Important Information

Experience: +6 years

Job Mode: Full-time

Work Mode: Remote

ID: OPP00051-1

Responsibilities and Duties

• Digest requirement from product team and lead the elaboration of high level design for high availability, performance and scalability features for cloud systems; 
• Raise and discuss trade-offs of different design approaches elaborating detailed design documents; 
• Implement solution from coding to testing to production deployment support; 
• Follow agile processes and participate actively in all development phases.

Essential Skills 

• Experience with Golang (Go) programming language;  
• Extensive experience with modeling, producing and consuming web services based APIs (RESTful or SOAP based); 
• Experience on Cloud Service Orchestration; 
• Experience with Cloud Development; 
• Experience with backend systems development; 
• Proven proficiency with object-oriented software development; 
• Proven experience on complex architectural design for cloud-based applications; 
• Design Patterns; 
• Experience with SQL and NoSQL databases such as PostgreSQL, SQL Server, Oracle, MongoDB, Cassandra. 

Highly Desirable Skills 

• Competent in one or more programming language(s): Go (Golang), Python, Node, C#, C and C++, Java; 
• Knowledge on testing (Unit Test, Feature Test, Integration); 
• Knowledge of cloud platforms and technologies including Google Cloud, Aws, Azure; 
• Experience working with Kubernetes and OpenShift; 
• Exposure to and/or experience with Serverless applications; 
• An understanding of software design patterns, pipeline automation and software testing principles and methodologies; 
• Familiar with designing, coding, deploying and debugging microservices applications; 
• Strong Scripting and automation skills; 
• Passionate about solving problems in code; 
• Is proactive and easily trouble shoots and resolves issues relating to customer service, product, process and tools; 
• Comfortable with Linux Environment and shell scripting.

About Encora

Encora is the preferred digital engineering and modernization partner of some of the world’s leading enterprises and digital native companies. With over 9,000 experts in 47+ offices and innovation labs worldwide, Encora’s technology practices include Product Engineering & Development, Cloud Services, Quality Engineering, DevSecOps, Data & Analytics, Digital Experience, Cybersecurity, and AI & LLM Engineering.

At Encora, we hire professionals based solely on their skills and qualifications, and do not discriminate based on age, disability, religion, gender, sexual orientation, socioeconomic status, or nationality.

Get to know Okta
Okta is The World’s Identity Company. We free everyone to safely use any technology—anywhere, on any device or app. Our Auth0 and Okta Platforms enable secure yet flexible access, authentication, and automation that transforms how people move through the digital world, putting Identity at the heart of business security and growth.

At Okta, we celebrate a variety of perspectives and experiences. We are not looking for someone who checks every single box, we’re looking for lifelong learners and people who can make us better with their unique experiences. 

Join our team! We’re building a world where Identity belongs to you. 

The Okta Technical Account Management Team
The TAM team empowers Okta customers to deliver secure, scalable, and transformative identity solutions by acting as their trusted identity coach. We drive lasting success through elevated technical maturity, proactively guiding their identity decisions and long-term identity vision. We guide a customer’s strategy for customer identity and security posture while driving value in Okta’s suite of Auth0 products and, ultimately, retention at contract renewal.

The Auth0 Technical Account Manager Opportunity
This is an exciting opportunity for an experienced technical expert to join the TAM team. This role specializes in the Auth0 platform, which is an easy-to-implement, adaptable authentication and authorization platform for Consumer and SaaS applications. We make your login experience awesome. You will be working with a portfolio of well-known brands on their Auth0 implementations as an identity coach. Building close relationships with technical stakeholders from early in the customer lifecycle, you will learn their business, goals, challenges and technical landscape, ensuring Okta delivers on a long-term strategic plan to help solve these challenges and realize the value of their Auth0 platform investment, while continuing to evolve to solve new objectives and improve security posture.

The ideal candidate for this role has experience in either customer business-facing or technical delivery. They exhibit both interest and adaptability to both technical and business discussions, including agility in conversation and intelligent follow-through for customers. They are able to showcase an understanding of the TAM role through concrete examples of problem solving strategies and tactics often faced in the role. 

