HR Manager Jobs in Mexico City.
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Senior Associate, Campaign Operations
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About the Team
The DoorDash Campaign Operations team’s mission is to efficiently deliver high quality, relevant communications that meet the needs of our audiences, globally. To accomplish this mission, we’re building a team of technical CRM experts who build, QA, and launch marketing campaigns designed by our Lifecycle Marketing partners. This team is goaled on high quality campaign delivery and operational efficiency so that each campaign reaches the correct audience on-time with excellent craft.
About the Role
As the Senior Associate, Campaign Operations, you will be responsible for building, testing and launching Retention Marketing campaigns designed by our Lifecycle Marketing partners. You will partner closely with the Lifecycle Marketing team and Project Managers to ensure each campaign has completed all required steps prior to launch, and is delivered on time to the end-consumer, with high quality and excellent craft. You will be responsible for the high quality campaign delivery rate and production efficiency of each campaign launch. This role will report to the Campaign Ops Manager who sits in Mexico City.
You’re excited about this opportunity because you will…
- Campaign QA & Execution: Build, test, and launch retention marketing campaigns across email, push notifications, in-app messaging, and other channels using Braze and in-house tools. Includes owning the QA review process, collaborating with designers and copywriters, building target audience segments and capturing feedback from multiple stakeholders.
- Cross-functional Collaboration: Partner with teams such as Lifecycle Marketing, Martech, Data Science, Product, Engineering, and Design to align on campaign goals, audience segmentation, and creative execution.
- Performance Analysis: Monitor and analyze campaign performance, providing insights and recommendations to improve quality, craft and efficiency for future initiatives.
- Stakeholder Management: Act as the primary point of contact for Campaign Operations for your Lifecycle Marketing partners, ensuring alignment with company goals and priorities.
- Tool Expertise: Leverage Braze and other internal marketing platforms to implement sophisticated campaigns, including automation, dynamic content, and A/B testing.
We’re excited about you because you bring…
- Experience: 3-4+ years of experience in Retention Marketing, Email Marketing, or Lifecycle Marketing
- Technical Proficiency: Hands-on experience with Braze/Iterable or a similar ESP is required. Familiarity with other marketing automation tools is a plus.
- Operational Excellence: Strong attention to detail, organizational skills, and the ability to manage multiple projects simultaneously.
- Analytical Mindset: Ability to interpret data and analytics to inform decisions and optimize campaign development and quality.
- Collaborative Approach: Excellent interpersonal and communication skills to work effectively with cross-functional teams and stakeholders
About DoorDash
At DoorDash, our mission to empower local economies shapes how our team members move quickly, learn, and reiterate in order to make impactful decisions that display empathy for our range of users—from Dashers to merchant partners to consumers. We are a technology and logistics company that started by enabling door-to-door delivery, and we are looking for team members who can help us go from a company that is known as the place you order food to a company that people turn to for any and all goods.
DoorDash is growing rapidly and changing constantly, which gives our team members the opportunity to share their unique perspectives, solve new challenges, and own their careers. We're committed to supporting employees’ happiness, healthiness, and overall well-being by providing comprehensive benefits and perks.
Our Commitment to Diversity and Inclusion
We’re committed to growing and empowering a more inclusive community within our company, industry, and cities. That’s why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.
If you need any accommodations, please inform your recruiting contact upon initial connection.
We use Covey as part of our hiring and/or promotional process for jobs in certain locations.
The Covey tool has been reviewed by an independent auditor. Results of the audit may be viewed here: https://getcovey.com/nyc-local-law-144
To request a reasonable accommodation under applicable law or alternate selection process, please inform your recruiting contact upon initial connection.
Ready to apply?
Apply to DoorDash Mexico
POR FAVOR ENVÍA TU SOLICITUD/CURRÍCULUM EN INGLÉS
¿Te gusta tener la responsabilidad de gestionar y hacer crecer un mercado completo? ¿Te motiva trabajar de cerca con clientes para resolver los retos de su estrategia de marketing digital? ¿Te enorgullece ayudar a tus clientes a tener éxito y buscar constantemente oportunidades de venta incremental?
Como Customer Success Manager (hablante de español) en Smartly, tendrás la responsabilidad de tus propios clientes desde la primera semana, brindando asesoría consultiva, definiendo el enfoque y liderando implementaciones piloto exitosas del producto, además de impulsar el engagement de los clientes. Serás el vínculo clave entre los clientes, Facebook y nuestro equipo de desarrollo de producto. Formarás parte de la industria de marketing digital en constante evolución y ritmo acelerado, lo que te permitirá aprender rápidamente sobre cómo desarrollar y hacer crecer tu propio mercado objetivo, gestionar relaciones con grandes anunciantes y escalar las operaciones de una empresa ambiciosa en crecimiento.
Como Customer Success Manager en Smartly, tú…
- Gestionarás y desarrollarás tus propias cuentas de clientes a través de la comunicación diaria y tu experiencia en marketing digital.
- Trabajarás estrechamente con los clientes para optimizar su estrategia de marketing digital y resolver rápidamente problemas de los anunciantes, incluyendo escalamiento de presupuestos, desempeño de campañas y procesos manuales.
- Tendrás la responsabilidad total de hacer crecer y gestionar tu mercado objetivo, así como desarrollar experiencia en industrias específicas (por ejemplo, comercio electrónico, viajes, clasificados, aplicaciones móviles, etc.).
- Desarrollarás y mantendrás un excelente conocimiento de la herramienta Smartly y de la publicidad en Facebook en general, para resolver continuamente los retos de los clientes.
- Construirás, gestionarás y fortalecerás relaciones sólidas con clientes y con Facebook.
- Colaborarás con clientes, otros Customer Success Managers de Smartly y el equipo de desarrollo de producto para mantener un flujo continuo de retroalimentación.
Buscamos a alguien que…
- Esté motivado/a por combinar la gestión de clientes, la resolución de retos de marketing digital y la construcción de relaciones a largo plazo.
- Cuente con 4+ años de experiencia en gestión de cuentas en empresas B2B SaaS o agencias similares, preferentemente en el ámbito de marketing digital.
- Tenga excelentes habilidades de comunicación para explicar conceptos complejos de manera clara y eficiente, y brindar asesoría consultiva que ayude a mejorar el desempeño de los clientes.
- Cuente con dominio profesional del inglés (hablado y escrito) y fluidez en español.
- Tenga disponibilidad y disposición para viajar a reuniones, conferencias y eventos de la industria.
🌐 Requisito de idioma
Importante: Las postulaciones, entrevistas y las actividades diarias internas y con clientes se llevarán a cabo en inglés. Por lo tanto, se requiere un nivel avanzado de inglés (hablado y escrito) para este puesto. Presente su solicitud en inglés, por favor.
Lo que te ofrecemos…
- Seguro Social (IMSS): Cobertura completa de salud pública para el empleado y su familia
- INFONAVIT: Fondo de ahorro que ayuda a los empleados a adquirir o mejorar su vivienda
- FONACOT: Acceso a créditos personales accesibles para necesidades cotidianas
- Apoyo para trabajo desde casa: $1,000 MXN mensuales para cubrir costos de trabajo remoto
Smartly está comprometido a ser el mejor lugar para que personas con mentalidad de crecimiento prosperen—¡explora más en nuestro Culture Handbook!
***PLEASE SUMBIT YOUR APPLICATION/RESUME IN ENGLISH***
Are you passionate about being at the forefront of the ever-evolving social advertising industry? Do you take pride in driving retention and growth among valued customers by understanding their business needs and helping them succeed?
We’re looking for a motivated Customer Success Manager to join us, as part of our growing Customer Success team, in our mission to help advertisers unlock greater performance and creativity in social advertising by combining ad buying and creative automation.
In this role, you will manage a large book of business, train customers and drive feature adoption and outcomes leading to renewals, account expansion, and customer satisfaction across your portfolio.
As a Customer Success Manager at Smartly, you will...
- Build and foster strong relationships with a large book of customers. Act as the main point of contact for training and product support, delivering an exceptional customer experience
- Become a specialist in the Smartly platform and digital advertising in general so as to be able to continuously solve problems for customers and improve feature adoption
- Be hungry to meet targets and drive growth in your book of business, and maximize customer renewals and feature adoption.
- Collaborate effectively across functions including Sales, Marketing, Technical Solutions, Services, Product and Engineering
- Help Smartly build a world-class Customer Success organization; contribute to helping your team members grow, optimize existing processes within the company and actively enhance all customer success initiatives
We are looking for you, if you...
- Possess 4+ years of relevant experience in a customer success or similar customer-facing function
- Be capable of learning new tools and processes quickly
- Have advanced knowledge of paid social advertising (Facebook, Tiktok Pinterest, Snapchat etc)
- Are a proactive problem-solver with a positive attitude and a strong desire to help our customers reach their goals
- Have a results-driven mentality and be capable of meeting commercial targets and weekly productivity goals
- Are able to explain complex concepts clearly and translate data into insights
- Are confident, with strong spoken and written communication skills
- Are self-driven with exceptional organizational skills
- Have professional spoken and written English plus fluency in Spanish.
What We Offer You...
- Social Security (IMSS) - Complete public healthcare coverage for the employee and their family
- National Housing Fund (INFONAVIT) - A savings fund that helps employees buy or improve their home
- Consumption Coverage (FONACOT) - Access to affordable personal loans for everyday needs
- Work From Home Allowance - MXN 1,000 monthly stipend to cover remote work costs
Smartly is committed to being the best place to work for growth-minded individuals to thrive - explore more in our Culture Handbook!
#LI-HYBRID
About Smartly
Smartly is the AI-powered advertising technology company transforming ad experiences for brands and their consumers. Our comprehensive advertising platform seamlessly integrates the capabilities of media, creative, and intelligence to power more than 800 billion impressions and generate more than 300 billion creatives annually, delivering tangible business outcomes for brands and advertisers.
Smartly is the only company in the industry recognized as a Leader in The Forrester Wave: Creative Advertising Technologies with PwC validating the results it delivers for brands. We manage creative and media for 700+ brands worldwide and $6B in ad spend across the largest media platforms, including Facebook, Google, Instagram, Pinterest, Snap, and TikTok. Our end-to-end technology, unmatched access to media platforms and exceptional customer service help Fortune 500 brands to reach and engage consumers and learn what performs best.Smartly is a multinational and diverse team of 750+ Smartlies from 60+ nationalities, working in 13 countries. Together, we want to create and maintain an inclusive environment where everyone feels respected and heard. Our Diversity, Equity & Inclusion approach is at the heart of it.
Visit Smartly to learn more.
The processing of your information is described in our Candidate Privacy Notice.
Ready to apply?
Apply to SmartlyPOR FAVOR ENVÍA TU SOLICITUD/CURRÍCULUM EN INGLÉS
¿Te gusta tener la responsabilidad de gestionar y hacer crecer un mercado completo? ¿Te motiva trabajar de cerca con clientes para resolver los retos de su estrategia de marketing digital? ¿Te enorgullece ayudar a tus clientes a tener éxito y buscar constantemente oportunidades de venta incremental?
Como Senior Customer Success Manager (hablante de español) en Smartly, tendrás la responsabilidad de tus propios clientes desde la primera semana, brindando asesoría consultiva, definiendo el enfoque y liderando implementaciones piloto exitosas del producto, además de impulsar el engagement de los clientes. Serás el vínculo clave entre los clientes, Facebook y nuestro equipo de desarrollo de producto. Formarás parte de la industria de marketing digital en constante evolución y ritmo acelerado, lo que te permitirá aprender rápidamente sobre cómo desarrollar y hacer crecer tu propio mercado objetivo, gestionar relaciones con grandes anunciantes y escalar las operaciones de una empresa ambiciosa en crecimiento.
Como Senior Customer Success Manager en Smartly, tú…
- Gestionarás y desarrollarás tus propias cuentas de clientes a través de la comunicación diaria y tu experiencia en marketing digital.
- Trabajarás estrechamente con los clientes para optimizar su estrategia de marketing digital y resolver rápidamente problemas de los anunciantes, incluyendo escalamiento de presupuestos, desempeño de campañas y procesos manuales.
- Tendrás la responsabilidad total de hacer crecer y gestionar tu mercado objetivo, así como desarrollar experiencia en industrias específicas (por ejemplo, comercio electrónico, viajes, clasificados, aplicaciones móviles, etc.).
- Desarrollarás y mantendrás un excelente conocimiento de la herramienta Smartly y de la publicidad en Facebook en general, para resolver continuamente los retos de los clientes.
- Construirás, gestionarás y fortalecerás relaciones sólidas con clientes y con Facebook.
- Colaborarás con clientes, otros Customer Success Managers de Smartly y el equipo de desarrollo de producto para mantener un flujo continuo de retroalimentación.
Buscamos a alguien que…
- Esté motivado/a por combinar la gestión de clientes, la resolución de retos de marketing digital y la construcción de relaciones a largo plazo.
- Cuente con más de 5 años de experiencia en gestión de cuentas en empresas B2B SaaS o agencias similares, preferentemente en el ámbito de marketing digital.
- Tenga excelentes habilidades de comunicación para explicar conceptos complejos de manera clara y eficiente, y brindar asesoría consultiva que ayude a mejorar el desempeño de los clientes.
- Cuente con dominio profesional del inglés (hablado y escrito) y fluidez en español.
- Tenga disponibilidad y disposición para viajar a reuniones, conferencias y eventos de la industria.
🌐 Requisito de idioma
Importante: Las postulaciones, entrevistas y las actividades diarias internas y con clientes se llevarán a cabo en inglés. Por lo tanto, se requiere un nivel avanzado de inglés (hablado y escrito) para este puesto. Presente su solicitud en inglés, por favor.
Lo que te ofrecemos…
- Seguro Social (IMSS): Cobertura completa de salud pública para el empleado y su familia
- INFONAVIT: Fondo de ahorro que ayuda a los empleados a adquirir o mejorar su vivienda
- FONACOT: Acceso a créditos personales accesibles para necesidades cotidianas
- Apoyo para trabajo desde casa: $1,000 MXN mensuales para cubrir costos de trabajo remoto
Smartly está comprometido a ser el mejor lugar para que personas con mentalidad de crecimiento prosperen—¡explora más en nuestro Culture Handbook!
***PLEASE SUBMIT YOUR APPLICATION/RESUME IN ENGLISH***
Do you enjoy having responsibility over an entire market to manage and grow? Are you motivated by working closely with customers solving their online marketing strategy challenges? Do you take pride in helping your customers succeed and constantly looking for opportunities to up-sell?
As a Senior Customer Success Manager (Spanish speaking) at Smartly, you’ll take ownership of your own customers from week one, give consultative advice, scope and lead successful product trials and drive customer engagement. You'll function as the crucial link between customers, Facebook, and our product development team. You'll get a seat in the cutting edge, fast-paced online marketing industry, which allows you to learn super fast about growing and nurturing your own target market, managing customer relationships with large advertisers, and scaling the operations of an ambitious growth company.
As a Senior Customer Success Manager at Smartly, you will...
- Manage and nurture your own customer accounts through day to day communication and online marketing expertise
- Work closely with customers to hone their online marketing strategy and quickly resolve advertiser issues including scaling budgets, campaign performance and manual work
- Take full ownership and responsibility of growing and managing your own target market and develop vertical expertise (e.g. e-commerce, travel, classified, mobile apps, etc.)
- Develop and maintain excellent knowledge and skills of the Smartly.io tool and Facebook advertising in general so that you’re constantly able to solve customer problems
- Build, manage and develop strong relationships with customers and Facebook
- Collaborate with customers, Smartly Customer Success Managers and the product development team to maintain the quick feedback loop
We're definitely looking for you, if you...
- Are driven to combine the work of managing your own customers, solving their online marketing challenges and building long-term relationships
- Have 5+ years of account management experience in B2B SaaS businesses or corresponding agencies, preferably in the online marketing domain
- Have great communication skills to be able explain complex concepts clearly and efficiently and give consultative advices to help customers grow their performance
- Have professional spoken and written English plus fluency in Spanish
Are able and willing to travel for meetings, conferences and industry events
What We Offer You...
- Social Security (IMSS) - Complete public healthcare coverage for the employee and their family
- National Housing Fund (INFONAVIT) - A savings fund that helps employees buy or improve their home
- Consumption Coverage (FONACOT) - Access to affordable personal loans for everyday needs
- Work From Home Allowance - MXN 1,000 monthly stipend to cover remote work costs
Smartly is committed to being the best place to work for growth-minded individuals to thrive - explore more in our Culture Handbook!
#LI-HYBRID
About Smartly
Smartly is the AI-powered advertising technology company transforming ad experiences for brands and their consumers. Our comprehensive advertising platform seamlessly integrates the capabilities of media, creative, and intelligence to power more than 800 billion impressions and generate more than 300 billion creatives annually, delivering tangible business outcomes for brands and advertisers.
Smartly is the only company in the industry recognized as a Leader in The Forrester Wave: Creative Advertising Technologies with PwC validating the results it delivers for brands. We manage creative and media for 700+ brands worldwide and $6B in ad spend across the largest media platforms, including Facebook, Google, Instagram, Pinterest, Snap, and TikTok. Our end-to-end technology, unmatched access to media platforms and exceptional customer service help Fortune 500 brands to reach and engage consumers and learn what performs best.Smartly is a multinational and diverse team of 750+ Smartlies from 60+ nationalities, working in 13 countries. Together, we want to create and maintain an inclusive environment where everyone feels respected and heard. Our Diversity, Equity & Inclusion approach is at the heart of it.
Visit Smartly to learn more.
The processing of your information is described in our Candidate Privacy Notice.
Ready to apply?
Apply to Smartly¿Te apasiona ayudar a anunciantes globales a alcanzar el éxito en el dinámico panorama digital actual?
