Product Manager Jobs in Manila.
All active Product Manager roles based in Manila.
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Are you passionate about being at the forefront of the ever-evolving social advertising industry? Do you take pride in driving retention and growth among valued customers by understanding their business needs and helping them succeed?
We’re looking for a motivated Customer Success Manager to join us, as part of our growing Customer Success team, in our mission to help advertisers unlock greater performance and creativity in social advertising by combining ad buying and creative automation.
In this role, you will manage a large book of business, train customers and drive feature adoption and outcomes leading to renewals, account expansion, and customer satisfaction across your portfolio.
As a Customer Success Manager at Smartly, you will...
- Build and foster strong relationships with a large book of customers. Act as the main point of contact for training and product support, delivering an exceptional customer experience
- Become a specialist in the Smartly platform and digital advertising in general so as to be able to continuously solve problems for customers and improve feature adoption
- Be hungry to meet targets and drive growth in your book of business, and maximize customer renewals and feature adoption.
- Collaborate effectively across functions including Sales, Marketing, Technical Solutions, Services, Product and Engineering
- Help Smartly build a world-class Customer Success organization; contribute to helping your team members grow, optimize existing processes within the company and actively enhance all customer success initiatives
We are looking for you, if you...
- Possess 4+ years of relevant experience in a customer success or similar customer-facing function
- Be capable of learning new tools and processes quickly
- Have advanced knowledge of paid social advertising (Facebook, Tiktok Pinterest, Snapchat etc)
- Are a proactive problem-solver with a positive attitude and a strong desire to help our customers reach their goals
- Have a results-driven mentality and be capable of meeting commercial targets and weekly productivity goals
- Are able to explain complex concepts clearly and translate data into insights
- Are confident, with strong spoken and written communication skills
- Are self-driven with exceptional organizational skills
#LI-CD1 #LI-HYBRID
About Smartly
Smartly is the AI-powered advertising technology company transforming ad experiences for brands and their consumers. Our comprehensive advertising platform seamlessly integrates the capabilities of media, creative, and intelligence to power more than 800 billion impressions and generate more than 300 billion creatives annually, delivering tangible business outcomes for brands and advertisers.
Smartly is the only company in the industry recognized as a Leader in The Forrester Wave: Creative Advertising Technologies with PwC validating the results it delivers for brands. We manage creative and media for 700+ brands worldwide and $6B in ad spend across the largest media platforms, including Facebook, Google, Instagram, Pinterest, Snap, and TikTok. Our end-to-end technology, unmatched access to media platforms and exceptional customer service help Fortune 500 brands to reach and engage consumers and learn what performs best.Smartly is a multinational and diverse team of 750+ Smartlies from 60+ nationalities, working in 13 countries. Together, we want to create and maintain an inclusive environment where everyone feels respected and heard. Our Diversity, Equity & Inclusion approach is at the heart of it.
Visit Smartly to learn more.
The processing of your information is described in our Candidate Privacy Notice.
Ready to apply?
Apply to SmartlyPOR FAVOR ENVÍA TU SOLICITUD/CURRÍCULUM EN INGLÉS
¿Te gusta tener la responsabilidad de gestionar y hacer crecer un mercado completo? ¿Te motiva trabajar de cerca con clientes para resolver los retos de su estrategia de marketing digital? ¿Te enorgullece ayudar a tus clientes a tener éxito y buscar constantemente oportunidades de venta incremental?
Como Customer Success Manager (hablante de español) en Smartly, tendrás la responsabilidad de tus propios clientes desde la primera semana, brindando asesoría consultiva, definiendo el enfoque y liderando implementaciones piloto exitosas del producto, además de impulsar el engagement de los clientes. Serás el vínculo clave entre los clientes, Facebook y nuestro equipo de desarrollo de producto. Formarás parte de la industria de marketing digital en constante evolución y ritmo acelerado, lo que te permitirá aprender rápidamente sobre cómo desarrollar y hacer crecer tu propio mercado objetivo, gestionar relaciones con grandes anunciantes y escalar las operaciones de una empresa ambiciosa en crecimiento.
Como Customer Success Manager en Smartly, tú…
- Gestionarás y desarrollarás tus propias cuentas de clientes a través de la comunicación diaria y tu experiencia en marketing digital.
- Trabajarás estrechamente con los clientes para optimizar su estrategia de marketing digital y resolver rápidamente problemas de los anunciantes, incluyendo escalamiento de presupuestos, desempeño de campañas y procesos manuales.
- Tendrás la responsabilidad total de hacer crecer y gestionar tu mercado objetivo, así como desarrollar experiencia en industrias específicas (por ejemplo, comercio electrónico, viajes, clasificados, aplicaciones móviles, etc.).
- Desarrollarás y mantendrás un excelente conocimiento de la herramienta Smartly y de la publicidad en Facebook en general, para resolver continuamente los retos de los clientes.
- Construirás, gestionarás y fortalecerás relaciones sólidas con clientes y con Facebook.
- Colaborarás con clientes, otros Customer Success Managers de Smartly y el equipo de desarrollo de producto para mantener un flujo continuo de retroalimentación.
Buscamos a alguien que…
- Esté motivado/a por combinar la gestión de clientes, la resolución de retos de marketing digital y la construcción de relaciones a largo plazo.
- Cuente con 4+ años de experiencia en gestión de cuentas en empresas B2B SaaS o agencias similares, preferentemente en el ámbito de marketing digital.
- Tenga excelentes habilidades de comunicación para explicar conceptos complejos de manera clara y eficiente, y brindar asesoría consultiva que ayude a mejorar el desempeño de los clientes.
- Cuente con dominio profesional del inglés (hablado y escrito) y fluidez en español.
- Tenga disponibilidad y disposición para viajar a reuniones, conferencias y eventos de la industria.
🌐 Requisito de idioma
Importante: Las postulaciones, entrevistas y las actividades diarias internas y con clientes se llevarán a cabo en inglés. Por lo tanto, se requiere un nivel avanzado de inglés (hablado y escrito) para este puesto. Presente su solicitud en inglés, por favor.
Lo que te ofrecemos…
- Seguro Social (IMSS): Cobertura completa de salud pública para el empleado y su familia
- INFONAVIT: Fondo de ahorro que ayuda a los empleados a adquirir o mejorar su vivienda
- FONACOT: Acceso a créditos personales accesibles para necesidades cotidianas
- Apoyo para trabajo desde casa: $1,000 MXN mensuales para cubrir costos de trabajo remoto
Smartly está comprometido a ser el mejor lugar para que personas con mentalidad de crecimiento prosperen—¡explora más en nuestro Culture Handbook!
***PLEASE SUMBIT YOUR APPLICATION/RESUME IN ENGLISH***
Are you passionate about being at the forefront of the ever-evolving social advertising industry? Do you take pride in driving retention and growth among valued customers by understanding their business needs and helping them succeed?
We’re looking for a motivated Customer Success Manager to join us, as part of our growing Customer Success team, in our mission to help advertisers unlock greater performance and creativity in social advertising by combining ad buying and creative automation.
In this role, you will manage a large book of business, train customers and drive feature adoption and outcomes leading to renewals, account expansion, and customer satisfaction across your portfolio.
As a Customer Success Manager at Smartly, you will...
- Build and foster strong relationships with a large book of customers. Act as the main point of contact for training and product support, delivering an exceptional customer experience
- Become a specialist in the Smartly platform and digital advertising in general so as to be able to continuously solve problems for customers and improve feature adoption
- Be hungry to meet targets and drive growth in your book of business, and maximize customer renewals and feature adoption.
- Collaborate effectively across functions including Sales, Marketing, Technical Solutions, Services, Product and Engineering
- Help Smartly build a world-class Customer Success organization; contribute to helping your team members grow, optimize existing processes within the company and actively enhance all customer success initiatives
We are looking for you, if you...
- Possess 4+ years of relevant experience in a customer success or similar customer-facing function
- Be capable of learning new tools and processes quickly
- Have advanced knowledge of paid social advertising (Facebook, Tiktok Pinterest, Snapchat etc)
- Are a proactive problem-solver with a positive attitude and a strong desire to help our customers reach their goals
- Have a results-driven mentality and be capable of meeting commercial targets and weekly productivity goals
- Are able to explain complex concepts clearly and translate data into insights
- Are confident, with strong spoken and written communication skills
- Are self-driven with exceptional organizational skills
- Have professional spoken and written English plus fluency in Spanish.
What We Offer You...
- Social Security (IMSS) - Complete public healthcare coverage for the employee and their family
- National Housing Fund (INFONAVIT) - A savings fund that helps employees buy or improve their home
- Consumption Coverage (FONACOT) - Access to affordable personal loans for everyday needs
- Work From Home Allowance - MXN 1,000 monthly stipend to cover remote work costs
Smartly is committed to being the best place to work for growth-minded individuals to thrive - explore more in our Culture Handbook!
#LI-HYBRID
About Smartly
Smartly is the AI-powered advertising technology company transforming ad experiences for brands and their consumers. Our comprehensive advertising platform seamlessly integrates the capabilities of media, creative, and intelligence to power more than 800 billion impressions and generate more than 300 billion creatives annually, delivering tangible business outcomes for brands and advertisers.
Smartly is the only company in the industry recognized as a Leader in The Forrester Wave: Creative Advertising Technologies with PwC validating the results it delivers for brands. We manage creative and media for 700+ brands worldwide and $6B in ad spend across the largest media platforms, including Facebook, Google, Instagram, Pinterest, Snap, and TikTok. Our end-to-end technology, unmatched access to media platforms and exceptional customer service help Fortune 500 brands to reach and engage consumers and learn what performs best.Smartly is a multinational and diverse team of 750+ Smartlies from 60+ nationalities, working in 13 countries. Together, we want to create and maintain an inclusive environment where everyone feels respected and heard. Our Diversity, Equity & Inclusion approach is at the heart of it.
Visit Smartly to learn more.
The processing of your information is described in our Candidate Privacy Notice.
Ready to apply?
Apply to Smartly
Global Business Operations Manager
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Workstream is a mission-driven company building the all-in-one HR, payroll, and hiring platform for managing the hourly workforce. There are 2.7 billion hourly workers, making up 80% of the global workforce, but this market has been heavily underserved by technology and deserves better. Workstream has been purpose-built for the hourly workforce from day one so that these businesses and their employees can thrive.
Our customers include leading brands from multiple sectors, including Burger King, Carl's Jr./Hardee's, IHOP, KFC, and Culvers. We are a high growth series B company and quickly expanding our product portfolio to deliver on our vision. We are backed by legendary VCs and industry experts like Founders Fund, BOND, and Coatue.
Values
Here are our Company Values and we’d love to have individuals who can be a culture add to our team!
What We Offer
- Permanently Remote
- Pay wired directly to your bank account
- $50 Monthly Stipend
- Annual Bonus
- Flexible PTO
- Enjoy company time off during some of the major US and PH Holidays
- Company-issued Device
- Career fast track for performers and internal mobility
- Learn from a team of Stanford, MIT, Google and Harvard alumni
Grow With Us
Workstream is looking for an Operations Manager for Global Data Operations. In this role, you will lead the most critical data-gathering initiative for Workstream’s robotics division. You will partner closely with the Recruiting and People Ops teams to drive high-volume participant acquisition, while taking direct ownership of the ongoing management and data output quality of hundreds of participants helping robots "learn" how to interact with the world. Your goal is to ensure we hit our weekly footage targets while maintaining compliance with data quality standards.
This isn't just a standard operations role; you are building the foundation for the future of robotics. You will manage a truly global operation that bridges the gap between high-volume data collection and high-level AI research.
Day in the Life
Team Management & Leadership
- Lead and mentor a large, distributed team of Video Data Contributors and potentially a small team of Team Leads or Quality Auditors.
- Lab Management: Oversee a physical Workstream Lab, managing office-based team members who utilize complex multi-camera wearable setups to capture high-fidelity data.
- Conduct weekly "Office Hours" and Q&A sessions to troubleshoot contributor issues and provide feedback on recording techniques.
- Monitor contributor engagement and retention, implementing strategies to reduce churn in a month-to-month contract environment.
High-Volume Recruitment & Onboarding
- Technical Guidance: Collaborate with the Recruiting team to provide specific technical criteria for candidates, ensuring they possess the right hardware and high attention to detail.
- Onboarding: Partner with People Ops to facilitate a seamless transition, ensuring contributors are immediately integrated into filming and data protocols.
- Equipment Verification: Coordinate with Recruiting on the verification of equipment (head-straps and camera specs) to ensure every new participant is project-ready.
Data Quality & Feedback Loop
- Quality Assurance: Lead a team of reviewers to audit footage for "usability" (hand/arm movement vs. idle activities).
- Continuous Improvement: Update the "Guidelines Presentation" and training materials based on common failure points in the footage (e.g., poor lighting or incorrect camera angles).
- Technical Troubleshooting: Act as the final escalation point for hardware compatibility issues or Google Drive upload failures.
Financial & Compliance Oversight
- Compensation: Manage the complex tiered compensation structure and bonus payouts.
- Payroll Partnership: Ensure all monthly payments via Deel are accurate and submitted within payout cycles.
- Data Privacy: Ensure strict adherence to compliance guidelines, ensuring no personal information is captured in the uploaded data.
Who You Are
- Management: 6+ years in Operations Management, specifically leading distributed or "gig" workforces.
- Technical Proficiency: You are technically savvy and comfortable managing/troubleshooting multi-camera hardware. You must be able to master and teach the technical nuances of multi-angle recording to ensure data integrity.
- Global Operations: Experience managing teams across the Philippines and the US, including understanding the cultural and logistical differences in both markets.
- Analytical Mindset: Ability to look at "Unusable Footage" data and pinpoint exactly where the training or the recruitment filter is failing.
Preferred Qualifications
- Experience in AI Data Labeling or Computer Vision data collection.
- Experience with hardware logistics (inventorying and shipping head-straps or smartphones).
- A background in BPO Management or Marketplace Operations (e.g., Uber, DoorDash, TaskRabbit).
Know More About Workstream
- https://www.workstream.us/blog/funding-series-b
- https://techcrunch.com/2021/08/26/workstreams-text-based-recruitment-tool-gets-a-48m-bet-from-bond-and-beyond/
- https://techbuzz.news/buzzworthy-august-27-2021/
Additional Information
Workstream provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
We are committed to the full inclusion of all qualified individuals.
Ready to apply?
Apply to Workstream
About Flexport:
At Flexport, we believe global trade can move the human race forward. That’s why it’s our mission to make global commerce so easy there will be more of it. We’re shaping the future of a $10T industry with solutions powered by innovative technology and exceptional people. Today, companies of all sizes—from emerging brands to Fortune 500s—use Flexport technology to move more than $19B of merchandise across 112 countries a year.
The recent global supply chain crisis has put Flexport center stage as we continue to play a pivotal role in how goods move around the world. We are proud to have the support of the best investors in the game who believe in our mission, solutions and people. Ready to tackle global challenges that impact business, society, and the environment? Come join us.
The Opportunity
As the Operations Manager and second employee in Manila, you will be a foundational leader building Flexport Philippines from the ground up. You will serve as the regional subject matter expert across Ocean (FCL, LCL, Buyers Consolidation) and Air, driving growth and operational excellence.
This role requires a leader who can "wear many hats"—one who balances strategic scaling with hands-on execution. You will hire and coach a high-performing team, manage critical stakeholder relationships, and instill a culture of performance and innovation to make global trade easier for everyone.
What You'll Do
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Operational Leadership: Hire, mentor, and develop a team responsible for end-to-end shipment handling (Export/Import) across Ocean, Air, and Intermodal.
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Service Excellence: Act as the primary escalation point for clients and stakeholders, ensuring proactive issue resolution and world-class service delivery.
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Process Engineering: Establish scalable infrastructure and standardized procedures to maximize efficiency and maintain high data quality.
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Strategic Growth: Partner with overseas demand teams to identify growth opportunities and recommend supply chain solutions for new clients.
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Commercial Management: Monitor and optimize the cost-to-serve while maintaining high client satisfaction and employee engagement.
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Cross-Functional Collaboration: Align with Customs, Trucking, and Product teams to drive continuous improvement and experiment with new growth initiatives.
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Agile Execution: Deep-dive into any area of the business as needed to support a growing, lean regional team.
What You’ll Need
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10+ years in freight forwarding or logistics operations, with a proven track record of leading and developing teams.
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Deep knowledge of the Philippines logistics landscape, carrier practices, and multimodal transport (Ocean/Air).
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Bachelor’s degree in Supply Chain, Logistics, or a related field.
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A process-oriented, structured thinker with the courage to challenge the status quo and fix broken processes.
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The ability to pivot between strategic vision and tactical execution.
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Exceptional interpersonal skills with a client-first mindset and a passion for developing industry talent.
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Excitement for building a best-in-class operational structure within a high-growth, dynamic environment.
Commitment to Equal Opportunity
At Flexport, our ability to fulfill our mission of making global commerce easy and accessible relies on having a diverse, dedicated and engaged workforce. All qualified applicants will receive consideration for employment regardless of race, color, religion, sex, national origin, age, physical and mental disability, health status, marital and family status, sexual orientation, gender identity and expression, military and veteran status, and any other characteristic protected by applicable law.
Global Data Privacy Notice for Job Candidates and Applicants
Depending on your location, the General Data Protection Regulation (GDPR) and California Consumer Privacy Act (CCPA) may regulate the way we manage the data of job applicants. By submitting your application, you are agreeing to our use and processing of your data as required. Please see our Privacy Notice available at www.flexport.com/privacy for additional information.
Ready to apply?
Apply to Flexport
At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you.
So, what’s the role all about?
Implementation Engineers collaborate with both new and existing clients to implement NICE products, acting as experts in configuring the client’s NICE portal and integrating it into their business processes. They take primary responsibility for setting up and implementing technical systems and applications, leveraging configuration tools, programming knowledge, and project management expertise.
How will you make an impact?
- Collaborate with clients to gather requirements and design tailored implementation strategies.
- Configure contact center solutions, including advanced call flows, IVR paths, APIs, and integrations.
- Configure and implement the client’s portal, utilizing NICE platform tools, including advanced features like APIs and integrations.
- Collaborate closely with Engagement Managers and Implementation Consultants to ensure successful onboarding and implementation.
- Troubleshoot technical issues during implementation and support User Acceptance Testing (UAT) to meet client requirements.
- Manage multiple client engagements simultaneously, ensuring timely and high-quality delivery.
- Document configuration steps, create process plans, and develop guides for specific products or features.
- Act as a key resource for improving configuration and implementation processes, sharing best practices and identifying areas for efficiency gains.
- Provide feedback to the Product Management team to support product enhancements and client needs.
- Use project management and ticketing tools like Asana, Rocketlane, Salesforce, Jira, and Confluence to track and manage implementation workflows.
Have you got what it takes?
- Bachelor’s degree in Telecommunications, Computer Science, or a related field.
- 3+ years of experience in implementing SaaS solutions, preferably in the contact center or telecommunications space.
- Previous experience in project implementation, customer service, or technical support is required.
- Experience in client-facing implementation is essential, ensuring successful project delivery and building strong relationships.
- Knowledge of programming languages, such as JavaScript, HTML, Perl, or Java.
- Experience with APIs, webhooks, and integrating third-party systems.
- Familiarity with IVR systems and contact center workflows.
- Basic knowledge of Data Base and writing SQL queries
- Proficiency in troubleshooting and problem-solving in complex technical environments.
- Excellent communication skills, with the ability to explain technical concepts to non-technical stakeholders.
- Self-motivated with strong organizational and time management skills.
Preferred Skills:
- 2 years of experience working with the LiveVox or NICE CXone Product Line and Configuration Tools, or other contact center solution(s)
- Knowledge of cloud technologies and platforms (e.g., AWS, Azure).
- Experience in implementing digital channels such as Email, SMS, Chat, and Chatbot, etc.
- Certification in project management methodologies (e.g., PMP, Agile).
This job description is not intended to be all-inclusive, and employees will also perform other reasonable related business duties as assigned by immediate supervisor and other management as required.
This organization reserves the right to revise or change job duties as the need arises. This job description does not constitute a written or implied contract of employment.
What’s in it for you?
Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NICE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NICEr!
Enjoy NICE-FLEX!
At NICE, we work according to the NICE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere.
Requisition ID: 9805
Reporting into: Manager
Role Type: Individual Contributor
About NiCE
NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions.
Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries.
NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.
Ready to apply?
Apply to NICE
Feedzai is the world’s first RiskOps platform for financial risk management, and the market leader in safeguarding global commerce with today’s most advanced cloud-based risk management platform, powered by machine learning and artificial intelligence. Feedzai is securing the transition to a cashless world while enabling digital trust in every transaction and payment type. The world’s largest banks, processors, and retailers trust Feedzai to protect trillions of dollars and manage risk while improving the customer experience for everyday users, without compromising privacy. Feedzai is a Series D company and has raised $282M to date. With a valuation of $2 billion, our technology protects 1 billion consumers and 90 billion transactions each year.
The Data Science Team within Customer Success is highly engaged with our clients making use of their critical thinking skills with a business-focused mentality and customer-facing attitude. They activate, maintain, and support clients, develop models and rules, and train & enable them. In addition, they work cross-functionally with other departments (e.g., Research, Product, Marketing) in a collaborative team spirit spanning the globe to ensure we deliver best in class risk prevention solutions. Being on the frontline of fighting crime and protecting people from financial harm is incredibly inspiring to each of us. Join Us!
Your Day to Day:
- Understanding the data which our clients provide to us;
- Cleaning that data and validating that it is correct;
- Preprocessing the data, usually by using a mixture of shell scripts and a programming language such as Python, Java, Scala, etc
- Iteratively computing features and tuning parameters to improve the quality of the model;
- Communicating your findings to the project manager and assisting him/her in decision making on the Data Science part of the project;
- Work together with key stakeholders (data scientists, engineers, risk managers) from our clients;
- Work with other parts of the organization (Product, Research, etc.) to improve processes, best practices and tooling.
You Have & You Know-how:
- MSc or PhD in Computer Science, Electrical Engineering, Statistics, Applied Mathematics, Physics or related field;
- Proficient in Machine Learning (training and testing, avoiding overfit, etc.);
- Knowledge of Big Data technologies such as Spark, Hadoop and related;
- Proficiency in bash, Python and either Java or Scala;
- Knowledge of resource monitoring and runtime optimization (both at JVM and OS level);
- Knowledge of statistics or data visualization is a plus;
- Knowledge of tree based algorithms (Random Forests, XGBoost, LGBM) is a plus;
- Knowledge of Deep Learning algorithms is a plus;
- Ability to communicate your findings in a clear way.
The Customer Success Team is responsible for delivering our product to our clients. This includes education, configuration, solution development, and risk strategy to enable our clients to address their pain points. We collaborate with our clients to ensure they have the right solution, build out a strategy and training plan for them, and then support them through each phase of our client lifecycle. We grow at a fast clip and believe no challenge is too big or too small. Therefore, we have an open environment that encourages us to lean in, try new things, and discover our potential. Join Us!
#LI-remote #LI-BR1
Your First 30-Days at Feedzai:
You will be immersed in our brand with training, connections, and one-on-one time with your manager. You may shadow your colleagues virtually or onsite at an office depending on where you work as you are supported through your Feedzai journey. In addition, you will have access to a ton of information to give you history, context, and all the knowledge you can handle about Feedzai and the team. Finally, you will start working on projects and collaborating on work currently being done. We can't wait to have you join the team!
Feedzai is an Equal Opportunity Employer and we value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
Feedzai does not accept unsolicited resumes from recruiters or employment agencies.
Feedzai will use the personal data you provide us with by filling out this form for reviewing your application and to potentially negotiate a contract with you. Your personal data will be retained by Feedzai for 24 months following your application. Please see our Privacy Notice available at https://www.feedzai.com/legal/feedzai-candidate-privacy-policy/ and https://www.feedzai.com/legal/feedzai-california-candidates-privacy-policy/ for more information on how we process your personal data.
Ready to apply?
Apply to Feedzai
Specialist, Performance Marketing
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About Us
MoneyHero Limited (NASDAQ: MNY) is a leading tech- and AI-powered personal finance aggregation and comparison platform that provides consumers with actionable insights to discover, compare, and choose the best financial products with confidence — bringing data intelligence and seamless digital access across insurance and banking solutions. The Company operates in Singapore, Hong Kong, Taiwan and the Philippines. MoneyHero had over 300 commercial partner relationships as at 31 December 2025, and had approximately 5.1 million Monthly Unique Users across its platform for the year ended 31 December 2025.
What We Offer
You will be entitled to a competitive salary and attractive benefits, including:
- Annual leave, birthday leave, tenure leave, international remote work leave, and more
- Professional trainings, career advancement and internal mobility opportunities
- Competitive benefits including insurance and mental wellness program
About the Job
We are seeking a platform native performance marketing specialist who will be focused on executing profitable paid media campaigns. The specialist will be responsible for the end to end management of our paid media accounts in The Philippines for MoneyMax, primarily across the Google and Meta advertising platforms.
