OVERVIEW

The Sales & Service Manager is a member of the store leadership team who deals with ALO’s business and guest experience strategy to life in store. This individual is passionate about business targets, sales, guest experience, and elevating talent to meet ALO’s guiding principles. This role’s north star is pointed at ensuring that guest experience in the store is exceptional. Duties require constant movement in and around the store, including the sales floor and back of house. When not actively assisting guests, this position takes initiative to perform other tasks, as needed, to keep store clean, safe, inviting and operating efficiently. 

Sales & Service Leader 

• Investigate and root cause sales opportunities, partnering with the General Manager to escalate process or system gaps
• Oversee the Sales & Service team to execute an exceptional guest experience on the floor through assessing the level of guest connection and technical product education and supporting team members to address gaps through feedback and coaching
• Continue to build the client relationship daily with our customers
• Ensure effective sales floor coverage through the development of workforce solutions and leading selling initiatives throughout the store as needed
• Partner with the General Manager to build the Sales & Service strategy for the store and execute implementation with the Sales & Service team 

Business Leader  

• Represent the business in meetings and on conference calls, in partnership with General Manager
• Review, Monitor and partner with General Manager to manage the budget, reporting and other business data; including metrics (e.g. Expenses, Sell-Thru) and inform planning processes (e.g., quarterly business review and sales planning)
• Future planning workflow business needs to protect optimal performance 

People Leader 

• Ensure that the Sales, Service, and Community team exudes ALO's mission and guiding principles to effectively communicate to our guests who we are, what we do and why we do what we do
• Leads a team through accountability, continuous coaching on a regular basis, development of talent, and elevating effective communication throughout the Operations and Visual team
• Establish internal & external pipeline through succession planning and recruitment strategy
• Writes an effective schedule that prioritizes the best business strategy, in partnership with the General Manager/Store Manager 

Business Partner 

• Oversees the execution of certain deliverables on the ALO Sales and Service Model, protecting operational efficiency
• Collaborates and implement General/Store Manager’s vision and work cross-functionally with business partners, as directed, to support all-level organizational goals
• Demonstrate an ability to navigate the organization with a balance of business need and brand culture 

Sales & Service Leadership Qualifications 

• 3-5 years of retail or related industry leadership experience 
• Working knowledge of MS Office (Word, Excel and Outlook)  
• Extraordinary interpersonal and communication skills, both verbal and written
• Agile with the ability to handle multiple tasks in a changing environment
• Independent work ethic, time management skills, and personal accountability  
• Requires constant movement in and around all areas of the store
• Aligns with and embodies ALO’s Guiding Principles
• Ability to lift, push, carry or otherwise move up to 50 pounds
• Ability to lift, bend, kneel, climb, crawl and/or twist, and safely climb up/down a ladder
• Ability to stand and move for an entire shift 

Sales & Service Manager Schedule 

To build a balanced schedule that supports the needs of the business and our teams, we expect all full-time employees to be available for opening, closing and weekend shifts. All employees without exception are expected to be able to work during the company’s Blackout period, from the week of American Thanksgiving (including Black Friday and Thanksgiving weekend) through the end of the holiday season (the 1st week of January) 

As an Equal Opportunity Employer, ALO does not discriminate against applicants or employees because of race, color, creed, religion, sex, national origin, veteran status, disability, age, citizenship, marital or domestic/civil partnership status, sexual orientation, gender identity or expression or because of any other status or condition protected by applicable federal, state, or local law. 

JUST SOME OF THE PERKS 

• Generous employee discount for ALO, and free membership to ALO Wellness Club, with access to hundreds of streaming fitness and yoga classes with top instructors
• Competitive medical, dental and vision plan options, and enhanced additional benefits such as free virtual access to mental health providers and new parent support for employees and dependents (Full-Time Employees)
• 401K with company matching (Full-Time Employees)
• Monthly Store Incentives
• Clothing Allowance
• Free yoga classes at any of our Sanctuaries (select cities)

Please also note, Sales & Service Managers are eligible to participate in the Company’s Monthly Store Incentive bonus program, which may result in bringing the total compensation to a higher range. Further, the range listed is just one component of the Company’s total rewards package for retail employees. Other rewards may include: clothing allowance, employee discount, 401K, competitive medical, dental, and vision plans, commuter benefits, and ALO Wellness Club. 

#LI-JJ1

#LI-4

#li-onsite

Your Opportunity

Scion is paving a path in student living and the Facilities Technician is an integral part in the execution of our vision. This position responds to maintenance and repair service requests, carries out preventive maintenance tasks, prepares apartments for turnovers, and stays on top of requesting required supplies in a timely matter. The Facilities Technician ensures safety and functionality of the property’s buildings and equipment and ensures optimal service is provided to our customers.