Como Customer Success Associate en nuestro equipo de Global Strategic Accounts, desempeñarás un papel clave ayudando a los clientes más grandes e innovadores de Smartly a ejecutar, optimizar y escalar campañas en medios de paid social y programmatic.
Trabajarás de forma práctica con la tecnología de creatividad y automatización de Smartly para ofrecer excelencia operativa—configurando campañas, creando reportes, resolviendo problemas de integraciones y promoviendo la adopción de nuestra plataforma. Este rol combina la resolución analítica de problemas con la ejecución diaria para garantizar que los clientes logren resultados medibles y éxito a largo plazo.
Como Customer Success Associate en Smartly, tú…
- Colaborarás con Customer Success Managers y líderes de GSA para ofrecer excelencia estratégica y operativa en cuentas empresariales.
- Apoyarás en la incorporación de clientes (onboarding), sesiones de capacitación y revisiones trimestrales de negocio para impulsar la adopción y retención de la plataforma.
- Actuarás como socio de confianza al comprender los objetivos del cliente, identificar oportunidades de crecimiento y alinear las soluciones de Smartly con resultados de negocio.
- Gestionarás la configuración integral de campañas, optimización y seguimiento de desempeño en plataformas como Meta, TikTok, Pinterest, Snap, Reddit, DV360, Google Ads y The Trade Desk.
- Realizarás análisis de campañas y proporcionarás insights accionables y recomendaciones a clientes y equipos internos.
- Construirás y mantendrás dashboards de desempeño y marcos de reporting, asegurando la precisión y visibilidad de los datos.
- Desarrollarás experiencia profunda en las herramientas de creatividad, automatización e integración de datos de Smartly para ofrecer una ejecución de alta calidad y soporte consultivo.
- Colaborarás estrechamente con los equipos de Producto e Ingeniería para transmitir retroalimentación de clientes e influir en el desarrollo futuro.
- Contribuirás a la documentación de mejores prácticas, mejoras de flujos de trabajo y oportunidades de automatización para optimizar la eficiencia operativa.
Buscamos a alguien que…
- Tenga entre 1 y 3 años de experiencia en publicidad digital, operaciones de medios, customer success o analítica de marketing, idealmente en agencias, SaaS o ad tech.
- Cuente con experiencia comprobada ejecutando, optimizando y analizando campañas de medios pagados en redes sociales (Meta, TikTok, Pinterest, Snap, Reddit) y/o plataformas programáticas (DV360, The Trade Desk, Google Ads).
- Posea sólidas habilidades analíticas, de resolución de problemas y presentación, con dominio de Excel, PowerPoint u otras herramientas de inteligencia de negocios y visualización de datos para transformar datos en insights, acciones e historias impactantes para clientes.
- Tenga excelentes habilidades de comunicación y organización, con capacidad para gestionar múltiples flujos de trabajo y stakeholders en equipos globales.
- Cuente con mentalidad de crecimiento—curioso/a, proactivo/a y con interés en desarrollar experiencia en múltiples ecosistemas digitales.
- Tenga disponibilidad para trabajar en horario de CDMX para dar soporte a cuentas globales basadas en Estados Unidos.
🌐 Requisito de idioma
Importante: Las postulaciones, entrevistas y las actividades diarias internas y con clientes se llevarán a cabo en inglés. Por lo tanto, se requiere un nivel avanzado de inglés (hablado y escrito) para este puesto. Presente su solicitud en inglés, por favor.
Lo que te ofrecemos…
- Seguro Social (IMSS): Cobertura completa de salud pública para el empleado y su familia
- INFONAVIT: Fondo de ahorro que ayuda a los empleados a adquirir o mejorar su vivienda
- FONACOT: Acceso a créditos personales accesibles para necesidades cotidianas
- Apoyo para trabajo desde casa: $1,000 MXN mensuales para cubrir costos de trabajo remoto
Smartly está comprometido a ser el mejor lugar para que personas con mentalidad de crecimiento prosperen—¡explora más en nuestro Culture Handbook!
Are you passionate about helping global advertisers achieve success across today’s evolving digital landscape?
As a Customer Success Associate on our Global Strategic Accounts team, you’ll play a critical role in helping Smartly’s largest and most innovative customers execute, optimize, and scale campaigns across paid social and programmatic media.
You’ll work hands-on with Smartly’s creative and automation technology to deliver operational excellence—setting up campaigns, building reports, troubleshooting integrations, and driving adoption of our platform. This role combines analytical problem-solving with day-to-day execution to ensure customers achieve measurable outcomes and long-term success.
As a Customer Success Associate at Smartly, you will...
- Partner with Customer Success Managers and GSA Leads to deliver strategic and operational excellence for enterprise customer accounts.
- Support customer onboarding, training sessions, and quarterly business reviews to drive platform adoption and retention.
- Act as a trusted partner by understanding customer goals, identifying opportunities for growth, and helping align Smartly solutions to business outcomes.
- Oversee end-to-end campaign setup, optimization, and performance tracking across platforms such as Meta, TikTok, Pinterest, Snap, Reddit, DV360, Google Ads, and The Trade Desk.
- Conduct campaign analysis and provide actionable insights and recommendations to customers and internal teams.
- Build and maintain performance dashboards and reporting frameworks, ensuring data accuracy and visibility.
- Develop deep expertise in Smartly’s creative, automation, and data integration tools to deliver high-quality execution and consultative support.
- Collaborate closely with Product and Engineering to surface customer feedback and influence future development.
- Contribute to the documentation of best practices, workflow improvements, and automation opportunities to enhance operational efficiency across accounts.
We're definitely looking for you, if you...
- Have 1–3 years of experience in digital advertising, media operations, customer success, or marketing analytics, ideally within an agency, SaaS, or ad tech environment.
- Have proven ability to execute, optimize, and analyze paid media campaigns across social (Meta, TikTok, Pinterest, Snap, Reddit) and/or programmatic platforms (DV360, The Trade Desk, Google Ads).
- Have strong analytical, problem-solving, and presentation skills, with proficiency in Excel, PowerPoint, or other business intelligence and visualization tools to translate campaign data into insights, actions, and impactful customer storytelling.
- Have excellent communication and organizational skills, with the ability to manage multiple workstreams and stakeholders across global teams.
- Have a growth mindset - curious, proactive, and eager to deepen your expertise across multiple digital ecosystems.
- Are able to work CDMX hours to support our US based global accounts.
What We Offer You...
- Social Security (IMSS) - Complete public healthcare coverage for the employee and their family
- National Housing Fund (INFONAVIT) - A savings fund that helps employees buy or improve their home
- Consumption Coverage (FONACOT) - Access to affordable personal loans for everyday needs
- Work From Home Allowance - MXN 1,000 monthly stipend to cover remote work costs
Smartly is committed to being the best place to work for growth-minded individuals to thrive - explore more in our Culture Handbook!
#LI-HYBRID
About Smartly
Smartly is the AI-powered advertising technology company transforming ad experiences for brands and their consumers. Our comprehensive advertising platform seamlessly integrates the capabilities of media, creative, and intelligence to power more than 800 billion impressions and generate more than 300 billion creatives annually, delivering tangible business outcomes for brands and advertisers.
Smartly is the only company in the industry recognized as a Leader in The Forrester Wave: Creative Advertising Technologies with PwC validating the results it delivers for brands. We manage creative and media for 700+ brands worldwide and $6B in ad spend across the largest media platforms, including Facebook, Google, Instagram, Pinterest, Snap, and TikTok. Our end-to-end technology, unmatched access to media platforms and exceptional customer service help Fortune 500 brands to reach and engage consumers and learn what performs best.Smartly is a multinational and diverse team of 750+ Smartlies from 60+ nationalities, working in 13 countries. Together, we want to create and maintain an inclusive environment where everyone feels respected and heard. Our Diversity, Equity & Inclusion approach is at the heart of it.
Visit Smartly to learn more.
The processing of your information is described in our Candidate Privacy Notice.
Ready to apply?
Apply to SmartlyProcess Operations & Productivity Manager
This role focuses on improving how our Customer Success team operates at scale. You will design and implement the systems, workflows, and tools that help CSMs manage renewals, drive expansion, and maintain strong customer health. Your work will directly impact revenue retention, team productivity, and the overall customer experience.
You’ll partner closely with Customer Success, Sales, Product, and RevOps to simplify how work gets done and ensure our operating model supports growth.
What You Will Do
- Design and standardize the Customer Success operating model across segments, including renewal management, expansion workflows, churn mitigation, and account planning
- Audit and improve day-to-day CSM workflows, especially across customer interactions and cross-functional handoffs
- Build clear playbooks and deliver training to embed consistent ways of working across the Customer Success team
- Develop and implement automation and AI-driven solutions, including health scoring, renewal risk signals, workflow triggers, and account insights
- Define and operationalize productivity and capacity models, including revenue benchmarks and workload distribution across CSM portfolios
- Identify productivity gaps and rebalance portfolios to improve efficiency and managed revenue capacity
- Partner on hiring and onboarding Associate CSMs, building structured training programs and enablement materials
- Establish reporting frameworks to track managed revenue, retention, expansion pipeline, portfolio health, and productivity metrics
- Collaborate with Product, Sales, RevOps, and Support to improve handoffs, escalation processes, and churn-risk management
- Lead adoption of new processes and tools through training, documentation, and continuous improvement efforts
What We Are Looking For
- Strong experience in Customer Success, RevOps, Strategy & Operations, or Operational Excellence
- Experience improving or scaling post-sales teams in a SaaS environment
- Proven ability to design processes and implement operational improvements that drive measurable outcomes
- Experience applying automation or AI to business workflows
- Strong systems thinking and ability to translate complexity into clear, scalable processes
- Experience building reporting frameworks and defining productivity metrics
- Strong analytical skills with the ability to interpret data and drive decisions
- Ability to influence stakeholders across teams without direct authority
- Experience designing and delivering onboarding or training programs
- Clear and effective communication skills, both written and verbal
- Strong project management skills and ability to drive initiatives from idea to execution
- High ownership and attention to detail
What We Offer You
Five weeks paid time off (PTO), 11 company paid holidays, unlimited sick days
Generous healthcare packages & mental health benefits
401K plus matching & equity grants for all new Smartlies
Wellness benefit & learning reimbursement opportunities
Volunteer time off days & company donation matching opportunities
And so much more…
Smartly is committed to being the best place to work for growth-minded individuals to thrive - explore more in our Culture Handbook!
#LI-HYBRID
About Smartly
Smartly is the AI-powered advertising technology company transforming ad experiences for brands and their consumers. Our comprehensive advertising platform seamlessly integrates the capabilities of media, creative, and intelligence to power more than 800 billion impressions and generate more than 300 billion creatives annually, delivering tangible business outcomes for brands and advertisers.
Smartly is the only company in the industry recognized as a Leader in The Forrester Wave: Creative Advertising Technologies with PwC validating the results it delivers for brands. We manage creative and media for 700+ brands worldwide and $6B in ad spend across the largest media platforms, including Facebook, Google, Instagram, Pinterest, Snap, and TikTok. Our end-to-end technology, unmatched access to media platforms and exceptional customer service help Fortune 500 brands to reach and engage consumers and learn what performs best.Smartly is a multinational and diverse team of 750+ Smartlies from 60+ nationalities, working in 13 countries. Together, we want to create and maintain an inclusive environment where everyone feels respected and heard. Our Diversity, Equity & Inclusion approach is at the heart of it.
Visit Smartly to learn more.
The processing of your information is described in our Candidate Privacy Notice.
Ready to apply?
Apply to SmartlyWe’re looking for an Account Manager, Scale to maintain day-to-day contact with our existing customers at scale to help them realize the value of our products and services and establish long term partnerships with Hootsuite by exploring and qualifying future growth opportunities. In this role, you will leverage your commercial skillset to successfully manage a high volume of customer renewals, while cultivating upsell, cross sell and expansion opportunities for both Hootsuite and Partner products in your book of business. As part of the Scaled Account Management team you will collaborate cross-functionally to provide customer value in all stages of the sales cycle. This is a hybrid role and is open to applicants located within commuting distance of our Mexico City, Mexico office. In this role, you will report to the Manager, Sales & Customer Expansion, LATAM.
WHAT YOU’LL DO:
- Maintain low-touch day-to-day contact with customers for our pooled accounts at scale; providing timely answers to questions and focus on driving customer health and experience.
- Develop rapport with customers by proactively providing insightful market information and solutions that showcase maximum benefits from Hootsuite products.
- Drive renewals, upsells, and expansion in your low ARR accounts by focusing on customer engagements at scale and educating customers on Hootsuite’s value proposition in our pooled motion.
- Provide weekly forecasts and maintain rolling forecasts including monitoring and reporting account data health.
- Consistently contribute to generating team pipeline of upsell /product add-ons upon contract renewal or during service period to meet or exceed expansion targets.
- Successfully manage the end-to-end renewal process required to hit or exceed team renewal targets/quotas, leveraging your product knowledge to efficiently meet customers needs.
- Demonstrate understanding of contract terms and processes in order to maximize contract value and efficiency as well as ensure a seamless customer experience.
- Support the optimization of digital-first programmes for our pooled model by providing recommendations based on intimate knowledge of customer database
- Collaborate cross-functionally to provide customer value in all stages of the sales cycle
- Manage and report on customer engagement activities and results in order to assess trends using SFDC, Front App, Gainsight, Gong and others
- Share product and sales experience within the team in order to meet and exceed team targets
- Perform other related duties as assigned
WHAT YOU’LL NEED:
- Some relevant experience in sales or customer success, preferably as an Account Executive, Customer Success Associate, Customer Support Advocate, or Account Manager
- Fluent English and Spanish
- Proven success in monthly and quarterly sales forecasting
- Solid business acumen and tech-savvy with a strong ability to focus on customer business value, ROI, and customer solutions.
- Strong ability to articulate product features in an easy to understand language to inspire sales, build trust and establish long-term relationships
- Experience in creating sales strategies inclusive of 3rd party solutions.
- Strong communication and presentation skills via various platforms, including by phone, video, and email.
- Commitment to Results: Consistently achieves results, demonstrating high performance and challenging self and others to deliver results.
- Customer Focus: Demonstrates a desire to proactively help and serve internal/external customers to meet their needs.
- Negotiation: Successfully obtains commitment to a solution or idea, while maintaining integrity and relationships.
- Perseverance: Pursues everything with energy, drive, and a need to finish - doesn’t give up.
- Collaboration and Teamwork: Works with others to deliver results, meaningfully contributing to the team and prioritizing group needs over individual needs.
- Interpersonal Savvy: Relates openly and comfortably with diverse groups of people.
WHO YOU ARE:
- Solution seeker. You’re focused on tackling new challenges, solving problems, and moving the business forward—and you don’t wait to be asked.
- Lifelong learner. You have a growth mindset – you’re here to learn, experiment, seek, apply, and provide feedback, share what works with your team, and move on from what doesn’t.
- Resilient adapter. In the face of change and challenges, you bring a thoughtful, calm approach, and a focus on finding the new opportunity.
- Intentional collaborator. You build positive working relationships across the business, bringing people together to foster new opportunities and to facilitate the efficient flow of information.
- Critical challenger. You have the trust in your team to ask difficult questions in order to get to the best end result.
- Active communicator. You listen actively and communicate ideas and information clearly, inclusively, and proactively.
- Integrated thinker. You look beyond your role and responsibilities to understand how your team’s work drives broader organizational goals.
- Accountable owner. You take pride in the work you’re responsible for with a mindset of ultimate accountability and reliability for the outcomes.
- Bar-raiser. You step up to help your team grow and succeed, even when that means going beyond what might be expected.
In all we do, our six guiding principles light the way:
Step Up: Show the world what it looks like to live and work by these guiding principles. #StepUp
One Team: Make Hootsuite a place where everyone feels safe, welcome, valued, and empowered to do their best work without compromising who they are. #OneTeam #FreeToBeMe
Customer Obsessed: Focus relentlessly on helping our customers succeed. #CustomerObsessed
Go Fast, Be Agile: Widen our competitive advantage by committing to speed and simplicity over perfection and complexity. #GoFastBeAgile
Play to Win: Commit to building an incredible, profitable company for our customers, our employees, and our stakeholders. #PlayToWin #NoExcuses
Neighbours & Allies: Give back to our communities and be an ally. #SocialForGood #Allies
Accommodations will be provided as requested by candidates taking part in all aspects of the selection process.
This posting is for a current vacancy for which we are actively hiring.
#LI-IA1 #LI-Hybrid
Use of AI in Hiring
Hootsuite uses artificial intelligence (AI) to support our recruitment process. These tools may assist with screening and assessing applicants and / or summarizing interview feedback. All final hiring decisions are made by human decision-makers who use their professional judgement to review and evaluate relevant candidate information in addition to AI outputs. For more information about how we use AI and your rights, please see our Careers Privacy Policy.
Ready to apply?
Apply to Hootsuite
Enterprise Customer Support Advocate (Talkwalker)
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We’re looking for Enterprise Customer Advocate to help us assist our highest valued Enterprise customer accounts with prompt, friendly and accurate help through any medium or channel. In this role, you’ll support the customer onboarding process and report trends and patterns related to Support escalation workflows. You’ll communicate with our global Enterprise customers in an efficient, professional and engaging manner.
This role is dedicated Talkwalker role, hybrid role and is open to applicants located within Mexico City, Mexico and Vancouver, Canada. In this role, you will report to the Senior Manager, Customer Support.
**Por favour asegúrese de que su currículum y su solicitud estén en inglés.**
WHAT YOU’LL DO:
- Provide subject matter expertise, within an accelerated SLA to Hootsuite’s highest-valued customer accounts - Enterprise Standard, Premier, Strategic, including all 3rd party Partner Support programs [Digital Services Partner (DSP) and Independent Software Vendors (ISV)]
- Embrace a customer first mindset to address and resolve customer questions, issues, and concerns
- Efficiently troubleshoot reported issues or queries in detail to diagnose and differentiate between product and non-product issues in order to provide accurate, valid and complete information to our customers.
