Logistics Jobs in Mexico City.
All active Logistics roles based in Mexico City.
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Teamwork makes the stream work.
Roku is changing how the world watches TV
Roku is the #1 TV streaming platform in the U.S., Canada, and Mexico, and we've set our sights on powering every television in the world. Roku pioneered streaming to the TV. Our mission is to be the TV streaming platform that connects the entire TV ecosystem. We connect consumers to the content they love, enable content publishers to build and monetize large audiences, and provide advertisers unique capabilities to engage consumers.
From your first day at Roku, you'll make a valuable - and valued - contribution. We're a fast-growing public company where no one is a bystander. We offer you the opportunity to delight millions of TV streamers around the world while gaining meaningful experience across a variety of disciplines.
About the role
Roku is seeking a proactive, detail-oriented Executive Assistant to support our VP-level engineering leaders across the United States and EMEA. In this role, you’ll be a critical partner in helping our engineering executives stay focused on strategic initiatives by managing the operational and administrative details that keep everything running smoothly. You’ll thrive in a fast-paced, high-tech environment where precision, discretion, and adaptability are key.
What you will be doing
- Provide daily administrative support to engineering VPs, including calendar management, travel coordination, and expense reporting.
- Prepare meeting agendas, presentations, and materials for engineering leadership meetings; attend virtual meetings to capture notes and track action items.
- Coordinate meetings and virtual events across global time zones, ensuring seamless logistics and follow-through.
- Collaborate with other executive assistants and cross-functional teams to support company-wide initiatives and communications.
- Assist with special projects, data analysis, and research assignments related to engineering operations.
- Create purchase orders and manage vendor invoicing for engineering-related services.
- Serve as a backup for other administrative functions and provide coverage as needed.
We're excited if you have
- 7+ years of experience as an executive assistant, with a strong track record supporting engineering or technical leadership.
- Experience working apart from leaders; and experience working with US based companies.
- Exceptional organizational skills and the ability to manage multiple priorities in a fast-moving environment.
- Excellent written and verbal communication skills, including professional email and document drafting.
- High level of discretion and confidentiality when handling sensitive information.
- Strong problem-solving skills and a proactive mindset—able to anticipate needs and take initiative.
- Comfort working independently and collaboratively across remote teams and time zones.
- Advanced proficiency in Outlook, Microsoft Office, and calendar management tools.
- Experience in a high-tech or engineering organization is highly preferred.
#LI-SS1
Our Hybrid Work Approach
Roku fosters an inclusive and collaborative environment where teams work in the office Monday through Thursday. Fridays are flexible for remote work except for employees whose roles are required to be in the office five days a week or employees who are in offices with a five day in office policy.
Benefits
Roku is committed to offering a diverse range of benefits as part of our compensation package to support our employees and their families. Our comprehensive benefits include global access to mental health and financial wellness support and resources. Local benefits include statutory and voluntary benefits which may include healthcare (medical, dental, and vision), life, accident, disability, commuter, and retirement options (401(k)/pension). Employees are supported in taking time off, in accordance with local leave policies and other personal needs to support their evolving work and life needs. It's important to note that not every benefit is available in all locations or for every role. For details specific to your location, please consult with your recruiter.
Accommodations
Roku welcomes applicants of all backgrounds and provides reasonable accommodations and adjustments in accordance with applicable law. If you require reasonable accommodation at any point in the hiring process, please direct your inquiries to EmployeeRelations@Roku.com.
The Roku Culture
Roku is a great place for people who want to work in a fast-paced environment where everyone is focused on the company's success rather than their own. We try to surround ourselves with people who are great at their jobs, who are easy to work with, and who keep their egos in check. We appreciate a sense of humor. We believe a fewer number of very talented folks can do more for less cost than a larger number of less talented teams. We're independent thinkers with big ideas who act boldly, move fast and accomplish extraordinary things through collaboration and trust. In short, at Roku you'll be part of a company that's changing how the world watches TV.
We have a unique culture that we are proud of. We think of ourselves primarily as problem-solvers, which itself is a two-part idea. We come up with the solution, but the solution isn't real until it is built and delivered to the customer. That penchant for action gives us a pragmatic approach to innovation, one that has served us well since 2002.
To learn more about Roku, our global footprint, and how we've grown, visit https://www.weareroku.com/factsheet.
By providing your information, you acknowledge that you want Roku to contact you about job roles, that you have read Roku's Applicant Privacy Notice, and understand that Roku will use your information as described in that notice. If you do not wish to receive any communications from Roku regarding this role or similar roles in the future, you may unsubscribe at any time by emailing WorkforcePrivacy@Roku.com.
Ready to apply?
Apply to Roku
Senior Associate, Campaign Operations
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About the Team
The DoorDash Campaign Operations team’s mission is to efficiently deliver high quality, relevant communications that meet the needs of our audiences, globally. To accomplish this mission, we’re building a team of technical CRM experts who build, QA, and launch marketing campaigns designed by our Lifecycle Marketing partners. This team is goaled on high quality campaign delivery and operational efficiency so that each campaign reaches the correct audience on-time with excellent craft.
About the Role
As the Senior Associate, Campaign Operations, you will be responsible for building, testing and launching Retention Marketing campaigns designed by our Lifecycle Marketing partners. You will partner closely with the Lifecycle Marketing team and Project Managers to ensure each campaign has completed all required steps prior to launch, and is delivered on time to the end-consumer, with high quality and excellent craft. You will be responsible for the high quality campaign delivery rate and production efficiency of each campaign launch. This role will report to the Campaign Ops Manager who sits in Mexico City.
You’re excited about this opportunity because you will…
- Campaign QA & Execution: Build, test, and launch retention marketing campaigns across email, push notifications, in-app messaging, and other channels using Braze and in-house tools. Includes owning the QA review process, collaborating with designers and copywriters, building target audience segments and capturing feedback from multiple stakeholders.
- Cross-functional Collaboration: Partner with teams such as Lifecycle Marketing, Martech, Data Science, Product, Engineering, and Design to align on campaign goals, audience segmentation, and creative execution.
- Performance Analysis: Monitor and analyze campaign performance, providing insights and recommendations to improve quality, craft and efficiency for future initiatives.
- Stakeholder Management: Act as the primary point of contact for Campaign Operations for your Lifecycle Marketing partners, ensuring alignment with company goals and priorities.
- Tool Expertise: Leverage Braze and other internal marketing platforms to implement sophisticated campaigns, including automation, dynamic content, and A/B testing.
We’re excited about you because you bring…
- Experience: 3-4+ years of experience in Retention Marketing, Email Marketing, or Lifecycle Marketing
- Technical Proficiency: Hands-on experience with Braze/Iterable or a similar ESP is required. Familiarity with other marketing automation tools is a plus.
- Operational Excellence: Strong attention to detail, organizational skills, and the ability to manage multiple projects simultaneously.
- Analytical Mindset: Ability to interpret data and analytics to inform decisions and optimize campaign development and quality.
- Collaborative Approach: Excellent interpersonal and communication skills to work effectively with cross-functional teams and stakeholders
About DoorDash
At DoorDash, our mission to empower local economies shapes how our team members move quickly, learn, and reiterate in order to make impactful decisions that display empathy for our range of users—from Dashers to merchant partners to consumers. We are a technology and logistics company that started by enabling door-to-door delivery, and we are looking for team members who can help us go from a company that is known as the place you order food to a company that people turn to for any and all goods.
DoorDash is growing rapidly and changing constantly, which gives our team members the opportunity to share their unique perspectives, solve new challenges, and own their careers. We're committed to supporting employees’ happiness, healthiness, and overall well-being by providing comprehensive benefits and perks.
Our Commitment to Diversity and Inclusion
We’re committed to growing and empowering a more inclusive community within our company, industry, and cities. That’s why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.
If you need any accommodations, please inform your recruiting contact upon initial connection.
We use Covey as part of our hiring and/or promotional process for jobs in certain locations.
The Covey tool has been reviewed by an independent auditor. Results of the audit may be viewed here: https://getcovey.com/nyc-local-law-144
To request a reasonable accommodation under applicable law or alternate selection process, please inform your recruiting contact upon initial connection.
Ready to apply?
Apply to DoorDash Mexico
Customer Experience Quality Supervisor
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About the Team
- Our Quality Assurance (QA) team is dedicated to ensuring exceptional customer experiences through consistent evaluation, coaching, and performance improvement. We work behind the scenes to monitor interactions between teammates and our customers, measuring adherence to company policies, communication standards, and service excellence.
- As a collaborative group of detail-oriented professionals, we partner closely with operations, training, and leadership teams to identify trends and highlight opportunities. Our goal is to foster a culture of continuous improvement by providing actionable feedback and insights that empower our agents to deliver service that not only meets but exceeds customer expectations.
- With a strong focus on integrity, accuracy, and teamwork, the QA team plays a critical role in supporting both onshore and offshore operations, ensuring consistency across all touchpoints in the customer journey.
- DoorDash operates a hybrid model to allow our teams the convenience of working from home while adding purposeful time in the office to collaborate with others, foster a team culture, develop careers, and drive a sense of belonging.
- Currently, our employees work in the office at least 2 days per week.
About the Role
The Quality Supervisor plays a key leadership role within the Quality Assurance (QA) team, overseeing the evaluation process that ensures customer interactions meet established service and compliance standards. This position is responsible for guiding and supporting a team of QA auditors, Subject Matter Experts, and Analysts in driving quality initiatives and partnering with cross-functional teams to enhance the overall customer experience.
As a Quality Supervisor, you will monitor team performance, calibrate quality standards, and deliver insights that help shape training programs, agent development, and operational improvements. Your role bridges frontline QA efforts with strategic business goals, ensuring consistency, fairness, and excellence across all customer touchpoints.
Key Contributions:
- Lead and support a team of QA analysts, providing coaching, mentorship, and development opportunities.
- Oversee the end-to-end quality monitoring process, ensuring accuracy, consistency, and timeliness.
- Analyze quality trends, customer feedback, and performance data to identify strengths and areas for improvement.
- Partner with Operations, Training, and Workforce Management to align QA metrics with business priorities.
- Conduct calibration sessions to maintain scoring consistency across all evaluators.
- Prepare and present QA reports, dashboards, and recommendations to leadership.
- Drive continuous improvement initiatives focused on enhancing service quality and customer satisfaction.
You’re excited about this opportunity because you will…
- You should be excited about this role because it puts you at the heart of transforming customer experiences. As a Quality Supervisor, you're not just auditing calls—you’re shaping the voice of the company. You’ll have a direct impact on service excellence by guiding your team, influencing agent performance, and driving improvements that really matter to both the business and the people we serve.
- It’s a chance to lead with purpose – You’ll mentor and develop a team that champions consistency and fairness. Create real change – Your insights influence training, coaching, and operational decisions. Bridge people and performance – You’ll collaborate with leadership, support agents, and cross-functional partners to raise the bar on quality. Grow your career – With exposure to performance data, strategy, and leadership, you’ll build skills that are highly valuable in any direction you want to grow, whether that’s into senior leadership, training, operations, or beyond.
- Make an impact daily – Every call you review, every trend you catch, and every piece of feedback you give contributes to better customer outcomes and stronger team performance. If you’re passionate about people, processes, and performance—and love turning insights into action—this is a role where you can truly thrive.
We’re excited about you because…
Your background and career path clearly show a commitment to delivering on results, developing teams, and quickly identifying opportunities to deliver a better product.
- Bilingual Spanish / English. You can demonstrate fluent communication in two languages, meaning you can speak, listen, read, and write in both languages with ease and accuracy.
- Minimum 2 years of team leadership experience in a contact center environment
- Minimum 3 years of experience in a quality environment
- Exceptional verbal and written skills
- Ability to coach, train, and motivate individuals, and evaluate their work performance
- Excellent problem-solving, Leadership, and Customer Service skills
- Proficient with technology, especially computers, software applications, and phone systems
- Experience working with: Salesforce, ObserveAI, G-Suite, Tableau, Sigma
- Experience working with cross-cultural teams
- Strong leadership and people management skills.
- Deep understanding of contact center operations and quality standards.
- An analytical mindset with the ability to translate data into actionable strategies.
- Excellent communication and interpersonal abilities.
- A passion for coaching, process improvement, and delivering a best-in-class customer experience.
Notice to Applicants for Jobs Located in NYC or Remote Jobs Associated With Office in NYC Only
We use Covey as part of our hiring and/or promotional process for jobs in NYC and certain features may qualify it as an AEDT in NYC. As part of the hiring and/or promotion process, we provide Covey with job requirements and candidate submitted applications. We began using Covey Scout for Inbound from August 21, 2023, through December 21, 2023, and resumed using Covey Scout for Inbound again on June 29, 2024.
The Covey tool has been reviewed by an independent auditor. Results of the audit may be viewed here: Covey
About DoorDash
At DoorDash, our mission to empower local economies shapes how our team members move quickly, learn, and reiterate in order to make impactful decisions that display empathy for our range of users—from Dashers to merchant partners to consumers. We are a technology and logistics company that started by enabling door-to-door delivery, and we are looking for team members who can help us go from a company that is known as the place you order food to a company that people turn to for any and all goods.
DoorDash is growing rapidly and changing constantly, which gives our team members the opportunity to share their unique perspectives, solve new challenges, and own their careers. We're committed to supporting employees’ happiness, healthiness, and overall well-being by providing comprehensive benefits and perks.
Our Commitment to Diversity and Inclusion
We’re committed to growing and empowering a more inclusive community within our company, industry, and cities. That’s why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.
If you need any accommodations, please inform your recruiting contact upon initial connection.
We use Covey as part of our hiring and/or promotional process for jobs in certain locations.
The Covey tool has been reviewed by an independent auditor. Results of the audit may be viewed here: https://getcovey.com/nyc-local-law-144
To request a reasonable accommodation under applicable law or alternate selection process, please inform your recruiting contact upon initial connection.
Ready to apply?
Apply to DoorDash Mexico
QA Supervisor – Customer Experience
Share this job
About the Team
- Our Quality Assurance (QA) team is dedicated to ensuring exceptional customer experiences through consistent evaluation, coaching, and performance improvement. We work behind the scenes to monitor interactions between teammates and our customers, measuring adherence to company policies, communication standards, and service excellence.
- As a collaborative group of detail-oriented professionals, we partner closely with operations, training, and leadership teams to identify trends and highlight opportunities. Our goal is to foster a culture of continuous improvement by providing actionable feedback and insights that empower our agents to deliver service that not only meets but exceeds customer expectations.
- With a strong focus on integrity, accuracy, and teamwork, the QA team plays a critical role in supporting both onshore and offshore operations, ensuring consistency across all touchpoints in the customer journey.
- DoorDash operates a hybrid model to allow our teams the convenience of working from home while adding purposeful time in the office to collaborate with others, foster a team culture, develop careers, and drive a sense of belonging.
- Currently, our employees work in the office at least 2 days per week.
About the Role
The Quality Supervisor plays a key leadership role within the Quality Assurance (QA) team, overseeing the evaluation process that ensures customer interactions meet established service and compliance standards. This position is responsible for guiding and supporting a team of QA auditors, Subject Matter Experts, and Analysts in driving quality initiatives and partnering with cross-functional teams to enhance the overall customer experience.
As a Quality Supervisor, you will monitor team performance, calibrate quality standards, and deliver insights that help shape training programs, agent development, and operational improvements. Your role bridges frontline QA efforts with strategic business goals, ensuring consistency, fairness, and excellence across all customer touchpoints.
Key Contributions:
- Lead and support a team of QA analysts, providing coaching, mentorship, and development opportunities.
- Oversee the end-to-end quality monitoring process, ensuring accuracy, consistency, and timeliness.
- Analyze quality trends, customer feedback, and performance data to identify strengths and areas for improvement.
- Partner with Operations, Training, and Workforce Management to align QA metrics with business priorities.
- Conduct calibration sessions to maintain scoring consistency across all evaluators.
- Prepare and present QA reports, dashboards, and recommendations to leadership.
- Drive continuous improvement initiatives focused on enhancing service quality and customer satisfaction.
You’re excited about this opportunity because you will…
- You should be excited about this role because it puts you at the heart of transforming customer experiences. As a Quality Supervisor, you're not just auditing calls—you’re shaping the voice of the company. You’ll have a direct impact on service excellence by guiding your team, influencing agent performance, and driving improvements that really matter to both the business and the people we serve.
- It’s a chance to lead with purpose – You’ll mentor and develop a team that champions consistency and fairness. Create real change – Your insights influence training, coaching, and operational decisions. Bridge people and performance – You’ll collaborate with leadership, support agents, and cross-functional partners to raise the bar on quality. Grow your career – With exposure to performance data, strategy, and leadership, you’ll build skills that are highly valuable in any direction you want to grow, whether that’s into senior leadership, training, operations, or beyond.
- Make an impact daily – Every call you review, every trend you catch, and every piece of feedback you give contributes to better customer outcomes and stronger team performance. If you’re passionate about people, processes, and performance—and love turning insights into action—this is a role where you can truly thrive.
We’re excited about you because…
Your background and career path clearly show a commitment to delivering on results, developing teams, and quickly identifying opportunities to deliver a better product.
- Bilingual Spanish / English. You can demonstrate fluent communication in two languages, meaning you can speak, listen, read, and write in both languages with ease and accuracy.
- Minimum 2 years of team leadership experience in a contact center environment
- Minimum 3 years of experience in a quality environment
- Exceptional verbal and written skills
- Ability to coach, train, and motivate individuals, and evaluate their work performance
- Excellent problem-solving, Leadership, and Customer Service skills
- Proficient with technology, especially computers, software applications, and phone systems
- Experience working with: Salesforce, ObserveAI, G-Suite, Tableau, Sigma
- Experience working with cross-cultural teams
- Strong leadership and people management skills.
- Deep understanding of contact center operations and quality standards.
- An analytical mindset with the ability to translate data into actionable strategies.
- Excellent communication and interpersonal abilities.
- A passion for coaching, process improvement, and delivering a best-in-class customer experience.
Notice to Applicants for Jobs Located in NYC or Remote Jobs Associated With Office in NYC Only
We use Covey as part of our hiring and/or promotional process for jobs in NYC and certain features may qualify it as an AEDT in NYC. As part of the hiring and/or promotion process, we provide Covey with job requirements and candidate submitted applications. We began using Covey Scout for Inbound from August 21, 2023, through December 21, 2023, and resumed using Covey Scout for Inbound again on June 29, 2024.
The Covey tool has been reviewed by an independent auditor. Results of the audit may be viewed here: Covey
About DoorDash
At DoorDash, our mission to empower local economies shapes how our team members move quickly, learn, and reiterate in order to make impactful decisions that display empathy for our range of users—from Dashers to merchant partners to consumers. We are a technology and logistics company that started by enabling door-to-door delivery, and we are looking for team members who can help us go from a company that is known as the place you order food to a company that people turn to for any and all goods.
DoorDash is growing rapidly and changing constantly, which gives our team members the opportunity to share their unique perspectives, solve new challenges, and own their careers. We're committed to supporting employees’ happiness, healthiness, and overall well-being by providing comprehensive benefits and perks.
Our Commitment to Diversity and Inclusion
We’re committed to growing and empowering a more inclusive community within our company, industry, and cities. That’s why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.
If you need any accommodations, please inform your recruiting contact upon initial connection.
We use Covey as part of our hiring and/or promotional process for jobs in certain locations.
The Covey tool has been reviewed by an independent auditor. Results of the audit may be viewed here: https://getcovey.com/nyc-local-law-144
To request a reasonable accommodation under applicable law or alternate selection process, please inform your recruiting contact upon initial connection.
Ready to apply?
Apply to DoorDash Mexico
Quality Supervisor – CX Operations
Share this job
About the Team
- Our Quality Assurance (QA) team is dedicated to ensuring exceptional customer experiences through consistent evaluation, coaching, and performance improvement. We work behind the scenes to monitor interactions between teammates and our customers, measuring adherence to company policies, communication standards, and service excellence.
- As a collaborative group of detail-oriented professionals, we partner closely with operations, training, and leadership teams to identify trends and highlight opportunities. Our goal is to foster a culture of continuous improvement by providing actionable feedback and insights that empower our agents to deliver service that not only meets but exceeds customer expectations.
- With a strong focus on integrity, accuracy, and teamwork, the QA team plays a critical role in supporting both onshore and offshore operations, ensuring consistency across all touchpoints in the customer journey.
- DoorDash operates a hybrid model to allow our teams the convenience of working from home while adding purposeful time in the office to collaborate with others, foster a team culture, develop careers, and drive a sense of belonging.
- Currently, our employees work in the office at least 2 days per week.
About the Role
The Quality Supervisor plays a key leadership role within the Quality Assurance (QA) team, overseeing the evaluation process that ensures customer interactions meet established service and compliance standards. This position is responsible for guiding and supporting a team of QA auditors, Subject Matter Experts, and Analysts in driving quality initiatives and partnering with cross-functional teams to enhance the overall customer experience.
As a Quality Supervisor, you will monitor team performance, calibrate quality standards, and deliver insights that help shape training programs, agent development, and operational improvements. Your role bridges frontline QA efforts with strategic business goals, ensuring consistency, fairness, and excellence across all customer touchpoints.
Key Contributions:
- Lead and support a team of QA analysts, providing coaching, mentorship, and development opportunities.
- Oversee the end-to-end quality monitoring process, ensuring accuracy, consistency, and timeliness.
- Analyze quality trends, customer feedback, and performance data to identify strengths and areas for improvement.
- Partner with Operations, Training, and Workforce Management to align QA metrics with business priorities.
- Conduct calibration sessions to maintain scoring consistency across all evaluators.
- Prepare and present QA reports, dashboards, and recommendations to leadership.
- Drive continuous improvement initiatives focused on enhancing service quality and customer satisfaction.
You’re excited about this opportunity because you will…
- You should be excited about this role because it puts you at the heart of transforming customer experiences. As a Quality Supervisor, you're not just auditing calls—you’re shaping the voice of the company. You’ll have a direct impact on service excellence by guiding your team, influencing agent performance, and driving improvements that really matter to both the business and the people we serve.
- It’s a chance to lead with purpose – You’ll mentor and develop a team that champions consistency and fairness. Create real change – Your insights influence training, coaching, and operational decisions. Bridge people and performance – You’ll collaborate with leadership, support agents, and cross-functional partners to raise the bar on quality. Grow your career – With exposure to performance data, strategy, and leadership, you’ll build skills that are highly valuable in any direction you want to grow, whether that’s into senior leadership, training, operations, or beyond.
- Make an impact daily – Every call you review, every trend you catch, and every piece of feedback you give contributes to better customer outcomes and stronger team performance. If you’re passionate about people, processes, and performance—and love turning insights into action—this is a role where you can truly thrive.
We’re excited about you because…
Your background and career path clearly show a commitment to delivering on results, developing teams, and quickly identifying opportunities to deliver a better product.
- Bilingual Spanish / English. You can demonstrate fluent communication in two languages, meaning you can speak, listen, read, and write in both languages with ease and accuracy.
- Minimum 2 years of team leadership experience in a contact center environment
- Minimum 3 years of experience in a quality environment
- Exceptional verbal and written skills
- Ability to coach, train, and motivate individuals, and evaluate their work performance
- Excellent problem-solving, Leadership, and Customer Service skills
- Proficient with technology, especially computers, software applications, and phone systems
- Experience working with: Salesforce, ObserveAI, G-Suite, Tableau, Sigma
- Experience working with cross-cultural teams
- Strong leadership and people management skills.
- Deep understanding of contact center operations and quality standards.
- An analytical mindset with the ability to translate data into actionable strategies.
- Excellent communication and interpersonal abilities.
- A passion for coaching, process improvement, and delivering a best-in-class customer experience.
Notice to Applicants for Jobs Located in NYC or Remote Jobs Associated With Office in NYC Only
We use Covey as part of our hiring and/or promotional process for jobs in NYC and certain features may qualify it as an AEDT in NYC. As part of the hiring and/or promotion process, we provide Covey with job requirements and candidate submitted applications. We began using Covey Scout for Inbound from August 21, 2023, through December 21, 2023, and resumed using Covey Scout for Inbound again on June 29, 2024.
The Covey tool has been reviewed by an independent auditor. Results of the audit may be viewed here: Covey
About DoorDash
At DoorDash, our mission to empower local economies shapes how our team members move quickly, learn, and reiterate in order to make impactful decisions that display empathy for our range of users—from Dashers to merchant partners to consumers. We are a technology and logistics company that started by enabling door-to-door delivery, and we are looking for team members who can help us go from a company that is known as the place you order food to a company that people turn to for any and all goods.
DoorDash is growing rapidly and changing constantly, which gives our team members the opportunity to share their unique perspectives, solve new challenges, and own their careers. We're committed to supporting employees’ happiness, healthiness, and overall well-being by providing comprehensive benefits and perks.
Our Commitment to Diversity and Inclusion
We’re committed to growing and empowering a more inclusive community within our company, industry, and cities. That’s why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.
If you need any accommodations, please inform your recruiting contact upon initial connection.
We use Covey as part of our hiring and/or promotional process for jobs in certain locations.
The Covey tool has been reviewed by an independent auditor. Results of the audit may be viewed here: https://getcovey.com/nyc-local-law-144
To request a reasonable accommodation under applicable law or alternate selection process, please inform your recruiting contact upon initial connection.
Ready to apply?
Apply to DoorDash Mexico
Scale’s Robotics business is rapidly expanding, supporting customers building physical AI. This position will be a key contributor in working to build out Scale’s data factory in Mexico and in supporting robotics data collection. This is a first of its kind role at Scale and you will have the opportunity to advance Scale’s robotics offerings.
You will:
- Partner with cross-functional stakeholders to bring up new robots and productionize the maintenance of robots and collection hardware.
- Play a critical role in supporting the day-to-day operations of the factory by bringing up and maintaining robots and collection hardware.
- Provide technical support for data collection operations.
- Manage physical inventory, maintain equipment, and coordinate logistics.
- Become a subject matter expert on all capabilities of the robotics platforms deployed in the factory.
- Develop technical domain expertise in areas of 2D and 3D imaging and annotation, multi-sensor fusion and calibration, GPS/INS navigation systems, computer vision, and other autonomy-adjacent concepts.
You have:
- Academic (Bachelors/Licenciatura) or industry experience - Engineering background - preferably in Computer Science, Mathematics, or other Engineering fields.
- 2+ years of experience developing with Python, C++, Java and/or other scripting languages.
- 1-3 years of experience in hardware labs or a manufacturing environment.
- Experience managing risk and operating robots safely.
- Strong project management and interpersonal skills, high attention to detail, and a strong sense of ownership.
- High level of comfort communicating effectively across internal and external organizations.
Nice to have:
- Hands-on experience in Robotics, AI, and/or Computer Vision.
- Intellectual curiosity, empathy, and ability to operate with a high degree of autonomy.
- Experience building and/or maintaining lab networks and data pipelines.
- Experience running large-scale data collection and controlled experiments
- Experience building out facilities.
- Experience in logistics.
PLEASE NOTE: Our policy requires a 90-day waiting period before reconsidering candidates for the same role. This allows us to ensure a fair and thorough evaluation of all applicants.
About Us:
At Scale, our mission is to develop reliable AI systems for the world's most important decisions. Our products provide the high-quality data and full-stack technologies that power the world's leading models, and help enterprises and governments build, deploy, and oversee AI applications that deliver real impact. We work closely with industry leaders like Meta, Cisco, DLA Piper, Mayo Clinic, Time Inc., the Government of Qatar, and U.S. government agencies including the Army and Air Force. We are expanding our team to accelerate the development of AI applications.
