More About The Role 

We’re on the lookout for a Corporate Account Manager to join the team at Burson  

If you’re an experienced AM with a background in issues & crisis and/or fintech, and are keen to work across complex, high impact briefs. This could be the role for you. 

This is a corporate leaning role with a strong focus on tech, reputation, and working across a mix of global and emerging brands. You’ll support integrated communications, while partnering closely with senior leaders and clients in fast moving, often regulated environments. 

You’ll play a key role in helping clients manage risk, shape narratives, and deliver strategic communications that cut through, ideal for someone who can confidently flex between corporate storytelling and issues management 

What You’ll Do 

• Lead day to day client management across corporate and integrated accounts
• Support and manage issues and crisis communications, including monitoring, messaging, and response
• Develop strategic communications plans across a range of audiences
• Oversee content development including media materials, stakeholder comms, and thought leadership
• Manage media relations and build strong journalist relationships
• Contribute to social and digital campaigns, working closely with integrated teams
• Support new business, proposals, and strategic recommendations
• Provide guidance and mentorship to junior team members  

Experience That Contributes To Success 

• Experience operating at Account Manager level within PR, corporate communications, or agency environments
• Strong background in issues & crisis communications
• Experience working across fintech or financial services (or other regulated industries)
• Proven ability to manage clients and provide strategic counsel in high-pressure environments
• Strong writing skills across corporate and media materials  

Advantageous: exposure to our key capability areas: 

• Social & Total influence
• Data & intelligence (including AI/digital)
• Strategy  

At Burson, we’re driven by Craft, Curiosity, Counsel, and Camaraderie; and we’re always looking for people who bring sharp thinking, strong judgement, and a collaborative mindset. 

If this sounds like you (or someone in your network), we’d love to hear from you. 

#PRJobs #CorporateCommunications #CrisisComms #Fintech #Burson #Hiring #AgencyLife 

As part of the Fever Originals team, you will use data and insights to create one-of-a-kind events and experiences that allow people to have unforgettable moments. 

About the Role

We are looking for an experienced, passionate and critical-thinking Production Team Lead to lead the Australia production team as well as taking ownership on some top priority projects. This person will oversee all aspects of production conducted in the region, ensuring that high-quality experiences are delivered across the board. 

The ideal candidate will show a talent for leadership and teamwork, flexibility, the ability to juggle multiple priorities, a close attention to detail, and meet deadlines while staying within budgets in challenging conditions. This role requires a proven track record in live event production and/or immersive experiences, with experience in the production and delivery of permanent attractions as a strong plus.

You will:

• Manage the Australia Production team on regional FO productions, creating a supportive team environment, and focusing on the development of team members,
• Assess regional projects and assign within the team or to freelancers as needed 
• Support the team to manage priorities, oversee progress towards deliverables and find solutions to complex situations,
• Provide production expertise to support in the feasibility and planning stages of the pipeline development, 
• Support Production Directors and Show Support Directors on the development of production tools and processes to streamline practices and optimize efficiency,
• Maintain an up-to-date directory of freelancers and service providers and an active personal network of contacts within the industry,
• Communicate and collaborate with internal cross-functional teams and stakeholders to drive alignment and execution of event deliverables,
• Manage multiple productions and help scale some of Fever’s biggest Original IPs against team targets
• Support the wider originals team in the development of new events, implementing new production formats and ensuring Fever remains up to date and ahead of the curve on emerging technologies and solutions that can enhance Fever’s experiences,
• Research new vendors, technologies, experiences,
• Oversee venue procurement, event permits, and insurance compliance,
• Handle administrative duties including expense reports, invoicing, and working with the legal department on contracts, 
• Domestic and international travel and work across time zones may be required. 

Preferred Qualifications

You have a successful track record of production management of live events, immersive experiences, and/or permanent attractions with strong oral and written communication skills. You thrive in a fast-paced environment and pride yourself on your flexible, detailed, analytical mindset. You have experience, but also an ability to think from a business perspective.

Candidates need to be passionate about the entertainment/events industry. You will have to be comfortable delivering results in an ambiguous environment and bring innovative ideas about how to create compelling experiences. 

Requirements:

• 7+ years of experience in the live event production industry 
• 1-2 years of people management experience
• Ability to manage multiple projects at any given time and pull together multiple aspects of a production in an organized and efficient way in a fast-paced environment 
• Have an innovative and solution-focused mindset to identify problems and find creative solutions
• Experience in personnel management and team talent development
• Leadership, initiative and clear prioritization skills 
• A broad network of vendors and venues, and experience with productions issues such as permitting, rules and regulations
• A strong understanding of technical production requirements and basic understanding of fabrication techniques
• Curious, with an appetite for learning, keen to push boundaries and try new concepts, and the ability to pick up new skills quickly
• Able to communicate with partners, brands, agencies, and talent on efforts, working collaboratively and willing to be hands-on
• Experience as construction manager or in construction of a theater involving the management of contractors is a plus.

You can expect to join a group of diverse, hardworking team players, where a cultural fit is someone willing to stay humble and learn and can work nimbly. We welcome applications with unusual backgrounds with the expectation that the applicant will have acquired hard or soft skills and maturity throughout their experiences.

Benefits

• Opportunity to have a real impact in a high-growth global category leader
• 40% discount on all Fever events and experiences
• Superannuation
• Health insurance
• Work in a location in the heart of the city with possible travel across our markets
• Home office friendly
• Responsibility from day one and professional and personal growth
• Great work environment with a young, international team of talented people to work with!

Our hiring process 

• A 30 min video call with one of our Talent Acquisition Managers, to better understand your career plan, assess cultural fit, and answer any questions you may have
• A 60 min online test with three topics: logic, analytics, and written understanding
• A 30 min interview with the hiring manager
• A 45 min video call with your future manager, including questions about your profile and a business case presentation (to be prepared in advance)

On average our process lasts 20 working days and offers usually follow within a week.

About the role

We’re seeking an experienced Account Manager with 4+ years within digital marketing and martech under their belt.

You will help clients connect with their customers using innovative and strategic digital campaign solutions, across both customer loyalty and acquisition campaigns, with a focus on end-to end email campaign management. 

You will handle the day-to-day administration of your client accounts, including internal and client WIPs, workflow control, meetings, minutes, estimates and records, while developing a thorough understanding of your client’s business needs and offering strategic recommendations on digital campaigns. 

In this opportunity you will get to work with some of Australia’s most-loved retail brands.

What you’ll do

• Manage multiple key client accounts, owning all aspects of account services 
• Own the financial and contractual nature of the assigned accounts, including scoping of new opportunities, creating and reviewing SOW, MSAs & change requests, invoicing and burndown reports, ensuring prosperous financial health across accounts   
• Nurture and grow the relationships within the assigned accounts, ensuring frequent contact with key clients, in-person meetings and social gatherings
• Project management of small to medium projects/retainers, owning the coordination and completion of project timelines, resourcing, delivery, change requests, budget, and perform agile ceremonies as required 
• Be the escalation point of contact, ensuring problems are solved efficiently and with minimal impact to the client relationship, internal team and quality of work
• Conduct/assist workshops and discovery sessions to capture business and functional requirements of assigned accounts, to inform new opportunities and the scoping of identified opportunities
• Manage the resourcing of accounts, ensuring accounts are adequately and efficiently resourced
• Maintain and demonstrate a sound knowledge of Ogilvy One’s range of technical, strategic and campaign service offering, as to answer client enquiries and to proactively seeking new opportunities by identifying accounts needs within Ogilvy One’s service offerings
• Build and maintain relationships across platform partners (e.g. Martech Account Executives) to share knowledge and seek new opportunities
• Lead the end-to-end execution of marketing campaigns (primarily email marketing), including creative development, strategic guidance, quality assurance, deployment, and reporting
• Collaborate closely with clients on campaign strategic planning adhering to best practice guidelines
• Continuously monitor campaign performance, providing testing optimisation recommendations, along with reporting and analysis for meaningful insights 

What you'll bring

• Demonstrated experience with strong stakeholder management to deliver successful outcomes 
• Solid understanding of marketing technology and digital marketing
• Experience in overseeing and managing campaigns end to end
• Familiarity with digital campaigns, including email campaigns and lifecycle communications
• Comfortable presenting campaigns findings to stakeholders to drive continuous improvement 
• Strong ability to triage and work with both internal and external stakeholders to ensure outcomes
• Strong organisation and project management skills
• Excellent written and verbal communication skills with attention to detail
• Exceptional relationship building skills and a team player mentality
• Be comfortable with simplifying complex technical strategies and requirements to nontechnical stakeholders
• Experience identifying opportunities to add value to existing tech stacks 

About Ogilvy One

Ogilvy One is the customer experience and engagement arm of Ogilvy, specialising in building valuable relationships by design.