The Facilities Technician is a solution-oriented professional who excels in a fast-paced, agile, collegiate environment. This role demands superior customer service and unwavering follow through.

Your Benefits

• FLSA Status Non-Exempt
• Discretionary annual bonus
• Paid Time Off
• Health Insurance
• Dental Insurance
• Vision Insurance
• 401k Matching
• Paid Maternal Leave
• Parental Leave
• Learning reimbursement opportunities

Your Responsibilities

• Demonstrate proficiency in Entrata and CMMS systems for logging of service requests and completed work in a timely matter.
• Maintain the physical condition of the property according to The Scion Group’s Standard Operating Procedures, OSHA and Industry standards.
• Perform physically demanding work to maintain the asset, and other property features to minimize liability concerns.
• Execute maintenance objectives and daily assignments with the Facilities Supervisor.
• Diagnose and perform minor and routine maintenance/repair in a timely and professional manner.
• Assure all service requests are completed daily.
• Document work performed and parts used; and submit daily upon completion, including legible notes on what was done, the supplies used, further follow-up and materials needed, date and signature of completion.
• Promote good public relations with residents, service staff, contractors, and management through great “people” attitude and resident trust.
• Inspect vacated apartments and records necessary repairs and maintenance, informing the Facilities Supervisor of needed services and repairs.
• Routinely perform duties including basic appliance repair, general carpentry, plumbing/fixture repair, painting, and basic electric & lighting to make apartments ready on a timely basis, and ensure meeting completion dates set by the General Manager/Property Manager.
• Routinely inspect interior common areas and the exterior of the property, ensuring daily upkeep of all common areas with company standards, and all the light fixtures are in working order.
• Complete preventive maintenance tasks on all equipment and operating systems to ensure warranty compliance and extended useful life, inspecting units and common areas for fire extinguishers, smoke alarms, CO2 alarms, filter changes, active utilities, and any work needed.
• Clean coils and condensers, lubricate equipment, maintain air filters and perform minor repair work as assigned.
• Perform routine clean up at repair location or in maintenance shop, keeping working area clean and safe.
• Maintain parts and supplies inventory, as authorized. Cleans and organizes the workshop, storerooms, boiler rooms, and utility rooms.
• Unlock apartment doors and accompanies/escorts various vendors as needed.
• Keep drainage grills on grounds clear of leaves.
• Clean pools; adjust and maintain chemicals to proper levels, if needed.
• Pressure wash sidewalks, buildings, pool decks etc.
• Assist in snow removal at property, as required.
• Set up and take down tables, chairs, etc. for tenant functions.
• Assume responsibility for after-hours emergencies at the direction of the supervisor.
• Maintain required property uniform and present a professional appearance and attitude.
• Undertake training related to job duties as deemed necessary.

The responsibilities listed above may not be all-inclusive.

What We Require

• High school/GED or trade school diploma and a minimum of 1-3 years of full-time general maintenance experience, or an equivalent combination
• EPA 608 Type I certification
• Certified Pool Operator (CPO), or intention to obtain within six months
• Clear and effective communication skills
• Knowledge of key management and security systems
• Knowledge of safety procedures with a safety conscious attitude, record of punctuality and dependability, ability to work with pressure of aggressive deadlines, and flexible schedule to accommodate after-hours and weekend emergencies
• Valid driver’s license
• Demonstrated ability to access computer programs and use or learn basic computer operations related to position requirements (ie. Entrata, CMMS, Building Automation system & Digital Control System)
• Ability and willingness to travel when required
• Ability to stand 8 hours or longer per day and lift up to 100 lbs. as necessary

Operational Details

• Job location is at the assigned property. May be required to travel periodically.
• Serves in an “on-call” capacity, except during approved PTO periods.

The Scion Group LLC provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, religion, creed, national origin, color, gender, sex, sexual orientation, gender identity or expression, age, physical or mental disability (as long as the employee/applicant is otherwise qualified for the job with or without a reasonable accommodation), genetic information, HIV/AIDS status, marital status, uniformed service, veteran status, pregnancy or other legally protected status or category under federal or state law. The Scion Group LLC complies with applicable state and local laws governing nondiscrimination in employment in all locations in which the Company has properties. This policy applies to all terms and conditions of employment, including hiring, placement, promotion, termination, layoff, recall, transfers, leaves of absence, compensation, training and other terms and conditions of employment. The Scion Group LLC is committed to the principles of equal employment opportunities.

