Proven leadership in mentoring engineers, conducting code reviews, and enforcing architecture governance.

Preferred

• Strong retail platform domain knowledge (POS systems, store operations, payment processing).
• Certifications such as Azure Solutions Architect, AWS Solutions Architect, or equivalent.
• Experience with API Gateway or Integration Platforms (Azure APIM, Kong, Apigee, MuleSoft, Boomi).
• Solid understanding of API security and compliance (OAuth 2.0/OIDC, JWT, PCI).
• Familiarity with formal specifications (OpenAPI, AsyncAPI, JSON Schema) for contract-driven development.
• Background in distributed systems, microservices architecture, and infrastructure as code.
• Experience leading Dual-Track Agile processes, managing both Discovery and Delivery Tracks, and translating discovery outcomes into actionable backlog items.
• Experience contributing to platform strategy, reusable assets, and API-first designs.

We offer:

• Hired directly by Toshiba and 100% under payroll.
• Benefits of the law (IMSS, INFONAVIT, December day voucher, vacation voucher)
• Life insurance, major medical expenses with dental and visual coverage. (For the employee and direct family members).
• Minor medical expenses insurance.
• Savings fund for employees, capped at the limit of the law.
• Grocery coupons. 
• Pension plan.
• 12 days of vacation plus 6 floating days.

EO: Toshiba Global Commerce Solutions is an equal opportunity/affirmative action employer that evaluates qualified applicants without regard to age, ancestry, color, religious creed, disability, marital status, medical condition, genetic information, military or veteran status, national origin, race, sex, gender, gender identity, gender expression and sexual orientation or any other protected factor. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.

We’re expanding our capabilities across Mexico, Brazil, Argentina, Colombia, Chile, and Peru, and we’re hiring a Regional HR Operations Leader to play a critical role in establishing and embedding Precision’s HR Operations model across the region. 

Working as part of a connected global HR Operations leadership team, the Regional Lead ensures consistent, compliant, and employee-centered delivery of HR services while helping to standardize and evolve processes across all regions.

This role leads a team of local HR Operations Specialists and partners closely with Global HRBPs, Centers of Excellence (COEs), Payroll, Legal and the Employee Relations Management Office (ERMO), and actively contributes to the global HR Operations strategy - shaping how Precision builds an agile, digitally enabled service model for the future.

Key Responsibilities:

Establish & Lead Regional HR Operations

• Build and lead the HR Operations structure and ways of working across the region, ensuring alignment with the global model.
• Oversee day-today delivery of HR services and lifecycle transactions (onboarding, changes, exits).
• Coach and develop HR Operations Specialist to ensure accuracy, consistency, and compliance.
• Maintain strong governance for data integrity, process adherence, and documentation standards.

Operate as One Global HR Operations Team

• Collaborate closely with fellow Regional HR Operations Leads to standardize processes, templates, and service delivery across all regions.
• Share insights, challenges, and best practices regularly to ensure a unified global approach to HR Operations.
• Contribute to the design and implementation of global process maps, playbooks, and knowledge content for Tier 0/1.
• Support global alignment in systems, workflows, and automation initiatives.

Partner & Collaborate Across HR

• Partner with Global HRBPs, COEs, Payroll, Legal and Finance to deliver seamless and compliant HR processes.
• Act as the regional escalation point for complex or sensitive employee matters.
• Work with the Employee Relations Management Office (ERMO) on case handling standards and trend analysis.
• Ensure close partnership with Tier 0/1 teams to streamline knowledge sharing and case management.

Continuous Improvement & Digital Enablement

• Identify opportunities to simplify, standardize, and automate HR processes.
• Support the introduction of digital tools, workflows, and AI-enabled solutions that enhance efficiency and employee experience.
• Contribute to global HR Operations projects, pilots, and technology deployments.

Data & Insight

• Use metrics and data to monitor HR Operations performance, identify improvement opportunities, and drive accountability.
• Provide regional insight to the VP, HR Operations to inform decisions, trends, and prioritization.