For 25 years, we've transformed business challenges into human-centric solutions that drive long-term customer value, always putting creativity at the heart of our approach. Across Ogilvy's global network of 120+ offices, we combine creativity, data, and AI to craft personalized brand experiences that connect with customers on a deeper level.

With over 4,000 specialists bringing expertise in creative, strategy, data, media, and technology, supported by a network of technology hubs powered by Verticurl, we deliver integrated solutions that help brands thrive in the age of personalization.

Why Ogilvy?   

• Go global with Ogilvy: As part of a leading global network, you'll have access to exciting career pathways and opportunities around the world. Expand your horizons and connect with colleagues across the globe. 
• Family & caregiver support: We offer a gender-neutral parental leave policy, providing 16 weeks of paid leave to support all parents and caregivers throughout their journey. We're committed to helping you balance your career and family life. 
• Unlock the power of AI: Get exclusive access to WPP Open, our cutting-edge global AI platform, and leverage the latest technology to enhance your work and drive innovation. 
• Belong at Ogilvy: We're deeply committed to fostering an equitable and inclusive workplace. Our Inclusivity & Impact Council, SheCD, WPP Unite, and Reconciliation Action Plan programs are just some of the ways we're creating a culture where everyone feels valued and respected. 
• Invest in your growth: We're invested in your success. You'll receive a tailored personal development plan to help you achieve your goals, along with dedicated support from your manager to guide your career journey. We leverage Culture Amp to facilitate meaningful career conversations and track your progress. 
• Recharge & rejuvenate: Enjoy a range of additional leave benefits, including your birthday off, Summer Fridays, and loyalty leave (an extra day for each year you're with us). 
• Wellness your way: Take advantage of discounted rates with health and fitness providers, plus access to yoga, meditation, and wellbeing programs to support your mental and physical health. 
• Confidential support: We provide confidential counselling support through Telus EAP to help you navigate any personal or professional challenges. 
• Recognising excellence: We celebrate your achievements and loyalty through our employee reward programs. 
• Referral bonus: Bring your talented friends to Ogilvy and receive a bonus! 
• Unlock exclusive savings: Access discounts and vouchers for major household brands through our benefits platform, perkSPACE. 

At Ogilvy, inclusivity is essential to our success. We're committed to building a workplace that embraces various perspectives, experiences, and backgrounds, knowing that diverse teams drive more impactful work. 

We strongly encourage applications from Aboriginal and Torres Strait Islander peoples, Māori, people with disabilities, diverse cultural and linguistic backgrounds, all ages, genders, sexual orientations, gender identities and expressions, nationalities, and family structures. 

We believe everyone thrives when they can be themselves. We provide equal opportunities and are committed to creating an inclusive environment where everyone feels valued, respected, and empowered to reach their full potential.  

If you require any accessibility adjustments during the recruitment process, please let us know: ogv-au-careers@ogilvy.com 

#LI-HF1

About Ogilvy One

Ogilvy One is the customer experience and engagement arm of Ogilvy, specialising in building valuable relationships by design.

For 25 years, we've transformed business challenges into human-centric solutions that drive long-term customer value, always putting creativity at the heart of our approach. Across Ogilvy's global network of 120+ offices, we combine creativity, data, and AI to craft personalized brand experiences that connect with customers on a deeper level.

With over 4,000 specialists bringing expertise in creative, strategy, data, media, and technology, supported by a network of technology hubs powered by Verticurl, we deliver integrated solutions that help brands thrive in the age of personalization.

About the role

We are looking for a Senior Digital Producer to lead the end-to-end delivery of data-driven digital marketing campaigns for Tier 1 clients.

Working within one of Australia’s leading MarTech and Digital Experience teams, you will own the planning, production and execution of multi-channel campaigns across marketing automation platforms such as Salesforce Marketing Cloud and Braze.

This role sits at the centre of delivery – translating strategy into executable plans, coordinating designers and developers, managing campaign production and ensuring all outputs meet quality, timeline and performance expectations.

You will work closely with clients, strategists and technical specialists to deliver high-quality digital campaigns that drive measurable results.

This role could be based in Melbourne or Sydney, but Melbourne is preferred.

What you’ll do

Campaign Delivery & Production

• Own the end-to-end delivery of digital marketing campaigns, from briefing strategy, design through to build, QA, launch and post-campaign review.
• Translate campaign strategies and client briefs into clear production plans and actionable tasks for designers, developers and marketing specialists.
• Coordinate cross-functional teams to ensure campaigns are delivered on time, within scope and to the required quality standards.
• Manage campaign production workflows using tools such as Jira, Wrike, Monday.com or similar platforms.

Client & Stakeholder Management

• Act as the day-to-day delivery lead for clients, ensuring campaign requirements, timelines and expectations are clearly understood.
• Run campaign briefings and align stakeholders across strategy, creative and technology teams.
• Manage campaign scope and timelines while proactively addressing risks and delivery challenges.
• Provide recommendations to improve campaign execution, efficiency and performance.

Quality Assurance & Governance

• Ensure all campaign assets are reviewed, QA’d and compliant with digital and marketing best practices.
• Manage peer reviews and client approvals prior to campaign deployment.
• Oversee developers and producers to ensure technical accuracy, responsiveness and platform compliance.
• Troubleshoot issues related to campaign builds, email rendering and deployment across platforms (Email on Acid or Litmus) and devices.

Campaign Performance & Optimisation

• Monitor campaign performance and identify opportunities for optimisation and experimentation.
• Support reporting and performance analysis to inform test-and-learn marketing programs.
• Provide insights and recommendations based on campaign data and customer engagement metrics.

Marketing Automation Execution

• Manage the build and deployment of email and multi-channel campaigns using marketing automation platforms such as Salesforce Marketing Cloud or Braze.
• Support segmentation, journey orchestration and campaign configuration within MAP platforms.

Capability & Knowledge Leadership

• Deliver training and knowledge-sharing sessions for internal teams and clients on campaign delivery, marketing automation platforms and digital best practices.
• Contribute to the ongoing development of delivery frameworks, playbooks and campaign standards across the team.

What you'll bring

• 3+ years of experience delivering digital marketing campaigns or CRM programs.
• Strong experience working with Marketing Automation Platforms such as Salesforce Marketing Cloud, Braze, Adobe Campaign or similar.
• Proven ability to manage digital campaign production from brief through to deployment.
• Experience coordinating cross-disciplinary teams including designers, developers and strategists.
• Strong stakeholder management and client communication skills.
• Strong experience with Figma, Photoshop or similar tools.
• Experience managing delivery workflows using Jira, Wrike, Monday.com or similar tools.
• Solid understanding of HTML, CSS and responsive email development principles.
• Understanding of digital marketing performance metrics, campaign testing and optimisation.
• Strong attention to detail and ability to manage multiple campaigns simultaneously in a fast-paced environment.

Why Ogilvy?   

• Go global with Ogilvy: As part of a leading global network, you'll have access to exciting career pathways and opportunities around the world. Expand your horizons and connect with colleagues across the globe. 
• Family & caregiver support: We offer a gender-neutral parental leave policy, providing 16 weeks of paid leave to support all parents and caregivers throughout their journey. We're committed to helping you balance your career and family life. 
• Unlock the power of AI: Get exclusive access to WPP Open, our cutting-edge global AI platform, and leverage the latest technology to enhance your work and drive innovation. 
• Belong at Ogilvy: We're deeply committed to fostering an equitable and inclusive workplace. Our Inclusivity & Impact Council, SheCD, WPP Unite, and Reconciliation Action Plan programs are just some of the ways we're creating a culture where everyone feels valued and respected. 
• Invest in your growth: We're invested in your success. You'll receive a tailored personal development plan to help you achieve your goals, along with dedicated support from your manager to guide your career journey. We leverage Culture Amp to facilitate meaningful career conversations and track your progress. 
• Recharge & rejuvenate: Enjoy a range of additional leave benefits, including your birthday off, Summer Fridays, and loyalty leave (an extra day for each year you're with us). 
• Wellness your way: Take advantage of discounted rates with health and fitness providers, plus access to yoga, meditation, and wellbeing programs to support your mental and physical health. 
• Confidential support: We provide confidential counselling support through Telus EAP to help you navigate any personal or professional challenges. 
• Recognising excellence: We celebrate your achievements and loyalty through our employee reward programs. 
• Referral bonus: Bring your talented friends to Ogilvy and receive a bonus! 
• Unlock exclusive savings: Access discounts and vouchers for major household brands through our benefits platform, perkSPACE. 