The Specialist we’re looking for is a practitioner who enjoys the process of account building, restructuring, profitable bid management and granular optimisation. With the expectation being you turn commercial objectives into high performing campaigns. Ensuring the investment made in each channel or campaign is focused on returns and every tactical change is backed by data.
The Specialist, Paid Marketing will be responsible for:
- Platform Management - Taking full ownership of daily operations within Google Ads, specifically Paid Search Marketing and Meta Ads Manager.
- Account Hygiene: Maintain meticulous account structures, ensure naming conventions, tracking parameters and campaign settings are flawless.
- Implementation: Build and launch campaigns from scratch, including keyword harvesting, audience segmentation is clear and budgets are set up with return in mind.
- Continuous Optimisation: Execute daily adjustments to bidding, budgets and targeting to drive maximum efficiency.
- Media Planning: Support the Senior Manager in the creation of the monthly media plans, forecasting performance based on historical benchmarks and commercial goals.
- Budget Management: Manage monthly pacing to ensure spend is utilised effectively without underspend or over-investment.
- Testing: Support Senior Manager in executing rigorous testing programmes to improve campaign performance and add learning to the market.
- Reporting: Produce clear, data led reports that explain the what and why focusing on technical levers and core numbers.
- Stay abreast of fintech and media platform trends, proactively communicating with your manager on evolving challenges and opportunities.
In this role, we are looking for someone with:
- 3-4+ years of hands-on experience in Google Ads (Search) and Meta Business suite.
- Working knowledge of GA4 and GTM for conversion tracking.
- A solid understanding of P&L impact and how marketing spend translates to growth.
- Strong quantitative and effective communication skills.
- Attention to detail across set ups, numbers; everything going out across platforms.
- Demonstrated experience in cross functional collaboration (E.G. with product, commercial, growth teams).
- Accountability, curious practitioner, succinct and technical.
#MoneyMax #LI-Hybrid #LI-AK1
Work: We have a team of over 350 talented individuals in 4 markets who are hyper passionate about building innovative financial solutions and making an impact on people’s lives.
Culture: We take our work seriously but don’t hesitate to keep things light. We can only create magic when we have a little bit of fun.
Thrive: We launched in 2014, and now help over 10 million monthly users make the best financial decisions. Accelerate your career and become a pioneer in your field with a leading fintech company that seeks to push the boundaries of your imagination and is committed to growing your career.
Reputation: We are backed by world-class organizations and companies and have raised over US$110 million from investors including Experian, Pacific Century Group, IFC - a member of the World Bank Group
MoneyHero Group is an equal opportunity employer. We value, support and respect all individuals and is committed to maintaining an inclusive and diverse working environment. Decisions in hiring are based on business needs, requirements of the job and individual qualifications and shall not be influenced by any consideration of race, ethnic or national origin, religion, sex (including gender identity and/or expression), age, sexual orientation, marital status, parental status, disability, genetic information, political affiliation or other applicable legally protected characteristics.
Most legitimate opportunities at MoneyHero Group are published on our official careers portals, and our Talent Acquisition team will contact candidates only through authorized channels and official MoneyHero Group email addresses. For selected executive-level or confidential searches, we may partner with trusted recruitment firms, and candidates may be contacted by authorized recruitment partners engaged by MoneyHero Group.
MoneyHero Group will never request payment or ask candidates to share sensitive personal or financial information, such as banking details, during the recruitment process.
If you are contacted by someone claiming to represent MoneyHero Group and are unsure whether the communication is genuine, or if you receive a message about a MoneyHero Group opportunity that is not listed on our official careers portals, please contact us directly at recruitment@moneyherogroup.com to verify.
Ready to apply?
Apply to MoneyHero Group
Senior Associate, Marketing
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About Us
MoneyHero Limited (NASDAQ: MNY) is a leading tech- and AI-powered personal finance aggregation and comparison platform that provides consumers with actionable insights to discover, compare, and choose the best financial products with confidence — bringing data intelligence and seamless digital access across insurance and banking solutions. The Company operates in Singapore, Hong Kong, Taiwan and the Philippines. MoneyHero had over 300 commercial partner relationships as at 31 December 2025, and had approximately 5.1 million Monthly Unique Users across its platform for the year ended 31 December 2025.
The Marketing team is a vibrant and creative group dedicated to amplifying our brand and driving the company’s growth. Our team members are innovative thinkers who excel in crafting compelling narratives and engaging campaigns. We thrive in a dynamic, collaborative, and international environment that fosters both personal and professional growth. By joining us, you'll have the opportunity to shape the company’s voice, influence market strategies, and tackle exciting challenges daily. Embark on a rewarding journey with us and make a significant impact in the world of marketing.
What We Offer
You will be entitled to a competitive salary and attractive benefits, including:
- Annual leave, birthday leave, tenure leave, international remote work leave, and more
- Five-day work week. Our working arrangement requires employees to work in the office from Monday to Thursday. Friday will be work from home (WFH).
- Professional trainings, career advancement and internal mobility opportunities
- Competitive benefits including insurance and mental wellness program
About the Job
As the Senior Associate, Marketing for SingSaver, you will be responsible for end-to-end execution, and optimization of marketing campaigns within your assigned product vertical(s). You will work closely with the Marketing and Commercial teams to bring campaigns to life across multiple channels and markets.
This role is highly execution-driven and requires strong project management, data-led decision-making, and AI-tool familiarity to ensure campaigns deliver profitable customer acquisition and engagement.
The Senior Associate, Marketing will be responsible for:
- Campaign Planning
- Review and interpret campaign briefs to ensure deliverables are clearly defined and aligned with objectives.
- Assist in creative direction and copywriting, including copies for website banners, social posts, emails, and paid ads, including creative documentation and campaign materials.
- End-to-End Execution
- Manage end-to-end campaign timelines and execution, creative workflows, and approval processes with internal and external stakeholders, including set up of email campaigns and creative roll-out on internal channels
- Coordinate with Vertical Marketing Manager to ensure local market execution and adaptation and ensure all creatives meet SingSaver’s brand and design guidelines, with keeping track of statuses on internal dashboards and trackers.
- AI & Data-Driven Optimization
- Use AI-powered tools to automate campaign brief and targeting, creative messaging testing allocation.
- Monitor funnel metrics (applications, approvals, VTAs and conversions) and optimize for issued targets.
- Cross-Functional Collaboration
- Coordinate across teams, including Growth Marketing, Commercial, Paid Ads, and Content, to ensure alignment and timely campaign delivery.
- Ensure all campaign assets and offer details are accurate, compliant, and up to date before launch and monitoring of live campaigns to ensure accurate representation of offers and creatives across SingSaver’s marketing touchpoints.
- Performance Management
- Track campaign metrics and contribution.
- Produce post-campaign analysis with insights and recommendations for continuous improvement.
In this role, we are looking for someone with:
- 2+ years of marketing and campaign experience, including campaign management and digital media planning experience
- Familiarity with AI marketing tools (e.g., predictive targeting, automated bidding, content generation, attribution).
- Strong analytic skills and understanding of digital ecosystems such as web analytics tools (Google Analytics), social media marketing applications (Facebook) and digital display marketing platforms (Google Ads)
- Strong cross-functional project management skills and proven ability to deliver on time and on budget
- Analytical mindset; able to link campaign metrics to P&L impact.
- Self-motivated, proactive team player with innovative ideas to inspire customer loyalty and adoption
Success Metrics:
- Vertical campaign metrics and contribution to revenue/GP.
- CAC/LTV improvement and issued conversion rates.
- Partner satisfaction with campaign execution.
- Speed and efficiency of campaign delivery.
#MoneyHeroGroup ##LI-AK1 #LI-Hybrid
Work: We have a team of over 350 talented individuals in 4 markets who are hyper passionate about building innovative financial solutions and making an impact on people’s lives.
Culture: We take our work seriously but don’t hesitate to keep things light. We can only create magic when we have a little bit of fun.
Thrive: We launched in 2014, and now help over 10 million monthly users make the best financial decisions. Accelerate your career and become a pioneer in your field with a leading fintech company that seeks to push the boundaries of your imagination and is committed to growing your career.
Reputation: We are backed by world-class organizations and companies and have raised over US$110 million from investors including Experian, Pacific Century Group, IFC - a member of the World Bank Group
MoneyHero Group is an equal opportunity employer. We value, support and respect all individuals and is committed to maintaining an inclusive and diverse working environment. Decisions in hiring are based on business needs, requirements of the job and individual qualifications and shall not be influenced by any consideration of race, ethnic or national origin, religion, sex (including gender identity and/or expression), age, sexual orientation, marital status, parental status, disability, genetic information, political affiliation or other applicable legally protected characteristics.
Most legitimate opportunities at MoneyHero Group are published on our official careers portals, and our Talent Acquisition team will contact candidates only through authorized channels and official MoneyHero Group email addresses. For selected executive-level or confidential searches, we may partner with trusted recruitment firms, and candidates may be contacted by authorized recruitment partners engaged by MoneyHero Group.
MoneyHero Group will never request payment or ask candidates to share sensitive personal or financial information, such as banking details, during the recruitment process.
If you are contacted by someone claiming to represent MoneyHero Group and are unsure whether the communication is genuine, or if you receive a message about a MoneyHero Group opportunity that is not listed on our official careers portals, please contact us directly at recruitment@moneyherogroup.com to verify.
Ready to apply?
Apply to MoneyHero Group
About Dialpad
Dialpad is the AI-native business communications platform. We unify calling, messaging, meetings, and contact center on a single platform - powered by AI that understands every conversation in real time.
More than 70,000 companies around the globe, including WeWork, Asana, NASDAQ, AAA Insurance, COMPASS Realty, Uber, Randstad, and Tractor Supply, rely on Dialpad to build stronger customer connections using real-time, AI-driven insights.
We’re now leading the shift to Agentic AI: intelligent agents that don’t just analyze conversations but take action by automating workflows, resolving customer issues, and accelerating revenue in real time. Our DAART initiative (Dialpad Agentic AI in Real Time) is redefining what a communications platform can do.
Visit dialpad.com to learn more.
Being a Dialer
At Dialpad, AI isn’t just a feature; it’s how our teams do their best work every day. We put powerful AI tools in every employee’s hands so they can move faster, think bigger, and achieve more.
We believe every conversation matters. And we’ve built the platform that turns those conversations into insight and action, for our customers and ourselves.
We look for people who are intensely curious and hold themselves to a high bar. Our ambition is significant, and achieving it requires a team that operates at the highest level. We seek individuals who embody our core traits: Scrappy, Curious, Optimistic, Persistent, and Empathetic.
Your Role
As an Onboarding Specialist, you are at the crux of customer interaction and enablement, supporting and troubleshooting your product area and technical implementations. Simply put, you are the first line of defense and an expert in the products we offer. You are motivated to help our customers achieve their objectives by buying into our advanced AI-powered products.
Your combined problem-solving, relationship-building, and communication skills will be crucial for hearing our customers' pain points and understanding where our product can address them.
Dialpad’s Professional Services team plays an essential role in educating customers on Dialpad products. This team closely aligns with Sales, Customer Success, and Support to continually improve our product deployment and change management processes.
This position reports to our Senior Manager, Customer Onboarding, and has the opportunity to be based in our Pasig City, Metro Manila Office. It's a Hybrid working
What You'll Do
- Facilitate onboarding deployment for new customers and products purchased.
- Host end-user and admin training sessions for customers to educate them on Dialpad products and assist with change management.
- Provide detailed walkthroughs and train new customers with implementation and portal setup.
- Deliver quality onboarding in a timely manner by analyzing needs, collaborating with others, and resolving customer issues through discovery and replication.
- Drive customers to implement best practices.
- Clearly communicate product configuration setup requirements and expectations with customers.
- Act as the customer's escalation point for any onboarding-related issues.
- Work on ad-hoc tasks as necessary.
Skills You'll Bring
- At least 2-3 years of working experience in Customer Onboarding, Software Implementation, and Account Management.
- At least 1 year of experience configuring, updating, and supporting VOIP solutions.
- Preferably with experience in chat, handling multiple windows.
- Excellent English communication skills.
- Strong customer service orientation.
- Ability to work independently with minimal management guidelines.
- Organized, detail-oriented, and self-motivated.
- Able to work US core hours while 100% on-camera in a dedicated, technically enabled remote workspace that supports team meetings, client interactions, and collaborative sessions.
- Experience with telecommunication or SaaS providers required.
- Excellent internet connectivity required.
Why Join Dialpad
- Work at the center of the AI transformation in business communications
- Build and ship agentic AI products that are redefining how companies operate
- Join a team where AI amplifies every employee’s impact
- Competitive salary, comprehensive benefits, and real opportunities for growth
We believe in investing in our people. Dialpad offers competitive benefits and perks, cutting-edge AI tools, and a robust training program that help you reach your full potential. We have designed our offices to be inclusive, offering a vibrant environment to cultivate collaboration and connection. Our exceptional culture, repeatedly recognized as a Great Place to Work, ensures that every employee feels valued and empowered to contribute to our collective success.
Don’t meet every single requirement? If you’re excited about this role and possess the fundamental traits, drive, and strong ambition we seek, but your experience doesn’t meet every qualification, we encourage you to apply.
Dialpad is an equal-opportunity employer. We are dedicated to creating a community of inclusion and an environment free from discrimination or harassment.
Ready to apply?
Apply to Dialpad
Team Lead, Renewals Manager
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About Dialpad
Dialpad is the AI-native business communications platform. We unify calling, messaging, meetings, and contact center on a single platform - powered by AI that understands every conversation in real time.
More than 70,000 companies around the globe, including WeWork, Asana, NASDAQ, AAA Insurance, COMPASS Realty, Uber, Randstad, and Tractor Supply, rely on Dialpad to build stronger customer connections using real-time, AI-driven insights.
We’re now leading the shift to Agentic AI: intelligent agents that don’t just analyze conversations but take action by automating workflows, resolving customer issues, and accelerating revenue in real time. Our DAART initiative (Dialpad Agentic AI in Real Time) is redefining what a communications platform can do.
Visit dialpad.com to learn more.
Being a Dialer
At Dialpad, AI isn’t just a feature; it’s how our teams do their best work every day. We put powerful AI tools in every employee’s hands so they can move faster, think bigger, and achieve more.
We believe every conversation matters. And we’ve built the platform that turns those conversations into insight and action, for our customers and ourselves.
We look for people who are intensely curious and hold themselves to a high bar. Our ambition is significant, and achieving it requires a team that operates at the highest level. We seek individuals who embody our core traits: Scrappy, Curious, Optimistic, Persistent, and Empathetic.
Your role
The Team Lead, Renewal Manager at Dialpad, is responsible for providing best-in-class strategic renewal management and execution across a portfolio of existing Dialpad customers. Serving as the main point of contact for their assigned customers' contract extensions with Dialpad, they will foster a high level of trust, satisfaction, and engagement across their assigned accounts.
The Team Lead, RM, will develop and execute the renewal strategy for their portfolio. The RM will own the end-to-end renewal process, including negotiation and contract terms. To be successful, the Team Lead RM will partner with the Client Account Executive and Customer Success Manager to ensure our customers realize the value of their investment and can demonstrate the value differentiation of Dialpad versus our competitors.
The Team Lead, RM is a member of the Client Sales organization, will carry a revenue renewal quota, and will report directly to the Director of Renewals Management.
What you'll do
- Drive and lead the renewals process in collaboration with the CAE and CSM to preserve and improve customer contracts and relationships.
- Effectively engage with key decision-makers to identify customer requirements and uncover roadblocks to ensure timely commitments.
- Achieve or exceed quarterly revenue goals tied to retention, growth, and term extension of existing customer contracts.
- Maintain and report an accurate forecast of renewals.
- Negotiate and execute renewal contracts that align with customer goals.
- Discover and identify upsell/cross-sell opportunities during contract renewal to maximize customer growth.
- Communicate risks clearly and partner with the CSM in developing resolution strategies.
- Escalate whenever appropriate to help resolve customer concerns.
- Serve as the voice of the customer and collect feedback to drive continuous improvement across all areas, including product.
- Effectively communicate the benefits of the customer’s Dialpad solution and differentiate it from competitive solutions.
- Own the renewal sales cycle, from developing a strategy to building relationships with key stakeholders, to negotiation and contracting.
Skills you'll bring
- 5-7 years of experience in Renewals, Account Management, Customer Success, or other applicable customer-facing roles.
- 1-2 years Team Lead/Manager experience.
- Proven success in meeting and exceeding revenue targets while managing renewals.
- A history of managing a high volume of transactions.
- Passionate about providing a top-notch, best-in-class customer experience.
- Strong presentation, meeting facilitation, and written communication skills.
- Comfortable analyzing and understanding data.
- Excellent time management skills with the ability to track numerous details.
- Willingness to travel to customer locations or events as needed.
- Desire to work in a fast-paced startup environment where your input is valued to help craft our offerings and how we interact with clients.
- Experienced with CRM software (e.g., Salesforce) and GSuite tools (Google Sheets).
- Ability to communicate, present, and influence key stakeholders at all levels of an organization.
- Have a deep understanding of how businesses operate and the priorities that drive decisions from C-level down.
- Able to work US core hours (7 am - 5 pm Pacific Time) while being 100% on-camera in a dedicated, technically enabled remote workspace that supports team meetings, client interactions, and collaborative sessions.
- Must be comfortable with a hybrid work arrangement, requiring 1 day onsite per week.
- Excellent internet connectivity required.
Why Join Dialpad
- Work at the center of the AI transformation in business communications
- Build and ship agentic AI products that are redefining how companies operate
- Join a team where AI amplifies every employee’s impact
- Competitive salary, comprehensive benefits, and real opportunities for growth
We believe in investing in our people. Dialpad offers competitive benefits and perks, cutting-edge AI tools, and a robust training program that help you reach your full potential. We have designed our offices to be inclusive, offering a vibrant environment to cultivate collaboration and connection. Our exceptional culture, repeatedly recognized as a Great Place to Work, ensures that every employee feels valued and empowered to contribute to our collective success.
Don’t meet every single requirement? If you’re excited about this role and possess the fundamental traits, drive, and strong ambition we seek, but your experience doesn’t meet every qualification, we encourage you to apply.
Dialpad is an equal-opportunity employer. We are dedicated to creating a community of inclusion and an environment free from discrimination or harassment.
Ready to apply?
Apply to Dialpad
About WPP Media
WPP is the trusted growth partner for the world’s leading brands. With exceptional talent, trusted data and intelligence, and world-class partnerships – all united by our pioneering agentic marketing platform, WPP Open – we help clients navigate change, capture opportunity, and deliver transformational growth.
WPP Media is WPP's AI-driven media operating unit, bringing together media, data, and partnerships to deliver creative personalisation at scale. Connected through WPP Open and powered by Open Intelligence, clients see exactly where, how, and why their media investment is working.
For more information, visit wppmedia.com.
About WPP Media
WPP is the creative transformation company. We use the power of creativity to build better futures for our people, planet, clients and communities. For more information, visit wpp.com.
WPP Media is WPP’s global media collective. In a world where media is everywhere and in everything, we bring the best platform, people, and partners together to create limitless opportunities for growth. For more information, visit wppmedia.com
At WPP Media, we believe in the power of our culture and our people. It’s what elevates us to deliver exceptional experiences for both our clients and each other. In this role it will be critical to embrace WPP & WPP Media’s shared core values:
- Be Extraordinary by Leading Collectively to Inspire transformational Creativity.
- Create an Open environment by Balancing People and Client Experiences by Cultivating Trust.
- Lead Optimistically by Championing Growth and Development to Mobilize the Enterprise.
GENERAL DESCRIPTION
The Manager of the Biddable Campaign Delivery team is responsible to oversee the entire end to end of campaign management process to support WPP Media agencies and clients
INDIVIDUAL RESPONSIBILITIES
- Serve as the key point of contact on brief delivery responses and work with Planners in developing cross-practice media execution
- Compile all necessary media recommendations (i.e. cross practice media schedules) from respective buying teams and review alignment/QA as per original agency brief
- Oversee end-to-end project management of campaign brief, delivery and closure
- Be responsible across all campaign tracking and reconciliation requirements (including KPI delivery at a cross practice level)
- Support the Department Head in identifying scalable solutions across key account campaigns and ensure optimal delivery and performance alongside with client teams and buying teams
- Support initiatives in promoting knowledge sharing and continuous learning around POVs, trends and relevant skills to cultivate a high-performing team
- Share regular updates with client teams on campaign performance such as in-flight optimizations and necessary schedule adjustments
- Assist client teams in consolidating data for ad hoc based reports (e.g. CSI/Savings Report/Cost Avoidance)
- Deliver holistic cross-practice campaign analysis (i.e. mid and post campaign reports) working with respective buying teams to provide actionable insights and optimization recommendations
- Identify new product opportunities that will enhance clients’ digital front
- Roll out test and learn initiatives to drive continuous improvements in campaign performance
- Take an active role in developing broader biddable strategic recommendations and best practices to scale impact at market and regional level
- Any other project or tasks as assigned from time to time
GROUP RESPONSIBILITIES
- Demonstrate solid knowledge of all client team's deliverables at a cross-practice level and ensuring brief gaps are filtered to the Media Management and Delivery team, such as identify any mis-aligned KPI, minimum spend benchmark, and unrealistic campaign expectations
- Strong understanding of media behaviors and how the target audience interact with specific practice delivery and ensure common understanding across WPP Media
- Proactively address, and when needed escalate, any issue that compromises the quality and timeliness of deliverables with local leadership and client teams
- Provide technical perspective in client meetings when specific expertise is required
- Maintain quality control and assurance practices across the assigned cluster of clients and proactively advice agencies on campaign improvements
- Maintain and comply with finance processes (such as month end reconciliations, billing entries/updates across biddable practices), WPP Media policies and procedures.
- Facilitate and influence cross-function collaboration by demonstrating openness to new ideas and interest in learning from colleagues with different expertise
- Encourage knowledge share and continuous learning
Life at WPP Media & Benefits
Our passion for shaping the next era of media includes investing in our employees to help them do their best work, and we’re just as committed to employee growth as we are to responsible media investment. WPP Media employees can tap into the global WPP Media & WPP networks to pursue their passions, grow their networks, and learn at the cutting edge of marketing and advertising. We have a variety of employee resource groups and host frequent in-office events showcasing team wins, sharing thought leadership, and celebrating holidays and milestone events. Our benefits include competitive medical, group retirement plans, vision, and dental insurance, significant paid time off, preferential partner discounts, and employee mental health awareness days.
WPP Media is an equal opportunity employer and considers applicants for all positions without discrimination or regard to characteristics. We are committed to fostering a culture of respect in which everyone feels they belong and has the same opportunities to progress in their careers.
We believe the best work happens when we're together, fostering creativity, collaboration, and connection. That's why we’ve adopted a hybrid approach, with teams in the office around four days a week. If you require accommodations or flexibility, please discuss this with the hiring team during the interview process.
Please read our Privacy Notice (https://www.wppmedia.com/pages/privacy-policy) for more information on how we process the information you provide.
While we appreciate all applications received, only those candidates selected for an interview will be contacted.
#LI-Promoted
Please read our Privacy Notice for more information on how we process the information you provide.
Ready to apply?
Apply to WPP MediaAt NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you.
So, what’s the role all about?
As a rapidly growing business, we are further expanding the team here in Manila. In this new role, you will become a MPower Proactive AI Agents expert and advocate, delivering high-quality implementations, analysis, support, and much more to clients across the globe.
Working initially with both the EU and US teams you will provide implementation and support to our new and existing clients, then when MPower Proactive AI Agents expands into APAC, the Manila team will also lead the implementation, quality assurance, support, and delivery for local clients.
How will you make an impact?
- Become a subject matter expert in the MPower Proactive AI Agents solution, such as, but not limited to, data model, reporting structure, and AI-driven functionalities.
- Design, develop, and maintain reports, dashboards, and analytics tools that provide business-critical insights to internal stakeholders and external customers.
- Train team members, partners, and clients on the available data structures and reporting tools.
- Conduct research and perform data analysis to identify root causes of issues, assess impact, and uncover anomalies or inconsistencies within the data.
- Collaborate with global cross-functional teams to analyze customer journeys, identify trends, and produce insightful reports and dashboards.
- Learn and continuously adapt to modern technologies, such as, but not limited to, AI-enabled data management and automation tools.
- Participate in and lead the definition and implementation of optimization strategies, leveraging deep insights from data.
- Support data governance efforts by documenting processes, maintaining a knowledge base, and contributing to data security best practices.
- Understand, propose, improve, implement processes (what processes? Very vague)
- Write efficient and optimized SQL and scripts to extract, transform, analyze, and present data in meaningful formats.
- Contribute to building and evolving data standards, best practices, and scalable solutions for reporting and analytics.
- Take initiative in proposing and experimenting with new tools, architectures, and methodologies for data storage, processing, and visualization.
- Provide on-call support to global customers
- And other responsibilities
Have you got what it takes?
Basic Qualifications:
- 6+ years experience in a consulting / data engineering / professional services role
- 3+ years experience in senior/leadership roles
- Ability to influence stakeholders and customers on project management and related topics.
- Experience working with databases (relational and non-relational) at scale (ex: MySQL, Redshift, PostgreSQL, MongoDB, Redis, Cassandra, etc.)
