Support a multi-million dollar business's supply-chain & logistics team

About Fresh Prints
Fresh Prints is a New York-based custom apparel startup. We work with talented student entrepreneurs and provide the working capital, training, and support they need to build businesses at their schools.

About the Operations Manager
This is Sofia, an Operations Manager at Fresh Prints.

I joined Fresh Prints back in 2016 as an Artist. A college friend of mine was actually the first Artist hired in the Philippines, and I was the second. At the time, I had just graduated, jobs weren’t easy to come by, and the idea of working from home without having to leave my province felt like a huge win.

Fresh Prints ended up becoming my training ground for pretty much everything.

I wasn’t just learning how to design. I was learning how to work with people from different countries, communicate in English in a professional setting, and adjust to a culture where being confident and outspoken actually mattered. Coming from a more reserved background, that took some getting used to.

As time went on, my role started to change. I moved from just doing the work to managing people, which was honestly one of the hardest transitions for me. Leadership didn’t come naturally, and I had to be very intentional about growing into it. A lot of it was learning through mistakes and figuring things out as I went.

Over time, my focus also shifted. It became less about just creating designs and more about how things work behind the scenes. How do we make processes more efficient? How do we support teams better? How do we handle things at scale?

That shift eventually led me into Operations, where I now focus on managing workflows, systems, and teams that keep things running.

Looking back, the biggest change has really been in how I think. I’ve become more analytical, more structured in how I approach problems, and more focused on the bigger picture instead of just the task in front of me.

Now, we’re looking for people who are ready to grow beyond just executing tasks.

• How can you take ownership of your work and your team?
• How can you improve systems, not just follow them?
• How can you stay steady and effective in a fast-moving environment?

If you’re someone who’s resourceful, independent, and open to figuring things out as you go, this might just be the place for you!

About the Role

We are looking for a detail-oriented, analytical, and highly organized Triage Associate to help review, understand, and route incoming requests across Fresh Prints. This role is a key support function that helps make sure inbound requests are clear, complete, and sent to the right team or handled through the correct workflow.

The Triage Associate works across both Art and Operations workflows. This means the role requires a strong overall understanding of how different teams operate, including Art, Sales, Operations, Admin, Tech, Finance, Production, and other support teams. The goal is not to master every team’s work, but to understand enough of the full workflow to identify issues, ask the right questions, take the correct action, and prevent avoidable delays.

Why This Role Matters

Triage is one of the first checkpoints for many Art, Ops, Admin, and Sales workflows. A strong Triage Associate helps keep work moving smoothly by making sure requests are understood, completed when appropriate, or routed to the right team with the right context. This helps reduce delays, confusion, duplicate work, and operational issues across the company.

This role is a strong fit for someone who enjoys solving problems, communicating clearly, working independently, and learning how different parts of a business connect.

Core Functions of the Role

• Routing: Review incoming requests, understand what is being asked, identify missing information or potential issues, and assign the request to the correct team, group, or individual.
• Admin Tasks: Handle supported order edits and admin-related requests from Sales, ISAs, Campus Managers, and Order Processors using approved tools and workflows. This requires accuracy, strong documentation habits, and careful attention to detail.
• Freshchat Support for Sales: Support Sales through Freshchat by helping review conversations, answer or route questions, and make sure Sales-related concerns receive prompt and clear assistance. This function is similar to Customer Experience support, but focused mainly on helping the Sales Team.

Key Responsibilities

• Review and triage incoming Art, Ops, Admin, and Sales-related requests.
• Assign requests to the correct team, group, or individual based on request type, urgency, and scope.
• Analyze requests carefully to identify missing details, unclear instructions, potential blockers, or incorrect routing.
• Communicate with Sales, Art, Operations, Admin, Tech, Finance, and other internal teams when clarification or follow-up is needed.
• Support eligible Admin tasks and order edits with accuracy and proper documentation.
• Assist Sales through Freshchat by responding to or routing questions and concerns appropriately.
• Handle urgent or rush requests with strong judgment and a sense of urgency.
• Document actions taken on tickets clearly, including notes, updates, and screenshots when needed.
• Escalate requests to the correct team when the issue is outside Triage scope or requires deeper support.
• Maintain clean workflows by helping prevent duplicate work, unclear ownership, and unnecessary delays.

Qualifications

• At least 1.5 years of experience in operations, customer experience, support, admin, or related role. Fresh graduates who are highly interested in building a career in operations are also encouraged to apply.
• Excellent verbal and written communication skills in English
• Strong reading comprehension and attention to detail, with consistent follow-through
• Comfortable using ticketing systems, CRMs, spreadsheets, internal tools, and documentation
• Strong analytical, organizational, and problem-solving skills
• Able to work independently, manage priorities, and adapt quickly to changing workflows
• Proficient with Google Workspace; quick to learn new tools and systems
• Bonus Points: Experience in startups, in-house recruitment, or basic design/Adobe Illustrator skills for Art Triage work

Requirements

• Reliable laptop or desktop computer suitable for daily work.
• Reliable internet connection, with a backup option when possible.
• Computer with video-chat capabilities.
• Availability during assigned working hours and required meetings.
• Ability to stay reachable and responsive during working hours.
• Commitment to honesty, transparency, accountability, and Fresh Prints principles.

Job Location: Work From Home / Remote

Working Hours: 8:00 PM - 5:00 AM PHT, Monday to Friday

Monthly Salary: Starting at $400 base (depending on experience) + $80 night shift allowance

At Fresh Prints, we deeply value the long-term contributions of our team. To recognize and celebrate that commitment, we offer a 2-month paid Sabbatical to eligible employees.

Fresh Prints never charges any money during the hiring process. If you’re asked to pay for a job, it’s not real.

Fresh Prints is an equal employment opportunity employer and promotes diversity; actively encouraging people of all backgrounds, ages, LGBTQ+, and those with disabilities to apply.

Role Overview

The HR Generalist serves as a foundational pillar for the HR department, providing comprehensive support and guidance across the employee lifecycle. This role focuses on maintaining the integrity of company policies, ensuring disciplinary compliance, managing meticulous records, and facilitating seamless onboarding. You will act as a primary point of contact for employee queries and a strategic assistant to the HR Manager in performance and operational initiatives.

Key Responsibilities

1. Policy, Compliance & Employee Relations

• Adherence & Guidance: Support the administration and implementation of HR processes, ensuring all staff adhere to workplace policies and organizational guidelines.

• Disciplinary Support: Conduct thorough pre-investigations into incidents and grievances to identify root causes.

• Documentation: Prepare Notices to Explain (NTE) and related legal/compliance documents for HR Manager endorsement.

• Issue Resolution: Assist in the timely resolution of employee relations challenges and general queries (COEs, employment verifications, etc.).

2. Performance Management & Analytics

• Performance Tracking: Assist the HR Manager in administering the performance management process, including scorecard monitoring and tracking employee initiatives.

• Data Monitoring: Track key HR indicators such as attendance metrics and performance data to support operational goals.

• Reporting: Generate routine and ad-hoc HR-related reports to provide visibility into departmental health.

3. Lifecycle & Records Management

• Onboarding: Lead the onboarding process for both new hires and newly regularized employees to ensure a smooth transition into the company culture.

• Database Integrity: Manage and maintain accurate, up-to-date employee records within the HRIS and physical databases.

• Administrative Support: Handle all internal and external HR matters, ensuring compliance with data privacy and documentation standards.

Qualifications & Skills

• Experience: Proven experience as an HR Generalist or in a similar administrative HR role.

• Knowledge: Strong understanding of labor laws, disciplinary procedures (NTE process), and HR best practices.

• Technical Proficiency: Skilled in HR databases (HRIS) and Microsoft Office Suite (Excel/Reporting).

• Soft Skills: Exceptional interpersonal skills, objective investigative abilities, and a high level of discretion regarding confidential information.

What We Offer:

• Competitive Pay and Benefits. 
• Opportunity to work with cutting-edge design technology.
• Thrive in a fast-paced, supportive team that values work-life balance.
• Play a key role in design operations—your impact on company growth will be evident.
• Join a culture that values your contributions and equips you with the tools to succeed.
• Be part of an innovative team that continuously learns and adapts.

Support the Pre-Order Ops Team for a company that generates millions in revenue while working from home permanently

Fresh Prints is a New York-based custom-apparel company that helps college organizations, Greek life, campus groups, and corporate clients source and print customized products. We work with a mix of domestic wholesale suppliers and overseas manufacturers to find the right product at the right price for each client, and then decorate it with their artwork, logos, or designs.

Our Product Acquisition Team sits between the sales team and the supply chain. When a client needs a product, we find it, price it, and make the sale possible. We're looking for someone who genuinely understands fashion and apparel, not just how to search a supplier website, but how to evaluate whether a product is actually right for the customer asking for it. This is a sourcing role, but product taste and fashion awareness are just as important as operational skills.

You will help find garments and products based on client requests, often using just a reference photo. You should be comfortable identifying styles, materials, and key details, then turning those into effective searches. You’ll also help check availability and suggest similar options when needed. A background in fashion is a plus, but curiosity and a genuine interest in the industry are just as important.

For the right person, this role offers an uncapped opportunity. You will be given the space and guidance to have a tremendous impact on your role. 

What You'll Do

• Respond to product sourcing requests from the sales team, finding the best possible options across domestic suppliers and overseas manufacturers
• Evaluate recommendations not just on availability and price, but on product fit. Does this actually match what the customer wants aesthetically, demographically, and use-case wise?
• Build and maintain a supplier knowledge base covering who carries what, which brands skew trendy vs. basic vs. professional, and which supplier is the go-to for specific product types
• Conduct regular market research, studying brands, trends, and retail aesthetics to develop a strong eye for what different customer segments actually want
• Identify recurring product gaps. When the same request comes in repeatedly and we don't have a good answer, flag it and help find a solution proactively
• Document sourcing knowledge so the team can reference it instead of starting from scratch on every request
• Support outreach to new overseas manufacturers and domestic suppliers as we expand into new product categories

Must Have

• At least 1.5 years of experience in operations specific to procurement, purchasing, sourcing, or buying
• Note: We're also open to fresh graduates who are highly interested in fashion trends and details
• Experience in American fashion and apparel. You’ve had a role where you follow brands, notice trends, and can tell the difference between a product that fits a description and one that merely resembles it
• Ability to evaluate product fit by customer demographic. You think about who is buying this, what they wear, and what they would actually like, not just what category the product falls into
• Strong research instincts. You don't stop at the first option and look until you find something genuinely good
• Excellent verbal and written communication skills in English. Your responses need to be specific, confident, and actually useful to someone trying to close a sale
• Comfortable working with data and digital tools including CRM systems, knowledge bases, and spreadsheets

Nice to Have 

• Background in fashion buying, retail merchandising, or product sourcing
• Familiarity with wholesale apparel suppliers
• Experience sourcing from overseas manufacturers or platforms like Alibaba
• Knowledge of promotional products such as drink ware, bags, stationery, and accessories

What Good Looks Like in this Role

You get a request: A university sports team wants 80 units of a trendy oversized polo, budget around $4,000.

• A weak response grabs whatever shows up first on a couple of wholesale sites, something technically in the right category but wrong in fit, aesthetic, and price point for a college athlete.
• A strong response understands who the customer is, knows which suppliers actually carry the right kind of athletic apparel vs. just functional ones, checks multiple sources before recommending, and either finds something genuinely close or flags it as a gap worth solving rather than just closing the request with a mediocre answer.

That judgment, product fit, customer awareness, and honest self-evaluation of whether your recommendation is actually good, is what we are hiring for.

Why This Role Matters

• Real impact on revenue. Better product recommendations affect whether sales close
• Direct impact on Margins as any cost savings can directly increase Gross Profits
• A team where your contribution is visible and recognized along with a potential growth path into senior associate, team lead & manager
• You will be involved in building out new product categories from the ground up, for promotional products such as stickers, notebooks, bags, and more
• Exposure to both domestic wholesale and international manufacturing supply chains

Job Location: Work From Home / Remote

Working Hours: 8:00 AM - 5:00 PM EST (US Timings), Monday to Friday

Monthly Salary: Starting at $700 base (depending on experience) + $80 night shift allowance

At Fresh Prints, we deeply value the long-term contributions of our team. To recognize and celebrate that commitment, we offer a 2-month paid Sabbatical to eligible employees.

Fresh Prints never charges any money during the hiring process. If you’re asked to pay for a job, it’s not real.

Fresh Prints is an equal employment opportunity employer and promotes diversity; actively encouraging people of all backgrounds, ages, LGBTQ+, and those with disabilities to apply.

Values

Here are our Company Values and we’d love to have individuals who can be a culture add to our team!

What We Offer

• Permanently Remote
• Pay wired directly to your bank account
• $50 Monthly Stipend
• Annual Bonus
• Flexible PTO
• Enjoy company time off during some of the major US and PH Holidays
• Company-issued Device
• Career fast track for performers and internal mobility
• Learn from a team of Stanford, MIT, Google and Harvard alumni

Grow With Us

Workstream is looking for an Operations Manager for Global Data Operations. In this role, you will lead the most critical data-gathering initiative for Workstream’s robotics division. You will partner closely with the Recruiting and People Ops teams to drive high-volume participant acquisition, while taking direct ownership of the ongoing management and data output quality of hundreds of participants helping robots "learn" how to interact with the world. Your goal is to ensure we hit our weekly footage targets while maintaining compliance with data quality standards.