At Ogilvy, inclusivity is essential to our success. We're committed to building a workplace that embraces various perspectives, experiences, and backgrounds, knowing that diverse teams drive more impactful work. 

We strongly encourage applications from Aboriginal and Torres Strait Islander peoples, Māori, people with disabilities, diverse cultural and linguistic backgrounds, all ages, genders, sexual orientations, gender identities and expressions, nationalities, and family structures. 

We believe everyone thrives when they can be themselves. We provide equal opportunities and are committed to creating an inclusive environment where everyone feels valued, respected, and empowered to reach their full potential.  

If you require any accessibility adjustments during the recruitment process, please let us know: ogv-au-careers@ogilvy.com 

#LI-HF1

Position Highlights:

• Full-Time: Monday-Friday 8:00AM-4:30 PM EST
• Location: This role will be performed at one location (Melbourne, Florida, United States)
• Comfortable working in a high-volume production environment.
• Processing medical record requests by taking calls from patients, insurance companies and attorneys to provide medical status.
• Documenting information in multiple platforms using two computer monitors.
• Full Benefits: PTO, Health, Vision, and Dental Insurance and 401k Savings Plan and tuition Assistance 

You will:

• Receive and process requests for patient health information in accordance with Company and Facility policies and procedures.
• Maintain confidentiality and security with all privileged information.
• Maintain working knowledge of Company and facility software.
• Adhere to the Company's and Customer facilities Code of Conduct and policies.
• Inform manager of work, site difficulties, and/or fluctuating volumes.
• Assist with additional work duties or responsibilities as evident or required.
• Consistent application of medical privacy regulations to guard against unauthorized disclosure.
• Responsible for managing patient health records.
• Responsible for safeguarding patient records and ensuring compliance with HIPAA standards.
• Prepares new patient charts, gathering documents and information from paper sources and/or electronic health records.
• Ensures medical records are assembled in standard order and are accurate and complete.
• Creates digital images of paperwork to be stored in the electronic medical record.
• Responds to requests for patient records, both within the facility and by external sources, retrieving them and transmitting them appropriately.
• Answering of inbound/outbound calls.
• May assist with patient walk-ins.
• May assist with administrative duties such as handling faxes, opening mail, and data entry.
• Must meet productivity expectations as outlined at a specific site.
• May schedules pick-ups.
• Other duties as assigned.

What you will bring to the table: 

• High School Diploma or GED.
• Ability to commute between locations as needed.
• Able to work overtime during peak seasons when required.
• Basic computer proficiency.
• Comfortable utilizing phones, fax machines, printers, and other general office equipment on a regular basis.
• Professional verbal and written communication skills in the English language.
• Detail and quality oriented as it relates to accurate and compliant information for medical records.
• Strong data entry skills.
• Must be able to work with minimum supervision responding to changing priorities and role needs.
• Ability to organize and manage multiple tasks.
• Able to respond to requests in a fast-paced environment.

Bonus points if:

• Experience in a healthcare environment.
• Previous production/metric-based work experience.
• In-person customer service experience.
• Ability to build relationships with on-site clients and customers.
• Comfortable bringing new ideas, process improvement suggestions, and feedback to internal stakeholders.

Position Summary 

The Senior Manager – Practice Management & Performance is accountable for the day‑to‑day operational performance, capacity management, and leadership of advice operations teams, ensuring the practice operates efficiently, consistently, and at scale. This role leads Team Leaders across Paraplanning and Client Services and an Operations Manager. The role translates business strategy, standards, and regulatory obligations into effective practice‑level delivery, enabling advisers to focus on client outcomes and growth. The role balances people leadership, commercial insight, and operational discipline to ensure the business is achieving its goals.

This role is located in Melbourne, Victoria, Australia.

Primary Responsibilities

People Leadership & Team Performance

• Lead, coach and develop Operations Manager and Team Leads to drive accountability and consistent delivery of outcomes
• Build a culture of accountability, collaboration and client-centricity
• Set clear expectations for workflow discipline, service quality, and capacity management
• Support Ops Mgr and Team Leads to:
  • Allocate work effectively
  • Build capability and role clarity within their teams
  • Address performance, quality, or capacity issues early
  • Foster a culture of accountability, continuous improvement, and commercial awareness

Practice Operations & BAU Excellence

• Ensure advice operations run smoothly and consistently across the business
• Monitor BAU execution, identifying inefficiencies, bottlenecks, and operational risk
• Act as the escalation point for complex operational or resourcing issues
• Stabilise operations during periods of growth, adviser change, or increased demand

Adviser Productivity & Capacity Management

• Partner with advisers and leaders to improve utilisation and sustainable workloads
• Remove operational friction that impacts advisor productivity or client experience
• Oversee capacity planning across Paraplanning and Client Services teams
• Balance adviser demand with team capability and capacity

Operational Reporting & Commercial Insights

• Own operational and performance reporting, including:
  • Workflow health and WIP
  • Capacity and utilisation metrics
  • Client, FUM, and revenue‑related operational indicators
• Translate reporting into clear insights and actionable recommendations for leaders

Operational Risk, Quality & Governance

• Ensure operational teams work within agreed compliance, AFSL, and governance frameworks

Technology & Systems Enablement

• Act as a senior operational owner of advice systems (e.g. Xplan and related platforms)
• Ensure tools are used consistently and effectively by operational teams
• Partner with Technology and Service Design to embed agreed changes into BAU
• Identify system or process issues impacting productivity or quality

Continuous Improvement & Change Execution

• Lead or support operational improvement initiatives impacting BAU performance
• Own implementation and adoption of agreed changes across teams
• Ensure improvements are practical, embedded, and sustained

Qualifications

• 8+ years leadership experience in financial advice operations, paraplanning, or client services
• Proven experience in implementing and embedding change initiatives
• Experience leading process alignment across the wider business in a way that supports teams and enhances the client experience
• Proven ability to lead others and indirectly manage larger operational teams
• Strong commercial and capacity‑planning mindset
• High confidence engaging with advisers and senior stakeholders
• Ability to balance people leadership with operational execution
• Strong people leadership capability, with the ability to coach, influence, and hold leaders accountable for outcomes
• Sound operational judgment, balancing efficiency, quality, and client experience in day‑to‑day decisions
• Commercial mindset, with a clear understanding of how operational performance supports adviser productivity and business results
• Confident capacity and workload management across competing priorities and adviser demand
• High level of data literacy, able to interpret information, identify trends or risks, and support sound decision‑making
• Disciplined and structured approach to BAU execution, with strong follow‑through
• Comfortable operating within governance and risk frameworks, reinforcing consistent and compliant ways of working
• Calm, resilient, and pragmatic leader, able to cut through complexity and drive practical outcomes

About Focus Partners Australia 

Focus Partners Australia is part of Focus Financial Partners, a leading financial services firm based in the United States, comprised of wealth management, family office, and business management services. Focus Partners Australia offers integrated capabilities in investment and portfolio management, accounting, lending, insurance and related services from its offices in Sydney, Melbourne, Brisbane and the Gold Coast. Guided by a client-first ethos, we leverage the global expertise, platforms and capital strength of Focus Financial Partners to deliver holistic, fiduciary guidance across strategic planning, portfolio management, insurance, credit and tax. By fusing local insight with world-class resources, Focus Partners Australia helps its clients protect, grow, and transition their wealth at every life stage. Discover more about Focus Partners Australia at focuspa.com.au/ or LinkedIn.  

Position Summary 

The Practice Manager | Accounting is responsible for the effective leadership, coordination, and continuous improvement of practice management for the accounting division across all locations. The role provides strategic and operational oversight of onshore and offshore teams and ensures consistent, efficient, and high‑quality service delivery aligned with the organisation’s objectives and regulatory requirements.