Leadership & Culture

• Foster a culture of collaboration, inclusion and continuous learning within the regional team.
• Role-model Precision’s values of Client Service, Purpose, Accountability, Mutual Respect and Collaboration.
• Encourage innovation, curiosity, and shared ownership across regions to continually evolve HR Operations globally.

Experience & Skills:

Essential

• Broad HR Operations or Shared Services experience across multiple countries.
• Proven success leading teams and embedding new ways of working.
• Deep understanding of HR processes, compliance, and governance.
• Strong collaboration skills and comfort working in a global matrix environment.
• Data-driven, analytical mindset with an eye for simplification and continuous improvement.
• Comfort navigating ambiguity and building structure from the ground up.

Desirable

• Experience with global HRIS platforms - ideally SAP SuccessFactors.
• Familiarity with automation or AI-enabled HR solutions.
• Exposure to global service delivery models or shared service environments.

Key Competencies:

• Collaborative and delivery-focused mindset with a strong sense of ownership.
• Skilled at building alignment across regions and working as part of one global HR Operations team.
• Ability to synthesize information quickly and communicate clearly across different audiences.
• Comfortable working in a dynamic fast-paced environment while balancing multiple priorities.
• Curious about technology and confident adopting new tools, automation, and AI to simplify work.
• Pragmatic and solutions-oriented - focuses on making processes work in real life, not just on paper.

We’re expanding our capabilities across Mexico, Brazil, Argentina, Colombia, Chile, and Peru, and we’re hiring a Regional HR Operations Leader to play a critical role in establishing and embedding Precision’s HR Operations model across the region. 

Working as part of a connected global HR Operations leadership team, the Regional Lead ensures consistent, compliant, and employee-centered delivery of HR services while helping to standardize and evolve processes across all regions.

This role leads a team of local HR Operations Specialists and partners closely with Global HRBPs, Centers of Excellence (COEs), Payroll, Legal and the Employee Relations Management Office (ERMO), and actively contributes to the global HR Operations strategy - shaping how Precision builds an agile, digitally enabled service model for the future.

Key Responsibilities:

Establish & Lead Regional HR Operations

• Build and lead the HR Operations structure and ways of working across the region, ensuring alignment with the global model.
• Oversee day-today delivery of HR services and lifecycle transactions (onboarding, changes, exits).
• Coach and develop HR Operations Specialist to ensure accuracy, consistency, and compliance.
• Maintain strong governance for data integrity, process adherence, and documentation standards.

Operate as One Global HR Operations Team

• Collaborate closely with fellow Regional HR Operations Leads to standardize processes, templates, and service delivery across all regions.
• Share insights, challenges, and best practices regularly to ensure a unified global approach to HR Operations.
• Contribute to the design and implementation of global process maps, playbooks, and knowledge content for Tier 0/1.
• Support global alignment in systems, workflows, and automation initiatives.

Partner & Collaborate Across HR

• Partner with Global HRBPs, COEs, Payroll, Legal and Finance to deliver seamless and compliant HR processes.
• Act as the regional escalation point for complex or sensitive employee matters.
• Work with the Employee Relations Management Office (ERMO) on case handling standards and trend analysis.
• Ensure close partnership with Tier 0/1 teams to streamline knowledge sharing and case management.

Continuous Improvement & Digital Enablement

• Identify opportunities to simplify, standardize, and automate HR processes.
• Support the introduction of digital tools, workflows, and AI-enabled solutions that enhance efficiency and employee experience.
• Contribute to global HR Operations projects, pilots, and technology deployments.

Data & Insight

• Use metrics and data to monitor HR Operations performance, identify improvement opportunities, and drive accountability.
• Provide regional insight to the VP, HR Operations to inform decisions, trends, and prioritization.

Leadership & Culture

• Foster a culture of collaboration, inclusion and continuous learning within the regional team.
• Role-model Precision’s values of Client Service, Purpose, Accountability, Mutual Respect and Collaboration.
• Encourage innovation, curiosity, and shared ownership across regions to continually evolve HR Operations globally.

