About Hexnode

Hexnode is a global leader in Unified Endpoint Management (UEM), trusted by over 100 countries and managing millions of devices worldwide. With a rapid pace of innovation, we have established ourselves as a dominant force across Apple, Windows, Android, macOS, Linux, and tvOS. Fuelling the transformation to a seamless ecosystem of connected tools, Hexnode is revolutionizing the enterprise software and cybersecurity landscape.

The Role

We are looking for a strategic and high-energy Global Technical Shift Lead to drive excellence within our Global Product Technical Support (GPTS) team. In this role, you will not just oversee ticket resolution; you will lead the evolution of our support culture by implementing the Technology Acceptance Model (TAM) to ensure long-term product adoption and client success. As a linchpin of our 24/7 global operations, you will manage critical handovers and ensure our response times remain industry leading.

Note: This is a full-time, onsite role. Candidates must be available for rotating shifts to support our 24/7 global operations and international client base.

Responsibilities

• Manage and mentor a shift of Technical Support Engineers, fostering a high-performance environment focused on technical growth and empathy.

• Oversee the Shift Handover process to the incoming Lead, ensuring zero data loss and continuity of service for all high-priority issues.

• Guarantee that all incoming tickets are triaged and dispatched within defined response times to meet and exceed global SLAs.

• Conduct deep-dive analysis of incident patterns to identify root causes and provide strategic suggestions for incident management improvements.

• Partner with Engineering and Product teams to function as the "Voice of the Customer," ensuring technical feedback directly influences the product roadmap.

• Stay at the forefront of UEM trends and provide advanced training sessions for both high-value clients and internal technical stakeholders.

Required Skills & Qualifications

• 10+ years of total technical support experience, with at least 4–5 years in a formal leadership or supervisory role, preferably within a SaaS environment.

• Mandatory, deep-seated expertise in Unified Endpoint Management (UEM) and its ecosystem.

• Advanced Technical Exposure: Direct experience with IDP (Identity Provider) or XDR (Extended Detection and Response) platforms is highly preferred.

• Exceptional people skills with the ability to navigate high-pressure situations and communicate complex technical concepts to non-technical stakeholders.

• An initiative-taking problem-solver with a proven ability to manage complex workflows and team dynamics in a fast-paced, high-growth global setting.

• Bachelor’s degree in computer science, Information Technology, or a relevant technical field.

Hexnode is an Equal Opportunity Employer. We welcome and encourage candidates of all backgrounds, identities, and experiences to apply.

Location

This is a hybrid role. Our office is located at Arthaland Century Pacific Tower, 5th Avenue, BGC. This role requires going to our office at least one day a week.

Role Hours

The expected working hours for this position are from 12:00 AM to 9:00 AM, based on the Philippine Time Zone (PHT).

About Point

✨ Real Impact, Real People: Our mission at Point is to make homeownership more valuable and accessible. Your work directly helps homeowners access their wealth, achieve financial flexibility, and realize life changing goals.

✨ Funding: With over $175M raised from top investors like Andreessen Horowitz, WestCap, Greylock, and Prudential, we’re scaling fast! You have the opportunity to join us at a pivotal stage.

✨ Game-changing Product: We're building a category defining company in home equity. We’ve earned a 4.7 Trustpilot rating and an A+ from the BBB, a testament to the value we provide to our 20,000+ customers.

✨ Great Place to Work: Our employees love working here! We are a Certified Great Place to Work and a Fortune Best Workplaces in the Bay Area.

✨ Hybrid Collaboration, Connected Culture: Based in the Philippines, this hybrid role offers flexibility while fostering strong connection through in-person moments, cross-functional teamwork, and a people-first culture that prioritizes collaboration, belonging, and shared success. 

About the role

Point's Operations Associate Program is a structured, accelerated pathway for high-potential early-career professionals to build a career in fintech operations. Over eight intensive weeks, you'll train across five critical production functions (Valuations Underwriting, Production Underwriting, Processing, Closing, and Funding) before moving into a full-time role aligned to your strengths and where the business needs you most.

The program is established and growing. Associates who come in curious, work hard, and take the training seriously leave with a level of operational fluency that typically takes years to build elsewhere — and the highest performers don't stop there. Mentorship, training support, and team leadership opportunities are real outcomes for people who earn them.

If you're early in your career and want to accelerate it, this is how.

Your responsibilities

• Learn. Go through an eight-week training program built around how real work gets done — not theory. Each week covers a different function, so you understand the full picture before you specialize.
• Practice. Work through simulated files, observe production team members doing live work, and build hands-on skills you'll use from day one in your role.
• Collaborate. Train alongside a cohort of peers starting at the same time. You'll learn from each other as much as from the program itself.
• Transition. At the end of the program, move into a full-time production role based on how you performed, what you're strong at, and where the team needs you.
• Deliver. Show up professionally and consistently, working U.S. Pacific Time hours (12 AM–9 AM Manila). Training is fully in-office. After the program, associates follow the hybrid schedule of their production team.

About you

• Bachelor's degree in Business, Economics, Finance, Analytics, Math/Statistics, or a similarly rigorous field. Other majors are welcome if analytical ability and communication skills are strong.
• 0–3 years of professional experience. Fresh graduates are encouraged to apply; internship or BPO/operations experience is a plus.
• Strong written and verbal communication skills in English; able to synthesize and present information clearly.
• Proficiency in Microsoft Office and/or Google Workspace; comfortable working with data and drawing conclusions from it.
• Demonstrated adaptability and initiative — able to learn quickly, take direction, and operate independently.
• Professionalism under pressure: reliable, organized, and accountable to commitments.
• Commitment to working U.S. Pacific Time hours, including on-site training for the full program duration.
• Growth orientation and long-term career intent. High performers have opportunities to advance into mentorship, training support, and team leadership roles.

Our benefits

• Competitive Pay: Market-leading salary with regular reviews and comprehensive health insurance for you and your dependents.
• Career Advancement: Structured development programs, certifications, promotion tracks, and access to an educational reimbursement program to support your career growth.
• Work-Life Balance: 18 holidays, and hybrid work options in a supportive environment.
• Support for Your Work: Get set up for success with company provided Mac equipment and monitor, and a one-time home office reimbursement to create a productive workspace.

Philippines Data Privacy Statement

Not all heroes wear capes — but plenty of them use toilet paper

Want to challenge yourself at a purpose-led scale up AND make a difference in the world? Come join the revolootion!

Funny name, serious business

We make eco-friendly products and donate 50% of our profits to provide clean water and help build toilets for the billions of people who lack proper access. So far, we’ve contributed over $18 million AUD (roughly $12.5 million USD) to fund sanitation projects around the globe. Basically, we’re really good at doing good.

With hubs in Australia, the Philippines, China, the US, UK and Europe, our amazing team of 200+ work to make the biggest possible impact for people and the planet. Over the next couple of years, we’re hoping to increase our annual donation tenfold to get us closer to our dream of everyone in the world having access to clean water and sanitation services.

A bit about the role

We’re on the lookout for an Inventory Planner to help us keep things running smoothly. Your mission? To ensure our products are always on the shelves (or in our customers' hands) while keeping things efficient and cost-effective. You’ll be in charge of managing inventory, forecasting demand, and improving stock availability—all while working closely with our teams to streamline processes and drive continuous improvement in our supply chain.

This is a role for someone who loves problem-solving and finding smart solutions to keep things moving. You’ll get to make a real impact, balancing the day-to-day operations with long-term strategy to ensure we’re ready for whatever comes next.

If you worked here this past month here are some things you might have been involved in:

• Owning inventory supply planning, ensuring the alignment across our target weeks of stock, supplier allocation, production capacity, and freight allocation policies.
• Diving into demand and supply data to stay one step ahead, adjusting inventory strategies to avoid stockouts and keep customers happy.
• Leading the charge on cross-functional collaboration to optimize the supply chain—working closely with production, logistics, and marketing teams to get products where they need to be, when they need to be there.
• Participating in the evolution of our planning process by shortening our purchasing cycles from monthly to weekly to reduce risk of over and under stocking global warehouses
• Redesigning and finalising parameters for our safety stock model to optimise global inventory holdings
• Implementing an updated inventory policy for all 13 warehouses targeting compliance rates of 90% or higher
• Delivering on the Integrated function of IBP by building weekly inventory and purchasing reports distributed to x-functional partners to help inform key decision making
• Sharing your expertise to refine our systems, reports, and inventory policies, always looking for ways to make things better.
• Contributing to the IBP team culture by championing daily stand-ups and fortnightly sprint planning 

Let’s talk about you

We’re looking for someone who thrives in a fast-moving environment and loves a good challenge. You’ve got a knack for balancing the day-to-day operational needs with long-term goals. Your experience in inventory management will help us improve our supply chain efficiency, and your data-driven approach will help us keep costs down and stock availability high.

You’ve got:

• Solid experience with inventory management, demand planning, and stock management (ideally in a  Major Retail Facing or Direct to Customer setting).
• A love for data—whether that’s in Excel / Google Sheets, NetSuite ERP, or any other platform—and the ability to analyze it to drive decisions.
• Awesome communication skills, making it easy to present your insights so teams across the business can make informed choices. 
• The ability to foresee challenges, work through solutions, and communicate clearly with both internal and external stakeholders.
• A passion for sustainability, and a desire to work for a company that’s making a real difference in the world.
• Adept at problem-solving and project management, with strong organisational skills in time management and prioritisation.
• Proficient in supply chain planning concepts and Sales & Operations Planning (S&OP) processes. 

Ready to level up our inventory game and make a positive impact in the world? Apply now and help us make sure our customers always get the sustainable products they love—while taking care of the planet too.

Why should you work with us?

First off, as a certified B Corp™, we work to make a difference every day while maintaining the highest standards of social and environmental impact. With our most recent score of 125.5 we’re in very good company with other exceptional B Corps around the world.

We also believe that helping to make the world a better place should be rewarded accordingly – that’s why we offer competitive, market informed salaries, meaningful support towards healthcare for our team around the world, generous paid leave, tailored learning and development opportunities, and free toilet paper (yes, you read that right).

Our engagement surveys (thanks Culture Amp!) tell us that our team is really proud (95%) to work for Who Gives A Crap and, well, we couldn’t be more proud of that.

Have you made it this far?

If you’re still reading, we think there’s a strong chance you might be our kind of person. Here’s the thing, though — research suggests that 60% of women and underrepresented folks might have already talked themselves out of applying. Even if you don’t check every box above, we want to encourage you to introduce yourself. We believe a diversity of perspectives and experiences makes a team stronger — and the stronger our team, the closer we are to delivering toilets and clean water for all. 

Applications close: 22 April 2026

Values

Here are our Company Values and we’d love to have individuals who can be a culture add to our team!

What We Offer

• Permanently Remote
• Pay wired directly to your bank account
• $50 Monthly Stipend
• Annual Bonus
• Flexible PTO
• Enjoy company time off during some of the major US and PH Holidays
• Company-issued Device
• Career fast track for performers and internal mobility
• Learn from a team of Stanford, MIT, Google and Harvard alumni

Grow With Us

Workstream is looking for an Operations Manager for Global Data Operations. In this role, you will lead the most critical data-gathering initiative for Workstream’s robotics division. You will partner closely with the Recruiting and People Ops teams to drive high-volume participant acquisition, while taking direct ownership of the ongoing management and data output quality of hundreds of participants helping robots "learn" how to interact with the world. Your goal is to ensure we hit our weekly footage targets while maintaining compliance with data quality standards.

This isn't just a standard operations role; you are building the foundation for the future of robotics. You will manage a truly global operation that bridges the gap between high-volume data collection and high-level AI research.

Day in the Life

Team Management & Leadership

• Lead and mentor a large, distributed team of Video Data Contributors and potentially a small team of Team Leads or Quality Auditors.
• Lab Management: Oversee a physical Workstream Lab, managing office-based team members who utilize complex multi-camera wearable setups to capture high-fidelity data.
• Conduct weekly "Office Hours" and Q&A sessions to troubleshoot contributor issues and provide feedback on recording techniques.
• Monitor contributor engagement and retention, implementing strategies to reduce churn in a month-to-month contract environment.

High-Volume Recruitment & Onboarding

• Technical Guidance: Collaborate with the Recruiting team to provide specific technical criteria for candidates, ensuring they possess the right hardware and high attention to detail.
• Onboarding: Partner with People Ops to facilitate a seamless transition, ensuring contributors are immediately integrated into filming and data protocols.
• Equipment Verification: Coordinate with Recruiting on the verification of equipment (head-straps and camera specs) to ensure every new participant is project-ready.

Data Quality & Feedback Loop

• Quality Assurance: Lead a team of reviewers to audit footage for "usability" (hand/arm movement vs. idle activities).
• Continuous Improvement: Update the "Guidelines Presentation" and training materials based on common failure points in the footage (e.g., poor lighting or incorrect camera angles).
• Technical Troubleshooting: Act as the final escalation point for hardware compatibility issues or Google Drive upload failures.

Financial & Compliance Oversight

• Compensation: Manage the complex tiered compensation structure and bonus payouts.
• Payroll Partnership: Ensure all monthly payments via Deel are accurate and submitted within payout cycles.
• Data Privacy: Ensure strict adherence to compliance guidelines, ensuring no personal information is captured in the uploaded data.

Who You Are

• Management: 6+ years in Operations Management, specifically leading distributed or "gig" workforces.
• Technical Proficiency: You are technically savvy and comfortable managing/troubleshooting multi-camera hardware. You must be able to master and teach the technical nuances of multi-angle recording to ensure data integrity.
• Global Operations: Experience managing teams across the Philippines and the US, including understanding the cultural and logistical differences in both markets.
• Analytical Mindset: Ability to look at "Unusable Footage" data and pinpoint exactly where the training or the recruitment filter is failing.

Preferred Qualifications

• Experience in AI Data Labeling or Computer Vision data collection.
• Experience with hardware logistics (inventorying and shipping head-straps or smartphones).
• A background in BPO Management or Marketplace Operations (e.g., Uber, DoorDash, TaskRabbit).

The Role: 

The Performance Operations team at Rimes are accountable for the monitoring, investigation and remediation of data quality issues in the foundational data. This involves a thorough understanding of the data pipeline, and communication with external Data Partners. 

Members of the team are responsible for diagnosing issues quickly, and subsequently liaising with Data Partners or else fixing/suggesting fixes internally. During this process there is also a responsibility to ensure that clients are kept informed on the progress, and that requests and issues are resolved in a timely manner. 

As an Associate within the team, you would support the Performance Operations team by monitoring and investigating data quality issues, liaising with Data Partners and internal teams, and helping ensure clients are kept informed while requests and issues are resolved in a timely manner. 

Key Responsibilities: 

• Investigate Data Quality issues in a timely manner, looking for root causes, and subsequent remediation steps to take 

• Liaise externally with Data Partners about data quality issues and liaise internally with Data Developers regarding remediation actions. 

• Coordinate with Operations teams to uphold SLA commitments 

• Serve as an escalation point for the Rimes Global Support team on calculation methodology queries 

• Support the maintenance of the operational integrity of Rimes’ data quality 

• Support implementation of sustainable fixes for recurring data issues, collaborating with other stakeholders. 

Who you are: 

• At least 1-2 years' work experience in data operations, data analysis, or financial/market data environments and experience working with data pipelines, data quality checks, or data investigations 
   
• A detail‑driven operator with strong analytical skills, ensuring every action is handled with precision - even under deadline pressure. 

• A proactive and innovative problem‑solver who looks beyond the immediate entitlement request to identify smarter, more scalable ways of ways of working. 

• AI-aware and tool-adaptable. Comfortable using AI-enabled tools to accelerate investigation, while applying sound judgement. 

• Rapid learner in changing environments. Quick to learn new workflows and systems, adapting to tooling changes and making effective use of automation. 

• A collaborative communicator, skilled at building strong relationships with third‑party data partners and internal stakeholders, and capable of managing escalations with maturity and sound judgement. 
  
  
• Amenable to work Night Shift (9:00PM-6:00AM MNL Time) and can do 2x a week onsite work.

The Opportunity

As the Operations Manager and second employee in Manila, you will be a foundational leader building Flexport Philippines from the ground up. You will serve as the regional subject matter expert across Ocean (FCL, LCL, Buyers Consolidation) and Air, driving growth and operational excellence.

This role requires a leader who can "wear many hats"—one who balances strategic scaling with hands-on execution. You will hire and coach a high-performing team, manage critical stakeholder relationships, and instill a culture of performance and innovation to make global trade easier for everyone.

What You'll Do

• Operational Leadership: Hire, mentor, and develop a team responsible for end-to-end shipment handling (Export/Import) across Ocean, Air, and Intermodal.

• Service Excellence: Act as the primary escalation point for clients and stakeholders, ensuring proactive issue resolution and world-class service delivery.

• Process Engineering: Establish scalable infrastructure and standardized procedures to maximize efficiency and maintain high data quality.

• Strategic Growth: Partner with overseas demand teams to identify growth opportunities and recommend supply chain solutions for new clients.

• Commercial Management: Monitor and optimize the cost-to-serve while maintaining high client satisfaction and employee engagement.

• Cross-Functional Collaboration: Align with Customs, Trucking, and Product teams to drive continuous improvement and experiment with new growth initiatives.

• Agile Execution: Deep-dive into any area of the business as needed to support a growing, lean regional team.

What You’ll Need

• 10+ years in freight forwarding or logistics operations, with a proven track record of leading and developing teams.

• Deep knowledge of the Philippines logistics landscape, carrier practices, and multimodal transport (Ocean/Air).

• Bachelor’s degree in Supply Chain, Logistics, or a related field.

• A process-oriented, structured thinker with the courage to challenge the status quo and fix broken processes.

• The ability to pivot between strategic vision and tactical execution.

• Exceptional interpersonal skills with a client-first mindset and a passion for developing industry talent.

• Excitement for building a best-in-class operational structure within a high-growth, dynamic environment.

Job Title: Digital Manager

Role: Freelancer 

Duration: 7 months

Location: Manila, Philippines

About the role:

Are you looking for an opportunity to innovate with brands? Involving the development of strategy, creative concepts, content and campaign implementation? 

This role will be underpinned by passion and ambition, and those with experience in leading digital content and social campaigns within a creative agency will have an advantage. 

We are currently looking to hire a Digital Manager with 2-3 years brand experience to manage digital content for a key account based at the client’s business. You will be joining a fun and dynamic team who are all passionate about their clients and their communication needs. This is a great opportunity for a level headed, strategic thinker, who has a passion for great content and creating impact 

The Digital Manager will be responsible for owning, implementing and iteratively improving the clients content planning and creation– including audience engagement, reach, and growth, tone of voice, original format development, content commissioning, planning, scheduling, and optimisation through to reporting on KPIs. You will provide strategic recommendations and input every step of the way from campaign, proposition and format development, publishing plans, optimisation, measurement, and evaluation. 

The success of the role will rely on your ability to spot opportunities to help our clients achieve their business ambitions. 