We believe that everyone should be able to bring their whole selves to work, which is why we are proud to be an inclusive and equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability status, gender identity or Veteran status.
We are committed to working with and providing reasonable accommodations to applicants with physical and mental disabilities. If you need assistance and/or a reasonable accommodation in the application or recruiting process due to a disability, please contact us at accommodations@scale.com. Please see the United States Department of Labor's Know Your Rights poster for additional information.
We comply with the United States Department of Labor's Pay Transparency provision.
PLEASE NOTE: We collect, retain and use personal data for our professional business purposes, including notifying you of job opportunities that may be of interest and sharing with our affiliates. We limit the personal data we collect to that which we believe is appropriate and necessary to manage applicants’ needs, provide our services, and comply with applicable laws. Any information we collect in connection with your application will be treated in accordance with our internal policies and programs designed to protect personal data. Please see our privacy policy for additional information.
Ready to apply?
Apply to Scale AI
Order Management Coordinator
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About Us
SharkNinja is a global product design and technology company, with a diversified portfolio of 5-star rated lifestyle solutions that positively impact people’s lives in homes around the world. Powered by two trusted, global brands, Shark and Ninja, the company has a proven track record of bringing disruptive innovation to market and developing one consumer product after another has allowed SharkNinja to enter multiple product categories, driving significant growth and market share gains. Headquartered in Needham, Massachusetts with more than 4,100 associates, the company’s products are sold at key retailers, online and offline, and through distributors around the world.
Position Overview:
SharkNinja is the maker of class-leading Shark® vacuums and the innovative line of Ninja® kitchen appliances. As the business is enjoying rapid expansion, we are looking for an Order Management Coordinator to join the team and help deliver five-star products and services to consumers and retail partners.
The incumbent will be responsible for assisting with all aspects of SharkNinja’s order management process, providing customer service to our retailers and internal stakeholders, working with 3PLs and transport carriers, as well as performing general administrative tasks. The Order Management Coordinator will focus primarily on the accurate processing of customer orders for SharkNinja’s major retailers in meeting and exceeding defined objectives in support of Retail Execution Lifecycle and Perfect Order Execution. They will also work very closely with Finance and Sales to review, research, and assist in corrective actions associated with retailer chargebacks. The Order Management Coordinator is a valuable member of the team who exceeds customer service standards and brings forward issues and ideas for improvement. He / she is an advocate for the customer and customer experience. Fluent in both English and Spanish.
Key Duties / Responsibilities:
• Process all orders to send to the distribution facility for timely processing and delivery
• Verify inventory availabilities and understand allocation
• Collaborate with logistics: routing orders via EDI or Retailer portals
• Pro-actively open-order files by account indicating current routing issues & actions
• Weekly review of results with department lead and sales teams
• Actively work to achieve on-time delivery metrics (OTIF)
• Escalate issues and identify solutions
• Research compliance related deductions/errors and participate in cross-functional efforts to implement corrective actions
• Assist in the review and research of all disputes rejected claims to determine next steps
Attributes and Skills:
• Strong attention to detail and accuracy
• Ability to work autonomously
• Excel skills - intermediate level or above
• Strong problem solving and analytical skills
• Ability to work well under pressure in a fast-paced environment
• Well organized and able to multi-task
• Strong communication skills
• Ability to work well within a team environment
• Focused on the outcome for the team and company
Preferred Education and Experience
• University degree in business, logistics or supply chain management preferred
• 2+ years of experience in a customer service or account management role
• 2+ Years of experience with Retail Majors in a B2B capacity
Business English and Spanish level is a must.
Location: Mexico City- Santa Fe Region
Hybrid: 3 days a week in office
Our Culture
At SharkNinja, we don’t just raise the bar—we push past it every single day. Our Outrageously Extraordinary mindset drives us to tackle the impossible, push boundaries, and deliver results that others only dream of. If you thrive on breaking out of your swim lane, you’ll be right at home.
What We Offer
We offer competitive health insurance, retirement plans, paid time off, employee stock purchase options, wellness programs, SharkNinja product discounts, and more. We empower your personal and professional growth with high impact Learning Programs featuring bold voices redefining what’s possible. When you join, you’re not just part of a company—you’re part of an outrageously extraordinary community. Together, we won’t just launch products—we’ll disrupt entire markets.
At SharkNinja, Diversity, Equity, and Inclusion are vital to our global success. Valuing each unique voice and blending all of our diverse skills strengthens SharkNinja’s innovation every day. We support ALL associates in bringing their authentic selves to work, making an impact, and having the opportunity for career acceleration. With help from our leadership, associates, and our community, we aim to have equity be a key component of the SharkNinja DNA.
Learn more about us:
Life At SharkNinja
Outrageously Extraordinary
SharkNinja Candidate Privacy Notice
-
For candidates based in all regions, please refer to this Candidate Privacy Notice.
-
For candidates based in China, please refer to this Candidate Privacy Notice.
-
For candidates based in Vietnam, please refer to this Candidate Privacy Notice.
We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, disability, or any other class protected by legislation, and local law. SharkNinja will consider reasonable accommodations consistent with legislation, and local law. If you require a reasonable accommodation to participate in the job application or interview process, please contact SharkNinja People & Culture at accommodations@sharkninja.com
Ready to apply?
Apply to SharkNinja
Manager, Mexico DC Operations
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About Us
SharkNinja is a global product design and technology company, with a diversified portfolio of 5-star rated lifestyle solutions that positively impact people’s lives in homes around the world. Powered by two trusted, global brands, Shark and Ninja, the company has a proven track record of bringing disruptive innovation to market and developing one consumer product after another has allowed SharkNinja to enter multiple product categories, driving significant growth and market share gains. Headquartered in Needham, Massachusetts with more than 4,100 associates, the company’s products are sold at key retailers, online and offline, and through distributors around the world.
Title: Manager, Mexico DC Operations
Reports to: Vice President, Americas Logistics
Location: Mexico City, Mexico/Hybrid
COMPANY BACKGROUND/CULTURE
SharkNinja is a relentless innovator in the housewares industry because they sweat the details. They obsess about consumer satisfaction. They build up their company by building up their people. They seize opportunities—individually and collectively—to be competitive with our products and attract the most talented people in the world.
Through an unrelenting focus on solving for consumer’s pain points, SharkNinja has built a loyal and passionate following that continues to garner 5-star ratings on their products.
It’s that unwavering consumer focus that has enabled Shark to become one of the top brands in vacuum cleaners, and for Ninja to become one of the market leaders in the kitchen category.
For more information about SharkNinja, please visit us at: www.sharkninja.com
KEY RESPONSIBILITIES
The Manager for Mexico DC Operations is a critical member of the Operations team and owner of the 3PL relationships, execution, P&L, future strategy and results. This individual will be responsible for developing and implementing strategies that will deliver extraordinary service to our consumers, while improving cost structures and driving growth. Additionally, this leader will embody and drive the “maniacally eliminate inefficiencies” objective and mindset. The Manager Mexico DC Operations will leverage a relentless desire to win and drive continuous improvement ethos that seeks the best solution in order to deliver the world-class results that SharkNinja has consistently generated over the last decade.
Specifically, the Manager US DC Operations will:
- Drive improvement in customer experience associated with SharkNinja B2B and D2C
- Drive improvement in warehousing, KPI’s, handling costs, performance, and customer satisfaction levels across the US.
- Develop and execute warehousing, IB and OB capacity models, and shipping strategies in alignment with sales & marketing strategies and growth plans.
- Build and maintain partnerships with 3PL teams and carriers to drive customer satisfaction, deliver on growth and drive continuous improvement.
- Improve quarterly business reviews with all 3rd party providers.
- Define and deliver against key metrics for warehousing, fulfillment and shipping.
- Be accountable for Mexico DC Operations spend, processes, initiatives, and results.
- Partner with leaders in other regions to share best practices and drive overall global improvement in DC operations
- Take on additional logistics or operations projects as requested (e.g. D2C fulfillment, IB Transportation, light manufacturing).
PROFESSIONAL EXPERIENCE/QUALIFICATIONS
The ideal candidate will be a dynamic leader with extensive multi-site, proven experience in organizations known for world-class capabilities and will posses a demonstrated track record of success in driving a high satisfaction customer experience. This leader must be a proactive, action-oriented leader with the ability to quickly solve complex problems. Most importantly, this individual must balance the strategic and hands-on requirements of this position with a flexible working style and a proven ability to influence key internal and external stakeholders.
Ideally, this leader will bring:
- Demonstrated functional knowledge and experience in all aspects of DC Operations, leading multiple sites with the ability to work cross functionally.
- Experience in developing a strategic plan for DC Operations that aligns with the corporate strategies and the ability to clearly articulate such a vision.
- Successful track record building DC networks and implementing processes for a rapidly growing company.
- Proven experience in onboarding new 3PL’s and/or standing up new distribution locations.
- Proven experience in using data (KPIs) in a measurable way to achieve specific strategic results that are relevant to the organization. The ideal candidate will have strong analytical skills to develop, measure and improve key performance indicators.
- Experience in programs such as Lean, Six Sigma or other continuous improvement practices and the ability to employ them in the fulfillment environment.
- Experience with Food Grade, Hazardous Materials / Dangerous Goods regulations and compliance.
- Successful track record in working with and through 3rd party fulfillment and shipping providers to drive operational improvement/efficiency and reduce cost.
- Experience with FTL (full truck load) and LTL (less than truck load) prepaid freight solutions and domestic Mexico Small Parcel Network.
- An entrepreneurial spirit and comfort working in a dynamic, fun, fast-paced environment.
- A team oriented and collaborative approach. Proven results building effective long-term relationships at all levels, internally and externally, and go the extra mile for consumers.
- Ability to communicate for impact, communicating proactively and transparently, listening actively, and speaking respectfully.
- Operate with a strong work ethic and an unrelenting resolve to follow through and meet commitments.
- A demonstrated willingness to learn, roll-up their sleeves and set an example as a “doer.”
- Experience in a private equity sponsored business is a decided plus.
- Experience in Procurement is a decided plus.
EDUCATION & EXPERIENCE
- Bachelor’s Degree in Distribution Management, Supply Chain Management, Engineering or equivalent is required
- Master’s Degree in Business Administration or technical discipline, while not required, is a plus.
- Minimum 7 years of experience retail distribution experience.
OTHER REQUIREMENTS
- Travel Required to local Mexico DCs - up to 75%
- Flexible work schedule to accommodate virtual meetings with other regions
Our Culture
At SharkNinja, we don’t just raise the bar—we push past it every single day. Our Outrageously Extraordinary mindset drives us to tackle the impossible, push boundaries, and deliver results that others only dream of. If you thrive on breaking out of your swim lane, you’ll be right at home.
What We Offer
We offer competitive health insurance, retirement plans, paid time off, employee stock purchase options, wellness programs, SharkNinja product discounts, and more. We empower your personal and professional growth with high impact Learning Programs featuring bold voices redefining what’s possible. When you join, you’re not just part of a company—you’re part of an outrageously extraordinary community. Together, we won’t just launch products—we’ll disrupt entire markets.
At SharkNinja, Diversity, Equity, and Inclusion are vital to our global success. Valuing each unique voice and blending all of our diverse skills strengthens SharkNinja’s innovation every day. We support ALL associates in bringing their authentic selves to work, making an impact, and having the opportunity for career acceleration. With help from our leadership, associates, and our community, we aim to have equity be a key component of the SharkNinja DNA.
Learn more about us:
Life At SharkNinja
Outrageously Extraordinary
SharkNinja Candidate Privacy Notice
-
For candidates based in all regions, please refer to this Candidate Privacy Notice.
-
For candidates based in China, please refer to this Candidate Privacy Notice.
-
For candidates based in Vietnam, please refer to this Candidate Privacy Notice.
We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, disability, or any other class protected by legislation, and local law. SharkNinja will consider reasonable accommodations consistent with legislation, and local law. If you require a reasonable accommodation to participate in the job application or interview process, please contact SharkNinja People & Culture at accommodations@sharkninja.com
Ready to apply?
Apply to SharkNinja
OUR COMPANY:
EOS IT Solutions is a Global Technology and Logistics company, providing Collaboration and Business IT Support services to some of the world’s largest industry leaders, delivering forward-thinking solutions based on multi-domain architecture. Customer satisfaction and commitment to superior quality of service are our top business priorities, along with investing in and supporting our partners and employees.
We are a true International IT provider and are proud to deliver our services through global simplicity with trusted transparency.
WHAT YOU WILL DO:
As a Helpdesk Specialist, you will play a crucial role in ensuring the smooth and efficient operation of our organization's information technology infrastructure, with a strong and required focus on macOS support. You will be responsible for providing hands-on technical support to internal and external stakeholders, resolving issues promptly, and maintaining a high level of customer satisfaction. Your expertise supporting macOS devices at both the OS and hardware level is essential to success in this role and will directly contribute to the effectiveness of the Global Service Desk (GSD) and the company as a whole.
This role is 100% onsite in Mexico City, MX.
KEY RESPONSIBILITIES:
- Serve as the first point of contact for Global Service Desk (GSD) support via ITSM tools, Slack channels, and in‑office walk‑ups
- Manage the laptop replacement queue, primarily supporting MacBook devices
- Provide hands-on troubleshooting and user support for macOS hardware, operating system, and applications
- Perform MacBook imaging, setup, rebuilds, and OS installs for new and existing employees
- Execute macOS recovery and restore workflows for both Intel-based and Apple Silicon (M1/M2/M3) MacBooks, including use of Apple Configurator 2 where required
- Monitor and action assigned Jira/ITHELP queues and follow standard escalation and ticket-handling procedures
- Provision and deprovision software and access within role-based constraints
- Administer Slack and Google Workspace (within role access limits)
- Maintain assigned office workstations for peripheral testing, hardware swaps, and technical readiness
- Adhere to documented SOPs, security standards, and company IT policies
- Provide additional IT/helpdesk support as needed
REQUIRED CRITERIA:
- 3–6+ years of experience in a Helpdesk, Desktop Support, or Technical Support role
- Strong, hands-on macOS experience is REQUIRED
- Proven ability to support macOS in an enterprise environment, including:
- Clear understanding of Intel vs. Apple Silicon Mac architecture
- Experience performing OS recovery, restores, and device rebuilds on both platforms
- Familiarity with Apple Configurator 2, DFU mode, and Apple Silicon restore processes
- Experience supporting laptop hardware, and endpoint applications
- Strong problem-solving skills and a customer-focused approach
- Ability to communicate clearly and professionally in a corporate environment
- Ability to work independently and collaboratively in a fast-paced support environment
- Familiarity with ITSM tools and ticketing systems (Jira preferred)
- Technical certification or Bachelor’s degree in an IT-related field preferred
The EOS pay range for this job is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, experience, education, knowledge, skills, and abilities, as well as internal equity, market data, or other laws.
EOS is committed to creating a diverse and inclusive work environment and is proud to be an equal opportunity employer. We invite you to consider opportunities at EOS regardless of your gender; gender identity; gender reassignment; age; religious or similar philosophical belief; race; national origin; political opinion; sexual orientation; disability; marital or civil partnership status or other non-merit factor.
#LI-AM1
#Onsite
#INDHP
Ready to apply?
Apply to EOS
OUR COMPANY:
EOS IT Solutions is a Global Technology and Logistics company, providing Collaboration and Business IT Support services to some of the world’s largest industry leaders, delivering forward-thinking solutions based on multi-domain architecture. Customer satisfaction and commitment to superior quality of service are our top business priorities, along with investing in and supporting our partners and employees.
We are a true International IT provider and are proud to deliver our services through global simplicity with trusted transparency.
WHAT YOU WILL DO:
As a Helpdesk Specialist, you will play a crucial role in ensuring the smooth and efficient operation of our organization's information technology infrastructure, with a strong and required focus on macOS support. You will be responsible for providing hands-on technical support to internal and external stakeholders, resolving issues promptly, and maintaining a high level of customer satisfaction. Your expertise supporting macOS devices at both the OS and hardware level is essential to success in this role and will directly contribute to the effectiveness of the Global Service Desk (GSD) and the company as a whole.
This role is 100% onsite in Mexico City, MX.
KEY RESPONSIBILITIES:
- Serve as the first point of contact for Global Service Desk (GSD) support via ITSM tools, Slack channels, and in‑office walk‑ups
- Manage the laptop replacement queue, primarily supporting MacBook devices
- Provide hands-on troubleshooting and user support for macOS hardware, operating system, and applications
- Perform MacBook imaging, setup, rebuilds, and OS installs for new and existing employees
- Execute macOS recovery and restore workflows for both Intel-based and Apple Silicon (M1/M2/M3) MacBooks, including use of Apple Configurator 2 where required
- Monitor and action assigned Jira/ITHELP queues and follow standard escalation and ticket-handling procedures
- Provision and deprovision software and access within role-based constraints
- Administer Slack and Google Workspace (within role access limits)
- Maintain assigned office workstations for peripheral testing, hardware swaps, and technical readiness
- Adhere to documented SOPs, security standards, and company IT policies
- Provide additional IT/helpdesk support as needed
REQUIRED CRITERIA:
- 3–6+ years of experience in a Helpdesk, Desktop Support, or Technical Support role
- Strong, hands-on macOS experience is REQUIRED
- Proven ability to support macOS in an enterprise environment, including:
- Clear understanding of Intel vs. Apple Silicon Mac architecture
- Experience performing OS recovery, restores, and device rebuilds on both platforms
- Familiarity with Apple Configurator 2, DFU mode, and Apple Silicon restore processes
- Experience supporting laptop hardware, and endpoint applications
- Strong problem-solving skills and a customer-focused approach
- Ability to communicate clearly and professionally in a corporate environment
- Ability to work independently and collaboratively in a fast-paced support environment
- Familiarity with ITSM tools and ticketing systems (Jira preferred)
- Technical certification or Bachelor’s degree in an IT-related field preferred
The EOS pay range for this job is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, experience, education, knowledge, skills, and abilities, as well as internal equity, market data, or other laws.
EOS is committed to creating a diverse and inclusive work environment and is proud to be an equal opportunity employer. We invite you to consider opportunities at EOS regardless of your gender; gender identity; gender reassignment; age; religious or similar philosophical belief; race; national origin; political opinion; sexual orientation; disability; marital or civil partnership status or other non-merit factor.
#LI-AM1
#Onsite
#INDHP
Ready to apply?
Apply to EOS
Luxury Onboarding Account Specialist - CDXM
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About the Team
Our Merchant Services team lies at the heart and soul of DoorDash, ensuring that we set all our merchants up for success by providing a seamless onboarding, menu, and photo experience. As DoorDash grows in scale and scope of offering, the strength of our merchant services engine must grow with it.
About the Role
We are looking for a Premium Account Specialist (Premium Onboarding Partner) to partner with our highest-value merchants to provide a best-in-class Merchant onboarding experience at DoorDash. As a Premium Account Specialist, you will play a crucial role within the Merchant Services team by providing our merchants with direct contact for all of their onboarding activities & needs. You will build long-lasting relationships with our Merchants through excellent customer service and strategic problem-solving. Not only will you partner with our Merchants, but you will also work with Account Owners and own a book of business as their onboarding contact. You will be a part of a new program to shape support as a differentiator in the marketplace through high-quality, white-glove service.
You’re excited about this opportunity because you will…
- Leverage a proactive approach to Merchant onboarding success by anticipating issues, strategizing on solutions, and recommending specific actions to your cross-functional partners and Mx to ensure a defect-free onboarding
- Work directly with Merchants daily, helping to ensure flawless onboarding experiences
- Build relationships with Merchants by serving as a Single Point of Contact for all Merchant onboarding related concerns
- Promote retention and overall Merchant success by providing an unprecedented first impression of DoorDash’s service
- Prioritize and escalate issues in partnership with our teams
- Develop expertise in how DoorDash's systems and resources work and how to use them to promote positive outcomes for our Merchants
- Provide a best-in-class service experience to Merchants
We’re excited about you because…
- You have 2 years of experience with account management, customer support, hospitality, or in related field
- Previous industry experience
- College degree or equivalent experience
- Qualifications include Salesforce (or other CRM software), Microsoft Suite and G SuiteProficiency in Excel (can perform complex functions)
- Experience providing advisory and partnership-level support through both proactive and reactive interactions with customers
- Experience advocating for customer experience within a team or initiative
- You have experience in an account management or customer service role--you love helping people
- You excel at building relationshipsYou excel at determining prioritization
Notice to Applicants for Jobs Located in NYC or Remote Jobs Associated With Office in NYC Only
We use Covey as part of our hiring and/or promotional process for jobs in NYC and certain features may qualify it as an AEDT in NYC. As part of the hiring and/or promotion process, we provide Covey with job requirements and candidate submitted applications. We began using Covey Scout for Inbound from August 21, 2023, through December 21, 2023, and resumed using Covey Scout for Inbound again on June 29, 2024.
The Covey tool has been reviewed by an independent auditor. Results of the audit may be viewed here: Covey
About DoorDash
At DoorDash, our mission to empower local economies shapes how our team members move quickly, learn, and reiterate in order to make impactful decisions that display empathy for our range of users—from Dashers to merchant partners to consumers. We are a technology and logistics company that started by enabling door-to-door delivery, and we are looking for team members who can help us go from a company that is known as the place you order food to a company that people turn to for any and all goods.
DoorDash is growing rapidly and changing constantly, which gives our team members the opportunity to share their unique perspectives, solve new challenges, and own their careers. We're committed to supporting employees’ happiness, healthiness, and overall well-being by providing comprehensive benefits and perks.
Our Commitment to Diversity and Inclusion
We’re committed to growing and empowering a more inclusive community within our company, industry, and cities. That’s why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.
If you need any accommodations, please inform your recruiting contact upon initial connection.
We use Covey as part of our hiring and/or promotional process for jobs in certain locations.
The Covey tool has been reviewed by an independent auditor. Results of the audit may be viewed here: https://getcovey.com/nyc-local-law-144
To request a reasonable accommodation under applicable law or alternate selection process, please inform your recruiting contact upon initial connection.
Ready to apply?
Apply to DoorDash Mexico
Premium Onboarding Partner (POP) - CDXM
Share this job
About the Team
Our Merchant Services team lies at the heart and soul of DoorDash, ensuring that we set all our merchants up for success by providing a seamless onboarding, menu, and photo experience. As DoorDash grows in scale and scope of offering, the strength of our merchant services engine must grow with it.
About the Role
We are looking for a Premium Onboarding Partner (POP) to partner with our highest-value merchants to provide a best-in-class Merchant onboarding experience at DoorDash. As a Premium Onboarding Partner, you will play a crucial role within the Merchant Services team by providing our merchants with direct contact for all of their onboarding activities & needs. You will build long-lasting relationships with our Merchants through excellent customer service and strategic problem-solving. Not only will you partner with our Merchants, but you will also work with Account Owners and own a book of business as their onboarding contact. You will be a part of a new program to shape support as a differentiator in the marketplace through high-quality, white-glove service.
You’re excited about this opportunity because you will…
- Leverage a proactive approach to Merchant onboarding success by anticipating issues, strategizing on solutions, and recommending specific actions to your cross-functional partners and Mx to ensure a defect-free onboarding
- Work directly with Merchants daily, helping to ensure flawless onboarding experiences
- Build relationships with Merchants by serving as a Single Point of Contact for all Merchant onboarding related concerns
- Promote retention and overall Merchant success by providing an unprecedented first impression of DoorDash’s service
- Prioritize and escalate issues in partnership with our teams
- Develop expertise in how DoorDash's systems and resources work and how to use them to promote positive outcomes for our Merchants
- Provide a best-in-class service experience to Merchants
We’re excited about you because…
- You have 2 years of experience with account management, customer support, hospitality, or in related field
- Previous industry experience
- College degree or equivalent experience
- Qualifications include Salesforce (or other CRM software), Microsoft Suite and G SuiteProficiency in Excel (can perform complex functions)
- Experience providing advisory and partnership-level support through both proactive and reactive interactions with customers
- Experience advocating for customer experience within a team or initiative
- You have experience in an account management or customer service role--you love helping people
- You excel at building relationshipsYou excel at determining prioritization
Notice to Applicants for Jobs Located in NYC or Remote Jobs Associated With Office in NYC Only
We use Covey as part of our hiring and/or promotional process for jobs in NYC and certain features may qualify it as an AEDT in NYC. As part of the hiring and/or promotion process, we provide Covey with job requirements and candidate submitted applications. We began using Covey Scout for Inbound from August 21, 2023, through December 21, 2023, and resumed using Covey Scout for Inbound again on June 29, 2024.
The Covey tool has been reviewed by an independent auditor. Results of the audit may be viewed here: Covey
About DoorDash
At DoorDash, our mission to empower local economies shapes how our team members move quickly, learn, and reiterate in order to make impactful decisions that display empathy for our range of users—from Dashers to merchant partners to consumers. We are a technology and logistics company that started by enabling door-to-door delivery, and we are looking for team members who can help us go from a company that is known as the place you order food to a company that people turn to for any and all goods.
DoorDash is growing rapidly and changing constantly, which gives our team members the opportunity to share their unique perspectives, solve new challenges, and own their careers. We're committed to supporting employees’ happiness, healthiness, and overall well-being by providing comprehensive benefits and perks.
Our Commitment to Diversity and Inclusion
We’re committed to growing and empowering a more inclusive community within our company, industry, and cities. That’s why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.
If you need any accommodations, please inform your recruiting contact upon initial connection.
We use Covey as part of our hiring and/or promotional process for jobs in certain locations.
The Covey tool has been reviewed by an independent auditor. Results of the audit may be viewed here: https://getcovey.com/nyc-local-law-144
To request a reasonable accommodation under applicable law or alternate selection process, please inform your recruiting contact upon initial connection.
Ready to apply?
Apply to DoorDash Mexico
Senior Restaurant Onboarding Specialist - CDXM
Share this job
About the Team
Our Merchant Services team lies at the heart and soul of DoorDash, ensuring that we set all our merchants up for success by providing a seamless onboarding, menu, and photo experience. As DoorDash grows in scale and scope of offering, the strength of our merchant services engine must grow with it.
About the Role
We are looking for a Senior Restaurant Onboarding Specialist (Premium Onboarding Partner) to partner with our highest-value merchants to provide a best-in-class Merchant onboarding experience at DoorDash. As a Senior Restaurant Onboarding Specialist, you will play a crucial role within the Merchant Services team by providing our merchants with direct contact for all of their onboarding activities & needs. You will build long-lasting relationships with our Merchants through excellent customer service and strategic problem-solving. Not only will you partner with our Merchants, but you will also work with Account Owners and own a book of business as their onboarding contact. You will be a part of a new program to shape support as a differentiator in the marketplace through high-quality, white-glove service.