- Help identify and report patterns, trends, or wide spread issues impacting Hootsuite products and services following all applicable Support escalation workflows
- Perform and complete customer account related work pertaining to the implementation, configuration, or onboarding of large Enterprise customers as required (varies by scale and complexity)
- Identify opportunities for cross/up-sell and connect clients with their CAM/CSM for discussion on the best overall solution for them to maximize the value of Hootsuite
- Communicate in an engaging, helpful and professional tone across all channels including email (tickets), chat and phones.
- Collaborate closely with Customer & Expansion team colleagues to prioritize the customer experience and streamline resolution of any client concerns.
WHAT YOU’LL NEED:
- Up to 2 years in a product or customer technical support role.
- Excellent interpersonal, verbal, and written communication skills.
- Ability to multitask, attention to detail and time management are essential.
- Knowledge of ticketing platforms i.e. Salesforce and Jira is a plus.
- Experience in a multi-channel environment (Phone/Chat/Email).
- Deep understanding of Hootsuite’s features, functionality and how to troubleshoot problems in our suite of products.
- Strong work ethic to handle multiple requests with exceptional follow-through
- Excellent knowledge and passion for social environments [Facebook, Instagram, Twitter, LinkedIn, TikTok etc].
- Resilience, Tolerance for Change/Ambiguity: Can effectively cope with change, finding ways to advance work and projects.
WHO YOU ARE:
- Solution seeker. You’re focused on tackling new challenges, solving problems, and moving the business forward—and you don’t wait to be asked.
- Lifelong learner. You have a growth mindset – you’re here to learn, experiment, seek, apply, and provide feedback, share what works with your team, and move on from what doesn’t.
- Resilient adapter. In the face of change and challenges, you bring a thoughtful, calm approach, and a focus on finding the new opportunity.
- Intentional collaborator. You build positive working relationships across the business, bringing people together to foster new opportunities and to facilitate the efficient flow of information.
- Critical challenger. You have the trust in your team to ask difficult questions in order to get to the best end result.
- Active communicator. You listen actively and communicate ideas and information clearly, inclusively, and proactively.
- Integrated thinker. You look beyond your role and responsibilities to understand how your team’s work drives broader organizational goals.
- Accountable owner. You take pride in the work you’re responsible for with a mindset of ultimate accountability and reliability for the outcomes.
- Bar-raiser. You step up to help your team grow and succeed, even when that means going beyond what might be expected.
In all we do, our six guiding principles light the way:
Step Up: Dare to go beyond the expected to achieve greatness. #StepUp
One Team: Make Hootsuite a place we soar together by respecting each other's individuality, building trust, and showing up for the team. #OneTeam #FreeToBeMe
Customer Obsessed: Focus relentlessly on helping our customers succeed. #CustomerObsessed
Go Fast, Be Agile: Widen our competitive advantage by committing to speed and simplicity over perfection and complexity. #GoFastBeAgile
Play to Win: Commit to building an incredible, profitable company for our customers, our employees, and our stakeholders. #PlayToWin #NoExcuses
Neighbours & Allies: Give back to our communities and be an ally. #SocialForGood #Allies
Accommodations will be provided as requested by candidates taking part in all aspects of the selection process.
This posting is for a current vacancy for which we are actively hiring.
#LI-AD #LI-Hybrid
Use of AI in Hiring
Hootsuite uses artificial intelligence (AI) to support our recruitment process. These tools may assist with screening and assessing applicants and / or summarizing interview feedback. All final hiring decisions are made by human decision-makers who use their professional judgement to review and evaluate relevant candidate information in addition to AI outputs. For more information about how we use AI and your rights, please see our Careers Privacy Policy.
Ready to apply?
Apply to Hootsuite
Associate Manager, Sales Compliance
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About the Team
The Sales Compliance team is responsible for designing and ensuring effective Sales Compliance and Controls across DoorDash’s sales organization. The Sales Compliance team is part of the larger Sales Strategy & Operations team, which accelerates productivity and develops go-to-market strategies and processes to support our sales organization. This group builds the engine and foundation for DoorDash to achieve the best selection for our platform and grow revenues across all business lines.
About the Role
We are seeking an Associate Manager, Sales Compliance to draw actionable insights from large financial data sets, drive order-to-cash process improvements, and lead cross-functional compliance projects. You will understand the internal processes that drive data inputs and quality, enabling you to root cause compliance, reporting, contract, and system issues. You will drive initiatives with a high level of quality with minimal guidance. You will diagnose and define net new projects or business needs for the team. You will perform walkthroughs and identify gaps within processes as well as problem solve. You will help improve processes via automation and efficiencies. You will also work directly with our sales team to understand and remediate compliance issues.
You will report to the Senior Manager, Sales Controls on our Sales Compliance team in our Merchant Sales Operations organization. We expect this role to be hybrid, with some time in-office and some remote.
You’re excited about this opportunity because you will…
- Work cross-functionally with analytics, sales, product, accounting, audit, finance and legal teams
- Develop and scale process improvements
- Create actionable insights for larger sets of data
- Get to the lowest level of details to deeply understand DoorDash’s products and systems
- Help eliminate DoorDash’s third-party risk from a legal and financial perspective
- Directly impact DoorDash’s ability to recognize revenue and audit internal controls
- Be tasked with reconciling numerous lines of revenue data to contracts in various Doordash systems
- Use various methods, including excel queries and researching various databases
- Be comfortable analyzing the results of the reconciliation, identifying trends and researching reasons for outliers
- Present results in a timely manner to key stakeholders and make recommendations for improvements
We’re excited about you because…
- You have 3+ years relevant experience as a senior auditor, senior financial analyst, data analyst, or similar field
- You have a college degree in Accounting, Finance, or a related field
- You’re fluent in English
- You have experience in process improvement and optimization
- You are highly proficient in Microsoft Excel (pivot tables, vlookups)
- You can move quickly and desire to own projects from day one
- You pay attention to detail
- You have the ability to document processes clearly and concisely.
- You have time management and organizational skills
- You are a strong communicator with the ability to interact and build trust across all levels of the business
- You can work on significant and unique issues requiring analysis of situations or data
- You have the ability to exercise independent judgment in methods, techniques and evaluation criteria for obtaining results.
About DoorDash
At DoorDash, our mission to empower local economies shapes how our team members move quickly, learn, and reiterate in order to make impactful decisions that display empathy for our range of users—from Dashers to merchant partners to consumers. We are a technology and logistics company that started by enabling door-to-door delivery, and we are looking for team members who can help us go from a company that is known as the place you order food to a company that people turn to for any and all goods.
DoorDash is growing rapidly and changing constantly, which gives our team members the opportunity to share their unique perspectives, solve new challenges, and own their careers. We're committed to supporting employees’ happiness, healthiness, and overall well-being by providing comprehensive benefits and perks.
Our Commitment to Diversity and Inclusion
We’re committed to growing and empowering a more inclusive community within our company, industry, and cities. That’s why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.
If you need any accommodations, please inform your recruiting contact upon initial connection.
We use Covey as part of our hiring and/or promotional process for jobs in certain locations.
The Covey tool has been reviewed by an independent auditor. Results of the audit may be viewed here: https://getcovey.com/nyc-local-law-144
To request a reasonable accommodation under applicable law or alternate selection process, please inform your recruiting contact upon initial connection.
Ready to apply?
Apply to DoorDash Mexico
Associate, Promo Operations
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About the Team
Our Ads & Promotions Operations team operates at the intersection of e-commerce, marketing, and advertising. We ensure our promotional and advertising campaigns deliver high-quality experiences for consumers and merchants while driving performance for advertisers. In this role, you will be directly responsible for managing our promotional & advertising campaigns across our restaurant business by working cross functionally with our sales, product and engineering teams..
About the Role
As a promo operations associate, you will support the integrity and scalability of DoorDash’s advertising programs by building full-serve promotions, assisting during the QA process and monitoring live campaigns to ensure they reach our customers’ and merchants’ expectations.
In this role, you will…
- Own rapid-turn promo campaigns for enterprise and midmarket restaurants
- Partner cross-functionally with our account teams across our restaurant business to ensure campaigns are executed flawlessly
- Navigate a bifurcated campaign management system as we adopt a brand new Ads Manager flow while continuing to incorporate features from our internal legacy software
- Leverage SQL to extract, manipulate, and analyze large datasets to support campaign performance tracking and operational decision-making
- Assist with data entry projects to drive our migration and adoption of Ads Manager
- Work with product and engineering, using data and operational feedback to drive product improvements which directly improve campaign accuracy, efficiency, and the launch new features
- Use new AI-supported tools to create process improvements to drive more efficient workflows with cross-functional teams
You’re excited about this opportunity because you will…
- Operate- You’re not afraid to dig deep into the technical and operational details, troubleshoot issues, and become an expert in new tools and workflows as the company continues to innovate and grow.
- Build- You enjoy building & maintaining processes that improve accuracy, efficiency, and scalability for campaign operations.
- Analyze- You’re comfortable translating complex data into clear, actionable recommendations that improve campaign accuracy, efficiency, and overall business impact.
- Partner- You thrive in cross-functional environments and can collaborate effectively with Sales, Product, Engineering and Marketing teams.
- Manage- You can balance multiple workstreams simultaneously, utilize cutting edge AI-driven tooling, maintain strong organization, and deliver clear and actionable insights.
We’re excited about you because…
- You have 2+ years of experience in scaled ad operations, digital advertising, data entry, or data audit; high growth startup experience preferred.
- You have excellent communication skills, can manage effectively in a matrixed environment and can move quickly to balance and reprioritize campaigns based on changing information.
- You have 2+ years of experience with writing SQL queries, diagnosing data and creating dashboard cross functional partners will utilize
- You are extremely organized and detail-oriented, with the ability to manage high volume in a fast-paced environment while maintaining our best in class quality expectations.
- You have a strong ability to work autonomously to troubleshoot issues, communicate to cross-functional stakeholders, escalate when required, and drive campaign issues to full resolution.
- You’re a self-starter who thrives in changing environments and is eager to expand your skill set.
Nice to haves
- You have experience editing SQL queries
- You have design experience with industry leading tools such as Figma and Photoshop
- You have experience driving product improvements with product, engineering, and other cross-functional teams
- You have utilized AI tools in the past like Claude, ChatGPT or Gemini to improve and enhance your workflows
- You have experience pulling reports from Salesforce, Sigma, Tableau, or another data
Notice to Applicants for Jobs Located in NYC or Remote Jobs Associated With Office in NYC Only
We use Covey as part of our hiring and/or promotional process for jobs in NYC and certain features may qualify it as an AEDT in NYC. As part of the hiring and/or promotion process, we provide Covey with job requirements and candidate submitted applications. We began using Covey Scout for Inbound from August 21, 2023, through December 21, 2023, and resumed using Covey Scout for Inbound again on June 29, 2024.
The Covey tool has been reviewed by an independent auditor. Results of the audit may be viewed here: Covey
About DoorDash
At DoorDash, our mission to empower local economies shapes how our team members move quickly, learn, and reiterate in order to make impactful decisions that display empathy for our range of users—from Dashers to merchant partners to consumers. We are a technology and logistics company that started by enabling door-to-door delivery, and we are looking for team members who can help us go from a company that is known as the place you order food to a company that people turn to for any and all goods.
DoorDash is growing rapidly and changing constantly, which gives our team members the opportunity to share their unique perspectives, solve new challenges, and own their careers. We're committed to supporting employees’ happiness, healthiness, and overall well-being by providing comprehensive benefits and perks.
Our Commitment to Diversity and Inclusion
We’re committed to growing and empowering a more inclusive community within our company, industry, and cities. That’s why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.
If you need any accommodations, please inform your recruiting contact upon initial connection.
We use Covey as part of our hiring and/or promotional process for jobs in certain locations.
The Covey tool has been reviewed by an independent auditor. Results of the audit may be viewed here: https://getcovey.com/nyc-local-law-144
To request a reasonable accommodation under applicable law or alternate selection process, please inform your recruiting contact upon initial connection.
Ready to apply?
Apply to DoorDash Mexico
Operations Specialist, Autonomy Tech Support, Labs
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About the Team
DoorDash Labs is a team within DoorDash building autonomous delivery robots and other autonomy solutions from the ground up for DoorDash's core delivery platform. If you have a passion for applying robotics solutions to a service loved by millions of people, then we want to talk to you!
About the Role
As an Operations Specialist in Autonomy Tech Support at DoorDash Labs, you will ensure the successful daily operations of the robot fleet and guide communication between Operations and Engineering teams to track and resolve field operations issues. You will report into the Operations Manager, Autonomy Tech Support and you will be 100% in-office and will require early and late shifts and shifts including weekends.
You’re excited about this opportunity because you will…
- Be a primary contact for escalated software and hardware issues encountered during autonomy operations and testing
- Perform initial debugging and troubleshooting to capture important details to identify issue and implement resolution and mitigation steps
- Document new symptoms or failure modes that emerge in the field and work with engineering to determine appropriate mitigation steps
- Use trend analysis to report and triage anomalies, bugs and faults with necessary information to facilitate accurate Engineering investigation and resolution
- Create resolution steps documentation and maintain knowledge base
We’re excited about you because…
- Comfortable with Linux command line, GitHub, Jira, and Service software
- Experience debugging and troubleshooting complex technical problems
- Prior experience with autonomous vehicles and/or robotics
- Willing to work flexible hours including weekends
- You are genuinely curious about how things work (or why they don’t)
About DoorDash
At DoorDash, our mission to empower local economies shapes how our team members move quickly, learn, and reiterate in order to make impactful decisions that display empathy for our range of users—from Dashers to merchant partners to consumers. We are a technology and logistics company that started by enabling door-to-door delivery, and we are looking for team members who can help us go from a company that is known as the place you order food to a company that people turn to for any and all goods.
DoorDash is growing rapidly and changing constantly, which gives our team members the opportunity to share their unique perspectives, solve new challenges, and own their careers. We're committed to supporting employees’ happiness, healthiness, and overall well-being by providing comprehensive benefits and perks.
Our Commitment to Diversity and Inclusion
We’re committed to growing and empowering a more inclusive community within our company, industry, and cities. That’s why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.
If you need any accommodations, please inform your recruiting contact upon initial connection.
We use Covey as part of our hiring and/or promotional process for jobs in certain locations.
The Covey tool has been reviewed by an independent auditor. Results of the audit may be viewed here: https://getcovey.com/nyc-local-law-144
To request a reasonable accommodation under applicable law or alternate selection process, please inform your recruiting contact upon initial connection.
Ready to apply?
Apply to DoorDash Mexico
Premium Partner Experience Supervisor
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About the Team
Our Merchant Services team lies at the heart and soul of DoorDash, ensuring that we set all of our merchants up for success by providing a seamless onboarding, menu, and photo experience. As DoorDash grows both in scale and scope of offering, the strength of our merchant services engine must grow with it.
About the Role
As a Team Supervisor within Merchant Services, you will play a pivotal role in fostering team excellence and motivation. Your primary focus will be on people-centric leadership, encouraging your team members to strive for continuous improvement. Reporting to the Manager, the Team Supervisor takes ownership of team performance, facilitates coaching through regular 1:1 sessions, and actively collaborates with cross-functional partners to enhance processes, resolve issues, and drive a superior experience for our stakeholders.
You’re excited about this opportunity because you will…
- Conduct weekly 1:1 sessions with direct reports and monthly skip-level meetings to foster strong team relationships and individual growth.
- Drive change management initiatives to ensure smooth transitions downstream and within your team.
- Manage and align team performance with OKRs and departmental goals, driving a results-oriented approach.
- Lead efforts to improve and scale daily operations, making operations more efficient and effective.
- Oversee and run pilot projects within your team to test and implement new strategies.
- Collaborate closely with cross-functional teams, enhancing partnerships and achieving collective goals.
- Play an instrumental role in shaping and executing team strategies that align with organizational objectives.
- Provide input and contribute to the development of team strategies to drive success.
- Participate in and support organization-wide initiatives aimed at achieving overarching goals.
- Collaborate on cross-functional (XFN) projects and initiatives to promote synergy across the organization.
We’re excited about you because…
- You leverage a proactive approach to Merchant onboarding success by anticipating issues, strategizing on solutions, and recommending specific actions to your cross-functional partners to ensure a defect-free onboarding
- You have demonstrated a commitment to building strong team cultures where making room at the table is paramount.
- You enjoy diagnosing issues and developing creative approaches to solving challenges.
- You thrive in a fast-paced, demanding environment.
- You are detail-oriented and organized - you are able to organize content in a way that is easily digestible by a wide variety of audiences.
- You are good at prioritizing competing priorities and delegating work to your team members.
- A minimum of 3 years of people management or supervisor experience, demonstrating effective leadership.
- Over 5 years of experience in operations, customer service, or other relevant fields.
- Proficiency in using Google Suite or similar software, including data creation and management in Google Sheets.
- Experience with SQL or similar query languages to search internal databases.
- Proven track record of supporting teams in setting and achieving targets.
- Prior experience supporting direct reports with career growth and performance.
- Proficiency in Salesforce and Google Sheets with a strong understanding of data analytics.
Notice to Applicants for Jobs Located in NYC or Remote Jobs Associated With Office in NYC Only
We use Covey as part of our hiring and/or promotional process for jobs in NYC and certain features may qualify it as an AEDT in NYC. As part of the hiring and/or promotion process, we provide Covey with job requirements and candidate submitted applications. We began using Covey Scout for Inbound from August 21, 2023, through December 21, 2023, and resumed using Covey Scout for Inbound again on June 29, 2024.