What you’ll be doing:

• Serve as a trusted Identity Coach, guiding customers to achieve their objectives through timely technical guidance, advice, enablement, and best practice sharing
• Learn our customers’ business, gaining insights into their strategies, goals, and challenges - through the lens of identity
• Build and nurture long-term relationships with stakeholder personas from developers, engineering leads, app builders, and product owners, through to C-level exec, evolving customers into Auth0 champions
• Conduct quarterly customer meetings with executives to recap past value, show progress on current initiatives and future state or roadmap items
• Conduct ad hoc customer meetings with technical practitioners on identity solutions, technical guidance and best practices
• Monitor customer health, satisfaction, and engagement, proactively addressing risks and escalations
• Collaborate with stakeholders to develop strategies to increase customer adoption, and uncover growth opportunities that will solidify Auth0 for the entirety of customer identity
• Analyze trends, identify areas for improvement, and take action to optimize customer outcomes
• Act as a product evangelist, educating customers on new features and alignment of roadmaps to enhance their experience
• Represent the voice of the customer, ensuring their needs and feedback shape the company’s approach

Requirements:

• 2+ years of total experience in information technology, with a Bachelor’s degree; or an advanced degree without experience; or equivalent experience.
• Familiarity in the following core CIAM areas or technical competencies: 
• Technologies and protocols to support authentication and authorization (OAuth, OpenID Connect, and SAML 2.0)
• Consuming APIs and HTTP request methods
• High-level understanding of custom consumer and SaaS apps both web and native
• Passion for learning cybersecurity principles for IT and consumer applications
• Experience with SaaS/PaaS/cloud-based services, driving their adoption, integration, and ongoing use
• Basic knowledge of software development lifecycle, interest in programming languages, and application builder practices
• A customer-first mindset with the energy and problem-solving skills to address technical challenges and achieve customers' business and technical objectives
• Ability to manage multiple projects simultaneously, perform customer research, generate reports, and analyze data. Strong presentation skills
• Excellent communication skills with the ability to set expectations, and communicate goals and objectives with customers at various levels, from a developer to C-level exec
• Ability to influence customer behavior & health metrics across a portfolio of customers
• This position will be located remotely within 50 miles of Mexico City, with some travel required (under 25% of the time)

Our Values - core competencies expected of our people:

• Always secure, always on: Relentlessly champion Okta’s security-centric mission with our customers
• Drive what’s next: Distinguish ourselves as Identity thought leaders who mature our customer's identity architectures
• Love our customers: Give our customers a premium identity experience
• Build it and own it: Solve hard problems together, own the outcome and impact, and empower each other to do the best work of our careers

Research shows that candidates from underrepresented backgrounds often don’t apply unless they meet all the job criteria. We aren’t looking for someone who ticks every single box on a page; we’re looking for lifelong learners and people who can make us better with their unique experiences. If you think you’d be a great fit, then please get in touch to tell us about yourself.

Okta is an Equal Opportunity Employer

By submitting an application, you agree to the retention of your personal data for consideration for a future position at Okta.  More details about Okta’s privacy practices can be found at: https://www.okta.com/privacy-policy

#LI-MM1
#LI-Hybrid
P22221

Important Information 

Location: Brazil
Job Mode: Full-time 
Work Mode: Work from home

Responsibilities and Duties

• Digest requirement from product team and lead the elaboration of high level design for high availability, performance and scalability features for cloud systems; 
• Raise and discuss trade-offs of different design approaches elaborating detailed design documents; 
• Implement solution from coding to testing to production deployment support; 
• Follow agile processes and participate actively in all development phases.

Essential Skills 

• Experience with Golang (Go) programming language;  
• Extensive experience with modeling, producing and consuming web services based APIs (RESTful or SOAP based); 
• Experience on Cloud Service Orchestration; 
• Experience with Cloud Development; 
• Experience with backend systems development; 
• Proven proficiency with object-oriented software development; 
• Proven experience on complex architectural design for cloud-based applications; 
• Design Patterns; 
• Experience with SQL and NoSQL databases such as PostgreSQL, SQL Server, Oracle, MongoDB, Cassandra. 
  

