Insurance Agent Jobs in Mexico City.
All active Insurance Agent roles based in Mexico City.
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Customer Experience Manager (Hybrid - Mexico City)
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With millions of diners, 60,000+ restaurant partners and 25+ years of experience, OpenTable, part of Booking Holdings, Inc. (NASDAQ: BKNG), is an industry leader with a passion for helping restaurants thrive. Our world-class technology empowers restaurants to focus on what matters most – their team, their guests, and their bottom line – while enabling diners to discover and book the perfect restaurant for every occasion.
Every employee at OpenTable has a tangible impact on what we do and how we do it. You’ll also be part of a global team that includes its portfolio of metasearch brands. Hospitality is all about taking care of others, and it defines our culture.
Role Overview
We’re looking for a Customer Experience (CX) Manager to lead a multidisciplinary CX team focused on improving customer journeys, operational performance, and automation across our global Support organization. This position directly manages QA and Support Analytics teams.
Key Responsibilities
Lead and Develop a High-Performing CX Team
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Provide clear direction, coaching, and career development for the WFM, data, CX supervision, and automation functions.
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Set goals, run effective 1:1s, and build a culture of accountability, feedback, and continuous improvement.
Own CX Strategy and Roadmap for Support
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Translate customer feedback, QA outcomes, and operational KPIs (e.g., CSAT, NPS, FCR, containment/automation, quality scores) into a clear CX roadmap.
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Prioritize initiatives that improve both customer experience and efficiency across channels and regions.
Drive Insights, Analytics, and Workforce Planning
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Oversee the CX Data Analyst and Workforce Planning Analyst Sr. in building forecasts, dashboards, and analyses that inform staffing, channel strategy, and experience improvements.
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Use Snowflake, SQL, and Tableau-powered reporting to understand demand, contact drivers, automation performance, and agent experience, and to recommend concrete actions.
Lead Automation and AI Optimization
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Partner with the Automation Analyst to evaluate and improve automation performance (e.g., bots, deflection, self-service, AI tools).
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Define success metrics and measurement plans for new automation, ensuring they reduce effort without degrading CX.
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Establish feedback loops with QA, frontline teams, and stakeholders so automation changes are tested, monitored, and iterated.
Partner with Operations and QA to Lift Frontline Experience
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Work closely with the CX Sr. Supervisor and QA/Training/Upskilling teams to ensure processes, coaching, and quality programs align to CX goals.
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Connect QA insights and Level AI (or similar tools) outputs to coaching, training, and process improvements.
Manage Stakeholders and Cross-Functional Alignment
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Act as the primary CX point of contact for Support leadership and partners such as WFM, Support Intelligence, RevOps/Salesforce admins, Product, GTM, and Content/Knowledge teams.
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Build trust and alignment through clear storytelling, data-driven recommendations, and follow-through on action items.
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Represent the voice of the customer and the voice of the agent in cross-functional forums and projects.
Required Skills & Experience
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Experience: 5+ years in Customer Experience, Customer Support, Operations, or a closely related field.
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Leadership: 2+ years of direct people management experience, leading analysts and/or operational leaders.
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Strategy: Demonstrated experience leading CX or support initiatives that improved KPIs such as CSAT, NPS, FCR, automation/containment, or QA scores.
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Technical Skills: Proficiency in SQL; hands-on experience with Snowflake; experience building or consuming dashboards in Tableau.
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Metrics: Solid understanding of support and CX metrics (CSAT, NPS, FCR, containment/deflection, QA/quality scores, AHT, adherence, staffing KPIs, etc.).
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Communication: Excellent written and verbal communication skills; able to translate complex analysis into clear narratives.
Nice to Have:
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Experience with Salesforce Service Cloud.
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Experience with AI-driven QA or automation tools (e.g., Level AI).
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Background in designing CX/QA frameworks or VOC programs.
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Experience in SaaS, marketplace, or hospitality environments.
Location & Working Model
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This role is based in our Mexico City office.
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Hybrid model: 3 days per week in‑office (specific days aligned with team/department guidelines).
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You will collaborate regularly with global partners across time zones (US, UK, and other regions), so some flexibility in working hours may be required for key meetings.
Benefits and Perks
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Work from (almost) anywhere for up to 20 days per year
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Focus on mental health and well-being:
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Company-paid therapy sessions through SpringHealth
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Company-paid subscription to Headspace
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Company-wide week off a year - the whole team fully recharges (and returns without a pile-up of work!)