- Experience working with data warehouses and data lakes, including the associated ETL, reporting and data visualization tools (example: Looker, Power BI, Tableau, etc.)
- Experience writing complex queries (SQL/NoSQL)
- Expertise, knowledge, and understanding of architectures needed to build business-centric reports from multiple data sources (ranging from basic to complex)
- Expert understanding of Professional Services Project Management Policies and Processes
- Develop processes and process improvements to ensure high-quality and cost effectiveness
- Excel in the ability to identify areas of concern based on documentation based on product knowledge, the needs of the stakeholders/customer, and other factors
- Analytical mindset with excellent problem-solving and troubleshooting skills.
- Willingness and enthusiasm to learn complex AI-driven platforms and tools.
- Ability to successfully work in a team-oriented, highly collaborative environment
- Ability to clearly communicate and present to stakeholders (internal and external)
- Amenable to work shifting schedules
Nice to Have:
- Familiarity with AI/ML-driven data solutions, or interest in learning.
- Experience working in cloud environments (Example: Azure, AWS, or GCP).
- Exposure to Python, R, or other scripting languages for data analysis.
- Understanding of data privacy, security, and governance frameworks.
Requisition ID: 9104
Reporting into: Manager, Professional Services
Role Type: Individual Contributor
About NiCE
NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions.
Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries.
NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.
Ready to apply?
Apply to NICE
Are you passionate about helping global advertisers achieve success across today’s evolving digital landscape?
As a Associate Customer Success Manager on our Global Strategic Accounts team, you’ll play a critical role in helping Smartly’s largest and most innovative customers execute, optimize, and scale campaigns across paid social and programmatic media.
You’ll work hands-on with Smartly’s creative and automation technology to deliver operational excellence—setting up campaigns, building reports, troubleshooting integrations, and driving adoption of our platform. This role combines analytical problem-solving with day-to-day execution to ensure customers achieve measurable outcomes and long-term success.
As a Customer Success Associate at Smartly, you will...
- Partner with Customer Success Managers and GSA Leads to deliver strategic and operational excellence for enterprise customer accounts.
- Support customer onboarding, training sessions, and quarterly business reviews to drive platform adoption and retention.
- Act as a trusted partner by understanding customer goals, identifying opportunities for growth, and helping align Smartly solutions to business outcomes.
- Oversee end-to-end campaign setup, optimization, and performance tracking across platforms such as Meta, TikTok, Pinterest, Snap, Reddit, DV360, Google Ads, and The Trade Desk.
- Conduct campaign analysis and provide actionable insights and recommendations to customers and internal teams.
- Build and maintain performance dashboards and reporting frameworks, ensuring data accuracy and visibility.
- Develop deep expertise in Smartly’s creative, automation, and data integration tools to deliver high-quality execution and consultative support.
- Collaborate closely with Product and Engineering to surface customer feedback and influence future development.
- Contribute to the documentation of best practices, workflow improvements, and automation opportunities to enhance operational efficiency across accounts.
We're definitely looking for you, if you...
- Have 1–3 years of experience in digital advertising, media operations, customer success, or marketing analytics, ideally within an agency, SaaS, or ad tech environment.
- Have proven ability to execute, optimize, and analyze paid media campaigns across social (Meta, TikTok, Pinterest, Snap, Reddit) and/or programmatic platforms (DV360, The Trade Desk, Google Ads).
- Have strong analytical, problem-solving, and presentation skills, with proficiency in Excel, PowerPoint, or other business intelligence and visualization tools to translate campaign data into insights, actions, and impactful customer storytelling.
- Have excellent communication and organizational skills, with the ability to manage multiple workstreams and stakeholders across global teams.
- Have a growth mindset - curious, proactive, and eager to deepen your expertise across multiple digital ecosystems.
- Are able to work mid-shift hours to support our EMEA based global accounts.
Smartly is committed to being the best place to work for growth-minded individuals to thrive - explore more in our Culture Handbook!
#LI-HYBRID
About Smartly
Smartly is the AI-powered advertising technology company transforming ad experiences for brands and their consumers. Our comprehensive advertising platform seamlessly integrates the capabilities of media, creative, and intelligence to power more than 800 billion impressions and generate more than 300 billion creatives annually, delivering tangible business outcomes for brands and advertisers.
Smartly is the only company in the industry recognized as a Leader in The Forrester Wave: Creative Advertising Technologies with PwC validating the results it delivers for brands. We manage creative and media for 700+ brands worldwide and $6B in ad spend across the largest media platforms, including Facebook, Google, Instagram, Pinterest, Snap, and TikTok. Our end-to-end technology, unmatched access to media platforms and exceptional customer service help Fortune 500 brands to reach and engage consumers and learn what performs best.Smartly is a multinational and diverse team of 750+ Smartlies from 60+ nationalities, working in 13 countries. Together, we want to create and maintain an inclusive environment where everyone feels respected and heard. Our Diversity, Equity & Inclusion approach is at the heart of it.
Visit Smartly to learn more.
The processing of your information is described in our Candidate Privacy Notice.
Ready to apply?
Apply to SmartlyStrategic Support Analyst (Japanese Speaking)
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At Anaplan, we are a team of innovators focused on optimizing business decision-making through our leading AI-infused scenario planning and analysis platform so our customers can outpace their competition and the market.
What unites Anaplanners across teams and geographies is our collective commitment to our customers’ success and to our Winning Culture.
Our customers rank among the who’s who in the Fortune 50. Coca-Cola, LinkedIn, Adobe, LVMH and Bayer are just a few of the 2,400+ global companies who rely on our best-in-class platform.
Our Winning Culture is the engine that drives our teams of innovators. We champion diversity of thought and ideas, we behave like leaders regardless of title, we are committed to achieving ambitious goals, and we love celebrating our wins – big and small.
Supported by operating principles of being strategy-led, values-based and disciplined in execution, you’ll be inspired, connected, developed and rewarded here. Everything that makes you unique is welcome; join us and let’s build what’s next - together!
Job Overview
As an L2 Support Analyst, your primary goal will be to deliver a first-class support experience to all Anaplan customers. You will be responsible for resolving complex and often critical support issues, acting as a key player in the customer's success and journey with Anaplan. You should be a problem-solver with a strong sense of empathy, emotional intelligence, and a proven ability to thrive in a fast-paced environment.
Key Responsibilities
- Case Ownership and Resolution: Take ownership and full accountability of L2 cases, prioritizing based on urgency and customer impact. Investigate, troubleshoot, and resolve complex issues to completion, ensuring clear and empathetic communication with the customer throughout the process.
- In-depth Technical Investigation: Research and investigate multifaceted issues related to the Anaplan platform and its integration technologies. This includes analyzing applications and server logs, replicating customer issues in a test environment, and working with engineering on bug resolution.
- Customer Collaboration: Communicate with customers through case portal, and when necessary, conduct live troubleshooting sessions with customers via calls and screen sharing to efficiently gather information and resolve issues in real-time.
- Knowledge Management: Create and maintain internal knowledge base articles and documentation to assist both customers and internal teams.
- Mentorship and Training: Assist L1 Support analysts with training and mentoring to enhance their product knowledge and troubleshooting skills.
- Cross-functional Collaboration: Collaborate effectively with L3 Support, Engineering, and Product Management on complex issues that require deeper investigation or architectural guidance.
Qualifications and Skills
Must-Haves
- 2+ years of proven experience in a Technical Support or Product Support role, investigating and resolving complex issues for a B2B SaaS company.
- Fluent in Japanese and English is critical
- Demonstrated ability to manage and prioritize multiple high-priority issues in a fast-paced, high-pressure environment.
- Experience supporting high-value, enterprise-level customers where the software is business-critical.
- A self-motivated, proactive individual with a passion for learning and helping customers achieve their desired outcomes.
Desirable Skills
- Anaplan Model Builder Certification (Level 1, 2, or 3).
- Systems such as Service Now, Salesforce, Grafana & Jira
Our Commitment to Diversity, Equity, Inclusion and Belonging (DEIB)
We believe attracting and retaining the best talent and fostering an inclusive culture strengthens our business. DEIB improves our workforce, enhances trust with our partners and customers, and drives business success. Build your career in a place where diversity, equity, inclusion and belonging aren’t just words on paper – this is what drives our innovation, it’s how we connect, and it contributes to what makes us a market leader. We believe in a hiring and working environment where all people are respected and valued, regardless of gender identity or expression, sexual orientation, religion, ethnicity, age, neurodiversity, disability status, citizenship, or any other aspect which makes people unique. We hire you for who you are, and we want you to bring your authentic self to work every day!
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, perform essential job functions, and receive equitable benefits and all privileges of employment. Please contact us to request accommodation.
Fraud Recruitment Disclaimer
It has come to our attention that fraudulent and fictitious job opportunities are being circulated on the Internet. Prospective candidates are being contacted by certain individuals, mainly through telephone calls, emails and correspondence, claiming they are representatives of Anaplan. The main purpose of these correspondences and announcements is to obtain privileged information from individuals.
Anaplan does not:
- Extend offers to candidates without an extensive interview process with a member of our recruitment team and a hiring manager via video or in person.
- Send job offers via email. All offers are first extended verbally by a member of our internal recruitment team whenever possible and then followed up via written communication.
All emails from Anaplan would come from an @anaplan.com email address. Should you have any doubts about the authenticity of an email, letter or telephone communication purportedly from, for, or on behalf of Anaplan, please send an email to people@anaplan.com before taking any further action in relation to the correspondence.
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Digital Producer (Manila)
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The Digital Producer is a key member of the Production team, responsible for driving the successful delivery of projects across the Code and Theory portfolio. This role focuses on managing large, complex development initiatives, working closely with cross-functional teams of strategists, designers, and developers to ensure project success.
WHAT YOU'LL DO
- Spearhead the delivery of large and intricate development projects while closely collaborating with cross-functional teams of strategists, designers, and developers
- Assess the complexity of wireframes or designs and strategize around the development team's workflow by breaking down tasks, establishing timelines, and managing project backlogs
- Attain a comprehensive understanding of the product's technical specifications, covering frontend architecture, CMS implementation, and integrations for various functionalities such as site search, advertising, APIs, personalization tools, localization, internationalization, and analytics
- Implement agile principles and methodologies, including Scrum and Kanban, to ensure the smooth delivery of projects
- Lead Agile ceremonies such as Sprint Planning, Sprint Grooming, and Sprint Demos in collaboration with the Client Engagement/Production lead and Technical Director
- Proficiently utilize JIRA to create and manage issues, tasks, and user stories based on approved designs and annotations
- Create issues (stories, tasks, and bugs) for the team, aligning with approved designs and annotations
- Translate approved product roadmaps and technical architectures into actionable stories for product development
- Maintain the backlog of JIRA issues, ensuring alignment with project objectives and goals through prioritization
- Conduct ticket estimation exercises to facilitate precise project planning and resource allocation
- Lead agile ceremonies such as sprint planning, grooming, and demos in close collaboration with production and technical directors
- Maintain and update project status documents and reports for both internal and client-facing purposes
- Proactively identify risks and issues, and collaborate with the project team to devise effective mitigation strategies
- Foster close collaboration with counterpart producers and technical directors to ensure alignment of project goals, effective communication, and timely issue resolution
- Drive process improvement initiatives to enhance efficiency, productivity, and quality throughout the project lifecycle
WHAT YOU'LL NEED
- Expertise in software engineering practices and best practices for the entire software development lifecycle and operations
- Experience with Agile principles & values, and frameworks, including Scrum and Kanban
- Experience with Atlassian’s suite of products, including Jira and Confluence
- Experience working with commonly used CMS platforms such as Contentful, Drupal, WordPress, and Adobe Experience Manager (AEM), Adobe Workfront, Yext
- Past participation in the successful delivery and deployment of enterprise-level engineering projects (both principal engineering and maintenance)
NICE TO HAVE
- Prior agency/services experience
- Experience with Github
- Certifications such as ScrumAlliance - Certified ScrumMaster (CSM), Certified Scrum Product Owner (CSPO), PMI Agile Certified Practitioner (PMI-ACP)
ABOUT US
Born in 2001, Code and Theory is a digital-first creative agency that sits at the center of creativity and technology. We pride ourselves on not only solving consumer and business problems, but also helping to establish new capabilities for our clients. With a global client roster of Fortune 100s and start-ups alike, we crave the hardest problems to solve. With a remote-first approach to our people, we have teams distributed across North America, South America, Europe, and Asia. The Code and Theory global network of agencies is growing and includes Kettle, Instrument, Left Field Labs, Create Group, Current, and TrueLogic.
Striving never to be pigeonholed, we work across every major category: from tech to CPG, financial services to travel & hospitality, government and education to media and publishing. We value the collaboration with our client partners, including but not limited to Adidas, Amazon, Con Edison, Diageo, EY, J.P. Morgan Chase, Lenovo, Marriott, Mars, Microsoft, Thomson Reuters, and TikTok.
The Code and Theory network is comprised of nearly 2,000 people with 50% engineers and 50% creative talent. We’re always on the lookout for smart, driven, and forward-thinking people to join our team.
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e-Commerce Specialist
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E-Commerce Specialist
Remote (Philippines)
Want to leverage your skills at a high-growth startup AND make a difference in the world? Come join the revolootion!
Funny name, serious business
We are a leading eco-friendly household essentials business and we donate 50% of our profits to help everyone gain access to clean water and a toilet. As of 2026, we’ve contributed over $20 million AUD to this mission. Basically, we’re really good at making it easy to do good.
With hubs in Australia, the Philippines, the US, and Europe, our 250+ people work to make the biggest possible impact for people and the planet. Over the next 5-10 years, we’re hoping to increase our annual donation tenfold. As a genuine remote-first company, we lean into being a high-functioning distributed team with a strong culture of trust, delivery, and delight!
A bit about the role
Our Digital Product team is the engine room of our customer experience. As our E-Commerce Specialist, success isn't just about managing the storefront, but architecting the automation that allows the storefront to scale without a linear increase in manual effort.
Reporting to the Senior Product Manager - Acquisition, you will own the end-to-end digital journey across our global markets (AU, US, UK, EU, and CA). You’ll be a key partner to our Growth, Creative, and Brand teams, ensuring that our storefront is a high-converting masterpiece that balances technical performance with world-class brand storytelling.
Here’s some of the work you’ll lead:
- Strategic Merchandising & Roadmap Ownership: You’ll lead the deployment of global site content, from high-stakes product launches to seasonal promotional pulses. You’ll own the CMS architecture, ensuring our Shopify environment is scalable and perfectly synced across all regions.
- Performance & Conversion Leadership: You’ll partner with Growth and Retention Marketing to architect high-performing landing pages. You aren’t just building pages; you’re optimizing the conversion funnel, ensuring we turn traffic into loyal customers with frictionless UX.
- Advanced Experimentation & Hypotheses: While you’ll collaborate with the Senior PM on the broader roadmap, you will lead the charge on on-site A/B testing. You’ll use data-backed insights to propose, build, and analyze tests on everything from navigation flow to checkout micro-copy.
- Operational Excellence & Governance: Establish the "Gold Standard" for site QA and automated workflows. You’ll architect repeatable templates that empower the team to move fast without individual ownership becoming a single point of failure.
- AI-Driven Optimisations: You'll design and maintain repeatable workflows and templates leveraging AI optimisations that reduce campaign idea-to-live time.
- Data-Driven Insights: You’ll monitor key metrics like CVR, AOV, and Bounce Rates like a pro, to diagnose and pivot underperforming campaigns in real-time. You’ll leverage system intelligence to identify funnel "leaks," ensuring high-velocity optimization without getting bogged down in "click-ops".
Let’s talk about you
You’re a seasoned pro who thrives on taking the lead. You don’t wait for a ticket to be assigned; you proactively identify the opportunity and move the work forward.
- You’re a Shopify Power User: You have deep, expert-level experience with Shopify (Plus preferred). You understand CMS logic, metafields, and how to push the platform to its limits while maintaining strict governance.
- You’re a Strategic Thinker: You look beyond the immediate task to see how it impacts the broader ecosystem. You proactively use site health metrics and feasibility data to steer global initiatives and ensure technical performance is never sacrificed for creative ambition.
- You’re a Quality Advocate: You have a "zero-defect" mindset. You believe that "good enough" isn't enough when it comes to the customer experience.
- You’re an Automator by Default: you build systems that are transparent and scalable, ensuring the business never relies on one person as a single point of failure.
- You’re a Collaborative Leader: You know how to manage complex senior stakeholders, influencing creative and marketing teams to align with digital best practices.
- You’re High-Energy & Adaptable: You move at the speed of a scale-up, and you’re comfortable pivoting as we enter new markets and verticals.
The Essentials
- Solid professional experience in large, systemised e-commerce operational environments, digital merchandising, or product management. You bring the maturity and insight of someone who has previously led a team or workstream before.
- Deep experience in global markets at mid-enterprise size (handling multiple currencies/regions) is highly preferred.
- Proven track record of driving measurable conversion growth through on-site optimisation.
- Strong technical literacy - HTML/CSS, SEO best practices, AI automation, and hands on experience utilising A/B testing tools.
Why should you work with us?
As a certified B Corp™, we maintain the highest standards of social and environmental impact. We offer competitive, market-informed salaries, generous paid leave (including “Life” Leave), tailored learning opportunities, and a remote-first culture that actually trusts you to do your best work.
Have you made it this far?
If you’re still reading, we think there’s a strong chance you might be our kind of person. We believe a diversity of perspectives makes a team stronger. Even if you don’t check every box above, we want to encourage you to introduce yourself.
APPLICATIONS CLOSE: 30 MAY 2026
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Apply to Who Gives A Crap
At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you.
So, what’s the role all about?
The Cyber Security Contract Analyst will work with the Trust Office and Legal team and is responsible for analyzing, correlating, documenting, and providing recommendations for customer and vendor service level agreements. Our cybersecurity team judiciously reviews each inbound (e.g. vendor services) and outbound (e.g. product services) contractual agreement to provision optimal and guaranteed customer success. This position will work closely with our Legal Office to quality control contract language and, support customer, partner, and vendor engagements to provide clarity, transparency, and recommendations to how our services provision cybersecurity controls.
Provides technical guidance and risk acceptance/denial parameters to Legal team and Vendor Management team to provision bilateral security gates amongst customers, partners, and vendors. Provide data analysis to support, compile, report, and communicate key security information for indirect and direct client engagements. Responsible for documenting and sustaining the company approved Security Profile, Standard Information Gathering (SIG) solution and, working with our current and future customers on accepting our industry adopted and accepted SIG.
This role is responsible for all facets of business contract analysis as it relates to cybersecurity; coordinating with our Legal, Customer Success, Technical Success, and Professional Services teams are instrumental to maintaining transparency and analyzing contractual service level agreements.
How will you make an impact?
As a Cyber Security Contract Analyst, a Typical Day Might Include the Following:
- Perform and participate in the analysis, design and implementation of business processes and procedures for contract reviews and client engagements.
- Act as a liaison with various departments to resolve agreement disputes and improve security business objectives.
- Document and sustain industry accepted SIG solution to deliver above standard results to current and future customers.
- Engage, coordinate and continuously work with Sales Engineering and Technical Account/Support Management teams to document, provision, and communicate customer-available security instruments.
- Perform risk assessments of existing and proposed contracts; document acceptable solutions to amend contract language
- Conduct contract assessments, redline amended/proposed customer and vendor service agreements, and review contracts for completeness and accuracy prior to obtaining signatures.
- Anticipate contractual issues and recommend tailored solutions that will support payor contracts (new agreements, terminations, letter of agreements, amendments, regulatory agreements, and addendums) acceptable for secure environments.
- Perform cybersecurity clause contract evaluations to identify risk, outline key terms, and incorporate NICE inContact policies and procedures to align corporate business objectives into service obligations.
- Engage in business discussions with key internal teams and stakeholders (Sales, Sales Engineering, Technical/Customer Success, Finance, Legal, and Buyers) early in the contracting process to provide cybersecurity data and updates; and, to discuss potential service and obligations issues and contract requirements to deliver trust and success for the company and customers.
- Draft, redline, and coordinate NDAs and service agreements, contractual documents, reports, and other correspondence as directed.
- Maintain the highest level of personal certification, integrity and objectivity, following the company Code of Ethics and Nice inContact policies and procedures at all times.
Have you got what it takes?
- Associate's degree in business information systems, Business Administration, Business Communications, Computer Science, Information Systems Security or related field or equivalent work experience required.
- Bachelor's Degree Preferred.
- 2+ years of contracting analysis experience at a technology or services company.
- Knowledgeable of all aspects of business procurement functions.
- Excellent communication skills, both written and oral.
- Understanding of cybersecurity methods and technologies within applications and cloud environments.
- Experience or education in program and contract analysis.
- Knowledge of contract drafting principles within technology organizations.
- Ability to present contract and service agreement recommendations supported by analytical evaluations.
- Proficient in Microsoft Office Suite and formal English grammar.
- Excellent critical thinking skills with ability to translate complex contract language into tangible and objective meaning, define contract problems, and provide language re-write recommendations to support successful agreements.
- Ability to map company policies and procedures and cybersecurity controls to vendor and customer service agreements.
- The attributes of a qualified candidate are a rational skepticism, a sense of risk appreciation, technical awareness, informed judgment and a strong operational understanding.
Bonus Experience:
- Experience and familiarity with Salesforce operations.
- Working knowledge of Standard Information Gathering templates and solutions.
- Strong understanding of data security controls to include encryption (at rest and processing), network authentication, network security architectures, and access control.
Certifications in security, contract analysis, or related field (one or more preferred):
- CompTIA Security +
- CompTIA Network +
- Certified Professional Contract Manager
Requisition ID: 10749
Reporting into: Manager, Information Security CX
Role Type: Individual Contributor
What’s in it for you?
Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NICE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NICEr!
Enjoy NICE-FLEX!
At NICE, we work according to the NICE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere.
This job description is not intended to be all-inclusive, and employees will also perform other reasonable related business duties as assigned by immediate supervisor and other management as required.
This organization reserves the right to revise or change job duties as the need arises. This job description does not constitute a written or implied contract of employment.
Note: Remember, this job description isn't exhaustive. Employees may be asked to handle other reasonable business duties assigned by their supervisor or management. The organization also has the flexibility to adjust job duties as needed. Keep in mind that this role might entail overtime, and working during non-traditional hours like nights, early mornings, and weekends. Additionally, being on-call may be required.
About NiCE
NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions.
Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries.
NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.
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Solutions Designer
Experience: more than 4 years
Job Mode: Full-time
Work Mode: Hybrid
Job Summary
Responsibilities and Duties
- Product Solutions Designer/Managers are responsible for the development and delivery of new products and services as well as improvements to existing products and services
- Manage the product design and development team, create processes and mechanisms to enable to the team to support
- They are key members of cross-functional product development and delivery teams that typically include engineers, technologists as well as representatives from marketing, finance and quality assurance teams. Product leads liaise with different members of the development team to drive projects forward.
- Product Solutions Designer/Managers must be customer-centered but also have the relevant technology know-how to bridge in order to develop “product market” fit. They work with Product Owners to develop a deeper understanding of customer needs -- that can be accomplished via research, reviewing data and analytics of customer behavior, A/B testing and talking directly to customers
- Product Solutions Designer/Managers help facilitate product specifications and user stories and are directly responsible for defining the customer experience via mock-ups and wireframes. They work with Product Owners to prioritize features and present trade-offs and risks.
- They work with Technology Leads / Manager and other engineers to agree on a working architecture and present relative trade-offs to certain approaches.
- They also work with Test Leads and Managers to determine edge case scenarios and proper handling on the customer side. Project management skills are essential to bring product development programs to a successful conclusion -- on time and within budget. Product Solutions Designer/Managers develop schedules for each phase of the development program and monitor progress against targets. They also set up reviews at each stage to ensure the program is meeting its objectives as it progresses from concept to specification, design, development and launch.
- Product Solutions Designer/Managers need to have good communication skills to deal with the many different stakeholders in a product development program. They liaise with the senior management team to agree strategic development objectives and gain budget approval for projects. They coordinate the work of different specialists within the development team and ensure that individual members keep the rest of the team informed on progress.
Qualifications and Skills
- Bachelor’s degree in computer science, Information Technology, or a related field.
- Product Solutions Designer/Managers may come from a technical or business background but a strong technical background -- namely having the ability to read source code.
- Previous experience in product and software development, design or digital marketing provides a useful background.
- They must be able to demonstrate the ability to work effectively in a team environment and deliver successful results.
- Experience in working within multidisciplinary teams to meet strategic objectives is important.
- Strong background in process and business operations
About Encora
Encora is the preferred digital engineering and modernization partner of some of the world’s leading enterprises and digital native companies. With over 9,000 experts in 47+ offices and innovation labs worldwide, Encora’s technology practices include Product Engineering & Development, Cloud Services, Quality Engineering, DevSecOps, Data & Analytics, Digital Experience, Cybersecurity, and AI & LLM Engineering.
At Encora, we hire professionals based solely on their skills and qualifications, and do not discriminate based on age, disability, religion, gender, sexual orientation, socioeconomic status, or nationality.
