Please note that we will only be able to accept candidates who have the appropriate rights and documentation for employment in Cyprus.

Who we are

Axi is a leading global provider of margin and deliverable Foreign Exchange, Contracts for Difference (CFDs), and Financial Spread Betting. Our business has evolved into a world-class, multifaceted brokerage with offices across six regions worldwide. Through significant investment in cutting-edge trading technology, Axi delivers a comprehensive end-to-end trading experience, servicing traders of all levels—from beginners to institutional clients.

Let’s talk about the cool stuff you’ll do at Axi!

The Client Onboarding & Operations Specialist plays a key role in supporting EU-based clients throughout their lifecycle—from initial onboarding to ongoing support and long-term retention. This role ensures full compliance with CySEC regulatory requirements while delivering a high-quality client experience and maintaining strong operational and risk management standards.

Your EDGE assignment / You will:

• Conduct daily reviews and verification of onboarding applications to ensure all client information, documentation, and declarations meet CySEC regulatory requirements and internal policies.
• Process sub-account, corporate, and professional account applications, ensuring accurate submission of all required documentation, eligibility criteria, and supporting evidence.
• Proactively follow up with clients to complete onboarding requirements, collecting missing documentation and information to ensure timely account activation.
• Analyse and investigate alerts generated by internal systems, following established policies, procedures, and tools to ensure compliance with internal controls and regulatory obligations.
• Promote high standards of KYC, EDD, and regulatory compliance, contributing to a strong risk-aware and compliance-focused culture.
• Act as the primary point of contact for clients, delivering timely, accurate, and professional support for inquiries, concerns, and operational requests.
• Manage, respond to, and follow up on client and prospective client inquiries or complaints in line with internal policies and departmental SOPs.
• Support internal and external audit reviews by providing required documentation, reports, and clarifications in a timely manner.
• Contribute to business success by driving client conversion rates and supporting the effective retention of active clients.

Are you the one?

• Proficiency in Polish and English; additional European languages are an advantage.
  Previous experience in client onboarding, client operations, compliance, or a similar role within financial services, fintech, or investment firms.
• CySEC AML Certificate required.
• Strong knowledge of KYC, EDD, AML frameworks, and regulatory requirements.
• Experience handling corporate, professional, or complex account structures.
• Excellent communication skills with a client-centric and professional approach.
• Strong attention to detail and ability to manage multiple onboarding cases simultaneously.
• Ability to analyse alerts, identify risks, and follow established compliance procedures.
• Comfortable working in a fast-paced, regulated environment.

Axi’s bag of delights

• Competitive and attractive compensation package.
• Extensive learning and development opportunities, including professional training, certifications, and soft skills development.
• 21 annual leave days, 5 paid study leave days, and 1 paid volunteer day per year.
• Comprehensive health insurance.

Axi’s interview journey

• Talent Acquisition Call – 45 Minutes
• Hiring Manager Interview – 60 Minutes
• Final Interview – 60 Minutes

Final assessment focusing on cultural fit, stakeholder interaction, and long-term potential.

Please note that our organization works with recruitment agencies on a pre-approved basis only. A recruitment agency that wishes to submit candidate profiles or resumes for consideration must obtain prior written consent from our talent acquisition team. We do not accept unsolicited resumes from recruitment agencies, and we will not be responsible for any fees related to unsolicited resumes. Should we receive an unsolicited resume from a recruitment agency that does not have prior written consent, we will not be responsible for the payment of any fees related to the recruitment of the candidate represented in the unsolicited resume.

At Axi, we prioritize creating a workplace that upholds fairness and respect for all. We encourage every individual within our community to contribute towards a culture where everyone feels a sense of belonging and is treated with the dignity they deserve. We make all employment-related decisions—whether in hiring, compensation, training, performance reviews, or termination—based on merit and without bias, ensuring equal opportunities for everyone. We consciously work to identify and overcome any unconscious biases, with a commitment to fostering an inclusive environment where every employee and candidate feels genuinely welcomed and valued.

