Role:  Operations Director / Project Director

Location:  Manila, Philippines 

About the role: 

In this role you will oversee a variety of client-led work as part of the OLIVER Philippines Hub team. You will work with a variety of clients with XX of our main client from Insurance & Pharma industries. As the Project Director you will define and shape all account processes and set operational best practices across the client accounts. You will wear many hats and need a versatile skill set to manage varied and dynamic projects. 

Reporting to the Business Director, the Project Director oversees this growing team currently comprising of Senior Account Manager, Designer and Copywriter. The Hub Team is a central resource, which supports and delivers creative output for key clients across the region. 

What you will be doing: 

• Scoping, planning and specification of projects. 
• Take overall responsibility for your team’s project governance, ensuring all tasks are completed to the required standard for marketing communication channels 
• Team coordination: Ability to lead and coordinate diverse creative teams including designers, developers, copywriters, and marketers. 
• Conflict Resolution: Skilled in resolving creative conflicts and fostering a collaborative environment. 
• Effectively monitoring progress and profitability, identifying risks and implementing mitigation strategies to ensure projects are delivered on brief, on time and within budget. 
• Maintain and support the client’s brand guidelines and standards as specified and manage the quality control across all projects 
• Develop and effectively maintain excellent working relationships with the Client Services team to deliver projects on brief.  

What you need to be great in this role: 

• The ability to lead a team to deliver high-quality work that is on time and within budget.  
• The ability to parachute into situations, assess them and make quick beneficial decisions  
• Proactively identifying risks and obstacles and developing mitigation strategies. 
• Being able to define best practice and creative processing.  
• Understanding of the importance of prioritising work/shifting priorities as required to meet ever-changing deadlines.  
• Highly entrepreneurial and willing to refine the key skills for running a business. 
• Understanding of Creative Processes: Familiarity with creative workflows, including design, copywriting, digital media, branding, and video production. 
• Portfolio Management: Experience in handling multiple creative project 
• simultaneously, balancing creativity with client requirements and timelines 
• Experience in financial and consumer health category a plus 
• Experience working with FMCG and financial products.  
• 8+ years of relevant experience in:  
  • Digital  
  • Print  
  • Motion Graphics  
  • Web Design  
  • UX-UI  
  • Artwork  
  • Production   
• Passion for and inquisitive about AI and new technologies 
• Understanding and knowledge of AI tools is beneficial, but ability to learn and digest benefits and features of AI tools is critical 

Req ID: 17427

#LI-DB1 #LI-Onsite

Role: GenAI Art Director 

Location:  Manila, Philippines

About the role: 

We’re looking for GenAI Art Director who will use the Pencil platform to deliver high quality, high performing ads to either enterprise clients or small businesses. You will likely have a team working with you and by nature of your expertise they will largely engage with you to resolve creative challenges they are coming up against and overcome the limitations of GenAI today.  

You will require deep experience with GenAI tools and what they can do for the advertising industry and for marketing clients - as well as the positivity, energy and lateral problem solving to explore and expand techniques to push beyond any perceived creative limitations.  One key measure of your success will be your ability to inspire a team with creative solutions day-to-day. Doing this successfully will deliver impact for our clients and fame for your work, as well as make you one of the leading voices of the GenAI revolution. 

Together with your team, you will develop digital concepts, art direction and assets that demonstrate exemplary standards in craft, whilst adhering to the client’s brand guidelines. Experience in Adobe After Effects / Motion graphics required.  

 
What you will be doing:  

• Must be a leader overseeing a team of creatives for both copy and design.  
• Art direct and produce high standards in craft and innovative work across platforms  
• A love of design, motion graphics and storytelling while best demonstrating GenAl capabilities within a systematic GenAI delivery process. 
• Be accountable for the full creative process from concept to execution. 
• Manage the preparation of all finished artwork files that will comply with the correct output specifications  
• Ensure all design work is aligned with the latest digital requirements and social trends  
• Handle multiple projects simultaneously and thrive in a fast-paced, deadline-driven environment . 
• Work with our Training team to actively explore, implement and explain new GenAl techniques to help our wider user base achieve high quality creative outputs 
• Work with our Product & Engineering teams to test new GenAl features and provide feedback to drive platform improvements 