Highly Desirable Skills 

• Competent in one or more programming language(s): Go (Golang), Python, Node, C#, C and C++, Java; 
• Knowledge on testing (Unit Test, Feature Test, Integration); 
• Knowledge of cloud platforms and technologies including Google Cloud, Aws, Azure; 
• Experience working with Kubernetes and OpenShift; 
• Exposure to and/or experience with Serverless applications; 
• An understanding of software design patterns, pipeline automation and software testing principles and methodologies; 
• Familiar with designing, coding, deploying and debugging microservices applications; 
• Strong Scripting and automation skills; 
• Passionate about solving problems in code; 
• Is proactive and easily trouble shoots and resolves issues relating to customer service, product, process and tools; 
• Comfortable with Linux Environment and shell scripting.

About Encora

Encora is the preferred digital engineering and modernization partner of some of the world’s leading enterprises and digital native companies. With over 9,000 experts in 47+ offices and innovation labs worldwide, Encora’s technology practices include Product Engineering & Development, Cloud Services, Quality Engineering, DevSecOps, Data & Analytics, Digital Experience, Cybersecurity, and AI & LLM Engineering.

At Encora, we hire professionals based solely on their skills and qualifications, and do not discriminate based on age, disability, religion, gender, sexual orientation, socioeconomic status, or nationality.

As a Cato Customer Success Manager, you will be a trusted advisor to our top customers from deployment and throughout their journey to renewal. In this role you will inspire and support customer adoption and expansion and use your customer facing and technical acumen to lead our customers to success.

Curiosity - you have a desire to truly understand our customers' business needs.
Creativity - you can find a sustainable path to yes.
Empathy - you connect at a human level with our customers and you genuinely care

Responsibilities:

• Responsible for the health of the assigned accounts and ensure our customers continue to stay and grow with us and realize the full value of their investment in our technology
• Develop meaningful relationships with key stakeholders within the customer as well as Cato’s teams (Sales, Customer Success, R&D and Support Engineering)
• Own and orchestrate Cato's post sales motion, including conducting QBRs, product adoption maturity assessments, managing renewals and upsells

Requirements:

• 5+ year of experience ideally in a Customer Success role at a high-growth SaaS software, technology vendor, or Cybersecurity company
• Experience in full commercial negotiations as well as some technical escalation
• Experience and exposure working with networking or security software solutions
• Excellent customer communication and presentation skills (ability to clearly articulate to different audiences and bring the message across in a concise, professional and compelling manner)
• Ability to effectively listen and truly understand the customer needs, even if they're not effectively articulated, and find sustainable solutions
• Ability to influence and persuade at all levels and gain a ‘Trusted Advisor’ status with key stakeholders
• Must be very well organized and able to work effectively in a nimble and fast-paced environment
• Effective problem solver, shows ownership and wants to see issues resolved
• Comfortable working within a geographically distributed team for a hyper-growth global organization
• Ability to travel up to 25% of the time

Prior Experience:

• Solid technology background, ideally hands-on prior experience on at least a few of the following domains:
• Routing (static, BGP, EIGRP, etc.)
• Switching
• SD-WAN
• Firewalls, Proxy
• Secure Web Gateway/CASB/DLP
• Identity Management (SSO, SAML, LDAP, etc.)
• Threat protection mechanisms (IPS, AM, etc.)
• Load Balancing
• Networking protocol analysis (TCP, UDP, IP, ICMP, etc.)
• WAN, MPLS

#LI-MR1

Country Manager – Mexico

About the Role

We are looking for a highly strategic and commercially driven Country Manager to lead one of the company’s highest-priority growth markets: Mexico.

This role owns the full commercial, operational, and strategic agenda for the country, including building and leading the local team, developing a strong partner ecosystem, and driving revenue across all customer segments — SMB, mid-market, and enterprise.

The ideal candidate will be fluent in positioning and selling across multiple delivery models, including subscription licensing, SaaS, and managed/service-provider offerings, adapting to customer needs and market dynamics.