EBANX is one of the most successful fintechs to emerge from Latin America — and today, we are building a truly global payments company. Our mission has remained constant from day one: to unlock access and enable companies and consumers to participate in the digital economy, no matter where they are.

What started as a bold vision has grown into a platform that connects some of the world’s largest digital businesses with customers across 21 of the fastest-growing markets. We operate where complexity exists — turning local challenges into global opportunities, and building the infrastructure that allows payments to move further, faster, and smarter.

We are a team of builders and problem-solvers. We think globally, act with curiosity, and believe diversity of thought is a competitive advantage.

As EBANX enters its next phase of hyper growth, we are looking for people who want to shape the future of payments, expand what’s possible, and help connect businesses and consumers across borders.
Let’s build what’s next — together.

We are looking for a Country / Regional Leader to make EBANX the leading payments partner across their market(s), driving sustainable growth, profitability, and market leadership.

This role combines strategic ownership, partnership leadership, regulatory interface, commercial acceleration, operational enablement, and cultural leadership. You will be responsible for driving YoY growth, Gross Profit (GP), RoAV, and diversification, ensuring EBANX’s long-term competitiveness and compliance in the region.

You will oversee one or more countries, working cross-functionally with Product, Operations, PPO, TTR (Treasury, Tax & Regulatory), Compliance, Legal, and Commercial teams.

Your day-to-day impact:

• Drive YoY country growth, owning GP ($) and RoAV (%) performance in line with budget targets;
• Develop and execute market entry and growth strategies for prioritized countries, ensuring alignment with EBANX’s global strategy;
• Conduct in-depth market assessments, identifying new opportunities aligned with EBANX’s ICPs and expanding the commercial pipeline;
• Define competitive positioning and support tailored go-to-market strategies for each local market;
• Partner closely with Commercial leadership, contributing to C-level strategic discussions and accelerating market growth;
• Provide local insights to support merchants, prospects, and commercial initiatives;
• Identify, negotiate, and manage strategic partnerships with banks, payment processors, and key stakeholders, driving cost efficiency and redundancy strategies;
• Lead initiatives to reduce processing costs and anticipation fees through continuous negotiations with local providers;
• Drive operational performance improvements, ensuring seamless onboarding and accelerating time-to-revenue;
• Collaborate cross-functionally with Product, Operations, Legal, Compliance, Engineering, and Finance teams to enable scalable and compliant solutions;
• Provide local insights to influence product development, roadmap prioritization, and operational readiness;
• Act as the primary liaison with regulators, supporting licensing processes and ensuring full compliance with local requirements;
• Implement risk mitigation frameworks aligned with global compliance standards and ensure audit readiness;
• Deliver market intelligence and regulatory insights to inform EBANX’s strategy and execution;
• Represent EBANX in industry events, forums, and external engagements, strengthening brand presence and credibility;
• Build and lead a high-performing regional team, fostering collaboration, accountability, and cross-functional alignment;
• Act as an EBANX ambassador, promoting culture, engagement, and collaboration across the region;

Must-haves to shine in this role:

• Proven experience in leading market expansion, country growth, or regional operations within fintech, payments, or financial services;
• Strong track record of owning P&L or key financial metrics such as GP and margins (e.g., RoAV);
• Deep understanding of local payments ecosystems, including banking infrastructure, payment methods, and regulatory environments;
• Solid experience in building and managing strategic partnerships with banks, processors, and key market players;
• Strong stakeholder management skills, with the ability to influence and engage C-level executives internally and externally;
• Experience working cross-functionally with Product, Operations, Compliance, Legal, and Commercial teams;
• Ability to operate in complex, fast-paced environments with a high level of ownership and accountability;
• Strong analytical and strategic thinking skills, with the ability to translate market insights into actionable plans;
• Advanced English proficiency for global communication;

Bonus points if you have:

• Experience in high-growth or international expansion environments across LATAM, Africa, or Asia;
• Previous experience in payments orchestration, cross-border payments, or alternative payment methods (APMs);
• Familiarity with regulatory licensing processes and direct interaction with local regulators;
• Experience optimizing cost structures, including processing costs and FX or anticipation fees;
• Strong network within local financial ecosystems (banks, regulators, fintechs, and partners);
• Experience representing companies in industry forums, panels, or external strategic discussions;

EBANX offers:

• Performance Bonus: Annual bonus program based on company results.
• Meal Allowance: Monthly allowance to support your meals.
• EBANX Education: Financial assistance for undergraduate, graduate, and MBA programs to support your professional growth.
• EBANX Skills: Dedicated budget for courses, certifications, and workshops to encourage continuous learning.
• Language Classes: Language classes to support your personal and professional development.
• Health & Well-being: Medical and dental plans with extensive coverage, including support for dependents and wellness programs.
  Flexible Work Culture: Semi-flexible hours, additional day off on your birthday, and year-end break to support work-life balance.
• Well-being Program: Access to activities and resources that promote physical and mental health.

Learn more about our #ebanxlife on LinkedIn and Instagram, and see what it’s like to be part of a global team that breaks barriers, creates opportunities, and celebrates every achievement together.

✨ An Out Of The Ordinary career is waiting for you here!

The team:

The role:

This role supports the day-to-day accounting operations of the Company’s subsidiary and other financial areas, contributing to the monthly close process and ensuring accurate and timely financial records.

This is a hands-on role, ideal for someone who enjoys transactional accounting, maintaining clean books, following processes, and developing a strong understanding of local accounting operations. The position reports directly to the Sr. Accounting Manager.

Responsibilities:

• Prepare and record routine journal entries, accruals, and adjustments, ensuring appropriate supporting documentation.
• Support the monthly close process for, meeting all reporting deadlines
• Perform monthly reconciliations of assigned balance sheet accounts and investigate and resolve variances.
• Maintain accurate and complete accounting records in compliance with internal policies and applicable accounting standards.
• Prepare standard financial reports and supporting schedules.
• Support internal controls by ensuring completeness and accuracy of transactions.
• Assist during external audits by preparing requested documentation.
• Contribute to system and process improvements, including ERP-related initiatives, as needed.
• Collaborate with other teams (e.g. operations, finance or supply chain) to ensure proper recording of costs and expenses.
• Support ad-hoc projects as needed

Qualifications:

• 3–4 years of experience in accounting or audit roles.
• Degree in Accounting or related field.
• US GAAP knowledge required.
• Basic understanding of accounting processes and month-end close.
• Advanced English Skills
• Good communication skills
• Detail-oriented, organized, and able to follow established processes.
• Ability to manage routine tasks in a fast-paced environment and meet deadlines.
• Team player with a collaborative mindset.
• Experience with NetSuite is a plus.
• Experience managing accounting and reporting for multi-currency entities.

Learn More About CookUnity

We believe great leadership starts with alignment on vision, values, and ways of working. To give you deeper insight into who we are and what we’re looking for, we invite you to explore: CookUnity's Leadership Principles – The values and behaviors that guide how we operate, collaborate, and scale.

We hope this provides valuable insight into our culture and product vision. If this excites you, we’d love to connect!

Benefits

💸 Get paid in USD

🗺 Work remotely: design the life that you want

⛱ Enjoy 15 days of vacation each year from the start date

🎄 16 fully paid Argentinean holidays

🩺 Healthcare Benefit: Monthly stipend to use in your preferred healthcare provider

🗓️ 5- year Sabbatical: After 5 years with CookUnity, you get a 4-week paid sabbatical

🐣 Paid Family leave

🕯 Compassionate Leave: 3-5 days each time the need arises

🧘🏽‍♀️ Customize the benefits that suit your needs! Access a range of perks tailored to you, including learning opportunities, wellness memberships, delivery apps, and more through our comprehensive benefit platform

🧑‍🏫 Personalized English coach