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Paid parental leave
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Generous paid vacation + time off for your birthday
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Paid volunteer time
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Focus on your career growth:
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Development Dollars
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Leadership development
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Access to thousands of on-demand e-learnings
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Travel Discounts
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Employee Resource Groups
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Christmas Bonus - 30 days
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20 days of paid time off a year
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25% vacation premium
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Private health, dental, and life insurance
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Monthly social events and happy hours
Work Environment & Flexibility
At OpenTable, we pride ourselves on fostering a global and dynamic work environment. As a team member with us, you will benefit from a schedule tailored to accommodate a global workforce operating across multiple time zones. While the majority of your responsibilities may align with conventional business hours, there will be instances where you are expected to manage communications - via calls, Slack messages, or emails - outside of regular working hours to effectively collaborate with international colleagues, respond to restaurant partners, and/or address urgent matters. OpenTable will always abide by and consider local laws and regulations.
Inclusion
We’re committed to creating a workplace where everyone feels they belong and can thrive. We know the best ideas come when we bring different voices to the table, so we're building a team as dynamic as the diners and restaurants we serve—and fostering a culture where everyone feels welcome to be themselves.
Ready to apply?
Apply to OpenTable
Customer Experience Agent
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About the Role - Customer Experience Agent at DoorDash!
We’re looking to grow our Marketplace Live Operations team by leaps and bounds. Join DoorDash as a Marketplace Live Operations Representative to become an expert in addressing the most pressing needs and concerns of DoorDash’s thousands of partner merchants, customers, and dashers worldwide. You’ll be part of an exciting, rapidly-growing team designed to take our support to the next level. Representatives will report to the Marketplace Live Operations Supervisor.
Note: We are a 24 hour/365 day operation. An Agent will be assigned a schedule that may include evenings, weekends, or holidays. These schedules will be adjusted periodically to meet the needs of our business.
Job Highlights:
- Full-time position
- Weekly pay (every Friday)
- Direct contract with DoorDash
Compensation and Bonuses:
- Base salary: $15,000 MXN monthly
- Monthly wellness bonus: $1,000 MXN
- Monthly grocery vouchers: $1,000 MXN
- Performance bonus: Up to $3,750 MXN
Additional Benefits:
- Paid personal days in addition to legally mandated vacation days
- Work-from-home equipment provided
- Life insurance
- Aguinaldo: 15 days
- Savings fund: 10%
Social Security and Medical Coverage:
- IMSS
- Ambulance service: 5 free events
- Medical assistance at home: 2 free events, subsequent services at preferential costs
- 24/7 medical orientation: Free phone consultations year-round
- Psychological assistance: Free initial consultation, preferential rates for additional sessions
- Unlimited nutritional guidance: Available Monday-Saturday, 9:00 AM - 9:00 PM
- Home nursing services
- Dental assistance and vision care program
You're excited about this opportunity because you will...
- Handle three main channels: Inbound Calls, Chats, and Emails for DoorDash’s partner merchants, customers, and dashers worldwide while maintaining an outstanding experience in every interaction.
- Address time-sensitive issues, such as payments, account questions, driver issues, or troubleshooting with professionalism in a timely manner.
- Develop deep expertise in how DoorDash’s processes, systems, and resources work, and how to use them to drive positive outcomes
- Demonstrate effective communication skills and relationship-building.
- Excel at Quality! We want to be the best Customer Experience Company out there!
We're excited about you because...
- You have at least 1 year of experience troubleshooting customer issues using email, phone, and chat.
- You can speak fluent English and have above average technical fluency (typing speed of 40 WPM).
- You have experience in a fast-paced customer service role and are resilient in an ever-changing environment.
- You have effective written communication skills--including top-notch grammar, spelling, and the ability to write both formally and casually using DoorDash’s brand voice and tone.
- You are a highly-motivated individual that works well in a team environment.
- You are above average in technological fluency, including smartphone application navigation, computer function navigation, such as using hotkeys for copy/paste, opening multiple tabs, email
- You are customer-centric and you love helping people.
- You have high emotional intelligence and you are great at building relationships.
- You are very organized--you can juggle both issue resolution & concise communication.
- You have experience maintaining a high level of professionalism.
Why You’ll Love Working at DoorDash...
- We are leaders - Leadership is not limited to our management team. It’s something everyone at DoorDash embraces and embodies.
- We are doers - We believe the only way to predict the future is to build it. Creating solutions that will lead our company and our industry is what we do -- on every project, every day.
- We are learning - We’re not afraid to dig in and uncover the truth, even if it’s scary or inconvenient. Everyone here is continually learning on the job, no matter if we’ve been in a role for one year or one minute.
- We are customer obsessed - Our mission is to grow and empower local economies. We are committed to our customers, merchants, and dashers and believe in connecting people with possibility.