Experience & Skills:

Essential

• Broad HR Operations or Shared Services experience across multiple countries.
• Proven success leading teams and embedding new ways of working.
• Deep understanding of HR processes, compliance, and governance.
• Strong collaboration skills and comfort working in a global matrix environment.
• Data-driven, analytical mindset with an eye for simplification and continuous improvement.
• Comfort navigating ambiguity and building structure from the ground up.

Desirable

• Experience with global HRIS platforms - ideally SAP SuccessFactors.
• Familiarity with automation or AI-enabled HR solutions.
• Exposure to global service delivery models or shared service environments.

Key Competencies:

• Collaborative and delivery-focused mindset with a strong sense of ownership.
• Skilled at building alignment across regions and working as part of one global HR Operations team.
• Ability to synthesize information quickly and communicate clearly across different audiences.
• Comfortable working in a dynamic fast-paced environment while balancing multiple priorities.
• Curious about technology and confident adopting new tools, automation, and AI to simplify work.
• Pragmatic and solutions-oriented - focuses on making processes work in real life, not just on paper.

The Mission

We are seeking an exceptional Machine Learning Architect to join our growing Cloud Native Applications team. The right candidate is someone who has deep expertise in ML system design and is passionate about working with our customers, partners, and colleagues to drive innovation forward. Your mission will be to work alongside Caylent’s Engineers, Engineering Managers, and Project Managers to deliver AWS solutions across our diverse and forward-thinking customer base. You’ll work with the latest technologies and support customers looking to bring cutting-edge ideas to market.

Your Assignment

• You will be a mission control specialist, guiding Cayliens and Customers alike through Agile ceremonies like stand-ups, retrospectives, and more.
• You will translate customer requirements and into a workable backlog of tickets for engineers.
• Delegate tickets to a team of engineers in order to complete customer projects.
• Lead requirements gathering, backlog grooming, and architecture discussions.
• Apply your understanding of DevOps pipelines, including build automation, branching strategies, CI/CD, Infrastructure as Code, security, monitoring, logging, and alerting.
• Troubleshoot and resolve issues in customer dev, test, and production environments.
• Automate software testing at multiple levels (component, configuration item, subsystem, system) and monitor results.
• Write production quality code, including unit and integration tests. 
• Work with a team to deliver top-quality cloud native applications on AWS for customers.
• Clearly communicate and document your designs, processes, and procedures.
• You will demonstrate a passion to Stay Curious as you mentor peers, tackle new technologies, and learn from our word-class team of engineers.
• Coach and mentor less experienced teammates, coach and be mentored by world class engineers.

Your Qualifications

Core Consulting Qualifications 

Customer Experience 

• Confidently addresses client questions and identifies gaps in requirements with  proposed next steps. 
• Focus on delivering clear, actionable solutions that meet client goals

Collaboration 

• Facilitates alignment across stakeholders or technical priorities and deliverables.
• Navigates differing perspectives with professionalism to ensure shared understanding  and progress. 

Communication 

• Breaks down complex technical concepts for non-technical audiences in a clear, concise  manner. 
• Adapts communication style based on audience and context to improve clarity and decision-making. 

Technical Qualifications

• Experience with IaC tools (CloudFormation, CDK, Terraform).
• Expert level experience in Amazon SageMaker and ML libraries (TensorFlow, MXNet, PyTorch, Scikit-learn).
• Strong understanding of ML concepts: feature engineering, hyperparameter tuning, optimization strategies.
• Familiarity with MLOps tools (MLflow, Neptune, Comet).

Benefits 

• 100% remote work
• Medical Insurance for you and eligible dependents
• Generous holidays and flexible PTO
• Competitive phantom equity
• Paid for exams and certifications
• Peer bonus awards
• State of the art laptop and tools
• Equipment & Office Stipend
• Individual professional development plan
• Annual stipend for Learning and Development
• Work with an amazing worldwide team and in an incredible corporate culture

This role may require up to 25% travel, depending on business needs.

