About the Role:

The Mid-Market Account Executive is a highly motivated self-starter responsible for end-to-end sales, including developing and closing net-new business, and expanding our offering with current customers. This role requires a strong ownership attitude, as well as a willingness to learn, embrace continuous improvement, and be receptive to feedback.

A successful Mid-Market AE will possess strong interpersonal skills, a robust technical aptitude, and a keen attention to detail. They must also have a natural ability to convey and relate ideas to others. This high-energy position operates in a fast-paced, quota-driven environment, and requires flexibility with changing processes.

What you'll do:

• You will be responsible for driving sales with prospective customers
• Achieve all individual activity and revenue targets set by the company
• Bring feedback from customers and prospects to the product and engineering teams
• Provide recommendations based on a prospect’s business needs and negotiate contract terms
• Work across multiple departments to ensure common objectives are reached

Requirements:

• Experience:
• 4+ years of proven success in B2B direct sales, preferably within a SaaS environment.
• Experience selling into the transportation, logistics, compliance, and/or safety sectors is a plus.
• Skills:
• Exceptional communication skills, adept at conveying key value propositions and managing objections effectively.
• Comfortable working in a fast-paced, quota-driven sales environment.
• Strong commitment to outbound prospecting, deal management, and closing.
• Proficient in technical tools such as Salesforce, Google Suite, and Slack.

This is a remote role.

About Us

Reachdesk is the first truly end-to-end SaaS global gifting and swag platform, helping B2B companies create meaningful connections with prospects, customers, and employees while driving measurable ROI.

We believe gifting is more than just a transaction. It is about building genuine human connections that fuel business growth. Whether engaging prospects, celebrating customers, or recognising employees, our platform makes it easy to deliver personalised gifts, branded swag, and memorable events and brand experiences at scale through automated sourcing, storage, and global delivery.

Trusted by many of the most recognised names in technology and SaaS, Reachdesk integrates seamlessly with marketing, sales, and HRIS tech stacks and is powered by a world-class team with hubs in New York, London, and Lisbon.

We’re growing and looking for a Talent Associate to join us.

About the Role

Reachdesk is hiring a Talent Associate to support hiring quality, consistency, and speed across the business. This is an entry-level role designed for someone who is curious, proactive, and motivated to build a career in people-focused roles across the business.

This is not a traditional entry-level hiring role. At Reachdesk, we take a thoughtful, high-bar, and increasingly innovative approach to recruitment. We care deeply about interview quality, selection accuracy, candidate experience, and building hiring processes that actually identify high-performing candidates with the drive to succeed. That means structured assessments, clear evaluation standards, continuous process improvement, and a willingness to use smarter, more modern approaches to get better outcomes.

You’ll work closely with our People team and get hands-on experience of exceptional hiring in practice. You’ll learn how to identify strong candidates, support structured interviews, maintain high-quality process standards, and keep hiring workflows running smoothly from application through to decision. You’ll also contribute to a team that is always pushing to improve and finding smarter, more innovative ways to hire.

This role is ideal for someone who is organised, curious, highly detail-oriented, and excited by the idea of helping build a more modern and effective talent function.

What You’ll Do

Support screening and selection

• Review applications and help identify candidates who may be a strong fit.
• Support structured screening processes and learn how to assess candidates against clear criteria.
• Help ensure hiring managers spend time with candidates who are well matched to the role.
• Maintain clear and accurate notes so assessment decisions are well documented.

Help build and maintain high-quality hiring processes

• Support the creation and upkeep of practical hiring tools such as interview guides, screening criteria, and scorecards.
• Help keep hiring processes clear, organised, and consistent across roles.
• Spot gaps, inconsistencies, and opportunities for improvement, and raise them proactively.
• Contribute to a hiring environment that values rigour, clarity, and continual improvement.

Keep the hiring workflow moving

• Coordinate interviews and candidate communications with strong attention to detail.
• Keep ATS records accurate and up to date.
• Make sure notes, scorecards, feedback, and next steps are captured properly and on time.
• Support strong handoffs between recruiters, hiring managers, and candidates.

Contribute to a strong candidate experience

• Help deliver a smooth, professional, and responsive process for candidates.
• Communicate clearly and confidently with applicants and internal stakeholders.
• Support scheduling, follow-up, and interview logistics so the process runs efficiently.

Support hiring visibility

• Assist with job posting and promotion activity.
• Collaborate with Marketing on hiring-related posts and employer brand support where needed.
• Help improve candidate reach and interest through clear and well-presented role materials.

About You

We’re open to candidates from a variety of backgrounds. We’re looking for individuals who have high standards for their work, sound judgement, the ability to learn quickly in a fast-moving environment, and a strong motivation to continuously improve.

Must-have capabilities

• Strong attention to detail and pride in getting the small things right.
• Clear written and verbal communication.
• High organisation and the ability to manage multiple moving parts.
• Good judgement and the ability to follow a process carefully.
• A proactive attitude and willingness to take ownership of tasks.
• Curiosity and a genuine interest in people, hiring, and talent.
• Comfort working with systems, tools, and structured workflows.
• Reliability, follow-through, and a high standard of execution.
• Low ego, openness to feedback, and a strong willingness to learn.

Preferred qualifications

• A bachelor’s degree in Psychology, Business, Human Resources, Law, Sociology, or another relevant discipline.
• A strong interest in talent, hiring, people operations, or business operations.
• Previous experience in an administrative, coordination, customer-facing, or operational role is helpful, but not required.

About the Benefits

• Competitive salary with generous stock options.
• Flexible PTO, increasing with tenure, plus extra flexibility for life’s unexpected moments.
• Remote working.
• NEST Pension, 3% employer contribution.
• Dental, audio, visual, and life insurance.

We are an equal opportunity employer and value diversity at Reachdesk. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, disability status, or any other protected characteristic.

We process personal information submitted as part of your application in accordance with the Reachdesk Candidate Privacy Notice. Please review it here.

This is a remote role.

About Us

Reachdesk is the first truly end-to-end SaaS global gifting and swag platform, helping B2B companies create meaningful connections with prospects, customers, and employees while driving measurable ROI.

We believe gifting is more than just a transaction. It is about building genuine human connections that fuel business growth. Whether engaging prospects, celebrating customers, or recognising employees, our platform makes it easy to deliver personalised gifts, branded swag, and memorable events and brand experiences at scale through automated sourcing, storage, and global delivery.

Trusted by many of the most recognised names in technology and SaaS, Reachdesk integrates seamlessly with marketing, sales, and HRIS tech stacks and is powered by a world-class team with hubs in New York, London, and Lisbon.

We’re growing and looking for a Talent Associate to join us.

About the Role

Reachdesk is hiring a Talent Associate to support hiring quality, consistency, and speed across the business. This is an entry-level role designed for someone who is curious, proactive, and motivated to build a career in people-focused roles across the business.

This is not a traditional entry-level hiring role. At Reachdesk, we take a thoughtful, high-bar, and increasingly innovative approach to recruitment. We care deeply about interview quality, selection accuracy, candidate experience, and building hiring processes that actually identify high-performing candidates with the drive to succeed. That means structured assessments, clear evaluation standards, continuous process improvement, and a willingness to use smarter, more modern approaches to get better outcomes.

You’ll work closely with our People team and get hands-on experience of exceptional hiring in practice. You’ll learn how to identify strong candidates, support structured interviews, maintain high-quality process standards, and keep hiring workflows running smoothly from application through to decision. You’ll also contribute to a team that is always pushing to improve and finding smarter, more innovative ways to hire.

This role is ideal for someone who is organised, curious, highly detail-oriented, and excited by the idea of helping build a more modern and effective talent function.

What You’ll Do

Support screening and selection

• Review applications and help identify candidates who may be a strong fit.
• Support structured screening processes and learn how to assess candidates against clear criteria.
• Help ensure hiring managers spend time with candidates who are well matched to the role.
• Maintain clear and accurate notes so assessment decisions are well documented.

Help build and maintain high-quality hiring processes

• Support the creation and upkeep of practical hiring tools such as interview guides, screening criteria, and scorecards.
• Help keep hiring processes clear, organised, and consistent across roles.
• Spot gaps, inconsistencies, and opportunities for improvement, and raise them proactively.
• Contribute to a hiring environment that values rigour, clarity, and continual improvement.

Keep the hiring workflow moving

• Coordinate interviews and candidate communications with strong attention to detail.
• Keep ATS records accurate and up to date.
• Make sure notes, scorecards, feedback, and next steps are captured properly and on time.
• Support strong handoffs between recruiters, hiring managers, and candidates.

Contribute to a strong candidate experience

• Help deliver a smooth, professional, and responsive process for candidates.
• Communicate clearly and confidently with applicants and internal stakeholders.
• Support scheduling, follow-up, and interview logistics so the process runs efficiently.

Support hiring visibility

• Assist with job posting and promotion activity.
• Collaborate with Marketing on hiring-related posts and employer brand support where needed.
• Help improve candidate reach and interest through clear and well-presented role materials.

About You

We’re open to candidates from a variety of backgrounds. We’re looking for individuals who have high standards for their work, sound judgement, the ability to learn quickly in a fast-moving environment, and a strong motivation to continuously improve.

Must-have capabilities

• Strong attention to detail and pride in getting the small things right.
• Clear written and verbal communication.
• High organisation and the ability to manage multiple moving parts.
• Good judgement and the ability to follow a process carefully.
• A proactive attitude and willingness to take ownership of tasks.
• Curiosity and a genuine interest in people, hiring, and talent.
• Comfort working with systems, tools, and structured workflows.
• Reliability, follow-through, and a high standard of execution.
• Low ego, openness to feedback, and a strong willingness to learn.

Preferred qualifications

• A bachelor’s degree in Psychology, Business, Human Resources, Law, Sociology, or another relevant discipline.
• A strong interest in talent, hiring, people operations, or business operations.
• Previous experience in an administrative, coordination, customer-facing, or operational role is helpful, but not required.

About the Benefits

• Competitive salary with generous stock options.
• Flexible PTO, increasing with tenure, plus extra flexibility for life’s unexpected moments.
• Remote working.
• NEST Pension, 3% employer contribution.
• Dental, audio, visual, and life insurance.

We are an equal opportunity employer and value diversity at Reachdesk. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, disability status, or any other protected characteristic.

We process personal information submitted as part of your application in accordance with the Reachdesk Candidate Privacy Notice. Please review it here.

Remote - Must be in the U.S. Eastern Time Zone

About Us

Reachdesk is the first truly end-to-end global gifting and swag platform, helping B2B companies create meaningful connections with prospects, customers, and employees: while driving measurable ROI.

We believe gifting is more than just a transaction: it’s about building genuine human connections that fuel business growth. Whether you’re engaging prospects, celebrating customers, or recognizing employees, our platform makes it easy to deliver personalized gifts, branded swag, and unforgettable event & brand experiences at scale through automated sourcing, storage, and global delivery.

Trusted by many of the most recognized names in technology and SaaS, Reachdesk integrates effortlessly with your marketing, sales, and HRIS tech stack and is powered by a world-class team with hubs in New York, London, and Lisbon.

We’re growing and we’re currently looking for an Account Executive to join us.

About the Role

Reachdesk is seeking a quota-carrying Account Executive to drive expansion revenue across existing Reachdesk customers, with a focus on branded merchandise and promotional products. 

Your objective is to grow branded merchandise revenue across existing Reachdesk customers and become their primary partner for the merchandise they use for their gifting strategies, sponsored events, internal reward programs, and more. You will run a full-cycle expansion sales motion within an existing customer book—identifying whitespace, building pipeline, leading discovery, shaping solutions, negotiating terms, and closing revenue.

This is a highly commercial role with short, execution-focused sales cycles, typically 1-3 weeks. Success requires creating demand within current accounts, navigating timelines, inventory, production, and budget, and shaping solutions that convert opportunities into repeatable revenue streams.

Key responsibilities:

• Own a quarterly target and consistently meet or exceed quota within a defined portfolio of existing clients
• Drive the full commercial cycle—from opportunity creation through discovery, proposal, negotiation, close, and expansion
• Identify and create new revenue opportunities by mapping stakeholders, uncovering budgets, and expanding into new teams and use cases
• Confidently navigate a catalog of thousands of promotional products to recommend the right items for each opportunity
• Build and deepen multi-threaded relationships by developing champions and engaging decision-makers across the organization
• Lead discovery to uncover customer goals, timelines, priorities, budget, and buying process
• Develop and present proposals, pricing, and commercial recommendations tied to customer goals and operational feasibility
• Effectively negotiate your orders to win deals against major players in the industry
• Create demand by introducing new branded merchandise and gifting use cases and packaging repeatable programs 
• Partner closely with Vendor Management to shape feasible solutions and ensure a smooth and high-quality post-close execution
• Collaborate cross-functionally with Customer Success, Account Management, and Supply Chain to align on account strategy and growth plans
• Maintain accurate forecasting, pipeline tracking, and performance reporting
• Act as a voice of the customer—surfacing feedback to improve results, messaging, product, and account plays
• Represent Reachdesk at customer meetings, events, webinars, and partner gatherings to deepen relationships and uncover new opportunities

About You

• 3+ years of quota-carrying B2B sales experience in branded merchandise, promotional products, event/experiential solutions, print/production, packaging, or similar physical or customized offerings
• Proven track record of exceeding quota and expanding revenue
• Experience selling solutions that involve timelines, logistics, or delivery considerations, with the ability to navigate tradeoffs with customers
• Strong commercial instincts—able to uncover opportunity, create urgency, negotiate effectively, and structure commercially sound deals
• Clear visual attention to detail with an appreciation for how marketers perceive their brand image
• Proven ability to run full-cycle deals in fast-paced, short-cycle sales environments
• Exceptional communication and presentation skills, with the ability to influence stakeholders at all levels, including senior decision-makers
• Highly self-motivated and organized—thrives in a high-activity environment with continuously improving offerings
• Proficient with CRM and sales productivity tools (Netsuite experience preferred)
• Strong team player with a positive, collaborative attitude and clear cross-functional communication

About the Benefits

• Competitive salary, stock options, and 401(k) matching program
• Dental, hearing, vision, and life insurance
• Flexible PTO
• A super collaborative culture with innovative, fun, and dedicated people

*Reachdesk believes a diverse team helps us achieve our mission faster, and we actively welcome applicants from all backgrounds. Compensation is based on standardized salary ranges by role, level, and location—benchmarked against similar-size companies. Final offers reflect a mix of factors including experience, skills, and role fit, and may vary from the listed range.

Privacy Policy: We process personal information submitted as part of your application in accordance with the Reachdesk Candidate Privacy Notice. Please review it here: www.reachdesk.com/candidate-privacy-policy

Remote - Must be in the U.S. Eastern Time Zone

About Us

Reachdesk is the first truly end-to-end global gifting and swag platform, helping B2B companies create meaningful connections with prospects, customers, and employees: while driving measurable ROI.

We believe gifting is more than just a transaction: it’s about building genuine human connections that fuel business growth. Whether you’re engaging prospects, celebrating customers, or recognizing employees, our platform makes it easy to deliver personalized gifts, branded swag, and unforgettable event & brand experiences at scale through automated sourcing, storage, and global delivery.

Trusted by many of the most recognized names in technology and SaaS, Reachdesk integrates effortlessly with your marketing, sales, and HRIS tech stack and is powered by a world-class team with hubs in New York, London, and Lisbon.

We’re growing and we’re currently looking for an Account Executive to join us.

About the Role

Reachdesk is seeking a quota-carrying Account Executive to drive expansion revenue across existing Reachdesk customers, with a focus on branded merchandise and promotional products. 

Your objective is to grow branded merchandise revenue across existing Reachdesk customers and become their primary partner for the merchandise they use for their gifting strategies, sponsored events, internal reward programs, and more. You will run a full-cycle expansion sales motion within an existing customer book—identifying whitespace, building pipeline, leading discovery, shaping solutions, negotiating terms, and closing revenue.

This is a highly commercial role with short, execution-focused sales cycles, typically 1-3 weeks. Success requires creating demand within current accounts, navigating timelines, inventory, production, and budget, and shaping solutions that convert opportunities into repeatable revenue streams.

Key responsibilities:

• Own a quarterly target and consistently meet or exceed quota within a defined portfolio of existing clients
• Drive the full commercial cycle—from opportunity creation through discovery, proposal, negotiation, close, and expansion
• Identify and create new revenue opportunities by mapping stakeholders, uncovering budgets, and expanding into new teams and use cases
• Confidently navigate a catalog of thousands of promotional products to recommend the right items for each opportunity
• Build and deepen multi-threaded relationships by developing champions and engaging decision-makers across the organization
• Lead discovery to uncover customer goals, timelines, priorities, budget, and buying process
• Develop and present proposals, pricing, and commercial recommendations tied to customer goals and operational feasibility
• Effectively negotiate your orders to win deals against major players in the industry
• Create demand by introducing new branded merchandise and gifting use cases and packaging repeatable programs 
• Partner closely with Vendor Management to shape feasible solutions and ensure a smooth and high-quality post-close execution
• Collaborate cross-functionally with Customer Success, Account Management, and Supply Chain to align on account strategy and growth plans
• Maintain accurate forecasting, pipeline tracking, and performance reporting
• Act as a voice of the customer—surfacing feedback to improve results, messaging, product, and account plays
• Represent Reachdesk at customer meetings, events, webinars, and partner gatherings to deepen relationships and uncover new opportunities

About You

• 3+ years of quota-carrying B2B sales experience in branded merchandise, promotional products, event/experiential solutions, print/production, packaging, or similar physical or customized offerings
• Proven track record of exceeding quota and expanding revenue
• Experience selling solutions that involve timelines, logistics, or delivery considerations, with the ability to navigate tradeoffs with customers
• Strong commercial instincts—able to uncover opportunity, create urgency, negotiate effectively, and structure commercially sound deals
• Clear visual attention to detail with an appreciation for how marketers perceive their brand image
• Proven ability to run full-cycle deals in fast-paced, short-cycle sales environments
• Exceptional communication and presentation skills, with the ability to influence stakeholders at all levels, including senior decision-makers
• Highly self-motivated and organized—thrives in a high-activity environment with continuously improving offerings
• Proficient with CRM and sales productivity tools (Netsuite experience preferred)
• Strong team player with a positive, collaborative attitude and clear cross-functional communication

About the Benefits

• Competitive salary, stock options, and 401(k) matching program
• Dental, hearing, vision, and life insurance
• Flexible PTO
• A super collaborative culture with innovative, fun, and dedicated people

*Reachdesk believes a diverse team helps us achieve our mission faster, and we actively welcome applicants from all backgrounds. Compensation is based on standardized salary ranges by role, level, and location—benchmarked against similar-size companies. Final offers reflect a mix of factors including experience, skills, and role fit, and may vary from the listed range.

Privacy Policy: We process personal information submitted as part of your application in accordance with the Reachdesk Candidate Privacy Notice. Please review it here: www.reachdesk.com/candidate-privacy-policy

Remote - Must be in the U.S. Eastern Time Zone

About Us

Reachdesk is the first truly end-to-end global gifting and swag platform, helping B2B companies create meaningful connections with prospects, customers, and employees: while driving measurable ROI.

We believe gifting is more than just a transaction: it’s about building genuine human connections that fuel business growth. Whether you’re engaging prospects, celebrating customers, or recognizing employees, our platform makes it easy to deliver personalized gifts, branded swag, and unforgettable event & brand experiences at scale through automated sourcing, storage, and global delivery.