What you need to be great in this role: 

• Strong in ideation and concepting from big ideas to digital and social campaigns  
• Strong art direction and visualisation skills from static to motion  
• Good understanding of the digital landscape and social assets development  
• Strong typographic skills  
• A highly creative integrated designer that can positively influence client briefs with your innovative ideas  
• Confident in bringing your own ideas and creativity to projects whilst working within a broad range of design guidelines across a variety of artwork collateral  
• Understanding of design principles and an awareness of UX, UI and Responsive Design trends  
• Effectively organising and prioritising workload to manage timely client delivery  
• Excellent Adobe CS skills. Experience in Adobe After Effects / motion graphics required  
• Ability to take ownership of projects from concept through to completion  
• Attention to detail and able to work under own initiative  
• Excellent project management skills  
• Excellent experience working closely with clients during kick-off  
• Confident in presenting work to internal teams and to clients  
• Believes in making this world a better place though meaningful work  
• Enjoys working in a fast-paced, changing client environment  
• A passionate, driven and enthusiastic creative  
• Never settling for good and constantly strives to deliver the best  
• Self-motivated, working with high accountability and little supervision  
• Collaborative team player with an open mind  
• Possess the aptitude to learn new software effectively  
• Passion for and inquisitive about AI and new technologies 
• Understanding and knowledge of AI tools is beneficial, but ability to learn and digest benefits and features of AI tools is critical 
• Willingness to learn and incorporate AI into design processes. 

Req ID: 17422

#LI-RO1 #LI-Remote

The Role

At HelloConnect, you will be part of a dynamic team in Inoza tower, BGC that embraces innovation and leverages advanced technology to create exceptional experiences. Our culture is built on collaboration, continuous learning, and a commitment to excellence. You’ll have the opportunity to work on impactful projects, develop your skills, and grow within a supportive environment that values diverse perspectives and experiences.

In this role, you will take on a key responsibility in leveraging your exceptional product design skills, you'll play a critical role in crafting engaging, intuitive, and delightful online experiences that elevate our brand. You'll be focused on customer satisfaction, driving the continuous growth of our design system, and ensuring that HelloFresh remains at the forefront of design excellence, contributing to our ongoing efforts to drive business success and enhance customer satisfaction.

We’re looking for passionate individuals who can bring their unique skills and ideas to the table. Even if you don't meet every requirement but believe you’d excel in this role, we’d love to hear from you!

What you’ll do

• Design and maintain our Design System libraries, ensuring they are up-to-date with the latest components, tokens, UX and UI patterns, and meticulously documented. This way, all visual and interactive elements remain consistent and efficient across our platform.
• Craft detailed documentation and straightforward guidelines. Your work will bridge designers and engineers, making it a breeze for them to incorporate our design components and patterns into their projects seamlessly.
• Be the beacon for UI excellence. Your eye for design will refine user interfaces to align flawlessly with the HelloFresh brand, bringing our high standards of user experience to life.
• Elevate our design game. You’ll have a critical eye on our existing designs, pushing for continuous improvement to achieve the pinnacle of usability and visual appeal.
• Get technical. Your ability to capture and translate design into detailed technical specifications will ensure a smooth transition and understanding between design and development teams.
• Grow our design system. You will not only use the existing elements of the HelloFresh design system but also expand it, tailoring it to new design needs and challenges as they arise.
• Map out the user journey. Through wireframes, site maps, and user flows, you’ll clarify and communicate design intentions and workflows, ensuring everyone is on the same page.
• Bring designs to life. Your prototyping skills will create interactive experiences that validate design concepts and refine user flows based on real feedback.
• Ensure perfection. As part of the design QA process, you'll scrutinize the final products to guarantee they meet the highest standards of visual and functional excellence.