The Mission

We are seeking a talented Cloud Architect to join our growing Managed Service Provider (MSP) team. The right candidate is someone who ....

Your Assignment

Architecture and solutions:

• Evaluate libraries, tools, and services for suitability
• Own the implementation of stories and other engineering of advanced cloud work for clients
• Perform research and documentation for problems and potential solutions
• Use various frameworks and methodologies to fully qualify problems, pain points, and potential jeopardies
• Build on Cloud Native patterns, IoT back-ends, serverless architectures, and highly automated work patterns and delivery methods
• Push the boundary of event-driven architecture
• Hands-on involvement in the development of projects. Enforces standards, procedures, and methodologies for the software development life cycle.
• Move easily between big picture thinking and managing relevant detail
• Participate in cross-functional implementation teams to deliver solutions to clients

Observability and Monitoring

• Design, implement, and build scalable architectures leveraging AWS services with an emphasis on reliability, security, and cost efficiency.
• Build and maintain observability solutions using AWS native (e.g., CloudWatch, X-Ray, Config) and partner tools (e.g. Datadog, Dynatrace, OpenTelemetry) for APM, infrastructure monitoring, logging, and tracing.
• Work with a 24x7 response team and operations leadership group to help
  establish the precise collection of metrics, data and logs needed to properly monitor an application or workload
• Within this observability framework help establish corresponding runbooks and
  automation that can be deployed when certain metrics and conditions (monitoring) are met
• Work with the CloudOps teams in effort to reduce noise and address root causes of issues surfaced
• Partner with DevOps and security teams to ensure the necessary resilience, security, and cost-optimization features are embedded in solutions

General

• Learn, coach, and share knowledge and skills with other team members
• Lead re-platforming and refactoring efforts for existing systems
• Prepare work for team members of varying levels of experience, defining stories and task type work
• Contribute to internal IP and open source development
• Participate in delivery efforts using Agile or other work methodologies
• Build relationships with vendors and partners
• Engage with clients including presentations, technical decisions, and education opportunities
• Learn, research, and stay up to date on best practices and evolutionary capability in the Amazon Web Services (AWS) cloud
• Participate, present, and lead as a technical leader
• Perform code reviews, provide feedback, and pair when beneficial
• Keep an eye out for opportunities to support our clients in even greater ways
• Write cool blog posts, do talks at community events, help us achieve additional certifications in the AWS Partner Community, help our clients solve all sorts of problems
• Occasional travel may be required to meet stakeholders, kick off new projects, attend conferences, and attend company functions.
• Other duties as assigned

Your Qualifications

• Bachelor's degree in Information Technology, Computer Science, or a related field and 4 years of general IT experience (programming, hardware, software, etc); or 6 years of general IT experience (programming, hardware, software, etc)
• 3+ years of experience with Amazon Web Services
• 1+ year code-defined infrastructure experience
• 1+ Continuous Integration and Deliver (CI/CD) experience
• Have worked with Agile Project Management or other project management work methodologies.
• 3 years experience with Cloud Native patterns with services like AWS Lambda
• 3 years experience architecting and building scalable, automated infrastructure

Preferred Qualifications

• AWS Associate or Professional Level Certification 2+ years of programming experience utilizing Python, Node.js, Typescript, GoLang, Java, C , or other similar languages
• Intermediate experience building scalable, automated infrastructure
• Intermediate experience in large-scale enterprise IT environments
• Intermediate experience working in a consultative, client-facing consulting role
• Intermediate experience with Cloud Native patterns with services like AWS Lambda
• Able to demonstrate effective verbal and written communication skills
• Demonstrated documentation and presentation skills

Competencies

• Communication: The ability to effectively convey information, ideas, and instructions to individuals or groups, both verbally and in writing.
• Time Management: The ability to effectively plan and organize one's own time in order to meet deadlines, prioritize tasks, and make the most efficient use of time.
• Self Management: The ability to manage one's own emotions, thoughts, and behavior in different situations.
• Building Work Relationships: The ability to establish and maintain positive and productive relationships with colleagues, clients, and other stakeholders.
• Problem Analysis: The ability to identify, understand, and analyze problems in order to find solutions.
• Persuasiveness: The ability to effectively present and argue one's own ideas and opinions, as well as influence others to adopt a certain viewpoint or take a specific action.
• Technical expertise: The ability to understand, apply, and stay current with the knowledge, concepts, and practices in a specific field or industry.
• Planning: The ability to set goals, develop action plans, and effectively allocate resources in order to achieve desired outcomes.