Working closely with the Head of Accounting, this position plays a key role in driving operational excellence, supporting sustainable growth, and fostering strong working relationships across offices, service lines, and global teams.

This role can be located in Brisbane, Queensland, Australia; Melbourne, Victoria, Australia; Sydney, New South Wales, Australia.

Primary Responsibilities

Strategic Accounting Operations Management:

• Lead and optimise operations across all locations, ensuring alignment with broader company goals and strategic initiatives.
• Develop and execute scalable processes and systems to drive operational efficiency and productivity across the division.
• Work with the Head of Accounting and the Compliance Team to ensure all regulatory and organisational standards are met, ensuring a high level of quality control across the division.

Global Team Leadership & Management:

• Lead and manage both onshore Client Services Team and offshore teams, fostering a culture of collaboration and excellence in line with company values.
• Design and implement best practices for managing offshore teams
• Drive the performance of global teams, ensuring high-quality outcomes, productivity, and alignment with business objectives.
• Drive change management initiatives to support global team integration and performance.

Relationship Management:

• Cultivate and maintain strong, long-term working relationships across multiple locations, serving as the trusted point of contact.
• Understand client needs and work proactively to exceed expectations by delivering high-quality services.
• Identify improvements in service delivery, and ways to drive client satisfaction and retention.

Financial Leadership & Budgeting:

• Work closely with senior leadership and finance teams to monitor and optimise office expenses and resource allocation.
• Ensure accurate billing, timely invoicing, and financial reporting in alignment with the company’s standards and client agreements.
• Identify opportunities for cost optimisation and revenue growth.

Operational Excellence & Continuous Improvement:

• Lead the development of a culture of continuous improvement, proactively identifying and implementing strategies to enhance division and team performance.
• Utilise data and insights to measure key performance indicators (KPIs) and drive operational decisions.
• Collaborate with the Leadership Team to define and implement long-term growth strategies, including resource planning and technology integration.

Risk Management & Problem Solving:

• Identify and mitigate risks related to the division’s operations, employee performance, client relations and global team dynamics.
• Maintain divisions risk matrix.
• Liaise with the Head of Accounting to provide solutions to complex operational issues, working across teams to implement corrective actions and improve processes.
• Act as a key decision-maker for resolving conflicts, operational bottlenecks, and client service concerns, working closely with the Head of Accounting.

Qualifications 

• Extensive experience (7+ years) in managing multi-office operations, ideally within a practice-based environment.
• Proven success in managing offshore teams, with a deep understanding of the challenges and nuances of offshore operations.
• Demonstrated leadership skills, including team management, development, and performance optimisation.
• Exceptional communication and interpersonal, skills, with the ability to engage and influence stakeholders at all levels.
• Strong financial acumen with the ability to manage budgets, expenses and cost optimisation.
• Advanced problem-solving abilities and strategic thinking, with a focus on long-term growth and efficiency.
• Proven ability to drive operational excellence and continuous improvement in dynamic environments.
• Strong understanding of accounting/financial principles and operational best practices.

About Focus Partners Australia 

Focus Partners Australia is part of Focus Financial Partners, a leading financial services firm based in the United States, comprised of wealth management, family office, and business management services. Focus Partners Australia offers integrated capabilities in investment and portfolio management, accounting, lending, insurance and related services from its offices in Sydney, Melbourne, Brisbane and the Gold Coast. Guided by a client-first ethos, we leverage the global expertise, platforms and capital strength of Focus Financial Partners to deliver holistic, fiduciary guidance across strategic planning, portfolio management, insurance, credit and tax. By fusing local insight with world-class resources, Focus Partners Australia helps its clients protect, grow, and transition their wealth at every life stage. Discover more about Focus Partners Australia at focuspa.com.au/ or LinkedIn.  

Your Impact at Encompass

Encompass is seeking a motivated and knowledgeable Product Manager to lead our cross-functional product teams for vintrace, our industry-leading wine production software designed for future-forward producers.  You will take ownership of specific solutions within our portfolio, driving product strategy, development, and performance. This role requires excellent time management and prioritization skills to balance competing demands effectively.
The ideal candidate will be passionate about product performance and customer engagement. You will collaborate with development teams to create innovative solutions, ensuring timely product releases, customer satisfaction, and alignment with market trends. Additionally, you will represent your product in customer meetings, industry events, and webinars.

What You’ll Do:

Product Planning & Implementation:

• Maintain a 3-6 month product roadmap aligned with business and customer needs.
• Collaborate with clients and internal teams to prioritize features and bug fixes.
• Work closely with development teams to refine deliverables and manage feature rollouts.
• Drive customer adoption through effective training, documentation, and release demos.
• Conduct market research to stay ahead of industry trends and competing solutions.

Cross-functional Collaboration & Leadership:

• Drive change management for product-related initiatives.
• Lead customer training sessions and provide educational materials.
• Assist Sales and Customer Support teams with complex product conversations.
• Provide close support to other managers with recruitment and talent management processes.

What You'll Bring to Encompass:

Preferred Qualifications & Experience:

• Strong written and verbal communication skills.
• Ability to independently prioritize tasks and lead initiatives.
• Strong problem-solving skills with the ability to break down complex issues and define actionable next steps.
• A keen eye for user experience and design.
• Strong digital and AI skills, with a track record of leveraging AI to deliver improved outcomes.
• A continuous improvement mindset, always looking for opportunities to enhance effectiveness and efficiency.

Experience:

• 5+ years of product management experience, preferably in an enterprise software or SaaS environment.
• A proven track record leading cross-functional Scrum teams across multiple locations.
• Experience with wine production software and/or wine industry experience is a plus.
• Integration experience with accounting and ERP-type systems is a plus.

Education & Qualifications:

• Bachelor's degree in Business, Computer Science, or equivalent Product/Project management experience.

Additional Details:

Salary: This role will receive a competitive salary, superannuation and bonus. 

Location: We are a remote-first organization and are open to applicants for both hybrid and fully remote roles.  Our AU corporate office is located in Melbourne, AU. 

Benefits and Perks

With teams based across the globe, no matter where you work Encompass' competitive benefits and perks are designed to enhance your life including:

• Remote-first organization
• Inclusive Parental Leave program
• Paid Leave Program 
• Health and wellness stipend 
• Generous learning stipend
• Technology stipend 
• Paid time fitness 
• Employee assistance program
• Additional gifted leave days

We’re hiring a Senior Site Reliability Engineer!

• 🗓️ Full-time | Permanent 

• 📍 Preferred locations: Sydney, Brisbane, or Melbourne. Open to Perth based for the right candidate! 

• 🏡 Hybrid working: 2 days in office, 3 days WFH  

Does a competitive salary package with company stock, five wellness days per year, a flexible benefits package of $1000 per year and a fantastic team culture spark your interest? 

👋 Meet AlayaCare! We’re a fast-growing SaaS scale-up on a mission to transform aged and disability care across Australia, Canada, the US and beyond. Our platform helps care providers deliver exceptional service in homes, communities, and residential settings. 

We’re big on Tech with Purpose and passionate about improving lives - all while having a little fun along the way (we’ve been known to enjoy a team lunch or three). 

 The Role: 

We’re on the lookout for a Senior Site Reliability Engineer who’s ready to bring their self-starting nature, AWS experience & analytical mind to the table. Reporting to the SRE, Engineering Manager, you'll help drive the reliability of our live SaaS solutions across the region. 

Your days will involve: 

Development, Automation, and Tooling 

• Design, build, and maintain infrastructure and platform services, including Kubernetes and observability tooling 

• Implement infrastructure as code, configuration management, and automated testing to ensure reliable, repeatable environments 

• Contribute to code and configuration reviews to improve scalability, maintainability, and reuse. 

• All the above using AI first mindset and development tooling such as Cursor and Kiro. 

• Build and tune AI Agents to accelerate delivery, and automate repetitive tasks. 

Reliability and Operations 

• Monitor production systems, troubleshoot issues, and improve logging, monitoring, alerting, and runbooks 

• Participate in on-call rotations, incident response, and post-incident reviews to improve long-term reliability.  

Requirements and Collaboration 

• Partner with Product, Engineering, and development teams to translate requirements into practical infrastructure solutions. 

• Identify risks related to operability, security, performance, and cost, and recommend appropriate trade-offs.  

Continuous Improvement 

• Contribute to operational quality through runbooks, security practices, performance tuning, and process improvements 

• Proactively identify issues, raise concerns, and stay current with emerging SRE practices and technologies. 