Trusted by many of the most recognized names in technology and SaaS, Reachdesk integrates effortlessly with your marketing, sales, and HRIS tech stack and is powered by a world-class team with hubs in New York, London, and Lisbon.

We’re growing and we’re currently looking for an Account Executive to join us.

About the Role

Reachdesk is seeking a quota-carrying Account Executive to drive expansion revenue across existing Reachdesk customers, with a focus on branded merchandise and promotional products. 

Your objective is to grow branded merchandise revenue across existing Reachdesk customers and become their primary partner for the merchandise they use for their gifting strategies, sponsored events, internal reward programs, and more. You will run a full-cycle expansion sales motion within an existing customer book—identifying whitespace, building pipeline, leading discovery, shaping solutions, negotiating terms, and closing revenue.

This is a highly commercial role with short, execution-focused sales cycles, typically 1-3 weeks. Success requires creating demand within current accounts, navigating timelines, inventory, production, and budget, and shaping solutions that convert opportunities into repeatable revenue streams.

Key responsibilities:

• Own a quarterly target and consistently meet or exceed quota within a defined portfolio of existing clients
• Drive the full commercial cycle—from opportunity creation through discovery, proposal, negotiation, close, and expansion
• Identify and create new revenue opportunities by mapping stakeholders, uncovering budgets, and expanding into new teams and use cases
• Confidently navigate a catalog of thousands of promotional products to recommend the right items for each opportunity
• Build and deepen multi-threaded relationships by developing champions and engaging decision-makers across the organization
• Lead discovery to uncover customer goals, timelines, priorities, budget, and buying process
• Develop and present proposals, pricing, and commercial recommendations tied to customer goals and operational feasibility
• Effectively negotiate your orders to win deals against major players in the industry
• Create demand by introducing new branded merchandise and gifting use cases and packaging repeatable programs 
• Partner closely with Vendor Management to shape feasible solutions and ensure a smooth and high-quality post-close execution
• Collaborate cross-functionally with Customer Success, Account Management, and Supply Chain to align on account strategy and growth plans
• Maintain accurate forecasting, pipeline tracking, and performance reporting
• Act as a voice of the customer—surfacing feedback to improve results, messaging, product, and account plays
• Represent Reachdesk at customer meetings, events, webinars, and partner gatherings to deepen relationships and uncover new opportunities

About You

• 3+ years of quota-carrying B2B sales experience in branded merchandise, promotional products, event/experiential solutions, print/production, packaging, or similar physical or customized offerings
• Proven track record of exceeding quota and expanding revenue
• Experience selling solutions that involve timelines, logistics, or delivery considerations, with the ability to navigate tradeoffs with customers
• Strong commercial instincts—able to uncover opportunity, create urgency, negotiate effectively, and structure commercially sound deals
• Clear visual attention to detail with an appreciation for how marketers perceive their brand image
• Proven ability to run full-cycle deals in fast-paced, short-cycle sales environments
• Exceptional communication and presentation skills, with the ability to influence stakeholders at all levels, including senior decision-makers
• Highly self-motivated and organized—thrives in a high-activity environment with continuously improving offerings
• Proficient with CRM and sales productivity tools (Netsuite experience preferred)
• Strong team player with a positive, collaborative attitude and clear cross-functional communication

About the Benefits

• Competitive salary, stock options, and 401(k) matching program
• Dental, hearing, vision, and life insurance
• Flexible PTO
• A super collaborative culture with innovative, fun, and dedicated people

*Reachdesk believes a diverse team helps us achieve our mission faster, and we actively welcome applicants from all backgrounds. Compensation is based on standardized salary ranges by role, level, and location—benchmarked against similar-size companies. Final offers reflect a mix of factors including experience, skills, and role fit, and may vary from the listed range.

Privacy Policy: We process personal information submitted as part of your application in accordance with the Reachdesk Candidate Privacy Notice. Please review it here: www.reachdesk.com/candidate-privacy-policy

This is a 6-month contractor role, with the potential to extend on a month-to-month basis. This role is fully remote, however your available working hours must overlap with London 9am - 6pm or New York 9am - 6pm.

About Us

Reachdesk is the first truly end-to-end SaaS global gifting and swag platform, helping B2B companies create meaningful connections with prospects, customers, and employees while driving measurable ROI.

We believe gifting is more than just a transaction. It is about building genuine human connections that fuel business growth. Whether engaging prospects, celebrating customers, or recognising employees, our platform makes it easy to deliver personalised gifts, branded swag, and memorable events and brand experiences at scale through automated sourcing, storage, and global delivery.

Trusted by many of the most recognised names in technology and SaaS, Reachdesk integrates seamlessly with marketing, sales, and HR tech stacks and is powered by a global team with hubs in New York, London, and Lisbon.

About the Role

We are looking for an experienced contractor to support Reachdesk on a range of customs compliance projects across our global operations.

This is a hands-on, high-impact contract role for someone who can quickly assess risk, improve processes, work across multiple stakeholders, and help us strengthen the way we manage customs and cross-border trade compliance in practice. You will partner closely with teams across Operations, Logistics, Marketplace, Product, Legal, and Finance, as well as external brokers, carriers, and warehouse partners.

This role is best suited to someone who is practical, detail-oriented, commercially aware, and comfortable working independently in a fast-moving international environment.

What You’ll Do

Customs Compliance Projects

• Support Reachdesk’s customs compliance work across import/export activity, customs documentation, product classification, valuation, country of origin, duties, and related operational controls.

• Review existing customs processes and help design, improve, and document scalable compliance procedures.

• Partner with internal teams and external logistics providers, customs brokers, carriers, and 3PLs to support compliant shipment flows and customs clearance.

• Help investigate and resolve customs issues such as holds, clearance delays, documentation gaps, or shipment exceptions.

• Assist with compliance for restricted items, sanctions-related considerations, and broader cross-border trade requirements where relevant.

• Identify compliance risks within current and proposed operating models, and recommend practical mitigations.

Cross-Functional Support

• Work closely with Operations, Logistics, Marketplace, Product, Legal, and Finance to embed customs compliance into day-to-day processes and project decisions.

• Support project work connected to new shipping lanes, markets, warehouse flows, sourcing models, or operational changes.

• Help create and maintain internal documentation, including SOPs, guidance notes, controls, process maps, and audit-ready records.

• Provide clear, practical guidance to internal stakeholders on customs-related requirements and best practices.

Data, Controls, and Documentation

• Support the maintenance and improvement of key customs-related data, including product classifications, origin information, shipment documentation standards, and related compliance records.

• Help assess whether tools, automation, or systems changes could improve customs compliance workflows and reporting.

• Assist with audit preparation, evidence gathering, remediation tracking, and general compliance project management where needed.

About You

• Significant experience in customs compliance, global trade compliance, import/export compliance, or a closely related cross-border trade role.

• Strong working knowledge of customs requirements, import/export controls, HS classification, valuation, duties, origin, and international shipment documentation.

• Experience working with customs brokers, freight forwarders, carriers, 3PLs, or other logistics partners.

• Comfortable operating in a project-based role where priorities may evolve and where you are expected to work independently.

• Able to spot risks, solve problems pragmatically, and balance compliance requirements with commercial and operational realities.

• Strong documentation and process-design skills, with the ability to turn ambiguity into clear and workable procedures.

• Confident working cross-functionally with legal, finance, operations, product, and external partners.

• Experience in e-commerce, logistics, supply chain, fulfilment, or other high-volume cross-border environments is strongly preferred.

• Familiarity with VAT or indirect tax concepts is helpful, but this role is primarily focused on customs compliance projects.

Working Arrangement

• 6-month contractor engagement, with the potential to extend on a month-to-month basis.

• Fully remote.

• Open globally, provided you can reliably overlap with London or New York working hours.

Perks & Benefits

• Competitive salary
• A super-friendly, collaborative working culture populated by fun and dedicated people

We are an equal opportunity employer and value diversity at Reachdesk. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, disability status, or any other protected characteristic.

We process personal information submitted as part of your application in accordance with the Reachdesk Candidate Privacy Notice. Please review it here.

This is a remote role.

About Us

Reachdesk is the first truly end-to-end SaaS global gifting and swag platform, helping B2B companies create meaningful connections with prospects, customers, and employees while driving measurable ROI.

We believe gifting is more than just a transaction. It is about building genuine human connections that fuel business growth. Whether engaging prospects, celebrating customers, or recognising employees, our platform makes it easy to deliver personalised gifts, branded swag, and memorable events and brand experiences at scale through automated sourcing, storage, and global delivery.

Trusted by many of the most recognised names in technology and SaaS, Reachdesk integrates seamlessly with marketing, sales, and HRIS tech stacks and is powered by a world-class team with hubs in New York, London, and Lisbon.

We’re growing and looking for a Talent Associate to join us.

About the Role

Reachdesk is hiring a Talent Associate to support hiring quality, consistency, and speed across the business. This is an entry-level role designed for someone who is curious, proactive, and motivated to build a career in people-focused roles across the business.

This is not a traditional entry-level hiring role. At Reachdesk, we take a thoughtful, high-bar, and increasingly innovative approach to recruitment. We care deeply about interview quality, selection accuracy, candidate experience, and building hiring processes that actually identify high-performing candidates with the drive to succeed. That means structured assessments, clear evaluation standards, continuous process improvement, and a willingness to use smarter, more modern approaches to get better outcomes.

You’ll work closely with our People team and get hands-on experience of exceptional hiring in practice. You’ll learn how to identify strong candidates, support structured interviews, maintain high-quality process standards, and keep hiring workflows running smoothly from application through to decision. You’ll also contribute to a team that is always pushing to improve and finding smarter, more innovative ways to hire.

This role is ideal for someone who is organised, curious, highly detail-oriented, and excited by the idea of helping build a more modern and effective talent function.

What You’ll Do

Support screening and selection

• Review applications and help identify candidates who may be a strong fit.
• Support structured screening processes and learn how to assess candidates against clear criteria.
• Help ensure hiring managers spend time with candidates who are well matched to the role.
• Maintain clear and accurate notes so assessment decisions are well documented.

Help build and maintain high-quality hiring processes

• Support the creation and upkeep of practical hiring tools such as interview guides, screening criteria, and scorecards.
• Help keep hiring processes clear, organised, and consistent across roles.
• Spot gaps, inconsistencies, and opportunities for improvement, and raise them proactively.
• Contribute to a hiring environment that values rigour, clarity, and continual improvement.

Keep the hiring workflow moving

• Coordinate interviews and candidate communications with strong attention to detail.
• Keep ATS records accurate and up to date.
• Make sure notes, scorecards, feedback, and next steps are captured properly and on time.
• Support strong handoffs between recruiters, hiring managers, and candidates.

Contribute to a strong candidate experience

• Help deliver a smooth, professional, and responsive process for candidates.
• Communicate clearly and confidently with applicants and internal stakeholders.
• Support scheduling, follow-up, and interview logistics so the process runs efficiently.

Support hiring visibility

• Assist with job posting and promotion activity.
• Collaborate with Marketing on hiring-related posts and employer brand support where needed.
• Help improve candidate reach and interest through clear and well-presented role materials.

About You

We’re open to candidates from a variety of backgrounds. We’re looking for individuals who have high standards for their work, sound judgement, the ability to learn quickly in a fast-moving environment, and a strong motivation to continuously improve.

Must-have capabilities

• Strong attention to detail and pride in getting the small things right.
• Clear written and verbal communication.
• High organisation and the ability to manage multiple moving parts.
• Good judgement and the ability to follow a process carefully.
• A proactive attitude and willingness to take ownership of tasks.
• Curiosity and a genuine interest in people, hiring, and talent.
• Comfort working with systems, tools, and structured workflows.
• Reliability, follow-through, and a high standard of execution.
• Low ego, openness to feedback, and a strong willingness to learn.

Preferred qualifications

• A bachelor’s degree in Psychology, Business, Human Resources, Law, Sociology, or another relevant discipline.
• A strong interest in talent, hiring, people operations, or business operations.
• Previous experience in an administrative, coordination, customer-facing, or operational role is helpful, but not required.

About the Benefits

• Competitive salary with generous stock options.
• Flexible PTO, increasing with tenure, plus extra flexibility for life’s unexpected moments.
• Remote working.
• NEST Pension, 3% employer contribution.
• Dental, audio, visual, and life insurance.

We are an equal opportunity employer and value diversity at Reachdesk. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, disability status, or any other protected characteristic.

We process personal information submitted as part of your application in accordance with the Reachdesk Candidate Privacy Notice. Please review it here.

This is a remote role.

About Us

Reachdesk is the first truly end-to-end SaaS global gifting and swag platform, helping B2B companies create meaningful connections with prospects, customers, and employees while driving measurable ROI.

We believe gifting is more than just a transaction. It is about building genuine human connections that fuel business growth. Whether engaging prospects, celebrating customers, or recognising employees, our platform makes it easy to deliver personalised gifts, branded swag, and memorable events and brand experiences at scale through automated sourcing, storage, and global delivery.

Trusted by many of the most recognised names in technology and SaaS, Reachdesk integrates seamlessly with marketing, sales, and HRIS tech stacks and is powered by a world-class team with hubs in New York, London, and Lisbon.

We’re growing and looking for a Talent Associate to join us.

About the Role

Reachdesk is hiring a Talent Associate to support hiring quality, consistency, and speed across the business. This is an entry-level role designed for someone who is curious, proactive, and motivated to build a career in people-focused roles across the business.

This is not a traditional entry-level hiring role. At Reachdesk, we take a thoughtful, high-bar, and increasingly innovative approach to recruitment. We care deeply about interview quality, selection accuracy, candidate experience, and building hiring processes that actually identify high-performing candidates with the drive to succeed. That means structured assessments, clear evaluation standards, continuous process improvement, and a willingness to use smarter, more modern approaches to get better outcomes.

You’ll work closely with our People team and get hands-on experience of exceptional hiring in practice. You’ll learn how to identify strong candidates, support structured interviews, maintain high-quality process standards, and keep hiring workflows running smoothly from application through to decision. You’ll also contribute to a team that is always pushing to improve and finding smarter, more innovative ways to hire.

This role is ideal for someone who is organised, curious, highly detail-oriented, and excited by the idea of helping build a more modern and effective talent function.

What You’ll Do

Support screening and selection

• Review applications and help identify candidates who may be a strong fit.
• Support structured screening processes and learn how to assess candidates against clear criteria.
• Help ensure hiring managers spend time with candidates who are well matched to the role.
• Maintain clear and accurate notes so assessment decisions are well documented.

Help build and maintain high-quality hiring processes

• Support the creation and upkeep of practical hiring tools such as interview guides, screening criteria, and scorecards.
• Help keep hiring processes clear, organised, and consistent across roles.
• Spot gaps, inconsistencies, and opportunities for improvement, and raise them proactively.
• Contribute to a hiring environment that values rigour, clarity, and continual improvement.

Keep the hiring workflow moving

• Coordinate interviews and candidate communications with strong attention to detail.
• Keep ATS records accurate and up to date.
• Make sure notes, scorecards, feedback, and next steps are captured properly and on time.
• Support strong handoffs between recruiters, hiring managers, and candidates.

Contribute to a strong candidate experience

• Help deliver a smooth, professional, and responsive process for candidates.
• Communicate clearly and confidently with applicants and internal stakeholders.
• Support scheduling, follow-up, and interview logistics so the process runs efficiently.

Support hiring visibility

• Assist with job posting and promotion activity.
• Collaborate with Marketing on hiring-related posts and employer brand support where needed.
• Help improve candidate reach and interest through clear and well-presented role materials.

About You

We’re open to candidates from a variety of backgrounds. We’re looking for individuals who have high standards for their work, sound judgement, the ability to learn quickly in a fast-moving environment, and a strong motivation to continuously improve.

Must-have capabilities

• Strong attention to detail and pride in getting the small things right.
• Clear written and verbal communication.
• High organisation and the ability to manage multiple moving parts.
• Good judgement and the ability to follow a process carefully.
• A proactive attitude and willingness to take ownership of tasks.
• Curiosity and a genuine interest in people, hiring, and talent.
• Comfort working with systems, tools, and structured workflows.
• Reliability, follow-through, and a high standard of execution.
• Low ego, openness to feedback, and a strong willingness to learn.

Preferred qualifications

• A bachelor’s degree in Psychology, Business, Human Resources, Law, Sociology, or another relevant discipline.
• A strong interest in talent, hiring, people operations, or business operations.
• Previous experience in an administrative, coordination, customer-facing, or operational role is helpful, but not required.

About the Benefits

• Competitive salary with generous stock options.
• Flexible PTO, increasing with tenure, plus extra flexibility for life’s unexpected moments.
• Remote working.
• NEST Pension, 3% employer contribution.
• Dental, audio, visual, and life insurance.

We are an equal opportunity employer and value diversity at Reachdesk. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, disability status, or any other protected characteristic.

We process personal information submitted as part of your application in accordance with the Reachdesk Candidate Privacy Notice. Please review it here.

1203 – Senior Account Manager – OOH Planner/Buyer – MM&D

About WPP Media

WPP is the creative transformation company. We use the power of creativity to build better futures for our people, planet, clients and communities. For more information, visit wpp.com.

WPP Media is WPP’s global media collective. In a world where media is everywhere and in everything, we bring the best platform, people, and partners together to create limitless opportunities for growth. For more information, visit wppmedia.com

About WPP650: A Leading WPP Media Brand

Join an award-winning team at the heart of UK government, where your work will genuinely shape lives. As part of WPP 650 you’ll be part of a supportive, collaborative environment that values curiosity, kindness, and growth. Together, we use behaviour change principles to design smarter services, influence better decisions, and help millions of people across the country.

Named WPP 650, after the 650 UK parliamentary constituencies, the name is a reminder that our work must reflect the full breadth of the country, every community, every audience. No two days are the same. The challenges are complex, the problems worth solving, and the learning constant. You’ll tackle issues that matter, alongside talented colleagues who care deeply about what they do. It’s demanding – but always rewarding.

This is meaningful work with real-world impact – the kind you can point to with pride.

Role Summary and Impact

We are entering a new era for OOH, one defined by significant growth, disruption and tech innovation. We want to be the agency that is leading the industry through this change. To deliver outcomes that are human, inspiring and effective.

Our company values demonstrate how we build relationships and conduct business. They are agility, integrity, innovation, passion & focus. Our world is changing and we are looking for new talent to join us. People who are excited by the possibilities ahead for OOH, that share our appetite for change, that can live our values and will help us to transform our business and the wider industry.

• Develop excellent OOH solutions for clients/agencies as experience grows
• Develop a good understanding of client's sector
• Communicate well with other Kinetic markets and work with them on client cross-market requests
• Collate production requirements
• Oversee competitive analysis and post-campaign analysis
• Compile production reports
• Update internal databases
• Prepare site tour documents and logistics of site tours
• Manage Team Assistants and Account Executives – leading by example
• Identify, solve or appropriately raise client issues
• Demonstrate use of industry and Kinetic planning tools and following 4D planning process
• Collate information from vendors, updating market reports and availability
• Develop excellent knowledge of vendor activity, building relationships with Media Owners
• Deepen strong relationships and networks throughout WPP Media

Skills and Experience

At WPP Media, we believe in the power of our culture and our people. It’s what elevates us to deliver exceptional experiences for both our clients and each other. In this role it will be critical to embrace WPP & WPP Media’s shared core values:

• Be Extraordinary by Leading Collectively to Inspire transformational Creativity.
• Create an Open environment by Balancing People and Client Experiences by Cultivating Trust.
• Lead Optimistically by Championing Growth and Development to Mobilize the Enterprise.