Benefits

• 100% remote work
• Medical Insurance for you and eligible dependents
• Generous holidays and flexible PTO
• Competitive phantom equity
• Paid for exams and certifications
• Peer bonus awards
• State of the art laptop and tools
• Equipment & Office Stipend
• Individual professional development plan
• Annual stipend for Learning and Development
• Work with an amazing worldwide team and in an incredible corporate culture

NOTE: This role may involve rotating shifts depending on project or client demands.

The Mission

We are seeking a talented Senior Cloud Engineer to join our growing Managed Service Provider (MSP) team. The right candidate is someone who has deep expertise building a variety of cloud solutions and is passionate about working with our customers, partners, and employees to drive the business forward. Your mission will be to work alongside Caylent’s Architects and Delivery Managers to deliver AWS cloud solutions across our diverse and innovative customer base.

Your Assignment

Development

• Evaluate libraries, tools, and services for suitability
• Own the implementation of stories and other engineering of advanced cloud work for clients
• Perform research and documentation for problems and potential solutions
• Use various frameworks and methodologies to fully qualify problems, pain points, and potential jeopardies
• Build on Cloud Native patterns, IoT back-ends, serverless architectures, and highly automated work patterns and delivery methods
• Augment and design support systems and response procedures and coordinate hand-off to Cloud Operations (CloudOps) Support Engineers
• Hands-on involvement in the development of projects. Enforces standards, procedures, and methodologies for the software development life cycle. Move easily between big picture thinking and managing relevant detail
• Participate in cross-functional implementation teams to deliver solutions to clients
• Share knowledge and skills with other team members and client teams
• Write cool blog posts, do talks at community events, help us achieve additional certifications in the AWS Partner Community, help our clients solve all sorts of problems
• Occasional travel may be required to meet stakeholders, kick off new projects, attend conferences, and attend company functions.
• Other duties as assigned

Observability and Monitoring

• Design, implement, and build scalable architectures leveraging AWS services with an emphasis on reliability, security, and cost efficiency.
• Build and maintain observability solutions using AWS native (e.g., CloudWatch, X-Ray, Config) and partner tools (e.g. Datadog, Dynatrace, OpenTelemetry) for APM, infrastructure monitoring, logging, and tracing.
• Work with a 24x7 response team and operations leadership group to help establish the precise collection of metrics, data and logs needed to properly monitor an application or workload
• Within this observability framework help establish corresponding runbooks and automation that can be deployed when certain metrics and conditions (monitoring) are met
• Work with the CloudOps teams in effort to reduce noise and address root causes of issues surfaced
• Partner with DevOps and security teams to ensure the necessary resilience, security, and cost-optimization features are embedded in solutions

General

• Learn, coach, and share knowledge and skills with other team members
• Prepare work for team members of varying levels of experience, defining stories and task type work
• Contribute to internal IP and open source development
• Participate in delivery efforts using Agile or other work methodologies
• Build relationships with vendors and partners
• Engage with clients including presentations, technical decisions, and education opportunities
• Learn, research, and stay up to date on best practices and evolutionary capability in the Amazon Web Services (AWS) cloud
• Be a technical team advocate, ensuring clear direction and efficient execution
• Perform code reviews, provide feedback, and pair when beneficial
• Keep an eye out for opportunities to support our clients in even greater ways
• Write cool blog posts, do talks at community events, help us achieve additional certifications in the AWS Partner Community, help our clients solve all sorts of problems
• Occasional travel may be required to meet stakeholders, kick off new projects, attend conferences, and attend company functions.
• Other duties as assigned