This isn't just a standard operations role; you are building the foundation for the future of robotics. You will manage a truly global operation that bridges the gap between high-volume data collection and high-level AI research.

Day in the Life

Team Management & Leadership

• Lead and mentor a large, distributed team of Video Data Contributors and potentially a small team of Team Leads or Quality Auditors.
• Lab Management: Oversee a physical Workstream Lab, managing office-based team members who utilize complex multi-camera wearable setups to capture high-fidelity data.
• Conduct weekly "Office Hours" and Q&A sessions to troubleshoot contributor issues and provide feedback on recording techniques.
• Monitor contributor engagement and retention, implementing strategies to reduce churn in a month-to-month contract environment.

High-Volume Recruitment & Onboarding

• Technical Guidance: Collaborate with the Recruiting team to provide specific technical criteria for candidates, ensuring they possess the right hardware and high attention to detail.
• Onboarding: Partner with People Ops to facilitate a seamless transition, ensuring contributors are immediately integrated into filming and data protocols.
• Equipment Verification: Coordinate with Recruiting on the verification of equipment (head-straps and camera specs) to ensure every new participant is project-ready.

Data Quality & Feedback Loop

• Quality Assurance: Lead a team of reviewers to audit footage for "usability" (hand/arm movement vs. idle activities).
• Continuous Improvement: Update the "Guidelines Presentation" and training materials based on common failure points in the footage (e.g., poor lighting or incorrect camera angles).
• Technical Troubleshooting: Act as the final escalation point for hardware compatibility issues or Google Drive upload failures.

Financial & Compliance Oversight

• Compensation: Manage the complex tiered compensation structure and bonus payouts.
• Payroll Partnership: Ensure all monthly payments via Deel are accurate and submitted within payout cycles.
• Data Privacy: Ensure strict adherence to compliance guidelines, ensuring no personal information is captured in the uploaded data.

Who You Are

• Management: 6+ years in Operations Management, specifically leading distributed or "gig" workforces.
• Technical Proficiency: You are technically savvy and comfortable managing/troubleshooting multi-camera hardware. You must be able to master and teach the technical nuances of multi-angle recording to ensure data integrity.
• Global Operations: Experience managing teams across the Philippines and the US, including understanding the cultural and logistical differences in both markets.
• Analytical Mindset: Ability to look at "Unusable Footage" data and pinpoint exactly where the training or the recruitment filter is failing.

Preferred Qualifications

• Experience in AI Data Labeling or Computer Vision data collection.
• Experience with hardware logistics (inventorying and shipping head-straps or smartphones).
• A background in BPO Management or Marketplace Operations (e.g., Uber, DoorDash, TaskRabbit).

Senior Consulting Manager – GDC (Global Delivery Center)

The GDC Senior Consulting Manager reports to the Director of Consulting Operations of the Global Delivery Center organization. The role plays a critical part in providing support to the GDC team members to ensure engagement success and people management.  This person will collaborate with GDC Leadership, GDC Operations and Resource Management to provide optimized project staffing.  This role plays a key role in maintaining proper GDC delivery team utilization and maximizing revenues.

Responsibilities 

• Collaborate with GDC Consulting Operations to identify and assign project resources to client engagements.
• Build and maintain relationships with internal stakeholders that characterize partnership, cooperation and trust.
• Participate in regular ideation and consultation meetings with GDC and onshore counterparts.
• Manage own projects where required.
• Oversee medium to large concurrent client projects while maintaining oversight to identify risk, escalations and issue resolution.
• Manage and resolve escalations between the project, client or other internal organizations in a satisfactory manner.
• Oversee resource planning, and coordination of project activities between client and internal/external resources needed to accomplish strategic business goals.
• Mentor staff in Agile methodologies and best practices in project management to enhance project delivery.
• Provide teams with clear understanding of responsibilities, accountabilities and growth plan by communicating and managing work assignments, training, and performance appraisals.
• Spearhead multiple Internal initiatives yielding impactful results to the growth of the organization and its employees.
• Ensure that bench time for Consultants is used to improve skills in line with Practice technology roadmaps.
• Monitor the alignment of program scope with strategic business objectives.
• Solicit feedback Delivery Owners of engagements where GDC team members are aligned.
• Conduct interviews of prospective GDC candidates.

Qualifications

• 7+ years demonstrated client relationship skills and experience setting and managing client expectations.
• Experience / background on Java
• Strong verbal and writing skills.
• Ability to communicate effectively up to Executive Levels.
• Extensive experience aligning diverse teams across multiple locations to deliver projects in alignment with project commitments.
• Has a strong sense of working collaboratively with the GDC Leadership team.
• Deep, professional knowledge in internal stakeholder management, people management, and software project Delivery.
• Ability to lay out sound work plans and resolve competing trade-offs.
• Ability to manage up to 30 people and provide guidance on their career development.
• Ability to passionately develop and nurture the next in line leaders.
• Ability to remain composed during challenging and critical situations.
• Demonstrated experience in Agile best practices and delivery methodologies.
• Experience working with sales and solutioning stakeholders on staffing and timeline commitments and ensure there is alignment in expectations is a plus.

The Opportunity

As the Operations Manager and second employee in Manila, you will be a foundational leader building Flexport Philippines from the ground up. You will serve as the regional subject matter expert across Ocean (FCL, LCL, Buyers Consolidation) and Air, driving growth and operational excellence.

This role requires a leader who can "wear many hats"—one who balances strategic scaling with hands-on execution. You will hire and coach a high-performing team, manage critical stakeholder relationships, and instill a culture of performance and innovation to make global trade easier for everyone.

What You'll Do

• Operational Leadership: Hire, mentor, and develop a team responsible for end-to-end shipment handling (Export/Import) across Ocean, Air, and Intermodal.

• Service Excellence: Act as the primary escalation point for clients and stakeholders, ensuring proactive issue resolution and world-class service delivery.

• Process Engineering: Establish scalable infrastructure and standardized procedures to maximize efficiency and maintain high data quality.

• Strategic Growth: Partner with overseas demand teams to identify growth opportunities and recommend supply chain solutions for new clients.

• Commercial Management: Monitor and optimize the cost-to-serve while maintaining high client satisfaction and employee engagement.

• Cross-Functional Collaboration: Align with Customs, Trucking, and Product teams to drive continuous improvement and experiment with new growth initiatives.

• Agile Execution: Deep-dive into any area of the business as needed to support a growing, lean regional team.

What You’ll Need

• 10+ years in freight forwarding or logistics operations, with a proven track record of leading and developing teams.

• Deep knowledge of the Philippines logistics landscape, carrier practices, and multimodal transport (Ocean/Air).

• Bachelor’s degree in Supply Chain, Logistics, or a related field.

• A process-oriented, structured thinker with the courage to challenge the status quo and fix broken processes.

• The ability to pivot between strategic vision and tactical execution.

• Exceptional interpersonal skills with a client-first mindset and a passion for developing industry talent.

• Excitement for building a best-in-class operational structure within a high-growth, dynamic environment.

Project Manager

About the role

We're looking for a Project Manager to join our Deployment Quality Assurance team and own the day-to-day execution of customer rollouts on the RetailNext platform. You'll be the primary point of contact for retailers as they bring our analytics solution live across their stores, coordinating vendors, service engineers, and internal stakeholders to keep deployments on time and on budget.

The right person for this seat is highly organized, comfortable holding multiple stakeholders accountable, and calm under pressure when scope shifts mid-project. You communicate proactively, anticipate risks before they become escalations, and treat a customer's deployment timeline as if it were your own. You're equally comfortable in a customer meeting and inside a checklist — and you genuinely care about getting the small details right.

RetailNext is the global leader in brick-and-mortar retail analytics, tracking over a billion shopping trips annually across 100,000+ sensors worldwide. Our Aurora sensor combines edge-based video analytics, IoT, and AI to deliver real-time insights for Fortune 500 retailers across 100+ countries. The Deployment Quality Assurance team makes sure every one of those deployments lands accurately and reliably — and this role sits at the center of that work.

Reports to: PMO Lead

Location: Philippines, Remote

What You'll Do

Project Leadership & Execution

• Own end-to-end delivery of customer deployments, from kickoff through go-live and handoff
• Develop and execute project work plans, revising them as scope, timing, or resourcing shift
• Coordinate vendors, service engineers, and internal teams to keep each deployment moving
• Drive multi-phased workstreams that validate data quality and optimize system performance for the customer
• Run weekly project cadences with clear agendas, documented outcomes, and tracked action items

Customer Relationship Management

• Act as the primary customer contact for day-to-day project activities
• Communicate proactively with stakeholders at every level — from store ops to retail IT leadership
• Translate technical implementation details into clear, customer-friendly language
• Keep customers confident in the project by being responsive, organized, and ahead of issues

Scope, Budget & Risk Management

• Identify scope changes early, gain approval on change orders, and escalate before timeline or budget slips
• Review quotes and estimates to confirm installation charges, deployment fees, licenses, and other line items are accurate
• Protect project margins by tracking spend against plan and flagging variances quickly
• Escalate risks to internal team managers and drive them to resolution

Documentation & Process

• Manage ongoing project documentation across all internal systems and checklists
• Keep deployment records, status updates, and handoff documents current and accurate
• Coordinate project staffing and escalate resourcing gaps before they become bottlenecks
• Suggest service improvements that sharpen our PMO processes, tools, and playbooks over time

What We're Looking For

Required

• 3+ years of project management experience, ideally on customer-facing technology deployments
• Solid understanding of PMO processes — work plans, change control, risk management, status reporting
• Strong written and verbal communication skills with the ability to manage stakeholders at all levels
• Excellent time management and the ability to keep multiple deadlines on track simultaneously
• Comfort owning budgets and pushing back when scope or cost is at risk
• Adaptability — projects shift, and you adjust without losing momentum

Valued but Not Required

• Experience with retail technology, in-store hardware, or IoT/sensor deployments
• Familiarity with video analytics, computer vision, or edge-compute solutions
• PMP, PRINCE2, or similar project management certification
• Background in deployment QA, field services, or customer success operations

What We Offer

• Customer-facing role at the heart of deployment success — you're the primary point of contact for Fortune 500 retailers as they go live on RetailNext, with direct influence over whether their rollouts succeed
• Real input into how we sharpen our PMO processes, tools, and playbooks — this isn't a "follow the runbook" role; we want PMs who help us improve the way we run deployments
• Global scope from a remote seat in the Philippines — coordinate projects spanning RetailNext's 100+ country footprint and partner with vendors, service engineers, and customer stakeholders worldwide
• Monthly Recharge Day
• Holiday Exchange Program
• Best Self Benefit Program
• Medical Insurance
• Work from Anywhere up to 90 days

This is not an active job opening, but a way for us to connect with talent as we plan for future opportunities. If you prefer to interview only for currently open roles, we kindly ask that you wait until an active position aligns with your career goals.

We’re always looking for exceptional talent to join us in our mission to make work accessible for everyone, everywhere. While this specific role isn’t currently open, we’re planning for strategic growth in 2026 and beyond. This posting is part of our future opening pipeline initiative, which helps us connect with outstanding professionals early on.

By expressing your interest in this role, you’ll have the opportunity to start a conversation with us about your expertise and learn more about Remote’s vision and goals. It’s also a chance to explore how your career goals might fit into Remote’s exciting journey of global growth. We’ll keep your information on file for 1 year and be in touch if we see a match in that time.

What this job can offer you

This is an exciting time to join Remote and make a personal difference in the global employment space as a Lifecycle Specialist - Contracts Management, joining our Employee Lifecycle team.

The Specialist, Lifecycle - Contracts Management will ensure that all contract related activities for Remote’s external employees and clients are performed with focus on legal compliance and superior employee experience without compromising on speed.

You will be reporting to Employee Lifecycle Manager.

What you bring

• Demonstrate proven experience with a strong background in managing employee lifecycle events with care, sensitivity and legal compliance; and providing comprehensive HR support and guidance on employment laws and regulations, spanning various jurisdictions.
• Display excellent communication, influencing, conflict management, and negotiation skills, with the ability to confidently lead difficult conversations to a positive outcome, often where parties have conflicting interests, maintaining professionalism and strict confidentiality.
• Possess advanced proficiency in written and spoken English at a business level, with additional languages considered a plus.
• Show an an aptitude and enthusiasm for innovating and optimizing processes, consistently identifying and implementing opportunities for automation and promoting best practices.
• Demonstrate efficiency in operations, with an awareness of the importance of thorough documentation and data integrity.
• Be Tech-savvy, with the ability to successfully collaborate asynchronously on various tools, and adapt to new and evolving systems.
• Capable of working independently and cohesively in an international team in a fast-paced, asynchronous, remote environment with multiple priorities. Willingness to work flexible hours as needed.
• Familiar with communication, documentation, and project management tools such as Notion, Slack, Zendesk and G-suite.