You’ll thrive in this role if you: 

• Bring 5+ years of experience in SRE/DevOps or a similar role 

• Believe that AI agents can be better than humans at certain tasks and are interested in maximizing their usage 

• Have solid hands-on experience with AWS and Terraform 

• Have practical experience running workloads on Docker & Kubernetes  

• Are known for your problem-solving skills and your ability to work well autonomously 

• Are proficient in at least one development or scripting language (such as Python, Go, Bash) 

• Have practical knowledge of infrastructure as a code (CloudFormation or Terraform) 

• Have some knowledge of APM, logging & metrics systems (New Relic, Prometheus or ELK)  

• Have some background knowledge of system & network security fundamentals 

• Have some experience participating in incident management 

Bonus points if you: 

• Have knowledge of databases (such as MySQL/PostgreSQL) 

• Have Azure experience 

• Have knowledge of the aged or disability care sector 

• Have previous experience with AlayaCare/Procura products 

We believe great work should be rewarded. Here’s how we show our appreciation: 

• 🏡Choose your own 2 days/week in office, 3 days WFH 

• 💰 Competitive salary + company stock (RSUs) 

• 🧘 5 Wellness days per year  

• 💳 $1,000/year flexible benefits package  

• 👶 22 weeks company-paid parental leave 

• 🧡 2 days company-paid volunteer leave to support causes you care about 

• 🍕 Team lunches, events & wellness activities 

• 🤝 A genuinely open, inclusive, and collaborative culture 

• 💡 A chance to do purposeful work in the fast-paced tech sector, whilst making real impact in the care space.  

Belonging matters. 

We’re committed to building an organisation that reflects the communities we serve. Diversity, equity, inclusion, and accessibility aren’t just buzzwords here, they’re woven into everything we do.  

Need adjustments to participate in the recruitment process? We’ve got you. Just reach out to our HR team: hr-anz@alayacare.com. We do not accept unsolicited CVs from Recruitment Agencies. 

We’re hiring a Senior Site Reliability Engineer!

• 🗓️ Full-time | Permanent 

• 📍 Preferred locations: Sydney, Brisbane, or Melbourne. Open to Perth based for the right candidate! 

• 🏡 Hybrid working: 2 days in office, 3 days WFH  

Does a competitive salary package with company stock, five wellness days per year, a flexible benefits package of $1000 per year and a fantastic team culture spark your interest? 

👋 Meet AlayaCare! We’re a fast-growing SaaS scale-up on a mission to transform aged and disability care across Australia, Canada, the US and beyond. Our platform helps care providers deliver exceptional service in homes, communities, and residential settings. 

We’re big on Tech with Purpose and passionate about improving lives - all while having a little fun along the way (we’ve been known to enjoy a team lunch or three). 

 The Role: 

We’re on the lookout for a Senior Site Reliability Engineer who’s ready to bring their self-starting nature, AWS experience & analytical mind to the table. Reporting to the SRE, Engineering Manager, you'll help drive the reliability of our live SaaS solutions across the region. 

Your days will involve: 

Development, Automation, and Tooling 

• Design, build, and maintain infrastructure and platform services, including Kubernetes and observability tooling 

• Implement infrastructure as code, configuration management, and automated testing to ensure reliable, repeatable environments 

• Contribute to code and configuration reviews to improve scalability, maintainability, and reuse. 

• All the above using AI first mindset and development tooling such as Cursor and Kiro. 

• Build and tune AI Agents to accelerate delivery, and automate repetitive tasks. 

Reliability and Operations 

• Monitor production systems, troubleshoot issues, and improve logging, monitoring, alerting, and runbooks 

• Participate in on-call rotations, incident response, and post-incident reviews to improve long-term reliability.  

Requirements and Collaboration 

• Partner with Product, Engineering, and development teams to translate requirements into practical infrastructure solutions. 

• Identify risks related to operability, security, performance, and cost, and recommend appropriate trade-offs.  

Continuous Improvement 

• Contribute to operational quality through runbooks, security practices, performance tuning, and process improvements 

• Proactively identify issues, raise concerns, and stay current with emerging SRE practices and technologies. 

You’ll thrive in this role if you: 

• Bring 5+ years of experience in SRE/DevOps or a similar role 

• Believe that AI agents can be better than humans at certain tasks and are interested in maximizing their usage 

• Have solid hands-on experience with AWS and Terraform 

• Have practical experience running workloads on Docker & Kubernetes  

• Are known for your problem-solving skills and your ability to work well autonomously 

• Are proficient in at least one development or scripting language (such as Python, Go, Bash) 

• Have practical knowledge of infrastructure as a code (CloudFormation or Terraform) 

• Have some knowledge of APM, logging & metrics systems (New Relic, Prometheus or ELK)  

• Have some background knowledge of system & network security fundamentals 

• Have some experience participating in incident management 

Bonus points if you: 

• Have knowledge of databases (such as MySQL/PostgreSQL) 

• Have Azure experience 

• Have knowledge of the aged or disability care sector 

• Have previous experience with AlayaCare/Procura products 

We believe great work should be rewarded. Here’s how we show our appreciation: 

• 🏡Choose your own 2 days/week in office, 3 days WFH 

• 💰 Competitive salary + company stock (RSUs) 

• 🧘 5 Wellness days per year  

• 💳 $1,000/year flexible benefits package  

• 👶 22 weeks company-paid parental leave 

• 🧡 2 days company-paid volunteer leave to support causes you care about 

• 🍕 Team lunches, events & wellness activities 

• 🤝 A genuinely open, inclusive, and collaborative culture 

• 💡 A chance to do purposeful work in the fast-paced tech sector, whilst making real impact in the care space.  

Belonging matters. 

We’re committed to building an organisation that reflects the communities we serve. Diversity, equity, inclusion, and accessibility aren’t just buzzwords here, they’re woven into everything we do.  

Need adjustments to participate in the recruitment process? We’ve got you. Just reach out to our HR team: hr-anz@alayacare.com. We do not accept unsolicited CVs from Recruitment Agencies. 

We’re hiring a Senior Site Reliability Engineer!

• 🗓️ Full-time | Permanent 

• 📍 Preferred locations: Sydney, Brisbane, or Melbourne. Open to Perth based for the right candidate! 

• 🏡 Hybrid working: 2 days in office, 3 days WFH  

Does a competitive salary package with company stock, five wellness days per year, a flexible benefits package of $1000 per year and a fantastic team culture spark your interest? 

👋 Meet AlayaCare! We’re a fast-growing SaaS scale-up on a mission to transform aged and disability care across Australia, Canada, the US and beyond. Our platform helps care providers deliver exceptional service in homes, communities, and residential settings. 

We’re big on Tech with Purpose and passionate about improving lives - all while having a little fun along the way (we’ve been known to enjoy a team lunch or three). 

 The Role: 

We’re on the lookout for a Senior Site Reliability Engineer who’s ready to bring their self-starting nature, AWS experience & analytical mind to the table. Reporting to the SRE, Engineering Manager, you'll help drive the reliability of our live SaaS solutions across the region. 

Your days will involve: 

Development, Automation, and Tooling 

• Design, build, and maintain infrastructure and platform services, including Kubernetes and observability tooling 

• Implement infrastructure as code, configuration management, and automated testing to ensure reliable, repeatable environments 

• Contribute to code and configuration reviews to improve scalability, maintainability, and reuse. 

• All the above using AI first mindset and development tooling such as Cursor and Kiro. 

• Build and tune AI Agents to accelerate delivery, and automate repetitive tasks. 

Reliability and Operations 

• Monitor production systems, troubleshoot issues, and improve logging, monitoring, alerting, and runbooks 

• Participate in on-call rotations, incident response, and post-incident reviews to improve long-term reliability.  

Requirements and Collaboration 

• Partner with Product, Engineering, and development teams to translate requirements into practical infrastructure solutions. 

• Identify risks related to operability, security, performance, and cost, and recommend appropriate trade-offs.  

Continuous Improvement 

• Contribute to operational quality through runbooks, security practices, performance tuning, and process improvements 

• Proactively identify issues, raise concerns, and stay current with emerging SRE practices and technologies. 