You’re excited about this opportunity because you will…
- Leverage a proactive approach to Merchant onboarding success by anticipating issues, strategizing on solutions, and recommending specific actions to your cross-functional partners and Mx to ensure a defect-free onboarding
- Work directly with Merchants daily, helping to ensure flawless onboarding experiences
- Build relationships with Merchants by serving as a Single Point of Contact for all Merchant onboarding related concerns
- Promote retention and overall Merchant success by providing an unprecedented first impression of DoorDash’s service
- Prioritize and escalate issues in partnership with our teams
- Develop expertise in how DoorDash's systems and resources work and how to use them to promote positive outcomes for our Merchants
- Provide a best-in-class service experience to Merchants
We’re excited about you because…
- You have 2 years of experience with account management, customer support, hospitality, or in related field
- Previous industry experience
- College degree or equivalent experience
- Qualifications include Salesforce (or other CRM software), Microsoft Suite and G SuiteProficiency in Excel (can perform complex functions)
- Experience providing advisory and partnership-level support through both proactive and reactive interactions with customers
- Experience advocating for customer experience within a team or initiative
- You have experience in an account management or customer service role--you love helping people
- You excel at building relationshipsYou excel at determining prioritization
Notice to Applicants for Jobs Located in NYC or Remote Jobs Associated With Office in NYC Only
We use Covey as part of our hiring and/or promotional process for jobs in NYC and certain features may qualify it as an AEDT in NYC. As part of the hiring and/or promotion process, we provide Covey with job requirements and candidate submitted applications. We began using Covey Scout for Inbound from August 21, 2023, through December 21, 2023, and resumed using Covey Scout for Inbound again on June 29, 2024.
The Covey tool has been reviewed by an independent auditor. Results of the audit may be viewed here: Covey
About DoorDash
At DoorDash, our mission to empower local economies shapes how our team members move quickly, learn, and reiterate in order to make impactful decisions that display empathy for our range of users—from Dashers to merchant partners to consumers. We are a technology and logistics company that started by enabling door-to-door delivery, and we are looking for team members who can help us go from a company that is known as the place you order food to a company that people turn to for any and all goods.
DoorDash is growing rapidly and changing constantly, which gives our team members the opportunity to share their unique perspectives, solve new challenges, and own their careers. We're committed to supporting employees’ happiness, healthiness, and overall well-being by providing comprehensive benefits and perks.
Our Commitment to Diversity and Inclusion
We’re committed to growing and empowering a more inclusive community within our company, industry, and cities. That’s why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.
If you need any accommodations, please inform your recruiting contact upon initial connection.
We use Covey as part of our hiring and/or promotional process for jobs in certain locations.
The Covey tool has been reviewed by an independent auditor. Results of the audit may be viewed here: https://getcovey.com/nyc-local-law-144
To request a reasonable accommodation under applicable law or alternate selection process, please inform your recruiting contact upon initial connection.
Ready to apply?
Apply to DoorDash Mexico
Premium Account Specialist - CDXM
Share this job
About the Team
Our Merchant Services team lies at the heart and soul of DoorDash, ensuring that we set all our merchants up for success by providing a seamless onboarding, menu, and photo experience. As DoorDash grows in scale and scope of offering, the strength of our merchant services engine must grow with it.
About the Role
We are looking for a Premium Account Specialist (Premium Onboarding Partner) to partner with our highest-value merchants to provide a best-in-class Merchant onboarding experience at DoorDash. As a Premium Account Specialist, you will play a crucial role within the Merchant Services team by providing our merchants with direct contact for all of their onboarding activities & needs. You will build long-lasting relationships with our Merchants through excellent customer service and strategic problem-solving. Not only will you partner with our Merchants, but you will also work with Account Owners and own a book of business as their onboarding contact. You will be a part of a new program to shape support as a differentiator in the marketplace through high-quality, white-glove service.
You’re excited about this opportunity because you will…
- Leverage a proactive approach to Merchant onboarding success by anticipating issues, strategizing on solutions, and recommending specific actions to your cross-functional partners and Mx to ensure a defect-free onboarding
- Work directly with Merchants daily, helping to ensure flawless onboarding experiences
- Build relationships with Merchants by serving as a Single Point of Contact for all Merchant onboarding related concerns
- Promote retention and overall Merchant success by providing an unprecedented first impression of DoorDash’s service
- Prioritize and escalate issues in partnership with our teams
- Develop expertise in how DoorDash's systems and resources work and how to use them to promote positive outcomes for our Merchants
- Provide a best-in-class service experience to Merchants
We’re excited about you because…
- You have 2 years of experience with account management, customer support, hospitality, or in related field
- Previous industry experience
- College degree or equivalent experience
- Qualifications include Salesforce (or other CRM software), Microsoft Suite and G SuiteProficiency in Excel (can perform complex functions)
- Experience providing advisory and partnership-level support through both proactive and reactive interactions with customers
- Experience advocating for customer experience within a team or initiative
- You have experience in an account management or customer service role--you love helping people
- You excel at building relationshipsYou excel at determining prioritization
Notice to Applicants for Jobs Located in NYC or Remote Jobs Associated With Office in NYC Only
We use Covey as part of our hiring and/or promotional process for jobs in NYC and certain features may qualify it as an AEDT in NYC. As part of the hiring and/or promotion process, we provide Covey with job requirements and candidate submitted applications. We began using Covey Scout for Inbound from August 21, 2023, through December 21, 2023, and resumed using Covey Scout for Inbound again on June 29, 2024.
The Covey tool has been reviewed by an independent auditor. Results of the audit may be viewed here: Covey
About DoorDash
At DoorDash, our mission to empower local economies shapes how our team members move quickly, learn, and reiterate in order to make impactful decisions that display empathy for our range of users—from Dashers to merchant partners to consumers. We are a technology and logistics company that started by enabling door-to-door delivery, and we are looking for team members who can help us go from a company that is known as the place you order food to a company that people turn to for any and all goods.
DoorDash is growing rapidly and changing constantly, which gives our team members the opportunity to share their unique perspectives, solve new challenges, and own their careers. We're committed to supporting employees’ happiness, healthiness, and overall well-being by providing comprehensive benefits and perks.
Our Commitment to Diversity and Inclusion
We’re committed to growing and empowering a more inclusive community within our company, industry, and cities. That’s why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.
If you need any accommodations, please inform your recruiting contact upon initial connection.
We use Covey as part of our hiring and/or promotional process for jobs in certain locations.
The Covey tool has been reviewed by an independent auditor. Results of the audit may be viewed here: https://getcovey.com/nyc-local-law-144
To request a reasonable accommodation under applicable law or alternate selection process, please inform your recruiting contact upon initial connection.
Ready to apply?
Apply to DoorDash Mexico
Delivery Team Lead, Vendor Performance & Operations
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About the Team
Our New Verticals Strategy & Operations team is re-inventing the way consumers think about grocery, convenience, alcohol and retail delivery through both our first-party and third-party operations businesses. DashMart is our first-party offering which serves as a fulfillment platform for DoorDash customers when they need essential items in a hurry – including groceries, household essentials, local favorites and so much more. We have sites all over the country and are expanding the selection we carry and services we offer our customers today!
About the Role
We are hiring a Delivery Team Lead to join the DashMart Supply Chain team, focused on overseeing inbound deliveries and driving strong on-time performance across our vendor network. You will lead and manage a 4-5 person team responsible for vendor outreach, real-time delivery updates, and cross-functional coordination between our sites and vendors. You will build a deep understanding of vendor performance and internal workflows and apply that knowledge to strengthen vendor accountability, improve team processes, and highlight key drivers of on-time delivery degradation.
You’re excited about this opportunity because you will…
- Lead on-time delivery initiatives – Own OTD reporting and drive measurable improvement in on-time delivery for our top vendors, developing longer-term approaches to sustainably improve performance
- Manage and mentor a team of Delivery Specialists – Develop talent, set team goals, and coach team members to strong execution
- Strengthen vendor partnerships – Elevate vendor accountability and collaboration to drive consistent on-time performance and reduce delivery variability
- Build and improve operations – Identify, refine and scale processes for our team’s daily operations. Identify systemic root causes and design scalable process improvements across our network.
- Collaborate cross-functionally – Work closely with local operations, vendor management, demand planning, and inventory management to align on goals and execute initiatives
- Analyze – Use data to guide decisions at both the strategic and operational levels, leveraging SQL, dashboards, and google sheets
We’re excited about you because…
- You have an ownership mindset: You take responsibility for outcomes, balancing attention to detail with the ability to step back and identify broader trends and opportunities.
- You’re analytical: You use data to inform decisions, challenge assumptions, and drive clarity.
- You’re a problem solver: You have a talent for synthesizing complex problems and can independently translate high level goals into actionable plans for your team.
- You’re an effective communicator: You seamlessly relay information between external partners and internal teams, ensuring alignment, clear expectations, and end-to-end execution.
Qualifications
- 3+ years of experience in supply chain, operations or a related field, including experience managing two or more direct reports
- Strong experience communicating with and managing external vendors or partners
- Excellent written and verbal communication skills
- Comfortable working with data tools (e.g., Excel, SQL, dashboards) to analyze performance and inform decisions
- Bachelor’s degree required
Notice to Applicants for Jobs Located in NYC or Remote Jobs Associated With Office in NYC Only
We use Covey as part of our hiring and/or promotional process for jobs in NYC and certain features may qualify it as an AEDT in NYC. As part of the hiring and/or promotion process, we provide Covey with job requirements and candidate submitted applications. We began using Covey Scout for Inbound from August 21, 2023, through December 21, 2023, and resumed using Covey Scout for Inbound again on June 29, 2024.
The Covey tool has been reviewed by an independent auditor. Results of the audit may be viewed here: Covey
About DoorDash
At DoorDash, our mission to empower local economies shapes how our team members move quickly, learn, and reiterate in order to make impactful decisions that display empathy for our range of users—from Dashers to merchant partners to consumers. We are a technology and logistics company that started by enabling door-to-door delivery, and we are looking for team members who can help us go from a company that is known as the place you order food to a company that people turn to for any and all goods.
DoorDash is growing rapidly and changing constantly, which gives our team members the opportunity to share their unique perspectives, solve new challenges, and own their careers. We're committed to supporting employees’ happiness, healthiness, and overall well-being by providing comprehensive benefits and perks.
Our Commitment to Diversity and Inclusion
We’re committed to growing and empowering a more inclusive community within our company, industry, and cities. That’s why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.
If you need any accommodations, please inform your recruiting contact upon initial connection.
We use Covey as part of our hiring and/or promotional process for jobs in certain locations.
The Covey tool has been reviewed by an independent auditor. Results of the audit may be viewed here: https://getcovey.com/nyc-local-law-144
To request a reasonable accommodation under applicable law or alternate selection process, please inform your recruiting contact upon initial connection.
Ready to apply?
Apply to DoorDash Mexico
Elite 0.5%
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About the Team
As one of DoorDash’s core teams, the Customer Experience Team ensures that when there are bumps in the last mile, there’s always someone there to help make things right. Our team manages DoorDash’s day-to-day customer operations, with the ultimate goal of growing the business by delivering on our promise of excellence and value. The team is responsible for supporting teammates with questions for phone calls and casework on a day-to-day basis to ensure appropriate workflows are used and finding solutions to ensure a stellar customer experience. Teammates can expect to use multiple means of communication to help educate our teammates which include but are not limited to Slack, Zoom and SME phone lines. The team is supporting all content and occupancy-related concerns a teammate has by following standard processes plus, escalating issues in which workflows do not exist.
About the Role
As an Elite 0.5% Customer Support Agent, you will be part of a team that consistently delivers a superior customer experience to our most discerning customers—VIP and Elite CX. This role requires a unique combination of empathy, adaptability, and strong problem-solving skills. You will interact with customers in real time, ensuring efficient, friction-free resolutions while maintaining a warm, personable tone that reflects our brand's values.
You will receive specialized training to support your development into an Elite agent, where you’ll learn best-in-class techniques for handling complex issues, improving customer satisfaction, and driving business results.
You’re excited about this opportunity because you will…
- Enjoy working cross-functionally across different departments to get issues resolved.
- Have a passion for guiding others to find solutions versus telling them the answer.
- Track and trend data that can be leveraged to improve the department’s performance by providing knowledge-based training
- Take ownership of complex cases and are empowered to find a resolution
- Help with occupancy by reviewing AUX codes to ensure efficient staffing throughout the day.
- Review teammate cases to identify opportunities for improvement
- Setting your peers up for success by sharing the end of shift reporting to arm them with trends for call drivers, known issues, or bugs plus any other necessary information.
- Untap your leadership potential by helping to guide and support others and build the skills for your own future development.
- Learn and stay up to date with correct processes, policies, and changes that will impact teammates and customers.
- Partner with stakeholders to improve our products, services, processes, and policies
- Develop deep expertise in how DoorDash’s processes, systems, and resources work, and how to use them to drive positive outcomes for our customers and agents
We’re excited about you because…
- Deliver Exceptional Experiences: You’ll be part of an exclusive Elite 0.5% Team dedicated to providing the highest level of service to our most valued customers—ensuring each interaction is empathetic, efficient, and exceeds expectations. Your work will directly impact customer satisfaction, fostering long-term loyalty and turning Elite CX into advocates for DoorDash.
- Grow Through Continuous Learning: You will receive specialized training, including our Elite Refresher Course, which equips you with proven techniques from top agents to refine your communication skills, problem-solving, and empathy. As you progress, you’ll engage in shadowing and coaching sessions, learning from the best in the business and applying those insights to make every customer feel heard and valued.
- Be Part of a High-Performance Team: The Elite 0.5% Team sets the gold standard for customer support, and you’ll collaborate with top agents to refine your skills and stay on the cutting edge of service excellence. By participating in roundtables and peer learning, you’ll continuously evolve as you share best practices and improve together.
- Make a Real Impact on KPIs: Your success in this role will directly contribute to DoorDash’s growth. By providing friction-free resolutions to Elite CX, you'll help boost DWR, reduce response times, and improve FCR, all of which directly impact revenue and customer retention.
- Shape the Elite CX Experience: This is not just about answering questions—it’s about making a lasting impression. You'll be empowered to create "Golden Chats" that showcase your ability to adapt to the unique needs of Elite CX, blending your skills and knowledge with a natural, authentic communication style.
- Elevate Your Career: As you consistently meet and exceed performance expectations, you’ll have the chance to grow in your role, whether that means taking on more complex cases or moving into leadership opportunities. This is a place where your willingness to learn and drive for excellence will be recognized and rewarded
Why You’ll Love Working at DoorDash
- We are leaders - Leadership is not limited to our management team. It’s something everyone at DoorDash embraces and embodies.
- We are doers - We believe the only way to predict the future is to build it. Creating solutions that will lead our company and our industry is what we do -- on every project, every day.
- We are learners - Everyone here is continually learning on the job, no matter if we’ve been in a role for one year or one minute.
- We are customer-obsessed - Our mission is to grow and empower local economies. We are committed to our customers, merchants, and dashers and believe in connecting people with possibility.
- We are all DoorDash - The magic of DoorDash is our people, together making our inspiring goals attainable and driving us to greater heights.
We offer great compensation packages and comprehensive health benefits.
Notice to Applicants for Jobs Located in NYC or Remote Jobs Associated With Office in NYC Only
We use Covey as part of our hiring and/or promotional process for jobs in NYC and certain features may qualify it as an AEDT in NYC. As part of the hiring and/or promotion process, we provide Covey with job requirements and candidate submitted applications. We began using Covey Scout for Inbound from August 21, 2023, through December 21, 2023, and resumed using Covey Scout for Inbound again on June 29, 2024.
The Covey tool has been reviewed by an independent auditor. Results of the audit may be viewed here: Covey
About DoorDash
At DoorDash, our mission to empower local economies shapes how our team members move quickly, learn, and reiterate in order to make impactful decisions that display empathy for our range of users—from Dashers to merchant partners to consumers. We are a technology and logistics company that started by enabling door-to-door delivery, and we are looking for team members who can help us go from a company that is known as the place you order food to a company that people turn to for any and all goods.
DoorDash is growing rapidly and changing constantly, which gives our team members the opportunity to share their unique perspectives, solve new challenges, and own their careers. We're committed to supporting employees’ happiness, healthiness, and overall well-being by providing comprehensive benefits and perks.
Our Commitment to Diversity and Inclusion
We’re committed to growing and empowering a more inclusive community within our company, industry, and cities. That’s why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.
If you need any accommodations, please inform your recruiting contact upon initial connection.
We use Covey as part of our hiring and/or promotional process for jobs in certain locations.
The Covey tool has been reviewed by an independent auditor. Results of the audit may be viewed here: https://getcovey.com/nyc-local-law-144
To request a reasonable accommodation under applicable law or alternate selection process, please inform your recruiting contact upon initial connection.
Ready to apply?
Apply to DoorDash Mexico
Global Advocate
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About the Team
As one of DoorDash’s core teams, the Customer Experience Team ensures that when there are bumps in the last mile, there’s always someone there to help make things right. Our team manages DoorDash’s day-to-day customer operations, with the ultimate goal of growing the business by delivering on our promise of excellence and value. The team is responsible for supporting teammates with questions for phone calls and casework on a day-to-day basis to ensure appropriate workflows are used and finding solutions to ensure a stellar customer experience. Teammates can expect to use multiple means of communication to help educate our teammates which include but are not limited to Slack, Zoom and SME phone lines. The team is supporting all content and occupancy-related concerns a teammate has by following standard processes plus, escalating issues in which workflows do not exist.
About the Role
As an Elite 0.5% Customer Support Agent, you will be part of a team that consistently delivers a superior customer experience to our most discerning customers—VIP and Elite CX. This role requires a unique combination of empathy, adaptability, and strong problem-solving skills. You will interact with customers in real time, ensuring efficient, friction-free resolutions while maintaining a warm, personable tone that reflects our brand's values.
You will receive specialized training to support your development into an Elite agent, where you’ll learn best-in-class techniques for handling complex issues, improving customer satisfaction, and driving business results.
You’re excited about this opportunity because you will…
- Enjoy working cross-functionally across different departments to get issues resolved.
- Have a passion for guiding others to find solutions versus telling them the answer.
- Track and trend data that can be leveraged to improve the department’s performance by providing knowledge-based training
- Take ownership of complex cases and are empowered to find a resolution
- Help with occupancy by reviewing AUX codes to ensure efficient staffing throughout the day.
- Review teammate cases to identify opportunities for improvement
- Setting your peers up for success by sharing the end of shift reporting to arm them with trends for call drivers, known issues, or bugs plus any other necessary information.
- Untap your leadership potential by helping to guide and support others and build the skills for your own future development.
- Learn and stay up to date with correct processes, policies, and changes that will impact teammates and customers.
- Partner with stakeholders to improve our products, services, processes, and policies
- Develop deep expertise in how DoorDash’s processes, systems, and resources work, and how to use them to drive positive outcomes for our customers and agents
We’re excited about you because…
- Deliver Exceptional Experiences: You’ll be part of an exclusive Elite 0.5% Team dedicated to providing the highest level of service to our most valued customers—ensuring each interaction is empathetic, efficient, and exceeds expectations. Your work will directly impact customer satisfaction, fostering long-term loyalty and turning Elite CX into advocates for DoorDash.
- Grow Through Continuous Learning: You will receive specialized training, including our Elite Refresher Course, which equips you with proven techniques from top agents to refine your communication skills, problem-solving, and empathy. As you progress, you’ll engage in shadowing and coaching sessions, learning from the best in the business and applying those insights to make every customer feel heard and valued.
- Be Part of a High-Performance Team: The Elite 0.5% Team sets the gold standard for customer support, and you’ll collaborate with top agents to refine your skills and stay on the cutting edge of service excellence. By participating in roundtables and peer learning, you’ll continuously evolve as you share best practices and improve together.
- Make a Real Impact on KPIs: Your success in this role will directly contribute to DoorDash’s growth. By providing friction-free resolutions to Elite CX, you'll help boost DWR, reduce response times, and improve FCR, all of which directly impact revenue and customer retention.
- Shape the Elite CX Experience: This is not just about answering questions—it’s about making a lasting impression. You'll be empowered to create "Golden Chats" that showcase your ability to adapt to the unique needs of Elite CX, blending your skills and knowledge with a natural, authentic communication style.
- Elevate Your Career: As you consistently meet and exceed performance expectations, you’ll have the chance to grow in your role, whether that means taking on more complex cases or moving into leadership opportunities. This is a place where your willingness to learn and drive for excellence will be recognized and rewarded
Why You’ll Love Working at DoorDash
- We are leaders - Leadership is not limited to our management team. It’s something everyone at DoorDash embraces and embodies.
- We are doers - We believe the only way to predict the future is to build it. Creating solutions that will lead our company and our industry is what we do -- on every project, every day.
- We are learners - Everyone here is continually learning on the job, no matter if we’ve been in a role for one year or one minute.
- We are customer-obsessed - Our mission is to grow and empower local economies. We are committed to our customers, merchants, and dashers and believe in connecting people with possibility.
- We are all DoorDash - The magic of DoorDash is our people, together making our inspiring goals attainable and driving us to greater heights.
We offer great compensation packages and comprehensive health benefits.
Notice to Applicants for Jobs Located in NYC or Remote Jobs Associated With Office in NYC Only
We use Covey as part of our hiring and/or promotional process for jobs in NYC and certain features may qualify it as an AEDT in NYC. As part of the hiring and/or promotion process, we provide Covey with job requirements and candidate submitted applications. We began using Covey Scout for Inbound from August 21, 2023, through December 21, 2023, and resumed using Covey Scout for Inbound again on June 29, 2024.
The Covey tool has been reviewed by an independent auditor. Results of the audit may be viewed here: Covey
About DoorDash
At DoorDash, our mission to empower local economies shapes how our team members move quickly, learn, and reiterate in order to make impactful decisions that display empathy for our range of users—from Dashers to merchant partners to consumers. We are a technology and logistics company that started by enabling door-to-door delivery, and we are looking for team members who can help us go from a company that is known as the place you order food to a company that people turn to for any and all goods.
DoorDash is growing rapidly and changing constantly, which gives our team members the opportunity to share their unique perspectives, solve new challenges, and own their careers. We're committed to supporting employees’ happiness, healthiness, and overall well-being by providing comprehensive benefits and perks.
Our Commitment to Diversity and Inclusion
We’re committed to growing and empowering a more inclusive community within our company, industry, and cities. That’s why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.
If you need any accommodations, please inform your recruiting contact upon initial connection.
We use Covey as part of our hiring and/or promotional process for jobs in certain locations.
The Covey tool has been reviewed by an independent auditor. Results of the audit may be viewed here: https://getcovey.com/nyc-local-law-144
To request a reasonable accommodation under applicable law or alternate selection process, please inform your recruiting contact upon initial connection.
Ready to apply?
Apply to DoorDash Mexico
Logistics Lead / Supply Chain Team Lead – DashMart CDMX
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About the Team
Our New Verticals Strategy & Operations team is re-inventing the way consumers think about grocery, convenience, alcohol and retail delivery through both our first-party and third-party operations businesses. DashMart is our first-party offering which serves as a fulfillment platform for DoorDash customers when they need essential items in a hurry – including groceries, household essentials, local favorites and so much more. We have sites all over the country and are expanding the selection we carry and services we offer our customers today!
About the Role
We are hiring a Delivery Team Lead to join the DashMart Supply Chain team, focused on overseeing inbound deliveries and driving strong on-time performance across our vendor network. You will lead and manage a 4-5 person team responsible for vendor outreach, real-time delivery updates, and cross-functional coordination between our sites and vendors. You will build a deep understanding of vendor performance and internal workflows and apply that knowledge to strengthen vendor accountability, improve team processes, and highlight key drivers of on-time delivery degradation.
You’re excited about this opportunity because you will…
- Lead on-time delivery initiatives – Own OTD reporting and drive measurable improvement in on-time delivery for our top vendors, developing longer-term approaches to sustainably improve performance
- Manage and mentor a team of Delivery Specialists – Develop talent, set team goals, and coach team members to strong execution
- Strengthen vendor partnerships – Elevate vendor accountability and collaboration to drive consistent on-time performance and reduce delivery variability
- Build and improve operations – Identify, refine and scale processes for our team’s daily operations. Identify systemic root causes and design scalable process improvements across our network.
- Collaborate cross-functionally – Work closely with local operations, vendor management, demand planning, and inventory management to align on goals and execute initiatives
- Analyze – Use data to guide decisions at both the strategic and operational levels, leveraging SQL, dashboards, and google sheets
We’re excited about you because…
- You have an ownership mindset: You take responsibility for outcomes, balancing attention to detail with the ability to step back and identify broader trends and opportunities.
- You’re analytical: You use data to inform decisions, challenge assumptions, and drive clarity.
- You’re a problem solver: You have a talent for synthesizing complex problems and can independently translate high level goals into actionable plans for your team.
- You’re an effective communicator: You seamlessly relay information between external partners and internal teams, ensuring alignment, clear expectations, and end-to-end execution.
Qualifications
- 3+ years of experience in supply chain, operations or a related field, including experience managing two or more direct reports
- Strong experience communicating with and managing external vendors or partners
- Excellent written and verbal communication skills
- Comfortable working with data tools (e.g., Excel, SQL, dashboards) to analyze performance and inform decisions
- Bachelor’s degree required
Notice to Applicants for Jobs Located in NYC or Remote Jobs Associated With Office in NYC Only
We use Covey as part of our hiring and/or promotional process for jobs in NYC and certain features may qualify it as an AEDT in NYC. As part of the hiring and/or promotion process, we provide Covey with job requirements and candidate submitted applications. We began using Covey Scout for Inbound from August 21, 2023, through December 21, 2023, and resumed using Covey Scout for Inbound again on June 29, 2024.
The Covey tool has been reviewed by an independent auditor. Results of the audit may be viewed here: Covey
About DoorDash
At DoorDash, our mission to empower local economies shapes how our team members move quickly, learn, and reiterate in order to make impactful decisions that display empathy for our range of users—from Dashers to merchant partners to consumers. We are a technology and logistics company that started by enabling door-to-door delivery, and we are looking for team members who can help us go from a company that is known as the place you order food to a company that people turn to for any and all goods.
DoorDash is growing rapidly and changing constantly, which gives our team members the opportunity to share their unique perspectives, solve new challenges, and own their careers. We're committed to supporting employees’ happiness, healthiness, and overall well-being by providing comprehensive benefits and perks.
Our Commitment to Diversity and Inclusion
We’re committed to growing and empowering a more inclusive community within our company, industry, and cities. That’s why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.
If you need any accommodations, please inform your recruiting contact upon initial connection.
We use Covey as part of our hiring and/or promotional process for jobs in certain locations.
The Covey tool has been reviewed by an independent auditor. Results of the audit may be viewed here: https://getcovey.com/nyc-local-law-144
To request a reasonable accommodation under applicable law or alternate selection process, please inform your recruiting contact upon initial connection.
Ready to apply?
Apply to DoorDash Mexico
Operations Specialist, Autonomy Tech Support, Labs
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About the Team
DoorDash Labs is a team within DoorDash building autonomous delivery robots and other autonomy solutions from the ground up for DoorDash's core delivery platform. If you have a passion for applying robotics solutions to a service loved by millions of people, then we want to talk to you!
About the Role
As an Operations Specialist in Autonomy Tech Support at DoorDash Labs, you will ensure the successful daily operations of the robot fleet and guide communication between Operations and Engineering teams to track and resolve field operations issues. You will report into the Operations Manager, Autonomy Tech Support and you will be 100% in-office and will require early and late shifts and shifts including weekends.
You’re excited about this opportunity because you will…
- Be a primary contact for escalated software and hardware issues encountered during autonomy operations and testing
- Perform initial debugging and troubleshooting to capture important details to identify issue and implement resolution and mitigation steps
- Document new symptoms or failure modes that emerge in the field and work with engineering to determine appropriate mitigation steps
- Use trend analysis to report and triage anomalies, bugs and faults with necessary information to facilitate accurate Engineering investigation and resolution
- Create resolution steps documentation and maintain knowledge base
We’re excited about you because…
- Comfortable with Linux command line, GitHub, Jira, and Service software
- Experience debugging and troubleshooting complex technical problems
- Prior experience with autonomous vehicles and/or robotics
- Willing to work flexible hours including weekends
- You are genuinely curious about how things work (or why they don’t)
About DoorDash
At DoorDash, our mission to empower local economies shapes how our team members move quickly, learn, and reiterate in order to make impactful decisions that display empathy for our range of users—from Dashers to merchant partners to consumers. We are a technology and logistics company that started by enabling door-to-door delivery, and we are looking for team members who can help us go from a company that is known as the place you order food to a company that people turn to for any and all goods.