IND2

Responsibilities

• Develop and operationalize GTM strategy for efficient new market penetration
• Create, build, and manage relationships with referral sources across priority markets
• Go in the field 4 - 5 days/week to lead meetings with patients, parents, and providers to uncover needs, address barriers to treatment, and cement community partnerships
• Design strategies to better support and engage referral partners across different channels
• Deepen Charlie Health’s penetration across existing partnerships
• Attend and lead various educational meetings, marketing presentations, and networking events both in person and via conference call
• Synthesize and share market feedback from partners, patients, and stakeholders to inform go-forward marketing and product strategies
• Work closely with internal partners including marketing, product, client success, and legal to deliver on GTM goals

Requirements

• Must be based in the New Orleans, LA
• Must be fluent in English 
• You have 1-4 years proven sales experience - owning & overachieving KPIs is a plus
• Experience working with or selling to healthcare organizations a plus
• Ability to travel locally with reliable transportation & valid drivers license (within ~1 hour driving distance) 4-5 days/week for meetings with potential referral partners 
• Ability to energize, advise & persuade senior corporate personnel 
• Strong interpersonal, relationship-building and listening skills, with a natural, consultative style
• Strong project management skills, with a demonstrable ability to corral and manage details in a fast-paced, fluid environment
• Experience with Microsoft Office, Salesforce & Zoom is a plus

Benefits

Charlie Health is pleased to offer comprehensive benefits to all full-time, exempt employees. Read more about our benefits here. 

Additional Information

The total target base compensation for this role will be between $65,000 and $80,000 per year at the commencement of employment. In addition to base compensation, this role offers a target performance-based bonus. Please note, pay will be determined on an individualized basis and will be impacted by location, experience, expertise, internal pay equity, and other relevant business considerations. #LI-HYBRID

Responsibilities

• Develop and operationalize GTM strategy for efficient new market penetration
• Create, build, and manage relationships with referral sources across priority markets
• Go in the field 4 - 5 days/week to lead meetings with patients, parents, and providers to uncover needs, address barriers to treatment, and cement community partnerships
• Design strategies to better support and engage referral partners across different channels
• Deepen Charlie Health’s penetration across existing partnerships
• Attend and lead various educational meetings, marketing presentations, and networking events both in person and via conference call
• Synthesize and share market feedback from partners, patients, and stakeholders to inform go-forward marketing and product strategies
• Work closely with internal partners including marketing, product, client success, and legal to deliver on GTM goals

Requirements

• Must be based in New Orleans, LA
• Must be fluent in English 
• You have 1-4 years proven sales experience - owning & overachieving KPIs is a plus
• Experience working with or selling to healthcare organizations a plus
• Ability to travel locally with reliable transportation & valid drivers license (within ~1 hour driving distance) 4-5 days/week for meetings with potential referral partners 
• Ability to energize, advise & persuade senior corporate personnel 
• Strong interpersonal, relationship-building and listening skills, with a natural, consultative style
• Strong project management skills, with a demonstrable ability to corral and manage details in a fast-paced, fluid environment
• Experience with Microsoft Office, Salesforce & Zoom is a plus

Benefits

Charlie Health is pleased to offer comprehensive benefits to all full-time, exempt employees. Read more about our benefits here. 

Additional Information

The total target base compensation for this role will be between $65,000 and $80,000 per year at the commencement of employment. In addition to base compensation, this role offers a target performance-based bonus. Please note, pay will be determined on an individualized basis and will be impacted by location, experience, expertise, internal pay equity, and other relevant business considerations. #LI-HYBRID

About the Role

Charlie Health is looking for a dynamic individual to serve as Clinical Admissions Therapist. The Clinical Admissions Therapist will be responsible for meeting with clients upon admission, building rapport, completing biopsychosocial assessments, and establishing treatment needs.

We’re a mission-driven team working to expand access to life-saving behavioral healthcare for people who need it most. Across all departments, we collaborate to deliver meaningful outcomes and build a more connected, effective model of care. If you're inspired by our mission and excited to help transform the behavioral health landscape, we encourage you to apply.

This is an in-person position based in Baton Rouge, LA, with required in-office hours from 9:00 AM to 5:00 PM, Monday through Friday.

Responsibilities

• Demonstrate personable and competent communication skills to develop rapport with clients and referral sources
• Present programming information in a thorough and supportive manner to help clients gain access to care
• Complete virtual biopsychosocial assessments for a wide range of ages, including children, teens, young adults, and adults with various mental health concerns 
• Determine appropriateness and fit for virtual intensive outpatient program (IOP) level of care 
• Construct provisional mental health diagnoses utilizing DSM-V criteria 
• Document client information in accordance with regulatory standards using electronic medical record  
• Assign treatment team members and group schedules while informing staff of new admissions
• Interface with Admissions, Verification of Benefits, Utilization Review, and Clinical teams in facilitating intake  
• Collaborate with referral sources: hospitals, treatment centers, psychiatrists, therapists, and other behavioral health providers upon admission
• Work authorized in the United States and native or bilingual English proficiency
• Strong communication and interpersonal skills
• Access to reliable technology resources to deliver uninterrupted, confidential, and compliant telehealth services
• Ability to thrive in fast-paced environment while maintaining high attention to detail and quality of care

Requirements

• Experience working with a wide range of ages, including children, teens, young adults, and adults preferred
• Experience completing behavioral health assessments and admissions preferred
• Independent licensure in a mental health field required
• An independent license is preferred, but we’re happy to work with associate-level clinicians who are eager to grow and work toward full licensure.

