We’re seeking a Billing Analyst to join the Corporate team. The successful candidate will assist the finance team to execute billing operations and implement scalable systems and process efficiently. The ideal candidate should be a go-getter that can hit the ground running and be able to prioritize individual and team objectives, while developing accounting and billing infrastructures.

Responsibilities will include: 

• Review contracts/IOs/SOWs to ensure appropriate approval and billing rates/rules
• Manage billing engine and verify platform accuracy to ensure timely and accurate invoicing
• Collaborate with delivery teams to resolve invoice discrepancies in a timely manner
• Reconcile COGS accrual and bills on a monthly basis
• Assist legal and sales team to assess customer credit and risk analysis
• Develop and maintain billing metrics for senior leadership
• Identify process improvements and coordinate with other departments to improve billing/accounting process efficiency
• Assist with ad hoc projects as needed

Qualifications/Background Sought:

• Ability to communicate in English (both written and spoken)
• Bachelor degree completed in accounting, finance, or related field
• 3+ years accounting experience, minimum 1 year AR/billing experience
• Excel in analytical and problem solving skills
• You are able to prioritize competing demands
• Ability to work with various computer systems and large data sets
• Ease of learning and adaptation: we have the ability to change fast
• Experience in AdTech or technology startups preferred

#LI-Remote

#LI-DC1

About the Team

The Sales Compliance team is responsible for designing and ensuring effective Sales Compliance and Controls across DoorDash’s sales organization. The Sales Compliance team is part of the larger Sales Strategy & Operations team, which accelerates productivity and develops go-to-market strategies and processes to support our sales organization. This group builds the engine and foundation for DoorDash to achieve the best selection for our platform and grow revenues across all business lines. 

About the Role

We are seeking an Associate Manager, Sales Compliance  to draw actionable insights from large financial data sets, drive order-to-cash process improvements, and lead cross-functional compliance projects. You will understand the internal processes that drive data inputs and quality, enabling you to root cause compliance, reporting, contract, and system issues. You will drive initiatives with a high level of quality with minimal guidance.  You will diagnose and define net new projects or business needs for the team. You will perform walkthroughs and identify gaps within processes as well as problem solve. You will help improve processes via automation and efficiencies. You will also work directly with our sales team to understand and remediate compliance issues. 

You will report to the Senior Manager, Sales Controls on our Sales Compliance team in our Merchant Sales Operations organization. We expect this role to be hybrid, with some time in-office and some remote.

You’re excited about this opportunity because you will…

• Work cross-functionally with analytics, sales, product, accounting, audit,  finance and legal teams
• Develop and scale process improvements
• Create actionable insights for larger sets of data
• Get to the lowest level of details to deeply understand DoorDash’s products and systems
• Help eliminate DoorDash’s third-party risk from a legal and financial perspective
• Directly impact DoorDash’s ability to recognize revenue and audit internal controls
• Be tasked with reconciling numerous lines of revenue data to contracts in various Doordash systems
• Use various methods, including excel queries and researching various databases
• Be comfortable analyzing the results of the reconciliation, identifying trends and researching reasons for outliers
• Present results in a timely manner to key stakeholders and make recommendations for improvements

We’re excited about you because…

• You have 3+  years relevant experience as a senior auditor, senior financial analyst, data analyst, or similar field  
• You have a college degree in Accounting, Finance, or a related field
• You’re fluent in English
• You have experience in process improvement and optimization
• You are highly proficient in Microsoft Excel (pivot tables, vlookups)
• You can move quickly and desire to own projects from day one
• You pay attention to detail
• You have the ability to document processes clearly and concisely.
• You have time management and organizational skills
• You are a strong communicator with the ability to interact and build trust across all levels of the business
• You can work on significant and unique issues requiring analysis of situations or data 
• You have the ability to exercise independent judgment in methods, techniques and evaluation criteria for obtaining results. 

About Us

Nu is one of the largest digital financial platforms in the world, with more than 127 million customers across Brazil, Mexico, and Colombia. Guided by our mission to fight complexity and empower people, we are redefining financial services in Latin America and this is still just the beginning of the purple future we're building.

Listed on the New York Stock Exchange (NYSE: NU), we combine proprietary technology, data intelligence, and an efficient operating model to deliver financial products that are simple, accessible, and human.