DoorDash is growing rapidly and changing constantly, which gives our team members the opportunity to share their unique perspectives, solve new challenges, and own their careers. We're committed to supporting employees’ happiness, healthiness, and overall well-being by providing comprehensive benefits and perks.
Our Commitment to Diversity and Inclusion
We’re committed to growing and empowering a more inclusive community within our company, industry, and cities. That’s why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.
If you need any accommodations, please inform your recruiting contact upon initial connection.
We use Covey as part of our hiring and/or promotional process for jobs in certain locations.
The Covey tool has been reviewed by an independent auditor. Results of the audit may be viewed here: https://getcovey.com/nyc-local-law-144
To request a reasonable accommodation under applicable law or alternate selection process, please inform your recruiting contact upon initial connection.
Ready to apply?
Apply to DoorDash Mexico
Paid Brand Specialist (Consumer) Coordinator
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About the Team
The Consumer Performance Marketing team owns the execution of paid acquisition across a full upper-funnel ecosystem, including Meta, TikTok, Snapchat, Reddit, Pinterest, and YouTube. We operate at scale across the U.S. and Canada, managing complex builds, pacing routines, live optimizations, QA workflows, and experiment cycles that directly impact consumer growth.
We work closely with U.S.-based Channel Managers, Creative, Analytics, and Martech, functioning as one integrated performance engine. This requires strong operational discipline, fast signal interpretation, and a mindset focused on translating platform behavior into clear, actionable steps.
While the team is execution-heavy, we also influence strategy by shaping testing agendas, surfacing insights, and partnering with platform reps on betas and new product rollouts. It’s a high-ownership environment for operators who thrive in fast, data-driven systems.
About the Role
This role is focused on implementing paid marketing campaigns targeted at creating awareness, reach and consideration for new or existing DoorDash consumers across our priority markets. You will build, QA, pace, optimize, and iterate campaigns across Meta, TikTok, and Snap, managing multi-million-dollar budgets with precision.
You’ll partner with U.S. and Canada based teams and platform reps to run experiments, test new bidding approaches, evaluate audience structures, and support creative testing. This includes collaborating with partners such as Meta, TikTok, Snapchat, Reddit, Pinterest, YouTube, and Google to implement best practices and unlock new growth opportunities. You will also be expected to diagnose issues quickly, communicate insights clearly, and maintain structurally sound accounts.
This position requires someone who can execute with technical depth, think analytically, and move fast — ensuring each optimization ties directly to performance outcomes.
You’re excited about this opportunity because you will…
- Be a part of our first DoorDash team in our Mexico City office!
- Manage multi-million dollar monthly digital budgets across digital paid marketing channels, working with partners such as Meta, Snap, Pinterest, Reddit,, Google and TikTok to optimize campaign performance and test new products.
- Learn to operate a world-class acquisition program that brings in millions of orders to DoorDash, making it the top food delivery and logistics platform in the U.S.. working with our U.S. based
- Maintain and monitor key metrics across channels including budget pacing and cost per acquisition.
- Continuously improve performance by leveraging data, structured experimentation, and automation to drive efficient growth and lower cost per acquisition.
- Manage an experimentation roadmap to optimize performance including A/B creative tests, brand tests, and bidding tests
- Work closely with other teams and stakeholders to ensure goals are met
We’re excited about you because…
- You are proficient in the English language
- You have a proven track record in the performance marketing /brand marketing/ upper funnel marketing space, with 4+ years of experience.
- Have experience with implementation of upper funnel marketing
- Direct, hands-on experience managing media buying, optimization (Paid Social), and strategic planning either at an agency or in-house
- You are highly proficient in Excel/Google Sheets and have deep familiarity with metrics such as CTR, CPM, CPA, CPC, CVR, and LTV.
- Strong quantitative, analytical and problem-solving skills; must be very comfortable with data analysis and able to use data to make decisions and conduct experiments.
- Experience with Web & App Tracking/Attribution (preferred)
- Experience working on multi-sided marketplace businesses (preferred)
About DoorDash
At DoorDash, our mission to empower local economies shapes how our team members move quickly, learn, and reiterate in order to make impactful decisions that display empathy for our range of users—from Dashers to merchant partners to consumers. We are a technology and logistics company that started by enabling door-to-door delivery, and we are looking for team members who can help us go from a company that is known as the place you order food to a company that people turn to for any and all goods.
DoorDash is growing rapidly and changing constantly, which gives our team members the opportunity to share their unique perspectives, solve new challenges, and own their careers. We're committed to supporting employees’ happiness, healthiness, and overall well-being by providing comprehensive benefits and perks.
Our Commitment to Diversity and Inclusion
We’re committed to growing and empowering a more inclusive community within our company, industry, and cities. That’s why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.
If you need any accommodations, please inform your recruiting contact upon initial connection.
We use Covey as part of our hiring and/or promotional process for jobs in certain locations.
The Covey tool has been reviewed by an independent auditor. Results of the audit may be viewed here: https://getcovey.com/nyc-local-law-144
To request a reasonable accommodation under applicable law or alternate selection process, please inform your recruiting contact upon initial connection.
Ready to apply?
Apply to DoorDash Mexico
Physical Security Agent, Critical Response Team
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About the Role
The Physical Security Agent, Critical Incident Response Team (CIRT) is responsible for real-time monitoring, triage, and response to incidents that impact DoorDash’s global workforce, assets, and operations. You’ll serve as a front-line responder, analyzing alerts, coordinating response actions, and escalating issues according to established Global Safety & Security (GSS) protocols.
This role sits at the heart of DoorDash’s emergency response network — ensuring rapid, informed, and coordinated action during critical events such as natural disasters, workplace emergencies, or significant disruptions. Working closely with regional and global partners, you’ll help keep DoorDash’s people safe and operations running smoothly around the clock.
Key Responsibilities
Security Operations & Monitoring
- Monitor and assess alerts from global intelligence, safety, and security systems to identify potential threats or incidents
- Patrol and assess potential behavioral escalations or concerns
- Conduct routine lobby and facility patrols to ensure safety, security, and compliance
- Perform door, camera, and access point checks
Access Control & Visitor Management
- Manage employee and guest badging, including badge printing, activation, and access level assignments (experience with Genetec, Lenel S2, or similar systems)
Incident Response & Safety
- Triage incidents, determining severity and escalation requirements in accordance with CIRT standard operating procedures
- Act as the initial point of contact for incident reporting, ensuring information is captured accurately and escalated efficiently
- De-escalate situations involving employees, vendors, and guests as needed
- Support activation and execution of emergency response and crisis communication protocols
Employee Engagement
- Coordinate with internal teams (e.g., Workplace, HR, Legal, Comms, Operations) and external partners (e.g., law enforcement, emergency services) during incident response
- Disseminate timely situational updates and intelligence to relevant stakeholders
Asset & Inventory Management
- Maintain inventory, readiness, and restocking of first aid kits, AEDs, and other emergency response materials in coordination with Workplace teams
- Ensure emergency supplies are documented, tracked, and available to support incident response operations
Documentation, Compliance & Technology
- Maintain SOPs, post orders, incident reports, and audit records
- Ensure adherence to corporate safety, security, and compliance standards
- Maintain detailed logs, case notes, and documentation using Jira and other internal tools
- Participate in after-action reviews to improve process and operational efficiency
Events Support
- Support local events, executive visits, and executive protection details from an incident monitoring, coordination, and escalation perspective
- Coordinate with Workplace, Security, and event stakeholders to ensure appropriate safety coverage and response readiness
- Monitor events for emerging risks, incidents, or escalations and facilitate timely response as needed
Additional Duties
- Support after-hours, weekend, and holiday response as required by business needs
- Support special projects or operational needs as assigned
- Assist with credentialing, crowd flow, and safety monitoring during higher-volume office days or events
- Travel up to 5% as required for training or business support
Schedule & Work Environment
- On-site role, 40 hours per week
- Schedule may vary based on operational needs
- After-hours, weekends, and holidays as required by business needs
About You
- 2–4+ years of experience in emergency management, public safety, dispatch, GSOC, or related security operations environment
- CPR, First Aid, AED certification (current)
- Advanced First Aid training (EMT preferred)
- Strong analytical and situational awareness skills — able to prioritize under pressure
- Exceptional written and verbal communication, particularly in high-stakes or time-sensitive situations
- Familiarity with incident management systems and communication tools (e.g., Everbridge, Dataminr, OnSolve, or similar)
- Calm and composed in emergencies, with strong problem-solving and judgment skills
- Willingness to work non-standard hours, including nights, weekends, and holidays
- Fluency in English required; additional language skills (Spanish, French, or Mandarin) a plus
- Bachelor’s degree or equivalent work experience in a relevant field (e.g., emergency management, criminal justice, homeland security)
- Great communication and relationship building skills
You’ll Love This Role If
- You thrive in high-tempo, real-time environments where every second matters
- You find purpose in helping protect people and operations from emerging risks
- You enjoy staying calm under pressure and making smart, quick decisions
- You value teamwork, precision, and continuous improvement
Notice to Applicants for Jobs Located in NYC or Remote Jobs Associated With Office in NYC Only
We use Covey as part of our hiring and/or promotional process for jobs in NYC and certain features may qualify it as an AEDT in NYC. As part of the hiring and/or promotion process, we provide Covey with job requirements and candidate submitted applications. We began using Covey Scout for Inbound from August 21, 2023, through December 21, 2023, and resumed using Covey Scout for Inbound again on June 29, 2024.
The Covey tool has been reviewed by an independent auditor. Results of the audit may be viewed here: Covey
About DoorDash
At DoorDash, our mission to empower local economies shapes how our team members move quickly, learn, and reiterate in order to make impactful decisions that display empathy for our range of users—from Dashers to merchant partners to consumers. We are a technology and logistics company that started by enabling door-to-door delivery, and we are looking for team members who can help us go from a company that is known as the place you order food to a company that people turn to for any and all goods.
DoorDash is growing rapidly and changing constantly, which gives our team members the opportunity to share their unique perspectives, solve new challenges, and own their careers. We're committed to supporting employees’ happiness, healthiness, and overall well-being by providing comprehensive benefits and perks.
Our Commitment to Diversity and Inclusion
We’re committed to growing and empowering a more inclusive community within our company, industry, and cities. That’s why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.
If you need any accommodations, please inform your recruiting contact upon initial connection.
We use Covey as part of our hiring and/or promotional process for jobs in certain locations.
The Covey tool has been reviewed by an independent auditor. Results of the audit may be viewed here: https://getcovey.com/nyc-local-law-144
To request a reasonable accommodation under applicable law or alternate selection process, please inform your recruiting contact upon initial connection.
Ready to apply?
Apply to DoorDash Mexico
Premium Partner Experience Supervisor
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About the Team
Our Merchant Services team lies at the heart and soul of DoorDash, ensuring that we set all of our merchants up for success by providing a seamless onboarding, menu, and photo experience. As DoorDash grows both in scale and scope of offering, the strength of our merchant services engine must grow with it.
About the Role
As a Team Supervisor within Merchant Services, you will play a pivotal role in fostering team excellence and motivation. Your primary focus will be on people-centric leadership, encouraging your team members to strive for continuous improvement. Reporting to the Manager, the Team Supervisor takes ownership of team performance, facilitates coaching through regular 1:1 sessions, and actively collaborates with cross-functional partners to enhance processes, resolve issues, and drive a superior experience for our stakeholders.
You’re excited about this opportunity because you will…
- Conduct weekly 1:1 sessions with direct reports and monthly skip-level meetings to foster strong team relationships and individual growth.
- Drive change management initiatives to ensure smooth transitions downstream and within your team.
- Manage and align team performance with OKRs and departmental goals, driving a results-oriented approach.
- Lead efforts to improve and scale daily operations, making operations more efficient and effective.
- Oversee and run pilot projects within your team to test and implement new strategies.
- Collaborate closely with cross-functional teams, enhancing partnerships and achieving collective goals.
- Play an instrumental role in shaping and executing team strategies that align with organizational objectives.
- Provide input and contribute to the development of team strategies to drive success.
- Participate in and support organization-wide initiatives aimed at achieving overarching goals.
- Collaborate on cross-functional (XFN) projects and initiatives to promote synergy across the organization.
We’re excited about you because…
- You leverage a proactive approach to Merchant onboarding success by anticipating issues, strategizing on solutions, and recommending specific actions to your cross-functional partners to ensure a defect-free onboarding
- You have demonstrated a commitment to building strong team cultures where making room at the table is paramount.
- You enjoy diagnosing issues and developing creative approaches to solving challenges.
- You thrive in a fast-paced, demanding environment.
- You are detail-oriented and organized - you are able to organize content in a way that is easily digestible by a wide variety of audiences.
- You are good at prioritizing competing priorities and delegating work to your team members.
- A minimum of 3 years of people management or supervisor experience, demonstrating effective leadership.
- Over 5 years of experience in operations, customer service, or other relevant fields.
- Proficiency in using Google Suite or similar software, including data creation and management in Google Sheets.
- Experience with SQL or similar query languages to search internal databases.
- Proven track record of supporting teams in setting and achieving targets.
- Prior experience supporting direct reports with career growth and performance.
- Proficiency in Salesforce and Google Sheets with a strong understanding of data analytics.
Notice to Applicants for Jobs Located in NYC or Remote Jobs Associated With Office in NYC Only
We use Covey as part of our hiring and/or promotional process for jobs in NYC and certain features may qualify it as an AEDT in NYC. As part of the hiring and/or promotion process, we provide Covey with job requirements and candidate submitted applications. We began using Covey Scout for Inbound from August 21, 2023, through December 21, 2023, and resumed using Covey Scout for Inbound again on June 29, 2024.
The Covey tool has been reviewed by an independent auditor. Results of the audit may be viewed here: Covey
About DoorDash
At DoorDash, our mission to empower local economies shapes how our team members move quickly, learn, and reiterate in order to make impactful decisions that display empathy for our range of users—from Dashers to merchant partners to consumers. We are a technology and logistics company that started by enabling door-to-door delivery, and we are looking for team members who can help us go from a company that is known as the place you order food to a company that people turn to for any and all goods.
DoorDash is growing rapidly and changing constantly, which gives our team members the opportunity to share their unique perspectives, solve new challenges, and own their careers. We're committed to supporting employees’ happiness, healthiness, and overall well-being by providing comprehensive benefits and perks.
Our Commitment to Diversity and Inclusion
We’re committed to growing and empowering a more inclusive community within our company, industry, and cities. That’s why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.
If you need any accommodations, please inform your recruiting contact upon initial connection.
We use Covey as part of our hiring and/or promotional process for jobs in certain locations.
The Covey tool has been reviewed by an independent auditor. Results of the audit may be viewed here: https://getcovey.com/nyc-local-law-144
To request a reasonable accommodation under applicable law or alternate selection process, please inform your recruiting contact upon initial connection.
Ready to apply?
Apply to DoorDash Mexico
Premium Resolution Partner
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About the Team
Our Merchant Services team lies at the heart and soul of DoorDash, ensuring that we set all of our merchants up for success by providing a seamless onboarding, menu, and photo experience. As DoorDash grows both in scale and scope of offering, the strength of our merchant services engine must grow with it.
About the Role
We are looking for a Premium Resolution Partner to provide a best-in-class support experience to Merchants who need it most. As a Premium Resolution Partner, you will serve as a Merchant’s direct point of contact, and guide them while they navigate highly complex issues. You will leave no stone unturned getting to the root of problems Merchants experience, and are empowered to make it right. Not only will you partner with our Merchants, but you will work with Account Owners, Product, and Strategy teams - serving as the voice of Merchant and advocating for their needs. You will be a part of a new program to shape support as a differentiator in the marketplace through high-quality, white-glove service.
You’re excited about this opportunity because you will…
- Get to the lowest level of detail while strategically solving Merchant problems - you aren’t afraid to get into the weeds, escalate issues, and relentlessly advocate for the needs of the Merchant you serve
- You are excited to interact & build strong relationships with Merchants through various channels (phone, video-calling, texting, email etc) - meeting the Merchant where they are and serving their needs
- Leverage a proactive approach to Merchant success by anticipating issues, strategizing on solutions, and recommending specific actions to your cross-functional partners and Mx to ensure defect-free experiences
- Work directly with Merchants daily, helping to ensure flawless experiences
- Develop an expertise in how DoorDash's systems and resources work, and how to use them to promote positive outcomes for our Merchants
- Provide a best-in-class service experience to Merchants - you are the reason a Merchant loves working with DoorDash
We’re excited about you because…
- You have 2 years of experience with account management, customer support, retail, hospitality or in related field
- Previous industry experience
- College degree or equivalent experience
- Qualifications include Salesforce (or other CRM software), Microsoft suite and G Suite
- Experience providing advisory and partnership-level support through both proactive and reactive interactions with customers
- Experience advocating for customer experience within a team or initiative
- You have experience in an account management or customer service role--you love helping people
- You excel at building relationships
- You excel at determining prioritization
Notice to Applicants for Jobs Located in NYC or Remote Jobs Associated With Office in NYC Only
We use Covey as part of our hiring and/or promotional process for jobs in NYC and certain features may qualify it as an AEDT in NYC. As part of the hiring and/or promotion process, we provide Covey with job requirements and candidate submitted applications. We began using Covey Scout for Inbound from August 21, 2023, through December 21, 2023, and resumed using Covey Scout for Inbound again on June 29, 2024.
The Covey tool has been reviewed by an independent auditor. Results of the audit may be viewed here: Covey
About DoorDash
At DoorDash, our mission to empower local economies shapes how our team members move quickly, learn, and reiterate in order to make impactful decisions that display empathy for our range of users—from Dashers to merchant partners to consumers. We are a technology and logistics company that started by enabling door-to-door delivery, and we are looking for team members who can help us go from a company that is known as the place you order food to a company that people turn to for any and all goods.
DoorDash is growing rapidly and changing constantly, which gives our team members the opportunity to share their unique perspectives, solve new challenges, and own their careers. We're committed to supporting employees’ happiness, healthiness, and overall well-being by providing comprehensive benefits and perks.
Our Commitment to Diversity and Inclusion
We’re committed to growing and empowering a more inclusive community within our company, industry, and cities. That’s why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.
If you need any accommodations, please inform your recruiting contact upon initial connection.
We use Covey as part of our hiring and/or promotional process for jobs in certain locations.
The Covey tool has been reviewed by an independent auditor. Results of the audit may be viewed here: https://getcovey.com/nyc-local-law-144
To request a reasonable accommodation under applicable law or alternate selection process, please inform your recruiting contact upon initial connection.
Ready to apply?
Apply to DoorDash Mexico
Premium Support Escalation Partner
Share this job
About the Team
Our Merchant Services team lies at the heart and soul of DoorDash, ensuring that we set all of our merchants up for success by providing a seamless onboarding, menu, and photo experience. As DoorDash grows both in scale and scope of offering, the strength of our merchant services engine must grow with it.
About the Role
We are looking for a Premium Resolution Partner to provide a best-in-class support experience to Merchants who need it most. As a Premium Resolution Partner, you will serve as a Merchant’s direct point of contact, and guide them while they navigate highly complex issues. You will leave no stone unturned getting to the root of problems Merchants experience, and are empowered to make it right. Not only will you partner with our Merchants, but you will work with Account Owners, Product, and Strategy teams - serving as the voice of Merchant and advocating for their needs. You will be a part of a new program to shape support as a differentiator in the marketplace through high-quality, white-glove service.
You’re excited about this opportunity because you will…
- Get to the lowest level of detail while strategically solving Merchant problems - you aren’t afraid to get into the weeds, escalate issues, and relentlessly advocate for the needs of the Merchant you serve
- You are excited to interact & build strong relationships with Merchants through various channels (phone, video-calling, texting, email etc) - meeting the Merchant where they are and serving their needs
- Leverage a proactive approach to Merchant success by anticipating issues, strategizing on solutions, and recommending specific actions to your cross-functional partners and Mx to ensure defect-free experiences
- Work directly with Merchants daily, helping to ensure flawless experiences
- Develop an expertise in how DoorDash's systems and resources work, and how to use them to promote positive outcomes for our Merchants
- Provide a best-in-class service experience to Merchants - you are the reason a Merchant loves working with DoorDash
We’re excited about you because…
- You have 2 years of experience with account management, customer support, retail, hospitality or in related field
- Previous industry experience
- College degree or equivalent experience
- Qualifications include Salesforce (or other CRM software), Microsoft suite and G Suite
- Experience providing advisory and partnership-level support through both proactive and reactive interactions with customers
- Experience advocating for customer experience within a team or initiative
- You have experience in an account management or customer service role--you love helping people
- You excel at building relationships
- You excel at determining prioritization
Notice to Applicants for Jobs Located in NYC or Remote Jobs Associated With Office in NYC Only
We use Covey as part of our hiring and/or promotional process for jobs in NYC and certain features may qualify it as an AEDT in NYC. As part of the hiring and/or promotion process, we provide Covey with job requirements and candidate submitted applications. We began using Covey Scout for Inbound from August 21, 2023, through December 21, 2023, and resumed using Covey Scout for Inbound again on June 29, 2024.
The Covey tool has been reviewed by an independent auditor. Results of the audit may be viewed here: Covey
About DoorDash
At DoorDash, our mission to empower local economies shapes how our team members move quickly, learn, and reiterate in order to make impactful decisions that display empathy for our range of users—from Dashers to merchant partners to consumers. We are a technology and logistics company that started by enabling door-to-door delivery, and we are looking for team members who can help us go from a company that is known as the place you order food to a company that people turn to for any and all goods.
DoorDash is growing rapidly and changing constantly, which gives our team members the opportunity to share their unique perspectives, solve new challenges, and own their careers. We're committed to supporting employees’ happiness, healthiness, and overall well-being by providing comprehensive benefits and perks.
Our Commitment to Diversity and Inclusion
We’re committed to growing and empowering a more inclusive community within our company, industry, and cities. That’s why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.
If you need any accommodations, please inform your recruiting contact upon initial connection.
We use Covey as part of our hiring and/or promotional process for jobs in certain locations.
The Covey tool has been reviewed by an independent auditor. Results of the audit may be viewed here: https://getcovey.com/nyc-local-law-144
To request a reasonable accommodation under applicable law or alternate selection process, please inform your recruiting contact upon initial connection.
Ready to apply?
Apply to DoorDash Mexico
Quality Assurance Supervisor
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About the Team
- Our Quality Assurance (QA) team is dedicated to ensuring exceptional customer experiences through consistent evaluation, coaching, and performance improvement. We work behind the scenes to monitor interactions between teammates and our customers, measuring adherence to company policies, communication standards, and service excellence.
- As a collaborative group of detail-oriented professionals, we partner closely with operations, training, and leadership teams to identify trends and highlight opportunities. Our goal is to foster a culture of continuous improvement by providing actionable feedback and insights that empower our agents to deliver service that not only meets but exceeds customer expectations.
- With a strong focus on integrity, accuracy, and teamwork, the QA team plays a critical role in supporting both onshore and offshore operations, ensuring consistency across all touchpoints in the customer journey.
- DoorDash operates a hybrid model to allow our teams the convenience of working from home while adding purposeful time in the office to collaborate with others, foster a team culture, develop careers, and drive a sense of belonging.
- Currently, our employees work in the office at least 2 days per week.
About the Role
The Quality Supervisor plays a key leadership role within the Quality Assurance (QA) team, overseeing the evaluation process that ensures customer interactions meet established service and compliance standards. This position is responsible for guiding and supporting a team of QA auditors, Subject Matter Experts, and Analysts in driving quality initiatives and partnering with cross-functional teams to enhance the overall customer experience.
As a Quality Supervisor, you will monitor team performance, calibrate quality standards, and deliver insights that help shape training programs, agent development, and operational improvements. Your role bridges frontline QA efforts with strategic business goals, ensuring consistency, fairness, and excellence across all customer touchpoints.
Key Contributions:
- Lead and support a team of QA analysts, providing coaching, mentorship, and development opportunities.
- Oversee the end-to-end quality monitoring process, ensuring accuracy, consistency, and timeliness.
- Analyze quality trends, customer feedback, and performance data to identify strengths and areas for improvement.
- Partner with Operations, Training, and Workforce Management to align QA metrics with business priorities.
- Conduct calibration sessions to maintain scoring consistency across all evaluators.
- Prepare and present QA reports, dashboards, and recommendations to leadership.
- Drive continuous improvement initiatives focused on enhancing service quality and customer satisfaction.
You’re excited about this opportunity because you will…
- You should be excited about this role because it puts you at the heart of transforming customer experiences. As a Quality Supervisor, you're not just auditing calls—you’re shaping the voice of the company. You’ll have a direct impact on service excellence by guiding your team, influencing agent performance, and driving improvements that really matter to both the business and the people we serve.
- It’s a chance to lead with purpose – You’ll mentor and develop a team that champions consistency and fairness. Create real change – Your insights influence training, coaching, and operational decisions. Bridge people and performance – You’ll collaborate with leadership, support agents, and cross-functional partners to raise the bar on quality. Grow your career – With exposure to performance data, strategy, and leadership, you’ll build skills that are highly valuable in any direction you want to grow, whether that’s into senior leadership, training, operations, or beyond.
- Make an impact daily – Every call you review, every trend you catch, and every piece of feedback you give contributes to better customer outcomes and stronger team performance. If you’re passionate about people, processes, and performance—and love turning insights into action—this is a role where you can truly thrive.
We’re excited about you because…
Your background and career path clearly show a commitment to delivering on results, developing teams, and quickly identifying opportunities to deliver a better product.
- Bilingual Spanish / English. You can demonstrate fluent communication in two languages, meaning you can speak, listen, read, and write in both languages with ease and accuracy.
- Minimum 2 years of team leadership experience in a contact center environment
- Minimum 3 years of experience in a quality environment
- Exceptional verbal and written skills
- Ability to coach, train, and motivate individuals, and evaluate their work performance
- Excellent problem-solving, Leadership, and Customer Service skills
- Proficient with technology, especially computers, software applications, and phone systems
- Experience working with: Salesforce, ObserveAI, G-Suite, Tableau, Sigma
- Experience working with cross-cultural teams
- Strong leadership and people management skills.
- Deep understanding of contact center operations and quality standards.
- An analytical mindset with the ability to translate data into actionable strategies.
- Excellent communication and interpersonal abilities.
- A passion for coaching, process improvement, and delivering a best-in-class customer experience.
Notice to Applicants for Jobs Located in NYC or Remote Jobs Associated With Office in NYC Only
We use Covey as part of our hiring and/or promotional process for jobs in NYC and certain features may qualify it as an AEDT in NYC. As part of the hiring and/or promotion process, we provide Covey with job requirements and candidate submitted applications. We began using Covey Scout for Inbound from August 21, 2023, through December 21, 2023, and resumed using Covey Scout for Inbound again on June 29, 2024.