What You’ll Do

Revenue & GTM Strategy

• Own annual and quarterly ARR targets across all segments and delivery models

• Lead and coach the local sales team across both high-velocity (SMB) and complex enterprise sales cycles

• Drive direct enterprise relationships while enabling channel-led coverage for SMB and mid-market

• Align marketing activities (channel and end-user) with the overall GTM motion

Channel & Partner Ecosystem

• Build and scale a tiered partner ecosystem including VARs, MSPs, MSSPs, telcos, and cloud distributors

• Enable partners to sell and deliver across subscription, SaaS, and managed service models

• Develop service-provider and white-label agreements for BDR/DR-as-a-Service offerings

• Define and execute distribution strategy and co-sell motions with key partners

• Drive partner performance across revenue contribution, pipeline generation, and enablement metrics

Team & Operations

• Hire, develop, and lead local teams across sales, presales, customer success, and marketing

• Own country-level OpEx, headcount planning, and forecasting

• Ensure strong CRM discipline and reporting across pipeline, forecast, and performance metrics

Market Intelligence & Compliance

• Monitor and navigate the regulatory landscape (LFPDPPP, NOM, CNBV, IMSS/SAT data mandates)

• Track competitive dynamics across subscription, SaaS, and managed service models

• Represent the company at key industry events

• Provide ongoing market and competitive intelligence

Customer Success & Retention

• Ensure effective onboarding, adoption, and renewal processes across all delivery formats

• Drive NRR ≥ 110% through upsell, cross-sell, and service expansion

• Guide customers through transitions between delivery models (e.g., subscription to SaaS)

• Build and maintain executive relationships with strategic accounts

What You’ll Bring

Background

• 8–15 years of experience in B2B technology sales, including leadership roles at country or regional level

• Proven ability to manage and sell across SMB, mid-market, and enterprise segments simultaneously

• Experience with at least two of the following: subscription licensing, SaaS, or managed/service-provider models

• Strong background in cybersecurity, data protection, or backup/recovery solutions

• Deep knowledge of the Mexican IT channel ecosystem (distributors, VARs, MSPs, MSSPs, telcos)

• Established network within the CISO and IT leadership community in Mexico

Leadership & Personal Attributes

• Proven ability to build and scale high-performing local teams across different sales motions

• Entrepreneurial mindset with strong ownership and decision-making capabilities

• Executive presence with experience engaging C-level stakeholders and boards

• Strong forecasting discipline and experience with CRM tools (Salesforce, HubSpot)

• Native or near-native Spanish and professional English

What You’ll Get

• Onboarding kit
• Company cellphone 
• Paid home Internet (through modem)
• Coffee & snacks at the office
• Car allowance -
• Health insurance for employee and immediate family group
• Life insurance 

Bonus Skills

• Experience with vendors such as Acronis, Veeam, Veritas, Commvault, or Druva

• Knowledge of Mexican data regulations (LFPDPPP and related frameworks)

• Experience in public sector (government) technology sales

• Hyperscaler partnership experience (AWS, Azure, GCP)

• Experience guiding customers through delivery model transformations

• MBA or equivalent business education

• Portuguese for broader LATAM exposure

• Technical pre-sales or solutions engineering background

#LI-CC1

About the Role:  

Veeam, following its acquisition of Securiti AI - the leader in AI-powered data security posture management (DSPM) - is seeking experienced Data & AI Security Specialists to drive growth in this innovative business. 

In this role, you will focus exclusively on Securiti AI solutions, working closely with Veeam account executives to cross-sell into Veeam’s customer base, win new business, and expand existing Securiti AI accounts. You’ll have a shared territory with multiple AEs, strong earning potential, and support from a dedicated Securiti AI solution engineer for technical engagements. You’ll also benefit from Veeam’s robust go-to-market resources to ensure customer success. 