Benefits

Charlie Health is pleased to offer comprehensive benefits to all full-time, exempt employees. Read more about our benefits here.

Additional Information

Note to Colorado applicants: applications will be accepted and reviewed on a rolling basis

The expected base pay for this role will be between $60,000 and $70,000 per year at the commencement of employment. However, base pay will be determined on an individualized basis and will be impacted by location and years of experience. Further, base pay is only part of the total compensation package, which, depending on the position, may also include incentive compensation, discretionary bonuses, other short and long-term incentive packages, and other Charlie Health-sponsored benefits.#li-remote

Based on the nature of this role, you will need to complete several state background checks for clearance to see clients. Florida requires a fingerprint based background check, with more information found here. Please note that the cost for this background check will be paid for in full by Charlie Health.

Springboard Fellow

Tulane University

Role Overview

Make your mark on Jewish student life by joining Tulane Hillel as the Springboard Fellow. You will build one on one relationships with students, plan and execute engaging events and programs around campus, and help inspire students to make a commitment to Jewish life . Tulane Hillel’s core mission is to create a radically inclusive community, develop students’ leadership, and encourage curiosity through our Jewish values. We are an action-oriented community that serves as a training ground for emerging leaders. We use a student-centric model that keeps student voices and needs at the center of our decision-making and event implementation. 

You are passionate about connecting with others in meaningful ways, are an outstanding active listener, and can take students on a journey that helps them build skills in the pursuit of activating their enthusiasm about causes and bringing dynamic events to their peer community. 

 You'll wake up each day (or at least most) and be genuinely excited and enthusiastic about creating an inviting place that inspires students to explore, experience, and create vibrant Jewish lives. This is so much more than your average 9-to-5.

Tulane Hillel prioritizes our team members’ growth and professional development. If you are excited to get feedback and grow in big ways, you will find yourself at home here. Everyone says they love feedback until they get some - we want folks who crave that and will respond with growth and effort. 

Finally - let us be clear: Tulane Hillel is a fun, energetic, vibrant community. Working at Tulane Hillel will be a pivot point in your life and career. 

About The Springboard Fellowship

The Springboard Fellowship is a paid, two-year fellowship that brings recent college grads with raw talent, passion, and skills needed to reimagine and redesign Jewish student life to college campuses across North America. 

Trained in Relationship-Based Engagement, Human-Centered Design and other entrepreneurial frameworks, you will be exposed to the most successful initiatives from across the Hillel movement. Fellows will work with students to imagine, create, and refine experiences for Jewish life that dramatically impact student engagement, efficiently and strategically apply and scale successful initiatives from across the movement, and give birth to cutting-edge ideas that have the potential to transform how Hillel and creates inclusive spaces for #AllKindsOfJewish.

We’re looking for people who embrace challenges, take risks, fail, and learn from the past, while maintaining their passion and sense of humor. Extensive Jewish education is not necessary — just an interest in creating a vibrant Jewish community, a commitment to learning, and the desire to make a difference in the lives of students. 

What You’ll Do

GOALS: 

Cultivate and steward a portfolio of 300-400 students understanding how to build authentic connections over time and guide engagement effectively. Activate students to create 10+ student-led programs per semester. Mentor students in our Tulane Hillel Leadership Network cohort to build their skills and help maximize their potential while on campus.

• Utilize design thinking strategies to increase the diversity and range of students involved at Tulane Hillel; build 2+ new meaningful student relationships every week.
• Effectively carry out administrative tasks weekly, such as student contact documentation, tasking via project management software, and information sharing and progress updates with colleagues in weekly meetings. 
• Contribute meaningfully to an incredible organizational culture that is the center of Jewish life at Tulane. 
• Identify professional development goals and take advantage of local, national, and international resources, conferences, and mentorship to grow towards these goals. 