What you will be doing: 

• The Digital Manager will act as the liaison between an organization and its audience. They act as the voice, tone, and moderator of the brand through community support, content distribution, and digital engagement (across digital platforms across Website, Facebook, LinkedIn) to build brand presence and trust, both online and in-person. 
• Role will be required to both plan and implement digital advertising formats and budget across social platforms 
• The job requires engaging audiences digital platforms to reach all audiences where they are. Since different digital spaces have unique cultures and best practices, community managers must be the consistent tone and voice of the brand. 
• As a Digital Manager, all your messaging, content, and crisis observation across networks should be prompt, consistent with your brand, and empathetic to create a loyal and delighted community. 
• PR - managing and extending a brand's audience; engaging with the audience across social platforms (both positive and negative) alongside client 
• Voice of consumer analysis 
• Prepare reports + make suggestions 
• Capture trending moments or social media content and format trends on to be leveraged 
• Working closely with the team, you will be representing the voice of the consumer, monitoring conversations, posting content and managing the daily operations of various social challenges. 
• This is about engaging, building and proactively managing a positive social media community. You must bring a creative flair and excellent written skills 

What you need to be great in this role: 

• Social Media Savvy – knows how to build online communities, engage with customers 
• Must be familiar with any Response Management tool like Sprinklr, Social Studio, Social Bakers, and others 
• Should be strong in MS office skills (Excel, PPT, basic lookup, and advanced excel would be an added advantage) 
• Ability to ideate and work with creative team to create content – from reels, photo posts, snaps, landing pages, brand pages, etcRole requires a courteous, positive and high-energy individual with great people skills. We value hard work, and we want to have fun doing it. 
• The successful candidate will have a strong background of working with digital and social agencies, and must excel in producing engaging and creative social media and digital work, across planning, strategy and media. An editorial background and creative skills such as Photoshop would be an advantage. 
• Passion for and inquisitive about AI and new technologies 
• Understanding and knowledge of AI tools is beneficial, but ability to learn and digest benefits and features of AI tools is critical 

Req ID: 17517

#LI-D1 #LI-Hybrid

So, what’s the role all about?
The Senior Cloud Database Engineer will ensure SQL Server database performance and availability in a 24x7 environment.

How will you make an impact?  

• Install, configure, upgrade, monitor, maintain, and manage multiple SQL Server databases.
• Perform database and application tuning.
• Establish and maintain sound backup and recovery policies and procedures.
• Implement and maintain database security
• Create, maintain, and monitor SQL 
• Other duties assigned by the manager

Have you got what it takes?

• Bachelor’s degree in Computer Science, Business Information Systems, or related field or equivalent work experience required.
• 5+ years maintaining SQL Server mission-critical databases 
• 5+ years of TSQL programming 
• 2+ years implementing and maintaining database replication
• 2+ years implementing and maintaining SQL Server Availability Groups
• Ability to work with technical and non-technical people 
• Problem-solving skills are a must
• Ability to meet deadlines

You will have an advantage if you also have:

• SSAS/SSRS/SSIS
• Newer data/streaming platforms: Kafka, MSK, Snowflake, Aurora DB, SNS
• AWS, AWS CLI management
• MS Azure database management
• MCSE/MCDBA/OCP 
• NET technologies 
• PowerShell 
• C#
• Rubrik
• TFS/GitHub

This job description is not intended to be all-inclusive, and employees will also perform other reasonable related business duties as assigned by immediate supervisor and other management as required.

This organization reserves the right to revise or change job duties as the need arises. This job description does not constitute a written or implied contract of employment.​

What’s in it for you?
Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NICE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NICEr!

Enjoy NICE-FLEX! 
At NICE, we work according to the NICE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere.

Requisition ID: 10611
Reporting into: Manager, Network Operations
Role Type: Individual Contributor

The Pipeline Operations first-line team proactively monitors exceptions based on timeliness and data quality in a top-down manner, alongside managing our clients’ ever-changing priorities and corresponding queries. As an associate analyst, you will be responsible for managing day-to-day tasks focused on client service delivery related to Benchmark and Index solutions. You must ensure that your deliverables meet both client SLA requirements and team goals. Additionally, you will work with your team to deliver projects and help enhance workflow and procedures.  

Key Responsibilities  

BAU Management 

• Perform BAU activities with strong familiarity and adherence to existing protocols for Query and Exception Management. 

• Apply standard workflows to independently resolve simple queries. 

• Understand the logic behind product settings and replicate verification steps to identify and resolve failures. 

• Monitor alert timelines and accurately capture delay delivery.  

• Maintain consistent quality in task execution, aligned with internal BAU expectations.  

SLA Management 

• Provide timely updates for SLA‑bound client requests. 

• Ensure all activities meet agreed client turnaround expectations. 

 Project Management  

• Participate in team initiatives and contribute to project ideation aligned with roadmap goals. 

• Collaborate with cross‑functional teams to support project execution and improvements.  

Incident Management 

• Track incidents accurately and maintain clear understanding of incident detection and operational impact. 

• Follow standard procedures to detect issues and raise incident tickets appropriately. 

• Communicate incident details clearly and support root‑cause discussions when required.  

 Stakeholder Management  

• Demonstrate collaboration and confidence when working with team members and responding to internal stakeholders. 

• Follow structured communication guidelines for cross‑team coordination. 

• Provide detailed, context‑rich documentation when raising blockers or requesting support. 

 Change & Process Management 

• Support reviewing and updating internal knowledge documentation. 

• Understand historical fixes and propose potential solutions for exceptions identified. 

• Learn and adopt newly introduced tools, processes, and workflows. 

• Identify inefficiencies in BAU processes and suggest incremental improvements. 

Communication Management 

• Communicate professionally and clearly in client interactions while following internal communication guidelines. 

• Respond to basic client queries independently and escalate complex issues when needed. 

• Collaborate effectively with internal team members. 

Mentorship 

• Receive ongoing mentoring from senior team members. 

• Participate in development activities to build skills toward advanced responsibilities. 

 Skills & Competencies 

Technical Skills 

• Understanding of UI-based platforms, financial data workflows (benchmark and index is plus), and issue resolution processes 

• Familiarity with tools and reference systems (e.g., JIRA, Excel)  

Operational Skills 

• Strong attention to detail when handling exceptions and BAU workflows. 

• Ability to follow structured processes for SLA updates and incident processes. 

Soft Skills 

• Clear written and verbal communication. 

• Effective teamwork and cross‑department coordination. 

• Proactive issue‑identification mindset. 

• Openness to feedback and continuous learning. 

Experience & Qualifications 

• Prior experience in data operations, client support, or financial data workflows preferred (but not required for junior tier). 

• Exposure to incident handling, BAU processes, or SLA‑driven client service a plus. 
  
• Amenable to work 2x a week onsite

About Us 

MoneyHero Limited (NASDAQ: MNY) is a leading tech- and AI-powered personal finance aggregation and comparison platform that provides consumers with actionable insights to discover, compare, and choose the best financial products with confidence — bringing data intelligence and seamless digital access across insurance and banking solutions. The Company operates in Singapore, Hong Kong, Taiwan and the Philippines. MoneyHero had over 300 commercial partner relationships as at 31 December 2025, and had approximately 5.1 million Monthly Unique Users across its platform for the year ended 31 December 2025.

Join our dynamic Commercial team responsible for driving end-to-end business development initiatives, from prospecting new clients to negotiating and structuring commercial deals. Collaborate with passionate cross-functional teams in a diverse, dynamic, and international environment, where you'll play a key role in shaping our organization's growth and client relationships while enjoying continuous career development and problem-solving opportunities.

What We Offer 

You will be entitled to a competitive salary and attractive benefits, including:

• Annual leave, birthday leave, tenure leave, international remote work leave, and more
• Professional trainings, career advancement and internal mobility opportunities
• Competitive benefits including insurance and mental wellness program

About the Job

The Associate, Commercial Operations will play a pivotal role in the company’s continuous development, working closely with the Business Development team in the Philippines. This position will focus on building and managing key relationships with the Philippines’ largest financial institutions, ensuring seamless campaign execution and operational excellence.

The Associate, Commercial Operations will be responsible for:

• Manage day-to-day relationships with the Philippines’ largest and leading financial institutions, acting as the primary point of contact for client queries, escalations, and ongoing engagement.
• Coordinate with internal teams including marketing, Creatory, telesales, customer service, legal, finance, fulfillment, and product team for successful campaign execution.
• Oversee and execute day-to-day business operations tasks with a high level of accuracy.
• Liaise with back-office teams on ad-hoc operational tasks and ensure smooth collaboration.
• Work closely with both internal and external stakeholders to ensure financial product information is up-to-date.
• Prepare, review, and verify critical documentation, including agreements and contracts.
• Develop and implement Standard Operating Procedures (SOPs) for the Business Operations team.
• Collaborate with the wider Commercial and Analytics team in interpreting performance data and campaign metrics to surface actionable insights, Identify process improvement opportunities and recommend solutions for efficiency gains.

In this role, we are looking for someone with:

• Preferably 2 to 3 years of experience in Business and Commercial Operations role
• High attention to detail, critical thinking, and focus.
• Structured approach to cross-functional collaboration, with the ability to prioritize, execute tasks, and streamline processes across teams operating with different objectives.
• Proactive and client-focused personality, with experience in a marketing agency or digital business sector; comfortable managing both external stakeholder expectations and internal execution simultaneously.
• Financial industry knowledge or exposure in the Philippines preferred.
• Comfortable with dynamic environments and driving change through clear communication and structured problem-solving.
• Interpersonal, social, problem-solving, and analytical skills — including the ability to interpret data and translate insights across Business Analytics, Marketing, and Affiliate contexts — with excellent execution capabilities.

#MoneyMax #LI-RR1 #LI-Hybrid

About Us 

MoneyHero Limited (NASDAQ: MNY) is a leading tech- and AI-powered personal finance aggregation and comparison platform that provides consumers with actionable insights to discover, compare, and choose the best financial products with confidence — bringing data intelligence and seamless digital access across insurance and banking solutions. The Company operates in Singapore, Hong Kong, Taiwan and the Philippines. MoneyHero had over 300 commercial partner relationships as at 31 December 2025, and had approximately 5.1 million Monthly Unique Users across its platform for the year ended 31 December 2025.

What We Offer 

You will be entitled to a competitive salary and attractive benefits, including:

• Annual leave, birthday leave, tenure leave, international remote work leave, and more
• Professional trainings, career advancement and internal mobility opportunities
• Competitive benefits including insurance and mental wellness program

About the Job

We are seeking a platform native performance marketing specialist who will be focused on executing profitable paid media campaigns. The specialist will be responsible for the end to end management of our paid media accounts in The Philippines for MoneyMax, primarily across the Google and Meta advertising platforms. 

The Specialist we’re looking for is a practitioner who enjoys the process of account building, restructuring, profitable bid management and granular optimisation. With the expectation being you turn commercial objectives into high performing campaigns. Ensuring the investment made in each channel or campaign is focused on returns and every tactical change is backed by data. 

The Specialist, Paid Marketing will be responsible for:

• Platform Management - Taking full ownership of daily operations within Google Ads, specifically Paid Search Marketing and Meta Ads Manager.
• Account Hygiene: Maintain meticulous account structures, ensure naming conventions, tracking parameters and campaign settings are flawless.
• Implementation: Build and launch campaigns from scratch, including keyword harvesting, audience segmentation is clear and budgets are set up with return in mind.
• Continuous Optimisation: Execute daily adjustments to bidding, budgets and targeting to drive maximum efficiency. 
• Media Planning: Support the Senior Manager in the creation of the monthly media plans, forecasting performance based on historical benchmarks and commercial goals. 
• Budget Management: Manage monthly pacing to ensure spend is utilised effectively without underspend or over-investment.
• Testing: Support Senior Manager in executing rigorous testing programmes to improve campaign performance and add learning to the market. 
• Reporting: Produce clear, data led reports that explain the what and why focusing on technical levers and core numbers. 
• Stay abreast of fintech and media platform trends, proactively communicating with your manager on evolving challenges and opportunities. 

In this role, we are looking for someone with: 

• 3-4+ years of hands-on experience in Google Ads (Search) and Meta Business suite. 
• Working knowledge of GA4 and GTM for conversion tracking. 
• A solid understanding of P&L impact and how marketing spend translates to growth.
• Strong quantitative and effective communication skills.
• Attention to detail across set ups, numbers; everything going out across platforms. 
• Demonstrated experience in cross functional collaboration (E.G. with product, commercial, growth teams). 
• Accountability, curious practitioner, succinct and technical.

#MoneyMax #LI-Hybrid #LI-AK1

People Operations Supervisor

The People Operations Supervisor manages the People Operations Representatives (Tier 1) who provide employee support and handle employee lifecycle transactions. This role ensures a consistent, high-quality employee experience and will be instrumental in identifying opportunities to enhance service delivery.

Additionally, the People Operations Supervisor serves as Tier 2 People Operations support for employees in the APAC Region. This role may partner closely with the Regional People Operations Specialists and reports directly to the People Operations Manager.

Key Responsibilities

Leadership & Employee Experience

• Supervise and guide the People Ops Representatives who manage Tier 1 employee support and lifecycle transactions.
• Maintain service quality through Freshservice ticket management, analysis of employee feedback trends, and knowledge base updates.
• Conduct quarterly reviews of Freshservice tickets and knowledge base content to identify improvement opportunities.
• Collaborate with the People Operations Specialist on workflow and system enhancements.

Regional HR Operations

• Provide Tier 2 case support through Freshservice for employees, responding to and resolving inquiries in a timely and professional manner.
• Partner with HR, Benefits, and Payroll teams to ensure accurate and timely payroll-related data submission.
• Prepare and submit payroll reports for job changes, transfers, and compensation updates to Payroll.
• Maintain APAC employee-facing knowledge content.
• Manage visa and work permit processing and renewals for foreign hires in Philippines.
• Support internal and external audits and ensure data accuracy.
• Conduct periodic audits to ensure policy and regulatory compliance.

General Responsibilities

• Identify process efficiencies and contribute to documentation updates.
• Prepare quarterly business review reports for leadership.
• Serve as backup support for Philippines benefits administration, covering employee inquiries, required filings, enrollments and updates, vendor reporting, and full leave management through return-to-work.
• Assist People Ops Representatives with UKG lifecycle transactions, including hires, terminations, promotions, and job changes as needed.

Qualifications

• 3–5 years of HR Operations experience, with strong knowledge of Philippines labor laws.
• Minimum 1 year of people management or leadership experience.
• Experience with HRIS systems (UKG preferred) and case management tools (Freshservice).
• Strong organizational, compliance, and communication skills.
• Ability to balance operational detail with high-quality service delivery.

Company Benefits

• Company stocks
• Annual merit increase based on performance
• 15% night shift differential pay
• Paid Leave with Cash Conversion
• HMO with free dependents
• Retirement Plan
• Life Insurance
• While on work from home setup: Internet and meal allowance are provided
• Employee Assistance Program for mental and social well-being
• Government-mandated Benefits (SSS, PhilHealth, PagIBIG, 13^th month pay, Solo parent leave, Special leave for women)

Not all heroes wear capes — but plenty of them use toilet paper

Want to challenge yourself at a purpose-led scale up AND make a difference in the world? Come join the revolootion!

Funny name, serious business

We are a leading eco-friendly household essentials business and we donate 50% of our profits to help everyone gain access to clean water and a toilet. As of June 2024, we’ve contributed over $18 million AUD to this mission. Basically, we’re really good at making it easy to do good.

We operate scaling businesses in the UK, US, Australia and Canada. Our amazing team is based in Australia, the UK, the Philippines, China, and the US. Our 250+ people aim to make the biggest possible impact for people and the planet. Over the next 5-10 years, we’re hoping to increase our annual donation tenfold to get us closer to our dream of everyone in the world having access to clean water and sanitation services.

A bit about the role

As our Resource Controller, you are the strategic partner who shapes how our teams work together. You’ll be responsible for creating the collaborative frameworks that provide vital transparency across our creative world and partner teams through expert resource and budget planning. Your mission is to ensure our resources are perfectly tuned to deliver world-class work without the friction. You’ll proactively own and evolve the operational workflows that keep our Marketing Operations and Creative teams humming.

At the start of your journey, you would be:

• Immersing yourself in the flow: You’ll spend some time diving deep into how the Marketing Operations and Creative teams work together, specifically the creative intake process, the project and resourcing dashboards, and the budget.
• Uncovering tension points and critical needs: As you begin owning these critical workflows, you’ll start uncovering and documenting the cracks, the friction points, and the process breakdowns.
• Designing for the future: You’ll begin partnering with the rest of Marketing Operations and Creative leaders to start defining business requirements which you can then translate into system recommendations - think tools and processes

As you move into the future state, you’ll lead the charge in building and evolving:

• A Robust Resource Model: You would have designed a resource model that integrates the intake process with resource allocation and budget tracking and enables rolling 6 months visibility based on accurate project benchmarking so we can stay one step ahead!
• A Centralized Dashboard: You’ll have built a dashboard that tracks creative capacity and project spend, providing senior leaders with the real-time visibility they’ve been craving.
• Seamless and Accurate Intake Benchmarking: You’ll have owned and refined the project intake process so that our project benchmarks are relevant and as accurate as can be 
• Financial Synergy: You’ll have established a sustainable budget review cycle with Finance, ensuring every roadmap shift is captured in our forecasts.
• High-Impact Prioritization: You’ll have implemented a ranking system for staffing needs based on strategic importance, ensuring our most impactful work never misses a beat.

Let’s talk about you

You’re a master of flow and a proven change agent

You have a knack for analyzing complex data from Finance, Marketing, and Creative teams to create bulletproof forecasts. More importantly, you’re someone who has successfully led the redesign of resource and budget planning frameworks, ensuring the new way of working is both more efficient and easy for the team to adopt. You don't just spot gaps; you proactively build the comprehensive solutions to fix them. You’re comfortable managing resource planning for teams of 20+ and thrive on the challenge of transforming messy processes into streamlined, sustainable ways of working.

You’re a relationship builder and a process champion

You know how to hold teams accountable while maintaining strong partnerships across the business. Whether you’re collaborating with Legal and P&C to update approval processes or working with Creative leads on project sizing, you communicate with clarity and purpose. You’re also more than comfortable leading with technology and process in mind to build and drive efficiency uplifts. 

You give a crap

Do you want your work to make the world a better place? Do you want to work with other people who feel the same way? What a coincidence — us too!

Why should you work with us?

First off, as a certified B Corp™, we work to make a difference every day while maintaining the highest standards of social and environmental impact. With our most recent score of 125.5 we’re in very good company with other exceptional B Corps around the world.

We also believe that helping to make the world a better place should be rewarded accordingly – that’s why we offer competitive, market informed salaries, meaningful support towards healthcare for our team around the world, generous paid leave, tailored learning and development opportunities, and free toilet paper (yes, you read that right).

Our engagement surveys (thanks Culture Amp!) tell us that our team is really proud (95%) to work for Who Gives A Crap and, well, we couldn’t be more proud of that.

Have you made it this far?

If you’re still reading, we think there’s a strong chance you might be our kind of person. Here’s the thing, though — research suggests that 60% of women and underrepresented folks might have already talked themselves out of applying. Even if you don’t check every box above, we want to encourage you to introduce yourself. We believe a diversity of perspectives and experiences makes a team stronger — and the stronger our team, the closer we are to delivering toilets and clean water for all. 

Job Description

At HelloConnect, you will be part of a dynamic team in Manila, Philippines that embraces innovation and leverages advanced technology to create exceptional experiences. Our culture is built on collaboration, continuous learning and a commitment to excellence. You’ll have the opportunity to work on impactful projects, develop your skills and grow within a supportive environment that values diverse perspectives and experiences.

In this role as Labor & Employment Counsel, you will take on a key responsibility in serving as the company’s in-house legal expert on Philippine labor and employment law and data privacy, ensuring full compliance with DOLE regulations and the Data Privacy Act of 2012. You will provide strategic advice to mitigate legal risks, contributing to our ongoing efforts to drive business success and enhance customer satisfaction.

We’re looking for passionate individuals who can bring their unique skills and ideas to the table. Even if you don't meet every requirement but believe you’d excel in this role, we’d love to hear from you!

What you’ll do

• Provide expert advice on all aspects of Philippine labor and employment law, ensuring compliance with the Labor Code, DOLE regulations, and related government issuances.
• Draft, review, and update employment contracts, company policies, and employee handbooks.
• Support the development and execution of strategies by advising HR and management on employee relations issues, disciplinary actions, terminations, and grievance handling.
• Contribute valuable insights by interpreting new laws, issuances, and jurisprudence affecting BPO employment practices and updating management accordingly.
• Manage and prioritize workloads by representing the company in labor-related proceedings before DOLE, NLRC, or other agencies.
• Build strong relationships across departments by conducting training for HR, Operations, and Management teams on relevant labor regulations and compliance requirements.
• Support leadership in strategic decision-making by providing legal support during workforce restructuring, retrenchment, redundancy, or outsourcing transitions.
• Act as the Compliance Officer and Data Protection Officer and liaise with government agencies (DOLE, NLRC, SSS, PhilHealth, Pag-IBIG) on compliance matters.