The Covey tool has been reviewed by an independent auditor. Results of the audit may be viewed here: Covey
About DoorDash
At DoorDash, our mission to empower local economies shapes how our team members move quickly, learn, and reiterate in order to make impactful decisions that display empathy for our range of users—from Dashers to merchant partners to consumers. We are a technology and logistics company that started by enabling door-to-door delivery, and we are looking for team members who can help us go from a company that is known as the place you order food to a company that people turn to for any and all goods.
DoorDash is growing rapidly and changing constantly, which gives our team members the opportunity to share their unique perspectives, solve new challenges, and own their careers. We're committed to supporting employees’ happiness, healthiness, and overall well-being by providing comprehensive benefits and perks.
Our Commitment to Diversity and Inclusion
We’re committed to growing and empowering a more inclusive community within our company, industry, and cities. That’s why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.
If you need any accommodations, please inform your recruiting contact upon initial connection.
We use Covey as part of our hiring and/or promotional process for jobs in certain locations.
The Covey tool has been reviewed by an independent auditor. Results of the audit may be viewed here: https://getcovey.com/nyc-local-law-144
To request a reasonable accommodation under applicable law or alternate selection process, please inform your recruiting contact upon initial connection.
Ready to apply?
Apply to DoorDash Mexico
Senior Accounts Payable Analyst (Direct)
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About the Team
It's an exciting time to join our fast-growing Accounting team in Mexico with ample development opportunities. We're looking for a Senior Accounts Payable Analyst who is excited to learn and scale with us.
About the Role
You will support all aspects of Accounts Payable including processing invoices and promptly assisting vendors and partners with their billing inquiries. You will report to the Accounts Payable Manager. You will work closely with the Mexico and US Accounts Payable team, as well as cross-functional teams and vendors across global markets. You will work remotely in Mexico.
Please submit your resume in English.
You’re excited about this opportunity because you will work on…
- BPO Team Coordination:
- Oversee daily operations of the BPO team, ensuring invoice processing and related activities are completed accurately, on time, and in compliance with internal policies.
- Conduct weekly review meetings, monitor performance metrics, and provide ongoing training and guidance to strengthen operational excellence.
- Invoice and Vendor Oversight:
- Review and approve invoices, vendor statements, and exception cases (Tier 2 escalation) to ensure completeness and compliance.
- Partner with cross-functional teams and vendors to resolve discrepancies and maintain strong supplier relationships.
- Audit and Quality Control:
- Perform regular audits of invoices processed by the BPO team to identify and address errors, gaps, or process inefficiencies.
- Implement corrective actions and share best practices to maintain data integrity and reporting accuracy.
- Process Improvement and Standardization:
- Develop, refine, and document Standard Operating Procedures (SOPs) to standardize AP processes across regions.
- Collaborate with stakeholders to identify opportunities for continuous improvement and operational consistency.
- Automation and System Enhancement:
- Proactively learn and support the development of automation tools to scale AP systems and improve process efficiency.
- Work with IT and systems teams to enhance NetSuite, and related tools, ensuring optimal performance and user experience.
- Training and Knowledge Sharing:
- Deliver internal training sessions to the BPO team and other AP stakeholders on systems, tools (including and NetSuite), and best practices.
- Create resources and documentation to promote operational alignment and upskilling.
- Operational Support and Month-End Activities:
- Contribute to ad hoc projects and month-end close tasks to support accurate financial reporting.
- Review and manage Jira tickets, ensuring timely resolution and communication of updates.
We’re excited about you because…
- Written and verbal proficiency in English
- A proactive, detail-oriented professional with strong analytical and problem-solving skills.
- Experience managing outsourced (BPO) operations or high-volume AP functions.
- Eagerness to learn and apply automation and process optimization techniques.
- Excellent communication skills and the ability to collaborate effectively across global teams.
- Proficiency in NetSuite or similar ERP is highly preferred.
Notice to Applicants for Jobs Located in NYC or Remote Jobs Associated With Office in NYC Only
We use Covey as part of our hiring and/or promotional process for jobs in NYC and certain features may qualify it as an AEDT in NYC. As part of the hiring and/or promotion process, we provide Covey with job requirements and candidate submitted applications. We began using Covey Scout for Inbound from August 21, 2023, through December 21, 2023, and resumed using Covey Scout for Inbound again on June 29, 2024.
The Covey tool has been reviewed by an independent auditor. Results of the audit may be viewed here: Covey
About DoorDash
At DoorDash, our mission to empower local economies shapes how our team members move quickly, learn, and reiterate in order to make impactful decisions that display empathy for our range of users—from Dashers to merchant partners to consumers. We are a technology and logistics company that started by enabling door-to-door delivery, and we are looking for team members who can help us go from a company that is known as the place you order food to a company that people turn to for any and all goods.
DoorDash is growing rapidly and changing constantly, which gives our team members the opportunity to share their unique perspectives, solve new challenges, and own their careers. We're committed to supporting employees’ happiness, healthiness, and overall well-being by providing comprehensive benefits and perks.
Our Commitment to Diversity and Inclusion
We’re committed to growing and empowering a more inclusive community within our company, industry, and cities. That’s why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.
If you need any accommodations, please inform your recruiting contact upon initial connection.
We use Covey as part of our hiring and/or promotional process for jobs in certain locations.
The Covey tool has been reviewed by an independent auditor. Results of the audit may be viewed here: https://getcovey.com/nyc-local-law-144
To request a reasonable accommodation under applicable law or alternate selection process, please inform your recruiting contact upon initial connection.
Ready to apply?
Apply to DoorDash Mexico
Senior Analyst, Sales Analytics
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About the Team
The Sales Analytics team at DoorDash is responsible for getting the right information and insights out to drive our business goals. As DoorDash grows both in scale and breadth of offering, the strength of our sales engine and organizational structure must grow with it.
About the Role
You will be focused on partnering with our sales & strategy teams, who help solve pain points for small business (SMB) merchants on the Doordash platform through various methods such as new product adoption. You will lead analyses to guide our sales team with data-driven insights to unlock growth opportunities within their accounts. This cross-functional role will partner with sales, operations, product, and strategy teams.
You will report into a Senior Manager on our Sales Analytics team, which is part of our Sales Operations organization.
You’re excited about this opportunity because you will…
- Strategize – Devise and execute initiatives against the overall sales org strategy for “winning the merchant” while managing stakeholders across multiple lines of business
- Experiment – Use data-driven decision-making and sound business judgment to run sales tests and lead market intelligence efforts
- Optimize – Build the best merchant acquisition engine so DoorDash continues to offer the highest quality selection for its customers
- Analyze – Build models to evaluate the economics, value, and opportunity costs of strategic initiatives to improve sales performance
- Influence – Manage cross-functional projects with our sales, partner management, operations, product, engineering, business operations and BD teams to improve the merchant experience and achieve targets
We’re excited about you because…
- You have 2+ years of experience in Analytics, Consulting, or Strategy
- You have a bachelors degree or higher
- You are highly technical with advanced SQL, basic Python/R, and data modeling experience.
- You are an excellent analytical thinker who can deliver actionable recommendations out of complex datasets; Salesforce experience strongly preferred
- You have a proven track record of leading cross-functional initiatives, hitting goals by tracking OKRs, and succeeding in a complex and fast moving environment
- You’ll want to dive into and participate in company wide training programs (WeDash, etc.)
- You map complex operational workflows, diagnose data gaps, and architect AI-driven solutions end-to-end—from process discovery through prototype to production deployment. You build in AI tooling (e.g., Claude, ChatGPT, etc.) and ship real automation that eliminates manual work, closes visibility gaps, and accelerates decision-making across the business. You think in systems, not features. You treat every broken process as a build opportunity and every data gap as a use case waiting to be deployed. This is not an AI-curious role; this is an AI-native operating environment where you are expected to build, test, and iterate continuously.
Notice to Applicants for Jobs Located in NYC or Remote Jobs Associated With Office in NYC Only
We use Covey as part of our hiring and/or promotional process for jobs in NYC and certain features may qualify it as an AEDT in NYC. As part of the hiring and/or promotion process, we provide Covey with job requirements and candidate submitted applications. We began using Covey Scout for Inbound from August 21, 2023, through December 21, 2023, and resumed using Covey Scout for Inbound again on June 29, 2024.
The Covey tool has been reviewed by an independent auditor. Results of the audit may be viewed here: Covey
About DoorDash
At DoorDash, our mission to empower local economies shapes how our team members move quickly, learn, and reiterate in order to make impactful decisions that display empathy for our range of users—from Dashers to merchant partners to consumers. We are a technology and logistics company that started by enabling door-to-door delivery, and we are looking for team members who can help us go from a company that is known as the place you order food to a company that people turn to for any and all goods.
DoorDash is growing rapidly and changing constantly, which gives our team members the opportunity to share their unique perspectives, solve new challenges, and own their careers. We're committed to supporting employees’ happiness, healthiness, and overall well-being by providing comprehensive benefits and perks.
Our Commitment to Diversity and Inclusion
We’re committed to growing and empowering a more inclusive community within our company, industry, and cities. That’s why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.
If you need any accommodations, please inform your recruiting contact upon initial connection.
We use Covey as part of our hiring and/or promotional process for jobs in certain locations.
The Covey tool has been reviewed by an independent auditor. Results of the audit may be viewed here: https://getcovey.com/nyc-local-law-144
To request a reasonable accommodation under applicable law or alternate selection process, please inform your recruiting contact upon initial connection.
Ready to apply?
Apply to DoorDash Mexico
Senior Associate, Campaign Operations
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About the Team
The DoorDash Campaign Operations team’s mission is to efficiently deliver high quality, relevant communications that meet the needs of our audiences, globally. To accomplish this mission, we’re building a team of technical CRM experts who build, QA, and launch marketing campaigns designed by our Lifecycle Marketing partners. This team is goaled on high quality campaign delivery and operational efficiency so that each campaign reaches the correct audience on-time with excellent craft.
About the Role
As the Senior Associate, Campaign Operations, you will be responsible for building, testing and launching Retention Marketing campaigns designed by our Lifecycle Marketing partners. You will partner closely with the Lifecycle Marketing team and Project Managers to ensure each campaign has completed all required steps prior to launch, and is delivered on time to the end-consumer, with high quality and excellent craft. You will be responsible for the high quality campaign delivery rate and production efficiency of each campaign launch. This role will report to the Campaign Ops Manager who sits in Mexico City.
You’re excited about this opportunity because you will…
- Campaign QA & Execution: Build, test, and launch retention marketing campaigns across email, push notifications, in-app messaging, and other channels using Braze and in-house tools. Includes owning the QA review process, collaborating with designers and copywriters, building target audience segments and capturing feedback from multiple stakeholders.
- Cross-functional Collaboration: Partner with teams such as Lifecycle Marketing, Martech, Data Science, Product, Engineering, and Design to align on campaign goals, audience segmentation, and creative execution.
- Performance Analysis: Monitor and analyze campaign performance, providing insights and recommendations to improve quality, craft and efficiency for future initiatives.
- Stakeholder Management: Act as the primary point of contact for Campaign Operations for your Lifecycle Marketing partners, ensuring alignment with company goals and priorities.
- Tool Expertise: Leverage Braze and other internal marketing platforms to implement sophisticated campaigns, including automation, dynamic content, and A/B testing.
We’re excited about you because you bring…
- Experience: 3-4+ years of experience in Retention Marketing, Email Marketing, or Lifecycle Marketing
- Technical Proficiency: Hands-on experience with Braze/Iterable or a similar ESP is required. Familiarity with other marketing automation tools is a plus.
- Operational Excellence: Strong attention to detail, organizational skills, and the ability to manage multiple projects simultaneously.
- Analytical Mindset: Ability to interpret data and analytics to inform decisions and optimize campaign development and quality.
- Collaborative Approach: Excellent interpersonal and communication skills to work effectively with cross-functional teams and stakeholders
Notice to Applicants for Jobs Located in NYC or Remote Jobs Associated With Office in NYC Only
We use Covey as part of our hiring and/or promotional process for jobs in NYC and certain features may qualify it as an AEDT in NYC. As part of the hiring and/or promotion process, we provide Covey with job requirements and candidate submitted applications. We began using Covey Scout for Inbound from August 21, 2023, through December 21, 2023, and resumed using Covey Scout for Inbound again on June 29, 2024.
The Covey tool has been reviewed by an independent auditor. Results of the audit may be viewed here: Covey
About DoorDash
At DoorDash, our mission to empower local economies shapes how our team members move quickly, learn, and reiterate in order to make impactful decisions that display empathy for our range of users—from Dashers to merchant partners to consumers. We are a technology and logistics company that started by enabling door-to-door delivery, and we are looking for team members who can help us go from a company that is known as the place you order food to a company that people turn to for any and all goods.
DoorDash is growing rapidly and changing constantly, which gives our team members the opportunity to share their unique perspectives, solve new challenges, and own their careers. We're committed to supporting employees’ happiness, healthiness, and overall well-being by providing comprehensive benefits and perks.
Our Commitment to Diversity and Inclusion
We’re committed to growing and empowering a more inclusive community within our company, industry, and cities. That’s why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.
If you need any accommodations, please inform your recruiting contact upon initial connection.
We use Covey as part of our hiring and/or promotional process for jobs in certain locations.
The Covey tool has been reviewed by an independent auditor. Results of the audit may be viewed here: https://getcovey.com/nyc-local-law-144
To request a reasonable accommodation under applicable law or alternate selection process, please inform your recruiting contact upon initial connection.
Ready to apply?
Apply to DoorDash Mexico
Senior Associate, Creative Strategy - Dasher
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About the Team
The Dasher Growth Marketing team is focused on building and nurturing our Dasher base by building a relationship with our couriers and providing them with an engaging and relevant cross-channel experience. The Dasher Growth Marketing team at DoorDash is growing rapidly and it is expected this person will be a leader on the team, help develop our marketing approach, and grow their career as the team expands.
About the Role
We’re looking for a talented and driven Senior Associate, Dasher Performance Marketing with strong experience in creative optimization for paid channels to support and scale a world-class Dasher acquisition program. This is a hands-on, Media Ops–grounded role focused on execution, creative performance analysis, and operational excellence.
You’ll have an immediate impact by owning creative performance analysis, reporting, and trafficking across our main paid media channels throughout the U.S., Canada, Australia, and New Zealand. You’ll manage a high-performing creative acquisition program with support from our U.S.-based team, solving complex problems and making strategic recommendations that directly drive Dasher growth.
Based in Mexico City (CDMX), you’ll be among the first marketing hires in our local office. You’ll also partner closely with platforms like Meta, TikTok, Google, and Snapchat to test new products, implement new creative strategies and unlock scalable growth opportunities.
You will report directly to our Manager, Dasher Performance Marketing (CDMX).
You’re excited about this opportunity because you will…
- Be part of the founding DoorDash team in our Mexico City office, helping shape how Media Ops and performance marketing operate locally.
- Own creative performance across paid channels (especially Paid Social) for Dasher acquisition, ensuring we hit performance targets while continuously improving creative effectiveness.
- Serve as the single-threaded owner of creative performance insights, translating data into clear, actionable recommendations for both media and creative teams.
- Measure a structured, hypothesis-driven creative experimentation roadmap—including:
- A/B and multivariate creative tests (concepts, hooks, formats, messaging, and CTAs)
- Creative-driven optimization and algorithm tests in partnership with media channel owners
- Translate creative performance data into production guidance by identifying winning patterns in messaging, visuals, angles, and formats, and turning those learnings into clear feedback for designers, agencies, and traffickers.
- Work day-to-day with media teams, creative agencies, platform partners, and traffickers to:
- Build and refine creative briefs grounded in performance insights
- Own creative trafficking, QA, naming conventions, and flighting for both always-on refreshes and specialized campaigns
- Quickly launch, iterate, and scale winning assets while maintaining clean test hygiene
- Build and maintain performance reporting and monitor key metrics such as CPA, CPC, CVR, CTR, flagging risks and opportunities early.
- Partner cross-functionally with creative, growth, analytics, and local teams to align on goals, share learnings, and feed creative insights back into broader strategy.
We’re excited about you because…
- You are proficient in English (written and spoken) and comfortable presenting performance results and recommendations to a variety of stakeholders.
- You have 4+ years of experience in performance marketing, paid media, or creative optimization roles, ideally focused on acquisition.
- You have direct, hands-on experience with:
- Paid Social media buying and optimization (Meta, TikTok, Snapchat, Pinterest, etc.)
- Creative testing and experimentation, either in-house or at an agency
- You are highly analytical about creative and comfortable working deeply in data:
- Very strong in Excel / Google Sheets
- Deep familiarity with performance metrics such as CPA, CPC, CVR, CTR
- Able to build structured analyses that explain why creative worked and what should happen next
- You are operationally strong and comfortable following and helping manage cross-functional workflows within a Media Ops environment.
- You have creative fluency—you can evaluate ad concepts, messaging, hooks, and formats and provide clear, actionable feedback, even if you’re not producing creative yourself.
- You enjoy collaborating with creative teams and agencies – you can speak both “data” and “creative,” and you’re skilled at turning numbers into simple, inspiring direction.
- Preferred: Experience with web & app tracking / attribution (e.g., MMPs, pixels, server-side tracking).
- Preferred: SQL knowledge (or a strong desire to learn) to dig into cohort, funnel, and LTV analyses.
- Preferred: Experience working on multi-sided marketplace businesses, understanding supply/demand dynamics and quality of acquired users/partners.
About DoorDash
At DoorDash, our mission to empower local economies shapes how our team members move quickly, learn, and reiterate in order to make impactful decisions that display empathy for our range of users—from Dashers to merchant partners to consumers. We are a technology and logistics company that started by enabling door-to-door delivery, and we are looking for team members who can help us go from a company that is known as the place you order food to a company that people turn to for any and all goods.