Ready to apply?
Apply to EncoraITSM Lead
Important Information
Location: Makati City
Experience: at least 6 years relevant experience
Work Mode: Hybrid set up | 2x onsite per week
Job Summary
The ITSM Lead is a strategic and operational role responsible for establishing and governing the IT Service Management. This individual ensures the continual development, integration, and consistent application of ITIL 4 practices. They are the primary custodian of the Change Enablement and Continual Service Improvement (CSI) practices and provide critical oversight for Incident and Problem Management to minimize technical debt and maximize business value.
Responsibilities and Duties
Service Management Governance & CSI (Continual Service Improvement)
- Define and operationalize the Service Management Office to ensure consistent application of management practices across value streams.
- Act as the CSI Manager, responsible for managing the improvement of ITSM processes and IT services. This involves maintaining the CSI register and ensuring improvements are prioritized based on business value.
- Elevate the organization's ITSM maturity from the current state (approx. 1.27) to the target state (3.0) by implementing standard policies, workflows, and KPIs.
Change Enablement & Risk Control
- Serve as the Change Manager, handling the implementation, documentation, and activities related to the Change Enablement practice.
- Act as the Change Advisory Board (CAB) Facilitator and/or Chairman (in the absence of VP ITSD), organizing agendas and publishing reports to ensure changes are assessed for risk and value.
- Conduct periodic reviews of changes to identify opportunities for optimizing change models and standardizing procedures to increase change throughput.
Operational Oversight (Incident & Problem)
- While not the primary incident resolver, the ITSM Lead is responsible for the Periodic Incident Review. This entails analyzing incident records (specifically P3/P4) for repeats and patterns that indicate underlying problems.
- Prepare and publish Monthly/Weekly Operational Review Reports to track process health, focusing on ticket quality, backlog management, and SLA adherence.
- Identify candidates for Problem Management and Knowledge Management based on incident trend analysis.
Functional Leadership & Reporting
- Serve as the reporting manager for key operational roles, including the Service Desk Manager, Major Incident Manager, Problem Manager, Change Manager
- Ensure clear role definition and mapping (e.g., transition from interim roles to 2026 target roles) as defined in the consolidation guidelines.
Qualifications & Competencies
Based on the organizational competency model, the ITSM Lead requires the following profile:
- Decision-making, delegating, and overseeing the Service Management function..
- Designing work techniques, documenting procedures, and driving continual improvement (CSI).
- Managing stakeholders during CAB meetings and service reviews.
- Prioritizing improvement tasks and ensuring rigorous record-keeping and reporting.ITIL 4 Foundation is the minimum requirement, with intermediate modules (e.g., Create, Deliver and Support) highly preferred.
Experience:
- Deep understanding of the Service Value System and how practices (Change, Incident, Problem) interconnect.
- Experience establishing or managing a Service Management Office (SMO).
- Proficiency in ITSM Platforms (e.g., ServiceNow, ManageEngine) to drive automation and reporting.
About Encora
Encora is the preferred digital engineering and modernization partner of some of the world’s leading enterprises and digital native companies. With over 9,000 experts in 47+ offices and innovation labs worldwide, Encora’s technology practices include Product Engineering & Development, Cloud Services, Quality Engineering, DevSecOps, Data & Analytics, Digital Experience, Cybersecurity, and AI & LLM Engineering.
At Encora, we hire professionals based solely on their skills and qualifications, and do not discriminate based on age, disability, religion, gender, sexual orientation, socioeconomic status, or nationality.
Ready to apply?
Apply to EncoraProject Manager
Important Information
Experience: more than 8 years relevant experience
Work Mode: Hybrid Set up | 2x onsite per week in BGC
Job Summary
The Project Manager will oversee the planning and execution of assigned projects, collaborating with stakeholders to define scope, objectives, and deliverables. Additionally, they may be required to manage other projects from different functions as needed, demonstrating flexibility and adaptability to changing business priorities.
Responsibilities and Duties
Project Planning and Execution
- Define project scope, objectives, and deliverables in collaboration with stakeholders.
- Develop and manage detailed project plans, including timelines, milestones, resources, and risk management strategies, ensuring alignment with business goals, data quality, and integrity, while providing regular updates and mitigating issues.
- Ensure alignment with business goals, data quality standards, and technical requirements.
- Stakeholder & Vendor Coordination
- Facilitate vendor alignment regular stakeholder meetings and ensure timely communication of project progress, risks, and decisions.
- Coordinate with vendors and conduct performance analysis to ensure transparency and alignment with project goals.
Project Delivery & Oversight
- Oversee the delivery of solutions, ensuring they meet business needs, technical specifications, and quality standards.
- Oversee the development, deployment, and delivery of assigned projects, such as but not limited to application-related and business solutions.
Risk & Issue Management
- Proactively identify, assess, and mitigate project risks to minimize delays and disruptions.
- Provide timely resolution of issues and escalate when necessary.
Reporting & Documentation
- Provide regular project updates, including status reports, risk assessments, issue resolutions, and overall project performance.
- Ensure proper documentation of projects adhering to PMO process and standards, but not limited to project charter, project Management plan, and other relevant documentation.
Quality & Compliance
- Ensure compliance with quality standards, project deliverables and external regulatory requirements.
- Monitor project deliverables to ensure they meet agreed-upon quality benchmarks.
- Ensure successful project delivery and stakeholder satisfaction.
Qualifications and Skills
- Bachelor’s degree in Business Administration, Information Technology, or a related field
- 5+ years of experience in project management. Preferably with a background in business analysis.
- Strong analytical, organizational, and problem-solving skills
- Proficiency in tools such as Microsoft Excel, Visio, JIRA, Confluence, and project management software
- Excellent written and verbal communication skills
- Experience with Agile and Waterfall methodologies
About Encora
Encora is the preferred digital engineering and modernization partner of some of the world’s leading enterprises and digital native companies. With over 9,000 experts in 47+ offices and innovation labs worldwide, Encora’s technology practices include Product Engineering & Development, Cloud Services, Quality Engineering, DevSecOps, Data & Analytics, Digital Experience, Cybersecurity, and AI & LLM Engineering.
At Encora, we hire professionals based solely on their skills and qualifications, and do not discriminate based on age, disability, religion, gender, sexual orientation, socioeconomic status, or nationality.
Ready to apply?
Apply to EncoraApollo.io is the leading go-to-market solution for revenue teams, trusted by over 500,000 companies and millions of users globally, from rapidly growing startups to some of the world's largest enterprises. Founded in 2015, the company is one of the fastest growing companies in SaaS, raising approximately $250 million to date and valued at $1.6 billion. Apollo.io provides sales and marketing teams with easy access to verified contact data for over 210 million B2B contacts and 35 million companies worldwide, along with tools to engage and convert these contacts in one unified platform. By helping revenue professionals find the most accurate contact information and automating the outreach process, Apollo.io turns prospects into customers. Apollo raised a series D in 2023 and is backed by top-tier investors, including Sequoia Capital, Bain Capital Ventures, and more, and counts the former President and COO of Hubspot, JD Sherman, among its board members.
About the Role
We are looking for a tenured and strategic Senior GTM Enablement, Support to join our team in Manila, Philippines . This role will own and evolve the end-to-end enablement experience for our support organization, with a primary focus on delivering and improving our 6-week new hire onboarding program. You’ll lead in-person facilitation, partner closely with our US-based Everboarding Manager, and co-design ongoing training programs that are scalable, data-informed, and aligned with our business goals.
You are not only a skilled facilitator, but also a builder—someone who thrives in fast-paced environments, understands the nuances of SaaS support, and knows how to translate performance metrics into targeted enablement strategies.
Responsibilities
- Lead New Hire Onboarding (Manila, Philippines ):
- Own the strategy, execution, and measurement of our 6-week onboarding program for new support hires
- Facilitate in-person onboarding experiences, ensuring sessions are engaging, relevant, and role-specific
- Maintain and continuously iterate onboarding documentation, checklists, and training resources
- Design onboarding certification processes and track ramp milestones to measure readiness and success
- Ongoing Enablement facilitation designed:
- Collaborate with the GTM Support Enablement Manager to identify enablement needs based on CSAT, QA, ticket/chat metrics, and product changes
- Co-develop ongoing training initiatives across key areas like tools, workflows, tone/quality, product updates, and customer experience best practices
- Create feedback loops and reporting mechanisms to ensure program effectiveness
- Build Scalable Programs:
- Design scalable learning paths for new hires and tenured agents, including live training, async/self-paced content, microlearning, and certification tracks
- Use enablement tools (e.g., LMS, content hubs, feedback surveys, Maestro) to deliver, track, and refine training at scale
- Work cross-functionally with QA, Product, Support Ops, and L&D to align training with business goals
- Measure and Iterate:
- Define and manage success metrics for enablement programs (e.g., time to productivity, QA scores, CSAT, and knowledge assessments)
- Analyze qualitative and quantitative feedback to improve program structure, delivery, and outcomes
- Champion a culture of learning and continuous improvement within the support organization
Qualifications
- 4+ years of experience in customer support, enablement, or training roles, with direct ownership of onboarding and learning programs
- SaaS industry experience required
- Proven ability to lead live in-person facilitation and instructional delivery, ideally with experience onboarding support agents or specialists
- Strategic thinker with a track record of building programs that are data-informed and results-oriented
- Strong experience using enablement or learning tools (e.g., LMS, Google Suite, Notion, survey tools, feedback dashboards)
- Excellent cross-functional collaboration and stakeholder management skills
- Bonus: Familiarity with salesforce.com, Apollo.io, Maestro, Intercom systems
We are AI Native
Apollo.io is an AI-native company built on a culture of continuous improvement. We’re on the front lines of driving productivity for our customers—and we expect the same mindset from our team. If you're energized by finding smarter, faster ways to get things done using AI and automation, you'll thrive here.
Why You’ll Love Working at Apollo
At Apollo, we’re driven by a shared mission: to help our customers unlock their full revenue potential. That’s why we take extreme ownership of our work, move with focus and urgency, and learn voraciously to stay ahead.
We invest deeply in your growth, ensuring you have the resources, support, and autonomy to own your role and make a real impact. Collaboration is at our core—we’re all for one, meaning you’ll have a team across departments ready to help you succeed. We encourage bold ideas and courageous action, giving you the freedom to experiment, take smart risks, and drive big wins.
If you’re looking for a place where your work matters, where you can push boundaries, and where your career can thrive—Apollo is the place for you.
Learn more here!
Ready to apply?
Apply to Apollo.ioAt NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you.
So, what’s the role all about?
The Senior Cloud Network Engineer is responsible for the NiCE's public and private cloud network architecture and security.
This position evaluates current and emerging technologies, collaborating with DevOps and other business units within the company to set and ensure implementation of best practices. The Senior Cloud Network Engineer will work with AWS, Azure, GCP and other cloud providers including NiCE's private cloud environments.
This position requires strong experience with Cloud technologies; AWS, Azure and others along with proven knowledge in cloud specific networking, including VPC/VNET design, VPC/VNET peering, VPN Gateways, Cloud VPN, NAT Gateways, VGW, Cloud Load Balancers, Security Groups, Traffic Manager, Direct Peering, Direct connect/Cloud Interconnect/ ExpressRoute and other cloud related endpoints.
This position requires expert knowledge in all aspects of Networking, including but not limited to advance routing with BGP and OSPF, Firewalls and VPNs, Load Balancers, Ethernet switching, VoIP and MPLS technologies and many others. This position develops details design specifications and ensures the implementation follows and meets these standards. This position provides training to other team members, including mentoring other engineers. The Senior Cloud Network Engineer serves as the final escalation point for Cloud related issues.
How will you make an impact?
- Acts as an internal consultant role across multiple business units, representing the Network team.
- Research and evaluation of Cloud technologies, to address current and future needs.
- Establishment of repeatable design strategies and automation.
- CloudFormation updates using JSON/YMAL, Resource Manager, Deployment Manager
- Design review of fellow architect and engineer designs/implementation plans
- Escalation point for help in deep analysis and problem solving when needed
- May be required to function as a technical lead on projects of any size as necessary.
- Communicates detailed technical information in both written and verbal form across a wide range of audiences, including business stakeholders, users, developers, project management, and other engineers.
- Collaborates with colleagues, customers, vendors, and other parties to understand and develop architectural solutions
- Develops a sound understanding of existing systems and processes, their strengths and limitations, and the current and future needs of the environment in which they exist. Provides vision on how they may be improved and developed.
- Understands and explains the interactions between systems, applications, and services within the environment, and evaluates the impact of changes or additions to the environment.
- Participates in the evaluation and/or selection of solutions or products, including requirements definition, vendor and product evaluations.
- Acts as a local expert for areas of domain expertise.
- Performs other duties as required.
Have you got what it takes?
- Bachelor's Degree in Computer Science, Electrical Engineering, Business Information Systems or related field or equivalent work experience required.
- 10 + year’s Plus work experience within an internetworking environment.
- Experience with Cloud technologies: AWS, Azure, GCP
- Experience dealing with Infrastructure as code
- Scripting experience with JSON/YMAL for CloudFormation
- Expert Level experience with Palo Alto and F5 load balancers
- Expert Level experience with network switching and routing
- Extensive knowledge of networking technologies, topologies, and protocols. (TCP/IP, BGP, OSPF, SNMP, Multicast, VRRP, HSRP, switching technologies)
- Expert-level understanding of internetworking technologies and tools, including TCP/IP, netflow/sflow, access-control lists, policy routing, firewalls, peering, and DNS
- Significant OSPF and BGP design, implementation, and troubleshooting experience
- Experience with MPLS environments
- Experience with Authentication services such as TACACS+, RADIUS, and RSA SecurID
- Working knowledge of IPV6
- Intermediate Visio skills
- Working knowledge of SIP
- Experience working with Management Systems and SNMP
- Excellent interpersonal, oral and written communication skills along with prior experience in a dynamic, project-oriented team environment.
- A demonstrated history of learning new technologies and adapting them to solve complex problems
- Must pay strong attention to detail and have good organizational skills.
You will have an advantage if you also have:
- Experience in Layer-4 through Layer-7 switching environments
- Experience with hardware load balancing – ServerIron/ADX, GSLB, SSL termination
- Network scripting languages
- Experience with Terraform
This job description is not intended to be all-inclusive, and employees will also perform other reasonable related business duties as assigned by immediate supervisor and other management as required. This organization reserves the right to revise or change job duties as the need arises. This job description does not constitute a written or implied contract of employment.
What’s in it for you?
Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NICE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NICEr!
Enjoy NICE-FLEX!
At NICE, we work according to the NICE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere.
Requisition ID: 10588
Reporting into: Manager, Cloud Operations, CX
Role Type: Individual Contributor
About NiCE
NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions.
Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries.
NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.
Ready to apply?
Apply to NICE
Programmatic Trader Manager
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Role: Programmatic Trader Manager
Location: Metro Manila
Reporting to: Hub Lead
What you’ll do
We’re MiQ, a global programmatic media partner for marketers and agencies. Our people are at the heart of everything we do, so you will be too. No matter the role or the location, we’re all united in the vision to lead the programmatic industry and make it better.
We are looking for a Programmatic Trader Manager to join our world class trading team, The Trading position is at the heart of MiQ’s business, providing a unique link between commercial and analysis functions. The successful candidate will be empowered to manage a team of traders as well as directly trade and execute omnichannel programmatic media campaigns across a diverse portfolio.
Your main responsibilities will include:
Coaching & Training Traders
- Leveraging your experience and the wider business to enhance the experience of each Trader
- Regularly cadenced meetings with each managed Trader to run through their campaigns with the view of firstly enhancing performance and secondly monitor delivery and margins
- Bringing more commercial awareness into the Trading team
- Working closely with MiQ Management to ensure clear and timely communication on campaign, industry, and team opportunities and risks
- Recruiting and training world class trading talent, and providing continuous development for your team
Margin & Retention Management
- Monitor and manage margin and delivery across your campaigns, and the campaigns managed by your team.
- Delivering excellent campaign performance and client success across a diverse portfolio of accounts
- Troubleshoot and provide support on any campaign, where technical issues may arise
- Manage workload and campaign distribution of each trader
- Troubleshooting and supporting on any client or technical issues which arise, providing expertise on new or intricate campaigns
- Liaising with the Sales and Account management teams, as well as relevant agencies, where necessary on campaign issues
Process Invention, Deployment and Monitoring
- Testing new products and features from our external partners and internal Product team
- Ensuring new and existing processes are deployed in the most efficient fashion and adhered to by all relevant stakeholders
- Encouraging team-wide adoption of new targeting tactics, optimisation methods and ways of working.
- Being the voice of reason within your pod, as well as awareness outside your pod, and ensuring new initiatives are adopted across the wider MiQ Trading team.
What you’ll bring
- Proven programmatic trading experience
- Thorough understanding of the programmatic landscape and industry ecosystem
- High degree of experience in at least one of Xandr Invest, DV360, or The Trade Desk
- Previous management experience, managing at least 2 people
- Desire to support and develop your team, providing opportunities for them to learn and grow
- High level of organisation and conscientiousness
- Desire to learn from other markets and the wider MiQ team
- Alignment with MiQ's core values/culture
- The ability to provide energy, drive and enthusiasm for your team
- The dream to grow your career as the company scales
We’ve highlighted some key skills, experience and requirements for this role. But please don’t worry if you don’t meet every single one. Our talent team strives to find the best people. They might see something in your background that’s a fit for this role, or another opportunity at MiQ.
If you have a passion for the role, please still apply.
What’s in it for you
MiQ is incredibly proud to foster a welcoming culture. We do everything possible to make sure everyone feels valued for what they bring. With global teams committed to diversity, equity, and inclusion, we’re always moving towards becoming an even better place to work.
Values:
Our values are so much more than statements. They unite MiQers in every corner of the world. They shape the way we work and the decisions we make. And they inspire us to stay true to ourselves and to aim for better. Our values are there to be embraced by everyone, so that we naturally live and breathe them. Just like inclusivity, our values flow through everything we do - no matter how big or small.
- We do what we love - Passion
- We figure it out - Determination
- We anticipate the unexpected - Agility
- We always unite - Unite
- We dare to be unconventional - Courage
Benefits:
Every region and office has specific perks and benefits, but every person joining MiQ can expect:
- A hybrid work environment
- New hire orientation with job specific onboarding and training
- Internal and global mobility opportunities
- Competitive healthcare benefits
- Bonus and performance incentives
- Generous annual PTO, paid parental leave, with two additional paid days to acknowledge holidays, cultural events, or inclusion initiatives
- Employee resource groups designed to connect people across all MiQ regions, drive action, and support our communities
Apply today
Equal Opportunity Employer
Ready to apply?
Apply to MiQ DigitalAt NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you.
So, what’s the role all about?
The key role of a Senior Technical Account Manager is to act as a strategic advisor and primary point of contact for key customer accounts, ensuring they receive maximum value from NiCE’s products and services
How will you make an impact?
- Building Strong Customer Relationships: Develop and maintain deep, long-term partnerships at all levels with customers, understanding their business needs, strategic goals, and challenges.
- Driving Customer Success: Focus on improving customer satisfaction, retention, and success by proactively identifying opportunities for improvement and expansion.
- Proactive Account Management: Regularly engage with customers to review performance, identify potential issues, provide leadership, own escalations, and propose solutions or optimizations that can improve efficiency, scalability, and outcomes.
- Strategic Advisory: Provide customers with strategic insights, best practices, product roadmap highlights, and recommendations to help them achieve their business goals, guiding them on how to leverage new features, updates, and technology trends.
- Technical Expertise and Support: Provide technical guidance, troubleshooting, and solutions to complex issues. Serve as a subject matter expert on the NiCE portfolio and focused on supporting clients to optimize their use and performance.
As a Senior Technical Account Manager, you will also be expected to:
- Have a proven background and understanding of modern cloud contact centers and their associated core applications.
- Support assigned customers in preparation for go-live and build confidence with them as they begin using NiCE products in their environment.
- Identify opportunities to improve or modify products and services to improve customer effectiveness and experience, and recommend those improvements through proper channels, driving product/services enhancements and development.
- Partner with other NiCE CX employees and teams (technical support, professional services, product management, engineering, etc.), ensure that all technical challenges and other issues/cases/requests are being handled properly, are within SLA targets, and are progressing toward resolution.
- Create, own, and develop a Customer Success Plan for each customer that is focused on ensuring key milestones and success criteria are delivered and value realisation is
assured. - Work largely during the customers' core business hours, with occasional extended hours as required to deliver planned activities.
- Plan and deliver all customer success / service delivery meetings with customers creating all content and providing in-depth analysis and management information and
reports. - Deliver product overviews, demonstrate new features, and provide appropriate coaching as required.
- Develop and mentor new members of the team and set high standards in all aspects of the role.
- Responsible for customer satisfaction, retention and referencability for all assigned accounts.
Have you got what it takes?
- 5+ years in a Technical/Service role in software, telecommunications or in customer service, call/contact center and/or service delivery.
- Demonstrated technical problem-solving proficiency.
- Strong analytical and advanced troubleshooting skills with end-users/customers.Strong customer service and communication skills, both verbal and written.
- Ability to multitask and work well in a fast-paced environment.
- Strong team player with the ability to work with minimal supervision and complete all tasks.
- Demonstrated experience in a fast-paced environment and meeting customer time constraints.
- Implementation: broad skills in both technology & analysis; experience in communicating at a technical and functional level while managing business rapport.
You will have an advantage if you also have:
- Strong networking knowledge and VoIP technology exposure
- Understanding of telecommunications architecture (PBX, Carriers, SIP and VoIP)
- Strong understanding of modern cloud contact centre solutions and CX applications
- Analytical, inquisitive, service & team-oriented, friendly demeanour, early adopter
This job description is not intended to be all-inclusive, and employees will also perform other reasonable related business duties as assigned by immediate supervisor and other management as required.
This organization reserves the right to revise or change job duties as the need arises. This job description does not constitute a written or implied contract of employment.
What’s in it for you?
Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NiCE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NiCEr!
Enjoy NiCE-FLEX!
At NiCE, we work according to the NiCE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere.
Requisition ID: 10625
Reporting into: Manager, Customer Success
Role Type: Individual Contributor
About NiCE
NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions.
Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries.
NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.
Ready to apply?
Apply to NICE
At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you.
So, what’s the role all about?
The key role of a Senior Technical Account Manager is to act as a strategic advisor and primary point of contact for key customer accounts, ensuring they receive maximum value from NiCE’s products and services
How will you make an impact?
- Building Strong Customer Relationships: Develop and maintain deep, long-term partnerships at all levels with customers, understanding their business needs, strategic goals, and challenges.
- Driving Customer Success: Focus on improving customer satisfaction, retention, and success by proactively identifying opportunities for improvement and expansion.
- Proactive Account Management: Regularly engage with customers to review performance, identify potential issues, provide leadership, own escalations, and propose solutions or optimizations that can improve efficiency, scalability, and outcomes.
- Strategic Advisory: Provide customers with strategic insights, best practices, product roadmap highlights, and recommendations to help them achieve their business goals, guiding them on how to leverage new features, updates, and technology trends.
- Technical Expertise and Support: Provide technical guidance, troubleshooting, and solutions to complex issues. Serve as a subject matter expert on the NiCE portfolio and focused on supporting clients to optimize their use and performance.
As a Senior Technical Account Manager, you will also be expected to:
- Have a proven background and understanding of modern cloud contact centers and their associated core applications.
- Support assigned customers in preparation for go-live and build confidence with them as they begin using NiCE products in their environment.
- Identify opportunities to improve or modify products and services to improve customer effectiveness and experience, and recommend those improvements through proper channels, driving product/services enhancements and development.
- Partner with other NiCE CX employees and teams (technical support, professional services, product management, engineering, etc.), ensure that all technical challenges and other issues/cases/requests are being handled properly, are within SLA targets, and are progressing toward resolution.
- Create, own, and develop a Customer Success Plan for each customer that is focused on ensuring key milestones and success criteria are delivered and value realisation is
assured. - Work largely during the customers' core business hours, with occasional extended hours as required to deliver planned activities.
- Plan and deliver all customer success / service delivery meetings with customers creating all content and providing in-depth analysis and management information and
reports. - Deliver product overviews, demonstrate new features, and provide appropriate coaching as required.
- Develop and mentor new members of the team and set high standards in all aspects of the role.
- Responsible for customer satisfaction, retention and referencability for all assigned accounts.
Have you got what it takes?
- 5+ years in a Technical/Service role in software, telecommunications or in customer service, call/contact center and/or service delivery.
- Demonstrated technical problem-solving proficiency.
- Strong analytical and advanced troubleshooting skills with end-users/customers.Strong customer service and communication skills, both verbal and written.
- Ability to multitask and work well in a fast-paced environment.
- Strong team player with the ability to work with minimal supervision and complete all tasks.
- Demonstrated experience in a fast-paced environment and meeting customer time constraints.
- Implementation: broad skills in both technology & analysis; experience in communicating at a technical and functional level while managing business rapport.
