Values

Here are our Company Values and we’d love to have individuals who can be a culture add to our team!

What We Offer

• Permanently Remote
• Pay wired directly to your bank account
• $50 Monthly Stipend
• Annual Bonus
• Flexible PTO
• Enjoy company time off during some of the major US and PH Holidays
• Company-issued Device
• Career fast track for performers and internal mobility
• Learn from a team of Stanford, MIT, Google and Harvard alumni

Grow With Us

Workstream is looking for an Operations Manager for Global Data Operations. In this role, you will lead the most critical data-gathering initiative for Workstream’s robotics division. You will partner closely with the Recruiting and People Ops teams to drive high-volume participant acquisition, while taking direct ownership of the ongoing management and data output quality of hundreds of participants helping robots "learn" how to interact with the world. Your goal is to ensure we hit our weekly footage targets while maintaining compliance with data quality standards.

This isn't just a standard operations role; you are building the foundation for the future of robotics. You will manage a truly global operation that bridges the gap between high-volume data collection and high-level AI research.

Day in the Life

Team Management & Leadership

• Lead and mentor a large, distributed team of Video Data Contributors and potentially a small team of Team Leads or Quality Auditors.
• Lab Management: Oversee a physical Workstream Lab, managing office-based team members who utilize complex multi-camera wearable setups to capture high-fidelity data.
• Conduct weekly "Office Hours" and Q&A sessions to troubleshoot contributor issues and provide feedback on recording techniques.
• Monitor contributor engagement and retention, implementing strategies to reduce churn in a month-to-month contract environment.

High-Volume Recruitment & Onboarding

• Technical Guidance: Collaborate with the Recruiting team to provide specific technical criteria for candidates, ensuring they possess the right hardware and high attention to detail.
• Onboarding: Partner with People Ops to facilitate a seamless transition, ensuring contributors are immediately integrated into filming and data protocols.
• Equipment Verification: Coordinate with Recruiting on the verification of equipment (head-straps and camera specs) to ensure every new participant is project-ready.

Data Quality & Feedback Loop

• Quality Assurance: Lead a team of reviewers to audit footage for "usability" (hand/arm movement vs. idle activities).
• Continuous Improvement: Update the "Guidelines Presentation" and training materials based on common failure points in the footage (e.g., poor lighting or incorrect camera angles).
• Technical Troubleshooting: Act as the final escalation point for hardware compatibility issues or Google Drive upload failures.

Financial & Compliance Oversight

• Compensation: Manage the complex tiered compensation structure and bonus payouts.
• Payroll Partnership: Ensure all monthly payments via Deel are accurate and submitted within payout cycles.
• Data Privacy: Ensure strict adherence to compliance guidelines, ensuring no personal information is captured in the uploaded data.

Who You Are

• Management: 6+ years in Operations Management, specifically leading distributed or "gig" workforces.
• Technical Proficiency: You are technically savvy and comfortable managing/troubleshooting multi-camera hardware. You must be able to master and teach the technical nuances of multi-angle recording to ensure data integrity.
• Global Operations: Experience managing teams across the Philippines and the US, including understanding the cultural and logistical differences in both markets.
• Analytical Mindset: Ability to look at "Unusable Footage" data and pinpoint exactly where the training or the recruitment filter is failing.

Preferred Qualifications

• Experience in AI Data Labeling or Computer Vision data collection.
• Experience with hardware logistics (inventorying and shipping head-straps or smartphones).
• A background in BPO Management or Marketplace Operations (e.g., Uber, DoorDash, TaskRabbit).

The Opportunity

As the Operations Manager and second employee in Manila, you will be a foundational leader building Flexport Philippines from the ground up. You will serve as the regional subject matter expert across Ocean (FCL, LCL, Buyers Consolidation) and Air, driving growth and operational excellence.

This role requires a leader who can "wear many hats"—one who balances strategic scaling with hands-on execution. You will hire and coach a high-performing team, manage critical stakeholder relationships, and instill a culture of performance and innovation to make global trade easier for everyone.

What You'll Do

• Operational Leadership: Hire, mentor, and develop a team responsible for end-to-end shipment handling (Export/Import) across Ocean, Air, and Intermodal.

• Service Excellence: Act as the primary escalation point for clients and stakeholders, ensuring proactive issue resolution and world-class service delivery.

• Process Engineering: Establish scalable infrastructure and standardized procedures to maximize efficiency and maintain high data quality.

• Strategic Growth: Partner with overseas demand teams to identify growth opportunities and recommend supply chain solutions for new clients.

• Commercial Management: Monitor and optimize the cost-to-serve while maintaining high client satisfaction and employee engagement.

• Cross-Functional Collaboration: Align with Customs, Trucking, and Product teams to drive continuous improvement and experiment with new growth initiatives.

• Agile Execution: Deep-dive into any area of the business as needed to support a growing, lean regional team.

What You’ll Need

• 10+ years in freight forwarding or logistics operations, with a proven track record of leading and developing teams.

• Deep knowledge of the Philippines logistics landscape, carrier practices, and multimodal transport (Ocean/Air).

• Bachelor’s degree in Supply Chain, Logistics, or a related field.

• A process-oriented, structured thinker with the courage to challenge the status quo and fix broken processes.

• The ability to pivot between strategic vision and tactical execution.

• Exceptional interpersonal skills with a client-first mindset and a passion for developing industry talent.

• Excitement for building a best-in-class operational structure within a high-growth, dynamic environment.

Job Title: Digital Manager

Role: Freelancer 

Duration: 7 months

Location: Manila, Philippines

About the role:

Are you looking for an opportunity to innovate with brands? Involving the development of strategy, creative concepts, content and campaign implementation? 

This role will be underpinned by passion and ambition, and those with experience in leading digital content and social campaigns within a creative agency will have an advantage. 

We are currently looking to hire a Digital Manager with 2-3 years brand experience to manage digital content for a key account based at the client’s business. You will be joining a fun and dynamic team who are all passionate about their clients and their communication needs. This is a great opportunity for a level headed, strategic thinker, who has a passion for great content and creating impact 

The Digital Manager will be responsible for owning, implementing and iteratively improving the clients content planning and creation– including audience engagement, reach, and growth, tone of voice, original format development, content commissioning, planning, scheduling, and optimisation through to reporting on KPIs. You will provide strategic recommendations and input every step of the way from campaign, proposition and format development, publishing plans, optimisation, measurement, and evaluation. 

The success of the role will rely on your ability to spot opportunities to help our clients achieve their business ambitions. 

What you will be doing: 

• The Digital Manager will act as the liaison between an organization and its audience. They act as the voice, tone, and moderator of the brand through community support, content distribution, and digital engagement (across digital platforms across Website, Facebook, LinkedIn) to build brand presence and trust, both online and in-person. 
• Role will be required to both plan and implement digital advertising formats and budget across social platforms 
• The job requires engaging audiences digital platforms to reach all audiences where they are. Since different digital spaces have unique cultures and best practices, community managers must be the consistent tone and voice of the brand. 
• As a Digital Manager, all your messaging, content, and crisis observation across networks should be prompt, consistent with your brand, and empathetic to create a loyal and delighted community. 
• PR - managing and extending a brand's audience; engaging with the audience across social platforms (both positive and negative) alongside client 
• Voice of consumer analysis 
• Prepare reports + make suggestions 
• Capture trending moments or social media content and format trends on to be leveraged 
• Working closely with the team, you will be representing the voice of the consumer, monitoring conversations, posting content and managing the daily operations of various social challenges. 
• This is about engaging, building and proactively managing a positive social media community. You must bring a creative flair and excellent written skills 

What you need to be great in this role: 

• Social Media Savvy – knows how to build online communities, engage with customers 
• Must be familiar with any Response Management tool like Sprinklr, Social Studio, Social Bakers, and others 
• Should be strong in MS office skills (Excel, PPT, basic lookup, and advanced excel would be an added advantage) 
• Ability to ideate and work with creative team to create content – from reels, photo posts, snaps, landing pages, brand pages, etcRole requires a courteous, positive and high-energy individual with great people skills. We value hard work, and we want to have fun doing it. 
• The successful candidate will have a strong background of working with digital and social agencies, and must excel in producing engaging and creative social media and digital work, across planning, strategy and media. An editorial background and creative skills such as Photoshop would be an advantage. 
• Passion for and inquisitive about AI and new technologies 
• Understanding and knowledge of AI tools is beneficial, but ability to learn and digest benefits and features of AI tools is critical 

Req ID: 17517

#LI-D1 #LI-Hybrid

So, what’s the role all about?

Data Engineer at NICE CXone sits between the teams that build data products and the infrastructure that runs them. We keep Snowflake environments healthy, get changes deployed safely through maintenance windows, and make sure the pipelines and systems our partners depend on stay observable and reliable. 

Your time will be split between operational work — coordinating and executing change requests, monitoring systems, supporting deployments — and project work focused on improving how we operate: better automation, cleaner alerting, more resilient processes. 

How will you make an impact?  

Release & deployment operations 

• Coordinate and execute build and release activities across multiple production regions within scheduled maintenance windows 
• Manage day-to-day operations of release pipelines, including Jenkins and GitHub Actions workflows, on behalf of data engineering teams 
• Author and manage Change Requests in ServiceNow, following CAB and CHG guidelines 
• Respond to platform alerts, investigate issues, and keep stakeholders informed 

Observability & support 

• Perform ongoing monitoring and maintenance of Snowflake environments — warehouse performance, access, and cost 
• Monitor MSK (Kafka) consumers and producers via CloudWatch; escalate or resolve anomalies 
• Keep runbooks current and contribute to post-incident reviews 
• Support data engineering teams with deployment questions and environment issues 

Improvement & automation 

• Identify and prototype improvements to DataOps processes through scripting and automation 
• Build and maintain tooling that reduces toil and improves the reliability of our release pipeline 

Day-to-Day Tech 

• Snowflake
• AWS (S3, IAM, CloudWatch, Lambda)
• Jenkins  ·  GitHub Actions 
• MSK / Kafka 
• Apache Airflow 
• Python 
• ServiceNow 
• Jira

Have you got what it takes?

• 3+ years in a DataOps, Platform Operations, or DevOps/SRE role supporting data infrastructure 
• Snowflake: hands-on with RBAC, warehouses, multi-environment administration, and SQL 
• AWS: S3, IAM, CloudWatch, Lambda — comfortable in the console and with the CLI 
• Experience defining and working within CI/CD pipelines using Jenkins and/or GitHub Actions 
• Python scripting for operational automation 
• Experience working within a formal change management process: CRs, maintenance windows, approvals 
• Clear communicator when things break — you keep stakeholders informed without being asked 
• Comfortable working async across time zones in a distributed team 
• Familiar with AI tools and comfortable using them in day-to-day work 

Nice to Have 

• Apache Airflow — DAG monitoring and operational support 
• MSK / Kafka operational experience 
• Infrastructure as Code experience — Terraform or similar 
• Prometheus & Grafana for monitoring and dashboards 

What’s in it for you?
Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NICE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NICEr!

Enjoy NICE-FLEX! 
At NICE, we work according to the NICE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere.

Requisition ID: 10730
Reporting into: Manager, Engineering, Data CX
Role Type: Individual Contributor

So, what’s the role all about?

Associate Data Engineer at NICE CXone sits between the teams that build data products and the infrastructure that runs them. We keep Snowflake environments healthy, get changes deployed safely through maintenance windows, and make sure the pipelines and systems our partners depend on stay observable and reliable. 

Your time will be split between operational work — coordinating and executing change requests, monitoring systems, supporting deployments — and project work focused on improving how we operate: better automation, cleaner alerting, more resilient processes. 

How will you make an impact?  

Release & deployment operations 

• Coordinate and execute build and release activities across multiple production regions within scheduled maintenance windows 
• Manage day-to-day operations of release pipelines, including Jenkins and GitHub Actions workflows, on behalf of data engineering teams 
• Author and manage Change Requests in ServiceNow, following CAB and CHG guidelines 
• Respond to platform alerts, investigate issues, and keep stakeholders informed 

Observability & support 

• Perform ongoing monitoring and maintenance of Snowflake environments — warehouse performance, access, and cost 
• Monitor MSK (Kafka) consumers and producers via CloudWatch; escalate or resolve anomalies 
• Keep runbooks current and contribute to post-incident reviews 
• Support data engineering teams with deployment questions and environment issues 

Improvement & automation 

• Identify and prototype improvements to DataOps processes through scripting and automation 
• Build and maintain tooling that reduces toil and improves the reliability of our release pipeline 

Day-to-Day Tech 

• Snowflake
• AWS (S3, IAM, CloudWatch, Lambda)
• Jenkins  ·  GitHub Actions 
• MSK / Kafka 
• Apache Airflow 
• Python 
• ServiceNow 
• Jira

Have you got what it takes?

• 2+ years in a DataOps, Platform Operations, or DevOps/SRE role supporting data infrastructure 
• Snowflake: hands-on with RBAC, warehouses, multi-environment administration, and SQL 
• AWS: S3, IAM, CloudWatch, Lambda — comfortable in the console and with the CLI 
• Experience defining and working within CI/CD pipelines using Jenkins and/or GitHub Actions 
• Python scripting for operational automation 
• Experience working within a formal change management process: CRs, maintenance windows, approvals 
• Clear communicator when things break — you keep stakeholders informed without being asked 
• Comfortable working async across time zones in a distributed team 
• Familiar with AI tools and comfortable using them in day-to-day work 

Nice to Have 

• Apache Airflow — DAG monitoring and operational support 
• MSK / Kafka operational experience 
• Infrastructure as Code experience — Terraform or similar 
• Prometheus & Grafana for monitoring and dashboards 

What’s in it for you?
Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NICE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NICEr!

Enjoy NICE-FLEX! 
At NICE, we work according to the NICE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere.

Requisition ID: 10733
Reporting into: Manager
Role Type: Individual Contributor

So, what’s the role all about?
The Senior Cloud Database Engineer will ensure SQL Server database performance and availability in a 24x7 environment.

How will you make an impact?  

• Install, configure, upgrade, monitor, maintain, and manage multiple SQL Server databases.
• Perform database and application tuning.
• Establish and maintain sound backup and recovery policies and procedures.
• Implement and maintain database security
• Create, maintain, and monitor SQL 
• Other duties assigned by the manager

Have you got what it takes?

• Bachelor’s degree in Computer Science, Business Information Systems, or related field or equivalent work experience required.
• 5+ years maintaining SQL Server mission-critical databases 
• 5+ years of TSQL programming 
• 2+ years implementing and maintaining database replication
• 2+ years implementing and maintaining SQL Server Availability Groups
• Ability to work with technical and non-technical people 
• Problem-solving skills are a must
• Ability to meet deadlines

You will have an advantage if you also have:

• SSAS/SSRS/SSIS
• Newer data/streaming platforms: Kafka, MSK, Snowflake, Aurora DB, SNS
• AWS, AWS CLI management
• MS Azure database management
• MCSE/MCDBA/OCP 
• NET technologies 
• PowerShell 
• C#
• Rubrik
• TFS/GitHub

This job description is not intended to be all-inclusive, and employees will also perform other reasonable related business duties as assigned by immediate supervisor and other management as required.

This organization reserves the right to revise or change job duties as the need arises. This job description does not constitute a written or implied contract of employment.​

What’s in it for you?
Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NICE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NICEr!

Enjoy NICE-FLEX! 
At NICE, we work according to the NICE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere.

Requisition ID: 10611
Reporting into: Manager, Network Operations
Role Type: Individual Contributor

So, what’s the role all about?
We are seeking an experienced Manager, Engineering to lead a globally distributed team responsible for optimizing and managing data pipelines, real-time data processing, and database operations. The ideal candidate will have strong technical expertise in SQL, databases, Kafka, Flink, Airflow, and AWS, along with experience in managing remote teams across multiple time zones. 

How will you make an impact?  

• Lead and mentor a distributed DataOps team, ensuring high performance and collaboration across different regions. 
• Oversee the design, development, and maintenance of scalable data pipelines and streaming applications. 
• Manage and optimize database operations, ensuring data integrity, performance, and security. 
• Implement and maintain real-time data processing workflows using Kafka and Flink. 
• Collaborate with engineering, analytics, and business teams to ensure seamless data flow and accessibility. 
• Develop and enforce best practices for data governance, monitoring, and observability. 
• Drive automation and efficiency improvements in DataOps processes. 
• Ensure high availability, reliability, and performance of data infrastructure. 
• Manage project timelines, resource allocation, and stakeholder expectations. 

Have you got what it takes?

• Bachelor's degree in Computer Science, Engineering, or a related field, OR 5+ years of experience in DataOps, Data Engineering, or a related field. 
• Proven experience managing and leading remote teams across multiple time zones. 
• Strong proficiency in SQL and database management (e.g., Snowflake, SQL, NoSQL databases). 
• Expertise in real-time data processing technologies such as Kafka and Flink. 
• Experience with Airflow for workflow orchestration. 
• Experience with cloud-based data platforms, particularly AWS. 
• Familiarity with infrastructure-as-code and automation tools. 

Preferred Qualifications: 

• Experience working in a fast-paced, globally distributed environment. 
• Knowledge of CI/CD pipelines for data workflows. 
• Understanding of data security and compliance best practices. 

This job description is not intended to be all-inclusive, and employees will also perform other reasonable related business duties as assigned by immediate supervisor and other management as required.

This organization reserves the right to revise or change job duties as the need arises. This job description does not constitute a written or implied contract of employment.​

What’s in it for you?
Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NICE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NICEr!

Enjoy NICE-FLEX! 
At NICE, we work according to the NICE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere.

Requisition ID: 10613
Reporting into: Manager, Network Operations
Role Type: Individual Contributor

The Role

At HelloConnect, you will be part of a dynamic team that embraces innovation and leverages advanced technology to create exceptional experiences. Our culture is built on collaboration, continuous learning, and a commitment to excellence. You’ll have the opportunity to work on impactful projects, develop your skills, and grow within a supportive environment that values diverse perspectives and experiences.

As a Purchasing Coordinator, you will take on a key responsibility in supporting our Supply Chain Operations in the generation of purchase orders for various HelloFresh markets across Europe, the UK, Australia and New Zealand, contributing to our ongoing efforts to drive business success and enhance customer satisfaction.

We’re looking for passionate individuals who can bring their unique skills and ideas to the table. Even if you don't meet every requirement but believe you’d excel in this role, we’d love to hear from you!