The Covey tool has been reviewed by an independent auditor. Results of the audit may be viewed here: Covey
About DoorDash
At DoorDash, our mission to empower local economies shapes how our team members move quickly, learn, and reiterate in order to make impactful decisions that display empathy for our range of users—from Dashers to merchant partners to consumers. We are a technology and logistics company that started by enabling door-to-door delivery, and we are looking for team members who can help us go from a company that is known as the place you order food to a company that people turn to for any and all goods.
DoorDash is growing rapidly and changing constantly, which gives our team members the opportunity to share their unique perspectives, solve new challenges, and own their careers. We're committed to supporting employees’ happiness, healthiness, and overall well-being by providing comprehensive benefits and perks.
Our Commitment to Diversity and Inclusion
We’re committed to growing and empowering a more inclusive community within our company, industry, and cities. That’s why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.
If you need any accommodations, please inform your recruiting contact upon initial connection.
We use Covey as part of our hiring and/or promotional process for jobs in certain locations.
The Covey tool has been reviewed by an independent auditor. Results of the audit may be viewed here: https://getcovey.com/nyc-local-law-144
To request a reasonable accommodation under applicable law or alternate selection process, please inform your recruiting contact upon initial connection.
Ready to apply?
Apply to DoorDash Mexico
Quality & Calibration Analyst (AI Focused)
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About the Team
The Quality Assurance team drives customer support insights to both our internal & BPO partner stakeholders, utilizing our quality assurance audit data as well as exciting new technologies in Conversational Intelligence AI. The team’s primary role will be to establish mechanisms to ensure our quality audits consistently provide insights that drive process improvements in our support experience.
About the Role
As a Senior Associate, Calibration Insights Analyst, you’ll be a key architect of calibration excellence across DoorDash Support. You will lead analytical deep dives to identify root causes of quality misalignment, investigate edge cases, and surface systemic opportunities to improve how our GenAI-powered QA systems operate.
You’ll collaborate closely with Model Calibration Specialists, the Performance Excellence team, and stakeholders across CXI to implement projects that improve agent performance, policy alignment, and customer outcomes. You’ll help maintain trust in our machine learning model’s QA outputs by ensuring our quality signals are precise, fair, and strategically useful.
This role requires comfort working with GPT/LLM-based systems and the ability to turn raw calibration data into insights that influence our long-term QA strategy.
You will report to the Supervisor Model Calibration Team (MCT) in our CXI QA organization. This role is hybrid and will require an in-office presence, typically 1 day per week, or as the business needs dictate.
You're excited about this opportunity because you will…
- Develop deep expertise in DoorDash’s QA systems and operational processes to guide meaningful calibration and KPI improvements across multiple lines of business.
- Assist with cross-functional projects by establishing success metrics, coordinating stakeholders, removing blockers, and clearly communicating progress toward goals.
- Conduct deep dives & root cause analyses (RCAs) on failure patterns, reversals, and edge cases to uncover inaccuracy trends/drivers.
- Create data models and dashboards to track calibration metrics, auditor accuracy, and sentiment/resolution trends.
- Partner with the Performance Excellence team and Support Operations stakeholders to translate calibration insights into QA strategy improvements.
We're excited about you because…
- You have a Bachelor’s degree or equivalent experience.
- You bring 4+ years in support operations, QA, trust & safety, or a similar customer-facing analytical role.
- You can communicate with customers, cross-functional partners, and senior leaders effectively.
- You enjoy the opportunity to think outside of the box. You can translate goals and blockers into relevant plans for the department.
- Produce recommendations and use data analysis and hypothesis testing to validate your findings.
- You’re passionate about identifying opportunities through operating at the lowest level of detail and using a first-principles approach to problem-solving.
- You're proficient in Microsoft and/or Google Suite.
- You have experience working with Conversational Intelligence, GPT-based tools, or QA signal models.
Notice to Applicants for Jobs Located in NYC or Remote Jobs Associated With Office in NYC Only
We use Covey as part of our hiring and/or promotional process for jobs in NYC and certain features may qualify it as an AEDT in NYC. As part of the hiring and/or promotion process, we provide Covey with job requirements and candidate submitted applications. We began using Covey Scout for Inbound from August 21, 2023, through December 21, 2023, and resumed using Covey Scout for Inbound again on June 29, 2024.
The Covey tool has been reviewed by an independent auditor. Results of the audit may be viewed here: Covey
About DoorDash
At DoorDash, our mission to empower local economies shapes how our team members move quickly, learn, and reiterate in order to make impactful decisions that display empathy for our range of users—from Dashers to merchant partners to consumers. We are a technology and logistics company that started by enabling door-to-door delivery, and we are looking for team members who can help us go from a company that is known as the place you order food to a company that people turn to for any and all goods.
DoorDash is growing rapidly and changing constantly, which gives our team members the opportunity to share their unique perspectives, solve new challenges, and own their careers. We're committed to supporting employees’ happiness, healthiness, and overall well-being by providing comprehensive benefits and perks.
Our Commitment to Diversity and Inclusion
We’re committed to growing and empowering a more inclusive community within our company, industry, and cities. That’s why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.
If you need any accommodations, please inform your recruiting contact upon initial connection.
We use Covey as part of our hiring and/or promotional process for jobs in certain locations.
The Covey tool has been reviewed by an independent auditor. Results of the audit may be viewed here: https://getcovey.com/nyc-local-law-144
To request a reasonable accommodation under applicable law or alternate selection process, please inform your recruiting contact upon initial connection.
Ready to apply?
Apply to DoorDash Mexico
Representante Senior de Atención al Cliente, Bilingüe
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Sobre el equipo
Como uno de los equipos operativos clave de DoorDash, Experiencia del Cliente y Operaciones de Soporte garantiza que, cuando surjan inconvenientes en la trayectoria final, siempre haya alguien disponible para solucionarlos. Nuestro equipo diseña y gestiona una creciente red global de centros de soporte para ofrecer la mejor experiencia posible a nuestros clientes, con el objetivo final de brindar un servicio excepcional de manera confiable.
Sobre el puesto
Estamos en búsqueda de un Representante de Experiencia para Comerciantes Senior que trabaje en estrecha colaboración con nuestros comerciantes de alto valor dentro de una cartera asignada, ayudándolos a resolver sus problemas más urgentes y mejorando su experiencia en la plataforma de DoorDash mientras seguimos expandiendo nuestra red de logística.
Como Representante de Experiencia para Comerciantes Senior desempeñará un papel crucial dentro del equipo de soporte a comerciantes, proporcionando un punto de contacto directo para todas sus necesidades de asistencia y garantizando su éxito en la plataforma de DoorDash. Construirás relaciones duraderas con los comerciantes a través de un excelente servicio al cliente y una resolución estratégica de problemas. Además, colaborarás con los dueños de cuentas y serás su contacto de soporte dentro de una cartera asignada. Formarás parte de un nuevo programa que busca posicionar el soporte como un factor diferenciador en el mercado mediante un servicio de alta calidad y atención personalizada.
Aspectos Destacados del Puesto
- Posición de tiempo completo
- Pago semanal (todos los viernes)
- Contrato directo con DoorDash
Compensación y Bonos
- Sueldo base: $18,000 MXN mensuales (brutos)
- Bono de bienestar mensual: $1,000 MXN
- Vales de despensa mensuales: $1,000 MXN
- Bono por desempeño: Hasta $5,000 MXN
Beneficios Adicionales
- Días personales pagados, además de los días de vacaciones por ley
- Equipo de trabajo para home office proporcionado
- Seguro de vida
- Aguinaldo: 15 días
- Fondo de ahorro: 10%
Seguridad Social y Cobertura Médica
- IMSS
- Servicio de ambulancia: 5 eventos gratuitos
- Asistencia médica a domicilio: 2 eventos gratuitos, servicios posteriores con tarifas preferenciales
- Orientación médica 24/7: Consultas telefónicas gratuitas todo el año
- Asistencia psicológica: Primera consulta gratuita, tarifas preferenciales en sesiones adicionales
- Asesoramiento nutricional ilimitado: Disponible de lunes a sábado, de 9:00 AM a 9:00 PM
- Servicio de enfermería a domicilio
- Programa de atención dental y visual
Te entusiasmará esta oportunidad porque podrás…
- Colaborar y resolver problemas clave para comerciantes dentro de una cartera asignada, incluyendo, entre otros, temas de pagos, problemas con el portal, actualizaciones de menú y otros asuntos de soporte avanzado.
- Construir relaciones estratégicas con los comerciantes, siendo su principal punto de contacto y experto en soporte para sus operaciones, especialmente aquellos con alto volumen de ingresos.
- Fomentar la retención y el éxito de los comerciantes a través de un servicio excepcional y una asistencia proactiva mediante llamadas telefónicas, correos electrónicos o videollamadas por Zoom.
- Priorizar y escalar problemas en colaboración con nuestros equipos internos para garantizar una resolución eficiente.
- Desarrollar un profundo conocimiento de los sistemas y recursos de DoorDash y utilizarlos estratégicamente para generar resultados positivos para nuestros comerciantes.
- Desarrollar un profundo conocimiento de los sistemas y recursos de DoorDash y utilizarlos estratégicamente para generar resultados positivos para nuestros comerciantes.
Nos entusiasma conocerte porque…
- Cuentas con al menos 3 años de experiencia en gestión de cuentas, atención al cliente, hospitalidad o un campo relacionado todo en inglés.
- Tienes un nivel de inglés B2 o superior comprobado (escrito, leído y hablado)
- Preparatoria concluida o GED. Licenciatura deseable es un plus.
- Posees conocimientos en Salesforce (o algún otro CRM), con la capacidad de visualizar e interpretar dashboards.
- Tienes manejo básico de Microsoft Suite y G Suite.
- Posees conocimientos básicos de Excel, incluyendo herramientas y funciones de formato.
- Tienes experiencia en SQL (deseable, pero no obligatorio).
- Has brindado asesoría y soporte estratégico a clientes, tanto de forma proactiva como reactiva. (En ingles).
- Has abogado por la experiencia del cliente dentro de un equipo o iniciativa.
- Eres experto en la construcción de relaciones estratégicas.
- Tienes habilidades sobresalientes para establecer prioridades y gestionar tareas de manera efectiva.
- Eres creativo y disfrutas buscando oportunidades para mejorar procesos.
Por qué te encantará trabajar en DoorDash…...
- Somos líderes – El liderazgo no se limita a nuestro equipo de gestión; en DoorDash, todos tienen la oportunidad de liderar e impulsar el cambio.
- Somos hacedores – Creemos que la mejor manera de predecir el futuro es creándolo. Desarrollamos soluciones innovadoras que posicionan a nuestra empresa y a nuestra industria a la vanguardia, en cada proyecto y cada día.
- Somos aprendices – No tememos enfrentar desafíos ni descubrir la verdad, por difícil que sea. En DoorDash, todos estamos en constante aprendizaje, sin importar si llevamos un minuto o un año en nuestro rol.
- Nos obsesiona el cliente – Nuestra misión es fortalecer las economías locales. Estamos comprometidos con nuestros clientes, comerciantes y dashers, conectándolos con nuevas oportunidades.
- Todos somos DoorDash – El mayor valor de nuestra empresa es nuestra gente. Juntos, convertimos nuestras metas en realidades y nos impulsamos hacia nuevos horizontes.
- Ofrecemos paquetes de compensación superiores y beneficios de salud integrales.
Notice to Applicants for Jobs Located in NYC or Remote Jobs Associated With Office in NYC Only
We use Covey as part of our hiring and/or promotional process for jobs in NYC and certain features may qualify it as an AEDT in NYC. As part of the hiring and/or promotion process, we provide Covey with job requirements and candidate submitted applications. We began using Covey Scout for Inbound from August 21, 2023, through December 21, 2023, and resumed using Covey Scout for Inbound again on June 29, 2024.
The Covey tool has been reviewed by an independent auditor. Results of the audit may be viewed here: Covey
About DoorDash
At DoorDash, our mission to empower local economies shapes how our team members move quickly, learn, and reiterate in order to make impactful decisions that display empathy for our range of users—from Dashers to merchant partners to consumers. We are a technology and logistics company that started by enabling door-to-door delivery, and we are looking for team members who can help us go from a company that is known as the place you order food to a company that people turn to for any and all goods.
DoorDash is growing rapidly and changing constantly, which gives our team members the opportunity to share their unique perspectives, solve new challenges, and own their careers. We're committed to supporting employees’ happiness, healthiness, and overall well-being by providing comprehensive benefits and perks.
Our Commitment to Diversity and Inclusion
We’re committed to growing and empowering a more inclusive community within our company, industry, and cities. That’s why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.
If you need any accommodations, please inform your recruiting contact upon initial connection.
We use Covey as part of our hiring and/or promotional process for jobs in certain locations.
The Covey tool has been reviewed by an independent auditor. Results of the audit may be viewed here: https://getcovey.com/nyc-local-law-144
To request a reasonable accommodation under applicable law or alternate selection process, please inform your recruiting contact upon initial connection.
Ready to apply?
Apply to DoorDash Mexico
Representative, MXO Menu Updates
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About the Role
Representative, MXO Menu Updates, you will be the primary architect of a Merchant’s digital storefront. You will balance technical precision in menu management with high-level hardware troubleshooting. This role requires a "Product Expert" mindset—someone who can navigate complex internal tools while providing an empathetic, world-class support experience through Inbound, Outbound, and Email channels.
Core Responsibilities
- Menu & Storefront Excellence
- Execute precise menu updates and modifications (Modifiers, pricing, and photos).
- Guide merchants through the DoorDash Portal, empowering them to manage their digital business effectively.
- Maintain a high level of attention to detail when reviewing and verifying sensitive account information.
- Specialized Hardware & Connectivity Support (Tablet Backup)
- Serve as the primary backup team for Tablet Support, performing end-to-end troubleshooting for merchant devices.
- Identify and resolve software and hardware issues, including network connectivity, application errors, and power issues.
- Guide merchants step-by-step through technical resets and hardware credentialing.
- Operational Mastery & Documentation
- Navigate and manage multiple platforms simultaneously (multitasking expertise).
- Adhere strictly to established workflows, operational procedures, and quality standards.
- Ensure every interaction is documented with professional-grade notes to maintain a "Single Source of Truth" for the merchant's history.
- Relationship Management
- Demonstrate "Customer Passion" by building trust with restaurant owners and managers.
- Provide accurate, valid, and complete information using approved DoorDash methods and tools.
- Handle escalations with professionalism, empathy, and a focus on positive outcomes.
- Investigative Thinking - Ability to independently investigate cases end-to-end, verify information through the proper channels, and reach the most accurate solution for the Merchant
Key Requirements / Profile
- Technical Aptitude: Comfort with troubleshooting Android-based hardware and complex network/connectivity issues.
- Detail-Oriented: Ability to handle data-heavy menu updates where a 1% error can impact a Merchant’s revenue.
- Communication: Exceptional verbal and written skills in both Spanish and English
- Adaptability: Ability to shift focus between data entry (Menu) and technical support (Tablets) seamlessly
Notice to Applicants for Jobs Located in NYC or Remote Jobs Associated With Office in NYC Only
We use Covey as part of our hiring and/or promotional process for jobs in NYC and certain features may qualify it as an AEDT in NYC. As part of the hiring and/or promotion process, we provide Covey with job requirements and candidate submitted applications. We began using Covey Scout for Inbound from August 21, 2023, through December 21, 2023, and resumed using Covey Scout for Inbound again on June 29, 2024.
The Covey tool has been reviewed by an independent auditor. Results of the audit may be viewed here: Covey
About DoorDash
At DoorDash, our mission to empower local economies shapes how our team members move quickly, learn, and reiterate in order to make impactful decisions that display empathy for our range of users—from Dashers to merchant partners to consumers. We are a technology and logistics company that started by enabling door-to-door delivery, and we are looking for team members who can help us go from a company that is known as the place you order food to a company that people turn to for any and all goods.
DoorDash is growing rapidly and changing constantly, which gives our team members the opportunity to share their unique perspectives, solve new challenges, and own their careers. We're committed to supporting employees’ happiness, healthiness, and overall well-being by providing comprehensive benefits and perks.
Our Commitment to Diversity and Inclusion
We’re committed to growing and empowering a more inclusive community within our company, industry, and cities. That’s why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.
If you need any accommodations, please inform your recruiting contact upon initial connection.
We use Covey as part of our hiring and/or promotional process for jobs in certain locations.
The Covey tool has been reviewed by an independent auditor. Results of the audit may be viewed here: https://getcovey.com/nyc-local-law-144
To request a reasonable accommodation under applicable law or alternate selection process, please inform your recruiting contact upon initial connection.
Ready to apply?
Apply to DoorDash Mexico
Senior Accounts Payable Analyst (Direct)
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About the Team
It's an exciting time to join our fast-growing Accounting team in Mexico with ample development opportunities. We're looking for a Senior Accounts Payable Analyst who is excited to learn and scale with us.
About the Role
You will support all aspects of Accounts Payable including processing invoices and promptly assisting vendors and partners with their billing inquiries. You will report to the Accounts Payable Manager. You will work closely with the Mexico and US Accounts Payable team, as well as cross-functional teams and vendors across global markets. You will work remotely in Mexico.
Please submit your resume in English.
You’re excited about this opportunity because you will work on…
- BPO Team Coordination:
- Oversee daily operations of the BPO team, ensuring invoice processing and related activities are completed accurately, on time, and in compliance with internal policies.
- Conduct weekly review meetings, monitor performance metrics, and provide ongoing training and guidance to strengthen operational excellence.
- Invoice and Vendor Oversight:
- Review and approve invoices, vendor statements, and exception cases (Tier 2 escalation) to ensure completeness and compliance.
- Partner with cross-functional teams and vendors to resolve discrepancies and maintain strong supplier relationships.
- Audit and Quality Control:
- Perform regular audits of invoices processed by the BPO team to identify and address errors, gaps, or process inefficiencies.
- Implement corrective actions and share best practices to maintain data integrity and reporting accuracy.
- Process Improvement and Standardization:
- Develop, refine, and document Standard Operating Procedures (SOPs) to standardize AP processes across regions.
- Collaborate with stakeholders to identify opportunities for continuous improvement and operational consistency.
- Automation and System Enhancement:
- Proactively learn and support the development of automation tools to scale AP systems and improve process efficiency.
- Work with IT and systems teams to enhance NetSuite, and related tools, ensuring optimal performance and user experience.
- Training and Knowledge Sharing:
- Deliver internal training sessions to the BPO team and other AP stakeholders on systems, tools (including and NetSuite), and best practices.
- Create resources and documentation to promote operational alignment and upskilling.
- Operational Support and Month-End Activities:
- Contribute to ad hoc projects and month-end close tasks to support accurate financial reporting.
- Review and manage Jira tickets, ensuring timely resolution and communication of updates.
We’re excited about you because…
- Written and verbal proficiency in English
- A proactive, detail-oriented professional with strong analytical and problem-solving skills.
- Experience managing outsourced (BPO) operations or high-volume AP functions.
- Eagerness to learn and apply automation and process optimization techniques.
- Excellent communication skills and the ability to collaborate effectively across global teams.
- Proficiency in NetSuite or similar ERP is highly preferred.
Notice to Applicants for Jobs Located in NYC or Remote Jobs Associated With Office in NYC Only
We use Covey as part of our hiring and/or promotional process for jobs in NYC and certain features may qualify it as an AEDT in NYC. As part of the hiring and/or promotion process, we provide Covey with job requirements and candidate submitted applications. We began using Covey Scout for Inbound from August 21, 2023, through December 21, 2023, and resumed using Covey Scout for Inbound again on June 29, 2024.
The Covey tool has been reviewed by an independent auditor. Results of the audit may be viewed here: Covey
About DoorDash
At DoorDash, our mission to empower local economies shapes how our team members move quickly, learn, and reiterate in order to make impactful decisions that display empathy for our range of users—from Dashers to merchant partners to consumers. We are a technology and logistics company that started by enabling door-to-door delivery, and we are looking for team members who can help us go from a company that is known as the place you order food to a company that people turn to for any and all goods.
DoorDash is growing rapidly and changing constantly, which gives our team members the opportunity to share their unique perspectives, solve new challenges, and own their careers. We're committed to supporting employees’ happiness, healthiness, and overall well-being by providing comprehensive benefits and perks.
Our Commitment to Diversity and Inclusion
We’re committed to growing and empowering a more inclusive community within our company, industry, and cities. That’s why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.
If you need any accommodations, please inform your recruiting contact upon initial connection.
We use Covey as part of our hiring and/or promotional process for jobs in certain locations.
The Covey tool has been reviewed by an independent auditor. Results of the audit may be viewed here: https://getcovey.com/nyc-local-law-144
To request a reasonable accommodation under applicable law or alternate selection process, please inform your recruiting contact upon initial connection.
Ready to apply?
Apply to DoorDash Mexico
Senior Analyst, Sales Analytics
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About the Team
The Sales Analytics team at DoorDash is responsible for getting the right information and insights out to drive our business goals. As DoorDash grows both in scale and breadth of offering, the strength of our sales engine and organizational structure must grow with it.
About the Role
You will be focused on partnering with our sales & strategy teams, who help solve pain points for small business (SMB) merchants on the Doordash platform through various methods such as new product adoption. You will lead analyses to guide our sales team with data-driven insights to unlock growth opportunities within their accounts. This cross-functional role will partner with sales, operations, product, and strategy teams.
You will report into a Senior Manager on our Sales Analytics team, which is part of our Sales Operations organization.
You’re excited about this opportunity because you will…
- Strategize – Devise and execute initiatives against the overall sales org strategy for “winning the merchant” while managing stakeholders across multiple lines of business
- Experiment – Use data-driven decision-making and sound business judgment to run sales tests and lead market intelligence efforts
- Optimize – Build the best merchant acquisition engine so DoorDash continues to offer the highest quality selection for its customers
- Analyze – Build models to evaluate the economics, value, and opportunity costs of strategic initiatives to improve sales performance
- Influence – Manage cross-functional projects with our sales, partner management, operations, product, engineering, business operations and BD teams to improve the merchant experience and achieve targets
We’re excited about you because…
- You have 2+ years of experience in Analytics, Consulting, or Strategy
- You have a bachelors degree or higher
- You are highly technical with advanced SQL, basic Python/R, and data modeling experience.
- You are an excellent analytical thinker who can deliver actionable recommendations out of complex datasets; Salesforce experience strongly preferred
- You have a proven track record of leading cross-functional initiatives, hitting goals by tracking OKRs, and succeeding in a complex and fast moving environment
- You’ll want to dive into and participate in company wide training programs (WeDash, etc.)
- You map complex operational workflows, diagnose data gaps, and architect AI-driven solutions end-to-end—from process discovery through prototype to production deployment. You build in AI tooling (e.g., Claude, ChatGPT, etc.) and ship real automation that eliminates manual work, closes visibility gaps, and accelerates decision-making across the business. You think in systems, not features. You treat every broken process as a build opportunity and every data gap as a use case waiting to be deployed. This is not an AI-curious role; this is an AI-native operating environment where you are expected to build, test, and iterate continuously.
Notice to Applicants for Jobs Located in NYC or Remote Jobs Associated With Office in NYC Only
We use Covey as part of our hiring and/or promotional process for jobs in NYC and certain features may qualify it as an AEDT in NYC. As part of the hiring and/or promotion process, we provide Covey with job requirements and candidate submitted applications. We began using Covey Scout for Inbound from August 21, 2023, through December 21, 2023, and resumed using Covey Scout for Inbound again on June 29, 2024.
The Covey tool has been reviewed by an independent auditor. Results of the audit may be viewed here: Covey
About DoorDash
At DoorDash, our mission to empower local economies shapes how our team members move quickly, learn, and reiterate in order to make impactful decisions that display empathy for our range of users—from Dashers to merchant partners to consumers. We are a technology and logistics company that started by enabling door-to-door delivery, and we are looking for team members who can help us go from a company that is known as the place you order food to a company that people turn to for any and all goods.
DoorDash is growing rapidly and changing constantly, which gives our team members the opportunity to share their unique perspectives, solve new challenges, and own their careers. We're committed to supporting employees’ happiness, healthiness, and overall well-being by providing comprehensive benefits and perks.
Our Commitment to Diversity and Inclusion
We’re committed to growing and empowering a more inclusive community within our company, industry, and cities. That’s why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.
If you need any accommodations, please inform your recruiting contact upon initial connection.
We use Covey as part of our hiring and/or promotional process for jobs in certain locations.
The Covey tool has been reviewed by an independent auditor. Results of the audit may be viewed here: https://getcovey.com/nyc-local-law-144
To request a reasonable accommodation under applicable law or alternate selection process, please inform your recruiting contact upon initial connection.
Ready to apply?
Apply to DoorDash Mexico
Senior Associate, Calibration Insights
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About the Team
The Quality Assurance team drives customer support insights to both our internal & BPO partner stakeholders, utilizing our quality assurance audit data as well as exciting new technologies in Conversational Intelligence AI. The team’s primary role will be to establish mechanisms to ensure our quality audits consistently provide insights that drive process improvements in our support experience.
About the Role
As a Senior Associate, Calibration Insights Analyst, you’ll be a key architect of calibration excellence across DoorDash Support. You will lead analytical deep dives to identify root causes of quality misalignment, investigate edge cases, and surface systemic opportunities to improve how our GenAI-powered QA systems operate.
You’ll collaborate closely with Model Calibration Specialists, the Performance Excellence team, and stakeholders across CXI to implement projects that improve agent performance, policy alignment, and customer outcomes. You’ll help maintain trust in our machine learning model’s QA outputs by ensuring our quality signals are precise, fair, and strategically useful.
This role requires comfort working with GPT/LLM-based systems and the ability to turn raw calibration data into insights that influence our long-term QA strategy.
You will report to the Supervisor Model Calibration Team (MCT) in our CXI QA organization. This role is hybrid and will require an in-office presence, typically 1 day per week, or as the business needs dictate.
You're excited about this opportunity because you will…
- Develop deep expertise in DoorDash’s QA systems and operational processes to guide meaningful calibration and KPI improvements across multiple lines of business.
- Assist with cross-functional projects by establishing success metrics, coordinating stakeholders, removing blockers, and clearly communicating progress toward goals.
- Conduct deep dives & root cause analyses (RCAs) on failure patterns, reversals, and edge cases to uncover inaccuracy trends/drivers.
- Create data models and dashboards to track calibration metrics, auditor accuracy, and sentiment/resolution trends.
- Partner with the Performance Excellence team and Support Operations stakeholders to translate calibration insights into QA strategy improvements.
We're excited about you because…
- You have a Bachelor’s degree or equivalent experience.
- You bring 4+ years in support operations, QA, trust & safety, or a similar customer-facing analytical role.
- You can communicate with customers, cross-functional partners, and senior leaders effectively.
- You enjoy the opportunity to think outside of the box. You can translate goals and blockers into relevant plans for the department.
- Produce recommendations and use data analysis and hypothesis testing to validate your findings.
- You’re passionate about identifying opportunities through operating at the lowest level of detail and using a first-principles approach to problem-solving.
- You're proficient in Microsoft and/or Google Suite.
- You have experience working with Conversational Intelligence, GPT-based tools, or QA signal models.
Notice to Applicants for Jobs Located in NYC or Remote Jobs Associated With Office in NYC Only
We use Covey as part of our hiring and/or promotional process for jobs in NYC and certain features may qualify it as an AEDT in NYC. As part of the hiring and/or promotion process, we provide Covey with job requirements and candidate submitted applications. We began using Covey Scout for Inbound from August 21, 2023, through December 21, 2023, and resumed using Covey Scout for Inbound again on June 29, 2024.