• Someone who has a good understanding of media (essential) and OOH (ideally)
• Someone who develops positive, productive, respectful relationships with colleagues (internal) and clients (external)
• Someone who has strong organisational skills and attention to detail, follows processes well but can consider the wider picture too
• Someone who is excellent at multi-tasking
• Someone who has good numeracy, can manage budgets and is sensitive to wider commercial implications
• Someone who confidently uses internal technical tools, picks up new technology and systems well and adapts to change especially relating to digital and technical skills
• Excellent understanding of social media and internet
• Someone who is keen to grow and learn, to benefit from training in a breadth of areas led by Kinetic, GroupM, WPP and external providers
• Someone who is confident, engaging, positive and alive to possibilities; is articulate with good written and listening skills
• Interested in getting involved in the wider Kinetic initiatives - helping with training, forums, agency initiatives and events.

Life at WPP Media & Benefits

Our passion for shaping the next era of media includes investing in our employees to help them do their best work, and we’re just as committed to employee growth as we are to responsible media investment. WPP Media employees can tap into the global WPP Media & WPP networks to pursue their passions, grow their networks, and learn at the cutting edge of marketing and advertising. We have a variety of employee resource groups and host frequent in-office events showcasing team wins, sharing thought leadership, and celebrating holidays and milestone events. Our benefits include competitive medical, group retirement plans, vision, and dental insurance, significant paid time off, preferential partner discounts, and employee mental health awareness days.  

WPP Media is an equal opportunity employer and considers applicants for all positions without discrimination or regard to particular characteristics. We are committed to fostering a culture of respect in which everyone feels they belong and has the same opportunities to progress in their careers.

We believe the best work happens when we're together, fostering creativity, collaboration, and connection. That's why we’ve adopted a hybrid approach, with teams in the office around four days a week. If you require accommodations or flexibility, please discuss this with the hiring team during the interview process.

Please note this is a UK based role and requires individuals to have the right to work in this location

Please read our Privacy Notice (https://www.wppmedia.com/pages/privacy-policy) for more information on how we process the information you provide.

#LI-Promoted

2072 - Senior Account Manager - OOH 

About WPP Media

WPP is the creative transformation company. We use the power of creativity to build better futures for our people, planet, clients and communities. For more information, visit wpp.com.

WPP Media is WPP’s global media collective. In a world where media is everywhere and in everything, we bring the best platform, people, and partners together to create limitless opportunities for growth. For more information, visit wppmedia.com

About WPP Media: A Leading WPP Media Brand

WPP Media OOH are the UK’s #1 specialist out of home (OOH) agency. We work with more of the UK’s leading brands & agencies than anyone else to influence valuable audiences on the move. We are a diverse group of passionate experts, united in our devotion to one medium.

We are entering a new era for OOH, one defined by significant growth, disruption and tech innovation. We want to be the agency that is leading the industry through this change. To deliver outcomes that are human, inspiring and effective.

Our company values demonstrate how we build relationships and conduct business. They are agility, integrity, innovation, passion & focus. Our world is changing and we are looking for new talent to join us. People who are excited by the possibilities ahead for OOH, that share our appetite for change, that can live our values and will help us to transform our business and the wider industry.  

Role Summary and Impact

We are entering a new era for OOH, one defined by significant growth, disruption and tech innovation. We want to be the agency that is leading the industry through this change. To deliver outcomes that are human, inspiring and effective.

Our company values demonstrate how we build relationships and conduct business. They are agility, integrity, innovation, passion & focus. Our world is changing and we are looking for new talent to join us. People who are excited by the possibilities ahead for OOH, that share our appetite for change, that can live our values and will help us to transform our business and the wider industry.

• Develop excellent OOH solutions for clients/agencies as experience grows
• Develop a good understanding of client's sector
• Communicate well with other Kinetic markets and work with them on client cross-market requests
• Collate production requirements
• Oversee competitive analysis and post-campaign analysis
• Compile production reports
• Update internal databases
• Prepare site tour documents and logistics of site tours
• Manage Team Assistants and Account Executives – leading by example
• Identify, solve or appropriately raise client issues
• Demonstrate use of industry and Kinetic planning tools and following 4D planning process
• Collate information from vendors, updating market reports and availability
• Develop excellent knowledge of vendor activity, building relationships with Media Owners
• Deepen strong relationships and networks throughout WPP Media

Skills and Experience

At WPP Media, we believe in the power of our culture and our people. It’s what elevates us to deliver exceptional experiences for both our clients and each other. In this role it will be critical to embrace WPP & WPP Media’s shared core values:

• Be Extraordinary by Leading Collectively to Inspire transformational Creativity.
• Create an Open environment by Balancing People and Client Experiences by Cultivating Trust.
• Lead Optimistically by Championing Growth and Development to Mobilize the Enterprise.

• Someone who has a good understanding of media (essential) and OOH (ideally)
• Someone who develops positive, productive, respectful relationships with colleagues (internal) and clients (external)
• Someone who has strong organisational skills and attention to detail, follows processes well but can consider the wider picture too
• Someone who is excellent at multi-tasking
• Someone who has good numeracy, can manage budgets and is sensitive to wider commercial implications
• Someone who confidently uses internal technical tools, picks up new technology and systems well and adapts to change especially relating to digital and technical skills
• Excellent understanding of social media and internet
• Someone who is keen to grow and learn, to benefit from training in a breadth of areas led by Kinetic, GroupM, WPP and external providers
• Someone who is confident, engaging, positive and alive to possibilities; is articulate with good written and listening skills
• Interested in getting involved in the wider Kinetic initiatives - helping with training, forums, agency initiatives and events.

Life at WPP Media & Benefits

Our passion for shaping the next era of media includes investing in our employees to help them do their best work, and we’re just as committed to employee growth as we are to responsible media investment. WPP Media employees can tap into the global WPP Media & WPP networks to pursue their passions, grow their networks, and learn at the cutting edge of marketing and advertising. We have a variety of employee resource groups and host frequent in-office events showcasing team wins, sharing thought leadership, and celebrating holidays and milestone events. Our benefits include competitive medical, group retirement plans, vision, and dental insurance, significant paid time off, preferential partner discounts, and employee mental health awareness days.  

WPP Media is an equal opportunity employer and considers applicants for all positions without discrimination or regard to particular characteristics. We are committed to fostering a culture of respect in which everyone feels they belong and has the same opportunities to progress in their careers.

We believe the best work happens when we're together, fostering creativity, collaboration, and connection. That's why we’ve adopted a hybrid approach, with teams in the office around four days a week. If you require accommodations or flexibility, please discuss this with the hiring team during the interview process.

Please note this is a UK based role and requires individuals to have the right to work in this location

Please read our Privacy Notice (https://www.wppmedia.com/pages/privacy-policy) for more information on how we process the information you provide.

#LI-Promoted

About WPP Media

WPP is the creative transformation company. We use the power of creativity to build better futures for our people, planet, clients and communities. For more information, visit wpp.com.

WPP Media is WPP’s global media collective. In a world where media is everywhere and in everything, we bring the best platform, people, and partners together to create limitless opportunities for growth. For more information, visit wppmedia.com

About WPP Media: A Leading WPP Media Brand

WPP Media OOH are the UK’s #1 specialist out of home (OOH) agency. We work with more of the UK’s leading brands & agencies than anyone else to influence valuable audiences on the move. We are a diverse group of passionate experts, united in our devotion to one medium.

We are entering a new era for OOH, one defined by significant growth, disruption and tech innovation. We want to be the agency that is leading the industry through this change. To deliver outcomes that are human, inspiring and effective.

Our company values demonstrate how we build relationships and conduct business. They are agility, integrity, innovation, passion & focus. Our world is changing and we are looking for new talent to join us. People who are excited by the possibilities ahead for OOH, that share our appetite for change, that can live our values and will help us to transform our business and the wider industry.  

Role Summary and Impact

Key responsibilities of this role:

• Develop basic OOH solutions for clients/agencies as experience grows
• Develop an understanding of client's sector
• Effectively communicate with other WPP Media OOH markets and work with them on client cross-market requests
• Collate production requirements
• Co-ordinate campaign photography and sharing with clients
• Undertake competitive analysis and post-campaign analysis
• Compile production reports
• Prepare site tour documents and logistics of site tours
• Identify and appropriately raises client issues
• Update internal databases
• Demonstrate use of industry and WPP Media OOH planning tools and following 4D planning process
• Collate information from vendors, updating market reports and availability
• Develop knowledge of vendor activity, building relationships with Media Owners
• Begin to develop strong relationships and networks throughout WPP Media OOH

Skills and Experience

At WPP Media, we believe in the power of our culture and our people. It’s what elevates us to deliver exceptional experiences for both our clients and each other. In this role it will be critical to embrace WPP & WPP Media’s shared core values:

• Be Extraordinary by Leading Collectively to Inspire transformational Creativity.
• Create an Open environment by Balancing People and Client Experiences by Cultivating Trust.
• Lead Optimistically by Championing Growth and Development to Mobilize the Enterprise.

We think you’d enjoy this role if you are:

• Someone who has a good understanding of media (essential) and OOH (ideally)
• Someone who develops positive, productive, respectful relationships with colleagues (internal) and clients (external)
• Someone who has strong organisational skills and attention to detail, follows processes well but can consider the wider picture too
• Someone who is excellent at multi-tasking
• Someone who has good numeracy, can manage budgets and is sensitive to wider commercial implications
• Someone who confidently uses internal technical tools, picks up new technology and systems well and adapts to change especially relating to digital and technical skills
• Excellent understanding of social media and internet
• Someone who is keen to grow and learn, to benefit from training in a breadth of areas led by WPP Media OOH, WPP and external providers
• Someone who is confident, engaging, positive and alive to possibilities; is articulate with good written and listening skills
• Interested in getting involved in the wider WPP Media OOH initiatives – helping with training, forums, agency initiatives (Green Team, Team Roots, Team Pride, Team Enable, Mental Health Allies) and events

We’d really like it if you had:

• Good understanding and use of MS Office /Windows – Outlook, Excel, Word and PowerPoint
• Demonstrable success in a media planning environment, including 2 years at Account Executive level

Life at WPP Media & Benefits

Our passion for shaping the next era of media includes investing in our employees to help them do their best work, and we’re just as committed to employee growth as we are to responsible media investment. WPP Media employees can tap into the global WPP Media & WPP networks to pursue their passions, grow their networks, and learn at the cutting edge of marketing and advertising. We have a variety of employee resource groups and host frequent in-office events showcasing team wins, sharing thought leadership, and celebrating holidays and milestone events. Our benefits include competitive medical, group retirement plans, vision, and dental insurance, significant paid time off, preferential partner discounts, and employee mental health awareness days.  

WPP Media is an equal opportunity employer and considers applicants for all positions without discrimination or regard to particular characteristics. We are committed to fostering a culture of respect in which everyone feels they belong and has the same opportunities to progress in their careers.

We believe the best work happens when we're together, fostering creativity, collaboration, and connection. That's why we’ve adopted a hybrid approach, with teams in the office around four days a week. If you require accommodations or flexibility, please discuss this with the hiring team during the interview process.

Please note this is a UK based role and requires individuals to have the right to work in this location

Please read our Privacy Notice (https://www.wppmedia.com/pages/privacy-policy) for more information on how we process the information you provide.

#LI-Promoted

2191 - Account Manager - OOH

About WPP Media

WPP is the creative transformation company. We use the power of creativity to build better futures for our people, planet, clients and communities. For more information, visit wpp.com.

WPP Media is WPP’s global media collective. In a world where media is everywhere and in everything, we bring the best platform, people, and partners together to create limitless opportunities for growth. For more information, visit wppmedia.com

About WPP Media: A Leading WPP Media Brand

WPP Media OOH are the UK’s #1 specialist out of home (OOH) agency. We work with more of the UK’s leading brands & agencies than anyone else to influence valuable audiences on the move. We are a diverse group of passionate experts, united in our devotion to one medium.

We are entering a new era for OOH, one defined by significant growth, disruption and tech innovation. We want to be the agency that is leading the industry through this change. To deliver outcomes that are human, inspiring and effective.

Our company values demonstrate how we build relationships and conduct business. They are agility, integrity, innovation, passion & focus. Our world is changing and we are looking for new talent to join us. People who are excited by the possibilities ahead for OOH, that share our appetite for change, that can live our values and will help us to transform our business and the wider industry.  

Role Summary and Impact

Key responsibilities of this role:

• Develop basic OOH solutions for clients/agencies as experience grows
• Develop an understanding of client's sector
• Effectively communicate with other WPP Media OOH markets and work with them on client cross-market requests
• Collate production requirements
• Co-ordinate campaign photography and sharing with clients
• Undertake competitive analysis and post-campaign analysis
• Compile production reports
• Prepare site tour documents and logistics of site tours
• Identify and appropriately raises client issues
• Update internal databases
• Demonstrate use of industry and WPP Media OOH planning tools and following 4D planning process
• Collate information from vendors, updating market reports and availability
• Develop knowledge of vendor activity, building relationships with Media Owners
• Begin to develop strong relationships and networks throughout WPP Media OOH

Skills and Experience

At WPP Media, we believe in the power of our culture and our people. It’s what elevates us to deliver exceptional experiences for both our clients and each other. In this role it will be critical to embrace WPP & WPP Media’s shared core values:

• Be Extraordinary by Leading Collectively to Inspire transformational Creativity.
• Create an Open environment by Balancing People and Client Experiences by Cultivating Trust.
• Lead Optimistically by Championing Growth and Development to Mobilize the Enterprise.

We think you’d enjoy this role if you are:

• Someone who has a good understanding of media (essential) and OOH (ideally)
• Someone who develops positive, productive, respectful relationships with colleagues (internal) and clients (external)
• Someone who has strong organisational skills and attention to detail, follows processes well but can consider the wider picture too
• Someone who is excellent at multi-tasking
• Someone who has good numeracy, can manage budgets and is sensitive to wider commercial implications
• Someone who confidently uses internal technical tools, picks up new technology and systems well and adapts to change especially relating to digital and technical skills
• Excellent understanding of social media and internet
• Someone who is keen to grow and learn, to benefit from training in a breadth of areas led by WPP Media OOH, WPP and external providers
• Someone who is confident, engaging, positive and alive to possibilities; is articulate with good written and listening skills
• Interested in getting involved in the wider WPP Media OOH initiatives – helping with training, forums, agency initiatives (Green Team, Team Roots, Team Pride, Team Enable, Mental Health Allies) and events

We’d really like it if you had:

• Good understanding and use of MS Office /Windows – Outlook, Excel, Word and PowerPoint
• Demonstrable success in a media planning environment, including 2 years at Account Executive level

Life at WPP Media & Benefits

Our passion for shaping the next era of media includes investing in our employees to help them do their best work, and we’re just as committed to employee growth as we are to responsible media investment. WPP Media employees can tap into the global WPP Media & WPP networks to pursue their passions, grow their networks, and learn at the cutting edge of marketing and advertising. We have a variety of employee resource groups and host frequent in-office events showcasing team wins, sharing thought leadership, and celebrating holidays and milestone events. Our benefits include competitive medical, group retirement plans, vision, and dental insurance, significant paid time off, preferential partner discounts, and employee mental health awareness days.  

WPP Media is an equal opportunity employer and considers applicants for all positions without discrimination or regard to particular characteristics. We are committed to fostering a culture of respect in which everyone feels they belong and has the same opportunities to progress in their careers.

We believe the best work happens when we're together, fostering creativity, collaboration, and connection. That's why we’ve adopted a hybrid approach, with teams in the office around four days a week. If you require accommodations or flexibility, please discuss this with the hiring team during the interview process.

Please note this is a UK based role and requires individuals to have the right to work in this location

Please read our Privacy Notice (https://www.wppmedia.com/pages/privacy-policy) for more information on how we process the information you provide.

#LI-Promoted

Reporting to the Head of Pre-Sales, you will play a pivotal support role in the ongoing success and expansion of RightShip’s maritime safety and sustainability solutions. This position focuses on leading in the development and delivery of existing tailored solutions that meet customer-specific needs, particularly in the context of workflow optimization, safety decision-making, identification of key pain points in their current workflows, data and insights required to make sustainability decisions.  

You will play a lead role in solution design and client engagement, ensuring RightShip’s maritime safety and sustainability solutions are strategically aligned with customer requirements. This role bridges commercial, product, and technical functions by owning discovery processes, shaping solution proposals, and mentoring peers.  

This is a high-exposure role that involves interacting with major global shipping companies, charterers, regulators, and port authorities, contributing to solutions that address complex safety, compliance, and environmental requirements in the maritime sector.  

Major Responsibilities 

• Identify potential customers by obtaining information, referrals, and recommendations from existing customers and other contacts and/or through participation in trade shows and conferences
• Conduct discovery calls and workshops with customer stakeholders; document requirements and business outcomes
• Translate customer needs into standard or tailored solution outlines, data flows and integration notes; coordinate inputs from internal SMEs
• Prepare RFP/RFI content, schedules and solution narratives; contribute to, but do not own, bid strategy
• Deliver persuasive product demos and targeted presentations addressing customer pain points; capture objections and mitigation actions
• Maintain competitive feature matrices and assist with win/loss insights for regional teams
• Provide inputs to Product and Business Development, representing the “voice of the customer”
• Resolve complex presales queries by applying policy/process knowledge; escalate exceptions where policy interpretation is required
• Track customer feedback and support continuous improvement in demo assets, proposal templates and discovery checklists
• Contribute insights on industry trends such as maritime regulations (IMO, SOLAS, MARPOL), sustainability frameworks (EEXI, CII), decarbonization and digitalization to shape solution direction

Qualifications, Skills and Experience 

• 10 - 12 years in the maritime industry with particular focus on implementing digital and software solutions
• Deep domain expertise in maritime operations, fleet management, compliance, or port logistics
• Strong presentation, negotiation, and stakeholder management skills across senior organizational levels 
• Experience with maritime digital transformation initiatives (e.g., Smart Shipping, Decarbonization, Autonomous Vessels) 
• Familiarity with SaaS, integrations, and maritime compliance frameworks and knowledge of major CRM 
• Familiarity with data analytics platforms, voyage optimization, emissions tracking, or IoT solutions
• Multilingual skills advantageous
• Bachelor’s or Master’s degree in Maritime Studies, Engineering, Computer Science, Business, or related fields
• Track record leading pre-sales efforts for enterprise-scale software solutions is desired

Building a Brand Starts with a Story

Learn more at www.firstagency.com

What You Would Get To Do

The Senior Event Manager will consistently deliver exceptional service to our clients through excellent operational and logistical facilities management. This position will be responsible for managing, supporting, and/or coordinating various events in the client’s meeting spaces. The role requires strong operational understanding and practical experience in event logistics and venue management. Along with other FIRST team members, the Senior Event Manager will represent the FIRST Solutions brand on-site within a well-known tech company. In this role, you’ll work with internal teams to coordinate the logistical needs of the event space.