What you’ll do

• Support our inbound supply chain operations & external partnerships  to ensure our ingredients arrive to our customers on time and in full
• Calculate and issue purchase orders for your category area(s). Revise or raise additional purchase orders as required
• Complete the necessary audit checks to ensure orders are complete and accurate before sending to suppliers
• Resolve any queries raised by suppliers on the purchase orders or transportation, escalate where necessary
• Resolve operational issues and perform root cause analysis. Put into place corrective actions to help prevent similar issues from reoccurring
• Help to establish, create and maintain reports that support daily operations
• Distribute forecast information to HelloFresh suppliers
• Partner closely with the Suppliers and internal teams such as Forecasting, Procurement, Warehouse and Inventory to ensure purchase orders are timely and fulfill customer requirements
• Correct or escalate any data inaccuracies to your Line Manager
• Report any tooling issues and recommend improvements
• Maintain the confidentiality of our data and uphold the integrity of our business
• Support on additional day to day tasks as needed, including but not limited to, data entry, emergency purchase orders, updates to delivery schedules and inventory data analysis
• Remain flexible to changing duties and responsibilities as business needs vary

What you’ll bring

• At least 2 years of previous purchasing experience as a Buyer
• Requires expertise in operating Microsoft Office programs, and ideally ERP/MRP systems
• Language: English, other European languages considered a plus (German, Dutch, French, Spanish, Italian)

What we offer

• Competitive Compensation: Beyond the standard package, we offer perks like Long Service Benefits (anniversary bonus) to recognize and celebrate your dedication
• Wellness & Perks: We prioritize your well-being by offering mental health support, HMO medical coverage, generous leave benefits plus life insurance for both you and your family's peace of mind
• Growth Opportunities: Invest in your personal development with an annual learning & development budget, plus access to the 360 Learning platform
• Dynamic Environment: Join a rapidly growing global Business Process Outsourcing company, where you'll collaborate with a diverse community spanning across multiple continents and cultures
• Work-Life Balance: Enjoy a healthy balance between your professional and personal life, with a supportive environment that prioritizes your well-being and personal time

Are you up for the challenge?

The first step to your new role starts here. Send in your application, along with your salary expectations and preferred start date. Our dedicated team will thoroughly review your details. We are excited to connect with you soon! 

#helloconnect
#LI-Remote
#hcgreenhouse

So, what’s the role all about?

Associate Data Engineer at NICE CXone sits between the teams that build data products and the infrastructure that runs them. We keep Snowflake environments healthy, get changes deployed safely through maintenance windows, and make sure the pipelines and systems our partners depend on stay observable and reliable. 

Your time will be split between operational work — coordinating and executing change requests, monitoring systems, supporting deployments — and project work focused on improving how we operate: better automation, cleaner alerting, more resilient processes. 

How will you make an impact?  

Release & deployment operations 

• Coordinate and execute build and release activities across multiple production regions within scheduled maintenance windows 
• Manage day-to-day operations of release pipelines, including Jenkins and GitHub Actions workflows, on behalf of data engineering teams 
• Author and manage Change Requests in ServiceNow, following CAB and CHG guidelines 
• Respond to platform alerts, investigate issues, and keep stakeholders informed 

Observability & support 

• Perform ongoing monitoring and maintenance of Snowflake environments — warehouse performance, access, and cost 
• Monitor MSK (Kafka) consumers and producers via CloudWatch; escalate or resolve anomalies 
• Keep runbooks current and contribute to post-incident reviews 
• Support data engineering teams with deployment questions and environment issues 

Improvement & automation 

• Identify and prototype improvements to DataOps processes through scripting and automation 
• Build and maintain tooling that reduces toil and improves the reliability of our release pipeline 

Day-to-Day Tech 

• Snowflake
• AWS (S3, IAM, CloudWatch, Lambda)
• Jenkins  ·  GitHub Actions 
• MSK / Kafka 
• Apache Airflow 
• Python 
• ServiceNow 
• Jira

Have you got what it takes?

• 2+ years in a DataOps, Platform Operations, or DevOps/SRE role supporting data infrastructure 
• Snowflake: hands-on with RBAC, warehouses, multi-environment administration, and SQL 
• AWS: S3, IAM, CloudWatch, Lambda — comfortable in the console and with the CLI 
• Experience defining and working within CI/CD pipelines using Jenkins and/or GitHub Actions 
• Python scripting for operational automation 
• Experience working within a formal change management process: CRs, maintenance windows, approvals 
• Clear communicator when things break — you keep stakeholders informed without being asked 
• Comfortable working async across time zones in a distributed team 
• Familiar with AI tools and comfortable using them in day-to-day work 

Nice to Have 

• Apache Airflow — DAG monitoring and operational support 
• MSK / Kafka operational experience 
• Infrastructure as Code experience — Terraform or similar 
• Prometheus & Grafana for monitoring and dashboards 

What’s in it for you?
Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NICE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NICEr!

Enjoy NICE-FLEX! 
At NICE, we work according to the NICE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere.

Requisition ID: 10732
Reporting into: Manager
Role Type: Individual Contributor

So, what’s the role all about?

This role is under the Build and Deploy team, and is responsible for the CI/CD pipelines, build systems, and release automation that enable engineering teams to deliver software reliably and efficiently. As part of our growing Philippines team, you will collaborate with engineers across the globe in a supportive, team-oriented environment.

How will you make an impact?  

Key Responsibilities
•    Design, implement, and optimize continuous integration and continuous deployment pipelines across multiple applications and environments
•    Lead efforts to build and mature software-defined infrastructure and infrastructure automation practices
•    Coordinate complex build and release activities across engineering, operations, QA, and other stakeholders
•    Define, implement, and improve automated quality gates, release controls, and deployment standards
•    Partner with engineering teams to establish code quality metrics, delivery measurements, and operational standards
•    Identify process gaps and drive improvements in build automation, deployment efficiency, scalability, and reliability
•    Research, evaluate, prototype, and recommend new tools and technologies to improve DevOps capabilities
•    Provide technical leadership and guidance on DevOps best practices, branching strategies, environment management, and release processes
•    Manage and support day-to-day operations of source control, pipeline, build, and deployment systems
•    Lead maintenance, upgrades, troubleshooting, and performance tuning of DevOps platforms and tooling
•    Support production and pre-production release activities, including occasional off-hours support for scheduled releases or critical incidents, coordinated in advance with the team.
•    Mentor other engineers and contribute to the growth of DevOps knowledge and maturity across the organization

Required Qualifications
•    4+ years of experience working with Git-based source control systems, preferably GitHub
•    3+ years of experience writing Python, Shell, or similar scripting languages
•    2+ years of experience with infrastructure-as-code tools such as AWS CloudFormation, Terraform, or comparable technologies
•    3+ years of experience working with Jenkins, GitHub Actions, or similar CI/CD platforms
•    2+ years of experience with DevOps pipeline tools such as GitHub Actions, Jenkins, Bamboo, CircleCI, Spinnaker, or similar platforms
•    Strong experience with build automation, code promotion techniques, branching strategies, and release orchestration
•    Experience building, deploying, and supporting Docker containers and Docker-based microservices
•    Strong understanding of CI/CD design patterns, pipeline governance, and deployment best practices
•    Experience working with Windows Server environments, including IIS and .NET deployment patterns
•    Strong understanding of cloud infrastructure and automation frameworks
•    Strong English communication skills for daily collaboration with engineering teams across global time zones, including the US, India, UK, and Australia

Preferred Qualifications
•    Experience in contact center, BPO, telecom, SaaS, or other high-availability production environments.
•    Experience supporting enterprise-scale engineering or R&D organizations.
•    Experience with cloud infrastructure, automation, and platform reliability practices.
•    Familiarity with container orchestration concepts such as Kubernetes.
•    Familiarity with Grafana-based monitoring, observability, and log management tools.
•    Familiarity with security scanning and shift-left security practices in CI/CD pipelines.
•    Experience mentoring engineers or leading technical initiatives across teams.
•    Experience with Ansible or similar configuration management tools.
•    Experience with Linux environments; the team is actively migrating from Windows to Linux as applications transition to .NET Core.

Core Competencies
•    Excellent troubleshooting, problem-solving, and debugging skills.
•    Ability to design and build environments, systems, and solutions from the ground up.
•    Strong ownership mindset and ability to lead initiatives in close collaboration with the team.
•    Quick learner with the ability to adapt to evolving technologies and priorities.
•    Service-oriented approach with a strong focus on enabling engineering teams.
•    Strong collaboration skills and team-first attitude.
•    Ability to manage multiple priorities and deliver high-quality work on schedule.
•    Strong judgment and decision-making in high-pressure or time-sensitive situations.
•    Willingness to share knowledge and support the development of junior team members.

Automation & AI Mindset
The Build and Deploy team operates with a core belief: if a process is manual and repeatable, it should be automated. We actively seek out toil, eliminate it, and continuously improve the reliability, security, and speed of our pipelines and production systems. AI is the latest and most powerful enabler of this philosophy.
AI in DevOps is a rapidly evolving field. Prior AI experience is not required — what we value is a strong desire to learn, experiment, and apply AI to make our processes better.
•    Genuine curiosity and enthusiasm for applying AI tools and techniques to DevOps workflows.
•    Willingness to explore AI-assisted development tools such as code assistants, automated testing aids, and prompt-based automation.
•    Openness to learning how AI can improve build, deployment, and operational processes.
•    Ability to quickly adopt new AI tools and incorporate them into daily work.
•    Ability to evaluate AI tools and assess their practical value for CI/CD and infrastructure automation.
•    Expected to prototype and integrate AI-driven solutions into existing pipelines and workflows.
•    Contribute ideas and feedback to the team's AI adoption strategy.
•    Stay current with emerging AI tooling relevant to DevOps and share findings with the team.
•    Able to evaluate an AI tool's fit for a specific CI/CD challenge and articulate trade-offs.

What’s in it for you?
Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NICE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NICEr!

Enjoy NICE-FLEX!
At NICE, we work according to the NICE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere.

Requisition ID: 10629
Reporting into: Manager, Engineering, CX
Role Type: Individual Contributor 

Role:  Operations Director / Project Director

Location:  Manila, Philippines 

About the role: 

In this role you will oversee a variety of client-led work as part of the OLIVER Philippines Hub team. You will work with a variety of clients with XX of our main client from Insurance & Pharma industries. As the Project Director you will define and shape all account processes and set operational best practices across the client accounts. You will wear many hats and need a versatile skill set to manage varied and dynamic projects. 

Reporting to the Business Director, the Project Director oversees this growing team currently comprising of Senior Account Manager, Designer and Copywriter. The Hub Team is a central resource, which supports and delivers creative output for key clients across the region. 

What you will be doing: 

• Scoping, planning and specification of projects. 
• Take overall responsibility for your team’s project governance, ensuring all tasks are completed to the required standard for marketing communication channels 
• Team coordination: Ability to lead and coordinate diverse creative teams including designers, developers, copywriters, and marketers. 
• Conflict Resolution: Skilled in resolving creative conflicts and fostering a collaborative environment. 
• Effectively monitoring progress and profitability, identifying risks and implementing mitigation strategies to ensure projects are delivered on brief, on time and within budget. 
• Maintain and support the client’s brand guidelines and standards as specified and manage the quality control across all projects 
• Develop and effectively maintain excellent working relationships with the Client Services team to deliver projects on brief.  

What you need to be great in this role: 

• The ability to lead a team to deliver high-quality work that is on time and within budget.  
• The ability to parachute into situations, assess them and make quick beneficial decisions  
• Proactively identifying risks and obstacles and developing mitigation strategies. 
• Being able to define best practice and creative processing.  
• Understanding of the importance of prioritising work/shifting priorities as required to meet ever-changing deadlines.  
• Highly entrepreneurial and willing to refine the key skills for running a business. 
• Understanding of Creative Processes: Familiarity with creative workflows, including design, copywriting, digital media, branding, and video production. 
• Portfolio Management: Experience in handling multiple creative project 
• simultaneously, balancing creativity with client requirements and timelines 
• Experience in financial and consumer health category a plus 
• Experience working with FMCG and financial products.  
• 8+ years of relevant experience in:  
  • Digital  
  • Print  
  • Motion Graphics  
  • Web Design  
  • UX-UI  
  • Artwork  
  • Production   
• Passion for and inquisitive about AI and new technologies 
• Understanding and knowledge of AI tools is beneficial, but ability to learn and digest benefits and features of AI tools is critical 

Req ID: 17427

#LI-DB1 #LI-Onsite

About Us 

MoneyHero Limited (NASDAQ: MNY) is a leading tech- and AI-powered personal finance aggregation and comparison platform that provides consumers with actionable insights to discover, compare, and choose the best financial products with confidence — bringing data intelligence and seamless digital access across insurance and banking solutions. The Company operates in Singapore, Hong Kong, Taiwan and the Philippines. MoneyHero had over 300 commercial partner relationships as at 31 December 2025, and had approximately 5.1 million Monthly Unique Users across its platform for the year ended 31 December 2025.

What We Offer 

You will be entitled to a competitive salary and attractive benefits, including:

• Annual leave, birthday leave, tenure leave, international remote work leave, and more
• Professional trainings, career advancement and internal mobility opportunities
• Competitive benefits including insurance and mental wellness program

About the Job

We are seeking a platform native performance marketing specialist who will be focused on executing profitable paid media campaigns. The specialist will be responsible for the end to end management of our paid media accounts in The Philippines for MoneyMax, primarily across the Google and Meta advertising platforms. 

The Specialist we’re looking for is a practitioner who enjoys the process of account building, restructuring, profitable bid management and granular optimisation. With the expectation being you turn commercial objectives into high performing campaigns. Ensuring the investment made in each channel or campaign is focused on returns and every tactical change is backed by data. 

The Specialist, Paid Marketing will be responsible for:

• Platform Management - Taking full ownership of daily operations within Google Ads, specifically Paid Search Marketing and Meta Ads Manager.
• Account Hygiene: Maintain meticulous account structures, ensure naming conventions, tracking parameters and campaign settings are flawless.
• Implementation: Build and launch campaigns from scratch, including keyword harvesting, audience segmentation is clear and budgets are set up with return in mind.
• Continuous Optimisation: Execute daily adjustments to bidding, budgets and targeting to drive maximum efficiency. 
• Media Planning: Support the Senior Manager in the creation of the monthly media plans, forecasting performance based on historical benchmarks and commercial goals. 
• Budget Management: Manage monthly pacing to ensure spend is utilised effectively without underspend or over-investment.
• Testing: Support Senior Manager in executing rigorous testing programmes to improve campaign performance and add learning to the market. 
• Reporting: Produce clear, data led reports that explain the what and why focusing on technical levers and core numbers. 
• Stay abreast of fintech and media platform trends, proactively communicating with your manager on evolving challenges and opportunities. 

In this role, we are looking for someone with: 

• 3-4+ years of hands-on experience in Google Ads (Search) and Meta Business suite. 
• Working knowledge of GA4 and GTM for conversion tracking. 
• A solid understanding of P&L impact and how marketing spend translates to growth.
• Strong quantitative and effective communication skills.
• Attention to detail across set ups, numbers; everything going out across platforms. 
• Demonstrated experience in cross functional collaboration (E.G. with product, commercial, growth teams). 
• Accountability, curious practitioner, succinct and technical.

#MoneyMax #LI-Hybrid #LI-AK1

People Operations Supervisor

The People Operations Supervisor manages the People Operations Representatives (Tier 1) who provide employee support and handle employee lifecycle transactions. This role ensures a consistent, high-quality employee experience and will be instrumental in identifying opportunities to enhance service delivery.

Additionally, the People Operations Supervisor serves as Tier 2 People Operations support for employees in the APAC Region. This role may partner closely with the Regional People Operations Specialists and reports directly to the People Operations Manager.

Key Responsibilities

Leadership & Employee Experience

• Supervise and guide the People Ops Representatives who manage Tier 1 employee support and lifecycle transactions.
• Maintain service quality through Freshservice ticket management, analysis of employee feedback trends, and knowledge base updates.
• Conduct quarterly reviews of Freshservice tickets and knowledge base content to identify improvement opportunities.
• Collaborate with the People Operations Specialist on workflow and system enhancements.

Regional HR Operations

• Provide Tier 2 case support through Freshservice for employees, responding to and resolving inquiries in a timely and professional manner.
• Partner with HR, Benefits, and Payroll teams to ensure accurate and timely payroll-related data submission.
• Prepare and submit payroll reports for job changes, transfers, and compensation updates to Payroll.
• Maintain APAC employee-facing knowledge content.
• Manage visa and work permit processing and renewals for foreign hires in Philippines.
• Support internal and external audits and ensure data accuracy.
• Conduct periodic audits to ensure policy and regulatory compliance.

General Responsibilities

• Identify process efficiencies and contribute to documentation updates.
• Prepare quarterly business review reports for leadership.
• Serve as backup support for Philippines benefits administration, covering employee inquiries, required filings, enrollments and updates, vendor reporting, and full leave management through return-to-work.
• Assist People Ops Representatives with UKG lifecycle transactions, including hires, terminations, promotions, and job changes as needed.

Qualifications

• 3–5 years of HR Operations experience, with strong knowledge of Philippines labor laws.
• Minimum 1 year of people management or leadership experience.
• Experience with HRIS systems (UKG preferred) and case management tools (Freshservice).
• Strong organizational, compliance, and communication skills.
• Ability to balance operational detail with high-quality service delivery.

Company Benefits

• Company stocks
• Annual merit increase based on performance
• 15% night shift differential pay
• Paid Leave with Cash Conversion
• HMO with free dependents
• Retirement Plan
• Life Insurance
• While on work from home setup: Internet and meal allowance are provided
• Employee Assistance Program for mental and social well-being
• Government-mandated Benefits (SSS, PhilHealth, PagIBIG, 13^th month pay, Solo parent leave, Special leave for women)

Sr GL Accountant - Philippines

Five9 is a leading provider of cloud software for the enterprise contact center market, bringing the power of the cloud to thousands of customers and facilitating more than three billion customer interactions annually. Since 2001, Five9 has led the cloud revolution in contact centers, helping organizations transition from legacy premise-based solutions to the cloud. Five9 provides businesses with cloud contact center software that is reliable, secure, compliant, and scalable, which is designed to create exceptional customer experiences, increase agent productivity, and deliver tangible business results. 

To complement our rapid growth, we are seeking a GL Accountant to join our US Accounting team.  This position will be hybrid.  The person in this role should be a strong communicator who is able to work effectively with peers and management alike in a high-paced environment. The ideal candidate is someone who experience in preparing journal entries, reconciling financial statements and accounts, and ensuring data accuracy. Successful candidates will have attention to detail, strong technical accounting experience and can respond quickly, energetically, and enthusiastically. This position reports to the Manager, GL Accounting. 