What you’ll bring

• Bachelor of Laws (LLB or JD) from a recognized university and Member in good standing of the Philippine Bar.
• Minimum of years’ experience in labor and employment law, preferably with exposure to the BPO or service industry.
• Strong organizational skills with the ability to manage multiple priorities, including handling DOLE audits, employee disputes, and policy development.
• Excellent communication and collaboration skills to work effectively with diverse teams across regions and articulate legal advice clearly in English and Filipino.
• Detail orientation with a deep understanding of Philippine labor legislation, jurisprudence, and compliance standards.
• Problem-solving mindset with the ability to balance legal compliance with operational practicality.
• A team-oriented approach, with the ability to manage sensitive matters with confidentiality and discretion.
• Proficiency in using business systems, tools, and technology to deliver services effectively.

What we offer

• Competitive Compensation: Beyond the standard package, we offer perks like Long Service Benefits (anniversary bonus) to recognize and celebrate your dedication. We offer competitive compensation and benefits.
• Wellness & Perks: We prioritize your well-being by offering mental health support, HMO medical coverage, generous leave benefits plus life insurance for both you and your family's peace of mind.
• Growth Opportunities: Invest in your personal development with an annual learning & development budget, plus access to the Learning platform. You'll have the opportunity to influence company-wide labor strategy and compliance standards.
• Dynamic Environment: Join a rapidly growing global Business Process Outsourcing company, where you'll collaborate with a diverse community spanning across multiple continents and cultures. We offer a dynamic, people-first culture built on fairness, growth, and transparency.
• Work-Life Balance: Enjoy a healthy balance between your professional and personal life, with a supportive environment that prioritizes your well-being and personal time.

Location: BGC (7th Floor, Inoza Tower, 40th Street, BGC, Taguig City)

Are you up for the challenge?

The first step to your new role starts here. Send in your application, along with your salary expectations and preferred start date. Our dedicated team will thoroughly review your details. We are excited to connect with you soon!

#helloconnect

#LI-Hybrid

#hcgreenhouse

What is the role 

The Project Coordinator supports project delivery by coordinating tasks, managing schedules, tracking progress, and communicating with stakeholders to ensure projects are delivered on time, within scope, and within budget, aligned with PMO standards across US-based operations.

The following include but may not be limited to the responsibilities of the Project Coordinator:

• Schedule, prioritize, and coordinate work orders with vendors, onsite teams, and stakeholders
• Allocate resources, resolve scheduling issues, and ensure work order readiness
• Track, complete, document, and submit work orders for billing
• Monitor performance against timelines, quality standards, SLAs, and KPIs
• Communicate status updates and confirm completion with stakeholders
• Ensure compliance with operational procedures and quality standards
• Provide guidance to teams and perform other related duties as needed

Work Set-up / Work Schedule

• Remote
• 9:00 AM - 5:00 PM CST (unless project requires different hours)

Who we are looking for 

Successful candidate must possess:  

• At least 1 year of project coordination or operations support experience
• Familiarity with project management methodologies and tools
• Proficient in MS Office; strong documentation and workflow coordination skills
• Strong organizational, time management, analytical, and problem‑solving skills
• Excellent English communication skills (phone and email)
• Detail‑oriented, quick learner, and able to manage multiple priorities
• Flexible to work in US‑based hours and adapt to changing project needs
• Team‑oriented with ability to support and guide others

What we offer

• Day 1 HMO + 1 free dependent 
• Health and Wellness Reimbursement Benefits
• Sunlife Group Insurance
• Company Salary Loans
• Government contributions
• Assistance with government loan payments
• 13th month pay
• Night differential pay
• Holiday pay (for hours worked on holidays)
• Mandated Leaves
• Work equipment provided

Role: Senior Account Director 

Location:  Manila, Philippines

About the role: 

This role requires 10-12 years of experience in leading retail, digital content and social campaigns within a creative agency & a proven track record of driving multiple complex projects forward will have an advantage. This role will be underpinned by passion and ambition, and those with experience in leading digital content and social campaigns within a creative agency will have an advantage.  

You should: Have meticulous attention to detail, understand the importance of the profitability of your projects for the agency & have proven yourself with successful track record of day-to-day management of an account.  

We are looking for a level headed, strategic thinker, who has gravitas with a client. The success of the role will rely on your ability to spot opportunities to help clients achieve their business ambitions. Most important, this role requires a courteous, positive and high-energy individual with great people skills. We value hard work, and we want you to have fun doing it.    

Client services: 

• Ensuring that the client experience is as positive as possible. Encouraging a positive, proactive solution first attitude, with clear communication in person, supported by documentation in email.  
• Where clients experience a negative service or we does not come across in the best light, escalate this to the Account Director to ensure that it does not happen again.  
• Responsible for Brand guardianship on their projects within the team.  
• Looks to constructively challenge the client, and will proactively work with project teams to present any added-value solutions.  
• Negotiate to create win-win compromises with your client on behalf of your team members, where needed.  
• Keeps up to date with industry news, agency case studies and innovations that the clients can learn from.  

 Processes:  

• Ensures that internal processes are followed.  
• Accountable for training team members on internal processes  
• Escalation point if client or internal SLA's and processes are not adhered to, or where there are process gaps. Ensures that these are captured along with a suggestion for improvement, and work with the BD, Head of Operations or relevant department lead to rectify this.   
• Cascades any changes in process and company or studio updates to the team and ensures that they are followed.  
• Work with the key stakeholders to educate clients on new ways of working.  
• Triages projects using the tier system with the CSM, and Lead Creator/Creative Director.  
• Allocates Account Management resource.  
• Accountable for the timely delivery of projects, and the escalation point for project leads where this might not be the case.   
• Identifying significant upcoming workloads that may impact the entire agency or drastically change team requirements. Escalating these concerns to the Client Services Director and/or Head of Operations to facilitate appropriate preparation.  

Project delivery:  

• Will lead on projects that are tier 2 & 3, new business opportunities or new types of work.   
• Monitors project run rate and client satisfaction through catch ups with job owners and the weekly account/project management WIP.   
• Escalates any projects that are at risk of an unsuccessful delivery to the Business Director.  
• Works with job owners, when required, to ensure that projects are running smoothly, ensuring that we understand the client's ambitions and that the client understands the requirements of the agency to meet them.  

New business development and pipeline activity:  

• Identifies new business opportunities through relationships, always looking to up-sell our capabilities, and works with the Creative Services Director to establish a plan to pursue the business.  

Team development and inspiration: 

• Actively participate in the sharing of knowledge and the facilitation of learning within the Studio.  
• Encourage a great team environment whilst keeping client centricity at the core of the team culture and values.  
• Influence and inspire your internal team to deliver projects to a high standard including QC.  
• Manage and supervise direct and indirect reports, harnessing their development and performance in a manner that ensures maximum efficiency.  
• Monitor teams performance against their KPI's and support their development to hit their KPI's.  
• Manage, oversee and coordinate the sharing of knowledge and the facilitation of learning within the studio. Improving business practices, processes, aid and promote the development of creative ideas and introduce new internal developments/services.  

What you need to be great in this role: 

• Excellent client engagement skills with the ability to proactively organise and influence clients and build strong and effective working relationships.  
• The ability to manage and filter workflow as well as organise and prioritise workloads to maximise productivity.  
• Knowledge of account management and invoicing.  
• Highly creative with the ability to generate ideas and practically contribute to studio output.  
• Proficient in Microsoft Office and other related software.  
• Understanding of how to integrate with a client-side team whilst maintaining a top tier agency service.  
• Passion for and inquisitive about AI and new technologies 
• Understanding and knowledge of AI tools is beneficial, but ability to learn and digest benefits and features of AI tools is critical 

Req ID: 17404

#LI-DB1 #LI-Onsite

About the Role (What you’ll be doing)

As a Senior People Partner, you’ll be a strategic advisor, trusted challenger, and operational leader - enabling high-performing teams to thrive. You’ll work directly with business leaders to shape culture, grow capability, and drive people decisions that are commercially sound, context-aware, and grounded in care.

You'll partner across two core areas:

Strategic Partnership:

• Coach for Impact: Partner with leaders to understand their goals, challenge assumptions, and influence stronger, more deliberate decisions. Support them to lead with clarity, confidence, and consistency.
• Build Leadership Capability: Equip leaders to have the right conversations, especially when expectations aren’t being met. Drive accountability and shape approaches to performance, reward, and recognition that are fair, consistent, and aligned to business goals.
• Resolve Complex Issues: Provide expert, context-aware guidance on nuanced people matters, including underperformance, complaints, employee disputes, and visa requirements, across multiple markets.
• Strengthen Employee Relations: Manage and balance employee concerns with a fair, consistent, and compliant approach anchored in Philippine labor laws. Provide clear, actionable recommendations to managers, ensuring decisions protect both the employee experience and the business.
• Think Two Steps Ahead: Anticipate business shifts, identify risks and opportunities early, and shape workforce strategy and planning accordingly.

People Operations and Enablement:

• Use Data to Influence: Bring clarity through metrics. Use insights to support planning, performance management, compensation, and engagement.
• Improve What We Own: Continuously iterate on our People Systems, and Processes — making them clearer, leaner, and more scalable.
• Deliver at Scale: Own or support the delivery of key people programs, including performance and remuneration cycles, engagement initiatives, audits, and other critical touchpoints - ensuring they land with consistency and impact.

About you (Who you are)

Skills & experience

• 5+ years in a strategic HR Manager or People Business Partner role within a high-performance environment (e.g. tech, high-growth startup, or consulting)
• Strong understanding of PH employment law and HR compliance (bonus points for familiarity with international employment frameworks)
• Experience managing direct reports and supporting people leaders across functions
• Proficient in tracking and interpreting people metrics to inform decisions and improve outcomes
• Excellent project management skills with a proven ability to lead initiatives across the employee lifecycle, including performance reviews, remuneration cycles, and audits

How You Work:

• Commercially minded and strategic, you balance business priorities with empathy and sound judgement
• Highly collaborative and adaptable, with the ability to thrive in fast-paced, ambiguous environments
• Strong sense of ownership—able to manage multiple priorities and deliver reliably
• Detail-oriented and organised, with a bias for execution and continuous improvement

Why join Eucalyptus?

Euc is also behind a growing family of digital healthcare clinics (Pilot, Kin, Software, Compound) across men’s health and well-being, fertility, skincare, and preventative health.

Here’s what makes joining Euc unique:

• What’s next - Our goal for the next three years is to support 1 million patients globally to live better for longer. We’re launching into new conditions, demographics, and geographies as we build a truly preventive healthcare ecosystem.
• Build something world-changing - We’re on the path to becoming the world’s largest international digital healthcare company. It will be challenging, fast-paced, and deeply rewarding.
• Make real impact - You will deliver work that directly shapes patient outcomes and scales evidence-based care across markets.
• Accelerate your growth - You will have high ownership, continuous feedback, and dedicated development support.
• Join a motivated team - You will collaborate with talented peers to solve complex clinical and operational problems at scale.

What’s ahead in the Philippines?

• Grow with us globally - Get mentorship from leaders across Australia, the UK, Germany, and Japan while collaborating with top-tier teams in the Philippines and South Africa.
• Shape your career - Access learning budgets, conferences, certifications, peer shadowing, and a global knowledge-sharing culture.
• Work where wellbeing matters - Enjoy wellness budgets, social clubs, hybrid work arrangements, and initiatives that help you stay balanced and connected.
• Innovate with purpose - Use state-of-the-art tools and contribute to bold, impactful solutions in healthcare.
• Support at every stage - Benefit from comprehensive health coverage (including up to 2 dependents), vacation, sick, and parental leaves, 13th-month pay, statutory benefits, and transport allowance.

At Eucalyptus, we value individuals from all backgrounds, experiences, and perspectives, and we embrace the unique qualities each person brings. When you apply, please let us know of any reasonable adjustments you may need during the interview process.

In this role, you will be the primary HR Generalist for Smartly’s Manila employee population, supporting both day-to-day people matters and core HR operations across the employee lifecycle. You will play a key role in ensuring employees and managers receive practical, high-quality HR support, while helping local processes run smoothly, accurately, and in line with Philippine labor requirements.

As the main HR point of contact in Manila, you will work closely with employees, managers, and cross-functional partners to deliver a thoughtful and consistent employee experience. You will also partner with a senior HRBP based in Europe, who will provide support on more complex employee matters and broader People priorities.

This is a hands-on role for someone who enjoys combining operational excellence with people partnership, and who is excited to use technology, including AI-enabled tools, to improve efficiency, strengthen processes, and enhance the employee experience.

What You Will Do

• Serve as the primary HR contact for Philippines-based employees and managers, while operating as a core member of the global People team and contributing to shared People priorities across regions
• Provide day-to-day guidance on people-related topics, helping ensure a positive employee experience in the Philippines and alignment with global People practices
• Execute core HR processes across the employee lifecycle, including onboarding, offboarding, benefits administration, employee documentation, and HRIS transactions, in partnership with global stakeholders
• Ensure compliance with Philippine labor laws and statutory requirements, including DOLE, SSS, PhilHealth, Pag-IBIG, and BIR, while aligning local execution with global policies and standards
• Maintain accurate employee data in Workday, conduct regular audits, and support both local and global reporting needs
• Partner with managers on day-to-day HR topics such as policy guidance, employee relations matters, and performance processes, escalating and collaborating cross-functionally as needed
• Support key People programs in the Philippines, including performance reviews, calibration discussions, engagement initiatives, manager training, and performance management processes, while also contributing to global program delivery
• Collaborate closely with global People teams, including Talent Acquisition, Payroll, Legal, and IT, to ensure aligned, consistent, and scalable ways of working across markets
• Partner with a senior HRBP on more complex employee matters
• Identify opportunities to improve, automate, and scale HR processes, including through the use of AI-enabled tools and workflows
• Use data, reporting, and technology to improve HR operations and enhance the employee experience

What We Are Looking For

• Bachelor’s degree in Human Resources, Business Administration, or a related field
• Must have at least 3+ years of HR experience, with a solid foundation in HR operations and employee-facing HR support
• Good knowledge of Philippine labor laws and statutory requirements
• Must be amenable to work on a mid-shift (2pm to 11pm)
• Experience using Workday or similar platforms and working with HR data and reporting
• Experience supporting managers and employees on day-to-day HR topics, including policy interpretation, employee relations, and performance-related processes
• Interest in using technology and AI-enabled tools to improve workflows, solve problems, and scale HR support effectively
• Strong judgment and professionalism when handling sensitive employee matters
• Excellent communication and collaboration skills, with the ability to work effectively across teams, functions, and locations
• Attention to detail and ability to manage multiple priorities effectively
• A proactive, hands-on approach to solving problems and improving processes
• Comfort working independently in a local role while partnering closely with a broader global People team

What We Offer You

At Smartly, we offer a place where you can advance your career. Here, you'll find:

An Inclusive Global Culture: Join a team of over 750 Smartlies, representing more than 60 nationalities across 24 locations in 13 countries. We cultivate a culture built on trust, transparency, and open feedback, where diverse perspectives are valued and encouraged.

Global Impact: Contribute to a company making a global impact, directly influencing our customers' success and business growth.

Focus on Wellbeing: We prioritize your health with healthcare packages, mental health services, and a commitment to work-life balance through paid holidays and family leave.

Flexible Hybrid Workplace: Experience a hybrid work model, balancing office collaboration with remote work, and the option to work abroad for up to 30 days annually.

Smartly is committed to being a great place for growth-minded individuals to thrive. Explore more in our Culture Handbook!

Apply Now and Build Your Future with Smartly!

Curious what it’s like to work at Smartly? Visit our Careers page to see how we grow, collaborate, and make impact together

The Digital Producer is a key member of the Production team, responsible for driving the successful delivery of projects across the Code and Theory portfolio. This role focuses on managing large, complex development initiatives, working closely with cross-functional teams of strategists, designers, and developers to ensure project success.

WHAT YOU'LL DO

• Spearhead the delivery of large and intricate development projects while closely collaborating with cross-functional teams of strategists, designers, and developers
• Assess the complexity of wireframes or designs and strategize around the development team's workflow by breaking down tasks, establishing timelines, and managing project backlogs
• Attain a comprehensive understanding of the product's technical specifications, covering frontend architecture, CMS implementation, and integrations for various functionalities such as site search, advertising, APIs, personalization tools, localization, internationalization, and analytics
• Implement agile principles and methodologies, including Scrum and Kanban, to ensure the smooth delivery of projects
• Lead Agile ceremonies such as Sprint Planning, Sprint Grooming, and Sprint Demos in collaboration with the Client Engagement/Production lead and Technical Director
• Proficiently utilize JIRA to create and manage issues, tasks, and user stories based on approved designs and annotations
• Create issues (stories, tasks, and bugs) for the team, aligning with approved designs and annotations
• Translate approved product roadmaps and technical architectures into actionable stories for product development
• Maintain the backlog of JIRA issues, ensuring alignment with project objectives and goals through prioritization
• Conduct ticket estimation exercises to facilitate precise project planning and resource allocation
• Lead agile ceremonies such as sprint planning, grooming, and demos in close collaboration with production and technical directors
• Maintain and update project status documents and reports for both internal and client-facing purposes
• Proactively identify risks and issues, and collaborate with the project team to devise effective mitigation strategies
• Foster close collaboration with counterpart producers and technical directors to ensure alignment of project goals, effective communication, and timely issue resolution
• Drive process improvement initiatives to enhance efficiency, productivity, and quality throughout the project lifecycle
  
  

WHAT YOU'LL NEED

• Expertise in software engineering practices and best practices for the entire software development lifecycle and operations
• Experience with Agile principles & values, and frameworks, including Scrum and Kanban
• Experience with Atlassian’s suite of products, including Jira and Confluence
• Experience working with commonly used CMS platforms such as Contentful, Drupal, WordPress, and Adobe Experience Manager (AEM), Adobe Workfront, Yext
• Past participation in the successful delivery and deployment of enterprise-level engineering projects (both principal engineering and maintenance)

NICE TO HAVE

• Prior agency/services experience
• Experience with Github
• Certifications such as ScrumAlliance - Certified ScrumMaster (CSM), Certified Scrum Product Owner (CSPO), PMI Agile Certified Practitioner (PMI-ACP)

ABOUT US

Born in 2001, Code and Theory is a digital-first creative agency that sits at the center of creativity and technology. We pride ourselves on not only solving consumer and business problems, but also helping to establish new capabilities for our clients. With a global client roster of Fortune 100s and start-ups alike, we crave the hardest problems to solve. With a remote-first approach to our people, we have teams distributed across North America, South America, Europe, and Asia. The Code and Theory global network of agencies is growing and includes Kettle, Instrument, Left Field Labs, Create Group, Current, and TrueLogic.

Striving never to be pigeonholed, we work across every major category: from tech to CPG, financial services to travel & hospitality, government and education to media and publishing. We value the collaboration with our client partners, including but not limited to Adidas, Amazon, Con Edison, Diageo, EY, J.P. Morgan Chase, Lenovo, Marriott, Mars, Microsoft, Thomson Reuters, and TikTok.

The Code and Theory network is comprised of nearly 2,000 people with 50% engineers and 50% creative talent. We’re always on the lookout for smart, driven, and forward-thinking people to join our team.

Our Client Finance Group ensures accurate, timely, and efficient client billing and financial operations that support both our clients and internal teams. As a Client Finance Coordinator, you will play a key role in overseeing client billing processes, tracking project expenses, and partnering with producers and finance leadership to uphold financial accuracy across campaigns and projects. From coordinating billing activities and reviewing vendor invoices to maintaining detailed financial records, you will help drive transparency, accountability, and seamless financial management across all client-facing initiatives.