DoorDash is growing rapidly and changing constantly, which gives our team members the opportunity to share their unique perspectives, solve new challenges, and own their careers. We're committed to supporting employees’ happiness, healthiness, and overall well-being by providing comprehensive benefits and perks.
Our Commitment to Diversity and Inclusion
We’re committed to growing and empowering a more inclusive community within our company, industry, and cities. That’s why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.
If you need any accommodations, please inform your recruiting contact upon initial connection.
We use Covey as part of our hiring and/or promotional process for jobs in certain locations.
The Covey tool has been reviewed by an independent auditor. Results of the audit may be viewed here: https://getcovey.com/nyc-local-law-144
To request a reasonable accommodation under applicable law or alternate selection process, please inform your recruiting contact upon initial connection.
Ready to apply?
Apply to DoorDash Mexico
Sr. Account Specialist, Supervisor
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About the Team
Our Merchant Services team lies at the heart and soul of DoorDash, ensuring that we set all of our merchants up for success by providing a seamless onboarding, menu, and photo experience. As DoorDash grows both in scale and scope of offering, the strength of our merchant services engine must grow with it.
About the Role
As a Team Supervisor within Merchant Services, you will play a pivotal role in fostering team excellence and motivation. Your primary focus will be on people-centric leadership, encouraging your team members to strive for continuous improvement. Reporting to the Manager, the Team Supervisor takes ownership of team performance, facilitates coaching through regular 1:1 sessions, and actively collaborates with cross-functional partners to enhance processes, resolve issues, and drive a superior experience for our stakeholders.
You’re excited about this opportunity because you will…
- Conduct weekly 1:1 sessions with direct reports and monthly skip-level meetings to foster strong team relationships and individual growth.
- Drive change management initiatives to ensure smooth transitions downstream and within your team.
- Manage and align team performance with OKRs and departmental goals, driving a results-oriented approach.
- Lead efforts to improve and scale daily operations, making operations more efficient and effective.
- Oversee and run pilot projects within your team to test and implement new strategies.
- Collaborate closely with cross-functional teams, enhancing partnerships and achieving collective goals.
- Play an instrumental role in shaping and executing team strategies that align with organizational objectives.
- Provide input and contribute to the development of team strategies to drive success.
- Participate in and support organization-wide initiatives aimed at achieving overarching goals.
- Collaborate on cross-functional (XFN) projects and initiatives to promote synergy across the organization.
We’re excited about you because…
- You leverage a proactive approach to Merchant onboarding success by anticipating issues, strategizing on solutions, and recommending specific actions to your cross-functional partners to ensure a defect-free onboarding
- You have demonstrated a commitment to building strong team cultures where making room at the table is paramount.
- You enjoy diagnosing issues and developing creative approaches to solving challenges.
- You thrive in a fast-paced, demanding environment.
- You are detail-oriented and organized - you are able to organize content in a way that is easily digestible by a wide variety of audiences.
- You are good at prioritizing competing priorities and delegating work to your team members.
- A minimum of 3 years of people management or supervisor experience, demonstrating effective leadership.
- Over 5 years of experience in operations, customer service, or other relevant fields.
- Proficiency in using Google Suite or similar software, including data creation and management in Google Sheets.
- Experience with SQL or similar query languages to search internal databases.
- Proven track record of supporting teams in setting and achieving targets.
- Prior experience supporting direct reports with career growth and performance.
- Proficiency in Salesforce and Google Sheets with a strong understanding of data analytics.
Notice to Applicants for Jobs Located in NYC or Remote Jobs Associated With Office in NYC Only
We use Covey as part of our hiring and/or promotional process for jobs in NYC and certain features may qualify it as an AEDT in NYC. As part of the hiring and/or promotion process, we provide Covey with job requirements and candidate submitted applications. We began using Covey Scout for Inbound from August 21, 2023, through December 21, 2023, and resumed using Covey Scout for Inbound again on June 29, 2024.
The Covey tool has been reviewed by an independent auditor. Results of the audit may be viewed here: Covey
About DoorDash
At DoorDash, our mission to empower local economies shapes how our team members move quickly, learn, and reiterate in order to make impactful decisions that display empathy for our range of users—from Dashers to merchant partners to consumers. We are a technology and logistics company that started by enabling door-to-door delivery, and we are looking for team members who can help us go from a company that is known as the place you order food to a company that people turn to for any and all goods.
DoorDash is growing rapidly and changing constantly, which gives our team members the opportunity to share their unique perspectives, solve new challenges, and own their careers. We're committed to supporting employees’ happiness, healthiness, and overall well-being by providing comprehensive benefits and perks.
Our Commitment to Diversity and Inclusion
We’re committed to growing and empowering a more inclusive community within our company, industry, and cities. That’s why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.
If you need any accommodations, please inform your recruiting contact upon initial connection.
We use Covey as part of our hiring and/or promotional process for jobs in certain locations.
The Covey tool has been reviewed by an independent auditor. Results of the audit may be viewed here: https://getcovey.com/nyc-local-law-144
To request a reasonable accommodation under applicable law or alternate selection process, please inform your recruiting contact upon initial connection.
Ready to apply?
Apply to DoorDash Mexico
Supervisor – Strategic Merchant Experience
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About the Team
Our Merchant Services team lies at the heart and soul of DoorDash, ensuring that we set all of our merchants up for success by providing a seamless onboarding, menu, and photo experience. As DoorDash grows both in scale and scope of offering, the strength of our merchant services engine must grow with it.
About the Role
As a Team Supervisor within Merchant Services, you will play a pivotal role in fostering team excellence and motivation. Your primary focus will be on people-centric leadership, encouraging your team members to strive for continuous improvement. Reporting to the Manager, the Team Supervisor takes ownership of team performance, facilitates coaching through regular 1:1 sessions, and actively collaborates with cross-functional partners to enhance processes, resolve issues, and drive a superior experience for our stakeholders.
You’re excited about this opportunity because you will…
- Conduct weekly 1:1 sessions with direct reports and monthly skip-level meetings to foster strong team relationships and individual growth.
- Drive change management initiatives to ensure smooth transitions downstream and within your team.
- Manage and align team performance with OKRs and departmental goals, driving a results-oriented approach.
- Lead efforts to improve and scale daily operations, making operations more efficient and effective.
- Oversee and run pilot projects within your team to test and implement new strategies.
- Collaborate closely with cross-functional teams, enhancing partnerships and achieving collective goals.
- Play an instrumental role in shaping and executing team strategies that align with organizational objectives.
- Provide input and contribute to the development of team strategies to drive success.
- Participate in and support organization-wide initiatives aimed at achieving overarching goals.
- Collaborate on cross-functional (XFN) projects and initiatives to promote synergy across the organization.
We’re excited about you because…
- You leverage a proactive approach to Merchant onboarding success by anticipating issues, strategizing on solutions, and recommending specific actions to your cross-functional partners to ensure a defect-free onboarding
- You have demonstrated a commitment to building strong team cultures where making room at the table is paramount.
- You enjoy diagnosing issues and developing creative approaches to solving challenges.
- You thrive in a fast-paced, demanding environment.
- You are detail-oriented and organized - you are able to organize content in a way that is easily digestible by a wide variety of audiences.
- You are good at prioritizing competing priorities and delegating work to your team members.
- A minimum of 3 years of people management or supervisor experience, demonstrating effective leadership.
- Over 5 years of experience in operations, customer service, or other relevant fields.
- Proficiency in using Google Suite or similar software, including data creation and management in Google Sheets.
- Experience with SQL or similar query languages to search internal databases.
- Proven track record of supporting teams in setting and achieving targets.
- Prior experience supporting direct reports with career growth and performance.
- Proficiency in Salesforce and Google Sheets with a strong understanding of data analytics.
Notice to Applicants for Jobs Located in NYC or Remote Jobs Associated With Office in NYC Only
We use Covey as part of our hiring and/or promotional process for jobs in NYC and certain features may qualify it as an AEDT in NYC. As part of the hiring and/or promotion process, we provide Covey with job requirements and candidate submitted applications. We began using Covey Scout for Inbound from August 21, 2023, through December 21, 2023, and resumed using Covey Scout for Inbound again on June 29, 2024.
The Covey tool has been reviewed by an independent auditor. Results of the audit may be viewed here: Covey
About DoorDash
At DoorDash, our mission to empower local economies shapes how our team members move quickly, learn, and reiterate in order to make impactful decisions that display empathy for our range of users—from Dashers to merchant partners to consumers. We are a technology and logistics company that started by enabling door-to-door delivery, and we are looking for team members who can help us go from a company that is known as the place you order food to a company that people turn to for any and all goods.
DoorDash is growing rapidly and changing constantly, which gives our team members the opportunity to share their unique perspectives, solve new challenges, and own their careers. We're committed to supporting employees’ happiness, healthiness, and overall well-being by providing comprehensive benefits and perks.
Our Commitment to Diversity and Inclusion
We’re committed to growing and empowering a more inclusive community within our company, industry, and cities. That’s why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.
If you need any accommodations, please inform your recruiting contact upon initial connection.
We use Covey as part of our hiring and/or promotional process for jobs in certain locations.
The Covey tool has been reviewed by an independent auditor. Results of the audit may be viewed here: https://getcovey.com/nyc-local-law-144
To request a reasonable accommodation under applicable law or alternate selection process, please inform your recruiting contact upon initial connection.
Ready to apply?
Apply to DoorDash Mexico
Team Lead – Premium Merchant Success
Share this job
About the Team
Our Merchant Services team lies at the heart and soul of DoorDash, ensuring that we set all of our merchants up for success by providing a seamless onboarding, menu, and photo experience. As DoorDash grows both in scale and scope of offering, the strength of our merchant services engine must grow with it.
About the Role
As a Team Supervisor within Merchant Services, you will play a pivotal role in fostering team excellence and motivation. Your primary focus will be on people-centric leadership, encouraging your team members to strive for continuous improvement. Reporting to the Manager, the Team Supervisor takes ownership of team performance, facilitates coaching through regular 1:1 sessions, and actively collaborates with cross-functional partners to enhance processes, resolve issues, and drive a superior experience for our stakeholders.
You’re excited about this opportunity because you will…
- Conduct weekly 1:1 sessions with direct reports and monthly skip-level meetings to foster strong team relationships and individual growth.
- Drive change management initiatives to ensure smooth transitions downstream and within your team.
- Manage and align team performance with OKRs and departmental goals, driving a results-oriented approach.
- Lead efforts to improve and scale daily operations, making operations more efficient and effective.
- Oversee and run pilot projects within your team to test and implement new strategies.
- Collaborate closely with cross-functional teams, enhancing partnerships and achieving collective goals.
- Play an instrumental role in shaping and executing team strategies that align with organizational objectives.
- Provide input and contribute to the development of team strategies to drive success.
- Participate in and support organization-wide initiatives aimed at achieving overarching goals.
- Collaborate on cross-functional (XFN) projects and initiatives to promote synergy across the organization.
We’re excited about you because…
- You leverage a proactive approach to Merchant onboarding success by anticipating issues, strategizing on solutions, and recommending specific actions to your cross-functional partners to ensure a defect-free onboarding
- You have demonstrated a commitment to building strong team cultures where making room at the table is paramount.
- You enjoy diagnosing issues and developing creative approaches to solving challenges.
- You thrive in a fast-paced, demanding environment.
- You are detail-oriented and organized - you are able to organize content in a way that is easily digestible by a wide variety of audiences.
- You are good at prioritizing competing priorities and delegating work to your team members.
- A minimum of 3 years of people management or supervisor experience, demonstrating effective leadership.
- Over 5 years of experience in operations, customer service, or other relevant fields.
- Proficiency in using Google Suite or similar software, including data creation and management in Google Sheets.
- Experience with SQL or similar query languages to search internal databases.
- Proven track record of supporting teams in setting and achieving targets.
- Prior experience supporting direct reports with career growth and performance.
- Proficiency in Salesforce and Google Sheets with a strong understanding of data analytics.
Notice to Applicants for Jobs Located in NYC or Remote Jobs Associated With Office in NYC Only
We use Covey as part of our hiring and/or promotional process for jobs in NYC and certain features may qualify it as an AEDT in NYC. As part of the hiring and/or promotion process, we provide Covey with job requirements and candidate submitted applications. We began using Covey Scout for Inbound from August 21, 2023, through December 21, 2023, and resumed using Covey Scout for Inbound again on June 29, 2024.
The Covey tool has been reviewed by an independent auditor. Results of the audit may be viewed here: Covey
About DoorDash
At DoorDash, our mission to empower local economies shapes how our team members move quickly, learn, and reiterate in order to make impactful decisions that display empathy for our range of users—from Dashers to merchant partners to consumers. We are a technology and logistics company that started by enabling door-to-door delivery, and we are looking for team members who can help us go from a company that is known as the place you order food to a company that people turn to for any and all goods.
DoorDash is growing rapidly and changing constantly, which gives our team members the opportunity to share their unique perspectives, solve new challenges, and own their careers. We're committed to supporting employees’ happiness, healthiness, and overall well-being by providing comprehensive benefits and perks.
Our Commitment to Diversity and Inclusion
We’re committed to growing and empowering a more inclusive community within our company, industry, and cities. That’s why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.
If you need any accommodations, please inform your recruiting contact upon initial connection.
We use Covey as part of our hiring and/or promotional process for jobs in certain locations.
The Covey tool has been reviewed by an independent auditor. Results of the audit may be viewed here: https://getcovey.com/nyc-local-law-144
To request a reasonable accommodation under applicable law or alternate selection process, please inform your recruiting contact upon initial connection.
Ready to apply?
Apply to DoorDash Mexico
About Us
Riskified empowers businesses to unleash ecommerce growth by taking risk off the table. Many of the world’s biggest brands and publicly traded companies selling online rely on Riskified for guaranteed protection against chargebacks, to fight fraud and policy abuse at scale, and to improve customer retention. Developed and managed by the largest team of ecommerce risk analysts, data scientists and researchers, Riskified’s AI-powered fraud and risk intelligence platform analyzes the individual behind each interaction to provide real-time decisions and robust identity-based insights. Riskified is proud to work with incredible companies in virtually all industries including Acer, Gucci, Lorna Jane, GoPro, and many more.
We thrive in a collaborative work setting, alongside great people, to build and enhance products that matter. Abundant opportunities to create and contribute provide us with a sense of purpose that extends beyond ourselves, leaving a lasting impact. These sentiments capture why we choose Riskified every day.
About the Role
We are seeking a highly motivated and customer-facing Solutions Consultant/Sales Engineer to support our growth across Latin America. This role will partner closely with Sales, Product, and Customer Success teams to drive technical discovery, solution design, technical scoping, and business value for enterprise merchants in the payments and fraud prevention space. The ideal candidate has deep knowledge of ecommerce, payments, fraud/risk management, and can effectively communicate technical concepts in both English and Spanish or Portuguese.
What You'll Doing
- Partner with Account Executives to support the full sales cycle from discovery through close and internal technical handover to implementation teams.
- Lead technical discovery sessions to understand client payment flows, fraud challenges, and business KPIs
- Design and present tailored solutions, including
- Fraud detection strategies (machine learning, risk scoring, policy creation)
- Payment orchestration and optimization
- Deliver compelling product demos, support Proof of Value/Proof of Concepts, and technical presentations
- Translate customer requirements into technical specifications for internal teams
- Act as a trusted advisor to prospects on:
- Fraud prevention best practices
- Chargeback mitigation strategies
- Payment authorization optimization
- Support RFP/RFI responses and technical documentation
- Collaborate with Product and Engineering teams to provide feedback from prospects/existing customers.
- Assist with onboarding handoff to implementation/customer success teams
Qualifications
- 5+ years of experience in solutions consulting/sales engineering/pre-sales OR Fraud/Risk/Payments roles with client facing exposure required
- Fluent in English and Spanish required, fluency in Portuguese a plus
- Strong domain expertise in Ecommerce platforms and payment ecosystems (gateways, PSPs, acquirers, issuers), fraud prevention (chargebacks, dispute management, risk signals, AI/ML models) required
- Experience working with, APIs and basic systems integrations
- Proven ability to present to both technical and business stakeholders
- Experience working with fraud prevention SaaS providers preffered
- Experience supporting enterprise or mid-market accounts preferred
- Background in data analysis/ROI (BI tools, SQL, etc.) preferred
- Prior experience supporting LATAM markets
- Ability to travel as needed for conferences/prospects meetings
Please submit your CV/resume in English
In the News
Reuters: General Atlantic-backed Riskified valued at $4.3 bln in NYSE debut
Fortune Magazine: Riskified named Best Workplaces in New York for 2022
The Muse: Q&A with Sales Enablement Manager Benedikt Parstorfer
Globes: Riskified is among Israel’s fastest growing companies
TechCrunch: Riskified Prevents Fraud on Your Favorite E-commerce Site
CTech: Riskified’s VP HR on Post-COVID Flexible Work Routines
Riskified is deeply committed to the principle of equal opportunity for all individuals. We do not discriminate based on race, color, religion, sex, sexual orientation, national origin, age, disability, veteran status, or any other status protected by law.
Ready to apply?
Apply to Riskified
Your wellbeing, our mission. Join a company shaping a healthier world.
GET TO KNOW US
At Wellhub we're revolutionizing workplace wellness. Our platform connects employees worldwide to the best partners for fitness, mindfulness, therapy, nutrition, and sleep—all in one simple subscription. Headquartered in NYC with team members in Europe, North America and South America, we’re on a mission to make every company a wellness company.
We believe work should be fulfilling, inspiring, and balanced. Here, you’ll find a team that values wellbeing, collaboration, and different perspectives, where passion and creativity push boundaries to create real impact. Your contributions will help shape a healthier, more balanced world for you and millions of people globally.