Our impact has been recognized by global rankings such as Time 100 Companies, Fast Company's Most Innovative Companies, and Forbes World's Best Bank. Visit our institutional page https://international.nubank.com.br/careers/

About the Role

As part of Nu Mexico's AML Ops team, you'll be on the front line of protecting our financial ecosystem — detecting suspicious activity, stopping money laundering, and ensuring our operations stay fully compliant with Mexican regulations. This isn't just a compliance role: it's a direct contribution to building a fairer, more ethical financial system for millions of people.

You'll work with our transaction monitoring system to investigate AML alerts, evaluate customer risk profiles, and report findings to the relevant authorities — including the UIF, CNBV, and SHCP. Your work directly shapes the integrity of Nu Mexico and contributes to the country's fight against financial crime.

You'll bring precision, resilience, and a proactive mindset to a fast-moving regulatory environment. You understand that bureaucracy and process discipline are part of the job — and you know how to balance rigorous compliance with a commitment to the best possible customer experience.

If you believe that financial institutions can and should be a force for good in society, this role is for you.

You'll be responsible for

• Investigate AML alerts, financial transactions, and account data generated by our transaction monitoring system — analyzing patterns, identifying suspicious situations, and delivering clear, documented recommendations (Report to UIF, Cancel, escalate, etc.).
• Prepare and escalate complete investigation files to the AML Forum (Comité de Comunicación y Control), ensuring all cases are thoroughly supported and ready for decision-making.
• Report money-laundering and terrorism financing activity to relevant authorities (SHCP, CNBV, UIF) with precision and timeliness, including submission of suspicious activity reports (SAR/ROI).
• Conduct thorough customer risk assessments — evaluating risk profiles and applying enhanced due diligence (EDD) and customer due diligence (CDD) processes accordingly.
• Drive quality reviews across the AML Ops team — evaluate process deficiencies, assess control measures, identify gaps, and recommend corrective actions to meet regulatory requirements.
• Apply FIU typologies, support binding list discard operations, and provide guidance on sanctions screening and KYC processes.
• Partner with legal, compliance, and risk management teams to minimize money-laundering exposure and strengthen Nu's overall financial crime prevention framework.
• Contribute to the implementation of the regulatory framework supporting Nu Mexico's growth plan, staying current with AML/FT laws, industry standards, and emerging regulatory changes.

We are looking for a person who has

Required

• Experience in AML compliance, financial crime investigation, or regulatory operations in a financial institution.
• Solid analytical skills — able to turn complex transactional data into actionable, well-documented recommendations.
• Proven experience with regulatory reporting, including suspicious activity reports (SAR/ROI) to Mexican financial authorities.
• Ability to work autonomously, manage competing deadlines, and stay composed in a constantly evolving regulatory environment.
• Clear and effective communication skills in Spanish and/or English, both written and verbal.
• Strong integrity and discretion when handling sensitive customer and financial information.

Nice to have

• CNBV certification, or in-depth knowledge of Mexican AML regulations (SHCP, CNBV, UIF), including freezing, unfreezing, and fund transfer rules.
• Experience monitoring transactional AML alerts across banking products (Credit Card, Savings, Remittances, Investments) and/or in compliance roles related to AML.
• Familiarity with Banking & Sofipo regulations and KYC/sanctions screening processes related to AML.
• Bachelor's degree in Law, Administration, Finance, Economic Sciences, or a related field.
• Proficiency with Excel, Google Sheets, Looker, SQL, or Python for data analysis and reporting.

Location for this opportunity

Mexico City, Mexico. 100% On-Site · 5 days/week

Our Benefits

• Chance of earning equity at Nu
• Extended maternity and paternity leaves
• Health and life insurance
• Dental and Vision Insurance
• NuCare - Our mental health and wellness assistance program
• Nucleo - Our learning platform of courses
• NuLanguage - Our language learning program
• Holiday Bonus ("Aguinaldo") of 30 days of pay per year
• 17 days of paid vacation with 25% vacation bonus
• Gym partnership
• Food card
• Work-from-home Allowance
• Parental Consultancy
• Relocation Assistance Package, if applicable

Work Model for this Role

This role is based full-time at one of our offices in Mexico City as a regulatory requirement.