Key Responsibilities 

Employee Relations Management

• Serve as custodian of employment terms and agreements, and assist Senior Specialists and Experts on complex projects, including implementing and advising clients and employees on employment law changes from Collective Bargaining Agreement updates.
• Draft, tailor and administer all employee lifecycle documents with accuracy and attention to detail for both internal and external employees of Remote through out the employee lifecycle including but not limited to issuance of Employment agreement amendments, Employment documents, Letters and Employment Forms as necessary in the capacity of Remote’s global HR team.
• Advise on employment legislation and provide guidance on both basic and complex legal interpretations as outlined in employment agreements as a trusted consultant to clients and employees.

Team and Operational Excellence

• Collaborate with and coordinate various internal and external stakeholders to ensure compliance in employee lifecycle activities, including but not limited to payroll, legal counsel, government bodies, and trade unions.
• Assist Senior Specialists to manage critical initiatives that impact numerous employees across multiple countries and support HR and financial audits to ensure compliance with local employment regulations.
• Develop and update global internal documentation pertaining to Contracts Management, based on legislative changes, referenced by all internal teams. Proactively address internal and external inquiries on all employment matters in collaboration with Lifecycle’s internal stakeholders.
• Actively identify opportunities for and contribute to process improvements, automation, product development and overall customer and employee experience through the employee lifecycle process.
• Safely manage and maintain employee data and confidential information, adhering to established protocols, and ensuring utmost professionalism and discretion in handling and accessing such information

Practicals

• You'll report to: Manager, Contract management, Lifecycle
• Team: Lifecycle Operations
• Location: For this position we welcome everyone to apply, but we will prioritize applications from the following locations as we encourage our teams to diversify; APAC
• Start date: As soon as possible

Application process

1. Interview with recruiter
2. Interview with future manager
3. (async) Small challenge
4. Interview with Senior Manager
5. Bar Raiser Interview
6. Prior employment verification check 

Job Title: Digital Manager

Role: Freelancer 

Duration: 7 months

Location: Manila, Philippines

About the role:

Are you looking for an opportunity to innovate with brands? Involving the development of strategy, creative concepts, content and campaign implementation? 

This role will be underpinned by passion and ambition, and those with experience in leading digital content and social campaigns within a creative agency will have an advantage. 

We are currently looking to hire a Digital Manager with 2-3 years brand experience to manage digital content for a key account based at the client’s business. You will be joining a fun and dynamic team who are all passionate about their clients and their communication needs. This is a great opportunity for a level headed, strategic thinker, who has a passion for great content and creating impact 

The Digital Manager will be responsible for owning, implementing and iteratively improving the clients content planning and creation– including audience engagement, reach, and growth, tone of voice, original format development, content commissioning, planning, scheduling, and optimisation through to reporting on KPIs. You will provide strategic recommendations and input every step of the way from campaign, proposition and format development, publishing plans, optimisation, measurement, and evaluation. 

The success of the role will rely on your ability to spot opportunities to help our clients achieve their business ambitions. 

What you will be doing: 

• The Digital Manager will act as the liaison between an organization and its audience. They act as the voice, tone, and moderator of the brand through community support, content distribution, and digital engagement (across digital platforms across Website, Facebook, LinkedIn) to build brand presence and trust, both online and in-person. 
• Role will be required to both plan and implement digital advertising formats and budget across social platforms 
• The job requires engaging audiences digital platforms to reach all audiences where they are. Since different digital spaces have unique cultures and best practices, community managers must be the consistent tone and voice of the brand. 
• As a Digital Manager, all your messaging, content, and crisis observation across networks should be prompt, consistent with your brand, and empathetic to create a loyal and delighted community. 
• PR - managing and extending a brand's audience; engaging with the audience across social platforms (both positive and negative) alongside client 
• Voice of consumer analysis 
• Prepare reports + make suggestions 
• Capture trending moments or social media content and format trends on to be leveraged 
• Working closely with the team, you will be representing the voice of the consumer, monitoring conversations, posting content and managing the daily operations of various social challenges. 
• This is about engaging, building and proactively managing a positive social media community. You must bring a creative flair and excellent written skills 

What you need to be great in this role: 

• Social Media Savvy – knows how to build online communities, engage with customers 
• Must be familiar with any Response Management tool like Sprinklr, Social Studio, Social Bakers, and others 
• Should be strong in MS office skills (Excel, PPT, basic lookup, and advanced excel would be an added advantage) 
• Ability to ideate and work with creative team to create content – from reels, photo posts, snaps, landing pages, brand pages, etcRole requires a courteous, positive and high-energy individual with great people skills. We value hard work, and we want to have fun doing it. 
• The successful candidate will have a strong background of working with digital and social agencies, and must excel in producing engaging and creative social media and digital work, across planning, strategy and media. An editorial background and creative skills such as Photoshop would be an advantage. 
• Passion for and inquisitive about AI and new technologies 
• Understanding and knowledge of AI tools is beneficial, but ability to learn and digest benefits and features of AI tools is critical 

Req ID: 17517

#LI-D1 #LI-Hybrid

THE ROLE:

Senior Manager, Sourcing - Soft Home (CN/SEA)

We are seeking an experienced Sourcing Manager specializing in Bedding to lead our sourcing efforts across China and Southeast Asia (SEA). In this role, you'll play a key part in building and managing supplier relationships to ensure our bedding products (such as premium down and premium down alt comforters, pillows, mattress pads and covers, etc.) meet Quince's high standards for quality, sustainability, and cost-efficiency. If you're passionate about ethical sourcing, vendor development, and optimizing supply chains in a fast-paced DTC environment, this is your opportunity to contribute to a brand that's redefining affordable luxury.

Key Responsibilities

• Develop and execute sourcing strategies for Bedding products, focusing on CN markets to identify, evaluate, and onboard new vendors while maintaining relationships with existing partners.
• Negotiate contracts, pricing, and terms with suppliers to achieve cost savings without compromising on quality, sustainability, or ethical standards.
• Collaborate with design, product development, and operations teams to manage product programs, from fabric/yarn selection to final production, ensuring timelines and specifications are met.
• Conduct market research on trends in Utility Bedding, materials (e.g., organic cotton, goose, feather, specialties), and sustainable practices to inform sourcing decisions.
• Oversee quality control processes, including factory audits, compliance checks for environmental and labor standards, and risk management in the supply chain.
• Monitor production output, resolve issues related to procurement, and optimize inventory to minimize waste and support our direct-shipping model.
• Travel to supplier sites in CN as needed to build strong partnerships and ensure alignment with Quince's values of transparency and responsibility.
• Analyze supplier performance metrics and provide reports to senior leadership on cost efficiencies, sustainability impacts, and opportunities for improvement.

Qualifications and Requirements

• 7-15 years of experience in sourcing or procurement, with a strong focus on Utility Bedding products (e.g.premium down and premium down alt comforters, pillows, mattress pads and covers, etc) in the home goods industry.
• Proven track record in vendor development, negotiation, and managing international supply chains, particularly in CN regions.
• Deep knowledge of textile materials, manufacturing processes, and sustainability practices
• Bachelor's degree in Supply Chain Management, Textile Engineering, Business, or a related field; advanced certifications (e.g., in sustainable sourcing) are a plus.
• Excellent communication and interpersonal skills for cross-functional collaboration and building global relationships.
• Strong analytical abilities, with proficiency in tools like Excel, ERP systems, or supply chain software.
• Ability to travel internationally (up to 30%) and adapt to a dynamic, growth-oriented environment.
• Passion for Quince's mission: making high-quality, sustainable products accessible and affordable.

Preferred Skills

• Experience with DTC brands or fast-fashion alternatives emphasizing ethical production.
• Familiarity with global compliance standards (e.g., GOTS, OEKO-TEX) and risk mitigation in volatile markets.

Key Responsibilities

Team Leadership & Development

• Team Leadership & Development

People Management: Lead and manage a team of Quality Analysts, providing the coaching, support, and professional development necessary to meet performance targets.

• Individual Development Plans: Conduct at least bi-monthly 1-on-1 career coaching sessions to help team members bridge skill gaps, focusing on competencies like advanced RCA, stakeholder management, and policy expertise.
• Onboarding & Upskilling: Oversee the onboarding of new Quality staff and collaborate with the Training team to address upskill/cross-skill needs based on quality performance.
• Conflict & Dispute Resolution: Serve as the final arbiter for internal audit disputes and technical calibration variances that cannot be resolved at the Quality Analyst level. Handle internal and external escalations through the standard processes within the agreed turnaround time.

Quality Governance 

• Sampling Audit Management:  Oversee the full 360-degree sampling cycle—from defining the sampling logic and verifying statistically significant data sets to managing the appeal process and final analysis. Ensure the Quality Team’s compliance with the sampling volume requirements.
• Executive Reporting: Support the Quality Manager during WBR, MBR, and QBR sessions, translating complex audit data into high-impact "Executive Summaries" and “Path to Green” or “Get Well” strategies.
• Internal Quality Alignment:  Lead cross-functional Quality Meetings for each Line of Business (LOB) to drive performance visibility. This includes deep dives into key metrics— Audit Completion Rate, Quality Scores, Critical Errors —while ensuring all teams are aligned on the latest policy or quality guidelines updates, organizational changes, and auditor accuracy (ATA) results.
• Audit the Auditor (ATA): Execute the "checks on the checker" framework to maintain audit standardization and eliminate auditor bias across the team.
• Operational Alignment: Spearhead Weekly Meetings with Operations and Training Teams to align on upskilling needs and action plans, based on quality trends.

Policy Documentation: Maintain and update internal "huddle" documents or monitoring guidelines upon receiving clarifications from the client, ensuring a seamless cascade to all stakeholders.

Required Qualifications

• Education: A bachelor's or College degree is standard. Senior High School graduates may be considered with at least 6 months of BPO experience.
• Experience: Typically 3 years of Quality Assurance experience in a BPO setting. Experience in the same program is highly desirable.
•  Skills: 
• Good leadership skills
• Strong knowledge of QA fundamentals, principles, and methodologies.
• Excellent analytical skills and  proven ability to perform Defect Analysis, Trend Analysis, and Root Cause Analysis (RCA) to identify "The Why" behind the numbers
• Ability to distinguish between an "Individual Error" and a "Systemic Policy Gap" and correlate with Operational KPIs.

Ability to translate complex data sets into "Executive Summaries" and "Path-to-Green" strategies for stakeholders.

• Good stakeholder management skills
• High proficiency in Google Sheets/Excel (macros, complex formulas, pivot tables) and Slides/PPT to create high-impact visual dashboards for WBR, MBR, and QBR presentations.
• Familiarity with Google Analytics

Program-specific skills required.

• Language: Exceptional English communication skills (written and verbal) to confidently represent the Quality department in meetings with internal and external stakeholders.

So, what’s the role all about?

Data Engineer at NICE CXone sits between the teams that build data products and the infrastructure that runs them. We keep Snowflake environments healthy, get changes deployed safely through maintenance windows, and make sure the pipelines and systems our partners depend on stay observable and reliable. 

Your time will be split between operational work — coordinating and executing change requests, monitoring systems, supporting deployments — and project work focused on improving how we operate: better automation, cleaner alerting, more resilient processes. 

How will you make an impact?  

Release & deployment operations 

• Coordinate and execute build and release activities across multiple production regions within scheduled maintenance windows 
• Manage day-to-day operations of release pipelines, including Jenkins and GitHub Actions workflows, on behalf of data engineering teams 
• Author and manage Change Requests in ServiceNow, following CAB and CHG guidelines 
• Respond to platform alerts, investigate issues, and keep stakeholders informed 

Observability & support 

• Perform ongoing monitoring and maintenance of Snowflake environments — warehouse performance, access, and cost 
• Monitor MSK (Kafka) consumers and producers via CloudWatch; escalate or resolve anomalies 
• Keep runbooks current and contribute to post-incident reviews 
• Support data engineering teams with deployment questions and environment issues 

Improvement & automation 

• Identify and prototype improvements to DataOps processes through scripting and automation 
• Build and maintain tooling that reduces toil and improves the reliability of our release pipeline 

Day-to-Day Tech 

• Snowflake
• AWS (S3, IAM, CloudWatch, Lambda)
• Jenkins  ·  GitHub Actions 
• MSK / Kafka 
• Apache Airflow 
• Python 
• ServiceNow 
• Jira

Have you got what it takes?

• 3+ years in a DataOps, Platform Operations, or DevOps/SRE role supporting data infrastructure 
• Snowflake: hands-on with RBAC, warehouses, multi-environment administration, and SQL 
• AWS: S3, IAM, CloudWatch, Lambda — comfortable in the console and with the CLI 
• Experience defining and working within CI/CD pipelines using Jenkins and/or GitHub Actions 
• Python scripting for operational automation 
• Experience working within a formal change management process: CRs, maintenance windows, approvals 
• Clear communicator when things break — you keep stakeholders informed without being asked 
• Comfortable working async across time zones in a distributed team 
• Familiar with AI tools and comfortable using them in day-to-day work 

Nice to Have 

• Apache Airflow — DAG monitoring and operational support 
• MSK / Kafka operational experience 
• Infrastructure as Code experience — Terraform or similar 
• Prometheus & Grafana for monitoring and dashboards 

What’s in it for you?
Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NICE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NICEr!