- We are all DoorDash - The magic of DoorDash is our people, together making our inspiring goals attainable and driving us to greater heights.
- We offer great compensation
Notice to Applicants for Jobs Located in NYC or Remote Jobs Associated With Office in NYC Only
We use Covey as part of our hiring and/or promotional process for jobs in NYC and certain features may qualify it as an AEDT in NYC. As part of the hiring and/or promotion process, we provide Covey with job requirements and candidate submitted applications. We began using Covey Scout for Inbound from August 21, 2023, through December 21, 2023, and resumed using Covey Scout for Inbound again on June 29, 2024.
The Covey tool has been reviewed by an independent auditor. Results of the audit may be viewed here: Covey
About DoorDash
At DoorDash, our mission to empower local economies shapes how our team members move quickly, learn, and reiterate in order to make impactful decisions that display empathy for our range of users—from Dashers to merchant partners to consumers. We are a technology and logistics company that started by enabling door-to-door delivery, and we are looking for team members who can help us go from a company that is known as the place you order food to a company that people turn to for any and all goods.
DoorDash is growing rapidly and changing constantly, which gives our team members the opportunity to share their unique perspectives, solve new challenges, and own their careers. We're committed to supporting employees’ happiness, healthiness, and overall well-being by providing comprehensive benefits and perks.
Our Commitment to Diversity and Inclusion
We’re committed to growing and empowering a more inclusive community within our company, industry, and cities. That’s why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.
If you need any accommodations, please inform your recruiting contact upon initial connection.
We use Covey as part of our hiring and/or promotional process for jobs in certain locations.
The Covey tool has been reviewed by an independent auditor. Results of the audit may be viewed here: https://getcovey.com/nyc-local-law-144
To request a reasonable accommodation under applicable law or alternate selection process, please inform your recruiting contact upon initial connection.
Ready to apply?
Apply to DoorDash Mexico
Customer Support Representative, Bilingual
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About the Role
We’re looking to grow our Marketplace Live Operations team by leaps and bounds. Join DoorDash as a Marketplace Live Operations Representative to become an expert in addressing the most pressing needs and concerns of DoorDash’s thousands of partner merchants, customers, and dashers worldwide. You’ll be part of an exciting, rapidly-growing team designed to take our support to the next level. Representatives will report to the Marketplace Live Operations Supervisor.
Note: We are a 24 hour/365 day operation. An Agent will be assigned a schedule that may include evenings, weekends, or holidays. These schedules will be adjusted periodically to meet the needs of our business.
Job Highlights:
- Full-time position
- Weekly pay (every Friday)
- Direct contract with DoorDash
Compensation and Bonuses:
- Base salary: $15,000 MXN monthly
- Monthly wellness bonus: $1,000 MXN
- Monthly grocery vouchers: $1,000 MXN
- Performance bonus: Up to $3,750 MXN
Additional Benefits:
- Paid personal days in addition to legally mandated vacation days
- Work-from-home equipment provided
- Life insurance
- Aguinaldo: 15 days
- Savings fund: 10%
Social Security and Medical Coverage:
- IMSS
- Ambulance service: 5 free events
- Medical assistance at home: 2 free events, subsequent services at preferential costs
- 24/7 medical orientation: Free phone consultations year-round
- Psychological assistance: Free initial consultation, preferential rates for additional sessions
- Unlimited nutritional guidance: Available Monday-Saturday, 9:00 AM - 9:00 PM
- Home nursing services
- Dental assistance and vision care program
You're excited about this opportunity because you will...
- Handle three main channels: Inbound Calls, Chats, and Emails for DoorDash’s partner merchants, customers, and dashers worldwide while maintaining an outstanding experience in every interaction.
- Address time-sensitive issues, such as payments, account questions, driver issues, or troubleshooting with professionalism in a timely manner.
- Develop deep expertise in how DoorDash’s processes, systems, and resources work, and how to use them to drive positive outcomes
- Demonstrate effective communication skills and relationship-building.
- Excel at Quality! We want to be the best Customer Experience Company out there!
We're excited about you because...
- You have at least 1 year of experience troubleshooting customer issues using email, phone, and chat.
- You can speak fluent English and have above average technical fluency (typing speed of 40 WPM).
- You have experience in a fast-paced customer service role and are resilient in an ever-changing environment.
- You have effective written communication skills--including top-notch grammar, spelling, and the ability to write both formally and casually using DoorDash’s brand voice and tone.
- You are a highly-motivated individual that works well in a team environment.
- You are above average in technological fluency, including smartphone application navigation, computer function navigation, such as using hotkeys for copy/paste, opening multiple tabs, email
- You are customer-centric and you love helping people.