Your Contributions

• Provides consultative ‘one stop shop’ planning support for Event Hosts to ensure exemplary event experience
• Discovery of Event Host objectives and requirements for live and digital events.
• Oversees organization of logistics, decor, entertainment, catering and all other event needs
• Ability to recommend event enhancements to achieve desired event objectives
• Review of all meeting spaces to ensure proper space assignment
• Informs Space & Service Coordinator of space need changes and cancellations to digital and on-site events
• Update group information in internal systems in a timely manner
• Periodically checks event spaces and setups to ensure event services are appropriately delivered
• Provide onsite support during the event execution, coordinating event support needs with the Event Service Specialist
• Create, manage and distribute event details using the approved internal template to all stakeholders and service lines involved in the event
• Conduct  debriefs post-event with Event Host and communicate comments/compliments/issues to service teams 
• Work closely with all departments to develop and be responsible for event requirements and deliverables, including but not limited to communications, calendars, registration needs, feedback surveys, and wrap-up reports
• Coordinate with facilities, arranging and overseeing all event details, such as audio and visual, decor, catering, security, entertainment, premiums/swag, and transportation
• Create in depth event based on strategy while pushing the boundaries of creativity and innovation
• Manage multiple programs/events across various industry verticals with creativity, innovation, and strategy, delivering world-class creative execution
• Conduct site visits
• Manages high-profile and complex events, often acting as the lead  on global events involving multi-region support
• Act as a mentor to other team members, conducting group meetings as needed
• Train new employees and schedule their training and shadowing. Be the point person for new employees for their training weeks

What We Are Looking For

• 5–7+ years’ event management experience
• Strong meeting coordination experience for meetings/conferences ranging from 50 to 300+ people
• Experience working with high-profile stakeholders and event agencies
• Experience working cross-functionally with all levels of stakeholders in a fast-paced environment
• Ability to understand the meeting/event objective and mission, business, and audience in order to align with the overall vision and strategy of the needs of the Event Host and event
• Excellent organizational, time management and prioritization skills
• Ability to execute tasks independently and efficiently
• Creative problem solver, resourceful, team player
• Adaptability to situations and ever-changing demands
• Highly organized with the ability to handle multiple tasks to meet strict deadlines
• Ambitious and proactive with a calm and flexible approach to handling pressure
• Experience working on large and complex databases
• Must be fluent in English
• This role will be assigned to a primary location, but will require flexibility to be deployed to support across the campus as required
• Assume responsibility for one's own environment, ensuring adherence to health and safety policies while having clean, smart surroundings
• Work intelligently and ensure management is aware of problems or issues which negatively affect productivity
• Build excellent relationships with the team through positive communications
• Ensure knowledge is shared within the team to enable them to work smarter and more efficiently
• Work on ad hoc requests from clients as required

At FIRST, we believe that the passion, creativity, and commitment of our teams drive our success. That's why we offer a range of benefits and perks to support your personal and professional growth

• Private Medical Insurance with BUPA from day one
• 28 Days Annual Leave PLUS Bank Holidays
• Personal Volunteer Day
• 20 Days of Sick Pay each Year
• Enhanced Parental Leave (Maternity & Paternity)
• Wellness Stipend
• Complimentary access to Headspace, Rocket Lawyer & Maven
• Life Insurance
• Employee Assistance Program (EAP)
• Cycle to Work Scheme
• Season Ticket Loan
• Mobile Phone Allowance
• Pension Scheme Enhancements
• Discretionary Bonus Structure
• Global Opportunities: With a presence in 7 countries worldwide, including headquarters in London, New York, and Singapore, you may have the opportunity to work on exciting projects across different locations.

#LI-TS1 #LI-Onsite

Role Purpose

The Service Engagement Lead – Network Services acts as the primary interface between Network Services and its consumers, including Lines of Business (LOBs) and peer technology teams.

The role represents the voice of the consumer within Network Services, ensuring customer needs, expectations, and priorities are clearly understood, translated, and acted upon. In parallel, the role establishes and operates a robust governance framework for the Network Services service catalogue, working closely with Service Catalogue Owners to drive clarity, accountability, and continuous service improvement.

This is a highly visible role requiring strong stakeholder engagement, service management acumen, and the credibility to operate effectively with senior business and technology leaders.

Key Responsibilities:

Consumer Engagement & Advocacy

• Serve as the single, trusted point of contact for consumers of Network Services across Lines of Business and Technology.
• Build and sustain strong relationships with senior stakeholders, platform teams, and delivery organisations.
• Represent consumer needs, priorities, and pain points to Network Services leadership, engineering, and operations teams.
• Ensure service consumers have a clear understanding of:
  • The services provided by Network Services
  • Engagement and escalation pathways
  • Expected service levels, outcomes, and responsibilities
  • Proactively gather feedback through formal engagement forums, service reviews, and ad-hoc interactions.

Voice of the Consumer within Network Services

• Translate consumer feedback into clear, actionable service improvement initiatives in partnership with engineering, operations, and product teams.
• Ensure Network Services roadmaps, initiatives, and investment decisions are aligned to consumer outcomes.
• Provide constructive challenge where services lack clarity or are misaligned to consumer needs.
• Champion simplification, standardisation, and improvements to the overall service experience across the network estate.

Service Catalogue Governance & Ownership

• Design, establish, and operate a formal governance framework for the Network Services service catalogue.
• Partner with Service Catalogue Owners to ensure:
  • Clear and consistent service definitions
  • Defined ownership and accountability
  • Documented service characteristics (scope, inputs/outputs, SLAs, dependencies)
• Chair or facilitate service catalogue governance forums covering:
  • Service onboarding and retirement
  • Changes to service scope or commitments
  • Issue escalation and decision tracking
  • Ensure the service catalogue remains accurate, current, and easily consumable for both business and technology audiences.

Service Transparency & Communication

• Drive consistency and quality in how Network Services communicates service performance, change, and risk.
• Support development of service-level artefacts, including:
  • Service overviews and summaries
  • Engagement models and escalation pathways
  • Service performance, health, and risk reporting
  • Ensure consumers receive timely, clear communication relating to incidents, changes, and service evolution.

Continuous Improvement & Service Maturity

• Identify gaps in service maturity and work with Network Services teams to address them.
• Track recurring themes, trends, and systemic issues across consumers to inform prioritisation and roadmap decisions.
• Support adoption of service management best practices, including clear ownership, lifecycle management, and customer experience focus.
• Measure and report on the effectiveness of service engagement and overall consumer satisfaction.

Key Stakeholders

• Lines of Business technology leaders
• Enterprise and platform technology teams
• Network Services leadership, engineering, and operations teams
• Service Catalogue Owners
• Risk, controls, and governance partners (as applicable)

Required Skills & Experience

Essential

• Proven experience in service engagement, service management, or relationship management within a large technology organisation.
• Strong understanding of network services or infrastructure-based technology domains.
• Demonstrated ability to act as a customer advocate while influencing internal delivery teams.
• Experience establishing or operating service governance frameworks or service catalogues.
• Excellent stakeholder management and communication skills, including engagement with senior leaders.
• Ability to translate complex technical concepts into clear, consumer-focused language.

Desirable

• Experience working in a matrixed, regulated, or financial services environment.
• Familiarity with ITIL or service management principles (certification not required).
• Experience driving service maturity improvements or operating model change.

#IND #LI-CS1

Location: Denmark #LI-Hybrid

About Sedna

Sedna is at the forefront of revolutionising global trade, serving as the North Star for businesses navigating the complexities of international commerce. Our AI-powered platform is designed to make global trade more efficient, transparent, and sustainable. As we continue to grow and innovate, we are looking for exceptional talent to join our journey and contribute to our mission of transforming global trade.

Role Overview

As a Customer Education Specialist at Sedna, you will deliver structured onboarding and training experiences to customers across regions and customer types. This role is focused on consistent, high-quality execution of Sedna’s education programmes, using predefined curricula, materials, and workflows.

You will deliver both onsite and virtual training sessions independently, follow established education frameworks, and escalate observations through defined channels. This role does not own programme design or customer strategy, but plays a critical role in ensuring customers receive clear, repeatable training that supports early adoption and time-to-value.

This role is well suited to career professionals, including maritime graduates, who are confident delivering to customers, comfortable travelling, and motivated by structured, hands-on execution.

Key Responsibilities

Education Delivery

• Deliver onsite and virtual training sessions independently, using predefined curricula, agendas, and supporting materials
• Facilitate structured onboarding sessions aligned to customer roles, workflows, and lifecycle stage
• Ensure consistent delivery quality across customers, regions, and training formats

Observation & Escalation

• Observe and flag gaps in understanding, workflow adoption, or operational readiness during training
• Escalate observations via established processes for review by senior Adoption or Delivery leaders
• Record session feedback and outcomes to support continuous improvement of training programmes

Launch & Onboarding Support

• Support customer launch activity through scheduled training and enablement sessions
• Deliver repeatable onboarding experiences that align to Sedna’s standard implementation approach
• Contribute to predictable launch throughput by following defined education schedules and formats

Programme Contribution

• Provide structured feedback on training materials, delivery flow, and common customer questions
• Support improvements to education content by sharing recurring themes and observations
• Maintain accurate session records and completion status in agreed systems

Qualifications & Experience

Required

• Background or education in maritime, shipping, logistics, or port operations, or demonstrable interest in the maritime industry
• Strong written and verbal communication skills, with confidence presenting to customer audiences
• Comfortable following structured processes and delivering against predefined agendas
• Highly organised, reliable, and accountable in managing scheduled commitments
• Willingness and ability to travel internationally for onsite training

Preferred

• Prior customer-facing experience (e.g. onboarding, training, operations, support, or education)
• Exposure to SaaS products or operational software
• Experience working across different cultures or regions

Travel & Logistics

• Expected travel: approximately 30% of the time, including international travel
• Candidates must have the legal right to travel internationally and meet visa requirements where applicable

Directional KPIs

• On-time and successful delivery of scheduled onboarding and training sessions
• Training completion rates aligned to customer launch plans
• Consistent delivery quality as measured through internal review and feedback
• Timely escalation of delivery risks or readiness gaps
• Contribution of actionable feedback to education programme improvements

Our values:

Finally, culture is important to us, so we also look for candidates who share our values:

Stay ahead, stay agile

• We don’t just adapt-we anticipate change and act with confidence.
• Curiosity, data, and customer insights help us stay ahead of the curve.
• We embrace challenges as opportunities and remain resilient under pressure.
• By staying open to new ideas and ways of working, we lead the future.

Execute with focus

• We turn strategy into action, delivering measurable results that matter.
• Every initiative counts-discipline and ownership drive business impact.
• We make smart decisions with speed, balancing pace and precision.
• Clear priorities keep us focused on what moves the needle.

Work together, win together

• Collaboration is our superpower-we succeed as one team, internally and with customers.
• We co-create solutions, seek feedback, and build the future of the OS together.
• Strong relationships are built on trust, respect, and shared goals. 
• By aligning across teams and with customers, we unlock greater impact.

Why Join Sedna? 

• Be part of a dynamic team driving innovation in the maritime industry
• Join a culture of innovation and openness where your ideas can make a real impact
• Work with technology that's transforming the maritime industry 
• Contribute to solutions that drive both profitability and sustainability in shipping 

The role reports to the Head of Customer Adoption and is an integral part of our Customer Operations team in London.

Sedna is committed to maintaining a progressive, innovative workplace where every team member can thrive. We value diversity, sustainability, and continuous learning as we work together to shape the future of maritime technology.

About Skyscanner

Everyone loves travelling, but planning is not without its challenges ✈️. That's why we've spent 20 years building tools that turn travel-planning chaos into a breeze. Today, around 100 million travellers count on us every month to skip the whole “47 browser tabs open” phase and find flights, cars, and hotels quickly and easily 💻.

Joining Skyscanner means becoming part of a global brand that's striving to become the planet's go-to travel hack accessible for all 🌍.

Our vision? To be the world's number one travel ally. (Ambitious? 💪 Yes, but, hey, that's what got us here).

About the role

(Hybrid) 

Your mission: Be the organisational engine for senior leaders — managing time, details and logistics so they can stay focused on what matters most. 

Where you’ll be based: Glasgow, Edinburgh or London. Hybrid working with flexibility that supports both collaboration and focused delivery time. 

The impact: Through careful organisation, calendar coordination and meeting preparation, you’ll help leadership spend more time on decisions and less time on logistics. 

The vibe: Collaborative, organised and calm under pressure. You’ll work closely with senior leaders and partners across teams to keep plans clear, schedules sensible and operations running smoothly — staying adaptable as priorities and ways of working evolve with the needs of the business. 

What you’ll be doing 

• Partnering with senior leaders 
  Support leaders with reliable scheduling, communication and follow-through. Understand their working patterns, plan ahead for recurring needs and ensure day-to-day operations run smoothly.  

• Owning calendars and priorities 
  Maintain accurate diaries across time zones, resolve conflicts quickly and protect focus time. Communicate changes promptly and keep stakeholders informed.  

• Making meetings matter 
  Coordinate agendas, attendees and materials. Capture notes and track actions so meetings lead to clear outcomes and follow-ups. 

• Coordinating travel 
  Book end-to-end itineraries (flights, hotels, ground transport) with clear details and contingencies. Handle changes efficiently and keep everyone informed.  

• Team and event coordination 
  Assist with logistics for team meetings, offsites or small projects. Align people, venues and resources for smooth delivery. 

• Expenses and essentials 
  Process expenses, POs and light budgeting accurately and on time. Maintain positive relationships with internal partners and vendors to keep operations running.  

• Improving processes 
  Create or refine checklists, templates or simple tools that make repeat tasks easier and save time. 

About you 

• Experienced EA 
  You’ve supported senior leaders (Director or VP level) — ideally more than one at a time — in a fast-moving environment.  

• Organised and dependable 
  Strong at managing competing priorities, spotting conflicts early and following through to completion.  

• Self-starter with excellent organisation, time-management and interpersonal skills 
  You take ownership of your work, plan ahead effectively and build positive working relationships across teams.  

• Adaptable and able to pivot to the needs of the business  
  You stay flexible and focused through change, keeping momentum and helping the team adjust with minimal friction.  

• Clear communicator 
  You write and speak clearly, tailoring your approach for different audiences and summarising key points with precision.  

• Tech-confident 
  Comfortable with Microsoft 365, Slack and other modern tools. Quick to learn whatever comes next. 

• Calm under pressure 
  You stay composed and solutions-focused when plans change, keeping stakeholders informed.  

• Discreet and trustworthy 
  You handle sensitive information with good judgement and professionalism.  

• Collaborative and proactive 
  You enjoy supporting others, spot what’s needed and take action within your remit to make things work better. 

What it’s like here

We are the real deal — no corporate gloss, no empty promises. Just a team of genuinely curious, caring humans ❤️, building things that help travellers explore the world a little easier 🧭.

Skyscanner is made up of brilliant humans from every corner of the world. We believe travel makes the world better — and that the same is true of our diverse teams. We're proud to be an equal opportunities employer and are committed to building an inclusive workplace where everyone can thrive and products that are accessible to all ✨.

Sound like your kind of adventure? 🚀 Apply now and help us shape the future of travel.

We're committed to ensuring our application and recruitment processes are inclusive and accessible to everyone. If you require any reasonable adjustments or accommodations for interviews, and/or wish to apply under the Disability Confident scheme, please let your recruiter know. If you’d like more information on any of our policies, such as hybrid working or Parental Leave policies (typically we pay a minimum of 24 weeks birth parent/maternity leave globally), our recruitment team can provide more information on these.

About Skyscanner

Everyone loves travelling, but planning is not without its challenges ✈️. That's why we've spent 20 years building tools that turn travel-planning chaos into a breeze. Today, around 100 million travellers count on us every month to skip the whole “47 browser tabs open” phase and find flights, cars, and hotels quickly and easily 💻.

Joining Skyscanner means becoming part of a global brand that's striving to become the planet's go-to travel hack accessible for all 🌍.

Our vision? To be the world's number one travel ally. (Ambitious? 💪 Yes, but, hey, that's what got us here).

About the role

(Hybrid) 

Your mission: Be the organisational engine for senior leaders — managing time, details and logistics so they can stay focused on what matters most. 

Where you’ll be based: Glasgow, Edinburgh or London. Hybrid working with flexibility that supports both collaboration and focused delivery time. 

The impact: Through careful organisation, calendar coordination and meeting preparation, you’ll help leadership spend more time on decisions and less time on logistics. 

The vibe: Collaborative, organised and calm under pressure. You’ll work closely with senior leaders and partners across teams to keep plans clear, schedules sensible and operations running smoothly — staying adaptable as priorities and ways of working evolve with the needs of the business. 

What you’ll be doing 

• Partnering with senior leaders 
  Support leaders with reliable scheduling, communication and follow-through. Understand their working patterns, plan ahead for recurring needs and ensure day-to-day operations run smoothly.  

• Owning calendars and priorities 
  Maintain accurate diaries across time zones, resolve conflicts quickly and protect focus time. Communicate changes promptly and keep stakeholders informed.  

• Making meetings matter 
  Coordinate agendas, attendees and materials. Capture notes and track actions so meetings lead to clear outcomes and follow-ups. 

• Coordinating travel 
  Book end-to-end itineraries (flights, hotels, ground transport) with clear details and contingencies. Handle changes efficiently and keep everyone informed.  

• Team and event coordination 
  Assist with logistics for team meetings, offsites or small projects. Align people, venues and resources for smooth delivery. 

• Expenses and essentials 
  Process expenses, POs and light budgeting accurately and on time. Maintain positive relationships with internal partners and vendors to keep operations running.  

• Improving processes 
  Create or refine checklists, templates or simple tools that make repeat tasks easier and save time. 

About you 

• Experienced EA 
  You’ve supported senior leaders (Director or VP level) — ideally more than one at a time — in a fast-moving environment.  

• Organised and dependable 
  Strong at managing competing priorities, spotting conflicts early and following through to completion.  

• Self-starter with excellent organisation, time-management and interpersonal skills 
  You take ownership of your work, plan ahead effectively and build positive working relationships across teams.  

• Adaptable and able to pivot to the needs of the business  
  You stay flexible and focused through change, keeping momentum and helping the team adjust with minimal friction.  

• Clear communicator 
  You write and speak clearly, tailoring your approach for different audiences and summarising key points with precision.  

• Tech-confident 
  Comfortable with Microsoft 365, Slack and other modern tools. Quick to learn whatever comes next. 

• Calm under pressure 
  You stay composed and solutions-focused when plans change, keeping stakeholders informed.  

• Discreet and trustworthy 
  You handle sensitive information with good judgement and professionalism.  

• Collaborative and proactive 
  You enjoy supporting others, spot what’s needed and take action within your remit to make things work better. 

What it’s like here

We are the real deal — no corporate gloss, no empty promises. Just a team of genuinely curious, caring humans ❤️, building things that help travellers explore the world a little easier 🧭.

Skyscanner is made up of brilliant humans from every corner of the world. We believe travel makes the world better — and that the same is true of our diverse teams. We're proud to be an equal opportunities employer and are committed to building an inclusive workplace where everyone can thrive and products that are accessible to all ✨.

Sound like your kind of adventure? 🚀 Apply now and help us shape the future of travel.

We're committed to ensuring our application and recruitment processes are inclusive and accessible to everyone. If you require any reasonable adjustments or accommodations for interviews, and/or wish to apply under the Disability Confident scheme, please let your recruiter know. If you’d like more information on any of our policies, such as hybrid working or Parental Leave policies (typically we pay a minimum of 24 weeks birth parent/maternity leave globally), our recruitment team can provide more information on these.

About Skyscanner

Everyone loves travelling, but planning is not without its challenges ✈️. That's why we've spent 20 years building tools that turn travel-planning chaos into a breeze. Today, around 100 million travellers count on us every month to skip the whole “47 browser tabs open” phase and find flights, cars, and hotels quickly and easily 💻.