You’ll thrive in this role if you: 

• Bring 5+ years of experience in SRE/DevOps or a similar role 

• Believe that AI agents can be better than humans at certain tasks and are interested in maximizing their usage 

• Have solid hands-on experience with AWS and Terraform 

• Have practical experience running workloads on Docker & Kubernetes  

• Are known for your problem-solving skills and your ability to work well autonomously 

• Are proficient in at least one development or scripting language (such as Python, Go, Bash) 

• Have practical knowledge of infrastructure as a code (CloudFormation or Terraform) 

• Have some knowledge of APM, logging & metrics systems (New Relic, Prometheus or ELK)  

• Have some background knowledge of system & network security fundamentals 

• Have some experience participating in incident management 

Bonus points if you: 

• Have knowledge of databases (such as MySQL/PostgreSQL) 

• Have Azure experience 

• Have knowledge of the aged or disability care sector 

• Have previous experience with AlayaCare/Procura products 

We believe great work should be rewarded. Here’s how we show our appreciation: 

• 🏡Choose your own 2 days/week in office, 3 days WFH 

• 💰 Competitive salary + company stock (RSUs) 

• 🧘 5 Wellness days per year  

• 💳 $1,000/year flexible benefits package  

• 👶 22 weeks company-paid parental leave 

• 🧡 2 days company-paid volunteer leave to support causes you care about 

• 🍕 Team lunches, events & wellness activities 

• 🤝 A genuinely open, inclusive, and collaborative culture 

• 💡 A chance to do purposeful work in the fast-paced tech sector, whilst making real impact in the care space.  

Belonging matters. 

We’re committed to building an organisation that reflects the communities we serve. Diversity, equity, inclusion, and accessibility aren’t just buzzwords here, they’re woven into everything we do.  

Need adjustments to participate in the recruitment process? We’ve got you. Just reach out to our HR team: hr-anz@alayacare.com. We do not accept unsolicited CVs from Recruitment Agencies. 

As part of the Fever Originals team, you will use data and insights to create one-of-a-kind events and experiences that allow people to have unforgettable moments. 

ABOUT THE ROLE

We are looking for an experienced, passionate, and critical-thinking event producer who will support our Executive Producer and Project Manager in all aspects of production ensuring that high-quality experiences are delivered. This person will serve as the point of contact on the production side of all projects, being responsible for the third parties involved in the execution, development, and production of the creative deliverables.

To support the development of new events, the Producer will research and periodically support the implementation of new production formats, technologies, and solutions that could enhance Fever’s experiences.

This role requires flexibility, creativity, attention to detail, and the ability to meet deadlines while staying within budget. The ideal candidate has a proven track record in live event production and experiential marketing.

Candidates should be passionate about delivering results and producing fun and entertaining experiences for all walks of the public. Strong communication skills are critical to success in this role. The right candidate will be a self-starter and have strong interpersonal and project management skills.

Employees are expected to be in the office Monday to Thursday with possibility to work from home on Fridays.

This is a temporary maternity cover contract (12 months). 

You will:

• Manage all aspects of events production, including pre-production logistics planning, vendor selection, hiring, onsite execution, as well as post-event wrap-up
• Create production timelines and ensure that teams are keeping to schedule
• Communicate and collaborate with Project Managers and on-site teams to drive alignment and execution of our Candlelight concerts
• Optimize production costs and processes whenever possible
• Manage thorough follow-up of third parties' quotes, invoices and P&L updates
• Secure proper event permits and meet insurance requirements
• Venue research and booking
• Secure proper event permits and meet insurance requirements
• Handle administrative duties including expense reports, invoicing, and working with the legal department on contracts 
• Domestic and international travel and work across time zones may be required 

QUALIFICATIONS

You have a track record of successfully produced events with strong data analysis, oral and written communication skills. You thrive in a fast-paced environment and pride yourself on your flexible, detailed, analytical mindset.

The role requires a mix of business development and operational experience. Candidates need to be passionate about the entertainment/events industry. You will have to be comfortable delivering results in an ambiguous environment, being exceptionally detail-orientated while looking around corners, and thinking bigger about how we create a compelling experience. 

• 4+ years of experience in the event production industry
• Native/Fluent level of English. Other languages a plus.
• Ability to manage multiple projects at any given time and pull together multiple aspects of an event in an organized and efficient way
• Have an innovative mindset to identify cutting edge solutions in the production space
• Have a strong network of vendors and venues 
• Understanding of technical production requirements 
• Basic knowledge of fabrication processes  and familiarity with permitting processes  
• Huge appetite for learning and the ability to pick up new skills quickly
• You'll be solution-focused, identifying problem areas and then creating plans to find resolutions 
• Have strong communication skills and a proven track record of building positive working relationships
• Curious and keen to push boundaries and try new concepts
• Able to communicate with partners, brands, agencies, and talent on efforts
• Ability to think strategically when faced with an events partnership brief or with our proprietary data on what events work
• Collaborative and willing to get hands dirty
• Knowledge of promotional tools such as Facebook and Instagram is a plus

You can expect to join a group of diverse, hardworking team players, where a cultural fit is someone willing to stay humble and learn and can work nimbly. We welcome applications with unusual backgrounds with the expectation that the applicant will have acquired hard or soft skills and maturity throughout their experiences.

BENEFITS

• Attractive compensation package and the potential to earn a significant bonus for top performance.
• Opportunity to have a real impact in a high-growth global category leader
• 40% discount on all Fever events and experiences
• Private health insurance
• Work in the heart of the city, with possible travel across our markets
• Responsibility from day one and professional and personal growth
• Great work environment with a young, international team of talented people to work with!

Our hiring process

• A 30 min video call with one of our Talent Acquisition Managers, to better understand your career plan, assess cultural fit, and answer any questions you may have
• A 60 min online test with three topics: logic, analytics, and written understanding
• A 30 min interview with your future manager
• A 45 min video call with your future manager, including questions about your profile.

On average our process lasts 20 working days and offers usually follow within a week.

#LI-Hybrid 

As part of the Fever Originals team, you will use data and insights to create one-of-a-kind events and experiences that allow people to have unforgettable moments. 

ABOUT THE ROLE

We are looking for an experienced, passionate, and critical-thinking event producer who will support our Executive Producer and Project Manager in all aspects of production ensuring that high-quality experiences are delivered. This person will serve as the point of contact on the production side of all projects, being responsible for the third parties involved in the execution, development, and production of the creative deliverables.

To support the development of new events, the Producer will research and periodically support the implementation of new production formats, technologies, and solutions that could enhance Fever’s experiences.

This role requires flexibility, creativity, attention to detail, and the ability to meet deadlines while staying within budget. The ideal candidate has a proven track record in live event production and experiential marketing.

Candidates should be passionate about delivering results and producing fun and entertaining experiences for all walks of the public. Strong communication skills are critical to success in this role. The right candidate will be a self-starter and have strong interpersonal and project management skills.

Employees are expected to be in the office Monday to Thursday with possibility to work from home on Fridays.

This is a temporary maternity cover contract (12 months).

You will:

• Manage all aspects of events production, including pre-production logistics planning, vendor selection, hiring, onsite execution, as well as post-event wrap-up
• Create production timelines and ensure that teams are keeping to schedule
• Communicate and collaborate with Project Managers and on-site teams to drive alignment and execution of our Candlelight concerts
• Optimize production costs and processes whenever possible
• Manage thorough follow-up of third parties' quotes, invoices and P&L updates
• Secure proper event permits and meet insurance requirements
• Venue research and booking
• Secure proper event permits and meet insurance requirements
• Handle administrative duties including expense reports, invoicing, and working with the legal department on contracts 
• Domestic and international travel and work across time zones may be required 

QUALIFICATIONS

You have a track record of successfully produced events with strong data analysis, oral and written communication skills. You thrive in a fast-paced environment and pride yourself on your flexible, detailed, analytical mindset.

The role requires a mix of business development and operational experience. Candidates need to be passionate about the entertainment/events industry. You will have to be comfortable delivering results in an ambiguous environment, being exceptionally detail-orientated while looking around corners, and thinking bigger about how we create a compelling experience. 