- You have high emotional intelligence and you are great at building relationships.
- You are very organized--you can juggle both issue resolution & concise communication.
- You have experience maintaining a high level of professionalism.
Why You’ll Love Working at DoorDash...
- We are leaders - Leadership is not limited to our management team. It’s something everyone at DoorDash embraces and embodies.
- We are doers - We believe the only way to predict the future is to build it. Creating solutions that will lead our company and our industry is what we do -- on every project, every day.
- We are learning - We’re not afraid to dig in and uncover the truth, even if it’s scary or inconvenient. Everyone here is continually learning on the job, no matter if we’ve been in a role for one year or one minute.
- We are customer obsessed - Our mission is to grow and empower local economies. We are committed to our customers, merchants, and dashers and believe in connecting people with possibility.
- We are all DoorDash - The magic of DoorDash is our people, together making our inspiring goals attainable and driving us to greater heights.
- We offer great compensation
Notice to Applicants for Jobs Located in NYC or Remote Jobs Associated With Office in NYC Only
We use Covey as part of our hiring and/or promotional process for jobs in NYC and certain features may qualify it as an AEDT in NYC. As part of the hiring and/or promotion process, we provide Covey with job requirements and candidate submitted applications. We began using Covey Scout for Inbound from August 21, 2023, through December 21, 2023, and resumed using Covey Scout for Inbound again on June 29, 2024.
The Covey tool has been reviewed by an independent auditor. Results of the audit may be viewed here: Covey
About DoorDash
At DoorDash, our mission to empower local economies shapes how our team members move quickly, learn, and reiterate in order to make impactful decisions that display empathy for our range of users—from Dashers to merchant partners to consumers. We are a technology and logistics company that started by enabling door-to-door delivery, and we are looking for team members who can help us go from a company that is known as the place you order food to a company that people turn to for any and all goods.
DoorDash is growing rapidly and changing constantly, which gives our team members the opportunity to share their unique perspectives, solve new challenges, and own their careers. We're committed to supporting employees’ happiness, healthiness, and overall well-being by providing comprehensive benefits and perks.
Our Commitment to Diversity and Inclusion
We’re committed to growing and empowering a more inclusive community within our company, industry, and cities. That’s why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.
If you need any accommodations, please inform your recruiting contact upon initial connection.
We use Covey as part of our hiring and/or promotional process for jobs in certain locations.
The Covey tool has been reviewed by an independent auditor. Results of the audit may be viewed here: https://getcovey.com/nyc-local-law-144
To request a reasonable accommodation under applicable law or alternate selection process, please inform your recruiting contact upon initial connection.
Ready to apply?
Apply to DoorDash Mexico
We are PMG
Named Ad Age Best Places to Work for 11 years in a row and Fast Company Best Workplaces for Innovators since 2022, PMG is a global independent marketing services and technology company that seeks to inspire people and brands that anything is possible. Driven by shared success, PMG leverages business strategy and transformation, creative, media, and insights—as well as its proprietary operating system, Alli—to deliver cutting-edge digital solutions and innovative media strategies.
Our team comprises over 900 employees globally, and our work for ambitious brands like Apple, Nike, Sephora, Experian, Therabody, Best Western Hotels & Resorts, Creed Fragrances, BNY, Intuit, CKE Restaurants, Travelex, and Whole Foods spans 85+ countries.
Professional proficiency in written and spoken English is required, including for resume submission and interviews.
Who You Will Be Working With
As a Creative Project Management Senior Manager, you’ll partner closely with Account Directors, strategists, creatives, editors, motion designers, and production teams to lead high-volume video and digital work from kickoff through final delivery.
You’ll work across a global Creative Team, helping build strong alignment across time zones while fostering a true one-team mentality. This role is highly collaborative and plays an important part in connecting strategic priorities to day-to-day execution, ensuring teams have the visibility, support, and workflow needed to do exceptional work for some of the world’s most recognizable brands.
You’ll also serve as a people leader within PMG’s broader creative and project management community, mentoring project managers and production talent, strengthening team operations, and helping create an environment where people can grow, contribute, and thrive.
What You Will Bring
• Bring 8+ years of digital project management experience in a high-growth agency environment, including 5+ years leading distributed teams across markets and time zones.
• Lead complex creative, video, and digital production workflows with confidence, bringing a strong understanding of how to guide work from intake and planning through post-production and final delivery.
• Apply deep knowledge of video production, digital asset development, and digital ad formats, with fluency in Adobe Creative Suite and an appreciation for the craft and detail behind strong creative work.