Joining Skyscanner means becoming part of a global brand that's striving to become the planet's go-to travel hack accessible for all 🌍.

Our vision? To be the world's number one travel ally. (Ambitious? 💪 Yes, but, hey, that's what got us here).

About the role

(Hybrid) 

Your mission: Be the organisational engine for senior leaders - managing time, details and logistics so they can stay focused on what matters most. 

Where you’ll be based: Glasgow, Edinburgh or London. Hybrid working with flexibility that supports both collaboration and focused delivery time. 

The impact: Through careful organisation, calendar coordination and meeting preparation, you’ll help leadership spend more time on decisions and less time on logistics. 

The vibe: Collaborative, organised and calm under pressure. You’ll work closely with senior leaders and partners across teams to keep plans clear, schedules sensible and operations running smoothly — staying adaptable as priorities and ways of working evolve with the needs of the business. 

What you’ll be doing 

• Partnering with senior leaders 
  Support leaders with reliable scheduling, communication and follow-through. Understand their working patterns, plan ahead for recurring needs and ensure day-to-day operations run smoothly.  

• Owning calendars and priorities 
  Maintain accurate diaries across time zones, resolve conflicts quickly and protect focus time. Communicate changes promptly and keep stakeholders informed.  

• Making meetings matter 
  Coordinate agendas, attendees and materials. Capture notes and track actions so meetings lead to clear outcomes and follow-ups. 

• Coordinating travel 
  Book end-to-end itineraries (flights, hotels, ground transport) with clear details and contingencies. Handle changes efficiently and keep everyone informed.  

• Team and event coordination 
  Assist with logistics for team meetings, offsites or small projects. Align people, venues and resources for smooth delivery. 

• Expenses and essentials 
  Process expenses, POs and light budgeting accurately and on time. Maintain positive relationships with internal partners and vendors to keep operations running.  

• Improving processes 
  Create or refine checklists, templates or simple tools that make repeat tasks easier and save time. 

About you 

• Experienced EA 
  You’ve supported senior leaders (Director or VP level) - ideally more than one at a time, in a fast-moving environment.  

• Organised and dependable 
  Strong at managing competing priorities, spotting conflicts early and following through to completion.  

• Self-starter with excellent organisation, time-management and interpersonal skills 
  You take ownership of your work, plan ahead effectively and build positive working relationships across teams.  

• Adaptable and able to pivot to the needs of the business  
  You stay flexible and focused through change, keeping momentum and helping the team adjust with minimal friction.  

• Clear communicator 
  You write and speak clearly, tailoring your approach for different audiences and summarising key points with precision.  

• Tech-confident 
  Comfortable with Microsoft 365, Slack and other modern tools. Quick to learn whatever comes next. 

• Calm under pressure 
  You stay composed and solutions-focused when plans change, keeping stakeholders informed.  

• Discreet and trustworthy 
  You handle sensitive information with good judgement and professionalism.  

• Collaborative and proactive 
  You enjoy supporting others, spot what’s needed and take action within your remit to make things work better. 

What it’s like here

We are the real deal — no corporate gloss, no empty promises. Just a team of genuinely curious, caring humans ❤️, building things that help travellers explore the world a little easier 🧭.

Skyscanner is made up of brilliant humans from every corner of the world. We believe travel makes the world better — and that the same is true of our diverse teams. We're proud to be an equal opportunities employer and are committed to building an inclusive workplace where everyone can thrive and products that are accessible to all ✨.

Sound like your kind of adventure? 🚀 Apply now and help us shape the future of travel.

We're committed to ensuring our application and recruitment processes are inclusive and accessible to everyone. If you require any reasonable adjustments or accommodations for interviews, and/or wish to apply under the Disability Confident scheme, please let your recruiter know. If you’d like more information on any of our policies, such as hybrid working or Parental Leave policies (typically we pay a minimum of 24 weeks birth parent/maternity leave globally), our recruitment team can provide more information on these.

The Role...

Soho Home has an exciting opportunity for a Sales Coordinator to join the team.

This is a great opportunity for a dynamic sales driven individual interested to work on growing meaningful commercial partnerships looking to contribute to the long-term brand strategy and make a difference in the product life cycle.

The Sales Coordinator is a well organised and dynamic individual, able to work efficiently across departments and eager to contribute to the achievement of agreed sales goals.

This role reports to the Senior Global Sales Manager as part of the wholesale team and will assist in the process of building and maintaining outlets and off-price revenue channels. The role ensures smooth coordination between internal teams ( Sales , Logistics , Finance and Merchandising)

• Support the Senior Global Sales Manager with the full admin and execution functions of the outlet and off-price business, including account management when B2B parties.
• Review stock weekly to suggest, plan and execute selling opportunities accordingly.
• Raise orders and issue confirmations, communicate delivery deadlines and follow up the PO journey from warehouse to customer.
• Provide customer invoices and credit and ensure all relevant portals are always updated.
• Attend the daily logistics WIP to communicate weekly priorities and work with the warehouse teams to ensure seamless delivery of orders through to clients within communicated timelines.
• Work closely with Operations and Finance, to own stock position for excess, clearance as well as full price to identify selling opportunities.
• Support the Senior Global Sales Manager with the production of sample sale events and off-price B2C activities.
• Work collaboratively with Logistics, Operations, Merchandising and Finance to ensure customer requirements are met and live orders are accurate.
• Communicate clearly and effectively with external partners delivering excellent customer service and responding to all queries in a timely manner.
• Build and maintain relationships with account counterparts.
• Actively seeking solutions for excess stock sales as well as maintaining a regular cadence of opportunities with existing partners.
• Anticipate risk on the weekly / monthly / quarterly performance and raise this to leadership
• Delivering trade notes each week to provide visibility of orders taken and dispatched week on week.
• Work with the Global Senior Sales Manager to create quarterly reports

What you will need to be successful in this role

• 3+ Years' experience in a similar role
• Homeware experience advantageous
• Ability of driving sales growth
• Good Excel and numerical skills
• Can do Attitude and ability to problem solve
• Experience managing luxury wholesale accounts globally
• Results orientated with an ability to adapt quickly to changing circumstances.
• Effective communicator at all levels (verbal & written)
• Highly organised individual with attention to detail and ability to prioritise workloads

We are looking for a commercially astute and data-driven Commercial Finance Manager to join our UK and Ireland finance team. This isn’t just a "number crunching" role; you’ll be the key partner to our operational leaders.

The ideal candidate will be someone who can get to the root of how our operation runs to ensure every decision is backed by sound commercial logic. You’ll need to be comfortable challenging senior business leaders, and adept at turning results into the strategic insights necessary to turn operational complexity into a competitive advantage.

This role offers broad exposure across multiple business units and entities, where there is significant scope to help shape the future of how we help serve Dinnertime to our millions of customers worldwide!

Key Responsibilities:

• Stakeholder Partnership; Build strong relationships with the Ops Directors & senior managers across our fulfillment and logistics teams, understanding their function and becoming a trusted advisor.
• Insight Generation; Interpret complex data sources to produce meaningful business insights. You won't just report the ‘what’; you will explain the ‘why’ and the ‘what next?’
• Business Casing; Evaluate new cost saving initiatives, commercial partnerships and revenue opportunities with a targeted focus on driving ROI at all times.
• Forecasting/Budgeting; Work closely with both local and international stakeholders to generate reliable, data driven forecasts whilst proactively challenging assumptions and driving continuous improvement at every turn.
• Month End & Board Reporting; Lead the Month End accounting process for operations, ensuring a high level of accuracy in our management reporting and helping stakeholders understand their performance through data.
• Mentoring; Support in the coaching and development of our senior financial analyst, providing direction and leadership to them in their career development.
• Continuous Improvement; Being an advocate for challenging the status quo, relishing the challenge of optimising workflows and creative in your approach to maximising time spent on value-add topics.

What we’re looking for:

• A qualified accountant with 2-3 years of PQ experience
• Experience working within physical product-based businesses (e.g. manufacturing, operational environments, FMCG, or similar industries) would be advantageous
• Someone highly commercial with strong financial literacy and proven experience in a fast paced environment managing simultaneous deadlines.
• Experience of designing, developing or maintaining structured scenario planning models and effectively using them to deliver tangible business outcomes
• A continuous improvement mindset where you strive under the challenge of trying to continually improve the financial or operational performance & efficiency.
• An aptitude for managing large/complex datasets – a good working knowledge of Microsoft Office/Google workspace tools is required, whilst SQL exposure would be advantageous

You are:

• Curious and proactive self-starter who seeks to understand concepts deeply and continuously improve processes
• A fast learner with strong problem-solving skills and financial acumen, able to work independently with minimal direction
• An effective communicator and stakeholder manager, skilled at building strong relationships and influencing outcomes
• Detail-oriented, accuracy-focused, and comfortable thriving in fast-paced, evolving environments
• Comfortable working with ambiguity and at pace - the problem may not always be clearly defined but you are able to identify what will add value and then deliver solutions.

What you will get in return:

• 70% off HelloFresh or Green Chef boxes
• Company pension scheme
• Gym membership
• Bupa private medical insurance (including dental & family cover options)
• Mental health first aiders and an employee assistance programme
• Dog friendly office! (London site only)
• Nursery support scheme
• Cycle to work scheme
• Group Life Assurance

Location: The HelloFresh Farm, 60 Worship Street, EC2A 2EZ, London

To be considered for this role, you’ll need to have the independent right to work in the UK, as we're unfortunately unable to provide sponsorship at this time.

About the Synthetic Chemistry, CMC and Logistics team

Our dynamic team of Synthetic Chemists and CRO Leads are dedicated to transforming drug design and manufacturing. We work in partnership with our AI/ML and drug discovery colleagues to support all phases of chemistry, from early to late stages, as well as managing our extensive external CRO team. We promote a supportive atmosphere where the diverse expertise of every team member is recognised and appreciated. We maintain a strong growth mindset, with continuous development and learning as a priority.

If you are a skilled and ambitious scientist looking to take the next step in your career, joining Isomorphic Labs will lift you out of your comfort zone and provide you with an amazing opportunity for personal growth and development.

Your impact

As part of the ongoing expansion of our Drug Design and Medical Research function, we are hiring Synthetic Chemists who are keen to impact medicinal chemistry projects and/or CMC projects. You will support the business alongside world-leading AI/ML Drug Design Platform teams. You will deliver scientific expertise and strategic direction to drive improvements in the Platform and the advancement of active drug discovery programs.

What you will do 

• Apply your Synthetic Chemistry expertise across Medicinal Chemistry and/or CMC projects.
• Act as a Synthetic Chemistry Lead in one or more active drug discovery programs.
• Collaborate both internally and with third party organisations, interacting within multidisciplinary teams to support the data-driven delivery of high quality scientific solutions to complex technical problems.
• Work cross-functionally with the Medicinal Chemistry, DMPK, Biology, and Technology teams.
• Represent the company externally, interacting with existing and prospective collaborators including Contract Research Organisations (CROs) and Contract Development & Manufacturing Organisations (CDMOs).
• Prepare detailed scientific proposals and reports to support new and ongoing programs.
• Embrace and champion our culture of inclusion and continuous professional development.

Skills and qualifications 

Essential:

• PhD in Synthetic Chemistry, or a related technical field, or equivalent industrial experience.
• 3+ years’ professional experience in a Chemistry role, operating within a biotech, pharma or CRO setting. 5+ years' experience for more senior positions.
• Solid technical foundation in synthetic chemistry with previous experience operating independently as an individual contributor.
• Excellent problem-solving and decision-making capabilities applied to complex synthetic chemistry challenges.
• Experience of working with and closely managing CRO and/or CDMO resources.
• A genuine passion for drug discovery and enthusiasm for the potential of AI/ML to transform the field.
• Excellent communication (written and verbal) and interpersonal skills, with an ability to work effectively in a cross-functional, collaborative team environment.
• Track record of creative problem solving with a strong growth mindset, adaptability, and eagerness to learn new concepts and techniques.

The Regional Final Mile Partnership Manager can be based anywhere in the UK. They are accountable for the commercial and operational performance of Delivery Service Partners (DSPs) across the Home Delivery Network. The role owns the end-to-end partner relationship, ensuring delivery partners operate in line with contractual commitments, service levels, cost expectations, and behavioural standards.

This role sits at the intersection of commercial contract management and operational performance. It requires strong stakeholder management, data led decision making, and the ability to hold partners to account while maintaining productive, long-term relationships. The Regional Final Mile Partnership Manager plays a critical role in protecting customer experience, controlling cost, mitigating risk, and driving continuous improvement across the delivery network, while exemplifying HelloFresh DNA and a pragmatic, outcome-focused mindset.

What you will be doing:

• Own the commercial relationship with assigned Delivery Service Partners across the full contract lifecycle
• Support contract renewals, variations, and commercial discussions in collaboration with Legal and Finance
• Monitor partner performance against service, quality, and cost KPIs including performance reviews
• Analyse operational and commercial performance data to inform decisions and recommendations
• Produce clear performance reporting for senior stakeholders, highlighting risks and improvement opportunities
• Work closely with Operations, Transport Planning, Finance, Legal, and H&S teams to support partner performance
• Act as the voice of the delivery partner internally while protecting HelloFresh standards and customer outcomes
• Identify opportunities to improve delivery quality, efficiency, and cost across the partner network
• Support onboarding of new partners and scaling of existing partners in line with network strategy
• Ensure partners operate in line with health & safety, legal, and regulatory requirements

Skills and experience required:

• Strong experience of managing logistics/delivery suppliers, partners, or third-party service providers
• Exposure to commercial or contract-led environments
• Experience operating in fast-paced, operationally complex settings
• Strong stakeholder management and relationship-building skills
• Ability to analyse performance data and drive action
• Confident communicator, able to hold partners to account
• Understanding of service delivery models and performance management
• Awareness of contractual, compliance, and governance principles
• Building strong, professional partnerships while maintaining accountability

What you will get in return:

● 70% off HelloFresh or Green Chef boxes
● Company pension scheme
● Gym membership
● Bupa private medical insurance (including dental & family cover options)
● Electric vehicle scheme
● Mental health first aiders and an employee assistance programme
● Dog friendly office! (London site only)
● Nursery support scheme
● Cycle to work scheme
● Group Life Assurance

Location: We are happy for you to be based in any location in the UK, we are flexible with your travel. Our two main offices are in Derby and London.

Hybrid Working Policy
We offer a hybrid working policy for eligible roles, allowing flexibility to work from home and in the office. For more details on eligibility and how this applies to the role you're applying for, please consult with your recruiter.

Next steps: Your application will be reviewed and if successful, a member of the Talent Acquisition Team will be in touch within 2 weeks.

You are required to cooperate with HelloFresh in all health and safety matters. You are responsible for ensuring you take reasonable care of your own health, and safety as well as others who may be affected by the work activities you undertake. You must report incidents immediately and actively raise health and safety-related concerns to your Line Manager. As part of our commitment to maintaining a safe and secure environment, we will process Disclosure and Barring Service (DBS) checks to the successful individual. Failure to disclose relevant information at application or throughout the process could affect your employment with the company. 

To be considered for this role, you’ll need to have the independent right to work in the UK, as we're unfortunately unable to provide sponsorship at this time.

The Regional Final Mile Partnership Manager can be based anywhere in the UK. They are accountable for the commercial and operational performance of Delivery Service Partners (DSPs) across the Home Delivery Network. The role owns the end-to-end partner relationship, ensuring delivery partners operate in line with contractual commitments, service levels, cost expectations, and behavioural standards.

This role sits at the intersection of commercial contract management and operational performance. It requires strong stakeholder management, data led decision making, and the ability to hold partners to account while maintaining productive, long-term relationships. The Regional Final Mile Partnership Manager plays a critical role in protecting customer experience, controlling cost, mitigating risk, and driving continuous improvement across the delivery network, while exemplifying HelloFresh DNA and a pragmatic, outcome-focused mindset.

What you will be doing:

• Own the commercial relationship with assigned Delivery Service Partners across the full contract lifecycle
• Support contract renewals, variations, and commercial discussions in collaboration with Legal and Finance
• Monitor partner performance against service, quality, and cost KPIs including performance reviews
• Analyse operational and commercial performance data to inform decisions and recommendations
• Produce clear performance reporting for senior stakeholders, highlighting risks and improvement opportunities
• Work closely with Operations, Transport Planning, Finance, Legal, and H&S teams to support partner performance
• Act as the voice of the delivery partner internally while protecting HelloFresh standards and customer outcomes
• Identify opportunities to improve delivery quality, efficiency, and cost across the partner network
• Support onboarding of new partners and scaling of existing partners in line with network strategy
• Ensure partners operate in line with health & safety, legal, and regulatory requirements

Skills and experience required:

• Strong experience of managing logistics/delivery suppliers, partners, or third-party service providers
• Exposure to commercial or contract-led environments
• Experience operating in fast-paced, operationally complex settings
• Strong stakeholder management and relationship-building skills
• Ability to analyse performance data and drive action
• Confident communicator, able to hold partners to account
• Understanding of service delivery models and performance management
• Awareness of contractual, compliance, and governance principles
• Building strong, professional partnerships while maintaining accountability

What you will get in return:

● 70% off HelloFresh or Green Chef boxes
● Company pension scheme
● Gym membership
● Bupa private medical insurance (including dental & family cover options)
● Electric vehicle scheme
● Mental health first aiders and an employee assistance programme
● Dog friendly office! (London site only)
● Nursery support scheme
● Cycle to work scheme
● Group Life Assurance

Location: We are happy for you to be based in any location in the UK, we are flexible with your travel. Our two main offices are in Derby and London.

Hybrid Working Policy
We offer a hybrid working policy for eligible roles, allowing flexibility to work from home and in the office. For more details on eligibility and how this applies to the role you're applying for, please consult with your recruiter.

Next steps: Your application will be reviewed and if successful, a member of the Talent Acquisition Team will be in touch within 2 weeks.

You are required to cooperate with HelloFresh in all health and safety matters. You are responsible for ensuring you take reasonable care of your own health, and safety as well as others who may be affected by the work activities you undertake. You must report incidents immediately and actively raise health and safety-related concerns to your Line Manager. As part of our commitment to maintaining a safe and secure environment, we will process Disclosure and Barring Service (DBS) checks to the successful individual. Failure to disclose relevant information at application or throughout the process could affect your employment with the company. 

To be considered for this role, you’ll need to have the independent right to work in the UK, as we're unfortunately unable to provide sponsorship at this time.

• Lead and execute end-to-end projects across both Qualitative and Quantitive research, from initial planning and scoping to synthesis of findings and actionable recommendations, with close collaboration with product, design and engineering partners throughout.
• Conduct specialised research focused on Anaplan's AI-driven products, evaluating their effectiveness, identifying areas for improvement, and exploring new opportunities for innovation.
• Design and execute a range of research methods—including interviews, usability testing, surveys—while managing participant recruitment, logistics, and success metrics.
• Synthesise data from multiple sources (user research, analytics, customer feedback) into clear, actionable insights that drive prioritisation and product outcomes.
• Present research findings and insights to a variety of audiences, including executive leadership, to drive user-centered strategy.
• Champion the application of AI-powered tools and methodologies within the research process to enhance efficiency and uncover deeper insights.
• Lead on research practices, tools, and ways of working, while educating and supporting partners on when and how to apply research effectively.