What You’ll Do: 

• Develop and execute a territory plan to drive repeatable revenue within assigned accounts.
• Collaborate with account executives to identify and maximize cross-sell opportunities for Securiti AI solutions.
• Lead the entire sales process, serving as a trusted advisor, and presenting compelling business cases to customers.
• Manage a pipeline of high-value opportunities, ensuring accurate forecasting and CRM discipline.
• Expand relationships with key channel partners and resellers to accelerate deal flow and market reach. 

What You’ll Bring: 

• Proven success closing complex enterprise software deals, with 10-15+ years in security software sales.
• Extensive experience managing multithreaded sales cycles involving multiple stakeholders.
• Strong existing relationships with C-suite executives and channel partners in large enterprises.
• Deep understanding of enterprise software sales, particularly in data security, management, or cybersecurity.
• Reputation for integrity, honesty, and building long-term customer relationships. 

#LI-DF1 #LI-REMOTE

About Us

Nu is one of the largest digital financial platforms in the world, with more than 127 million customers across Brazil, Mexico, and Colombia. Guided by our mission to fight complexity and empower people, we are redefining financial services in Latin America and this is still just the beginning of the purple future we're building.

Listed on the New York Stock Exchange (NYSE: NU), we combine proprietary technology, data intelligence, and an efficient operating model to deliver financial products that are simple, accessible, and human.Our impact has been recognized by global rankings such as Time 100 Companies, Fast Company’s Most Innovative Companies, and Forbes World’s Best Bank. Visit our institutional page https://international.nubank.com.br/careers/ 

About the role

Strategic and regulatory, centered on the design and strengthening of the Technology Risk framework, and on overseeing its implementation through the Technology Risk area and the business areas, ensuring comprehensive, forward-looking management aligned with regulation and the company’s strategy.

Supports the oversight and development of the Technology Risk function, defining frameworks, metrics, and guidelines, and supervising the proper management of risks arising from systems, data, infrastructure, and technology third parties. Acts as the main point of contact with governing bodies and regulators on IT Risk matters, coordinates the response to major incidents and technology crises, and helps execute tests, assessments, and monitoring of the technology environment.

You'll be responsible for

• Define, update, and oversee the Technology Risk framework, including policies, standards, methodologies, and assessment and reporting criteria.
• Establish, update, and monitor technology risk metrics (KRIs, RAS), consolidating the view of exposure and trends for governing bodies.
• Lead the preparation of regulatory reports and presentations to committees and governing bodies on Technology and Cybersecurity Risk.
• Prepare responses and coordinate attention to regulatory and audit requests related to Technology Risk, interacting directly with those authorities when appropriate.
• Oversee the management of high-materiality technology and cybersecurity incidents, including proper classification, root-cause analysis, and definition of corrective actions.
• Oversee the execution of institutional crisis protocols associated with technology and cybersecurity incidents, facilitating pre-crisis reports, internal communications, and coordination with key areas.
• Support the first line in defining and updating disaster recovery plans (DRP) and in their testing, playing a second-line review and challenge role on the adequacy of technology controls and recovery capabilities.
• Participate in the execution of the BIA, reviewing and challenging the technology dependencies identified by the first line, ensuring they adequately reflect criticality and exposure to Technology Risk.
• Collaborate with senior colleagues and technical areas to determine the root cause of material technology gaps and agree on remediation plans and control-strengthening actions.
• Provide guidance and challenge technology risk assessments for new products, features, and architectures, ensuring consistency and completeness.
• Design and maintain IT Third-Party Risk frameworks, aligned with institutional standards and regulatory requirements.
• Oversee the quality and consistency of IT and cybersecurity control testing, technology RCSAs, and incident monitoring.
• Act as a key advisor to the leadership of Risk, Engineering, Security, Data, and other areas, fostering a strong culture of Technology Risk management.
• Stay up to date on regulation, technology trends, emerging threats, and industry best practices, incorporating these learnings into the evolution of the Technology Risk framework.