The Covey tool has been reviewed by an independent auditor. Results of the audit may be viewed here: Covey
About DoorDash
At DoorDash, our mission to empower local economies shapes how our team members move quickly, learn, and reiterate in order to make impactful decisions that display empathy for our range of users—from Dashers to merchant partners to consumers. We are a technology and logistics company that started by enabling door-to-door delivery, and we are looking for team members who can help us go from a company that is known as the place you order food to a company that people turn to for any and all goods.
DoorDash is growing rapidly and changing constantly, which gives our team members the opportunity to share their unique perspectives, solve new challenges, and own their careers. We're committed to supporting employees’ happiness, healthiness, and overall well-being by providing comprehensive benefits and perks.
Our Commitment to Diversity and Inclusion
We’re committed to growing and empowering a more inclusive community within our company, industry, and cities. That’s why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.
If you need any accommodations, please inform your recruiting contact upon initial connection.
We use Covey as part of our hiring and/or promotional process for jobs in certain locations.
The Covey tool has been reviewed by an independent auditor. Results of the audit may be viewed here: https://getcovey.com/nyc-local-law-144
To request a reasonable accommodation under applicable law or alternate selection process, please inform your recruiting contact upon initial connection.
Ready to apply?
Apply to DoorDash Mexico
Senior Associate, Campaign Operations
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About the Team
The DoorDash Campaign Operations team’s mission is to efficiently deliver high quality, relevant communications that meet the needs of our audiences, globally. To accomplish this mission, we’re building a team of technical CRM experts who build, QA, and launch marketing campaigns designed by our Lifecycle Marketing partners. This team is goaled on high quality campaign delivery and operational efficiency so that each campaign reaches the correct audience on-time with excellent craft.
About the Role
As the Senior Associate, Campaign Operations, you will be responsible for building, testing and launching Retention Marketing campaigns designed by our Lifecycle Marketing partners. You will partner closely with the Lifecycle Marketing team and Project Managers to ensure each campaign has completed all required steps prior to launch, and is delivered on time to the end-consumer, with high quality and excellent craft. You will be responsible for the high quality campaign delivery rate and production efficiency of each campaign launch. This role will report to the Campaign Ops Manager who sits in Mexico City.
You’re excited about this opportunity because you will…
- Campaign QA & Execution: Build, test, and launch retention marketing campaigns across email, push notifications, in-app messaging, and other channels using Braze and in-house tools. Includes owning the QA review process, collaborating with designers and copywriters, building target audience segments and capturing feedback from multiple stakeholders.
- Cross-functional Collaboration: Partner with teams such as Lifecycle Marketing, Martech, Data Science, Product, Engineering, and Design to align on campaign goals, audience segmentation, and creative execution.
- Performance Analysis: Monitor and analyze campaign performance, providing insights and recommendations to improve quality, craft and efficiency for future initiatives.
- Stakeholder Management: Act as the primary point of contact for Campaign Operations for your Lifecycle Marketing partners, ensuring alignment with company goals and priorities.
- Tool Expertise: Leverage Braze and other internal marketing platforms to implement sophisticated campaigns, including automation, dynamic content, and A/B testing.
We’re excited about you because you bring…
- Experience: 3-4+ years of experience in Retention Marketing, Email Marketing, or Lifecycle Marketing
- Technical Proficiency: Hands-on experience with Braze/Iterable or a similar ESP is required. Familiarity with other marketing automation tools is a plus.
- Operational Excellence: Strong attention to detail, organizational skills, and the ability to manage multiple projects simultaneously.
- Analytical Mindset: Ability to interpret data and analytics to inform decisions and optimize campaign development and quality.
- Collaborative Approach: Excellent interpersonal and communication skills to work effectively with cross-functional teams and stakeholders
Notice to Applicants for Jobs Located in NYC or Remote Jobs Associated With Office in NYC Only
We use Covey as part of our hiring and/or promotional process for jobs in NYC and certain features may qualify it as an AEDT in NYC. As part of the hiring and/or promotion process, we provide Covey with job requirements and candidate submitted applications. We began using Covey Scout for Inbound from August 21, 2023, through December 21, 2023, and resumed using Covey Scout for Inbound again on June 29, 2024.
The Covey tool has been reviewed by an independent auditor. Results of the audit may be viewed here: Covey
About DoorDash
At DoorDash, our mission to empower local economies shapes how our team members move quickly, learn, and reiterate in order to make impactful decisions that display empathy for our range of users—from Dashers to merchant partners to consumers. We are a technology and logistics company that started by enabling door-to-door delivery, and we are looking for team members who can help us go from a company that is known as the place you order food to a company that people turn to for any and all goods.
DoorDash is growing rapidly and changing constantly, which gives our team members the opportunity to share their unique perspectives, solve new challenges, and own their careers. We're committed to supporting employees’ happiness, healthiness, and overall well-being by providing comprehensive benefits and perks.
Our Commitment to Diversity and Inclusion
We’re committed to growing and empowering a more inclusive community within our company, industry, and cities. That’s why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.
If you need any accommodations, please inform your recruiting contact upon initial connection.
We use Covey as part of our hiring and/or promotional process for jobs in certain locations.
The Covey tool has been reviewed by an independent auditor. Results of the audit may be viewed here: https://getcovey.com/nyc-local-law-144
To request a reasonable accommodation under applicable law or alternate selection process, please inform your recruiting contact upon initial connection.
Ready to apply?
Apply to DoorDash Mexico
Senior Associate, Creative Strategy - Dasher
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About the Team
The Dasher Growth Marketing team is focused on building and nurturing our Dasher base by building a relationship with our couriers and providing them with an engaging and relevant cross-channel experience. The Dasher Growth Marketing team at DoorDash is growing rapidly and it is expected this person will be a leader on the team, help develop our marketing approach, and grow their career as the team expands.
About the Role
We’re looking for a talented and driven Senior Associate, Dasher Performance Marketing with strong experience in creative optimization for paid channels to support and scale a world-class Dasher acquisition program. This is a hands-on, Media Ops–grounded role focused on execution, creative performance analysis, and operational excellence.
You’ll have an immediate impact by owning creative performance analysis, reporting, and trafficking across our main paid media channels throughout the U.S., Canada, Australia, and New Zealand. You’ll manage a high-performing creative acquisition program with support from our U.S.-based team, solving complex problems and making strategic recommendations that directly drive Dasher growth.
Based in Mexico City (CDMX), you’ll be among the first marketing hires in our local office. You’ll also partner closely with platforms like Meta, TikTok, Google, and Snapchat to test new products, implement new creative strategies and unlock scalable growth opportunities.
You will report directly to our Manager, Dasher Performance Marketing (CDMX).
You’re excited about this opportunity because you will…
- Be part of the founding DoorDash team in our Mexico City office, helping shape how Media Ops and performance marketing operate locally.
- Own creative performance across paid channels (especially Paid Social) for Dasher acquisition, ensuring we hit performance targets while continuously improving creative effectiveness.
- Serve as the single-threaded owner of creative performance insights, translating data into clear, actionable recommendations for both media and creative teams.
- Measure a structured, hypothesis-driven creative experimentation roadmap—including:
- A/B and multivariate creative tests (concepts, hooks, formats, messaging, and CTAs)
- Creative-driven optimization and algorithm tests in partnership with media channel owners
- Translate creative performance data into production guidance by identifying winning patterns in messaging, visuals, angles, and formats, and turning those learnings into clear feedback for designers, agencies, and traffickers.
- Work day-to-day with media teams, creative agencies, platform partners, and traffickers to:
- Build and refine creative briefs grounded in performance insights
- Own creative trafficking, QA, naming conventions, and flighting for both always-on refreshes and specialized campaigns
- Quickly launch, iterate, and scale winning assets while maintaining clean test hygiene
- Build and maintain performance reporting and monitor key metrics such as CPA, CPC, CVR, CTR, flagging risks and opportunities early.
- Partner cross-functionally with creative, growth, analytics, and local teams to align on goals, share learnings, and feed creative insights back into broader strategy.
We’re excited about you because…
- You are proficient in English (written and spoken) and comfortable presenting performance results and recommendations to a variety of stakeholders.
- You have 4+ years of experience in performance marketing, paid media, or creative optimization roles, ideally focused on acquisition.
- You have direct, hands-on experience with:
- Paid Social media buying and optimization (Meta, TikTok, Snapchat, Pinterest, etc.)
- Creative testing and experimentation, either in-house or at an agency
- You are highly analytical about creative and comfortable working deeply in data:
- Very strong in Excel / Google Sheets
- Deep familiarity with performance metrics such as CPA, CPC, CVR, CTR
- Able to build structured analyses that explain why creative worked and what should happen next
- You are operationally strong and comfortable following and helping manage cross-functional workflows within a Media Ops environment.
- You have creative fluency—you can evaluate ad concepts, messaging, hooks, and formats and provide clear, actionable feedback, even if you’re not producing creative yourself.
- You enjoy collaborating with creative teams and agencies – you can speak both “data” and “creative,” and you’re skilled at turning numbers into simple, inspiring direction.
- Preferred: Experience with web & app tracking / attribution (e.g., MMPs, pixels, server-side tracking).
- Preferred: SQL knowledge (or a strong desire to learn) to dig into cohort, funnel, and LTV analyses.
- Preferred: Experience working on multi-sided marketplace businesses, understanding supply/demand dynamics and quality of acquired users/partners.
About DoorDash
At DoorDash, our mission to empower local economies shapes how our team members move quickly, learn, and reiterate in order to make impactful decisions that display empathy for our range of users—from Dashers to merchant partners to consumers. We are a technology and logistics company that started by enabling door-to-door delivery, and we are looking for team members who can help us go from a company that is known as the place you order food to a company that people turn to for any and all goods.
DoorDash is growing rapidly and changing constantly, which gives our team members the opportunity to share their unique perspectives, solve new challenges, and own their careers. We're committed to supporting employees’ happiness, healthiness, and overall well-being by providing comprehensive benefits and perks.
Our Commitment to Diversity and Inclusion
We’re committed to growing and empowering a more inclusive community within our company, industry, and cities. That’s why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.
If you need any accommodations, please inform your recruiting contact upon initial connection.
We use Covey as part of our hiring and/or promotional process for jobs in certain locations.
The Covey tool has been reviewed by an independent auditor. Results of the audit may be viewed here: https://getcovey.com/nyc-local-law-144
To request a reasonable accommodation under applicable law or alternate selection process, please inform your recruiting contact upon initial connection.
Ready to apply?
Apply to DoorDash Mexico
Supply Chain Team Lead, Inbound Logistics
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About the Team
Our New Verticals Strategy & Operations team is re-inventing the way consumers think about grocery, convenience, alcohol and retail delivery through both our first-party and third-party operations businesses. DashMart is our first-party offering which serves as a fulfillment platform for DoorDash customers when they need essential items in a hurry – including groceries, household essentials, local favorites and so much more. We have sites all over the country and are expanding the selection we carry and services we offer our customers today!
About the Role
We are hiring a Delivery Team Lead to join the DashMart Supply Chain team, focused on overseeing inbound deliveries and driving strong on-time performance across our vendor network. You will lead and manage a 4-5 person team responsible for vendor outreach, real-time delivery updates, and cross-functional coordination between our sites and vendors. You will build a deep understanding of vendor performance and internal workflows and apply that knowledge to strengthen vendor accountability, improve team processes, and highlight key drivers of on-time delivery degradation.
You’re excited about this opportunity because you will…
- Lead on-time delivery initiatives – Own OTD reporting and drive measurable improvement in on-time delivery for our top vendors, developing longer-term approaches to sustainably improve performance
- Manage and mentor a team of Delivery Specialists – Develop talent, set team goals, and coach team members to strong execution
- Strengthen vendor partnerships – Elevate vendor accountability and collaboration to drive consistent on-time performance and reduce delivery variability
- Build and improve operations – Identify, refine and scale processes for our team’s daily operations. Identify systemic root causes and design scalable process improvements across our network.
- Collaborate cross-functionally – Work closely with local operations, vendor management, demand planning, and inventory management to align on goals and execute initiatives
- Analyze – Use data to guide decisions at both the strategic and operational levels, leveraging SQL, dashboards, and google sheets
We’re excited about you because…
- You have an ownership mindset: You take responsibility for outcomes, balancing attention to detail with the ability to step back and identify broader trends and opportunities.
- You’re analytical: You use data to inform decisions, challenge assumptions, and drive clarity.
- You’re a problem solver: You have a talent for synthesizing complex problems and can independently translate high level goals into actionable plans for your team.
- You’re an effective communicator: You seamlessly relay information between external partners and internal teams, ensuring alignment, clear expectations, and end-to-end execution.
Qualifications
- 3+ years of experience in supply chain, operations or a related field, including experience managing two or more direct reports
- Strong experience communicating with and managing external vendors or partners
- Excellent written and verbal communication skills
- Comfortable working with data tools (e.g., Excel, SQL, dashboards) to analyze performance and inform decisions
- Bachelor’s degree required
Notice to Applicants for Jobs Located in NYC or Remote Jobs Associated With Office in NYC Only
We use Covey as part of our hiring and/or promotional process for jobs in NYC and certain features may qualify it as an AEDT in NYC. As part of the hiring and/or promotion process, we provide Covey with job requirements and candidate submitted applications. We began using Covey Scout for Inbound from August 21, 2023, through December 21, 2023, and resumed using Covey Scout for Inbound again on June 29, 2024.
The Covey tool has been reviewed by an independent auditor. Results of the audit may be viewed here: Covey
About DoorDash
At DoorDash, our mission to empower local economies shapes how our team members move quickly, learn, and reiterate in order to make impactful decisions that display empathy for our range of users—from Dashers to merchant partners to consumers. We are a technology and logistics company that started by enabling door-to-door delivery, and we are looking for team members who can help us go from a company that is known as the place you order food to a company that people turn to for any and all goods.
DoorDash is growing rapidly and changing constantly, which gives our team members the opportunity to share their unique perspectives, solve new challenges, and own their careers. We're committed to supporting employees’ happiness, healthiness, and overall well-being by providing comprehensive benefits and perks.
Our Commitment to Diversity and Inclusion
We’re committed to growing and empowering a more inclusive community within our company, industry, and cities. That’s why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.
If you need any accommodations, please inform your recruiting contact upon initial connection.
We use Covey as part of our hiring and/or promotional process for jobs in certain locations.
The Covey tool has been reviewed by an independent auditor. Results of the audit may be viewed here: https://getcovey.com/nyc-local-law-144
To request a reasonable accommodation under applicable law or alternate selection process, please inform your recruiting contact upon initial connection.
Ready to apply?
Apply to DoorDash Mexico
AI Quality Analyst
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About the Team
The Quality Assurance team drives customer support insights to both our internal & BPO partner stakeholders, utilizing our quality assurance audit data as well as exciting new technologies in Conversational Intelligence AI. The team’s primary role will be to establish mechanisms to ensure our quality audits consistently provide insights that drive process improvements in our support experience.
About the Role
As a Senior Associate, Calibration Insights Analyst, you’ll be a key architect of calibration excellence across DoorDash Support. You will lead analytical deep dives to identify root causes of quality misalignment, investigate edge cases, and surface systemic opportunities to improve how our GenAI-powered QA systems operate.
You’ll collaborate closely with Model Calibration Specialists, the Performance Excellence team, and stakeholders across CXI to implement projects that improve agent performance, policy alignment, and customer outcomes. You’ll help maintain trust in our machine learning model’s QA outputs by ensuring our quality signals are precise, fair, and strategically useful.
This role requires comfort working with GPT/LLM-based systems and the ability to turn raw calibration data into insights that influence our long-term QA strategy.
You will report to the Supervisor Model Calibration Team (MCT) in our CXI QA organization. This role is hybrid and will require an in-office presence, typically 1 day per week, or as the business needs dictate.
You're excited about this opportunity because you will…
- Develop deep expertise in DoorDash’s QA systems and operational processes to guide meaningful calibration and KPI improvements across multiple lines of business.
- Assist with cross-functional projects by establishing success metrics, coordinating stakeholders, removing blockers, and clearly communicating progress toward goals.
- Conduct deep dives & root cause analyses (RCAs) on failure patterns, reversals, and edge cases to uncover inaccuracy trends/drivers.
- Create data models and dashboards to track calibration metrics, auditor accuracy, and sentiment/resolution trends.
- Partner with the Performance Excellence team and Support Operations stakeholders to translate calibration insights into QA strategy improvements.
We're excited about you because…
- You have a Bachelor’s degree or equivalent experience.
- You bring 4+ years in support operations, QA, trust & safety, or a similar customer-facing analytical role.
- You can communicate with customers, cross-functional partners, and senior leaders effectively.
- You enjoy the opportunity to think outside of the box. You can translate goals and blockers into relevant plans for the department.
- Produce recommendations and use data analysis and hypothesis testing to validate your findings.
- You’re passionate about identifying opportunities through operating at the lowest level of detail and using a first-principles approach to problem-solving.
- You're proficient in Microsoft and/or Google Suite.
- You have experience working with Conversational Intelligence, GPT-based tools, or QA signal models.
Notice to Applicants for Jobs Located in NYC or Remote Jobs Associated With Office in NYC Only
We use Covey as part of our hiring and/or promotional process for jobs in NYC and certain features may qualify it as an AEDT in NYC. As part of the hiring and/or promotion process, we provide Covey with job requirements and candidate submitted applications. We began using Covey Scout for Inbound from August 21, 2023, through December 21, 2023, and resumed using Covey Scout for Inbound again on June 29, 2024.
The Covey tool has been reviewed by an independent auditor. Results of the audit may be viewed here: Covey
About DoorDash
At DoorDash, our mission to empower local economies shapes how our team members move quickly, learn, and reiterate in order to make impactful decisions that display empathy for our range of users—from Dashers to merchant partners to consumers. We are a technology and logistics company that started by enabling door-to-door delivery, and we are looking for team members who can help us go from a company that is known as the place you order food to a company that people turn to for any and all goods.
DoorDash is growing rapidly and changing constantly, which gives our team members the opportunity to share their unique perspectives, solve new challenges, and own their careers. We're committed to supporting employees’ happiness, healthiness, and overall well-being by providing comprehensive benefits and perks.
Our Commitment to Diversity and Inclusion
We’re committed to growing and empowering a more inclusive community within our company, industry, and cities. That’s why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.
If you need any accommodations, please inform your recruiting contact upon initial connection.
We use Covey as part of our hiring and/or promotional process for jobs in certain locations.
The Covey tool has been reviewed by an independent auditor. Results of the audit may be viewed here: https://getcovey.com/nyc-local-law-144
To request a reasonable accommodation under applicable law or alternate selection process, please inform your recruiting contact upon initial connection.
Ready to apply?
Apply to DoorDash Mexico
Analyst I, Analytics and Forecasting
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About the Team:
You will be a part of the Network Operations Excellence (NOE) team which is a component of the Global Support and Integrity Operations (GSIO) organization. The primary role of this organization is to provide the best support for Dashers, Consumers and Merchants to maximize Customer retention while minimizing cost. We achieve this by creating feedback mechanisms and insights to influence process design and resource allocation to improve the experience. Our ultimate objective is to enhance the experience of all customers engaging with DoorDash, and improve key performance indicators (KPIs). To achieve this objective, the team will operate and execute support experiences.
About the Role:
We are looking for a motivated Junior Analyst to join our Forecasting and Network Operations Excellence team. In this role, you’ll support the team by collecting, analyzing, and reporting data that helps scale our global operations and improve our service delivery. This is an ideal opportunity for someone early in their analytics career who is eager to learn, grow, and make an impact in a fast-paced environment.
You’ll work closely with Senior Analysts and cross-functional teams such as Workforce Management, Business Intelligence, Data Science, Operations, Finance and Customer Experience. to assist in reporting, process improvement, and the development of data-driven insights. Strong attention to detail, eagerness to learn new tools, and comfort with working in a data-rich environment are key to success
You’re excited about this opportunity because you will:
- Support the team in gathering, cleaning, and analyzing data to inform business decisions
- Work on creating and maintaining dashboards and recurring reports using tools like Excel and BI platforms (e.g., Tableau, Looker, Sigma)
- Work with stakeholders to understand business questions and help provide data-driven answers
- Participate in the demand planning process by supporting data collection and model updates
- Help identify small-scale opportunities for automation and workflow improvements
- Monitor and triage incoming requests in our team channel, assisting with ad-hoc problem-solving to help unlock operational efficiencies
- Collaborate with peers and more senior team members to learn best practices in forecasting and analytics
We’re excited about you because you:
- Have a foundational understanding of SQL and Excel; you're comfortable learning new tools and techniques
- Are curious and eager to develop your technical and analytical skills
- Enjoy solving problems and working with data to uncover insights
- Are detail-oriented, organized, and capable of managing multiple tasks
- Communicate clearly and effectively, and enjoy collaborating with team members
- Are excited to grow your career in a data-focused role within a fast-paced tech environment
- Bachelors degree in quantitative field + 2 years of relevant experience
- Fluency in English is a must to connect with our partners
*Please Note: We operate in a hybrid model, and our office is located in Mexico City
Notice to Applicants for Jobs Located in NYC or Remote Jobs Associated With Office in NYC Only
We use Covey as part of our hiring and/or promotional process for jobs in NYC and certain features may qualify it as an AEDT in NYC. As part of the hiring and/or promotion process, we provide Covey with job requirements and candidate submitted applications. We began using Covey Scout for Inbound from August 21, 2023, through December 21, 2023, and resumed using Covey Scout for Inbound again on June 29, 2024.
The Covey tool has been reviewed by an independent auditor. Results of the audit may be viewed here: Covey
About DoorDash
At DoorDash, our mission to empower local economies shapes how our team members move quickly, learn, and reiterate in order to make impactful decisions that display empathy for our range of users—from Dashers to merchant partners to consumers. We are a technology and logistics company that started by enabling door-to-door delivery, and we are looking for team members who can help us go from a company that is known as the place you order food to a company that people turn to for any and all goods.
DoorDash is growing rapidly and changing constantly, which gives our team members the opportunity to share their unique perspectives, solve new challenges, and own their careers. We're committed to supporting employees’ happiness, healthiness, and overall well-being by providing comprehensive benefits and perks.
Our Commitment to Diversity and Inclusion
We’re committed to growing and empowering a more inclusive community within our company, industry, and cities. That’s why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.
If you need any accommodations, please inform your recruiting contact upon initial connection.
We use Covey as part of our hiring and/or promotional process for jobs in certain locations.
The Covey tool has been reviewed by an independent auditor. Results of the audit may be viewed here: https://getcovey.com/nyc-local-law-144
To request a reasonable accommodation under applicable law or alternate selection process, please inform your recruiting contact upon initial connection.
Ready to apply?
Apply to DoorDash Mexico
Associate Manager, Sales Compliance
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About the Team
The Sales Compliance team is responsible for designing and ensuring effective Sales Compliance and Controls across DoorDash’s sales organization. The Sales Compliance team is part of the larger Sales Strategy & Operations team, which accelerates productivity and develops go-to-market strategies and processes to support our sales organization. This group builds the engine and foundation for DoorDash to achieve the best selection for our platform and grow revenues across all business lines.
About the Role
We are seeking an Associate Manager, Sales Compliance to draw actionable insights from large financial data sets, drive order-to-cash process improvements, and lead cross-functional compliance projects. You will understand the internal processes that drive data inputs and quality, enabling you to root cause compliance, reporting, contract, and system issues. You will drive initiatives with a high level of quality with minimal guidance. You will diagnose and define net new projects or business needs for the team. You will perform walkthroughs and identify gaps within processes as well as problem solve. You will help improve processes via automation and efficiencies. You will also work directly with our sales team to understand and remediate compliance issues.
You will report to the Senior Manager, Sales Controls on our Sales Compliance team in our Merchant Sales Operations organization. We expect this role to be hybrid, with some time in-office and some remote.
You’re excited about this opportunity because you will…
- Work cross-functionally with analytics, sales, product, accounting, audit, finance and legal teams
- Develop and scale process improvements
- Create actionable insights for larger sets of data
- Get to the lowest level of details to deeply understand DoorDash’s products and systems
- Help eliminate DoorDash’s third-party risk from a legal and financial perspective
- Directly impact DoorDash’s ability to recognize revenue and audit internal controls
- Be tasked with reconciling numerous lines of revenue data to contracts in various Doordash systems
- Use various methods, including excel queries and researching various databases
- Be comfortable analyzing the results of the reconciliation, identifying trends and researching reasons for outliers
- Present results in a timely manner to key stakeholders and make recommendations for improvements
We’re excited about you because…
- You have 3+ years relevant experience as a senior auditor, senior financial analyst, data analyst, or similar field
- You have a college degree in Accounting, Finance, or a related field
- You’re fluent in English
- You have experience in process improvement and optimization
- You are highly proficient in Microsoft Excel (pivot tables, vlookups)
- You can move quickly and desire to own projects from day one
- You pay attention to detail
- You have the ability to document processes clearly and concisely.
- You have time management and organizational skills
- You are a strong communicator with the ability to interact and build trust across all levels of the business
- You can work on significant and unique issues requiring analysis of situations or data
- You have the ability to exercise independent judgment in methods, techniques and evaluation criteria for obtaining results.
About DoorDash
At DoorDash, our mission to empower local economies shapes how our team members move quickly, learn, and reiterate in order to make impactful decisions that display empathy for our range of users—from Dashers to merchant partners to consumers. We are a technology and logistics company that started by enabling door-to-door delivery, and we are looking for team members who can help us go from a company that is known as the place you order food to a company that people turn to for any and all goods.
DoorDash is growing rapidly and changing constantly, which gives our team members the opportunity to share their unique perspectives, solve new challenges, and own their careers. We're committed to supporting employees’ happiness, healthiness, and overall well-being by providing comprehensive benefits and perks.
Our Commitment to Diversity and Inclusion
We’re committed to growing and empowering a more inclusive community within our company, industry, and cities. That’s why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.
If you need any accommodations, please inform your recruiting contact upon initial connection.
We use Covey as part of our hiring and/or promotional process for jobs in certain locations.
The Covey tool has been reviewed by an independent auditor. Results of the audit may be viewed here: https://getcovey.com/nyc-local-law-144
To request a reasonable accommodation under applicable law or alternate selection process, please inform your recruiting contact upon initial connection.
Ready to apply?
Apply to DoorDash Mexico
Associate, Promo Operations
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About the Team
Our Ads & Promotions Operations team operates at the intersection of e-commerce, marketing, and advertising. We ensure our promotional and advertising campaigns deliver high-quality experiences for consumers and merchants while driving performance for advertisers. In this role, you will be directly responsible for managing our promotional & advertising campaigns across our restaurant business by working cross functionally with our sales, product and engineering teams..
About the Role
As a promo operations associate, you will support the integrity and scalability of DoorDash’s advertising programs by building full-serve promotions, assisting during the QA process and monitoring live campaigns to ensure they reach our customers’ and merchants’ expectations.
In this role, you will…
- Own rapid-turn promo campaigns for enterprise and midmarket restaurants
- Partner cross-functionally with our account teams across our restaurant business to ensure campaigns are executed flawlessly
- Navigate a bifurcated campaign management system as we adopt a brand new Ads Manager flow while continuing to incorporate features from our internal legacy software
- Leverage SQL to extract, manipulate, and analyze large datasets to support campaign performance tracking and operational decision-making
- Assist with data entry projects to drive our migration and adoption of Ads Manager
- Work with product and engineering, using data and operational feedback to drive product improvements which directly improve campaign accuracy, efficiency, and the launch new features
- Use new AI-supported tools to create process improvements to drive more efficient workflows with cross-functional teams
You’re excited about this opportunity because you will…
- Operate- You’re not afraid to dig deep into the technical and operational details, troubleshoot issues, and become an expert in new tools and workflows as the company continues to innovate and grow.