Join us in redefining the future of wellbeing!
THE OPPORTUNITY
We are hiring the Enterprise VP, Head of Latam for our Client Sales team in Buenos Aires (AR) or Mexico City (MX!
As the VP of Enterprise, you will be the primary driver of revenue growth and retention at the country level. You will lead the Enterprise Sales, Client Success, Wellbeing Engagement and channel partners teams directly, while serving as the strategic glue for all other verticals. You are not just a sales leader; you are a cultural ambassador and a key external voice for the brand.
YOUR IMPACT
- Direct Leadership: Manage and scale the Enterprise Client Sales, Client Success, Wellbeing Engagement and Channel partner departments.
- Cross-Functional Orchestration: Lead all other verticals indirectly to ensure seamless cross-department collaboration and a unified regional strategy.
- Region Ambassadorship: Act as the primary internal and external reference point (including PR and media) to champion cross-functional topics and maintain a strong team spirit.
- Strategic Alignment: Raise and lead critical topics across all verticals to ensure the country’s operations remain culturally aligned and commercially focused.value proposition (EVP).
- Participate in strategic planning discussions, offering insights for future company growth.
- Partner with the PR team to act as an external spokesperson for Wellhub.
- Live the mission: inspire and empower others by genuinely caring for your own wellbeing and your colleagues. Bring wellbeing to the forefront of work, and create a supportive environment where everyone feels comfortable taking care of themselves, taking time off, and finding work-life wellness.
WHO YOU ARE
- Bachelor’s degree. MBA is a plus.
- Track record of sales and success in managing large client portfolios, leading Directors, and engaging with C-level stakeholders in complex environments. Connections in the HR spectrum and/ or b2b experience across latin america specially in Argentina and Mexico.
- Senior Executive with 10 to 20 years of experience, including at least one leadership role of 5+ years with proven strategic and financial impact.
- Experience working with or within large-scale organizations, such as financial institutions, global consultancies, or multinational corporations.
- Exceptional communicator and strategic thinker, capable of operating with influence and credibility in boardrooms, executive committees, and external forums.
- Fluent English is mandatory.
We recognize that individuals approach job applications differently. We strongly encourage all aspiring applicants to go for it, even if they don't match the job description 100%. We welcome your application and will be delighted to explore if you could be a great fit for our team. For this specific role, please note that prior experience as a sales senior executive, team lead and fluent English are mandatory requirements.
WHAT WE OFFER YOU
With thoughtful benefits, emotional wellbeing resources, and a culture that empowers you to take ownership of your role and your wellbeing, we create an environment where you can thrive in all dimensions of your life.
Our benefits include:
WELLHUB: Free Gold membership with access to onsite gyms and studios, digital fitness programs, and online wellness resources for meditation, nutrition, mental wellbeing support, and more! Add up to three family members to your plan, ensuring access to wellness for those who matter most to you.
HEALTHCARE: Health and life insurance.
FLEXIBLE WORK: As a Flexible First company, we offer hybrid and remote options to give you the freedom to work in a way that suits you. The model for this specific role can be discussed with your recruiter and hiring manager. We offer all employees a home office equipment reimbursement and a monthly work allowance to help cover the costs of working from home.
FLEXIBLE SCHEDULE: Flexibility for us isn’t just about where we work—it also means being able to shape how and when we get things done. Together with their leaders, employees define schedules that align with their time zones, team needs, and personal routines.
PAID TIME OFF: It’s important to take time away from work to recharge. Employees receive a minimum of 25 days off per year with an additional day for each year of tenure (up to 5) in addition to annual holidays (including an extra holiday on your birthday!)
PAID PARENTAL LEAVE: Welcoming a new child is one of the most special moments in your life. Take the time to be present and enjoy your growing family. We offer 100% paid parental leave to all new parents. Parents giving birth are eligible for an extended leave and a ramp-back period to return part-time while they get settled.
CAREER GROWTH: Access world-class platforms, participate in interactive sessions, build your personalized development roadmap, and explore internal opportunities. We focus on continuous learning and feedback to support your journey toward personal and professional success.
CULTURE: You’ll join a team of passionate people who come together to break boundaries, support each other, and create a meaningful impact in workplace wellness. We win together, building trust through open communication and a culture where every perspective matters. Learn more about our shared culture and values here.
And to get a glimpse of life at Wellhub… Follow us on Instagram @lifeatwellhub and LinkedIn!
Wellhub was named a Top Sales Team of 2025!
This is a recognition of the collaboration and impact we create together every day. Ready to be part of a team that’s making a real difference? Read more about the award here.
Diversity, Equity, and Belonging at Wellhub
We aim to create a collaborative, supportive, and inclusive space where everyone knows they belong.
Wellhub is committed to creating a diverse work environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, sex, gender identity or expression, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status, or any other basis covered by appropriate law.
Our commitment to inclusion also extends to how we recognize and reward our people. We’re proud to be Syndio Fair Pay Certified, reflecting our ongoing dedication to equitable and fair pay practices across our global team. Read more about it here.
Questions on how we treat your personal data? See our Job Applicant Privacy Notice.
Equitable job search. The employer may only request information strictly necessary for the performance of the job offered (Law 6471).
#LI-HYBRID
Ready to apply?
Apply to Wellhub
Your wellbeing, our mission. Join a company shaping a healthier world.
GET TO KNOW US
At Wellhub we're revolutionizing workplace wellness. Our platform connects employees worldwide to the best partners for fitness, mindfulness, therapy, nutrition, and sleep—all in one simple subscription. Headquartered in NYC with team members in Europe, North America and South America, we’re on a mission to make every company a wellness company.
We believe work should be fulfilling, inspiring, and balanced. Here, you’ll find a team that values wellbeing, collaboration, and different perspectives, where passion and creativity push boundaries to create real impact. Your contributions will help shape a healthier, more balanced world for you and millions of people globally.
Join us in redefining the future of wellbeing!
THE OPPORTUNITY
We are hiring the Enterprise VP, Head of Latam for our Client Sales team in Buenos Aires (AR) or Mexico City (MX!
As the VP of Enterprise, you will be the primary driver of revenue growth and retention at the country level. You will lead the Enterprise Sales, Client Success, Wellbeing Engagement and channel partners teams directly, while serving as the strategic glue for all other verticals. You are not just a sales leader; you are a cultural ambassador and a key external voice for the brand.
YOUR IMPACT
- Direct Leadership: Manage and scale the Enterprise Client Sales, Client Success, Wellbeing Engagement and Channel partner departments.
- Cross-Functional Orchestration: Lead all other verticals indirectly to ensure seamless cross-department collaboration and a unified regional strategy.
- Region Ambassadorship: Act as the primary internal and external reference point (including PR and media) to champion cross-functional topics and maintain a strong team spirit.
- Strategic Alignment: Raise and lead critical topics across all verticals to ensure the country’s operations remain culturally aligned and commercially focused.value proposition (EVP).
- Participate in strategic planning discussions, offering insights for future company growth.
- Partner with the PR team to act as an external spokesperson for Wellhub.
- Live the mission: inspire and empower others by genuinely caring for your own wellbeing and your colleagues. Bring wellbeing to the forefront of work, and create a supportive environment where everyone feels comfortable taking care of themselves, taking time off, and finding work-life wellness.
WHO YOU ARE
- Bachelor’s degree. MBA is a plus.
- Track record of sales and success in managing large client portfolios, leading Directors, and engaging with C-level stakeholders in complex environments. Connections in the HR spectrum and/ or b2b experience across latin america specially in Argentina and Mexico.
- Senior Executive with 10 to 20 years of experience, including at least one leadership role of 5+ years with proven strategic and financial impact.
- Experience working with or within large-scale organizations, such as financial institutions, global consultancies, or multinational corporations.
- Exceptional communicator and strategic thinker, capable of operating with influence and credibility in boardrooms, executive committees, and external forums.
- Fluent English is mandatory.
We recognize that individuals approach job applications differently. We strongly encourage all aspiring applicants to go for it, even if they don't match the job description 100%. We welcome your application and will be delighted to explore if you could be a great fit for our team. For this specific role, please note that prior experience as a sales senior executive, team lead and fluent English are mandatory requirements.
WHAT WE OFFER YOU
With thoughtful benefits, emotional wellbeing resources, and a culture that empowers you to take ownership of your role and your wellbeing, we create an environment where you can thrive in all dimensions of your life.
Our benefits include:
WELLHUB: Free Gold membership with access to onsite gyms and studios, digital fitness programs, and online wellness resources for meditation, nutrition, mental wellbeing support, and more! Add up to three family members to your plan, ensuring access to wellness for those who matter most to you.
HEALTHCARE: Health and life insurance.
FLEXIBLE WORK: As a Flexible First company, we offer hybrid and remote options to give you the freedom to work in a way that suits you. The model for this specific role can be discussed with your recruiter and hiring manager. We offer all employees a home office equipment reimbursement and a monthly work allowance to help cover the costs of working from home.
FLEXIBLE SCHEDULE: Flexibility for us isn’t just about where we work—it also means being able to shape how and when we get things done. Together with their leaders, employees define schedules that align with their time zones, team needs, and personal routines.
PAID TIME OFF: It’s important to take time away from work to recharge. Employees receive a minimum of 25 days off per year with an additional day for each year of tenure (up to 5) in addition to annual holidays (including an extra holiday on your birthday!)
PAID PARENTAL LEAVE: Welcoming a new child is one of the most special moments in your life. Take the time to be present and enjoy your growing family. We offer 100% paid parental leave to all new parents. Parents giving birth are eligible for an extended leave and a ramp-back period to return part-time while they get settled.
CAREER GROWTH: Access world-class platforms, participate in interactive sessions, build your personalized development roadmap, and explore internal opportunities. We focus on continuous learning and feedback to support your journey toward personal and professional success.
CULTURE: You’ll join a team of passionate people who come together to break boundaries, support each other, and create a meaningful impact in workplace wellness. We win together, building trust through open communication and a culture where every perspective matters. Learn more about our shared culture and values here.
And to get a glimpse of life at Wellhub… Follow us on Instagram @lifeatwellhub and LinkedIn!
Wellhub was named a Top Sales Team of 2025!
This is a recognition of the collaboration and impact we create together every day. Ready to be part of a team that’s making a real difference? Read more about the award here.
Diversity, Equity, and Belonging at Wellhub
We aim to create a collaborative, supportive, and inclusive space where everyone knows they belong.
Wellhub is committed to creating a diverse work environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, sex, gender identity or expression, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status, or any other basis covered by appropriate law.
Our commitment to inclusion also extends to how we recognize and reward our people. We’re proud to be Syndio Fair Pay Certified, reflecting our ongoing dedication to equitable and fair pay practices across our global team. Read more about it here.
Questions on how we treat your personal data? See our Job Applicant Privacy Notice.
Equitable job search. The employer may only request information strictly necessary for the performance of the job offered (Law 6471).
#LI-HYBRID
Ready to apply?
Apply to Wellhub
As a Manager, Commercial Sales, you will provide strategy, mentorship, and guidance for a team of Commercial Account Executives. This role impacts one of the largest lines of business in the company, ultimately bringing a proven product to a multi-billion dollar market.
At Datadog, we place value in our office culture - the relationships and collaboration it builds and the creativity it brings to the table. We operate as a hybrid workplace to ensure our Datadogs can create a work-life harmony that best fits them.
What You’ll Do:
- Motivate your team to exceed objectives
- Develop and maintain accurate team forecasts
- Hire, oversee, and train a team of Account Executives
- Drive lead generation, high activity standards, and pipeline management
- Facilitate the ramp up for all new team members, coaching them to success
- Monitor the sales funnel from prospect to close and create metrics to improve performance
Who You Are:
- Experienced in hi-tech direct sales
- Familiar with SaaS/Cloud and Salesforce
- Able to accurately forecast team performance
- Passionate about coaching, mentorship, and team management
- Motivated by helping people grow with a desire to continue learning
- A self-starter who thrives in a high-growth, rapidly changing marketplace
- Proven in overseeing an outbound sales team in all areas of the sales cycle
Datadog values people from all walks of life. We understand not everyone will meet all the above qualifications on day one. That's okay. If you’re passionate about technology and want to grow your experience, we encourage you to apply.
Benefits and Growth:
- High income earning opportunities based on performance
- Opportunity for Presidents Club
- New hire stock equity (RSU) and employee stock purchase plan (ESPP)
- Continuous professional development, product training, and career pathing
- Sales training in MEDDIC and Command of the Message
- Intra-departmental mentor and buddy program for in-house networking
- An inclusive company culture, opportunity to join our Community Guilds
- Generous global benefits
Benefits and Growth listed above may vary based on the country of your employment and the nature of your employment with Datadog.
#LI-Hybrid
About Datadog:
Datadog is the leading observability and security platform for the AI era, providing businesses with unified visibility across the technology stack to manage complexity at scale. It brings applications, infrastructure, data, models, and security into one place, using AI to detect and resolve issues before they impact customers. Trusted globally by Fortune 500 companies and high-growth AI leaders, Datadog enables businesses to move faster with clarity and confidence. Learn more about #DatadogLife on Instagram, LinkedIn, and Datadog Learning Center.
Equal Opportunity at Datadog:
Datadog is proud to offer equal employment opportunity to everyone regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, veteran status, and other characteristics protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. Here are our Candidate Legal Notices for your reference.
Datadog endeavors to make our Careers Page accessible to all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please complete this form. This form is for accommodation requests only and cannot be used to inquire about the status of applications.
Privacy and AI Guidelines:
Any information you submit to Datadog as part of your application will be processed in accordance with Datadog’s Applicant and Candidate Privacy Notice. For information on our AI policy, please visit Interviewing at Datadog AI Guidelines.
Ready to apply?
Apply to Datadog
Director, Technical Support Engineering
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Datadog is seeking a strategic, results oriented Director to lead and scale our Technical Support Engineering (TSE) organization across LATAM. This leader will be responsible for strengthening and expanding our regional support presence, building high-performing teams, and ensuring operational excellence as we continue our rapid growth.You will lead a team of managers and support engineers in our LATAM region, partnering cross-functionally to deliver exceptional customer outcomes and consistent global standards.
At Datadog, we place value in our office culture - the relationships and collaboration it builds and the creativity it brings to the table. We operate as a hybrid workplace to ensure our Datadogs can create a work-life harmony that best fits them.
What You’ll Do:
- Lead, develop, and scale a multi-country Technical Support Engineering organization across LATAM
- Evaluate and launch new support locations within LATAM as customer growth requires
- Act as the owner for your team’s metrics and performance - partnering closely with upper management and HR on performance management and employee issues
- Provide strategic guidance and oversight to Managers on regional projects, ensuring their successful and timely completion.
- Lead regional hiring efforts to attract and retain top technical talent in competitive LATAM markets. Ensure that all quarterly hiring targets for the region and functional area are met
- Ensure the successful onboarding and development of Technical Support Engineers
- Drive cross-functional projects or initiatives to improve team productivity, process, or procedure
- Collaborate with internal teams and customers on high-priority escalations/incidents and act as a resource to resolve escalations from team members as necessary
- Conduct regular 1:1’s with team members to provide constructive feedback and skills development.
- Liaise with other groups throughout the organization (Sales, Customer Success, Engineering, Product) to tackle urgent matters, and to implement workflow improvements that help ensure smooth overall operation
Who You are:
- 8+ years of experience in Technical Support, Solutions Engineering, or a related technical customer-facing function
- 5+ years of experience leading manager of managers in a multi-layered organization
- Proven experience building or scaling teams from zero in new locations or emerging markets
- Experience managing teams across multiple countries, with demonstrated ability to navigate cultural and operational differences
- Strong familiarity with LATAM customer segments and regional business nuances
- Demonstrated ability to implement consistent performance standards across distributed teams
- A critical thinker who defaults to a customer-centric approach.
- Passionate about using analytics to drive informed decision-making and optimize processes.
- Someone with a high EQ and soft skills.
- Able to work a rotating schedule that requires weekend availability
- Bonus Points:
- Knowledge of current monitoring solutions, DevOps tooling, and related technologies
- Previous experience working in a hyper growth organization
- CS or Engineering degree
Datadog values people from all walks of life. We understand not everyone will meet all the above qualifications on day one. That's okay. If you’re passionate about technology and want to grow your skills, we encourage you to apply.
Benefits and Growth:
- Generous and competitive global and US benefits
- New hire stock equity (RSUs) and employee stock purchase plan
- Continuous career development and pathing opportunities
- Product training to develop an in-depth understanding of our product and space
- Best in breed onboarding
- Internal mentor and buddy program cross-departmentally
- Friendly and inclusive workplace culture
Benefits and Growth listed above may vary based on the country of your employment and the nature of your employment with Datadog.
#LI-Hybrid
About Datadog:
Datadog is the leading observability and security platform for the AI era, providing businesses with unified visibility across the technology stack to manage complexity at scale. It brings applications, infrastructure, data, models, and security into one place, using AI to detect and resolve issues before they impact customers. Trusted globally by Fortune 500 companies and high-growth AI leaders, Datadog enables businesses to move faster with clarity and confidence. Learn more about #DatadogLife on Instagram, LinkedIn, and Datadog Learning Center.
Equal Opportunity at Datadog:
Datadog is proud to offer equal employment opportunity to everyone regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, veteran status, and other characteristics protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. Here are our Candidate Legal Notices for your reference.
Datadog endeavors to make our Careers Page accessible to all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please complete this form. This form is for accommodation requests only and cannot be used to inquire about the status of applications.
Privacy and AI Guidelines:
Any information you submit to Datadog as part of your application will be processed in accordance with Datadog’s Applicant and Candidate Privacy Notice. For information on our AI policy, please visit Interviewing at Datadog AI Guidelines.
Ready to apply?