WHAT YOU'LL DO

• Track client contracts and complete client billing in a timely manner
• Confirm billing requirements and approve invoices for delivery
• Review billing schedule and project status with the director of finance and financial operations manager
• Track project T&E expenses and bill back to clients. Report to producers on status of overall spend vs budget
• Collaborate with producers (project managers) and manage large production OOP budgets for campaigns and other projects
• Review vendor invoices with producers and submit to AP for payment processing
• Support producers by providing status reports of client billing, payment and other financial snapshot
• Use an internal production management tool, Grail for project status
• Manage all financial information by job in accounting system, Maconomy
  

WHAT YOU'LL NEED

• Ability to self-motivate
• Ability to work well within a team
• Strong communication skills, both oral and written
• An eye for organization of large amounts of data and details
• Ability to multi-task and manage multiple projects simultaneously
• Natural curiosity and a flexible attitude in a shifting environment
• Advanced Excel capabilities, proficiency in MS Word, PowerPoint, Google Docs, Keynote. Mac environment

ABOUT US

Born in 2001, Code and Theory is a digital-first creative agency that sits at the center of creativity and technology. We pride ourselves on not only solving consumer and business problems, but also helping to establish new capabilities for our clients. With a global client roster of Fortune 100s and start-ups alike, we crave the hardest problems to solve. We have teams distributed across North America, South America, Europe, and Asia. The Code and Theory global network of agencies is growing and includes Kettle, Instrument, Left Field Labs, Create Group, Current, and TrueLogic.

Striving never to be pigeonholed, we work across every major category: from tech to CPG, financial services to travel & hospitality, government and education to media and publishing. We value the collaboration with our client partners, including but not limited to Adidas, Amazon, Con Edison, Diageo, EY, J.P. Morgan Chase, Lenovo, Marriott, Mars, Microsoft, Thomson Reuters, and TikTok.

The Code and Theory network is comprised of nearly 2,000 people with 50% engineers and 50% creative talent. We’re always on the lookout for smart, driven, and forward-thinking people to join our team.

About the role (What you'll be doing)

This isn’t your ordinary customer support role. You won't just be executing processes or answering tickets; you'll be at the forefront of resolving patient issues and delivering high-quality care.

As a Customer Support Specialist, you’ll be an essential part of our mission to provide outstanding support to our patients, through multiple channels -- either e-mail, chat, and inbound or outbound calls.

Your core responsibilities:

• Patient-Centric Problem Solving: You'll take ownership of patient issues, ensuring they are resolved swiftly and effectively. Your focus is on delivering the highest standard of care and support with the highest empathy, making a real difference in the lives of our patients.
• Collaborative Partnerships: Work closely with our doctors, pharmacies, and delivery partners to coordinate and deliver the best possible outcomes for our patients, ensuring seamless communication and collaboration across teams.
• Exceeding Service Targets: Consistently meet and exceed key performance metrics, including Customer Satisfaction (CSAT), tickets solved, Average Handling Time (AHT), and other service-related goals.
• Process Improvement & Innovation: Identify opportunities to enhance our services through optimized processes and automation. You’ll not only spot inefficiencies but also take the initiative to design and implement solutions that improve our support operations.
• Trend Identification & Escalation: Monitor and escalate recurring issues or patterns in patient tickets to your colleagues and team leaders. Your attention to detail will be crucial in preventing future problems and enhancing our service quality.

About you (Who you are):

• You have 2+ years of experience in Telehealth or healthcare support, customer service, tech support or other problem solving roles (e.g. virtual assistance, travel and hospitality, financial services, e-commerce support, real estate, logistics)
• You love solving problems and driving outcomes for patients and customers
• You have strong attention to detail
• You have strong English written and verbal communication skills, and the ability to use a range of tones of voice to interact with customers
• You have strong computer skills, or experience with customer service software (prior experience with Mac and Google Suite is a must)
• You are fantastic at anticipating next steps and taking proactive action
• You have an interest in healthcare and wellness, or experience in the healthcare space or allied services

Why join Eucalyptus?

Euc is also behind a growing family of digital healthcare clinics (Pilot, Kin, Software, Compound) across men’s health and well-being, fertility, skincare, and preventative health.

Here’s what makes joining Euc unique:

• What’s next - Our goal for the next three years is to support 1 million patients globally to live better for longer. We’re launching into new conditions, demographics, and geographies as we build a truly preventive healthcare ecosystem.
• Build something world-changing - We’re on the path to becoming the world’s largest international digital healthcare company. It will be challenging, fast-paced, and deeply rewarding.
• Make real impact - You will deliver work that directly shapes patient outcomes and scales evidence-based care across markets.
• Accelerate your growth - You will have high ownership, continuous feedback, and dedicated development support.
• Join a motivated team - You will collaborate with talented peers to solve complex clinical and operational problems at scale.

What’s ahead in the Philippines?

• Grow with us globally - Get mentorship from leaders across Australia, the UK, Germany, and Japan while collaborating with top-tier teams in the Philippines and South Africa.
• Shape your career - Access learning budgets, conferences, certifications, peer shadowing, and a global knowledge-sharing culture.
• Work where wellbeing matters - Enjoy wellness budgets, social clubs, hybrid work arrangement, and initiatives that help you stay balanced and connected.
• Innovate with purpose - Use state-of-the-art tools and contribute to bold, impactful solutions in healthcare.
• Support at every stage - Benefit from comprehensive health coverage (including up to 2 dependents), vacation, sick, and parental leaves, 13th-month pay, statutory benefits, and transport allowance.

At Eucalyptus, we value individuals from all backgrounds, experiences, and perspectives, and we embrace the unique qualities each person brings. When you apply, please let us know of any reasonable adjustments you may need during the interview process.

About the role (What you'll be doing)

This isn’t your ordinary customer support role. You won't just be executing processes or answering tickets; you'll be at the forefront of resolving patient issues and delivering high-quality care.

As a Customer Support Specialist, you’ll be an essential part of our mission to provide outstanding support to our patients -- either e-mail, chat, and inbound or outbound calls.

Your core responsibilities:

• Patient-Centric Problem Solving: You'll take ownership of patient issues, ensuring they are resolved swiftly and effectively. Your focus is on delivering the highest standard of care and support, making a real difference in the lives of our patients.
• Collaborative Partnerships: Work closely with our doctors, pharmacies, and delivery partners to coordinate and deliver the best possible outcomes for our patients, ensuring seamless communication and collaboration across teams.
• Exceeding Service Targets: Consistently meet and exceed key performance metrics, including Customer Satisfaction (CSAT), tickets solved, Average Handling Time (AHT), and other service-related goals.
• Process Improvement & Innovation: Identify opportunities to enhance our services through optimized processes and automation. You’ll not only spot inefficiencies but also take the initiative to design and implement solutions that improve our support operations.
• Trend Identification & Escalation: Monitor and escalate recurring issues or patterns in patient tickets to your colleagues and team leaders. Your attention to detail will be crucial in preventing future problems and enhancing our service quality.

About you (Who you are):

• You have 2+ years of experience in Telehealth or healthcare support, customer service, tech support or other problem solving roles (e.g. virtual assistance, travel and hospitality, financial services, e-commerce support, real estate, logistics)
• You love solving problems and driving outcomes for patients and customers
• You have strong attention to detail
• You have strong English written and verbal communication skills, and the ability to use a range of tones of voice to interact with customers
• You have strong computer skills, or experience with customer service software (prior experience with Mac and Google Suite is a must)
• You are fantastic at anticipating next steps and taking proactive action
• You have an interest in healthcare and wellness, or experience in the healthcare space or allied services

Why you should join Euc

• Our teams are incredibly passionate - Our talent bar is high and our work ethic is strong. You’ll get to stretch yourself everyday and work amongst people who care deeply about our patients. You’ll be given autonomy to tackle interesting problems and receive regular feedback from a supportive team
• We’ll have your back when you need us the most - You’ll be able to lean on a range of leave offerings to support you when needed from Day 1, this includes: sick, maternal/paternal, compassionate, and vacation leave. Personal health days leave and budget to encourage you to take care of your well-being. A reliable health insurance provider accredited by major hospitals, clinics, and diagnostic centers nationwide, plus coverage of up to two dependents. Standard employer share for statutory benefits (SSS, PhilHealth, and HDMF), and 13th month pay. Also, transportation allowance to support your expenses when reporting to our Makati office.
• We will invest in your career - You’ll get access to an annual professional development budget and additional leave credits, mentors and buddies to ensure that you have the support you need to level up. You can expect regular performance and pay reviews as your career grows.
• We are all owners - You’ll be given equity to ensure that you are able to benefit in the upside of your contribution in helping Euc grow. Your ideas will be valued regardless of your role, you will have ownership over the projects you work on which will feel both terrifying but extremely fulfilling.
• We move at incredible speed - You’ll work with team mates who build in the open by sharing their work freely, this helps us learn and iterate quickly so we can deliver high. quality outcomes faster than our competitors. You’ll spend a lot of time outside of your comfort zone learning and iterating frequently, we wouldn’t have it any other way.

At Eucalyptus, we value individuals from all backgrounds, experiences, and perspectives, and we embrace the unique qualities each person brings. When you apply, please let us know of any reasonable adjustments you may need during the interview process.

About Rimes 

Rimes provides enterprise data management solutions to the global investment community. Driven by our passion for solving the most complex data problems, we provide our clients with investment intelligence that powers more than US$75 trillion in assets under management annually. The world’s leading institutional investors, asset managers and service providers rely on Rimes to help them make better investment decisions using accurate information and industry-leading technology. 

The Opportunity  

Join our global Client Services team as an Associate Consultant within the EDM Change function, supporting the delivery of onboarding and change activity for our EDMaaS clients. Working alongside experienced consultants, you’ll help ensure client changes are delivered consistently, governed appropriately, and transitioned smoothly into business-as-usual (BAU) operations. 

You’ll build a strong foundation in change governance, documentation, and operational processes—contributing to impact assessments, maintaining client runbooks, and coordinating updates across teams. As your capability grows, you’ll begin to triage and deliver low- to mid-complexity change requests independently, escalating risks and issues for review and learning how to communicate progress and impacts clearly to clients and stakeholders. 

This is a hands-on role for someone who is curious about financial data and enjoys structured delivery in a fast-paced environment. You’ll gain exposure across clients, datasets, and service types while developing the skills and confidence to progress into broader ownership of change delivery, deeper subject-matter expertise, and future leadership opportunities within the EDM Change team. 

 What you will do:  

Process, Governance & Standards 

• Follow defined change governance procedures with guidance. 

• Complete CAB Impact Assessments with support from senior colleagues. 

• Maintain client‑specific and generic support documentation. 

• Apply onboarding, change, and operational procedures in line with the Transition Framework. 

• Build a solid knowledge base across clients and service types to support future SME growth. 

Onboarding & Change Delivery 

• Complete onboarding‑related tasks under the direction of senior consultants. 

• Support the handover from Change to Operations for onboardings and significant client changes. 

• Triage and deliver low‑ to mid‑complexity change requests independently. 

• Maintain accurate client updates on assigned RSDs. 

• Investigate escalated issues and propose solutions for review. 

Issue Resolution & Technical Contribution 

• Assist with RCAs, service performance updates and preparation for Client Experience meetings. 

• Support change‑related analysis, documentation updates, and operational insights. 

• Build foundational technical skills through training and certifications. 

• Develop knowledge of Rimes tools, workflows, and data processes. 

Collaboration, Influence & Client Engagement 

• Begin developing relationships with clients and internal stakeholders. 

• Maintain regular client communication for assigned responsibilities. 

• Learn to articulate progress and explain change impacts. 

• Contribute to cross‑team collaboration by sharing observations and proposing improvements. 

People Development 

• Learn from senior colleagues and develop early‑career capability in change delivery and EDM services. 

Who you are:  

• A recent graduate with a technical or data‑related background; or 

• Someone with early‑career experience in EDM Services or similar data ingestion and processing environments. 

• Curious, proactive, and eager to expand knowledge in financial data, workflows, and client delivery. 

• Comfortable analysing problems, following structured processes, and learning from senior team members. 

What you will gain: In this role, you’ll have the opportunity to develop and expand your expertise in the following areas: 

• Technical development: Familiarity with Python for data analysis and visualisation, plus hands‑on experience with Rimes technologies. 

• Market & dataset exposure: Experience with equity and fixed‑income indices, ESG data, ratings, and corporate actions. 

• Operational experience: Early exposure to ratings datasets and opportunities to support training or oversight activities. 

• Client & stakeholder confidence: Experience collaborating with clients and internal teams across multiple departments. 

• Change management capability: Foundations in change governance, project workflows, and delivery best practice. 

• Professional growth: Development of adaptability, communication skills, and collaboration in a fast‑paced, evolving environment. 

• Career progression: A clear path toward future SME specialisation or managerial responsibilities as you advance. 

About the role (What you'll be doing)

This isn’t your ordinary customer support role. You won't just be executing processes or answering tickets; you'll be at the forefront of resolving patient issues and delivering high-quality care.

As a Customer Support Specialist, you’ll be an essential part of our mission to provide outstanding support to our patients -- either e-mail, chat, and inbound or outbound calls.

Your core responsibilities:

• Patient-Centric Problem Solving: You'll take ownership of patient issues, ensuring they are resolved swiftly and effectively. Your focus is on delivering the highest standard of care and support, making a real difference in the lives of our patients.
• Collaborative Partnerships: Work closely with our doctors, pharmacies, and delivery partners to coordinate and deliver the best possible outcomes for our patients, ensuring seamless communication and collaboration across teams.
• Exceeding Service Targets: Consistently meet and exceed key performance metrics, including Customer Satisfaction (CSAT), tickets solved, Average Handling Time (AHT), and other service-related goals.
• Process Improvement & Innovation: Identify opportunities to enhance our services through optimized processes and automation. You’ll not only spot inefficiencies but also take the initiative to design and implement solutions that improve our support operations.
• Trend Identification & Escalation: Monitor and escalate recurring issues or patterns in patient tickets to your colleagues and team leaders. Your attention to detail will be crucial in preventing future problems and enhancing our service quality.

About you (Who you are):

• You have at least 4 years of experience in Telehealth or healthcare support, customer service, tech support or other problem solving roles (e.g. virtual assistance, travel and hospitality, financial services, e-commerce support, real estate, logistics) as a patient/customer facing positions including phone, email and chat
• You love solving problems and driving outcomes for patients and customers
• You have strong attention to detail
• You have strong English written and verbal communication skills, and the ability to use a range of tones of voice to interact with customers
• You have strong computer skills, or experience with customer service software 
• You are fantastic at anticipating next steps and taking proactive action
• You have an interest in healthcare and wellness, or experience in the healthcare space or allied services

Why you should join Euc

• Our teams are incredibly passionate - Our talent bar is high and our work ethic is strong. You’ll get to stretch yourself everyday and work amongst people who care deeply about our patients. You’ll be given autonomy to tackle interesting problems and receive regular feedback from a supportive team
• We’ll have your back when you need us the most - You’ll be able to lean on a range of leave offerings to support you when needed from Day 1, this includes: sick, maternal/paternal, compassionate, and vacation leave. Personal health days leave and budget to encourage you to take care of your well-being. A reliable health insurance provider accredited by major hospitals, clinics, and diagnostic centers nationwide, plus coverage of up to two dependents. Standard employer share for statutory benefits (SSS, PhilHealth, and HDMF), and 13th month pay. Also, transportation allowance to support your expenses when reporting to our Makati office.
• We will invest in your career - You’ll get access to an annual professional development budget and additional leave credits, mentors and buddies to ensure that you have the support you need to level up. You can expect regular performance and pay reviews as your career grows.
• We are all owners - You’ll be given equity to ensure that you are able to benefit in the upside of your contribution in helping Euc grow. Your ideas will be valued regardless of your role, you will have ownership over the projects you work on which will feel both terrifying but extremely fulfilling.
• We move at incredible speed - You’ll work with team mates who build in the open by sharing their work freely, this helps us learn and iterate quickly so we can deliver high. quality outcomes faster than our competitors. You’ll spend a lot of time outside of your comfort zone learning and iterating frequently, we wouldn’t have it any other way.

At Eucalyptus, we value individuals from all backgrounds, experiences, and perspectives, and we embrace the unique qualities each person brings. When you apply, please let us know of any reasonable adjustments you may need during the interview process.

About the role (What you'll be doing)

As a Training Specialist ****at Eucalyptus, you will design and develop training modules that drive employee growth and operational excellence. You'll take data-driven insights to build comprehensive training frameworks that support career progression across all levels, from individual contributors to leadership. Your work will directly impact how our teams develop, learn, and advance within Eucalyptus.

This role will be reporting to the Quality, Training & Knowledge Manager.

Key Responsibilities:

• Translate data into learning solutions: Analyze performance data, skill gaps, and organizational needs to develop targeted training modules that drive measurable impact
• Design career progression frameworks: Build comprehensive career development pathways that clearly define the skills, knowledge, and milestones needed for advancement
• Lead leadership and career development: Develop holistic leadership training programs that go beyond management training to include career advancement frameworks and competency-based progression
• Build the business case for learning: Articulate the business impact of training initiatives, demonstrating clear alignment with organizational priorities and ROI
• Partner cross-functionally: Work with operations leaders and stakeholders to understand their needs, defend training recommendations, and ensure initiatives drive the outcomes that matter most

About You (Who you are)

• Significant experience designing and delivering training programs in a structured operational environment, with strong facilitation skills and the ability to tailor content in real time based on what lands with different audiences
• Strong data analysis skills with the ability to identify performance gaps and translate them into learning solutions
• Experience developing training modules and contributing to curriculum design
• Demonstrated ability to influence stakeholders and defend decisions to senior operational leaders
• Business acumen — You understand the "why" behind organizational decisions and can connect training initiatives to business outcomes (retention, growth, efficiency, customer impact, etc.)
• Strategic thinking – You can evaluate whether proposed training aligns with current business priorities and what the real impact will be
• Excellent communication skills – You can explain complex training concepts clearly to diverse audiences

Nice to haves:

• Experience designing leadership development or career progression programs
• Background in learning strategy
• Experience building training dashboards or reporting systems that track effectiveness
• Strong interest in (or experience with) training technology and enablement — e.g., learning platforms, tooling, automation, and integrating technology into training programs to improve adoption and outcomes
• Familiarity with healthcare or patient-facing operations

Location

Manila, Philippines (On-site 2-3 days per week)

Working Hours

Generally 11:00am – 9:00pm PHT to support AU & UK collaboration

Values

Here are our Company Values and we’d love to have individuals who can be a culture add to our team!

What We Offer

• Permanently Remote
• Pay wired directly to your bank account
• $50 Monthly Stipend
• Annual Bonus
• Performance-based bonuses
• Flexible PTO
• Enjoy company time off during some of the major US and PH Holidays
• Company-issued Device
• Career fast track for performers and internal mobility
• Learn from a team of Stanford, MIT, Google and Harvard alumni

Grow With Us

Workstream is looking for a Team Lead for our Global Data Operations. As a Team Lead, you are the critical link between the front-line contributors and our business operations. You will manage the entire lifecycle of a Video Data Contributor: identifying high-potential candidates, guiding them through onboarding, managing their daily output, and ensuring their hours are verified for payment.

Day in the Life

Real-Time Communication & Support

• Communication Management: Serve as the primary moderator and responder for the team’s group chats and 1-on-1 chats.
• Rapid Troubleshooting: Address contributor inquiries regarding equipment setup, filming guidelines, and technical blockers in real-time to minimize downtime.
• Engagement: Broadcast project updates, celebrate top performers, and maintain a high-touch, supportive team culture.

Quality Assurance & Daily Ops

• Footage Auditing: Perform daily spot checks on video submissions to ensure they meet strict AI training requirements (lighting, 1080p/30FPS, 0.5x zoom).
• Feedback Loops: Deliver direct, constructive feedback to contributors whose footage is rejected to ensure future success.

Recruitment & People Ops Collaboration

• Candidate Screening: collaborate with Recruiting team in hiring new team members.
• Onboarding & Follow-up: guide new hires through the onboarding funnel, ensuring NDAs are signed, head-mounted cameras are configured correctly, and first-time uploads are successful.
• Retention: Identify "at-risk" contributors who are falling behind on hours and intervene to get them back on track.