If you're looking for a place to grow your career in a high-performance, mission-driven environment - surrounded by exceptional people and close to the decisions that shape the future of finance in Latin America - this is where that happens.

Explore how we build technology at Nubank

🔗 building.nubank.com.br ↗

🎥 youtube.com/@building.nubank ↗

🎧 Listen to our stories on Spotify ↗

About Nubank

Nu is one of the largest digital financial platforms in the world, with more than 127 million customers across Brazil, Mexico, and Colombia. Guided by our mission to fight complexity and empower people, we are redefining financial services in Latin America and this is still just the beginning of the purple future we're building.

Listed on the New York Stock Exchange (NYSE: NU), we combine proprietary technology, data intelligence, and an efficient operating model to deliver financial products that are simple, accessible, and human.

Our impact has been recognized by global rankings such as Time 100 Companies, Fast Company's Most Innovative Companies, and Forbes World's Best Bank. Visit our institutional page https://international.nubank.com.br/careers/

About the Role

As part of Nu Mexico's KYC Ops team, you'll be at the heart of one of the most important compliance functions in a financial institution — making sure we truly know our customers, protect them, and protect the business from financial crime. Your work directly enables Nu to onboard customers with confidence while staying fully compliant with Mexican and international regulations.

You'll run screening and due diligence routines that span PEP analysis, sanctions list verification (OFAC, UN, SAT 69, Lista de Personas Bloqueadas), FATCA/CRS compliance, and more. Every case you analyze and every opinion you deliver contributes to a financial system that is safer, fairer, and more trustworthy.

This role sits at the intersection of operational precision and regulatory expertise. You'll work independently on your routines while collaborating closely with AML Ops, FinSec Ops, and other teams to handle complex cases and drive continuous improvement across the squad.

You'll be responsible for

• Execute KYC screening and due diligence routines for prospects and customers — including PEP analysis (domestic, related PEP, PEP MX, and international), negative media investigations, and clear risk-based case opinions.
• Analyze and process screening results against regulatory and sanctions lists — including Lista de Personas Bloqueadas, Interpol, SAT 69, OFAC, and UN — delivering thorough, well-documented technical opinions.
• Manage FATCA/CRS compliance routines, ensuring accurate identification and treatment of relevant customers in line with applicable regulations.
• Partner with AML Ops Mexico, FinSec Ops, and other cross-functional teams to evaluate high-risk prospects or clients and reach coordinated, well-supported decisions.
• Identify opportunities to strengthen internal controls and improve KYC operational processes, actively contributing to the squad's continuous improvement initiatives.
• Participate in projects and initiatives with significant operational impact — bringing your regulatory knowledge to help design scalable, compliant solutions.
• Support internal queries on KYC and screening routines, providing clear and timely guidance to colleagues across teams.

We are looking for a person who has

Required

• Hands-on experience in KYC, compliance, AML, customer registration, or regulatory operations within a financial institution.
• Solid understanding of Mexican KYC regulatory requirements, including PEP screening, sanctions list verification (OFAC, UN, SAT 69, Lista de Personas Bloqueadas), and FATCA/CRS obligations.
• Strong analytical and investigative skills — able to conduct thorough case reviews, form clear technical opinions, and make well-reasoned recommendations.
• Demonstrated ability to manage competing priorities, meet regulatory deadlines, and operate independently within a structured compliance environment.
• Clear and effective written and verbal communication in Spanish and/or English.
• Meticulous attention to detail and high standards of integrity when handling sensitive customer data.

Nice to have

• Experience with customer onboarding, registration updates, or acquisition compliance processes.
• Proficiency in Excel, Google Sheets, Looker, or SQL for data tracking, reporting, or operational analysis.
• Exposure to process improvement or internal control projects within a compliance or operations team.

Location for this opportunity

Mexico City, Mexico. 100% On-Site · 5 days/week

Our Benefits

• Chance of earning equity at Nu
• Extended maternity and paternity leaves
• Health and life insurance
• Dental and Vision Insurance
• NuCare - Our mental health and wellness assistance program
• Nucleo - Our learning platform of courses
• NuLanguage - Our language learning program
• Holiday Bonus ("Aguinaldo") of 30 days of pay per year
• 17 days of paid vacation with 25% vacation bonus
• Gym partnership
• Food card
• Work-from-home Allowance
• Parental Consultancy
• Relocation Assistance Package, if applicable

Work Model for this Role

This role is based full-time at one of our offices in Mexico City as a regulatory requirement.

