As a Sr. Site Reliability Engineer, you'll be the guardian of our platform's reliability and performance, ensuring millions of hospitality transactions flow seamlessly across the globe. You'll architect and implement scalable AWS cloud solutions that keep the most ambitious hotels running 24/7, while fostering a culture of automation, resilience, and continuous improvement across our engineering teams.

Our SRE Team:

We're a bottom-up, collaborative team that thrives on healthy debate and shared ownership of our infrastructure. You'll have endless opportunities to influence architecture decisions while working with cutting-edge cloud technologies at scale. We believe the best solutions come from engineers who are empowered to innovate, experiment, and challenge the status quo.

What You Bring to the Team:

• Design and implement reliable and scalable AWS architecture to meet the needs of the organization.
• Maintain and support highly loaded Kubernetes (EKS) clusters and infrastructure-related components.
• Support the CICD process with ArgoCD and GitOps.
• Automate the platform deployments with Terraform infrastructure-as-code.
• Develop and continuously improve product Observability and Monitoring systems based on the Grafana, Prometheus, DataDog, and Cloudwatch.
• Respond and participate with Incident Management and Root Cause Analysis, ensuring minimal impact on services.
• Optimize system performance and troubleshoot issues as they arise.
• Collaborate with development teams to establish monitoring best practices and ensure systems meet reliability targets. 
• Collaborate with security teams to implement and maintain security best practices.
• Infrastructure support rotation providing guidance to other engineering teams.

What Sets You Up for Success:

• 5+ years of experience as a DevOps or SRE working within the AWS ecosystem.
• 5+ years of experience with Kubernetes (EKS) and Helm charts.
• Experience with designing, building, and supporting CI/CD pipelines with ArgoCD and GitHub actions.
• Experience with infrastructure-as-code methodologies with Terraform.
• Experience with Observability and Monitoring with Grafana, Prometheus, DataDog, and Cloudwatch.
• Experience with Incident Management, full-stack troubleshooting, performance analysis, and root cause analysis (RCA).
• Experience with Web application systems such as Nginx, Ingress controllers, load balancing and Content Delivery Networks. 
• Experience with Databases (MySQL, PostgreSQL, Aurora) and Middleware technologies (Redis, Memcached and SQS)
• Good networking skills with VPC, Security Groups and Network ACLs.
• Ability to work remotely and manage your own time in a global team.
• Good written and verbal communication in English.
• Bachelor’s degree in Computer Science or equivalent experience.

Bonus Skills to Stand Out:

• Advanced experience with Database Administration (Aurora, MySQL, PostgreSQL).
• Experience working in a PCI-compliant environment.
• Experience working with Kong API Gateway.

#LI-REMOTE #LI-IK1

#LI-AM1

EBANX is one of the most successful fintechs to emerge from Latin America — and today, we are building a truly global payments company. Our mission has remained constant from day one: to unlock access and enable companies and consumers to participate in the digital economy, no matter where they are.

What started as a bold vision has grown into a platform that connects some of the world’s largest digital businesses with customers across 21 of the fastest-growing markets. We operate where complexity exists — turning local challenges into global opportunities, and building the infrastructure that allows payments to move further, faster, and smarter.

We are a team of builders and problem-solvers. We think globally, act with curiosity, and believe diversity of thought is a competitive advantage.

As EBANX enters its next phase of hyper growth, we are looking for people who want to shape the future of payments, expand what’s possible, and help connect businesses and consumers across borders.
Let’s build what’s next — together.

We are looking for a Country / Regional Leader to make EBANX the leading payments partner across their market(s), driving sustainable growth, profitability, and market leadership.

This role combines strategic ownership, partnership leadership, regulatory interface, commercial acceleration, operational enablement, and cultural leadership. You will be responsible for driving YoY growth, Gross Profit (GP), RoAV, and diversification, ensuring EBANX’s long-term competitiveness and compliance in the region.