Payroll & Finance Coordination

• Hours Verification: Audit weekly timesheets against Google Drive video uploads to ensure accuracy
• Finance Submission: Consolidate and submit "Ready-to-Pay" reports to the Finance department, ensuring contributors are paid accurately and on time.
• Payment Support: Resolve any pay-related discrepancies or inquiries from the team with transparency and speed.

Who You Are

• Experience: 3+ years leading remote or BPO teams, ideally in marketplace ops, "gig economy" management, or data labeling.
• Master Communicator: You are a "WhatsApp power user" who can manage high-volume messaging without losing track of details.
• Tech-Savvy: Highly proficient with Google Workspace (Sheets/Drive), Greenhouse (or similar ATS), and smartphone camera settings.
• People-First: You enjoy coaching others and are comfortable having firm conversations about quality and deadlines.
• Reliable: You understand that for a remote team, the Lead is the "glue" that keeps the operation from falling apart.
• Must be available to work during US business hours as needed.
• Exceptional English (written and verbal).
• Reliable high-speed internet and a quiet workspace for video calls.

We are looking for a WF Real Time Analyst (RTA) to support our growing Customer Support team by optimizing workforce operations and ensuring we have the right people available when our customers need us most.

 The RTA will be responsible for monitoring live service levels, managing real-time adherence, and making proactive decisions to improve team efficiency.

 If you are data-driven, thrive in fast-paced environments, and love problem-solving, this role is for you!

Responsibilities

• 2-5 years of workforce management or real-time analyst experience in a customer support/contact center environment.
• Experience working with WFM tools like (e.g., NICE, Verint, Playvox, Five9, or similar)
• English Level: Advanced
• Real-Time Monitoring: Oversee and evaluate queue activity across multiple support channels, including chat, email, and voice channels.
• Adherence & Optimization: Ensure representatives adhere to schedules, breaks, and planned activities, while making real-time adjustments to meet service level agreements (SLAs).
• Intraday Planning: Analyze trends and modify staffing plans in real-time to optimize coverage and minimize service disruptions.
• Incident Management: Manage unexpected events (e.g., outages, spikes in demand) by coordinating immediate staffing adjustments with leadership.
• Collaboration: Work closely with Support Leaders, Workforce Planners, and Recruiters to meet short-term and long-term staffing requirements.
• Reporting & Insights: Utilize real-time reports and actionable insights to enhance workforce strategy.
• Tool Utilization: Utilize WFM software (Assembled, Intercom or relevant similar systems) to increase efficiency and automate processes in the WF ecosystem.

Competencies

• Data-Driven Decision Making – Ability to analyze data quickly and make informed workforce adjustments.
• Agility & Problem-Solving – Quickly adapts to shifting priorities and resolves workforce challenges in real time.
• Communication & Collaboration – Works well cross functionally to ensure smooth workforce execution.
• Technical Proficiency – Experience with WFM tools and contact center platforms.
• Customer-Centric Mindset – Understands the impact of workforce decisions on customer experience.
• Attention to Detail – Ensures accuracy in scheduling, forecasting, and adherence tracking.

The Role

At HelloConnect, you will be part of a dynamic team in Inoza tower, BGC that embraces innovation and leverages advanced technology to create exceptional experiences. Our culture is built on collaboration, continuous learning, and a commitment to excellence. You’ll have the opportunity to work on impactful projects, develop your skills, and grow within a supportive environment that values diverse perspectives and experiences.

As a Shared Services Team Lead at our organization, your responsibilities are leading and managing the daily operational execution and deliverables of the human resources shared function with a focus on the employment life cycle, from attraction, hiring, development, retention, data/HRIS management and offboarding processes.  You are responsible for team engagement, and performing efficient and quality deliverables. 

You'll collaborate with respective stakeholders to enhance the employee experience, maintain confidentiality, and contribute to overall team goals. Additionally, you'll handle your own tasks and ad-hoc tasks related to talent/onboarding/data management administration processes to support operational efficiency and effectiveness.

What you’ll do

Service Delivery

• • Operational Oversight: Manage the daily execution of talent, onboarding, and employee lifecycle data processes, ensuring all case management and task distributions are handled efficiently.

  • Service Quality & SLAs: Guarantee high-quality service delivery by monitoring team utilization, workload management, and the consistent achievement of Service Level Agreements (SLAs).

  • Subject Matter Expertise: Serve as the primary point of contact for process escalations, providing clarity on complex queries and acting as a technical mentor for the team.

  • Training & Development: Lead the creation and delivery of training plans for new and existing procedures, while supporting the hiring and competency-building of team members.

  • Process Standardization: Drive the development and maintenance of Standard Operating Procedures (SOPs) and tools to ensure consistency across the HR function.

  • Reporting & Analytics: Prepare and evaluate HR performance reports, status updates, and workload metrics to identify areas for continuous improvement and process efficiency.
    

Leadership/People/Relationship Management

• • Performance Leadership: Drive a culture of excellence by setting performance objectives aligned with company OKRs and conducting periodic appraisals to ensure accountability.

  • Team Mentorship & Coaching: Actively motivate and guide team members through daily operations, providing technical direction on complex issues to ensure work accuracy.

  • Talent Development: Identify growth opportunities within the team and implement structured development plans to enhance overall competency and capability.

  • Strategic Stakeholder Management: Build and maintain strong professional relationships with HR partners and business stakeholders to align support services with evolving business needs.

  • Operational Monitoring: Review progress against agreed-upon performance metrics, directing team efforts to ensure high-quality output and operational efficiency.

  • Culture & Innovation: Lead by example to promote a collaborative environment that prioritizes teamwork, continuous innovation, and superior customer service.

What you’ll bring

• Leadership & Shared Services Expertise: Requires a Bachelor’s degree and 3+ years of experience leading teams within a global shared services or fast-paced startup environment, specifically managing multicultural stakeholders.

• End-to-End Lifecycle Mastery: Deep functional knowledge of Talent Acquisition, Onboarding, and Employee Data Management, with a proven ability to manage complex HR processes across the entire employee lifecycle.

• Technical Proficiency: Expert-level command of Workday (or similar ERP/ATS systems) and Microsoft Office, with a strong focus on database functionality and data-driven reporting.

• Performance & SLA Management: Demonstrated ability to implement, assess, and exceed service level agreements (SLAs) through rigorous quality metrics and workload optimization.

• Strategic Problem Solving: Strong capacity for independent decision-making, conflict management, and systematic organization to handle multiple high-priority projects simultaneously.

• Communication & Collaboration: Excellent English communication skills used to build cross-geographical relationships and foster a result-oriented culture through effective delegation.

Shift: Flexibility and willingness to cover EST shift (US support), and amenable to work during holidays and weekends.

What we offer

• Competitive Compensation: Beyond the standard package, we offer perks like Long Service Benefits (anniversary bonus) to recognize and celebrate your dedication
• Wellness & Perks: We prioritize your well-being by offering mental health support, HMO medical coverage, generous leave benefits plus life insurance for both you and your family's peace of mind
• Growth Opportunities: Invest in your personal development with an annual learning & development budget, plus access to the 360 Learning platform
• Dynamic Environment: Join a rapidly growing global Business Process Outsourcing company, where you'll collaborate with a diverse community spanning across multiple continents and cultures
• Work-Life Balance: Enjoy a healthy balance between your professional and personal life, with a supportive environment that prioritizes your well-being and personal time

Are you up for the challenge?

The first step to your new role starts here. Send in your application, along with your salary expectations and preferred start date. Our dedicated team will thoroughly review your details. We are excited to connect with you soon! 

#helloconnect
#LI-Hybrid
#hcgreenhouse

#LI-DNI

Role Summary and Impact 

Head of People is responsible for leading and optimizing all HR functions across the organization. The role serves as a strategic advisor and operational leader, driving excellence in HR service delivery and enhancing employee experience.

Strategic HR Leadership:

• Develop and implement People strategies aligned with the WPP Media’s business objectives and goals.
• Provide strategic guidance on talent acquisition, development and retention.

Talent Management:

• Lead talent acquisition efforts by developing recruitment strategies, leading the hiring process, and ensuring the organization attracts and retains top talent.
• Oversee performance management processes, including goal setting, performance reviews, and career development.

Employee Relations:

• Foster a positive work environment and manage employee relations issues effectively.
• Handle employee grievances, conflicts, and disciplinary matters in accordance with company policies and legal requirements.

Organizational Development:

• Drive initiatives to enhance organizational effectiveness, employee engagement, and workplace culture.
• Implement programs to promote diversity, equity, and inclusion within the organization.

Compensation and Benefits:

• Support the development of and administer competitive compensation and benefits programs to attract, motivate, and retain employees.
• Ensure compliance with relevant laws and regulations governing compensation and benefits.

Learning and Development:

• Oversee the design and delivery of learning and development programs to enhance employee skills, knowledge, and performance.
• Identify training needs and opportunities for professional growth for talent across all levels of experience.
• Manage the early talent learning and development program (Media Masters).

HR Operations Leadership:

• Develop and implement HR operations strategies, policies, and procedures to streamline processes and improve efficiency.
• Ensure compliance with applicable labor laws, regulations, and internal policies.
• Oversee payroll, benefits administration, HRIS and leave management and compliance audits.

Change Management:

• Lead People initiatives related to organizational change and restructuring, mergers, or acquisitions.
• Support employees through transitions and manage change effectively.

Executive Leadership:

• Serve as a strategic partner to senior leadership, providing insights and recommendations on people-related matters.
• Collaborate with other functional leaders to achieve organizational objectives.

Employee Advocacy:

• Act as an advocate for employees, representing their interests and concerns to senior management.
• Ensure fair treatment and opportunities for all employees.

Skills and Experience 

• Degree qualified in Human Resources from a reputable educational institution.
• 12+ years of generalist HR experience with strong focus on HR business partnering and operations.
• Proven track record in HR leadership, with a focus on rebuilding functions and managing day-to-day operations.
• Strong project management skills with a knack for driving change and process improvement.
• In-depth knowledge of market’s employment laws and government directives.
• Excellent communication, influencing, and coaching abilities.
• Proficiency in data analytics and reporting for informed decision-making.
• Resilience and adaptability to thrive in a fast-paced, matrixed environment.

Life at WPP Media & Benefits 

Our passion for shaping the next era of media includes investing in our employees to help them do their best work, and we’re just as committed to employee growth as we are to responsible media investment. WPP Media employees can tap into the global WPP Media & WPP networks to pursue their passions, grow their networks, and learn at the cutting edge of marketing and advertising. We have a variety of employee resource groups and host frequent in-office events showcasing team wins, sharing thought leadership, and celebrating holidays and milestone events.

WPP Media is an equal opportunity employer and considers applicants for all positions without discrimination or regard to particular characteristics. We are committed to fostering a culture of respect in which everyone feels they belong and has the same opportunities to progress in their careers. 
 
We believe the best work happens when we're together, fostering creativity, collaboration, and connection. If you require accommodations or flexibility, please discuss this with the hiring team during the interview process. 

While we appreciate all applications received, only those candidates selected for an interview will be contacted.  

#LI-Regional

Location

This is a hybrid role. Our office is located at Arthaland Century Pacific Tower, 5th Avenue, BGC. This role requires going to our office at least one day a week.

Role Hours

The expected working hours for this position are from 12:00 AM to 9:00 AM, based on the Philippine Time Zone (PHT).

About Point

✨ Real Impact, Real People: Our mission at Point is to make homeownership more valuable and accessible. Your work directly helps homeowners access their wealth, achieve financial flexibility, and realize life changing goals.

✨ Funding: With over $175M raised from top investors like Andreessen Horowitz, WestCap, Greylock, and Prudential, we’re scaling fast! You have the opportunity to join us at a pivotal stage.

✨ Game-changing Product: We're building a category defining company in home equity. We’ve earned a 4.7 Trustpilot rating and an A+ from the BBB, a testament to the value we provide to our 20,000+ customers.

✨ Great Place to Work: Our employees love working here! We are a Certified Great Place to Work and a Fortune Best Workplaces in the Bay Area.

✨ Hybrid Collaboration, Connected Culture: Based in the Philippines, this hybrid role offers flexibility while fostering strong connection through in-person moments, cross-functional teamwork, and a people-first culture that prioritizes collaboration, belonging, and shared success. 

About the role

We are seeking a seasoned Risk & Compliance leader to build and scale our Philippines-based risk and compliance function as part of our branch integration strategy. This role will play a critical part in ensuring local regulatory adherence, strengthening internal controls, and enabling sustainable growth in a dynamic fintech environment. You will partner closely with global stakeholders to localize frameworks, manage regulatory relationships, and embed a strong culture of risk awareness across the organization. This is a high-impact leadership role with direct influence on operational integrity and business expansion in the region.

Your responsibilities

• Lead and oversee the Philippines risk, compliance, and regulatory affairs function across financial, labor, and local regulatory domains
• Serve as the primary point of contact with key regulators, including BSP, AMLC, DOLE, NPC (Data Privacy), BIR, SEC (if applicable), and local government units (LGUs)
• Ensure compliance with DOLE requirements, including labor standards, employment practices, workplace policies, and statutory reporting
• Oversee business permits, licenses, and local compliance requirements (e.g., Mayor’s permits, barangay clearances, PEZA/BOI if applicable)
• Lead regulatory submissions, audits, inspections, and examinations across all governing bodies
• Design and implement compliance frameworks, policies, and internal controls aligned with both global standards and Philippine regulations
• Drive enterprise risk management practices, including risk identification, mitigation, and reporting
• Partner with Legal, HR, Finance, and Operations to ensure end-to-end regulatory compliance across employee lifecycle, taxation, and business operations
• Lead internal audits, compliance reviews, and remediation efforts for regulatory findings
• Monitor regulatory changes across financial services, labor, tax, and local governance; advise leadership on impact and required actions

About you

• 5+ years of experience in compliance, risk, or regulatory roles within financial services, fintech, or regulated industries
• Strong working knowledge of the Philippine regulatory landscape including DOLE labor laws, BIR tax compliance and LGU requirements
• Experience working with PEZA, BOI, NPC or other investment promotion agencies
• Proven experience managing multi-agency regulatory engagements, audits, and inspections
• Experience building or scaling compliance frameworks across both financial and operational domains
• Strong understanding of employment compliance, workplace regulations, and statutory benefits administration
• Demonstrated ability to operate in a fast-paced, evolving environment with high accountability
• Excellent stakeholder management skills with the ability to influence senior leadership and cross-functional teams
• High integrity, sound judgment, and strong problem-solving capabilities

Our benefits

• Competitive Pay: Market-leading salary with regular reviews and comprehensive health insurance for you and your dependents.
• Career Advancement: Structured development programs, certifications, promotion tracks, and access to an educational reimbursement program to support your career growth.
• Work-Life Balance: 18 holidays, and hybrid work options in a supportive environment.
• Support for Your Work: Get set up for success with company provided Mac equipment and monitor, and a one-time home office reimbursement to create a productive workspace.

Philippines Data Privacy Statement

About the Role

We are looking for a high-performing Sales Manager to lead and accelerate our growth in the Philippines. This role is critical to scaling our business, with a clear mandate to 2X revenue and expand market share over the next phase of growth.

You will be responsible for driving strategic sales initiatives, building strong client relationships, and leading revenue expansion across key accounts and new business opportunities in the market.

Key Responsibilities

• Own and deliver aggressive revenue targets, with a focus on doubling business in the Philippines market
• Develop and execute a strategic sales plan to expand existing accounts and acquire new clients
• Build and maintain C-level and senior stakeholder relationships across agencies, brands, and partners
• Identify high-growth opportunities and unlock new revenue streams
• Lead end-to-end sales cycles: prospecting, pitching, negotiation, and closing deals
• Collaborate cross-functionally (marketing, product, operations) to drive client success and retention
• Monitor market trends, competitor activity, and customer insights to refine go-to-market strategy
• Provide accurate forecasting, pipeline management, and reporting
• Mentor and influence junior sales team members (if applicable)

What We’re Looking For

• 8–12+ years of sales experience, preferably in digital advertising, media, SaaS, or related industries
• Proven track record of consistently exceeding revenue targets in the Philippines market
• Strong network across agencies, advertisers, and key industry stakeholders
• Demonstrated ability to scale business and drive exponential growth (e.g., 2X or more)
• Excellent negotiation, presentation, and closing skills
• Strategic thinker with strong commercial acumen and data-driven decision making
• Ability to operate in a fast-paced, high-growth environment
• Strong leadership presence and stakeholder management skills
• Deep understanding of the Philippines digital and advertising ecosystem
• Entrepreneurial mindset with a hunter mentality
• Resilient, self-driven, and highly accountable
• Strong communication skills with the ability to influence senior executives
• Collaborative team player with a growth-oriented mindset

People Partner Specialist

Position Overview

As a key member of the People Operations team, the People Parter Specialist within the Shared Services team is responsible for supporting managers and employees with general HR inquiries, possesses knowledge of HR policies, and provides guidance on employee lifecycle processes and situations. A key responsibility is to triage incoming inquiries and issues, document them accurately, and route them to the appropriate HR Centers of Excellence (COEs) or People Partner team when specialized support is required.

This role is critical in maintaining efficient People Operations by ensuring inquiries are handled promptly, accurately documented, and directed to the appropriate resources when escalation is required.

The People Operations team ensures that every Five9 employee has a great experience. This includes capturing comprehensive employment data, which enables the team to provide HR resources and documentation and resolve employees' specific HR questions as they arise. We pride ourselves on achieving operational excellence across every service we provide and achieve this standard by optimizing HR business processes, guaranteeing HR data integrity, and using that information to inform down-stream processes and data-driven insights

Key Responsibilities

HR Support & First Point of Contact:

• Serve as the first point of contact for employees and managers for general HR inquiries, including HR policies, procedures, and practices.
• Provide guidance and consultation on common HR topics such as leaves, benefits navigation, payroll inquiries, onboarding, offboarding, compensation, internal mobility, and employee data updates.
• Collaborate with People Operations to promote self-service HR tools and ensure employees’ access key HR resources.
• Ensure timely responses to HR tickets, service requests, and inquiries.
• Manage assigned HR requests through the HR service management platform.
• Ensure timely responses and resolutions for employee support and HR ticket requests.

Employee Relations Intake & Triage:

• Serve as the first point of review for all employee relations and workplace concerns, conducting the initial intake to understand and document the core issues.
• Gather relevant information and document cases accurately in the Employee Relations management system.
• Assist people leaders to resolve a variety of HR issues, including performance management and accommodation requests, escalating to the People Partner team when necessary.
• Ensure all employee concerns are handled with confidentiality and professionalism.

People Partner team and COE Support:

• Provide operational support with People Partners, Centers of Excellence (COEs) and global partners to help deliver seamless human resources processes, programs and insights across the organization, including onboarding, employee changes, and offboarding.
• Support People Partners in executing People initiatives and specific business unit or regional needs.
• Ensure internal HR processes, such as Employee Status Change Forms and HR tickets, are completed accurately and within defined service level agreements.
• Maintain detailed and accurate documentation of employee interactions and cases, ensuring a clear and complete record.
• Provide analytical support to the People Partners with quantitative and qualitative data in support of strategic HR programs and initiatives.  Run ad hoc reports to enhance metrics, identify trends, and support data driven decision making for business units.
• Partner with HR Operations and HRIS teams to ensure data accuracy.

Qualifications:

Education

• Bachelor’s degree in Human Resources, Business Administration, or related field preferred.

Experience

• 3+ years of experience in Human Resources generalist, HR Operations, or HR support roles
• Experience working with a global matrixed team, with understanding of US employment practices. Working knowledge of employment practices in Europe, India and the Philippines is a plus.
• Experience working in a service-oriented or shared services environment preferred.
• Experience with HR systems such as UKG, FreshService, or similar case management platforms is a plus.