Job Description

• Responsible for certain month-end close, reconciliation and reporting procedures.
• Perform the day-to day accounting processes and procedures relating to, but not limited to fixed assets, prepaids, payroll, and certain accruals.
• Perform tasks associated with the general ledger, (i.e., enters monthly journal entries).
• Perform monthly reconciliations and account analysis for designated balance sheet accounts and certain operating accounts.
• Review daily bank activities and assist the GL team with bank reconciliations.
• Assist on quarterly reviews and year-end audit procedures with external auditors.
• Assist with SOX controls and facilitate PBCs for external and internal auditors.
• Assist with technical accounting, as needed.
• Perform additional tasks as requested.
• Interfaces with other departments to determine the monthly accruals and other monthly journal entries, especially relating to closing activities.  Communicate with the employee population regarding relevant accounting issues. 
• Review and prepare international month close packages for foreign subsidiaries.
• Identify opportunities and implement process improvements to increase efficiency and quality continuously.

Desired Skills & Experience

• Bachelor’s degree or higher in Accounting or Finance. 
• 5 years of Accounting experience.
• Strong understanding of accounting operations and close procedures.
• NetSuite experience is highly desirable.
• Highly detail oriented and organized in work.
• Ability to meet assigned deadlines.
• Excellent communication and interpersonal skills with a customer service focus.
• Ability to act and operate independently with minimal daily direction from manager to accomplish objectives.
• Ability to work cooperatively and collaboratively with all levels of employees, management, and external agencies to maximize performance, creativity, problem solving and results.
• Proficiency with Microsoft Office, advanced Excel a plus (V-lookups, pivot tables, etc.)
• Public accounting experience desirable.
• Amenable to work in US time or night shift schedule.

Company Benefits

• Company stocks
• Annual merit increase based on performance
• 15% night shift differential pay
• Paid Leave with Cash Conversion
• HMO with free dependents
• Retirement Plan
• Life Insurance
• While on work from home setup: Internet and meal allowance are provided
• Employee Assistance Program for mental and social well-being
• Government-mandated Benefits (SSS, PhilHealth, PagIBIG, 13^th month pay, Solo parent leave, Special leave for women)

About the Role (What you’ll be doing)

As a Senior People Partner, you’ll be a strategic advisor, trusted challenger, and operational leader - enabling high-performing teams to thrive. You’ll work directly with business leaders to shape culture, grow capability, and drive people decisions that are commercially sound, context-aware, and grounded in care.

You'll partner across two core areas:

Strategic Partnership:

• Coach for Impact: Partner with leaders to understand their goals, challenge assumptions, and influence stronger, more deliberate decisions. Support them to lead with clarity, confidence, and consistency.
• Build Leadership Capability: Equip leaders to have the right conversations, especially when expectations aren’t being met. Drive accountability and shape approaches to performance, reward, and recognition that are fair, consistent, and aligned to business goals.
• Resolve Complex Issues: Provide expert, context-aware guidance on nuanced people matters, including underperformance, complaints, employee disputes, and visa requirements, across multiple markets.
• Strengthen Employee Relations: Manage and balance employee concerns with a fair, consistent, and compliant approach anchored in Philippine labor laws. Provide clear, actionable recommendations to managers, ensuring decisions protect both the employee experience and the business.
• Think Two Steps Ahead: Anticipate business shifts, identify risks and opportunities early, and shape workforce strategy and planning accordingly.

People Operations and Enablement:

• Use Data to Influence: Bring clarity through metrics. Use insights to support planning, performance management, compensation, and engagement.
• Improve What We Own: Continuously iterate on our People Systems, and Processes — making them clearer, leaner, and more scalable.
• Deliver at Scale: Own or support the delivery of key people programs, including performance and remuneration cycles, engagement initiatives, audits, and other critical touchpoints - ensuring they land with consistency and impact.

About you (Who you are)

Skills & experience

• 5+ years in a strategic HR Manager or People Business Partner role within a high-performance environment (e.g. tech, high-growth startup, or consulting)
• Strong understanding of PH employment law and HR compliance (bonus points for familiarity with international employment frameworks)
• Experience managing direct reports and supporting people leaders across functions
• Proficient in tracking and interpreting people metrics to inform decisions and improve outcomes
• Excellent project management skills with a proven ability to lead initiatives across the employee lifecycle, including performance reviews, remuneration cycles, and audits

How You Work:

• Commercially minded and strategic, you balance business priorities with empathy and sound judgement
• Highly collaborative and adaptable, with the ability to thrive in fast-paced, ambiguous environments
• Strong sense of ownership—able to manage multiple priorities and deliver reliably
• Detail-oriented and organised, with a bias for execution and continuous improvement

Why join Eucalyptus?

Euc is also behind a growing family of digital healthcare clinics (Pilot, Kin, Software, Compound) across men’s health and well-being, fertility, skincare, and preventative health.

Here’s what makes joining Euc unique:

• What’s next - Our goal for the next three years is to support 1 million patients globally to live better for longer. We’re launching into new conditions, demographics, and geographies as we build a truly preventive healthcare ecosystem.
• Build something world-changing - We’re on the path to becoming the world’s largest international digital healthcare company. It will be challenging, fast-paced, and deeply rewarding.
• Make real impact - You will deliver work that directly shapes patient outcomes and scales evidence-based care across markets.
• Accelerate your growth - You will have high ownership, continuous feedback, and dedicated development support.
• Join a motivated team - You will collaborate with talented peers to solve complex clinical and operational problems at scale.

What’s ahead in the Philippines?

• Grow with us globally - Get mentorship from leaders across Australia, the UK, Germany, and Japan while collaborating with top-tier teams in the Philippines and South Africa.
• Shape your career - Access learning budgets, conferences, certifications, peer shadowing, and a global knowledge-sharing culture.
• Work where wellbeing matters - Enjoy wellness budgets, social clubs, hybrid work arrangements, and initiatives that help you stay balanced and connected.
• Innovate with purpose - Use state-of-the-art tools and contribute to bold, impactful solutions in healthcare.
• Support at every stage - Benefit from comprehensive health coverage (including up to 2 dependents), vacation, sick, and parental leaves, 13th-month pay, statutory benefits, and transport allowance.

At Eucalyptus, we value individuals from all backgrounds, experiences, and perspectives, and we embrace the unique qualities each person brings. When you apply, please let us know of any reasonable adjustments you may need during the interview process.

Are you passionate about helping global advertisers achieve success across today’s evolving digital landscape?

As a Associate Customer Success Manager on our Global Strategic Accounts team, you’ll play a critical role in helping Smartly’s largest and most innovative customers execute, optimize, and scale campaigns across paid social and programmatic media.

You’ll work hands-on with Smartly’s creative and automation technology to deliver operational excellence—setting up campaigns, building reports, troubleshooting integrations, and driving adoption of our platform. This role combines analytical problem-solving with day-to-day execution to ensure customers achieve measurable outcomes and long-term success.

As a Customer Success Associate at Smartly, you will...

• Partner with Customer Success Managers and GSA Leads to deliver strategic and operational excellence for enterprise customer accounts.
• Support customer onboarding, training sessions, and quarterly business reviews to drive platform adoption and retention.
• Act as a trusted partner by understanding customer goals, identifying opportunities for growth, and helping align Smartly solutions to business outcomes.
• Oversee end-to-end campaign setup, optimization, and performance tracking across platforms such as Meta, TikTok, Pinterest, Snap, Reddit, DV360, Google Ads, and The Trade Desk.
• Conduct campaign analysis and provide actionable insights and recommendations to customers and internal teams.
• Build and maintain performance dashboards and reporting frameworks, ensuring data accuracy and visibility.
• Develop deep expertise in Smartly’s creative, automation, and data integration tools to deliver high-quality execution and consultative support.
• Collaborate closely with Product and Engineering to surface customer feedback and influence future development.
• Contribute to the documentation of best practices, workflow improvements, and automation opportunities to enhance operational efficiency across accounts.

We're definitely looking for you, if you...

• Have 1–3 years of experience in digital advertising, media operations, customer success, or marketing analytics, ideally within an agency, SaaS, or ad tech environment.
• Have proven ability to execute, optimize, and analyze paid media campaigns across social (Meta, TikTok, Pinterest, Snap, Reddit) and/or programmatic platforms (DV360, The Trade Desk, Google Ads).
• Have strong analytical, problem-solving, and presentation skills, with proficiency in Excel, PowerPoint, or other business intelligence and visualization tools to translate campaign data into insights, actions, and impactful customer storytelling.
• Have excellent communication and organizational skills, with the ability to manage multiple workstreams and stakeholders across global teams.
• Have a growth mindset - curious, proactive, and eager to deepen your expertise across multiple digital ecosystems.
• Are able to work mid-shift hours to support our EMEA based global accounts.

Smartly is committed to being the best place to work for growth-minded individuals to thrive - explore more in our Culture Handbook!

#LI-HYBRID

In this role, you will be the primary HR Generalist for Smartly’s Manila employee population, supporting both day-to-day people matters and core HR operations across the employee lifecycle. You will play a key role in ensuring employees and managers receive practical, high-quality HR support, while helping local processes run smoothly, accurately, and in line with Philippine labor requirements.

As the main HR point of contact in Manila, you will work closely with employees, managers, and cross-functional partners to deliver a thoughtful and consistent employee experience. You will also partner with a senior HRBP based in Europe, who will provide support on more complex employee matters and broader People priorities.

This is a hands-on role for someone who enjoys combining operational excellence with people partnership, and who is excited to use technology, including AI-enabled tools, to improve efficiency, strengthen processes, and enhance the employee experience.

What You Will Do

• Serve as the primary HR contact for Philippines-based employees and managers, while operating as a core member of the global People team and contributing to shared People priorities across regions
• Provide day-to-day guidance on people-related topics, helping ensure a positive employee experience in the Philippines and alignment with global People practices
• Execute core HR processes across the employee lifecycle, including onboarding, offboarding, benefits administration, employee documentation, and HRIS transactions, in partnership with global stakeholders
• Ensure compliance with Philippine labor laws and statutory requirements, including DOLE, SSS, PhilHealth, Pag-IBIG, and BIR, while aligning local execution with global policies and standards
• Maintain accurate employee data in Workday, conduct regular audits, and support both local and global reporting needs
• Partner with managers on day-to-day HR topics such as policy guidance, employee relations matters, and performance processes, escalating and collaborating cross-functionally as needed
• Support key People programs in the Philippines, including performance reviews, calibration discussions, engagement initiatives, manager training, and performance management processes, while also contributing to global program delivery
• Collaborate closely with global People teams, including Talent Acquisition, Payroll, Legal, and IT, to ensure aligned, consistent, and scalable ways of working across markets
• Partner with a senior HRBP on more complex employee matters
• Identify opportunities to improve, automate, and scale HR processes, including through the use of AI-enabled tools and workflows
• Use data, reporting, and technology to improve HR operations and enhance the employee experience

What We Are Looking For

• Bachelor’s degree in Human Resources, Business Administration, or a related field
• Must have at least 3+ years of HR experience, with a solid foundation in HR operations and employee-facing HR support
• Good knowledge of Philippine labor laws and statutory requirements
• Must be amenable to work on a mid-shift (2pm to 11pm)
• Experience using Workday or similar platforms and working with HR data and reporting
• Experience supporting managers and employees on day-to-day HR topics, including policy interpretation, employee relations, and performance-related processes
• Interest in using technology and AI-enabled tools to improve workflows, solve problems, and scale HR support effectively
• Strong judgment and professionalism when handling sensitive employee matters
• Excellent communication and collaboration skills, with the ability to work effectively across teams, functions, and locations
• Attention to detail and ability to manage multiple priorities effectively
• A proactive, hands-on approach to solving problems and improving processes
• Comfort working independently in a local role while partnering closely with a broader global People team

What We Offer You

At Smartly, we offer a place where you can advance your career. Here, you'll find:

An Inclusive Global Culture: Join a team of over 750 Smartlies, representing more than 60 nationalities across 24 locations in 13 countries. We cultivate a culture built on trust, transparency, and open feedback, where diverse perspectives are valued and encouraged.

Global Impact: Contribute to a company making a global impact, directly influencing our customers' success and business growth.

Focus on Wellbeing: We prioritize your health with healthcare packages, mental health services, and a commitment to work-life balance through paid holidays and family leave.

Flexible Hybrid Workplace: Experience a hybrid work model, balancing office collaboration with remote work, and the option to work abroad for up to 30 days annually.

Smartly is committed to being a great place for growth-minded individuals to thrive. Explore more in our Culture Handbook!

Apply Now and Build Your Future with Smartly!

Curious what it’s like to work at Smartly? Visit our Careers page to see how we grow, collaborate, and make impact together

The Digital Producer is a key member of the Production team, responsible for driving the successful delivery of projects across the Code and Theory portfolio. This role focuses on managing large, complex development initiatives, working closely with cross-functional teams of strategists, designers, and developers to ensure project success.

WHAT YOU'LL DO

• Spearhead the delivery of large and intricate development projects while closely collaborating with cross-functional teams of strategists, designers, and developers
• Assess the complexity of wireframes or designs and strategize around the development team's workflow by breaking down tasks, establishing timelines, and managing project backlogs
• Attain a comprehensive understanding of the product's technical specifications, covering frontend architecture, CMS implementation, and integrations for various functionalities such as site search, advertising, APIs, personalization tools, localization, internationalization, and analytics
• Implement agile principles and methodologies, including Scrum and Kanban, to ensure the smooth delivery of projects
• Lead Agile ceremonies such as Sprint Planning, Sprint Grooming, and Sprint Demos in collaboration with the Client Engagement/Production lead and Technical Director
• Proficiently utilize JIRA to create and manage issues, tasks, and user stories based on approved designs and annotations
• Create issues (stories, tasks, and bugs) for the team, aligning with approved designs and annotations
• Translate approved product roadmaps and technical architectures into actionable stories for product development
• Maintain the backlog of JIRA issues, ensuring alignment with project objectives and goals through prioritization
• Conduct ticket estimation exercises to facilitate precise project planning and resource allocation
• Lead agile ceremonies such as sprint planning, grooming, and demos in close collaboration with production and technical directors
• Maintain and update project status documents and reports for both internal and client-facing purposes
• Proactively identify risks and issues, and collaborate with the project team to devise effective mitigation strategies
• Foster close collaboration with counterpart producers and technical directors to ensure alignment of project goals, effective communication, and timely issue resolution
• Drive process improvement initiatives to enhance efficiency, productivity, and quality throughout the project lifecycle
  
  

WHAT YOU'LL NEED

• Expertise in software engineering practices and best practices for the entire software development lifecycle and operations
• Experience with Agile principles & values, and frameworks, including Scrum and Kanban
• Experience with Atlassian’s suite of products, including Jira and Confluence
• Experience working with commonly used CMS platforms such as Contentful, Drupal, WordPress, and Adobe Experience Manager (AEM), Adobe Workfront, Yext
• Past participation in the successful delivery and deployment of enterprise-level engineering projects (both principal engineering and maintenance)

NICE TO HAVE

• Prior agency/services experience
• Experience with Github
• Certifications such as ScrumAlliance - Certified ScrumMaster (CSM), Certified Scrum Product Owner (CSPO), PMI Agile Certified Practitioner (PMI-ACP)

ABOUT US

Born in 2001, Code and Theory is a digital-first creative agency that sits at the center of creativity and technology. We pride ourselves on not only solving consumer and business problems, but also helping to establish new capabilities for our clients. With a global client roster of Fortune 100s and start-ups alike, we crave the hardest problems to solve. With a remote-first approach to our people, we have teams distributed across North America, South America, Europe, and Asia. The Code and Theory global network of agencies is growing and includes Kettle, Instrument, Left Field Labs, Create Group, Current, and TrueLogic.

Striving never to be pigeonholed, we work across every major category: from tech to CPG, financial services to travel & hospitality, government and education to media and publishing. We value the collaboration with our client partners, including but not limited to Adidas, Amazon, Con Edison, Diageo, EY, J.P. Morgan Chase, Lenovo, Marriott, Mars, Microsoft, Thomson Reuters, and TikTok.

The Code and Theory network is comprised of nearly 2,000 people with 50% engineers and 50% creative talent. We’re always on the lookout for smart, driven, and forward-thinking people to join our team.

Our Client Finance Group ensures accurate, timely, and efficient client billing and financial operations that support both our clients and internal teams. As a Client Finance Coordinator, you will play a key role in overseeing client billing processes, tracking project expenses, and partnering with producers and finance leadership to uphold financial accuracy across campaigns and projects. From coordinating billing activities and reviewing vendor invoices to maintaining detailed financial records, you will help drive transparency, accountability, and seamless financial management across all client-facing initiatives.

WHAT YOU'LL DO

• Track client contracts and complete client billing in a timely manner
• Confirm billing requirements and approve invoices for delivery
• Review billing schedule and project status with the director of finance and financial operations manager
• Track project T&E expenses and bill back to clients. Report to producers on status of overall spend vs budget
• Collaborate with producers (project managers) and manage large production OOP budgets for campaigns and other projects
• Review vendor invoices with producers and submit to AP for payment processing
• Support producers by providing status reports of client billing, payment and other financial snapshot
• Use an internal production management tool, Grail for project status
• Manage all financial information by job in accounting system, Maconomy
  

WHAT YOU'LL NEED

• Ability to self-motivate
• Ability to work well within a team
• Strong communication skills, both oral and written
• An eye for organization of large amounts of data and details
• Ability to multi-task and manage multiple projects simultaneously
• Natural curiosity and a flexible attitude in a shifting environment
• Advanced Excel capabilities, proficiency in MS Word, PowerPoint, Google Docs, Keynote. Mac environment

ABOUT US

Born in 2001, Code and Theory is a digital-first creative agency that sits at the center of creativity and technology. We pride ourselves on not only solving consumer and business problems, but also helping to establish new capabilities for our clients. With a global client roster of Fortune 100s and start-ups alike, we crave the hardest problems to solve. We have teams distributed across North America, South America, Europe, and Asia. The Code and Theory global network of agencies is growing and includes Kettle, Instrument, Left Field Labs, Create Group, Current, and TrueLogic.

Striving never to be pigeonholed, we work across every major category: from tech to CPG, financial services to travel & hospitality, government and education to media and publishing. We value the collaboration with our client partners, including but not limited to Adidas, Amazon, Con Edison, Diageo, EY, J.P. Morgan Chase, Lenovo, Marriott, Mars, Microsoft, Thomson Reuters, and TikTok.

The Code and Theory network is comprised of nearly 2,000 people with 50% engineers and 50% creative talent. We’re always on the lookout for smart, driven, and forward-thinking people to join our team.

So, what’s the role all about? 

The Cyber Security Contract Analyst will work with the Trust Office and Legal team and is responsible for analyzing, correlating, documenting, and providing recommendations for customer and vendor service level agreements. Our cybersecurity team judiciously reviews each inbound (e.g. vendor services) and outbound (e.g. product services) contractual agreement to provision optimal and guaranteed customer success. This position will work closely with our Legal Office to quality control contract language and, support customer, partner, and vendor engagements to provide clarity, transparency, and recommendations to how our services provision cybersecurity controls.