You will have an advantage if you also have:
- Strong networking knowledge and VoIP technology exposure
- Understanding of telecommunications architecture (PBX, Carriers, SIP and VoIP)
- Strong understanding of modern cloud contact centre solutions and CX applications
- Analytical, inquisitive, service & team-oriented, friendly demeanour, early adopter
This job description is not intended to be all-inclusive, and employees will also perform other reasonable related business duties as assigned by immediate supervisor and other management as required.
This organization reserves the right to revise or change job duties as the need arises. This job description does not constitute a written or implied contract of employment.
What’s in it for you?
Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NiCE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NiCEr!
Enjoy NiCE-FLEX!
At NiCE, we work according to the NiCE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere.
Requisition ID: 10623
Reporting into: Manager, Customer Success
Role Type: Individual Contributor
About NiCE
NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions.
Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries.
NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.
Ready to apply?
Apply to NICE
Lead Professional Services Engineer - Customer Success
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At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you.
So, what’s the role all about?
To support continued growth, our team is looking for a Lead Professional Services Engineer - Customer Success to partner with our Sales, Professional Services, Development, and other functional teams to design and build perfect customer journeys for our clients.
Proactive AI Agent is a cloud-hosted conversation platform, and part of NICE CXone's suite of customer engagement software. Proactive and covering all digital channels, Proactive AI Agent leverages artificial intelligence, natural-language processing and machine-learning so that global brands can transform their customer journeys.
Proactive AI Agent disrupts traditional call centers, being just a fraction of the cost to deploy and run, but with three times the customer engagement rate of its manual call center predecessors. This means that as well as being lower cost, Proactive AI Agent can drive corporate KPIs harder and faster, as well as improve the customer experience.
How will you make an impact?
- Drive the strategic direction and long-term success strategy of our client accounts.
- Guide the team in supporting customers, partners, and end users by diagnosing complex technical and solution-related issues, managing escalations, and ensuring timely resolution aligned to customer impact and outcomes.
- Help build and influence a high-performance Customer Success and Professional Services team by guiding, developing, and mentoring talent aligned to customer outcomes; set clear goals, delegate effectively, and empower team members to make informed, timely decisions.
- Own executive-level relationship and lead QBRs/EBRs to influence business decisions and customer value realization.
- Identify and develop opportunities for growth within your accounts.
- Mentor more junior Customer Success Managers to help with their continued development.
- Delivering successful technical architecture (end-to-end) to meet our client’s business objectives.
- Become a trusted technical advisor to Client’s team building strong relationships.
- Maintain a deep understanding of the Proactive AI Agent product and help customers adopt the most relevant features and functionality.
- Understanding the client’s business, understand their key business drivers, and determine how Proactive AI Agent can most effectively deliver the dramatic business improvements.
- Working in close partnership with Proactive AI Agent sales leads and the configuration team.
- Drive forecasting, risk management, and renewal strategy across multiple high-value accounts.
- Champion operational excellence by defining CS processes, playbooks, and frameworks for scale.
- Represent Customer Success in cross-functional initiatives such as product roadmap discussions and customer advocacy programs
- Accountable for the end to end process from opportunity, validation and planning to delivery.
- Managing relationships with all internal and external stakeholders.
- Provide technical, customer experience, security and delivery expertise and guidance.
- Working in a methodical and process-oriented way.
- Working with the Proactive AI Agent reporting and insights teams to monitor key account metrics and develop new and innovative ways to demonstrate Proactive AI Agent' value.
- Confidently and clearly communicating the Proactive AI Agent value to clients.
- Strong partnerships through excellent client relationship management.
- Experienced in Agile or another methodology to illustrate end to end process.
- Ability to articulate technical information clearly to senior stakeholders.
- A curious and questioning approach. Asking why and looking for continuous improvement.
- Accountability and ownership.
- A commercially aware approach.
Have you got what it takes?
- Proven service or project delivery experience in an IT or SaaS environment.
- Extremely strong commercial awareness, including the creation of business cases.
- Experience managing large and complex projects end to end.
- Strong technical experience, including data analysis (you’ll be very used to using Excel to manipulate large data sets and prove your case).
- Proficiency in data-driven decision-making, including leveraging BI tools and customer health analytics to influence account strategy.
- Proven relationship management experience, with the ability to communicate, present and influence stakeholders and sponsors within management levels at blue chip organizations.
- Detailed knowledge of large corporations operating practices and mechanisms that will enable you to tailor stakeholder management and influence outcomes.
- Ability to manage multiple accounts and work streams concurrently without loss of quality or attention to detail.
- Able to operate highly effectively under intense time and business pressure.
- Experience leading or guiding teams.
- Experience defining and optimizing customer success frameworks, lifecycle plays, and operational processes.
- Experience managing customer risk, escalations, and expectations while balancing contractual commitments and success objectives.
- Strong analytical, diagnostic, and problem-resolution skills in customer-facing scenarios.
- Excellent written and verbal communication skills with a customer-centric, consultative approach.
- Ability to manage multiple initiatives simultaneously and perform effectively in a fast-paced, customer-driven environment.
- Multilingual would be a benefit.
What’s in it for you?
Join an ever-growing, market-disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NICE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NICEr!
Reporting into: Manager / Team lead
Role Type: Individual Contributor
Requisition ID: 10701
About NiCE
NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions.
Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries.
NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.
Ready to apply?
Apply to NICE
GenAI Senior Project Manager
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Established in 2004, OLIVER is the world’s first and only specialist in designing, building, and running bespoke in-house agencies and marketing ecosystems for brands. We partner with over 300 clients in 40+ countries and counting. Our unique model drives creativity and efficiency, allowing us to deliver tailored solutions that resonate deeply with audiences.
As a part of The Brandtech Group, we're at the forefront of leveraging cutting-edge AI technology to revolutionise how we create and deliver work. Our AI solutions enhance efficiency, spark creativity, and drive insightful decision-making, empowering our teams to produce innovative and impactful results.
Role: GenAI Senior Project Manager
Location: Manila, Philippines
About the role:
The Senior Project Manager is the engine behind delivery at Beauty AI Studio (BAIS) — carrying multi-account and programme-level management responsibility across Gen AI-led creative projects for Unilever Beauty & Wellbeing. A core accountability of this role is the coordination of resources between in-market teams and the Maker Hub — ensuring the right people, skills, and capacity are aligned to every project at every stage, and that nothing is lost in the handoff between local market needs and centralised production.
This role carries both strategic and operational responsibility. You'll lead account performance planning, coordinate and implement client programmes and activities, and develop and coordinate advertising and digital activities for one or more clients. You'll maintain mid-level to senior-level client contact — and may act as the day-to-day lead representing the function on smaller client accounts, under the supervision of a more senior director. You'll develop comprehensive project plans that incorporate Gen AI workflows, identify and mitigate risks specific to AI-assisted production, and maintain rigorous quality control across all deliverables.
What you will be doing:
Project Planning & Delivery
- Own end-to-end project delivery for Gen AI-led creative projects across Unilever Beauty & Wellbeing — managing scope, timelines, resource allocation, and quality control from initiation through to final delivery.
- Carry multi-account and programme-level management responsibility — overseeing delivery performance across one or more client accounts simultaneously.
- Take accountability for coordinating resources between in-market teams and the Maker Hub — ensuring alignment, clarity of responsibility, and seamless handoffs across all active workstreams.
- Develop comprehensive project plans that integrate Gen AI workflows alongside traditional production streams — sequencing workloads, identifying dependencies, and building in appropriate review and approval stages.
- Lead account performance planning — coordinating and implementing client programmes and activities with clarity and precision.
- Develop and coordinate advertising and digital activities for one or more clients — ensuring outputs are aligned to brief, brand standards, and client requirements.
- Identify, assess, and mitigate risks specific to Gen AI production — including output variability, iteration cycles, and tool limitations — and escalate issues proactively where required.
- Maintain rigorous quality control across all deliverables — reviewing outputs at key stages and ensuring every asset meets Unilever brand and quality standards before delivery.
- Manage project documentation — briefs, status reports, timelines, feedback loops, and approval records — keeping all stakeholders accurately informed throughout.
Gen AI Production Management
- Oversee the integration of Gen AI tools and workflows into project delivery — coordinating between AI-assisted and traditionally produced content streams without compromising output quality or timeline integrity.
- Track and report on AI production metrics — monitoring efficiency, iteration cycles, and output quality to inform workflow improvements and resource planning.
- Partner with creative and strategy teams to ensure Gen AI workflows are fit for purpose — flagging where human craft or oversight is required and adjusting production plans accordingly.
- Continuously identify opportunities to improve AI-assisted production processes — testing new approaches, documenting learnings, and sharing best practice across the studio.
Client & Stakeholder Management
- Maintain mid-level to senior-level client contact across active accounts — determining client requirements including budgets, product information, and agency service levels required.
- Serve as a confident and credible point of contact for Unilever stakeholders — communicating project status, managing expectations, and escalating or resolving issues with clarity.
- Act as the day-to-day lead representing the function on smaller client accounts where required, under the supervision of a more senior director.
- Support the Account Director or Senior Account Director in client communications — preparing status updates, project reports, and presentation materials as required.
- Build effective working relationships with in-market Unilever teams and Maker Hub resources — ensuring local market requirements are understood and reflected accurately in all creative outputs.
Financial Management
- Manage project-level budgets — including cost estimation, resource tracking, purchase orders, and reconciliation — across all active Gen AI project workstreams.
- Monitor project profitability, flag financial risks early, and work with account and studio leadership to address scope or budget variances.
- Support accurate and timely billing in line with studio processes.
What you need to be great in this role:
Project Management and Delivery
- Proven track record of delivering complex, multi-workstream creative projects on time, on budget, and to a high quality standard within a studio, agency, or in-house environment.
- Experience carrying multi-account or programme-level management responsibility — coordinating delivery across multiple concurrent client accounts.
- Demonstrated ability to coordinate resources between in-market teams and centralised production or hub-based resources — managing handoffs, priorities, and capacity with clarity and rigour.
- Experience in account performance planning, and coordinating and implementing client programmes and activities across advertising and digital disciplines.
- Experience coordinating cross-functional teams with clarity, rigour, and strong organisational discipline.
- Ability to manage multiple concurrent projects simultaneously without losing attention to detail or delivery momentum.
- Strong risk management skills — proactively identifying issues, developing mitigation strategies, and communicating risks clearly to senior stakeholders.
- Experience managing project-level budgets, including cost estimation, purchase order management, and financial reconciliation.
Gen AI and Production Knowledge
- Working knowledge of Gen AI tools and their application within creative production — including an understanding of AI capabilities, limitations, and quality control requirements.
- Experience managing or coordinating AI-assisted production workflows alongside traditional creative production streams.
- Familiarity with digital asset management, creative review systems, and approval workflows in a content production context.
- Genuine curiosity about emerging Gen AI tools and production methodologies — with the initiative to test, learn, and bring new capabilities into the team's practice.
Client and Stakeholder Management
- Confidence maintaining mid-level to senior-level client contact — determining requirements, managing expectations, and representing the studio professionally with Unilever stakeholders.
- Strong written and verbal communication skills, with the ability to translate complex project information into clear, accessible updates for diverse audiences.
- Experience determining client requirements including budgets, product information, and agency service levels across advertising and digital activities.
- Experience working with or alongside brand teams in beauty and FMCG, or adjacent sectors is an advantage.
Gen AI & Agentic Thinking
- Proficiency with Gen AI tools relevant to project management and production workflows — using AI to improve planning, coordination, brief quality, and delivery efficiency.
- Experience designing or contributing to AI-assisted workflows within a creative or production context, with a clear understanding of where human oversight is essential.
- Agentic approach to complex, multi-workstream delivery challenges: breaking problems into manageable components, identifying the most efficient path forward, and executing with consistency and precision.
- Ability to critically evaluate AI outputs and apply sound judgement before incorporating them into client deliverables or production pipelines.
- Willingness to upskill others on Gen AI tools and prompting practices relevant to project coordination and production management.
Req ID: 17196
#LI-Hybrid #LI-JQ1
Our values shape everything we do:
Be Ambitious to succeed
Be Imaginative to push the boundaries of what’s possible
Be Inspirational to do groundbreaking work
Be always learning and listening to understand
Be Results-focused to exceed expectations
Be actively pro-inclusive and anti-racist across our community, clients and creations
OLIVER, a part of the Brandtech Group, is an equal opportunity employer committed to creating an inclusive working environment where all employees are encouraged to reach their full potential, and individual differences are valued and respected. All applicants shall be considered for employment without regard to race, ethnicity, religion, gender, sexual orientation, gender identity, age, neurodivergence, disability status, or any other characteristic protected by local laws.
OLIVER has set ambitious environmental goals around sustainability, with science-based emissions reduction targets. Collectively, we work towards our mission, embedding sustainability into every department and through every stage of the project lifecycle.
Ready to apply?
Apply to OLIVER Agency
GenAI Project Manager
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Established in 2004, OLIVER is the world’s first and only specialist in designing, building, and running bespoke in-house agencies and marketing ecosystems for brands. We partner with over 300 clients in 40+ countries and counting. Our unique model drives creativity and efficiency, allowing us to deliver tailored solutions that resonate deeply with audiences.
As a part of The Brandtech Group, we're at the forefront of leveraging cutting-edge AI technology to revolutionise how we create and deliver work. Our AI solutions enhance efficiency, spark creativity, and drive insightful decision-making, empowering our teams to produce innovative and impactful results.
Role: GenAI Project Manager
Location: Manila, Philippines
About the role:
The Project Manager is the engine behind delivery at Beauty AI Studio (BAIS) — carrying multi-account and programme-level management responsibility across Gen AI-led creative projects for Unilever Beauty & Wellbeing. A core accountability of this role is the coordination of resources between in-market teams and the Maker Hub — ensuring the right people, skills, and capacity are aligned to every project at every stage, and that nothing is lost in the handoff between local market needs and centralised production.
This role carries both strategic and operational responsibility. You'll lead account performance planning, coordinate and implement client programmes and activities, and develop and coordinate advertising and digital activities for one or more clients. You'll maintain mid-level to senior-level client contact — and may act as the day-to-day lead representing the function on smaller client accounts, under the supervision of a more senior director. You'll develop comprehensive project plans that incorporate Gen AI workflows, identify and mitigate risks specific to AI-assisted production, and maintain rigorous quality control across all deliverables.
What you will be doing:
Project Planning & Delivery
- Own end-to-end project delivery for Gen AI-led creative projects across Unilever Beauty & Wellbeing — managing scope, timelines, resource allocation, and quality control from initiation through to final delivery.
- Carry multi-account and programme-level management responsibility — overseeing delivery performance across one or more client accounts simultaneously.
- Take accountability for coordinating resources between in-market teams and the Maker Hub — ensuring alignment, clarity of responsibility, and seamless handoffs across all active workstreams.
- Develop comprehensive project plans that integrate Gen AI workflows alongside traditional production streams — sequencing workloads, identifying dependencies, and building in appropriate review and approval stages.
- Lead account performance planning — coordinating and implementing client programmes and activities with clarity and precision.
- Develop and coordinate advertising and digital activities for one or more clients — ensuring outputs are aligned to brief, brand standards, and client requirements.
- Identify, assess, and mitigate risks specific to Gen AI production — including output variability, iteration cycles, and tool limitations — and escalate issues proactively where required.
- Maintain rigorous quality control across all deliverables — reviewing outputs at key stages and ensuring every asset meets Unilever brand and quality standards before delivery.
- Manage project documentation — briefs, status reports, timelines, feedback loops, and approval records — keeping all stakeholders accurately informed throughout.
Gen AI Production Management
- Oversee the integration of Gen AI tools and workflows into project delivery — coordinating between AI-assisted and traditionally produced content streams without compromising output quality or timeline integrity.
- Track and report on AI production metrics — monitoring efficiency, iteration cycles, and output quality to inform workflow improvements and resource planning.
- Partner with creative and strategy teams to ensure Gen AI workflows are fit for purpose — flagging where human craft or oversight is required and adjusting production plans accordingly.
- Continuously identify opportunities to improve AI-assisted production processes — testing new approaches, documenting learnings, and sharing best practice across the studio.
Client & Stakeholder Management
- Maintain mid-level to senior-level client contact across active accounts — determining client requirements including budgets, product information, and agency service levels required.
- Serve as a confident and credible point of contact for Unilever stakeholders — communicating project status, managing expectations, and escalating or resolving issues with clarity.
- Act as the day-to-day lead representing the function on smaller client accounts where required, under the supervision of a more senior director.
- Support the Account Director or Senior Account Director in client communications — preparing status updates, project reports, and presentation materials as required.
- Build effective working relationships with in-market Unilever teams and Maker Hub resources — ensuring local market requirements are understood and reflected accurately in all creative outputs.
Financial Management
- Manage project-level budgets — including cost estimation, resource tracking, purchase orders, and reconciliation — across all active Gen AI project workstreams.
- Monitor project profitability, flag financial risks early, and work with account and studio leadership to address scope or budget variances.
- Support accurate and timely billing in line with studio processes.
What you need to be great in this role:
Project Management and Delivery
- Proven track record of delivering complex, multi-workstream creative projects on time, on budget, and to a high quality standard within a studio, agency, or in-house environment.
- Experience carrying multi-account or programme-level management responsibility — coordinating delivery across multiple concurrent client accounts.
- Demonstrated ability to coordinate resources between in-market teams and centralised production or hub-based resources — managing handoffs, priorities, and capacity with clarity and rigour.
- Experience in account performance planning, and coordinating and implementing client programmes and activities across advertising and digital disciplines.
- Experience coordinating cross-functional teams with clarity, rigour, and strong organisational discipline.
- Ability to manage multiple concurrent projects simultaneously without losing attention to detail or delivery momentum.
- Strong risk management skills — proactively identifying issues, developing mitigation strategies, and communicating risks clearly to senior stakeholders.
- Experience managing project-level budgets, including cost estimation, purchase order management, and financial reconciliation.
Gen AI and Production Knowledge
- Working knowledge of Gen AI tools and their application within creative production — including an understanding of AI capabilities, limitations, and quality control requirements.
- Experience managing or coordinating AI-assisted production workflows alongside traditional creative production streams.
- Familiarity with digital asset management, creative review systems, and approval workflows in a content production context.
- Genuine curiosity about emerging Gen AI tools and production methodologies — with the initiative to test, learn, and bring new capabilities into the team's practice.
Client and Stakeholder Management
- Confidence maintaining mid-level to senior-level client contact — determining requirements, managing expectations, and representing the studio professionally with Unilever stakeholders.
- Strong written and verbal communication skills, with the ability to translate complex project information into clear, accessible updates for diverse audiences.
- Experience determining client requirements including budgets, product information, and agency service levels across advertising and digital activities.
- Experience working with or alongside brand teams in beauty and FMCG, or adjacent sectors is an advantage.
Gen AI & Agentic Thinking
- Proficiency with Gen AI tools relevant to project management and production workflows — using AI to improve planning, coordination, brief quality, and delivery efficiency.
- Experience designing or contributing to AI-assisted workflows within a creative or production context, with a clear understanding of where human oversight is essential.
- Agentic approach to complex, multi-workstream delivery challenges: breaking problems into manageable components, identifying the most efficient path forward, and executing with consistency and precision.
- Ability to critically evaluate AI outputs and apply sound judgement before incorporating them into client deliverables or production pipelines.
- Willingness to upskill others on Gen AI tools and prompting practices relevant to project coordination and production management.
Req ID: 17197
#LI-Hybrid #LI-JQ1
Our values shape everything we do:
Be Ambitious to succeed
Be Imaginative to push the boundaries of what’s possible
Be Inspirational to do groundbreaking work
Be always learning and listening to understand
Be Results-focused to exceed expectations
Be actively pro-inclusive and anti-racist across our community, clients and creations
OLIVER, a part of the Brandtech Group, is an equal opportunity employer committed to creating an inclusive working environment where all employees are encouraged to reach their full potential, and individual differences are valued and respected. All applicants shall be considered for employment without regard to race, ethnicity, religion, gender, sexual orientation, gender identity, age, neurodivergence, disability status, or any other characteristic protected by local laws.
OLIVER has set ambitious environmental goals around sustainability, with science-based emissions reduction targets. Collectively, we work towards our mission, embedding sustainability into every department and through every stage of the project lifecycle.
Ready to apply?
Apply to OLIVER Agency - APAC
Senior PH Regulatory Affairs Manager
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Location
This is a hybrid role. Our office is located at Arthaland Century Pacific Tower, 5th Avenue, BGC. This role requires going to our office at least one day a week.
Role Hours
The expected working hours for this position are from 12:00 AM to 9:00 AM, based on the Philippine Time Zone (PHT).
About Point
✨ Real Impact, Real People: Our mission at Point is to make homeownership more valuable and accessible. Your work directly helps homeowners access their wealth, achieve financial flexibility, and realize life changing goals.
✨ Funding: With over $175M raised from top investors like Andreessen Horowitz, WestCap, Greylock, and Prudential, we’re scaling fast! You have the opportunity to join us at a pivotal stage.
✨ Game-changing Product: We're building a category defining company in home equity. We’ve earned a 4.7 Trustpilot rating and an A+ from the BBB, a testament to the value we provide to our 20,000+ customers.
✨ Great Place to Work: Our employees love working here! We are a Certified Great Place to Work and a Fortune Best Workplaces in the Bay Area.
✨ Hybrid Collaboration, Connected Culture: Based in the Philippines, this hybrid role offers flexibility while fostering strong connection through in-person moments, cross-functional teamwork, and a people-first culture that prioritizes collaboration, belonging, and shared success.
About the role
We are seeking a seasoned Risk & Compliance leader to build and scale our Philippines-based risk and compliance function as part of our branch integration strategy. This role will play a critical part in ensuring local regulatory adherence, strengthening internal controls, and enabling sustainable growth in a dynamic fintech environment. You will partner closely with global stakeholders to localize frameworks, manage regulatory relationships, and embed a strong culture of risk awareness across the organization. This is a high-impact leadership role with direct influence on operational integrity and business expansion in the region.
Your responsibilities
- Lead and oversee the Philippines risk, compliance, and regulatory affairs function across financial, labor, and local regulatory domains
- Serve as the primary point of contact with key regulators, including BSP, AMLC, DOLE, NPC (Data Privacy), BIR, SEC (if applicable), and local government units (LGUs)
- Ensure compliance with DOLE requirements, including labor standards, employment practices, workplace policies, and statutory reporting
- Oversee business permits, licenses, and local compliance requirements (e.g., Mayor’s permits, barangay clearances, PEZA/BOI if applicable)
- Lead regulatory submissions, audits, inspections, and examinations across all governing bodies
- Design and implement compliance frameworks, policies, and internal controls aligned with both global standards and Philippine regulations
- Drive enterprise risk management practices, including risk identification, mitigation, and reporting
- Partner with Legal, HR, Finance, and Operations to ensure end-to-end regulatory compliance across employee lifecycle, taxation, and business operations
- Lead internal audits, compliance reviews, and remediation efforts for regulatory findings
- Monitor regulatory changes across financial services, labor, tax, and local governance; advise leadership on impact and required actions
About you
- 5+ years of experience in compliance, risk, or regulatory roles within financial services, fintech, or regulated industries
- Strong working knowledge of the Philippine regulatory landscape including DOLE labor laws, BIR tax compliance and LGU requirements
- Experience working with PEZA, BOI, NPC or other investment promotion agencies
- Proven experience managing multi-agency regulatory engagements, audits, and inspections
- Experience building or scaling compliance frameworks across both financial and operational domains
- Strong understanding of employment compliance, workplace regulations, and statutory benefits administration
- Demonstrated ability to operate in a fast-paced, evolving environment with high accountability
- Excellent stakeholder management skills with the ability to influence senior leadership and cross-functional teams
- High integrity, sound judgment, and strong problem-solving capabilities
Our benefits
- Competitive Pay: Market-leading salary with regular reviews and comprehensive health insurance for you and your dependents.
- Career Advancement: Structured development programs, certifications, promotion tracks, and access to an educational reimbursement program to support your career growth.
- Work-Life Balance: 18 holidays, and hybrid work options in a supportive environment.
- Support for Your Work: Get set up for success with company provided Mac equipment and monitor, and a one-time home office reimbursement to create a productive workspace.
Ready to apply?
Apply to Point Digital Finance, Inc.
InMobi Advertising is a global technology leader helping marketers win the moments that matter. Our advertising platform reaches over 2 billion people across 150+ countries and turns real-time context into business outcomes, delivering results grounded in privacy-first principles. Trusted by 30,000+ brands and leading publishers, InMobi is where intelligence, creativity, and accountability converge. By combining lock screens, apps, TVs, and the open web with AI and machine learning, we deliver receptive attention, precise personalization, and measurable impact.
Through Glance AI, we are shaping AI Commerce, reimagining the future of e-commerce with inspiration-led discovery and shopping. Designed to seamlessly integrate into everyday consumer technology, Glance AI transforms every screen into a gateway for instant, personal, and joyful discovery. Spanning diverse categories such as fashion, beauty, travel, accessories, home décor, pets, and beyond, Glance AI delivers deeply personalized shopping experiences. With rich first-party data and unparalleled consumer access, it harnesses InMobi’s global scale, insights, and targeting capabilities to create high impact, performance driven shopping journeys for brands worldwide.