Enjoy NICE-FLEX! 
At NICE, we work according to the NICE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere.

Requisition ID: 10730
Reporting into: Manager, Engineering, Data CX
Role Type: Individual Contributor

So, what’s the role all about?

Associate Data Engineer at NICE CXone sits between the teams that build data products and the infrastructure that runs them. We keep Snowflake environments healthy, get changes deployed safely through maintenance windows, and make sure the pipelines and systems our partners depend on stay observable and reliable. 

Your time will be split between operational work — coordinating and executing change requests, monitoring systems, supporting deployments — and project work focused on improving how we operate: better automation, cleaner alerting, more resilient processes. 

How will you make an impact?  

Release & deployment operations 

• Coordinate and execute build and release activities across multiple production regions within scheduled maintenance windows 
• Manage day-to-day operations of release pipelines, including Jenkins and GitHub Actions workflows, on behalf of data engineering teams 
• Author and manage Change Requests in ServiceNow, following CAB and CHG guidelines 
• Respond to platform alerts, investigate issues, and keep stakeholders informed 

Observability & support 

• Perform ongoing monitoring and maintenance of Snowflake environments — warehouse performance, access, and cost 
• Monitor MSK (Kafka) consumers and producers via CloudWatch; escalate or resolve anomalies 
• Keep runbooks current and contribute to post-incident reviews 
• Support data engineering teams with deployment questions and environment issues 

Improvement & automation 

• Identify and prototype improvements to DataOps processes through scripting and automation 
• Build and maintain tooling that reduces toil and improves the reliability of our release pipeline 

Day-to-Day Tech 

• Snowflake
• AWS (S3, IAM, CloudWatch, Lambda)
• Jenkins  ·  GitHub Actions 
• MSK / Kafka 
• Apache Airflow 
• Python 
• ServiceNow 
• Jira

Have you got what it takes?

• 2+ years in a DataOps, Platform Operations, or DevOps/SRE role supporting data infrastructure 
• Snowflake: hands-on with RBAC, warehouses, multi-environment administration, and SQL 
• AWS: S3, IAM, CloudWatch, Lambda — comfortable in the console and with the CLI 
• Experience defining and working within CI/CD pipelines using Jenkins and/or GitHub Actions 
• Python scripting for operational automation 
• Experience working within a formal change management process: CRs, maintenance windows, approvals 
• Clear communicator when things break — you keep stakeholders informed without being asked 
• Comfortable working async across time zones in a distributed team 
• Familiar with AI tools and comfortable using them in day-to-day work 

Nice to Have 

• Apache Airflow — DAG monitoring and operational support 
• MSK / Kafka operational experience 
• Infrastructure as Code experience — Terraform or similar 
• Prometheus & Grafana for monitoring and dashboards 

What’s in it for you?
Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NICE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NICEr!

Enjoy NICE-FLEX! 
At NICE, we work according to the NICE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere.

Requisition ID: 10733
Reporting into: Manager
Role Type: Individual Contributor

The opportunity

As a Senior Data Analyst on the Business Intelligence team at TechnologyAdvice, you’ll turn complex data into insights that drive smarter decisions across marketing, sales, product, and operations. You’ll build dashboards, develop custom analytics, and deliver reports that shape our strategy and help connect technology buyers with the right solutions. We’re looking for someone who’s detail-oriented, curious, technically skilled, and enjoys solving business problems with data.

Employment Level: Pro 4 - Senior 

Employment Type: Full-time

Location: Philippines 

Working Hours: 9pm to 6am PHT (APR-OCT) or 10pm to 7am PHT (NOV-MAR)

What you'll do

• Build and maintain dashboards and data tools to support business goals.
• Deliver ad hoc analyses that explain trends and assess performance.
• Conduct statistical analysis to uncover actionable insights.
• Design and analyze A/B tests and controlled experiments.
• Create predictive models to support forecasting and goal-setting.
• Collaborate with engineering on data pipelines and reporting logic.
• Work across cloud data platforms and BI tools to meet stakeholder needs.
• Partner with internal teams to understand business challenges and provide data-driven solutions.
• Identify gaps in data collection and help improve data quality and integration.
• Clean and transform raw data for use in reporting and analysis.

Who you are

• 4–6 years of analytics experience, ideally in a digital or tech-driven business.
• Bachelor's or Master's in Data Science, Business Analytics, Statistics, or related field.
• Strong SQL skills and experience working in cloud data warehouses (Snowflake, Redshift, or BigQuery).
• 2+ years of experience with BI tools like Tableau, Power BI, or Looker.
• Familiarity with Google Analytics, Tag Manager, and A/B testing tools.
• Strong problem-solving skills and ability to explain data insights to non-technical audiences.
• Experience using AI to streamline analytics work is a plus.
• Experience with data integration tools like Hevo or Fivetran is also a plus.
• Clear communication, team collaboration, and a passion for data.
• Must have a working laptop/pc and internet and back-up connection.
• Agile professional who excels in a fast-paced environment and thrives on continuously pivoting strategies to drive business needs forward.

**The duties and responsibilities listed above describe the post as it is in general terms and are not definitive.  The job holder is expected to accept any reasonable alterations that may from time to time be necessary. **

What we offer you

• Career Growth: Advance with mentorship programs, leadership academies, and opportunities to shape company culture and DEI initiatives.
• Flex Fridays: Adjust your 40-hour week to enjoy a full or half day off on Fridays.
• Remote-First Culture: Work from the comfort of your home.
• Paid Time Off: Enjoy 14 days of annual paid time off, plus all regular Philippine government-declared holidays to unwind and recharge. Plus 5 additional days after 1 year.
• Comprehensive Coverage: Full enrollment in Philippine statutory benefits: SSS, PhilHealth, and HDMF.
• Healthcare: Healthcare reimbursement to help ensure you are covered.
• De Minimis Allowance: Enjoy a monthly rice subsidy, following government guidelines.
• Wellness Perks: Access the Headspace app to support your well-being.
• Speaker Series Bonus: Present in our monthly speaker series and earn a bonus.

#LI-Remote

Work authorization

Employer work visa sponsorship and support are not provided for this role. Applicants must be currently authorized to work in the Philippines at hire and must maintain authorization to work in the Philippines throughout their employment with our company.

The opportunity

The IT Support Lead for APAC will play a crucial role in guiding and managing the IT team, ensuring the efficient delivery of services and support. This position involves overseeing technical projects, troubleshooting issues, and maintaining robust network security. Additionally, the IT Team Lead will collaborate with other departments to align IT strategies with overarching business goals, fostering seamless integration and optimal performance across the organization. You must have 2+ years of experience as a Team Leader or Manager to succeed in this role.

Employment Level: Team Lead

Employment Type: Full Time

Working Hours: 4:00 pm PHT to 1:00 am PHT

What you'll do

• Oversee daily activities, including ticket management and strategic projects, ensuring smooth operations.
• Facilitate seamless communication and collaboration between IT teams in the APAC region and the United States, streamlining processes and enhancing efficiency.
• Configure networks, manage Google Workspaces and provide end-user support. Refine onboarding and offboarding procedures to ensure employees are productive from day one.
• Champion security improvements, securing hardware and systems while providing daily hands-on support to users and the team to meet business goals.
• Maximize vendor value and impact by managing new and existing vendor relationships. Handle hardware procurement logistics, shipping/receiving, and repairs/upgrades for APAC staff, ensuring optimal operational efficiency.

Who you are

• Must have 2+ years of experience as an IT Team Leader or Manager.
• 4+ years of IT experience with exposure to various facets of IT, including end-user support, security, networks, remote environments, and access management.
• 1+ year of managerial or project leadership experience.
• Previous IT logistics experience in the Philippines or within the APAC region is preferred.
• Experience in a SaaS-centric environment utilizing Office 365 or Google Workspace, Slack, MDMs, and other cloud management tools to support 400+ team members.
• Background in supporting both Mac and Windows environments for end-users.
• Ability to think creatively and anticipate challenges without requiring additional supervision.
• Excellent verbal and written communication skills, suitable for both technical and non-technical audiences.
• Organized and detail-oriented.
• Ability to multitask effectively.
• Capability to make decisions under pressure with little or no supervision.
• Relevant certifications such as CompTIA A+, Cloud+, or Security+ are preferred.
• Experience in Information Security, including certifications like CISM or CISSP, is preferred.
• Must have a working laptop/pc and internet and back-up connection
• Agile professional who excels in a fast-paced environment and thrives on continuously pivoting strategies to drive business needs forward

**The duties and responsibilities listed above describe the post as it is in general terms and are not definitive.  The job holder is expected to accept any reasonable alterations that may from time to time be necessary. **

What we offer you

• Career Growth: Advance with mentorship programs, leadership academies, and opportunities to shape company culture and DEI initiatives.
• Flex Fridays: Adjust your 40-hour week to enjoy a full or half day off on Fridays.
• Remote-First Culture: Work from the comfort of your home.
• Paid Time Off: Enjoy 14 days of annual paid time off, plus all regular Philippine government-declared holidays to unwind and recharge. Plus 5 additional days after 1 year.
• Comprehensive Coverage: Full enrollment in Philippine statutory benefits: SSS, PhilHealth, and HDMF.
• Healthcare: Healthcare reimbursement to help ensure you are covered.
• De Minimis Allowance: Enjoy a monthly rice subsidy, following government guidelines.
• Wellness Perks: Access the Headspace app to support your well-being.
• Speaker Series Bonus: Present in our monthly speaker series and earn a bonus.

#LI-Remote

Work authorization

Employer work visa sponsorship and support are not provided for this role. Applicants must be currently authorized to work in the Philippines at hire and must maintain authorization to work in the Philippines throughout their employment with our company.

So, what’s the role all about?
The Senior Cloud Database Engineer will ensure SQL Server database performance and availability in a 24x7 environment.

How will you make an impact?  

• Install, configure, upgrade, monitor, maintain, and manage multiple SQL Server databases.
• Perform database and application tuning.
• Establish and maintain sound backup and recovery policies and procedures.
• Implement and maintain database security
• Create, maintain, and monitor SQL 
• Other duties assigned by the manager

Have you got what it takes?

• Bachelor’s degree in Computer Science, Business Information Systems, or related field or equivalent work experience required.
• 5+ years maintaining SQL Server mission-critical databases 
• 5+ years of TSQL programming 
• 2+ years implementing and maintaining database replication
• 2+ years implementing and maintaining SQL Server Availability Groups
• Ability to work with technical and non-technical people 
• Problem-solving skills are a must
• Ability to meet deadlines

You will have an advantage if you also have:

• SSAS/SSRS/SSIS
• Newer data/streaming platforms: Kafka, MSK, Snowflake, Aurora DB, SNS
• AWS, AWS CLI management
• MS Azure database management
• MCSE/MCDBA/OCP 
• NET technologies 
• PowerShell 
• C#
• Rubrik
• TFS/GitHub

This job description is not intended to be all-inclusive, and employees will also perform other reasonable related business duties as assigned by immediate supervisor and other management as required.

This organization reserves the right to revise or change job duties as the need arises. This job description does not constitute a written or implied contract of employment.​

What’s in it for you?
Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NICE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NICEr!

Enjoy NICE-FLEX! 
At NICE, we work according to the NICE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere.

Requisition ID: 10611
Reporting into: Manager, Network Operations
Role Type: Individual Contributor

So, what’s the role all about?
We are seeking an experienced Manager, Engineering to lead a globally distributed team responsible for optimizing and managing data pipelines, real-time data processing, and database operations. The ideal candidate will have strong technical expertise in SQL, databases, Kafka, Flink, Airflow, and AWS, along with experience in managing remote teams across multiple time zones. 

How will you make an impact?  

• Lead and mentor a distributed DataOps team, ensuring high performance and collaboration across different regions. 
• Oversee the design, development, and maintenance of scalable data pipelines and streaming applications. 
• Manage and optimize database operations, ensuring data integrity, performance, and security. 
• Implement and maintain real-time data processing workflows using Kafka and Flink. 
• Collaborate with engineering, analytics, and business teams to ensure seamless data flow and accessibility. 
• Develop and enforce best practices for data governance, monitoring, and observability. 
• Drive automation and efficiency improvements in DataOps processes. 
• Ensure high availability, reliability, and performance of data infrastructure. 
• Manage project timelines, resource allocation, and stakeholder expectations. 

Have you got what it takes?

• Bachelor's degree in Computer Science, Engineering, or a related field, OR 5+ years of experience in DataOps, Data Engineering, or a related field. 
• Proven experience managing and leading remote teams across multiple time zones. 
• Strong proficiency in SQL and database management (e.g., Snowflake, SQL, NoSQL databases). 
• Expertise in real-time data processing technologies such as Kafka and Flink. 
• Experience with Airflow for workflow orchestration. 
• Experience with cloud-based data platforms, particularly AWS. 
• Familiarity with infrastructure-as-code and automation tools. 

Preferred Qualifications: 

• Experience working in a fast-paced, globally distributed environment. 
• Knowledge of CI/CD pipelines for data workflows. 
• Understanding of data security and compliance best practices. 