Provides technical guidance and risk acceptance/denial parameters to Legal team and Vendor Management team to provision bilateral security gates amongst customers, partners, and vendors. Provide data analysis to support, compile, report, and communicate key security information for indirect and direct client engagements. Responsible for documenting and sustaining the company approved Security Profile, Standard Information Gathering (SIG) solution and, working with our current and future customers on accepting our industry adopted and accepted SIG.

This role is responsible for all facets of business contract analysis as it relates to cybersecurity; coordinating with our Legal, Customer Success, Technical Success, and Professional Services teams are instrumental to maintaining transparency and analyzing contractual service level agreements.

How will you make an impact?  

As a Cyber Security Contract Analyst, a Typical Day Might Include the Following:

• Perform and participate in the analysis, design and implementation of business processes and procedures for contract reviews and client engagements.
• Act as a liaison with various departments to resolve agreement disputes and improve security business objectives.
• Document and sustain industry accepted SIG solution to deliver above standard results to current and future customers.
• Engage, coordinate and continuously work with Sales Engineering and Technical Account/Support Management teams to document, provision, and communicate customer-available security instruments.
• Perform risk assessments of existing and proposed contracts; document acceptable solutions to amend contract language
• Conduct contract assessments, redline amended/proposed customer and vendor service agreements, and review contracts for completeness and accuracy prior to obtaining signatures.
• Anticipate contractual issues and recommend tailored solutions that will support payor contracts (new agreements, terminations, letter of agreements, amendments, regulatory agreements, and addendums) acceptable for secure environments.
• Perform cybersecurity clause contract evaluations to identify risk, outline key terms, and incorporate NICE inContact policies and procedures to align corporate business objectives into service obligations.
• Engage in business discussions with key internal teams and stakeholders (Sales, Sales Engineering, Technical/Customer Success, Finance, Legal, and Buyers) early in the contracting process to provide cybersecurity data and updates; and, to discuss potential service and obligations issues and contract requirements to deliver trust and success for the company and customers.
• Draft, redline, and coordinate NDAs and service agreements, contractual documents, reports, and other correspondence as directed.
• Maintain the highest level of personal certification, integrity and objectivity, following the company Code of Ethics and Nice inContact policies and procedures at all times.

Have you got what it takes?  

• Associate's degree in business information systems, Business Administration, Business Communications, Computer Science, Information Systems Security or related field or equivalent work experience required.
• Bachelor's Degree Preferred.
• 2+ years of contracting analysis experience at a technology or services company.
• Knowledgeable of all aspects of business procurement functions.
• Excellent communication skills, both written and oral.
• Understanding of cybersecurity methods and technologies within applications and cloud environments.
• Experience or education in program and contract analysis.
• Knowledge of contract drafting principles within technology organizations.
• Ability to present contract and service agreement recommendations supported by analytical evaluations.
• Proficient in Microsoft Office Suite and formal English grammar.
• Excellent critical thinking skills with ability to translate complex contract language into tangible and objective meaning, define contract problems, and provide language re-write recommendations to support successful agreements.
• Ability to map company policies and procedures and cybersecurity controls to vendor and customer service agreements.
• The attributes of a qualified candidate are a rational skepticism, a sense of risk appreciation, technical awareness, informed judgment and a strong operational understanding.

Bonus Experience: 

• Experience and familiarity with Salesforce operations.
• Working knowledge of Standard Information Gathering templates and solutions.
• Strong understanding of data security controls to include encryption (at rest and processing), network authentication, network security architectures, and access control.​

Certifications in security, contract analysis, or related field (one or more preferred):

• CompTIA Security +
• CompTIA Network +
• Certified Professional Contract Manager

Requisition ID: 10749
Reporting into: Manager, Information Security CX
Role Type: Individual Contributor

What’s in it for you?

Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NICE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NICEr!

Enjoy NICE-FLEX!

At NICE, we work according to the NICE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere.

This job description is not intended to be all-inclusive, and employees will also perform other reasonable related business duties as assigned by immediate supervisor and other management as required.

This organization reserves the right to revise or change job duties as the need arises. This job description does not constitute a written or implied contract of employment.​

Note: Remember, this job description isn't exhaustive. Employees may be asked to handle other reasonable business duties assigned by their supervisor or management. The organization also has the flexibility to adjust job duties as needed. Keep in mind that this role might entail overtime, and working during non-traditional hours like nights, early mornings, and weekends. Additionally, being on-call may be required.

Role: Account Director  

Location: Manila, Philippines

About the role: 

This is an opportunity to join OLIVER's award-winning in-house studio embedded with a leading global consumer goods brand in Manila, as an Account Director delivering best-in-class client services across retail, digital content, and social campaigns.

Based in Manila and working on-site, you'll lead the day-to-day management of a fast-moving creative account — acting as the primary client contact and ensuring seamless delivery across multiple concurrent projects. Your ability to build trusted client relationships, drive high-quality output, and keep complex workstreams on track will be central to the studio's success.

We offer reasonable adjustments throughout the recruitment process.

The Account Director is responsible for the health and performance of a major creative account. You'll oversee project delivery, client satisfaction, and team coordination — serving as the key escalation point for clients and internal teams alike.

Working closely with creative, production, and operations leads, you'll ensure the studio consistently delivers work that meets and exceeds client expectations. You'll also identify growth opportunities, support the development of your team, and uphold the agency's standards of service and quality.

What you will be doing: 

Client Services:

• Act as the primary day-to-day client contact, ensuring a consistently positive and proactive client experience
• Maintain clear, timely communication with clients — in person and supported by documentation in writing
• Champion brand guardianship across all projects, ensuring consistency and quality at every touchpoint
• Constructively challenge clients where appropriate and proactively present added-value solutions developed with the project team
• Negotiate outcomes that work for both the client and the agency team, balancing ambition with delivery reality
• Stay current with industry developments, innovations, and agency case studies — bringing relevant insights to clients

Processes and Operations:

• Ensure internal processes are followed consistently across the account
• Train and onboard team members on internal workflows and ways of working
• Serve as the escalation point when client or internal SLAs are not met; work with relevant stakeholders to identify and resolve process gaps
• Communicate process changes and studio updates clearly to the team and ensure adoption
• Triage incoming briefs using the tier system in collaboration with the Client Services Manager and Lead Creative
• Allocate account management resource across the team
• Identify significant upcoming workloads that could impact studio capacity and escalate proactively to senior leadership

Project Delivery:

• Lead delivery on Tier 2 and Tier 3 projects, as well as new business opportunities and new work types
• Monitor project run rates and client satisfaction through regular check-ins with job owners and weekly WIP reviews
• Escalate at-risk projects to senior leadership promptly and with clear context
• Support job owners to keep projects on track, ensuring the client's objectives and the agency's delivery requirements are mutually understood

New Business Development:

• Identify organic growth opportunities through existing client relationships, actively looking to expand the scope and value of the studio's work
• Work with creative and senior leadership to develop proposals and plans for new capabilities or services

Team Development:

• Manage and develop direct and/or indirect reports, supporting their performance and professional growth
• Foster a collaborative, client-centric team culture that values quality, accountability, and continuous learning
• Actively contribute to knowledge-sharing and facilitate learning across the studio
• Support improvements to business practices, creative processes, and internal ways of working

What you need to be great in this role: 

• Proven experience managing creative accounts across retail, digital content, and social campaigns in a creative agency environment
• Track record of building strong, trust-based client relationships and delivering against complex, multi-project accounts
• Solid understanding of creative agency workflows, from brief to final delivery
• Experience managing and developing team members, with a focus on performance and growth
• Commercially aware, with hands-on experience managing project-level budgets, invoicing, and financial admin
• Strong organisational skills — able to manage and prioritise multiple workloads in a fast-paced environment
• Clear, confident communicator with the ability to work effectively across client-side and agency teams
• Professional proficiency in English required; proficiency in Filipino is an advantage

Budget and Financial Management:

• Experience managing project-level production budgets, including cost tracking, purchase orders, and invoice reconciliation
• Ability to report on budget performance and flag financial risks to senior stakeholders early

Gen AI and Agentic Thinking:

• Advanced proficiency with Gen AI tools relevant to account management and client services, using them to improve efficiency, communication quality, and output
• Experience designing AI-assisted workflows for yourself and supporting the team in adopting them effectively
• Ability to train team members on effective use of AI tools within the discipline
• Agentic approach to managing complex, multi-workstream accounts — breaking down challenges systematically and identifying clear paths forward
• Strong understanding of where AI adds value and where human judgment must take precedence, with rigorous oversight of AI outputs

Qualifications: Formal degrees are welcome but not required. Equivalent experience counts. Experience can be gained through work, study, volunteering, or self-directed learning.

If you're excited about this role but don't meet every requirement, we encourage you to apply.

Ready to lead a high-performing creative account for a globally recognised brand? Share your CV and let's talk.

Req ID: 17406

#LI-JQ1 #LI-Onsite

Solutions Designer

Experience: more than 4 years

Job Mode: Full-time

Work Mode: Hybrid 

Job Summary

Responsibilities and Duties

• Product Solutions Designer/Managers are responsible for the development and delivery of new products and services as well as improvements to existing products and services
• Manage the product design and development team, create processes and mechanisms to enable to the team to support
• They are key members of cross-functional product development and delivery teams that typically include engineers, technologists as well as representatives from marketing, finance and quality assurance teams. Product leads liaise with different members of the development team to drive projects forward.
• Product Solutions Designer/Managers must be customer-centered but also have the relevant technology know-how to bridge in order to develop “product market” fit. They work with Product Owners to develop a deeper understanding of customer needs -- that can be accomplished via research, reviewing data and analytics of customer behavior, A/B testing and talking directly to customers
• Product Solutions Designer/Managers help facilitate product specifications and user stories and are directly responsible for defining the customer experience via mock-ups and wireframes. They work with Product Owners to prioritize features and present trade-offs and risks.
• They work with Technology Leads / Manager and other engineers to agree on a working architecture and present relative trade-offs to certain approaches.
• They also work with Test Leads and Managers to determine edge case scenarios and proper handling on the customer side. Project management skills are essential to bring product development programs to a successful conclusion -- on time and within budget. Product Solutions Designer/Managers develop schedules for each phase of the development program and monitor progress against targets. They also set up reviews at each stage to ensure the program is meeting its objectives as it progresses from concept to specification, design, development and launch.
• Product Solutions Designer/Managers need to have good communication skills to deal with the many different stakeholders in a product development program. They liaise with the senior management team to agree strategic development objectives and gain budget approval for projects. They coordinate the work of different specialists within the development team and ensure that individual members keep the rest of the team informed on progress.

Qualifications and Skills

• Bachelor’s degree in computer science, Information Technology, or a related field.
• Product Solutions Designer/Managers may come from a technical or business background but a strong technical background -- namely having the ability to read source code.
• Previous experience in product and software development, design or digital marketing provides a useful background.
• They must be able to demonstrate the ability to work effectively in a team environment and deliver successful results.
• Experience in working within multidisciplinary teams to meet strategic objectives is important.
• Strong background in process and business operations

About Encora

Encora is the preferred digital engineering and modernization partner of some of the world’s leading enterprises and digital native companies. With over 9,000 experts in 47+ offices and innovation labs worldwide, Encora’s technology practices include Product Engineering & Development, Cloud Services, Quality Engineering, DevSecOps, Data & Analytics, Digital Experience, Cybersecurity, and AI & LLM Engineering. 

At Encora, we hire professionals based solely on their skills and qualifications, and do not discriminate based on age, disability, religion, gender, sexual orientation, socioeconomic status, or nationality.

So, what’s the role all about?
Senior Salesforce Administrator will manage and enhance our Salesforce.com platform, requiring experience with the latest updates, user support, and advanced report design. A sales and service-oriented mindset and enthusiasm for Salesforce are crucial. This role involves overseeing Salesforce CRM and third-party applications while collaborating with internal sales, marketing, service, and operations teams.

How will you make an impact?  

• Handles more complex and/or high priority Salesforce projects
• Provides technical assistance and troubleshooting expertise to solve difficult issues and requirements
• Handles/assists with complex integration, 3rd party applications, and new functionality
• Provides suggestions/ideas, best practices, and alternative solutions to fellow admins
• Facilitates discussions related to improvements on Salesforce admin processes and procedures
• Performs sandbox refresh as needed

Have you got what it takes?

• Bachelor's Degree from 4-year accredited College/University, or equivalent experience.
• 5+ years' experience, a business analyst and/or service and support role.
• 5+ years of experience with operational support using Salesforce.com.
• 5+ years of experience in Salesforce.com CRM Application Administration.
• Salesforce certification is a plus!

You will have an advantage if you also have:

• Demonstrated proficiency in user security, profile and role management, custom objects, workflow and validation rules, email templates, formulas, dashboards & reporting.
• Must be experienced in Microsoft Office applications, including MS Word, Excel and PowerPoint.
• Must be detail-oriented and have strong problem-solving and analytical skills.
• Excellent verbal and written communication skills are essential.
• Able to meet deadlines, communicate delays, clarify ambiguous situations.
• Ability to work in a dynamic, fast-paced environment and pick up new skill sets quickly.

What’s in it for you?
Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NICE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NICEr!

Enjoy NICE-FLEX!
At NICE, we work according to the NICE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere

Requisition ID: 10728
Reporting into: Manager, Cloud Operations, CX
Role Type: Individual Contributor

About the role (What you'll be doing)

As a Training Specialist ****at Eucalyptus, you will design and develop training modules that drive employee growth and operational excellence. You'll take data-driven insights to build comprehensive training frameworks that support career progression across all levels, from individual contributors to leadership. Your work will directly impact how our teams develop, learn, and advance within Eucalyptus.

This role will be reporting to the Quality, Training & Knowledge Manager.

Key Responsibilities:

• Translate data into learning solutions: Analyze performance data, skill gaps, and organizational needs to develop targeted training modules that drive measurable impact
• Design career progression frameworks: Build comprehensive career development pathways that clearly define the skills, knowledge, and milestones needed for advancement
• Lead leadership and career development: Develop holistic leadership training programs that go beyond management training to include career advancement frameworks and competency-based progression
• Build the business case for learning: Articulate the business impact of training initiatives, demonstrating clear alignment with organizational priorities and ROI
• Partner cross-functionally: Work with operations leaders and stakeholders to understand their needs, defend training recommendations, and ensure initiatives drive the outcomes that matter most

About You (Who you are)

• Significant experience designing and delivering training programs in a structured operational environment, with strong facilitation skills and the ability to tailor content in real time based on what lands with different audiences
• Strong data analysis skills with the ability to identify performance gaps and translate them into learning solutions
• Experience developing training modules and contributing to curriculum design
• Demonstrated ability to influence stakeholders and defend decisions to senior operational leaders
• Business acumen — You understand the "why" behind organizational decisions and can connect training initiatives to business outcomes (retention, growth, efficiency, customer impact, etc.)
• Strategic thinking – You can evaluate whether proposed training aligns with current business priorities and what the real impact will be
• Excellent communication skills – You can explain complex training concepts clearly to diverse audiences

Nice to haves:

• Experience designing leadership development or career progression programs
• Background in learning strategy
• Experience building training dashboards or reporting systems that track effectiveness
• Strong interest in (or experience with) training technology and enablement — e.g., learning platforms, tooling, automation, and integrating technology into training programs to improve adoption and outcomes
• Familiarity with healthcare or patient-facing operations

Location

Manila, Philippines (On-site 2-3 days per week)

Working Hours

Generally 11:00am – 9:00pm PHT to support AU & UK collaboration

The Role

At HelloConnect, you will be part of a dynamic team in Inoza tower, BGC that embraces innovation and leverages advanced technology to create exceptional experiences. Our culture is built on collaboration, continuous learning, and a commitment to excellence. You’ll have the opportunity to work on impactful projects, develop your skills, and grow within a supportive environment that values diverse perspectives and experiences.

In this role, you will take on a key responsibility in driving client success by managing stakeholder relationships, ensuring operational excellence across customer service and GBS campaigns, and overseeing KPI performance, service delivery, and continuous process improvements—contributing to our ongoing efforts to drive business success and enhance customer satisfaction.

We’re looking for passionate individuals who can bring their unique skills and ideas to the table. Even if you don't meet every requirement but believe you’d excel in this role, we’d love to hear from you!

What you’ll do

• Lead and manage client partnerships, ensuring alignment on business goals, service expectations, and overall success
• Oversee end-to-end operations across customer service and GBS campaigns, driving consistent performance and service excellence
• Take ownership of KPIs and service delivery, ensuring teams meet and exceed performance targets
• Provide strategic direction through regular business reviews, insights, and continuous improvement initiatives
• Drive seamless onboarding and transition of new clients or campaigns, ensuring operational readiness and stability
• Collaborate cross-functionally to ensure alignment between client expectations and internal execution
• Identify opportunities to optimize processes, improve efficiency, and enhance customer experience
• Act as a key escalation point, ensuring issues are resolved effectively while maintaining strong client relationships

What you’ll bring

• 3–5+ years experience in Customer Success, Account Management, or Operations roles
• Strong background in Customer Service (CS) operations and/or BPO environments
• Exposure to or experience in GBS / Shared Services / multi-process operations
• Proven track record managing client relationships and operational KPIs

Core Skills

• Strong understanding of end-to-end customer service and/or back-office operations
• Experience managing SLA/KPI-driven environments
• Strong stakeholder management (internal + external)
• Analytical mindset with ability to interpret operational data and trends
• Strong communication and presentation skills
• Ability to manage multiple campaigns in a fast-paced environment

What we offer

• Competitive Compensation: Beyond the standard package, we offer perks like Long Service Benefits (anniversary bonus) to recognize and celebrate your dedication
• Wellness & Perks: We prioritize your well-being by offering mental health support, HMO medical coverage, generous leave benefits plus life insurance for both you and your family's peace of mind
• Growth Opportunities: Invest in your personal development with an annual learning & development budget, plus access to the 360 Learning platform
• Dynamic Environment: Join a rapidly growing global Business Process Outsourcing company, where you'll collaborate with a diverse community spanning across multiple continents and cultures
• Work-Life Balance: Enjoy a healthy balance between your professional and personal life, with a supportive environment that prioritizes your well-being and personal time

Location: 

BGC (7th Floor, Inoza Tower, 40th Street, BGC, Taguig City)                   

Are you up for the challenge?

The first step to your new role starts here. Send in your application, along with your salary expectations and preferred start date. Our dedicated team will thoroughly review your details. We are excited to connect with you soon! 

#helloconnect

#LI-Hybrid 

So, what’s the role all about?

The Senior Cloud Network Engineer is responsible for the NiCE's public and private cloud network architecture and security.