WHAT YOU’LL DO:  

• Create and lead student outreach and recruitment programming through identification of and engagement with uninvolved student populations and develop programs and events to reach them. Strategically identify and recruit students who would be great Hillel student leaders. 
• Mentor students in the Tulane Hillel Leadership Network (THLN) program to create programs and initiatives that will engage their peers and further the Jewish connections they make on campus. 
• Staff and logistically support programs (Shabbat, Welcome Week events, on-campus outreach, etc.) in cooperation with the engagement staff team.  
• Represent Tulane Hillel on campus with students, faculty, and administration as appropriate, as well as with the wider community. Internalize Tulane and New Orleans culture.
• Serve as an effective Team Member for broad programmatic priorities and operations by being a value add to the staff team by ensuring you are collaborating with colleagues, responding efficiently to assigned tasks, asking for assistance when needed, and stepping up as challenges our students bring and the wider environment present.
• Work alongside college students in a dynamic campus environment, maintaining a work schedule that includes evenings and weekends as needed to meet student availability and programmatic needs.

Who You Are

• You’re A Relationship-Builder: You thrive on meeting new people, understanding their interests, and forging meaningful connections.
• You’re A Collaborative Team Player: You enjoy working collaboratively with a team to solve problems and explore new initiatives.
• You’re A Passionate Learner: You love learning and continuously building up your Jewish knowledge.
• You’re An Innovative Educator: You believe in infusing education into captivating experiences that stimulate the imagination.
• You’re A Facilitator: You thrive in creating spaces for students to converse, share ideas, and explore and develop their own ideas on relevant issues.
• You’re A Recent College Grad: Whatever your degree, you are excited about Jewish life on campus and have experience as a participant and maybe even as an educator in a Jewish educational setting.
• You’re A Creative Thinker: You are constantly reimagining the ordinary, seeking ways to repurpose and improve things.
• You’re A Bold Visionary: Think big and creatively, viewing everything as a possibility and embracing a risk-taking, entrepreneurial spirit.
• You’re Growth-Oriented: You see challenges as opportunities to learn, embrace feedback, and continuously push yourself and others to improve and evolve.
• You Thrive on Impact and Efficiency: You manage high volumes of work thoughtfully, finding smart ways to maximize output without sacrificing quality, and consistently rise to meet ambitious goals.

 ~You’re A Springboard Fellow ~

What You’ll Bring to the Job

• 0 -3 years professional work experience
• Bachelor's degree
• This is an in-person role location in New Orleans, LA; remote work is not available for this position 
• Emotional intelligence and social interaction skills to be able to meaningfully connect with a broad range of students across many lines of difference.
• Community-organizing skills and exceptional interpersonal, speaking, social media, and writing skills.  
• Strong organizational and time management skills are required. 
• Passion, energy, innovative spirit, flexibility, a good sense of humor, and primary experience with Jewish life (informal or formal) are all essential.  
• A year or more of full-time, summer, or internship/apprenticeship employment is desirable. 
• You embrace obstacles as opportunities, learning quickly and applying insights to improve outcomes.
• Willingness to admit what you don’t know and excitement to learn in those areas.

What You’ll Receive

• Competitive salary in the nonprofit marketplace. The salary range for this role is $46,000 - 48,000 in year one of the Fellowship, and the salary range is $48,000- $50,000 in year two of the Fellowship.
• A comprehensive benefits package, including health insurance, retirement plan, Life, AD&D and Long Term Disability (LTD) insurances, Flexible Spending accounts, generous vacation/sick time, and parental leave.
• High-level professional development to help develop core skills in experiential education, including learning from some of the most innovative organizations in Jewish education today. 
• $3,200 in professional development funds from the Springboard Fellowship to utilize over the course of two years.
• Intensive Jewish summer and year-long learning experiences that will provide you with the knowledge, passion, and critical tool kit to fuel your work building our Jewish communities. 
• Mentoring and career coaching to help you during and after your Fellowship. 
• A network of terrific colleagues from across the Hillel movement. 
• Travel opportunities, both domestically and internationally, multiple times per year (if permitted).

Customer Experience Solutions Specialist | Hawthorne Residential Partners 

Location: Remote  

Customer Experience Solutions Specialist | Position Summary  

The Customer Experience Solutions Specialist (CX Solutions Specialist) plays a key role in shaping and executing the strategy for our core front-of-house technology platforms and CX programs. This position enhances the resident experience and improves operational efficiency across our communities. Leveraging expertise in multifamily technology, data-driven insights, and technical acumen, this role optimizes customer-facing platforms to deliver a superior, people-first resident journey. Additionally, this role helps shape Hawthorne’s voice of customer programs, CRM, survey strategies, and reputation management platforms. 
 

Customer Experience Solutions Specialist |  Job Functions 

Product Strategy 
 

• Develop and optimize Hawthorne’s key technology platforms to enhance customer experience and operational efficiency. 

• Drive product enhancements by prioritizing business needs and staying up to date with the most current product updates and features.  