This job description is not intended to be all-inclusive, and employees will also perform other reasonable related business duties as assigned by immediate supervisor and other management as required.

This organization reserves the right to revise or change job duties as the need arises. This job description does not constitute a written or implied contract of employment.​

What’s in it for you?
Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NICE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NICEr!

Enjoy NICE-FLEX! 
At NICE, we work according to the NICE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere.

Requisition ID: 10613
Reporting into: Manager, Network Operations
Role Type: Individual Contributor

THE ROLE

Sourcing Manager - Men's Bottoms (Denim or Non-Denim) (SEA)

RESPONSIBILITIES:

• Scout for vendor partners in China/Hong Kong or SEA who can manufacture high-quality Men's Bottoms products with fast production lead time
• Pitching and on-boarding vendor partners in speed. This should be done with clear criteria around the initial test period and ensuring their ability to scale if the test period is successful.
• Drive excellence in partner operations for existing supplier relationships within current Quince categories, while expanding the supply base and improving Quince's product costs, quality, and commercial terms for sustainable sales and profitability
• Material Sourcing: Resources in speed for any materials that can effectively improve product cost, quality, and speed as options for scaling orders. Have experience negotiating with suppliers throughout the supply chain from T1 to T2 mill/vendor partners.
• Open costing expertise: Have solid open costing breakdown experience from the brand or manufacturer side to build a clear strategy for costing negotiations; be able to construct a validated cost structure/template to negotiate with vendor partners without relying on vendor data only.
• Act as an Ambassador to our partners in all interactions, building and deepening our relationships Continuous improvement
• Drive for higher hit-rate launches (reviews, returns, sales) through product excellence and drive for faster development times by identifying bottlenecks and proposing solutions
• Have a clear strategic, commercial understanding of the sourcing landscape and trade benefits that can improve product costs and speed of product to market destined for the USA, Canada, and Europe as an asset. 
• Lead at 30,000 ft and 3,000 ft involving a diverse set of stakeholders from different functions and nationalities. Be willing to be scrappy at times to improve on existing ways of working and redefine new processes and SOPs for faster speed and continuous improvement.

QUALIFICATIONS:

• Experience: 10 years or more of sourcing and merchandising experience in men's bottoms categories with high-end national brands in the United States & Europe, specifically in men's bottoms. 
• Consumer-focused and ambitious individual providing strategic leadership and act as a role model in business with self-assurance, pride, and passion that exudes personal and professional impact
• Self-Motivated: Proven ability as a self-starter and quick independent learner adapting swiftly to new challenges
• Detail Oriented: Exceptional attention to details with a data-driven approach to decision-making and problem-solving.
• Analytical Skills: Strong analytical mindset with a focus on execution, process improvement, and brand enhancement.
• Curiosity: Continuous learner with a proactive attitude, open to new perspectives and adaptable to changing circumstances.
• Supply Chain or Operations Background: Good track record in supply chain management or operations contributing to a well-rounded understanding of the retail landscape.
• Collaborative Nature: Excellent interpersonal skills, fostering collaboration across teams, and skilled in written and verbal communication and presentation.
• Resilient under pressure and relentless in the drive to create broader impact by being bold and challenging the status quo.

The Role

At HelloConnect, you will be part of a dynamic team that embraces innovation and leverages advanced technology to create exceptional experiences. Our culture is built on collaboration, continuous learning, and a commitment to excellence. You’ll have the opportunity to work on impactful projects, develop your skills, and grow within a supportive environment that values diverse perspectives and experiences.

As a Purchasing Coordinator, you will take on a key responsibility in supporting our Supply Chain Operations in the generation of purchase orders for various HelloFresh markets across Europe, the UK, Australia and New Zealand, contributing to our ongoing efforts to drive business success and enhance customer satisfaction.

We’re looking for passionate individuals who can bring their unique skills and ideas to the table. Even if you don't meet every requirement but believe you’d excel in this role, we’d love to hear from you!

What you’ll do

• Support our inbound supply chain operations & external partnerships  to ensure our ingredients arrive to our customers on time and in full
• Calculate and issue purchase orders for your category area(s). Revise or raise additional purchase orders as required
• Complete the necessary audit checks to ensure orders are complete and accurate before sending to suppliers
• Resolve any queries raised by suppliers on the purchase orders or transportation, escalate where necessary
• Resolve operational issues and perform root cause analysis. Put into place corrective actions to help prevent similar issues from reoccurring
• Help to establish, create and maintain reports that support daily operations
• Distribute forecast information to HelloFresh suppliers
• Partner closely with the Suppliers and internal teams such as Forecasting, Procurement, Warehouse and Inventory to ensure purchase orders are timely and fulfill customer requirements
• Correct or escalate any data inaccuracies to your Line Manager
• Report any tooling issues and recommend improvements
• Maintain the confidentiality of our data and uphold the integrity of our business
• Support on additional day to day tasks as needed, including but not limited to, data entry, emergency purchase orders, updates to delivery schedules and inventory data analysis
• Remain flexible to changing duties and responsibilities as business needs vary

What you’ll bring

• At least 2 years of previous purchasing experience as a Buyer
• Requires expertise in operating Microsoft Office programs, and ideally ERP/MRP systems
• Language: English, other European languages considered a plus (German, Dutch, French, Spanish, Italian)

What we offer

• Competitive Compensation: Beyond the standard package, we offer perks like Long Service Benefits (anniversary bonus) to recognize and celebrate your dedication
• Wellness & Perks: We prioritize your well-being by offering mental health support, HMO medical coverage, generous leave benefits plus life insurance for both you and your family's peace of mind
• Growth Opportunities: Invest in your personal development with an annual learning & development budget, plus access to the 360 Learning platform
• Dynamic Environment: Join a rapidly growing global Business Process Outsourcing company, where you'll collaborate with a diverse community spanning across multiple continents and cultures
• Work-Life Balance: Enjoy a healthy balance between your professional and personal life, with a supportive environment that prioritizes your well-being and personal time

Are you up for the challenge?

The first step to your new role starts here. Send in your application, along with your salary expectations and preferred start date. Our dedicated team will thoroughly review your details. We are excited to connect with you soon! 

#helloconnect
#LI-Remote
#hcgreenhouse

So, what’s the role all about?

Associate Data Engineer at NICE CXone sits between the teams that build data products and the infrastructure that runs them. We keep Snowflake environments healthy, get changes deployed safely through maintenance windows, and make sure the pipelines and systems our partners depend on stay observable and reliable. 

Your time will be split between operational work — coordinating and executing change requests, monitoring systems, supporting deployments — and project work focused on improving how we operate: better automation, cleaner alerting, more resilient processes. 

How will you make an impact?  

Release & deployment operations 

• Coordinate and execute build and release activities across multiple production regions within scheduled maintenance windows 
• Manage day-to-day operations of release pipelines, including Jenkins and GitHub Actions workflows, on behalf of data engineering teams 
• Author and manage Change Requests in ServiceNow, following CAB and CHG guidelines 
• Respond to platform alerts, investigate issues, and keep stakeholders informed 

Observability & support 

• Perform ongoing monitoring and maintenance of Snowflake environments — warehouse performance, access, and cost 
• Monitor MSK (Kafka) consumers and producers via CloudWatch; escalate or resolve anomalies 
• Keep runbooks current and contribute to post-incident reviews 
• Support data engineering teams with deployment questions and environment issues 

Improvement & automation 

• Identify and prototype improvements to DataOps processes through scripting and automation 
• Build and maintain tooling that reduces toil and improves the reliability of our release pipeline 

Day-to-Day Tech 

• Snowflake
• AWS (S3, IAM, CloudWatch, Lambda)
• Jenkins  ·  GitHub Actions 
• MSK / Kafka 
• Apache Airflow 
• Python 
• ServiceNow 
• Jira

Have you got what it takes?

• 2+ years in a DataOps, Platform Operations, or DevOps/SRE role supporting data infrastructure 
• Snowflake: hands-on with RBAC, warehouses, multi-environment administration, and SQL 
• AWS: S3, IAM, CloudWatch, Lambda — comfortable in the console and with the CLI 
• Experience defining and working within CI/CD pipelines using Jenkins and/or GitHub Actions 
• Python scripting for operational automation 
• Experience working within a formal change management process: CRs, maintenance windows, approvals 
• Clear communicator when things break — you keep stakeholders informed without being asked 
• Comfortable working async across time zones in a distributed team 
• Familiar with AI tools and comfortable using them in day-to-day work 

Nice to Have 

• Apache Airflow — DAG monitoring and operational support 
• MSK / Kafka operational experience 
• Infrastructure as Code experience — Terraform or similar 
• Prometheus & Grafana for monitoring and dashboards 

What’s in it for you?
Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NICE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NICEr!

Enjoy NICE-FLEX! 
At NICE, we work according to the NICE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere.

Requisition ID: 10732
Reporting into: Manager
Role Type: Individual Contributor

So, what’s the role all about?

This role is under the Build and Deploy team, and is responsible for the CI/CD pipelines, build systems, and release automation that enable engineering teams to deliver software reliably and efficiently. As part of our growing Philippines team, you will collaborate with engineers across the globe in a supportive, team-oriented environment.

How will you make an impact?  

Key Responsibilities
•    Design, implement, and optimize continuous integration and continuous deployment pipelines across multiple applications and environments
•    Lead efforts to build and mature software-defined infrastructure and infrastructure automation practices
•    Coordinate complex build and release activities across engineering, operations, QA, and other stakeholders
•    Define, implement, and improve automated quality gates, release controls, and deployment standards
•    Partner with engineering teams to establish code quality metrics, delivery measurements, and operational standards
•    Identify process gaps and drive improvements in build automation, deployment efficiency, scalability, and reliability
•    Research, evaluate, prototype, and recommend new tools and technologies to improve DevOps capabilities
•    Provide technical leadership and guidance on DevOps best practices, branching strategies, environment management, and release processes
•    Manage and support day-to-day operations of source control, pipeline, build, and deployment systems
•    Lead maintenance, upgrades, troubleshooting, and performance tuning of DevOps platforms and tooling
•    Support production and pre-production release activities, including occasional off-hours support for scheduled releases or critical incidents, coordinated in advance with the team.
•    Mentor other engineers and contribute to the growth of DevOps knowledge and maturity across the organization

Required Qualifications
•    4+ years of experience working with Git-based source control systems, preferably GitHub
•    3+ years of experience writing Python, Shell, or similar scripting languages
•    2+ years of experience with infrastructure-as-code tools such as AWS CloudFormation, Terraform, or comparable technologies
•    3+ years of experience working with Jenkins, GitHub Actions, or similar CI/CD platforms
•    2+ years of experience with DevOps pipeline tools such as GitHub Actions, Jenkins, Bamboo, CircleCI, Spinnaker, or similar platforms
•    Strong experience with build automation, code promotion techniques, branching strategies, and release orchestration
•    Experience building, deploying, and supporting Docker containers and Docker-based microservices
•    Strong understanding of CI/CD design patterns, pipeline governance, and deployment best practices
•    Experience working with Windows Server environments, including IIS and .NET deployment patterns
•    Strong understanding of cloud infrastructure and automation frameworks
•    Strong English communication skills for daily collaboration with engineering teams across global time zones, including the US, India, UK, and Australia

Preferred Qualifications
•    Experience in contact center, BPO, telecom, SaaS, or other high-availability production environments.
•    Experience supporting enterprise-scale engineering or R&D organizations.
•    Experience with cloud infrastructure, automation, and platform reliability practices.
•    Familiarity with container orchestration concepts such as Kubernetes.
•    Familiarity with Grafana-based monitoring, observability, and log management tools.
•    Familiarity with security scanning and shift-left security practices in CI/CD pipelines.
•    Experience mentoring engineers or leading technical initiatives across teams.
•    Experience with Ansible or similar configuration management tools.
•    Experience with Linux environments; the team is actively migrating from Windows to Linux as applications transition to .NET Core.

Core Competencies
•    Excellent troubleshooting, problem-solving, and debugging skills.
•    Ability to design and build environments, systems, and solutions from the ground up.
•    Strong ownership mindset and ability to lead initiatives in close collaboration with the team.
•    Quick learner with the ability to adapt to evolving technologies and priorities.
•    Service-oriented approach with a strong focus on enabling engineering teams.
•    Strong collaboration skills and team-first attitude.
•    Ability to manage multiple priorities and deliver high-quality work on schedule.
•    Strong judgment and decision-making in high-pressure or time-sensitive situations.
•    Willingness to share knowledge and support the development of junior team members.

Automation & AI Mindset
The Build and Deploy team operates with a core belief: if a process is manual and repeatable, it should be automated. We actively seek out toil, eliminate it, and continuously improve the reliability, security, and speed of our pipelines and production systems. AI is the latest and most powerful enabler of this philosophy.
AI in DevOps is a rapidly evolving field. Prior AI experience is not required — what we value is a strong desire to learn, experiment, and apply AI to make our processes better.
•    Genuine curiosity and enthusiasm for applying AI tools and techniques to DevOps workflows.
•    Willingness to explore AI-assisted development tools such as code assistants, automated testing aids, and prompt-based automation.
•    Openness to learning how AI can improve build, deployment, and operational processes.
•    Ability to quickly adopt new AI tools and incorporate them into daily work.
•    Ability to evaluate AI tools and assess their practical value for CI/CD and infrastructure automation.
•    Expected to prototype and integrate AI-driven solutions into existing pipelines and workflows.
•    Contribute ideas and feedback to the team's AI adoption strategy.
•    Stay current with emerging AI tooling relevant to DevOps and share findings with the team.
•    Able to evaluate an AI tool's fit for a specific CI/CD challenge and articulate trade-offs.