Recognized as a Great Place to Work, and by MIT Technology Review, Fast Company’s Top 10 Innovators, and more, InMobi is a workplace where bold ideas create global impact. Backed by investors including SoftBank, Kleiner Perkins, and Sherpalo Ventures, InMobi has offices across San Mateo, New York, London, Singapore, Tokyo, Seoul, Jakarta, Bengaluru and beyond.
At InMobi Advertising, you’ll have the opportunity to shape how billions of users connect with content, commerce, and brands worldwide. To learn more, visit www.inmobi.com
About the Role
We are looking for a high-performing Sales Manager to lead and accelerate our growth in the Philippines. This role is critical to scaling our business, with a clear mandate to 2X revenue and expand market share over the next phase of growth.
You will be responsible for driving strategic sales initiatives, building strong client relationships, and leading revenue expansion across key accounts and new business opportunities in the market.
Key Responsibilities
- Own and deliver aggressive revenue targets, with a focus on doubling business in the Philippines market
- Develop and execute a strategic sales plan to expand existing accounts and acquire new clients
- Build and maintain C-level and senior stakeholder relationships across agencies, brands, and partners
- Identify high-growth opportunities and unlock new revenue streams
- Lead end-to-end sales cycles: prospecting, pitching, negotiation, and closing deals
- Collaborate cross-functionally (marketing, product, operations) to drive client success and retention
- Monitor market trends, competitor activity, and customer insights to refine go-to-market strategy
- Provide accurate forecasting, pipeline management, and reporting
- Mentor and influence junior sales team members (if applicable)
What We’re Looking For
- 8–12+ years of sales experience, preferably in digital advertising, media, SaaS, or related industries
- Proven track record of consistently exceeding revenue targets in the Philippines market
- Strong network across agencies, advertisers, and key industry stakeholders
- Demonstrated ability to scale business and drive exponential growth (e.g., 2X or more)
- Excellent negotiation, presentation, and closing skills
- Strategic thinker with strong commercial acumen and data-driven decision making
- Ability to operate in a fast-paced, high-growth environment
- Strong leadership presence and stakeholder management skills
- Deep understanding of the Philippines digital and advertising ecosystem
- Entrepreneurial mindset with a hunter mentality
- Resilient, self-driven, and highly accountable
- Strong communication skills with the ability to influence senior executives
- Collaborative team player with a growth-oriented mindset
The InMobi Culture
At InMobi, culture isn’t a buzzword; it's an ethos woven by every InMobian, reflecting our diverse backgrounds and experiences.
We thrive on challenges and seize every opportunity for growth. Our core values — thinking big, being passionate, showing accountability, and taking ownership with freedom — guide us in every decision we make.
We believe in nurturing and investing in your development through continuous learning and career progression with our InMobi Live Your Potential program.
InMobi is proud to be an Equal Employment Opportunity employer and is committed to providing reasonable accommodations to qualified individuals with disabilities throughout the hiring process and in the workplace.
Visit https://www.inmobi.com/company/careers to better understand our benefits, values, and more!
Ready to apply?
Apply to InMobi
APAC Publishing Manager, WR (Contract)
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Riot Games was established in 2006 by entrepreneurial gamers who believe that player-focused game development can result in great games. In 2009, Riot released its debut title League of Legends to critical and player acclaim. As the most played PC game in the world, over 100 million play every month. Players form the foundation of our community and it’s for them that we continue to evolve and improve the League of Legends experience.
We’re looking for humble but ambitious, razor-sharp professionals who can teach us a thing or two. We promise to return the favor. Like us, you take play seriously; you’re passionate about games. We embrace those who see things differently, aren’t afraid to experiment, and who have a healthy disregard for constraints.
That's where you come in.
As a Publishing Manager on the Wild Rift Team, you will report into the Regional Product Publishing Lead of Wild Rift APAC of the team. You’ll be responsible for overseeing the marketing and publishing initiatives for Wild Rift in the Philippines and also extending towards the APAC region. You will help shape the branding of games & products like League of Legends: Wild Rift and ensure successful delivery of marketing contents and campaigns by working with internal teams and third-party operators in the Philippines
You’ll join a tight-knit group of exceptionally bright-minded individuals who share our prioritization of player experience, rejection of convention, and passion for gaming. Riot Games Philippines is dedicated to creating tailored player experiences that show local players they aren’t lost in translation.
Responsibilities:
- Develop branding and marketing strategies for League of Legends: Wild Rift in the Philippines and other APAC priority markets. Evaluate, advocate, and drive new initiatives that elevate and reinforce the games brands
- Lead the execution of branding and marketing programs to promote our games in collaboration with APAC teams as well as local agencies
- Manage contracts, budgets and vendor relationships. Oversee the development of local marketing assets to ensure they are of the highest standards and in alignment with our brand guidelines
- Lead a team of vendors, contractors and Rioters as well as manage and assess their performance on a day-to-day basis
- Manage the communication pipeline and coordinate communication across various channels such as social media and web.
- Manage the content roadmap and publishing plans, and align them with multiple stakeholders
- Own channel executions and content operations and trafficking adhering to the Global Product Strategy
- Establish and use KPIs to steer our marketing efforts to maximize performance
Required Qualifications:
- Experienced marketer with a bachelor’s degree and 5+ years of marketing experience in a relevant field
- Experience in Mobile Publishing. Understand mobile publishing and is committed to leveling up the mobile publishing capability of the team in partnership with our Product Team
- Experience in Working and Guiding Vendor Agencies on Campaigns and projects. Experience working with a creative agency and ensuring that the strategic and go-to-market brief is clear for execution
- Fluent in written and spoken English communication as well as proficient in Filipino.
- Strategic and insight-informed with ability to see the big picture and utilize suite of skills to level up our channels; Root these insights in strong analysis metrics and stats and know how to turn an insight into a big idea.
Desired Qualifications:
- Experience working on cultural brands that serve passionate audiences
- Experience working on products at all stages of development
- Experience facilitating and working with creative professionals
- Organizational management skills
For this role, you'll find success through craft expertise, a collaborative spirit, and decision-making that prioritizes the delight of players. We will be looking at your past studies, experience, and your personal relationship with games. If you embody player empathy and care about players' experiences, this could be your role!
Ready to apply?
Apply to Riot Games
Feedzai is the world’s first RiskOps platform for financial risk management, and the market leader in safeguarding global commerce with today’s most advanced cloud-based risk management platform, powered by machine learning and artificial intelligence. Feedzai is securing the transition to a cashless world while enabling digital trust in every transaction and payment type. The world’s largest banks, processors, and retailers trust Feedzai to protect trillions of dollars and manage risk while improving the customer experience for everyday users, without compromising privacy. Feedzai is a Series D company and has raised $282M to date. With a valuation of $2 billion, our technology protects 1 billion consumers and 90 billion transactions each year.
The Customer Success Team is responsible for delivering our product to our clients. This includes education, configuration, solution development, and risk strategy to enable our clients to address their pain points. We collaborate with our clients to ensure they have the right solution, build out a strategy and training plan for them, and then support them through each phase of our client lifecycle. We grow at a fast clip and believe no challenge is too big or too small. Therefore, we have an open environment that encourages us to lean in, try new things, and discover our potential.
You:
As a Senior Product Support Engineer at Feedzai, you will serve as the first point of contact for our customers, resolving the most complex and escalated pre-production and post-production technical issues within our cloud-based financial crime prevention platform. This role requires a strong technical foundation, problem-solving mindset, and customer-centric attitude to ensure that customer issues are addressed promptly and effectively.
You’ll be expected to take full ownership of customer incidents, mitigate urgent problems, escalate appropriately to our engineering teams, and follow through until complete resolution. This position involves analyzing complex technical issues across Feedzai’s products , their interaction with customers’ infrastructure, and communicating with stakeholders across all levels of seniority. We are looking for professionals with experience across L1, L2, and L3 support levels—or with the technical capability to operate across these levels.
Your Day to Day:
- Serve as a technical expert on Feedzai’s products, resolving complex customer issues independently.
- Troubleshoot and resolve product and infrastructure-related issues in a 24/7 environment, adhering to established SLA timelines.
- Manage customer communications effectively, including conference calls and status updates to stakeholders.
- Clearly document and communicate issue root causes, impacts, and resolution steps to internal and external stakeholders.
- Escalate critical issues to the appropriate engineering teams and coordinate resolution efforts across multiple tiers of support.
- Serve as the primary technical liaison between Support and Engineering, driving root cause analysis (RCA) and ensuring efficient hand-offs for critical issues.
- Contribute to the continuous improvement of support documentation, including the creation of internal and external knowledge base articles.
- Translate customer feedback into actionable engineering requirements and collaborate with Engineering and Customer Success teams to prioritize enhancements.
- Regularly interact with internal tools and bug-fixing processes using Shell scripting, SQL, and/or Python.
- After 3–6 months, participate in the on-call rotation for handling high-priority issues during weekends (approximately one weekend every three weeks), with additional compensation.
- Serve as a mentor and escalation point for L1 support staff, providing technical guidance and peer review for incident resolution.
You Have & You Know-how:
- Bachelor’s degree in Computer Science, Engineering, or a related technical field—or equivalent professional experience.
- 4–7 years of experience in a technical support, product support, or engineering role.
- Excellent written and verbal communication skills in English, with the ability to produce clear, professional customer-facing documentation (e.g., Root Cause Analysis reports).
- Ability to work autonomously in a fast-paced, dynamic environment.
- Strong technical foundation, with a solid understanding of programming concepts (development experience is a plus, but not required).
- Familiarity with UNIX/Linux systems.
- Understanding of Object-Oriented Programming principles (experience with Java is preferred).
- Hands-on experience with development tools such as Git, IDEs, and related utilities.
- Experience with databases, particularly Cassandra and SQL.
- Knowledge of distributed systems, high-availability architectures, and web technologies (especially REST APIs).
- Familiarity with cloud platforms such as AWS or GCP.
- Exposure to messaging systems like RabbitMQ or Kafka, and coordination tools such as Zookeeper.
#LI-Remote
Your First 30-Days at Feedzai:
You will be immersed in our brand with training, connections, and one-on-one time with your manager. You may shadow your colleagues virtually or onsite at an office depending on where you work as you are supported through your Feedzai journey. In addition, you will have access to a ton of information to give you history, context, and all the knowledge you can handle about Feedzai and the team. Finally, you will start working on projects and collaborating on work currently being done. We can't wait to have you join the team!
Feedzai is an Equal Opportunity Employer and we value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
Feedzai does not accept unsolicited resumes from recruiters or employment agencies.
Feedzai will use the personal data you provide us with by filling out this form for reviewing your application and to potentially negotiate a contract with you. Your personal data will be retained by Feedzai for 24 months following your application. Please see our Privacy Notice available at https://www.feedzai.com/legal/feedzai-candidate-privacy-policy/ and https://www.feedzai.com/legal/feedzai-california-candidates-privacy-policy/ for more information on how we process your personal data.
Ready to apply?
Apply to Feedzai
At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you.
So, what’s the role all about?
The Senior Client Services Project Manager oversees complex, enterprise‑level implementations of NICE solutions across various customer environments. This role demands advanced project leadership, strong consultative skills, and the ability to influence and guide customers through high‑impact, multi‑system transformation initiatives. The Senior PM acts as the main point of accountability for successful delivery, ensuring scope clarity, solution alignment, risk mitigation, and delivering an exceptional customer experience throughout all project phases.
This role requires seasoned experience managing customer‑facing projects, including integrations with CRM platforms such as Salesforce, Microsoft Dynamics, and ServiceNow, and cross‑functional leadership across Professional Services, Product, Support, and external partners.
Key Responsibilities
Project Leadership & Delivery Excellence
- Lead end‑to‑end delivery of complex, high‑visibility implementations, often involving multi‑workstream coordination, integrations, and aggressive timelines.
- Oversee project planning, scoping, timeline management, and delivery governance with a high degree of structure and ownership.
- Manage cross‑functional teams to ensure alignment on deliverables, milestones, requirements, and technical dependencies.
- Identify critical path items, manage interdependencies, and ensure all project components cohesively advance toward go‑live readiness.
- Drive operational readiness and oversee all cutover, migration, and hypercare activities.
Consultative Engagement & Customer Advisory
- Act as a trusted advisor, guiding customers through decision points with clarity, strategic reasoning, and best‑practice recommendations.
- Lead workshops, discovery sessions, and requirement validations that influence customer direction and ensure functional alignment to business objectives.
- Challenge assumptions constructively and steer customers toward scalable, sustainable solutions.
- Provide consultative insight into process optimization, platform capabilities, and system integrations.
Stakeholder Influence & Executive Communication
- Engage confidently with executive stakeholders and decision makers, ensuring alignment on priorities, risks, and expectations.
- Communicate complex issues simply and effectively to both technical and non‑technical audiences.
- Manage escalations with professionalism and data‑driven clarity, ensuring proactive resolution and customer trust.
- Deliver structured status reports, executive summaries, risk assessments, and progress updates.
Technical & Platform Understanding
- Bring hands‑on experience managing projects involving CRM integrations (Salesforce, Microsoft Dynamics, ServiceNow) and other enterprise systems.
- Collaborate closely with solution architects, engineers, QA, and integration teams to ensure technical feasibility and alignment.
- Understand architectural implications, upstream/downstream impacts, and integration risks.
- Effectively manage change requests, technical dependencies, and solution impacts.
Continuous Improvement & Team Contribution
- Mentor junior Project Managers and contribute to improving delivery methodologies, frameworks, and best practices.
- Capture lessons learned, post‑mortem insights, and improvement opportunities to drive ongoing enhancement of delivery excellence.
- Promote adherence to project governance, documentation standards, and organizational processes.
Required Qualifications
- Bachelor’s degree in Business, Technology, or a related field—or equivalent work experience.
- 8–10 years of experience managing customer‑facing, enterprise‑level technology projects.
- Proven track record of delivering complex, multi‑system implementations in SaaS, CX, cloud, or CRM environments.
- Strong consultative mindset with the ability to influence customers, guide decisions, and navigate ambiguity.
- Exceptional communication skills - verbal, written, executive‑level, and cross‑
- Experience with CRM platforms such as Salesforce, Microsoft Dynamics, or ServiceNow.
- Strong understanding of the software development lifecycle, integration patterns, and cloud technologies.
- Advanced skills in risk management, issue resolution, resource planning, and executive reporting.
- Ability to make sound decisions independently while managing priorities across simultaneous projects.
Preferred Qualifications
- PMP, PRINCE2, Agile/Scrum, or equivalent project management certifications.
- Experience in contact center technology, call recording, telephony, or CX platforms.
- Background working in global, matrixed organizations with cross‑functional delivery teams.
Requisition ID: 10339
Reporting To: Manager, Professional Services
Role Type: Individual Contributor
About NiCE
NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions.
Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries.
NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.
Ready to apply?
Apply to NICE
At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you.
We are seeking a detail-oriented and strategic Senior Cloud Operations Engineer, CX to oversee the planning, coordination, and execution of Salesforce releases across multiple environments. This role ensures that new features, enhancements, and bug fixes are delivered efficiently, safely, and with minimal disruption to business operations. The ideal candidate will have a strong understanding of Salesforce architecture, DevOps practices, and release governance.
Key Responsibilities
- Release Planning & Coordination
- Own the end-to-end release lifecycle for Salesforce, including sandbox refreshes, metadata deployments, and production releases.
- Collaborate with product owners, developers, QA, and business stakeholders to define release scope and timelines.
- Maintain and communicate a forward-looking release calendar.
- Environment & Deployment Management
- Manage Salesforce environments (Dev, QA, Production) and ensure proper version control and configuration.
- Oversee CI/CD pipelines using tools (Gearset).
- Ensure proper data masking and seeding strategies for non-production environments.
- Governance & Compliance
- Enforce release governance policies, including change management, risk assessments, and rollback plans.
- Ensure compliance with internal audit, SOX, and data security standards.
- Quality Assurance
- Coordinate with QA teams to ensure thorough testing and validation of releases.
- Monitor post-release performance and manage hotfixes or emergency patches as needed.
- Documentation & Communication
- Maintain detailed release notes, deployment guides, and environment documentation.
- Serve as the primary point of contact for release-related communications.
- Document and communicate any changes to the CI/CD pipeline process
Qualifications
Required:
- 3+ years of experience in Salesforce administration, development, or release management.
- Strong knowledge of Salesforce metadata, change sets, and deployment tools.
- Experience with version control systems (e.g., GitHub) and CI/CD tools.
- Familiarity with Agile/Scrum methodologies.
- Excellent organizational and communication skills.
Preferred:
- Salesforce certifications (e.g., Platform App Builder, Administrator, DevOps Specialist).
- Experience with enterprise DevOps tools like Copado, Gearset, or AutoRABIT.
Requisition ID: 8815
Reporting to: Manager, Project Manager, CX
Role Type: Individual Contributor
What’s in it for you?
Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NICE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NICEr!
Enjoy NICE-FLEX!
At NICE, we work according to the NICE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere.
About NiCE
NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions.
Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries.
NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.
Ready to apply?
Apply to NICE
At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you.
So, what’s the role all about?
The Senior Technical Account Manager is an expert in account management, program/project management, and technical resolution, excelling at the highest levels in the field. This role is integral to exceeding customer expectations, enhancing processes and technology, and driving company growth, in close collaboration with cross-functional teams.
This key professional tackles the most complex challenges and delivers exceptional technical and customer service to enterprise-level accounts. By partnering with top resources across the company, they empower strategic and large customers to navigate issues, leverage our technology and services for business success, increase product adoption, serve as references for prospective clients, and foster long-term loyalty.
How will you make an impact?
- Serve as the primary contact and advocate for assigned enterprise accounts, ensuring successful contract fulfillment, SLA management, and ongoing customer education.
- Collaborate with Sales and Sales Engineering to align on customer opportunities, mitigate risks, and ensure successful implementation with the right resources.
- Cultivate and maintain productive relationships across all levels of the customer’s organization, from front-line management to senior leadership.
- Understand customers’ business goals and drive ROI with NiCE’s products and services, becoming a trusted partner and advisor.
- Engage cross-functional teams to resolve technical challenges, ensuring all issues are addressed within SLA targets, improving overall customer satisfaction.
- Coordinate and synchronize projects to ensure alignment with overall strategy and successful completion, either personally managing or partnering with Project Managers.
- Leverage deep technical knowledge of NiCE products and associated technologies to implement solutions that accelerate customer success.
- Conduct regular service and technology reviews, ensuring clear, timely communication with customers, and effectively manage escalated situations.
- Provide coaching, mentoring, and lead escalations, contributing to team and company-wide success by driving improvements and sharing expertise.
- Identify and recommend product and service enhancements, contribute to enterprise-level strategies, and lead initiatives that improve processes and customer outcomes.
Have you got what it takes?
- Bachelor’s degree in Business Management or related field, or equivalent work experience.
- 10+ years in customer account relationship management.
- 5+ years of successful Enterprise Account Management in presales or post-sales, including program or project management.
- Strong communication and presentation skills with both C-level and operational stakeholders.
- Technical expertise in Contact Center, Telecommunications, Cloud-based Software, and Security, with strong problem-resolution skills.
- Professional judgment, business acumen, and ability to work in a matrix-reporting environment.
- Self-motivated, capable of prioritizing, meeting deadlines, and handling customer issues under pressure.
- Experience in risk identification and mitigation, with the ability to share best practices through knowledge-based content creation.
You will have an advantage if you also have:
- In-depth knowledge of NiCE products and technologies, especially those used by assigned accounts.
- Expertise in global delivery, implementation, and account management.
- Experience supporting regulatory requirements (HIPAA, PCI, SOX, FISMA, etc.).
- Industry certifications like Lean Six Sigma, ITIL, PMP, TOGAF, Cisco, etc.
This job description is not intended to be all-inclusive, and employees will also perform other reasonable related business duties as assigned by immediate supervisor and other management as required.
This organization reserves the right to revise or change job duties as the need arises. This job description does not constitute a written or implied contract of employment.
What’s in it for you?
Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NiCE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NiCEr!
Enjoy NiCE-FLEX!
At NiCE, we work according to the NiCE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere.
Requisition ID: 10551
Reporting into: Manager, Customer Success
Role Type: Individual Contributor
About NiCE
NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions.
Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries.
NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.
Ready to apply?
Apply to NICE
At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you.
So, what’s the role all about?
The Senior Technical Account Manager is an expert in account management, program/project management, and technical resolution, excelling at the highest levels in the field. This role is integral to exceeding customer expectations, enhancing processes and technology, and driving company growth, in close collaboration with cross-functional teams.
This key professional tackles the most complex challenges and delivers exceptional technical and customer service to enterprise-level accounts. By partnering with top resources across the company, they empower strategic and large customers to navigate issues, leverage our technology and services for business success, increase product adoption, serve as references for prospective clients, and foster long-term loyalty.
How will you make an impact?
- Serve as the primary contact and advocate for assigned enterprise accounts, ensuring successful contract fulfillment, SLA management, and ongoing customer education.
- Collaborate with Sales and Sales Engineering to align on customer opportunities, mitigate risks, and ensure successful implementation with the right resources.
- Cultivate and maintain productive relationships across all levels of the customer’s organization, from front-line management to senior leadership.
- Understand customers’ business goals and drive ROI with NiCE’s products and services, becoming a trusted partner and advisor.
- Engage cross-functional teams to resolve technical challenges, ensuring all issues are addressed within SLA targets, improving overall customer satisfaction.
- Coordinate and synchronize projects to ensure alignment with overall strategy and successful completion, either personally managing or partnering with Project Managers.
- Leverage deep technical knowledge of NiCE products and associated technologies to implement solutions that accelerate customer success.
- Conduct regular service and technology reviews, ensuring clear, timely communication with customers, and effectively manage escalated situations.
- Provide coaching, mentoring, and lead escalations, contributing to team and company-wide success by driving improvements and sharing expertise.
- Identify and recommend product and service enhancements, contribute to enterprise-level strategies, and lead initiatives that improve processes and customer outcomes.
Have you got what it takes?
- Bachelor’s degree in Business Management or related field, or equivalent work experience.
- 10+ years in customer account relationship management.
- 5+ years of successful Enterprise Account Management in presales or post-sales, including program or project management.
- Strong communication and presentation skills with both C-level and operational stakeholders.
- Technical expertise in Contact Center, Telecommunications, Cloud-based Software, and Security, with strong problem-resolution skills.
- Professional judgment, business acumen, and ability to work in a matrix-reporting environment.
- Self-motivated, capable of prioritizing, meeting deadlines, and handling customer issues under pressure.
- Experience in risk identification and mitigation, with the ability to share best practices through knowledge-based content creation.
You will have an advantage if you also have:
- In-depth knowledge of NiCE products and technologies, especially those used by assigned accounts.
- Expertise in global delivery, implementation, and account management.
- Experience supporting regulatory requirements (HIPAA, PCI, SOX, FISMA, etc.).
- Industry certifications like Lean Six Sigma, ITIL, PMP, TOGAF, Cisco, etc.
This job description is not intended to be all-inclusive, and employees will also perform other reasonable related business duties as assigned by immediate supervisor and other management as required.
This organization reserves the right to revise or change job duties as the need arises. This job description does not constitute a written or implied contract of employment.
What’s in it for you?
Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NiCE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NiCEr!
Enjoy NiCE-FLEX!
At NiCE, we work according to the NiCE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere.
Requisition ID: 10433
Reporting into: Manager, Customer Success
Role Type: Individual Contributor
About NiCE
NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions.
Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries.
NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.
Ready to apply?
Apply to NICE
At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you.
So, what’s the role all about?
The Senior Technical Account Manager is an expert in account management, program/project management, and technical resolution, excelling at the highest levels in the field. This role is integral to exceeding customer expectations, enhancing processes and technology, and driving company growth, in close collaboration with cross-functional teams.
This key professional tackles the most complex challenges and delivers exceptional technical and customer service to enterprise-level accounts. By partnering with top resources across the company, they empower strategic and large customers to navigate issues, leverage our technology and services for business success, increase product adoption, serve as references for prospective clients, and foster long-term loyalty.
How will you make an impact?
- Serve as the primary contact and advocate for assigned enterprise accounts, ensuring successful contract fulfillment, SLA management, and ongoing customer education.
- Collaborate with Sales and Sales Engineering to align on customer opportunities, mitigate risks, and ensure successful implementation with the right resources.
- Cultivate and maintain productive relationships across all levels of the customer’s organization, from front-line management to senior leadership.
- Understand customers’ business goals and drive ROI with NiCE’s products and services, becoming a trusted partner and advisor.
- Engage cross-functional teams to resolve technical challenges, ensuring all issues are addressed within SLA targets, improving overall customer satisfaction.
- Coordinate and synchronize projects to ensure alignment with overall strategy and successful completion, either personally managing or partnering with Project Managers.
- Leverage deep technical knowledge of NiCE products and associated technologies to implement solutions that accelerate customer success.
- Conduct regular service and technology reviews, ensuring clear, timely communication with customers, and effectively manage escalated situations.