• Own the product roadmap for CX platforms, including prioritization, timelines, and feature rollout 

• Translate operational and customer needs into clear product requirements and enhancements 

• Identify opportunities to streamline workflows and improve system adoption across teams 

Customer Insights 

• Manage survey and reputation strategies and platforms to generate actionable CX insights. 
• Drive the collection, analysis, and sharing of customer insights to shape strategy and product development. 

• Monitor trends across feedback channels to proactively identify system gaps or friction points 

• Partner with teams to turn insights into actionable improvements within CX platforms 

Technical Expertise 

• Serve as the primary subject matter expert for CX platforms (Knock, RentCafe, etc.) 

• Develop a deep understanding of our customer-facing platforms and technology ecosystem to ensure a holistic approach to customer experience. 

• Oversee system configuration, setup, and ongoing optimization 

• Troubleshoot, analyze and develop CX platforms to ensure optimal performance. 

• Lead, train, and participate in technology pilots that support our CX vision. 

• Respond to and troubleshoot requests submitted through the ticketing system, providing timely resolutions and support across customer experience platforms 

Data & Insights 

• Analyze and report on technology pilots, issues, and CX projects. 

• Oversee the setup and pilots of CX technologies.  

Collaboration: 

• Work closely with operations, digital marketing, software, and training departments to ensure the success of product operations. 

• Manage relationships with vendor partners, ensuring they meet the strategic goals and timelines. 

Required Qualifications: 

• Educational Background: Bachelor’s degree in Business, Marketing, or a related field preferred but not required. 

• Experience: 5+ years in software, operations, or Multifamily services. 

• Analytical & Technical Proficiency: Skilled in data analysis, with technical knowledge of CX platforms and operational systems such as Yardi or Rent Cafe CRM to translate insights into strategic action. 

• Customer-Centric Mindset: Deep commitment to understanding and advocating for residents’ needs, behaviors, and expectations. 

• Communication Skills: Excellent written and verbal communication skills, with experience presenting to executive teams and engaging cross-functional stakeholders. 

• Cross-functional collaboration skills: Experience leading without direct authority. 

Benefits That Matter  

When you join our team, you’re stepping into a culture built around growth, wellbeing, and genuine care for our people. We’re committed to helping you thrive—professionally, personally, and financially.  

Here’s what you can look forward to:  

Personal & Financial Benefits  

• Enjoy Your Time Off: Start with 22 days of vacation, sick, and personal time. 

• Make an Impact: Enjoy 16 hours of paid volunteer time annually. 

• Recharge & Celebrate:  

• 10 paid holidays + 1 floating holiday of your choice  

• 8 hours off to celebrate your birthday 

• Future Planning: Company 401(k) match to support your financial goals. 

• Financial Wellness Reimbursement: Resources to support your long-term financial health. 

• Referral Bonuses: Earn rewards for bringing great talent to the team. 

• Exclusive Discounts: Access to savings at over 1 million retailers and Hawthorne guest suite discounts. 

Personal & Professional Development 

• Comprehensive Onboarding: Feel supported and prepared from day one. 

• Ongoing Learning: Tailored training programs to help you grow your skills and career. 

• Career Pathing: Clear, defined progression opportunities. 

• Hawthorne Cares Fund: Financial assistance available for unexpected emergencies. 

• Celebrate Success: Participate in annual Sales Rally events and contests. 

• Education Reimbursement: We invest in your continued learning. 

Health & Wellness Benefits 

• Medical & Vision: Comprehensive plans designed for peace of mind. 

• Dental & Life Insurance: 100% company-paid coverage. 

• Paid Family Leave: Maternity, paternity, and adoption leave so you can focus on what matters most. 

• 24/7/365 Telehealth Access: Connect with doctors anytime, anywhere. 

• Wellness Incentives: Earn rewards for taking care of your health. 

• Short-Term & Long-Term Disability Plan: Added protection for life’s unexpected moments. 

• Leave Bank: Additional paid time off during medical emergencies or natural disasters. 

• Fitness Reimbursement: Cash toward your gym or fitness membership. 

• Mental Wellness Tools: Free premium health and wellness subscriptions (a $450 value). 

• New Parent Perk: One year of free diapers for growing families.* 

About Hawthorne 

Hawthorne Residential Partners is a leading multifamily real estate management company headquartered in Greensboro, NC. We are proudly ranked among the Top 50 largest multifamily management companies in the United States, managing more than 64,000 apartment homes across 275+ properties and overseeing $12.5+ billion in assets throughout the Southeast, Florida, and Texas. 