What’s in it for you?
Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NICE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NICEr!

Enjoy NICE-FLEX!
At NICE, we work according to the NICE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere.

Requisition ID: 10629
Reporting into: Manager, Engineering, CX
Role Type: Individual Contributor 

DUTIES AND RESPONSIBILITIES

Stakeholder and Vendor Management

• Own and act as the Point-of-Contact and Subject Matter Expert of Enshored’s Employee Well-Being Program and effectively communicate the program’s results to clients. Advocate for employee well-being and engagement within the organization, influencing senior leadership and decision-makers to prioritize these initiatives.
• Proactively work with Operations, Human Resources and other functions, as well as all relevant stakeholders, in the design and implementation of the Wellbeing Program Strategy. Leverage stakeholder support to drive participation and resource allocation in favor of wellbeing and engagement programs.
• Collaborate with Procurement in defining external mental health vendor service agreements and other contractual documents with final terms and conditions to ensure that business requirements are aptly captured and translated for the selected external vendor.
• Responsible for communicating directly with the mental health provider’s POC(s) and stakeholders for appropriate intervention strategies as aligned with the Enshored’s contractual obligations to clients.
• Present wellbeing program information to clients, as requested
• Represent the wellbeing team in site leadership meetings

Strategy Development and Implementation

• Conduct thorough assessments to identify employees’ well-being and engagement needs through surveys, focus groups, and direct feedback. Analyze existing organizational data to understand trends and pinpoint areas requiring intervention.
• Develop measurable goals for wellbeing and engagement initiatives that align with the organization’s overall strategic objectives.
• Create comprehensive well-being programs that address physical, mental, and emotional health, such as physical exercises, mental health workshops, and stress reduction activities.
• Collaborate with Operations and HR Employee Relations on developing and updating policies that support employee well-being and engagement. Ensure that policies are inclusive and cater to diverse employee needs.

Program Development and Management

• Launch and manage wellbeing projects, ensuring they are delivered effectively and meet predefined objectives.
• Create detailed implementation plans, including timelines, milestones, and responsibilities for each wellbeing and engagement program. Ensure that all aspects of the programs are organized and executed efficiently.
• Promote programs actively to ensure high levels of employee engagement and participation.
• Work with Operations Officers in coordinating activities, events, and workshops, managing logistics and communication to maximize program participation.
• Design and facilitate advanced and more complex (leadership, customized) wellness sessions and initiatives

Data Reporting and Analysis

• Collect and analyze data on program outcomes using metrics such as participation rates, employee feedback, and performance improvements. Conduct regular evaluations to measure the impact of programs on employee well-being and engagement.
• Analyze the key data points and metrics necessary to assess the effectiveness of well-being and engagement programs, such as program participation, employee engagement scores, absenteeism, and productivity levels.
• Create detailed reports and manage dashboards that provide insights into the effectiveness of wellbeing and engagement programs. Highlight key findings, trends, and areas for improvement.
• Provide regular updates to senior management and relevant stakeholders on the progress and outcomes of wellbeing and engagement initiatives. Provide actionable recommendations for enhancing wellbeing and engagement. Based on data insights, identify opportunities for new initiatives or modifications to existing programs.
• Compare organizational data against industry benchmarks and standards to gauge program effectiveness. Identify and incorporate best practices into the organization’s well-being and engagement strategies.

Wellbeing Team Management

• Oversee end-to-end Wellbeing activities of Enshored sites (Bytedance account), managing a team of wellbeing coaches and vendor clinicians
• Ensure wellbeing group sessions are facilitated weekly, or as required
• Ensure 24/7 coverage of the site/s and that coaches and clinicians are available per shift and scheduling sessions with teammates
• Conduct weekly scheduled 1:1 sessions with coaches and team meetings to review goals and expectations, caseload management, group activities planned, outreach programming, challenges, wins and clinical case reviews
• Evaluate and reviews emergency/crisis plans prepared by the Coaches and ensures proper endorsement/referral to mental health professionals
• Onboard new coaches within and outside their teams to ensure global program standards are maintained in the department
• Provide continuous professional development opportunities for coaches through internal and external training (when available/appropriate)
• Develop self by proactively seeking programs and learning opportunities within and outside the company and finds ways to teach and transfer same skill to the team.

MINIMUM REQUIREMENTS AND QUALIFICATIONS

• Excellent communication skills and strong people skills
• Demonstrated experience in designing and facilitating learning sessions on subjects pertaining to mental health and wellbeing to a diverse audience
• Highly empathetic, with high emotional and social intelligence 
• Service-oriented and self-motivated
• Expert in self-care and relaxation techniques, and implements them in daily life
• Strong self-management skills 
• Ability to build strong relationships in a dynamic work environment 
• Maintain calmness and composure in crisis and emergency situations
• Open to feedback and constructive criticism
• Bachelor's/College degree in Psychology, masters degree in Clinical or Counselling Psychology, Social Work or Guidance & Counseling is an advantage
• Certification in Psychological & Mental Health First Aid or Mental Health First Response required
• 3+ years of  working experience in a progressive capacity in the Wellness/Wellbeing field, Healthcare Industry or both, excluding internships
• Proven experience in developing and maintaining relationships with key internal and external stakeholders
• With experience in a BPO set-up is preferred.

Job Overview

As a Quality Manager, you are the strategic leader responsible for the overall Quality Assurance framework across all programs or lines of business. You act as the primary point of contact for client leadership, ensuring that the quality strategy directly correlates with business objectives and operational KPIs. Your role is to drive the "big picture" quality roadmap, manage senior stakeholders, and mentor Quality Leads to ensure the delivery of high-impact business insights and performance stability.

Key Responsibilities

1. Strategic Leadership & People Management

• Organizational Leadership: Lead and mentor a team of Quality Leads, providing strategic direction and professional development for the entire Quality Department.
• Quality Roadmap Development: Design and implement the overarching Quality Strategy for the account, ensuring it aligns with global standards and client-specific business goals.
• Performance Accountability: Own the final performance results for the Quality organization, including audit accuracy, sampling compliance, and the effectiveness of "Path-to-Green" initiatives.

2. Strategic Stakeholder & Client Management

• Executive Business Reviews: Own and lead WBR, MBR, and QBR (Weekly/Monthly/Quarterly Business Review) sessions with client executives and internal leadership.
• Client Partnership: Act as the primary consultant for the client regarding policy changes, quality framework adjustments, and long-term process improvements.
• Strategic Alignment: Partner with the Operations Director and Training Director or Training Manager to ensure quality data is driving the account's broader performance strategy and training curricula.

3. Advanced Governance & Risk Management

• Systemic Root Cause Analysis (RCA): Oversee high-level "Defect and Trend Analysis" to identify systemic program risks, policy ambiguities, and industry-wide performance gaps.
• Governance Framework: Ensure the integrity of the "Audit the Auditor" (ATA) and calibration frameworks to eliminate bias and maintain high confidence in reported data.
• Compliance & Security: Serve as the final authority on quality compliance, ensuring 100% adherence to global legal and security protocols such as PCI-DSS, HIPAA, or GDPR.

4. Process Innovation & Continuous Improvement

• Change Management: Lead the implementation of new quality tools, automated auditing systems, or major policy overhauls across the organization.
• Financial Impact: Monitor and mitigate financial leakages or platform integrity risks through strategic process redesign.

Required Qualifications

• Education: Bachelor’s or College degree is standard.
• Experience: Typically 5+ years of Quality Assurance experience in a BPO setting, with at least 3 years in a management or leadership capacity.
• Technical Skills:  Expertise in QA methodologies, Six Sigma, or COPC principles.
• Lean Six Sigma Green Certification is highly desirable, with a proven track record of applying DMAIC or Kaizen to improve account performance.
• Advanced data visualization skills to translate complex datasets into strategic "Executive Summaries".
• High Proficiency in Google Suite (Gmail, Sheets, Slides) and Microsoft Office.(Excel, PPT) 
• Proficiency in Google Analytics and enterprise-level reporting tools.
• Program-specific skills required.

• Core Competencies:
• Language:  Exceptional English communication skills (written and verbal) to represent the Quality department at the executive level.
• Stakeholder Management: Exceptional negotiation skills and the ability to influence C-level stakeholders through data-driven insights.
• Change Management:  Proven ability to drive organizational change and process innovation through data.

Role:  Operations Director / Project Director

Location:  Manila, Philippines 

About the role: 

In this role you will oversee a variety of client-led work as part of the OLIVER Philippines Hub team. You will work with a variety of clients with XX of our main client from Insurance & Pharma industries. As the Project Director you will define and shape all account processes and set operational best practices across the client accounts. You will wear many hats and need a versatile skill set to manage varied and dynamic projects. 

Reporting to the Business Director, the Project Director oversees this growing team currently comprising of Senior Account Manager, Designer and Copywriter. The Hub Team is a central resource, which supports and delivers creative output for key clients across the region. 

What you will be doing: 

• Scoping, planning and specification of projects. 
• Take overall responsibility for your team’s project governance, ensuring all tasks are completed to the required standard for marketing communication channels 
• Team coordination: Ability to lead and coordinate diverse creative teams including designers, developers, copywriters, and marketers. 
• Conflict Resolution: Skilled in resolving creative conflicts and fostering a collaborative environment. 
• Effectively monitoring progress and profitability, identifying risks and implementing mitigation strategies to ensure projects are delivered on brief, on time and within budget. 
• Maintain and support the client’s brand guidelines and standards as specified and manage the quality control across all projects 
• Develop and effectively maintain excellent working relationships with the Client Services team to deliver projects on brief.  

What you need to be great in this role: 

• The ability to lead a team to deliver high-quality work that is on time and within budget.  
• The ability to parachute into situations, assess them and make quick beneficial decisions  
• Proactively identifying risks and obstacles and developing mitigation strategies. 
• Being able to define best practice and creative processing.  
• Understanding of the importance of prioritising work/shifting priorities as required to meet ever-changing deadlines.  
• Highly entrepreneurial and willing to refine the key skills for running a business. 
• Understanding of Creative Processes: Familiarity with creative workflows, including design, copywriting, digital media, branding, and video production. 
• Portfolio Management: Experience in handling multiple creative project 
• simultaneously, balancing creativity with client requirements and timelines 
• Experience in financial and consumer health category a plus 
• Experience working with FMCG and financial products.  
• 8+ years of relevant experience in:  
  • Digital  
  • Print  
  • Motion Graphics  
  • Web Design  
  • UX-UI  
  • Artwork  
  • Production   
• Passion for and inquisitive about AI and new technologies 
• Understanding and knowledge of AI tools is beneficial, but ability to learn and digest benefits and features of AI tools is critical 

Req ID: 17427

#LI-DB1 #LI-Onsite

About Us 

MoneyHero Limited (NASDAQ: MNY) is a leading tech- and AI-powered personal finance aggregation and comparison platform that provides consumers with actionable insights to discover, compare, and choose the best financial products with confidence — bringing data intelligence and seamless digital access across insurance and banking solutions. The Company operates in Singapore, Hong Kong, Taiwan and the Philippines. MoneyHero had over 300 commercial partner relationships as at 31 December 2025, and had approximately 5.1 million Monthly Unique Users across its platform for the year ended 31 December 2025.

What We Offer 

You will be entitled to a competitive salary and attractive benefits, including:

• Annual leave, birthday leave, tenure leave, international remote work leave, and more
• Professional trainings, career advancement and internal mobility opportunities
• Competitive benefits including insurance and mental wellness program

About the Job

We are seeking a platform native performance marketing specialist who will be focused on executing profitable paid media campaigns. The specialist will be responsible for the end to end management of our paid media accounts in The Philippines for MoneyMax, primarily across the Google and Meta advertising platforms. 

The Specialist we’re looking for is a practitioner who enjoys the process of account building, restructuring, profitable bid management and granular optimisation. With the expectation being you turn commercial objectives into high performing campaigns. Ensuring the investment made in each channel or campaign is focused on returns and every tactical change is backed by data. 

The Specialist, Paid Marketing will be responsible for:

• Platform Management - Taking full ownership of daily operations within Google Ads, specifically Paid Search Marketing and Meta Ads Manager.
• Account Hygiene: Maintain meticulous account structures, ensure naming conventions, tracking parameters and campaign settings are flawless.
• Implementation: Build and launch campaigns from scratch, including keyword harvesting, audience segmentation is clear and budgets are set up with return in mind.
• Continuous Optimisation: Execute daily adjustments to bidding, budgets and targeting to drive maximum efficiency. 
• Media Planning: Support the Senior Manager in the creation of the monthly media plans, forecasting performance based on historical benchmarks and commercial goals. 
• Budget Management: Manage monthly pacing to ensure spend is utilised effectively without underspend or over-investment.
• Testing: Support Senior Manager in executing rigorous testing programmes to improve campaign performance and add learning to the market. 
• Reporting: Produce clear, data led reports that explain the what and why focusing on technical levers and core numbers. 
• Stay abreast of fintech and media platform trends, proactively communicating with your manager on evolving challenges and opportunities. 