Skills & Competencies

• Strong customer service and communication skills.
• Demonstrated ability to maintain confidentiality in all aspects of job responsibilities, including handling highly sensitive data.
• General knowledge of employment policies and practices.
• Demonstrated ability to support diverse, geographically dispersed, multicultural fast paced environment.
• Strong attention to detail and documentation skills.
• Ability to assess issues and determine when escalation is required.
• Strong organizational and time management skills.

Key Success Measures

• Timely response and resolution of HR inquiries.
• Accurate documentation and triage of employee relations cases.
• Positive employee and manager service experience.
• Effective escalation of complex issues to the appropriate HR teams.
• Compliance with HR policies and service standards.

Company Benefits

• Company stocks
• Annual merit increase based on performance
• 15% night shift differential pay
• Paid Leave with Cash Conversion
• HMO with free dependents
• Retirement Plan
• Life Insurance
• While on work from home setup: Internet and meal allowance are provided
• Employee Assistance Program for mental and social well-being
• Government-mandated Benefits (SSS, PhilHealth, PagIBIG, 13^th month pay, Solo parent leave, Special leave for women)

So, what’s the role all about?

The Site Reliability Engineer (SRE) is responsible for NiCE CXone’s observability tools.  This position collaborates with different teams within the company to create and support observability solutions using open-source and enterprise monitoring tools.  SREs will work with various monitoring tools located in NiCE CXone’s private cloud environments, AWS and other cloud providers. SREs also provide education to other teams on use of different monitoring tools.  They may help define best practices and procedures for using observability tools and ensure that other engineers follow these standards.  This position may develop detailed implementation/project plans for deployment of observability solutions. The SRE team leverages automation tools to deploy and manage observability tools. The SRE team actively seeks to learn and evaluate emerging technologies, collaborating with other business units within the company to implement changes that will improve our monitoring and alerting capabilities. This position requires a lot of curiosity, a proven ability to learn quickly and an aptitude for tackling unique problems that need creative solutions.

A good candidate could have a few different combinations of technical experience; we have seen people succeed in this role with NOC, technical support, software development or system administration experience. Showcase your ability to troubleshoot and solve problems and learn new tech fast! We are looking for aptitude and potential, not someone who can tick every box.

How will you make an impact?  

• Administer open-source, custom built and enterprise observability tools
• Assist other teams with setting up alerts and notifications
• Support and troubleshoot observability tools to ensure they remain available to our internal customers
• Troubleshoot connections between monitoring agents and SaaS tools
• Configure monitoring agents and applications using JSON, yaml
• Troubleshoot issues with Windows and Linux observability agents
• Collect data from APIs and observability endpoints
• Deploy observability agents and applications using automation tools
• Create automation to eliminate toil and repetitive tasks
• Assist with the enablement and collection of metrics, logs and traces
• Create dashboards in several different observability tools to effectively visualize our data
• Collaborate with other teams to engineer solutions that solve their observability problems
• Train other teams on using observability tools
• Evaluate and document custom monitoring tools built by other engineers
• Other duties as assigned

Have you got what it takes?

• Associate degree in Computer Sciences, Information Technology, Information Services, or equivalent work experience
• Experience working for a SaaS company, with a good understanding of the complexity associated with building in a hybrid cloud environment
• Great troubleshooting skills, seriously, can you track down a problem to its root cause by paying attention to small details in long error messages?
• Experience with any combination of open-source and enterprise observability tools (Prometheus & Grafana, Datadog, Dynatrace, New Relic, Splunk, Elastic)
• Experience with scripting or writing code, this role does require reviewing and occasionally adding to internally developed monitoring tools (Bash, PowerShell, Python, C#, GoLang)
• Comfortable diving unto JSON, yaml and other configuration formats
• Experience in one of the following: Ansible, Rundeck, Salt, Terraform, Chef, Puppet
• Experience troubleshooting network related issues
• Experience working with and troubleshooting REST APIs
• Experience with Windows or Linux administration
• Great communication skills, we collaborate with other teams a lot and we need someone who can convey things in a way that makes sense to both engineers and project managers
• Leadership, we don’t expect you to be a manager, but we’d love it if you can show us a time in your life when you helped guide others towards a winning solution

You will have an advantage if you also have:

• Experience configuring logging agents, rules and pipelines
• Familiarity with APM tools or Synthetic Monitors
• Experience with VoIP solutions
• Networking experience
• Experience working with BMC products (especially Helix)
• Experience working with applications driven by .NET, SQL, and other common Microsoft technologies

This job description is not intended to be all-inclusive, and employees will also perform other reasonable related business duties as assigned by immediate supervisor and other management as required. This organization reserves the right to revise or change job duties as the need arises. This job description does not constitute a written or implied contract of employment.​

What’s in it for you?

Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NICE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NICEr!

Enjoy NICE-FLEX!

At NICE, we work according to the NICE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere.

Requisition ID: 10563
Reporting into: Manager, Cloud Operations, CX
Role Type: Individual Contributor

So, what’s the role all about?.

We are looking for an experienced, strategic Director of Technical Support to lead a global, high-performing support team. This position requires a proactive leader who is results-driven, passionate about ongoing improvement, and deeply committed to advocating for customers. You’ll enhance support quality by leveraging data insights to drive product improvements, encourage proactive support methods, and foster collaboration across Engineering, Product, Operations, and Sales. Your role will help the company scale its support operations while ensuring customers always receive exceptional service. 

As Director of Technical Support, your responsibilities include creating and executing a thorough support strategy focused on measurable customer outcomes, operational excellence, and long-term business growth. You’ll manage a regional, multidisciplinary team tasked with resolving complex issues and consistently meeting or exceeding SLAs. Your leadership will promote accountability, technical expertise, and a culture dedicated to continual improvement. 

The ideal candidate is a transformational leader with comprehensive technical knowledge, strong program management skills, and excellent communication ability at the executive level. You know how to turn data into actionable decisions, influence stakeholders without direct authority, and build teams that consistently deliver outstanding customer results. 

The Director oversees AI-driven operational excellence, guarantees consistent high-quality case resolution, and prepares the technical organization for the future. This role establishes strategic direction, enforces disciplined execution, and ensures managers and engineers are ready to meet both current and emerging business needs. 

Our Mission: 

We leverage global expertise and advanced AI to efficiently address challenges, delivering outstanding experiences that foster trust, loyalty, and sustainable growth. 

Core Behaviors Exemplified by Leaders in a World-Class Support Organization: 

• Customer Obsession: We emphasize genuine resolution and customer assurance over mere case closure, evaluating our effectiveness by outcomes achieved for customers rather than operational metrics. 
• Ownership: We maintain comprehensive responsibility for each issue across teams and regions, ensuring accountability and smooth transitions. Our customers perceive and interact with one unified company. 
• Relentless People Development: We commit to ongoing coaching and continuous learning, strengthening individual and team capabilities. We acknowledge that exceptional talent is central to providing superior customer experiences in a dynamic business landscape. 
• Respect, Cultural Awareness, and Collaboration: We cultivate an inclusive and respectful workplace that values global perspectives. Strong collaboration and cultural understanding are fundamental to delivering world-class, AI-powered support

How will you make an impact?

Operational Excellence, AI Enablement & Performance Management 

• Drive AI and automation adoption for faster, consistent case resolution
• Match staffing to business needs now and in the future 
• Ensure accountability for AI use and results 
• Use data and automation for ongoing process improvements
• Set standards for prompt, accurate resolutions at all levels
• Review KPIs and quality regularly
• Guide managers to coach teams with performance data

Leadership & Talent Development 

• Make managers responsible for execution and coaching. 
• Build a culture of ownership and improvement. 
• Develop strategic and technical skills, including AI-assisted problem solving. 
• Identify and address skill gaps for new technologies. 
• Partner with engineering and product teams to improve support. 
• Give actionable feedback from case analysis to reduce demand. 
• Build cases for engineering investments. 
• Collaborate to prioritize customer feedback. 

Tools, Systems & Global Readiness 

• Create scalable global support tools and systems. 
• Share best practices through teamwork. 
• Support key initiative planning and execution. 

Escalation & Advanced Support 

• Lead expert escalation teams for complex issues. 
• Respond quickly to escalations and product defects. 
• Cut escalation rates by improving diagnostics, tools, and training. 

Results Through Collaboration 

• Communicate strategy and align priorities. 
• Adjust plans as business needs change. 
• Hold teams accountable and celebrate achievements. 
• Work across functions for shared goals. 

Have you got what it takes?

Education 

• Bachelor’s degree in computer science, Networking, or a related technical field, or equivalent professional experience. 

Professional Experience & Technical Expertise 

• Over 15 years in technology, including enterprise technical support for software, telecommunications, and LAN/WAN environments. 
• 10+ years managing technical support organizations, including teams of managers and senior staff. 
• Successful leadership of cloud-based support operations, ensuring high service delivery and customer satisfaction. 
• Skilled in supporting strategic customers in mission-critical, high-availability settings. 
• Experienced in budgeting, workforce planning, and resource management to meet business needs. 
• Effective leader of globally distributed teams across various regions and time zones. 
• Deep knowledge of networking concepts, protocols, and configurations (TCP/IP, DNS, DHCP, subnetting). 
• Expertise in telecommunications, cloud solutions, systems integration, scripting/reporting, and databases. 
• Comprehensive understanding of AWS, Azure, GCP, and cloud architecture implications. 
• Able to guide teams through complex troubleshooting across infrastructure, applications, and integrations. 
• Proven ability to build, scale, and coach high-performing technical support teams focused on customer success. 
• Strong collaborator within matrixed organizations and across engineering, product, customer success, and sales. 
• Demonstrated skill in influencing and aligning cross-functional stakeholders without direct authority. 

Customer Focus, Service Delivery & Stakeholder Engagement 

• Customer-centric mindset with deep understanding of enterprise expectations. 
• History of improving customer sentiment metrics (CSAT, NPS). 
• Hands-on experience optimizing support processes: incident management, escalation, root cause analysis, and continuous improvement. 
• Direct engagement with customers and executives during escalations and strategy discussions. 
• Excellent communicator, adept at translating technical concepts for diverse audiences. 
• Skilled at converting business needs into actionable technical requirements. 
• Comfortable conveying priorities, risks, and recommendations to leadership and adjusting style as needed. 

What’s in it for you?

Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NiCE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NiCEr!

Enjoy NICE-FLEX!

At NiCE, we work according to the NiCE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere.

Requisition ID: 10429
Reporting into: Head of Technical Support
Role Type: Director

People Operations Representative - Philippines

We are hiring a People Operations Representative based in the Philippines to support our global employee population. This individual will be a key part of our Global People Operations team, working both front-line and “back-office” operations, ensuring high-quality execution of core HR processes and delivering a responsive, employee-centered experience. This role will report directly to the People Operations Manager based in the U.S.

The ideal candidate is highly organized, detail-oriented, and comfortable working across time zones in a fast-paced, collaborative environment, with a passion for operational work and solving day-to-day employee issues.

• Process employee lifecycle transactions, including new hires, job changes, and terminations.
• Provide tier 1 support for employee inquiries related to HR policies, processes, and tools across supported regions. Escalate complex or advanced employee issues to appropriate partners or teams as needed.
• Coordinate pre-hire onboarding steps and work authorization steps.
• Perform regular data audits to ensure accuracy and integrity of employee records.
• Support basic HR reporting needs.
• Contribute to maintaining process documentation and driving consistency across global operations.
• Maintain and audit employment records.
• Support compliance efforts by assisting with employment-related audits and reports, including I-9 audits, payroll audits, and other mandatory reviews.

Minimum Skills or Experience Requirements 

• Flexibility to work US Time hours.
• 2–3 years of hands-on experience in People Operations for a global organization (experience supporting international regions is a plus).
• Familiarity with employee lifecycle processing and experience with data management in an HRIS (UKG experience preferred).
• Strong computer skills in Microsoft Office Suite (especially Excel and SharePoint).
• Ability to analyze and validate data accurately and thoroughly.
• Ability to handle sensitive and confidential information with professionalism.
• Strong professional proficiency in written and verbal English, with the ability to communicate effectively in cross-cultural and business environments.
• Ability to manage tasks independently, prioritize effectively, and meet deadlines with a high degree of accuracy.
• Self-motivated and collaborative team player.
• Commitment to continuous learning, particularly in employment laws, HR technology, and employee experience best practices.
• Bachelor’s degree in Human Resources or a related field is strongly preferred.

Company Benefits

• Company stocks
• Annual merit increase based on performance
• 15% night shift differential pay
• Paid Leave with Cash Conversion
• HMO with free dependents
• Retirement Plan
• Life Insurance
• While on work from home setup: Internet and meal allowance are provided
• Employee Assistance Program for mental and social well-being
• Government-mandated Benefits (SSS, PhilHealth, PagIBIG, 13^th month pay, Solo parent leave, Special leave for women)

We are seeking a Program Manager, Talent & Learning to drive the planning, execution, and continuous improvement of global talent management and learning programs. This role will ensure cyclical and ongoing programs—such as engagement surveys, performance and talent processes, learning system configurations, communications, and enablement—are delivered on time, with high quality and strong stakeholder alignment. The ideal candidate is highly organized, detail-oriented, and experienced in managing complex programs across HR and business teams.  

Responsibilities: 

Program Planning & Delivery  

• Support program coordination under guidance for global talent management and learning initiatives, including engagement surveys, performance and talent cycles, learning launches, and enablement programs. 
• Develop and maintain project plans, communications, timelines, dependencies, and risk logs, identifying and escalating risks and supporting plan adjustments to support on-time, high-quality delivery across multiple workstreams 
• Assist with system (Culture Amp/Degreed) configurations and readiness activities in partnership with L&D, HRIS, IT, and vendors to support program execution. 

 Stakeholder & Cross-Functional Coordination  

• Partner closely with Talent, L&D, People Partners, HR Operations, and IT to align roles, responsibilities, and deliverables. 
• Participate in working sessions, and provide updates, to support clarity, progress, and timely issue resolution across stakeholders. 
• Manage vendor coordination for surveys, platforms, or external support tied to program delivery. 

 Communications & Enablement  

• Support communication and training logistics related to talent and learning programs, ensuring audiences receive the right information at the right time. 
• Assist in creating enablement materials, including toolkits, FAQs, timelines, and reference guides. 
• Ensure consistent messaging and change readiness across global audiences. 

 Program Monitoring & Continuous Improvement  

• Help monitor metrics, milestones, and collect feedback to assess effectiveness and identify improvement opportunities. 
• Support program reviews as needed to capture lessons learned and recommend enhancements for future cycles. 
• Maintain templates and suggest improvements to improve scalability and repeatability of talent and learning programs. 

 Qualifications:  

• Bachelor’s degree (recommended)  
• 5+ years of HR or Learning and Development experience  
• Experience managing HR, talent management, learning, or people programs in a fast-paced, tech environment. 
• Strong program management skills, including planning, dependency management, and risk mitigation. 
• Comfort partnering cross-functionally with HR, IT, Communications, and stakeholders. 
• Excellent organizational, communication, and follow-through skills. 

Company Benefits

• Company stocks
• Annual merit increase based on performance
• 15% night shift differential pay
• Paid Leave with Cash Conversion
• HMO with free dependents
• Retirement Plan
• Life Insurance
• While on work from home setup: Internet and meal allowance are provided
• Employee Assistance Program for mental and social well-being
• Government-mandated Benefits (SSS, PhilHealth, PagIBIG, 13^th month pay, Solo parent leave, Special leave for women)

Role: Bilingual Mandarin Sales Planner

Location: Philippines (Hybrid)

Reporting to: Hub Operations Lead

The opportunity
We’re MiQ, a global programmatic media partner for marketers and agencies. Our people are at the heart of everything we do, so you will be too. No matter the role or the location, we’re all united in the vision to lead the programmatic industry and make it better.

As a Bilingual Mandarin Sales Planner, you’ll play a critical role within the Center of Success (CoS), working cross‑functionally with Sales, Trading, Data & Analytics (DnA), Product, L&D and Marketing across the JAPAC footprint. You’ll support client acquisition, help drive growth, and ensure prospects and clients receive thoughtful, accurate and strategic planning support, acting as a key bridge between Mandarin‑speaking stakeholders and the wider regional team.

What you’ll be doing

Your main responsibilities will include:

1. Sales Planning & Delivery

Craft and deliver accurate, thorough, and compelling proposals within RFP deadlines, ensuring local nuance and business context are reflected appropriately.Manage multiple priorities and deadlines while maintaining high-quality output.Strategize with Sales Leads and in‑market teams during pre‑sale periods to grow existing business and win new opportunities, with particular emphasis on briefs.

1. Strategic Support & Insight Generation

• Collaborate with regional Sales teams to understand client objectives and campaign goals, ensuring clear translation and interpretation where Mandarin is required.
• Conduct market research and audience analysis to inform media strategy and planning, leveraging understanding of both Mandarin and broader SEA consumer behavior.
• Partner with Data & Analytics teams to develop data‑driven insights and pre‑campaign recommendations for RFPs, helping localize narratives for Mandarin‑speaking clients where needed.
• Stay current on industry trends, competitor activity and new product offerings to provide strategic value.

1. Proposal development & quality assurance

• Develop customised media proposals aligned with client requirements and strategic recommendations, ensuring clarity and accuracy in both Mandarin and English where applicable.
• Support the creation of visually engaging pitch decks and presentations for client meetings, including content localization or adaptation for Mandarin‑speaking stakeholders.
• Ensure all proposals and materials are accurate, well organised and aligned with MiQ brand guidelines.
• Maintain a high level of attention to detail and timeline discipline to meet local team and client expectations across multiple markets.

1. Collaboration & communication

• Partner with Sales and Trading teams to customise MiQ’s product suite to client needs.
• Work cross‑functionally with internal stakeholders across regions, building strong relationships and navigating cultural and market differences to find solutions.
• Communicate clearly and effectively with internal teams and stakeholders, adapting your style and language (Mandarin/English) to drive positive outcomes.
• Build strong knowledge of MiQ products and capabilities to confidently support internal and external conversations across all supported markets.

1. Innovation & continuous improvement

• Bring curiosity and creativity to find new ways of working and process improvements.
• Be open to testing new approaches that improve efficiency, accuracy and impact, particularly in how we support multiple markets from a centralized hub.

YOUR QUALIFICATIONS

• Business‑level Mandarin and English proficiency (spoken and written), with the ability to understand complex commercial and technical concepts and communicate them clearly to diverse audiences.
• Experience working with Mandarin stakeholders or markets (clients, agencies, or internal teams) is a strong plus.
• Genuine interest in digital media, advertising and/or programmatic, with a desire to learn sales planning from the ground up.
• High level of organisation and attention to detail; eager to build good habits around managing multiple briefs, deadlines and stakeholders.
• Clear, confident communication skills and a willingness to build relationships with teammates across markets and functions.
• A proactive, learning-oriented mindset – you ask questions, seek feedback and take ownership of your tasks.
• Strong alignment with MiQ’s core values and culture and a desire to contribute to a collaborative, high-performing team.
• A can-do attitude that brings energy, drive and enthusiasm to your work.
• A dream to grow your career as the company scales, taking advantage of learning and mobility opportunities at MiQ.

We’ve highlighted some key skills, experience and requirements for this role. But please don’t worry if you don’t meet every single one. Our talent team strives to find the best people. They might see something in your background that’s a fit for this role, or another opportunity at MiQ. 

What’s in it for you
MiQ is incredibly proud to foster a welcoming culture. We do everything possible to make sure everyone feels valued for what they bring. With global teams committed to diversity, equity, and inclusion, we’re always moving towards becoming an even better place to work. 

Values:

Our values are so much more than statements. They unite MiQers in every corner of the world. They shape the way we work and the decisions we make. And they inspire us to stay true to ourselves and to aim for better. Our values are there to be embraced by everyone, so that we naturally live and breathe them. Just like inclusivity, our values flow through everything we do - no matter how big or small.