- Build- You enjoy building & maintaining processes that improve accuracy, efficiency, and scalability for campaign operations.
- Analyze- You’re comfortable translating complex data into clear, actionable recommendations that improve campaign accuracy, efficiency, and overall business impact.
- Partner- You thrive in cross-functional environments and can collaborate effectively with Sales, Product, Engineering and Marketing teams.
- Manage- You can balance multiple workstreams simultaneously, utilize cutting edge AI-driven tooling, maintain strong organization, and deliver clear and actionable insights.
We’re excited about you because…
- You have 2+ years of experience in scaled ad operations, digital advertising, data entry, or data audit; high growth startup experience preferred.
- You have excellent communication skills, can manage effectively in a matrixed environment and can move quickly to balance and reprioritize campaigns based on changing information.
- You have 2+ years of experience with writing SQL queries, diagnosing data and creating dashboard cross functional partners will utilize
- You are extremely organized and detail-oriented, with the ability to manage high volume in a fast-paced environment while maintaining our best in class quality expectations.
- You have a strong ability to work autonomously to troubleshoot issues, communicate to cross-functional stakeholders, escalate when required, and drive campaign issues to full resolution.
- You’re a self-starter who thrives in changing environments and is eager to expand your skill set.
Nice to haves
- You have experience editing SQL queries
- You have design experience with industry leading tools such as Figma and Photoshop
- You have experience driving product improvements with product, engineering, and other cross-functional teams
- You have utilized AI tools in the past like Claude, ChatGPT or Gemini to improve and enhance your workflows
- You have experience pulling reports from Salesforce, Sigma, Tableau, or another data
Notice to Applicants for Jobs Located in NYC or Remote Jobs Associated With Office in NYC Only
We use Covey as part of our hiring and/or promotional process for jobs in NYC and certain features may qualify it as an AEDT in NYC. As part of the hiring and/or promotion process, we provide Covey with job requirements and candidate submitted applications. We began using Covey Scout for Inbound from August 21, 2023, through December 21, 2023, and resumed using Covey Scout for Inbound again on June 29, 2024.
The Covey tool has been reviewed by an independent auditor. Results of the audit may be viewed here: Covey
About DoorDash
At DoorDash, our mission to empower local economies shapes how our team members move quickly, learn, and reiterate in order to make impactful decisions that display empathy for our range of users—from Dashers to merchant partners to consumers. We are a technology and logistics company that started by enabling door-to-door delivery, and we are looking for team members who can help us go from a company that is known as the place you order food to a company that people turn to for any and all goods.
DoorDash is growing rapidly and changing constantly, which gives our team members the opportunity to share their unique perspectives, solve new challenges, and own their careers. We're committed to supporting employees’ happiness, healthiness, and overall well-being by providing comprehensive benefits and perks.
Our Commitment to Diversity and Inclusion
We’re committed to growing and empowering a more inclusive community within our company, industry, and cities. That’s why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.
If you need any accommodations, please inform your recruiting contact upon initial connection.
We use Covey as part of our hiring and/or promotional process for jobs in certain locations.
The Covey tool has been reviewed by an independent auditor. Results of the audit may be viewed here: https://getcovey.com/nyc-local-law-144
To request a reasonable accommodation under applicable law or alternate selection process, please inform your recruiting contact upon initial connection.
Ready to apply?
Apply to DoorDash Mexico
Boutique & Lifestyle Concierge
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About the Team
Our Merchant Services team lies at the heart and soul of DoorDash, ensuring that we set all of our merchants up for success by providing a seamless onboarding, menu, and photo experience. As DoorDash grows both in scale and scope of offering, the strength of our merchant services engine must grow with it.
About the Role
We are looking for a Premium Resolution Partner to provide a best-in-class support experience to Merchants who need it most. As a Premium Resolution Partner, you will serve as a Merchant’s direct point of contact, and guide them while they navigate highly complex issues. You will leave no stone unturned getting to the root of problems Merchants experience, and are empowered to make it right. Not only will you partner with our Merchants, but you will work with Account Owners, Product, and Strategy teams - serving as the voice of Merchant and advocating for their needs. You will be a part of a new program to shape support as a differentiator in the marketplace through high-quality, white-glove service.
You’re excited about this opportunity because you will…
- Get to the lowest level of detail while strategically solving Merchant problems - you aren’t afraid to get into the weeds, escalate issues, and relentlessly advocate for the needs of the Merchant you serve
- You are excited to interact & build strong relationships with Merchants through various channels (phone, video-calling, texting, email etc) - meeting the Merchant where they are and serving their needs
- Leverage a proactive approach to Merchant success by anticipating issues, strategizing on solutions, and recommending specific actions to your cross-functional partners and Mx to ensure defect-free experiences
- Work directly with Merchants daily, helping to ensure flawless experiences
- Develop an expertise in how DoorDash's systems and resources work, and how to use them to promote positive outcomes for our Merchants
- Provide a best-in-class service experience to Merchants - you are the reason a Merchant loves working with DoorDash
We’re excited about you because…
- You have 2 years of experience with account management, customer support, retail, hospitality or in related field
- Previous industry experience
- College degree or equivalent experience
- Qualifications include Salesforce (or other CRM software), Microsoft suite and G Suite
- Experience providing advisory and partnership-level support through both proactive and reactive interactions with customers
- Experience advocating for customer experience within a team or initiative
- You have experience in an account management or customer service role--you love helping people
- You excel at building relationships
- You excel at determining prioritization
Notice to Applicants for Jobs Located in NYC or Remote Jobs Associated With Office in NYC Only
We use Covey as part of our hiring and/or promotional process for jobs in NYC and certain features may qualify it as an AEDT in NYC. As part of the hiring and/or promotion process, we provide Covey with job requirements and candidate submitted applications. We began using Covey Scout for Inbound from August 21, 2023, through December 21, 2023, and resumed using Covey Scout for Inbound again on June 29, 2024.
The Covey tool has been reviewed by an independent auditor. Results of the audit may be viewed here: Covey
About DoorDash
At DoorDash, our mission to empower local economies shapes how our team members move quickly, learn, and reiterate in order to make impactful decisions that display empathy for our range of users—from Dashers to merchant partners to consumers. We are a technology and logistics company that started by enabling door-to-door delivery, and we are looking for team members who can help us go from a company that is known as the place you order food to a company that people turn to for any and all goods.
DoorDash is growing rapidly and changing constantly, which gives our team members the opportunity to share their unique perspectives, solve new challenges, and own their careers. We're committed to supporting employees’ happiness, healthiness, and overall well-being by providing comprehensive benefits and perks.
Our Commitment to Diversity and Inclusion
We’re committed to growing and empowering a more inclusive community within our company, industry, and cities. That’s why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.
If you need any accommodations, please inform your recruiting contact upon initial connection.
We use Covey as part of our hiring and/or promotional process for jobs in certain locations.
The Covey tool has been reviewed by an independent auditor. Results of the audit may be viewed here: https://getcovey.com/nyc-local-law-144
To request a reasonable accommodation under applicable law or alternate selection process, please inform your recruiting contact upon initial connection.
Ready to apply?
Apply to DoorDash Mexico
Customer Experience Agent
Share this job
About the Role - Customer Experience Agent at DoorDash!
We’re looking to grow our Marketplace Live Operations team by leaps and bounds. Join DoorDash as a Marketplace Live Operations Representative to become an expert in addressing the most pressing needs and concerns of DoorDash’s thousands of partner merchants, customers, and dashers worldwide. You’ll be part of an exciting, rapidly-growing team designed to take our support to the next level. Representatives will report to the Marketplace Live Operations Supervisor.
Note: We are a 24 hour/365 day operation. An Agent will be assigned a schedule that may include evenings, weekends, or holidays. These schedules will be adjusted periodically to meet the needs of our business.
Job Highlights:
- Full-time position
- Weekly pay (every Friday)
- Direct contract with DoorDash
Compensation and Bonuses:
- Base salary: $15,000 MXN monthly
- Monthly wellness bonus: $1,000 MXN
- Monthly grocery vouchers: $1,000 MXN
- Performance bonus: Up to $3,750 MXN
Additional Benefits:
- Paid personal days in addition to legally mandated vacation days
- Work-from-home equipment provided
- Life insurance
- Aguinaldo: 15 days
- Savings fund: 10%
Social Security and Medical Coverage:
- IMSS
- Ambulance service: 5 free events
- Medical assistance at home: 2 free events, subsequent services at preferential costs
- 24/7 medical orientation: Free phone consultations year-round
- Psychological assistance: Free initial consultation, preferential rates for additional sessions
- Unlimited nutritional guidance: Available Monday-Saturday, 9:00 AM - 9:00 PM
- Home nursing services
- Dental assistance and vision care program
You're excited about this opportunity because you will...
- Handle three main channels: Inbound Calls, Chats, and Emails for DoorDash’s partner merchants, customers, and dashers worldwide while maintaining an outstanding experience in every interaction.
- Address time-sensitive issues, such as payments, account questions, driver issues, or troubleshooting with professionalism in a timely manner.
- Develop deep expertise in how DoorDash’s processes, systems, and resources work, and how to use them to drive positive outcomes
- Demonstrate effective communication skills and relationship-building.
- Excel at Quality! We want to be the best Customer Experience Company out there!
We're excited about you because...
- You have at least 1 year of experience troubleshooting customer issues using email, phone, and chat.
- You can speak fluent English and have above average technical fluency (typing speed of 40 WPM).
- You have experience in a fast-paced customer service role and are resilient in an ever-changing environment.
- You have effective written communication skills--including top-notch grammar, spelling, and the ability to write both formally and casually using DoorDash’s brand voice and tone.
- You are a highly-motivated individual that works well in a team environment.
- You are above average in technological fluency, including smartphone application navigation, computer function navigation, such as using hotkeys for copy/paste, opening multiple tabs, email
- You are customer-centric and you love helping people.
- You have high emotional intelligence and you are great at building relationships.
- You are very organized--you can juggle both issue resolution & concise communication.
- You have experience maintaining a high level of professionalism.
Why You’ll Love Working at DoorDash...
- We are leaders - Leadership is not limited to our management team. It’s something everyone at DoorDash embraces and embodies.
- We are doers - We believe the only way to predict the future is to build it. Creating solutions that will lead our company and our industry is what we do -- on every project, every day.
- We are learning - We’re not afraid to dig in and uncover the truth, even if it’s scary or inconvenient. Everyone here is continually learning on the job, no matter if we’ve been in a role for one year or one minute.
- We are customer obsessed - Our mission is to grow and empower local economies. We are committed to our customers, merchants, and dashers and believe in connecting people with possibility.
- We are all DoorDash - The magic of DoorDash is our people, together making our inspiring goals attainable and driving us to greater heights.
- We offer great compensation
Notice to Applicants for Jobs Located in NYC or Remote Jobs Associated With Office in NYC Only
We use Covey as part of our hiring and/or promotional process for jobs in NYC and certain features may qualify it as an AEDT in NYC. As part of the hiring and/or promotion process, we provide Covey with job requirements and candidate submitted applications. We began using Covey Scout for Inbound from August 21, 2023, through December 21, 2023, and resumed using Covey Scout for Inbound again on June 29, 2024.
The Covey tool has been reviewed by an independent auditor. Results of the audit may be viewed here: Covey
About DoorDash
At DoorDash, our mission to empower local economies shapes how our team members move quickly, learn, and reiterate in order to make impactful decisions that display empathy for our range of users—from Dashers to merchant partners to consumers. We are a technology and logistics company that started by enabling door-to-door delivery, and we are looking for team members who can help us go from a company that is known as the place you order food to a company that people turn to for any and all goods.
DoorDash is growing rapidly and changing constantly, which gives our team members the opportunity to share their unique perspectives, solve new challenges, and own their careers. We're committed to supporting employees’ happiness, healthiness, and overall well-being by providing comprehensive benefits and perks.
Our Commitment to Diversity and Inclusion
We’re committed to growing and empowering a more inclusive community within our company, industry, and cities. That’s why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.
If you need any accommodations, please inform your recruiting contact upon initial connection.
We use Covey as part of our hiring and/or promotional process for jobs in certain locations.
The Covey tool has been reviewed by an independent auditor. Results of the audit may be viewed here: https://getcovey.com/nyc-local-law-144
To request a reasonable accommodation under applicable law or alternate selection process, please inform your recruiting contact upon initial connection.
Ready to apply?
Apply to DoorDash Mexico
Customer Service Supervisor
Share this job
About the Team
DoorDash Mexico is highly focused on providing the best customer experience to all of our customers. We are customer experience driven and results oriented! We like to take ownership of our customer’s needs and provide the best experience.
About the role
As a Team Leader you will directly manage Teammates responsible for providing the highest quality care to our Consumers, Merchants and Dashers at the forefront of our business. This role appeals to you because you're a leader, operator, and problem solver. You’ll be responsible for managing the day to day operations with an expanding company while maintaining and improving on bold quality and speed metrics for your team.
NOTE: This position will support our Customer Experience center in Mexico City.
You’re excited about this opportunity because you will…
- Lead a team of motivated individuals who are focused on customer success in order to deliver on operational KPIs
- Support your team by being present and approachable, answering questions, hosting weekly 1-on-1 and team meetings, and providing real-time feedback
- Establish and manage your team to individual and team goals and objectives and communicate performance to management and other stakeholders
- Coordinate daily workflow within the team and adjust resources to meet service level agreements with the business
- Operate as a Subject Matter Expert, creating, distributing, and presenting performance reports in order to identify trends and highlight opportunities for improvement
We’re excited about you because…
- You are a leader with a strong desire and natural ability to motivate a team, set and achieve targets, and manage career growth and team performance
- You increase results, and are constantly evaluating how and whether your team’s activities are achieving the desired, measurable impact
- You are an operator, you translate analysis to actions quickly, to test your hypotheses and use ‘first principles’ to solve challenging business problems at their root level
- You are an owner, always looking for opportunities to better your work product
- You are comfortable making tough decisions that balance the trade-off between quality and quantity
- You have a Bachelor’s degree or equivalent experience
- You have 2+ year or more of people management or team lead experience
- You have a mind and talent for process improvement
- You have experience in pulling data and using data to influence your decisions
- You have knowledge of Salesforce, Chartio, and Excel (can maintain complex spreadsheets)/Google Sheets (preferred)
- You have experience in the tech, restaurant, or logistics industries (preferred)
- You have familiarity with working with large, diverse customer support, operations, and sales organizations (preferred)
- You have flexibility to occasionally work shifts, holidays, and outside of standard schedule
- Are bilingual in Spanish and English
Notice to Applicants for Jobs Located in NYC or Remote Jobs Associated With Office in NYC Only
We use Covey as part of our hiring and/or promotional process for jobs in NYC and certain features may qualify it as an AEDT in NYC. As part of the hiring and/or promotion process, we provide Covey with job requirements and candidate submitted applications. We began using Covey Scout for Inbound from August 21, 2023, through December 21, 2023, and resumed using Covey Scout for Inbound again on June 29, 2024.
The Covey tool has been reviewed by an independent auditor. Results of the audit may be viewed here: Covey
About DoorDash
At DoorDash, our mission to empower local economies shapes how our team members move quickly, learn, and reiterate in order to make impactful decisions that display empathy for our range of users—from Dashers to merchant partners to consumers. We are a technology and logistics company that started by enabling door-to-door delivery, and we are looking for team members who can help us go from a company that is known as the place you order food to a company that people turn to for any and all goods.
DoorDash is growing rapidly and changing constantly, which gives our team members the opportunity to share their unique perspectives, solve new challenges, and own their careers. We're committed to supporting employees’ happiness, healthiness, and overall well-being by providing comprehensive benefits and perks.
Our Commitment to Diversity and Inclusion
We’re committed to growing and empowering a more inclusive community within our company, industry, and cities. That’s why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.
If you need any accommodations, please inform your recruiting contact upon initial connection.
We use Covey as part of our hiring and/or promotional process for jobs in certain locations.
The Covey tool has been reviewed by an independent auditor. Results of the audit may be viewed here: https://getcovey.com/nyc-local-law-144
To request a reasonable accommodation under applicable law or alternate selection process, please inform your recruiting contact upon initial connection.
Ready to apply?
Apply to DoorDash Mexico
Customer Service Team Leader
Share this job
About the Team
DoorDash Mexico is highly focused on providing the best customer experience to all of our customers. We are customer experience driven and results oriented! We like to take ownership of our customer’s needs and provide the best experience.
About the role
As a Team Leader you will directly manage Teammates responsible for providing the highest quality care to our Consumers, Merchants and Dashers at the forefront of our business. This role appeals to you because you're a leader, operator, and problem solver. You’ll be responsible for managing the day to day operations with an expanding company while maintaining and improving on bold quality and speed metrics for your team.
NOTE: This position will support our Customer Experience center in Mexico City.
You’re excited about this opportunity because you will…
- Lead a team of motivated individuals who are focused on customer success in order to deliver on operational KPIs
- Support your team by being present and approachable, answering questions, hosting weekly 1-on-1 and team meetings, and providing real-time feedback
- Establish and manage your team to individual and team goals and objectives and communicate performance to management and other stakeholders
- Coordinate daily workflow within the team and adjust resources to meet service level agreements with the business
- Operate as a Subject Matter Expert, creating, distributing, and presenting performance reports in order to identify trends and highlight opportunities for improvement
We’re excited about you because…
- You are a leader with a strong desire and natural ability to motivate a team, set and achieve targets, and manage career growth and team performance
- You increase results, and are constantly evaluating how and whether your team’s activities are achieving the desired, measurable impact
- You are an operator, you translate analysis to actions quickly, to test your hypotheses and use ‘first principles’ to solve challenging business problems at their root level
- You are an owner, always looking for opportunities to better your work product
- You are comfortable making tough decisions that balance the trade-off between quality and quantity
- You have a Bachelor’s degree or equivalent experience
- You have 2+ year or more of people management or team lead experience
- You have a mind and talent for process improvement
- You have experience in pulling data and using data to influence your decisions
- You have knowledge of Salesforce, Chartio, and Excel (can maintain complex spreadsheets)/Google Sheets (preferred)
- You have experience in the tech, restaurant, or logistics industries (preferred)
- You have familiarity with working with large, diverse customer support, operations, and sales organizations (preferred)
- You have flexibility to occasionally work shifts, holidays, and outside of standard schedule
- Are bilingual in Spanish and English
Notice to Applicants for Jobs Located in NYC or Remote Jobs Associated With Office in NYC Only
We use Covey as part of our hiring and/or promotional process for jobs in NYC and certain features may qualify it as an AEDT in NYC. As part of the hiring and/or promotion process, we provide Covey with job requirements and candidate submitted applications. We began using Covey Scout for Inbound from August 21, 2023, through December 21, 2023, and resumed using Covey Scout for Inbound again on June 29, 2024.
The Covey tool has been reviewed by an independent auditor. Results of the audit may be viewed here: Covey
About DoorDash
At DoorDash, our mission to empower local economies shapes how our team members move quickly, learn, and reiterate in order to make impactful decisions that display empathy for our range of users—from Dashers to merchant partners to consumers. We are a technology and logistics company that started by enabling door-to-door delivery, and we are looking for team members who can help us go from a company that is known as the place you order food to a company that people turn to for any and all goods.
DoorDash is growing rapidly and changing constantly, which gives our team members the opportunity to share their unique perspectives, solve new challenges, and own their careers. We're committed to supporting employees’ happiness, healthiness, and overall well-being by providing comprehensive benefits and perks.
Our Commitment to Diversity and Inclusion
We’re committed to growing and empowering a more inclusive community within our company, industry, and cities. That’s why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.
If you need any accommodations, please inform your recruiting contact upon initial connection.
We use Covey as part of our hiring and/or promotional process for jobs in certain locations.
The Covey tool has been reviewed by an independent auditor. Results of the audit may be viewed here: https://getcovey.com/nyc-local-law-144
To request a reasonable accommodation under applicable law or alternate selection process, please inform your recruiting contact upon initial connection.
Ready to apply?
Apply to DoorDash Mexico
Customer Success Escalation Specialist
Share this job
About the Team
Our Merchant Services team lies at the heart and soul of DoorDash, ensuring that we set all of our merchants up for success by providing a seamless onboarding, menu, and photo experience. As DoorDash grows both in scale and scope of offering, the strength of our merchant services engine must grow with it.
About the Role
We are looking for a Premium Resolution Partner to provide a best-in-class support experience to Merchants who need it most. As a Premium Resolution Partner, you will serve as a Merchant’s direct point of contact, and guide them while they navigate highly complex issues. You will leave no stone unturned getting to the root of problems Merchants experience, and are empowered to make it right. Not only will you partner with our Merchants, but you will work with Account Owners, Product, and Strategy teams - serving as the voice of Merchant and advocating for their needs. You will be a part of a new program to shape support as a differentiator in the marketplace through high-quality, white-glove service.
You’re excited about this opportunity because you will…
- Get to the lowest level of detail while strategically solving Merchant problems - you aren’t afraid to get into the weeds, escalate issues, and relentlessly advocate for the needs of the Merchant you serve
- You are excited to interact & build strong relationships with Merchants through various channels (phone, video-calling, texting, email etc) - meeting the Merchant where they are and serving their needs
- Leverage a proactive approach to Merchant success by anticipating issues, strategizing on solutions, and recommending specific actions to your cross-functional partners and Mx to ensure defect-free experiences
- Work directly with Merchants daily, helping to ensure flawless experiences
- Develop an expertise in how DoorDash's systems and resources work, and how to use them to promote positive outcomes for our Merchants
- Provide a best-in-class service experience to Merchants - you are the reason a Merchant loves working with DoorDash
We’re excited about you because…
- You have 2 years of experience with account management, customer support, retail, hospitality or in related field
- Previous industry experience
- College degree or equivalent experience
- Qualifications include Salesforce (or other CRM software), Microsoft suite and G Suite
- Experience providing advisory and partnership-level support through both proactive and reactive interactions with customers
- Experience advocating for customer experience within a team or initiative
- You have experience in an account management or customer service role--you love helping people
- You excel at building relationships
- You excel at determining prioritization
Notice to Applicants for Jobs Located in NYC or Remote Jobs Associated With Office in NYC Only
We use Covey as part of our hiring and/or promotional process for jobs in NYC and certain features may qualify it as an AEDT in NYC. As part of the hiring and/or promotion process, we provide Covey with job requirements and candidate submitted applications. We began using Covey Scout for Inbound from August 21, 2023, through December 21, 2023, and resumed using Covey Scout for Inbound again on June 29, 2024.
The Covey tool has been reviewed by an independent auditor. Results of the audit may be viewed here: Covey
About DoorDash
At DoorDash, our mission to empower local economies shapes how our team members move quickly, learn, and reiterate in order to make impactful decisions that display empathy for our range of users—from Dashers to merchant partners to consumers. We are a technology and logistics company that started by enabling door-to-door delivery, and we are looking for team members who can help us go from a company that is known as the place you order food to a company that people turn to for any and all goods.
DoorDash is growing rapidly and changing constantly, which gives our team members the opportunity to share their unique perspectives, solve new challenges, and own their careers. We're committed to supporting employees’ happiness, healthiness, and overall well-being by providing comprehensive benefits and perks.
Our Commitment to Diversity and Inclusion
We’re committed to growing and empowering a more inclusive community within our company, industry, and cities. That’s why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.
If you need any accommodations, please inform your recruiting contact upon initial connection.
We use Covey as part of our hiring and/or promotional process for jobs in certain locations.
The Covey tool has been reviewed by an independent auditor. Results of the audit may be viewed here: https://getcovey.com/nyc-local-law-144
To request a reasonable accommodation under applicable law or alternate selection process, please inform your recruiting contact upon initial connection.
Ready to apply?
Apply to DoorDash Mexico
Customer Support Representative, Bilingual
Share this job
About the Role
We’re looking to grow our Marketplace Live Operations team by leaps and bounds. Join DoorDash as a Marketplace Live Operations Representative to become an expert in addressing the most pressing needs and concerns of DoorDash’s thousands of partner merchants, customers, and dashers worldwide. You’ll be part of an exciting, rapidly-growing team designed to take our support to the next level. Representatives will report to the Marketplace Live Operations Supervisor.
Note: We are a 24 hour/365 day operation. An Agent will be assigned a schedule that may include evenings, weekends, or holidays. These schedules will be adjusted periodically to meet the needs of our business.
Job Highlights:
- Full-time position
- Weekly pay (every Friday)
- Direct contract with DoorDash
Compensation and Bonuses:
- Base salary: $15,000 MXN monthly
- Monthly wellness bonus: $1,000 MXN
- Monthly grocery vouchers: $1,000 MXN
- Performance bonus: Up to $3,750 MXN
Additional Benefits:
- Paid personal days in addition to legally mandated vacation days
- Work-from-home equipment provided
- Life insurance
- Aguinaldo: 15 days
- Savings fund: 10%
Social Security and Medical Coverage:
- IMSS
- Ambulance service: 5 free events
- Medical assistance at home: 2 free events, subsequent services at preferential costs
- 24/7 medical orientation: Free phone consultations year-round
- Psychological assistance: Free initial consultation, preferential rates for additional sessions
- Unlimited nutritional guidance: Available Monday-Saturday, 9:00 AM - 9:00 PM
- Home nursing services
- Dental assistance and vision care program
You're excited about this opportunity because you will...
- Handle three main channels: Inbound Calls, Chats, and Emails for DoorDash’s partner merchants, customers, and dashers worldwide while maintaining an outstanding experience in every interaction.
- Address time-sensitive issues, such as payments, account questions, driver issues, or troubleshooting with professionalism in a timely manner.
- Develop deep expertise in how DoorDash’s processes, systems, and resources work, and how to use them to drive positive outcomes
- Demonstrate effective communication skills and relationship-building.
- Excel at Quality! We want to be the best Customer Experience Company out there!
We're excited about you because...
- You have at least 1 year of experience troubleshooting customer issues using email, phone, and chat.
- You can speak fluent English and have above average technical fluency (typing speed of 40 WPM).
- You have experience in a fast-paced customer service role and are resilient in an ever-changing environment.
- You have effective written communication skills--including top-notch grammar, spelling, and the ability to write both formally and casually using DoorDash’s brand voice and tone.
- You are a highly-motivated individual that works well in a team environment.
- You are above average in technological fluency, including smartphone application navigation, computer function navigation, such as using hotkeys for copy/paste, opening multiple tabs, email
- You are customer-centric and you love helping people.
- You have high emotional intelligence and you are great at building relationships.
- You are very organized--you can juggle both issue resolution & concise communication.
- You have experience maintaining a high level of professionalism.
Why You’ll Love Working at DoorDash...
- We are leaders - Leadership is not limited to our management team. It’s something everyone at DoorDash embraces and embodies.
- We are doers - We believe the only way to predict the future is to build it. Creating solutions that will lead our company and our industry is what we do -- on every project, every day.
- We are learning - We’re not afraid to dig in and uncover the truth, even if it’s scary or inconvenient. Everyone here is continually learning on the job, no matter if we’ve been in a role for one year or one minute.
- We are customer obsessed - Our mission is to grow and empower local economies. We are committed to our customers, merchants, and dashers and believe in connecting people with possibility.
- We are all DoorDash - The magic of DoorDash is our people, together making our inspiring goals attainable and driving us to greater heights.