- Provide coaching, mentoring, and lead escalations, contributing to team and company-wide success by driving improvements and sharing expertise.
- Identify and recommend product and service enhancements, contribute to enterprise-level strategies, and lead initiatives that improve processes and customer outcomes.
Have you got what it takes?
- Bachelor’s degree in Business Management or related field, or equivalent work experience.
- 10+ years in customer account relationship management.
- 5+ years of successful Enterprise Account Management in presales or post-sales, including program or project management.
- Strong communication and presentation skills with both C-level and operational stakeholders.
- Technical expertise in Contact Center, Telecommunications, Cloud-based Software, and Security, with strong problem-resolution skills.
- Professional judgment, business acumen, and ability to work in a matrix-reporting environment.
- Self-motivated, capable of prioritizing, meeting deadlines, and handling customer issues under pressure.
- Experience in risk identification and mitigation, with the ability to share best practices through knowledge-based content creation.
You will have an advantage if you also have:
- In-depth knowledge of NiCE products and technologies, especially those used by assigned accounts.
- Expertise in global delivery, implementation, and account management.
- Experience supporting regulatory requirements (HIPAA, PCI, SOX, FISMA, etc.).
- Industry certifications like Lean Six Sigma, ITIL, PMP, TOGAF, Cisco, etc.
This job description is not intended to be all-inclusive, and employees will also perform other reasonable related business duties as assigned by immediate supervisor and other management as required.
This organization reserves the right to revise or change job duties as the need arises. This job description does not constitute a written or implied contract of employment.
What’s in it for you?
Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NiCE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NiCEr!
Enjoy NiCE-FLEX!
At NiCE, we work according to the NiCE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere.
Requisition ID: 10428
Reporting into: Manager, Customer Success
Role Type: Individual Contributor
About NiCE
NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions.
Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries.
NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.
Ready to apply?
Apply to NICE
At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you.
So, what’s the role all about?
The Senior Technical Account Manager is an expert in account management, program/project management, and technical resolution, excelling at the highest levels in the field. This role is integral to exceeding customer expectations, enhancing processes and technology, and driving company growth, in close collaboration with cross-functional teams.
This key professional tackles the most complex challenges and delivers exceptional technical and customer service to enterprise-level accounts. By partnering with top resources across the company, they empower strategic and large customers to navigate issues, leverage our technology and services for business success, increase product adoption, serve as references for prospective clients, and foster long-term loyalty.
How will you make an impact?
- Serve as the primary contact and advocate for assigned enterprise accounts, ensuring successful contract fulfillment, SLA management, and ongoing customer education.
- Collaborate with Sales and Sales Engineering to align on customer opportunities, mitigate risks, and ensure successful implementation with the right resources.
- Cultivate and maintain productive relationships across all levels of the customer’s organization, from front-line management to senior leadership.
- Understand customers’ business goals and drive ROI with NiCE’s products and services, becoming a trusted partner and advisor.
- Engage cross-functional teams to resolve technical challenges, ensuring all issues are addressed within SLA targets, improving overall customer satisfaction.
- Coordinate and synchronize projects to ensure alignment with overall strategy and successful completion, either personally managing or partnering with Project Managers.
- Leverage deep technical knowledge of NiCE products and associated technologies to implement solutions that accelerate customer success.
- Conduct regular service and technology reviews, ensuring clear, timely communication with customers, and effectively manage escalated situations.
- Provide coaching, mentoring, and lead escalations, contributing to team and company-wide success by driving improvements and sharing expertise.
- Identify and recommend product and service enhancements, contribute to enterprise-level strategies, and lead initiatives that improve processes and customer outcomes.
Have you got what it takes?
- Bachelor’s degree in Business Management or related field, or equivalent work experience.
- 10+ years in customer account relationship management.
- 5+ years of successful Enterprise Account Management in presales or post-sales, including program or project management.
- Strong communication and presentation skills with both C-level and operational stakeholders.
- Technical expertise in Contact Center, Telecommunications, Cloud-based Software, and Security, with strong problem-resolution skills.
- Professional judgment, business acumen, and ability to work in a matrix-reporting environment.
- Self-motivated, capable of prioritizing, meeting deadlines, and handling customer issues under pressure.
- Experience in risk identification and mitigation, with the ability to share best practices through knowledge-based content creation.
You will have an advantage if you also have:
- In-depth knowledge of NiCE products and technologies, especially those used by assigned accounts.
- Expertise in global delivery, implementation, and account management.
- Experience supporting regulatory requirements (HIPAA, PCI, SOX, FISMA, etc.).
- Industry certifications like Lean Six Sigma, ITIL, PMP, TOGAF, Cisco, etc.
This job description is not intended to be all-inclusive, and employees will also perform other reasonable related business duties as assigned by immediate supervisor and other management as required.
This organization reserves the right to revise or change job duties as the need arises. This job description does not constitute a written or implied contract of employment.
What’s in it for you?
Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NiCE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NiCEr!
Enjoy NiCE-FLEX!
At NiCE, we work according to the NiCE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere.
Requisition ID: 10424
Reporting into: Manager, Customer Success
Role Type: Individual Contributor
About NiCE
NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions.
Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries.
NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.
Ready to apply?
Apply to NICE
At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you.
So, what’s the role all about?
The Senior Technical Account Manager is an expert in account management, program/project management, and technical resolution, excelling at the highest levels in the field. This role is integral to exceeding customer expectations, enhancing processes and technology, and driving company growth, in close collaboration with cross-functional teams.
This key professional tackles the most complex challenges and delivers exceptional technical and customer service to enterprise-level accounts. By partnering with top resources across the company, they empower strategic and large customers to navigate issues, leverage our technology and services for business success, increase product adoption, serve as references for prospective clients, and foster long-term loyalty.
How will you make an impact?
- Serve as the primary contact and advocate for assigned enterprise accounts, ensuring successful contract fulfillment, SLA management, and ongoing customer education.
- Collaborate with Sales and Sales Engineering to align on customer opportunities, mitigate risks, and ensure successful implementation with the right resources.
- Cultivate and maintain productive relationships across all levels of the customer’s organization, from front-line management to senior leadership.
- Understand customers’ business goals and drive ROI with NiCE’s products and services, becoming a trusted partner and advisor.
- Engage cross-functional teams to resolve technical challenges, ensuring all issues are addressed within SLA targets, improving overall customer satisfaction.
- Coordinate and synchronize projects to ensure alignment with overall strategy and successful completion, either personally managing or partnering with Project Managers.
- Leverage deep technical knowledge of NiCE products and associated technologies to implement solutions that accelerate customer success.
- Conduct regular service and technology reviews, ensuring clear, timely communication with customers, and effectively manage escalated situations.
- Provide coaching, mentoring, and lead escalations, contributing to team and company-wide success by driving improvements and sharing expertise.
- Identify and recommend product and service enhancements, contribute to enterprise-level strategies, and lead initiatives that improve processes and customer outcomes.
Have you got what it takes?
- Bachelor’s degree in Business Management or related field, or equivalent work experience.
- 10+ years in customer account relationship management.
- 5+ years of successful Enterprise Account Management in presales or post-sales, including program or project management.
- Strong communication and presentation skills with both C-level and operational stakeholders.
- Technical expertise in Contact Center, Telecommunications, Cloud-based Software, and Security, with strong problem-resolution skills.
- Professional judgment, business acumen, and ability to work in a matrix-reporting environment.
- Self-motivated, capable of prioritizing, meeting deadlines, and handling customer issues under pressure.
- Experience in risk identification and mitigation, with the ability to share best practices through knowledge-based content creation.
You will have an advantage if you also have:
- In-depth knowledge of NiCE products and technologies, especially those used by assigned accounts.
- Expertise in global delivery, implementation, and account management.
- Experience supporting regulatory requirements (HIPAA, PCI, SOX, FISMA, etc.).
- Industry certifications like Lean Six Sigma, ITIL, PMP, TOGAF, Cisco, etc.
This job description is not intended to be all-inclusive, and employees will also perform other reasonable related business duties as assigned by immediate supervisor and other management as required.
This organization reserves the right to revise or change job duties as the need arises. This job description does not constitute a written or implied contract of employment.
What’s in it for you?
Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NiCE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NiCEr!
Enjoy NiCE-FLEX!
At NiCE, we work according to the NiCE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere.
Requisition ID: 10426
Reporting into: Manager, Customer Success
Role Type: Individual Contributor
About NiCE
NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions.
Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries.
NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.
Ready to apply?
Apply to NICE
At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you.
So, what’s the role all about?
The Senior Technical Account Manager is an expert in account management, program/project management, and technical resolution, excelling at the highest levels in the field. This role is integral to exceeding customer expectations, enhancing processes and technology, and driving company growth, in close collaboration with cross-functional teams.
This key professional tackles the most complex challenges and delivers exceptional technical and customer service to enterprise-level accounts. By partnering with top resources across the company, they empower strategic and large customers to navigate issues, leverage our technology and services for business success, increase product adoption, serve as references for prospective clients, and foster long-term loyalty.
How will you make an impact?
- Serve as the primary contact and advocate for assigned enterprise accounts, ensuring successful contract fulfillment, SLA management, and ongoing customer education.
- Collaborate with Sales and Sales Engineering to align on customer opportunities, mitigate risks, and ensure successful implementation with the right resources.
- Cultivate and maintain productive relationships across all levels of the customer’s organization, from front-line management to senior leadership.
- Understand customers’ business goals and drive ROI with NiCE’s products and services, becoming a trusted partner and advisor.
- Engage cross-functional teams to resolve technical challenges, ensuring all issues are addressed within SLA targets, improving overall customer satisfaction.
- Coordinate and synchronize projects to ensure alignment with overall strategy and successful completion, either personally managing or partnering with Project Managers.
- Leverage deep technical knowledge of NiCE products and associated technologies to implement solutions that accelerate customer success.
- Conduct regular service and technology reviews, ensuring clear, timely communication with customers, and effectively manage escalated situations.
- Provide coaching, mentoring, and lead escalations, contributing to team and company-wide success by driving improvements and sharing expertise.
- Identify and recommend product and service enhancements, contribute to enterprise-level strategies, and lead initiatives that improve processes and customer outcomes.
Have you got what it takes?
- Bachelor’s degree in Business Management or related field, or equivalent work experience.
- 10+ years in customer account relationship management.
- 5+ years of successful Enterprise Account Management in presales or post-sales, including program or project management.
- Strong communication and presentation skills with both C-level and operational stakeholders.
- Technical expertise in Contact Center, Telecommunications, Cloud-based Software, and Security, with strong problem-resolution skills.
- Professional judgment, business acumen, and ability to work in a matrix-reporting environment.
- Self-motivated, capable of prioritizing, meeting deadlines, and handling customer issues under pressure.
- Experience in risk identification and mitigation, with the ability to share best practices through knowledge-based content creation.
You will have an advantage if you also have:
- In-depth knowledge of NiCE products and technologies, especially those used by assigned accounts.
- Expertise in global delivery, implementation, and account management.
- Experience supporting regulatory requirements (HIPAA, PCI, SOX, FISMA, etc.).
- Industry certifications like Lean Six Sigma, ITIL, PMP, TOGAF, Cisco, etc.
This job description is not intended to be all-inclusive, and employees will also perform other reasonable related business duties as assigned by immediate supervisor and other management as required.
This organization reserves the right to revise or change job duties as the need arises. This job description does not constitute a written or implied contract of employment.
What’s in it for you?
Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NiCE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NiCEr!
Enjoy NiCE-FLEX!
At NiCE, we work according to the NiCE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere.
Requisition ID: 10425
Reporting into: Manager, Customer Success
Role Type: Individual Contributor
About NiCE
NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions.
Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries.
NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.
Ready to apply?
Apply to NICE
Join us in bringing joy to customer experience. Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide.
Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves.
Technical Account Manager
Responsibilities:
- Provide excellent account management, project management and technical consulting to Five9’s clients who have enrolled in TSM & TAM Services.
- Partner with clients to build and maintain a ‘Trusted Advisor’ relationship; understand their business needs, propose recommendations and solutions designed to optimize Five9’s platform and enhance operational effectiveness.
- Articulate the value of Five9’s services, products and concepts through presentations, demonstrations and open discussion with clients.
- Educate and train clients on administration and utilization of Five9 products to help them become self-sufficient.
- Directly support and troubleshoot technical issues as needed.
- Manage service interruptions which could impact client’s business operations; research root cause analysis and communicate next steps to clients and internal teams to help mitigate any risk.
- Keep clients informed of any/all issues that could potentially impact Five9’s platform such as routine maintenance, patches, software product changes and releases.
- Partner with internal account teams and other business units to foster an environment of learning, execution, and continuous process improvement.
- Provide customer support case oversight and status updates to both internal management and clients on a regular basis.
- Adopt a proactive mindset to help anticipate client’s needs and mitigate service and operational issues.
- 3-5 years of related experience in a consulting or project management role,
- 3 years in a software support role.
- Solid technical knowledge of networking theories and protocols such as TCP/IP, SIP, FTP/SFTP, OSI Model.
- In depth knowledge of one or more call center solutions like: Five9, Genesis, Cisco, Nuance, TuVox, Avaya, Aspect, Nortel, Interactive Intelligence, Siebel Call Center or CosmoCom.
- Experience in technical writing and documentation.
- Experience in contact center objectives, methodologies, tools & operations, contact center reporting and KPIs.
- Experience with/and working knowledge of PBX, ACD, CTI, VoIP, IVR, Dialers and Telephony applications.
- Strong project management and client-facing skills - Working knowledge of Microsoft Office products (Excel, Word, PowerPoint, Visio, etc.).
- Willing to travel to client sites as required; able to work outside standard business hours.
- Excellent verbal and written communication skills.
- Team player, self-starter, able to manage multiple priorities and meet deadlines.
- Bachelor’s degree in a technical field and/or comparable industry certifications and experience
- Understanding of quality monitoring tools and workforce management software such as NICE/IEX, Authority Software etc.
- Understanding of CRMs such as Salesforce, NetSuite, Leads 360 (Velocify), Oracle Service Cloud (RightNow), etc.
- Understanding of WFM/WFO Solutions such as Verint, CSI, Calabrio, NICE, etc. - Knowledge of network troubleshooting tools such as Wireshark or Pathview.
- Basic working knowledge API, HTML and Java scripting is a huge plus.
Company Benefits
- Company stocks
- Annual merit increase based on performance
- 15% night shift differential pay
- Paid Leave with Cash Conversion
- HMO with free dependents
- Retirement Plan
- Life Insurance
- While on work from home setup: Internet and meal allowance are provided
- Employee Assistance Program for mental and social well-being
- Government-mandated Benefits (SSS, PhilHealth, PagIBIG, 13th month pay, Solo parent leave, Special leave for women)
Five9 embraces diversity and is committed to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better we are. Five9 is an equal opportunity employer.
View our privacy policy, including our privacy notice to California residents here: https://www.five9.com/pt-pt/legal.
Note: Five9 will never request that an applicant send money as a prerequisite for commencing employment with Five9.
Ready to apply?
Apply to Five9
Join us in bringing joy to customer experience. Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide.
Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves.
Deal Desk Analyst
To complement our rapid growth, Five9 is looking for a Deal Desk Analyst to join our Sales Operations team. The ideal candidate for this role will be responsible for providing sales process support utilizing a variety of developed organizational and project management skills. The position reports to the Sales Operations Manager.
Responsibilities
- Act as a sales-facing subject matter expert on process, policy, and pricing related matters
- Assist sales teams in creating and positioning complex orders
- Act as liaison between sales and other key stakeholders involved in the deal structuring process (e.g. Sales Operations, Accounting, Order Management, Legal, Product Marketing, etc.)
- Partner with sales to ensure opportunities are properly created and tracked in Salesforce including stage, probability, booking amount, and various other required field
- Escalate key issues as necessary to Sales Operations Manager with the ability to explore future initiatives
- Act as a system power user for all SFDC and answer questions before escalating for assistance
- Active involvement for operational process improvements to increase the effectiveness of the Deal Desk
- Continuously improve our ability to respond to the needs of Sales, Partners, and Customers
- Active involvement and support for special projects as needed
- Help ensure Best Practices are being implemented
Qualifications
- Minimum 2+ years of experience supporting Sales organizations in a fast-paced environment
- Proficient with Microsoft Excel
- Salesforce.com Power User
Company Benefits
- Company stocks
- Annual merit increase based on performance
- 15% night shift differential pay
- Paid Leave with Cash Conversion
- HMO with free dependents
- Retirement Plan
- Life Insurance
- While on work from home setup: Internet and meal allowance are provided
- Employee Assistance Program for mental and social well-being
- Government-mandated Benefits (SSS, PhilHealth, PagIBIG, 13th month pay, Solo parent leave, Special leave for women)
Five9 embraces diversity and is committed to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better we are. Five9 is an equal opportunity employer.
View our privacy policy, including our privacy notice to California residents here: https://www.five9.com/pt-pt/legal.
Note: Five9 will never request that an applicant send money as a prerequisite for commencing employment with Five9.
Ready to apply?
Apply to Five9
Join us in bringing joy to customer experience. Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide.
Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves.
Product Operations Manager – Customer Beta Programs
Five9 is seeking an experienced and dynamic Product Operations Manager to become a pivotal member of our Product Management department. This role focuses on administration and coordination of beta programs with internal teams and customers. The ideal candidate will possess a robust background in project management, with a demonstrable ability to coordinate teams and lead projects to completion. Enterprise software experience preferred.
Key Responsibilities:
- Beta Program Administration: Working closely with internal teams, understand and provide up to date tracking of all work items associated with Beta program readiness, as well as customer status in beta.
- Communication: Facilitate regular meetings with internal and customer teams to ensure tasks are being completed on time
- Documentation: Ensure documentation on particular beta programs is maintained, up to date, and accessible to the correct parties.
- Feedback: Ensure accurate collection of customer feedback on beta programs and communication to relevant parties
Key Qualifications:
- 3+ years of direct experience in Project Management, enterprise software experience preferred such as SaaS, CX (Customer Experience) Software, CRM, Salesforce, etc.
- Demonstrable experience interacting across multiple internal teams as a project manager.
- Demonstrable experience interacting and communicating directly with customers as a project manager.
- Exceptional collaborative skills, capable of working across various teams to ensure the success of beta programs and the seamless introduction of new products.
- JIRA & Salesforce experience preferred
Educational Requirements:
- A bachelor’s degree in business, Project Management, Engineering, or a related field. A master’s degree or relevant project management certification (e.g., PMP) is highly regarded.
Company Benefits
- Company stocks
- Annual merit increase based on performance
- 15% night shift differential pay
- Paid Leave with Cash Conversion
- HMO with free dependents
- Retirement Plan
- Life Insurance
- While on work from home setup: Internet and meal allowance are provided
- Employee Assistance Program for mental and social well-being
- Government-mandated Benefits (SSS, PhilHealth, PagIBIG, 13th month pay, Solo parent leave, Special leave for women)
Five9 embraces diversity and is committed to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better we are. Five9 is an equal opportunity employer.
View our privacy policy, including our privacy notice to California residents here: https://www.five9.com/pt-pt/legal.
Note: Five9 will never request that an applicant send money as a prerequisite for commencing employment with Five9.
Ready to apply?
Apply to Five9
Join us in bringing joy to customer experience. Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide.
Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves.
Senior Platform Engineer
Job Overview:
As a Senior Platform Engineer at Five9, you will play a crucial role in delivering high-quality consulting and implementation services to Five9’s enterprise customers. This position requires a deep understanding of cloud contact center solutions, a passion for customer success, and a drive to implement solutions that meet our clients' business needs. You will be responsible for leading the deployment, configuration, and optimization of Five9’s products, ensuring successful project delivery from inception to go-live.
Reporting to the Supervisor of Professional Services team, this customer-facing role includes currently existing deliverables for PCE, with the additional expectation of being an advanced resource and involvement in the mentorship program for the VCC and other Five9 partner systems.
Key Responsibilities:
- Takes the lead in requirements gathering, configuration, product training, solution testing, and production rollout. Act as a Project Engineer (PE) or as a Solution Architect (SA) when working on accounts. Whichever role type will be needed and applied to a project’s implementation will be assessed and decided upon by PS management.
- Build customer trust by setting expectations and ensuring their business needs align with the Five9 solution.
- Exchanges standard/basic information with colleagues and immediate supervisor, project leaders, and other professionals in the team and group.
- Technical resource for multiple internal and customer-facing projects simultaneously while needing little or no oversight and/or direction. This includes standard and advanced projects but is not limited to:
- Integrations with Five9 partners (Salesforce, NetSuite, Velocity, etc.)
- Digital Channel (Chat/Email/SMS)
- Complex IVR configuration
- APIs and Data dips (queries)
- Self-learn and implement new Five9 Integrations. Considerations include (but are not limited to) the following:
- Integrations that require more than just screen pops
- Configuration including API post/get method to 3rd party CRM (IB and OB), advance scripts, HTML formatting, etc.
- Handle escalated implementations requiring technical expertise and/or customer management needs.
- Provide an extra pair of eyes or takeover escalations that require technical expertise.
- Mentor IMs and other PCEs.
- Handle add-on projects alone that don’t need a PM.
- If the need arises and as deemed by the Manager and Director of Professional Services, you may also work on Enterprise projects to fill the gaps in resources within the PS organization.
Key Requirements:
- Preferably with minimum of 12 years of professional experience working in a Contact Center as Service or Software as a Service related industry.
- 7 years of experience working as a Contact Center Software Professional Services Consultant
- Able to explain and elaborate on Five9 technical matters regardless of customer's level of proficiency and complexity.
- Experience implementing Genesys, InContact/NICE or Contact Center Software Projects
- Experience in Advanced Integration projects (Salesforce, Velocify, NetSuite, Zendesk, ServiceNow, Dynamics 365 etc.)
- All intermediate-level expertise will be used as a pre-requisite on top of any of the following criteria indicated below:
- Able to articulate and implement SSO requirements and solutions to the customer by him/herself.
- SMS API through WFA
- WFA implementation
- Able to articulate and implement uncharted API systems with Five9 (e.g., HubSpot, home-grown CRMs, etc.)
- Nested IVR trees with the use of external variables
- (optional) Able to implement Securepay or IVA
- (optional) HookAPIs
- ESS (Event Subscription Services)
- Able to translate SIP requirements to business language to both internal and external.
- Digital Channel Implementations
- DVA connection
- Others:
- Reporting build and consultation. Able to articulate the business requirements from and to the customer.
- Data analysis from the previous system and use it for decision-making in Five9.
- PS Custom Asset implementation
- PS Live Chat/Social
- Contributor or Core lead for release readiness
- Knowledge of any programming language is a plus.
- Preferably graduate of IT or related technical course.
Key Skills:
- Demonstrates Advance Technical Skills.
- Able to provide customers with best practices and recommendations for managing their call centers in a consultative manner.
- Demonstrate Five9 and PS values and actively apply them to projects.
- Own technical aspects of the implementation.
- Must be a strategic thinker; able to understand the ‘Big picture”; able to think quickly and adeptly while solving complex problems.
- Capable of handling demanding customers and managing Customer/Sales/management escalations
- Exceptional communication and presentation skills, with the ability to engage with both technical and non-technical stakeholders.
- Willing to work in a permanent night shift schedule.
Company Benefits
- Company stocks
- Annual merit increase based on performance
- 15% night shift differential pay
- Paid Leave with Cash Conversion
- HMO with free dependents
- Retirement Plan
- Life Insurance
- While on work from home setup: Internet and meal allowance are provided
- Employee Assistance Program for mental and social well-being
- Government-mandated Benefits (SSS, PhilHealth, PagIBIG, 13th month pay, Solo parent leave, Special leave for women)
#LI-MB1
Five9 embraces diversity and is committed to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better we are. Five9 is an equal opportunity employer.
View our privacy policy, including our privacy notice to California residents here: https://www.five9.com/pt-pt/legal.
Note: Five9 will never request that an applicant send money as a prerequisite for commencing employment with Five9.
Ready to apply?
Apply to Five9
Programmatic Trader Ops
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Role: Programmatic Trader Ops
Location: Manila, Philippines (Hybrid)
Reports to: Trader Manager
The opportunity
We’re MiQ, a global programmatic media partner for marketers and agencies. Our people are at the heart of everything we do, so you will be too. No matter the role or the location, we’re all united in the vision to lead the programmatic industry and make it better.
As a Programmatic Trader Ops, you’ll play a critical operational role within the Center of Success (CoS), working cross‑functionally with Traders, Account Managers, Data & Analytics (DnA), Product and Marketing across the JAPAC footprint. You’ll own the trafficking, reporting, discrepancy checks, remnant management and troubleshooting that underpin successful campaign delivery and client growth.
The role is designed for individuals with no prior experience in programmatic trading who want to learn both programmatic and trading, providing a key pathway into programmatic trading and digital media operations. For someone who enjoys working with data, following structured processes, and learning new tools, it offers the opportunity to build skills not only in operations but also in trading, with a potential transition into a trader role over time based on interest and performance.
What you’ll be doing
Your main responsibilities will include:
1. Campaign trafficking & delivery
- Execute accurate, thorough, and timely campaign trafficking across relevant platforms, following agreed SOPs and checklists.
