Overview

As a Senior Solutions Architect (Collaboration), you will serve as the focused technical lead and sales engineer for ePlus targeted product and service solutions, supporting the ePlus regional sales team to drive revenue creation and capture within the customer account portfolio. You will have the opportunity to work with our master architects, engineers, and consultants, to understand our clients’ needs and craft sustainable IT roadmaps to get them there.  

Your Impact

The Senior Solutions Architect (Collaboration) provides senior-level Sales Engineering support through the creation of technical solutions that may consist of hardware and software products, professional consulting and engineering services, managed services and staffing. 

The essential functions of this position include:

• Meeting with customers to assess business needs and solution requirements
• Explanation of solution architectures via whiteboarding, presentations and client interaction
• Creation of complex product solution configurations and associated Bills of Materials (BOMs)
• Detailed scoping of professional services engagements and creation of Statements of Work (SOWs)
• Involvement with professional services projects and managed service onboarding processes
• Assisting with customer satisfaction issues, technical problems and case escalation as needed
• Maintaining relationships with manufacturer engineers to stay current on product capabilities and to collaborate on customer solutions as necessary
• Attend training and technical conferences to support ePlus partner relationships and to stay current on technology industry trends
• Maintaining key manufacturer certifications related to personal technical specializations as well as company partner requirements
• Serve as thought leader in areas of technical specialization, supporting and mentoring other engineers and account executives as needed

Qualifications

Job Knowledge/Skills:

• Professional demeanor with persistent customer service focus
• Excellent communication and presentation skills, both written and verbal
• Skill with consultative sales methods -- able to engage in active listening and meaningful lines of questioning to get client to identify areas of opportunity
• Ability to manage multiple priorities with numerous daily demands for your time 

Core technology knowledge: 

• IP networking, especially QoS
• Security fundamentals
• Modern application architectures
• Major operating system families – Windows, Linux or Unix
• Host virtualization – VMware vSphere, Microsoft Hyper-V or RedHat KVM
• Public cloud fundamentals – Amazon Web Services, Microsoft Azure or Google Cloud Platform 

Collaboration-specific knowledge – should be subject matter expert level in at least 3 of the following:

VOIP Calling, Collaboration/Meetings and Telepresence 

• VOIP Calling, Collaboration/Meetings and Telepresence
• Microsoft Teams Calling including Teams PBX, Calling Plan, Direct Routing via third-party UCaaS and CUCM integrations, Hosted Direct Routing and Operator Connect
• Cisco Webex Calling Multi-Tenant and Dedicated Instance
• Cisco Calling and Contact Center licensing EA’s and Subscriptions
• CUBE and or Session Border Controller (SBC)
• Cisco Premise-based Unified Collaboration Solutions
• Contact Center Solutions(Cloud and On-Prem)
• e911 solutions
• Audio Visual/Video Conferencing
• Zoom Phone, Zoom Meetings, Zoom Rooms including Zoom licensing

Education and Experience:

• Bachelor’s degree in related technology and 5+ years of experience providing pre-sales engineering support designing complex Collaboration solutions
• Multiple industry-recognized certifications, e.g., CCIE, VCP, CISSP, etc.

Position Specifics

The initial base salary range for this position is expected to be between $120,000 and $170,000 annually. The final base salary offered will be determined by multiple factors, including, but not limited to, job-related knowledge, depth of experience, skills, certifications, and geographic location. In addition to the base salary, our compensation structure may include other components such as commissions and discretionary bonuses.

ePlus offers a full range of medical, financial, and/or other benefits (including 401(k) eligibility, employee stock purchase program and various paid time off benefits, such as vacation, sick time, and personal leave), dependent on the position offered. Details of participation in these benefit plans will be provided if an offer of employment is extended. 

If hired, employee will be in an “at-will position” and the Company reserves the right to modify base salary (as well as any other discretionary payment or compensation program) at any time, including for reasons related to individual performance, Company or individual department/team performance, and market factors.

Why this Role 

BakerHicks is supporting the transformation of the UK’s electricity network, delivering infrastructure that is critical to energy security, resilience, and the transition to net zero. As renewable generation expands and transmission reinforcement programmes accelerate, demand for overhead line engineering capability continues to grow.