Your Qualifications

• Bachelor's degree in Information Technology, Computer Science, or a related field and 2 years of general IT experience (programming, hardware, software, etc); or 4 years of general IT experience (programming, hardware, software, etc)
• 3+ years of experience with Amazon Web Services
• 1+ year code-defined infrastructure experience
• 1+ Continuous Integration and Deliver (CI/CD) experience
• 3+ years of programming experience utilizing Python, Node.js, Typescript, GoLang, Java, C , or other similar languages
•  Have worked with Agile Project Management or other project management work methodologies

Preferred Qualifications

• Have an AWS Cloud Architect Associate, Sysops Associate, Developers Associate, DevOps Professional, and/or Solutions Architect Professional Certification
• Have an AWS Specialty Certification
• Intermediate experience building scalable, automated infrastructure
• Intermediate experience with AWS Lambda and “Serverless” systems
• Intermediate experience in large-scale enterprise IT environments
• Intermediate experience working in a consultative, client-facing consulting role
• Intermediate experience with Cloud Native patterns with services like AWS Lambda
• Able to demonstrate effective verbal and written communication skills

Benefits

• 100% remote work
• Medical Insurance for you and eligible dependents
• Generous holidays and flexible PTO
• Competitive phantom equity
• Paid for exams and certifications
• Peer bonus awards
• State of the art laptop and tools
• Equipment & Office Stipend
• Individual professional development plan
• Annual stipend for Learning and Development
• Work with an amazing worldwide team and in an incredible corporate culture

NOTE: This role may involve rotating shifts depending on project or client demands.

The Mission

We are seeking an exceptional Software Architect to join our growing Cloud Native Applications team. The right candidate is someone who has deep expertise in application design and  is passionate about working with our customers, partners, and colleagues to drive innovation forward.
Your mission will be to work alongside Caylent’s Engineers, Architects, Sales, and Project Managers to deliver AWS solutions across our diverse and forward-thinking customer base. You’ll work with the latest technologies and support customers looking to bring cutting-edge ideas to market.

Your Assignment

• You will be a mission control specialist, guiding Cayliens and Customers alike through Agile ceremonies like stand-ups, retrospectives, and more.
• You will translate customer requirements and into a workable backlog of tickets for engineers.
• Delegate tickets to a team of engineers in order to complete customer projects.
• Lead requirements gathering, backlog grooming, and architecture discussions.
• Apply your understanding of DevOps pipelines, including build automation, branching strategies, CI/CD, Infrastructure as Code, security, monitoring, logging, and alerting.
• Troubleshoot and resolve issues in customer dev, test, and production environments.
• Automate software testing at multiple levels (component, configuration item, subsystem, system) and monitor results.
• Write production quality code, including unit and integration tests.
• Work with a team to deliver top-quality cloud native applications on AWS for customers.
• Clearly communicate and document your designs, processes, and procedures.
• You will demonstrate a passion to Stay Curious as you mentor peers, tackle new technologies, and learn from our word-class team of engineers.
• Coach and mentor less experienced teammates, coach and be mentored by world class engineers.

Your Qualifications

Core Consulting Qualifications

Customer Experience
● Confidently addresses client questions and identifies gaps in requirements with proposed next steps.
● Focus on delivering clear, actionable solutions that meet client goals

Collaboration
● Facilitates alignment across stakeholders or technical priorities and deliverables.
● Navigates differing perspectives with professionalism to ensure shared understanding and progress..

Communication
●Breaks down complex technical concepts for non-technical audiences in a clear, concise manner.
● Adapts communication style based on audience and context to improve clarity and decision-making.