We are looking for a person who has

• Minimum of 5 years of experience in cybersecurity or IT Risk Management.
• Bachelors’ degree in Engineering, Computer Science, Information Technology, a Risk Management related field, or equivalent experience.
• In-depth knowledge of IT and cybersecurity risk management concepts, practices and methods.
• Understanding of cloud computing models such as Infrastructure as a Service (IaaS), Platform as a Service (PaaS), and Software as a Service (SaaS). Familiarity with cloud providers like Amazon Web Services (AWS) and serverless technologies.
• Understanding of cybersecurity concepts such as confidentiality, integrity and availability, supply chain risks, cryptography, endpoint and network security, cloud security, mobile security, API security, etc.
• Understanding of DevOps practices and tools used in cloud environments, such as continuous integration/continuous deployment (CI/CD) pipelines and containerization.
• Knowledge of risk management frameworks and methodologies to identify, assess and manage risks.
• Proven experience in risk management within the fintech sector is a plus.
• An advanced degree (e.g., MS with concentration in information systems) is a plus.
• Certificates in information security or IT risk management (CISSP, CEH, OSCP, CISA, CISM, CRISC, ISO27001 and/or other) is a plus.
• Proficiency in using risk management software, tools, and agile methodologies is highly preferred.
• An ability to navigate and thrive in a technology-driven environment, with a strategic mindset towards leveraging technology in risk management to transform our day-to-day.
• Fluent in English and Spanish, with exceptional communication skills to articulate complex risk scenarios and strategies effectively.

Location for this opportunity (City, Country)

• Mexico City, Mexico

Our Benefits

• Chance of earning equity at Nu
• Extended maternity and paternity leaves 
• Health and life insurance 
• Dental and Vision Insurance
• NuCare - Our mental health and wellness assistance program
• Nucleo - Our learning platform of courses
• NuLanguage - Our language learning program
• Holiday Bonus ("Aguinaldo") of 30 days of pay per year
• 17 days of paid vacation with 25% vacation bonus
• Gym partnership
• Food card
• Work-from-home Allowance
• Parental Consultancy
• Relocation Assistance Package, if applicable
•  

Work Model for this Role

• Our hybrid work model brings us to the office at least twice a week, on strategic days designed to maximize team connection and collaboration. For more details, visit https://building.nubank.com/nu-hybrid-work-model/ 

Explore how we build technology at Nubank:

🔗 building.nubank.com.br ↗

🎥 youtube.com/@building.nubank ↗

🎧 Listen to our stories on Spotify ↗

Who we seek:

We are looking for a Regional Sales Manager in Mexico, who will be responsible for driving deals in the market. The ideal candidate will have experience selling enterprise data or security products and understand how to sell to complex technical audiences.

What you’ll do:

• Identify, develop, and execute a comprehensive account strategy to close new business and drive expansion growth with customers across a defined territory.
• Prepare and maintain an accurate sales forecast for your territory.
• Network in customers and related organizations.
• Establish, access, and create positive business relationships with key executives and senior-level decision-makers.
• Maintain accurate and up-to-date account intelligence in Salesforce, including regular forecasting of business opportunities to sales and executive leadership.
• Report on sales activity and forecast to senior sales management.
• Responsible for territory quota and named accounts in a defined territory.
• Direct an inside sales team and marketing to uncover opportunities in territory.

What you’ll bring:

• Excellent oral and written communication, able to articulate and present well in front of technical and executive level stakeholders.
• You will have 5-10+ years of direct sales experience selling enterprise software to mid-size to large enterprises.
• Proven track record of successfully closing six and seven figure software licensing deals with prospects and customers in the defined territory of Mexico.
• You have a measurable track record in new business development and overachieving sales targets.
• Prior experience selling data security.
• Experience in selling complex enterprise software solutions and ability to adapt in fast-growing and changing environments.

What’s in it for you?!

Our people are the foundation of our success, and we prioritize offering a wide range of benefits that make our team happier and healthier.

• Equity participation - everyone shares in our success
• Flexible work arrangements 
• Other compulsory benefits based on country of residence

Our Values:

We look for people who embody our values - Care, Do,Try & Shine.

•   Care - We care about our customers and each other
•   Do - We do what it takes to make a positive impact
•   Try - We try our best and we don’t give up
•   Shine - We shine and make it our mission to always stand out

#LI-YD1

#LI-Remote