This position evaluates current and emerging technologies, collaborating with DevOps and other business units within the company to set and ensure implementation of best practices.  The Senior Cloud Network Engineer will work with AWS, Azure, GCP and other cloud providers including NiCE's private cloud environments.

This position requires strong experience with Cloud technologies; AWS, Azure and others along with proven knowledge in cloud specific networking, including VPC/VNET design, VPC/VNET peering, VPN Gateways, Cloud VPN, NAT Gateways, VGW, Cloud Load Balancers, Security Groups, Traffic Manager, Direct Peering, Direct connect/Cloud Interconnect/ ExpressRoute and other cloud related endpoints.

This position requires expert knowledge in all aspects of Networking, including but not limited to advance routing with BGP and OSPF, Firewalls and VPNs, Load Balancers, Ethernet switching, VoIP and MPLS technologies and many others.  This position develops details design specifications and ensures the implementation follows and meets these standards.  This position provides training to other team members, including mentoring other engineers.  The Senior Cloud Network Engineer serves as the final escalation point for Cloud related issues.

How will you make an impact?  

• Acts as an internal consultant role across multiple business units, representing the Network team.
• Research and evaluation of Cloud technologies, to address current and future needs.
• Establishment of repeatable design strategies and automation.
• CloudFormation updates using JSON/YMAL, Resource Manager, Deployment Manager
• Design review of fellow architect and engineer designs/implementation plans
• Escalation point for help in deep analysis and problem solving when needed
• May be required to function as a technical lead on projects of any size as necessary.
• Communicates detailed technical information in both written and verbal form across a wide range of audiences, including business stakeholders, users, developers, project management, and other engineers.
• Collaborates with colleagues, customers, vendors, and other parties to understand and develop architectural solutions
• Develops a sound understanding of existing systems and processes, their strengths and limitations, and the current and future needs of the environment in which they exist. Provides vision on how they may be improved and developed.
• Understands and explains the interactions between systems, applications, and services within the environment, and evaluates the impact of changes or additions to the environment.
• Participates in the evaluation and/or selection of solutions or products, including requirements definition, vendor and product evaluations.
• Acts as a local expert for areas of domain expertise.
• Performs other duties as required.​

Have you got what it takes?

• Bachelor's Degree in Computer Science, Electrical Engineering, Business Information Systems or related field or equivalent work experience required.
• 10 + year’s Plus work experience within an internetworking environment.
• Experience with Cloud technologies: AWS, Azure, GCP
• Experience dealing with Infrastructure as code
• Scripting experience with JSON/YMAL for CloudFormation
• Expert Level experience with Palo Alto and F5 load balancers
• Expert Level experience with network switching and routing
• Extensive knowledge of networking technologies, topologies, and protocols. (TCP/IP, BGP, OSPF, SNMP, Multicast, VRRP, HSRP, switching technologies)
• Expert-level understanding of internetworking technologies and tools, including TCP/IP, netflow/sflow, access-control lists, policy routing, firewalls, peering, and DNS
• Significant OSPF and BGP design, implementation, and troubleshooting experience
• Experience with MPLS environments
• Experience with Authentication services such as TACACS+, RADIUS, and RSA SecurID
• Working knowledge of IPV6
• Intermediate Visio skills
• Working knowledge of SIP
• Experience working with Management Systems and SNMP
• Excellent interpersonal, oral and written communication skills along with prior experience in a dynamic, project-oriented team environment.
• A demonstrated history of learning new technologies and adapting them to solve complex problems
• Must pay strong attention to detail and have good organizational skills.​

You will have an advantage if you also have:

• Experience in Layer-4 through Layer-7 switching environments
• Experience with hardware load balancing – ServerIron/ADX, GSLB, SSL termination
• Network scripting languages​
• Experience with Terraform

This job description is not intended to be all-inclusive, and employees will also perform other reasonable related business duties as assigned by immediate supervisor and other management as required. This organization reserves the right to revise or change job duties as the need arises. This job description does not constitute a written or implied contract of employment.​

What’s in it for you?

Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NICE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NICEr!

Enjoy NICE-FLEX!

At NICE, we work according to the NICE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere.

Requisition ID: 10588
Reporting into: Manager, Cloud Operations, CX
Role Type: Individual Contributor

Location

This is a hybrid role. Our office is located at Arthaland Century Pacific Tower, 5th Avenue, BGC. This role requires going to our office at least one day a week.

Role Hours

The expected working hours for this position are from 12:00 AM to 9:00 AM, based on the Philippine Time Zone (PHT).

About Point

✨ Real Impact, Real People: Our mission at Point is to make homeownership more valuable and accessible. Your work directly helps homeowners access their wealth, achieve financial flexibility, and realize life changing goals.

✨ Funding: With over $175M raised from top investors like Andreessen Horowitz, WestCap, Greylock, and Prudential, we’re scaling fast! You have the opportunity to join us at a pivotal stage.

✨ Game-changing Product: We're building a category defining company in home equity. We’ve earned a 4.7 Trustpilot rating and an A+ from the BBB, a testament to the value we provide to our 20,000+ customers.

✨ Great Place to Work: Our employees love working here! We are a Certified Great Place to Work and a Fortune Best Workplaces in the Bay Area.

✨ Hybrid Collaboration, Connected Culture: Based in the Philippines, this hybrid role offers flexibility while fostering strong connection through in-person moments, cross-functional teamwork, and a people-first culture that prioritizes collaboration, belonging, and shared success. 

About the role

We are seeking a seasoned Risk & Compliance leader to build and scale our Philippines-based risk and compliance function as part of our branch integration strategy. This role will play a critical part in ensuring local regulatory adherence, strengthening internal controls, and enabling sustainable growth in a dynamic fintech environment. You will partner closely with global stakeholders to localize frameworks, manage regulatory relationships, and embed a strong culture of risk awareness across the organization. This is a high-impact leadership role with direct influence on operational integrity and business expansion in the region.

Your responsibilities

• Lead and oversee the Philippines risk, compliance, and regulatory affairs function across financial, labor, and local regulatory domains
• Serve as the primary point of contact with key regulators, including BSP, AMLC, DOLE, NPC (Data Privacy), BIR, SEC (if applicable), and local government units (LGUs)
• Ensure compliance with DOLE requirements, including labor standards, employment practices, workplace policies, and statutory reporting
• Oversee business permits, licenses, and local compliance requirements (e.g., Mayor’s permits, barangay clearances, PEZA/BOI if applicable)
• Lead regulatory submissions, audits, inspections, and examinations across all governing bodies
• Design and implement compliance frameworks, policies, and internal controls aligned with both global standards and Philippine regulations
• Drive enterprise risk management practices, including risk identification, mitigation, and reporting
• Partner with Legal, HR, Finance, and Operations to ensure end-to-end regulatory compliance across employee lifecycle, taxation, and business operations
• Lead internal audits, compliance reviews, and remediation efforts for regulatory findings
• Monitor regulatory changes across financial services, labor, tax, and local governance; advise leadership on impact and required actions

About you

• 5+ years of experience in compliance, risk, or regulatory roles within financial services, fintech, or regulated industries
• Strong working knowledge of the Philippine regulatory landscape including DOLE labor laws, BIR tax compliance and LGU requirements
• Experience working with PEZA, BOI, NPC or other investment promotion agencies
• Proven experience managing multi-agency regulatory engagements, audits, and inspections
• Experience building or scaling compliance frameworks across both financial and operational domains
• Strong understanding of employment compliance, workplace regulations, and statutory benefits administration
• Demonstrated ability to operate in a fast-paced, evolving environment with high accountability
• Excellent stakeholder management skills with the ability to influence senior leadership and cross-functional teams
• High integrity, sound judgment, and strong problem-solving capabilities

Our benefits

• Competitive Pay: Market-leading salary with regular reviews and comprehensive health insurance for you and your dependents.
• Career Advancement: Structured development programs, certifications, promotion tracks, and access to an educational reimbursement program to support your career growth.
• Work-Life Balance: 18 holidays, and hybrid work options in a supportive environment.
• Support for Your Work: Get set up for success with company provided Mac equipment and monitor, and a one-time home office reimbursement to create a productive workspace.

Philippines Data Privacy Statement

So, what’s the role all about?

This role is under the Build and Deploy team, and is responsible for the CI/CD pipelines, build systems, and release automation that enable engineering teams to deliver software reliably and efficiently. As part of our growing Philippines team, you will collaborate with engineers across the globe in a supportive, team-oriented environment.

How will you make an impact?  
Key Responsibilities
•    Lead the strategy, design, and continuous improvement of CI/CD pipelines across multiple products, teams, and environments.
•    Drive the adoption of software-defined infrastructure, infrastructure automation, and DevOps best practices across the organization.
•    Provide technical leadership for complex build, release, and deployment processes involving multiple stakeholders and dependent systems.
•    Establish and govern automated quality gates, release standards, deployment controls, and pipeline compliance practices.
•    Partner with engineering, QA, operations, security, and architecture teams to improve software delivery speed, quality, and reliability.
•    Define and promote standards for branching strategies, code promotion models, environment management, and release orchestration.
•    Identify opportunities to improve scalability, resilience, operational efficiency, and developer experience through automation and process improvement.
•    Evaluate, prototype, and recommend new technologies, tools, and frameworks to strengthen DevOps maturity.
•    Oversee daily operation, health, maintenance, and upgrade planning for source control, build, pipeline, and deployment platforms.
•    Lead root cause analysis and resolution efforts for complex pipeline, deployment, and tooling issues.
•    Support critical release activities, including occasional off-hours support for scheduled releases or critical incidents, coordinated in advance with the team.
•    Mentor engineers, provide technical direction, and serve as a subject matter expert for DevOps and release engineering practices.
•    Influence cross-team planning and help align DevOps initiatives with broader engineering and business goals.

Required Qualifications
•    5+ years of experience working with Git-based source control systems, preferably GitHub.
•    4+ years of experience writing Python, Shell, or similar scripting languages.
•    2+ years of experience with infrastructure-as-code tools such as AWS CloudFormation, Terraform, or comparable technologies.
•    4+ years of experience working with Jenkins, GitHub Actions, or similar CI/CD platforms.
•    3+ years of experience with DevOps pipeline tools such as GitHub Actions, Jenkins, Bamboo, CircleCI, Spinnaker, or similar platforms.
•    Strong experience designing and managing enterprise-scale CI/CD pipelines and release processes.
•    Strong knowledge of build automation, branching strategies, code promotion techniques, and deployment governance.
•    Experience building, deploying, and supporting Docker containers and Docker-based microservices.
•    Strong understanding of cloud infrastructure, automation frameworks, and modern DevOps operating models.
•    Experience working with Windows Server environments, including IIS and .NET deployment patterns.
•    Strong English communication skills for daily collaboration with engineering teams across global time zones, including the US, India, UK, and Australia.

Preferred Qualifications
•    Experience in contact center, BPO, telecom, SaaS, or other high-availability enterprise production environments.
•    Experience leading DevOps transformation or platform modernization initiatives.
•    Experience supporting large-scale engineering or R&D organizations.
•    Familiarity with container orchestration concepts such as Kubernetes.
•    Familiarity with Grafana-based monitoring, observability, platform reliability, and security practices within CI/CD ecosystems.
•    Familiarity with security scanning and shift-left security practices in CI/CD pipelines.
•    Experience mentoring engineers and leading cross-functional technical initiatives.
•    Experience establishing standards, governance models, and operating practices across multiple teams.
•    Experience with Ansible or similar configuration management tools.
•    Experience with Linux environments; the team is actively migrating from Windows to Linux as applications transition to .NET Core.

Core Competencies
•    Excellent troubleshooting, problem-solving, and debugging skills.
•    Strong leadership and ownership mindset.
•    Ability to design and build systems, environments, and solutions from the ground up.
•    Strong collaboration skills and the ability to influence without direct authority.
•    Service-oriented mindset with a focus on enabling engineering teams.
•    Ability to balance strategic improvements with day-to-day operational demands.
•    Strong organizational skills with the ability to manage multiple priorities and drive work to completion.
•    Sound technical judgment in high-pressure and time-sensitive situations.
•    Commitment to mentoring team members and fostering a culture of continuous learning.

Automation & AI Mindset
The Build and Deploy team operates with a core belief: if a process is manual and repeatable, it should be automated. We actively seek out toil, eliminate it, and continuously improve the reliability, security, and speed of our pipelines and production systems. AI is the latest and most powerful enabler of this philosophy.
AI in DevOps is a rapidly evolving field. Prior AI experience is not required — what we value is a strong desire to learn, experiment, and apply AI to make our processes better.
•    Genuine curiosity and enthusiasm for applying AI tools and techniques to DevOps workflows.
•    Willingness to explore AI-assisted development tools such as code assistants, automated testing aids, and prompt-based automation.
•    Openness to learning how AI can improve build, deployment, and operational processes.
•    Ability to quickly adopt new AI tools and incorporate them into daily work.
•    Ability to evaluate AI tools and assess their practical value for CI/CD and infrastructure automation.
•    Drive AI adoption across the Build and Deploy team by identifying high-impact opportunities where AI can improve efficiency, reliability, or developer experience.
•    Guide the team on AI tool selection, evaluation criteria, and integration patterns.
•    Champion an AI-first mindset in pipeline design, process improvement, and operational practices.
•    Help establish team standards and best practices for responsible, effective use of AI in DevOps workflows.
•    Able to present a vision for how AI can be strategically applied across DevOps practices within a team.

What’s in it for you?
Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NICE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NICEr!

Enjoy NICE-FLEX!
At NICE, we work according to the NICE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere.

Requisition ID:10630
Reporting into: Manager, Engineering, CX
Role Type: Individual Contributor 

So, what’s the role all about?

This role is under the Build and Deploy team, and is responsible for the CI/CD pipelines, build systems, and release automation that enable engineering teams to deliver software reliably and efficiently. As part of our growing Philippines team, you will collaborate with engineers across the globe in a supportive, team-oriented environment.

How will you make an impact?  

Key Responsibilities
•    Design, develop, and maintain continuous integration and continuous deployment pipelines.
•    Help build and support software-defined infrastructure solutions.
•    Coordinate build and release activities with internal stakeholders across engineering and related teams.
•    Develop and implement automated quality gates and release controls.
•    Partner with teams to define and improve code quality metrics and measurement practices.
•    Research, evaluate, and prototype technologies that improve DevOps processes and delivery efficiency.
•    Promote DevOps best practices through collaboration with engineering, operations, and other technical teams.
•    Manage day-to-day operations of build systems, deployment pipelines, and source control platforms.
•    Perform ongoing maintenance, support, and upgrades for DevOps tools and systems.
•    Provide occasional off-hours support for scheduled releases or critical incidents, coordinated in advance with the team.

Required Qualifications
•    2+ years of experience working with Git-based source control systems, preferably GitHub.
•    1+ year of experience writing Python, Shell, or similar scripting languages.
•    1+ year of experience with infrastructure-as-code tools such as AWS CloudFormation, Terraform, or comparable technologies.
•    1+ year of experience working with Jenkins, GitHub Actions, or similar CI/CD platforms.
•    1+ year of experience with DevOps pipeline tools such as GitHub Actions, Jenkins, Bamboo, CircleCI, Spinnaker, or similar platforms.
•    Strong understanding of code promotion methods, build automation, and branching strategies.
•    Experience building Docker containers and supporting Docker-based microservices.
•    Experience working with Windows Server environments, including IIS and .NET deployment patterns.
•    Strong English communication skills for daily collaboration with engineering teams across global time zones, including the US, India, UK, and Australia.

Preferred Qualifications
•    Experience in contact center, BPO, telecom, SaaS, or other high-availability production environments.
•    Experience supporting large-scale R&D or engineering organizations.
•    Familiarity with modern infrastructure automation and release governance practices.
•    Familiarity with container orchestration concepts such as Kubernetes.
•    Familiarity with Grafana-based monitoring and log management tools.
•    Familiarity with security scanning and shift-left security practices in CI/CD pipelines.
•    Experience with Ansible or similar configuration management tools.
•    Experience with Linux environments; the team is actively migrating from Windows to Linux as applications transition to .NET Core.

Core Competencies
•    Strong troubleshooting, problem-solving, and debugging skills.
•    Ability to build environments, systems, and technical solutions from the ground up.
•    Quick learner with strong adaptability in changing environments.
•    Service-oriented mindset with a focus on supporting internal engineering customers.
•    Strong collaboration skills and team-oriented approach.
•    Ability to manage multiple priorities and deliver work on schedule.
•    Eagerness to learn from experienced team members and grow technical skills.

Automation & AI Mindset
The Build and Deploy team operates with a core belief: if a process is manual and repeatable, it should be automated. We actively seek out toil, eliminate it, and continuously improve the reliability, security, and speed of our pipelines and production systems. AI is the latest and most powerful enabler of this philosophy.
AI in DevOps is a rapidly evolving field. Prior AI experience is not required — what we value is a strong desire to learn, experiment, and apply AI to make our processes better.
•    Genuine curiosity and enthusiasm for applying AI tools and techniques to DevOps workflows.
•    Willingness to explore AI-assisted development tools such as code assistants, automated testing aids, and prompt-based automation.
•    Openness to learning how AI can improve build, deployment, and operational processes.
•    Ability to quickly adopt new AI tools and incorporate them into daily work.
•    Able to describe how AI tools could be used to improve a build or deployment task.

What’s in it for you?
Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NICE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NICEr!

Enjoy NICE-FLEX!
At NICE, we work according to the NICE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere.

Requisition ID:10628
Reporting into: Manager, Engineering, CX
Role Type: Individual Contributor 

So, what’s the role all about?

This role is under the Build and Deploy team, and is responsible for the CI/CD pipelines, build systems, and release automation that enable engineering teams to deliver software reliably and efficiently. As part of our growing Philippines team, you will collaborate with engineers across the globe in a supportive, team-oriented environment.

How will you make an impact?  

Key Responsibilities
•    Design, develop, and maintain continuous integration and continuous deployment pipelines.
•    Help build and support software-defined infrastructure solutions.
•    Coordinate build and release activities with internal stakeholders across engineering and related teams.
•    Develop and implement automated quality gates and release controls.
•    Partner with teams to define and improve code quality metrics and measurement practices.
•    Research, evaluate, and prototype technologies that improve DevOps processes and delivery efficiency.
•    Promote DevOps best practices through collaboration with engineering, operations, and other technical teams.
•    Manage day-to-day operations of build systems, deployment pipelines, and source control platforms.
•    Perform ongoing maintenance, support, and upgrades for DevOps tools and systems.
•    Provide occasional off-hours support for scheduled releases or critical incidents, coordinated in advance with the team.