• Build and optimize project workflows using tools such as Jira and Airtable, while using data and platform insights to create greater transparency, accountability, and efficiency across the work.
• Navigate cross-cultural collaboration with care and confidence, with proven success supporting nearshore teams in Latin America or Eastern Europe and managing follow-the-sun workflows.
• Use strong operational instincts to manage risk, improve processes, and create resource plans that help teams scale thoughtfully while maintaining quality and momentum.
• Communicate clearly and confidently with stakeholders at every level, translating project health, timelines, priorities, and challenges into actionable next steps.
• Bring advanced proficiency in Jira, Airtable, and Google Marketing Platform, along with the ability to learn and apply new systems that support smarter ways of working.
• Support team growth through coaching, feedback, and mentorship, helping create an environment where people feel connected, empowered, and equipped to do their best work.
• Bring native or bilingual fluency in English and Spanish, along with a bachelor’s degree in Marketing, Communications, or a related field.
• A commitment to curiosity and adaptability as a Continual Learner, staying at the forefront of media innovation while prioritizing client success with a Customer-Focused mindset that seeks opportunities to deliver meaningful value.
• A dedication to People-Focused leadership, fostering collaboration, innovation, and professional growth by Leading by Example and nurturing strong relationships that empower others to excel.
What You Will Be Doing
• Lead end-to-end project and workflow management for high-volume, quick-turn creative production cycles across video and digital assets, ensuring every stage aligns with PMG’s global standards.
• Serve as the primary point of contact for Account Directors and key stakeholders, creating transparency around project health, timelines, risks, and resource velocity.
• Implement and refine workflows within PMG’s technology stack, including Jira and Airtable, while incorporating insights from the Alli platform to monitor performance and support informed decision-making.
• Create strong operational alignment between U.S.-based strategic direction and nearshore execution, fostering collaboration and consistency across teams and time zones.
• Oversee creative production deliverables across video, motion, and digital assets, reviewing work to ensure it meets brand standards and reflects the quality expected by PMG’s clients.
• Guide post-production workflows across editing, color, sound, finishing, and delivery, ensuring assets are optimized for today’s global ad-tech ecosystem across social, web, and programmatic channels.
• Manage external vendor relationships for specialized production needs, including scoping work, coordinating handoffs, negotiating contracts, and maintaining a seamless production experience.
• Lead and mentor a diverse team of nearshore Project Managers and production staff, creating opportunities for growth through coaching, collaboration, and continuous learning.
• Support resource planning, staffing visibility, and capacity mapping to help scale the MXC office in step with PMG’s continued global growth.
• Define, monitor, and elevate performance expectations through meaningful KPIs, process improvements, and automation opportunities that help teams work smarter and more effectively.
• Identify opportunities to strengthen creative workflows, remove friction, and improve how work moves across creative, strategic, and operational partners.
• Bring calm, clarity, and forward momentum to fast-moving workstreams, helping teams stay connected, focused, and ready to deliver exceptional work.
What We Offer
- Professional Development: Take advantage of our learning and development programs, mentorship opportunities, and career advancement support.
- Generous Time Off: Enjoy generous paid time off and holiday allowances to recharge and spend time with loved ones.
- Parental Leave: We provide paid parental leave to support your family during important life events.
- Retirement & Pension Plans: Plan for your future with competitive retirement or pension programs, including contribution matching.
- Fertility and Family Support: Access fertility benefits for all team members and their spouses.
- Healthcare: Coverage and support for everyday medical expenses and routine care, tailored by geography.
- Pet Insurance: Protect your pet's health and your finances.
- Lifestyle Spending Accounts: Enjoy 100% company-funded accounts to promote healthy habits and well-being.
- Commuter Benefits: Access support for travel and commuting needs, where available.
- Annual Bonus: All employees are eligible for an annual bonus.
- Volunteering Opportunities: Receive 8 give-back hours to volunteer in your local communities.
- AI Enterprise License: Access AI Enterprise accounts and participate in weekly AI training sessions to empower and ensure AI safety.
Benefits vary by country, location, and geography to reflect local laws, norms, and expectations.
What Sets Us Apart
Being part of PMG means joining a company culture that’s unmatched in digital. We're dedicated to working hard to serve our employees and clients, delivering value, results, and innovation—which often requires true grit and agility. We believe in taking care of ourselves and each other to continuously improve in every way.
In alignment with our core values to be inclusive and always change for the better, PMG is committed to creating a more diverse and inclusive culture, and we are proud to be an equal opportunity employer. We believe that we only change for the better by bringing diverse perspectives to our company. PMG recruits, employs, trains, compensates, and promotes regardless of race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.
Ready to apply?
Apply to PMG