You will oversee one or more countries, working cross-functionally with Product, Operations, PPO, TTR (Treasury, Tax & Regulatory), Compliance, Legal, and Commercial teams.

Your day-to-day impact:

• Drive YoY country growth, owning GP ($) and RoAV (%) performance in line with budget targets;
• Develop and execute market entry and growth strategies for prioritized countries, ensuring alignment with EBANX’s global strategy;
• Conduct in-depth market assessments, identifying new opportunities aligned with EBANX’s ICPs and expanding the commercial pipeline;
• Define competitive positioning and support tailored go-to-market strategies for each local market;
• Partner closely with Commercial leadership, contributing to C-level strategic discussions and accelerating market growth;
• Provide local insights to support merchants, prospects, and commercial initiatives;
• Identify, negotiate, and manage strategic partnerships with banks, payment processors, and key stakeholders, driving cost efficiency and redundancy strategies;
• Lead initiatives to reduce processing costs and anticipation fees through continuous negotiations with local providers;
• Drive operational performance improvements, ensuring seamless onboarding and accelerating time-to-revenue;
• Collaborate cross-functionally with Product, Operations, Legal, Compliance, Engineering, and Finance teams to enable scalable and compliant solutions;
• Provide local insights to influence product development, roadmap prioritization, and operational readiness;
• Act as the primary liaison with regulators, supporting licensing processes and ensuring full compliance with local requirements;
• Implement risk mitigation frameworks aligned with global compliance standards and ensure audit readiness;
• Deliver market intelligence and regulatory insights to inform EBANX’s strategy and execution;
• Represent EBANX in industry events, forums, and external engagements, strengthening brand presence and credibility;
• Build and lead a high-performing regional team, fostering collaboration, accountability, and cross-functional alignment;
• Act as an EBANX ambassador, promoting culture, engagement, and collaboration across the region;

Must-haves to shine in this role:

• Proven experience in leading market expansion, country growth, or regional operations within fintech, payments, or financial services;
• Strong track record of owning P&L or key financial metrics such as GP and margins (e.g., RoAV);
• Deep understanding of local payments ecosystems, including banking infrastructure, payment methods, and regulatory environments;
• Solid experience in building and managing strategic partnerships with banks, processors, and key market players;
• Strong stakeholder management skills, with the ability to influence and engage C-level executives internally and externally;
• Experience working cross-functionally with Product, Operations, Compliance, Legal, and Commercial teams;
• Ability to operate in complex, fast-paced environments with a high level of ownership and accountability;
• Strong analytical and strategic thinking skills, with the ability to translate market insights into actionable plans;
• Advanced English proficiency for global communication;

Bonus points if you have:

• Experience in high-growth or international expansion environments across LATAM, Africa, or Asia;
• Previous experience in payments orchestration, cross-border payments, or alternative payment methods (APMs);
• Familiarity with regulatory licensing processes and direct interaction with local regulators;
• Experience optimizing cost structures, including processing costs and FX or anticipation fees;
• Strong network within local financial ecosystems (banks, regulators, fintechs, and partners);
• Experience representing companies in industry forums, panels, or external strategic discussions;

EBANX offers:

• Performance Bonus: Annual bonus program based on company results.
• Meal Allowance: Monthly allowance to support your meals.
• EBANX Education: Financial assistance for undergraduate, graduate, and MBA programs to support your professional growth.
• EBANX Skills: Dedicated budget for courses, certifications, and workshops to encourage continuous learning.
• Language Classes: Language classes to support your personal and professional development.
• Health & Well-being: Medical and dental plans with extensive coverage, including support for dependents and wellness programs.
  Flexible Work Culture: Semi-flexible hours, additional day off on your birthday, and year-end break to support work-life balance.
• Well-being Program: Access to activities and resources that promote physical and mental health.

Learn more about our #ebanxlife on LinkedIn and Instagram, and see what it’s like to be part of a global team that breaks barriers, creates opportunities, and celebrates every achievement together.

✨ An Out Of The Ordinary career is waiting for you here!