Apply to Datadog
Senior Manager, Engineering
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About Us
SimplePractice is headquartered in Los Angeles, California, but we have team members who work and live across the United States, Dominican Republic, Mexico City, and Ukraine.
At SimplePractice, we are improving access to quality care by equipping health and wellness clinicians with all the tools they need to thrive in private practice.
More than 250,000 providers trust SimplePractice to build their business through our industry-leading software with powerful tools that simplify every part of practice management. From admin work to clinical care, our suite of innovative solutions work together to reduce administrative burden—empowering solo and small group practitioners to thrive alongside their clients.
Award-winning and people-first, SimplePractice is shaping the future of health tech. Recognized by MedTech Breakthrough, the Digital Health Awards, Best Places to Code in Mexico and Built In's Best Places to Work.
Our Culture
At SimplePractice, our culture is the foundation of everything we do—it shapes how we work, how we serve our customers, and how we pursue our mission. Guided by five core values, we strive to embody them every day:
- We Think Big
- We Take Simplicity Seriously
- We Come As We Are
- We Act With Humility
- We Are Built On Trust
Culture is a shared responsibility at SimplePractice, driving us to be better teammates and deliver more for our customers. Collaboration and connection are also key to our success. As part of our team, you'll work alongside talented colleagues across multiple countries and have opportunities to collaborate virtually and in-person, in both the U.S. and Mexico.
The Role
As the Senior Engineering Manager, you will lead and support SimplePractice engineers in designing and developing high quality software solutions for our products. You’ll also partner closely with product managers, designers, and other stakeholders to define technical requirements, ensure smooth project execution, and encourage a high performing collaborative team environment.
Responsibilities
- Lead a squad of engineers, fostering collaboration and supporting their professional growth.
- Work closely with product and design teams to define requirements and technical direction and translate those into work
- Provide mentorship to engineers across a variety of backgrounds and experiences
- Set clear performance expectations and provide direct, timely and actionable feedback
- Promote engineering best practices within your squad and across the entire engineering team
- See around the corner to anticipate technical and resourcing challenges
- Ensuring collaboration in a remote / hybrid work environment across cross-functional teams
Desired Skills & Experience
- 5+ years of experience delivering high quality software products as a software engineer
- 5+ years of experience managing software engineers
- Bachelor’s or Master’s degree in Computer Science, Engineering, or a related technical field
- A strong technical background, including: Experience building web applications using common frameworks (Ruby on Rails is preferred but not required). Experience writing clean, readable and testable code Experience with delivering ML/AI projects (preferred) Experience architecting web applications Solid understanding of SQL and databases Proficiency with Git, CI/CD pipelines, and release management Working knowledge of front-end technologies and frameworks
- Leadership and communication skills, including: A proven track record in managing, mentoring, scaling, and inspiring diverse teams of software engineers in complex, zero-to-one environments.Strong verbal communication and technical writing skills An innate curiosity about new technologies and software engineering patterns The ability to form strong partnerships with your peers in engineering, product, and design, as well as non-technical stakeholders The ability to translate business objectives into technical solutions and plans Understanding of software development lifecycles, agile engineering principles, and other modern engineering practices.
- Experience with identity management, authentication methods, and security standards.
Benefits
We offer a competitive benefits program including:
-
- Privatized Medical, Dental & Vision Coverage
- Work From Home stipend
- Flexible Time Off (FTO), wellbeing days, paid holidays, and Summer Fridays
- Monthly Meal Reimbursement
- Holiday Bonus, 15-day Aguinaldo
- Hybrid Work Schedule & Catered Lunch
- A relocation bonus for candidates joining us from a different city
- Employee Resource Groups (ERGs)
Base salary is one component of total compensation. Employees may also be eligible for an annual bonus or commission. Some roles may also be eligible for overtime pay.
The amount below represents the expected annual base compensation range for this job requisition. Ultimately, in determining your pay, we’ll consider many factors including, but not limited to, skills, experience, qualifications, geographic location, and other job-related factors.
Ready to apply?
Apply to SimplePractice
Who we are
About Stripe
Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world’s largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone’s reach while doing the most important work of your career.
About the team
One of the key drivers to our success is an exceptional emphasis on our people. We believe that our competitive advantage lies in our talent and that we can build a sustainable advantage by enabling individuals and teams to contribute their full potential. The People Consultant team helps to drive those efforts across our Tech, Core, and Business Organizations. This includes supporting our leaders and managers through scale, creating an environment where Stripes of all backgrounds can thrive, aligning our business strategy with our people strategy, using data to develop best practices from first principles.
What you’ll do
As a People Consultant, you’ll help make Stripe a great place to work and grow. You’ll work with business leaders, managers, and employees across Stripe to strategize and implement systems, processes, and programs to help people succeed.
Responsibilities
- Partner with and advise front line managers on all things people-related, including performance management and coaching, career development, employee relations, leveling and team effectiveness with a strong focus on belonging and inclusivity
- Advise and consult front line management on Stripe People policies and best practices, in collaboration with fellow People team members and counsel as necessary
- Partner directly with People Partners (HRBPs), managers, and leaders on wider organizational strategy and initiatives, including reorganizations
- Facilitate smooth roll out of key People programs, including front line manager support for performance review cycles, compensation cycles, employee engagement surveys and ad hoc programs
- Analyze and present on organizational health trends and insights to managers and leaders; manage tracking and reporting of some key people data to inform team strategy
- Ensure excellent employee experience through key life cycle stages including the departure processes
- Work with legal counsel and external consultants to help ensure Stripe’s compliance with local labor regulations
Who you are
We’re looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement.
Minimum requirements
- Minimum of 5+ years of HR experience; at least 2-3 years in a client facing HR role (e.g. HR Business Partner, Employee Relations partner)
- Experience partnering directly with managers on performance management, manager coaching, employee relations, team health, and team culture
- Strong analytical and problem-solving skills demonstrated through success diagnosing problems using data, reasoning clearly and determining viable solutions, and remaining flexible in those solutions’ implementation
- Experience utilizing company policies and practices to determine appropriate recommendations for action
- Exceptional communication skills, both written and verbal
- Strong working knowledge of employment legislation and practices in Mexico
Preferred qualifications
- Experience working in a fast paced, growing environment, preferably in a technology company or a large scale organization
- Project management skills, with an ability to design and execute clear processes while successfully engaging peers and stakeholders to deliver work on schedule
- Proven ability to identify areas for improvement and escalate recurring themes to key decision makers when needed
Ready to apply?
Apply to Stripe
About EarnIn
As one of the first pioneers of earned wage access, our passion at EarnIn is building products that deliver real-time financial flexibility for those with the unique needs of living paycheck to paycheck. Our community members access their earnings as they earn them, with options to spend, save, and grow their money without mandatory fees, interest rates, or credit checks.
We’re fortunate to have an incredibly experienced leadership team, combined with world-class funding partners like A16Z, Matrix Partners, DST, Ribbit Capital, and a very healthy core business with a tremendous runway. We’re growing fast and are excited to continue bringing world-class talent onboard to help shape the next chapter of our growth journey.
POSITION SUMMARY
We’re seeking a self-starter and results-driven lifecycle marketer to lead our efforts to drive adoption and retention of EarnIn’s core products. In this highly visible role, you’ll collaborate with product, product marketing, analytics, and our creative partners. Together, you will design and execute data-driven marketing programs that leverage owned channels (email, SMS, push, and in-app messaging) to drive activation, retention, and winback metrics.
To succeed in this role, you will need to be performance-driven, have strong attention to detail, an entrepreneurial spirit, and a curious mind. This position will be ideally a hybrid role from our Mexico City office as part of our expanding site. EarnIn offers excellent benefits for our employees, including healthcare, internet and cell phone reimbursement, a learning and development stipend, and potential opportunities to travel to our Mountain View headquarters. Our salary ranges are determined by role, level, and location. We are unable to provide visa sponsorship or immigration support for this position.
WHAT YOU'LL DO
- Own lifecycle marketing growth strategies and execution across owned channels (email, SMS, push, in-app) to drive adoption and retention of EarnIn’s core products.
- Own end-to-end lifecycle campaign operations (setup → QA → deploy → monitor), ensuring high-quality, on-time delivery across channels.
- Be the hands-on expert for our automation platform: journey builds, dynamic content/personalization logic, template frameworks, audience management, and channel orchestration.
- Use AI to accelerate campaign ops: generate copy variants, assist QA, summarize results, and automate repeatable workflows—while maintaining brand and compliance guardrails.
- Own lifecycle reporting and performance readouts: build/maintain dashboards, monitor trends, and translate results into recommendations.
- Ensures flawless execution at scale through disciplined intake, rigorous QA, clear documentation, and proactive monitoring—delivering accurate, on-time launches with minimal errors and continuous process improvement.
- Proactively identify and execute new opportunities that provide incremental value to Community Members.
WHAT WE'RE LOOKING FOR
- 4+ years leading the end-to-end development of multi-channel lifecycle marketing initiatives from strategy to execution to optimization, working with cross-functional partners.
- Proficient in marketing automation platforms such as Braze, Iterable, etc., or willingness to learn.
- Proficient using AI tools (e.g., ChatGPT/Claude, Agentic workflow builders, Zapier) to accelerate lifecycle work—creative generation, generating personalization ideas, summarizing performance insights, and automating repeatable ops tasks
- Demonstrated expertise in iterative testing and campaign optimization through A/B and/or multivariate testing.
- Data-centric mindset. Proficiency in utilizing analytical tools such as Tableau, Amplitude, Looker, Periscope, etc., to craft compelling narratives that highlight the performance of campaigns.
- Complete understanding of the different stages of lifecycle marketing and journey mapping, with a preference for experience across multiple stages of the lifecycle versus just acquisition.
- Incredibly inquisitive and customer-centric, with a desire to know why people do what they do and how to improve their lives.
- Strong attention to detail, with a sense of achievement when finding errors during QA.
- HTML/CSS + templating for lifecycle marketing messages (e.g., Liquid/Handlebars or similar)
At EarnIn, we believe that the best way to build a financial system that works for everyday people is by hiring a team that represents our diverse community. Our team is diverse not only in background and experience but also in perspective. We celebrate our diversity and strive to create a culture of belonging. EarnIn does not unlawfully discriminate based on race, color, religion, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), gender identity, gender expression, national origin, ancestry, citizenship, age, physical or mental disability, legally protected medical condition, family care status, military or veteran status, marital status, registered domestic partner status, sexual orientation, genetic information, or any other basis protected by local, state, or federal laws. EarnIn is an E-Verify participant.
EarnIn does not accept unsolicited resumes from individual recruiters or third-party recruiting agencies in response to job postings. No fee will be paid to third parties who submit unsolicited candidates directly to our hiring managers or HR team.
Ready to apply?
Apply to EarnIn
About EarnIn
As one of the first pioneers of earned wage access, our passion at EarnIn is building products that deliver real-time financial flexibility for those with the unique needs of living paycheck to paycheck. Our community members access their earnings as they earn them, with options to spend, save, and grow their money without mandatory fees, interest rates, or credit checks.
We’re fortunate to have an incredibly experienced leadership team, combined with world-class funding partners like A16Z, Matrix Partners, DST, Ribbit Capital, and a very healthy core business with a tremendous runway. We’re growing fast and are excited to continue bringing world-class talent onboard to help shape the next chapter of our growth journey.
POSITION SUMMARY
We’re seeking a self-starter and results-driven lifecycle marketer to lead our efforts to drive adoption and retention of EarnIn’s core products. In this highly visible role, you’ll collaborate with product, product marketing, analytics, and our creative partners. Together, you will design and execute data-driven marketing programs that leverage owned channels (email, SMS, push, and in-app messaging) to drive activation, retention, and winback metrics. To succeed in this role, you will need to be performance-driven, have strong attention to detail, an entrepreneurial spirit, and a curious mind.
This position will ideally be a hybrid role based in our Mexico City office, as part of our expanding site locations. EarnIn provides excellent employee benefits, including healthcare, internet/cell phone reimbursement, a learning and development stipend, and potential opportunities to travel to our Palo Alto HQ. Our salary ranges are determined by role, level, and location. We are unable to provide visa sponsorship or immigration support for this position.
WHAT YOU'LL DO
- Own lifecycle marketing growth strategies and execution across owned channels (email, SMS, push, in-app) to drive adoption and retention of EarnIn’s core products.
- Own end-to-end lifecycle campaign operations (setup → QA → deploy → monitor), ensuring high-quality, on-time delivery across channels.
- Be the hands-on expert for our automation platform: journey builds, dynamic content/personalization logic, template frameworks, audience management, and channel orchestration.
- Use AI to accelerate campaign ops: generate copy variants, assist QA, summarize results, and automate repeatable workflows—while maintaining brand and compliance guardrails.
- Own lifecycle reporting and performance readouts: build/maintain dashboards, monitor trends, and translate results into recommendations.
- Ensures flawless execution at scale through disciplined intake, rigorous QA, clear documentation, and proactive monitoring—delivering accurate, on-time launches with minimal errors and continuous process improvement.
- Proactively identify and execute new opportunities that provide incremental value to Community Members.
WHAT WE'RE LOOKING FOR
- 4+ years leading the end-to-end development of multi-channel lifecycle marketing initiatives from strategy to execution to optimization, working with cross-functional partners.
- Proficient in marketing automation platforms such as Braze, Iterable, etc., or willingness to learn.
- Proficient using AI tools (e.g., ChatGPT/Claude, Agentic workflow builders, Zapier) to accelerate lifecycle work—creative generation, generating personalization ideas, summarizing performance insights, and automating repeatable ops tasks
- Demonstrated expertise in iterative testing and campaign optimization through A/B and/or multivariate testing.
- Data-centric mindset. Proficiency in utilizing analytical tools such as Tableau, Amplitude, Looker, Periscope, etc., to craft compelling narratives that highlight the performance of campaigns.
- Complete understanding of the different stages of lifecycle marketing and journey mapping, with a preference for experience across multiple stages of the lifecycle versus just acquisition.
- Incredibly inquisitive and customer-centric, with a desire to know why people do what they do and how to improve their lives.
- Strong attention to detail, with a sense of achievement when finding errors during QA.
- HTML/CSS + templating for lifecycle marketing messages (e.g., Liquid/Handlebars or similar)
At EarnIn, we believe that the best way to build a financial system that works for everyday people is by hiring a team that represents our diverse community. Our team is diverse not only in background and experience but also in perspective. We celebrate our diversity and strive to create a culture of belonging. EarnIn does not unlawfully discriminate based on race, color, religion, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), gender identity, gender expression, national origin, ancestry, citizenship, age, physical or mental disability, legally protected medical condition, family care status, military or veteran status, marital status, registered domestic partner status, sexual orientation, genetic information, or any other basis protected by local, state, or federal laws. EarnIn is an E-Verify participant.
EarnIn does not accept unsolicited resumes from individual recruiters or third-party recruiting agencies in response to job postings. No fee will be paid to third parties who submit unsolicited candidates directly to our hiring managers or HR team.
Ready to apply?
Apply to EarnIn
Who We Are
At Justworks, you’ll enjoy a welcoming and casual environment, great benefits, wellness program offerings, company retreats, and the ability to interact with and learn from leaders in the startup community. We work hard and care about our most prized asset - our people.
We’re helping businesses get off the ground by enabling them to focus on running their business. We solve HR issues. We’re data-driven and never stop iterating. If you’d like to work in a supportive, entrepreneurial environment, are interested in building something meaningful and having fun while doing it, we’d love to hear from you.
We're united by shared goals and shared motivations at Justworks. These are best summed up in our company values, which are reflected in our product and in our team.
If this sounds like you, you’ll fit right in.
Who You Are:
You are a customer-focused problem solver who thrives in a fast-paced environment. As the first hire in this function, you are a hands-on practitioner who takes pride in getting things right from day one. You are passionate about the Justworks product and possess the technical curiosity to leverage AI and automation to scale our support as we grow. You are comfortable being "in the weeds" with complex inquiries and enjoy the process of documenting insights to define our standard of excellence for international support.
What You’ll Do:
- Own the front-line experience for Admins and EOR employees across phone, email, and chat, providing expert guidance on international payroll, benefits, and platform navigation.
- Partner with International Consultants to navigate complex compliance and HR issues, ensuring customers receive holistic, accurate, and high-touch support.
- Serve as the product expert for the Justworks international offering, guiding customers through the platform and ensuring they maximize its value.
- Collaborate cross-functionally with Product, Operations, and Legal to streamline workflows and bridge the gap between customer needs and internal processes.
- Build the foundational knowledge base by creating the initial documentation, FAQs, and standard operating procedures that will serve as the blueprint for the team’s growth.
- Drive AI & Efficiency initiatives by identifying and implementing automation opportunities to improve support speed and accuracy.
- Close the feedback loop by relaying customer insights to Product and Operations teams, directly influencing the international product roadmap.
How You’ll Do Your Work:
- Act as a systems-thinker by understanding end to end processes and designing efficient and automated support workflows.
- Advocate for the customer while maintaining a focus on risk and compliance considerations.
- Translate complexity by turning nuanced international regulations into clear, actionable guidance for both customers and internal partners.
- Operate with high autonomy, managing a consistent queue of inquiries while simultaneously executing on foundational projects.
- Champion technological solutions, actively promoting the use of AI and knowledge management tools to enhance the customer experience.
Qualifications:
- 4+ years experience in a customer-facing role, ideally with experience in the EOR space.
- Proven track record of building new functions or workflows and automating processes for scale.
- Excellent communication, problem-solving, and consultative skills.
- Native or close to native English fluency (written and verbal).
- Experience working with US-based customers and stakeholders.
- A proactive approach to learning and a track record of using new tools (AI, automation, or knowledge systems) to work more efficiently.
- Ability to work independently as an individual contributor while keeping internal teams updated on customer trends.