If you're looking for a place to grow your career in a high-performance, mission-driven environment - surrounded by exceptional people and close to the decisions that shape the future of finance in Latin America - this is where that happens.

Explore how we build technology at Nubank

🔗 building.nubank.com.br ↗

🎥 youtube.com/@building.nubank ↗

🎧 Listen to our stories on Spotify ↗

About Us

Nu is one of the largest digital financial platforms in the world, with more than 127 million customers across Brazil, Mexico, and Colombia. Guided by our mission to fight complexity and empower people, we are redefining financial services in Latin America and this is still just the beginning of the purple future we're building.

Listed on the New York Stock Exchange (NYSE: NU), we combine proprietary technology, data intelligence, and an efficient operating model to deliver financial products that are simple, accessible, and human.

Our impact has been recognized by global rankings such as Time 100 Companies, Fast Company's Most Innovative Companies, and Forbes World's Best Bank. Visit our institutional page https://international.nubank.com.br/careers/

About the Role

As part of Nu Mexico's OpsDefense Chapter, you'll be the voice that customers hear when something goes wrong — and the person who makes it right. In this role, you'll own the operational and regulatory routines of Nu's Unidad Especializada de Atención a Usuarios (UNE), ensuring that every query, claim, or clarification is handled with precision, speed, and care.

You'll work directly with CONDUSEF's regulatory frameworks — managing disputes through SINE and SIGE, preparing mandatory reports for CNBV and CONDUSEF, and keeping Nu's systems like REUNE and REDECO current. Your work ensures Nu stays fully compliant while protecting the experience of millions of customers.

Beyond the day-to-day, you'll also contribute to controls testing, process mapping, and continuous improvement across the OpsDefense squad. This is a role for someone who thrives on regulatory complexity, takes ownership of outcomes, and believes that getting compliance right is one of the most meaningful ways to serve customers.

You'll be responsible for

• Receive, register, and assign folios to customer Queries, Claims, and Clarifications submitted through the UNE — ensuring every case is accurately tracked from intake through to resolution within legal deadlines.
• Prepare well-documented response projects for customer requests, communicating resolutions clearly and promptly to avoid escalation to other regulatory instances.
• Manage and respond to customer disputes reported through Condusef's SINE and SIGE platforms, ensuring timely, compliant, and thorough handling of every case.
• Consolidate and submit mandatory regulatory reports — including quarterly and monthly CONDUSEF reports and the R27 for CNBV — maintaining accuracy and on-time delivery.
• Keep UNE information current on Nu's official website and the CONDUSEF REUNE and REDECO systems, and monitor Collection Office contracting to ensure compliance with applicable obligations.
• Execute controls compliance testing using Nu's Risk-Based Approach methodology, and report findings to the Ombudsman Lead with clear documentation and actionable insights.
• Map and maintain operational process controls for OpsDefense Mx squads — identifying gaps, proposing improvements, and contributing to the overall resilience of the first line of defense.
• Partner with KYC, AML Ops, FinSec Ops, and Legal teams to ensure coordinated and well-documented responses across regulatory obligations.

We are looking for a person who has

Required

• Experience in regulatory compliance, customer dispute resolution, or ombudsman/UNE operations within a financial institution in Mexico.
• Solid understanding of CONDUSEF regulatory obligations — including the UNE framework, SINE/SIGE platforms, REUNE, REDECO, and mandatory reporting requirements.
• Demonstrated ability to manage concurrent regulatory deadlines with precision, ensuring cases and reports are delivered on time and in full.
• Clear and effective written and verbal communication in Spanish and/or English — including regulatory correspondence with customers and authorities.
• Strong attention to detail when reviewing customer documentation, personal data, and regulatory submissions for accuracy and compliance.
• Autonomous, structured work style with the ability to operate independently in a regulated environment while escalating appropriately.