Required Qualifications
•    2+ years of experience working with Git-based source control systems, preferably GitHub.
•    1+ year of experience writing Python, Shell, or similar scripting languages.
•    1+ year of experience with infrastructure-as-code tools such as AWS CloudFormation, Terraform, or comparable technologies.
•    1+ year of experience working with Jenkins, GitHub Actions, or similar CI/CD platforms.
•    1+ year of experience with DevOps pipeline tools such as GitHub Actions, Jenkins, Bamboo, CircleCI, Spinnaker, or similar platforms.
•    Strong understanding of code promotion methods, build automation, and branching strategies.
•    Experience building Docker containers and supporting Docker-based microservices.
•    Experience working with Windows Server environments, including IIS and .NET deployment patterns.
•    Strong English communication skills for daily collaboration with engineering teams across global time zones, including the US, India, UK, and Australia.

Preferred Qualifications
•    Experience in contact center, BPO, telecom, SaaS, or other high-availability production environments.
•    Experience supporting large-scale R&D or engineering organizations.
•    Familiarity with modern infrastructure automation and release governance practices.
•    Familiarity with container orchestration concepts such as Kubernetes.
•    Familiarity with Grafana-based monitoring and log management tools.
•    Familiarity with security scanning and shift-left security practices in CI/CD pipelines.
•    Experience with Ansible or similar configuration management tools.
•    Experience with Linux environments; the team is actively migrating from Windows to Linux as applications transition to .NET Core.

Core Competencies
•    Strong troubleshooting, problem-solving, and debugging skills.
•    Ability to build environments, systems, and technical solutions from the ground up.
•    Quick learner with strong adaptability in changing environments.
•    Service-oriented mindset with a focus on supporting internal engineering customers.
•    Strong collaboration skills and team-oriented approach.
•    Ability to manage multiple priorities and deliver work on schedule.
•    Eagerness to learn from experienced team members and grow technical skills.

Automation & AI Mindset
The Build and Deploy team operates with a core belief: if a process is manual and repeatable, it should be automated. We actively seek out toil, eliminate it, and continuously improve the reliability, security, and speed of our pipelines and production systems. AI is the latest and most powerful enabler of this philosophy.
AI in DevOps is a rapidly evolving field. Prior AI experience is not required — what we value is a strong desire to learn, experiment, and apply AI to make our processes better.
•    Genuine curiosity and enthusiasm for applying AI tools and techniques to DevOps workflows.
•    Willingness to explore AI-assisted development tools such as code assistants, automated testing aids, and prompt-based automation.
•    Openness to learning how AI can improve build, deployment, and operational processes.
•    Ability to quickly adopt new AI tools and incorporate them into daily work.
•    Able to describe how AI tools could be used to improve a build or deployment task.

What’s in it for you?
Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NICE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NICEr!

Enjoy NICE-FLEX!
At NICE, we work according to the NICE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere.

Requisition ID:10627
Reporting into: Manager, Engineering, CX
Role Type: Individual Contributor 

About the Role

We are looking for a high-performing Sales Manager to lead and accelerate our growth in the Philippines. This role is critical to scaling our business, with a clear mandate to 2X revenue and expand market share over the next phase of growth.

You will be responsible for driving strategic sales initiatives, building strong client relationships, and leading revenue expansion across key accounts and new business opportunities in the market.

Key Responsibilities

• Own and deliver aggressive revenue targets, with a focus on doubling business in the Philippines market
• Develop and execute a strategic sales plan to expand existing accounts and acquire new clients
• Build and maintain C-level and senior stakeholder relationships across agencies, brands, and partners
• Identify high-growth opportunities and unlock new revenue streams
• Lead end-to-end sales cycles: prospecting, pitching, negotiation, and closing deals
• Collaborate cross-functionally (marketing, product, operations) to drive client success and retention
• Monitor market trends, competitor activity, and customer insights to refine go-to-market strategy
• Provide accurate forecasting, pipeline management, and reporting
• Mentor and influence junior sales team members (if applicable)

What We’re Looking For

• 8–12+ years of sales experience, preferably in digital advertising, media, SaaS, or related industries
• Proven track record of consistently exceeding revenue targets in the Philippines market
• Strong network across agencies, advertisers, and key industry stakeholders
• Demonstrated ability to scale business and drive exponential growth (e.g., 2X or more)
• Excellent negotiation, presentation, and closing skills
• Strategic thinker with strong commercial acumen and data-driven decision making
• Ability to operate in a fast-paced, high-growth environment
• Strong leadership presence and stakeholder management skills
• Deep understanding of the Philippines digital and advertising ecosystem
• Entrepreneurial mindset with a hunter mentality
• Resilient, self-driven, and highly accountable
• Strong communication skills with the ability to influence senior executives
• Collaborative team player with a growth-oriented mindset

Riot Games was established in 2006 by entrepreneurial gamers who believe that player-focused game development can result in great games. In 2009, Riot released its debut title League of Legends to critical and player acclaim. As the most played PC game in the world, over 100 million play every month. Players form the foundation of our community and it’s for them that we continue to evolve and improve the League of Legends experience. 
We’re looking for humble but ambitious, razor-sharp professionals who can teach us a thing or two. We promise to return the favor. Like us, you take play seriously; you’re passionate about games. We embrace those who see things differently, aren’t afraid to experiment, and who have a healthy disregard for constraints.

That's where you come in.

As a Publishing Manager on the Wild Rift Team, you will report into the Regional Product Publishing Lead of Wild Rift APAC of the team. You’ll be responsible for overseeing the marketing and publishing initiatives for Wild Rift in the Philippines and also extending towards the APAC region. You will help shape the branding of games & products like League of Legends: Wild Rift and ensure successful delivery of marketing contents and campaigns by working with internal teams and third-party operators in the Philippines
You’ll join a tight-knit group of exceptionally bright-minded individuals who share our prioritization of player experience, rejection of convention, and passion for gaming. Riot Games Philippines is dedicated to creating tailored player experiences that show local players they aren’t lost in translation.

Responsibilities: 

• Develop branding and marketing strategies for League of Legends: Wild Rift in the Philippines and other APAC priority markets. Evaluate, advocate, and drive new initiatives that elevate and reinforce the games brands
• Lead the execution of branding and marketing programs to promote our games in collaboration with APAC teams as well as local agencies
• Manage contracts, budgets and vendor relationships. Oversee the development of local marketing assets to ensure they are of the highest standards and in alignment with our brand guidelines
• Lead a team of vendors, contractors and Rioters as well as manage and assess their performance on a day-to-day basis
• Manage the communication pipeline and coordinate communication across various channels such as social media and web. 
• Manage the content roadmap and publishing plans, and align them with multiple stakeholders
• Own channel executions and content operations and trafficking adhering to the Global Product Strategy
• Establish and use KPIs to steer our marketing efforts to maximize performance

Required Qualifications: 

• Experienced marketer with a bachelor’s degree and 5+ years of marketing experience in a relevant field
• Experience in Mobile Publishing. Understand mobile publishing and is committed to leveling up the mobile publishing capability of the team in partnership with our Product Team
• Experience in Working and Guiding Vendor Agencies on Campaigns and projects. Experience working with a creative agency and ensuring that the strategic and go-to-market brief is clear for execution
• Fluent in written and spoken English communication as well as proficient in Filipino.
• Strategic and insight-informed with ability to see the big picture and utilize suite of skills to level up our channels; Root these insights in strong analysis metrics and stats and know how to turn an insight into a big idea.

Desired Qualifications: 

• Experience working on cultural brands that serve passionate audiences
• Experience working on products at all stages of development
• Experience facilitating and working with creative professionals
• Organizational management skills

For this role, you'll find success through craft expertise, a collaborative spirit, and decision-making that prioritizes the delight of players. We will be looking at your past studies, experience, and your personal relationship with games. If you embody player empathy and care about players' experiences, this could be your role!

People Partner Specialist

Position Overview

As a key member of the People Operations team, the People Parter Specialist within the Shared Services team is responsible for supporting managers and employees with general HR inquiries, possesses knowledge of HR policies, and provides guidance on employee lifecycle processes and situations. A key responsibility is to triage incoming inquiries and issues, document them accurately, and route them to the appropriate HR Centers of Excellence (COEs) or People Partner team when specialized support is required.

This role is critical in maintaining efficient People Operations by ensuring inquiries are handled promptly, accurately documented, and directed to the appropriate resources when escalation is required.

The People Operations team ensures that every Five9 employee has a great experience. This includes capturing comprehensive employment data, which enables the team to provide HR resources and documentation and resolve employees' specific HR questions as they arise. We pride ourselves on achieving operational excellence across every service we provide and achieve this standard by optimizing HR business processes, guaranteeing HR data integrity, and using that information to inform down-stream processes and data-driven insights

Key Responsibilities

HR Support & First Point of Contact:

• Serve as the first point of contact for employees and managers for general HR inquiries, including HR policies, procedures, and practices.
• Provide guidance and consultation on common HR topics such as leaves, benefits navigation, payroll inquiries, onboarding, offboarding, compensation, internal mobility, and employee data updates.
• Collaborate with People Operations to promote self-service HR tools and ensure employees’ access key HR resources.
• Ensure timely responses to HR tickets, service requests, and inquiries.
• Manage assigned HR requests through the HR service management platform.
• Ensure timely responses and resolutions for employee support and HR ticket requests.

Employee Relations Intake & Triage:

• Serve as the first point of review for all employee relations and workplace concerns, conducting the initial intake to understand and document the core issues.
• Gather relevant information and document cases accurately in the Employee Relations management system.
• Assist people leaders to resolve a variety of HR issues, including performance management and accommodation requests, escalating to the People Partner team when necessary.
• Ensure all employee concerns are handled with confidentiality and professionalism.

People Partner team and COE Support:

• Provide operational support with People Partners, Centers of Excellence (COEs) and global partners to help deliver seamless human resources processes, programs and insights across the organization, including onboarding, employee changes, and offboarding.
• Support People Partners in executing People initiatives and specific business unit or regional needs.
• Ensure internal HR processes, such as Employee Status Change Forms and HR tickets, are completed accurately and within defined service level agreements.
• Maintain detailed and accurate documentation of employee interactions and cases, ensuring a clear and complete record.
• Provide analytical support to the People Partners with quantitative and qualitative data in support of strategic HR programs and initiatives.  Run ad hoc reports to enhance metrics, identify trends, and support data driven decision making for business units.
• Partner with HR Operations and HRIS teams to ensure data accuracy.

Qualifications:

Education

• Bachelor’s degree in Human Resources, Business Administration, or related field preferred.

Experience

• 3+ years of experience in Human Resources generalist, HR Operations, or HR support roles
• Experience working with a global matrixed team, with understanding of US employment practices. Working knowledge of employment practices in Europe, India and the Philippines is a plus.
• Experience working in a service-oriented or shared services environment preferred.
• Experience with HR systems such as UKG, FreshService, or similar case management platforms is a plus.

Skills & Competencies

• Strong customer service and communication skills.
• Demonstrated ability to maintain confidentiality in all aspects of job responsibilities, including handling highly sensitive data.
• General knowledge of employment policies and practices.
• Demonstrated ability to support diverse, geographically dispersed, multicultural fast paced environment.
• Strong attention to detail and documentation skills.
• Ability to assess issues and determine when escalation is required.
• Strong organizational and time management skills.

Key Success Measures

• Timely response and resolution of HR inquiries.
• Accurate documentation and triage of employee relations cases.
• Positive employee and manager service experience.
• Effective escalation of complex issues to the appropriate HR teams.
• Compliance with HR policies and service standards.

Company Benefits

• Company stocks
• Annual merit increase based on performance
• 15% night shift differential pay
• Paid Leave with Cash Conversion
• HMO with free dependents
• Retirement Plan
• Life Insurance
• While on work from home setup: Internet and meal allowance are provided
• Employee Assistance Program for mental and social well-being
• Government-mandated Benefits (SSS, PhilHealth, PagIBIG, 13^th month pay, Solo parent leave, Special leave for women)

Account Manager, Central Queue

Location : Manila, Philippines

With millions of diners, tens of thousands of restaurant partners and 25+ years of experience, OpenTable, part of Booking Holdings, Inc. (NASDAQ: BKNG), is an industry leader with a passion for helping restaurants thrive. Our world-class technology empowers restaurants to focus on what matters most – their team, their guests, and their bottom line – while enabling diners to discover and book the perfect restaurant for every occasion. 

Every employee at OpenTable has a tangible impact on what we do and how we do it. You’ll also be part of a global team and its portfolio of metasearch brands. Hospitality is all about taking care of others, and it defines our culture.

About the role:

As an Account Manager CQ you are the strategic bridge between world-class technology and the hospitality industry. You will drive engagement, increase reservation availability and decrease churn for our customers. You will be part of a team collectively responsible for the overall health of our largest segment of restaurant customers. Your interactions will be remote, using phone, e-mail, webinars and other methods to convey ideas, perform training and resolve open issues.

It is our mission to take care of each valuable customer and we quickly assess their needs and work to address those needs efficiently. We help the restaurant incorporate OpenTable into their daily operations, continually driving adoption in the process. Churn is reduced by working with and demonstrating the value of our products and services to restaurants. 

Are you in the business of building and maintaining relationships? Are you satisfied by keeping an organised schedule and answering the needs of others? Then you will love this role and the OpenTable culture!

In this role you will:

• Lead the overall management of our most valuable business segmentation of customers.

• Resolve customer cases and tasks daily.

• Turn data into actionable insights and share with restaurants to change behavior and drive adoption.

• Enthusiastically work closely with customers to drive engagement on the OpenTable platform and increase reservation availability.

• Respond to restaurant partner concerns from our Customer Support and field teams.

• Perform presentations and training remotely to restaurant customers.

• Inspire customers to think differently about their business in ways that will help both parties achieve success.

• Consistently meet and exceed regular team and individual goals.

• Reduce churn.

Who you are:

• An experienced account manager.

• A consultative partner skilled in selling solutions and driving long-term value.

• A hospitality expert with deep, firsthand knowledge of restaurant operations.

• A self-motivated high-performer with a proven ability to thrive under pressure while meeting bold goals and deadlines.

• A persuasive storyteller skilled at reframing a customer’s perspective and challenging them to think differently about their business.

• A data-driven advisor with an aptitude for translating complex data into insights that persuade others to take action.

• An expert communicator and trainer with a natural talent for active listening and influencing key stakeholders.

• A tenacious, results-driven professional who is always reaching for the next level of success.

• A collaborative problem-solver with a validated ability to work across departments to achieve collective results.

• A highly organised executor with a sharp eye for documentation and excellent time management skills.

• An adaptable innovator who has shown success navigating unstructured and fast-paced environments

• A tech-savvy partner with experience using Salesforce (or an equivalent CRM)

• A continuous learner—ideally with a university degree—who is passionate about the hospitality industry.

• An articulate communicator with a high command of business English.

Benefits:

Benefits of this role will be discussed during the interview process. 

Work Environment & Flexibility

At OpenTable, we pride ourselves on fostering a global and dynamic work environment. As a team member with us, you will benefit from a schedule tailored to accommodate a global workforce operating across multiple time zones. While the majority of your responsibilities may align with conventional business hours, there will be instances where you are expected to manage communications - via calls, Slack messages, or emails - outside of regular working hours to effectively collaborate with international colleagues, respond to restaurant partners, and/or address urgent matters. OpenTable will always abide by and consider local laws and regulations.

Inclusion

We’re committed to creating a workplace where everyone feels they belong and can thrive. We know the best ideas come when we bring different voices to the table, so we're building a team as dynamic as the diners and restaurants we serve—and fostering a culture where everyone feels welcome to be themselves.

If you need accommodations during the application or interview process, or on the job, we’re here to support you. Please reach out to your recruiter to request any accommodations.

^{We are seeking an experienced Network Architect to drive the design, modernization, and evolution of our global, multi-cloud, and next-generation enterprise network environments. The ideal candidate brings deep technical expertise, leadership capability, and a passion for automation—helping shape long-term network strategy, resiliency, and performance across a rapidly growing global platform.}

^{Key Responsibilities}

• ^{Architect and evolve enterprise, data center, campus, and backbone network architectures using modern, scalable design principles.}
• ^{Design and optimize multi-cloud network architectures across AWS, Azure, and GCP, including WAN, cloud security, routing domains, and cross-cloud connectivity.}
• ^{Lead EVPN/VXLAN fabric designs, SR-MPLS/SRv6 architectures, and high-performance spine–leaf environments.}
• ^{Develop and implement Zero Trust segmentation models, identity-based policies, and micro-segmentation strategies.}
• ^{Design and maintain high-availability edge solutions including SD-WAN, SASE, secure remote access, and edge compute networking.}
• ^{Drive network automation initiatives using Terraform, Ansible, CI/CD pipelines, and Python-based automation.}
• ^{Implement intent-based networking models, configuration validation frameworks, and network digital twin platforms.}
• ^{Collaborate with cloud, security, and platform engineering teams on architecture governance, reference patterns, and design standards.}
• ^{Develop advanced observability and telemetry solutions using gNMI, gRPC, NetFlow/IPFIX, and cloud-native monitoring platforms.}
• ^{Lead troubleshooting, lifecycle management, and capacity planning across hybrid, multi-region, and distributed environments.}

^{Skills & Experience}

• ^{8–12 years of hands-on experience architecting and operating large-scale enterprise or service provider networks.}
• ^{Expertise in core routing and switching technologies: BGP, OSPF, IS-IS, MPLS, EVPN/VXLAN, and Segment Routing.}
• ^{Deep experience with Cisco (NX-OS, IOS-XR, IOS-XE), Juniper (QFX), and Arista EOS with CloudVision.}
• ^{Strong multi-cloud networking experience including AWS Transit Gateway, Cloud WAN, Azure Virtual WAN, and GCP Cloud Router.}
• ^{Proficiency in network automation using Terraform, Ansible, Python, and Git-based workflows.}
• ^{Knowledge of SASE, SD-WAN, cloud firewalls, WAF, and DDoS mitigation.}
• ^{Understanding of Kubernetes networking (Cilium, Calico, AWS CNI) and service mesh architectures (Istio).}
• ^{Strong communication, architectural documentation, diagramming, and cross-functional leadership skills.}

^{Preferred Qualifications}

• ^{CCIE, JNCIE, or Arista ACE-L3 (active or in progress).}
• ^{AWS Advanced Networking Specialty or equivalent cloud certifications.}
• ^{Experience with network digital twins, AIOps, or telemetry-driven automation.}
• ^{Experience with micro-segmentation platforms such as Illumio, Guardicore, or NSX-T DFW.}
• ^{Experience delivering IaC at scale, including CI/CD-driven deployments.}

^{Why Join Us}

^{You will become part of a global architecture and engineering organization focused on cutting-edge, multi-cloud, high-performance networking. This role offers meaningful opportunities to drive architectural strategy, influence enterprise-wide design standards, and shape the future of modern networking.}

Enjoy NICE-FLEX!
At NICE, we work according to the NICE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere.