• Proven experience in a senior research position, with a track record of leading high-impact research projects for both strategic and tactical product innovations.
• Deep understanding of core research methods and experience conducting user research on complex products, including AI-powered products.
• Strong ability to analyse and synthesise qualitative and quantitative data into clear insights that influence product direction.
• Skilled communicator who can present insights in a clear, engaging, and persuasive way to drive alignment across cross-functional teams.
• Hands-on experience utilising AI-powered tools (e.g., automated analysis, sentiment analysis, predictive modelling) to enhance the research process.
• Proven ability to work effectively in a collaborative, fast-paced environment with senior stakeholders and to manage multiple projects simultaneously.
• Skilled communicator who can present insights in a clear, engaging, and persuasive way to drive alignment across cross-functional teams.

• Experience in B2B or SaaS environments, particularly with complex, data-rich products.
• Experience in strategic research for AI-powered products.
• Familiarity with enterprise domains such as financial planning, forecasting, or decision-making tools.
• Background in Human-Computer Interaction, Psychology, or a related field.

• Lead and execute end-to-end projects across both Qualitative and Quantitive research, from initial planning and scoping to synthesis of findings and actionable recommendations, with close collaboration with product, design and engineering partners throughout.
• Conduct specialised research focused on Anaplan's AI-driven products, evaluating their effectiveness, identifying areas for improvement, and exploring new opportunities for innovation.
• Design and execute a range of research methods—including interviews, usability testing, surveys—while managing participant recruitment, logistics, and success metrics.
• Synthesise data from multiple sources (user research, analytics, customer feedback) into clear, actionable insights that drive prioritisation and product outcomes.
• Present research findings and insights to a variety of audiences, including executive leadership, to drive user-centered strategy.
• Champion the application of AI-powered tools and methodologies within the research process to enhance efficiency and uncover deeper insights.
• Lead on research practices, tools, and ways of working, while educating and supporting partners on when and how to apply research effectively.

• Proven experience in a senior research position, with a track record of leading high-impact research projects for both strategic and tactical product innovations.
• Deep understanding of core research methods and experience conducting user research on complex products, including AI-powered products.
• Strong ability to analyse and synthesise qualitative and quantitative data into clear insights that influence product direction.
• Skilled communicator who can present insights in a clear, engaging, and persuasive way to drive alignment across cross-functional teams.
• Hands-on experience utilising AI-powered tools (e.g., automated analysis, sentiment analysis, predictive modelling) to enhance the research process.
• Proven ability to work effectively in a collaborative, fast-paced environment with senior stakeholders and to manage multiple projects simultaneously.
• Skilled communicator who can present insights in a clear, engaging, and persuasive way to drive alignment across cross-functional teams.

• Experience in B2B or SaaS environments, particularly with complex, data-rich products.
• Experience in strategic research for AI-powered products.
• Familiarity with enterprise domains such as financial planning, forecasting, or decision-making tools.
• Background in Human-Computer Interaction, Psychology, or a related field.

The opportunity:

Flexport is a freight forwarder and logistics platform using modern software to make global trade easier for everyone. We are solving complex problems on a global scale, and disrupting a multi-trillion dollar industry that has remained stubbornly unchanged. With 40+ offices and warehouses globally, we help the world's fastest growing brands manage their international supply chains, providing a fully-managed service for moving goods between any two places on the planet.

Due to our exciting growth here in Europe we are now looking to grow our Sales team and are seeking innovative individuals who can help take us on our journey to the next level. 

You will: 

Based in our dynamic office in London, you will join our growing team of Sales Representatives that are playing a crucial role in Flexport European growth plans. Strategically and with a lot of creativity you will be tasked to getting in touch with good fit companies that want to engage in a conversation with Flexport.

No two days will be the same in this challenging role where you will be responsible for:

• Identify and create new sales opportunities for Flexport Europe;
• Working with Account Executives all over Europe to identify and prioritize strategic opportunities;
• Demonstrating the value of our offering through phone calls, email, and other social mediums;

This role will give you the opportunity to learn how global trade works from the ground up and build the foundation for your career in tech sales. Shadowing Account Executives in meetings and other activities to help you acquire the skills you’ll need for your next role on the Flexport sales team. This is an excellent opportunity to join a dynamic team in a business that is going to coach and develop you. We view our sales development teams as the talent engine for the rest of the sales organisation. Meaning: we give you the tools to be empowered and really take your sales and consultative skills to the next level.

You’ll be joining a sales team with a lot of emphasis, combining great culture, a place to succeed and focus on career development make this a fun & dynamic place to work.

You should have:

We are looking for high energy people who want to continue developing their sales skills. Who are enthusiastic communicators, love being on the phone and adding value to customers, able to empathize and present solutions to suit their needs. This role would suit someone who had a bachelor degree or higher and is commercially minded, with some sales or commercial experience in their pocket. Above all: they’re solution oriented and looking to work in a quickly adapting tech environment. If this sounds like you, apply to learn more!

What's in there for you: 

• An opportunity to contribute to one of the fastest-growing companies, where you’ll have the chance to create a global impact while being a part of a  thriving multinational environment 
• Lunches: Claim back up to GBP 15 per day for lunch allowance on office days
• 25 working days as vacation days based on full time employment, in addition to the usual bank holidays in England and Wales.
• Health insurance: Flexport offers employees in UK private medical insurance including a dental care
• Group Life Insurance 
• Equity program: every team member becomes a shareholder, aligning our success with yours. As a private company in a multi-trillion dollar industry, you have a direct stake in our collective growth and success.
• Pension plan: Flexport offers employees in the UK a workplace pension plan 
• Employee Assistance Program through Aetna Resources for Living: Flexport provides an employer-sponsored program at no cost to you and your household members
• Parental leave benefit: Flexport is here to support you and your families in one of the most important times in life – the birth of a child! Our parental leave program allows both mothers and partners to take time off from work for pregnancy, childbirth, and to bond with your new child. 

About the Role

A mission-critical role for Monks is the Senior Event Manager position, where you’ll work side-by-side with our clients to create, plan, execute, and measure events. The role offers the opportunity to build events for a multi-national client. Additionally, our ideal candidate is a fast and flexible go-getter who jumps on new opportunities, knows event trends, competitor events, and industry standards. This is a 6-month fixed-term contract. 

Responsibilities:

• Deliver outstanding quality support to the marketing events and programmes run by the Client team
• Work closely with your Client team point of contact on event data and audience development for multiple EMEA events 
• Ownership and/or collaboration on project timelines and project plans, ensuring deliverables are met on time
• Work effectively with external partners, creative agencies, and vendors, and internal cross-functional partners, e.g. PR, Sales, Logistics, and  other Marketing teams
• Acting as a trusted project lead, reporting to our Event Director.
• Creating high-quality, high-touch creative events that communicate brand value and build brand equity among advertisers and consumers.
• Delivering high-velocity events programs, whilst managing multiple stakeholders, either for virtual or in-person event formats
• Project management of different event formats, from the initial event strategy and concepting, pre-event planning, through to live event delivery and post-event reporting
• Direct client management and reporting. Overseeing multiple projects at one time, ensuring objectives are met and exceeded.
• Financial ownership - including creating, managing, and reconciling event budgets, as well as ongoing internal and client team financial planning.
• Overseeing and managing internal teams or third-party suppliers required for the event delivery - ensuring all project deadlines are adhered to and acting as quality control for the event work delivered
• Consistent communication to the client with updates, status reports, and progress of projects against their objectives and scope

About You

The essentials:

• Strong capabilities in the area of event & project management, ideally with 4-7 years of experience managing events (in-person and virtual events)
• Event trend awareness and competitive insights
• Excellent ability to multitask and stay abreast of multiple projects at one time
• Experienced in financial planning, including building and managing event budgets
• Ability to work in a fast-paced environment and be able to quickly react to new/urgent requests
• High energy, detail-oriented person, with a go-getter, positive attitude; comfortable working autonomously and within groups
• Experience working directly with clients to build strong relationships and create a positive experience that helps meet clients' business expectations and needs
• Effective verbal, written, and presentation-related communication skills around project planning and status, roadblocks, and, when needed, alternate courses of action
• BA/BS degree required
• Ability to travel for live events/site visits where required

At Monks, we believe in fostering an environment where a diversity of perspectives can thrive. We proactively work to design hiring processes that promote equity and inclusion while mitigating bias. We celebrate diversity and are committed to building a team that reflects the communities we serve. We welcome and encourage qualified applicants from all backgrounds who are excited to contribute to our mission.  

#LI-RE1 #LI-Hybrid

We are seeking an experienced Manager to join our Finance & Strategy (F&S) team and support the Global Courier function.

The Logistics (Courier) function is responsible for our operations globally as well as trust & safety. The function ensures we have the right courier supply balance, growing efficiency across our courier operations, and helps courier partners deliver more with fair compensation. The function also drives the development and execution of comprehensive strategies, policies and initiatives as we’re pushing to have the best real-time customer support in the world.

The Courier Finance & Strategy team plays a key role in the success of Wolt, strategically and financially. The team owns the P&L and ensures the right capital allocation within given constraints to hit the operational targets. You will support the function leadership in establishing a vision forward, setting ambitious targets and supporting the organization in reaching them. Your work will cover performance tracking, capital allocation proposals, developing advanced financial models, analyzing data and providing valuable business insights for decision making. As part of the Team, you will be a financial and strategic partner for the Courier functions leadership globally.

The team is part of the global Finance & Strategy team, closely partnering up with our Global Head of Operations. In your work, you will also collaborate closely with accounting, analytics, product and local market teams. Our finance and analytics teams provide the treasure trove of high quality data for you to base your work on, and you will jointly develop our reporting and data structures with them to enable us to do even more. There are exciting opportunities in product development, and you will participate in that work, helping us prioritize our efforts as we unlock even more possibilities for us and our partners to succeed through technology. Ultimately, our regions and local markets are executing the plans and you will work closely with them to make our visions become reality.

What you’ll be doing

• Support and drive the process of providing financial and strategic targets in close collaboration with the Courier leadership
• Identify and analyze trends, variances, and key performance indicators to provide insights and recommendations on strategic capital allocation to management
• Develop advanced financial models to support business planning and decision-making
• Help prepare and analyze financial reports, including weekly, monthly and quarterly management reports, forecasts and budgets for Courier function
• Collaborate with cross-functional teams, including sales, marketing, and operations to understand business drivers and influence decision making
• Participate in developing and maintaining financial reporting and analysis tools to enhance the accuracy and efficiency of financial analysis
• Ad-hoc financial analysis and reporting requests as needed
• Participate in the continued development of accurate and effective financial reporting for Courier, ensuring accuracy and completeness of financial data and compliance with accounting standards and policies

Our humble expectations

• Bachelor's degree in Finance, Accounting, Economics, or a related field
• Relevant experience in a highly analytical role like Investment Banking, Consulting, FP&A in Tech company or similar
• Ability to work independently and as part of a team in a fast-paced, dynamic environment
• Very strong analytical skills and proficiency in financial modeling and analysis tools (e.g. Google Sheets, Excel, Looker). Experience and ability to work with large amounts of data.
• Knowledge of accounting principles and financial reporting standards
• Good communication skills, with the ability to present complex financial information in a clear and concise manner

Next steps

If you are excited about working in a high-growth environment, taking ownership of things you care about, and being part of an ambitious group of professionals, then click below to apply and get the conversation going!

About the Team

The Customer Success Team is part of DoorDash's In-Store Business Unit and serves as the heartbeat of our customers. We are a diverse, global team working to help our customers meet their business goals through creative problem-solving, data and deep product knowledge, always with a customer centric approach. Our team is a group of empathetic relationship builders, curious minds, doers, thinkers, strategizers, and friendly humans who are passionate about supporting the hospitality industry.

About the Role

We are looking for a Customer Success Manager to help secure the long-term success of our customers by providing support throughout their entire life cycle including deployment, training, and adoption. This role is essential in ensuring that our clients are provided with a world-class experience and opportunities to further develop their business. Through meaningful experiences and innovative technology solutions, we strive to empower restaurant and hospitality operators to deliver world-class guest experiences and help their businesses to thrive.

You’re excited about this opportunity because you will…

• Manage your book of business ensuring strong customer health and adoption. Achieve gross-and-net retention revenue targets while identifying upsell opportunities to pass to our account development teams. 
• Develop success plans to ensure customer objectives are achieved. Build strong, long-lasting relationships and become a trusted advisor with key stakeholders and executive sponsors.
• Maintain data integrity to track key metrics, specifically ROI. Analyze your findings and make recommendations to optimize for maximum revenue.
• Become an expert on the SevenRooms platform. Provide technical and business solutions while assisting with product adoption and optimization.
• Work seamlessly with various teams across SevenRooms. Ensure we're delivering quality and thoughtful products to our clients through effective collaboration.

We’re excited about you because…

• You have 2-3 years of experience working in a Customer Success role with excellent verbal and written communications skills 
• You have demonstrated ability to communicate, present, and influence credibly and effectively at all levels of the organization, including executive and C-level
• You have experience building and implementing systems and processes for internal communication with proven ability to manage multiple projects
• You possess strong attention to detail while maintaining the ability to see the big picture and strategic objectives
• You are passionate about helping customers succeed and have a natural curiosity for understanding business challenges and solving problems
• You are able to communicate fluently in French and/or Italian

About DoorDash

At DoorDash, our mission to empower local economies shapes how our team members move quickly, learn, and reiterate in order to make impactful decisions that display empathy for our range of users—from Dashers to merchant partners to consumers. We are a technology and logistics company that started with door-to-door delivery, and we are looking for team members who can help us go from a company that is known for delivering food to a company that people turn to for any and all goods. 

DoorDash is growing rapidly and changing constantly, which gives our team members the opportunity to share their unique perspectives, solve new challenges, and own their careers. We're committed to supporting employees’ happiness, healthiness, and overall well-being by providing comprehensive benefits and perks.

Our Commitment to Diversity and Inclusion

We’re committed to growing and empowering a more inclusive community within our company, industry, and cities. That’s why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel. 

If you need any accommodations, please inform your recruiting contact upon initial connection.

#LI-WM1

Notice to Applicants for Jobs Located in NYC or Remote Jobs Associated With Office in NYC Only

We use Covey as part of our hiring and/or promotional process for jobs in NYC and certain features may qualify it as an AEDT in NYC. As part of the hiring and/or promotion process, we provide Covey with job requirements and candidate submitted applications. We began using Covey Scout for Inbound from August 21, 2023, through December 21, 2023, and resumed using Covey Scout for Inbound again on June 29, 2024.

The Covey tool has been reviewed by an independent auditor. Results of the audit may be viewed here: Covey

The Team & Role

As the Sales Engineer, you will manage all technical aspects of the SevenRooms sales cycle, including delivering product demonstrations, recommending solutions and providing industry & product expertise to help our prospects and clients succeed on the SevenRooms platform.

You must be both sales-focused and technically capable. You will have the insight to make the connection between a customer's specific business problems and SevenRooms' solution, the customer-facing skills to communicate that connection, ability to partner with multiple technical and executive audiences. You will also have the technical skills to build demos, complete proof-of-concepts, Statements of Work, and map RFI/RFP requirements to our solutions. The role will also require working with existing customers to scope & execute complex client side API integrations. This position will report into our Sales Engineering Leader. 

The SevenRooms Revenue team is on a mission to redefine and reshape the hospitality industry for restaurant operators around the globe. We are a diverse, global team working to help our customer-facing teams to meet their business goals through data solutions and deep product knowledge. We are curious and solutions-driven group who work across the organization to move projects forward.

What You'll Do

• Facilitate a collaborative environment by partnering with Sales, Customer Success, Marketing and Product teams to support and close deals and support onboarding our clients to go live.
• Assist internal and client teams in both sales (60%) and post-live (40%) activities or needs.
• Manage post contract handoff to the implementation teams to ensure they are set up for success and have a smooth implementation.
• Engage with strategic customers who are looking for guidance on their digital technology stack. Understand their goals and their setup, and build project implementation plans to ensure success with SevenRooms.
• Provide how-to's and document walk-throughs of API and technical information to prospects and current customers, along with the ability to translate the needs of the customer back to Engineering and other team members.
• Leverage SevenRooms API to test use-cases, diagnose bugs, etc 
• Lead discovery sessions to identify goals and workflows, and guide discussions about how SevenRooms products can help them achieve their goals.
• Create and own SOWs while collaborating with Sales, Product, Implementation,, and Customer Success to define work, cost, and timelines.
• Partner with Product Managers on any required or requested enhancements.
• Build relationships with partners internally and externally.
• Work with Partnerships to identify and manage relationships with 3rd parties (POS, Payments, Online Ordering, and more).
• Lead RFI/RFPs documentation that highlight the SevenRooms product to prospective clients and partners.

Who You Are

• 5+ years of experience with Product Management, Sales Engineering, Solutions Consulting, Technical Project Management, or similar fields.
• Experience breaking down and explaining complex information and technical concepts in a simple way
• Ability to debate respectfully, encourage collaboration, and lead agreement
• Passion to work with Enterprise level brands domestically and internationally
• A balance of sales passion and technical skills to foster excitement in the project planning process
• Experience supporting the Sales or Implementation cycles of SaaS solutions to GTM Operations, Engineering and Marketing functions
• Experience analyzing large sets of data to create recommendations and provide guidance
• Experience creating solutions architecture diagrams/visualizations
• Experience answering security/privacy questionnaires 
• Previous experience and knowledge on API
• Building, scaling, and continued successful implementation of new products and features
• Outstanding ability to thoughtfully explain problems and resolutions
• Passion for creating an excellent customer experience and an interest in advocating for clients

About DoorDash

At DoorDash, our mission to empower local economies shapes how our team members move quickly, learn, and reiterate in order to make impactful decisions that display empathy for our range of users—from Dashers to merchant partners to consumers. We are a technology and logistics company that started with door-to-door delivery, and we are looking for team members who can help us go from a company that is known for delivering food to a company that people turn to for any and all goods. 

DoorDash is growing rapidly and changing constantly, which gives our team members the opportunity to share their unique perspectives, solve new challenges, and own their careers. We're committed to supporting employees’ happiness, healthiness, and overall well-being by providing comprehensive benefits and perks.

Our Commitment to Diversity and Inclusion

We’re committed to growing and empowering a more inclusive community within our company, industry, and cities. That’s why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel. 

If you need any accommodations, please inform your recruiting contact upon initial connection.

Notice to Applicants for Jobs Located in NYC or Remote Jobs Associated With Office in NYC Only

We use Covey as part of our hiring and/or promotional process for jobs in NYC and certain features may qualify it as an AEDT in NYC. As part of the hiring and/or promotion process, we provide Covey with job requirements and candidate submitted applications. We began using Covey Scout for Inbound from August 21, 2023, through December 21, 2023, and resumed using Covey Scout for Inbound again on June 29, 2024.

The Covey tool has been reviewed by an independent auditor. Results of the audit may be viewed here: Covey

About the Team

The SMB Sales team at SevenRooms is on a mission to reshape the hospitality industry by helping restaurant operators take control of their guest relationships. We partner closely with clients to uncover business gaps, offer creative solutions, and drive long-term value through our operator-first platform. We’re a team of strategic thinkers, trusted advisors, and passionate relationship-builders who believe in the power of hospitality—and the technology that supports it.

About the Role

As a Sales Development Representative (SDR), you'll be responsible for creating new business sales opportunities for SevenRooms by researching restaurants, hotels, and hospitality operators in the NAM region. You'll identify, engage, and qualify prospects that fit within our target customer profile, serving as the first point of contact for potential customers and evangelizing the power of our innovative guest experience & retention platform.