Technical Qualifications

● 5+ years of proven experience in software development and cloud-native systems.
● Strong background in established engineering practices and scalable architectures.
● Expertise in web technologies (HTML, CSS) and frameworks (React, Vue, Angular, MVC .Net, etc.).
● Proficiency in server-side scripting (Python, Node.js, PHP, Ruby, etc.).
● Deep knowledge of relational and NoSQL databases (PostgreSQL, MySQL, MongoDB).
● Experience in API integrations across applications, vendors, and cloud environments.
● Understanding of modern application architectures (event-based systems, queues, microservices).
● Development experience on a major cloud platform (AWS, Azure, or GCP).
● Desire to integrate innovative technologies into development workflow
● Familiarity with Generative AI technologies
● Proven ability to lead a workstream and support others while contributing individually.
● Experience configuring AWS resources.

Preferred Qualifications

● BS in a computing-related field, or commensurate experience.
● Experience with testing and automation.
● Experience with UI/UX.
● Experience with Large Language Models (LLM) and Generative AI
● Experience with app dev acceleration tools like Amazon Q Developer, GitHub CoPilot, Cursor.AI, or similar.
● Experience building and maintaining CI/CD pipelines.
● Experience with infrastructure as code tooling (SAM, Cloudformation, Terraform, etc).

Benefits

• 100% remote work
• Medical Insurance for you and eligible dependents
• Generous holidays and flexible PTO
• Competitive phantom equity
• Paid for exams and certifications
• Peer bonus awards
• State of the art laptop and tools
• Equipment & Office Stipend
• Individual professional development plan
• Annual stipend for Learning and Development
• Work with an amazing worldwide team and in an incredible corporate culture

This role may require up to 25% travel, depending on business needs.

The Role:

We are seeking a Senior (Or Lead) Software Engineer to join our team. In this role, you will be responsible for designing, building, and operating scalable backend systems, delivering clean and performant code, and contributing to the architectural direction of the platform. You will collaborate closely with other engineers and cross-functional partners to build reliable services, improve development tooling, and support high-quality software delivery while mentoring teammates and promoting engineering best practices.

Key Responsibilities:

• Develop and deliver clean, maintainable, performant code
• Help define the architectural strategy for the systems you own and contribute to architectural vision for the platform at large
• Review code and provide feedback on technical work on the team
• Build services and tooling to streamline the development process
• Mentor and coach less experienced engineers on the team
• Help define standards and best practices on your team for testing, software delivery, observability, contract definition, and so on
• Participate in sprint-related meetings such as standup, grooming, retrospective, and roadmap replenishment
• Encourage a culture of experimentation, prototyping and brainstorming across technical teams

Qualifications & Experience:

• 5+ years of experience as a software engineer, building and operating production systems at scale
• Strong proficiency in Java (Python or similar languages) and database technologies
• Experience integrating AI/ML capabilities (e.g., LLMs, recommendation systems, intelligent automation) into production backend systems is a strong plus.
• Strong analytical and troubleshooting skills
• You love to design, build, and operate domain-driven backend systems at scale
• You’ve worked in agile-ish systems, kanban systems, and more importantly hybrid systems
• You’re good at demystifying complex technical concepts for laymen and love to simplify complex ideas for curious teammates
• Automation has become a core value for you, and your systems can operate in production for long periods without human intervention
• You already can’t live without continuous delivery and know how to drive towards small, frequent deployments
• You know how to tune up observability up and down the stack

Nice to have:

• Experience with ecommerce is a big plus
• Bachelor’s degree in computer science or a related field is preferred 

What we offer:

• Fully remote engagement across Mexico.
• Opportunity to work on high-impact client systems with real operational ownership.

Employment type:

• Contract

Senior Software Engineer (.NET) – Mitratech Mexico

Location: Remote (Mexico only – applicants must be permanent residents of Mexico)
Department: Engineering / Software Development
Type: Full-time

About Mitratech Mexico

At Mitratech Mexico, we are a team of passionate technologists dedicated to building world-class software solutions that streamline and enhance operations across Legal, Risk, Compliance, and HR functions.

For more than 35 years, Mitratech has helped organizations solve their most complex challenges. Today, we proudly serve 20,000+ clients across 160 countries, including 30% of the Fortune 500, with over 500,000 global users.