Requisition ID:10261
Reporting into: Manager, Cloud Operations Network, CX
Role Type: Individual Contributor 

We are seeking a detail-oriented and strategic Senior Cloud Operations Engineer, CX to oversee the planning, coordination, and execution of Salesforce releases across multiple environments. This role ensures that new features, enhancements, and bug fixes are delivered efficiently, safely, and with minimal disruption to business operations. The ideal candidate will have a strong understanding of Salesforce architecture, DevOps practices, and release governance.

Key Responsibilities

• Release Planning & Coordination
• Own the end-to-end release lifecycle for Salesforce, including sandbox refreshes, metadata deployments, and production releases.
• Collaborate with product owners, developers, QA, and business stakeholders to define release scope and timelines.
• Maintain and communicate a forward-looking release calendar.
• Environment & Deployment Management
• Manage Salesforce environments (Dev, QA, Production) and ensure proper version control and configuration.
• Oversee CI/CD pipelines using tools (Gearset).
• Ensure proper data masking and seeding strategies for non-production environments.
• Governance & Compliance
• Enforce release governance policies, including change management, risk assessments, and rollback plans.
• Ensure compliance with internal audit, SOX, and data security standards.
• Quality Assurance
• Coordinate with QA teams to ensure thorough testing and validation of releases.
• Monitor post-release performance and manage hotfixes or emergency patches as needed.
• Documentation & Communication
• Maintain detailed release notes, deployment guides, and environment documentation.
• Serve as the primary point of contact for release-related communications.
• Document and communicate any changes to the CI/CD pipeline process

Qualifications

Required:

• 3+ years of experience in Salesforce administration, development, or release management.
• Strong knowledge of Salesforce metadata, change sets, and deployment tools.
• Experience with version control systems (e.g., GitHub) and CI/CD tools.
• Familiarity with Agile/Scrum methodologies.
• Excellent organizational and communication skills.

Preferred:

• Salesforce certifications (e.g., Platform App Builder, Administrator, DevOps Specialist).
• Experience with enterprise DevOps tools like Copado, Gearset, or AutoRABIT.

Requisition ID: 8815

Reporting to: Manager, Project Manager, CX
Role Type: Individual Contributor

What’s in it for you?

Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NICE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NICEr!

Enjoy NICE-FLEX!

At NICE, we work according to the NICE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere.

So, what’s the role all about? 
The Professional Services Engineer is a customer-facing, billable role responsible for delivering specialized expertise and solutions for NICE products and services. This includes implementing, configuring, and optimizing AI-driven applications, such as chatbots, knowledge assistants, and other digital solutions, for enterprise contact centers. The position combines technical and business responsibilities, requiring engagement with clients to understand their needs, provide consultative support, and deliver cutting-edge solutions. 

How will you make an impact? 

• Technical Implementation:  

• Configure, program, and develop NICE solutions, including AI, NLU, ACD, IVR, ASR, and CRM integrations. 

• Lead the design and development of multiple AI and bot applications, ensuring alignment with customer requirements and industry best practices. 

• Optimize and maintain multiple AI bots, including both generative and legacy models. 

• Implement and enhance AI-driven services such as knowledge assistant engines and conversational intelligence. 

• Project Management:     

• Collaborate with project managers to design and oversee end-to-end project rollouts. 

• Manage system lifecycle development, change control processes, and risk analysis for enterprise solutions. 

• Ensure seamless project execution through inter-departmental coordination and clear communication. 

• Business Consulting:  

• Provide subject matter expertise on NICE digital products and AI solutions during client consultations. 

• Conduct business analysis to assess user needs, design tailored solutions and provide industry guidance. 

• Promote the use of AI tools to enhance decision-making and operational efficiency across business units. 

• Leadership and Mentorship:  

• Mentor and lead project teams, sharing expertise and fostering a collaborative environment. 

• Develop documentation and processes for emerging digital products from R&D teams. 

Have you got what it takes? 

• Bachelor’s degree in technical (e.g., Computer Science, Information Systems, Electrical Engineering) or business field (e.g., Marketing, MIS) or equivalent work experience. 

• 5+ years of professional experience, with 1+ years in digital channels or AI/Bot software applications preferred. 

• Proven expertise in: 

• Technical configuration and programming of AI and contact center technologies. 

• CRM integrations, APIs, and other ecosystem technologies. 

• Best practices for contact center operations and KPIs. 

• Familiarity with: 

• Generative AI models, NLU techniques, and automation principles. 

• Industry trends and emerging technologies in AI and digital customer engagement. 

• Desired personal traits: 

• Analytical and inquisitive mindset. 

• Team-oriented with strong interpersonal skills. 

• Early adopter of innovative technologies. 

• Strong sense of accountability and ownership.  

• Professional communication, behavior and demeanor. 

What’s in It for You?  
Join an ever-growing, market-disrupting global company where teams of top talent work in a fast-paced, collaborative, and creative environment. NICE offers endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate about innovation and thrive in dynamic settings, this is your chance to make an impact. 
 
Flexible Work Model:  
Experience the NICE-FLEX hybrid model with two days in the office and three days of remote work per week, fostering collaboration and innovation while maintaining work-life balance. 
 
Requisition ID:  10340
Reporting To: Tech Manager 
Role Type: Individual Contributor 

So, what’s the role all about? 
The Senior Implementation Engineer is a customer-facing, billable role responsible for delivering specialized expertise and solutions for NICE products and services. This includes implementing, configuring, and optimizing AI-driven applications, such as chatbots, knowledge assistants, and other digital solutions, for enterprise contact centers. The position combines technical and business responsibilities, requiring engagement with clients to understand their needs, provide consultative support, and deliver cutting-edge solutions. 

How will you make an impact? 

• Technical Implementation:  

• Configure, program, and develop NICE solutions, including AI, NLU, ACD, IVR, ASR, and CRM integrations. 

• Lead the design and development of multiple AI and bot applications, ensuring alignment with customer requirements and industry best practices. 

• Optimize and maintain multiple AI bots, including both generative and legacy models. 

• Implement and enhance AI-driven services such as knowledge assistant engines and conversational intelligence. 

• Project Management:     

• Collaborate with project managers to design and oversee end-to-end project rollouts. 

• Manage system lifecycle development, change control processes, and risk analysis for enterprise solutions. 

• Ensure seamless project execution through inter-departmental coordination and clear communication. 

• Business Consulting:  

• Provide subject matter expertise on NICE digital products and AI solutions during client consultations. 

• Conduct business analysis to assess user needs, design tailored solutions and provide industry guidance. 

• Promote the use of AI tools to enhance decision-making and operational efficiency across business units. 

• Leadership and Mentorship:  

• Mentor and lead project teams, sharing expertise and fostering a collaborative environment. 

• Develop documentation and processes for emerging digital products from R&D teams. 

Have you got what it takes? 

• Bachelor’s degree in technical (e.g., Computer Science, Information Systems, Electrical Engineering) or business field (e.g., Marketing, MIS) or equivalent work experience. 

• 5+ years of professional experience, with 1+ years in digital channels or AI/Bot software applications preferred. 

• Proven expertise in: 

• Technical configuration and programming of AI and contact center technologies. 

• CRM integrations, APIs, and other ecosystem technologies. 

• Best practices for contact center operations and KPIs. 

• Familiarity with: 

• Generative AI models, NLU techniques, and automation principles. 

• Industry trends and emerging technologies in AI and digital customer engagement. 

• Desired personal traits: 

• Analytical and inquisitive mindset. 

• Team-oriented with strong interpersonal skills. 

• Early adopter of innovative technologies. 

• Strong sense of accountability and ownership.  

• Professional communication, behavior and demeanor. 

What’s in It for You?  
Join an ever-growing, market-disrupting global company where teams of top talent work in a fast-paced, collaborative, and creative environment. NICE offers endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate about innovation and thrive in dynamic settings, this is your chance to make an impact. 
 
Flexible Work Model:  
Experience the NICE-FLEX hybrid model with two days in the office and three days of remote work per week, fostering collaboration and innovation while maintaining work-life balance. 
 
Requisition ID:  10341
Reporting To: Tech Manager 
Role Type: Individual Contributor 

So, what’s the role all about?

The Site Reliability Engineer (SRE) is responsible for NiCE CXone’s observability tools.  This position collaborates with different teams within the company to create and support observability solutions using open-source and enterprise monitoring tools.  SREs will work with various monitoring tools located in NiCE CXone’s private cloud environments, AWS and other cloud providers. SREs also provide education to other teams on use of different monitoring tools.  They may help define best practices and procedures for using observability tools and ensure that other engineers follow these standards.  This position may develop detailed implementation/project plans for deployment of observability solutions. The SRE team leverages automation tools to deploy and manage observability tools. The SRE team actively seeks to learn and evaluate emerging technologies, collaborating with other business units within the company to implement changes that will improve our monitoring and alerting capabilities. This position requires a lot of curiosity, a proven ability to learn quickly and an aptitude for tackling unique problems that need creative solutions.

A good candidate could have a few different combinations of technical experience; we have seen people succeed in this role with NOC, technical support, software development or system administration experience. Showcase your ability to troubleshoot and solve problems and learn new tech fast! We are looking for aptitude and potential, not someone who can tick every box.

How will you make an impact?  

• Administer open-source, custom built and enterprise observability tools
• Assist other teams with setting up alerts and notifications
• Support and troubleshoot observability tools to ensure they remain available to our internal customers
• Troubleshoot connections between monitoring agents and SaaS tools
• Configure monitoring agents and applications using JSON, yaml
• Troubleshoot issues with Windows and Linux observability agents
• Collect data from APIs and observability endpoints
• Deploy observability agents and applications using automation tools
• Create automation to eliminate toil and repetitive tasks
• Assist with the enablement and collection of metrics, logs and traces
• Create dashboards in several different observability tools to effectively visualize our data
• Collaborate with other teams to engineer solutions that solve their observability problems
• Train other teams on using observability tools
• Evaluate and document custom monitoring tools built by other engineers
• Other duties as assigned

Have you got what it takes?

• Associate degree in Computer Sciences, Information Technology, Information Services, or equivalent work experience
• Experience working for a SaaS company, with a good understanding of the complexity associated with building in a hybrid cloud environment
• Great troubleshooting skills, seriously, can you track down a problem to its root cause by paying attention to small details in long error messages?
• Experience with any combination of open-source and enterprise observability tools (Prometheus & Grafana, Datadog, Dynatrace, New Relic, Splunk, Elastic)
• Experience with scripting or writing code, this role does require reviewing and occasionally adding to internally developed monitoring tools (Bash, PowerShell, Python, C#, GoLang)
• Comfortable diving unto JSON, yaml and other configuration formats
• Experience in one of the following: Ansible, Rundeck, Salt, Terraform, Chef, Puppet
• Experience troubleshooting network related issues
• Experience working with and troubleshooting REST APIs
• Experience with Windows or Linux administration
• Great communication skills, we collaborate with other teams a lot and we need someone who can convey things in a way that makes sense to both engineers and project managers
• Leadership, we don’t expect you to be a manager, but we’d love it if you can show us a time in your life when you helped guide others towards a winning solution

You will have an advantage if you also have:

• Experience configuring logging agents, rules and pipelines
• Familiarity with APM tools or Synthetic Monitors
• Experience with VoIP solutions
• Networking experience
• Experience working with BMC products (especially Helix)
• Experience working with applications driven by .NET, SQL, and other common Microsoft technologies

This job description is not intended to be all-inclusive, and employees will also perform other reasonable related business duties as assigned by immediate supervisor and other management as required. This organization reserves the right to revise or change job duties as the need arises. This job description does not constitute a written or implied contract of employment.​

What’s in it for you?

Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NICE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NICEr!

Enjoy NICE-FLEX!

At NICE, we work according to the NICE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere.

Requisition ID: 10563
Reporting into: Manager, Cloud Operations, CX
Role Type: Individual Contributor

Technical Account Manager 

• Provide excellent account management, project management and technical consulting to Five9’s clients who have enrolled in TSM & TAM Services.
• Partner with clients to build and maintain a ‘Trusted Advisor’ relationship; understand their business needs, propose recommendations and solutions designed to optimize Five9’s platform and enhance operational effectiveness.
• Articulate the value of Five9’s services, products and concepts through presentations, demonstrations and open discussion with clients.
• Educate and train clients on administration and utilization of Five9 products to help them become self-sufficient. 
• Directly support and troubleshoot technical issues as needed.
• Manage service interruptions which could impact client’s business operations; research root cause analysis and communicate next steps to clients and internal teams to help mitigate any risk.
• Keep clients informed of any/all issues that could potentially impact Five9’s platform such as routine maintenance, patches, software product changes and releases. 
• Partner with internal account teams and other business units to foster an environment of learning, execution, and continuous process improvement.
• Provide customer support case oversight and status updates to both internal management and clients on a regular basis.
• Adopt a proactive mindset to help anticipate client’s needs and mitigate service and operational issues. 

• 3-5 years of related experience in a consulting or project management role,
• 3 years in a software support role.
• Solid technical knowledge of networking theories and protocols such as TCP/IP, SIP, FTP/SFTP, OSI Model.
• In depth knowledge of one or more call center solutions like:  Five9, Genesis, Cisco, Nuance, TuVox, Avaya, Aspect, Nortel, Interactive Intelligence, Siebel Call Center or CosmoCom.
• Experience in technical writing and documentation.
• Experience in contact center objectives, methodologies, tools & operations, contact center reporting and KPIs.
• Experience with/and working knowledge of PBX, ACD, CTI, VoIP, IVR, Dialers and Telephony applications.
• Strong project management and client-facing skills - Working knowledge of Microsoft Office products (Excel, Word, PowerPoint, Visio, etc.).
• Willing to travel to client sites as required; able to work outside standard business hours.
• Excellent verbal and written communication skills.
• Team player, self-starter, able to manage multiple priorities and meet deadlines.
• Bachelor’s degree in a technical field and/or comparable industry certifications and experience 

• Understanding of quality monitoring tools and workforce management software such as NICE/IEX, Authority Software etc.
• Understanding of CRMs such as Salesforce, NetSuite, Leads 360 (Velocify), Oracle Service Cloud (RightNow), etc. 
• Understanding of WFM/WFO Solutions such as Verint, CSI, Calabrio, NICE, etc. - Knowledge of network troubleshooting tools such as Wireshark or Pathview.
• Basic working knowledge API, HTML and Java scripting is a huge plus.

Company Benefits

• Company stocks
• Annual merit increase based on performance
• 15% night shift differential pay
• Paid Leave with Cash Conversion
• HMO with free dependents
• Retirement Plan
• Life Insurance
• While on work from home setup: Internet and meal allowance are provided
• Employee Assistance Program for mental and social well-being
• Government-mandated Benefits (SSS, PhilHealth, PagIBIG, 13^th month pay, Solo parent leave, Special leave for women)

Deal Desk Analyst

To complement our rapid growth, Five9 is looking for a Deal Desk Analyst to join our Sales Operations team. The ideal candidate for this role will be responsible for providing sales process support utilizing a variety of developed organizational and project management skills. The position reports to the Sales Operations Manager.

Responsibilities

• Act as a sales-facing subject matter expert on process, policy, and pricing related matters
• Assist sales teams in creating and positioning complex orders
• Act as liaison between sales and other key stakeholders involved in the deal structuring process (e.g. Sales Operations, Accounting, Order Management, Legal, Product Marketing, etc.)
• Partner with sales to ensure opportunities are properly created and tracked in Salesforce including stage, probability, booking amount, and various other required field
• Escalate key issues as necessary to Sales Operations Manager with the ability to explore future initiatives
• Act as a system power user for all SFDC and answer questions before escalating for assistance
• Active involvement for operational process improvements to increase the effectiveness of the Deal Desk
• Continuously improve our ability to respond to the needs of Sales, Partners, and Customers
• Active involvement and support for special projects as needed
• Help ensure Best Practices are being implemented

Qualifications

• Minimum 2+ years of experience supporting Sales organizations in a fast-paced environment
• Proficient with Microsoft Excel
• Salesforce.com Power User

Company Benefits

• Company stocks
• Annual merit increase based on performance
• 15% night shift differential pay
• Paid Leave with Cash Conversion
• HMO with free dependents
• Retirement Plan
• Life Insurance
• While on work from home setup: Internet and meal allowance are provided
• Employee Assistance Program for mental and social well-being
• Government-mandated Benefits (SSS, PhilHealth, PagIBIG, 13^th month pay, Solo parent leave, Special leave for women)

People Operations Representative - Philippines

We are hiring a People Operations Representative based in the Philippines to support our global employee population. This individual will be a key part of our Global People Operations team, working both front-line and “back-office” operations, ensuring high-quality execution of core HR processes and delivering a responsive, employee-centered experience. This role will report directly to the People Operations Manager based in the U.S.

The ideal candidate is highly organized, detail-oriented, and comfortable working across time zones in a fast-paced, collaborative environment, with a passion for operational work and solving day-to-day employee issues.

• Process employee lifecycle transactions, including new hires, job changes, and terminations.
• Provide tier 1 support for employee inquiries related to HR policies, processes, and tools across supported regions. Escalate complex or advanced employee issues to appropriate partners or teams as needed.
• Coordinate pre-hire onboarding steps and work authorization steps.
• Perform regular data audits to ensure accuracy and integrity of employee records.
• Support basic HR reporting needs.
• Contribute to maintaining process documentation and driving consistency across global operations.
• Maintain and audit employment records.
• Support compliance efforts by assisting with employment-related audits and reports, including I-9 audits, payroll audits, and other mandatory reviews.

Minimum Skills or Experience Requirements 

• Flexibility to work US Time hours.
• 2–3 years of hands-on experience in People Operations for a global organization (experience supporting international regions is a plus).
• Familiarity with employee lifecycle processing and experience with data management in an HRIS (UKG experience preferred).
• Strong computer skills in Microsoft Office Suite (especially Excel and SharePoint).
• Ability to analyze and validate data accurately and thoroughly.
• Ability to handle sensitive and confidential information with professionalism.
• Strong professional proficiency in written and verbal English, with the ability to communicate effectively in cross-cultural and business environments.
• Ability to manage tasks independently, prioritize effectively, and meet deadlines with a high degree of accuracy.
• Self-motivated and collaborative team player.
• Commitment to continuous learning, particularly in employment laws, HR technology, and employee experience best practices.
• Bachelor’s degree in Human Resources or a related field is strongly preferred.