Nice to have

• Experience preparing the R27 report for CNBV or quarterly/monthly regulatory reports for CONDUSEF.
• Knowledge of Banking & SOFIPO regulations applicable to Mexican financial institutions.
• Proficiency in Excel, Google Sheets, Looker, or SQL for operational tracking and regulatory data analysis.
• Background in customer-facing roles involving complaint handling or dispute resolution.

Location for this opportunity

Mexico City, Mexico. 100% On-Site · 5 days/week

Our Benefits

• Chance of earning equity at Nu
• Extended maternity and paternity leaves
• Health and life insurance
• Dental and Vision Insurance
• NuCare - Our mental health and wellness assistance program
• Nucleo - Our learning platform of courses
• NuLanguage - Our language learning program
• Holiday Bonus ("Aguinaldo") of 30 days of pay per year
• 17 days of paid vacation with 25% vacation bonus
• Gym partnership
• Food card
• Work-from-home Allowance
• Parental Consultancy
• Relocation Assistance Package, if applicable

Work Model for this Role

This role is based full-time at one of our offices in Mexico City as a regulatory requirement.

If you're looking for a place to grow your career in a high-performance, mission-driven environment - surrounded by exceptional people and close to the decisions that shape the future of finance in Latin America - this is where that happens.

Explore how we build technology at Nubank

🔗 building.nubank.com.br ↗

🎥 youtube.com/@building.nubank ↗

🎧 Listen to our stories on Spotify ↗

• 2+ years of experience in field verification, onsite auditing, field collections, or logistics.
• Proven execution in roles requiring high observation skills and the ability to make objective judgments under pressure.
• High mobility: Comfort with being in the field 80–90% of the time.
• Excellent verbal and written communication to deliver clear, unbiased reports.
• Adaptability to fast-changing environments and shifting schedules.
• Experience or interest in using AI tools to automate workflows and reporting.
• Tech-savviness with mobile apps, GPS tools, and digital forms.

• Previous experience in the Fintech, Banking, or SOFOM sectors.
• Fundamental knowledge of KYC (Know Your Customer) and fraud prevention patterns.
• Independent analytical skills using spreadsheets.
• Experience with route optimization to increase daily visit volume.
• A good sense of humor
• Intermediate English Level

The Customer Success Manager will be responsible for our SMB market customers, with the goal of offering scalable strategies to ensure customer success through the use of our Blip products.

As a CSM, you will be responsible for building relationships with customers, understanding their needs, and guiding the strategies that will drive their success in adoption and continuity processes.

The main responsibilities you will have are:

• Relationship development:
• Establish and maintain strong relationships with customers, becoming a trusted point of contact.
• Gain a deep understanding of customers' goals and challenges, anticipating their needs through data.
• Onboarding process:
• Design and implement effective onboarding processes so that customers can use our products in the best possible way.
• Collaborate with internal teams to promote a positive experience throughout the continuous process.
• Continuous process: Developing customer success strategies:
• Develop and implement scalable strategies for customer success.
• Identify patterns of success and create 1:1, 1:few and 1:many action plans for potential customers at risk of churn.
• Data and metrics analysis:
• Use customer success data and metrics to assess the health of your customer portfolio accounts.
• Develop KPIs to measure customer success and continuously improve strategies.
• Training and education:
• Provide ongoing training to customers on the features and capabilities of Blip products.
• Develop educational materials and resources to improve understanding and use of the platform.
• Problem management:
• Be the voice of the customer within Blip, so that their main technical/relational problems are shared and, together with internal teams, we work on solutions, thus contributing to customer satisfaction.
• Customer feedback:
• Constantly gather customer feedback and share ideas with internal teams.
• Contribute to the continuous improvement of the platform based on the feedback received.
• Propose projects and actions that contribute to the continuous improvement of your customer portfolio.

Key Requirements

• Minimum 2 years of experience in customer success.
• Exceptional communication and negotiation skills and the ability to build relationships that will help you in your daily challenges.
• Strong analytical skills, sense of prioritisation and ability to work with data to guide decision-making.
• Experience in digital projects/products: software, systems, interfaces.
• Experience in project/product management and quality control.
• Creative problem-solving skills.
• Results-oriented, with the ability to manage multiple projects simultaneously.
• Advanced English and/or Spanish.