• We do what we love - Passion 
• We figure it out - Determination 
• We anticipate the unexpected - Agility 
• We always unite - Unite
• We dare to be unconventional - Courage  

Benefits:

Every region and office has specific perks and benefits, but every person joining MiQ can expect:

• A hybrid work environment;
• New hire orientation with job specific onboarding and training;
• Internal and global mobility opportunities;
• Competitive healthcare benefits;
• Bonus and performance incentives;
• Generous annual PTO, paid parental leave, with two additional paid days to acknowledge holidays, cultural events, or inclusion initiatives;
• Employee resource groups designed to connect people across all MiQ regions, drive action and support our communities.

Apply today

Equal Opportunity Employer 

E-Verify Employer

Role: Programmatic Trader Ops

Location: Manila, Philippines (Hybrid)

Reports to: Trader Manager

The opportunity

We’re MiQ, a global programmatic media partner for marketers and agencies. Our people are at the heart of everything we do, so you will be too. No matter the role or the location, we’re all united in the vision to lead the programmatic industry and make it better.

As a Programmatic Trader Ops, you’ll play a critical operational role within the Center of Success (CoS), working cross‑functionally with Traders, Account Managers, Data & Analytics (DnA), Product and Marketing across the JAPAC footprint. You’ll own the trafficking, reporting, discrepancy checks, remnant management and troubleshooting that underpin successful campaign delivery and client growth.

The role is designed for individuals with no prior experience in programmatic trading who want to learn both programmatic and trading, providing a key pathway into programmatic trading and digital media operations. For someone who enjoys working with data, following structured processes, and learning new tools, it offers the opportunity to build skills not only in operations but also in trading, with a potential transition into a trader role over time based on interest and performance.

What you’ll be doing

Your main responsibilities will include:

1. Campaign trafficking & delivery

• Execute accurate, thorough, and timely campaign trafficking across relevant platforms, following agreed SOPs and checklists.
• Manage multiple campaigns and deadlines while maintaining high‑quality output and attention to detail.
• Maintain a high level of attention to detail and timeline discipline so deliverables meet MiQ’s quality standards and partner expectations.

2. Performance reporting & discrepancy management

• Prepare and deliver regular campaign performance reports that are accurate, well‑structured, and useful for internal and external stakeholders.
• Monitor live campaign performance against benchmarks, flagging pacing, delivery, and performance issues early.
• Perform systematic discrepancy checks between ad server, DSP, and client systems, helping to identify root causes and support resolution.

3. Remnant management & optimization support

• Work alongside Supply Manager and utilize proper publisher inventory ensuring it is used effectively in line with trading strategies.
• Support mid‑flight optimization by analyzing performance data and providing clear, structured inputs to Traders and Trading Managers to inform decisions.

4. Troubleshooting & quality assurance

• Troubleshoot delivery, pacing, targeting, creative, and tracking issues, collaborating with Traders, Ad Operations, and other teams as needed.
• Generate and validate tracking pixels for campaign measurement, ensuring accurate implementation before launch.
• Ensure all campaign setups (targeting, budgets, flight dates, creatives, pixels) are correct and ready for launch.

5. Collaboration, continuous learning & improvement

• Work cross‑functionally with Traders, Account Managers, Sales, DnA and other internal stakeholders across regions, building strong relationships and navigating differences to find solutions.
• Communicate clearly and effectively with internal teams, adapting your style to drive positive outcomes.
• Bring curiosity and a continuous‑improvement mindset, contributing ideas that improve efficiency, accuracy, and impact in our operational workflows.
• Build exposure to programmatic trading by supporting basic campaign activation tasks, helping with pre‑ and post‑campaign analysis, and progressing through agreed platform learning paths and certifications (e.g. DV360, The Trade Desk, social platforms) as part of your development plan.

YOUR QUALIFICATIONS

• Genuine interest in digital media, advertising and/or programmatic, with a desire to learn trading and campaign operations from the ground up.
• High level of organisation and attention to detail; comfortable managing multiple campaigns, tasks, and stakeholders simultaneously.
• Strong analytical and numerical comfort; able to work confidently with data in spreadsheets and learn new tools and systems quickly.
• Clear, confident written and verbal communication skills, with the ability to summarise issues and performance succinctly for different audiences.
• A proactive, learning‑oriented mindset – you ask questions, seek feedback, use documentation, and take ownership of your tasks.
• Problem‑solving approach that allows you to logically narrow down potential causes when something looks wrong in data, pacing, or setup.
• Strong alignment with MiQ’s core values and culture, and a desire to contribute to a collaborative, high‑performing team.
• A can‑do attitude that brings energy, drive and enthusiasm to your work.
• A dream to grow your career as the company scales, including progression into a Trader role and taking advantage of learning and mobility opportunities at MiQ.

We’ve highlighted some key skills, experience and requirements for this role. But please don’t worry if you don’t meet every single one. Our talent team strives to find the best people. They might see something in your background that’s a fit for this role, or another opportunity at MiQ.

What’s in it for you 
MiQ is incredibly proud to foster a welcoming culture. We do everything possible to make sure everyone feels valued for what they bring. With global teams committed to diversity, equity, and inclusion, we’re always moving towards becoming an even better place to work. 

Values:

Our values are so much more than statements. They unite MiQers in every corner of the world. They shape the way we work and the decisions we make. And they inspire us to stay true to ourselves and to aim for better. Our values are there to be embraced by everyone, so that we naturally live and breathe them. Just like inclusivity, our values flow through everything we do - no matter how big or small.

• We do what we love - Passion 
• We figure it out - Determination 
• We anticipate the unexpected - Agility 
• We always unite - Unite
• We dare to be unconventional - Courage  

Benefits:

Every region and office has specific perks and benefits, but every person joining MiQ can expect:

• A hybrid work environment;
• New hire orientation with job specific onboarding and training;
• Internal and global mobility opportunities;
• Competitive healthcare benefits;
• Bonus and performance incentives;
• Generous annual PTO, paid parental leave, with two additional paid days to acknowledge holidays, cultural events, or inclusion initiatives;
• Employee resource groups designed to connect people across all MiQ regions, drive action and support our communities.

Apply today

Equal Opportunity Employer 

E-Verify Employer

About the Job

You are looking for a challenge, eager for a fast-paced startup environment that will push you out of your comfort zone, where learning happens. Most importantly, you’re a problem solver with exquisite attention to detail , unafraid to get technical to understand the root cause of an issue.

The Financial Operations team manages all customer funds across the region, ensuring that funds are placed appropriately, liquidity is managed correctly, transactions are reconciled and all manual operations to support customer fund flows are executed to an extremely high standard.

This role specifically is to run the FX and Cash Management teams for our sister entity, DragonPay, while still reporting regionally into the Xendit Head of FinOps. The DragonPay team currently operates independently of Xendit, but the goal is to align our operations across entities and use best practices from each to raise the bar.

If you can be accurate and detail-oriented under pressure, are always reliable, collaborative, and love the dynamic environment of operations, we want to hear from you. Bonus points for those who love challenging the status quo.

Minimum Qualifications

• Graduate of Management, Accounting, Finance, or a similar course, with 6-8 years of relevant experience in a start-up/fast paced environment or within the payments, fintech, or financial services spaces
• At least 3 years working in cross-border and FX operations
• Experience in managing a Finance / Financial Operations team of 6-8 people
• Able to get your hands dirty, getting into the weeds of the operations to ensure they are done in the most efficient and effective manner
• Comfortable dealing with large datasets and data analysis
• Constantly looking to push the bar and increase standards of operations
• You have a discerning ability to prioritize workload in line with tight deadlines and work effectively under pressure
• You are a team player and communicate well with internal and external stakeholders
• You have great ownership mentality and have proven you can push towards a goal by yourself
• You pick up new skills quickly using a combination of self-exploration and relationship building
• You are detail-oriented and able to manage multiple priorities while maintaining quality work
• Detail oriented, can see patterns in data/information or notice when something is amiss
• Located in Manila, able to go to the DragonPay office in Marikina daily

Preferred Qualifications

• Experience working in or dealing with banks or large financial institutions
• Experience with SQL or visualization tools (e.g. Looker)
• At least 3 years working in cash management / treasury operations

Responsibilities

Oversee & execute the fund management & liquidity strategy for DragonPay operations

• Understand all fund flows, their volumes, and their liquidity requirements, in order to build on the existing strategy to support these operations
• Enhance the existing strategy to manage liquidity in the most operationally and cost effective manner for Xendit. Adjust strategy as needed
• Monitor funds through the day to ensure correct allocation across accounts
• Train the team on how to manage liquidity so they grow into operating more independently

Monitor FX operations to ensure seamless execution

• Execution of FX operations will be done by the existing Financial Operations team.
• Oversee and guide the operations to ensure that there are no errors or disruptions to merchant flows
• Create or update SOPs as required to correct operations and ensure they all follow best practices
• Address and manage any operational issues or escalations independently

Operational improvements & reporting

• Focus on the processes and tooling to enable the execution of cross border fund flows and liquidity operations
• ⁠⁠Own and drive Cash Management & FX metrics such as efficiency and accuracy

Work closely with various internal teams to drive success

• Work closely with relevant stakeholders to ensure all operations are smooth and all Cash Management / FX transactions are correctly reconciled
• As our products continue to evolve, partner closely with the product team to give feedback on the product and provide FinOps’ input and requests, to ensure future builds and evolutions meet our operational requirements
• Solve complex problems by working across product, regional partnerships, treasury, compliance, sales and growth teams to ensure FinOps is set up for success

Team management

• Manage and guide team members to grow within Xendit and scale up their skillset
• Mentor junior team members and ensure their work is delivered to a high standard
• Coach more senior team members to level up, become people managers, and take on additional responsibilities

Do whatever it takes to make Xendit succeed

We are continuously growing in 2026 and are building a strong pipeline of HR and People Talent professionals to support our expanding global operations. This evergreen opportunity allows us to connect with talented individuals passionate about delivering exceptional HR support in a dynamic, international environment.

We are currently hiring for multiple headcounts across associate-level HR and People roles, supporting different teams and global stakeholders across early, mid, and night shifts.

We are looking for HR professionals with experience supporting international employee populations and full employee lifecycle management, including onboarding, employee data administration, and HR process coordination within shared services or global environments.

If you have experience working with global teams, HR systems, and end-to-end employee lifecycle processes, we encourage you to apply and join our growing talent community.

The Role

At HelloConnect, you will be part of a dynamic team in Inoza tower, BGC that embraces innovation and leverages advanced technology to create exceptional experiences. Our culture is built on collaboration, continuous learning, and a commitment to excellence. You’ll have the opportunity to work on impactful projects, develop your skills, and grow within a supportive environment that values diverse perspectives and experiences.

As a People Shared Services Associate at our organization, your responsibilities include employee data management such as contract administration, certificate generation, benefit data administration, and archiving personnel documents in Workday, while maintaining high-quality HR master and movement data. Ensuring data accuracy, updating records, and reporting issues to the team are crucial aspects of your role. You'll collaborate with respective stakeholders to enhance the employee experience, maintain confidentiality, and contribute to overall team goals. Additionally, you'll handle ad-hoc admin processes to support operational efficiency.

What you’ll do

• Facilitate employment life cycle data management and changes such as but not limited to onboarding, contract processing, new hire registration and profile creation, job detail changes/ movements, competency/training requirements, off boarding etc.
• Facilitate time registration, and travel and bill expenses administration.
• Leave administration and other relevant employees benefit data administration in the system.
• Responsible for document management related to courses, performance management, training into the systems, including issuance of employment certificates and other relevant documents.
• Maintain and update competence file and support in electronic filing system structure.
• Maintains HR master data and movement data in the system by to ensuring high Degree of data quality.
• Administrating digital applications such as DocuSign and other relevant document management.
• Ensures document archiving of all personnel-related documents in the HR system.
• Ensure continuous alignment and improvement of HR processes and practices across the organization.
• Participate in activities related to tasks such as training, audit, and creation and review of Standard Operating Procedure, when applicable.
• Keeps the data updated in Workday and corrects whenever applicable data if needed.
• Ensures data accuracy and correct flow of information to the relevant stakeholders involved in the daily activities.
• Perform other related tasks that may be required from time to time.

What you’ll bring

Qualifications

• With a Bachelor’s degree in Human Resources, Psychology, and/or related field.
• With at least two (2) years of solid and comprehensive experience in the same capacity.
• Has experience and knowledge of HR processes, systems, and tools within the various stages of the employee lifecycle.
• Has proven skills in managing, understanding, and executing of ERP systems and tools, database functionality, and reporting.
• Proficient in employee data process management.

Competencies

• Knowledge and working experience in Workday are an advantage.
• Has experience in Microsoft Office tools.
• Experience working in a multicultural and shared services environment.
• Has willingness and ability to proactively collaborate and communicate within the team and with stakeholders.
• Ability to resolve conflict with integrity and demonstrate a high degree of confidentiality and negotiation skills within the scope.
• Analytical and able to translate and communicate statistical data into action.
• Ability to work independently as well as in a team.
• Structured, accurate, systematic, and committed to delivering within deadlines.
• Ability to take initiative make sound judgments and recommend decisions.
• Result-oriented mindset.
• Has good oral and written communication skills.
• Motivated to facilitate and contribute to the company’s growth.

What we offer

• Competitive Compensation: Beyond the standard package, we offer perks like Long Service Benefits (anniversary bonus) to recognize and celebrate your dedication
• Wellness & Perks: We prioritize your well-being by offering mental health support, HMO medical coverage, generous leave benefits plus life insurance for both you and your family's peace of mind
• Growth Opportunities: Invest in your personal development with an annual learning & development budget, plus access to the 360 Learning platform
• Dynamic Environment: Join a rapidly growing global Business Process Outsourcing company, where you'll collaborate with a diverse community spanning across multiple continents and cultures
• Work-Life Balance: Enjoy a healthy balance between your professional and personal life, with a supportive environment that prioritizes your well-being and personal time

Are you up for the challenge?

The first step to your new role starts here. Send in your application, along with your salary expectations and preferred start date. Our dedicated team will thoroughly review your details. We are excited to connect with you soon! 

#helloconnect
#LI-Hybrid

#hcevergreen

The Role

At HelloConnect, you will be part of a dynamic team in Inoza tower, BGC that embraces innovation and leverages advanced technology to create exceptional experiences. Our culture is built on collaboration, continuous learning, and a commitment to excellence. You’ll have the opportunity to work on impactful projects, develop your skills, and grow within a supportive environment that values diverse perspectives and experiences.

In this role, you will take on a key responsibility in maintaining data integrity across HR systems and managing workforce schedules, contributing to our ongoing efforts to drive business success and enhance customer satisfaction.

We’re looking for passionate individuals who can bring their unique skills and ideas to the table. Even if you don't meet every requirement but believe you’d excel in this role, we’d love to hear from you!

What you’ll do

• Provide generalist support to the facility in all areas of Human Resources
• Provide payroll support and data entry responsibilities for timekeeping accuracy and reporting
• Utilize and reference local HR tools, systems, and data sources to perform roster audit exercises
• Update and audit shift codes & schedules in ADP to ensure roster accuracy
• Manage & audit employees profiles in Workday to make sure they are properly reflecting their shifts, managers, and employment status
• Maintain employee records for HelloFresh and Temporary employees to ensure accuracy
• Manage associate callout system including verification of time off hours, use data exports to support operations shift planning, and use system functionality to send out
  critical site communications to applicable employees
• Assist with new hire orientations as needed
• Meet SLA requirements for resolving associate and manager inquiries presented through Workday Help
• Participate and execute on special projects as assigned
• Perform other related tasks that may be required from time to time.

What you’ll bring

• Experience & Education: A Bachelor’s degree in HR (or related field) combined with at least 3 years of comprehensive experience as an HR Generalist or in a similar operational capacity.
• HRIS Expertise: You possess required working knowledge of Workday, along with proven skills in managing ERP and payroll systems.
• Operational Proficiency: You have a solid grasp of payroll, timekeeping processes, and the full employee lifecycle, ensuring accuracy across databases.
• Digital Fluency: You are proficient in Microsoft Office (Excel, Word, PPT) and/or Google Suite (Docs, Sheets, Slides) and can translate statistical data into actionable insights.
• Global Mindset: You have experience working in a multi-cultural and shared services environment, demonstrating the ability to collaborate effectively across diverse teams.
• Integrity & Discretion: You handle conflict and confidential information with the highest degree of integrity and professionalism.
• Drive & Structure: You are a self-starter who works well independently or in a team, maintaining a structured approach to meet deadlines and contribute to company growth.

What we offer

• Competitive Compensation: Beyond the standard package, we offer perks like Long Service Benefits (anniversary bonus) to recognize and celebrate your dedication
• Wellness & Perks: We prioritize your well-being by offering mental health support, HMO medical coverage, generous leave benefits plus life insurance for both you and your family's peace of mind
• Growth Opportunities: Invest in your personal development with an annual learning & development budget, plus access to the 360 Learning platform
• Dynamic Environment: Join a rapidly growing global Business Process Outsourcing company, where you'll collaborate with a diverse community spanning across multiple continents and cultures
• Work-Life Balance: Enjoy a healthy balance between your professional and personal life, with a supportive environment that prioritizes your well-being and personal time

Are you up for the challenge?

The first step to your new role starts here. Send in your application, along with your salary expectations and preferred start date. Our dedicated team will thoroughly review your details. We are excited to connect with you soon! 

#helloconnect
#LI-Hybrid
#hcgreenhouse

Role: Programmatic / Digital Account Manager

Location: Philippines (Hybrid)

Reporting to: Hub Operations Lead

The opportunity
We’re MiQ, a global programmatic media partner for marketers and agencies. Our people are at the heart of everything we do, so you will be too. No matter the role or the location, we’re all united in the vision to lead the programmatic industry and make it better.

As an Programmatic / Digital Account Manager, you sit within Center of Excellence (CoS) and work cross-functionally with Sales, Trading, DnA, Product, L&D and Marketing across JAPAC footprint. You are accountable for the health and growth of key accounts, keeping clients happy, protecting revenue and unlocking new opportunities.

What you’ll be doing

Your main responsibilities will include:

Ad Operations and Client Servicing 

• Own day-to-day servicing for your client portfolio; be the go-to contact for stakeholders across JAPAC.
• Ensure SLAs are met and campaign operations are seamless; surface risks early and partner with relevant teams to fix them.
• Resolve or escalate client issues quickly and calmly, bringing in the right people at the right time.
• Listen actively to clients and internal teams, translating needs into clear actions and opportunities.
• Maintain regular touchpoints (status calls, reviews, QBRs, client entertainment where appropriate) that strengthen relationships and open doors for growth.
• Act as a “trusted advisor”, balancing client priorities with what’s right for MiQ and CoS.

Campaign Operations & Insight Management (85%) 

Pre-campaign: 

• Manage IOs and keep a clear view of the Sales pipeline (Salesforce CRM)
• QA briefs and pre campaign docs to ensure feasibility, accuracy and alignment to client goals and MiQ best practice.
• Project manage creative asset builds & other campaign setup requirements, coordinating across Trading, Design and external partners.
• Manage creative tag trafficking

Campaign activation: 

• Provide clients with timely screengrabs and proof of performance updates.

• Ensure reporting is correctly set up and focused on the KPIs that matter.
• Monitor pacing and performance, working with Trading and DnA to optimise and course correct.
• Troubleshooting campaign issues with the support of AM peers/Trading function
  
  

End of campaign:

• Manage and deliver post campaign insights alongside stakeholders from Trading, Sales and DnA teams
• Spot trends and patterns across campaigns that can be fed into future strategy and CoS planning.

Manage re‑booking of BAU activity to ensure continuity of revenue and a smooth client experience.Support booking reconciliation and invoice query resolution 

Innovation (15%) 

• Protect and grow MiQ’s accounts via upsell/cross-sell
• Consistently suggest novel approaches for all types of challenges; drive a culture of innovation amongst team members
• Proactively seek to pilot, validate, and improve new ideas or methods and is willing to take calculated risks
• Collaborate with sales and trading to drive performance

YOUR QUALIFICATIONS

• Client- facing experience in Digital Media
• Background in Client Services / Account Management / Sales Support / Ad-Ops 
• Highly organized and conscientious; able to multitask, prioritize, and stay on top of things in a fast-paced environment
• Excellent communication & relationship-building skills
• Independent, proactive and innovative mindset
• A can-do attitude to provide energy, drive and enthusiasm
• Alignment with MiQ's core values 
• Passion for growing your career as the company scales

We’ve highlighted some key skills, experience and requirements for this role. But please don’t worry if you don’t meet every single one. Our talent team strives to find the best people. They might see something in your background that’s a fit for this role, or another opportunity at MiQ. 

What’s in it for you 
MiQ is incredibly proud to foster a welcoming culture. We do everything possible to make sure everyone feels valued for what they bring. With global teams committed to diversity, equity, and inclusion, we’re always moving towards becoming an even better place to work. 

Values:

Our values are so much more than statements. They unite MiQers in every corner of the world. They shape the way we work and the decisions we make. And they inspire us to stay true to ourselves and to aim for better. Our values are there to be embraced by everyone, so that we naturally live and breathe them. Just like inclusivity, our values flow through everything we do - no matter how big or small.

• We do what we love - Passion 
• We figure it out - Determination 
• We anticipate the unexpected - Agility 
• We always unite - Unite
• We dare to be unconventional - Courage  

Benefits:

Every region and office has specific perks and benefits, but every person joining MiQ can expect:

• A hybrid work environment;
• New hire orientation with job specific onboarding and training;
• Internal and global mobility opportunities;
• Competitive healthcare benefits;
• Bonus and performance incentives;
• Generous annual PTO, paid parental leave, with two additional paid days to acknowledge holidays, cultural events, or inclusion initiatives;
• Employee resource groups designed to connect people across all MiQ regions, drive action and support our communities.

Apply Today; Equal Opportunity Employer 

Role: Programmatic Trader
Location: Metro Manila 
Reporting to: Team Leader or Trading Manager

What you’ll do
We’re MiQ, a global programmatic media partner for marketers and agencies. Our people are at the heart of everything we do, so you will be too. No matter the role or the location, we’re all united in the vision to lead the programmatic industry and make it better.

As a Programmatic Trader, you will be providing a unique link between commercial and analysis functions across the JAPAC region. You will have the opportunity to work closely with individuals from other markets and departments including Sales, Account Management and Data & Analytics; across our regional footprint. It is not easy work, but it is rewarding, and as the region is growing rapidly there is great opportunity to make an impact and grow along with it.

As a Programmatic Trader, your main responsibilities will include:

Campaign Activation
Excellent campaign performance – deliver client success across a diverse portfolio of accounts
End to end campaign ownership and performance monitoring
Use data to enhance buying decisions, resulting in overachievement vs. client- stated KPIs and internal profit objectives
Use insights to build client rapport to up-sell and earn incremental opportunity

Portfolio Management
Deliver on-point margin and retain clients
Apply expertise on new business and/or challenging campaigns to reduce margin
Grow client business via surpassing KPIs, delivering insights and building relationships
Use data, analysis, and trading expertise to deliver campaign ahead of pace and maintain performance

Internal Collaboration
Seamlessly communicate with commercial teams on product/capabilities positioning and growth strategy
Take initiative to support others and deliver teaching / training sessions
Work with MiQ global central departments to aid in any of the following:
Ad operations
Pre-campaign Analysis
Post-campaign insight reporting
Troubleshooting

Communication
Very confident in content creation and delivery for meetings
Attend and participate in meetings - deliver insight pieces and Q&A
Strong emphasis on delivering clients actionable insights via weekly commentary and end-of- campaign reports

Innovation
Regularly use campaigns to test and implement innovative ideas
Maintain and evolve trading/operational processes and best practices
Share results to encourage team-wide adoption of new insights, targeting tactics, optimisation methods and ways of working

What you’ll bring
At least 1 year experience trading programmatic campaigns
Curiosity to solve problems and performance mindset
High level of organisation and conscientiousness
Excellent communication skills
Proactive
Alignment with MiQ's core values/culture
A can-do attitude to provide energy, drive and enthusiasm
A dream to grow your career as the company scales
Experience working in regional hub > local market partnership an advantage 

We’ve highlighted some key skills, experience and requirements for this role. But please don’t worry if you don’t meet every single one. Our talent team strives to find the best people. They might see something in your background that’s a fit for this role, or another opportunity at MiQ. 

If you have a passion for the role, please still apply. 

What’s in it for you  
MiQ is incredibly proud to foster a welcoming culture. We do everything possible to make sure everyone feels valued for what they bring. With global teams committed to diversity, equity, and inclusion, we’re always moving towards becoming an even better place to work. 

Values:
Our values are so much more than statements. They unite MiQers in every corner of the world. They shape the way we work and the decisions we make. And they inspire us to stay true to ourselves and to aim for better. Our values are there to be embraced by everyone, so that we naturally live and breathe them. Just like inclusivity, our values flow through everything we do - no matter how big or small.

We do what we love - Passion 
We figure it out - Determination 
We anticipate the unexpected - Agility 
We hold each other accountable - Unity
We dare to be unconventional - Courage  

Benefits: 
Every region and office has specific perks and benefits, but every person joining MiQ can expect:
New hire orientation with job specific onboarding and training  
Competitive healthcare benefits  
Bonus and performance incentives 
Generous annual PTO, paid parental leave, with two additional paid days to acknowledge holidays, cultural events, or inclusion initiatives 
A hybrid work environment post onboarding for approved employees 

Apply today. Equal Opportunity Employer. E-Verify Employer.

Who we are 

In the past, to be a successful restaurateur, you simply had to have a passion for food and a passion for people - but to succeed as a digital restaurateur you also need to have a passion for technology. We believe in the joy of serving others, and that's why we created Otter – to help restaurateurs succeed in online food delivery. Restaurants around the world, both large and small, including Chick-fil-A, Ben & Jerry’s, KFC, and Eataly trust our software to power their delivery business. We increase sales, reduce order issues, and decrease delivery headaches. 

About the role:

The Workforce Management (WFM) Real-Time Analyst is responsible for monitoring, managing, and optimizing real-time performance across Customer Support operations. This role ensures service level attainment, efficient staffing utilization, and rapid response to intraday performance variances.

The ideal candidate is analytical, detail-oriented, and highly responsive, with a strong understanding of contact center operations and workforce planning principles.

What you’ll do

• Develop and maintain accurate workforce management forecasts and schedules based on historical data, anticipated call/chat/email volumes, and staffing requirements.
• Monitor real-time performance metrics such as call/chat/email volumes, service level, and agent adherence to schedule.
• Identify trends and patterns in customer support demand and make proactive recommendations to optimize staffing levels and resource allocation.
• Monitor and manage inbound queues, ensuring timely response to customer inquiries across multiple channels.
• Collaborate closely with team supervisors and managers to prioritize and schedule breaks, lunches, and meetings while ensuring adequate coverage.
• Coordinate and communicate channel switches based on real-time analysis, balancing workload and ensuring seamless customer support experience.
• Generate reports and provide analysis on key performance indicators (KPIs) and adherence to SLAs to identify areas for improvement and optimize team performance.
• Conduct regular meetings with team members to review performance metrics, address any concerns, and provide feedback on performance.
• Stay up to date with industry trends and best practices in workforce management and real-time analysis to continually improve processes and systems.

What we’re looking for

• Previous experience as a Workforce Management or Real-Time Analyst in a customer support or contact center environment.
• Strong analytical skills with the ability to interpret data and make informed decisions in real-time.
• Proficiency in using workforce management and reporting tools to analyze and manage contact center operations.
• Excellent communication skills with the ability to effectively collaborate and coordinate with team members and stakeholders at all levels.
• Strong organizational skills and the ability to multitask and prioritize in a fast-paced, dynamic environment.
• Knowledge of customer support metrics and KPIs, such as service level, average handle time, occupancy, and adherence.
• Ability to adapt to changing priorities and make quick decisions to optimize resource allocation.
• Strong problem-solving skills and the ability to identify process improvements and drive change.

Why join us 

• Demand for online food delivery is growing really fast! In the last 5 years, just in the US, the overall market has expanded 10X from $10B to $100B, and could expand to $500bn- $1T by 2030.
• Changing the restaurant industry: You’ll be part of a team that helps restaurants succeed in online food delivery. 
• Collaborative environment: You will receive support and guidance from experienced colleagues and managers, helping you to learn, grow and achieve your goals, and you’ll work closely with other teams to ensure our customer’s success.

What else you need to know 

This role is based in our Manila office location. As a company driven by innovation and continuous change, close collaboration is essential. We’re constantly reimagining our industry, creating new products, and refining our processes, and we do our best work together. That’s why all of our office-based teams work onsite, five days a week. 

Ready to join us as we serve those who serve others? 

#LI-Onsite

As we continue to scale globally, maintaining robust, scalable financial processes is essential to ensuring visibility, control, and efficiency across the business. This is where this role comes in. 

About the role (What you’ll be doing)

In this position, you'll ensure the accuracy, integrity, and scalability of expense operations across Euc, enabling teams to operate efficiently while maintaining strong financial controls. You’ll partner closely with Finance and cross-functional stakeholders and report into the Finance team.

• Review, audit, and process employee expense reports, ensuring accuracy, completeness, and compliance with company policies
• Manage end-to-end reimbursement processes (e.g., travel, per diem, corporate cards), including reconciliation with accounting systems and card statements
• Enforce expense policies and internal controls by identifying non-compliant spend, resolving discrepancies, and maintaining audit-ready records
• Serve as the primary point of contact for expense-related queries, providing clear and timely support to employees across markets
• Prepare expense reports and analyses, identifying trends, anomalies, and opportunities for cost optimisation
• Administer and optimise expense management systems (e.g., Concur, Expensify, Ramp), including workflows, data integrity, and troubleshooting

About you (Who you are)

You are detail-oriented, process-driven, and comfortable operating in a fast-paced, global environment. You take ownership of your work, communicate clearly, and look for ways to improve how things are done. You proactively identify and resolve issues, bring structure to processes, and continuously improve systems to balance strong controls with a seamless employee experience.

Skills & experience

• 2+ years of experience in expense management, accounts payable, or finance operations
• Strong understanding of expense policies, audit requirements, and reconciliation processes
• Experience using expense management platforms (e.g., Concur, Expensify, Ramp) and accounting systems
• High attention to detail with the ability to identify discrepancies and ensure data accuracy
• Strong communication skills, with the ability to support stakeholders and explain policies clearly
• Comfortable working cross-functionally and managing multiple priorities in a dynamic environment

Nice to have

• Experience supporting global or multi-entity expense processes
• Exposure to process improvement or automation initiatives

Why join Eucalyptus?

Euc is also behind a growing family of digital healthcare clinics (Pilot, Kin, Software, Compound) across men’s health and well-being, fertility, skincare, and preventative health.

Here’s what makes joining Euc unique:

• What’s next - Our goal for the next three years is to support 1 million patients globally to live better for longer. We’re launching into new conditions, demographics, and geographies as we build a truly preventive healthcare ecosystem.
• Build something world-changing - We’re on the path to becoming the world’s largest international digital healthcare company. It will be challenging, fast-paced, and deeply rewarding.
• Make real impact - You will deliver work that directly shapes patient outcomes and scales evidence-based care across markets.
• Accelerate your growth - You will have high ownership, continuous feedback, and dedicated development support.
• Join a motivated team - You will collaborate with talented peers to solve complex clinical and operational problems at scale.

What’s ahead in the Philippines?

• Grow with us globally - Get mentorship from leaders across Australia, the UK, Germany, and Japan while collaborating with top-tier teams in the Philippines and South Africa.
• Shape your career - ****Access learning budgets, conferences, certifications, peer shadowing, and a global knowledge-sharing culture.
• Work where wellbeing matters - Enjoy wellness budgets, social clubs, hybrid work arrangement, and initiatives that help you stay balanced and connected.
• Innovate with purpose - Use state-of-the-art tools and contribute to bold, impactful solutions in healthcare.
• Support at every stage - Benefit from comprehensive health coverage (including up to 2 dependents), vacation, sick, and parental leaves, 13th-month pay, statutory benefits, and transport allowance.

At Eucalyptus, we value individuals from all backgrounds, experiences, and perspectives, and we embrace the unique qualities each person brings. When you apply, please let us know of any reasonable adjustments you may need during the interview process.

Who We Are:

Convoso is a leading provider of omnichannel contact center software. The company was founded on innovation and continues to push boundaries in our industry. 

Headquartered in Los Angeles, the company has employees around the globe working both hybrid and remote. The company culture fosters team integrity, positive persistence, and continuous growth. (A heads up - we were awarded as Built In LA’s Best Places to Work in 2020, 2021 and 2022!)

With Convoso, the future is bright as we continue to evolve our technology.

The company’s foundational product provides the most powerful contact center software available for outbound teams. However, we are expanding our reach by relaunching an advanced version of our conversational AI product. The enhanced capabilities of our Intelligent Virtual Agent (IVA) gives our customers a competitive edge and streamlined productivity by dramatically reducing repetitive tasks. This future forward technology will allow Convoso to grow into new markets across hundreds of use cases. 

Convoso is looking for people who are excited about technology and the fast growing, innovative field of IVA and AI. We are a company of motivated team players driving accelerated growth in a supportive, positive culture. We celebrate a diversity of people, ideas, and backgrounds that contribute to one shared community. 

Most roles at Convoso function as “hybrid” with some opportunities for travel to in-person business events and company meetings. For remote positions, Convoso’s U.S. hiring is open to candidates who are residents of the following states: AZ, CA, CO, CT, FL, GA, IL, IN, MA, NC, NJ, NV, OH,TX, UT, PA. 

The Job:

At Convoso, we’re constantly, vigilantly looking for ways to reshape the future of lead generation contact centers. Our mission is to revolutionize the call center industry by empowering agents to convert leads faster. That’s where you come in.

​​We are looking for … a Product Marketing Specialist to support our product marketing team through competitive intelligence, internal documentation, and product marketing analytics. 

This role will own our competitive intelligence program, maintain our product marketing documentation in Confluence, and partner with Product Operations to build dashboards and reporting that track the impact of product marketing initiatives.

This is a highly operational role for someone who enjoys organizing information, analyzing trends, and helping teams stay informed about competitors, product changes, and marketing performance.

You will work closely with Product Marketing, Product Management, Product Operations, and Content Marketing teams.

What You'll Be Doing:

Competitive Intelligence

• Run and maintain our AI-assisted competitive intelligence program
• Synthesize the intelligence into a succinct, simple, actionable copy for marketing and revenue 
• Maintain and update competitive documentation (template for above)
• Deliver monthly competitor summaries for internal teams
• Track competitor pricing, feature releases, and GTM activity

Product Marketing Documentation

• Own and maintain the Product Marketing Confluence portal
• Ensure documentation in the portal is accurate, organized, and regularly updated
• Help create clear documentation that enables sales, marketing, and product teams

Product Marketing Analytics

• Work with Product Operations to build dashboards that track product marketing performance
• Support weekly, monthly, and quarterly reporting
• Analyze data related to:
• product launches
• marketing campaigns
• content performance
• Surface insights that help improve marketing and product strategies

Cross-Functional Collaboration

• Partner with Product Marketing, Product Management, Product Operations
• Help ensure teams have the information they need about products, competitors, and market trends

Who You Are:

• 5+ years of experience in marketing operations, competitive intelligence, and data/analytics reporting
• Experience supporting product launches or GTM initiatives
• Ability to work independently in a remote environment
• Advanced Excel or Google Sheets skills
• Comfortable sharing insights and speaking up when you identify risks, trends, or opportunities
• Experience building or contributing to marketing/go-to-market dashboard
• Experience conducting competitive research and data analysis for a product
• Experience in B2B SaaS or technology companies
• Experience using AI tools for research and analysis
• Familiarity with BI tools such as Looker, Tableau, or Power BI
• Self-starter / able to work independently
• Strong analytical and organizational skills
• Strong written and verbal English skills, with experience producing clear documentation

Work Perks Worth The Hype:

• Competitive compensation package
• HMO Coverage for Employee plus one dependent (After Regularization)
• PTO, Paid Sick Time, Holidays, Bereavement time, Parental Leave
• Your birthday off
• Leadership Development Program
• Company Outings
• On and offsite team building events
• Paid training for departments
• Windows laptop
• And a team of highly experienced and kind colleagues!

HQ Office:

• Casual office environment & dress
• Fully stocked kitchen (Dietary restriction-friendly)
• Daily catered lunches
• Happy Hours
• Monthly Massages
  

About the Role (What You’ll Be Doing)

This role plays a critical part in ensuring our patients receive consistently high‑quality, empathetic support as we scale. You’ll work with key stakeholders and front-line operations to help safeguard care standards, surface insights from frontline interactions, and drive continuous improvement across patient support processes. This role reports to the Senior Operations Manager for Juniper Australia.

• Audit patient support interactions (email, live chat, calls) through a patient‑first and empathetic lens to ensure quality, tone, and adherence to internal standards.
• Produce weekly QA reports for Team Leads, including quality scores, trends, and clear coaching or training recommendations.
• Analyse QA results and support metrics (e.g. ticket quality, error rates, patient satisfaction) to identify patterns and propose actionable improvements.
• Maintain and optimise macros, templates, and workflows to reflect changes in products, policies, or processes, ensuring content remains accurate, compliant, and scalable.
• Partner with Learning and Knowledge Management to design and deliver training, measuring impact through QA outcomes, knowledge checks, and performance improvements.
• Collaborate weekly with Senior Patient Support Specialists and Process Specialists to identify process gaps, implement automation, and improve turnaround times.
• Capture and share patient insights, sentiment, and quality risks with cross‑functional partners to inform operational, product, and care improvements.

About You (Who You Are)

• At least 4-5 years of experience in quality control in a fast-paced customer centric environment
• A strong customer‑centric mindset, with a keen ability to assess tone, empathy, and communication quality.
• Analytical and reporting skills, with experience turning data into clear insights and practical recommendations.
• Strong communication skills, comfortable working with team members at all levels, from frontline specialists to senior stakeholders.
• Experience in quality assurance, process improvement, or customer support operations is a strong advantage.
• Can work in a hybrid set-up (2-3x per week on-site) at our hub in Makati

Why Join Eucalyptus?

Euc is also behind a growing family of digital healthcare clinics (Pilot, Kin, Software, Compound) across men’s health and well-being, fertility, skincare, and preventative health.

Here’s what makes joining Euc unique:

• What’s next - Our goal for the next three years is to support 1 million patients globally to live better for longer. We’re launching into new conditions, demographics, and geographies as we build a truly preventive healthcare ecosystem.
• Build something world-changing - We’re on the path to becoming the world’s largest international digital healthcare company. It will be challenging, fast-paced, and deeply rewarding.
• Make real impact - You will deliver work that directly shapes patient outcomes and scales evidence-based care across markets.
• Accelerate your growth - You will have high ownership, continuous feedback, and dedicated development support.
• Join a motivated team - You will collaborate with talented peers to solve complex clinical and operational problems at scale.

What’s Ahead in the Philippines?

• Grow with us globally - Get mentorship from leaders across Australia, the UK, Germany, and Japan while collaborating with top-tier teams in the Philippines and South Africa.
• Shape your career - Access learning budgets, conferences, certifications, peer shadowing, and a global knowledge-sharing culture.
• Work where wellbeing matters - Enjoy wellness budgets, social clubs, hybrid work arrangement, and initiatives that help you stay balanced and connected.
• Innovate with purpose - Use state-of-the-art tools and contribute to bold, impactful solutions in healthcare.
• Support at every stage - Benefit from comprehensive health coverage (including up to 2 dependents), vacation, sick, and parental leaves, 13th-month pay, statutory benefits, and transport allowance.

At Eucalyptus, we value individuals from all backgrounds, experiences, and perspectives, and we embrace the unique qualities each person brings. When you apply, please let us know of any reasonable adjustments you may need during the interview process.