In this role, we are looking for someone with: 

• 3-4+ years of hands-on experience in Google Ads (Search) and Meta Business suite. 
• Working knowledge of GA4 and GTM for conversion tracking. 
• A solid understanding of P&L impact and how marketing spend translates to growth.
• Strong quantitative and effective communication skills.
• Attention to detail across set ups, numbers; everything going out across platforms. 
• Demonstrated experience in cross functional collaboration (E.G. with product, commercial, growth teams). 
• Accountability, curious practitioner, succinct and technical.

#MoneyMax #LI-Hybrid #LI-AK1

People Operations Supervisor

The People Operations Supervisor manages the People Operations Representatives (Tier 1) who provide employee support and handle employee lifecycle transactions. This role ensures a consistent, high-quality employee experience and will be instrumental in identifying opportunities to enhance service delivery.

Additionally, the People Operations Supervisor serves as Tier 2 People Operations support for employees in the APAC Region. This role may partner closely with the Regional People Operations Specialists and reports directly to the People Operations Manager.

Key Responsibilities

Leadership & Employee Experience

• Supervise and guide the People Ops Representatives who manage Tier 1 employee support and lifecycle transactions.
• Maintain service quality through Freshservice ticket management, analysis of employee feedback trends, and knowledge base updates.
• Conduct quarterly reviews of Freshservice tickets and knowledge base content to identify improvement opportunities.
• Collaborate with the People Operations Specialist on workflow and system enhancements.

Regional HR Operations

• Provide Tier 2 case support through Freshservice for employees, responding to and resolving inquiries in a timely and professional manner.
• Partner with HR, Benefits, and Payroll teams to ensure accurate and timely payroll-related data submission.
• Prepare and submit payroll reports for job changes, transfers, and compensation updates to Payroll.
• Maintain APAC employee-facing knowledge content.
• Manage visa and work permit processing and renewals for foreign hires in Philippines.
• Support internal and external audits and ensure data accuracy.
• Conduct periodic audits to ensure policy and regulatory compliance.

General Responsibilities

• Identify process efficiencies and contribute to documentation updates.
• Prepare quarterly business review reports for leadership.
• Serve as backup support for Philippines benefits administration, covering employee inquiries, required filings, enrollments and updates, vendor reporting, and full leave management through return-to-work.
• Assist People Ops Representatives with UKG lifecycle transactions, including hires, terminations, promotions, and job changes as needed.

Qualifications

• 3–5 years of HR Operations experience, with strong knowledge of Philippines labor laws.
• Minimum 1 year of people management or leadership experience.
• Experience with HRIS systems (UKG preferred) and case management tools (Freshservice).
• Strong organizational, compliance, and communication skills.
• Ability to balance operational detail with high-quality service delivery.

Company Benefits

• Company stocks
• Annual merit increase based on performance
• 15% night shift differential pay
• Paid Leave with Cash Conversion
• HMO with free dependents
• Retirement Plan
• Life Insurance
• While on work from home setup: Internet and meal allowance are provided
• Employee Assistance Program for mental and social well-being
• Government-mandated Benefits (SSS, PhilHealth, PagIBIG, 13^th month pay, Solo parent leave, Special leave for women)

Sr GL Accountant - Philippines

Five9 is a leading provider of cloud software for the enterprise contact center market, bringing the power of the cloud to thousands of customers and facilitating more than three billion customer interactions annually. Since 2001, Five9 has led the cloud revolution in contact centers, helping organizations transition from legacy premise-based solutions to the cloud. Five9 provides businesses with cloud contact center software that is reliable, secure, compliant, and scalable, which is designed to create exceptional customer experiences, increase agent productivity, and deliver tangible business results. 

To complement our rapid growth, we are seeking a GL Accountant to join our US Accounting team.  This position will be hybrid.  The person in this role should be a strong communicator who is able to work effectively with peers and management alike in a high-paced environment. The ideal candidate is someone who experience in preparing journal entries, reconciling financial statements and accounts, and ensuring data accuracy. Successful candidates will have attention to detail, strong technical accounting experience and can respond quickly, energetically, and enthusiastically. This position reports to the Manager, GL Accounting. 

Job Description

• Responsible for certain month-end close, reconciliation and reporting procedures.
• Perform the day-to day accounting processes and procedures relating to, but not limited to fixed assets, prepaids, payroll, and certain accruals.
• Perform tasks associated with the general ledger, (i.e., enters monthly journal entries).
• Perform monthly reconciliations and account analysis for designated balance sheet accounts and certain operating accounts.
• Review daily bank activities and assist the GL team with bank reconciliations.
• Assist on quarterly reviews and year-end audit procedures with external auditors.
• Assist with SOX controls and facilitate PBCs for external and internal auditors.
• Assist with technical accounting, as needed.
• Perform additional tasks as requested.
• Interfaces with other departments to determine the monthly accruals and other monthly journal entries, especially relating to closing activities.  Communicate with the employee population regarding relevant accounting issues. 
• Review and prepare international month close packages for foreign subsidiaries.
• Identify opportunities and implement process improvements to increase efficiency and quality continuously.

Desired Skills & Experience

• Bachelor’s degree or higher in Accounting or Finance. 
• 5 years of Accounting experience.
• Strong understanding of accounting operations and close procedures.
• NetSuite experience is highly desirable.
• Highly detail oriented and organized in work.
• Ability to meet assigned deadlines.
• Excellent communication and interpersonal skills with a customer service focus.
• Ability to act and operate independently with minimal daily direction from manager to accomplish objectives.
• Ability to work cooperatively and collaboratively with all levels of employees, management, and external agencies to maximize performance, creativity, problem solving and results.
• Proficiency with Microsoft Office, advanced Excel a plus (V-lookups, pivot tables, etc.)
• Public accounting experience desirable.
• Amenable to work in US time or night shift schedule.

Company Benefits

• Company stocks
• Annual merit increase based on performance
• 15% night shift differential pay
• Paid Leave with Cash Conversion
• HMO with free dependents
• Retirement Plan
• Life Insurance
• While on work from home setup: Internet and meal allowance are provided
• Employee Assistance Program for mental and social well-being
• Government-mandated Benefits (SSS, PhilHealth, PagIBIG, 13^th month pay, Solo parent leave, Special leave for women)

About Backblaze

Backblaze is the object storage leader in the open cloud movement, fueling customer success with cloud storage built purposefully to unlock budgets, unburden administrators, and unleash innovators. Together with our partners, we’re helping customers break free from the restrictive, overpriced legacy solutions that hold them back, and blaze forward with the full power of the open cloud in their hands.

Founded in 2007, we scaled the business with less than $3 million in outside funding until 2021, when we did a traditional IPO on the Nasdaq stock exchange. Today, Backblaze generates over $136M ARR and is the leading specialized storage cloud, managing over three billion gigabytes of data storage for 500K+ customers in 175+ countries, including businesses, developers, IT professionals, and individuals.

But while there is a lot to celebrate in our past, there is almost as much opportunity ahead of us. We’re seeking an SEC Reporting & Technical Accounting Manager to join our team!

About the Role:

We’re looking for an experienced, detail-oriented SEC Reporting & Technical Accounting Manager to lead external financial reporting and support complex technical accounting matters across the business. This role partners closely with internal accounting teams, external auditors, legal counsel, Investor Relations, and executive management to ensure timely, accurate, and compliant reporting.

This is a hands-on individual contributor role ideal for someone who enjoys technical accounting, cross-functional coordination, and building efficient, scalable reporting processes in a fast-paced public company environment.

What You’ll Do:

SEC Reporting & External Financial Reporting

• Own all aspects of external financial reporting, including the preparation and filing of SEC reports such as Form 10-Q, Form 10-K, earnings releases, proxy filings, and ad hoc registration statements
• Coordinate the review of SEC filings with external auditors, legal counsel, internal accounting teams, and executive management
• Manage the preparation and documentation of the financial statements, including the Balance Sheet, Income Statement, Statement of Cash Flows, EPS calculations, and Share-Based Compensation disclosures

Technical Accounting

• Author technical accounting policies and maintain a database of all company accounting policies
• Research significant and complex transactions and prepare technical accounting memoranda supporting the Company’s position
• Monitor and implement new accounting standards, working cross-functionally to ensure compliance and effective integration across departments

Accounting Operations & Analysis

• Prepare monthly, quarterly, and annual fluctuation analyses and management reports
  Lead the preparation of journal entries for key accounting transactions
• Take ownership of ad hoc financial analysis, reporting, and projects aimed at improving operational efficiency and reporting accuracy

Equity, Investor Relations & Audit Support

• Oversee the equity accounting and equity administration process while maintaining the company’s equity database
• Collaborate with Investor Relations to prepare quarterly earnings releases and scripts for earnings calls
• Provide support for external and internal audits, ensuring alignment with company policies and regulatory requirements

The Right Fit:

• Bachelor’s degree in accounting, finance, economics, or a related field
• Minimum of 7+ years of progressive accounting experience, preferably with a focus on SEC reporting, technical accounting, and external audits
• Strong understanding of U.S. GAAP and experience preparing or reviewing complex financial statements
• Strong analytical mindset with a focus on detail and accuracy
• Ability to prioritize, solve complex issues, and drive continuous improvements in reporting processes
• Strong leadership, communication, and project management skills to effectively collaborate across departments
• Proficiency in Microsoft Office, particularly Excel, and experience with financial systems such as NetSuite and Equity Edge Online
• Demonstrated ability to work in a fast-paced environment with evolving priorities and deadlines

Nice to Have:

• Certified Public Accountant (CPA) strongly preferred
• Experience with ASC 718, ASC 842, and ASC 606 is highly preferred
• Experience with system migrations and software implementations preferred, but not required

At this point, we hope you're feeling excited about the job description you're reading. Even if you don't meet every requirement, we still encourage you to apply. Learning, developing, and growing are key parts of our culture. We're eager to meet people who believe in our mission and can contribute to our team in various ways. We want people to feel comfortable expressing their true selves and to come, stay, and do their best work here.

At Backblaze, we value being fair and good to our customers, partners, and employees. That’s why diversity, equity, and inclusion are at the core of our values. We are committed to fostering a workforce where all employees feel a sense of belonging regardless of race, ethnicity, nationality, gender, sexual orientation, age, religion, socio-economic status, ability, veteran status, and education. We believe that our dedication to cultivating a diverse workspace not only allows us to better serve our customers in over 175 countries but further reinforces our commitment to doing the right thing. We are proud to be an Equal Opportunity Employer.

To understand more about the data we collect and process as part of your application, please view our Backblaze Employee Privacy Notice.

🌟 Hiring: Senior Data Engineer (Client Location) | New Era Technology 🌟

Client Location: Shah Alam, Selangor
Company: New Era Technology – www.neweratech.com
Work Type: Hybrid

Employment: Permanent

🚀 About the Role:

New Era Technology is looking for experienced Senior Data Engineer to be deployed at our prestigious client in Malaysia at their Shah Alam, Selangor office.

Job Description

Senior Data Engineer and play a pivotal role in shaping our data-driven future across the Asia-Pacific region.

In this role, you’ll collaborate closely with the APAC Data Engineering Manager and team to design and maintain critical data infrastructure and pipelines that power strategic insights and innovative solutions. As a technical expert, you’ll develop system integrations, build complex data models, and create semantic layers that transform raw data into actionable intelligence—driving efficiency, reliability, and growth. If you’re passionate about solving complex challenges and delivering robust data products that enable advanced analytics and reporting, we’d love to hear from you.