Hawthorne is nationally recognized for operational excellence and resident satisfaction and is currently ranked #1 in resident satisfaction among NMHC Top 50 Managers, holding the highest score of any Division I management firm in the country. Guided by our “Live It” culture to leave people better than we found them, we are committed to delivering exceptional living experiences through thoughtful execution and strong performance at every level of the organization. 

Your Impact

As a Technical Account Manager, you will be a key player in deploying and supporting Axon’s software solutions directly within law enforcement agencies. You will leverage your expertise in Axon products and services to provide high-level technical support, manage complex deployments, and foster strong customer relationships. You will serve as the primary point of contact for your assigned agencies, handling major technical issues, driving software adoption, and acting as an advocate for the customer within Axon. Your work will contribute to enhancing public safety and saving lives by ensuring our technology is effectively utilized by those who need it most.

What You’ll Do

Location: Remote with 80% travel to agency locations in the US
Reports To: Manager of Technical Account Management Services

• Lead Technical Support: Act as the main technical liaison for assigned agencies, diagnosing and resolving complex technical issues with Axon's products and services.
• Drive Deployments: Collaborate with deployment teams to design, configure, test, and implement Axon software solutions, ensuring successful rollouts.
• Manage Crisis Situations: Respond quickly to critical technical issues, acting as a crisis manager to restore functionality and minimize impact on agency operations.
• Advocate for Customers: Represent agency needs and feedback internally at Axon, influencing product development and service improvements.
• Promote Best Practices: Guide agencies through change management processes, identifying pain points and providing solutions to optimize software usage and adoption.
• Collaborate Across Teams: Work closely with cross-functional teams, including engineering, product management, and sales, to ensure a seamless customer experience.
• Data Management and Reporting: Utilize tools like Microsoft Power BI, SQL Server, and Form Builder/JSON to build custom dashboards, manage data integrations, and support reporting needs.
• Training and Education: Provide advanced training and training documentation to agency staff on Axon’s products and services, ensuring they are well-equipped to use the tools effectively.
• Provide Onsite Support: Work onsite with customers to resolve issues, provide training, and ensure the agency's needs are met promptly.

What You Bring

• Education: Bachelor’s degree in business administration, computer science, or a related field, or equivalent experience.
• Experience: 4+ years of experience in a technical account management or similar customer-facing role, preferably within the public safety or software sectors.
• Technical Expertise: Demonstrated experience in deploying SaaS solutions, including configuring, testing, and troubleshooting complex software applications.
• Customer Relationship Management: Proven ability to build and maintain relationships with diverse stakeholders, acting as a trusted advisor and advocate for customers.
• Cross-Functional Collaboration: Experience working with cross-functional teams (engineering, marketing, sales, customer support) to deliver high-quality support and product improvements.
• Problem Solving: Strong skills in root cause analysis, troubleshooting, and the use of tools like Splunk, JIRA, and Salesforce.
• Technical Skills: Advanced knowledge of Windows OS, networking (routing, switching, Wi-Fi), cloud solutions, virtualization, and storage.
• Data Analytics and Reporting: Experience with data management and reporting tools (Microsoft Power BI, SQL Server) and creating meaningful insights.
• Flexibility: Willingness to work onsite with customers and be available outside of normal business hours for critical issues.
• Compliance: Ability to pass a Criminal Justice Information Services (CJIS) background check and handle confidential information with discretion.
• Advanced Technical Skills: Experience building custom dashboards, writing SQL queries, and using advanced analytics tools.
• Experience in Public Safety: Previous experience supporting or working with public safety or law enforcement agencies.
• Certifications: Relevant technical certifications (e.g., Microsoft, Cisco, ITIL) are a plus.
• Law Enforcement Systems: Familiarity with law enforcement software systems such as RMS, CAD, and CJIS standards is highly desirable.
• Must pass a Criminal Justice Information Service (CJIS) background check and maintain CJIS clearance. Handle confidential and highly sensitive information

Benefits that Benefit You

• Competitive salary and 401k with employer match
• Discretionary paid time off
• Paid parental leave for all
• Medical, Dental, Vision plans
• Fitness Programs
• Emotional & Mental Wellness support
• Learning & Development programs

Benefits listed herein may vary depending on the nature of your employment and the location where you work

What we can offer:

A crafted employee experience designed to foster professional growth, a focus on health & well-being and an internal community that will set you up for success.

We offer an environment that enables colleagues to demonstrate their capabilities, focus on their work and create value.  At LG, you're encouraged to take a creative and individual approach to challenges with strong emphasis placed on performance and skill—and equal, merit-based opportunities across the board. We want our colleagues to grow with our global business. That's why we deliver sure rewards for exceptional performance and offer industry-leading benefits. Come join the team!