• 4+ years of experience in the event production industry
• Native/Fluent level of English. Other languages a plus.
• Ability to manage multiple projects at any given time and pull together multiple aspects of an event in an organized and efficient way
• Have an innovative mindset to identify cutting edge solutions in the production space
• Have a strong network of vendors and venues 
• Understanding of technical production requirements 
• Basic knowledge of fabrication processes and familiarity with permitting processes  
• Huge appetite for learning and the ability to pick up new skills quickly
• You'll be solution-focused, identifying problem areas and then creating plans to find resolutions 
• Have strong communication skills and a proven track record of building positive working relationships
• Curious and keen to push boundaries and try new concepts
• Able to communicate with partners, brands, agencies, and talent on efforts
• Ability to think strategically when faced with an events partnership brief or with our proprietary data on what events work
• Collaborative and willing to get hands dirty
• Knowledge of promotional tools such as Facebook and Instagram is a plus

You can expect to join a group of diverse, hardworking team players, where a cultural fit is someone willing to stay humble and learn and can work nimbly. We welcome applications with unusual backgrounds with the expectation that the applicant will have acquired hard or soft skills and maturity throughout their experiences.

BENEFITS

• Attractive compensation package and the potential to earn a significant bonus for top performance.
• Opportunity to have a real impact in a high-growth global category leader
• 40% discount on all Fever events and experiences
• Private health insurance
• Work in the heart of the city, with possible travel across our markets
• Responsibility from day one and professional and personal growth
• Great work environment with a young, international team of talented people to work with!

Our hiring process

• A 30 min video call with one of our Talent Acquisition Managers, to better understand your career plan, assess cultural fit, and answer any questions you may have
• A 60 min online test with three topics: logic, analytics, and written understanding
• A 30 min interview with your future manager
• A 45 min video call with your future manager, including questions about your profile.

On average our process lasts 20 working days and offers usually follow within a week.

#LI-Hybrid 

CSQ327R30

At Databricks, we are on a mission to empower our customers to solve the world's toughest data problems by utilizing the the Databricks Data Intelligence Platform. As a Delivery Solutions Architect (DSA), you will play an important role during this journey. You will collaborate with our sales and field engineering teams to accelerate the adoption and growth of the Databricks platform in your customers. You will also help ensure customer success by increasing focus and technical accountability to our most complex customers who need guidance to accelerate usage on Databricks workloads that they have already selected, helping them maximise the value they get of our platform and the return on investment.

This is a hybrid technical and commercial role. It is commercial in the sense that you will drive growth in your assigned customers and use cases through leading your customers' stakeholders, building executive relationships, orchestration of other focused/specialized teams within Databricks, and creating and driving plans and strategies for Databricks colleagues to build upon. This is in parallel to being technical, with expectations being that you become the post-sale technical lead across all Databricks products. This requires you to use your skills and technical credibility to engage and communicate at all levels with an organisation. You will report directly to a DSA Manager within the Field Engineering organization. 

The impact you will have:

• Engage with Solutions Architects to understand the full use case demand plan for prioritised customers
• Lead the post-technical win technical account strategy and execution plan for the majority of Databricks use cases within our most strategic accounts
• Be the accountable technical leader assigned to specific use cases and customer(s) across multiple selling teams and internal stakeholders, creating certainty from uncertainty and driving onboarding, enablement, success, go-live and healthy consumption of the workloads where the customer has made the decision to consume Databricks
• Be the first contact for any technical issues or questions related to production/go live status of agreed upon use cases within an account, oftentimes services multiple use cases within the largest and most complex organizations
• Leverage both Shared Services, User Education, Onboarding/Technical Services and Support resources, along with escalating to expert level technical experts to build the right tasks that are beyond your scope of activities or expertise
• Create, own and execute a point-of-view as to how key use cases can be accelerated into production, coordinating with Professional Services (PS) resources on the delivery of PS Engagement proposals
• Navigate Databricks Product and Engineering teams for new product Innovations, private previews and upgrade needs
• Develop an execution plan that covers all activities of all customer-facing technical roles and teams to cover the below work streams:
• Main use cases moving from ‘win’ to production
• Enablement / user growth plan
• Product adoption (strategy and activities to increase adoption of Databricks’ Lakehouse vision)
• Organic needs for current investment (e.g. cloud cost control, tuning & optimization)
• Executive and operational governance
• Provide internal and external updates - KPI reporting on the status of usage and customer health, covering investment status, important risks, product adoption and use case progression - to your Technical GM

What we look for:

• 5+ years of experience where you have been accountable for technical project / program delivery within the domain of Data and AI and where you can contribute to technical debate and design choices with customers
• Programming experience in Python, SQL or Scala 
• Experience in a customer-facing pre-sales, technical architecture, customer success, or consulting role
• Understanding of solution architecture related distributed data systems
• Understanding of how to attribute business value and outcomes to specific project deliverables
• Technical program, or project management including account, stakeholder and resource management accountability
• Experience resolving complex and important escalation with senior customer executives
• Experience conducting open-ended discovery workshops,  creating strategic roadmaps, conducting business analysis and managing delivery of complex programmes/projects
• Track record of overachievement against quota, Goals or similar objective targets
• Bachelor's degree in Computer Science, Information Systems, Engineering, or equivalent experience through work experience
• Can travel up to 30% when needed

As part of the The Jury Experience crew, you will play a critical role in delivering high-quality live performances by ensuring seamless technical execution and clear communication across all departments. This role is hands-on, detail-driven, and central to the successful delivery of each show.

About the role

We are looking for an experienced, proactive, and technically confident Stage Manager to support and operate live productions across Sydney and Melbourne. This role is responsible for the preparation, coordination, and execution of all technical and show-running elements, working closely with directors, cast, venue technicians, and production staff.

The ideal candidate is highly organised, calm under pressure, confident in operating Qlab and comfortable leading live operations. You will take ownership of cueing, technical run-of-show, and on-the-ground troubleshooting to ensure each performance runs smoothly and consistently.

Flexibility, independence, and strong communication skills are essential, as the role requires both independent preparation and close collaboration with local teams.

You will:

Pre-Show Preparation

• Review all technical materials, including images, videos, sound assets, scripts, and cue sheets.
  
  
• Analyse scripts and cue sheets to fully understand show structure and all technical cues.
  
  
• Prepare, maintain, and update cue sheets, ensuring all production cues and technical instructions are accurate and current.
  
  
• Attend rehearsals to work closely with the director and cast to practice cues and refine timing.
  
  
• Attend technical recces (where applicable) and liaise with venue technical teams to align on equipment, setup, and requirements.
  
  
• Participate in onboarding meetings with the local production team to receive materials and project briefings.
  
  
• Conduct independent study and review of all materials to ensure full familiarity with the show.

Live Show Execution

• Operate the live show using QLab 5, managing video, images, and sound seamlessly.
  
  
• Lead live show operations during performances, ensuring cues are executed accurately and on schedule.
  
  
• Maintain focus and adaptability during live performances, responding quickly to changes or issues.
  
  
• Troubleshoot and resolve last-minute technical issues to maintain a smooth and professional production.

Team Coordination & Communication

• Act as the primary point of contact between technical crew, actors, director, and production staff during rehearsals and performances.
  
  
• Oversee all technical elements of the show, including lighting, sound, props, and set requirements, in coordination with venue teams.
  
  
• Communicate clearly and effectively with all stakeholders to ensure alignment and seamless collaboration.
  
  
• Support a positive, calm, and professional working environment during live operations.

Show Logistics & Documentation

• Coordinate and manage printed and digital materials required for each show date.
  
  
• Ensure the run of show is properly implemented, followed, and maintained across performances.
  
  
• Attend technical rehearsals on show dates to finalise setup and cue execution.
• Complete stage manager report after each show

Requirements

• Based in Sydney or Melbourne, with availability to work in person.
  
  
• Own and operate a Mac computer.
  
  
• Advanced working knowledge of QLab (video, audio, and image cueing).
  
  
• Proven experience stage managing or operating live performances or events.
  
  
• Ability to work independently, manage preparation time effectively, and take ownership of show execution.
  
  
• Availability to attend:
  
  
• In-person rehearsals (off-site)
  
  
• Tech rehearsals on show dates
  
  
• Onboarding meetings with local teams
  
  
• Strong organisational, communication, and problem-solving skills.
  
  
• Calm, reliable, and focused under live performance pressure.

What We’re Looking For

You are someone who thrives in live environments, enjoys responsibility, and takes pride in flawless execution. You are detail-oriented yet adaptable, technically skilled yet collaborative, and comfortable leading live operations while working closely with creative and technical teams.

We welcome candidates from theatre, live events, immersive experiences, and related backgrounds who bring professionalism, curiosity, and a strong sense of ownership to their work.