You’re excited about this opportunity because you will…

• Prospect and identify clients. Connect via email outreach and cold calling, inspiring prospects to learn about how SevenRooms can be an asset to their business. 
• Manage an organized pipeline. Test new technologies to source contact information and facilitate outbound outreach.
• Discover new target markets and implement thoughtful campaigns. Conduct outbound calls and emails, assisting the sales team by identifying relevant decision makers.
• Establish strong working relationships with prospects in the UK. Build rapport with different stakeholders. 

We’re excited about you because…

• You have 1+ years of previous work experience with strong attention to detail and ability to juggle multiple tasks at one time 
• You're comfortable in a quota driven sales environment with strong written and verbal communication skills
• You're a self-motivated and determined individual who likes the challenge of setting and exceeding goals, with innate curiosity and results-oriented mindset
• You have cold calling, sales training and Salesforce.com experience (preferred) with the natural ability to quickly build rapport and relationships
• You have restaurant, nightlife or hotel industry experience (a plus) and thrive in environments that require proactive thinking and relationship building

About DoorDash

At DoorDash, our mission to empower local economies shapes how our team members move quickly, learn, and reiterate in order to make impactful decisions that display empathy for our range of users—from Dashers to merchant partners to consumers. We are a technology and logistics company that started with door-to-door delivery, and we are looking for team members who can help us go from a company that is known for delivering food to a company that people turn to for any and all goods. 

DoorDash is growing rapidly and changing constantly, which gives our team members the opportunity to share their unique perspectives, solve new challenges, and own their careers. We're committed to supporting employees’ happiness, healthiness, and overall well-being by providing comprehensive benefits and perks.

Our Commitment to Diversity and Inclusion

We’re committed to growing and empowering a more inclusive community within our company, industry, and cities. That’s why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel. 

If you need any accommodations, please inform your recruiting contact upon initial connection.

Notice to Applicants for Jobs Located in NYC or Remote Jobs Associated With Office in NYC Only

We use Covey as part of our hiring and/or promotional process for jobs in NYC and certain features may qualify it as an AEDT in NYC. As part of the hiring and/or promotion process, we provide Covey with job requirements and candidate submitted applications. We began using Covey Scout for Inbound from August 21, 2023, through December 21, 2023, and resumed using Covey Scout for Inbound again on June 29, 2024.

The Covey tool has been reviewed by an independent auditor. Results of the audit may be viewed here: Covey

About the Team

The Customer Success Team is part of DoorDash's In-Store Business Unit and serves as the heartbeat of our customers. We are a diverse, global team working to help our customers meet their business goals through creative problem-solving, data and deep product knowledge, always with a customer centric approach. Our team is a group of empathetic relationship builders, curious minds, doers, thinkers, strategizers, and friendly humans who are passionate about supporting the hospitality industry.

About the Role

We are looking for a Customer Success Manager to help secure the long-term success of our customers by providing support throughout their entire life cycle including deployment, training, and adoption. This role is essential in ensuring that our clients are provided with a world-class experience and opportunities to further develop their business. Through meaningful experiences and innovative technology solutions, we strive to empower restaurant and hospitality operators to deliver world-class guest experiences and help their businesses to thrive.

You’re excited about this opportunity because you will…

• Manage your book of business ensuring strong customer health and adoption. Achieve gross-and-net retention revenue targets while identifying upsell opportunities to pass to our account development teams. 
• Develop success plans to ensure customer objectives are achieved. Build strong, long-lasting relationships and become a trusted advisor with key stakeholders and executive sponsors.
• Maintain data integrity to track key metrics, specifically ROI. Analyze your findings and make recommendations to optimize for maximum revenue.
• Become an expert on the SevenRooms platform. Provide technical and business solutions while assisting with product adoption and optimization.
• Work seamlessly with various teams across SevenRooms. Ensure we're delivering quality and thoughtful products to our clients through effective collaboration.

We’re excited about you because…

• You have 2-3 years of experience working in a Customer Success role with excellent verbal and written communications skills 
• You have demonstrated ability to communicate, present, and influence credibly and effectively at all levels of the organization, including executive and C-level
• You have experience building and implementing systems and processes for internal communication with proven ability to manage multiple projects
• You possess strong attention to detail while maintaining the ability to see the big picture and strategic objectives
• You are passionate about helping customers succeed and have a natural curiosity for understanding business challenges and solving problems
• You are able to communicate fluently in French, Italian or Spanish (nice-to-have)

About DoorDash

At DoorDash, our mission to empower local economies shapes how our team members move quickly, learn, and reiterate in order to make impactful decisions that display empathy for our range of users—from Dashers to merchant partners to consumers. We are a technology and logistics company that started with door-to-door delivery, and we are looking for team members who can help us go from a company that is known for delivering food to a company that people turn to for any and all goods. 

DoorDash is growing rapidly and changing constantly, which gives our team members the opportunity to share their unique perspectives, solve new challenges, and own their careers. We're committed to supporting employees’ happiness, healthiness, and overall well-being by providing comprehensive benefits and perks.

Our Commitment to Diversity and Inclusion

We’re committed to growing and empowering a more inclusive community within our company, industry, and cities. That’s why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel. 

If you need any accommodations, please inform your recruiting contact upon initial connection.

#LI-WM1

Notice to Applicants for Jobs Located in NYC or Remote Jobs Associated With Office in NYC Only

We use Covey as part of our hiring and/or promotional process for jobs in NYC and certain features may qualify it as an AEDT in NYC. As part of the hiring and/or promotion process, we provide Covey with job requirements and candidate submitted applications. We began using Covey Scout for Inbound from August 21, 2023, through December 21, 2023, and resumed using Covey Scout for Inbound again on June 29, 2024.

The Covey tool has been reviewed by an independent auditor. Results of the audit may be viewed here: Covey

About Emplifi

Emplifi is a leading AI-powered social media marketing and customer experience platform, empowering brands to deliver meaningful, connected experiences across digital channels. Recognized as a Leader by renowned analysts and celebrated as a customer favorite, Emplifi provides innovative, data-driven insights and AI-powered tools to help brands optimize social media performance, elevate their influencer marketing strategies, and deliver impactful customer engagement across marketing, commerce, and care.

About the Marketing Team 

Marketing is the centre of creativity at Emplifi. We are a growing department with an attitude of if you can dream it, you can market it. The marketing team drives powerful initiatives that impact how we are seen by the rest of the world, and ultimately engages prospects and customers on a journey with us. Every role on our team holds a key function in the success of our business. You'll work alongside skilled marketing experts located across the globe, in addition to collaborating cross-functionally with other teams.

One thing we can promise is you'll never get bored. Being in a hyper-growth stage we have so many exciting adventures ahead of us. If you're looking for a job where you can have a real impact then you've come to the right place.   

About the Role

We’re looking for a strategic and execution-focused Customer Marketing Manager to drive retention, expansion, and advocacy across Emplifi’s customer base.

In this role will focus on turning satisfied customers into long-term partners and active advocates. You will own programs that increase customer engagement, drive cross-sell and upsell opportunities, and build a strong pipeline of customer proof to support growth.

You will play a critical role in ensuring Emplifi delivers value beyond the product—creating meaningful customer experiences that strengthen relationships and drive measurable business outcomes.

This role can be based in our European Offices in London, Munich or Prague.

What You’ll Do Here

• Work closely with leadership across Marketing, Customer Success, Sales, and Product to drive customer engagement, retention, and expansion across Emplifi’s customer base
• Partner with Product Marketing to develop and execute programs that ensure customers are realizing value from the platform, increasing adoption and long-term retention
• Drive campaigns and initiatives that support cross-sell and upsell opportunities, partnering with Sales and Customer Success to identify and activate expansion opportunities
• Drive reuse of demand generation campaigns and assets for customer audiences, tailoring messaging to support retention and expansion
• Scale Emplifi’s customer advocacy program, including case studies, testimonials, reviews, and reference management
• Identify, engage, and nurture customer champions, turning satisfied customers into active advocates and contributors
• Drive creative and engaging customer marketing activities across regions, balancing global consistency with local relevance
• Research, plan, and manage customer engagement programs, including webinars, roundtables, and virtual and in-person events
• Establish and run customer advisory boards in partnership with Product and Customer Success to ensure customer feedback informs product direction
• Support the strategy and execution of customer-focused events, including Emplifi’s user conference and regional activations
• Identify and engage third-party experts, partners, and customers to strengthen credibility and deepen relationships
• Manage program execution end-to-end, including logistics, vendors, and budgets, ensuring high-quality delivery across all initiatives

What You’ll Bring to Us

• 3+ years of experience in customer marketing, lifecycle marketing, or related marketing roles in B2B SaaS
• Proven ability to build and execute marketing campaigns to drive customer engagement, retention, and expansion
• An AI-first mindset, with the ability to continuously leverage AI tools to simplify processes, streamline workflows, boost efficiency, and drive measurable business impact
• Strong communication skills, both written and verbal
• Experience working cross-functionally with Sales, Customer Success, and Product Marketing
• Comfortable managing multiple programs and stakeholders across regions
• Experience with tools such as Salesforce, Marketo, and customer marketing platforms
• Strong organizational and project management skills
• Experience managing events, campaigns, and customer programs
• Data-driven mindset with the ability to measure and communicate impact
• High-energy, proactive, and execution-oriented

What We Offer

• International and fast-paced environment
• Chance to work with the world’s biggest brands at the CX tech leader
• Agile and open-minded culture, with high levels of trust and flexibility 
• Opportunity for professional growth and development 
• Possibility to learn new and cutting-edge technologies, in an environment that encourages new ideas
• Flexible working environment
• Opportunity to use English on a daily basis
• There’s more as well! Speak with us to find out all the details!

At Emplifi, we are committed to creating a workplace where everyone is valued, respected, and empowered to bring their whole selves to work. We welcome applications from individuals of all ages, races, religions, genders, sexual orientations, gender identities, and LGBTQ+ communities.

Emplifi offers a safe, inclusive, and supportive environment where every employee has the opportunity to thrive and is encouraged to be who they are.

We welcome and encourage applicants with disabilities. Accommodations are available upon request at any stage of the recruitment process.

Location: Singapore #LI-Hybrid

About Sedna

Sedna is at the forefront of revolutionising global trade, serving as the North Star for businesses navigating the complexities of international commerce. Our AI-powered platform is designed to make global trade more efficient, transparent, and sustainable. As we continue to grow and innovate, we are looking for exceptional talent to join our journey and contribute to our mission of transforming global trade.

Role Overview

As a Customer Education Specialist at Sedna, you will deliver structured onboarding and training experiences to customers across regions and customer types. This role is focused on consistent, high-quality execution of Sedna’s education programmes, using predefined curricula, materials, and workflows.

You will deliver both onsite and virtual training sessions independently, follow established education frameworks, and escalate observations through defined channels. This role does not own programme design or customer strategy, but plays a critical role in ensuring customers receive clear, repeatable training that supports early adoption and time-to-value.

This role is well suited to career professionals, including maritime graduates, who are confident delivering to customers, comfortable travelling, and motivated by structured, hands-on execution.

Key Responsibilities

Education Delivery

• Deliver onsite and virtual training sessions independently, using predefined curricula, agendas, and supporting materials
• Facilitate structured onboarding sessions aligned to customer roles, workflows, and lifecycle stage
• Ensure consistent delivery quality across customers, regions, and training formats

Observation & Escalation

• Observe and flag gaps in understanding, workflow adoption, or operational readiness during training
• Escalate observations via established processes for review by senior Adoption or Delivery leaders
• Record session feedback and outcomes to support continuous improvement of training programmes

Launch & Onboarding Support

• Support customer launch activity through scheduled training and enablement sessions
• Deliver repeatable onboarding experiences that align to Sedna’s standard implementation approach
• Contribute to predictable launch throughput by following defined education schedules and formats

Programme Contribution

• Provide structured feedback on training materials, delivery flow, and common customer questions
• Support improvements to education content by sharing recurring themes and observations
• Maintain accurate session records and completion status in agreed systems

Qualifications & Experience

Required

• Background or education in maritime, shipping, logistics, or port operations, or demonstrable interest in the maritime industry
• Strong written and verbal communication skills, with confidence presenting to customer audiences
• Comfortable following structured processes and delivering against predefined agendas
• Highly organised, reliable, and accountable in managing scheduled commitments
• Willingness and ability to travel internationally for onsite training

Preferred

• Prior customer-facing experience (e.g. onboarding, training, operations, support, or education)
• Exposure to SaaS products or operational software
• Experience working across different cultures or regions

Travel & Logistics

• Expected travel: approximately 30% of the time, including international travel
• Candidates must have the legal right to travel internationally and meet visa requirements where applicable

Directional KPIs

• On-time and successful delivery of scheduled onboarding and training sessions
• Training completion rates aligned to customer launch plans
• Consistent delivery quality as measured through internal review and feedback
• Timely escalation of delivery risks or readiness gaps
• Contribution of actionable feedback to education programme improvements

Our values:

Finally, culture is important to us, so we also look for candidates who share our values:

Stay ahead, stay agile

• We don’t just adapt-we anticipate change and act with confidence.
• Curiosity, data, and customer insights help us stay ahead of the curve.
• We embrace challenges as opportunities and remain resilient under pressure.
• By staying open to new ideas and ways of working, we lead the future.

Execute with focus

• We turn strategy into action, delivering measurable results that matter.
• Every initiative counts-discipline and ownership drive business impact.
• We make smart decisions with speed, balancing pace and precision.
• Clear priorities keep us focused on what moves the needle.

Work together, win together

• Collaboration is our superpower-we succeed as one team, internally and with customers.
• We co-create solutions, seek feedback, and build the future of the OS together.
• Strong relationships are built on trust, respect, and shared goals. 
• By aligning across teams and with customers, we unlock greater impact.

Why Join Sedna? 

• Be part of a dynamic team driving innovation in the maritime industry
• Join a culture of innovation and openness where your ideas can make a real impact
• Work with technology that's transforming the maritime industry 
• Contribute to solutions that drive both profitability and sustainability in shipping 

The role reports to the Head of Customer Adoption and is an integral part of our Customer Operations team in London.

Sedna is committed to maintaining a progressive, innovative workplace where every team member can thrive. We value diversity, sustainability, and continuous learning as we work together to shape the future of maritime technology.

Location: Greece #LI-Hybrid

About Sedna

Sedna is at the forefront of revolutionising global trade, serving as the North Star for businesses navigating the complexities of international commerce. Our AI-powered platform is designed to make global trade more efficient, transparent, and sustainable. As we continue to grow and innovate, we are looking for exceptional talent to join our journey and contribute to our mission of transforming global trade.

Role Overview

As a Customer Education Specialist at Sedna, you will deliver structured onboarding and training experiences to customers across regions and customer types. This role is focused on consistent, high-quality execution of Sedna’s education programmes, using predefined curricula, materials, and workflows.

You will deliver both onsite and virtual training sessions independently, follow established education frameworks, and escalate observations through defined channels. This role does not own programme design or customer strategy, but plays a critical role in ensuring customers receive clear, repeatable training that supports early adoption and time-to-value.

This role is well suited to career professionals, including maritime graduates, who are confident delivering to customers, comfortable travelling, and motivated by structured, hands-on execution.

Key Responsibilities

Education Delivery

• Deliver onsite and virtual training sessions independently, using predefined curricula, agendas, and supporting materials
• Facilitate structured onboarding sessions aligned to customer roles, workflows, and lifecycle stage
• Ensure consistent delivery quality across customers, regions, and training formats

Observation & Escalation

• Observe and flag gaps in understanding, workflow adoption, or operational readiness during training
• Escalate observations via established processes for review by senior Adoption or Delivery leaders
• Record session feedback and outcomes to support continuous improvement of training programmes

Launch & Onboarding Support

• Support customer launch activity through scheduled training and enablement sessions
• Deliver repeatable onboarding experiences that align to Sedna’s standard implementation approach
• Contribute to predictable launch throughput by following defined education schedules and formats

Programme Contribution

• Provide structured feedback on training materials, delivery flow, and common customer questions
• Support improvements to education content by sharing recurring themes and observations
• Maintain accurate session records and completion status in agreed systems

Qualifications & Experience

Required

• Background or education in maritime, shipping, logistics, or port operations, or demonstrable interest in the maritime industry
• Strong written and verbal communication skills, with confidence presenting to customer audiences
• Comfortable following structured processes and delivering against predefined agendas
• Highly organised, reliable, and accountable in managing scheduled commitments
• Willingness and ability to travel internationally for onsite training

Preferred

• Prior customer-facing experience (e.g. onboarding, training, operations, support, or education)
• Exposure to SaaS products or operational software
• Experience working across different cultures or regions

Travel & Logistics

• Expected travel: approximately 30% of the time, including international travel
• Candidates must have the legal right to travel internationally and meet visa requirements where applicable

Directional KPIs

• On-time and successful delivery of scheduled onboarding and training sessions
• Training completion rates aligned to customer launch plans
• Consistent delivery quality as measured through internal review and feedback
• Timely escalation of delivery risks or readiness gaps
• Contribution of actionable feedback to education programme improvements

Our values:

Finally, culture is important to us, so we also look for candidates who share our values:

Stay ahead, stay agile

• We don’t just adapt-we anticipate change and act with confidence.
• Curiosity, data, and customer insights help us stay ahead of the curve.
• We embrace challenges as opportunities and remain resilient under pressure.
• By staying open to new ideas and ways of working, we lead the future.

Execute with focus

• We turn strategy into action, delivering measurable results that matter.
• Every initiative counts-discipline and ownership drive business impact.
• We make smart decisions with speed, balancing pace and precision.
• Clear priorities keep us focused on what moves the needle.

Work together, win together

• Collaboration is our superpower-we succeed as one team, internally and with customers.
• We co-create solutions, seek feedback, and build the future of the OS together.
• Strong relationships are built on trust, respect, and shared goals. 
• By aligning across teams and with customers, we unlock greater impact.

Why Join Sedna? 

• Be part of a dynamic team driving innovation in the maritime industry
• Join a culture of innovation and openness where your ideas can make a real impact
• Work with technology that's transforming the maritime industry 
• Contribute to solutions that drive both profitability and sustainability in shipping 

The role reports to the Head of Customer Adoption and is an integral part of our Customer Operations team in London.

Sedna is committed to maintaining a progressive, innovative workplace where every team member can thrive. We value diversity, sustainability, and continuous learning as we work together to shape the future of maritime technology.

Location: London #LI-Hybrid

About Sedna

Sedna is at the forefront of revolutionising global trade, serving as the North Star for businesses navigating the complexities of international commerce. Our AI-powered platform is designed to make global trade more efficient, transparent, and sustainable. As we continue to grow and innovate, we are looking for exceptional talent to join our journey and contribute to our mission of transforming global trade.

Role Overview

As a Customer Education Specialist at Sedna, you will deliver structured onboarding and training experiences to customers across regions and customer types. This role is focused on consistent, high-quality execution of Sedna’s education programmes, using predefined curricula, materials, and workflows.

You will deliver both onsite and virtual training sessions independently, follow established education frameworks, and escalate observations through defined channels. This role does not own programme design or customer strategy, but plays a critical role in ensuring customers receive clear, repeatable training that supports early adoption and time-to-value.

This role is well suited to career professionals, including maritime graduates, who are confident delivering to customers, comfortable travelling, and motivated by structured, hands-on execution.