Bonus Points:
- Expert-level proficiency with Zendesk, JIRA, or AI-integrated support tools.
- Experience at a high-growth SaaS company.
- Experience with leading others in a team-lead or manager capacity.
The base wage range for this position based in our Mexico City Office is targeted at 600,000 MXN - 750,000 MXN per year (50,000 MXN - 62,500 MXN per month).
#LI-Hybrid #LI-CC1
Actual compensation is based on multiple factors that are unique to each candidate, including and not limited to skill set, level of relevant experience, and specific work location. Salary ranges for positions based in other locations may differ based on the cost of labor in that location.
For more information about Justworks’ Total Reward Philosophy, including all of the perks and benefits we are proud to offer our team members, please visit Total Rewards @ Justworks.
Diversity At Justworks
Justworks is committed to maintaining a workplace where diversity of identity, culture, and life experience is the norm and is celebrated authentically and respected consistently. Diversity in our work, our people, and our product drives creativity and innovation, entrepreneurial leadership and integrity, competitiveness, and collaboration throughout our business and in the market. We depend on our differences to make our team stronger, our workplace more dynamic, and our product accessible to all of our customers.
We’re proud to be an equal opportunity employer open to all qualified applicants regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital or familial status, disability, pregnancy, gender identity or expression, veteran status, genetic information, or any other legally protected status. Justworks is fully dedicated to providing necessary support to candidates with disabilities who may require reasonable accommodations. We also provide reasonable accommodations to employees based on their sincerely held religious beliefs, as well as for other covered reasons consistent with applicable federal, state, and local laws. If you're in need of a reasonable accommodation, please reach out to us at accommodations@justworks.com. Your comfort and success matter to us, and we're here to ensure an inclusive experience.
Ready to apply?
Apply to Justworks
WPP is the trusted growth partner for the world’s leading brands.
We unite cutting-edge media intelligence and data solutions, world-class creativity, next-generation production, transformative enterprise solutions and expert strategic counsel in a single company – powered by exceptional talent and our agentic marketing platform, WPP Open, to help our clients navigate change, capture opportunity and deliver transformational growth.
We have been building the world's most valuable brands for 50 years and have global reach across 100+ markets, with deep local expertise.
Our people are the key to our success. We're committed to fostering a culture of creativity, belonging and continuous learning, attracting and developing the brightest talent, and providing exciting career opportunities that help our people grow.
For more information, visit WPP.com.
WPP is embarking on a major 3-year transformation to simplify, modernise, and unify its technology platforms across the group. This change is critical to:
- Enable cost-effective transformation and operational efficiency
- Accelerate adoption of AI, data, and digital platforms
- Ensure consistent delivery of value and benefits across all agencies and markets
- Minimise disruption and maximise engagement during large-scale change
Workday is a cornerstone of this transformation, providing a single, modern system of record for people data and for driving efficiency through our operations and finance functions. By standardising core processes, improving data quality and enabling better insights, Workday supports consistent ways of working, stronger governance and future‑ready capabilities, while creating the foundation for scalable change, automation and AI‑enabled decision making across WPP.
Why we're hiring:
We are looking for a Workday HCM Consultant with core HCM and absence/time tracking experience to join the Workday Services Team providing post go-live support.
Reporting to the Workday Services HCM Product Manager, the purpose of the role is to deliver high-quality advice and support across Workday HCM. This will include diagnosis and resolution of issues raised by colleagues, create and maintain organizations & structures, configuration across core HCM, absence, compensation and organizations.
This is an exciting and varied role in a dynamic team where you will work with the wider Workday Services Team to provide a world class level of Workday support and development on a day-to-day basis. You will also work with the WPP Workday implementation team and People teams to understand, improve and deliver an efficient and effective solution.
What you'll be doing:
- Manage complex change requests, establish the underlying problem, propose options and fully document the solution
- Diagnose and resolve core HCM, absence, compensation and Time Tracking issues raised by the business
- Support global merger activities and deployments
- Manage tickets from assignment, including P1 or P2 incidents, taking to production, keeping the requestor informed at all times
- Provide guidance to our team of analysts when troubleshooting complex issues
- Professionally manage escalations should they occur and communicating with senior stakeholders
- Provide functional expertise and guidance to our People Teams
- Accountable for maintaining up-to-date process documentation
- Safeguard global standards and principles against competing requests and priorities
- Participate in testing activities as required
- Proactively identify opportunities to extend and improve our Workday usage
- Maintain expertise on data standards/functionality/features/capabilities in Workday and technology trends
Who you'll be working with:
The Workday HCM Consultant will report to the Workday HCM Product Manager and will liaise with the global Workday Services team.
What you'll need:
- Five years’ Workday experience across Workday HCM including absence, time tracking, recruitment and talent, preferably in a global organisation
- Ability to identify opportunities to extend Workday usage to meet business requirements
- able to challenge stakeholders to fully understand a requirement
- Take ownership of queries and successfully resolve
- Experience of using ServiceNow or similar service management software
- Effective team player and experience of working with others to achieve a common goal
- Excellent organisational skills, attention to detail and confident communicator across all mediums
- Ability to deliver to deadlines and prioritise effectively
- Experience of improving ways of working and processes
- Knowledge and experience of cross functional working on both HR and finance processes an advantage
Who you are:
You're open: We are inclusive and collaborative; we encourage the free exchange of ideas; we respect and celebrate diverse views. We are open-minded: to new ideas, new partnerships, new ways of working.
You're optimistic: We believe in the power of creativity, technology and talent to create brighter futures or our people, our clients and our communities. We approach all that we do with conviction: to try the new and to seek the unexpected.
You're extraordinary: we are stronger together: through collaboration we achieve the amazing. We are creative leaders and pioneers of our industry; we provide extraordinary every day.
What we'll give you:
Passionate, inspired people – We aim to create a culture in which people can do extraordinary work.
Scale and opportunity – We offer the opportunity to create, influence and complete projects at a scale that is unparalleled in the industry.
Challenging and stimulating work – Unique work and the opportunity to join a group of creative problem solvers. Are you up for the challenge?
#LI-Remote
We believe the best work happens when we're together, fostering creativity, collaboration, and connection. That's why we’ve adopted a hybrid approach, with teams in the office around four days a week. If you require accommodations or flexibility, please discuss this with the hiring team during the interview process.
WPP is an equal opportunity employer and considers applicants for all positions without discrimination or regard to particular characteristics. We are committed to fostering a culture of respect in which everyone feels they belong and has the same opportunities to progress in their careers.
Please read our Privacy Notice (https://www.wpp.com/en/careers/wpp-privacy-policy-for-recruitment) for more information on how we process the information you provide.
Ready to apply?
Apply to WPP
Apollo.io is the leading go-to-market solution for revenue teams, trusted by over 500,000 companies and millions of users globally, from rapidly growing startups to some of the world's largest enterprises. Founded in 2015, the company is one of the fastest growing companies in SaaS, raising approximately $250 million to date and valued at $1.6 billion. Apollo.io provides sales and marketing teams with easy access to verified contact data for over 210 million B2B contacts and 35 million companies worldwide, along with tools to engage and convert these contacts in one unified platform. By helping revenue professionals find the most accurate contact information and automating the outreach process, Apollo.io turns prospects into customers. Apollo raised a series D in 2023 and is backed by top-tier investors, including Sequoia Capital, Bain Capital Ventures, and more, and counts the former President and COO of Hubspot, JD Sherman, among its board members.
We are seeking an experienced Workforce Manager to lead and optimize our support team's operational efficiency. This role will oversee real-time management, forecasting, scheduling, and capacity planning to ensure the right staffing levels are maintained across all customer support channels.
The Workforce Manager will play a critical role in aligning staffing strategies with business goals, ensuring that service level agreements (SLAs) are met while optimizing costs and agent productivity. This individual will lead a team of Real-Time Analysts (RTA) and Scheduling Analysts, collaborating closely with Customer Support Leadership, HR, and Finance to develop best-in-class workforce management practices. The ideal candidate is data-driven, proactive, and experienced in WFM methodologies. They should be able to analyze trends, recommend adjustments, and drive process improvements that enhance efficiency and customer experience.
• Develop and implement long-term workforce strategies to support business objectives and expected volume growth.
• Lead forecasting and capacity planning efforts, ensuring accurate staffing models across multiple channels (phone, chat, email, etc.)
• Build and refine staffing models that balance service levels, labor costs, and agent utilization.
• Manage headcount planning and hiring recommendations, working closely with Recruiting to ensure staffing needs are met on time. Real-Time & Scheduling Operations
• Oversee real-time monitoring and intraday adjustments to ensure SLAs are met.
• Manage a team of Real-Time Analysts and Scheduling Analysts, coaching them to enhance workforce efficiency.
• Ensure adherence tracking and schedule compliance, minimizing shrinkage and idle time.
• Drive continuous improvement initiatives to optimize agent occupancy, reduce handle time, and improve overall efficiency. Reporting & Data Analysis
• Monitor and report on key WFM metrics, including forecast accuracy, occupancy, adherence, and SLA performance.
• Provide regular workforce analytics and recommendations to leadership for operational improvements.
• Develop and maintain dashboards and reports to track agent performance and staffing trends. Collaboration & Stakeholder Management
• Partner with Customer Support Leadership to align workforce management with business priorities.
• Work closely with Finance & HR to manage labor costs, headcount planning, and budgeting.
• Collaborate with Technology & Ops teams to optimize workforce management tools and automation.
• Drive engagement with front-line managers to ensure effective communication of schedules, adherence expectations, and workforce updates.
We are AI Native
Apollo.io is an AI-native company built on a culture of continuous improvement. We’re on the front lines of driving productivity for our customers—and we expect the same mindset from our team. If you're energized by finding smarter, faster ways to get things done using AI and automation, you'll thrive here.
Why You’ll Love Working at Apollo
At Apollo, we’re driven by a shared mission: to help our customers unlock their full revenue potential. That’s why we take extreme ownership of our work, move with focus and urgency, and learn voraciously to stay ahead.
We invest deeply in your growth, ensuring you have the resources, support, and autonomy to own your role and make a real impact. Collaboration is at our core—we’re all for one, meaning you’ll have a team across departments ready to help you succeed. We encourage bold ideas and courageous action, giving you the freedom to experiment, take smart risks, and drive big wins.
If you’re looking for a place where your work matters, where you can push boundaries, and where your career can thrive—Apollo is the place for you.
Learn more here!
Ready to apply?
Apply to Apollo.io
Director, Region Sales
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Veeam is the Data and AI Trust Company, specializing in helping organizations ensure their data and AI are fully understood, secured, and resilient to enable the acceleration of safe AI at scale. As the market leader in both data resilience and data security posture management, Veeam is built for the convergence of identity, data, security, and AI risk. Headquartered in Seattle with offices in more than 30 countries, Veeam protects over 550,000 customers worldwide, who trust Veeam to keep their businesses running. Join us as we go fearlessly forward together, growing, learning, and making a real impact for some of the world’s biggest brands.
Country Manager – Mexico
About the Role
We are looking for a highly strategic and commercially driven Country Manager to lead one of the company’s highest-priority growth markets: Mexico.
This role owns the full commercial, operational, and strategic agenda for the country, including building and leading the local team, developing a strong partner ecosystem, and driving revenue across all customer segments — SMB, mid-market, and enterprise.
The ideal candidate will be fluent in positioning and selling across multiple delivery models, including subscription licensing, SaaS, and managed/service-provider offerings, adapting to customer needs and market dynamics.
What You’ll Do
Revenue & GTM Strategy
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Own annual and quarterly ARR targets across all segments and delivery models
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Lead and coach the local sales team across both high-velocity (SMB) and complex enterprise sales cycles
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Drive direct enterprise relationships while enabling channel-led coverage for SMB and mid-market
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Align marketing activities (channel and end-user) with the overall GTM motion
Channel & Partner Ecosystem
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Build and scale a tiered partner ecosystem including VARs, MSPs, MSSPs, telcos, and cloud distributors
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Enable partners to sell and deliver across subscription, SaaS, and managed service models
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Develop service-provider and white-label agreements for BDR/DR-as-a-Service offerings
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Define and execute distribution strategy and co-sell motions with key partners
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Drive partner performance across revenue contribution, pipeline generation, and enablement metrics
Team & Operations
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Hire, develop, and lead local teams across sales, presales, customer success, and marketing
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Own country-level OpEx, headcount planning, and forecasting
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Ensure strong CRM discipline and reporting across pipeline, forecast, and performance metrics
Market Intelligence & Compliance
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Monitor and navigate the regulatory landscape (LFPDPPP, NOM, CNBV, IMSS/SAT data mandates)
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Track competitive dynamics across subscription, SaaS, and managed service models
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Represent the company at key industry events
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Provide ongoing market and competitive intelligence
Customer Success & Retention
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Ensure effective onboarding, adoption, and renewal processes across all delivery formats
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Drive NRR ≥ 110% through upsell, cross-sell, and service expansion
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Guide customers through transitions between delivery models (e.g., subscription to SaaS)
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Build and maintain executive relationships with strategic accounts
What You’ll Bring
Background
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8–15 years of experience in B2B technology sales, including leadership roles at country or regional level
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Proven ability to manage and sell across SMB, mid-market, and enterprise segments simultaneously
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Experience with at least two of the following: subscription licensing, SaaS, or managed/service-provider models
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Strong background in cybersecurity, data protection, or backup/recovery solutions
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Deep knowledge of the Mexican IT channel ecosystem (distributors, VARs, MSPs, MSSPs, telcos)
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Established network within the CISO and IT leadership community in Mexico
Leadership & Personal Attributes
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Proven ability to build and scale high-performing local teams across different sales motions
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Entrepreneurial mindset with strong ownership and decision-making capabilities
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Executive presence with experience engaging C-level stakeholders and boards
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Strong forecasting discipline and experience with CRM tools (Salesforce, HubSpot)
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Native or near-native Spanish and professional English
What You’ll Get
- Onboarding kit
- Company cellphone
- Paid home Internet (through modem)
- Coffee & snacks at the office
- Car allowance -
- Health insurance for employee and immediate family group
- Life insurance
Bonus Skills
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Experience with vendors such as Acronis, Veeam, Veritas, Commvault, or Druva
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Knowledge of Mexican data regulations (LFPDPPP and related frameworks)
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Experience in public sector (government) technology sales
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Hyperscaler partnership experience (AWS, Azure, GCP)
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Experience guiding customers through delivery model transformations
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MBA or equivalent business education
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Portuguese for broader LATAM exposure
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Technical pre-sales or solutions engineering background
#LI-CC1
Please note that any personal data collected from you during the recruitment process will be processed in accordance with our Recruiting Privacy Notice.
The Privacy Notice sets out the basis on which the personal data collected from you, or that you provide to us, will be processed by us in connection with our recruitment processes.
By applying for this position, you consent to the processing of your personal data in accordance with our Recruiting Privacy Notice.
By submitting your application, you acknowledge that the information provided in your job application and any supporting documents is complete and accurate to the best of your knowledge. Any misrepresentation, omission, or falsification of information may result in disqualification from consideration for employment or, if discovered after employment begins, termination of employment.
Ready to apply?
Apply to Veeam Software
Regional Sales Manager - Enterprise (Data & AI Security)
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Veeam is the Data and AI Trust Company, specializing in helping organizations ensure their data and AI are fully understood, secured, and resilient to enable the acceleration of safe AI at scale. As the market leader in both data resilience and data security posture management, Veeam is built for the convergence of identity, data, security, and AI risk. Headquartered in Seattle with offices in more than 30 countries, Veeam protects over 550,000 customers worldwide, who trust Veeam to keep their businesses running. Join us as we go fearlessly forward together, growing, learning, and making a real impact for some of the world’s biggest brands.
About the Role:
Veeam, following its acquisition of Securiti AI - the leader in AI-powered data security posture management (DSPM) - is seeking experienced Data & AI Security Specialists to drive growth in this innovative business.
In this role, you will focus exclusively on Securiti AI solutions, working closely with Veeam account executives to cross-sell into Veeam’s customer base, win new business, and expand existing Securiti AI accounts. You’ll have a shared territory with multiple AEs, strong earning potential, and support from a dedicated Securiti AI solution engineer for technical engagements. You’ll also benefit from Veeam’s robust go-to-market resources to ensure customer success.
What You’ll Do:
- Develop and execute a territory plan to drive repeatable revenue within assigned accounts.
- Collaborate with account executives to identify and maximize cross-sell opportunities for Securiti AI solutions.
- Lead the entire sales process, serving as a trusted advisor, and presenting compelling business cases to customers.
- Manage a pipeline of high-value opportunities, ensuring accurate forecasting and CRM discipline.
- Expand relationships with key channel partners and resellers to accelerate deal flow and market reach.
What You’ll Bring:
- Proven success closing complex enterprise software deals, with 10-15+ years in security software sales.
- Extensive experience managing multithreaded sales cycles involving multiple stakeholders.
- Strong existing relationships with C-suite executives and channel partners in large enterprises.
- Deep understanding of enterprise software sales, particularly in data security, management, or cybersecurity.
- Reputation for integrity, honesty, and building long-term customer relationships.
#LI-DF1 #LI-REMOTE
Please note that any personal data collected from you during the recruitment process will be processed in accordance with our Recruiting Privacy Notice.
The Privacy Notice sets out the basis on which the personal data collected from you, or that you provide to us, will be processed by us in connection with our recruitment processes.
By applying for this position, you consent to the processing of your personal data in accordance with our Recruiting Privacy Notice.
By submitting your application, you acknowledge that the information provided in your job application and any supporting documents is complete and accurate to the best of your knowledge. Any misrepresentation, omission, or falsification of information may result in disqualification from consideration for employment or, if discovered after employment begins, termination of employment.
Ready to apply?
Apply to Veeam Software