You can expect to join a group of diverse, hardworking team players, where a cultural fit is someone willing to stay humble and learn and can work nimbly. We welcome applications with unusual backgrounds with the expectation that the applicant will have acquired hard or soft skills and maturity throughout their experiences.

As part of the The Jury Experience crew, you will play a critical role in delivering high-quality live performances by ensuring seamless technical execution and clear communication across all departments. This role is hands-on, detail-driven, and central to the successful delivery of each show.

About the role

We are looking for an experienced, proactive, and technically confident Stage Manager to support and operate live productions across Sydney and Melbourne. This role is responsible for the preparation, coordination, and execution of all technical and show-running elements, working closely with directors, cast, venue technicians, and production staff.

The ideal candidate is highly organised, calm under pressure, confident in operating Qlab and comfortable leading live operations. You will take ownership of cueing, technical run-of-show, and on-the-ground troubleshooting to ensure each performance runs smoothly and consistently.

Flexibility, independence, and strong communication skills are essential, as the role requires both independent preparation and close collaboration with local teams.

You will:

Pre-Show Preparation

• Review all technical materials, including images, videos, sound assets, scripts, and cue sheets.
  
  
• Analyse scripts and cue sheets to fully understand show structure and all technical cues.
  
  
• Prepare, maintain, and update cue sheets, ensuring all production cues and technical instructions are accurate and current.
  
  
• Attend rehearsals to work closely with the director and cast to practice cues and refine timing.
  
  
• Attend technical recces (where applicable) and liaise with venue technical teams to align on equipment, setup, and requirements.
  
  
• Participate in onboarding meetings with the local production team to receive materials and project briefings.
  
  
• Conduct independent study and review of all materials to ensure full familiarity with the show.

Live Show Execution

• Operate the live show using QLab 5, managing video, images, and sound seamlessly.
  
  
• Lead live show operations during performances, ensuring cues are executed accurately and on schedule.
  
  
• Maintain focus and adaptability during live performances, responding quickly to changes or issues.
  
  
• Troubleshoot and resolve last-minute technical issues to maintain a smooth and professional production.

Team Coordination & Communication

• Act as the primary point of contact between technical crew, actors, director, and production staff during rehearsals and performances.
  
  
• Oversee all technical elements of the show, including lighting, sound, props, and set requirements, in coordination with venue teams.
  
  
• Communicate clearly and effectively with all stakeholders to ensure alignment and seamless collaboration.
  
  
• Support a positive, calm, and professional working environment during live operations.

Show Logistics & Documentation

• Coordinate and manage printed and digital materials required for each show date.
  
  
• Ensure the run of show is properly implemented, followed, and maintained across performances.
  
  
• Attend technical rehearsals on show dates to finalise setup and cue execution.
• Complete stage manager report after each show

Requirements

• Based in Sydney or Melbourne, with availability to work in person.
  
  
• Own and operate a Mac computer.
  
  
• Advanced working knowledge of QLab (video, audio, and image cueing).
  
  
• Proven experience stage managing or operating live performances or events.
  
  
• Ability to work independently, manage preparation time effectively, and take ownership of show execution.
  
  
• Availability to attend:
  
  
• In-person rehearsals (off-site)
  
  
• Tech rehearsals on show dates
  
  
• Onboarding meetings with local teams
  
  
• Strong organisational, communication, and problem-solving skills.
  
  
• Calm, reliable, and focused under live performance pressure.

What We’re Looking For

You are someone who thrives in live environments, enjoys responsibility, and takes pride in flawless execution. You are detail-oriented yet adaptable, technically skilled yet collaborative, and comfortable leading live operations while working closely with creative and technical teams.

We welcome candidates from theatre, live events, immersive experiences, and related backgrounds who bring professionalism, curiosity, and a strong sense of ownership to their work.

You can expect to join a group of diverse, hardworking team players, where a cultural fit is someone willing to stay humble and learn and can work nimbly. We welcome applications with unusual backgrounds with the expectation that the applicant will have acquired hard or soft skills and maturity throughout their experiences.

As part of the Fever Originals team, you will use data and insights to create one-of-a-kind events and experiences that allow people to have unforgettable moments. 

ABOUT THE ROLE

We are looking for an experienced, passionate, and critical-thinking event producer who will support our Executive Producer and Project Manager in all aspects of production ensuring that high-quality experiences are delivered. This person will serve as the point of contact on the production side of all projects, being responsible for the third parties involved in the execution, development, and production of the creative deliverables.

To support the development of new events, the Producer will research and periodically support the implementation of new production formats, technologies, and solutions that could enhance Fever’s experiences.

This role requires flexibility, creativity, attention to detail, and the ability to meet deadlines while staying within budget. The ideal candidate has a proven track record in live event production and experiential marketing.

Candidates should be passionate about delivering results and producing fun and entertaining experiences for all walks of the public. Strong communication skills are critical to success in this role. The right candidate will be a self-starter and have strong interpersonal and project management skills.

Employees are expected to be in the office Monday to Thursday with possibility to work from home on Fridays.

This is a temporary maternity cover contract (12 months).

You will:

• Manage all aspects of events production, including pre-production logistics planning, vendor selection, hiring, onsite execution, as well as post-event wrap-up
• Create production timelines and ensure that teams are keeping to schedule
• Communicate and collaborate with Project Managers and on-site teams to drive alignment and execution of concerts
• Optimize production costs and processes whenever possible
• Manage thorough follow-up of third parties' quotes, invoices and P&L updates
• Secure proper event permits and meet insurance requirements
• Venue research and booking
• Secure proper event permits and meet insurance requirements
• Handle administrative duties including expense reports, invoicing, and working with the legal department on contracts 
• Domestic and international travel and work across time zones may be required 

QUALIFICATIONS

You have a track record of successfully produced events with strong data analysis, oral and written communication skills. You thrive in a fast-paced environment and pride yourself on your flexible, detailed, analytical mindset.

The role requires a mix of business development and operational experience. Candidates need to be passionate about the entertainment/events industry. You will have to be comfortable delivering results in an ambiguous environment, being exceptionally detail-orientated while looking around corners, and thinking bigger about how we create a compelling experience. 

• 4+ years of experience in the event production industry
• Native/Fluent level of English. Other languages a plus.
• Ability to manage multiple projects at any given time and pull together multiple aspects of an event in an organized and efficient way
• Have an innovative mindset to identify cutting edge solutions in the production space
• Have a strong network of vendors and venues 
• Understanding of technical production requirements 
• Basic knowledge of fabrication processes  and familiarity with permitting processes  
• Huge appetite for learning and the ability to pick up new skills quickly
• You'll be solution-focused, identifying problem areas and then creating plans to find resolutions 
• Have strong communication skills and a proven track record of building positive working relationships
• Curious and keen to push boundaries and try new concepts
• Able to communicate with partners, brands, agencies, and talent on efforts
• Ability to think strategically when faced with an events partnership brief or with our proprietary data on what events work
• Collaborative and willing to get hands dirty
• Knowledge of promotional tools such as Facebook and Instagram is a plus

You can expect to join a group of diverse, hardworking team players, where a cultural fit is someone willing to stay humble and learn and can work nimbly. We welcome applications with unusual backgrounds with the expectation that the applicant will have acquired hard or soft skills and maturity throughout their experiences.

BENEFITS

• Attractive compensation package and the potential to earn a significant bonus for top performance.
• Opportunity to have a real impact in a high-growth global category leader
• 40% discount on all Fever events and experiences
• Private health insurance
• Work in the heart of the city, with possible travel across our markets
• Responsibility from day one and professional and personal growth
• Great work environment with a young, international team of talented people to work with!

Our hiring process

• A 30 min video call with one of our Talent Acquisition Managers, to better understand your career plan, assess cultural fit, and answer any questions you may have
• A 60 min online test with three topics: logic, analytics, and written understanding
• A 30 min interview with your future manager
• A 45 min video call with your future manager, including questions about your profile.

On average our process lasts 20 working days and offers usually follow within a week.

#LI-Remote

The estimated compensation range is $160,000.00 - $185,000.00, commensurate on experience and technical skillset. 

We are proud to be an EEO/AA employer Minorities/Women/Veterans/Disabled and other protected categories.

We are strictly looking for direct, full-time W2 employees. We do not engage with third-party staffing agencies, C2C, or 1099 independent contractors for this role.
 
 In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire.