Key Responsibilities

Team Leadership & Development

• Team Leadership & Development

People Management: Lead and manage a team of Quality Analysts, providing the coaching, support, and professional development necessary to meet performance targets.

• Individual Development Plans: Conduct at least bi-monthly 1-on-1 career coaching sessions to help team members bridge skill gaps, focusing on competencies like advanced RCA, stakeholder management, and policy expertise.
• Onboarding & Upskilling: Oversee the onboarding of new Quality staff and collaborate with the Training team to address upskill/cross-skill needs based on quality performance.
• Conflict & Dispute Resolution: Serve as the final arbiter for internal audit disputes and technical calibration variances that cannot be resolved at the Quality Analyst level. Handle internal and external escalations through the standard processes within the agreed turnaround time.

Quality Governance 

• Sampling Audit Management:  Oversee the full 360-degree sampling cycle—from defining the sampling logic and verifying statistically significant data sets to managing the appeal process and final analysis. Ensure the Quality Team’s compliance with the sampling volume requirements.
• Executive Reporting: Support the Quality Manager during WBR, MBR, and QBR sessions, translating complex audit data into high-impact "Executive Summaries" and “Path to Green” or “Get Well” strategies.
• Internal Quality Alignment:  Lead cross-functional Quality Meetings for each Line of Business (LOB) to drive performance visibility. This includes deep dives into key metrics— Audit Completion Rate, Quality Scores, Critical Errors —while ensuring all teams are aligned on the latest policy or quality guidelines updates, organizational changes, and auditor accuracy (ATA) results.
• Audit the Auditor (ATA): Execute the "checks on the checker" framework to maintain audit standardization and eliminate auditor bias across the team.
• Operational Alignment: Spearhead Weekly Meetings with Operations and Training Teams to align on upskilling needs and action plans, based on quality trends.

Policy Documentation: Maintain and update internal "huddle" documents or monitoring guidelines upon receiving clarifications from the client, ensuring a seamless cascade to all stakeholders.

Required Qualifications

• Education: A bachelor's or College degree is standard. Senior High School graduates may be considered with at least 6 months of BPO experience.
• Experience: Typically 3 years of Quality Assurance experience in a BPO setting. Experience in the same program is highly desirable.
•  Skills: 
• Good leadership skills
• Strong knowledge of QA fundamentals, principles, and methodologies.
• Excellent analytical skills and  proven ability to perform Defect Analysis, Trend Analysis, and Root Cause Analysis (RCA) to identify "The Why" behind the numbers
• Ability to distinguish between an "Individual Error" and a "Systemic Policy Gap" and correlate with Operational KPIs.

Ability to translate complex data sets into "Executive Summaries" and "Path-to-Green" strategies for stakeholders.

• Good stakeholder management skills
• High proficiency in Google Sheets/Excel (macros, complex formulas, pivot tables) and Slides/PPT to create high-impact visual dashboards for WBR, MBR, and QBR presentations.
• Familiarity with Google Analytics

Program-specific skills required.

• Language: Exceptional English communication skills (written and verbal) to confidently represent the Quality department in meetings with internal and external stakeholders.

The mission of Speechify is to make sure that reading is never a barrier to learning.

Over 50 million people use Speechify’s text-to-speech products to turn whatever they’re reading – PDFs, books, Google Docs, news articles, websites – into audio, so they can read faster, read more, and remember more. Speechify’s text-to-speech reading products include its iOS app, Android App, Mac App, Chrome Extension, and Web App. Google recently named Speechify the Chrome Extension of the Year and Apple named Speechify its 2025 Design Award winner for Inclusivity.  

Today, nearly 200 people around the globe work on Speechify in a 100% distributed setting – Speechify has no office. These include frontend and backend engineers, AI research scientists, and others from Amazon, Microsoft, and Google, leading PhD programs like Stanford, high growth startups like Stripe, Vercel, Bolt, and many founders of their own companies.

Overview

We're looking to hire for our Data side of our AI team at Speechify. This role is responsible for all aspects of data collection to support our model training operations. We are able to build high-quality datasets at petabyte-scale and low cost through a tight integration of infrastructure, engineering, and research work. We are looking for a skilled Software Engineer to join us.

What You’ll Do

• Be scrappy to find new sources of audio data and bring it into our ingestion pipeline
• Operate and extend the cloud infrastructure for our ingestion pipeline, currently running on GCP and managed with Terraform.
• Collaborate closely with our Scientists to shift the cost/throughput/quality frontier, delivering richer data at bigger scale and lower cost to power our next-generation models.
• Collaborate with others on the AI Team and Speechify Leadership to craft the AI Team’s dataset roadmap to power Speechify’s next-generation consumer and enterprise products.

An Ideal Candidate Should Have

• BS/MS/PhD in Computer Science or a related field.
• 5+ years of industry experience in software development.
• Proficiency with bash/Python scripting in Linux environments
• Proficiency in Docker and Infrastructure-as-Code concepts and professional experience with at least one major Cloud Provider (we use GCP)
• Experience with web crawlers, large-scale data processing workflows is a plus
• Ability to handle multiple tasks and adapt to changing priorities.
• Strong communication skills, both written and verbal.

What we offer

• A fast-growing environment where you can help shape the company and product.
• An entrepreneurial-minded team that supports risk, intuition, and hustle.
• A hands-off management approach so you can focus and do your best work.
• An opportunity to make a big impact in a transformative industry.
• Competitive salaries, a friendly and laid-back atmosphere, and a commitment to building a great asynchronous culture.
• Opportunity to work on a life-changing product that millions of people use.
• Build products that directly impact and support people with learning differences like dyslexia, ADD, low vision, concussions, autism, and more.
• Work in one of the fastest-growing sectors of tech, the intersection of artificial intelligence and audio.

Think you’re a good fit for this job? 

Tell us more about yourself and why you're interested in the role when you apply.
And don’t forget to include links to your portfolio and LinkedIn.

Not looking but know someone who would make a great fit? 

Refer them! 

Speechify is committed to a diverse and inclusive workplace. 

Speechify does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.

Area of responsibility

Imagine being part of a team that's shaping the future of cloud computing, delivering innovative solutions that transform the way businesses operate and people live. At IONOS, we're on a mission to empower organizations to achieve their full potential through our cutting-edge cloud products and services. 

We are seeking an experienced, skilled and passionate Software Developer for QA automation to ensure that our cloud products and services meet the highest standards of quality, security, and reliability. The successful candidate will have a technical background in cloud computing, quality assurance, and software development and will collaborate with cross-functional teams to identify and implement process improvements.

The QA engineer will 

• automate test suites from scratch and extend the test coverage to reduce production impacts and post-release fixes
• establish testing environments
• perform defect detection
• be embedded into the team, working closely with developers in a DevOps model for seamless collaboration and improved workflow.
• work in an agile environment

Qualification

• Bachelor's degree in Computer Science, Engineering, or equivalent work experience
• Minimum 5 years of experience in the technical field of software development, preferable in QA automation
• Knowledge of Frontend Test automation Tools (Playwright, Selenium, Cypress)
• Experience with CI/CD pipelines
• Good knowledge of a Scripting Language, e.g. Typescript or Python
• Proficient in using GIT for version control, including command-line operations, branch management, and repository handling
• Good knowledge of cloud computing, including cloud infrastructure and platform services (e.g., AWS, Azure, Google Cloud) and cloud-based software applications (e.g., IaaS, PaaS or SaaS)
• Sound knowledge of Linux, Virtual Machines, Kubernetes, Micro Services and Docker Containers are a strong plus

Area of responsibility

Imagine being part of a team that's shaping the future of cloud computing, delivering innovative solutions that transform the way businesses operate and people live. At IONOS, we're on a mission to empower organizations to achieve their full potential through our cutting-edge cloud products and services. 

We are seeking an experienced, skilled and passionate Software Developer for QA automation to ensure that our cloud products and services meet the highest standards of quality, security, and reliability. The successful candidate will have a technical background in cloud computing, quality assurance, and software development and will collaborate with cross-functional teams to identify and implement process improvements.

The QA engineer will 

• automate test suites from scratch and extend the test coverage to reduce production impacts and post-release fixes
• establish testing environments
• perform defect detection
• be embedded into the team, working closely with developers in a DevOps model for seamless collaboration and improved workflow.
• work in an agile environment

Qualification

• Bachelor's degree in Computer Science, Engineering, or equivalent work experience
• Minimum 5 years of experience in the technical field of software development, preferable in QA automation
• Knowledge of Frontend Test automation Tools (Playwright, Selenium, Cypress)
• Experience with CI/CD pipelines
• Good knowledge of a Scripting Language, e.g. Typescript or Python
• Proficient in using GIT for version control, including command-line operations, branch management, and repository handling
• Good knowledge of cloud computing, including cloud infrastructure and platform services (e.g., AWS, Azure, Google Cloud) and cloud-based software applications (e.g., IaaS, PaaS or SaaS)
• Sound knowledge of Linux, Virtual Machines, Kubernetes, Micro Services and Docker Containers are a strong plus

Position Overview:

At IONOS, we're on a mission to empower organizations to achieve their full potential through our cutting-edge cloud products and services. Imagine being part of a team that's shaping the future of cloud computing, delivering innovative solutions that transform the way businesses operate and people live.

We are seeking an experienced, skilled, and passionate Quality Assurance Engineer to ensure that our cloud products and services meet the highest standards of quality, security, and reliability. This role is ideal for someone who is hands-on, technically strong, and passionate about delivering high-quality software, focusing on testing the IONOS Cloud Platform.

The successful candidate will have a technical background in cloud computing, quality assurance, and software development and will collaborate with cross-functional teams to identify and implement process improvements.

Area of Responsibility

The QA Engineer will:

• Automate test suites from scratch and extend the test coverage to reduce production impacts and post-release fixes.
• Establish testing environments.
• Perform defect detection.
• Be embedded into the team, working closely with developers in a DevOps model for seamless collaboration and improved workflow.
• Work in an agile environment.

Key Responsibilities

• Design and execute manual test cases for web applications.
• Develop and maintain automated UI test scripts.
• Perform regression and cross-browser testing to ensure consistent UX.
• Identify, document, and track bugs and issues clearly and effectively.
• Collaborate with developers and the QA Team Lead, and contribute to the improvement of QA processes and best practices.

Qualifications

• Bachelor's degree in Computer Science, Engineering, or equivalent work experience.
• Minimum 5 years of experience in the technical field of software development, preferably in QA automation.
• Knowledge of QA methodology and tools.
• Experience with both manual and automated testing approaches and tools.
• Knowledge/familiarity of test automation tools (Playwright, Selenium, Cypress)
• Experience with CI/CD pipelines.
• Good knowledge of a Scripting Language, e.g. Typescript or Python.
• Proficient in using GIT for version control, including command-line operations, branch management, and repository handling.
• Good knowledge of cloud computing, including cloud infrastructure and platform services (e.g., AWS, Azure, Google Cloud) and cloud-based software applications (e.g., IaaS, PaaS or SaaS), and experience with cloud infrastructure and related technologies.
• Sound knowledge of Linux, Virtual Machines, Kubernetes, Micro Services and Docker Containers is a strong plus.
• Comfortable working in Linux environments and using the command line.
• Strong analytical skills and attention to detail.

We power the people who power the Internet.

Like tech, entrepreneurship, and working on a multinational team? You’ll feel at home at IONOS.

Who we are

With over 8 million customer contracts, IONOS is one of the world’s leading web hosting and cloud providers. Our products help businesses establish their web presence, grow their online reach, and scale their IT and cloud operations. IONOS carries a wide range of product portfolios ranging from domains and classic websites to full featured cloud servers and online marketing tools. IONOS Philippines, located in one of the premier business hubs in Metro Cebu is a captive site and has been in operations for 15 years, employing over 400 employees.

Who we’re looking for

Enthusiastic people with a passion for troubleshooting, support, technology, and sales – who want to help creators, local businesses, organizations find more success online.

TECHNICAL SUPPORT REPRESENTATIVE

Qualifications:

• At least 2nd year College Level or Graduate of any 2-year course

• At least 6 months sales/customer service experience is an advantage

• Knowledge in Website Development, Webhosting and Wordpress is an advantage

• Content Management System is an advantage

• Basic email knowledge and troubleshooting is an advantage

• Excellent English Communication Skills

• Ability to remain calm and professional in all circumstances

• Highly Motivated and Target Driven

• Willing to work on shifting schedules

• Solutions-oriented

Job and Company Highlights

• Competitive salary + bonuses + unlimited commission

• Generous paid time off

• Healthcare and Life Insurance coverage on day 1

• Above industry standard company and statutory benefits

• Monthly and Quarterly Engagement Activities

• Work-Life Balance

• Training and Development

DUTIES AND RESPONSIBILITIES

• Support and manage the HR Business Partner team members to ensure effective collaboration and support with operations, departments, and stakeholders. Ensure consistent touch base and alignment with program leaders;
• Acts as the main Program Partner of specialized programs or accounts regarding HR-related concerns involving employee life cycle inquiries, which may include onboarding, offboarding, lateral transfers, and any employee movements;
• Conduct constant meetings and touch base with program leaders and stakeholders for policy alignment, compliance, and diagnosis. Perform Skip Level to leaders to assess the performance of HRBPs and the quality of support they provide;
• Assist the HRBP Manager in leading the design, development, and administration of projects, programs, and initiatives to improve HR process and policy compliance, increase employee engagement and productivity;
• Analyzes HR trends and metrics and collaborates with program leaders to determine initiatives and programs in order to increase employee engagement and productivity;
• Analyzes trends and metrics in partnership with the HR Center of Excellence (COEs) to develop solutions, programs, and policies;
• Investigate and resolve complex employee relations issues. Conducts effective, thorough, and objective investigations and coordination for immediate concern resolution;
• Strong familiarity with labor laws and government issuances related to employment. 
• Provide advice and facilitate high-risk dispute resolution and critical disciplinary decisions relating to the Company Code of Conduct. Ensure end-to-end internal disciplinary process compliance and documentation.
• Maintains in-depth knowledge of legal requirements related to day-to-day management of employees, reducing legal risks and ensuring regulatory compliance. Partners with the legal department as needed/required. If needed and authorized, represent the company at SENA conferences;
• Assist in reviewing policies and contracts. Help ensure that processes are compliant with current labor laws and, as much as possible, amplify best practices. Consistent compliance with government reportorial requirements and documentation.
• Help prepare, audit, and present critical HR Reports such as Attrition, COC, and Performance. Analyze data to provide recommendations and insights to achieve program and organizational goals.
• Facilitate and improve people partnership initiatives such as New Employee Orientation, Focus Group Discussions, Crash courses, and other learning discussions to promote positive employee experience;
• Assist in the conceptualization, development, & implementation of Human Resources projects or initiatives to maintain competitive advantage and increase employee engagement;
• Ensure a seamless employee offboarding experience. Gather needed data and prepare reports as needed.
• Attend to any tasks and report to the HRBP Manager, HR Manager, and Officer that may be assigned.

MINIMUM QUALIFICATIONS AND REQUIREMENTS

     Key Skills:

• With a strong background in Labor and Employee Relations.
• Background in all HR facets is an advantage.
• Strong Analytical Skills.
• Data Management/ Data Accuracy.
• Preferably has experience in the BPO Setting.
• Able to work on a shifting schedule, especially night shift.

     Demonstrated competency in the following areas is also required:

• Proven experience in developing and maintaining relationships with key internal and external stakeholders.
• Engaged in facilitation and training skills.
• Commitment to delivering the highest quality first time.
• Proven ability to work to deadlines and under pressure with a positive attitude.
• Compassionate.

     Education and/or Experience: 

• Candidate must possess at least a Bachelor's/College Degree, Human Resource Management, Business Studies/Administration/Management, Psychology or equivalent.
• At least 5 years of experience as an HR Coordinator, HRBP, ER Specialist, or HR Generalist. Or 1-2 years of experience as an HR Supervisor or Officer.

    Language Skills: 

• Outstanding written and verbal English communication skills.

Reports to:   Talent Acquisition Senior Manager 

Department: Talent Acquisition Department

Location:   16th floor JMT Bldg. Ortigas, Pasig City

Education Requirements

• Bachelor’s degree in Human Resources, Business Administration, or a related field

Key Responsibilities

1. Onboarding & Coordination

• Receive and validate candidates endorsed by Talent Acquisition.
• Schedule and conduct onboarding discussions, maintaining updated onboarding files and trackers.
• Monitor completion of required documents, pre-employment medical exams, and background checks to ensure readiness for Day 1 
• Process  buffers to be onboarded for potential fallouts to ensure 100% fill rate.

1. Candidate Support & Orientation

• Guide new hires through documentation, company policies, benefits, and onboarding requirements.
• Provide clear instructions and follow-ups to maximize completion rates and ensure a smooth onboarding experience.
• Address candidate questions and concerns promptly, escalating as needed.

1. Stakeholder & Vendor Coordination

• Collaborate with HR, TA, IT, Facilities, Training, and external vendors to ensure onboarding readiness.
• Communicate updates, risks, and progress to stakeholders to maintain alignment and accountability.

1. Reporting & Compliance

• Track onboarding metrics, maintain accurate records, and prepare daily and weekly reports for management.
• Represent Talent Acquisition in providing audit data to ensure all onboarding activities comply with company policies, labor regulations, and data privacy standards.
• Maintain audit-ready documentation and uphold confidentiality throughout the onboarding process.

MINIMUM REQUIREMENTS AND  QUALIFICATIONS

• Minimum 2 years of experience in onboarding, HR operations, or recruitment administration, preferably in a fast-paced environment such as BPO.
• Familiarity with recruitment documentation, sourcing, staffing processes, and reporting.
• Strong understanding of onboarding procedures, compliance requirements, and ATS/HRIS systems.

• Experience in using Google Suite or  Microsoft Office applications (Word, Excel, Outlook) and reporting tools.
• Strong organizational, time-management, and prioritization skills to handle multiple onboarding processes simultaneously.
• Critical thinking and problem-solving skills with attention to detail.

• Excellent verbal and written communication skills
• Ability to maintain confidentiality and professionalism while working independently or in a team.
• Strong interpersonal and customer-relations skills, able to collaborate with internal teams and external vendors.

• Able to work in a dynamic, fast-paced environment with competing demands.
• Willingness to work 100% onsite in various shifts, extended hours, or additional days as needed by business requirements.
  
  

As an Onboarding Support Specialist, you’ll play a critical role in ensuring customer data, configurations, and operational setup are accurate, complete, and delivered on time during onboarding and ongoing lifecycle events. This is a detail-driven, execution-focused role that supports Sales, Customer Success, and Services by keeping customer systems clean, reliable, and ready for success.

You’ll work behind the scenes to manage data imports, account setup, reporting requests, and operational tasks that directly impact customer experience and internal efficiency.

About the Role

• Consolidate, import, and QA customer data during onboarding and lifecycle events.

• Create, configure, and maintain customer templates and system setups.