Key Responsibilities

Education Delivery

• Deliver onsite and virtual training sessions independently, using predefined curricula, agendas, and supporting materials
• Facilitate structured onboarding sessions aligned to customer roles, workflows, and lifecycle stage
• Ensure consistent delivery quality across customers, regions, and training formats

Observation & Escalation

• Observe and flag gaps in understanding, workflow adoption, or operational readiness during training
• Escalate observations via established processes for review by senior Adoption or Delivery leaders
• Record session feedback and outcomes to support continuous improvement of training programmes

Launch & Onboarding Support

• Support customer launch activity through scheduled training and enablement sessions
• Deliver repeatable onboarding experiences that align to Sedna’s standard implementation approach
• Contribute to predictable launch throughput by following defined education schedules and formats

Programme Contribution

• Provide structured feedback on training materials, delivery flow, and common customer questions
• Support improvements to education content by sharing recurring themes and observations
• Maintain accurate session records and completion status in agreed systems

Qualifications & Experience

Required

• Background or education in maritime, shipping, logistics, or port operations, or demonstrable interest in the maritime industry
• Strong written and verbal communication skills, with confidence presenting to customer audiences
• Comfortable following structured processes and delivering against predefined agendas
• Highly organised, reliable, and accountable in managing scheduled commitments
• Willingness and ability to travel internationally for onsite training

Preferred

• Prior customer-facing experience (e.g. onboarding, training, operations, support, or education)
• Exposure to SaaS products or operational software
• Experience working across different cultures or regions

Travel & Logistics

• Expected travel: approximately 30% of the time, including international travel
• Candidates must have the legal right to travel internationally and meet visa requirements where applicable

Directional KPIs

• On-time and successful delivery of scheduled onboarding and training sessions
• Training completion rates aligned to customer launch plans
• Consistent delivery quality as measured through internal review and feedback
• Timely escalation of delivery risks or readiness gaps
• Contribution of actionable feedback to education programme improvements

Our values:

Finally, culture is important to us, so we also look for candidates who share our values:

Stay ahead, stay agile

• We don’t just adapt-we anticipate change and act with confidence.
• Curiosity, data, and customer insights help us stay ahead of the curve.
• We embrace challenges as opportunities and remain resilient under pressure.
• By staying open to new ideas and ways of working, we lead the future.

Execute with focus

• We turn strategy into action, delivering measurable results that matter.
• Every initiative counts-discipline and ownership drive business impact.
• We make smart decisions with speed, balancing pace and precision.
• Clear priorities keep us focused on what moves the needle.

Work together, win together

• Collaboration is our superpower-we succeed as one team, internally and with customers.
• We co-create solutions, seek feedback, and build the future of the OS together.
• Strong relationships are built on trust, respect, and shared goals. 
• By aligning across teams and with customers, we unlock greater impact.

Why Join Sedna? 

• Be part of a dynamic team driving innovation in the maritime industry
• Join a culture of innovation and openness where your ideas can make a real impact
• Work with technology that's transforming the maritime industry 
• Contribute to solutions that drive both profitability and sustainability in shipping 

The role reports to the Head of Customer Adoption and is an integral part of our Customer Operations team in London.

Sedna is committed to maintaining a progressive, innovative workplace where every team member can thrive. We value diversity, sustainability, and continuous learning as we work together to shape the future of maritime technology.

About The Team:

At HelloFresh, we are changing the way people eat forever. We are looking for a Senior Demand Planner to join our Central Planning Team, driving strategic forecasting and technical innovation across the UK and International markets while acting as the operational heartbeat of selected European markets. Seeking a data-savvy pro with strong SQL skills to unlock insights and drive smart decisions!

You will play a pivotal role in our Operations, moving from fragmented local forecasting to a unified, automated, and data-driven global model. You will also own the demand signal that drives every operational decision - from how much food we buy (Procurement) to how many staff we schedule (Production) and how many trucks we book (Logistics).

The Mission:

The Demand Planning team is transitioning from a legacy operating model into a Predictive Intelligence function. Our vision is to evolve from reactive demand estimation to active supply chain shaping, leveraging data to anticipate market shifts, mitigate risk, and optimize operational costs.

You will bridge the gap between legacy operations and predictive intelligence. This role has a critical dual objective:

1. Strategic Architecture & Innovation: Driving the innovation required to architect the standardized forecasting tools, demand simulation frameworks, and future-state processes that will unlock scalable growth across International markets.
2. Operational Execution & Continuity: Ensuring flawless operational continuity for Ireland forecasting, protecting service levels and optimizing costs during this transition.

Ultimately, you will ensure that while we build the next generation of automated planning pipelines, our daily supply chain execution remains agile, accurate, and highly efficient.

What You Will Be Doing:

Strategic Improvement

• Drive Standardization: Establish a unified, model-driven demand planning architecture. You will manage the planning process to strictly limit manual overrides, ensure real-time communication with key stakeholders and proactively take actions to correct the forecast.
• Automated Ecosystem Transition: Drive the shift toward an automated pipeline. Work alongside forecast engineers to design robust solutions that support an efficient, scalable process, ensuring local nuances are handled without breaking the unified code base.
• Scenario Modeling & Innovation: Work with Data Science to refine our Confidence Range Forecasts and Scenario Simulations. Build "What-If" scenarios (e.g., “What if we run an aggressive promo in Ireland next week?”) to stress-test operational capacity and mitigate supply chain risk.

Cross-Functional Stakeholder Management (S&OP)

• Lead the S&OP Rhythm: Facilitate the weekly planning cycle with local stakeholders such as Market leadership, Logistics, Production and Procurement. You will shift the focus from simple error reporting to comprehensive risk management and strategic alignment.
• Commercial & Marketing Alignment: Partner with Marketing to align on customer conversions and retention. You will ensure that growth campaigns are accurately reflected in the Expected Demand view before they hit the supply chain.
• Deep Dive Diagnostics: When deviations occur, you will move beyond surface-level metrics. Your role is to explain the key drivers of the variance to provide actionable insights that prevent recurrence.

Operational Forecasting & Plan Ownership

• Drive the Transition to an Automated Ecosystem: Drive the shift toward an automated, robust ecosystem (using tools like Python, Databricks, and Streamlit as examples). You will not just use these tools; you will work alongside forecast engineers to design robust solutions that support an efficient, scalable process, ensuring local nuances are handled without breaking the unified code base. 
• Own the Number: Generate and validate daily and weekly demand plans for Ireland. You are the guardian of the Decision-Time forecast, ensuring the plan is accurate at the exact moment Procurement and Production need to act, without relying on rigid timelines but rather on operational readiness.
• Manage Trends & Operational Agility: Monitor changes in trends and the need for quick operational adaptations. You will incorporate performance metrics, not only to track stability but to implement stakeholder discipline, ensuring that changes are communicated promptly and the organization adapts efficiently.

Who You Are:

You are a hybrid: part analyst and planner, part diplomat, and part strategic change agent. You know a demand plan is useless if it simply reports numbers without driving action. You ensure every plan reconciles conflicting cross-functional needs, championing structural transformation through deep insights and a proactive understanding of error and risk.

Must-Haves:

• Experience: 4+ years in Demand Planning, Supply Planning, or Data Analytics, preferably in e-commerce, food retail, or FMCG (short shelf-life/perishable experience is a massive plus).
• Tech Stack: You are ready to leave spreadsheets behind. Proficiency in SQL is required. Experience with Python (pandas, forecasting libraries) and Visualization tools (Tableau/Streamlit) is strongly preferred as we transition to our automated pipelines. 
• Analytical Rigor: You possess strong analytical skills and a problem-solving, forward-looking mindset. You understand how to evaluate performance holistically and are proficient in forecasting techniques.
• Young Market Mindset: You are comfortable with ambiguity. You know how to forecast in environments with limited historical data (like our newer markets) by using proxy data and trend smoothing.
• Project Management & Delivery: You can plan and sequence initiatives across markets, handling ambiguity and frequent reprioritisation. You have a track record of prioritising and landing a roadmap of improvements.
• Risk & Change Management: You proactively anticipate demand and supply risks. You are experienced in proposing mitigations (buffers, caps, swaps) and communicating complex trade-offs to senior stakeholders to protect service and cost.
• Project & Data Tools: Advanced Excel/Google Sheets skills are essential. You are comfortable using JIRA/Confluence (or similar) for managing backlogs and requirements.
• Quality & Monitoring: Experience with data validation/QA frameworks, alerting systems, and SLA tracking to ensure forecast reliability.

Soft Skills:

• Influence: You can hold your ground with Senior Stakeholders (Head of Operations, Procurement Directors) when challenging their numbers or explaining a forecast miss.
• Clarity: You can translate complex statistical concepts (e.g., "algorithm bias") into business impact (e.g., "we need to buy 10% more chicken").
• Stakeholder Leadership: You possess strong stakeholder management skills, influencing across Marketing, Procurement, Finance, and Tech. You ensure alignment across diverse functions.

What you will get in return:

● 70% off HelloFresh or Green Chef boxes
● Company pension scheme
● Gym membership
● Bupa private medical insurance (including dental & family cover options)
● Electric vehicle scheme
● Mental health first aiders and an employee assistance programme
● Dog friendly office! (London site only)
● Nursery support scheme
● Cycle to work scheme
● Group Life Assurance

Location: The HelloFresh Farm, 60 Worship Street, EC2A 2EZ, London or any other international HelloFresh market

To be considered for this role, you’ll need to have the independent right to work in the UK, as we're unfortunately unable to provide sponsorship at this time.

Hybrid Working Policy
We offer a hybrid working policy for eligible roles, allowing flexibility to work from home and in the office. For more details on eligibility and how this applies to the role you're applying for, please consult with our recruiter.

Next steps: Your application will be reviewed and if successful, a member of the Talent Acquisition Team will be in touch within 2 weeks. 

About The Team:

We’re looking for a Senior Demand Planning Analyst who is as comfortable writing SQL as they are explaining a forecast miss to a Procurement Director. This is a hybrid role: part data engineer, part forecaster, part cross-functional operator.

You’ll own the demand signal that drives every operational decision at HelloFresh, from how much food we buy to how many staff we schedule and how many trucks we book. Your forecasts directly determine food waste, labour costs, and customer experience for millions of meals across Europe.

Our Demand Planning team is transitioning from a legacy operating model to a unified, automated, data-driven global function. You will bridge that gap — building the next-generation forecasting capabilities while keeping daily supply chain execution accurate and agile.

What You’ll Do

Build & Automate Forecasting Systems

• Write and maintain SQL queries daily to extract, validate, and transform demand data across cloud data platforms (e.g., Databricks, BigQuery, Snowflake).
• Develop and refine forecasting models in Python, applying statistical and machine learning techniques — from simple trend and seasonality models through to more advanced approaches as the function matures.
• Design dashboards and automated reporting using visualisation tools (e.g., Tableau, Power BI) that give stakeholders self-service access to demand insights.
• Work alongside forecast engineers to architect scalable pipelines, ensuring local market nuances are handled without breaking the unified codebase.
• Build “What-If” scenario simulations (e.g., “What if we run an aggressive promo in a key European market next week?”) to stress-test operational capacity and quantify supply chain risk.

Own the Demand Plan

• Generate and validate daily and weekly demand plans for European markets. You are the guardian of the Decision-Time forecast — the plan must be accurate at the exact moment Procurement and Production need to act.
• Monitor trends, seasonality, and promotional impacts. Proactively flag when the plan needs adjusting and communicate changes before they surprise the supply chain.
• Implement data validation and QA checks to ensure forecast reliability, with alerting for anomalies.

Drive Cross-Functional Alignment (S&OP)

• Drive cross-functional alignment and play a key role in the weekly S&OP planning cycle with Market Leadership, Logistics, Production, and Procurement — ensuring the forecast is shaped by stakeholder inputs and shifting the conversation from error reporting to risk management and strategic alignment.
• Partner with Marketing to ensure growth campaigns and promotions are reflected in the demand view before they hit the supply chain.
• When deviations occur, go beyond surface metrics: diagnose root causes, quantify impact, and deliver actionable insights that prevent recurrence.

What We Need

Required Technical Skills

• SQL: Fluent. You write complex queries daily — joins, window functions, CTEs — and are comfortable working in cloud data platforms (e.g., Databricks, BigQuery, Snowflake).
• Python: Good working knowledge. You can write and maintain scripts for data manipulation, forecasting, and analysis. You don’t need to be a software engineer, but you’re confident using Python to solve analytical problems.
• Visualisation: Experience building dashboards in tools such as Tableau or Power BI to make data accessible to non-technical stakeholders.
• Excel/Google Sheets: Advanced. Still essential for ad-hoc analysis and stakeholder communication, but not your primary tool.

Required Domain Experience

• 4+ years in Demand Planning, Supply Planning, or Supply Chain Analytics. E-commerce, food retail, or FMCG experience is strongly preferred — perishable/short shelf-life experience is a significant plus.
• Strong grasp of forecasting techniques: you understand bias, accuracy metrics (MAPE, WMAPE), trend decomposition, and how to evaluate model performance holistically.
• Experience forecasting in environments with limited historical data (newer markets, product launches) using proxy data and trend smoothing.
• Proven ability to manage demand and supply risks: proposing mitigations (buffers, caps, swaps) and communicating complex trade-offs to senior stakeholders.
• Comfortable with project tools like JIRA/Confluence for managing backlogs and improvement roadmaps.
• Strong communication skills: you can present forecast insights, explain variance drivers, and articulate trade-offs clearly to both technical and non-technical audiences, ensuring alignment across functions.

What you will get in return:

● 70% off HelloFresh or Green Chef boxes
● Company pension scheme
● Gym membership
● Bupa private medical insurance (including dental & family cover options)
● Electric vehicle scheme
● Mental health first aiders and an employee assistance programme
● Dog friendly office! (London site only)
● Nursery support scheme
● Cycle to work scheme
● Group Life Assurance

Location: The HelloFresh Farm, 60 Worship Street, EC2A 2EZ, London or any other international HelloFresh market

To be considered for this role, you’ll need to have the independent right to work in the UK, as we're unfortunately unable to provide sponsorship at this time.

Hybrid Working Policy
We offer a hybrid working policy for eligible roles, allowing flexibility to work from home and in the office. For more details on eligibility and how this applies to the role you're applying for, please consult with our recruiter.

Next steps: Your application will be reviewed and if successful, a member of the Talent Acquisition Team will be in touch within 2 weeks. 

Client Operations, B2B SaaS

Location: Athens #LI-Hybrid

About Sedna

Sedna is at the forefront of revolutionising global trade, serving as the North Star for businesses navigating the complexities of international commerce. Our AI-powered platform is designed to make global trade more efficient, transparent, and sustainable. As we continue to grow and innovate, we are looking for exceptional talent to join our journey and contribute to our mission of transforming global trade.

As an implementation focused Delivery Manager Sedna’s suite of maritime solutions, we are seeking a SaaS experienced individual contributor to join our Customer Operations team in London.

Role Overview

The Implementation Manager owns the delivery of Sedna implementations across some of our most complex and exciting customer relationships. This is a role with real scope, ownership, and the opportunity to make a difference to how customers experience Sedna from day one.

Our customers are shipping and logistics businesses. They are operationally focused, commercially driven, and often undertaking significant change when they adopt Sedna. The person in this role has the opportunity to earn trust quickly, build credibility in a critical industry, and deliver implementations that truly transform how customers work.

This role suits someone who thrives on variety, enjoys the human side of change management as much as the technical side, and wants to be accountable for outcomes rather than just activities. Maritime or shipping experience is strongly preferred, because the ability to speak credibly to our customers about their world is an advantage in this role.

Key Responsibilities

Implementation Delivery

Own the full implementation lifecycle for a concurrent portfolio of customer projects: kick-off, technical configuration, integration, testing, training, go-live, and hypercare. You will have the autonomy to make the decisions that keep projects moving and the support of a strong team behind you.

Stakeholder Management

Serve as the primary point of contact across the project for both internal and customer-side stakeholders, from business users through to C-suite. You will facilitate technical and functional discussions, build alignment across different groups, and communicate project status clearly and with confidence.

Complex Account Ownership

For accounts that need continuity and careful handling post-go-live, you will remain the accountable delivery contact. You will spot risk early and address it proactively, building the kind of relationships that make customers feel well looked after.

On-Site Engagement

Travel to customer sites internationally to contribute to training delivery with our Education team, and manage critical project milestones in person. On-site engagement is a meaningful part of this role and one of the most rewarding, with the opportunity to work directly with customer teams across global shipping hubs.

Technical Troubleshooting

Get hands-on with configuration, data mapping, and integration work where needed, supported by Solution Consulting and Engineering. The expectation is that you can lead the resolution process and keep customers informed throughout.

Change Management

Build and execute communication and stakeholder engagement plans that bring customers through the change journey with confidence. Training plans, adoption milestones, and early usage signals all sit within your remit, supported by our Education and Success teams.

Process Improvement

Bring what you learn in the field back into how the team operates. Insights from live implementations are some of the most valuable inputs we have, and this role is well placed to drive meaningful improvements.

What Success Looks Like

In the first 90 days

You are running at least one enterprise implementation independently, have taken ownership of your customer portfolio, and have embedded well enough in the team to understand the product and where the process has room to improve.

By end of year one

You are managing a full concurrent portfolio with confidence. Customers you have worked with would describe the experience as organised, credible, and valuable. You have contributed at least one meaningful improvement to how the team delivers, and you have a clear sense of where you want to take your career from here.

Directional KPIs

• Implementation project delivery against agreed timelines
• Customer satisfaction at go-live and hypercare exit
• Concurrent portfolio load and throughput
• Time-to-value across the customer base
• Post-go-live account health at point of handover to Customer Support and Success

Qualifications

Required

• Significant experience in a SaaS implementation, delivery, or technical project management role, managing multiple concurrent projects in a customer-facing environment
• Proven ability to manage complex stakeholders, including at executive level, through a structured change process
• Clear, direct communicator in writing and in person
• Self-directed and proactive, with a strong instinct for getting things done

Strongly preferred

• Background in maritime, shipping, or logistics, either from working within the industry or from delivering software to maritime operators, charterers, or ship managers
• Familiarity with API integrations and data flow troubleshooting in a SaaS context
• Experience delivering on-site training and change management programmes

Our values:

Finally, culture is important to us, so we also look for candidates who share our values:

Stay ahead, stay agile

• We don’t just adapt-we anticipate change and act with confidence.
• Curiosity, data, and customer insights help us stay ahead of the curve.
• We embrace challenges as opportunities and remain resilient under pressure.
• By staying open to new ideas and ways of working, we lead the future.

Execute with focus

• We turn strategy into action, delivering measurable results that matter.
• Every initiative counts-discipline and ownership drive business impact.
• We make smart decisions with speed, balancing pace and precision.
• Clear priorities keep us focused on what moves the needle.

Work together, win together

• Collaboration is our superpower-we succeed as one team, internally and with customers.
• We co-create solutions, seek feedback, and build the future of the OS together.
• Strong relationships are built on trust, respect, and shared goals. 
• By aligning across teams and with customers, we unlock greater impact.

Why Join Sedna? 

• Be part of a dynamic team driving innovation in the maritime industry
• Join a culture of innovation and openness where your ideas can make a real impact
• Work with technology that's transforming the maritime industry 
• Contribute to solutions that drive both profitability and sustainability in shipping 

The role reports to the Head of Delivery and is an integral part of our Customer Operations team in London.

Sedna is committed to maintaining a progressive, innovative workplace where every team member can thrive. We value diversity, sustainability, and continuous learning as we work together to shape the future of maritime technology.