- Manage multiple campaigns and deadlines while maintaining high‑quality output and attention to detail.
- Maintain a high level of attention to detail and timeline discipline so deliverables meet MiQ’s quality standards and partner expectations.
2. Performance reporting & discrepancy management
- Prepare and deliver regular campaign performance reports that are accurate, well‑structured, and useful for internal and external stakeholders.
- Monitor live campaign performance against benchmarks, flagging pacing, delivery, and performance issues early.
- Perform systematic discrepancy checks between ad server, DSP, and client systems, helping to identify root causes and support resolution.
3. Remnant management & optimization support
- Work alongside Supply Manager and utilize proper publisher inventory ensuring it is used effectively in line with trading strategies.
- Support mid‑flight optimization by analyzing performance data and providing clear, structured inputs to Traders and Trading Managers to inform decisions.
4. Troubleshooting & quality assurance
- Troubleshoot delivery, pacing, targeting, creative, and tracking issues, collaborating with Traders, Ad Operations, and other teams as needed.
- Generate and validate tracking pixels for campaign measurement, ensuring accurate implementation before launch.
- Ensure all campaign setups (targeting, budgets, flight dates, creatives, pixels) are correct and ready for launch.
5. Collaboration, continuous learning & improvement
- Work cross‑functionally with Traders, Account Managers, Sales, DnA and other internal stakeholders across regions, building strong relationships and navigating differences to find solutions.
- Communicate clearly and effectively with internal teams, adapting your style to drive positive outcomes.
- Bring curiosity and a continuous‑improvement mindset, contributing ideas that improve efficiency, accuracy, and impact in our operational workflows.
- Build exposure to programmatic trading by supporting basic campaign activation tasks, helping with pre‑ and post‑campaign analysis, and progressing through agreed platform learning paths and certifications (e.g. DV360, The Trade Desk, social platforms) as part of your development plan.
YOUR QUALIFICATIONS
- Genuine interest in digital media, advertising and/or programmatic, with a desire to learn trading and campaign operations from the ground up.
- High level of organisation and attention to detail; comfortable managing multiple campaigns, tasks, and stakeholders simultaneously.
- Strong analytical and numerical comfort; able to work confidently with data in spreadsheets and learn new tools and systems quickly.
- Clear, confident written and verbal communication skills, with the ability to summarise issues and performance succinctly for different audiences.
- A proactive, learning‑oriented mindset – you ask questions, seek feedback, use documentation, and take ownership of your tasks.
- Problem‑solving approach that allows you to logically narrow down potential causes when something looks wrong in data, pacing, or setup.
- Strong alignment with MiQ’s core values and culture, and a desire to contribute to a collaborative, high‑performing team.
- A can‑do attitude that brings energy, drive and enthusiasm to your work.
- A dream to grow your career as the company scales, including progression into a Trader role and taking advantage of learning and mobility opportunities at MiQ.
We’ve highlighted some key skills, experience and requirements for this role. But please don’t worry if you don’t meet every single one. Our talent team strives to find the best people. They might see something in your background that’s a fit for this role, or another opportunity at MiQ.
What’s in it for you
MiQ is incredibly proud to foster a welcoming culture. We do everything possible to make sure everyone feels valued for what they bring. With global teams committed to diversity, equity, and inclusion, we’re always moving towards becoming an even better place to work.
Values:
Our values are so much more than statements. They unite MiQers in every corner of the world. They shape the way we work and the decisions we make. And they inspire us to stay true to ourselves and to aim for better. Our values are there to be embraced by everyone, so that we naturally live and breathe them. Just like inclusivity, our values flow through everything we do - no matter how big or small.
- We do what we love - Passion
- We figure it out - Determination
- We anticipate the unexpected - Agility
- We always unite - Unite
- We dare to be unconventional - Courage
Benefits:
Every region and office has specific perks and benefits, but every person joining MiQ can expect:
- A hybrid work environment;
- New hire orientation with job specific onboarding and training;
- Internal and global mobility opportunities;
- Competitive healthcare benefits;
- Bonus and performance incentives;
- Generous annual PTO, paid parental leave, with two additional paid days to acknowledge holidays, cultural events, or inclusion initiatives;
- Employee resource groups designed to connect people across all MiQ regions, drive action and support our communities.
Apply today
Equal Opportunity Employer
E-Verify Employer
Ready to apply?
Apply to MiQ DigitalProgrammatic / Digital Account Manager
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Role: Programmatic / Digital Account Manager
Location: Philippines (Hybrid)
Reporting to: Hub Operations Lead
The opportunity
We’re MiQ, a global programmatic media partner for marketers and agencies. Our people are at the heart of everything we do, so you will be too. No matter the role or the location, we’re all united in the vision to lead the programmatic industry and make it better.
As an Programmatic / Digital Account Manager, you sit within Center of Excellence (CoS) and work cross-functionally with Sales, Trading, DnA, Product, L&D and Marketing across JAPAC footprint. You are accountable for the health and growth of key accounts, keeping clients happy, protecting revenue and unlocking new opportunities.
What you’ll be doing
Your main responsibilities will include:
Ad Operations and Client Servicing
- Own day-to-day servicing for your client portfolio; be the go-to contact for stakeholders across JAPAC.
- Ensure SLAs are met and campaign operations are seamless; surface risks early and partner with relevant teams to fix them.
- Resolve or escalate client issues quickly and calmly, bringing in the right people at the right time.
- Listen actively to clients and internal teams, translating needs into clear actions and opportunities.
- Maintain regular touchpoints (status calls, reviews, QBRs, client entertainment where appropriate) that strengthen relationships and open doors for growth.
- Act as a “trusted advisor”, balancing client priorities with what’s right for MiQ and CoS.
Campaign Operations & Insight Management (85%)
Pre-campaign:
- Manage IOs and keep a clear view of the Sales pipeline (Salesforce CRM)
- QA briefs and pre campaign docs to ensure feasibility, accuracy and alignment to client goals and MiQ best practice.
- Project manage creative asset builds & other campaign setup requirements, coordinating across Trading, Design and external partners.
- Manage creative tag trafficking
Campaign activation:
- Provide clients with timely screengrabs and proof of performance updates.
- Ensure reporting is correctly set up and focused on the KPIs that matter.
- Monitor pacing and performance, working with Trading and DnA to optimise and course correct.
- Troubleshooting campaign issues with the support of AM peers/Trading function
End of campaign:
- Manage and deliver post campaign insights alongside stakeholders from Trading, Sales and DnA teams
- Spot trends and patterns across campaigns that can be fed into future strategy and CoS planning.
Manage re‑booking of BAU activity to ensure continuity of revenue and a smooth client experience.Support booking reconciliation and invoice query resolution
Innovation (15%)
- Protect and grow MiQ’s accounts via upsell/cross-sell
- Consistently suggest novel approaches for all types of challenges; drive a culture of innovation amongst team members
- Proactively seek to pilot, validate, and improve new ideas or methods and is willing to take calculated risks
- Collaborate with sales and trading to drive performance
YOUR QUALIFICATIONS
- Client- facing experience in Digital Media
- Background in Client Services / Account Management / Sales Support / Ad-Ops
- Highly organized and conscientious; able to multitask, prioritize, and stay on top of things in a fast-paced environment
- Excellent communication & relationship-building skills
- Independent, proactive and innovative mindset
- A can-do attitude to provide energy, drive and enthusiasm
- Alignment with MiQ's core values
- Passion for growing your career as the company scales
We’ve highlighted some key skills, experience and requirements for this role. But please don’t worry if you don’t meet every single one. Our talent team strives to find the best people. They might see something in your background that’s a fit for this role, or another opportunity at MiQ.
What’s in it for you
MiQ is incredibly proud to foster a welcoming culture. We do everything possible to make sure everyone feels valued for what they bring. With global teams committed to diversity, equity, and inclusion, we’re always moving towards becoming an even better place to work.
Values:
Our values are so much more than statements. They unite MiQers in every corner of the world. They shape the way we work and the decisions we make. And they inspire us to stay true to ourselves and to aim for better. Our values are there to be embraced by everyone, so that we naturally live and breathe them. Just like inclusivity, our values flow through everything we do - no matter how big or small.
- We do what we love - Passion
- We figure it out - Determination
- We anticipate the unexpected - Agility
- We always unite - Unite
- We dare to be unconventional - Courage
Benefits:
Every region and office has specific perks and benefits, but every person joining MiQ can expect:
- A hybrid work environment;
- New hire orientation with job specific onboarding and training;
- Internal and global mobility opportunities;
- Competitive healthcare benefits;
- Bonus and performance incentives;
- Generous annual PTO, paid parental leave, with two additional paid days to acknowledge holidays, cultural events, or inclusion initiatives;
- Employee resource groups designed to connect people across all MiQ regions, drive action and support our communities.
Apply Today; Equal Opportunity Employer
Ready to apply?
Apply to MiQ DigitalProgrammatic Trader
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Role: Programmatic Trader
Location: Metro Manila
Reporting to: Team Leader or Trading Manager
What you’ll do
We’re MiQ, a global programmatic media partner for marketers and agencies. Our people are at the heart of everything we do, so you will be too. No matter the role or the location, we’re all united in the vision to lead the programmatic industry and make it better.
As a Programmatic Trader, you will be providing a unique link between commercial and analysis functions across the JAPAC region. You will have the opportunity to work closely with individuals from other markets and departments including Sales, Account Management and Data & Analytics; across our regional footprint. It is not easy work, but it is rewarding, and as the region is growing rapidly there is great opportunity to make an impact and grow along with it.
As a Programmatic Trader, your main responsibilities will include:
Campaign Activation
Excellent campaign performance – deliver client success across a diverse portfolio of accounts
End to end campaign ownership and performance monitoring
Use data to enhance buying decisions, resulting in overachievement vs. client- stated KPIs and internal profit objectives
Use insights to build client rapport to up-sell and earn incremental opportunity
Portfolio Management
Deliver on-point margin and retain clients
Apply expertise on new business and/or challenging campaigns to reduce margin
Grow client business via surpassing KPIs, delivering insights and building relationships
Use data, analysis, and trading expertise to deliver campaign ahead of pace and maintain performance
Internal Collaboration
Seamlessly communicate with commercial teams on product/capabilities positioning and growth strategy
Take initiative to support others and deliver teaching / training sessions
Work with MiQ global central departments to aid in any of the following:
Ad operations
Pre-campaign Analysis
Post-campaign insight reporting
Troubleshooting
Communication
Very confident in content creation and delivery for meetings
Attend and participate in meetings - deliver insight pieces and Q&A
Strong emphasis on delivering clients actionable insights via weekly commentary and end-of- campaign reports
Innovation
Regularly use campaigns to test and implement innovative ideas
Maintain and evolve trading/operational processes and best practices
Share results to encourage team-wide adoption of new insights, targeting tactics, optimisation methods and ways of working
What you’ll bring
At least 1 year experience trading programmatic campaigns
Curiosity to solve problems and performance mindset
High level of organisation and conscientiousness
Excellent communication skills
Proactive
Alignment with MiQ's core values/culture
A can-do attitude to provide energy, drive and enthusiasm
A dream to grow your career as the company scales
Experience working in regional hub > local market partnership an advantage
We’ve highlighted some key skills, experience and requirements for this role. But please don’t worry if you don’t meet every single one. Our talent team strives to find the best people. They might see something in your background that’s a fit for this role, or another opportunity at MiQ.
If you have a passion for the role, please still apply.
What’s in it for you
MiQ is incredibly proud to foster a welcoming culture. We do everything possible to make sure everyone feels valued for what they bring. With global teams committed to diversity, equity, and inclusion, we’re always moving towards becoming an even better place to work.
Values:
Our values are so much more than statements. They unite MiQers in every corner of the world. They shape the way we work and the decisions we make. And they inspire us to stay true to ourselves and to aim for better. Our values are there to be embraced by everyone, so that we naturally live and breathe them. Just like inclusivity, our values flow through everything we do - no matter how big or small.
We do what we love - Passion
We figure it out - Determination
We anticipate the unexpected - Agility
We hold each other accountable - Unity
We dare to be unconventional - Courage
Benefits:
Every region and office has specific perks and benefits, but every person joining MiQ can expect:
New hire orientation with job specific onboarding and training
Competitive healthcare benefits
Bonus and performance incentives
Generous annual PTO, paid parental leave, with two additional paid days to acknowledge holidays, cultural events, or inclusion initiatives
A hybrid work environment post onboarding for approved employees
Apply today. Equal Opportunity Employer. E-Verify Employer.
Ready to apply?
Apply to MiQ DigitalAbout WPP Media
WPP is the trusted growth partner for the world’s leading brands. With exceptional talent, trusted data and intelligence, and world-class partnerships – all united by our pioneering agentic marketing platform, WPP Open – we help clients navigate change, capture opportunity, and deliver transformational growth.
WPP Media is WPP's AI-driven media operating unit, bringing together media, data, and partnerships to deliver creative personalisation at scale. Connected through WPP Open and powered by Open Intelligence, clients see exactly where, how, and why their media investment is working.
For more information, visit wppmedia.com.
About WPP Media
WPP is the creative transformation company. We use the power of creativity to build better futures for our people, planet, clients and communities. For more information, visit wpp.com.
WPP Media is WPP’s global media collective. In a world where media is everywhere and in everything, we bring the best platform, people, and partners together to create limitless opportunities for growth. For more information, visit wppmedia.com
At WPP Media, we believe in the power of our culture and our people. It’s what elevates us to deliver exceptional experiences for both our clients and each other. In this role it will be critical to embrace WPP & WPP Media’s shared core values:
- Be Extraordinary by Leading Collectively to Inspire transformational Creativity.
- Create an Open environment by Balancing People and Client Experiences by Cultivating Trust.
- Lead Optimistically by Championing Growth and Development to Mobilize the Enterprise.
GENERAL DESCRIPTION
The role will be responsible for overseeing the work of Creative Planning Executives; and driving the development of content/influencer marketing strategy and concepts as a form of service or product for clients, as well as a tool to support the growth of digital business for GroupM agencies.
RESPONSIBILITIES OF THE ROLE
- Managing a team of Copy and Art-based Creative Planners, which involves:
- Leading brainstorming sessions
- Ensuring creative integrity and quality for all work delivered
- Providing positive and constructive feedback to team members
- Coordinating with Content Planners to ensure proposals are aligned with Client briefs
For Copy-based Creative Planners
- Interpret creative briefs to ideate and develop concepts for KOL activations and other IMC components such as video concepts, OOH, digital placements, and many, many more
- Write original copy and edit content for a range of marketing and communications materials
- Ensuring a high standard of verbal craftsmanship across all media and campaigns
- Collaborate with a team of account managers and creative staff, from concept development to delivery of final product
- Present copy concepts and final deliverables to internal team — and to client representative when requested — and participate occasionally in client pitches
- Revise copy based on internal and client feedback
Life at WPP Media & Benefits
Our passion for shaping the next era of media includes investing in our employees to help them do their best work, and we’re just as committed to employee growth as we are to responsible media investment. WPP Media employees can tap into the global WPP Media & WPP networks to pursue their passions, grow their networks, and learn at the cutting edge of marketing and advertising. We have a variety of employee resource groups and host frequent in-office events showcasing team wins, sharing thought leadership, and celebrating holidays and milestone events. Our benefits include competitive medical, group retirement plans, vision, and dental insurance, significant paid time off, preferential partner discounts, and employee mental health awareness days.
WPP Media is an equal opportunity employer and considers applicants for all positions without discrimination or regard to characteristics. We are committed to fostering a culture of respect in which everyone feels they belong and has the same opportunities to progress in their careers.
Please read our Privacy Notice (https://www.wppmedia.com/pages/privacy-policy) for more information on how we process the information you provide.
While we appreciate all applications received, only those candidates selected for an interview will be contacted.
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Please read our Privacy Notice for more information on how we process the information you provide.
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Quality Specialist - Contact Center, AU/UK Support
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About Eucalyptus
We’re on a mission to make good health last a lifetime. More than 1 billion people live with obesity worldwide, driving preventable chronic conditions. We’re here to build better long-term care.
Euc is the company behind Juniper, one of the world’s largest weight-management programs combining GLP-1 medication with personalised nutrition, movement support, and clinician-led care from prescribers, nurses, health coaches, pharmacists, and dietitians. Our published clinical research shows that our combined clinical and behavioural approach helps patients lose significantly more weight during their treatment with Juniper by four times.
- 130% YoY revenue growth and a 90% reduction in cash burn, with $100M+ raised from investors including BOND, NewView, Blackbird and Airtree.
- Supported over 350k patients living with obesity across our 5 markets
- Received selective NICE endorsement to provide services to the NHS.
- Tailored our offering to thousand of patients in Germany and Japan
About the Role (What You’ll Be Doing)
This role plays a critical part in ensuring our patients receive consistently high‑quality, empathetic support as we scale. You’ll work with key stakeholders and front-line operations to help safeguard care standards, surface insights from frontline interactions, and drive continuous improvement across patient support processes. This role reports to the Senior Operations Manager for Juniper Australia.
- Audit patient support interactions (email, live chat, calls) through a patient‑first and empathetic lens to ensure quality, tone, and adherence to internal standards.
- Produce weekly QA reports for Team Leads, including quality scores, trends, and clear coaching or training recommendations.
- Analyse QA results and support metrics (e.g. ticket quality, error rates, patient satisfaction) to identify patterns and propose actionable improvements.
- Maintain and optimise macros, templates, and workflows to reflect changes in products, policies, or processes, ensuring content remains accurate, compliant, and scalable.
- Partner with Learning and Knowledge Management to design and deliver training, measuring impact through QA outcomes, knowledge checks, and performance improvements.
- Collaborate weekly with Senior Patient Support Specialists and Process Specialists to identify process gaps, implement automation, and improve turnaround times.
- Capture and share patient insights, sentiment, and quality risks with cross‑functional partners to inform operational, product, and care improvements.
About You (Who You Are)
- At least 4-5 years of experience in quality control in a fast-paced customer centric environment
- A strong customer‑centric mindset, with a keen ability to assess tone, empathy, and communication quality.
- Analytical and reporting skills, with experience turning data into clear insights and practical recommendations.
- Strong communication skills, comfortable working with team members at all levels, from frontline specialists to senior stakeholders.
- Experience in quality assurance, process improvement, or customer support operations is a strong advantage.
- Can work in a hybrid set-up (2-3x per week on-site) at our hub in Makati
Why Join Eucalyptus?
Euc is also behind a growing family of digital healthcare clinics (Pilot, Kin, Software, Compound) across men’s health and well-being, fertility, skincare, and preventative health.
Here’s what makes joining Euc unique:
- What’s next - Our goal for the next three years is to support 1 million patients globally to live better for longer. We’re launching into new conditions, demographics, and geographies as we build a truly preventive healthcare ecosystem.
- Build something world-changing - We’re on the path to becoming the world’s largest international digital healthcare company. It will be challenging, fast-paced, and deeply rewarding.
- Make real impact - You will deliver work that directly shapes patient outcomes and scales evidence-based care across markets.
- Accelerate your growth - You will have high ownership, continuous feedback, and dedicated development support.
- Join a motivated team - You will collaborate with talented peers to solve complex clinical and operational problems at scale.
What’s Ahead in the Philippines?
- Grow with us globally - Get mentorship from leaders across Australia, the UK, Germany, and Japan while collaborating with top-tier teams in the Philippines and South Africa.
- Shape your career - Access learning budgets, conferences, certifications, peer shadowing, and a global knowledge-sharing culture.
- Work where wellbeing matters - Enjoy wellness budgets, social clubs, hybrid work arrangement, and initiatives that help you stay balanced and connected.
- Innovate with purpose - Use state-of-the-art tools and contribute to bold, impactful solutions in healthcare.
- Support at every stage - Benefit from comprehensive health coverage (including up to 2 dependents), vacation, sick, and parental leaves, 13th-month pay, statutory benefits, and transport allowance.
At Eucalyptus, we value individuals from all backgrounds, experiences, and perspectives, and we embrace the unique qualities each person brings. When you apply, please let us know of any reasonable adjustments you may need during the interview process.
Ready to apply?
Apply to Careers at Eucalyptus
Global Workforce Management (WFM) Specialist
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About Eucalyptus
We’re on a mission to make good health last a lifetime. More than 1 billion people live with obesity worldwide, driving preventable chronic conditions. We’re here to build better long-term care.
Euc is the company behind Juniper, one of the world’s largest weight-management programs combining GLP-1 medication with personalised nutrition, movement support, and clinician-led care from prescribers, nurses, health coaches, pharmacists, and dietitians. Our published clinical research shows that our combined clinical and behavioural approach helps patients lose significantly more weight during their treatment with Juniper by four times.
- 130% YoY revenue growth and a 90% reduction in cash burn, with $100M+ raised from investors including BOND, NewView, Blackbird and Airtree.
- Supported over 350k patients living with obesity across our 5 markets
- Received selective NICE endorsement to provide services to the NHS.
- Tailored our offering to thousand of patients in Germany and Japan
About the Role
As a Global Workforce Management (WFM) Specialist, you will play a critical role ensuring that all our patient-supporting teams — including clinical support, operational support, coaches and back-office functions — are scheduled, staffed, and forecasted to meet demand and service-level agreements (SLAs) across Australia and the UK. You’ll partner with market managers, Team Leads, and senior operations leaders to design and optimise workforce strategy, coverage, capacity planning, and real-time staffing to support evolving multichannel patient needs.
You’ll report to the Global Patient Operations Manager (Philippines) and work across time zones and teams to ensure real-time support readiness, predictive staffing, and cost-effective execution. This role operates generally on 11:00am – 9:00pm PHT to align with both AU and UK teams - our major markets.
What You’ll Be Doing
- Forecasting & Capacity Planning: Build and refine multi-horizon forecasts that inform staffing needs across our patient-facing teams and clinical/support workflows, accounting for seasonality, channel mix (calls, chats, email), and market growth.
- Scheduling & Rostering: Create and maintain schedules that balance service levels, coverage minimums, productivity, and team wellbeing, while ensuring SLAs are achieved for all markets and functions.
- Real-Time Support Coordination: Monitor intraday volumes and adjust staffing as needed in real time to maintain service levels across channels and geographies; support real-time and multichannel workforce requirements as we scale.
- PTO, Leave, Attendance & Trend Monitoring: Own the PTO planning view and collaborate with Team Leads to ensure minimum coverage; proactively track and escalate absence trends (e.g. sick days) that risk operational performance.
- Overtime (OT) Planning & Reporting: Identify, plan, and manage OT needs end-to-end — from forecasting the requirement to scheduling, monitoring, and evaluating outcomes with insights on costs, coverage impact, and backlog clearance.
- Demand & Capacity Insights: Communicate forecast accuracy, hiring needs, capacity risks, and opportunities to market managers and senior leadership; support workforce strategies that align with operational goals.
- Reporting & Analytics: Build and maintain WFM dashboards showing forecast vs actuals, coverage metrics, utilisation, shrinkage, OT impact, and other KPIs that inform decisions and continuous improvement.
- Operational Partnership: Collaborate with stakeholders (Ops, QA, Training, Process, Product) to ensure workforce strategy supports quality outcomes, training needs, and process enhancements that affect staffing models.
- Cost Management: Partner with the Operations Manager in PH to manage workforce costs and drive efficiency improvements while preserving service quality.
Who We’re Looking For
We’re looking for someone who brings both strategic vision and operational execution excellence to workforce management:
- Experience: At least 4 years of proven experience in workforce management within contact centres or multi-channel operational environments.
- Data-Driven: Comfortable with forecasting models, analytics tools, and workforce planning methodologies; able to turn insights into actions.
- Operationally Savvy: Strong understanding of scheduling, real-time staffing, channel mix, and SLA management in complex, distributed environments.
- Collaborative & Communicative: Can effectively partner with market leads, cross-functional stakeholders, and diverse teams across time zones.
- Proactive & Problem-Solving Mindset: Anticipates risks, identifies trends, and proposes solutions before challenges become issues.
- Adaptable: Thrives in fast-paced, evolving environments with shifting priorities and innovation opportunities.
Why You Should Join Eucalyptus
Grow with us globally – Work across Australia, the UK, and Philippines, shaping high-impact processes and training for patient operations.
Support at every stage – From day one, enjoy comprehensive health coverage (including dependents), vacation, sick, and parental leave, 13th-month pay, and all statutory benefits (SSS, PHIC, Pag-IBIG).
Wellbeing & Balance – Wellness budgets, transport allowance, and initiatives that help keep you energized and connected.
Learning & Career Growth – Access learning budgets, certifications, mentorship, and collaboration across global teams.
Purpose & Impact – Help define how our global patient support teams learn, operate, and improve — with real influence on how healthcare is delivered at scale.
At Eucalyptus, we value individuals from all backgrounds, perspectives, and experiences, and we embrace the unique qualities each person brings. If you need any accommodation during the hiring process, please let us know.
Location
Manila, Philippines (On-site 2-3 days per week)
Working Hours
Generally 11:00am – 9:00pm PHT to support AU & UK collaboration
Ready to apply?
Apply to Careers at Eucalyptus