The Opportunity:  The Pro Builder Team- SouthEast LA

Recognized as a leading integrated solutions provider for today’s homebuilders with its extensive range of innovative appliances, LG Electronics USA is set to expand by establishing a world class builder sales organization supported by solution driven operations and logistics teams.

From high-end built-in kitchen packages that combine luxury and functionality, to a wide assortment of premium laundry innovations, to advanced smart home solutions, and notably, energy-efficient water heaters and HVAC systems – LG is at the forefront of delivering products that align with the evolving needs of builders.

We are uniquely positioned to provide solutions to homebuilders on a national, regional, and local scale with a brand that homeowners trust. Join our burgeoning team as we expand on these capabilities to deliver unprecedented business growth for LG and our builder clients.

As the District Sales Manager, you will:

• Responsible for selling and promoting all brands of LG appliances to new and existing customers, builders, developers, and authorized distributors in the Midwest.
• Execute and deliver all sales and margin operating plan goals.
• Identify new business opportunities and develop marketing strategies to grow the territory with an awareness of potential channel conflicts.
• Build strong customer relationships through solution selling and resolve issues that arise.
• Analyze market and sales strategy.
• Analyze competitive landscape and determine opportunities.
• Develop and conduct sales training.
• Perform administrative functions to meet deadlines.
• Ability to cold call prospective accounts and turn the opportunity from a prospect to a purchasing account.

Qualifications:

• GED is required; Bachelors preferred.
• Minimum 5 years experience.
• Experience in the Builder industry.

FSR Analyst

Minimum Secret Clearance Required

Locations: 

• Miami FL,
• Bragg NC,
• Vandenberg CA,
• CO Springs CO,
• Hawaii,
• Las Vegas NV,
• Newport News VA,
• San Diego CA,
• Camp Lejune NC,
• Washington DC,
• Shreveport LA
• Jacksonville FL,
• Tucson, AZ
• Fort Walton Beach, FL
• San Francisco, CA
• Juneau, Alaska

PVM, Inc. is looking for a skilled and experienced Field Service Representative (FSR) Analyst to join our team. In this role, you will partner with implementation teams to design, develop, and deploy advanced technical solutions that address our customers' most complex challenges. As an FSR Analyst, you will work directly with analysts to train and mentor users, troubleshoot technical issues, and create innovative use cases. Whether supporting users on-site worldwide or collaborating with colleagues in our offices, you will be instrumental in driving success and delivering meaningful results.

Responsibilities

• Deliver one-on-one desk-side training to analysts.
• Conduct classroom training sessions for analysts and operators.
• Support the Help Desk by addressing user inquiries and collaborating with the engineering team to resolve technical issues.
• Provide the engineering team with user feedback to enhance the product.  

Requirements

• Minimum of Secret Clearance
• Experience fusing intelligence capabilities in support of operations.

• Prior experience with Palantir Gotham required. Additional experience with Palantir Gaia and Palantir Foundry is a plus.
• Strong communication skills with the ability to break down, explain, and demonstrate complex concepts in an easy-to-understand manner.
• Ability to travel domestically and internationally 25% of the time.
• Ability to work independently and as part of a team.
• Strong knowledge of Excel.
• Military/Special Operation/Law Enforcement experience is a plus.

Tools

• Technical background with working knowledge of HTML, Ruby, Python and/or Java, as well hardware, networks, and server administration.

• Technical background with working knowledge of Python, Java and/or JavaScript/Typescript.

• Prior experience with Palantir Gotham required. Additional experience with Palantir Gaia and Palantir Foundry a plus.
• Strong knowledge of Excel

Skills

• Strong communication skills with the ability to break down, explain, and demonstrate complex concepts in an easy-to-understand manner
• Ability to travel domestically 25% of the time if needed
• Ability to work independently and as part of a team.

Why PVM?

At PVM, we mean it when we say we value diversity. As a PVM team member, you will work with people from all different backgrounds that are passionate about the problems we solve for our customers and are focused on delivering value for our clients. Our culture encourages problem solving, leadership, and innovation, and creates an environment that will support your professional and personal growth.

PVM delivers digital services that help government agencies unlock the power of their data for good and maximize the value of their technology investments. We design, develop, and deploy solutions to solve mission-critical problems. PVM is a black- and service-disabled veteran-owned small business and was founded by a retired Naval officer out of frustration with the status quo with one goal in mind: to help his fellow Shipmates solve the problems they were facing every day. Today, we continue to be driven by that same goal, and are focused on taking on our clients’ missions as our own to make a difference in the communities we serve.

PVM believes in equal opportunity employment. We won't discriminate against any employee or applicant based on race, gender, nationality, age, religion, disability, military status, or sexual orientation. As a company and as individuals, we're committed to providing an inclusive and welcoming environment for our team, our family members, and our clients.