- We offer great compensation
Notice to Applicants for Jobs Located in NYC or Remote Jobs Associated With Office in NYC Only
We use Covey as part of our hiring and/or promotional process for jobs in NYC and certain features may qualify it as an AEDT in NYC. As part of the hiring and/or promotion process, we provide Covey with job requirements and candidate submitted applications. We began using Covey Scout for Inbound from August 21, 2023, through December 21, 2023, and resumed using Covey Scout for Inbound again on June 29, 2024.
The Covey tool has been reviewed by an independent auditor. Results of the audit may be viewed here: Covey
About DoorDash
At DoorDash, our mission to empower local economies shapes how our team members move quickly, learn, and reiterate in order to make impactful decisions that display empathy for our range of users—from Dashers to merchant partners to consumers. We are a technology and logistics company that started by enabling door-to-door delivery, and we are looking for team members who can help us go from a company that is known as the place you order food to a company that people turn to for any and all goods.
DoorDash is growing rapidly and changing constantly, which gives our team members the opportunity to share their unique perspectives, solve new challenges, and own their careers. We're committed to supporting employees’ happiness, healthiness, and overall well-being by providing comprehensive benefits and perks.
Our Commitment to Diversity and Inclusion
We’re committed to growing and empowering a more inclusive community within our company, industry, and cities. That’s why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.
If you need any accommodations, please inform your recruiting contact upon initial connection.
We use Covey as part of our hiring and/or promotional process for jobs in certain locations.
The Covey tool has been reviewed by an independent auditor. Results of the audit may be viewed here: https://getcovey.com/nyc-local-law-144
To request a reasonable accommodation under applicable law or alternate selection process, please inform your recruiting contact upon initial connection.
Ready to apply?
Apply to DoorDash Mexico
Customer Support Team Lead
Share this job
About the Team
DoorDash Mexico is highly focused on providing the best customer experience to all of our customers. We are customer experience driven and results oriented! We like to take ownership of our customer’s needs and provide the best experience.
About the role
As a Team Leader you will directly manage Teammates responsible for providing the highest quality care to our Consumers, Merchants and Dashers at the forefront of our business. This role appeals to you because you're a leader, operator, and problem solver. You’ll be responsible for managing the day to day operations with an expanding company while maintaining and improving on bold quality and speed metrics for your team.
NOTE: This position will support our Customer Experience center in Mexico City.
You’re excited about this opportunity because you will…
- Lead a team of motivated individuals who are focused on customer success in order to deliver on operational KPIs
- Support your team by being present and approachable, answering questions, hosting weekly 1-on-1 and team meetings, and providing real-time feedback
- Establish and manage your team to individual and team goals and objectives and communicate performance to management and other stakeholders
- Coordinate daily workflow within the team and adjust resources to meet service level agreements with the business
- Operate as a Subject Matter Expert, creating, distributing, and presenting performance reports in order to identify trends and highlight opportunities for improvement
We’re excited about you because…
- You are a leader with a strong desire and natural ability to motivate a team, set and achieve targets, and manage career growth and team performance
- You increase results, and are constantly evaluating how and whether your team’s activities are achieving the desired, measurable impact
- You are an operator, you translate analysis to actions quickly, to test your hypotheses and use ‘first principles’ to solve challenging business problems at their root level
- You are an owner, always looking for opportunities to better your work product
- You are comfortable making tough decisions that balance the trade-off between quality and quantity
- You have a Bachelor’s degree or equivalent experience
- You have 2+ year or more of people management or team lead experience
- You have a mind and talent for process improvement
- You have experience in pulling data and using data to influence your decisions
- You have knowledge of Salesforce, Chartio, and Excel (can maintain complex spreadsheets)/Google Sheets (preferred)
- You have experience in the tech, restaurant, or logistics industries (preferred)
- You have familiarity with working with large, diverse customer support, operations, and sales organizations (preferred)
- You have flexibility to occasionally work shifts, holidays, and outside of standard schedule
- Are bilingual in Spanish and English
Notice to Applicants for Jobs Located in NYC or Remote Jobs Associated With Office in NYC Only
We use Covey as part of our hiring and/or promotional process for jobs in NYC and certain features may qualify it as an AEDT in NYC. As part of the hiring and/or promotion process, we provide Covey with job requirements and candidate submitted applications. We began using Covey Scout for Inbound from August 21, 2023, through December 21, 2023, and resumed using Covey Scout for Inbound again on June 29, 2024.
The Covey tool has been reviewed by an independent auditor. Results of the audit may be viewed here: Covey
About DoorDash
At DoorDash, our mission to empower local economies shapes how our team members move quickly, learn, and reiterate in order to make impactful decisions that display empathy for our range of users—from Dashers to merchant partners to consumers. We are a technology and logistics company that started by enabling door-to-door delivery, and we are looking for team members who can help us go from a company that is known as the place you order food to a company that people turn to for any and all goods.
DoorDash is growing rapidly and changing constantly, which gives our team members the opportunity to share their unique perspectives, solve new challenges, and own their careers. We're committed to supporting employees’ happiness, healthiness, and overall well-being by providing comprehensive benefits and perks.
Our Commitment to Diversity and Inclusion
We’re committed to growing and empowering a more inclusive community within our company, industry, and cities. That’s why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.
If you need any accommodations, please inform your recruiting contact upon initial connection.
We use Covey as part of our hiring and/or promotional process for jobs in certain locations.
The Covey tool has been reviewed by an independent auditor. Results of the audit may be viewed here: https://getcovey.com/nyc-local-law-144
To request a reasonable accommodation under applicable law or alternate selection process, please inform your recruiting contact upon initial connection.
Ready to apply?
Apply to DoorDash Mexico
CX Operations Team Leader
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About the Team
DoorDash Mexico is highly focused on providing the best customer experience to all of our customers. We are customer experience driven and results oriented! We like to take ownership of our customer’s needs and provide the best experience.
About the role
As a Team Leader you will directly manage Teammates responsible for providing the highest quality care to our Consumers, Merchants and Dashers at the forefront of our business. This role appeals to you because you're a leader, operator, and problem solver. You’ll be responsible for managing the day to day operations with an expanding company while maintaining and improving on bold quality and speed metrics for your team.
NOTE: This position will support our Customer Experience center in Mexico City.
You’re excited about this opportunity because you will…
- Lead a team of motivated individuals who are focused on customer success in order to deliver on operational KPIs
- Support your team by being present and approachable, answering questions, hosting weekly 1-on-1 and team meetings, and providing real-time feedback
- Establish and manage your team to individual and team goals and objectives and communicate performance to management and other stakeholders
- Coordinate daily workflow within the team and adjust resources to meet service level agreements with the business
- Operate as a Subject Matter Expert, creating, distributing, and presenting performance reports in order to identify trends and highlight opportunities for improvement
We’re excited about you because…
- You are a leader with a strong desire and natural ability to motivate a team, set and achieve targets, and manage career growth and team performance
- You increase results, and are constantly evaluating how and whether your team’s activities are achieving the desired, measurable impact
- You are an operator, you translate analysis to actions quickly, to test your hypotheses and use ‘first principles’ to solve challenging business problems at their root level
- You are an owner, always looking for opportunities to better your work product
- You are comfortable making tough decisions that balance the trade-off between quality and quantity
- You have a Bachelor’s degree or equivalent experience
- You have 2+ year or more of people management or team lead experience
- You have a mind and talent for process improvement
- You have experience in pulling data and using data to influence your decisions
- You have knowledge of Salesforce, Chartio, and Excel (can maintain complex spreadsheets)/Google Sheets (preferred)
- You have experience in the tech, restaurant, or logistics industries (preferred)
- You have familiarity with working with large, diverse customer support, operations, and sales organizations (preferred)
- You have flexibility to occasionally work shifts, holidays, and outside of standard schedule
- Are bilingual in Spanish and English
Notice to Applicants for Jobs Located in NYC or Remote Jobs Associated With Office in NYC Only
We use Covey as part of our hiring and/or promotional process for jobs in NYC and certain features may qualify it as an AEDT in NYC. As part of the hiring and/or promotion process, we provide Covey with job requirements and candidate submitted applications. We began using Covey Scout for Inbound from August 21, 2023, through December 21, 2023, and resumed using Covey Scout for Inbound again on June 29, 2024.
The Covey tool has been reviewed by an independent auditor. Results of the audit may be viewed here: Covey
About DoorDash
At DoorDash, our mission to empower local economies shapes how our team members move quickly, learn, and reiterate in order to make impactful decisions that display empathy for our range of users—from Dashers to merchant partners to consumers. We are a technology and logistics company that started by enabling door-to-door delivery, and we are looking for team members who can help us go from a company that is known as the place you order food to a company that people turn to for any and all goods.
DoorDash is growing rapidly and changing constantly, which gives our team members the opportunity to share their unique perspectives, solve new challenges, and own their careers. We're committed to supporting employees’ happiness, healthiness, and overall well-being by providing comprehensive benefits and perks.
Our Commitment to Diversity and Inclusion
We’re committed to growing and empowering a more inclusive community within our company, industry, and cities. That’s why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.
If you need any accommodations, please inform your recruiting contact upon initial connection.
We use Covey as part of our hiring and/or promotional process for jobs in certain locations.
The Covey tool has been reviewed by an independent auditor. Results of the audit may be viewed here: https://getcovey.com/nyc-local-law-144
To request a reasonable accommodation under applicable law or alternate selection process, please inform your recruiting contact upon initial connection.
Ready to apply?
Apply to DoorDash Mexico
Delivery Team Lead
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About the Team
Our New Verticals Strategy & Operations team is re-inventing the way consumers think about grocery, convenience, alcohol and retail delivery through both our first-party and third-party operations businesses. DashMart is our first-party offering which serves as a fulfillment platform for DoorDash customers when they need essential items in a hurry – including groceries, household essentials, local favorites and so much more. We have sites all over the country and are expanding the selection we carry and services we offer our customers today!
About the Role
We are hiring a Delivery Team Lead to join the DashMart Supply Chain team, focused on overseeing inbound deliveries and driving strong on-time performance across our vendor network. You will lead and manage a 4-5 person team responsible for vendor outreach, real-time delivery updates, and cross-functional coordination between our sites and vendors. You will build a deep understanding of vendor performance and internal workflows and apply that knowledge to strengthen vendor accountability, improve team processes, and highlight key drivers of on-time delivery degradation.
You’re excited about this opportunity because you will…
- Lead on-time delivery initiatives – Own OTD reporting and drive measurable improvement in on-time delivery for our top vendors, developing longer-term approaches to sustainably improve performance
- Manage and mentor a team of Delivery Specialists – Develop talent, set team goals, and coach team members to strong execution
- Strengthen vendor partnerships – Elevate vendor accountability and collaboration to drive consistent on-time performance and reduce delivery variability
- Build and improve operations – Identify, refine and scale processes for our team’s daily operations. Identify systemic root causes and design scalable process improvements across our network.
- Collaborate cross-functionally – Work closely with local operations, vendor management, demand planning, and inventory management to align on goals and execute initiatives
- Analyze – Use data to guide decisions at both the strategic and operational levels, leveraging SQL, dashboards, and google sheets
We’re excited about you because…
- You have an ownership mindset: You take responsibility for outcomes, balancing attention to detail with the ability to step back and identify broader trends and opportunities.
- You’re analytical: You use data to inform decisions, challenge assumptions, and drive clarity.
- You’re a problem solver: You have a talent for synthesizing complex problems and can independently translate high level goals into actionable plans for your team.
- You’re an effective communicator: You seamlessly relay information between external partners and internal teams, ensuring alignment, clear expectations, and end-to-end execution.
Qualifications
- 3+ years of experience in supply chain, operations or a related field, including experience managing two or more direct reports
- Strong experience communicating with and managing external vendors or partners
- Excellent written and verbal communication skills
- Comfortable working with data tools (e.g., Excel, SQL, dashboards) to analyze performance and inform decisions
- Bachelor’s degree required
Notice to Applicants for Jobs Located in NYC or Remote Jobs Associated With Office in NYC Only
We use Covey as part of our hiring and/or promotional process for jobs in NYC and certain features may qualify it as an AEDT in NYC. As part of the hiring and/or promotion process, we provide Covey with job requirements and candidate submitted applications. We began using Covey Scout for Inbound from August 21, 2023, through December 21, 2023, and resumed using Covey Scout for Inbound again on June 29, 2024.
The Covey tool has been reviewed by an independent auditor. Results of the audit may be viewed here: Covey
About DoorDash
At DoorDash, our mission to empower local economies shapes how our team members move quickly, learn, and reiterate in order to make impactful decisions that display empathy for our range of users—from Dashers to merchant partners to consumers. We are a technology and logistics company that started by enabling door-to-door delivery, and we are looking for team members who can help us go from a company that is known as the place you order food to a company that people turn to for any and all goods.
DoorDash is growing rapidly and changing constantly, which gives our team members the opportunity to share their unique perspectives, solve new challenges, and own their careers. We're committed to supporting employees’ happiness, healthiness, and overall well-being by providing comprehensive benefits and perks.
Our Commitment to Diversity and Inclusion
We’re committed to growing and empowering a more inclusive community within our company, industry, and cities. That’s why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.
If you need any accommodations, please inform your recruiting contact upon initial connection.
We use Covey as part of our hiring and/or promotional process for jobs in certain locations.
The Covey tool has been reviewed by an independent auditor. Results of the audit may be viewed here: https://getcovey.com/nyc-local-law-144
To request a reasonable accommodation under applicable law or alternate selection process, please inform your recruiting contact upon initial connection.
Ready to apply?
Apply to DoorDash Mexico
Sr. Account Specialist, Supervisor
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About the Team
Our Merchant Services team lies at the heart and soul of DoorDash, ensuring that we set all of our merchants up for success by providing a seamless onboarding, menu, and photo experience. As DoorDash grows both in scale and scope of offering, the strength of our merchant services engine must grow with it.
About the Role
As a Team Supervisor within Merchant Services, you will play a pivotal role in fostering team excellence and motivation. Your primary focus will be on people-centric leadership, encouraging your team members to strive for continuous improvement. Reporting to the Manager, the Team Supervisor takes ownership of team performance, facilitates coaching through regular 1:1 sessions, and actively collaborates with cross-functional partners to enhance processes, resolve issues, and drive a superior experience for our stakeholders.
You’re excited about this opportunity because you will…
- Conduct weekly 1:1 sessions with direct reports and monthly skip-level meetings to foster strong team relationships and individual growth.
- Drive change management initiatives to ensure smooth transitions downstream and within your team.
- Manage and align team performance with OKRs and departmental goals, driving a results-oriented approach.
- Lead efforts to improve and scale daily operations, making operations more efficient and effective.
- Oversee and run pilot projects within your team to test and implement new strategies.
- Collaborate closely with cross-functional teams, enhancing partnerships and achieving collective goals.
- Play an instrumental role in shaping and executing team strategies that align with organizational objectives.
- Provide input and contribute to the development of team strategies to drive success.
- Participate in and support organization-wide initiatives aimed at achieving overarching goals.
- Collaborate on cross-functional (XFN) projects and initiatives to promote synergy across the organization.
We’re excited about you because…
- You leverage a proactive approach to Merchant onboarding success by anticipating issues, strategizing on solutions, and recommending specific actions to your cross-functional partners to ensure a defect-free onboarding
- You have demonstrated a commitment to building strong team cultures where making room at the table is paramount.
- You enjoy diagnosing issues and developing creative approaches to solving challenges.
- You thrive in a fast-paced, demanding environment.
- You are detail-oriented and organized - you are able to organize content in a way that is easily digestible by a wide variety of audiences.
- You are good at prioritizing competing priorities and delegating work to your team members.
- A minimum of 3 years of people management or supervisor experience, demonstrating effective leadership.
- Over 5 years of experience in operations, customer service, or other relevant fields.
- Proficiency in using Google Suite or similar software, including data creation and management in Google Sheets.
- Experience with SQL or similar query languages to search internal databases.
- Proven track record of supporting teams in setting and achieving targets.
- Prior experience supporting direct reports with career growth and performance.
- Proficiency in Salesforce and Google Sheets with a strong understanding of data analytics.
Notice to Applicants for Jobs Located in NYC or Remote Jobs Associated With Office in NYC Only
We use Covey as part of our hiring and/or promotional process for jobs in NYC and certain features may qualify it as an AEDT in NYC. As part of the hiring and/or promotion process, we provide Covey with job requirements and candidate submitted applications. We began using Covey Scout for Inbound from August 21, 2023, through December 21, 2023, and resumed using Covey Scout for Inbound again on June 29, 2024.
The Covey tool has been reviewed by an independent auditor. Results of the audit may be viewed here: Covey
About DoorDash
At DoorDash, our mission to empower local economies shapes how our team members move quickly, learn, and reiterate in order to make impactful decisions that display empathy for our range of users—from Dashers to merchant partners to consumers. We are a technology and logistics company that started by enabling door-to-door delivery, and we are looking for team members who can help us go from a company that is known as the place you order food to a company that people turn to for any and all goods.
DoorDash is growing rapidly and changing constantly, which gives our team members the opportunity to share their unique perspectives, solve new challenges, and own their careers. We're committed to supporting employees’ happiness, healthiness, and overall well-being by providing comprehensive benefits and perks.
Our Commitment to Diversity and Inclusion
We’re committed to growing and empowering a more inclusive community within our company, industry, and cities. That’s why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.
If you need any accommodations, please inform your recruiting contact upon initial connection.
We use Covey as part of our hiring and/or promotional process for jobs in certain locations.
The Covey tool has been reviewed by an independent auditor. Results of the audit may be viewed here: https://getcovey.com/nyc-local-law-144
To request a reasonable accommodation under applicable law or alternate selection process, please inform your recruiting contact upon initial connection.
Ready to apply?
Apply to DoorDash Mexico
Sr. Customer Support Representative, Bilingual
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About the Team
As one of DoorDash's core operations teams, Customer Experience and Support Ops, ensures that when there are bumps in the last mile, there's always someone there to help make things right. Our team designs and manages DoorDash's large and growing global network of support centers to create the best customer experiences, with the ultimate goal of delivering an outstanding customer experience as reliably as possible.
About the Role
We are looking for a Merchant Experience Partner to partner with our high value merchants for a respective book of business to help solve their most pressing issues and provide the opportunity to improve their overall merchant experience as we continue to increase our last-mile logistics platform.
As a Merchant Experience Partner, you will play a crucial role within the Merchant Support team by providing our merchants with a direct contact for all of their support needs and focusing your efforts on ensuring overall Merchant success on the DoorDash platform. You will build long-lasting relationships with our Merchants through excellent customer service and strategic problem solving. Not only will you partner with our Merchants, but you will work with Account Owners and own a book of business as their support contact. You will be a part of a new program to shape support as a differentiator in the marketplace through high-quality, white-glove service.
Job Highlights:
- Full-time position
- Weekly pay (every Friday)
- Direct contract with DoorDash
Compensation and Bonuses:
- Base salary: $18,000 MXN monthly
- Monthly wellness bonus: $1,000 MXN
- Monthly grocery vouchers: $1,000 MXN
- Performance bonus: Up to $5,000 MXN
Additional Benefits:
- Paid personal days in addition to legally mandated vacation days
- Work-from-home equipment provided
- Life insurance
- Aguinaldo: 15 days
- Savings fund: 10%
Social Security and Medical Coverage:
- IMSS
- Ambulance service: 5 free events
- Medical assistance at home: 2 free events, subsequent services at preferential costs
- 24/7 medical orientation: Free phone consultations year-round
- Psychological assistance: Free initial consultation, preferential rates for additional sessions
- Unlimited nutritional guidance: Available Monday-Saturday, 9:00 AM - 9:00 PM
- Home nursing services
- Dental assistance and vision care program
You're excited about this opportunity because you will…
- Collaborate and troubleshoot on important issues for Merchants for a respective book of business, including but not limited to payment issues, portal issues, menu updates, and other advanced support issues
- Build relationships with Merchant partners by being main contact and expert for our high revenue Merchants for their support operations
- Promote retention and overall Merchant success through service and proactive outreach via phone, email or zoom call
- Prioritize and escalate issues in partnership with our teams
- Develop an expertise in how DoorDash's systems and resources work, and how to use them to promote positive outcomes for our Merchants
- Validate and track Merchant feedback to inform updates to our products and tools
We're excited about you because…
- 3 or more years of experience with account management, customer support, hospitality or in related field
- B2 English level or higher
- High School Degree or GED required. Bachelor’s degree preferred.
- Knowledge of Salesforce (or other CRM software), and the ability to view and interpret dashboards.
- Basic proficiency with Microsoft Suite and G Suite
- Basic knowledge of excel tools and formatting functionality.
- Experience with SQL is a plus
- Experience providing advisory and partnership-level support through both proactive and reactive interactions with customers
- Experience advocating for customer experience within a team or initiative
- You excel at building relationships
- You excel at determining prioritization
- You're creative
- You love thinking about new opportunities for process improvement
Why You'll Love Working at DoorDash...
- We are leaders - Leadership is not limited to our management team. It's something everyone at DoorDash embraces and embodies.
- We are doers - We believe the only way to predict the future is to build it. Creating solutions to lead our company and our industry is what we do -- on every project, every day.
- We are learning - We're not afraid to dig in and uncover the truth, even if it's scary or inconvenient. Everyone here is continually learning on the job, no matter if we've been in a role for one year or one minute.
- We are customer obsessed - Our mission is to grow and empower local economies. We are committed to our customers, merchants, and dashers and believe in connecting people with possibility.
- We are all DoorDash - The magic of DoorDash is our people, together making our inspiring goals attainable and driving us to greater heights.
- We offer great compensation packages and comprehensive health benefits.
Notice to Applicants for Jobs Located in NYC or Remote Jobs Associated With Office in NYC Only
We use Covey as part of our hiring and/or promotional process for jobs in NYC and certain features may qualify it as an AEDT in NYC. As part of the hiring and/or promotion process, we provide Covey with job requirements and candidate submitted applications. We began using Covey Scout for Inbound from August 21, 2023, through December 21, 2023, and resumed using Covey Scout for Inbound again on June 29, 2024.
The Covey tool has been reviewed by an independent auditor. Results of the audit may be viewed here: Covey
About DoorDash
At DoorDash, our mission to empower local economies shapes how our team members move quickly, learn, and reiterate in order to make impactful decisions that display empathy for our range of users—from Dashers to merchant partners to consumers. We are a technology and logistics company that started by enabling door-to-door delivery, and we are looking for team members who can help us go from a company that is known as the place you order food to a company that people turn to for any and all goods.
DoorDash is growing rapidly and changing constantly, which gives our team members the opportunity to share their unique perspectives, solve new challenges, and own their careers. We're committed to supporting employees’ happiness, healthiness, and overall well-being by providing comprehensive benefits and perks.
Our Commitment to Diversity and Inclusion
We’re committed to growing and empowering a more inclusive community within our company, industry, and cities. That’s why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.
If you need any accommodations, please inform your recruiting contact upon initial connection.
We use Covey as part of our hiring and/or promotional process for jobs in certain locations.
The Covey tool has been reviewed by an independent auditor. Results of the audit may be viewed here: https://getcovey.com/nyc-local-law-144
To request a reasonable accommodation under applicable law or alternate selection process, please inform your recruiting contact upon initial connection.
Ready to apply?
Apply to DoorDash Mexico
Sr Quality Insights Analyst
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About the Team
The Quality Assurance team drives customer support insights to both our internal & BPO partner stakeholders, utilizing our quality assurance audit data as well as exciting new technologies in Conversational Intelligence AI. The team’s primary role will be to establish mechanisms to ensure our quality audits consistently provide insights that drive process improvements in our support experience.
About the Role
As a Senior Associate, Calibration Insights Analyst, you’ll be a key architect of calibration excellence across DoorDash Support. You will lead analytical deep dives to identify root causes of quality misalignment, investigate edge cases, and surface systemic opportunities to improve how our GenAI-powered QA systems operate.
You’ll collaborate closely with Model Calibration Specialists, the Performance Excellence team, and stakeholders across CXI to implement projects that improve agent performance, policy alignment, and customer outcomes. You’ll help maintain trust in our machine learning model’s QA outputs by ensuring our quality signals are precise, fair, and strategically useful.
This role requires comfort working with GPT/LLM-based systems and the ability to turn raw calibration data into insights that influence our long-term QA strategy.
You will report to the Supervisor Model Calibration Team (MCT) in our CXI QA organization. This role is hybrid and will require an in-office presence, typically 1 day per week, or as the business needs dictate.
You're excited about this opportunity because you will…
- Develop deep expertise in DoorDash’s QA systems and operational processes to guide meaningful calibration and KPI improvements across multiple lines of business.
- Assist with cross-functional projects by establishing success metrics, coordinating stakeholders, removing blockers, and clearly communicating progress toward goals.
- Conduct deep dives & root cause analyses (RCAs) on failure patterns, reversals, and edge cases to uncover inaccuracy trends/drivers.
- Create data models and dashboards to track calibration metrics, auditor accuracy, and sentiment/resolution trends.
- Partner with the Performance Excellence team and Support Operations stakeholders to translate calibration insights into QA strategy improvements.
We're excited about you because…
- You have a Bachelor’s degree or equivalent experience.
- You bring 4+ years in support operations, QA, trust & safety, or a similar customer-facing analytical role.
- You can communicate with customers, cross-functional partners, and senior leaders effectively.
- You enjoy the opportunity to think outside of the box. You can translate goals and blockers into relevant plans for the department.
- Produce recommendations and use data analysis and hypothesis testing to validate your findings.
- You’re passionate about identifying opportunities through operating at the lowest level of detail and using a first-principles approach to problem-solving.
- You're proficient in Microsoft and/or Google Suite.
- You have experience working with Conversational Intelligence, GPT-based tools, or QA signal models.
Notice to Applicants for Jobs Located in NYC or Remote Jobs Associated With Office in NYC Only
We use Covey as part of our hiring and/or promotional process for jobs in NYC and certain features may qualify it as an AEDT in NYC. As part of the hiring and/or promotion process, we provide Covey with job requirements and candidate submitted applications. We began using Covey Scout for Inbound from August 21, 2023, through December 21, 2023, and resumed using Covey Scout for Inbound again on June 29, 2024.
The Covey tool has been reviewed by an independent auditor. Results of the audit may be viewed here: Covey
About DoorDash
At DoorDash, our mission to empower local economies shapes how our team members move quickly, learn, and reiterate in order to make impactful decisions that display empathy for our range of users—from Dashers to merchant partners to consumers. We are a technology and logistics company that started by enabling door-to-door delivery, and we are looking for team members who can help us go from a company that is known as the place you order food to a company that people turn to for any and all goods.
DoorDash is growing rapidly and changing constantly, which gives our team members the opportunity to share their unique perspectives, solve new challenges, and own their careers. We're committed to supporting employees’ happiness, healthiness, and overall well-being by providing comprehensive benefits and perks.
Our Commitment to Diversity and Inclusion
We’re committed to growing and empowering a more inclusive community within our company, industry, and cities. That’s why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.
If you need any accommodations, please inform your recruiting contact upon initial connection.
We use Covey as part of our hiring and/or promotional process for jobs in certain locations.
The Covey tool has been reviewed by an independent auditor. Results of the audit may be viewed here: https://getcovey.com/nyc-local-law-144
To request a reasonable accommodation under applicable law or alternate selection process, please inform your recruiting contact upon initial connection.
Ready to apply?
Apply to DoorDash Mexico