Company Benefits

• Company stocks
• Annual merit increase based on performance
• 15% night shift differential pay
• Paid Leave with Cash Conversion
• HMO with free dependents
• Retirement Plan
• Life Insurance
• While on work from home setup: Internet and meal allowance are provided
• Employee Assistance Program for mental and social well-being
• Government-mandated Benefits (SSS, PhilHealth, PagIBIG, 13^th month pay, Solo parent leave, Special leave for women)

Product Operations Manager – Customer Beta Programs

Five9 is seeking an experienced and dynamic Product Operations Manager to become a pivotal member of our Product Management department. This role focuses on administration and coordination of beta programs with internal teams and customers. The ideal candidate will possess a robust background in project management, with a demonstrable ability to coordinate teams and lead projects to completion. Enterprise software experience preferred.

Key Responsibilities: 

• Beta Program Administration: Working closely with internal teams, understand and provide up to date tracking of all work items associated with Beta program readiness, as well as customer status in beta.
• Communication: Facilitate regular meetings with internal and customer teams to ensure tasks are being completed on time
• Documentation: Ensure documentation on particular beta programs is maintained, up to date, and accessible to the correct parties.
• Feedback: Ensure accurate collection of customer feedback on beta programs and communication to relevant parties

Key Qualifications: 

• 3+ years of direct experience in Project Management, enterprise software experience preferred such as SaaS, CX (Customer Experience) Software, CRM, Salesforce, etc.
• Demonstrable experience interacting across multiple internal teams as a project manager.
• Demonstrable experience interacting and communicating directly with customers as a project manager.
• Exceptional collaborative skills, capable of working across various teams to ensure the success of beta programs and the seamless introduction of new products. 
• JIRA & Salesforce experience preferred
  
  

Educational Requirements: 

• A bachelor’s degree in business, Project Management, Engineering, or a related field. A master’s degree or relevant project management certification (e.g., PMP) is highly regarded. 

Company Benefits

• Company stocks
• Annual merit increase based on performance
• 15% night shift differential pay
• Paid Leave with Cash Conversion
• HMO with free dependents
• Retirement Plan
• Life Insurance
• While on work from home setup: Internet and meal allowance are provided
• Employee Assistance Program for mental and social well-being
• Government-mandated Benefits (SSS, PhilHealth, PagIBIG, 13^th month pay, Solo parent leave, Special leave for women)

We are seeking a Program Manager, Talent & Learning to drive the planning, execution, and continuous improvement of global talent management and learning programs. This role will ensure cyclical and ongoing programs—such as engagement surveys, performance and talent processes, learning system configurations, communications, and enablement—are delivered on time, with high quality and strong stakeholder alignment. The ideal candidate is highly organized, detail-oriented, and experienced in managing complex programs across HR and business teams.  

Responsibilities: 

Program Planning & Delivery  

• Support program coordination under guidance for global talent management and learning initiatives, including engagement surveys, performance and talent cycles, learning launches, and enablement programs. 
• Develop and maintain project plans, communications, timelines, dependencies, and risk logs, identifying and escalating risks and supporting plan adjustments to support on-time, high-quality delivery across multiple workstreams 
• Assist with system (Culture Amp/Degreed) configurations and readiness activities in partnership with L&D, HRIS, IT, and vendors to support program execution. 

 Stakeholder & Cross-Functional Coordination  

• Partner closely with Talent, L&D, People Partners, HR Operations, and IT to align roles, responsibilities, and deliverables. 
• Participate in working sessions, and provide updates, to support clarity, progress, and timely issue resolution across stakeholders. 
• Manage vendor coordination for surveys, platforms, or external support tied to program delivery. 

 Communications & Enablement  

• Support communication and training logistics related to talent and learning programs, ensuring audiences receive the right information at the right time. 
• Assist in creating enablement materials, including toolkits, FAQs, timelines, and reference guides. 
• Ensure consistent messaging and change readiness across global audiences. 

 Program Monitoring & Continuous Improvement  

• Help monitor metrics, milestones, and collect feedback to assess effectiveness and identify improvement opportunities. 
• Support program reviews as needed to capture lessons learned and recommend enhancements for future cycles. 
• Maintain templates and suggest improvements to improve scalability and repeatability of talent and learning programs. 

 Qualifications:  

• Bachelor’s degree (recommended)  
• 5+ years of HR or Learning and Development experience  
• Experience managing HR, talent management, learning, or people programs in a fast-paced, tech environment. 
• Strong program management skills, including planning, dependency management, and risk mitigation. 
• Comfort partnering cross-functionally with HR, IT, Communications, and stakeholders. 
• Excellent organizational, communication, and follow-through skills. 

Company Benefits

• Company stocks
• Annual merit increase based on performance
• 15% night shift differential pay
• Paid Leave with Cash Conversion
• HMO with free dependents
• Retirement Plan
• Life Insurance
• While on work from home setup: Internet and meal allowance are provided
• Employee Assistance Program for mental and social well-being
• Government-mandated Benefits (SSS, PhilHealth, PagIBIG, 13^th month pay, Solo parent leave, Special leave for women)

The Role

At HelloConnect, you will be part of a dynamic team that embraces innovation and leverages advanced technology to create exceptional experiences. Our culture is built on collaboration, continuous learning, and a commitment to excellence. You’ll have the opportunity to work on impactful projects, develop your skills, and grow within a supportive environment that values diverse perspectives and experiences.

In this role, you will act as bridge between Sales and Operations, owning the client journey from the moment a qualified lead agrees to a Job Description, through pricing, candidate selection, contracting, and operational launch.

What you’ll do

• Deal Ownership & Pipeline Management: Own and manage the end-to-end sales pipeline via Jira Work Management, driving deals through key stages and ensure consistent deal momentum and eliminate bottlenecks.
• Commercial & Financial Oversight: Operate and manage internal Margin Calculator, price customized roles with strong financial discipline while safeguarding margin baseline across all deals. Also partner with leadership on pricing strategy and approvals.
• Client & Stakeholder Management: Serve as the primary client-facing lead post-JD agreement and confidently engage with EU/US -based executives. Maintain high levels of transparency, trust, and communication throughout the deal lifecycle while managing and aligning internal stakeholders across Talent Acquisition, IT and Workforce.
• Cross-Functional Orchestration: Coordinate closely with TA to maintain a strong “Ghost Pipeline” and align candidate presentation with commercial timing and client expectations
• Operational Launch Excellence: Oversee transition from signed contract to successful operational go-live while ensuring readiness across all functions prior to launch. Also, proactively resolve risks that may delay onboarding or delivery.

What you’ll bring

• 5+ years of experience in client-facing roles, preferably in BPO, outsourcing, or staffing
• Strong background in project management and stakeholder management
• Proven ability to handle complex, multi-stakeholder deals
• High level of commercial acumen (pricing, margins, financial discipline)
• Experience working with international clients (EU/US preferred)
• Comfortable working in a fast-paced, high-accountability environment
• Strong familiarity with tools like Jira, ATS platforms, and video interview tools is a plus

What we offer

• Competitive Compensation: Beyond the standard package, we offer perks like Long Service Benefits (anniversary bonus) to recognize and celebrate your dedication
• Wellness & Perks: We prioritize your well-being by offering mental health support, HMO medical coverage, generous leave benefits plus life insurance for both you and your family's peace of mind
• Growth Opportunities: Invest in your personal development with an annual learning & development budget, plus access to the 360 Learning platform
• Dynamic Environment: Join a rapidly growing global Business Process Outsourcing company, where you'll collaborate with a diverse community spanning across multiple continents and cultures
• Work-Life Balance: Enjoy a healthy balance between your professional and personal life, with a supportive environment that prioritizes your well-being and personal time

Location:

BGC (7th Floor, Inoza Tower, 40th Street, BGC, Taguig City)            

Are you up for the challenge?

The first step to your new role starts here. Send in your application, along with your salary expectations and preferred start date. Our dedicated team will thoroughly review your details. We are excited to connect with you soon! 

#helloconnect

#LI-Remote

Role: Programmatic Trader Ops

Location: Manila, Philippines (Hybrid)

Reports to: Trader Manager

The opportunity

We’re MiQ, a global programmatic media partner for marketers and agencies. Our people are at the heart of everything we do, so you will be too. No matter the role or the location, we’re all united in the vision to lead the programmatic industry and make it better.

As a Programmatic Trader Ops, you’ll play a critical operational role within the Center of Success (CoS), working cross‑functionally with Traders, Account Managers, Data & Analytics (DnA), Product and Marketing across the JAPAC footprint. You’ll own the trafficking, reporting, discrepancy checks, remnant management and troubleshooting that underpin successful campaign delivery and client growth.

The role is designed for individuals with no prior experience in programmatic trading who want to learn both programmatic and trading, providing a key pathway into programmatic trading and digital media operations. For someone who enjoys working with data, following structured processes, and learning new tools, it offers the opportunity to build skills not only in operations but also in trading, with a potential transition into a trader role over time based on interest and performance.

What you’ll be doing

Your main responsibilities will include:

1. Campaign trafficking & delivery

• Execute accurate, thorough, and timely campaign trafficking across relevant platforms, following agreed SOPs and checklists.
• Manage multiple campaigns and deadlines while maintaining high‑quality output and attention to detail.
• Maintain a high level of attention to detail and timeline discipline so deliverables meet MiQ’s quality standards and partner expectations.

2. Performance reporting & discrepancy management

• Prepare and deliver regular campaign performance reports that are accurate, well‑structured, and useful for internal and external stakeholders.
• Monitor live campaign performance against benchmarks, flagging pacing, delivery, and performance issues early.
• Perform systematic discrepancy checks between ad server, DSP, and client systems, helping to identify root causes and support resolution.

3. Remnant management & optimization support

• Work alongside Supply Manager and utilize proper publisher inventory ensuring it is used effectively in line with trading strategies.
• Support mid‑flight optimization by analyzing performance data and providing clear, structured inputs to Traders and Trading Managers to inform decisions.

4. Troubleshooting & quality assurance

• Troubleshoot delivery, pacing, targeting, creative, and tracking issues, collaborating with Traders, Ad Operations, and other teams as needed.
• Generate and validate tracking pixels for campaign measurement, ensuring accurate implementation before launch.
• Ensure all campaign setups (targeting, budgets, flight dates, creatives, pixels) are correct and ready for launch.

5. Collaboration, continuous learning & improvement

• Work cross‑functionally with Traders, Account Managers, Sales, DnA and other internal stakeholders across regions, building strong relationships and navigating differences to find solutions.
• Communicate clearly and effectively with internal teams, adapting your style to drive positive outcomes.
• Bring curiosity and a continuous‑improvement mindset, contributing ideas that improve efficiency, accuracy, and impact in our operational workflows.
• Build exposure to programmatic trading by supporting basic campaign activation tasks, helping with pre‑ and post‑campaign analysis, and progressing through agreed platform learning paths and certifications (e.g. DV360, The Trade Desk, social platforms) as part of your development plan.

YOUR QUALIFICATIONS

• Genuine interest in digital media, advertising and/or programmatic, with a desire to learn trading and campaign operations from the ground up.
• High level of organisation and attention to detail; comfortable managing multiple campaigns, tasks, and stakeholders simultaneously.
• Strong analytical and numerical comfort; able to work confidently with data in spreadsheets and learn new tools and systems quickly.
• Clear, confident written and verbal communication skills, with the ability to summarise issues and performance succinctly for different audiences.
• A proactive, learning‑oriented mindset – you ask questions, seek feedback, use documentation, and take ownership of your tasks.
• Problem‑solving approach that allows you to logically narrow down potential causes when something looks wrong in data, pacing, or setup.
• Strong alignment with MiQ’s core values and culture, and a desire to contribute to a collaborative, high‑performing team.
• A can‑do attitude that brings energy, drive and enthusiasm to your work.
• A dream to grow your career as the company scales, including progression into a Trader role and taking advantage of learning and mobility opportunities at MiQ.

We’ve highlighted some key skills, experience and requirements for this role. But please don’t worry if you don’t meet every single one. Our talent team strives to find the best people. They might see something in your background that’s a fit for this role, or another opportunity at MiQ.

What’s in it for you 
MiQ is incredibly proud to foster a welcoming culture. We do everything possible to make sure everyone feels valued for what they bring. With global teams committed to diversity, equity, and inclusion, we’re always moving towards becoming an even better place to work. 

Values:

Our values are so much more than statements. They unite MiQers in every corner of the world. They shape the way we work and the decisions we make. And they inspire us to stay true to ourselves and to aim for better. Our values are there to be embraced by everyone, so that we naturally live and breathe them. Just like inclusivity, our values flow through everything we do - no matter how big or small.

• We do what we love - Passion 
• We figure it out - Determination 
• We anticipate the unexpected - Agility 
• We always unite - Unite
• We dare to be unconventional - Courage  

Benefits:

Every region and office has specific perks and benefits, but every person joining MiQ can expect:

• A hybrid work environment;
• New hire orientation with job specific onboarding and training;
• Internal and global mobility opportunities;
• Competitive healthcare benefits;
• Bonus and performance incentives;
• Generous annual PTO, paid parental leave, with two additional paid days to acknowledge holidays, cultural events, or inclusion initiatives;
• Employee resource groups designed to connect people across all MiQ regions, drive action and support our communities.

Apply today

Equal Opportunity Employer 

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The Role

At HelloConnect, you will be part of a dynamic team in that embraces innovation and leverages advanced technology to create exceptional experiences. Our culture is built on collaboration, continuous learning, and a commitment to excellence. You’ll have the opportunity to work on impactful projects, develop your skills, and grow within a supportive environment that values diverse perspectives and experiences.

As an Invoice Coordinator, you will take on a key responsibility in supporting our Supply Chain Operations and Accounts Payable teams in processing and analyzing invoicing data to facilitate a 3-way match between what we have ordered, what we have received from our suppliers, and what we have been invoiced for, contributing to our ongoing efforts to drive business success and enhance customer satisfaction.

We’re looking for passionate individuals who can bring their unique skills and ideas to the table. Even if you don't meet every requirement but believe you’d excel in this role, we’d love to hear from you!

What you’ll do

• Extract and aggregate data from the invoicing system for invoice analysis and reconciliation.
• Analyze errors and trace them back to the root cause using raw data from the appropriate database.
• Resolve quantity and price discrepancies with urgency and escalating where appropriate.
• Ensure data accuracy and correct flow of information to the relevant stakeholders involved in the daily activities.
• Work collaboratively with internal teams including  the Accounts Payable, Supply Chain and Procurement teams to resolve any data discrepancies
• Communicate with suppliers where necessary to clarify detail, escalate any supplier disputes to Line Manager
• Support the wider Supply Chain function with reporting and administration tasks to ensure the smooth running of the operation 

What you’ll bring

• At least 3 years experience working within invoicing, billing or general accounting and/or as a data entry clerk
• Fast typing skills; knowledge of touch typing systems is strongly preferred.
• Working knowledge of office equipment and computer hardware and peripheral devices.
• Basic understanding of databases.
• Experience using Oracle is strongly preferred
• Requires expertise in operating Microsoft Office programs
• Language: English, other European languages considered a plus (German, Dutch, French, Spanish, Italian)

What we offer

• Competitive Compensation: Beyond the standard package, we offer perks like Long Service Benefits (anniversary bonus) to recognize and celebrate your dedication
• Wellness & Perks: We prioritize your well-being by offering mental health support, HMO medical coverage, generous leave benefits plus life insurance for both you and your family's peace of mind
• Growth Opportunities: Invest in your personal development with an annual learning & development budget, plus access to the 360 Learning platform
• Dynamic Environment: Join a rapidly growing global Business Process Outsourcing company, where you'll collaborate with a diverse community spanning across multiple continents and cultures
• Work-Life Balance: Enjoy a healthy balance between your professional and personal life, with a supportive environment that prioritizes your well-being and personal time

Are you up for the challenge?

The first step to your new role starts here. Send in your application, along with your salary expectations and preferred start date. Our dedicated team will thoroughly review your details. We are excited to connect with you soon! 

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The Role

At HelloConnect, you will be part of a dynamic team in Inoza tower, BGC that embraces innovation and leverages advanced technology to create exceptional experiences. Our culture is built on collaboration, continuous learning, and a commitment to excellence. You’ll have the opportunity to work on impactful projects, develop your skills, and grow within a supportive environment that values diverse perspectives and experiences.

In this role, you will take on a key responsibility in maintaining data integrity across HR systems and managing workforce schedules, contributing to our ongoing efforts to drive business success and enhance customer satisfaction.

We’re looking for passionate individuals who can bring their unique skills and ideas to the table. Even if you don't meet every requirement but believe you’d excel in this role, we’d love to hear from you!

What you’ll do

• Provide generalist support to the facility in all areas of Human Resources
• Provide payroll support and data entry responsibilities for timekeeping accuracy and reporting
• Utilize and reference local HR tools, systems, and data sources to perform roster audit exercises
• Update and audit shift codes & schedules in ADP to ensure roster accuracy
• Manage & audit employees profiles in Workday to make sure they are properly reflecting their shifts, managers, and employment status
• Maintain employee records for HelloFresh and Temporary employees to ensure accuracy
• Manage associate callout system including verification of time off hours, use data exports to support operations shift planning, and use system functionality to send out
  critical site communications to applicable employees
• Assist with new hire orientations as needed
• Meet SLA requirements for resolving associate and manager inquiries presented through Workday Help
• Participate and execute on special projects as assigned
• Perform other related tasks that may be required from time to time.

What you’ll bring

• Experience & Education: A Bachelor’s degree in HR (or related field) combined with at least 3 years of comprehensive experience as an HR Generalist or in a similar operational capacity.
• HRIS Expertise: You possess required working knowledge of Workday, along with proven skills in managing ERP and payroll systems.
• Operational Proficiency: You have a solid grasp of payroll, timekeeping processes, and the full employee lifecycle, ensuring accuracy across databases.
• Digital Fluency: You are proficient in Microsoft Office (Excel, Word, PPT) and/or Google Suite (Docs, Sheets, Slides) and can translate statistical data into actionable insights.
• Global Mindset: You have experience working in a multi-cultural and shared services environment, demonstrating the ability to collaborate effectively across diverse teams.
• Integrity & Discretion: You handle conflict and confidential information with the highest degree of integrity and professionalism.
• Drive & Structure: You are a self-starter who works well independently or in a team, maintaining a structured approach to meet deadlines and contribute to company growth.

What we offer

• Competitive Compensation: Beyond the standard package, we offer perks like Long Service Benefits (anniversary bonus) to recognize and celebrate your dedication
• Wellness & Perks: We prioritize your well-being by offering mental health support, HMO medical coverage, generous leave benefits plus life insurance for both you and your family's peace of mind
• Growth Opportunities: Invest in your personal development with an annual learning & development budget, plus access to the 360 Learning platform
• Dynamic Environment: Join a rapidly growing global Business Process Outsourcing company, where you'll collaborate with a diverse community spanning across multiple continents and cultures
• Work-Life Balance: Enjoy a healthy balance between your professional and personal life, with a supportive environment that prioritizes your well-being and personal time