What you’ll bring

• Experience: Looking for someone who's got a solid track record as a Product Designer. You should have a great portfolio that shows off your best product design work and some projects you've knocked out of the park.
• Technical Skills: You need to be good with design software like Figma and Adobe Creative Suite, or anything similar. A strong handle on these tools is crucial for this role.
• Design Systems: We need someone who's not just familiar with design systems but can also add their own touch and make them better.
• Prototyping: You should be able to bring ideas to life with interactive prototypes using tools like Figma.
• AI Advocate: Good proficiency in AI UI-building solutions such as V0, Magic Patterns, Figma Make and Cursor.
• Documentation: We love people who are good at mapping out their ideas. So, you should be great at drawing up wireframes, plotting site maps, and planning out user flows. This skill is vital for clear communication of design ideas.
• Collaboration: We’re on the hunt for someone who plays well with others. You need to have excellent communication skills and be ready to join forces with our developers and product managers to create something amazing.
• Attention to Detail: It's all about the little things. We want someone with an eagle eye for details, who takes pride in crafting flawless design solutions.
• Additional Skills: Possessing strong skills in motion animation is essential, as creating engaging and delightful moments for our users is a key part of delivering an exceptional user experience. This also includes being adept at creating illustrations and icons to keep our visuals fresh and engaging.

What we offer

• Competitive Compensation: Beyond the standard package, we offer perks like Long Service Benefits (anniversary bonus) to recognize and celebrate your dedication
• Wellness & Perks: We prioritize your well-being by offering mental health support, HMO medical coverage, generous leave benefits plus life insurance for both you and your family's peace of mind
• Growth Opportunities: Invest in your personal development with an annual learning & development budget, plus access to the 360 Learning platform
• Dynamic Environment: Join a rapidly growing global Business Process Outsourcing company, where you'll collaborate with a diverse community spanning across multiple continents and cultures
• Work-Life Balance: Enjoy a healthy balance between your professional and personal life, with a supportive environment that prioritizes your well-being and personal time

Are you up for the challenge?

The first step to your new role starts here. Send in your application, along with your salary expectations and preferred start date. Our dedicated team will thoroughly review your details. We are excited to connect with you soon! 

#helloconnect
#LI-Remote
#hcgreenhouse

Are you passionate about helping designers elevate their creative workflows through advanced tooling? Do you enjoy empowering creative teams to adopt new technologies and drive meaningful impact in their day-to-day work?

As the Creative Specialist at Smartly, you will enable designers to get the most value out of Smartly’s Creative Suite by delivering expert training, supporting strategic customer conversations, and ensuring seamless integration with industry-standard design tools. You will play a key role in driving product adoption, customer satisfaction, and long-term retention by equipping creative teams with the skills and knowledge to succeed.

As the Creative Specialist at Smartly, you will…

• Act as the main subject matter expert on Smartly’s Creative Suite and creative tooling, supporting Customer Success, Sales, and Product with advanced creative guidance.
• Partner closely with Customer Success to support pitches, demos, and exploratory creative conversations focused on advanced capabilities and workflows.
• Build and deliver training programs, workshops, and best practice sessions for new and experienced designers using Smartly’s tools.
• Conduct expert-level live demos (virtual and in-person) to help designers integrate Smartly with Adobe Creative Cloud, Figma, After Effects, and other industry-standard tools.
• Collaborate with teams across Customer Success, Sales, and Product to identify common creative pain points, upskilling needs, and opportunities to improve user adoption.
• Develop documentation, guides, tutorials, and templates to support ongoing creative education and self-serve learning.
• Measure the effectiveness of training and enablement programs using adoption, retention, and customer feedback metrics, and iterate based on insights.
• Stay current with design trends, creative software, AI in creative, and evolving advertising best practices to ensure Smartly’s creative training is modern and relevant.

We are looking for you, if you…

• Have at least 4 years of hands-on experience as a designer, with strong expertise in digital advertising, graphic design, UI/UX, illustration, or motion design.
• Are highly proficient in Adobe Photoshop, Illustrator, Figma, After Effects, and familiar with HTML5 and other creative tools.
• Have proven experience delivering creative or technical training to advanced learners.
• Can clearly communicate and demo complex creative concepts to experienced designers.
• Understand creative workflows end-to-end, especially within digital advertising and campaign production.
• Are empathetic, customer-focused, and comfortable driving designer-to-designer conversations.
• Can manage multiple projects independently in a fast-paced environment.
• Have experience with LMS platforms or content creation tools (a plus).
• Hold a degree in Graphic Design, UI/UX, or a related field—or equivalent experience.

#LI-CD1 #LI-HYBRID