Our culture is collaborative, inclusive, and innovation-driven — we combine the agility of a startup with the stability of a global enterprise. We value ownership, transparency, continuous learning, and having fun while doing great work.

🚀 Join our team and see what makes Mitratech a truly exceptional place to grow your career.

Due to business and compliance requirements, this position is open only to candidates residing in Mexico. Applications from candidates outside this region will not be considered.

About the Role

As part of our continued growth in Mexico, we are seeking a talented Software Engineer IV (.NET) to join our global engineering team. You’ll collaborate with colleagues across the U.S., U.K., India, and Mexico, contributing to the development, maintenance, testing, and deployment of our leading enterprise-grade workflow automation platform — TAP.

You’ll work closely with teams in Support, Services, Product Management, and Customer Success to deliver high-quality, reliable, and scalable software solutions.

Key Responsibilities

• Develop and enhance .NET web applications: Design, build, and maintain high-quality, performant, and secure software.
• Collaborate across global teams: Work closely with developers, testers, and stakeholders to ensure successful delivery of new features and maintenance releases.
• Document changes: Maintain clear, concise records of software updates and the reasoning behind them.
• Refactor and optimize code: Participate in initiatives to improve code structure, readability, and maintainability.
• Implement automated tests: Write and maintain unit and regression tests to ensure code reliability and prevent regressions.
• Conduct peer code reviews: Promote code quality, consistency, and best practices.
• Address security vulnerabilities: Identify potential risks and implement secure coding standards (OWASP).
• Support client interactions: Troubleshoot and communicate effectively with clients when addressing technical issues.
• Deliver high-quality releases: Ensure software is delivered with exceptional quality and minimal defects.
• Mentor junior engineers: Guide and coach team members, sharing expertise and technical best practices.

Requirements

• 8+ years of experience in software development, specifically with .NET web applications.
• Strong hands-on experience with:
  • C#, LINQ, .NET Framework (ASP.NET, MVC 5)
  • JavaScript, jQuery, HTML, CSS, Bootstrap
  • Entity Framework or similar ORM
  • Azure SQL Server
  • REST APIs / Web Services
• Experience with automated testing frameworks (NUnit, xUnit, Moq).
• Skilled in debugging and troubleshooting production issues.
• Familiar with performance optimization and code quality tools.
• Experience using Visual Studio and Agile (Scrum) development methodologies.
• Strong analytical thinking, problem-solving, and communication skills.
• Intermediate to advanced English proficiency for global collaboration.

Preferred Qualifications

• Experience with SpecFlow or other automated testing tools.
• Familiarity with CI/CD pipelines and modern DevOps practices.
• Understanding of authentication and security protocols (OAuth, SAML).
• Experience with MongoDB, complex SQL queries, or other NoSQL databases.
• Knowledge of secure web application development aligned with OWASP standards.
• Exposure to AI-assisted development tools (e.g., GitHub Copilot).
• Passion for mentoring and continuous improvement.

Education

• Bachelor’s degree in Computer Science, Software Engineering, Information Systems, or equivalent professional experience.

Benefits Overview

At Mitratech, we believe that great work comes from happy, healthy, and supported team members. That’s why we offer a comprehensive and competitive benefits package designed to support your well-being, growth, and work-life balance.

Our Benefits Include:

• Competitive compensation and annual performance bonuses

• Private health, dental, and vision insurance

• Paid Time Off (PTO) and 11 company holidays

• 20 vacation days per year, plus 4 paid wellness days and 2 volunteer days

• 30-day year-end bonus (Christmas bonus)

• Parental leave (6 weeks)

• Internet and home office allowance (paid quarterly)

• Savings fund and additional insurance options

• Recognition and reward programs

• Access to telemedicine, nutrition, and psychological support

• Opportunities for continuous learning, growth, and career advancement

At Mitratech, we’re committed to fostering a healthy work-life balance while creating an inclusive, supportive environment where everyone can thrive.