• Manage and prioritize inbound requests, updating ticketing systems and stakeholders on progress and completion.

• Complete customer and project account setup, tracking status and ensuring accuracy across systems.

• Assist with customer reporting requests, consolidating and preparing final reports for upload into various platforms.

• Verify and validate customer information during offboarding and ensure proper data removal from systems.

• Support Sales, Customer Success, and Services teams with contact management and operational requests.

• Assist with preparation for customer business reviews and follow up on customer survey requests.

• Support the creation and maintenance of customer education and enablement content.

• Leverage AI-assisted tools to support data validation, documentation, and repetitive operational tasks to improve accuracy and efficiency.

• Contribute to ad hoc projects and initiatives aligned with Karbon’s business objectives.

About You!

• 1+ year of relevant work experience in operations, onboarding, customer support, or client services.

• 1–2 years of customer service experience, with comfort supporting customers and internal stakeholders.

• Experience in B2B account management, client services, or a comparable role preferred.

• Strong attention to detail with the ability to work through complex, process-driven tasks accurately.

• Solid project and task management skills with the ability to prioritize competing requests.

• Ability to translate complex issues into clear, actionable recommendations—both written and verbal.

• Highly motivated, self-directed, and comfortable working independently.

• Advanced proficiency in Google Workspace and Microsoft Office, especially Excel.

• Basic familiarity with internet technologies (HTML, FTP, cookies, web beacons, etc.).

• Bachelor’s degree in Information Technology or related field preferred, or equivalent experience.

Why Work at Karbon?

• Industry-leading benefits package including medical, dental, and vision insurance for you and up to three eligible dependents. Also:
• Work-from-home allowance
• Rice subsidy
• Meal allowance per working day
• Laundry allowance
• 15 paid time off days per year (which includes 5 Karbon Days per year)
• 7 Sick leave days per year
• Internet and work-from-home subsidy
• Discretionary bonus program
• Work with (and learn from) a very experienced team
• Be part of a startup team that will continue to grow around you
• Flexible approach to work environment (we believe in trust and autonomy)
• A culture of open communication, consistent feedback, and full transparency into company results, metrics, and financial position

BioCheffing- Clean Meals for Your Health and Biology

Biospan offers BioCheffing across the US, UK, EU and UAE. This is a luxury nutrition service where you get a private chef in your home, organic clean ingredients and nutrition support. We make personalised healthy food for people.

Why we're hiring

We’re scaling. That means more clients to look after, more chefs to schedule, and cash that needs to move cleanly. We’re hiring a hands-on operator to keep the day-to-day tight: customers happy, chefs organised, billing correct, and processes calm.

What you’ll do

• Customer and chef ops: handle inbox/WhatsApp, onboarding, de-escalate issues, keep updates crisp

• Recruitment flow: source, screen, schedule trials, onboard chefs (and staff)

• Billing & finance admin: invoice runs, refunds/credits, weekly reconciliation

• Light automations: maintain and create simple n8n/Zapier flows

• Compliance admin: NDAs, contractor packs, KYC/IDs, background checks, sales tax management, tidy files

• Process building: creating SOP's and improving company-wide processes

You’ll fit if you

• Have 5–8 years in operations, including team lead experience

• Are confident with Xero/Zoho CRM (or similar)

• Have run recruitment and operations pipelines end-to-end

• Are comfortable with technology and automations

• Communicate clearly, stay calm, and don’t mind getting your hands dirty

Nice to have: health/nutrition, hospitality or staffing background; Looker Studio, Xero, basic SQL/Apps Script.

Location & hours

• Remote (Philippines)

• Core: 17:00–01:00 PH (UK overlap) + occasional late shift for US spillover

Pay & benefits (USD)

• Base: $2500 / month

• Perks: 13th-month pay (PH), HMO after probation

How to apply (3 minutes)

1. Fill our short form (5 questions)

2. Upload your CV 

3. Optional Cover Letter