Overview
As a Senior Solutions Architect (Collaboration), you will serve as the focused technical lead and sales engineer for ePlus targeted product and service solutions, supporting the ePlus regional sales team to drive revenue creation and capture within the customer account portfolio. You will have the opportunity to work with our master architects, engineers, and consultants, to understand our clients’ needs and craft sustainable IT roadmaps to get them there.
Your Impact
The Senior Solutions Architect (Collaboration) provides senior-level Sales Engineering support through the creation of technical solutions that may consist of hardware and software products, professional consulting and engineering services, managed services and staffing.
The essential functions of this position include:
- Meeting with customers to assess business needs and solution requirements
- Explanation of solution architectures via whiteboarding, presentations and client interaction
- Creation of complex product solution configurations and associated Bills of Materials (BOMs)
- Detailed scoping of professional services engagements and creation of Statements of Work (SOWs)
- Involvement with professional services projects and managed service onboarding processes
- Assisting with customer satisfaction issues, technical problems and case escalation as needed
- Maintaining relationships with manufacturer engineers to stay current on product capabilities and to collaborate on customer solutions as necessary
- Attend training and technical conferences to support ePlus partner relationships and to stay current on technology industry trends
- Maintaining key manufacturer certifications related to personal technical specializations as well as company partner requirements
- Serve as thought leader in areas of technical specialization, supporting and mentoring other engineers and account executives as needed
Qualifications
Job Knowledge/Skills:
- Professional demeanor with persistent customer service focus
- Excellent communication and presentation skills, both written and verbal
- Skill with consultative sales methods -- able to engage in active listening and meaningful lines of questioning to get client to identify areas of opportunity
- Ability to manage multiple priorities with numerous daily demands for your time
Core technology knowledge:
- IP networking, especially QoS
- Security fundamentals
- Modern application architectures
- Major operating system families – Windows, Linux or Unix
- Host virtualization – VMware vSphere, Microsoft Hyper-V or RedHat KVM
- Public cloud fundamentals – Amazon Web Services, Microsoft Azure or Google Cloud Platform
Collaboration-specific knowledge – should be subject matter expert level in at least 3 of the following:
VOIP Calling, Collaboration/Meetings and Telepresence
- VOIP Calling, Collaboration/Meetings and Telepresence
- Microsoft Teams Calling including Teams PBX, Calling Plan, Direct Routing via third-party UCaaS and CUCM integrations, Hosted Direct Routing and Operator Connect
- Cisco Webex Calling Multi-Tenant and Dedicated Instance
- Cisco Calling and Contact Center licensing EA’s and Subscriptions
- CUBE and or Session Border Controller (SBC)
- Cisco Premise-based Unified Collaboration Solutions
- Contact Center Solutions(Cloud and On-Prem)
- e911 solutions
- Audio Visual/Video Conferencing
- Zoom Phone, Zoom Meetings, Zoom Rooms including Zoom licensing
Education and Experience:
- Bachelor’s degree in related technology and 5+ years of experience providing pre-sales engineering support designing complex Collaboration solutions
- Multiple industry-recognized certifications, e.g., CCIE, VCP, CISSP, etc.
Position Specifics
The initial base salary range for this position is expected to be between $120,000 and $170,000 annually. The final base salary offered will be determined by multiple factors, including, but not limited to, job-related knowledge, depth of experience, skills, certifications, and geographic location. In addition to the base salary, our compensation structure may include other components such as commissions and discretionary bonuses.
ePlus offers a full range of medical, financial, and/or other benefits (including 401(k) eligibility, employee stock purchase program and various paid time off benefits, such as vacation, sick time, and personal leave), dependent on the position offered. Details of participation in these benefit plans will be provided if an offer of employment is extended.
If hired, employee will be in an “at-will position” and the Company reserves the right to modify base salary (as well as any other discretionary payment or compensation program) at any time, including for reasons related to individual performance, Company or individual department/team performance, and market factors.
At ePlus, we believe technology is a people business. Our team is passionate, skilled, and driven to deliver solutions that make a real difference. Join us and be part of a culture that values collaboration, innovation, and extraordinary results.
Corporate Values
- Respectful communication and cooperation: We prioritize respectful communication, fostering an environment where everyone is treated with dignity and respect.
- Teamwork and employee participation: Collaboration and teamwork thrive through diverse perspectives, both within our teams and in our interactions with our customers.
- Work/life balance that supports our employees’ varying needs: We value the well-being of our employees, recognizing that a healthy work-life balance is pivotal to our collective success.
- Embracing communities: We embrace and support the communities that nurture us. Our employees' dedication to fostering positive change is a source of immense pride for us.
Commitment to Diversity, Inclusion and Belonging
- We are an equal opportunity employer that does not discriminate or allow discrimination based on race, color, religion, sex, sexual orientation, gender identity, age, national origin, citizenship, disability, veteran status, or any other classification protected by federal, state, or local law.
- ePlus is dedicated to fostering, cultivating, and preserving a culture that represents diversity, enables inclusion, and makes our employees feel comfortable bringing their full, unique selves to work.
Physical Requirements
- While performing this role, you will engage in both seated and occasional standing or walking activities. We provide reasonable accommodations, in accordance with relevant laws, to support success in this position.
- By embracing our values, you will contribute to our collective mission of making a positive impact within our organization and the broader community. We understand that this job description serves as a guide and is not an employment contract.
Notice to Recruiting Agencies: ePlus only accepts unsolicited resumes when presented directly by a candidate. Unsolicited resumes submitted to ePlus from any other source will be considered ePlus property and will not qualify for any placement or referral fees. ePlus will only pay such fees in connection with a valid written agreement between ePlus and the referring agency, and then only after providing advance written approval to the referring agency to submit resumes in connection with a particular opportunity.