We are seeking a Mechanical or Electrical Engineer – HV Overhead Line (OHL) Design to support the design and delivery of new and refurbished overhead transmission line projects across the UK. This role offers an excellent opportunity for engineers from mechanical or electrical backgrounds to transition into a highly specialised, high‑demand discipline within the power transmission sector.

You will join a collaborative, multidisciplinary team and contribute across the full project lifecycle, from early concept through to detailed design. Comprehensive training, mentoring from experienced overhead line specialists, and clearly defined development pathways will support your continued professional and technical growth at BakerHicks.

About You 

You are a technically capable engineer with a background in mechanical or electrical engineering and a clear interest in developing a career within the energy and utilities sector. You bring strong analytical capability, sound engineering judgement, and a delivery‑focused mindset, with the ability to work effectively across multiple projects and disciplines within a regulated environment.

You will be degree qualified (or equivalent) in Mechanical or Electrical Engineering and motivated to pursue professional development, including working toward chartership.You are curious, adaptable, and keen to apply your existing engineering knowledge to large‑scale structural and electrical systems within high‑voltage infrastructure.

Key Purpose

• Support the design of new build and refurbished overhead transmission lines between 11kV and 400kV.
• Apply mechanical or electrical engineering principles to the design of overhead line systems, components, and structures.
• Support conductor system design, including tensions, clearances, thermal ratings, and load cases.
• Contribute to mechanical and structural assessments of towers, poles, foundations, and fittings.
• Assist in producing engineering calculations, technical reports, specifications, and drawings.
• Support concept, FEED, and detailed design stages across multiple projects.
• Ensure designs comply with UK Transmission Owner standards and relevant engineering regulations.
• Collaborate closely with civil, structural, mechanical, and electrical disciplines to deliver integrated design solutions.
• Contribute to technical problem solving, continuous improvement, and innovation within the Transmission & Distribution team.

Experience & Skills Required

Essential:

• Degree in Mechanical or Electrical Engineering (or equivalent).
• Experience in mechanical or electrical engineering environments such as M&E, aviation, automotive, rail, power systems, manufacturing, rotating equipment, structural mechanics, or similar sectors.
• Strong analytical skills, with an interest in large‑scale structural, mechanical, or electrical systems.
• Ability to manage tasks across multiple projects while meeting programme, quality, and budget requirements.
• Good written and verbal communication skills, including report writing.
• A proactive approach to learning and developing specialist technical expertise.
• Interest in building a long‑term career within the energy, utilities, or power transmission sector.

Desirable:

• Experience using CAD platforms such as AutoCAD or MicroStation.
• Knowledge of mechanical loading, materials behaviour, FEA concepts, or electrical system design.
• Exposure to infrastructure, utilities, grid, or high‑voltage engineering environments.
• Experience working within regulated or safety‑critical industries.

Many of the positions within our company are subject to security clearance or security assurance levels.
The successful candidate must be able to obtain and maintain the appropriate level of security clearance or assurance level for this role, in line with client and sector requirements.

In some cases, additional nationality or residency criteria may also apply due to specific client or national security obligations.

Further information on National security clearance levels can be found on the UK Government website: (National security vetting: clearance levels - GOV.UK) 

About BakerHicks 

We’ve been innovating in design, engineering and project delivery since 1957 and operate from 14 locations for a truly European reach. For more about our company story, see: About | BakerHicks. 

BakerHicks. A Morgan Sindall Group company.  

Benefits 

Whatever your discipline, you’ll be alongside some of the most talented people in the industry. Our network of offices are appealing, friendly and comfortable spaces, easily accessible by car or public transport. And our salary and benefits packages are some of the best in the industry.  

What you get will depend on what you do, with individual performance-related rewards also on offer in addition to: 

• Company car or cash allowance 
• Up to 6% matched contributory pension plan 
• Life assurance scheme 
• 25 days annual leave plus ability to buy additional leave 
• Discount scheme (including gym membership, mobile phones etc) 
• Flexible/hybrid working 
• Family friendly policies 
• Employee assistance 
• Professional development 

BakerHicks is an equal opportunity employer. We care about creating an inclusive atmosphere and are committed to promoting diversity and inclusion throughout.  

BakerHicks is an inclusive organisation welcoming talent from all backgrounds. Applicants are assessed on the basis of personal merit and qualifications.   

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