Key Accountabilities

Data Integration:

• Establish data engineering best practices and governance standards
• Architect, design, and develop scalable and efficient data integration pipelines using Azure and Microsoft Fabric Pipelines, Dataflows Gen2 to ingest structured, semi-structured, and unstructured data from diverse sources including APIs, databases, file shares, and data streams
• Develop resilient data integration solutions leveraging Azure Functions, Fabric Notebooks (PySpark & SparkSQL), and .NET codebases, and related data lifecycle development frameworks
• Utilize Microsoft Fabric OneLake as the unified data lake foundation for seamless data integration across workloads

Data Modelling:

• Design and develop comprehensive data architecture based on Medallion Architecture
• Develop business-friendly data models using Kimball dimensional modelling techniques within Microsoft Fabric Lakehouse and Data Warehouse, ensuring scalability and efficiencyDesign, develop, and manage Power BI semantic models and Direct Lake mode datasets to support business intelligence initiatives and self-service capabilities
• Maintain data dictionaries and metadata repositories using Fabric's data catalog and lineage capabilities to document data models and their elements, certify and promote models and their definitions, ensuring compliance with cross-region and customer data policies

Insights & Analytics:

• Design and develop comprehensive Power BI solutions including advanced data models, interactive reports, data visualizations, and dashboards through expert use of Power Query, DAX, and Power BI Service
• Implement robust Power BI security, including Row-Level Security, to meet diverse cross-functional team and regional access needs
• Manage the Power BI instance including premium capacity, workspaces, datasets, monitoring, troubleshooting, and user access issues

Advanced Analytics:

• Establish AI/ML engineering best practices and standards
• Design and develop scientific modeling and Machine Learning solutions using native Microsoft Fabric services to generate actionable insights
• Implement predictive and prescriptive analytics solutions and advanced analytics methodologies to optimize decision-making and improve business outcomes
• Leverage Copilot in Microsoft Fabric to accelerate analytics development and enhance productivity

Delivery:

• Deliver complex data engineering solutions using Agile methodologies and iterative development processes
• Ensure quality of data engineering solutions by aligning with endorsed architecture, development, productivity standards, and processes
• Collaborate closely with the Product team and subject matter experts to understand and translate data engineering and integration requirements into technical solutions
• Ensure alignment of data engineering solutions with broader organizational strategic objectives and key performance indicators

DevOps:

• Design, develop, and maintain robust Continuous Integration and Continuous Deployment (CI/CD) pipelines for seamless system integrations
• Develop and maintain automation frameworks that enhance deployment efficiency and reduce manual intervention
• Conduct thorough code reviews and manage pull request approvals in Azure DevOps to ensure code quality and knowledge sharing

Operations:

• Ensure operational stability and risk reduction by proactively monitoring the product and platform health, capacity, and security of the entire data estate within Microsoft Fabric, maintaining regulatory compliance and data protection
• Manage and resolve data-related incidents through thorough root cause analysis and implementing timely and effective remediation activities
• Optimize the performance of data pipelines, queries, and overall data products for enhanced speed, efficiency, scalability, and cost reduction
• Review and implement continuous improvement activities to boost data product efficiency and quality

Qualifications

Education:

Minimum BS/BA Degree, preferably in a Technology, Computer Science, Mathematics or Statistics related discipline

Experience:

• 4+ years of data engineering experience with a proven history of successfully designing, developing, and deploying data warehouse and data integration solutions using Azure and Microsoft Fabric technologies
• 3+ years of experience with Power BI and proficiency with semantic modeling and data packaging concepts
• 2+ years of experience with Agile and Scrum engineering practices and principles

Technical:

• Expert in Microsoft SQL Server database and Azure data engineering (Azure Data Factory, Azure Functions, Azure Data Lake, Logic Apps, Microsoft Fabric) with strong ETL/ELT and SQL/T-SQL scripting skills
• Proven expertise in Business Intelligence and reporting tools (Microsoft Power BI, DAX, Power Query, Power BI Semantic Models) and related tools (Power Automate, Visual Studio, Tabular Editor, ALM Toolkit)
• Hands-on experience with Machine Learning and Python programming skills for buildingML workflows
• Strong understanding of the CI/CD process using Azure DevOps (Pipelines, Boards, Git/GitHub integration)

Additional:

• Think logically and be able to articulate thoughts in a clear, concise manner
• Comfortably work both individually and as part of APAC team with team members located in Australia and Asia
• Take ownership of assignments and see them through to completion
• Provide technical leadership and mentorship
• Quickly learn and adapt when dealing with unfamiliar systems and applications
• Be able to communicate clearly and effectively with business partners and co-workers
• Meet deadlines and complete work in a timely manner
• Be willing to go the extra mile to get the job done, including occasional overtime
• Display exceptional follow-through, personal drive, and the desire to make a difference
• Contribute to and participate in an open environment with a team that likes to have fun at work

👤 Preferred Candidate:

• Nationality: Malaysians preferred.
• Availability: Candidates who can join max in 30-60days.

 📧 How to Apply:
Send your updated resume to Sravani.Karri@neweratech.com with the subject line:
“Senior Data Engineer - Malaysia”

About the Role (What you’ll be doing)

As a Senior People Partner, you’ll be a strategic advisor, trusted challenger, and operational leader - enabling high-performing teams to thrive. You’ll work directly with business leaders to shape culture, grow capability, and drive people decisions that are commercially sound, context-aware, and grounded in care.

You'll partner across two core areas:

Strategic Partnership:

• Coach for Impact: Partner with leaders to understand their goals, challenge assumptions, and influence stronger, more deliberate decisions. Support them to lead with clarity, confidence, and consistency.
• Build Leadership Capability: Equip leaders to have the right conversations, especially when expectations aren’t being met. Drive accountability and shape approaches to performance, reward, and recognition that are fair, consistent, and aligned to business goals.
• Resolve Complex Issues: Provide expert, context-aware guidance on nuanced people matters, including underperformance, complaints, employee disputes, and visa requirements, across multiple markets.
• Strengthen Employee Relations: Manage and balance employee concerns with a fair, consistent, and compliant approach anchored in Philippine labor laws. Provide clear, actionable recommendations to managers, ensuring decisions protect both the employee experience and the business.
• Think Two Steps Ahead: Anticipate business shifts, identify risks and opportunities early, and shape workforce strategy and planning accordingly.

People Operations and Enablement:

• Use Data to Influence: Bring clarity through metrics. Use insights to support planning, performance management, compensation, and engagement.
• Improve What We Own: Continuously iterate on our People Systems, and Processes — making them clearer, leaner, and more scalable.
• Deliver at Scale: Own or support the delivery of key people programs, including performance and remuneration cycles, engagement initiatives, audits, and other critical touchpoints - ensuring they land with consistency and impact.

About you (Who you are)

Skills & experience

• 5+ years in a strategic HR Manager or People Business Partner role within a high-performance environment (e.g. tech, high-growth startup, or consulting)
• Strong understanding of PH employment law and HR compliance (bonus points for familiarity with international employment frameworks)
• Experience managing direct reports and supporting people leaders across functions
• Proficient in tracking and interpreting people metrics to inform decisions and improve outcomes
• Excellent project management skills with a proven ability to lead initiatives across the employee lifecycle, including performance reviews, remuneration cycles, and audits

How You Work:

• Commercially minded and strategic, you balance business priorities with empathy and sound judgement
• Highly collaborative and adaptable, with the ability to thrive in fast-paced, ambiguous environments
• Strong sense of ownership—able to manage multiple priorities and deliver reliably
• Detail-oriented and organised, with a bias for execution and continuous improvement

Why join Eucalyptus?

Euc is also behind a growing family of digital healthcare clinics (Pilot, Kin, Software, Compound) across men’s health and well-being, fertility, skincare, and preventative health.

Here’s what makes joining Euc unique:

• What’s next - Our goal for the next three years is to support 1 million patients globally to live better for longer. We’re launching into new conditions, demographics, and geographies as we build a truly preventive healthcare ecosystem.
• Build something world-changing - We’re on the path to becoming the world’s largest international digital healthcare company. It will be challenging, fast-paced, and deeply rewarding.
• Make real impact - You will deliver work that directly shapes patient outcomes and scales evidence-based care across markets.
• Accelerate your growth - You will have high ownership, continuous feedback, and dedicated development support.
• Join a motivated team - You will collaborate with talented peers to solve complex clinical and operational problems at scale.

What’s ahead in the Philippines?

• Grow with us globally - Get mentorship from leaders across Australia, the UK, Germany, and Japan while collaborating with top-tier teams in the Philippines and South Africa.
• Shape your career - Access learning budgets, conferences, certifications, peer shadowing, and a global knowledge-sharing culture.
• Work where wellbeing matters - Enjoy wellness budgets, social clubs, hybrid work arrangements, and initiatives that help you stay balanced and connected.
• Innovate with purpose - Use state-of-the-art tools and contribute to bold, impactful solutions in healthcare.
• Support at every stage - Benefit from comprehensive health coverage (including up to 2 dependents), vacation, sick, and parental leaves, 13th-month pay, statutory benefits, and transport allowance.

At Eucalyptus, we value individuals from all backgrounds, experiences, and perspectives, and we embrace the unique qualities each person brings. When you apply, please let us know of any reasonable adjustments you may need during the interview process.

#LI-AM1

Together, we're on a mission to power every property in the world, and to do that, we need to find the best talent in the world. That's why we're on the search for a superstar Website Onboarding Specialist.

We’re looking for a Website Designer to join our Website Services Team who wants to disrupt the travel industry and loves to travel as much as we do. As a Website Onboarding Specialist, you will make our company motto of “more reservations, happier guests” a reality by providing outstanding customer account management and creating great websites our customers from around the world will be proud of. 

Location: Remote

Working shifts: 3 PM to 12 AM UTC (8 am to 5 pm California Time) 

What You Will Do:

• Conceptualize and use a consultative approach in creating high-quality, professional hospitality websites for our customers through our in-house website builder 
• Manage the website onboarding projects and service delivery timelines of multiple accounts 
• Manage all records and upkeep all task management systems related to website service delivery 
• Directly work with and effectively communicate with our different customer profiles through video calls, emails, and voice call 
• Collaborate with a team of website designers to deliver websites on time 
• Assist with website service scoping or questions from potential customers 
• Investigate website errors or support, research, and suggest website service improvements 
• Manage internal escalations and coordinate with internal teams to give website onboarding updates or resolve customer concerns 
• Onboard customers effectively and publish quality websites efficiently by following internal standard procedures and collaborating with a team of website designers 
• Use graphic design tools to create visual elements that are in line with our customers’ branding 
• Resourceful and can research and develop content to build websites quickly 
• Passionate about meeting customers from all over the world and happy to provide them with genuine customer service
• Problem solver, resolves and handles customer complaints 
• Up to date with website trends and website development techniques that are most effective in engaging consumers
• Able to handle multiple deadline-driven pressures
• Involved in developing website service improvement processes and projects 

Key Competencies include:

• Creative, has a keen eye for design, and high attention to detail
• Effective execution and management of several website projects with varying processes in a timely manner
• Effective communication and Emotional Intelligence: outstanding written and verbal communication skills, coupled with strong empathy for customers and their success
• Able to lead and collaborate with a diverse team of different personality types
• Open to general changes, improvements, and process updates 
• Highly organized, can handle result-driven pressure, proactive, a self-starter, and a team player with a love of continually improving the processes around you

You’ll Succeed With: 

• 1+ years of Website Design and Development experience preferred
• 1+ HTML and CSS experience preferred
• Experience with Adobe Photoshop and Canva preferred
• Experience with (CMS) such as WordPress, Drupal, or Duda preferred
• Fluent English
• Fluent Spanish
• Background in customer service or professional services onboarding 
• Excellent communication skills and a positive attitude
• Excellent problem-solving skills and emotional management
• Excellent internet/wifi connection

#LI-LT1

Together we're on a mission to power every property in the world, and to do that, we need to find the best talent in the world. That's why we're on the search for a superstar Website Onboarding Specialist.

We’re looking for a Website Designer to join our Website Services Team who wants to disrupt the travel industry and loves to travel as much as we do. As a Website Onboarding Specialist, you will make our company motto of “more reservations, happier guests” a reality by providing outstanding customer account management and creating great websites that our customers from around the world will be proud of. 

Location: Remote

Working shifts: 3 PM to 12 AM UTC (8 am to 5 pm California Time) 

What You Will Do:

• Conceptualize and use a consultative approach in creating high-quality, professional hospitality websites for our customers through our in-house website builder 
• Manage the website onboarding projects and service delivery timelines of multiple accounts 
• Manage all records and upkeep all task management systems related to website service delivery 
• Directly work with and effectively communicate with our different customer profiles through video calls, emails, and voice calls 
• Collaborate with a team of website designers to deliver websites on time 
• Assist with website service scoping or questions from potential customers 
• Investigate on website errors or support, research, and suggest website service improvements 
• Manage internal escalations and coordinate with internal teams to give website onboarding updates or resolve customer concerns 
• Onboard customers effectively and publish quality websites efficiently by following internal standard procedures and collaborating with a team of website designers 
• Use graphic design tools to create visual elements that are in line with our customers’ branding 
• Resourceful and can research and develop content to build websites quickly 
• Passionate about meeting customers from all over the world and happy to provide them with genuine customer service
• Problem solver, resolves and handles customer complaints 
• Up to date with website trends and website development techniques that are most effective in engaging consumers
• Able to handle multiple deadline-driven pressures
• Involved in developing website service improvement processes and projects 

Key Competencies include:

• Creative, has a keen eye for design, and high attention to detail
• Effective execution and management of several website projects with varying processes in a timely manner
• Effective communication and Emotional Intelligence: outstanding written and verbal communication skills, coupled with strong empathy for customers and their success
• Able to lead and collaborate with a diverse team of different personality types
• Open to general changes, improvements and process updates 
• Highly organized, can handle result-driven pressure, proactive, self-starter, and team player with a love of continually improving the processes around you

You’ll Succeed With: 

• 1+ years of Website Design and Development experience preferred
• 1+ HTML and CSS experience preferred
• Experience with Adobe Photoshop and Canva preferred
• Experience with (CMS) such as WordPress, Drupal, or Duda preferred
• Fluent English
• Fluent Spanish
• Background in customer service or professional services onboarding 
• Excellent communication skills and a positive attitude
• Excellent problem-solving skills and emotional management
• Excellent internet/wifi connection

#LI-LT1